Crain Hyundai of Fayetteville

i wouldnt wait on any of the CRAIN upper managment

it does not matter what your problem, the sales staff and on up stick together, as long as they get you to SIGN THAT CONTRACT that is all that matters to them. just my opinion, but my opinion from personaly being there and hearing them then trying to deal with them. it matters not what problem you have, its your problem. after you sign that paper you mean less to them than dirt. MY ADVISE FROM PERSONAL EXPERIENCE.....STAY AWAY, GO ELSWHERE.

all about your sales man

Buying a car can be a daunting and frustrating task. When you get a good salesman who isn't about making his pitch and getting his commission, but taking the time to get a vehicle best suited for your needs, it makes the process so much better. We found that salesman with Derrick Smith in Fayetteville. He went above and beyond making it a pleasant transaction.

great experience

Overall an awesome experienced. They treated me really good.

awesome facilities

Overall Great experience. I would definitely go back. They treated me like I would like to be treated.

Happy Customer

I always use Crain for all my vehicle service needs. The new dealership in Fayetteville is very nice and everyone is always helpful.

Great dealership

Overall a great experience. Good people here! I recommend them to anyone in the area.

Increase sales price to repair a rip. Seriously?

I spoke with a salesman on 9-13 and another salesman on 9-17; first salesman was off. I drove two hours to test drive and possibly buy the vehicle. Upon inspection of the vehicle, I found a rip in the leather on the back of the passenger seat. The salesman said "I can increase the sales price $100.00 and repair the rip or personally, I would just live with it". Really? Well live with the vehicle sitting on your lot. I am still waiting on a return call from the general manager. I do not recommend this dealership. Since when does a dealership increase the sales price to repair something the customer does not own?

Prompt Attention

I contacted Crain following a car I saw on their website. They responded promptly and continued to keep in touch. While I did not purchase a car from them, they were responsive to my search criteria.

WORST PLACE EVER!!!!!!

WORST PLACE TO LOOK AT CARS!!!! I WOULD AVOID THIS PLACE AT ALL COST!!! DIRTY, GREEDY, SALES PEOPLE WITH NO CREDIBILITY, AND THE WORSE OF ALL IS THE MANAGERS ARE TERRIBLE TOO AND PROMOTE THIS BEHAVIOR!!!!!

Good Serivce

I had a great experience with Crain Hyundai. We love our new Sonata!

Good Serivce

oved the easy process. Crain did a good job............

Excellent

I came back here because of the customer service. They have always went above and beyond.

Good Service

No complaints. We are happy with our purchase. Sales staff was friendly.

LOVE MY HYUNDAI!

I was a very difficult customer, so kudos to these guys! Zach and Chasity, THANK YOU!!

Bought a new car

After going to many other dealerships looking at cars I decided to stop at Hyundai. I have never been a fan of import cars, but I thought what the heck. My salesman was so nice and he made me feel like he really was there to help me instead of taking advantage of me. I bought a new Sonata and I love it. If you go to this place, ask for Phillip he is the BEST!!

Great place to buy a car

Helpful staff. Everyone was great, we love our new car

Mind blowing!

I went in with low hopes of getting a car. I have been to other dealerships that would not even give me the time of day to help me.

Service department

Friendly folks here. More of a down home environment. I have taken my car to the Bentonville location and didnt get the same treatment. I like how if an employee walks by they say hello to you. My only complaint is it would be nice to have free drinks while we wait, afterall, we are spending the money and our time.

A plus CUSTOMER SERVICE!!!

I have to say I was skeptical about the new owners. i have been a customer of the Dobbs for years. It was a great experience with the Crains, and I was happy to see Mark my salesman and Chasity still there. They always know us by name when we come in and take time out of thier busy day to visit with us when we come in. So far we have no complaints about Crain.

excellent sales, okay service

Sales dept. here is really good, but seemed like service has a little bit of an ego. Asked for a very simple procedure, would have taken about three minutes--it was denied because car was too old!! ( it was exactly 46 days old.) Heck, just do it out of courtesy for a new cash customer on a new car in for a first time service. Wasn't like I asked to have engine or tranny rebuilt out of warranty or anything. Jury still out on sercice department; we'll see how it goes from here--so far, it is by the book, stay inside the lines, and I can tell if something happens one mile out of warranty, it's going to be a "no."

Good Service

Everything was very good...........................................

Treated us like family

Very friendly. Salesman were very knowledgable and listen to my needs. Treated me and my wife like family.

Very impressed!

We were very impressed with the customer service and entire car sales process.

I'm very appreciative!

Excellent. I appreciate the lengths he took to ensure the rates and vehicle were the best fit for our family.

So wonderful!

Wonderful - worked for us to make a great deal for auto we wanted.

Great selection

New to the area, chose this dealer to help; me ;purchase a car. I felt like they were giving me a good deal, i have no complaints. Professsional staff, and everyone was willing to help.

Purchased a New Sonata

I brought my car in for service and ended up leaving with a new Sonata. The quality of Hyundai is what I love and the warranty is the best. I have been bringing my car in here for service when since it was Kent Dobbs and I have no complaints with the new owenrs. Keep up the good work.

Son needed a new car

Very good, friendly, timely, clean cars, not pushy.

Love my Genesis!!!!!!

My dauhgther loves her Hyundai, so i decided to try them. I fell in love with the Genesis and I am very happy. The type of treatment I recived was unbelieveable. They went above and beyond to make sure my needs were met. I put this dealership up on a pedestal!

Long time Hyundai owner

We have purchased three cars in the past from this dealership. We were treated kind. With each visit we were happy.George and Chasity were so pleasant to work with. They will help you get the best deal even if you have limited money.

Great selection

Heard about this dealer on a radio commercial. Came in to look at used cars for my daughter, ended up purchasing. The prices were good the people were very nice. My salesman Chewy was a nice man he was honest about the car price. I felt that I got a great deal.

Give them a try

Good people here. Thought I would give them a try since they were new. Very pleased with the price of the car.

Very happy customer

If you want a new car come here!!!!! The staff was very professional and honest. Great job to everyone that helped us, you have gained a loyal customer.