Courtesy Nissan

3.7
Overall Rating

Customer Service: 3.8 Buying Process: 4.3 Quality Of Repair: 4.0 Overall Facilities: 4.2 Quality Of Work: 3.2 Friendliness: 3.4 Pricing: 3.4 Overall Experience: 3.1


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Lousy customer service

1
Rhonda D on 10/19/2016

Customer Service: 1.0

I recently bought my car at Courtesy Nissan, they were extremely attentive during the buying process. HOWEVER, when I received a tolltag invoice for the car I had traded in after the trade in, it was impossible to even talk to anyone in the finance dept. From the conversation I had with NTTA they said the car I traded in was still in my name and so I was liable. I have called Courtesy at least 8 times and they transfer me to Finance and the phones rings off the wall and there is no way to leave a voice mail. I have also left numerous messages with the receptionist but no return call.


Excellent Service !

5
pleasedbuyer on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesman Jim Dillman made me feel welcome and relaxed from the moment I walked through the door of Courtesy Nissan. Not pushy but very direct and knowledgeable ! Answered all my questions and addressed all my concerns instantly ! Within an hour I left Courtesy with the vehicle that fit my budget and all my needs ! Thank you Jim for a very pleasant buying experience. Paul Libby


STAY AWAY from here. Go to different Nissan dealer!

1
Joe on 09/20/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

There are great Nissan Dealers in DFW such as Trophy and McKinney.This place is awful, looking for ways to rip you off.Sold us a car knowing it has a defect and lied about it.All these people here belongs in prison.


Yomar Perez

5
Jasmine on 09/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Yomar has been very helpful since he assisted me with a new car. He most certainly is the true definition of great, outstanding, phenomenal, stupendous customer service sales rep. He is consistent witj everything that he does. Once again im truly truly thankful for all the patience and guidance you have given me.


Yomar Perez

5
Jasmine on 09/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Hi, my name is Jasmine last thursday i went to nissan out of the blue not planned at all. I knew i needed a new car, something reliable for my two daughter's and I. I was currently driving a 2009 nissan sentra. That was barely hanging on, i didn't know what i was going to. Im a single mother of 2, my credit isn't the best and my finances couldnt afford a brand new car with an expensive note. I was referred to Yomar Perez by my sister and my cousin. Early thursday morning I said hey im going to just go up there just to get numbers and ideas. Not knowing that i was going to drive off that same day in a 2016 nissan sentra brand new with only 15 miles on it. With a reasonable car note and didnt have to put much down. Yomar Perez is such a blessing he was very patient and extremely helpful. And took everything i needed into consideration to meet my needs. He did everything he could to help me the whole nissan team Al Baker and Roger Davis they all worked together and excuted. Yomar Perez is awesome and im truly truly forever thankful for him and the courtesy nissan of richardson family. Thank you Yomar


Renewed Perspective

4
Brandon D. on 08/12/2016

Customer Service: 4.0

I wrote a review back in June about my terrible experience at Courtesy Nissan. However, new sales manager Steve Massey, did everything in his power to make things right. Though he was not involved in the original ordeal he apologized for what happened and ended up buying the car back. I'm not sure what the culture is now at Courtesy Nissan but if Steve Massey is still there I know things are changing for the better. Thank you Mr. Massey for renewing my confidence in car dealerships!


Excellent Experience with Yomar

5
Rick Patterson on 06/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Yomar Perez helped us purchase a 2015 Nissan Xterra yesterday. He responded to a text message the previous evening and sent me information via email before he left the office that evening. We were on the phone the next day and he helped us through the complete purchase process later that day. Very pleasant experience that I would recommend to anyone.Thanks again Yomar


Terrible Experience With Courtesy Nissan

1.7
Brandon on 06/08/2016

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 3.0

I ordinarily wouldn't take the time to write a negative review but my frustration has mounted with my experience at Courtesy Nissan. My father and I visited the dealership back in March and ended up purchasing a used 2011 Chrysler 300c. During the the negotiation process we came to an agreement with the salesman and used car sales manager that a few items would be taken care of concerning the car. We set an appointment to have those items taken care of, dropped off the car, and confirmed what was agreed to have done. I was given a rental car and thought we were set and should receive the car back in a reasonable time frame. The dealership had the car over two weeks and every time I tried to inquire about the progress I was told something different.The lack of communication and courtesy caused immense frustration. Not to mention while the car was there a hail storm came through and damaged the car. The dealership ended up fixing the hail damage and the items we discussed in the negotiation process. Shortly after getting the car back I noticed a noise coming from the brakes and took into a Chrysler dealership to get it looked at not trusting Courtesy based on previous experience. As it turned out the rotors were damaged and break pads needed to be replaced. Rather than going back to Courtesy I decided just to take a loss and pay for the dealership to fix the problem thinking this would end the saga with this dealership. I was mistaken. Though I purchased the car back in March I have still, to this day, not received my registration and tags. Every time I call the dealership I am told the tags and registration will be in soon. Here recently after doing some investigation I found out that the car was still in the previous owners name. When I reached out to the dealership again I was told the previous owners lost the title and were in the process of requesting a new one. My question is why would you as a dealership offer a car for sale if you don't have the title. As you can imagine I am at a loss for words at this point. My only request at this point is for the dealership to buy back the car. Its a shame I am having to write this review to hopefully get some movement. By far this has been the worst experience I have ever had in purchasing a vehicle. I would not recommend Courtesy Nissan at all!!


Recall lid latch on 2014 Nissan Altima

5
Peggy Martin, satisfied customer on 04/09/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Robert Temple was courteous and professional servicing my Altima. He replaced the recalled lid latch and repaired a tire. He is always polite and dependable. He always dependable and respects my time spent at the dealership. Thank you.


The Jose brother's

3.3
Sharanda "impressive action noted" on 03/23/2016

Customer Service: 4.0 Buying Process: 3.0 Overall Facilities: 3.0

I finally got my third row...I got my new/used Kia Sorento 2013 at courtesy Nissan The Jose brother's helped us out alot. I was a little overwhelmed and frustrated with the price offers at first. . But after letting them know what we will be able to afford Jose got that to the loan people and came back wit it. . A awesome car note and overall a fair price for our compact suv and it didn't take my whole day . I loved the genuine attitude they had when it came to keeping us happy.


Horrible experience with service every single time

0
karen on 03/06/2016

Horrible experience with service every single time we go in. When we were sold the car they explained teir service department as customer focused and that is so far from the truth. They are horrible and rude and EVERY situation has been horrible. I would WARN anyone not to buy a Nissan. Nothing is covered under warranty.and each trip will cost you $1000 to $2000. The Service Manager is the absolutely rudest, worst customer service person I have EVER seen. NISSAN IS A NIGHTMARE


Service Manager is rude, non professional and HORRIBLE

1
DO NOT BUY FROM NISSAN on 03/05/2016

Overall Experience: 1.0

Horrible experience with service every single time we go in. When we were sold the car they explained teir service department as customer focused and that is so far from the truth. They are horrible and rude and EVERY situation has been horrible. I would WARN anyone not to buy a Nissan. Nothing is covered under warranty.and each trip will cost you $1000 to $2000. The Service Manager is the absolutely rudest, worst customer service person I have EVER seen.NISSAN IS A NIGHTMARE


Buy new car

5
Rizwan on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Over all it was great & lovely experience people are very kind & humble customer service was very very excellent. Very knowledgeable about car & mostly my family like the car.


Great Service

5
M.A. on 01/17/2016

Customer Service: 5.0 Overall Facilities: 5.0

I wanted to thank the service department for taking care of me this evening. I came in a few minutes before closing because my tire warning came on and one tire seemed to have lost a lot of air. Robert Temple didn't hesitate to have them take my car back to have them inspect the tires. I have a Rouge with the 3rd row so I don't have a spare and since I have two small kids int he car with me every day, I don't want us stuck on the side of the road with a flat tire. Robert showed me that not only do I have the one tire with a nail but I also had another one with a screw in it. They would be able to repair one but the other had to be replaced and luckily they had one of my tires in stock. I felt really bad that I was keeping the service staff late but they never made me feel like I was being an imposition. Robert was very kind in dealing with me. My first experience with the Courtesy Nissan service team a few months ago was rocky. Luckily the service manager stepped in to smooth things over before I left and convinced me to give them another chance. I am really glad that I did.


Quick process

5
Rachel on 01/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I knew what I wanted, and it was a quick process. I was in and out with my new car in no time.


Yomar Araujo

5
Linda Lieser on 12/30/2015

Customer Service: 5.0 Buying Process: 5.0

Excellent service, friendly and knowledgeable . I enjoyed doing business with Yomar!! Linda Lieser


courtsey nissan richardson texas

5
sara on 12/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service person very competent, happy and helpful. Garrett Casler was our service consultant.


Review

5
hudawm11 on 11/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would say that working with my designated Sales Agent there was very helpful and insightful. He took his time to answer all my questions as well as showing me around. That said, the the car dealership as a whole was terribly organized. I liked the sales agent individual I worked with,, but the company as a whole was inefficiently run.


Look elsewhere and save your money

1.5
Daniel Neal on 11/20/2015

Customer Service: 1.0 Quality Of Repair: 2.0

Nice people, or so I thought. Thursday: I took my car in early in the morning to get it repaired. I specifically said there was a coolant leak I needed fixed and I wanted them to thoroughly check to see if there was any other mechanical damage to my car. The person I talked to said that it will for sure be done by Friday. He called me later that day, informed me of "all" the parts I needed replaced, gave me a quote and told me my car would be ready in the morning. Friday: I got a call in the morning telling me that the mechanic didn't see that the radiator core support was cracked. (How he did not see this the first time is beyond me, I was able to see the damage without even lifting the car or taking any parts off and I have pictures to prove it.) He gave me a new quote of an absurd amount, I spoke to the manager and bargained with him a little and in the end I got about a $400 discount and gave me a loaner car. I guess you could say that's fair considering my car is already in pieces so they left me no choice but to continue the repair process with them. He told me the new part should come in Monday and my car would be ready by Tuesday. Monday: Did not receive any updates. Tuesday: Did not receive any updates. I even called, no response back. Wednesday: I got a call early in the morning telling me my car will be ready before 4:30pm. A few hours later I got another call informing me that the mechanic missed ANOTHER part that needs be replaced. He gave me the new quote, told me the mechanic wasn't going to charge me labor since the part is already out of the vehicle (But why would he in the first place when no extra work is needed?), and told me that he would call me Thursday morning to update me. I came by later that day to see the damage myself. Thursday: I didn't receive a call in the morning. In fact, I waited until 3:30pm and there was still no attempt to contact me. I decided to call them instead because I was tired of waiting. He told me that the car was all finished and that they are taking it on a test drive to make sure everything is in working order. He called me back once they were done and told me my car is ready to be picked up. Finally. I drove the loaner car back, paid them, and returned to my residence with my own car. I noticed a weird noise coming from my engine so I opened the hood to see what it was. Luckily it's nothing I need to worry about for the time being. Aside from that noise I noticed that there was coolant residue all over the engine bay; it's as if they didn't even attempt to clean up after themselves. That's not all: they forgot to reconnect my horn and they were careless enough to leave me a wonderful scratch on the side of my car. I know for sure it wasn't there when I brought the car in, so had I noticed it when I first picked it up from the dealership I would have brought it to their attention. Considering I was in a rush and already waited long enough for my car to be finished, I was only worried about the horn so I took the car back to the dealership to have them fix it for me. Now: It still amazes me that they would not match the prices for all the parts I got replaced with the prices they have listed ON THEIR OWN WEBSITE. And despite being told numerous times about my $400 discount, my receipt tells me I only got a $200 discount. Don't get me wrong, I understand that I have to pay the premium whenever I take my car to get serviced at a dealership, but when a customer pays a premium they should get premium service in return. The service I received at this dealership was nothing but abysmal.


Great service!

5
Titan fan on 11/04/2015

Buying Process: 5.0 Overall Facilities: 5.0

Leron was great! Dealership got me to the price I needed and gave me full price for my trade in!!


Waiting to see response on a Bait and Switch

1.8
BHB15 on 11/02/2015

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 2.0

I came in to turn in a lease car and look at financing it, or maybe getting a new vehicle. They like to play the waiting game (let me ask the finance manager...), I knew from prior interactions the dealership had an old-fashioned sales model, but I figured if I could pin down particulars in advance, on the internet, I might be able to do business with these neighborhood guys. I might have been wrong. They drove me to the lot with cars in one vehicle, had me test drive and approve a second vehicle, and then provided another vehicle after the paperwork was done. I was so tired from 5.5 hours in their dealership (I'm hypoglycemic and was weak with hunger), I signed in left. After I ate I saw the wrong car with dirty carpet and wax still on it. Going back to see if they have enough integrity to make it right.


STAY AWAY

1.4
Mook123 on 10/30/2015

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

This place will do everything they can to rip you off. David Mullen is an awful salesman and will do everything he can to rip you off. Horrible


Great experience

5
Hendersonpah11 on 10/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was nice and helpful. My first car buying experience was pretty good and I would recommend Courtesy Nissan to anyone interested in buying a Nissan.


Courtesy Nissan of Richardson TX

4
AGmom on 10/06/2015

Customer Service: 4.0

Because Car.com has access to inventories nationwide, I compared vehicles across the country. Courtesy Nissan continued calling me until I let them know I was just comparing cars & since I don't live locally, I wouldn't be able to travel to buy the car. I was impressed with their efforts to share information about the car, however there should be a feature to get questions addressed without the impression that a purchase is imminent. After all, thats what the web allows, privacy to shop & compare without the pressure!


Great buying experience

5
cargal on 09/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just purchased a new vehicle from Courtesy Nissan and had a great buying experience! Our salesperson, Ray, was very friendly, attentive and professional! My daughter had purchased a vehicle several weeks before and had such a great experience that she referred us to purchase our new vehicle from Ray!. Love my new Altima!


Bad service, dirty dealership area

1
Fadil Eldin on 09/09/2015

Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Towed 2013 Nissan Versa with 36207 miles on it. Starter would not engage, After fixing a radiator fan that stopped to work. Few days later, Dealer service specialist told warranty officer that starter had an impact. I was declined warranty. Service adviser did not call back, and I had to call many times to ask when the starter would be fixed. Eventually after Labor Day weekend Paid $680 to install a new starter, after I paid and the car was released to me, found two dents on the rear of the car that were not there when I brought the car. Service advisor of course denied that his neglegance is behind the dents. Service area is so primitive and dirty, reception and release is under a primitive tent. Poor customer service and follow up. Overall a very negative experience, I would not recommend


very bad service

1
fadil1234 on 09/05/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Towed a new versa with 36200 miles on it, starter does not engage. Service advisor told warranty officer the starter had an impact on it, which was the result of AAA driver knocking on the starter (was not asked to do so but first thing any mechanic tries to check the starter) the result was I was denied warranty for a very mean reason . Moreover service advisor Did not call back until, I called a day later. Very bad experience. The only positive thing out of this whole adventure is that I will never buy a Nissan in the future


They literally beat every deal....

5
flip07in on 08/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After weeks of research/indecision between 2 different SUVs-Brian, Danny and Bivin won my vote and my business. It is very rare for a dealer to turn a simple "just pop in to drive a car" into an unbelievable deal that beat TrueCar. They were hesitant at first to deal but were adamant to give them a chance. I am glad that I did! They didn't have the color (or FWD model) that I wanted and they got me into a 2 day old, not even "delivered yet", AWD model that blew my mind. Brian and Bivin were able to greatly beat Crest Nissan with respect and commitment to making me happy. They also didn't infuriate and humiliate me with a trade offer. I had to return the following evening but was able to finish 98% over the phone: I walked in, saw the car they allocated for me, and got to drive home that night very happy! They worked for my business and I am very grateful I obliged!


Bad bad bas

1.6
Judy1213 on 08/17/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

Their customer service is sucks ! After I bought the car , I can not contact to the sales , he did not reply my texts,emails even I left the vocal message .......! No answer ! I have to go to the the store in person ! He is so so passive !


Very Goood.

5
Cents1 on 08/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Damien Bernal was a wonderful Sales Consultant. Very easy and a pleasure to deal with. The business office on the other hand needs some help because it was a very long wait to get in there.


I will never buy Nissan again

2.2
CW on 08/04/2015

Customer Service: 1.0 Buying Process: 3.0 Quality Of Repair: 2.0 Overall Facilities: 3.0

I've been in the Nissan family since forever. We actually drove a DATSUN. The first NISSAN pickup we bought around 1986 is still running as a work truck after 300,000 miles with NO major overhauls to anything. When I decided to buy my mini van, I of course turned to NISSAN without hesitation. Among other issues that it took almost a year to get worked out, now my after market leather seats are cracking. Nissan assured me they used "Nissan leather" in their aftermarket seat upgrades, but I highly doubt this is the case since the car only has 16,000 miles on it. Another vehicle that we had from Chevrolet, the Trail Blazer, had leather that was barely showing wear after 90,000 miles. I cringe at the thought of yet another horrible experience with trying to get them to re-do the seat. I'm so disgusted I'm considering selling it at a loss and never darkening the door of Nissan again. Their brand has really, really slipped while I wasn't looking. I wish I had done more research on the current state of affairs at Nissan before I blindly went right back to them based on my past experience.


Rude Manager

1
Unhappy Customer on 07/24/2015

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Rude manager .... Talking other Nissan dealers "They are lying, ...."


check the figures when signing the papers

1
assefa on 07/12/2015

Customer Service: 1.0 Buying Process: 1.0

After we agreed to buy the car with a monthly payment of $389 for 72 months, we signed all the papers. But we did not notice they changed the 72 months to 75 months. After we got home, we checked the papers again and noticed the changes they made. partly, that was our fault because we should have noticed that before we signed the paper but we also did not think they would cheat us like that. we called the sales person and told him what happened and asked if that was typing error. He said, " we agreed on the $389 but we did not agree on 75 months." we tried to remind him every thing we talked about and explained how we came up with that amount. He said no and we tried to talk to the manager and he was not helpful. we kept the car because we liked it but we are not buying a car from this dealership anymore.


Lack of Ability to Sell

1
Charles Callender on 06/19/2015

Customer Service: 1.0 Overall Experience: 1.0

Walked in to trade 2013 Frontier. Spent 5 minutes with the salesman. Gave him my keys and he went to speak with the sales manager about my the payment I would like to be at. He returned 2 minutes later and stated that my payment was probably going to go up. He didn't even determine the value of my trade. Get my VPP number or try to discuss options to get me into a new vehicle. I was an open book to options...I took my keys and walked out. I have called the General Manager and await his call back. If a deal is achieved I will update my rating and post.


great service!!!!!!

5
justrichie22 on 04/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great, friendly, and fast service. Staff very friendly. My service advisor Garrett is very informative and advise me of any future service needs. Also he address any future concerns that I should be aware of.


Horrible! Lies!

0
angel on 04/14/2015

I was working on getting a vehicle from here and was already told that my credit was being run up and then after working on this for 2 days, they sold it to someone else.


Great service, friendly staff

5
Daniel on 04/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently had my 2015 Nissan Pathfinder serviced at Courtesy Nissan, and Rodger Davis was friendly and courteous. The service was completed in a timely manner and done correctly.


Very happy with 2015 Pathfinder

5
Buycarwithgood_deal on 04/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were looking for a SUV with 7 seats for our growing family. Last summer we cant not find a SUV with options we want and the price we're willing to pay. Last month we went to Toyota dealers in the Dallas area and they started give us the BS of sales pitch: This SUV is in demand, don't have the options you want, blah, blah, blah and more blah blah blah, one sales woman even quoted us $1200 more than her co-workers. We decided to go Courtesy Nissan after some research online. Terry Song was so helpful, respectful and very informative and Reno Joseph in financial department saved us several thousands dollars by negotiated with Nissan Finance to drop our interest rate several percent. We got a 2015 Nissan Pathfinder with lot of options and we are very happy with our new 2015 Pathfinder. We are really enjoying the remote starter, voice recognition and surrounding cameras on our Nissan Pathfinder. We are looking forward to purchase a 2016 Nissan Titan truck from Courtesy Nissan.


Worst place to buy a car

1
Nima Cao on 02/12/2015

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Before u buy a car from this place, u got pray to God they are not lying to u !!!!


A wonderful kind special dealership!!!

5
Myrna Olsen on 12/30/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A great big thanks for taking care of our little problem. could not be more pleased!!!! This car 2015 Altima Sl rocks!!!! No problem at all in making me a totally satisfied customer!! Homero Corona the best ever sales consultant! so very kind and explained everything to this 80 year old car buyer. Love him!!!!! Mui .bueno to you. Bryan Bellamine sales manager, so very considerate of my situation and totally willing to help my son purchase the right fit for his MOM. Would definitely recommend this dealership!!! I am a completely satisfied customer!!! Myrna Olsen, proud owner of 2015 Altima SL.


nice dealer

4.4
nandhakumar on 12/06/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

The finance manager is not customer friendly.. He is not responding properly to customer his name is Tommy. Other thaan that no issues good dealer point to buy vechile


Beware the AWFUL service department

1.2
lancele on 11/05/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

The incident happened on Oct 27, 2014. The very identical review has been posted on their Facebook and Google reviews last week, there's also a Yelp review but it got snubbed to a non-reliable list. I was out of town to finish the job, letting everybody know how awful this place is. Now that I have time, I'm gonna finish the job.I brought in my Nissan Sentra in for an oil change, brake check and among other things at around 7:30 AM. After an hour, the service advisor came in to informed there are other things needed to be taken care of. Since he had info on how much the work would cost me, so instead he made me waited for another hour. After he came back giving us the price quote, we agreed to it and let him take my car back in. About 15-20 minutes later while we waiting for a ride home, the advisor came back out apologizing the initial diagnosis was incorrect, we actually only need some works done with the fuel injector. We agreed to work and the price, then be on our way. At around 11 AM, he called saying the work is done. I arrived there and PAID THE BILL at 11:50 AM, and was prompted by the cashier the car is in the wash and should be out in any minutes. She told us to wait in the lobby, when the car is out she'll call us. Shockingly, 2 hours later, I was still sitting in the lobby while my car was no where to be found. She began calling all workers to look for it. The first one that spoke through the walkie talkie insisted he already BROUGHT THE CAR TO THE FRONT, and he already HANDED THE KEY TO HER. The second worker walked around the front and couldn't find any Silver Sentra parked in the front. Finally, she got one of the managers to look for it. As I looked through the windows, I saw him drove my car from the back lot straight to the front. After he pulled it in, he handed the key and ran to the back with NO APOLOGIES WHATSOEVER, I was standing there at the cashier counter the entire time.Decided to give them a chance to explain/rectify it, but that went no where. The only email response I got from the manager himself was only 2 sentences long. I don't see any sincerity in that.I have no plan accepting any reconciliation with this dealership service department any longer, we're through. There are plenty other auto shop around town would be more than glad having my business and money in the future.


Ms. Lola Mae

5
Lola J on 10/13/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my 3rd Nissan purchased through G.P. at Courtesy Nissan, as always I am a very satisfied customer. G.P. Is such a caring and attentive sales person. I highly recommend him to anyone. This is why I continue to return to this dealership (family atmosphere). Thank you!!!


Bought my Rogue!

5
geneburrows on 10/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hector was great .... he really knew the vehicle and it was a pleasurable purchasing experience! He really took care of us. I wish all car salesman were like him!


AWESOME

5
aarogunmati09 on 10/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Al was amazing! He was not only extremely helpful, but he was also extremely respectful! I know why you guys keep him around!! He was just such a genuine person to deal with. I would definitely recommend not only the dealership but Al specifically. Overall awesome service from him for sure, very pleased with his ability to help me get what i wanted (the car) and he was also great in making sure I was taken care of in every way from the moment we met to the time I drove the car off the lot! He was great :)


Good, prompt service

5
rs4915 on 10/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had absolutely no credit and was about to start a new job. Needed a car and didn't have one. Called them up, Salesman Alfred Baker got me on the graduate program, saved me a ton of money and gave me a good deal. No games, no running around, prompt and quick. Drove out with a new 2015 vehicle. Definitely recommending to my friends.


Always have a good experience at Courtesy Nissan

5
pamelamasonriegel on 10/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased my second vehicle from Alfred Baker because of his trustworthy and courteous nature. He helped me find just what I wanted and I have confidence I got the best deal I could have gotten. He takes time to go over all the bells and whistles in the car, and is always willing to answer questions and solve problems.


Prompt Attention, Detailed Service

5
nathan.dugie on 10/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I dropped in for a 3000 mile oil change on an Altima - the bill was about $25 - and found the service to be very considerate and efficient.I had other things to do that morning, so I left the dealership for a few hours, but I received an email about an hour after I left that their work on my car had been finished, and that I could pick it up whenever convenient.When I came back a few hours later, they had done an interior clean and quick inspection. I received a few recommendations for approaching service issues ranked by current state of the vehicle with their cost estimate to handle it, and was encouraged to look around for better deals.I am very satisfied that the treatment I received was courteous and honest, and that the cost was fair.


Had good experience with my vehicle purchase.

4.8
prasaddsr on 10/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Overall Experience: 5.0

I had good experience with my vehicle purchase. Al Baker helped with my new vehicle purchase and he was very patience to show different cars.


Great Experience and Super Helpful Service

4.8
Way25 on 10/07/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In shopping for a new car, I went to several dealerships in the Dallas area and found Courtesy Nissan to be the best. Alfred Baker, the salesman I worked with, was super helpful and friendly, and worked very hard to get me a great price on my new car!


Right place to buy a car !

5
BG on 10/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was a great experience to work with Terry - real professional and simply a pleasant person !!! He was attentive, courteous and knowledgeable. We also appreciate Rino's help and his professional approach. Thank you so much! We will recommend Courtesy Nissan to anyone who wants to buy a car !


Michael van Enter

4.7
Art Conservator on 10/02/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

The process was straight forward. I appreciated there was no hidden costs. Southavy Phomsopha was very helpful.


Breath of Fresh Air

5
Gracie Sweeney on 10/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No pressure to purchase, friendliest salesman ever Alfred Baker, great deal and I got a brand new car! Absolutely buy from them! I test drove a car and loved it but wasn't pressured to buy. I came back the next day and not only did they give me great value for my trade in but they also got me financed great, an amazing warranty and so many extras! They went above and beyond and everyone from the desk clerk, salesmen and finance team were terrific!


Buying process was great

4.3
Daniel on 09/30/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Went in to look at a 2015 Altima, and Deepak helped me find the color and trim I was looking for. He was very thoughtful and courteous. He was also extremely helpful in getting me the rate and deal I wanted.


Everything is GREAT

5
DmitriyNC on 09/30/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very happy! Everything is great! Good vehicle selction. Great prices. Owesome service. Highly recommend.


Great customer service and good deal

4.3
DAA on 09/30/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Was sure I was buying a car from another dealer, but stopped in to see what offer Courtesy could make. Ended up buying here. Homero and Rimo walked me through the process fairly quickly (always wish it could be faster). Will come here again.


Best Car Dealer In Dallas

5
Nothy39 on 09/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everything about this dealership is fantastic. I have been at other dealerships and felt they did not care about me or my car. Courtesy Nissan treats you like family and prices the work very good. I would recommend this dealership to all my friends and family. Ask for Stephen or Roger both will treat you very good.


Best car buying experience ever!

5
Frank u on 09/29/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I worked with a salesman named Deepak Rathor on my 2015 Altima purchase. He was fantastic, not pushy, and truly seemed to care about my needs. Management was also wonderful. This is the first time I have ever purchased a car and walked out feeling like the dealership did everything they could to help me rather than themselves. Thanks a ton Courtesy Nissan


DIDN'TMEANTOBUY2

5
Terri C. on 09/27/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I came to Courtesy Nissan with the intent assist my daughter with her first car buying experience. Well, I became co-applicant and I am also purchasing a new car for me-LOOK AT GOD!!!


First time/New Car Buyer

5
Maya Oham on 09/27/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

GP did exceptional work, and I paid the price I wanted. I am extremely happy.


Surprising Experience

5
Jara B on 09/27/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was hestitant to return to Courtesy, if I am to be honest. My past experience was not exactly pleasant, however I was pleasantly surprised. From the outset, Homero was courtesous, helpful and focused on meeting my needs as a car buyer. I came to purchase a new car after my beloved blue machine was totaled in an accident. I was nervous and admittedly apprehensive given my past experience. I was pleasantly surprised to find someone honorable and gracious. From the test drive to answer questions, I felt comfortable being honest about my situation and limitations. Homero was the opposite of every cheesy and oft time true sterotype of car salesmen. He was open, honest, efficient, and above all he listened to what I needed as a consumer. I must also applaud the finance team, especially Cameron. He was amazing. He made an already above average visit outstanding. From explaining coverage, to revealing his own experience with car buying to being completly upfront and laid back-- I cannot express how much today's visit was for me. I honestly feel like Courtesy lived up to its name.


My New Altima!

5
Colleen on 09/26/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sounthavy and Johnny went above and beyond to get me into the car I wanted. Sounthavy was awesome, no pressure. I am very satisfied with the customer service.


GREAT Service with Homero Corona

5
D.Wine on 09/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came into Courtesy Nissan on Monday 09/22/14 just looking.... I started talking with Homero Corona about different kinds of cars.He and I went on several test drives.He is patient, courteous and knowledeged of all types of cars. He went above and beyond the call of duty. I will diffently recommend him to other people. Thank you for having such great employees as Homero Corona . He makes a person feel at ease and he can be trusted.


Friendly Service

4.7
J. Kinlaw on 09/19/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Loved working with Homero and Rino. They were exceptional!


Nissan Altima Purchase

5
JWTexas on 09/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just purchased my 4th Nissan. I purchased a Nissan Altima from Homero Corona at Courtesy Nissan. Johnny Dang the sales manager made the buying process simple and easy.


bought new car

5
parick on 09/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a great Time Deepak, Salesman was Wonderful!!! I will definately recommend my friends and family to him.


Happy customer

4
Happy customer on 09/16/2014

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

We bought a car this weekend at Courtesy Nissan, we had been to several dealerships before deciding to purchase here. Our salesmen, Terry was the best. He treated us with respect from the moment we got to the dealership and never made us feel that we were being taken by the car buying process. He truly provided us with excellent service. I would highly recommend buying a car at this dealership and ask for Terry Song. Thanks to the staff at courtesy.


I purchased a Rogue

5
Falgun Patel on 09/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

New Rogue purchase went very well and prompt. I enjoyed the test drive and dealership service.


Karen A.

5
Karen A. on 09/13/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Buying Process was excellent, would highly recommend GP


mr Ascencio

4.7
Mr. Ascencio on 09/13/2014

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

Buying process was excellent, highly recommend GP to anyone looking for a car.


Review of Murano Buying Experience

5
Steve Kendrick on 09/13/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Me and my wife had a great experience with all of the personnel at Courtesy Nissan. Keith (our sales counselor) was exceptional and we really appreciated his expertise, professionalism and great personality. Danny (the Finance Manager) was also very helpful and we enjoyed working with him as well.


L Ballard

5
lballard on 09/12/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I received exceptional service from GP and Rino. They made the process easy and listened to my concerns. I will recommend them to my friends and family members!


Ms. Evans

5
Ms. Evans on 09/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my second purchase from Courtesy Nissan with G.P. and he gave me excellent service. I highly recommend him to anyone!!


Sounthavy helped me out!!!

5
Rachel Vocelka on 09/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sounthavy was great at helping me through my new car experience. He followed up and was able to answer all my questions! I will definitely be telling my friends about my experience :)


Pathfinder

5
Jim Kennedy on 09/08/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recenly purchsed a pathfinder from Jon Mullen at Courtesy and received excellent service and they were very professional. Would recommend them to ayone interested in a purcahsing an automobile. Jim Kennedy


Mr. 300

5
Hashim Lipscomb on 09/08/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My buying experience with Mr G.P. was exceptional. I higly recomend him to any of my family or friends looking to buy a vehicle.


Great Customer Service

5
Telila on 09/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sounthavy Phomsopha was very friendly and we had an excellent experience. He answered all our questions, he is a great people person. We were not pressured at all and will be recommending him to our friends and family.


great experience.

5
Roxanne Dauper on 09/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

dealership and staff specially Ray Sabz and Jose were truely exceptional.


Mr. Ken Miller

5
SounthanyPhomosopha on 09/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great salesman and we enjoyed the experience of no pressure. We would definite come back.


great experience.

5
Vijya Rana on 09/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This dealership and sales man Ray Sabz did excellent job.


Happy Customer

5
Edgar Yanez on 09/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My salesman Homero Corona was very polite and courteous, He helped me through the entire sale process and got me the financing that I wanted! This Nissan Altima is the 4th car I buy here! I would like to thank the staff and Homero for their attention and great service!


2014 Nissan Rogue

5
KManuel on 09/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am now a proud owner of the 2014 Nissan Rogue; thanks to Sounthavy Phomsopha at Courtesy Nissan! I owned Nissan products all of my adult life. This is my 6th Nissan car. My experience with Sounthavy and Courtesy was outstanding! Definitely ask for Sounthavy when you visit Courtesy for your next car purchase.


Great expierence at Courtesy Nissan

4.3
Roddy Wade on 09/04/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Knowledgeable and friendly, very patient, Homero Corona knew his product very well as was proud to represent a quality vehicle! Experience went smoothly and honored their price! Finance was very easy! Would buy a vehicle here agian in the future and would recommend to anyone!


Great Service!

5
BEN WADE on 09/03/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Homero Corona was very courteous,considerate, patient and got me exactly what I wanted!! I would recommend this dealership to anyone!!


I bought a Sentra!!! I love it, Deepak is THE BEST

5
Shaley on 09/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Deepak made the experience amazing. I wish there were more than 5 stars to give him!


Terrible experience!

1.2
Farzad177 on 08/27/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

I took a brand new Altima to get rid of the noise it was making. There was a factory defect.They damaged the electric system.Now the engine won't start!


Great experience

5
Sally on 08/16/2014

Customer Service: 5.0 Buying Process: 5.0

A sincere thanks to Carlos Monsalve of Courtesy Nissan for an excellent car buying experience. The process took no more than two hours to test drive, agree on a price, and paperwork for a 2014 Nissan Rogue. Carlos was friendly, courteous, and respectful the entire time. I heard about awful dealership experiences (usually consisting of the salesman pressuring into buying, long financing process, and the dreaded haggling on price) but I was not prepared for how easy and quick this purchase took! Thank you again, Carlos.


Great Car Buying Experience

5
Angie on 08/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I just finished our deal at Courtesy Nissan and had the best car buying experience! A very big THANK YOU to Carlos Monsalve!! Carlos went above and beyond to make us happy!! We will definitely be back for that reason alone. We live out of state and had to drive five hours just to get there and it was well worth it. The prices are great, they have an abundance of inventory to choose from and they do everything possible to work with you on financing to get your payment where you need it. Also THANK YOU to Cameron Martin for making the experience even better!! You helped make everything clearer on the financing and warranty! Thank you for being so patient and explaining everything to us!! THANKS again CARLOS!! We love our new Armada!!!!


You only had to listen & ask the right question

1
sharon.chudnow on 08/08/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

My husband and I decided to get a third key to our Nissan Leaf for our 17 year old daughter. We purchased the key and took it in to be programmed which costs around $150ish. I told them we wanted an additional key, not a replacement key. Instead of programming the new key to match the old key, they reprogrammed both keys, therefore, my husband's key that I didn't bring is now rendered useless. I started with 2 working keys and ended with 2 working keys instead of the 3 that I needed, and lost 3 hours of my life that I'll never get back. If they had asked me if I had all the keys with me, I would have said no and gone to my husbands office nearby and returned with the 3rd key. The scheduler could also have told me to bring all keys.. When I complained, they offered to redo it with a loan car that was never followed thru with or provided, yet I had to return there for the free redo. A few months later, I came back for the car's 3 year checkup and told the service technician that I was experiencing battery loss. They didn't seem to check the battery, nor provide me with the EV battery usage report required by Nissan. I made an appointment with another dealer to get the battery rechecked. They have an even worse rating than Courtesy.I love my Nissan Leaf and wish there was someone around here who knew how to service it properly. Hopefully there will be more affordable EV competition in the future...


Good experience

4
npdeleon14 on 05/29/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

The service was overall awesome. The one who attended me was nice and friendly. Also, they took care of my car faster than I thought. I would recommend for others to come here as well.


Beware of Courtesy Nissan

1
Ram on 05/28/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

6 months ago, I was looking for car. finally I purchased car from Courtesy Nissan dealer at Richardson, TX. At that time sales man promised that they will provide 3 year free maintenance( oil change and tire rotation) and unlimited car wash. Last week I went to dealer for my fist maintenance and surprised of Courtesy Nissan director of sales(Brandon Minatra) was asking written document that Sales man's promised. Unfortunately, sales man who sold me the car no longer works at this dealer. when I asked sales director to talk to his manager, he is the highest position in dealership and he does not report to anybody. I asked him for his visiting card and he said that he does not have one. He took blank card and wrote his name and gave it me. as per his words he mentioned that in state of Texas everything has to be done in writing. Now how I am suppose to believe such a person who claims to be sales director of car dealership. see below sales man has visiting card but not sales director. My whole point of frustration is that I was not deliver what I was promised. if I am willing spend 21k on car I surely can afford paying for my service. its sales trick to sell a car with false promises. just a friendly reminder and warning for anyone who is thinking to buy a car from Courtesy Nissan and please share this post on facebook page.


Beware:Read this review before you buy a car from courtesy N

1
MyNissanAltima on 05/28/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

6 months ago, I was looking for car. finally I purchased car from Courtesy Nissan dealer at Richardson, TX. At that time sales man promised that they will provide 3 year free maintenance( oil change and tire rotation) and unlimited car wash. Last week I went to dealer for my fist maintenance and surprised of Courtesy Nissan director of sales(Brandon Minatra) was asking written document that Sales man's promised.Unfortunately, sales man who sold me the car no longer works at this dealer. when I asked sales director to talk to his manager, he is the highest position in dealership and he does not report to anybody. I asked him for his visiting card and he said that he does not have one. He took blank card and wrote his name and gave it me. as per his words he mentioned that in state of Texas everything has to be done in writing.Now how I am suppose to believe such a person who claims to be sales director of car dealership. see below sales man has visiting card but not sales director. My whole point of frustration is that I was not deliver what I was promised. if I am willing spend 21k on car I surely can afford paying for my service. its sales trick to sell a car with false promises. just a friendly reminder and warning for anyone who is thinking to buy a car from Courtesy Nissan


Best car buying experience hands down!

5
Darrin and Amy L. on 03/13/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From the moment we walked in with the smiling receptionist to the paper signing it was an awesome experience. Al Baker was our sales guy and he was extremely friendly and not pushy at all. He always had a smile on his face and seemed happy. He had a very pleasant attitide and was accommodating. Then we met Jeff in finance and he was friendly as well. He had our papers ready and we were out the door in no time. This was truly the BEST car buying experience we have ever had. We will continue to tell people what a wonderful experience we had and send them your way. Thank you to the whole staff at Courtesy Nissan.


Full of xxxxxxxx. Save yourself some time and avoid these...

1
PratikNaik on 03/11/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Full of xxxxxxxx. Save yourself some time and avoid these bunch of xxxxx like the plague. They employ all the negative tactics you read about on the internet. Bait and switch, treating you like xxxx if you don't want to finance and the list goes on.


Each week or so, Courtesy Nissan sends me an email...

4.8
JoelDobson on 02/17/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Each week or so, Courtesy Nissan sends me an email showing their current internet deals. This past week, I saw a pickup truck that seemed to be a good deal. As someone who works in a technology field, I prefer to work over the internet first, when making large purchases. I sent an email to the internet email address at Courtesy Nissan on Thursday afternoon, 2/13/2014. David Mullen, the internet sales manager at Courtesy Nissan, responded promptly by email and also phoned me. I had him phone my wife, because I was at work, which he did promptly. We visited the dealership on Saturday afternoon. Jim Dillman and David Mullen helped us with a test drive and in our negotiation to purchase the truck. We did purchase the truck. We feel that we received a good deal and we are happy with the truck. Jim and David treated us kindly and with respect, and without the feeling of sales pressure like some dealers may practice. I would recommend that you specifically ask to work with either Jim or David if you plan to buy a vehicle. We had a good experience in purchasing our truck from Courtesy Nissan and will plan to go back to them in the future when we are in the market for another vehicle. They sell a lot of vehicles each day, and especially on Saturdays. It is easy to see why. Their internet presence and quick email response is important to me. Thanks.


Poor customer service!! They lie

1
Natalia on 01/23/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

I bought a 2013 nissan pathfinder. I have transmission issues. They don't even bother to fix the problem cause they don't have enough men power. I'm driving a car that's defected. They don't care!!! They say #1 is customer satisfaction. I'm not satisfied. They want me to come in so they can sell me another vehicle for full price. I don't think so. They are going to loose a lot of customers because of me!!


Disappointing experience INTENDING TO PURCHASE

1.5
Jose Ir on 01/18/2014

Customer Service: 2.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 2.0

This is by far the most disappointing experience my Fiancee and myself had on Friday January 17th in the evening. We are looking to purchase a 2013 Nissan Rogue SL. We found that Courtesy Nissan had it in stocked we the specifics that we are looking for. The salesman was prompt in greeting us and showing us the vehicle and providing us with a car fax. When he provided their price quote I asked if they can do any better so he brought his manager. I advised the manager that evening that I have purchase 2 previous vehicles through Nissan Dealerships and was pleased with the Nissan brand so I am coming here to bring my business to them. The manager's response was "This is my firm price and if you can get a better deal at another Nissan Dealership then you can take your business to them" I was in shocked of his response. As if we the customer do not have any value here. Very disappointing. The manager immediately stood up and walked away. This is highly unprofessional and disappointing to see this and they knew that I drove from Irving to their dealership.


Great costumer service

4.3
dflores on 12/08/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

Just want to thank Carlos Monsalve for the great costumer service and all the help I got in buying my Infiniti g37. The process was a little long due to my credit circumstances but in the end they were able to explain all my options clearly and left the dealership happy. I will recommended Courtesy Nissan to anybody that wants to buy a car.


Mr. not impressed but not disgruntled

2.5
Mr. D on 11/02/2013

Customer Service: 2.0 Buying Process: 3.0

Purchased a car part from Courtesy Nissan recently. One item was not in stock but it took Courtesy Nissan about 1 month to inform me so my order stayed dormant. Then I was advised the one part that was in stock would cost more then advertised as they had to go to another supplier. Then I was overcharged shipping and it took me over 1 month and numerous calls etc. etc. to receive a credit for the amount I was overcharged and out of pocket. The sales support was professional and friendly during the process but the overall experience has not left a good taste in my mouth and I feel that Courtesy Nissan should be more prompt and efficient at resolving any customer service issues as a result of their own error. May or may not do business with them again.


On October 21, 2013, I brought my 2007 Infiniti M35 in...

1.2
wldhre on 11/02/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

On October 21, 2013, I brought my 2007 Infiniti M35 in for an oil change. Although I live in uptown Dallas, I drove my car several miles to Courtesy Nissan because I believe in having my vehicle serviced by an Nissan dealership rather than an independent auto shop. When I began driving, years ago, I chose Nissan/Infiniti as my preferred car manufacturer and I have remained loyal to that particular brand to this day, disregarding the inconvenience and expense of travelling twenty or thirty miles to a familiar Nissan dealership. Following the oil change on the 21st, I noticed a lag in acceleration on my way home. Not one to worry needlessly, I parked the vehicle in my garage until I left for work the next morning. When I returned home from work, I noticed a large amount of fluid on the garage floor. Inspecting the undercarriage, I discovered the vehicle was hemorrhaging oil. I knew it was too late to call the service department immediately, so I spent a rather sleepless night waiting for the dealership to open. When I called at 8:00 am on 10/23/2013, I explained to the service department that every drop of the oil in my engine had been completely drained. I am more than familiar with the mechanics of a cars engine, and I had already discovered the oil leak was due to an improperly secured oil drain plug. (I have pictures of the condition in which my car was returned to me.) The service representative I spoke with, Carey Lindsey, suggested I drive the vehicle to the dealership. I refused, pointing out that the damage done by his service department was potentially irreparable and I needed the car towed. A tow was issued rather quickly and I would say the driver left my residence around 9:30 that same morning. Around 11, Carey left a voicemail for me stating that he pulled it in and discovered there was oil on the dipstick. Oil was pretty much on everything, it leaked everywhere. But he failed to clarify if the dipstick was hitting oil inside the engine. It was not. I checked that first, anyone would. Then, stuttering through the rest of his message, he said it could possibly be a gasket or the oil filter, when he and I both know it was nothing more than negligent replacement of the drain plug. Although he promised to give me an update, I took no comfort in his assessment or his unfounded and untested prediction that no damage had been done to the engine. Several hours later, with no update from Carey or Nissan at all, my anxiety began to rise and I finally called the service department. Carey nonchalantly stated that my car was ready, as though I should have known the entire time that it could be picked up whenever I felt inclined. He made no attempt to explain or apologize for having failed to follow through with his promise to update me as soon as he had reached an absolution for the issue, and, underscoring his lack of professionalism, he never once expressed concern for how I might get to the dealership. Shockingly, after I got to the dealership, no one offered a breakdown of the services that were done to ensure the vehicles engine was performing at an optimal level. To his credit, Carey apologized for the inconvenience, stating that nothing was wrong with the vehicle, but he failed to document exactly how he concluded the vehicle was in excellent working condition. Knowing that I keep my car immaculate inside and out, Carey made sure to point out that the undercarriage and engine were thoroughly cleaned. The cleaning was also listed on the invoice given to me at the time of pickup. When I returned home, I noticed oil still dripping from the engine. I took it to another shop and after putting it on the lift, I was disgusted to see that the undercarriage was saturated with oil. I was very disappointed to see that the engine splash cover was cut to expose the oil pan. Instead of taking the time and care to remove the cover properly, the service department took it upon themselves to damage my car in order to fix the sloppy and unacceptable error they made in the first place. The only response I have received a text message from Carey when I requested to speak with a manager only stating the following: Mr. Patel I was called into the office today about the oil issue. I apologize that we did not clean under carriage very well. If you could bring it back I will get it cleaned up for you. And by the way I offered to give you supplies up clean your garage are reimburse you but you stated in your letter that we never offered pay you sorry for the franker. I accidently sent it with out correcting my grammer, First, of all I have never sent you or dealership a letter. Second, I could careless about the oil in my garage. Third, I would not bring my car to your dealership due to your lack of concern of personal property and not taking responsibility of your action. Let me come to your dealership empty your personal cars oil drive it 30 miles and give it back to you and lets see how you feel. Mind you I paid for this service is not settling with me at all. After calling back to have the situation rectified, I was told a supervisor by the name of Daniel McClure would call me back that same day. Four days later, I have heard nothing from McClure or anyone with Courtesy Nissan. This facility does not deserve to bear the Nissan brand. After the fact, I have looked up reviews on Goggle, Yahoo, Dealer Rater and other review site seems to be an ongoing issue at this location and with this letter I hope others will understand my frustration and avoid using them for anything. I have everything documented as will as pictures showing the oil all over the engine knowing just a matter of time before I am left with a damaged engine. I realize why no one has put a rating here they just do not have anything to this pathetic auto service center


Doesn't deserve the Nissan Brand

1
Tim Patel on 11/01/2013

Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

On October 21, 2013, I brought my 2007 Infiniti M35 in for an oil change. Although I live in uptown Dallas, I drove my car several miles to Courtesy Nissan because I believe in having my vehicle serviced by an Nissan dealership rather than an independent auto shop. When I began driving, years ago, I chose Nissan/Infiniti as my preferred car manufacturer and I have remained loyal to that particular brand to this day, disregarding the inconvenience and expense of travelling twenty or thirty miles to a familiar Nissan dealership. Following the oil change on the 21st, I noticed a lag in acceleration on my way home. Not one to worry needlessly, I parked the vehicle in my garage until I left for work the next morning. When I returned home from work, I noticed a large amount of fluid on the garage floor. Inspecting the undercarriage, I discovered the vehicle was hemorrhaging oil. I knew it was too late to call the service department immediately, so I spent a rather sleepless night waiting for the dealership to open. When I called at 8:00 am on 10/23/2013, I explained to the service department that every drop of the oil in my engine had been completely drained. I am more than familiar with the mechanics of a cars engine, and I had already discovered the oil leak was due to an improperly secured oil drain plug. (I have pictures of the condition in which my car was returned to me.) The service representative I spoke with, Carey Lindsey, suggested I drive the vehicle to the dealership. I refused, pointing out that the damage done by his service department was potentially irreparable and I needed the car towed. A tow was issued rather quickly and I would say the driver left my residence around 9:30 that same morning. Around 11, Carey left a voicemail for me stating that he pulled it in and discovered there was oil on the dipstick. Oil was pretty much on everything, it leaked everywhere. But he failed to clarify if the dipstick was hitting oil inside the engine. It was not. I checked that first, anyone would. Then, stuttering through the rest of his message, he said it could possibly be a gasket or the oil filter, when he and I both know it was nothing more than negligent replacement of the drain plug. Although he promised to give me an update, I took no comfort in his assessment or his unfounded and untested prediction that no damage had been done to the engine. Several hours later, with no update from Carey or Nissan at all, my anxiety began to rise and I finally called the service department. Carey nonchalantly stated that my car was ready, as though I should have known the entire time that it could be picked up whenever I felt inclined. He made no attempt to explain or apologize for having failed to follow through with his promise to update me as soon as he had reached an absolution for the issue, and, underscoring his lack of professionalism, he never once expressed concern for how I might get to the dealership. Shockingly, after I got to the dealership, no one offered a breakdown of the services that were done to ensure the vehicles engine was performing at an optimal level. To his credit, Carey apologized for the inconvenience, stating that nothing was wrong with the vehicle, but he failed to document exactly how he concluded the vehicle was in excellent working condition. Knowing that I keep my car immaculate inside and out, Carey made sure to point out that the undercarriage and engine were thoroughly cleaned. The cleaning was also listed on the invoice given to me at the time of pickup. When I returned home, I noticed oil still dripping from the engine. I took it to another shop and after putting it on the lift, I was disgusted to see that the undercarriage was saturated with oil. I was very disappointed to see that the engine splash cover was cut to expose the oil pan. Instead of taking the time and care to remove the cover properly, the service department took it upon themselves to d


Worst customer service, in the service area

3
LS on 10/29/2013

Customer Service: 1.0 Buying Process: 5.0

Sales man was great when I bought my car. However, beware of the service shop? Worst customer service ever just when I thought the Ford dealership next door was bad , this place has them beat. Three different times in a row. Wow! Unbelievable, I also waited for a Manager to come talk to me named Adam, he never came apparently he was on an important phone call, this is what a customer complaint meant to him.... I only went because, I had a free oil change. Never again..This people do not even acknowledge you as they walk right by you. They have a service bell that rings as you enter the shop, nobody even looks up.


Courtesy Nissan - through Costco program

4.7
Seth on 10/29/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I bought my car using the Costco car buying program, they sent me to Courtesy Nissan, where I worked with Jerry Crumby. It was an overall very positive experience, I'd recommend both the Costco car buying program and Courtesy Nissan for purchasing a new car. I bought the car on a Saturday, which I'd recommend other people trying a different day of the week, because of the high volume of people, things seemed to move a little bit slower than I would have preferred, but overall I'm really happy with Courtesy. I brought the car home Saturday night and parked it in the garage, on Sunday morning before church I noticed a big scratch on the rear bumper, that we did not notice Saturday night, I wasn't sure if the dealership would do anything for me, but they fixed the bumper and it looks just fine now.


Awesome service

4.5
Carol R on 10/28/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I bought my 2014 Nissan from Courtesy Nissan and the sales person and business office employees made the process nice and simple.


Great Service, Friendly Staff, Helpful Sales Rep

5
Sohail Raza on 10/28/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We Bought 2 SUVs Pathfinder 2014 and their service is marvelous, friendly and helpful staff. Our Sales person Mr. Ash did a real good job and made us buy 2 cars as we went to buy only 1 SUV.


Courtesy Nissan

5
JohnDoe on 10/22/2013

Customer Service: 5.0

Update: Bryan called me and offered an upgrade for my car based on my review below. I appreciate his effort in making me happier. Thanks Courtesy Nissan!. --------------------------------------------------------------------------------------------------------------------------------- I went to the store with a Nissan Altima S spec that has illuminating kick light and remote starter options. A salesman helped me that day, he showed up with a car that somewhat has high mileage for a new car. I asked for a lower mileage one so he went to Charles and asked for similar model and options like the one I wanted. Went to the lot, picked up one and since I trusted this salesman I didn't check if it has all the options I wanted. Turned out it wasn't the same. Called the salesman the next day, he's been very helpful in trying to exchange the car but turned out the management (Bryan) was very rude to point out either I have to keep the car or pay another $500 ... what ???. It doesn't make sense to me, if I'd known it didn't have the options I wanted why should I buy the car in the first place ?. The salesman really tried to help me out but the management didn't want to take responsibility of their mistake. Bad Courtesy Nissan!. Shame on you.


Everything is OK. Bryan is the nicest guy in the world...

5
jdoe1245 on 10/19/2013

Customer Service: 5.0 Overall Experience: 5.0

Everything is OK. Bryan is the nicest guy in the world and so Carlos!. They are very kind helping me out and provide me donuts.


Good Car but i will not buy from them again.

1.7
DFW Buyer on 09/20/2013

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 3.0

Bought a new Altima and love the car but the dealership seems to like to play lots of games. They do not seem to care about the customers time. I will not buy from this dealership again!!!!!!


Car Search

0
MikeM11 on 09/20/2013

I have not been able to physically visit this dealership as yet; but I definitely will make the trip to do so prior to making a car purchase. Their follow up has been very consistent without being intrusive and the rep making the contact is very helpful and quick with answers to my questions.


Great Service

5
Tiffany Evans on 09/14/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

G.P. delivered excellent customer service he was friendly and helpful. Any questions that I needed answered he had an answer. I highly recommend this dealership and "G.P"


IMPECABLE

5
Renita c on 09/04/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just wanted to to tell the world Its finally time a dealership of this caliber exists, incredible service and prices for obviously the most reliable make out there.


Ms. Jacqueline Alexander

5
Jacqueline Alexander on 09/01/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My experience with buying a Rogue from G.P at Courtesy Nissan couldn't have been any better. He was extremely knowledgeable, friendly and professional. He worked very patiently to be sure I was satisfied with my purchase.I would highly recommend him to anyone looking to purchase a car from Courtesy Nissan.


Mr. Joseph

5
Joseph on 08/31/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

GP was excellent and did anamazing job in helping me purchase my new 2014 Nissan Versa. I reccomend anybody to come to him.


Courtesy Nissan

5
Danielle and Taylor Berry on 08/23/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We dealt with Al Baker and he was awesome. Very explanatory and helpful in the buying process. We felt well informed about what we were getting into. Out finance supervisor also helped out and got us the lowest interest rate for our budget. Overall we had a great experience with Courtesy Nissan. We would definitely recommend it to potential buyers.


Two years ago I paid extra for life time brake pads at...

1.4
Perley on 08/11/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

Two years ago I paid extra for life time brake pads at Courtesy Nissan service department. My brake pads were low so I took the Pathfinder back to Courtesy for new pads. After first being told it would be handled under warranty, I was then told it would cost a fortune and that I needed pads, rotors, etc. I was also told I didn't have life time pads, I had after market pads. I produced the ticket from two years before showing I had paid extra for life time pads and if I didn't actually have life time pads it was Courtesy's fault. After complaining to the General Manager he told the acting service manager to replace the pads. Of course they charged Labor. Life time pads guarantee doesn't cover Labor. I asked for the rotors to be turned (cut down smooth) and the Acting Service Manager refused explaining that they don't like to turn the rotors because of the mileage on my car. So I got new pads on rotors that were not turned. I had to take the car to another repair shop the next day to get the rotors turned. I had a horrible experience with these guys. They called me the next day wanting to sell me a new car. Can you believe that? I bought a new Altima for my daughter two days later at Don Davis Nissan in Arlington. Don Davis is very good. I won't be going back to Courtesy Nissan.


This review is regarding the service department. There...

1
mason999 on 07/27/2013

Overall Experience: 1.0

This review is regarding the service department. There are two very major issue that made me determined never to go back. Issue number one: I had my Ipod stolen from my center console while my vehicle was there for service. The dealership did a very poor investigation. No one is caught. It is as if like they don't care. They offer to pay me for it but do not pay the full amount promised. I call their service manager again and leave a message. No response.Issue number two: Tremendous amount of wait time everytime I have been there to the point of frustration, and I am a very patient individual by default.Just remember if you happen to go there, there is a thief there at large. Make sure you have no valuable in the vehicle.


Beware. I recently went to get the cruise control on my...

1
sid_cintron on 07/01/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Beware. I recently went to get the cruise control on my 2007 Nissan Frontier, which I new purchased at this dealership, fixed. They seemed to be counter to everything you go to the dealership for. They did not diagnose the problem correctly the first, second or third time they checked the system. I took the vehicle in three times and each time I was told they ordered the wrong part. At one point they told me the original $400.00 repair cost was now $800.00 because they replaced one part but that this repair actually entailed two parts to fix. Yeah, right. The price was changed 3 times from the original quote. The third time I had to leave the vehicle over night while they order the correct part. They did provide a loaner car for the overnight repair. I only got the repair done after contacting Nissan and placing a complaint about the practices at this dealership. The only person at the service department that knew anything about the repair process was Bob Shilli. This dealership has certainly changed for the worst in the last seven years.


Lying Car Salesman

1
JuanAngryCustomer on 03/24/2013

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

There was a Middle Eastern guy there that tried to sell us a junk car. Claimed the used car was spotless, and was unwilling to pull up a carfax. Got tired of his BS and pulled it up myself. The car was in a car accident twice and even stolen once! Walked out dealership, not cause of the history of the car, but the sales person.


Great car, great price, sorry service

2
RayNell Sosby on 02/28/2013

Customer Service: 1.0 Buying Process: 3.0

Recently purchased a new 2012 Nissan Pathfinder. I had done my homework, knew what I wanted, called ahead to the dealership, had financing in place. We arrived at the dealership and the car we wanted to look was not only out of gas but also had a dead battery. After riding along with the salesman while he obtained gas and a battery jump box, returned to the vehicle, put gas in the car and jump started it, we were finally able to test drive. We decided that we wanted the vehicle, went inside to work out the details. The salesman handed us a credit application, and we reiterated that we did not need financing, that our financing was already in place. The sales manager sat down with us, asked us about our financing and again we reiterated that we did not want nor need financing. Was given a piece of paper to fill out, asking for credit information. When we questioned what it was, we were told that it was "Federal Law" that we had to fill out this form, but again was asured that our credit would not be pulled. Finally made it over to financing, where we were asked about financing. Once again we stated that we did not need nor want financing through Courtesy. We simply needed Courtesy to fax the paperwork to our CU and a draft would be authorized. Later that same day I had an alert that Courtesy had pulled my credit. WHAT???? I have spoken to the salesman and the sales manager who both assured me that they did not pull my credit. I do not trust anything these people tell you. Also, not that it matters, but their customer service manager called and stated that she would be sending us a gift card for gas secondary to the scenario above, with the car being out of gas and a dead battery....a month later and we are still waiting.


Very Good Experience at Courtesy Nissan

4.3
DarkSlatePath on 01/09/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

I had a very good experience at Courtesy Nissan buying a car from David Mullen. He is a very nice and straight-forward guy. We negotiated a fair deal on my new 2013 Pathfinder which is a great car and they made sure I received all of the rebates available which required some extra legwork by them contacting Nissan. Make sure your one-to-one rewards card is up to date. The finance guy was not pushy at all either.I would recommend buy a car from Courtesy Nissan.


I took advantage of the oil change and tire rotation...

5
ddavisez on 11/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I took advantage of the oil change and tire rotation coupon they sent to my email. They even washed and vacumed my car at no charge. Nice people, quality work and great price.


Good Buying Experience

4
Carsurfer on 09/24/2012

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Salespeople were knowledgeable and easy to deal with. Compared to my other past experiences, it was a lot less hassle.


I went this dealership last weekend.I felt that I was in...

1.2
vsr.jaibolot on 09/11/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

I went this dealership last weekend.I felt that I was in dangerous place when I was there at this dealership. Sales man took my ID and didn't give me that after getting the copy, he was pressing me to drive away with the car. He showed me a car with features and talking about the same car and get all signs for different VIN number. Before final sign off, I asked to pull the vehicle, salesman pulled the same white color but no options are available on that car. They tried to cheat me. I thought of calling 911 if they further troubled me.


I went to Courtesy Nissan on Saturday, August 4th. Like...

1.6
jackw3306 on 08/08/2012

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

I went to Courtesy Nissan on Saturday, August 4th. Like most others, I would not go back to Courtesy Nissan under any circumstances. I had an Employee purchase plan which guaranteed that I could buy a car at 3% ubder invoice, so the only points of negotiation was what they would allow for my 1996 Mercedes SL320 trade-in and the price of the dealer add-ons. (Even though it had 150,000 miles on it, it was kept in immaculate shape.) Even though those points were the only things to settle, it still took over 4 hours to complete the sale. I first went to CarMax and got their bid to buy my car ($4000). I knew the Car Max low-xxxxx their buy offer but this was a starting point. The salesman I dealt with (Alex) was a young kid who had no clue how to sell a car if anything varied from the Nissan "system". I have no complaint about Alex. The problem was with Bryan, the interminable waits between Salesman, manager, appraiser, finance and delivery.Alex and I went through the standard steps before I selected the car I wanted; a 2012 Sentrea base.Now comes the insulting part. After driving several cars, Alex and I returned to see what the trade-in offer was. 45 minutes of test driving and they had not even looked at my car. Bryan said they'd get it done right away. Right away took about 30 minutes. Finally, Bryan returned and had the gall to say "Your car is very old and has a lot of miles on it. We can offer you $1250 trade-in allowance. Obviously, he thought I had 'just fallen off of the turnip truck:". after I blew up and showed him the CarMax bid, he agreed to allow $4000.This saga goes on and on. At each step in the process there was a 30 to 45 minute wait. Granted, it was a Saturday and they were very busy, but I don't care about their other customers, I only care about getting finished and not wasting my time.


waste of my time

1
aintgotnone on 08/02/2012

Customer Service: 1.0

stopped in to see an internet preowned car. their preowned guy didn't know if it was still there (should have been real easy to locate since it was a Toyota vs Nissan). He seemed to not even know what vehicle I was talking about. He wanted to get personal info from me so he could "get back with me" when he found out more. He was not happy when I refused to share my info and when I reiterated that all he had to do was go on their website and look at it and that it should be pretty easy to find. He abruptly got up, said to wait there and that was the last I saw of him after cooling my heels for several minutes. I left and will never return.


Please beware of these guys. I have never seen such a...

1
vasireddy1304 on 06/23/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Please beware of these guys. I have never seen such a cheaters in my life. Courtesy Nissan will bankrupt If the sales team continue their cheating attitude. They showed me one care and got all signatures then brought different car without any features. They really force to buy a car within 2 hours. They are cheaters,liars..beware of these guys.I couldn't recover from the cheating they did. Please be care full.They didn't gimme my license until I sign on papers. It's very bad experience with them


Courtesy Nissan sold me a LEMON!!

1
Millie67 on 06/15/2012

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

BEWARE!! COURTESY NISSAN SOLD ME A 2007 LEMON!!! 12/15/11 I purchased what I thought was a reliable vehicle for my daughter to travel back and forth to college only to find out 1 month after the purchase that it needed a NEW TRANSMISSION. 1 month later we learned that the whole ELECTRICAL WIRING SYSTEM NEEDED TO BE REPLACED. THIS WAS THE WORST CHRISTMAS GIFT ANYONE COULD HAVE EVER RECEIVED. Within 4 months I had to purchase my daughter ANOTHER vehicle and of course COURTESY NISSAN takes NO responsibility. BEWARE!!


try to play with price and trick me

1
Nickname on 05/30/2012

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

they tried to play with price, even I saw Nissan's Ad on their homepage. I don't recommend these guys....always don't have a car which I want to buy on Ad. poor service, and wasting time.


Keep it up!

5
AnnaBanana on 05/11/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everything was great! Thanks for such great service crew! Your staff is the best!


I had an issue with the honesty of an employee and the...

1
WIlliam M on 04/17/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I had an issue with the honesty of an employee and the general manager had an abrasive approach and admitted they had issues but offered no apology for their dishonest approach and said " it was the car business & I should get over it" I did, I bought elsewhere!Horrible!


Best Ever!!

5
JamieKaci on 03/08/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I couldn't have asked for a better experience! Thanks to everyone at Courtesy Nissan especially David and Justin!!! I look forward to doing business with this dealership for years to come and I will gladly refer anyone interested in Nissan!!


See Marcus Wilson at Courtesy

5
stmom on 03/07/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I came in to purchase an Altima for my daughter. Marcus was AWESOME!!!! Me being a single mom he took the time to make sure I understood every step of the process and my daughter was completely happy with the car. Everyone at Courtesy was awesome. I will be getting my next car from Marcus and Courtesy. You should to!!


Great overall experience!

5
Martinpw on 02/03/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The lounge was roomy and comfortable. The service advisor kept me up to date on what they were doing. The overall experience was great!


Experience at Courtesy Nissan

5
car nut on 12/25/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience at Courtesy Nissan in Richardson , TX . was great ! Especially because of one salesman / Internet Supervisor named David Mullen . Ive bought alot of vechicles in 15 years and David was by far the best Ive ever delt with . A top notch person . The last 5 cars Ive bought online at cars.com . And I saved alot of money .


Best Car Buying Experience in 30 years

5
Value Centered Buyer on 12/20/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everything about my buying experience was positive. The sales rep and sales team were professional. Naturally they emphasized the value of their product and worked hard to match our needs with model and features and pricing. But they were not too pushy to close the deal. The financing and car delivery processes were also efficient and effective. I had to drive 45 minutes to Courtesy Nissan (there were many other dealerships that were much closer) and I am glad that I made the trip.


I got to the dealership at 7pm on a Friday evening. I was...

1
sturnbull64 on 09/08/2011

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I got to the dealership at 7pm on a Friday evening. I was approached as expected by a sales associate, he asked me if he could help me. At this point, he didn't even introduce himself or shakehands. I told him I was looking for a new 2011 Rouge, and he proceeded to barriage me with questions, like how much do you want to pay a month, what features do you want, etc. I declined to answer, just stating I want to see what you have first. He then said let's go outside and take a look. Only after we were walking to the door, did he decided I was worth meeting and then he introduced himself. His name was Jay (I couldn't pronounce his last name, he was an Indian fellow). We looked at some Rouge's and I told him what I wanted, so, he said he would get a key to one that fit my description, however, we had to go to another parking lot a few miles down the street to look at it. So, I obliged and off we went to see the car. Well, 45 minutes later and 3 parking lots later, he still couldn't find the car. I told him to take me back to the dealership. When we got back, he said he didn't know what had happened the car was suppose to be there. Well, low and behold, when he talked to his manager, it was pointed out that the car was right outside all along, we even walked right by it. I was still patient, thinking it was not his fault. So, we looked at the car, and took it for a quick spin, I liked it and he said let write up some numbers. I told him I want know what the finance rates were and he said he didn't know. I also told him the price was too high, at which point he called his sales manager. The manager came over and slapped down a piece of paper and said this is the best deal I can do, which was pretty good deal, but the way he came across was very rude. So, I asked him I need to know the finace rates based on my excellent credit, again I was told I needed to talk with the finance guy. So, I filled out some more paperwork and I waited for 30 mins for this guy. Finally, when I got in there, he punched up some numbers and gave a really high rate quote. I told him, no way. He said he would have to talk to the sales manager. They both came back in the office and gave me another rate quote, but I told him it was still not good enough and why did he have to talk to the sales manager about the rates when he said in the first place he didn't know. It was past 10pm now and I had lost my patience. The sales guy walked out, leaving the finance guy and myself looking at eachother. He proceeded to just leave me in the office as he took off as well. The sales guy was no where to be found, so I just walked out. They didn't even return my car keys, so I had to track down the sales guy outside and retrieve my keys, he then asked me what happened, I told him straight up that this dealership is crap, and the sales manager is a jerk. I've wasted my entire evening and got nothing accomplished. To wrap up this story, I drove 20 miles further to Orr Nissan in Cornith and got a great deal and was treated like customer should be treated. I bought a Rouge fully loaded for what I was going to pay at Richardson Nissan, go figure. Moral of the story, don't mess around with jerks like the ones at Richardson Nissan. As soon as you get a bad vibe, head out the door, because it only will get worse. There are good dealerships out there, just be patient and find the right one.


Great job!

5
melwhets on 08/04/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everything was done on time. All of your service advises are always professional...friendly and took care of any issue that I...we brought too their attention. Great job....


John resolved my maintenance plan issue. Originally the...

5
aqualight on 07/20/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John resolved my maintenance plan issue. Originally the dealer had canceled it in error. I went up to the dealer and spoke with John and he was able to correct the issue


Everyone from the sales staff including the service dept...

4.6
NissanVersa on 06/02/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Everyone from the sales staff including the service dept were very helpful and friendly. Overall my experiance was pretty good. My only problem was with my keyless entry system it didn"t work. I brought this problem to the attention of the salesman Mr.George Hammond and the sales manager Mr.Luis Aguilar on the date of delivery. However they assured me that I was wrong and that in fact it was working properly. I had to return to the dealership less than a week later to have the overhead antenna array for the keyless entry system installed in my vehicle. It apparently had not been installed during the manufactuaring process on the assembly line by Nissian Motor Company, as such was explained to me by the very kind, courtious and helpful Service Dept Advisor Mr. Hunter Joachim. This made me anxious and concerned, I wondered what else might have been left off or not installed properly on my New car at the factory. Needless to say this upset me alot I live 35 miles from the dealership one way and had already brought this to the attention of both the Salesman and Sales manager on the date of delivery. It could have been taken care of then saving me two extra trips. Mr. Hunter Joachim the service advisor did however provide me with a brand new Nissan Altima as a free loaner pending repair of my car. Two weeks later I was informed that my car was fixed and ready for me to pick up. Mr. Huntert Joachim was very professional thruout the whole process along with his kind, courtious and very helpful attitude. Thanks Hunter!!!


I know that hate is a strong word but that is where we...

1
dbgrapevine on 02/19/2011

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I know that hate is a strong word but that is where we are at this time and we WILL tell everyone we know not to use them EVER!!!!!We leased a Cube from them on December 30, 2010. The car was and still is missing the plastic cover for the tow hook on the front bumper. This is a small inexpensive part and should not be this hard to get but Courtesy Nissan cannot seem to get me one OR even return my calls! This is the WORST NISSAN DEALER we have ever had the unfortunate opportunity to buy from!!!So I guess we will have to go to another Nissan Dealer and spend MORE money on a part that was suppose to come with the car in the first place.WE HATE COURTESY NISSAN!!!!!!!!DO NOT GO TO THIS DEALER!!!!!


Loved working with David... Credit guy was a little too...

4.2
Boydstun on 01/09/2011

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Loved working with David... Credit guy was a little too pushy. I understand they need to make some money, but they tried to up sale me too much while working with the Credit guy. When I told him I had outside finance through my credit union- he then berated them in his own non direct way.... Sales person was very nice and personable had a week of email and phone calls before I went in for test drive and purchase of vehicle.


I wanted to first off talk about what bought me to the...

1.4
ddderrius on 12/28/2010

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

I wanted to first off talk about what bought me to the dealership. They had advertised Nissan Altima's at 15,795 on cars.com I sent a email to them and someone called me Vicki Beard. I asked if they still had the Altima's advertised, she said yes we have over 40 at that price. I was shocked but said ok I will come out sometimes this week. I visited them on a Saturday and 1st thing was they didn't have the Altimas out there at the price listed she said they were all sold. I said that's what I asked you, she said that they had others so I was discouraged from that point on. I could have stayed 30 miles closers to my house at Clay Cooley's for those prices. But I tried looking around. I looked at the Altima new, used and Xterra. When looking on the used car lot side my son and I saw a white Nissan Maxima which we thought was nice. I asked about it and we then test drove it. Now I did like it, but I told her that I hadn't done my research on Maxima's since I had only been looking at the Altima's and Rogue and Xterra's. So we haggle back in forth on my trade which was a 2006 Dodge Ram 1500 SLT Big Horn edition. We came to some type of an agreement and I told her to draw me up an Buyers Order for my Credit Union, she said no we can let you go home in the car with the Credit Union financing and I said you sure because I really just want a buyers order because I haven't done much research on this car to see if I am getting the best possible price. She insisted in I was ready to go and so were my boys. I had been there from 12 noon to 6 pm that night. So I drove home in the car left my truck without removing any of my personal items from it yet, therefore the sale wasn't final so I thought. I went home immediately and went to cars.com again and type in the price I wanted to go under and I found a vehicle about 2 blocks down from them with 10,000 miles less and 2000 dollars less then there's was. I emailed her on Monday and told her that I thanked her for her Patience Vicki Beard but decided to go with a car with less miles and better prices and it immediately turned sour. She went ahead and tried belittling me which didn't work and then said when would I have there car back. I replied when I get off of work like originally plan had I been buying the car. I work in Fort Worth so I left there around 4:15 and got to the dealership around 5:45. I saw Vicki with a customer so I got her attention with a wave and she waved back and I stood up to just wait on her. After a while she came over and asked for there keys and I gave it to her and she went back to sit down with her customer. Then I told her I have my things in the car that I have to take from your car to put in mines. She said it's unlocked. So because it was Christmas and at my job it was gift exchange day I had lots of presents to walk with and bring inside the dealership with. I stood at the front desk from a while then I asked her where is my car again because I had asked her early to no avail. She then walked away without acknowleding that she heard me and came back with the key and my metal license plates in her hand. I said what am I supposed to do with this, whose going to go get my car, she said you can go get it. I said where is it located, she said in the back through the gate. And I then said oh now I can go behind the gate and she said yes. So I said well who will be putting my license plate back on and she said you didn't bring a screw driver with you? I said huh I've never seen anything like this in my life, I've bought many cars and never have they taken the plates off and given them to me in my hand. I was furious at this point so I asked the front desk lady may I speak to the Manager and she said that they're both busy. One was Mr. Aguilar and Lisa Carr. Lisa who so graciously came out on the day of looking at cars was a perfect meet and greet Manager but that night couldn't come out to get me my car or ask what they could do to keep me in that car. Aguilar came out to ask if anyone was helping me and I told him that I had been waiting on someone to get my car and bring it around he then walked away so I asked are you getting anyone he then said he would tell someone really low in muffle speaking. So I got more and more frustrated being in the dealership for now over 45 minutes staying up without anyone's help. And I saw Vicki Beard walk back in forth without any stare in my direction. I then called my son-in-law who is a Dallas Police and ask can I call the police on these people for not returning my car and he said yes. I then spoke loudly and said I'm going to call the police if I don't get my car. Then some little guy came out and got my keys and went back in the offices for yet another 10 minutes or so and went to get the Truck and then I ask was he going to put the plates on it and he did.


From the time I called the dealership on the phone they...

5
crabn65 on 11/07/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the time I called the dealership on the phone they gave me good customer service. Not one time did I feel pressured to buy a car. My situation was a tough one to deal with due to owing more than what the car was worth and with no money to put down. I explained to Howard Griffin my situation and initially he said we were just too far apart and I was ready to go. Then they told me just wait a few minutes. It was more than a few minutes but I did not mind because they kept me updated on what they were trying to do. I don't know how many people helped out on my purchased but when it was all over I left with a car I could afford and did not feel like I just got taken advantage of by the salesman. Now to help my case I had done some homework before I went to the dealership and had my own financing. So I knew going in not to expect must help from them, because of the four previous Nissan dealers who tried to put me into something I could not afford or to do some crazy financing that would have surely hurt me in the long run. It is good to know there are still car dealerships left who actually listens to the customer. I will recommend Courtesy Nissan to my friends and family in the future.


If I could give less than 1 star I would. I purchased my...

1.6
ant_man2000 on 06/11/2010

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

If I could give less than 1 star I would. I purchased my vehicle from Courtesy late December. Within a couple weeks I noticed the dealer installed tinting on the passenger side window was starting to peel and roll up in the corner. I took it back to see what they could do to fix/replace it. They said they could redo the window without an issue. Fantastic! Or so I thought. After replacing the tint, I noticed that there were bubbles in the window and asked about it. The response I got was the cold weather is causing the tint to set slower than usual, in the heat that stuff goes away much quicker. Give it some time and itll go away. I gave it time (2 months) and the bubbles remained. I told them Id bring it back during the summer when its warmer. That would eliminate any excuses in my opinion.Summer has hit and I brought it in to get fixed. Prior to bringing it in, I felt the need to check all the other windows to see if they needed repair. Low and behold, all but the driver side window had bubbles. I mention this to the dealer (Charles Wilson) and he says they can go ahead and redo all the windows. We speak to the service manager and get things set up. I bring my car in a few days later to get it repaired and when I come back to pick it up, I noticed that they only fixed one window- the driver side window- the one that didnt need to be fixed. All the other windows still have bubbles. Confused? So am I. I speak to one of the managers/dealers in Courtesy and all I get is Well, you can bring it in again and well fix it. How many times do I have to bring in a car to get one thing fixed? It makes me wonder what happens with more complicated repairs, do customers have to bring in their cars 15 times to get a transmission replaced? I refuse to bring it back only to be subjected to additional disappointment and wasted time. I will eat the costs of the tinting I paid for when I bought the car and go take it somewhere reputable so I can get it done right.In addition, upon driving home highly disappointed, I hear a slight rattle coming out of the driver side door that was not there when I dropped the car off. Like all squeaks and rattles, it will probably only get worse as time progresses.Suffice it to say, I am highly disappointed in Courtesy Nissan of Richardson and will never be serviced there again.


I found a Nissan Pathfinder listed on the Courtesy Nissan...

5
lupti on 04/19/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found a Nissan Pathfinder listed on the Courtesy Nissan website and sent an inquiry with my price limit. Julius Farr responded to my intial email and several subsequent ones. He made himself available to me that same afternoon for a test drive.Julius greeted me with a smile and walked me out to the car. He gave me a complete and thorough walkthrough of the vehicle and guided me through the test drive. As I was financed through my credit union, he brought me 2 different sales orders, one with a price that included a wraparound warranty and one without. I did not think I had the budget for the warranty which I knew I needed with a 2006 model and left the dealership. Julius was very kind to me and wished me well.Several days later I called to see if the car was still available. It was and I went to see it with my husband. The dealership was extremely busy, which I expected on a Saturday, but there was always someone willing to help us. We had our 7 month old twins in tow and Julius did everything he could to get us out as quickly as possible. He helped us install our carseats, programmed a second remote, as the car did not have one for some reason, and helped my husband clean out our trade in. It was puring down rain as we left and Julius pulled our new car under a tarp and walked us out with an umbrella so our babies would not get wet.Everyone we met at this dealerhsip was wonderful, it is a clean facility and it is clear they are concerned with customer service. I am thrilled with my new car and am grateful to Julius and Courtesy Nissan!


I purchased my first vehicle on the internet. I received...

5
newride on 03/20/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased my first vehicle on the internet. I received quotes from several Nissan dealerships and Courtesy was the lowest. They had the best price on their website. While other dealers wanted to charge extra for window tint and other options, Courtesy put it in the deal at no additional charge. Julius Farr was great. I had filled out my application on their website and all of the paperwork was done when I arrived. Fast and easy ...saved me money. Great people.


I purchased a previously owned sedan 2007 Altima in...

5
happydoc on 03/15/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a previously owned sedan 2007 Altima in beautiful condition. Within 5 days the vehicle would not start due to an electrical malfunction previously unknown. Although they were not obligated to do so, I was "picked up", given a "loaner" while they looked for the unusual electrical malfunction which was repaired, all at no expense to me. Their courtesy, "going the exta mile" and making every effort to see that I was not inconvenienced was very impressive to me. John McFaddin and Doug Davis were wonderful. The dealership is Courtsey Nissan in Richardsaon, Texas.G. Tom Boyett, MD


I was very disappointed in the service I received from...

1
roadrashtx on 05/26/2004

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I was very disappointed in the service I received from this salesperson. I contacted them through an internet site so I could get a no haggle price. They gave me some pricing which seemed pretty good but I decided to go with another company that I have prior experience with. I told the salesperson I was going with another company and he lectured me on how I made a poor financial decision and then hung up on me. This was very unprofessional and I would never recommend this dealer to anyone.


$28,471

Mileage: 31646

Color: Gray

Transmission: Automatic

Body Style: SUV

City: Richardson, TX

Engine Type: 3.5L

$19,423

Mileage: 51348

Color: Silver

Transmission: Automatic

Body Style: SUV

City: Richardson, TX

Engine Type: 2.5L

$21,164

Mileage: 54869

Color: White

Transmission: 6 speed Automatic

Body Style: Sedan

City: Richardson, TX

Engine Type: 1.5L In-Line LFV - Direct Inject

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