Check dealer reviews of Covert Chevrolet, Buick, GMC, BASTROP, TX

First time buyer with %20 down( deal did'nt go through

2.2

96999473 on 07/19/2016

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 2.0

My salesmen Ben was a salesman as expected however the financing manager Tim came off as extremely shady and sarcastic. He asked for %50 down. Given that I have no credit I was'nt surprised but the irritating thing is they knew I had no credit and no co-signer from the get go but a reasonable down payment. Of course they pulled my credit wich does'nt help me at all, I know they have to but they said they would help me estimate my monthly payments and stuff before submitting it. The vehicle was'nt even ready even after the listing was up for weeks so I had to come back the next day. There reasoning was they needed to re-program the key FOB, something I've done in 5mins or less with the same model truck. They got ahold of me and said they had the actual key and that I could test drive it(next day) I drove the truck and it was making noises and really ruff, Ben said it was the mud tires... I drive a lifted truck with mud tires and it does'nt shake nearly as violent as there's did. Tried moving to a cheaper vehicle that one was already 26k and they still did'nt approve but I'm very thankful it did'nt because the guys at Covert are shady. No negotiating price, Ben said in their computers the truck was 30k and the internet website was 26k so it was already 4k underpriced and they could'nt go lower (biggest BS I've ever heard in my life) the blue book value of a 2013 chevy silverado z71 with 80k miles on it and other wear and tear is not 30k, wow. They went as far as saying that pulling my credit multiple times in a two week timeframe would'nt hurt my credit at all. (Tim said that) Smh. On top of that Ben sent me pictures the first day of the interior of the pick up, I'm pretty xxxx sure that they don't leave there trucks unlocked overnight with no key. Maybe if he had the FOB keyless entry and not the key but I don't buy their story just does'nt add up. Bottom line is if your a first time car buyer go to Sames in Bastrop or anybody else because the salesman at Covert are not your friends.

Best buying experience ever

4.8

Travis on 09/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I originally attempted to buy a truck at Rush Chevrolet in Elgin after waiting in there waiting area for five hours being promised a dealer trade on a truck they were unable to deliver I contacted Covert Chevrolet and advised them of my situation. I met with Ashley the sales manager upon arriving who was able to assist me and get me in and out with a new truck in an hour and thirty minutes the customer service was outstanding and their ability to please the customer needs was beyond recognizable I contacted Ashley on my drive to Bastrop and advised her of my situation and my previous experience at Rush Chevrolet and told her if she could match the numbers Rush was promising me I would buy the truck from them. Ashley quoted me a number and advise that they would not lose my deal over a trade cost I advised her if we can make the numbers work and they could get me out of the door by 4 PM we would have a deal she advised that she would take the truck to make ready and get it cleaned so that it would be ready to go up on my arrival I arrived at covert Chevrolet at 10 after to 2 and discussed numbers with Ashley and Rhett, saw the truck and was out the door after purchasing the truck at 3:30 I cannot explain how good of service covert Chevrolet in Bastrop provided. It was the best buying experience of my life, and I used to sell cars. Thanks to Covert Chevrolet in Bastrop I was able to purchase a new truck and walk out a happy man. Thank you to Ashley and Rhett for the buying experience. I will definitely buy my future vehicles from Covert Chevrolet Bastrop

cannot trust them

dog on 08/30/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Their match the price policy is a joke, they wanted a quote from the other dealer, I got that then it had to be signed by a manager. Why not just by it at the dealer that is willing to give you their best price up front and doesn't make you jump thur the hoops, that's what I did and happy about it. I wouldn't tryst them.

cars are no good to buy

ainivol on 02/16/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

this place do not repair there used cars they get from trad ins and auction. if the car have a bad motor are transmission they add additives to ether are both to make it work properly for a few days to weeks then you will start noticing motor tapping transmission slipping are what ever now you have sign a as is contract and they will not fix the 5,000.00 problem , now you just finance a 16,000 car with a 5,000.00 dollar problems all they wont is for you is to stay the xxxx off there car lot take your family and money to some one who care s don"t be sorry like i am stay away never been happy sense purchase this truck from covert Chevrolet in Bastrop, TX HW 71WEST

Horrible Owner

1.5

smun903 on 04/08/2014

Customer Service: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

DO NOT BUY YOUR VEHICLE FROM THIS DEALERSHIP!!! We went in there to buy a new truck. They completed the paperwork with the wrong name but the sales guy caught it before we left. After the loan officer argued with us almost blaming us for her mistake they eventually drew up another contract with correct name. Then they called us a week later to say that for the bank to accept the loan it would have to match the exact name on the license we told them second contract we signed did have the correct name. Well turns out they sent the bank the wrong info now it has been a month we have been trying to get it fixed with multiple calls not being returned to us by Covert employees. When we finally called the bank they told us it was something that the dealership could easily do. When I called to let them know I was displeased with the quality of service they provided me and now I'm having to deal with their mistake trying to fix the name on the title and asked to speak to the owner. The business manager transferred me but didn't realize before she put me on hold I could her making light of the situation and that I was upset to Chance Covert the owner. So as soon as he got on the phone he had a major attitude saying "Im going to be honest with you whether you like it or not, it ain't getting fixed" I said "really well the way you just started has offended me" He said "well you can hang up if you want to"I said "WOW youre the owner and this is the customer service you are giving I am calling because I am upset about the situation your employees have caused and now that you got your money it seems you guys are sweeping it under the rug and letting me f'in deal with it" (the attitude he was giving me was horrific.)He then said "don't be cursing at me or I won't help you at all"I said "I did not direct it to you I used it in my sentence because I am beyond frustrated by the level of disrespect that you the owner and your employees are showing us. Absolutely no sympathy what so ever for the mistake your employees have caused us"He said "BULLCRAP" and hung up on me. I then called him back and told him "oh your got mad at me for using the f word in my sentence but you directly tell me BULLCRAP how disrespectful and that I would be writing a review on the service"He said "I don't give a crap"I then hung up because I knew I was going to get nowhere with him. I have never dealt with someone so unprofessional it is very said that people put on their fake attitudes just to get your money!!!! Well Chance Covert showed his true colors!!

I've bought many cars over the years, and the purchase of...

Dovalina09 on 08/03/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've bought many cars over the years, and the purchase of my 2011 Suburban from Covert Bastrop ranks at the top of my car-buying experiences. There was no pressure on me to travel to Bastrop from San Antonio. Rather, we did the whole deal on the phone and by e-mail, even giving me and honoring a trade value, sight unseen. They sent the new car via their driver, who picked up my trade-in and drove away. I never set foot in the dealership. Bonnie Harrell was outstanding with the finance portion, extremely professional, always available and instantly responsive. I strongly and enthusiastically recommend Covert in Bastrop for new or used vehicle purchases.

I went to Covert GMC in Austin, Texas. What a great...

onenex10 on 06/02/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Covert GMC in Austin, Texas. What a great experience. I bought a new 2011 GMC Sierra 1500 Crew Cab, TEXAS edition! My salesman, Ricardo, was great to deal with. He was not pushy at all and worked to secure me a great deal! The entire experience was an A+. I strongly recommend Covert. A great and professional dealership! Very pleased with all aspects of the purchase. No pressure, friendly people, excellent interest rates, and just a great place to buy!