Crain Hyundai of North Little Rock

Trade In

I went in upside down on my SantaFe. I needed a cheaper payment and a new car. They were able to make it happen for me.

Outstanding

Outstanding customer service the sales staff was great and worked with us on several vehicles until our needs were met. Joshua was an outstanding salesman with tons of knowledge

Santa Fe

Thank you for all the work you guys do to make your customers happy! I never have any issues and my car buying experience with you guys is pleasant! Im not harrassed and I always leave a happy customer!! Thank you again!

Thanks

Crain was a great dealership to deal with. This my second car purchased from them. My service experiences have always been great. I would recommend them to my family.

They put the sucks in service.

Service manager has no clue how to take care of a customer.

Excellent and very satisfying

Outstanding service and friendless from start to finish. They got us everything that we wanted for the right price. Thank you so much for everything in the process.

Awesome

Everything was great, car was clean when I received it. The team was very friendly, and took time to meet my every need, and make sure I was taken care of.

Satisfaction

Crain Hyundai provides great comfortable salesmanship and I would recommend and i will come back again. Did not try to sell me sometime i did not want, but worked with me to get the best value I could get on the car I wanted

Great Experience!

Nate and Antonio and don't forget Shannon they all were awesome! Great personality Nate and Antonio a really good man! Shannon thanks for making it quick and painless and the gap insurance! Thank you!

vehicle upgrade

Was overall satisfied with my experience. Third vehicle purchased at this dealership. When the need arises again, in the words of a famous actor, "I'll be back".

Super Team at Crain Hyundai NLR!!

I had a really great experience at Crain Hyndai NLR! My sales person worked with me and was very knowledgeable about the vehicles shown to me. They worked with my financial background and got me into a nice car that is perfect for my commute each day! I like the mpg and safety on this car and I'm telling everyone about my great visit! The financing paperwork person was also very helpful and even got my payments lowered by like 50.00 a month which was a huge bonus to me!! I'd recommend this company to everyone looking to purchase a vehicle - they're awesome!!

My first new car

This team was professional on all parts of the process. Ben was a friendly, we'll informed and courteous sales professional. The information was presented very transparent which is a big deal for me.

Awesome service

I'd just like to say the car buying experience here was a very good one. The dealerships only downfall is the very small service center. It kind of makes you feel like things might get rushed

Dealership

This is a very nice dealership. The salespeople are very friendly, courteous, and helpful. They are conveniently located and I enjoy dealing with them. We look forward to having our car serviced by them.

Good

I enjoyed my experience with Crain. I'm also enjoying my new great greatly. It gets the gas mileage that I hoped for commuting back and forth to Little Rock everyday.

2016 Tuscon

Great experience. We're able to get the deal we could afford for our budget. Definitely would come back and would recommend this dealership to others.

Buying of cars

We came, we looked, we bought cars. The dealership was very friendly and helpful. This was the 4th and 5th Hyundai I have purchased. I like the fact you stand behind your cars with a 100,000 mile warranty. The service department is always very helpful and takes care of me when I bring in the cars. That is huge to me.

new car

Great place to buy a car. Friendly staff. Will visit again for future cars. Made me feel secure in purchasing my new car. Would recommend to family and friends

Wow

I was very impressed with the selection of 2016 vehicles available on the lot. The other 2 dealerships did not have all the bells & whistles that I was looking for in my preferred color, so I would've had to wait for one to be ordered or were out of stock on 2016's altogether. Your sales team was not pushy or rude like some dealerships that I have encountered in the past. I had a pleasurable experience & felt very comfortable & at ease with Nate Houx & the personnel at Crain Hyundai.

Experience with Crain Hyundai North

My experience with this dealership was and has always been very positive. They go the extra mile to help you. Bennie is an excellent sales person and seems to really care about making sure you are getting what you need. The rest of the staff was also excellent!!!

Best experience ever!

I ?? My Hyundia!! I don't think I would have bought the car without Antonio's help! I didn't feel pressured, the process was easy, fast and very enjoyable! I will definitely refer my friends and family!

Great purchasing experience

Excellent experience. Sales personnel were friendly and very helpful throughout the whole process. I would definitely recommend this dealership to my friends and family. Will definitely return for my next vehicle.

Customer service

Great employees! We felt like they cared about what we wanted and not just trying to sell us something we didn't want. We were very satisfied.

Excited but Concerned

Nate and the sales department did a good job in getting me financed in a car I have admired for sometime since it was launched.

Hyundai Genesis 3.0

We are repeat customers to the North Little Rock dealership. They always aim to please and worked with us very well. We leased two new vehicles from them.

Wen Wen Situation

I had a great experience at Crain Hyundai and has always had a great experience at Crain Hyundai, I want to thank everyone for there help with my cars very much appreciated..

Cheated

I am not happy with the dealership at all! I feel I was cheated on the warranty! I was not told I had to pay for the platinum warranty, only that the manager worked hard to get it for me! I would not have bought it, if I had known it cost $3000!

Our Excellent Car-Purchase Experience at Crain Hyundai, North Little Rock

I, Stephen Westbrook, and my wife Ava purchased a 2017 Hyundai Santa Fe at Crain Hyndai, North Little Rock, 5660 WARDEN ROAD, NORTH LITTLE ROCK, in July of 2016. Shortly after we drove onto the property, we were met with a friendly greeting, and a young man named Benny began to work will us to find out what we were looking for, to meet our need of a newer vehicle. Benny, along with the rest of the sales staff were very courteous and helpful, asking questions to determine our preferences , and showing us the vehicles they had on the lot, to help us with our search. After we had looked at, and test driven a few vehicles, and the staff had professionally assessed our needs and preferences, one of the senior members of the staff, recommended that we look at a 2017 Santa Fe that he felt would be a good fit for us. When we saw that unit, we fell in love with it. We asked if it were possible to get leather seats, and the staff assured us that was no problem. The financial details were professionally worked out to our satisfaction, and the entire staff was very informative and helpful. We are very happy with the beautiful 2017 Santa Fe we are now driving, and we highly recommend Crain Hyundai on Warden Road in North Little Rock as a great place to buy a car.

Great crew

Very professional and honest. Go beyond to make sure you are pleased with your purchase. Definitely worth a look if shopping for a new vehicle.

Review

Got a nice car even without credit showing up which was decent. Still $450 a month is high for the elantra I purchased but I'm able to make the payments. Also with the first time buyers program I believe the tax should be included in the payment for the vehicle. Mine was not

Easiest buying experience yet

Researched online what I wanted. Met salesman and old him that I know what I want, let me test drive it and I will close the deal if I like the way it drives. Came back after husband got off work and bought the car. Easiest process to date!!

Purchase

Benny and Cortez were both friendly. Benny was extremely knowledgeable about the product. I would probably purchase another vehicle from Benny or Cortez. The store was clean.

Great experience

The staff was very friendly. They answered all my questions. My salesman was very thorough in explaining every detail of my vehicle. The finance person explained every document I signed. I was very pleased with experience at Crain.

Great customer service

Very professional as usual took all my information and gave us all we were looking for and met all our need wood definitely do buisession again

None

I went in to upgrade my Sonata from a 2014 to 2015. I like my car and the service was great. The only thing I did not care for was the original pricing. I felt it was ridiculous and I expressed that. I have been buying Hyundais for 20 years and never had anyone come at me with a price/payment like that. They worked with me for an hour and we came to an agreement.

Review

I had a great experience. With the exception of me not leaving with the car I really wanted. I came looking for a Hyundai Sonata and I ended up leaving with a 2017 Hyundai Elantra. The Elantra is a very nice car but it wasn't the car I wanted I had my heart set on a Sonata and i didn't care what year it was I just really wanted one but its like the salesman didn't take that into consideration and they just gave me what they wanted to give me. In 3 years I will be bring back the Elantra to do a trade in and hopefully than I'll get the car that I want not want to dealership wants me to have.

Thank You

I feel that your financing department could use some work on keeping your customers adequately informed.The deal took a significant amount of time to go through,but otherwise everything went well.

Excellence

thanks to the team at Crain Hyundai North Little Rock, I have been driving my different Hyundai cars for (15) years and still driving. Just maybe I will live long enough to make another wonderful purchase. Thanks again

Made my car buying experience a breeze!

My salesman did exactly what I asked because I was buying this car sight unseen from 2 hours away. He handled all the "legwork" to where all I had to do was drive up, see and test drive my car and sign the papers. He was friendly and efficient and treated me as though my time were actually valuable which is a huge deal to me! I love my Hyundai, the follow up has been excellent and I'm very pleased with my overall experience.

J Shinnall Survey

Benny Smith is excellent to work with. I do feel like the dealership needs to speed up the buying experience. This is the 2nd purchase I have had with them and both times took WAY too long. I feel like this could be improved.

I wasn't coming back....

After a horrible event with my previous Hyundai I didn't want another; while waiting on service he came over and made small talk and one thing lead to another. Although I hated my first experience the sales consultant changed my mind completely.

review

My experience was pretty good. Though the finance guys were a little unfriendly at time when trying to get our payments where we wanted them. I understand there is a haggling that goes on to get the right price, but these two guys showed true annoyance and impatience when we were talking. Robert Jones was a good salesman even though he was confused about my details I wanted for a vehicle.

Review

Not a good experience. Was not the way I wanted my first car experience to go. Seemed to be very unprofessional in a sale. Had no idea of the sales until I was at the finance office. Not a good dealership

Excellent service

Service was great. Antonio was wonderful ! Couldn't have asked for a better experience !! He worked with me and provided me the best deal possible. I am extremely thankful to have met him !

Smooth Sailing

Our Experience at Crain was excellent. We had no Problems. Sales team and Finance team were easy to work with. Our son loves his new Tucson!

Black Veloster Purchase

The staff were friendly and worked with me to assure I got exactly what I wanted and did not stop until this was accomplished. Thank you so much for getting me the car I wanted!

Excellent Service

Mr Jeremy Gwin he made the best effort to make my car buying experience the best one I had since a year ago and I love how he just take his Time and focus his energy on me and made me feel like you are going to get this car.

Excellent service !!!

I love Crain Hyundai north little rock! I will definitely go back for further vehicles!! Thank you so much. I always have a great experience with Crain Hyundai NLR!

Overall, pretty well

First, I want to commend Antonio for his hard work, and dedication to his profession. It is seldom to see someone go 110% at his career, but he pulled off 200%. The dealership was excellent, and the finance manager was very knowledgeable. The only concern was that the first time I was there, the managerial staff, I felt, was pressuring me to take the deal even though I wanted to think about my offer. I did not feel comfortable in that situation.

Thumbs up

Everything went smooth. Everyone was friendly and helpful. I have and will recommend this dealership and salesman to other friend and family. Thanks for all the help

2016 Review

I'm satisfied with how everyone took care of me. They knew what I went in there for and managed to find me the right vehicle for my needs.

Buying a new Sonata

Over the years I have bought 5 or 6 Sonatas and was satisfied with all but the very first one which was produced at the time Hyundai did not enjoy a very good reputation which of course has greatly improved. Talking with a Mechanic who was not trying to sell me anything, convinced me of the quality of the models when I got back into buying foreign made vehicles. I am very satisfied with Hyundai..

Service

The sales representative was very nice and went above and beyond to make sure that me and my son was comfortable while we were waiting for the paperwork to be completed.

Service

I enjoyed experience everyone was extremely friendly and even people other than our salesman asked if we needed anything such as water, coffee or even popcorn

Great Quality

I like my new Tuscon! This is my third Hyundai. They have always met and passed my expectations. Never had any problems with them. Looking forward to the same with this one.

?? Ruthie Acklen

Dealership was great. They helped me with finding financing for my new Sonata. I met several employees before closing the deal; all were courteous, friendly, and professional.

Excellent!!!!

Bill was very helpful and made certain I was happy!!! The staff was very friendly to me and my children they didn't keep us waiting they worked with me a until I was happy even checked on me days later to make sure I was satisfied and didn't have any problem problems.They are a sure car dealership with a A+rating!!!! Thanks crain Hyundai north little rock!!!!

Our new Hyundai

A great buying experience. Our salesman was polite, friendly, and very knowledgeable about the car we wanted. The deal we got was better than expected.

Awesome

Love my car and the experience I had. My husband and I was just going through the parking lot not knowing if we could get approved or not. From the first moment our sales person spoke to us until we received our car he was very nice and warming.

Worst Dealership in Arkansas

We have been working to get a warranty cancelled for 6 weeks now, and after calling several times and being told it was being processed and they had what they needed by an extremely rude finance employee, we called back today only to be told they needed more information and hadn't even begun the cancellation process. It sure would be nice to get an employee who was properly trained in their job, even if it is too much to ask for that they act in a professional manner. I have never dealt with a more disrespectful employee, and I will never purchase a vehicle from any Crain dealership again. I am very concerned now about the Kia warranty I bought through a Crain dealership and whether or not we can count on them to do what we paid for.

Worst Customer Service in Arkansas

The buying experience was not that difficult, and the salesman was decent. Don't count on them after you sign that contract though, and good luck finding an employee who actually knows how to do their job. There is absolutely not reason I should have to call 4 different times in two weeks to check that they are doing their jobs properly, only to find out that they haven't done anything. I will never buy a car from any Crain dealership again.

Nate Houx

I had a good experience with the salesman Nate Houx, a really good guy. He was helpful but not pushy. He answered my questions and let me buy the car instead of aggressively selling me one I did not want.

Hyundia and Crain North Little Rock

Crain Hyundia of North Little Rock is the Dealership to buy and service your Hyundia. Friendly Salesman, excellent management and a great service department. Best car on the market and I love my Sonata. Hal Gunter Jacksonville, Ar

Edwin

I like the customer service and how I got treated they gave me a good deal with the car. I can't wait to come back to purchase my suv in couple of years on Crain hyundai.

Fast. Fair. Friendly.

"""Magic"" Mike Mahabb made our buyer experience an excellent one. I will come back. If we as though we received a fair and honest deal. The wait time was short compaired to past experiences at other dealerships."

Better than excellent

I've always love Hyundai, but the people at Crain have gone above my expectations. The sales staff got me into the car I wanted, the finance guys got me the payments I wanted. I bought my wife's car from them in 2015 and now my car in 16. I will come back. And I will recommend Crain.

Mary Parrish review

Good survey and enjoyable time choosing car and dealing with Personnel that extended courtesy and kindness. Felt that I was valued as a customer in need.

Car Purchase

Dealership was clean and inviting. Sales staff was nice and courteous to our needs as a family. We were pleased with the trade in that we got and were able to walk away feeling that we got what we came for as a family.

Question everything and get it in writing!!!

My trip to the Revenue Office was not a pleasant one. My sales tax was not what was discussed at the sale. This is why I said to discuss everything and get everything in writing. I was not happy with this but I will use it as a costly learning experience.

Hyundai

Bennie was very professional. He showed me several different cars until we settled on one that I liked and could afford and he worked really hard with the finance department to help get me into the car I wanted.

Great

Thought they did a great job. My salesman Brett Toomoth did a great job and worked hard for us. He put forth xtra work. I would ask for him again.

My experience

The Crain Hyundai team is very professional. They answer all of your questions. My experience at Crain Hyundai was very good and I would recommend any one to purchase a car through Crain.

really happy

I was very happy with Bill Dupree and how hard he worked to make sure I got the car I wanted and the best deal he could offer. I was also really happy with Michael Gonzales. He was patient with my questions when signing the contract. He helped me deal with the paperwork for my gap coverage and cashing out my old warranty on my totaled car. He helped me get the warranty and coverage I wanted and identified me as a candidate for a financing plan that offered a better rebate. Both of them were super friendly and helpful. They also seemed like genuinely nice people and neither was pushy or aggressive. It really felt like they were helping me.

My salesman was great, but I feel cheated by the dealership!

The Crain salesman was second to none, but the individual who followed up with an offer to close the deal either dropped the ball or purposely defrauded me to make the sale.

personal performance rating with crain hyundai dealership.

review previous statrement made above. do not need to repeat any other information. my survey rating and personal statements should suffice for your required field.

Never Again - I wouldn't trade nickles with them

I own a 2000 Nissan Maxima and decided I needed a new vehicle. I finally decided on a Hyundai. My granddaughter & I went to make the purchase. Because I was an old woman, a brand new salesman was "assigned" to assist me. Promises were made that were not kept and the salesman did not know what he was doing. Never again will I buy a vehicle from Crain Hyundai.

Retirement gift for wife

The following employees made the whole process most enjoyable Jason Martinez and Mike Mayabb, these two were by far the most enjoyable sales people I've ever dealt with.

Buying a new car, no hassle!

Great service! ! I would recommend to anyone looking for a new or used vehicle. they take care of you. I will use them when buying my next vehicle.

2016 Hyundai sonata

Overall I was extremely pleased with the service that we received. My car is everything I asked for and more. Its got great features. Bill Dupree was extremely helpful with answering questions while we were looking to purchase our vehicle.

People

The staff all awesome people not one person made you feel not wanted very nice and polite offered you something to drink ask if you need anything didn't leave you sitting by yourself too long I will be returning

Great Dealership

We had a great experience with Ed Kirk and also Alvin in the finance department. They worked very closely with us and were able to obtain a price that worked within our budget and also met our needs/wants.

Happy Story

I contacted Crain Hyundai by Internet because I had purchased my last Santa Fe from them. This was after I had contacted other dealers in search of a new SUV. Bill Dupree was quick to respond. He asked what I was looking for, found it and then proceeded to work through my special needs to be able to purchase the Santa Fe. I was happy with every aspect of the new vehicle buying experience.

very good customer service

Everything went great , I would definitely come back to get my next car. People went out of their way to make sure I was satisfied.

Vehicle lease

Very enjoyable vehicle lease experience. Recommended a friend purchase a vehicle at this Dealership. She purchased a vehicle and is very with all aspects of her transactions.

Very pleased customer!!

Victor is great! Please go see him for all your car needs!! I'm recommending him and this dealership to everyone I know. Thanks again for the service provided.

Easy

I knew what I wanted. The car was not available in Arkansas. Within minutes Victor Settles found just what I wanted in Texas and arranged shipment.

Purchase Experience

The entire sales staff was professional and made the purchase experience easy and enjoyable. This is my third Hyundai, and I have been pleased with each of my vehicles.

Very good

Excellent salesman. Love the product. Everyone made my purchase a great experience. Bill was very helpful with helping us remove our stuff from our trade-in. Was very good at explaining the vehicle.

wonderful dealership

Wonderful dealership and staff.I have only had good experiences with Crain NLR. Everyone from the service department to the sales staff to the office staff have been wonderful. We have been going to Crain since 2011 when we moved to Arkansas.

Great staff

Went in skeptical that they could put us in a brand new car for the same payments we were making and they delivered on key. Easy to deal with.

My 1st Hyundai purchase

I was suggested to look at a Hyundai at my husband's request. I was blown away, we did a test drive immediately. My last vehicles were with the Honda brand. I feel confident in my Hyundai purchase, due to the excellent quality of materials used, vehicle styling and the amazing warranty.

Great

The only thing that I felt was wrong was that I went in asking for a payment close to $300 and came out with a $407 car payment. Other than that everything was fantastic

My experience was:

Exciting,wonderful,breathless(after looking at vehicle)I was so excited about getting a 2016 Elantra Hyundai that I couldn't wait to drive it back home to show it off and tell everyone about my down home feeling. Everyone was so friendly and welcoming,especially making sure we were well taken care of and they were friendly to each other which is a plus.

Can't be trusted

They lied to me and promised me something they couldn't deliver and 6 weeks later I'm still waiting. The only person at the dealership that seems to care is the salesman and all he can do is relay messages. The manager is the one that made the promises and he can't seem to be bothered!

Good

I really liked Ed Kirk and Alvin. They were friendly and informative. The initial salesman that greeted me was a bit pushy and inconsistent with his offers. I cannot even recall his name.

Crain Hyundai,wow!

Hate buying a car as much as I do? Pushy salesman,awful service? Then go to Crain Hyundai....great car,great staff,great experience! (Bought six new cars in my life and this was hands down,the best!) No pressure,no worries! Thankyou Ed Kirk,and everyone involved....

very friendly environment would buy again

Very friendly would purchase from them again! Location was great the seller got me a good deal on a 2016 vehicle. Was very satisfied with how they worked with me

Crazy

Took my 2012 Azera which I purchased 8/22/2014 from Crain, had an issue I did not like they could not find the problem, so I now drive a 2015 Hyundia Sonata Sport Turbo.

Out with the old in with the new

Hyundai called me and told me that my factory warranty was running out soon and that they needed to buy used cars and if I came to trade my 2012 Elantra in they could put me in a brand new car for the same payment or less. I wanted to upgrade to the 2015 Veloster so my payment did go up a little but not bad at all. I live 30 miles away from the dealership and work 90 miles away. I bought my car from a different lot and they were more than happy to deliver my car to me with a full tank of gas. I am very satisfied with my purchase experience and the customer service. My salesman went thru all the features with me and he was very honest about pros and cons between the Tucson and veloster according to what fitted my needs. He did not push me to buy any one thing to make a sale. He left it all up to me which I love. I hate being pressured and at no point did I feel that way. My Elantra had 95,000 miles and this Veloster is my first NEW car and it is so nice. VERY HAPPY!

Felt salesperson cared about us

We were very much at ease with Angel and he answered all our questions. We had just left another dealership salesman who tried to make decisions for us.

Excellent dealership. Great people.

Great experience. This is my third Hyundai purchased here. I've owned Fords, Toyotas and Hondas. By far all of my Hyundais have been the most reliable, the most enjoyable to drive, and the best value.

Awesome

Great experience overall. I will definetly be returning and referring friends. Salesman was very professional and explained every detail of my car & what I was buying.

Great experience

Very professional and answered every question to my complete satisfaction, and responded to all of my needs. I would definitely recommend this dealership to my friends and family.

Excellent Dealership

All around great experience. All the people we worked with where professional. No questions left unanswered. Follow-up after the sale is also very well done and sure makes the customerfell like the dealership is concerned with the sales process from start to finish. No stone left unturned. The best of the best.

Outstanding!

This is the 2nd Hyundai I've purchased from the Crain Auto Group and I've been very pleased with all aspects of doing business with their stores, both NW Ark and N Little Rock! The Service Departments in both locations have been outstanding!

Very pleased with experience.

This place is amazing! Staff very outgoing and friendly. Thank you for all that helped me. Also they were very good with my son who is 5 not be so bored ;)

Superb!!!

In my experience an important, but not sole, predictor of successfully buying a car. Ithas been my interpersonal abilities to secure positive, support, and encouragement from a awesome salesperson.That is so needed, especially for me when buying a car on my own. I know I still have a great deal to learn, but with a company like Crain Hyundai and a sale person like Benny Smith, I accomplished my goal. So, I just wanted to thank Benny so much for his patience and kindness he shown toward me.

Service/Repairs

Smaller dealership makes it easier to get in and out of service quickly. I recommend this place over any other quick service places. They always take care of my needs completely the first time.

Awesome

My purchase experience was great. Everyone I came in contact with were very professional and knowledgeable of the vehicles. Dale Raz was my salesman, he is great. Everyone that was involved in my purchase deal was fantastic. I sent my daughter two days later and she purchase a brand new Sonata.

Good Service

Good service department. Quick and easy to get in and out. Recommend to anyone.

Great

It was a wonderful experience. It gave me encouragement for my first car. I would definitely go back and tell people about this dealership. Thank you for your help

The staff was fantastic and helped me get the car I wanted

This was my second purchase here and I will definitely go back and refer others! The staff is great and honest and will to help!!! So happy with my experience!!

Friendly staff!

They made finding and buying my first brand new car easy and hassle free. Simply showed me what I wanted to and helped me understand the car buying experience.

Oil Changes are a breeze

I visit this dealership for all of my service needs. Oil changes are super easy and quick and I never feel pressured like I did at the big chain service places.The wait time is decent and prices and in line with other stores.im always happy with the service here.

Excellent Service Department

Great service department! They always get me in and out and do the work right the first time. I used to go to another place in town but I always had to go back for one reason or another. The Crain Kia service department knows what they are doing bc they are trained to work on KIA's! Makes sense to take your Kia there.

Excellent Customer Service & Knowledge Base

We had such a great experience working with Michael and Shilo! Excellent customer service and very knowledgeable about the vehicles they have to offer and financing options. We would recommend them to anyone and everyone!

Good Service

I thought that Duane was very infomative, and was a great salesman to work with. He really wanted to help me.

Good Service

Derek Weikel made my experience with Crain the best car buying experience of my life. He knew everything I needed out of a vehicle before he even showed me one. He even stated that he thought I wouldn't need to look at any others. But he still invited me to view a few different makes and models. Turns out, he knew exactly what he was talking about. I bought the first one he showed me. It fit my every need. I really appreciate all that Derek and his dealership has done for me. Words can't express how extremely pleased I am. Thanks guys!!!

Good Serivce

I had a pleasant experience at Crain Hyundai with Duane Mills. He talked to me about all of my options, and I believe he truly helped me make a wise choice in a vehicle for my family. He took his time with me and had a lot of patience with my questions and concerns. Also, on return visits to the dealership, the other staff were very friendly and helpful.

Good Service

Very friendly. Called to notify of new vehicle rebates and incentives to get me the car that I wanted for the price I could afford.

Good Job

Quick, eaze .I like the no psi sales and knallable salesman . ferendlynet , helpful

Good Service

Quick, eaze .I like the no psi sales and knallable salesman . ferendlynet , helpful

Good Service

Everything was absolutely satisfactory! Was happy to see you had what we were looking for.

Amazing

Jeff Prather was an excllent salesman, He did everything I wanted and then some. If you want a great experience come and visit him at Crain Hyundai Little Rock. Thanks for everything Jeff.

Good Service

We came into the dealership looking for pre-owned cars. Met with Mitchell Fenton who showed us a variety of cars within the price range we specified. Dealership was helpful in showing us several options and allowing us time to look and test drive the cars. Experience overall was positive.

Good Service

When I first arrived to look at a vehicle i spoke to Dion. he was a rather good salesman. we looked at a couple of vehicles and made a list for the next time we came by. the second time I brought my wife with me. we had an amazing experience and although we couldn't afford the car we originally looked at we were able, with the assistance of Dion and Brendon we were able to leave happy with a vehicle we both loved.

Deceitful Dealer...Beware!!

We purchased our first Hyundai vehicle from this dealer in 2007. We were not happy after we had made the deal, but we liked the vehicle. Looking back, we should have taken our business elsewhere, but we didn't. After we purchased the vehicle from Crain, we decided that we would let them service it as well, which was another mistake. We have given them ample opportunities to make a bad situation good, which has never happened. Anyway, we will not be buying another vehicle from them!! In 2012 when we were in the market for another Hyundai vehicle, we again began our search at Crain. It didn't take long until we realized why we didn't like our first buying experience with them. They are extremely deceitful in their dealings with a potential customer. If the customer has not done their "homework" before going to the dealership, the sales staff will try various methods to convince the customer that the dealership's "bottom dollar" is the best deal anywhere. This is just not true! To make the situation more frustrating, we were told by the sales manager at Crain that we HAD done our homework, and he was going to have to change some of his numbers...the truth of the matter is that he was still trying to win our business even when he realized that we were on to his "game." Long story short...we were able to save significantly by doing business with another Hyundai dealer that dealt with us honestly. As if our buying experience was not bad enough, our service experiences at this dealership have not been any better. We have had our service work done at this dealership for the last time! When you only desire an oil change and tire rotation, they will always find something else that needs to be replaced. This has happened numerous times. For example, we were told that our engine filter and cabin filter needed to be replaced, which we realize does need to be replaced from time to time. However, what really irritated us during our last service visit was that another customer who was in the waiting room at the same time we were was told his vehicle needed the same filters replaced too, and he was only there for an oil change as well. We had the engine filter replaced but decided to wait on the cabin filter replacement; we would replace that one ourselves. The dealership was going to charge $69.95 for the cabin filter, and we could buy one for $11. These prices do not include labor. This is just one example of their practices. We are finished with our business dealings with Crain! We will never recommend them to anyone!

good service

my experience was amazing. Duane Mills is very knowledgable about all of the Hyundai vehicles and features that come with each vehicle. I am very satisfied with the service and helpfulness that I received while purchasing my first car. I was very skeptical about purchasing a brand new car from a dealership but Duane made all of my doubt disappear.

Overall excellent experience

My overall experience at Crain Hyundai of North Little Rock was great! There was someone helping us find a car as soon as we stepped out of our car. They were also very helpful in finding a car that would match our budget. I will def consider revisiting this dealership for any future car purchases.

Extremely unhappy!

I purchased a vehicle from Tank. He was a great salesman. I was promised that the squeaky breaks would be fixed and the few spots of chipped paint would be touched up. I brought the car in the following Wednesday like I was told to do. The breaks were not fixed. They were squeaking worse than before. I contatced the service department and spoke with Mike. He was unwilling to resolve the issue at first, but finally said he would approve replacing the break pads which shouold have been done to begin with. When I took the car to get the breaks fixed the second time, the front bumper somehow got scratched. Not just one, numerous scratches that were very noticable. They were not there prior to brigning the vehicle in. I called and spoke with Mike again. He was extremely rude and told me it wasn't his problem and he would have a sales manager call me. I was never called by anyone, so I called and asked to speak with a sales manager myself. He finally agreed to resolve the issue. This process has been extremely frustating. I have 2 small children and have sat there while they were "repairing" my vehicle for over 7 and a half hour total. I wouldn't have never been there the second time if they had done their job the first time. Not happy and will not be purchasing from again nor recommending Crain Hyundai to anyone!