Crain Buick GMC of Springdale

Lisa Tennison

I purchased a new car from Crane which was great. The service department however I was not impressed with. I was promised free oil changes for two years and I was denied the last time I took my car in for service and was treated very rudely.

Amazing Service

Wonderful place, wonderful people, and a wonderful car! I wouldn't have wanted my first car buying experience to be anywhere else.

Crain Buick GMC of Springdale

Pleased with dealership. Bought two new vehicles there in 2014.

Great service, Get it done attitude

I was getting an oil change and decided to get a level-up kit installed. The guys said no problem we will get it done. I am very satisfied with the way the truck looks, drives, and rides. I even stopped back in the next afternoon and told them, "I don't usually brag on service department but in this case I will." Great job. Keep up the good work and I will keep coming back. Fred Jarrett

very nice and helpful

I've been having a lot of issues with my car lately and money is very tight. I come to Springdale every other week for work, so I decided to try them out. The guy in there was very helpful and helped me prioritize what needed to be fixed immediately and what I could wait on. I'm going there from now on!

good guys...I'll come back

Bought my car at another Crain dealership but always go here to get any work done. I rarely post reviews but they were so nice and helpful this week I thought I'd give somebody some kuddos! Highly recommend these guys.

Helpful Service Department

The service advisers are very helpful. I always have a good experience when I bring my SUV to Crain Buick GMC for service!

Love Their Service Department

I dropped my car off for service, and I was treated great! I have always had nothing but great experiences with this service department. I encourage all of those I know to use this dealership.

Service customer

Great experience. Got my car fixed quickly. I would definitely recommend their services.

Excellent Service!!! & Above and Beyond Staff!!

Went in Saturday with my head hanging and my tail between my legs because of a very Bad Deal at a Bentonville New Dodge Dealership. The Crain Team got me out of that vehicle that I did not like or want and Austin Moreno and his team got me the best deal and got me into the vehicle I wanted. Thank you Crain Team!!

Excellent service, excellent staff!

I purchased my Terrain one year ago, and have continued to come back for all of my service work ever since. The staff make you feel like part of the family, not just another customer. My salesman, Tim Schmoker, even stayed past the normal closing time to help me understand all of the features on my new Terrain. It was by far the best car buying experience I have ever had. The same can be said about the Service department; Jake Wheeler has always answered all of my questions and been polite and friendly. I wouldn't go anywhere else!!

Great Service

Always the best service from Crain Buick GMC of Springdale. As always I called for an issue I was having and they were able to get me right in and repair my Acadia in no time. Thanks a lot. I will continue to bring both of our vehicles to you all and tell everyone how great you are.

Great leasing experience.

We recently leased a 2014 Buick Enclave. The staff at Crain in Springdale could not have been better to work with. Had instant rapport with Joseph Stahl. And the same was true of Terry Harrison. I all but instantly trusted him, and we walked away feeling great about our new car and the deal we made. Hats off, also, to Tim Schmoker in the finance department. The whole team was simply great to work with. Someone in Crain's upper management must be doing somehting right to have put together such a team.

helpful, extraordinary service and great saleman!

Great buying experience. Our salesman Rob was reliable and not overbearing. He was easy to work with and went above and beyond my expectations of a car salesman.

used car

Derek was really nice but he was misinformed on several things. Overall Derek did a great job. The finance guy was great. The manager was just okay. I feel like the deal was pretty good but Im not happy with my trade value. The vehicle was clean and in good condition but there are stains on the headliner from the technicians having greasy hands.

very satisfied with new car purchase

We were very satisfied with our purchase of a new car and the help of the salesman Ed Bayles They had the color that we really liked and we were able to buy a 2014 for a good price

awesome!!!!!!!!

easy, no hassel,the vehicle i wanted.great experience.will definitely be going back for my next vehicle

Steve Perkins was awesome. I told him exactly what I...

Steve Perkins was awesome. I told him exactly what I wanted to do, and he got it done. I am very pleased with my experience at Steve Smith Country. I would definitely reccommend this dealership.

Rod Easley made buying a vehicle from Steve Smith Country...

Rod Easley made buying a vehicle from Steve Smith Country a very easy transaction. Everything was easy to understand and he was very professional during the entire process.

They were very polite and informative of information. ...

They were very polite and informative of information. Gave me a great deal on my 2 trade ins for 1 SUV. It was very easy and stress free.

Couldn't be more pleased. This is the 2nd vehicle...

Couldn't be more pleased. This is the 2nd vehicle bought in the last month from Steve Smith. We purchased a Denali in May and now a GMC pick-up. We love both vehicles and will continue to buy for Steve Smith. Great Guy.

The service I received from Steve smith country was...

The service I received from Steve smith country was friendly, and not pushy. The car prices were very comparable if not lowest I had found, the service center was very cooperative, and did work in timely manner with update calls.

I got a great deal and the vehicle I wanted. The did not...

I got a great deal and the vehicle I wanted. The did not sell me a car I was able to pick what I wanted and they gave me the information on my selection. If they work on commission I couldn't tell.

We have purchased all of our vehicles from Steve Smith...

We have purchased all of our vehicles from Steve Smith since 1999 and we have always had excellent customer service while dealing with them. They are fair on their prices and very friendly.

We were looking for a new GMC truck to replace a wrecked...

We were looking for a new GMC truck to replace a wrecked GMC truck. While we were waiting on the insurance companies to work things out, the staff at Steve Smith made sure we knew what our old truck was worth and found exactly what we wanted in a new truck. They go above and beyond and prove that you can trust them to help you make the best choice in price and quality. At Steve Smith you feel like you are dealing with friends.Thanks friends!

They are very friendly and courteous. Steve and Ed...

They are very friendly and courteous. Steve and Ed Williams were good to deal with. We are very pleased with the buick la cross and hope to deal again.

Steve did a great job researching questions I had on the...

Steve did a great job researching questions I had on the 2013 Acadia's and i was able to justify tradiing my 2012 Acadia in for the new one. He spent 4 hours on a Saturday morning on boarding into my new one. I am very pleased with the product and the level of service that i recieved at the dealership. Larry Goddard

They are very friendly, courteous, and tell it like it...

They are very friendly, courteous, and tell it like it is..I have known Steve Smith for many years and I have bought the last five or six vehicles from his dealership. Scottie in the service department has always taken good care of me. Everyone in the dealership has been helpful and courteous. I highly recommend this dealership.

Our experience with Larry Galloway and the owner, Steve...

Our experience with Larry Galloway and the owner, Steve Smith, was friendly, informative and professional. We asked lots of questions and received knowledgeable answers. We were impressed by the courtesy they extended to us, even opening the doors for us. This is the second car we have bought from them and have been extremely pleased. The service center is exceptional. Larry, set up the onstar with us and calibrated the iphones to the car. We are even considering another purchase in the near future.

My entire car buying experience was great at Steve Smith!...

My entire car buying experience was great at Steve Smith! I would recommend them to everyone! Steve Perkins was one of the best salesman I have every dealt with. Will definetly be back!

I drove by their lot. They had EXACTLY what I wanted. ...

I drove by their lot. They had EXACTLY what I wanted. In my lifetime I have purchased 19 new and used vehicles. I like to trade cars. My experience at Steve Smith was the BEST so far. They were expedient in dealing with me, providing me financing, answering all my questions, and making me a deal I felt was beyond fair. I enjoyed their warm, friendly mannerisms and helpful attitudes. Simply said, they took good care of me. This is the first vehicle I have purchased from this dealership. I choose this dealership because I had heard great things about them from my friends. Also, I know that the owner is a huge supporter of youth involved with livestock projects.

Customer service was exceptional, with the entire staff...

Customer service was exceptional, with the entire staff very friendly and efficient. We enjoyed pleasant atmosphere, while financing was arranged for, and the price was actually better than expected.

This dealer was very helpful They gave us a great price...

This dealer was very helpful They gave us a great price for a trade in and also a very good price for our new car

good people who do what they can to male you happy with...

good people who do what they can to male you happy with your purchase.would deal again with them. I have purchased two car from them

Steven kept his promises when helping my family find a...

Steven kept his promises when helping my family find a used car that was relatively new but used. He was honest and helpful in our endeavors.

Ed Bayles worked consistently for several weeks on...

Ed Bayles worked consistently for several weeks on finding me the exact vehicle i wanted. Then he worked on meeting my monthly payment budget by offering me top dollar on my trade in. He was very professional while still being personable and approachable. He was informative and made it a priority to keep me inform through every step of the process.

We buy our corporate service trucks from Steve Smith and...

We buy our corporate service trucks from Steve Smith and they have always provided professional customer service and competitive prices. Their service department is top notch and has helped keep our fleet up and running so we can take care of our customers.

This is the second vehicle we have bought since from this...

This is the second vehicle we have bought since from this dealer ship since we have moved to sprindale ar. What keeps me as a customer is the way the service department is operated. The sales staff is great also but the service department is what is the most important part of a dalership to me. Not only do they take care of the vehicals that I have bought through them but they also take care of the vehical that I purchased from another dealreship before I knew about this dealership. There has been no type of a pressure from the sale folks to get me to buy. I have never heard any of the workers complain about their co-workers like I have in other places.After the sale they keep in contact with me to find out if I have had any problems. The people that work at Steve Smith Country are just wonderful. I'll continue to be a custmer as long as their attitude to the customer never change. I also tell other people about how great they are,John & Joyce McWilliams

Before we purchased a new car, our Surbaban had to be...

Before we purchased a new car, our Surbaban had to be repaired. - well done. As a result of that visit, we met Ed Williams who eventually sold us a new Acadia.

In looking for a used truck I kept finding that many of...

In looking for a used truck I kept finding that many of the prices were out of my range or the vehicles had too many miles on them. I was initially unwilling to pay the asking price of the GMC on the Steve Smith lot but they worked very hard to the price where I could afford it.

Trustworthy, honest, friendly, good deals! You don't...

Trustworthy, honest, friendly, good deals! You don't have to worry about someone trying to take advantage of you. What they say is what they do!

Everyone at Steve Smith is friendly, honest, and...

Everyone at Steve Smith is friendly, honest, and trustworthy. Ed Bayles was incredibly knowledgeable about the vehicle I purchased. Rod Easley is a professional with integrity. Scotty in the Service department has always taken superb care of me and my vehicles for over 6 years.

Everyone we dealt with was extremely experienced and...

Everyone we dealt with was extremely experienced and knowledgeable about their jobs and their products. There was no high pressure but we still had the impression they were anxious to serve our needs. We had a great experience with this dealership.

Very pleasant experience. We found what we wanted, took...

Very pleasant experience. We found what we wanted, took it for a test drive, was shown all the bells and whistles on this car and how to operate them, was offered a good trade in price on our old car, and a good price on the new car. They washed and cleaned it inside and out before we left the lot with it. Thanks Bill for making what can be a painful experience painless. We love the car!!

We don't think you can find a better place to go for...

We don't think you can find a better place to go for friendly, honest and reliable sales and service. We would trust the information given to us, and know if anything wasn't satisfactory, they would do whatever possible to help. Plus their TV ads are Fun!

I have purchased two used cars there and got a good and...

I have purchased two used cars there and got a good and fair deal both times. They can be a little slow on paper work. I have found Bill Ledgerwood very honest and upfront. They have jumped through hoops on both truck/SUV's to get the financing I wanted. I have purchased a lot of automobiles in the last 30 years, but unless something changes drastically, Steve Smith will be the only dealer I use.

Every time I go in to ask about service for my jeep and...

Every time I go in to ask about service for my jeep and then ask how much it is I just about puke. Pricing is way out of range.