Crest Auto Group

Roadside Assistance Tire Rapair

I had a puckered rim after hitting a huge pothole in the dark and the tire was going flat. Roadside repair came to my house, put on a spare and took the rim and tire back to Crest to be repaired. Roadside repair then returned to the house to put the repaired rim and tire back on my car, the rim looked like new. Very satisfied.

Crest is the Best

Great experience purchasing my fourth car from Crest group.

Vehicle Purchase from Crest Cadillac

Outstanding Customer Experience!!!The Crest Automotive Staff exceeded my expectations!!!

Fantastic Experience

Randy Nabors provides excellent customer service. My wife and I purchase our vehicles from Crest Cadilac knowing that Randy will always exceed our expectations.

Crest moving from Plano to Frisco

I would have recommeded this dealer to all who ask, but since they are leaving Plano and moving to Frisco it will be impossible to continue using their services. Therefore, it would not be advisable to purchase a new vehicle from them. There is no reason to recommend a dealership outsidethat is leaving Plano for Frisco. It would be too much of inconvenience!

2013 XTS service

Gene Reeves is an exceptional service advisor. Crest Cadillac is a responsive car dealership.

As always, professional and friendly service!

Gene Reeves is the best service adviser I have ever worked with - he always is friendly and ensures I get all of my service needs addressed!

Happy with the whole experience

Everyone I came in contact with made it clear that they would do whateverthey could to make everything exceptional.

Richard,Popkes

I was very pleased with attention I received when I arrived and the follow of being advised when my car would be ready. I was impressed by the friendly attitude of all the employes

Fantastic Service Department

Shawn Downs was a fantastic service manager. He called and explained everything to me. He kept me posted on everything that was going on. I can't say enough about him, he definately is a great employee. I wish the dealership weren't moving because it's a lot farther away and have to be in traffic for a long period of time. But my overall experience was GREAT!!

SRX Service

Excellant! As always, great Service Manager! Wife and I have bought at least six (6) Cadillacs and have used the service of Crest Cadillac on all of them for at least Twenty-five (25) years with the same Service Manager taking care of our vehicles. Could not be better and that is why we return to Crest to purchase our vehicles.

Front left tire blowout due to hiting a pot hole

Brought car in because I hit a large pot hole and caused a flat tire. Tire had to be replaced

Car repair

The service team at Crest are exceptional. They take care of my car and keep me informed very well during the process.

Quick Service!

The repairs were of good quality and I had my car back within a day.

Quick, Profesional Service

Service was prompt and professional. Service advisor respected my comments and addressed my issues.

Fast in and out !! Oil change

Everything was great !!! Did not have to wait !! Staff was nice everyone was nice

Owner

Very good. I would use Crest again. Bought SRX in 2013. ALL SERVICE DONE BY crest. Never an issues.

Mid Management

purchased my vehicle at the dealership. I have had it serviced it there since the sale. I have had very good sales and an excellent service experience overall

Bill Hays

Great Service. Bryan Oldham was my service advisor and he was very attentive and cordial. I respect that. Overall very good service

Mrs. Cooper

Great experience! But the fact that I am being forced to write a review is a bit annoying.

Sales mgr

Truly exceptional from my initial contact with Shelby Siegman in Finance. I called to get my buyout for the residual value and how I would handle it. She convinced me otherwise. We shared some numbers & Shelby proved to me that Crest could meet my price range. Turned me over to Chris Richiteli who showed me a range of SRX vehicles..until we were successful !! Christopher Willis closed the deal professionally and made sure I was happy. This is my 4th vehicle from Crest..you must be doing something right. Quality product with quality employees..congratulations !!

Ms. Sanchez

Had the best service and we will def be back in two years!

My service appointment at Crest Cadillac, Plano,TX

My service advisor, Gene Reeves, was well prepared and efficient in handling the service needs of my 2014 Cadillac ATS. He had researched and scheduled all repair and upkeep items for my visit. I was pleased with all aspects of my service appointment.

Service to replace battery

Our battery was down and we had a Dr appointment snd needed to have work done fast. It was!!!

Kevin Robinson in for service

Paul my service advisor took great care of me - very professional

Mister

Greg, my service rep exceeded my customer service expectation.

Brian Chamberlain Service Rep.

Hello,Service Rep-Brian ChamberlainSales- David WeissBrian has been awesome so far, please continue to hire people like him that care about the customer, and if they don't know an answer will do everything possible to find that answer in a timely manner. I am a firm believer that if you do something correctly people will notice and everything will work itself out. I am very loyal customer if I find a dealership that shows me respect and promptness. David was amazing, and very helpful in assisting me with the purchase of my car. Crest is a great dealership, and can't wait for the new location.Thanks,Victor Ruiz

Crest Cadillac

Gene Reeves always provides excellent customer service.

Day at Crest Cadillac-

I hate that your moving your location, will probably not be visiting Frisco, as it's in a horrible area traffic wise and I don't want to drive that far.My choice, but I 've really enjoyed where you are in Plano~Sometimes progress means leaving some behind, and I guess that will be me:(Thanks

Customer

We love the lovely way we are treated. The car is washed returned looking very goodA warm and friendly dealership

Crest Cadillac

It was a great experience. David Weise was very knowledgeable in all aspects of the process.

retired

Like the cookies,the wonderful service and especially getting the car back sparkling clean.

Service review

My only complaint is that the service person that drove my vehicle reprogrammed my automatic seat.When I got my car back I had to find out in the manual how to change it back to my seat preference.

Veronica West

I was most impressed with how quickly I was received when I entered the service area and how easy it was to get the loaner vehicle. Everyone was fast, professional and efficient. The facility was clean and they seemed to treat everyone with respect. This is what people pay for when they are a Cadillac owner. Thank you for delivering luxury service Crest Cadillac!!

Happy with my Caddy!

Great buying experience. Everyone there truly knows the definition of "customer service'. Jackson was very helpful and has exceptional follow up even after the purchase of my car. I give everyone there 5 stars.

oil change and tire repair

everything was fine, the work was done on time and the rental vehicle was fine.

New Escalade after shopping for a Denali

Duncan and Jackson took such good care of me at Crest. I had ruled out the Escalade because it was just so expensive and was shopping for a Yukon Denali. However Duncan suggested that I drive both and really see the differences and he was confidant that he could get the lease payment really close to the Denali because of residual values. I needed a lease for business anyway. Well after driving both, there was no comparison and then when the price actually did come out only slightly higher WITH more features, the deal was done. So easy, no pressure and my service will be tons better than the GMC dealer. Their new facility will be open this month and will be right off the Tollway and right down the road from me. I am a BMW and Mercedes buyer, but this might be the best service I have received from any dealer! Thank you guys!

Richard Tredinnick

It was a truly excellent experience. Chris Riccitelli answered all of our questions and it was a pleasure dealing with him in our purchase of our third Cadillac from Crest Auto Group. From the moment we walked in until the last portion of the delivery of the vehicle he was truly professional and helpful. I will not hesitate to mention him and Crest to anyone interested in a new vehicle.

Outstanding Service!

I have been having my car serviced at Crest for the past 9 years and have been very satisfied with the quality of the service I receive. My service advisor is outstanding, very knowledgeable , trustworthy, and always has my best interest in mind. If I have concerns regarding my vehicle, I know I can count on Paul's guidance and assistance. When it's time for a new vehicle, I will purchase it at Crest because of their outstanding service department.

Crest Cadillac

We did had to wait for 30 minutes before we could take her car home, which was not great customer service. Other than that we were treated well, and I would recommend the dealer to a friend in the future.

Crest

Excellent service. I Am a repeat customer. I Will follow them to their new location.

Crest Cadallic

Great service and I would purchase another vehicle from Crest Cadallic.

Great Service

I was recently at Crest Cadillac having my car serviced. Randy greeted me quickly and was very polite. He listened to my repair request and provided helpful advice. I saw a flier advertising lease prices. It seemed reasonable so Randy hooked me up with Dan. As a meer woman, I negotiated a price and lease term. I took the car home and showed my husband. I ended up going back and looking at different cars the next day. I worked a deal on an SRX and happily took it home. Dan was great. His assistant, Joe, explained all the features and was very patient. I highly recommend this dealership.

Great Service Experience

Nice facility. In spite of being very busy the service was fairly quick.The WiFi at this dealership is lightning fast.

Service

Had car serviced. Waited for t to be done because no loan cars were available; but service was completed in a timely fashion. Service representative was very attentive.

The ONLY place to purchase a car

Exceptional service, courteous staff. The best price and I am so pleased

Car mainrenance

Great personal service that exceeded my expectations.

Working with Randy Nabers is always great

Had my vehicle in for service and everything was completed right on schedule.

Mr. Edward Arnett

We had good service and have always had good service.

Darlene Carmody

My experiences at Crest Cadillac have always been very favorable.

My first time at Crest service dept.

appointment time and wait time was right on. Thanks to Randy Nabors

Great Service

Always experienced great service. All staff are very friendly and professional. I expect great service and Crest always delivers the very best. Great Job !

Service on my SRX

My service at Crest is always excellent. The service department is flexible in scheduling and providing alternate transportation. As an additional touch, I love getting my car back clean inside and out.

Service Before Selling CTS to My Best Friend!!

Paul Zugelder has been my service writer since I purchased my CTS in 2006! I recently leased a new Infiniti and will not being seeing Paul for my service needs again. He has been wonderful to work with in maintaining my CTS and I will miss knowing that I could always trust Paul to take care of anything necessary to maintain my car in top condition.

Happy customer

Always do a good job, nice people to work with . Car always comes back looking good.

Car purchase review

Awesome experience with all teams. Sales, finance, delivery...simply amazing!

Mister

Good visit - Everything was ready when I arrived and there was no delay in speaking to the service writer. Service was completed as promised. Service also noted there was a recall on my auto and they took care of the problem.

Ray Vasinda

Had problems with the tire pressure signal coming on. Service Tech had the air pressure checked and found that there was a bad sensor. Having received this excellent service, I will always go back to Crest.

Service

service at crest is the best that's why I've been a customer for over 20 years.

My Service Experience

the minute I drive up in to the service bay , I am treated with respect and made to feel special . all my repairs have been done quickly and very professionally . I would recommend this Dealership to all my friends and family , thanks guys

Excellent Customer Service

Our Service Technician, Paul Zugelder, the Loan Car Representatives and the Cashiers have always exhibited excellent customer service. I recommend Crest Cadillac to everyone.Thank you Crest!!

Excellent experience!!!

This group was excellent to work with. Especially my dealer Sina Sadr. I bought an Infiniti today and am very pleased with the car, the process, the customer service, etc. I would definitely recommend this team!

Cadillac automotive and collision repairs

Both the automotive and well as collision service at Crest is top notch.......

Service Dept Experience

Always a pleasure to deal with my Service Advisor Gene Reeves and enjoy the hospitality provided as part of their Service Area. Found and fixed my problem just based on a "something is rattling" symptom.

Attorney

We had regular service and an inspection done on our car. We thought that it would be necessary to get a loaner. However at it turned out we were able to go to a local restaurnat while it was being done. When we got back it was ready. Our service Manager was Gene Reeves and he was a great help and should be commended. We hve been coming to Crest for at least 18 years and have be veery satisfied, bith with the service and the Cadillac cars.

A broken engine

My SRX died in a parking lot on a Friday nightWe called Cadillac Roadside and Jonathan from Crest came out quicklyAfter trying several things he determined that it would need to be towed to Crest for further checkingThe tow truck came and we were able to go homeOn Saturday Paul from Crest called to say the problem was much more serious than we thought...I needed a new engineI was given a loaner and was kept up to date daily on the progressThe car was repaired and I am happily driving it againCrest took really good care of this problemThey have a really good service department and we always receive great service

Caddy Repair

Larry Marshall kept me fully informed over the period. The work was beautifully done and I found no complaints. The paint, which was special, matched perfectly. I would not hesitate to recommend your facility at any time. If an accident can have a bright spot this was it. Thanks

Great Customer Service

Came in for regular scheduled oil change and tire rotation - on the way to the dealership, a rock hit my windshield and chipped it! It was fixed at the same time so I didn't have to come back! Paul - you "rock"!

Cadillac Service

This review is way past due! IBack in May I had to buy all new rims and tires for my vehicle and my technician (Eric Heningsmith) was the best! He was very knowledgable and helpful with assisting me with my purchase. Not only was he the expert he was really patient and kind to me. Being a female alot of times I feel you need to have a man with you when it comes to major purchases for your vehicle needs however I felt as if Eric treated me as I was one of his family members and not trying to just make money. I did some research of course on my own but he truly gave me the best deal out there. Thank-you again for making me a happy Cadillac driver!Torana Yokely

I should have bought a Cadillac years ago!

From the moment I arrived at the dealership I was greeted as Mr. Montgomery. Everyone, from service to the front desk was so professional. I have never received service like this before. Upon arrival and check in I was greeted to be walked out to my loaner car. The car was driven right up to the front door for me and it was a brand new SRX, beautiful car! Again, this was beyond anything I could have expected. The maintenance on my 2013 ATS was all covered under warranty and you guys even washed it for me! Thank you for the fantastic service. I have only had this car for 2 weeks now but this service made me with I had bought a Cadillac years ago. Thanks again! - Mr. Montgomery

Servicing of my vehicle

Great job Crest. Everything was completed to my satisfaction.

Automobile State Ispection and car wash.

I just had my 2010 Cadillac inspected in accordance with State requirements and not only did Crest Cadillac do it timely but also performed a beautiful complimentary car wash while I waited!

Excellent Dealership- Crest Caddillac

From the minute we entered the Crest dealership all personnel were very friendly and professional.In addition service personnel(scheduling/service mgr/loaner) provided excellent service. The car was picked up and returned on schedule. The car looks great. One of the most important aspects of this dealership is being treated as a valued customer and attention to all of the finer details that make this dealership stand out among the others. I would highly recommend Crest to others. When I am ready for another new Cadillac I will only look to Crest. Keep up the great work ! Thank You !

My experience at Crest Cadillac

My experience at Crest Cadillac has been great. Crest have a wide selection of cars at unbeatable prices and received an excellent deal, and now I am receiving excellent service.

LOVE, LOVE, LOVE the valet service!

LOVE, LOVE, LOVE the valet service! (NEED it, too, since I broke my foot)

Review of dealer ship

I want to thank the dealership for not being pushy about purchasing a vehicle. The salesman was very curious and we felt welcomed around him

LOOKING FOR AN 08 STS

WAS WILLING TO NEGOTIATE BUT NOT TOO MUCH. SALESMAN WAS VERY FRIENDLY AND COURTEOUS...

Crest/Gene Reeves advisor.

All maintenance, warranty work done in timely manner with full explanations that you can understand.

great service..the important part of buying a car

story:The best service as always! Also love Brett in loaner cars. .always helpful!

Best Service Experience

Very easy and efficient. World class service and professionalism.

Ray Lemasters

Great service. Explained my concerns at length. Have always had good service reps.

Crest Cadillac

SERVICE DEPT IS EXCELLENT Service Adviser- Gene Reeves is knowledgeable, attentive, and very responsive.

Crest Cadillac is great!

I had a problem with my 2014 CTS Coupe, the owner stepped in an solved the problem and helped me into a 2015 CTSV with no problems just as stress free as can be..You can feel comfortable with anything you get at Crest. We have leased 8 in the past 24 months.

Crest Cadillac Experience

Overall Crest, sales, service and customer service are top-notch. I am pleased with the vehicle, the service and the customer service received post sale. All parts of my experience has indeed been pleasant.

Sam wells

I have enjoyed dealing with Crest in the buying and the service I have already recommended Crest to several people I own a restaurant and I am in contact with a lot of people and I will continue to recommend them for now on and I hope to do business with crest again and again

CAR'S ANNUAL PHYSICAL

Like an IDIOT, I left my billfold at home when I came back to get my car. Cashier and service adviser didn't make me feel like one.

Sales

I have always trusted Crest. The service department is the best. I have had my car for sometime and I trust them totally with the work they do. Gene Reeves in Customer Service is the best rep I have ever dealt with for my service.

Excellent customer service

We bought our car from this place. Every time I take my car for service or for a wash,There customer service is excellent. They have very friendly staff.They always call the next day to find out if everything was to our satisfaction.

Satisfied Crest Cadillac Customer

I called the morning that I was needing to get my CTS looked at and they made me a 9AM appointment. I got there before 9 and they took my car in and fixed it. I was there for maybe an hour and a half. Everyone was pleasant and professional and VERY helpful.

Personal Survey

I was very pleased with the service I received at Crest Cadillac. The service was very professional and it was explained to me the factory warranty that was still available.

Mrs, Elaine Sinor, retired

As in the past, everything was carried out as was promised. The car was brought back to me at the promised time and all work completed.

Wanda Mitchell

I came in for my yearly state inspection for the CTS. My service adviser, Randy Nabors, wasn't available when I checked in, BUT he made arrangements with another adviser to take care of me. I received great service from the young man, and thanks to Randy for looking out for me. Even when he's not available, Randy provides good service even in his absence; thank you Randy, and thanks to the young man who took care of me.

Crest Service

Service is always done in a prompt manner. Employees are professional, courteous. and very customer oriented.

Please avoid Crest Cadillac

Typical dealership over pricing and ridiculous cost structure. I brought in a Caddie with a DTC code error printout. Then, I had to pay another $149 to have your techs verify the information. The promise was that it would come off the cost of the repair. However, the repair was due to a recall. Seeing 4 guys standing around in the service bay just screams "Over charge me so I can pay them" You lived up to the dealership image and I wont darken your doors again. Hail to the likes of City Garage and other lovely local establishments that have grown up to fill the void of value you leave behind.

Quality Service and Customer Appreciation

I started using the Crest dealership in 1991 and if it was not the best, most reliable, with excellent service people, I would not have been back. So my continued use speaks volumes of the quality I have received. A special thanks to my service manager, Gene Reeves.

Service Appointment

Our service Manager Gene Reeves took wonderful care of us as he always does. Very professional to work with. He kept us informed of the status of our CTS and even finished the job a day early. always a pleasure to work with Gene!

service

Service department is awesome. I have purchased two vehicles and my sister-in-law bought one as well. Crest is the best

Car check up

Greg Vetrano is our service person and he always does a great job of taking care of me and my car.I always know what is going on with the car and what to expectThe staff is very friendly and helpfulA really nice experience

Great service!

Bryan Oldham was very helpful and informative regarding the services being performed on my car.

Mike Flores

Crest Cadillac is a great dealership to purchase your car. The entire team, from sales to service is professional and courteous.

Crest Cadillac is a very good dealership!

Paul in service did an excellent job in taking care of my service requirements. He went out of his way to make sure I was satisfied with the result. The facilities at Crest, however, need a major upgrade.....and I mean MAJOR! Even the roadways around the facilities are in horrible shape. The customer lounge is depressing, and not consistent with the Cadillac brand, nor the competition, even when compared to lesser brand names. Still, Crest does a good job, and I would not hesitate buying my next car from them. Thank you.

Crest Cadillac 2015 ATS Experience

The whole experience from the beginning, a few months earlier, to the signing was very open. All my questions where answered and after completing the test drives I knew the ATS Coupe was the car for me. I want to thank everyone very much for keeping it a pleasant experience.

Crest Cadillac experience

Overall great experience at Crest, Gene is a great service advisor.

Crest and Van Tuyl Group are Top Shelf

"Consider It Done" at Crest Cadillac Sales and Service. Crest and the Van Tuyl Group go the extra mile for the customer.

INDIVIDUAL OWNER

I AM SATISFIDE WITH SERVISES PERFORMD BY CREST IN PLANO TEXAS.

Tim Mutter

Just a great organization in the repair shop. Gene Reeves my contact is a great representative for your company. His word is dependable and I hold him with great respect. I keep my cars for a long period of time and Your team has kept our car in great running order. Can't say enough about Crest Service. Thank you Gene and your team.

Great Customer Experience

Crest Cadillac provides an outstanding customer experience. From the person scheduling appointments to the great customer service reps like Gene Reeves. Crest always make me feel special and they value my time. This is very important to providing outstanding customer experience, every time!

CREST is the BEST

I came in as a result of a recall. My service Manager, Randy Nabors, scheduled an appointment for me, and met me on the day I arrived. As usual, he was professional, apologized for the inconvenience, and kept me abreast of what was going on with my SRX. Once again, he is the absolute best, and the reason I'm a Crest customer! I literally followed him from another dealership because of his work ethics, kindness, and professionalism. I'm truly blessed because of Randy, and I hope he will remain my service manager for years to come.

Crest is TOP NOTCH

Crest is an excellent dealership. Everyone is always extremely professional and top notch.This is my second vehicle that I have leased with them. Greg is the best!

disappointed

Not a happy customer at all. I went to Crest because the website showed a white SRX I was interested in and I was told it was still available. Upon arriving an hour later I was told it was sold. Interesting that 2 weeks later that white one is still on the website. The buying process felt very pressured and rushed. The finance manager seemed to be in a hurry to leave for the day. I actually wanted to leave to think about everything but was pressured multiple times to stay. Day after I purchased the vehicle I noticed the wheel was scratched and the car indicated it needed an oil change. I brought this to the sales persons attention and he was very sorry but did not offer an solution. 2 weeks later, the car had to be jump started. I took it to the service department and was charged $260 for a new one with no proof the other battery was bad. I could have bought a new battery myself and replaced it from under $160, but I thought that since it was only 2 weeks old that Crest would make it right. I brought this up and the oil change to my sales person again and he was very sorry. He offered a free oil change, but then said the records indicate that was done before they sold it to me. Again I have no proof of this. I don't have much confidence in the service department at this point and will be checking the oil myself. I'm also not sure I will buy a used vehicle from Crest again. Very disappointed because I expected great things from Crest based on others experience and the offerings of the dealership.

An exceptional experience

From the beginning, Ed Whitfield was friendly and patient. Throughout the process, he was very attentive to all our needs and requests. He did an outstanding job of setting clear expectations about the car buying process. But the exceptional service didn't stop there! As we sat with Dan, the sales manager, we felt like we were at home talking to a friend. As if the service couldn't get any better, we were introduced to Cody who patiently walked us through all the tech features of the 2015 Escalade. He assured us that he would be available anytime to answer any questions regarding the features of the vehicle--he will even come to our home to help!Ed, Dan and Cody were truly professional and sincere. Without a doubt, it was the best car buying experience I've ever had; we're Crest customers for life!

Crest Cadillac Review

Will be back to to purchase next vehicle. Great service

Purchase of 2013 Cadillac with trade-in

The salesman was very courteous and gave me a good trade-in price for my car plus no downpayment on the Cadillac I purchased. He also negotiated a very low interest rate on the car I purchased.. It was a very positive experience!

Crest FIVE STAR SERVICE

I would highly recommend Crest to anyone and everyone I know. Daniel Durbin and his assistant Joey were amazing to work with. That even goes to the finance manager as well. And Greg Vertrano in the service department. Crest has a lifetime customer from me. The overall staff were awesome too. This was my first luxury vehicle and I think everyone said congratulations. That makes you feel important and made me very happy once I left. All in all, Crest is a great place to lease and/or buy. I will continue to do business with them for a lifetime.

yep ;-)

check out the caroffer app

Mr. Christopher Howard (Retired US.ARMY)

Customer Service is Excellent . Very special greetings from employees and hospitality is Excellent. (Waiting room area well kept and clean).

Service with a smile!!

I have purchased 3 vehicles from this dealership. All good. Have also had them serviced here. Randy is the MAN!!! He's been very attentive to ALL my needs and concerns. Thank you.

Car Service

Great experience in scheduling service. Excellent experience with the service. Paul Zugelder is the best service manager ever. He had everything arranged before my arrive, took care of what was necessary and explained everything.

Second Chances

I was trying to avoid this dealership due to being ousted in the past. I could not deny the great deal they had for the car I wanted with loaded features. Sean the sales rep was extremely helpful. Very knowledgeable about the vehicle, and was not pushy. His Manager Mark was able to get numbers to a comfortable level, and I was able to drive away happy. The promises were kept, and the car was delivered spot on. I am glad I ran into Sean. It was a good experience.

Great Customer Service!!!

The customer service and sales process was outstanding. Sean was our salesman and he was knowledgeable and professional through the entire process. The delivery team was great as well. I would definitely recommend Crest Cadillac to anyone looking for a new Cadillac

Wanda Mitchell

I was preparing to leave town when I noticed that the tailgate of my suv wouldn't open. I called Randy Nabors and explained my dilemma, and as always he took my number and called me back within ten minutes, He arranged for me to bring in my auto the next morning! I arrived about 8:30, and Randy was waiting for me! He checked me in, and within a couple hours, they had fixed my problem . He puts the "pro" in professional, and because of him I will remain a Crest customer!

Crest

Outstanding dealership.

Crest Cadallic

My review of Crest Cadillac is great. Paul, our service go to man is great and is a wonderful man to talk to about issues.

Great Experience with Crest

The Crest employees I dealt with were knowledgeable, courteous and professional...great experience.

Great service

Very friendly staff and excellent service. Like my service advisor very helpful. In and out bery quick .alway have my loaner car ready...

Kayla

I love crest Cadillac

Doug Baird

Everybody accomidated my needs and meet my expectation as a Caddilac owner

Great service over all.

I have seen nicer waiting rooms, but it doesn't really matter since the service is so very good.

owner

All went well I will be back,

Wow!

WOW! What else can I say.... I am beyond amazed with the customer service and help I received from crest. I was so upside down in a 2012 BMW that I HATED I did not think anyone could get me out of that horrible car. Crest went above and beyond to get me in a new 2014 CTS! We were so pleased that a car dealership actually treated us like humans and not $$$ signs we decided to trade in our 2013 Audi in for a 2014 SRX also! Go see the CREST team to feel respected! Best car buying experience ever!

Service Department

Extremely friendly employees.

Crest Cadillac

Crest Cadillac and staff are truly amazing! They are friendly, respectful and knowledgeable. It is evident that Customer Satisfaction is their Number One Goal!

Great dealership

Happy to recommend Crest Cadillac. I prefer to agree on the price of the car through email before I come in to the dealership. That way I just come in, sign the paperwork and drive off. My salesman Chris was great throughout the entire process. I was in and out of the dealership in my new ATS on 4th of July in time to eat lunch. It was about as painless as buying a new car can be. Give them a chance to earn your business. You won't regret it.

A great 4th of july weekend car buying experience

an amazing experience from start to now. Everyone was quite personable and interested in making the car buying experience unlike all others in my lifetime. This was my 10th new vehicle or so, so it wasn't like it was my 1st rodeo. It was the best. Also since I worked at GM in 1989 and did their insurances in the past decade plus am part of an automotive family from the automotive capital of Canada...it was incredible. Fabulous environment and superior experience. I'm very pleased.

Service and recall visit

Great dealership. Highly recommended.

Best Car Buying Experience Ever

Great place to buy a car. The infamous car salesman routine and hustle was nowhere to be found. I felt like my salesman, Sam Hilou, was more of an agent than a salesman. The entire process was easy. Everybody from the owner to the managers to the service shop employees came by to explain the perks of purchasing from Crest. I don't pay for car washes, my car gets detailed every 6 months by Crest, they come pick up the car for oil changes and leave a loaner for me until it returns. Did I mention the oil changes and tire rotations are included? Best value in North Texas.

Crest are leaders in the Automotive Industry

I have been a loyal customer to Crest Cadillac for 7 years. In those 7 years I have received the best service I could have ever hoped to receive in the automotive industry. From the moment you pull into the service center you are greated by friendly staff that open your door and greet you with a warm welcome. Your service advisor has you and your vehicles best interests at heart and are well educated in providing invaluable knowledge that ensures you make the best possible decision for your budget and car care needs. They will accommodate you with a concierge service that knows how to expedite speedy service when getting you on the road again in loaner car while they work on your vehicle. The quality and pride that the mechanics take in their workmanship sets them in a class of their own. I made a promise to Crest that the next Cadillac I would purchase would be from their dealership due to their impeccable dedication to their clients. I recently purchased my 2nd Cadillac and I must say that I could not be happier with my decision to honor my promise. Again, Crest Cadillac delivered world class service and I am proud to say i made a GREAT choice!! Thank you to the Crest Family for staying true to values that makes me proud to say I am a Crest Cadillac customer!!

Feedback

Crest continues to excel in service and customer relations.

They made me an offer...I could not resist!

I went to the dealership to have my vechicle repaired. I was not looking to purchase a new car, but did. I was able to trade-in my 2010 Cadillac SRX for a 2014 SRX model without a down payment. My monthly payment is only$10 more. The 2014 model, with all of it technological and advanced safety features, is a pleasure to drive. I love this car!

New Car Owner

If you are looking to buy New Car ask for Andrew Calvert great guy, great services!! Just bought New CTS Coupe Monday he did great job.

GET THE BEST PRICE & QUALITY CUSTOMER SERVICE!!

Purchased an SUV with the options I wanted at the best price from Crest Auto Group without sitting for hours to get the best deal. I found several SUV's online with comparable options at several dealerships. After going to other dealerships, finding that the SUV that they advertised online was "just sold" and, sitting for hours and getting "let me talk to my manager" on a comparable SUV. I went to Crest Auto Group, they had the SUV as advertised on line, did a test drive and got the car I wanted in little time while receiving top notch customer service. I plan to go back to Crest Auto Group for my next purchase.

Very Friendly Staff, First Class Facilities.

We bought a pre-owned Infiniti M56 from Crest and had a great experience. The buying process was painless and short and everyone was generous and treated us like VIP's. Britt Eaves was great to work with. We traded in 2 vehicles, which were over 200 miles away and they let us take the new car and they even came and picked the trade-in's 2 days later. I would recommend Crest Cadillac/Infiniti to anyone.

Gabriela Snyder

Dealing with Gene Reeves is always a pleasure.

LEASE

MY SALESMAN (ED WHITFIELD) MADE EVERYTHING EAZY IT WAS GREAT!!

service appointment with Crest Cadillac

Cameron Ivey provided exceptional customer service throughout the entire process

Best dealership in the State of Texas!!!

Every time I drive into Crest Cadillac for any service relating to my 2011 CRX, I am thankful that I bought it at Crest. The courtesy and service are the best I have ever experienced in 55+ years of owning a car.

WONDERFUL SERVICE AT CREST

OUTSTANDING SERVICE IS ALWAYS PROVIDED AT CREST

Buying an Escalade

I had the pleasure of working with Chris in the pre-owned department and he was absolutely excellent. He has continued to stay in touch with us to ensure our car experience is all that it should be when purchasing an Escalade. I have owned 2 prior to this one and by far, hands down working with Chris and Crest has been the best experience. They are all so friendly, professional, and thorough. They treat you like family and make sure you are taken care of, all at a fair sales price. When I purchased my vehicle, the tires were a little more worn than I had hoped for a 2013 preowned. They surprised me by giving me all new tires! Professional, integrity, honest and fair. What more could I ask for!

Awesome service department!

Crest's Cadillac Service Department is always great! Quick, easy and helpful. Their service gets work done fast and thoroughly.

Escalade owner

Crest has been my dealer of choice for over 15 years

Crest Cadillac

I bought my SRX a year ago, and everyone at the Dealership has been wonderful. A recent Service expierence could not have been handled better.

Purchase of a new car

Excellent dealership.

Crest Cadillac of Plano

Crest Cadillac of Plano service employees are polite and often make your experience quite pleasant.

Great Experience!

Our experience at Crest Cadillac was amazing! They made us feel very welcome. The entire process was extremely easy and they did not pressure us to buy our car. I will definitely go back again.

Louie II

When you're spoiled for a Cadillac (in N. Dallas)--- Crest is the consummate dealership.

Great Service, Would Recommend

Found a great deal on a used low milage vehicle. I loved dealing with Brandon R. as he was able to assist me with the whole process by email as I was not available by phone. Very nice guy! Looked at same vehicle at another dealership and they were not very helpful as they kept trying to call me or get me to call them even though I said I was not available by phone. Went to check out the vehicle, take a test drive, and sign the paper work. Not a long process at all. Finance guy was really nice as well even though I didn't finance there. Overall, great car buying experience. Would recommend to anyone!

Customer Review of Crest Cadillac

The Parts Department and Larry Marshall could not have been nicer and better to do business with. It was quick, efficient, and the quality was excellent. I love doing business with Crest Cadillac because I am always treated extremely well.

Dealership review

They provide excellent service and the employees are professional.

Service Satisfaction

Completely satisfied with the exceptional service we have since we have owned our Cadillac. Our service rep, Brian Oldham is exceptional.

Crest Cadillac

as usual, top notch service completed quickly...

Great service at Crest Cadillac

Efficient, first-class service!

customer

Have done business with this dealership for many years. My experience has been primarily with the service department and has always been successful and pleasant. Mr. Reeves has been by service representative for many years. He is above reproach in all areas of our dealings. I could not expect anything more.

30k Service

Good friendley service and i shall return on my next trip through Dallas

buyer of a cadillac at Crest

Just went to test drive and ended up buying, was a good experience.

Repair rating

Great service and i appreciate being kept informed while my vehicle was in for repairs.

Business Man/Entrepreneur

I have had the most wonderful experience at CREST Cadillac. My experience with them began in March of 2012 when I began researching The Cadillac Escalade ESV Platinum edition, Mr Pez and Mr Meeks took their time in patiently showing me every feature of this vehicle. I ended up delaying my purchase for over a year and during that time I only had a couple of calls just to tell me about their specials with absolutely no pressure. I finally decided to go back in March of 2014 and once again I was given the same Red Carpet treatment that I had received the first time around. Only this time I ended up buying my dream vehicle. These guys are simply fantastic, they take customer service seriously, they are knowledgeable and hands down you will be treated fairly and with respect. I give them all five stars *****

Mr.Ronald Jenks

Crest is a great dealership,in the years we went without a Cadillac we missed all the benifits at a Cadillac dealership. The customer service reps were s helpful as could be and I would recommend Crest to anyone.

JAMES FOX

GENE REEVES DOES EVERY THING HE CAN FOR YOU WHEN YOU BRING YOUR CAR IN FOR SERVICE.

Ms.

Always enjoy going to Crest

Awesome Customer Service - and the car is great.

I'd give them a 5 out of 5 on everything, but the Customer Service outshines everything else.

tony cheshier

I have used crest for service work on a previous Cadillac I owned and was pleased with the customer service and when I purchased my new 2014 cts from crest I had the same excellent service from everyone,

A wonderful experience again!!!

We have bought three Cadillac's from Crest in the last 4 years and wonderful staff in every department!!!

Poor customer service

Purchased my CTS V from Crest in 2012, and the finance manager that signed me up convinced me the NPP Tire Assure they sell was top notch and way worth purchasing it. He informed me that it covers wheel damage as long as you do not use the incorrect terms when filing a claim, because they will not cover curb damage. I was told if the tire is damaged as well as a result then they will replace the tire. Sounded like it was a good quality product, and he was very adamant about me getting it. Now when I need to use the coverage, because driving through road construction I hit pot holes that scratched my wheel up severely and bubbled my tire they will not cover it. I had the tire replaced on my own, because I did not feel safe driving with a bubble the size of a golf ball on my front tire and still have the receipt but the company denied my claim. Therefore, I purchased a useless product that Crest and the finance manager made money on yet does not no good. My service adviser, Randy, (great guy) went to Jody Brosin, the finance director, and explained the situation to him and he asked what it would cost to fix the issue. Randy informed him it would be $180, and Jody said no he would not help cover the repair. I guess my car purchase, the money they made on me financing with them and off of the tire assure product, and the fact I bring my car there for service isn't valued enough to cover $180. Now that I know that I will not return, and I do not recommend this dealership.

The Men of Crest Cadillac are GREAT !

From the moment I logged onto Cars.com and inquired about the new Escalade from Crest Cadillac in Plano Texas, I wasn't really in the car buying mode. Frankly I was dreaming of a new car while primarily cruising the internet to pass the time. When my salesman Chad Harris responded almost immediately with a good deal and I could tell this guy knew what customer service was all about. Most all car dealerships will offer "The Best Possible Price",but rarely do you feel as this is given. I knew what I could afford and knew I had to counter if this was going to work out. Mr Pezh Kayedan, the New Car Sales Manager for Crest, contacted me via email with the with my counter offer details and wasted no time in getting the purchase price very near to my bottom line. I accepted the deal and hopped on a plane to Dallas where I was picked up at the airport by Chad and welcomed into the dealership. Chad took me into the delivery facility to size up my prize and introduced to me to the other members of his team to include one of the owners of the dealership, sorry but I forgot your name. Next Finance Manager, Dan Fletcher, turned out to be one of the most professional F & I guys I have worked with. He was able to complete the myriad of paperwork in short order and dispensed with most of the 'extra' offers finance guys usually hound you with. Finally I was introduced to Ross Glauben who is one of the Delivery Coordinators for Crest and he carefully made certain I knew every system for my new cadi. Driving my new Escalade back was like flying first class and I am really impressed with this vehicle. I am more impressed however with all the folks at Crest Cadillac in Plano Texas and I would highly recommend them to everyone. These Guys Are Really Good. Thank You. Mike

Disappointed in our shopping experience

We found this to be a "typical" car buying experience...alot of back and forth and a general lack of straight forward answers to our questions. A waste of time for us.

A great experience

Efrain was our salesman and made sure everything was set up perfectly! We flew into the nearby airport, signed papers at the dealership, and drove the car home. Seamless. Very well handled and a great experience.

Avoid this Service Department

This dealer insisted an overheating problem with my vehicle was due to some repair work another shop had done. When all people were in the same room the dealer admitted it was an Infiniti parts problem. They seen more oriented in finding ways of taking your money than actually fixing the problem.

Poor customer service

I called about a vehicle I was looking at along with others. When I decided on getting the vehicle Anthony acted like he didn't want to sell the car. He told me several times that the vehicle was sold when it actually was not sold. I ended buying a better car elsewhere. If he would lie about a car that wasn't sold what else would he lie about? Untrustworthy.

Family friendly, great service

Took the time to work with us and explain the car buying process. Fair market trade in of our old car. Got a great deal on a nearly new SUV. Were extra accommodating to our 2 small children. All around nice, professional dealership.

Overall wonderful experience

Very friendly car saleman. I sent an e-mail late Sunday night...not expecting to hear anything until Monday morning....but I actually got an e-mail in less than 5 minutes. I set up a time to come in and see the vehcle and he had it ready when I got there. The dealership was nice, everyone was friendly, and helpful. My kids loved the popcorn, and it was just an overall great experience. I will go back here for my next vehicle.

Crest - Thanks for a great experience on Saturday

I want to convey a huge thank you to the entire staff at Crest. On Saturday my wife and I came back several times that day while looking for a vehicle and each time the staff would very politely ask if I need any help, open the doors etc. Even after I told them I was already working with someone they were still attentive and joking with us. Ive never seen this at other car dealerships; it is a totally different experience! I would and will recommend Crest to all of my friends and I feel confident it will be the first place that I come to when I am looking for a vehicle again. Khalid our sales representative was truly exceptional. Khalid set the tone from the onset and was one of the primary reasons we even came back to Crest later that day. I believe that he is probably relatively young but he understands the modern car shopper and how to treat them. Sam the finance manger was also awesome and simply a very jovial person to talk too. You are lucky to have these two guys to say the least. Again, thanks so much to Khalid, Sam and really the entire staff!

Crest Cadillac.

I worked with them about the purchase of a 2013 Cadillac, CTS, Sport wagon. We never went behond the e mail stage of the deal, but the discourse was very professional.

Service Second To None!

I recently bought a 2012 Infiniti FX-35 from another dealer. We chose Crest as our service provider since they are in close proximity to us. I was getting ready to go to DFW Airport recently to pick up family members and then driving on to Austin for a wedding. A few hours before leaving for the airport the battery in the vehicle wouldn't start the car. I put a charger on it for an hour and still wouldn't start. So I called and got Derrick Preist in Crest's service department. I told Derrick my dilemma and he said, "Let me walk back and talk to our field service tech Robert Dunlap." I also had called the 800 number and asked for assistance. Twenty minutes later Robert called my cell and said, "I am at your gate and need your gate code to get in." I was dumbfounded. How on earth could they have arrived so soon? By the way I've been in National and International service management for 33-years in the high-tech industry. This was some of the best service I've ever seen let alone got to experience myself. Robert checked the battery and replaced it. He gave me his business card and said call me if you have any more issues. He then said, "I left you an Infiniti ball cap on the front seat. Unreal. The hat is awesome by the way. So right after Robert left I called and left a thank you for Derrick on his voice mail, called their manager, and gave him my kudos for their service. I then sent Crest a quick e-mail. Finally I called Infiniti Corporate to tell them my story. Derrick didn't start off with any excuses. He didn't say there are five people ahead of you, or let me check and call you back. He went beyond the call of duty. Speaking of duty Derrick is a tenured Veteran and is still in as active duty. He is studying to be an Officer. Thank you for your service to our country Derrick. With my background in service and my years of experience I know great service when I experience it. We were able to pick up my daughter on time from flying into Dallas from San Diego. We made it to Austin and the rehearsal dinner on time. Also this was our first road trip in the FX and it was great. So Derrick and Robert thank you. You took my situation to heart and you made it happen. That kind of service separates the pretenders from the contenders. These guys are contenders. Finally we have bought several accessories from Crest and each time they performed the work in a timely manner and even washed the car. Greatness.

Vultures

Crest Cadillac sold my Mother (85 years old, suspended Drivers license) a New 2013 Cadillac CTS..My mother has Mental-Health issues and is at the point in life, where she is a danger to herself and others, behind the wheel.. We had to take her old Cadillac away.. My mother made the comment that she was going to Crest to buy a new Cadillac.. I called Crest and spoke directly to Mike Kell, the sales Manager.. I completely told him the whole story with my mom and that she would be coming up to purchase a new car... I told him that I did not want them to sell a car to her.. Pezhaman Kayden, the other Sales Mgr. also knew about the situation.. Mike told me that he would inform his entire sales team.. My Mother called Crest up a few days later and talked to April Atkins, the salesperson.. Mom Mom explained that she had no way to Get to the Dealership to buy a car.. April Atkins went to here house to pick her up, took her to Crest and sold her a new car, knowingly and willingly at Sticker Price.. Mike Kell did attempt to call me at my Home, however I was unavailable.. April Atkins nad Mike Kell knowing my mom 's situation, did something that is totally "unconscionable". They sold her a new car, as she presented them with a Blank Check. She never test drove the car. April drove her home and parked the car in her Garage for her.. I talked to the Owner of Crest, Mike Brosin, and he did offer to take the car back if returned within a 2 week period.. My mother, with her Mental Health issues, is scared to drive the car, however she wants to keep it and refuses to return it.. I know that makes no sense.. The car sits in the garage with 17 miles on the odometer.. I've confronted April Atkins and she know she did a terrible thing and took advantage of my Mother, she refuses to talk about over the phone and Mike Kell , would not return my calls after I spoke to him, the 2nd time.. They all know what they did was totally wrong. A Mentally-ill elderly woman that can't drive, willing to pay any amount of money with a blank check over rides morals and ethics.. Shame on all of you Crest.

Very Poor Salesman

I saw a Lexus ls460L on the web at this dealership and was very interested in purchasing based on the information presented. I am located 180 miles from the dealer and was attempting to purchase the car on the web as I had been looking for the LWB for some time in the color shown. Unfortunately, when I called, Mr.Saeidi answered the call. Very pleasant over the telephone. He requested I forward to him the vin # and personal information on myself as I wanted to trade one of my automobiles for the Lexus. Mr. Saeidi never called me, so 3 days later I called him and he was moving and inconvenienced by my call. Needless to say after a week of back and forth with Mr. Saedi, the car was sold. Not certain about the other sales people, but I certainly would not recommend this very poor sales person!!!

My first Cadillac!

Jeremiah Brown at the dealership is awesome! Found the SRX I wanted online and next thing I knew I had an email, phone call and text from Jeremiah. Awesome customer service. Thanks for everything!

Great customer service