Courtesy Kia

Love my Kia Sportage!

I had looked at my local Kia dealership. They didn't have exactly the model I was interested in. I contacted two Kia dealerships and Jason at Courtesy was willing to assist me without insisting that I come in. Jason gave me exactly what I requested and the price was right and we drove up and drove the Sportage. We did the paperwork and I drove my new car home. Overall, great experience. Thank you Jason.

Andres Amaya Is the BEST!

I knew exactly what car I wanted to purchase from KIA. At first I went to KIA in Bradenton and did not have the sales experience I was looking for. That same night I reached out to KIA Brandon and talked to Andres. From that phone call on, I knew I wanted to purchase my car from him! He was very knowledgable and he talked to me like I was a human, not just a sale. He made my first car experience very memorable. Not only did I walk away with an amazing car, I walked away knowing I made the right decision. Thank you to the KIA Brandon team and especially Andres. I cant wait to work with you more in the future. I am very honored to be apart of the KIA family for Life!

Great experience!

I had a great experience purchasing a car from Erich Freeman and Courtesy Kia. Erich took customer service to the next level . He went above and beyond to make my car buying experience pleasurable. He was extremely knowledgable and patient and paved the way to a smooth and easy transition thru the buying process. I would definitely buy another car thru Erich and Courtesy, and will recommend both Erich and Courtesy to everyone. Thank you for making what could have been a stressful experience a pleasant and fun adventure. And I also got a great car!

Brandon kia review

Overall, the experience was great. My sales person talked a lot, however and it wasn't on the car just more about other stuff and when he did talk, he mainly spoke to my dad rather than me even though I was the one buying the car. He was nice but he should have put more effort into talking to me and dealing with me than my dad.

Rio Hatchback

Went to a couple of Kia dealers. Got an idea of what I wanted. Checked online for a week or two and then saw the one I liked . Contacted the dealer online, went there and took it for a test drive and bought it. Stress free price negotiation.

2016 Kia Optima

I had such a great experience at Courtesy Kia of Brandon. Darryl set me up with a wonderful deal to lease a new 2016 Kia Optima. I could tell he really cared about me being happy with the purchase which I appreciated. Great car salesman and a great dealership!

Love my new car!!

Great experience, went to buy a used car, came home in a new car.

Excellent car buying experience

Jason was very friendly and really knew the Kia line. I purchased a 2016 Kia Soul and love it. The transaction and the atmosphere made buying the vehicle and financing it a nice experience.

Bought a new Kia Sorento and I love it!!

Traded a Kia Opitma for a 2017 Kia Sorento! I decided I needed something different since I was getting ready to have a second grandson. I LOVE my new SUV! Great Customer Service!!

john fam

Good pricing. Able to negotiate. Greeted by General Manager. Excellent, cooperative sales person.

Harper

It was by far the best experience I have ever had purchasing a vehicle . From the salesman to the finance person and the service dept, also driving a great car with the best warranty in the world. Thank you Courtesy Kia of Brandon. I do not hesitate in recommending you to family and friends.

Slooowww

So slow in the service Dept. Every single time I come in for service it takes at least double the time I'm told it will take. Last time I come here.

Ideal Sales Man "Robbie"

I really enjoyed working with Robbie. His knowledge and compassion made my experience pleasurable. Thank you Robbie for taking the time to find the right fit for me! I will recommend Robbie and KIA to everyone. Thank you again!

Excellent salesmanship

We went to Brandon Kia this past weekend to look at vehicle for my uncle. Armando was so knowledgeable and attentive with my uncle. He showed my uncle so many vehicles and was patient and helpful in the process. My uncle purchased the 2016 Kia Soul. He is one happy customer. Thanks Armando...I'm sure we'll see you soon. I definitely recommend Armando if you are looking for a Kia.

Great service department

The service department at Courtesy Kia is fantastic. I go out of my way to see Service Advisor, Warren Stephens. He is incredibly honest, flexible, and always ensures the maintenance and repairs are quality. I'd HIGHLY recommend going to see him for any of your service needs. PS Check their website for service deals before you go. They often have great specials.

Kia Rio

I had Tony Rossano as my dealer and I've never been so please buying a car. It was my first ever car purchase, and it went so smoothly. There had been some bumps but none were on his part. If I ever need to buy another car, I will be coming back to him. :)

Great Sales Rep

I purchased the 2015 Kia Sedona and I love it. I was fortunate enough to get Reggie as my sales representative and over a 3 day period of working number, he remained patient and kept me informed at all times. I truly felt as though he never gave up on me and did everything in his power to get me the vehicle I wanted for the right price. The facility is clean and although my sales representative was awesome, I did feel as though his manager was a little uneasy. I did not work with him for more than 5 minutes but I could tell he was unhappy with the amount I was asking to pay and it showed. I would definitely recommend going to Reggie (Reginald) if you want great service!

Kia of Brandon

Purchased a 2015 Kia Optima from Kia of Brandon and much thanks to salesman Byron Amerson and sales Mgr. Rollins Seeley, my experience was'nt stressful at all. They worked together to get me where I needed to be. Thanks to the both of you.

Exemplary service

I was preparing for a trip when my right rear beak sensor malfunctioned. I was out of warranty so I was going to have my local mechanic do the repair. It was scheduled for a Monday. But on the Friday my wife had to make an emergency trip to NC on Sat. My mechanic could not reschedule for the earlier time so I called the Kia dealer. He was able to get the part and schedule me in on Friday and my wife was able to make the trip on Sat.

Factory recall

No problems. Work was accomplished in minimum time.

Oil Change

The service was excellent, the employees were friendly and professional and the facility was spotless.

Outstanding service!

Thank you Ashley for the great service and help. Truly was a pleasure.

Clean Dealership

Went to dealership for a recall.Had other things done.Repairs were done in a timely manner.Iam very pleased with visit.

Fantastic as always

Ashley was fantastic in taking care of me during my latest service!

happy service customer

they were good. I got my car back faster than i thought i would and the price was not as bad as i thought it would be.

GREAT SERVICE

COURTEOUS SERVICE, GOT IN RIGHT AWAY, ENJOYED THE COFFEE, PLEASANT PERSONNEL, VERY CLEAN DEALERSHIP..................,

Great Sevice

I had some lights come on my dash after being at another place for service. I came here because it was closer to my home thinking they would just turn off the lights. Turns out had to have more then that but they were very polite and knowledgeable about what needed to be done even before looking at the car. I thought it would be there all day but they finished the work in a very timely manner. I will diffidently be using this dealer from now on.

awesome dealership

No haggling the price predetermined by phone ...no dealer games nice for change.2500 cheaper then local dealership in venice

Great Service!!!

I walked into Courtesy Kia thinking that I was going to be lucky if I could qualify to look at a used car. But, in a very short time, they had me in a brand new Kia Soul. I am very excited! The buying process was short, simple, and clearly explained to me. I was in and out in a very reasonable amount of time. AND, I have a brand new car!!!

Great Services,Fast and Friendly

I Brought my car in for an oil change the night before Thanksgiving it was done so quickly ,and all the employees were very courteous I will return there for My cars service and repairs

Great service and experience

It was an overall great experience, Rollan, Antonino and Brett took their time to guide us through the process.It took a bit too long than what we would have liked, but it was definitely a great experience.

Outstanding bying experience.

We had a wonderful experience during our time at the dealership. Very pleasant people committed to customer satisfaction.

Great services, clean facilities, timely

This was by far the best car buying experience that I've ever had. My credit is poor but they treated me as if it was A1! They didn't keep me there all day trying to find a finance company or vehicle they found a financer and gave me options on the vehicles I could choose from and I was in and out in less than three hours!!!!

Friendly

Courteous and on time. Service was fast and spot on.

Painless experience

Everything was great. Took my car immediately and time it took to repair was exactly as quoted.

Excellent service and salesmanship

I am a tried and true Kia owner. I have owned a Kia for 8 years and have never had problems with it. Courtesy Kia has definitely made my Christmas very special. I just bought a new Optima and the entire procedure was handled with perfection. My salesman Darrell was so kind and helpful, I never felt pressured to buy and he found the perfect car for me. The manager went out of his way to get me financing at the amount I asked for. I am so loving this car and I would definately do business with this dealership again. Thank you Courtesy Kia for all your help and kindness!

Love My Kia Sportage *Love Courtesy Kia in Brandon

I absolutely love my new 2016 Kia Sportage. I love the look and feel of the car; I feel very safe in it. If you are in the area please visit Courtesy Kia of Brandon. Everyone was so friendly, knowledgeable and sincerely interested in making my experience one of happiest. I want to thank my top sales professionals; Sean, Andriy, Rollin, Nathan and all of the Managers that got involved to make me feel special including the receptionists. I walked away feeling confident that they are able to help any of my friends and loved ones and I wouldn't hesitate to refer them.

Kia brandon

Very knowledgeable personal.. Only complaint is chairs hard and uncomfortable

Courtesy Kia of Brandon

Brought in my 2015 Kia Forte to Courtesy Kia of Brandon on a Saturday when the place was really busy. I brought a book to read because I was sure it was going to take awhile. I was extremely happy to find out that they could not only get to my service needs quickly, but I was given personal attention by the service manger who came out to me in the lobby, explained what was going to happen with my car, and told me it wouldn't take that long. He kept his word, I was out within an hour and all parts and service was covered by my warranty. Two thumbs up Courtesy Kia!!!! - Mike Osborn

Service Is Greatly Improved

Warren, the service line manager was excellent in checking the car in and offering me a rental when it became evident that recalls had to be performed as well as repair of the warranted problem I initially brought the car in for. After 3 days the recalls and repair were completed and car is working fine. However, I am still waiting for corporate KIA to get back to me about the warranted repair which is recurring and under review. Not pleased with corporate follow-up of this matter.

Multi-Point Inspection

Dropped off my 2012 Kia Sorento for the 30,000 mile service. The very next day I was stranded in a parking lot due to a DEAD battery! According to the Multi-Point Inspection that was performed, the battery passed. I would question that it was even checked. I would have preferred purchasing a battery from the dealership before being stranded.

Just Brother Yogui,

The gentleman how help me was very good and he toke care of every details for my car. I am very satisfied with the work. Thanks!

Excellent staff, service & facility.

Very friendly, professional & acommodating staff. Service facility was spotless.

Sevice Department

Was scheduled very quickly to get my Kia Sorento serviced. Robert the Service Manager called to keep me informed of what was service was needed, and how it was going.

Great Services. Clean Facility

When I called in, I was able to get my 5,000 mile service quickly. Roberto was so professional. He greeted me, took down my information, asked if I was going to wait for my vehicle (which I did), then told me about the waiting facility. Very nice. There was a recall on a couple of items, Roberto came to me, explained what the issues were. He asked if I wanted to take care of it that day or come back. He then gave me a time line of how long it would take. Then Roberto would come by & give me updates as to how much longer. The car was washed & vacuumed. My time is so valuable. Kia of Brandon, gets my car in for service on shedule, & makes the facilities very inviting from cleanliness to different coffees, play area for kids &;a television. Won't buy or go to any other location. Love these people.

GREAT SERVICE, GREAT PEOPLE TO WORK WITH!!!

It was a pleasure to work with the employees at Kia Brandon. I have leased a "smart car" and I'm not smart enough to operate it and they have been great taking time to show me twice. I have never had a more pleasant car buying experience and I love my new car.

Car Buying Experience

I bought a used 2015 Toyota Highlander and overall I had a good experience. The dealership worked with us on the right price and they were not pushy at all.

The best service, And greeted with a smile

They have always taken good care of me,I just wish they could give my wife a better deal on a new suv,

Amazing experience

We were amazed that the dealer had exactly the type of car in excellent shape and ready to go.

Amazing service

Missed my oil change appointment by 30 minutes and was still taken care of. The gentleman that helped me was incredibly friendly, I wish I could remember his name. Tall dark and handsome though if that helps. He was totally feeling me too. Definitely going back.

Good Service

My associate Ashley was great! She was courteous and helpful and I like the fact she did not pressure me into getting other services.

great service

Jimmy Johnson was on point with his job performance and customer service.

Horrible Service

Sat there for 5 hours while my car salesman helps 3 other people that came in after me. He kept saying the system was down but yet everyone else was getting taken care of. Worst service I've ever experienced.

SUE DIOGOSTINE AND JIM RHOADS

our Salesman Anthony Rossano was the best. He went out of his way to provide us with excellent customer care, I would reccommend him to anyone I know looking for a new or used car. We love our Kia Soul it's a fun car. Thany you again Anthony you were AWESOME.

Awesome Service, Great Customer Serivice

The rep went out of his way to keep me informed and treated me right from the minute I walked in for my scheduled appointment. The ending with the car wash was the icing on the cake. Keep up the great great job you're doing KIA.......

Good service, but waited too long.

I had an appointment and was told it would be about an hour and a half. It ended up taking almost 2 and a half hours.

Excellent service.

The company rep who handled the service on my vehicle was very knowledgeable and courteous.

satisfied customer.

great. fast, friendly, courteous. excellent job. Love the car wash, thank you, thank you, than you.

Very happy with service!

Had transmission problem that was causing odd shifting pattern. Ashley was representive in customer service who did a wonderful job keeping my informed as to the status off my repairs. She. Was a joy to work with and deserves much praise.

Searching for a Certified Pre-owned KIA

LauraJane and I were searching online for an affordable Certified Pre Owned car and found a 2014 KIA Forte located at Courtesy KIA Of Brandon. We went to the dealership and met with Andriy Melnychenko, the Online Manager. He was very calm and professional and not at all the stereotyped high pressure car salesman. We looked at the 2014 Forte from the online listing and loved it but after the calculations the monthly payments came out to be too much for us to handle. We were ready to leave when he presented us with the option to lease a brand new 2016 KIA Forte for a monthly payment we could afford! What a wonderful, sensitve and thoughtful Salesperson! We drove the new car straight home! Thank-you Courtesy KIA of Brandon!

Great Service

Lounge was very nice. Service was great. Friendly people.

Survey

My salesman was great. Very polite answered my questions and showed me how everything worked in the vehicle.The facilities could use some more seating.

car buying

Robby was an excellent am d extremely helpful salesman.

awesome customer service!

I had been pre approved for an auto loan and had spoke with many car dealers when I received a phone call Anthony Rosanno from courtesy kia of brandon. I came right in and discussed my different options with them. Anthony is the best he really knows how to get you in a car and on your way, down to finding the right insurance! I left with a car in less than 4 hours and could not be happier with my new purchase! They are the best!

My AMAZING CAR BUYING EXPERIENCE WITH TONY ROSSANO

I was about to make a purchase a 2015 Optima from Kia dealership- But they kept wasting my time playing dealership games. I sat there for HOURS. I knew exactly What Car -What Color -but they did not have interior color I wanted-- they ask me to not be so picky ..be Flexible. I called Courtesy Kia Brandon-Tony Rossano answered the phone I explained I did not have time to come in & play dealership games-- I told Exactly what I wanted- Give me your Best Price and email to me. Tony said I don't know if we have the car on our lot BUT we will get- he said he would email- I WAS SHOCKED!!! That was so Easy- He email his Great Price and they had the car deliveried- He called me to come in and sign the papers- Everything was done through Email/ Text - -What a Awesome Experience!! The whole staff were awesome -down to earth people-- (Not your Typical Pushy Car Dealer people) Tony Word is Good -he is a great guy - And DID A Great Job -- PLUS he is a Christian! I will buy All My cars through Antony Rossano! Thank again for a GREAT JOB & GREAT SERVICE and for Delivering Exactly what I wanted!!!

Awesome salesperson

I just have to say Tony Rossano is the best salesman we bought a Kia Optima SXL back in March and today I brought my daughter and he helped her get a Kia Soul, so if your looking for a Kia head to Courtesy of Brandon and ask for Tony he is the nicest and most honest salesperson he has a big 10 in my book

new car buyer

Had a great buying expierence, armando from internet sales worked hard to get me at a price I could get into my KIA soul.

Brandon FL KIA - AMAZING

Ashley, Robert and the rest of the staff are exceptionally aware of their customers needs. They fully understand when any discovered issue with your car may not be fiscally possible and only "push" when they know that issue is a true safety hazard to you and your passengers. They are always looking out for the person and not the dollar first. It is refreshing. Thank you for being amazing!

Friendly and Courtesy

I came in to lease a new Kia Sorento and was treated very fairly and friendly. I would definitely recommend this dealership.

Great dealership in sales and service

I bought a Kia soul in January everything was great with the exception of the 25 dollar gift card promotion which I never received otherwise everything went smooth. I just went in to have it serviced and the service department was excellent. Yariel Figueroa was exceptional I had missed my apt and he fit me in later in the day took excellent care of me facility is clean amazing wait room had coffee and complimentary water with television. Was quick, efficient and service with a great professional attitude.

Great experience

As always the service was impeccably provided with a smile. I had my 2012 Sorento in for a routine oil change and tire rotation. They checked and resolved a rear A/C switch problem, replaced the battery in one of our key fobs and washed/vacuumed my so looked like new. Then there's that 2016 Sorento SX sitting the showroom that that has me written all over it.

I would recommend Courtesy Kia to anyone!!

Simply said, there are times when you buy a new car, and things just don't go as planned. Such is the case for me, but what makes all the difference is how the issue gets handled. In my case, my car was delivered with a (still) undiagnosed issue with the infotainment system, so after 3 days, I brought the car in to be serviced. While it's taking a bit of time to resolve the issue, I am in regular contact with the Service Advisor, Service Manager, and the General Manager (Andrew Dunton). To Courtesy Kia's credit, I have been provided with almost daily updates, and (more importantly), I have been provided with interim transportation at no cost to me. This is my 8th new car purchase, and yes, it is somewhat frustrating to purchase a new car without the 'excitement' that comes with that new car experience (as I only had it for 3 days), but once my issue gets sorted out, I am certain that the frustration that comes with being without the car for a while will be quickly forgotten. And yes, all in all, I would still recommend this dealership (and my Sales Associate Randall Stieff) to anyone interested in purchasing a car. In my case, this issue was not the Courtesy Kia's fault; it was just an unfortunate circumstance. Peter Fadden

Diedre was great!

Had appointment ... met by Diedre ... she was terrific. Oil change, rotation and wash. Great job.

Great buying experience

This was my first experience with Courtesy KIA but it will not be my last. My salesman was Randall Stiff and while he was new to Courtesy, he was not new to the product I was looking for. He was very knowledgeable and showed great interest in all our questions. He provided immediate answers without having to go "consult" with someone else. He worked hard for our business as we are pretty adamant with our demands. The approval provided by Brett was fair and fast. The finance man was professional and yet very personable and helpful. All of the people there provided great service and we will be back. I recommend this dealership and in particular Randall Stiff. You cannot go wrong with this combination.

First-class service

I took my mother-in-law in there to find a replacement for her 2001 Honda Civic. We were greeted in the showroom by Andrew Dunton, who was very pleasant and easy to deal with. My MIL had no idea what she had in mind to purchase; Andrew made several recommendations and patiently went over what her needs and wants were. He gave us many options and after a few hours, my MIL walked out with a new 2014 Kia Soul. She has been extremely pleased with her purchase. In a few years, we will look forward to dealing with Andrew and Kia again - when my daughter is old enough to drive.

Sales Department

We met with Matt, our salesman on Friday just to check out some cars, and ended up buying a Kia Soul from the used car side for a great deal! The overall experience with Kia was great, friendly, personal, and expeditious! Thank you Matt and the sales team that helped us out

Mr Ted Prior

Their customer service was great, and I felt comfortable with the music.

Very pleased with their service

I took my KIA Sorento into Courtesy KIA for my first oil change at 3000 miles recently and was very happy with their service department, service representatives, and overall procedures. I was extremely pleased with the fact that my first oil change and car wash was free of charge. The service representative ( I believe his name was Tim) was very efficient in keeping me informed as to how it was going and approximate time frame for completion. Their customer lounge and restroom was very nice and maintained well. Can't wait for my next visit.

Excellent service

Mr. Juan Torres was very helpful and professional. He answered all of my questions regarding my new 2015 Kia Optima. He was willing to help in every way possible. I was very thankful that I cross paths with him. He is a great asset to Kia. Keep up the excellent work!!

Fantastic service

The service was fantastic.The rep.was very polite and she let me feel ver comfortable explaining what was done and I felt that all future services whether free or having to pay will be done at Kia. I am happy that I made my purchase for a new car -The Kia seoul

service appt

I just love the new area u guys have now! I was like at home there, waiting for my car to be serviced..which by the way only took 1hr!!! I was very comfortable and attened too by the staff. love my Kia too! can't wait till I can afford some of those cool rims I saw in your showroom! keep up the great work! yvonne pendleton

WILL BE BACK

Job well done,your service advisor(Jody) was great,keep up the good work.

First Kia Buying Experience!

Renetta and Jeremiah were super in helping us drive off in our first new Kia Soul. Thanks for all your help in getting us in the car we wanted at the price we wanted.

Great attention to customers needs

I was attended by Bryan Peoples who understood my needs and made it possible to keep me on a specific payment plan without sacrificing any of my needs in a vehicle. I'd highly recommend Courtesy Kia to anyone in the market for a new or pte owned car!

Awesomesauce

Came in here with a terrible credit score and little money in my pocket, left with the car I've been wanting for a long time. Andres was wonderful, patient, and didn't judge me on my financial issues. I love my car, used but in excellent shape. One month and +3k miles and everything is still great!

Happy Customer!

Wonderful buying experience! Luz was absolutely great!!! From the 1st email response to the end of the buying experience, I had absolutely no complaints. I wish I would have started off my shopping experience with Kia instead of going elsewhere first. Luz asked me what I wanted and what I could do and then she got it done for me. I walked in tired and frustrated and walked out...no I'm sorry...drove out in my new car; as a happy and satisfied customer. :)

Great buying experience

I just purchased my second Kia and both buying processes were smooth and hassle free. Juan Torres, our salesman, was very polite and made the experience awesome. I hate haggling back and forth and there was none of that. I told them what I considered a fair price and that's what we paid. I am really impressed with our 2014 Soul and our 2015 Sorento. These cars are solidly built and are feature packed for the money. I am definitely sticking with Kia for all my car needs.

I went to purchase a new battery and left with

I went with the intention of buying a new a new battery and left with a new battery wrapped in a new Kia Sorrento thanks to John Creighton, with a great assist from Jeremy and Lannie. Talk about one expensive battery.

Great Service!!

I have now purchased my second Kia from Courtesy Kia and they have gone above and beyond to assist me in my selection and the service department is amazing!

Knowledgeable and Attentive Sales Professionals

I was fortunate to have Reggie Kerr as the Sales Professional to work me. I had just come from another dealership where no sales person had even approached me to ask if I needed help. When I parked at the Courtesy Kia dealership and got out to look at the cars, right away Reggie came outside and approached to see if I needed assistance. I was interested in the Kia Sorento in Wave Blue so I test drove one on the lot and loved it. There was not a car on the lot with the features I wanted, so Reggie found one in Bradenton and it was delivered the next day. Throughout the whole process Reggie was close by, even when I was talking with the Financial Rep. Once all the paperwork was signed and completed, he went out to the SUV to introduce me to all the features, even helping me set up bluetooth for my SUV. Every step of the way Reggie was courteous, attentive and offered assistance in any way he could. The other staff were very friendly and approachable as well, asking if there was anything they could get for me while I waited through the different steps of the process. I would highly recommend Reggie Kerr as the Sales Professional to use when coming to Courtesy Kia in Brandon.

oil change and service

My service writer was Dwayne Simmons, he was friendly, informative and very kind. I would recommend and have recommended your establishment to my friends and co-workers. I have always been treated with respect which I have found most car dealers and service areas don't always afford to a woman. Thank you for hiring exceptional people and training them the right way. I bought my car from Courtesy in 2008 and have not allowed any other service providers to touch it. I love my Kia and am sorry you are no longer selling the Rondo model, it's just perfect for my needs.

Thrilled with my 2nd purchase at Kia of Brandon

I purchased my 1st Kia Optima at Courtesy Kia of Brandon and had a great buying experience and excellent service. There was no question where I would go when it was time for me to make my new purchase. We went straight back to Courtesy Kia of Brandon. They went out of their way to search the lot for exactly what I wanted on that hot Sunday afternoon...color, options, price and an Optima of course! Thanks for all of your time Larry K. We just returned from a 12 day 2,500 mile road trip in my new Optima. It was a wonderful trip and my Optima preformed just as I expected....flawless! AND WOW...your service department...awesome! The battery died in my 1st Optima and after roadside assistance got it started, I drove straight to the Kia service dept. On a Saturday, with no appointment and in just 45 minutes they got me in, found the issue and replaced the battery (N/C...under warranty). I mentioned that I had thought it was the key fob and hoped that it was not next. The service manager took the fob....walked into service....replaced the battery...handed it back and said "No worry now!". I asked the cost and he said..."Nothing, just want you to be taken care of". Wish I knew his name (service date 11-09-2013 12:00pm)...great listening skills and awesome customer service!

prompt service

The service was prompt. I had an appointment, and car was done faster that they predicted. The waiting room was crowded, the TV was on a children's channel, and there was nothing to read. The coffee was good and fresh, and a gentleman offered me a bottle of water. I hear of other dealers who have breakfast items, as well as coffee. Also heard the Toyota dealer has a massage therapist, manicurist, and lunch counter. I don't expect all of that, but the waiting area could be spruced up a bit. And when are you going to put Courtesy Kia's phone number in the phone book? It hasn't been there for 2 years.

I LOVE MY NEW KIA & THEY MADE IT SO SIMPLE !

We had help from Gene & Anthony. They're AWESOME ! So friendly, no hassles, just a smooth process. I was very nervous seeing that this was my first car-buying experience, but they made me feel at ease & with no pressure. I would definitely recommend this dealership & Gene as a salesman. I'm completely in love with my new Forte & I know with confidence I made a good choice. Thanks guys !! Kyle & Genesis

Great Friendly Staff

Had a great experience with the Friendly staff at Brandon Kia, Please stop by there and see them if your interested in a new or used car. Love the finance mgr. Nathan Van Walker very helpful.....

I had an AWESOME sales guy-MIKE FERGUSON

I had a great experience! My sales person was knowledgeable and friendly and walked me through the process, answered all of my (many) questions and gave me a tour of my vehicle. I have already recommended several friends to that dealership and my salesperson.

Russell is the best man!!

Awesome experience. They worked with my until I got my new car. They accommodated me and found the right car in my price range. Overall this has been the best experience of my life.

MY OVERALL EXPERIENCE

MY OVERALL EXPERIENCE WAS EXCELLENCE. EVERYONE WAS VERY FRIENDLY.

Buying a new car

They were a great dealer to deal with all of the sales staff to even the finance dept.

Good Customer Service

Gave me the price for an oil change and tire rotation. Told me it would be about 45 minutes to do. I paid what they quoted and was out of there in less then an hour.

Just bought the 33rd car I've owned from Courtesy

The purchase was a delightful experience. Rob, Anthony and Robert have all been great to deal with. I traded two cars for a 2015 Sorento EX and really enjoyed interacting with the courteous staff. They responded to my unique situation with professional attitudes and negotiated with me to reach a fair deal. This may be the last car I ever buy, and I will remember the process fondly. I'm a very satisfied customer!!

KIA is awesome

This is our second experience with KIA of Brandon and dealing with Richard Mayer. We can not say enough about our wonderful experiences with everyone we had to deal with in getting our brand new car. We want to thank everyone at Brandon KIA and we will recommend you to everyone and anyone we know.

Great car buying experience!

We purchased our first Kia last weekend. We dealt with Gene Honeycutt and he made it an awesome experience and more enjoyable than we could have ever imaged. We would refer anyone we know who is looking for a new Kia to Gene Honeycutt because of our wonderful experience. Thanks Gene and Kia!! Cindy & Kevin Pope.

THANK YOU LUZ AND RICKY

After just a short few months of being denied due to in my opinion a "not interested" sales gentleman, I showed interest again in a Kia Optima via internet, Ricky called me shortly after and was very enthusiastic and willing to do anything he could including being up front and to the point of whether or not I had a chance to get into a new vehicle. After doing the very simple credit app over the internet, he gave me his number to call him back which he answered immediately reviewed my application and told me to come in and he could definitely help me out. I was skeptical at first as I thought he was just doing his normal sales pitch, after telling him up front over the phone exactly what my expectations were and what I wanted, he stuck to that and still insisted he could help me out. Taking his word I showed up at the dealership and he introduced to Luz, she was very personable and had lots of information and explained the car features in my terms as well as the warranty etc. They made this car purchase the best I have ever done. Thank you both! You made one girl very happy this Christmas! I will look you both up again!

Immediate contact!

They are very interested in earning your business! I was contacted immediately by phone and email. Great enthusiasm!

In the End, Very Happy wth My Experience

I purchased a Kia Optima Hybrid at Courtesy Kia. So far, I really love this car. After my purchase, I found what I believed was an error in my paperwork. Courtesy Kia resolved the problem beyond my expectations. They proved to be a company with solid ethics. I would recommend Courtesy Kia and the Kia Optima.

Infuriated

So disappointed and left the dealership absolutely infuriated. I expect the little idiotic games that dealers play with pricing in the newspaper but when I'm exchanging emails with a salesperson and they give me a specific price on a specific car (with Stock #) in their inventory, I expect that price when I get to the dealer. Finding that the price is $2,000 more than what was quoted me online was infuriating. There is no excuse for adding in the rebates for Veterans, College Grads, Loyalty etc when contacting the dealer directly. Leave that for the newspaper ads but at least in the newspaper, there are disclosures of all the rebates. We simply walked out. I have no patience for games. I had the bank financing letter and the Title of our trade-in in my hand so I just wasted 2 hours of my time at Courtesy Kia of Brandon with nothing to show for it. We drove over to another Kia dealer and bought the same car from them in 1 1/2 hours with a $2,500 saving over Courtesy Kia's price and trade-in valuation.

Best experience ever!

I had the best experience at Courtesy and recommend everyone to buy there. My salesman Stan was polite, helpful, and knowledgeable. He knew exactly what cars to show me to get to the payment I needed. He was also experienced with dealing the banks so I knew what to expect from the start. The sales managers were professional and knowledgeable. I had no problems getting approved and getting a good interest rate, which made me very happy since I dont have pristine credit. They gave me a lot for my trade in too. Awesome experience...I will go back again for sure!

New Car purchase made easy

My husband and I live in New York. We snowbird to Florida, and have been looking to purchase a new car. When we last were in Florida we went into Courtesy Kia of Brandon and met with Nathan Van Walker. We discussed the car for which we were searching, options available and pricing. Even though we had just begun our search and were not yet ready to purchase, he never made us feel as if we were simply wasting his time. He was patient and courteous and we left with the feeling we would be seeing him again. We returned to New York and over the next few months continued to shop for a Kia at various dealerships near where we reside. We called Nathan again, and went over pricing and options over the phone. It seemed so effortless dealing with him. We have now driven from New York, an otherwise unplanned return trip at this time, to purchase a new Kia from Nathan. He made it worth the trip. From start to finish, the buying process was easy and pleasant. Everyone we dealt with at Courtesy Kia was professional, easy to talk to, knowledgeable, and eager to help. Buying a car should always be this easy. Thank you Nathan and Courtesy Kia

Beware of "yo-yo" financing scam

Buyer beware ! Financing scam know as "yo-yoing" encountered at this dealership . Most unprofessional group ever , the epitome of rudeness by all employees . Finance manager competes 1st contract , allowes you to leave dealership with car , a customer thinks the deal is done bc u Shaked hands and consider it a done deal , bc u assume that they are Professional and men of their word. Next comes a day or so after when u are told we need u to fill out some extra paperwork for the deal, this is when they claim the financing has fallen though although they r really looking for a contract with higher APR's ,payments and higher bottom line price that benefits the dealership and misleads the customer . Then if customer refuses , they threaten to take the new car bck.

beware of the worst customer service

beware they will tell you the fixed your car and you will be back every week!!

terribe service and customer service ...

Terrible experience nothing but problems with a brand new car and not honoring warranty..

Disappointed and Lied To

I purchased a Kia Sportage 2007 from this dealer about a year ago. I had been searching for a car for about three months. A friend from work recommended that I go to this dealership; which I agreed, after all of the different dealers I had been too. The initial sales process was awkward due to my sales person being new. The sales manager and I finally were able to strike a deal. However, he wanted to charge me and insane price, although the car was in a previous accident. They assured me it was minor and the car looked and ran fine. This should have been my first warning indicator. Also the sales person who sold me my car is no longer there. That is no surprise. The only issues initially found was the radio, which they replaced. I drove the car off the lot and two weeks later the issues started. The plastic panel of the car kept coming loose; the check engine light kept coming on. It took me about three to four trips before they said that the transmission would need to be replaced. This was covered under the warranty at the time. I work odd hours and could not conform to the times they had. I have spent a lot of hours at this dealership for various issues. Recently my AC has stopped working. I took the car in the dealer and was told that the control unit and blower box needed to be replaced. I was told that it would be covered and even a rental. I was relieved to say the least, but my bubble was quickly burst by the service technician. He came back and told me that the package I had would actually not cover it. The total cost estimate was $715. I live pay check to pay check as it is, $715 is like $3000 right now. How does an AC unit go bad only after having it for a year and the car being only about 5 years old. Since I left the service department my car appears to be overheating now. I mean this does not make sense to me. Having no AC in the state of FL and during rainy season is not a good combination. The service technician was like I could work with you on the price, I am sure that means taking off $25. There are two lesson I learned one, all dealerships (new/used) are filled with scam artist out to sale pieces of junk, two, always get the platinum package when buying from Courtesy Kia of Brandon. I was their biggest promoter, but now I am their biggest detractors. I am going to make sure to tell everyone to stay away from the Courtesy group especially the one in Brandon. I realize that cars needs maintenance, but I have never had an issue with the AC unit going out in any of the cars I have owned. I have owned a car that was almost 11 years old and the AC was in perfect condition. Shockingly it was a Kia Sportage 01. I guess they do not build cars like they used to.

This is our second vehicle from Courtesy Kia

We had purchased a Kia Soul from Nathan a few months ago and now we were looking to trade in our van for a new Sedona. Nathan worked so hard for us to get us everything we asked for with our vehicle and we could not be happier with our second purchase from him. In a few months we will be back with our Nephew looking to purchase another Kia. Nathan seems to be our car guy whenever we need a new car now. Thank You!!

Courteous, informative and willing to negotiate!

I emailed from this site to inquire about a used vehicle advertised. Within hours the dealer had emailed me to address my inquiry and called me. Tim, the salesman, was very informative, and I asked him to keep me in mind if the price of the car came down. It did, so he called me, and while I didn't end up purchasing this vehicle, I'd certainly visit Courtesy Kia in Brandon again with the hope of doing business.

2013 kia Sorento

I was looking for a new Sorento and used cars.com to find the best deal and to locate the one with the options I wanted. I was able to build the suv I wanted and sent it to a few dealers and Courtesy Kia responded right away. I was happy to find out they had the one I wanted on the lot. So the wifey just gets home in time and we head to Courtesy Kia to see the suv. Well when we get there a very nice salesman greats us and takes us to see it. As soon as we see it we notice it's different color than it looked online. So we decided on another color that we liked better. So now we know what we want but they don't have one on the lot. They searched for one and found one. They had it the next day and called us to come check it out. Bingo... We bought it on the spot. I have to say this dealer goes out of there way to make sure your happy. I will send all my family and friends to Courtesy Kia to buy a Kia.... My family now has 4 kia's...