Coughlin Chevrolet Buick GMC of Newark

A place where they listen , A place where they respond

3-14-16. We were shopping every brand at every dealership. As soon as we were contacted by Jacob Steele , we new exactly where we were buying a next SUV. His ability to let us know he was willing to work for us in any way needed was superb. Then to see him deliver on his word was amazing. He made several sacrifices including completing the deal on his personal time, working on the deal on his day off...Thank you Jacob for making this buying experience one we will never forget and insuring that we will see you for our next vehicle.

Great Service Department!

We were very pleased with the service that Coughlin provided after having problems with our Chevy Equinox. Josh in the service department was very professional and everything was handled with very little inconvenience to us with getting us back on the road. They stand behind their work and made everything right. We will buy from Coughlin again because of this experience.

Excellent Service

3-1-16, Reviewed cars (GM) at Coughlin Cars of Newark. Becoming interested in a Buick, LaCrosse we were assisted by Sales Assoc. Jacob Steele and Finance Admin, Jeremy Shaner. Throughout the complete process of test driving, and subsequent purchase, the service was outstanding. Jacob was very pleasant, knowledgable and friendly in all dealings concerning the purchase. Would never hesitate to return and will gladly recommend the dealership and Jacob to anyone interested in purchasing a vehicle. It was the most pleasant time of obtaining a vehicle in 40 years.Thank you

Good Gob

Did a very good job. Will 110% stay with Coughlin of Newark ohio. The sale people and their service department are very true to their job and word. I WILL NEVER BUY FROM ANOTHER DEAL.... My wife and I have committed to Coughlin of Newark Ohio.... Thank u for all u all have done for us. The Patterson Family

poor Rick Watson, I drive him crazy.

Rick has sold me so many cars and trucks, how many? "forget about it" LOL. The point is he just looks at me and shakes his little bald head......."now what do you want this week" he says. It is always fun. No stress, no cussing, no unkept promises. Good clean deal with a hand shake, oh yeah and a check. john f

Wonderful experience

I worked with Rick and he was great and very patient with me. I found the SUV I wanted online and drove from Columbus to check it out and there were many cars to choose from. I test-drove a couple different cars before leaving with the one that I wanted. He was very patient with me ( I was there for a while trying to decide which car I wanted). They had several great deals that day and I was very happy with that. The thing that brought me in was the fact that I could do no money down (depending on credit). I knew my credit was good so I went with it. I am very pleased and I would recommend them. I feel like I got a great deal on the 07 Hyundai Santa Fe!

Awesome Experience, Most Friendly Dealer Out There!

These guys are the best, always a pleasure to deal with. They are honest and go the extra mile which is hard to find! They were able to help me get out of a car that was not working out for me with my current situation. They listened to all of my concerns and found a car that worked for me and I am extremely satisfied how the whole deal played out. Make this your first stop when looking for a Chevy!

We had a very ROCKY beginning to our Coughlin Nissan...

We had a very ROCKY beginning to our Coughlin Nissan experience but MATT DILLON stepped in and took care of making this mistake on their part a positive outcome. He worked with us and we came to a satisfactory resolution. We both compromised. They met the ad amount but instead of zero down we put 1500.00 to get the the correct 369.00 before taxes. We are ok with this. They did their best to get to their figure in the ad without a major loss. Matt went well beyond what any other person would have done. He sat with us and went over every detail of the car which helped tremendously. He was great to do business with and we intend on calling upon him once we are ready to purchase a car for our daughter. Things may have started off a little rocky but they have ended with a five star rating!!

Great Experience!

Thank you Jim Miller! You were very helpful and courteous when we bought our smartcar on April 3,2014. I appreciate the time you took to find the right financing to fit our budget.Also Jeremy explained the financial end of our purchase very very well. This is the first car that I have purchased from you and I rate you Superior to other dealers I have delt with in the past. Be sure I will check you out when I am ready to purchase another vehicle.

Great Experience

My husband and our two children visited Jim Miller at Coughlin Kia of Newark, OH today. Got a great deal on a new car, our trade-in value, and our monthly payment on loan for the new car. All of the staff was friendly and the overall experience was very pleasant. My new car was inspected, detailed and filled up with gas prior to leaving and we love our new 2014 Kia Forte. Thanks so much to Jim Miller and his spectacular customer service.

My parents bought a car from Jim Miller and were very...

My parents bought a car from Jim Miller and were very satisfied. I was in need of a new vehicle so they recommended Jim, and I came home the same day with my car. Kia Soul....love it!

I have purchased over a dozen new vehicles in my life...

I have purchased over a dozen new vehicles in my life time. This was by far the easiest and quickest I have purchased to date. Jim was very responsive to my inquiries, got me answers right away and I walked out with the new car in under 2 hours! Thanks Coughlin and Jim Miller!

Our experience with Steve and Brent was one of the best...

Our experience with Steve and Brent was one of the best we've had at a car dealership. We let Brent know beforehand our situation and what we would like to happen. Brent worked with us and was able to achieve what we had hoped for. We left very happy! We couldn't have asked for a more pleasant and smooth transaction. We were never pushed or haggled and that is one thing that made this whole sale worth it. We made the decisions. We highly recommend both of these gentlemen. You won't get the shadiness or arrogance here!

I purchased a 2013 Kia Optima on Wednesday September 25,...

I purchased a 2013 Kia Optima on Wednesday September 25, 2013. I was a little nervous buying my first new car, but my sales rep Jim Miller made me feel comfortable and he was very helpful and knowledgeable. He made purchasing my first new car an enjoyable stress free experience and he gave me a great deal on my new car. I recommend Coughlin Kia and Jim Miller if you are in the market for purchasing a new vehicle. I love my Kia Optima!

Knowing that my daughter and son-in-law have brought 3...

Knowing that my daughter and son-in-law have brought 3 cars there...with in about a year, I knew who to go and see. Jim Miller was very helpful and knowledgeable on getting me into a car I love and could afford..and was quick with the wheeling and dealing and paper work. I will be back for my next car!!

I went in for a quick test drive before work and loved...

I went in for a quick test drive before work and loved the Kia Soul so much I didn't even test drive the other car I was considering. I ended up buying my Kia that day. The staff was friendly, considerate, very low pressure and made me very comfortable, despite me being incredibly nervous about buying a new car. I have less than perfect credit, but Jim found me an amazing rate, and overall I was thrilled. They even offered me a decent trade on my totally beat up, smashed (but very loved) car that I had been driving. I would absolutely be comfortable buying from them again and have recommended him to friends.

My wife had bought a Kia Soul from Jim about a year...

My wife had bought a Kia Soul from Jim about a year ago.So when I started looking we called to see what kind of insentives they had. They remembered us and stayed late to get the deal done. The overall experience was great! Thanks Jim and Bob

John was so helpful and polite! He really understood that...

John was so helpful and polite! He really understood that I was on a tight budget but needed a reliable vehicle. When I was test driving the car (that I ended up purchasing), my dad and I felt a small shake in the car. John jumped in the car with us and immediately took it to the shop to get looked at before we went any further in the sale. It was really great that he got it checked out right then! Luckily, it only needed the tires balanced. This is the first time I've ever been to a dealer to buy a car. If I ever decide to buy another car, I'll definitely be returning to Coughlin!

Jim Miller was a pleasure to deal with. There was no...

Jim Miller was a pleasure to deal with. There was no pressure to buy add-ons like you often experience at other dealerships. He answered all of my questions, gave me a fair price on my VW Jetta, and was genuinely interested in the customer by asking me about my work, etc. while he processed my documents.

Great service no pressure answered all my questions....

Great service no pressure answered all my questions. Awesome experience. Bringing my mother to get her a Sportage. Will recommend coughlin dealership to friends and relatives.

Jim was very friendly, honest and efficient in helping us...

Jim was very friendly, honest and efficient in helping us with our purchase. I would definately recommend him to friends and family that are looking for a new or used vehicle!

I searched all over Columbus for the exact Kia I wanted...

I searched all over Columbus for the exact Kia I wanted and no one could/would help me. I called Jim Miller and he found the Kia I wanted and had it delivered to his dealership within two days! During the purchase, I had a death in the family, but Jim gave me his cell number and volunteered to come in on Sunday when the office was closed to accommodate my schedule. I would definitely work with Jim again! Thanks!

Jim was a very professional employee. We are very...

Jim was a very professional employee. We are very satisfied with the purchase. He was a pleasure to deal with and the quality of service was outstanding. Will definitely purchase from this dealer again. My children loved him and say "Hi Jim!" Thanks again.

This was my first experience with this dealership. ...

This was my first experience with this dealership. Overall it was a pleasant experience. Any minor issues I had were handled promptly once I reached the right person.

I have never had a more pleasant experience at a...

I have never had a more pleasant experience at a dealership than at Coughlin Toyota. It was certainly worth the extra drive for me from Columbus not to spend all day at the dealership and to leave happy.

My wife and I went on a Sunday to to look for a car for...

My wife and I went on a Sunday to to look for a car for her, they were closed saw the 2012 Kia Sportage, while we were looking, Jim Miller came out and asked if he could help us, wife was looking for black on black, with a sun roof, they didn't have one on the lot but they got one for her the next day, did the paper work and took it home. Jim was very professional and we were never pressured. Few months later I was looking for a truck and I went to Jim to see if he could help, and he did..got me a 2006 Dodge Ram (and yeah its got a Hemi) I would recommend him to anyone. Everyone at Couglin Kia was great to work with.Thanks Jim for all the help and not only being a dealer but a friend!

The dealership was friendly and very helpful! John did a...

The dealership was friendly and very helpful! John did a good job showing us our options and finding us something we love! And the price was right what we were looking for.

Thanks Jim! You did a geat job, and I am enjoying my new...

Thanks Jim! You did a geat job, and I am enjoying my new Kia. Will see you in a few years for my next car

The most pain free and pleasant car purchase I have ever...

The most pain free and pleasant car purchase I have ever done. I made an offer over the internet received a counter offer from Tyler and the next thing you know we had a deal. Tyler was great to work with, none of the typical run around stuff I've had to endure at other dealers and for the Prius I wanted Coughlin had a much better selection than all of the dealers in Columbus (where I live) they also had the exact color and model I wanted. Due to my work schedule I couldn't complete the deal until the following week, when I got there the car was ready for me, clean with all mats installed and fueled with a full tank not just five gallons like the last car I bought. After completing the paperwork on my trade-in Tyler installed my plates onto the new car and all that was left was the financing. There were other customers ahead of me waiting to complete their financing so I had to wait my turn, and even that was enjoyable. We were kept engaged in conversation and just generally entertained by nice people that made us feel welcome. Overall I would not hesitate to buy from Coughlin again.

Upon my better half and myself stopping at the afore said...

Upon my better half and myself stopping at the afore said dealer to look at what usedvehicles they had to offer within a few minutes of looking Jim Miller walked out to usand asked if we had any questions about which one or ones we were interested in. Jim answered our questions without hesitation. He answered our questions in a very courteous and knowledgable and honest way. We have dealt with other salesmen over theyears that had dollar signs in their eyes and had an attitude of wanting to push usinto a decision, but not Jim he let us make a decision without being pushy. In turn we felt we didn't meet a salesman we met a friend that is dedicated to what he does.We did in fact purchase a vehicle that evening and returned the next morning andpurchased a second vehicle. I can assure you that we made our decision do to Jim andthe quality of the vehicles. Upon meeting some the other staff and their dedicationyou and they should be proud of yourselves and proud of Jim Miller. From us to you,Jim and the rest of the staff, a Hearty Pat On The Back! I assure you we will be back in the future when the time comes for another vehicle.

Jim was very laid back and knowledgable about our Rio. ...

Jim was very laid back and knowledgable about our Rio. At no time did we feel pressured or rushed to make a decision. That helped us make the decision as to what car to buy and dealer to use. He was able to find exactly the car we wanted even though it took some hunting to find (in another state)! Overall, we had a great experience.

We had a great experience with buying our new 2012 Toyota...

We had a great experience with buying our new 2012 Toyota FJ Cruiser and will be back for our next car purchase. Haven't been able to take the FJ off road yet but can't wait to do so.

I called ahead of time to check the availability on a car...

I called ahead of time to check the availability on a car and it was there so i told shawn I was coming down and he held it for me even though there were other inquiries. He was very friendly and worked with me on the price as well. He explained everything clearly to me and asnwered all of my questions. I would highly recommend talking to Shawn for any of your car needs. Great experience.

Everything was good. Tyler was very professional and easy...

Everything was good. Tyler was very professional and easy to work with, a good communicator. Jeremy answered all our financing questions and we were happy with the rate.

Everyone we worked with was extremely helpful. Chris...

Everyone we worked with was extremely helpful. Chris Sheridan went above and beyond what we expected in going through the specifics of how our Prius worked well after the dealership had closed.

There was a delay in getting the car, due to a...

There was a delay in getting the car, due to a misunderstanding by the salesman about the clear coat film. Then the clear coat film had a bubble and had to be redone.The wait to see the finance manager was very long, even though the dealership knoew what time we would be there.Tyler was very accomodating. However, the e-mails and letters sent by Cooughlin are not at all personalized, and should be. We received this survey several days before we received our car!We are accustomed to the service we have received from Lexus. Do we need to lower our espectations with Coughlin Toyota?

IF all your salespeople are as great as James was. I'm...

IF all your salespeople are as great as James was. I'm glad I came to your dealership. I had been to 5 dealerships before yours and none of them came close to your dealership. James was friendly and easy to work with. He was very knowledgeable and the overall experience was great. Thank YOU James for your help. Dave & Liz

The reason I chose Coughlin is because of the great...

The reason I chose Coughlin is because of the great staff, especially Shawn Fosnaugh, and the service department that treats women with respect and dignity

My sales experience was overall friendly and courteous...

My sales experience was overall friendly and courteous however I found it lacked 100% education regarding any questions I had about the vehicle. I expected the sales team member to know entirely everything about the car inside and out. The sales associate was good with following up via phone calls and tried to be helpful as much as possible before I purchased the vehicle. The dealership was laid back, but there were employees eating on the sales floor, when they shouldn't be seen in front of customers. The general manager and fiance staff were eager to help and were friendly. The fiance department aimed to meet my requirements in the end, but the paperwork was fast and pushy which resulted in my car payment not being what I was told when I went to sign on the dotted line. Finally after driving the vehicle off the lot, I noticed an unusual noise after accelerating to 30 mph. I felt the noise to be unusual given the fact it's a brand new vehicle, however I was disappointed but did not wanted to jump to conclusions. After contacting Nissan and researching online, I was informed this was a manufacture problem and basically there is no solution to fix this issue yet. I would have appreciated any insight or warning before I made my purchase. I wouldn't have minded the issue if I was informed and not felt as if I made a mistake. I am satisfied with the features on the vehicle, but I am not 100% fully satisfied with my purchase.

Great Experience. Not pushy, let us test drive with out...

Great Experience. Not pushy, let us test drive with out any pressure. Was very straight with us on the pros and cons of new versus used on Kias. Overall it was a great experience

Mike was very friendly. He answered my call when he was...

Mike was very friendly. He answered my call when he was out of the office and even when he was home sick in bed. Charlie was very nice. He returned my calls...all of them. He answered my many questions and went above and beyond in helping me even with additions to the car that had to be done where I lived which he did not have to do.Jeremy explained all the services offered by toyota in detail. We did not understand the actual charges and the actual interest rate of our contract and he called and ask what he could do to help. He took the time to make calls and see what was needed to help us out. I was very happy with all the end results of our experience with Coughlin in Newark. I wish we lived closer so we could see how your service department is..but, living in West Virginia, that is not possible.And, it says something about the place...we drove 3 1/2 hours to do business with them. We love our car...and we are very excited.Thanks again, Carol and Jeff Taylor :)

This review has been amended to reflect the efforts of...

This review has been amended to reflect the efforts of the Coughlin management team to resolve my issues. They are written at the bottom of my original review.Overall, I am satisfied with my experience especially with my salesperson. However, I am not happy with my purchase. When I first looked at the truck I purchased, I voiced a concern about the unusually high tire tread wear compared to the number of miles on the truck. My concern was forgotten due to the unusual time it took to perform all the necessary paperwork. Before I came back to complete the paperwork, I called and voiced my concern again. I was told by the manager that this should have been addressed earlier and that he would not make any further arrangements due to the amount that was taken off the sale price and the amount that was added to my trade-in. I told them I had voiced my concern earlier and the sales person confirmed this and regardless, I thought it was horrible that I was going to have to spend a substantial amount of money putting tires on a vehicle I just purchased and payed almost $30,000 for. I made several other calls and was told to call back when a particular manager was there but I have been unable to reach anybody willing to help. I would appreciate any help I can receive on this matter.Thank you so much.Eric K. Ludwig After receiving calls from several members of the Coughlin's management team, it was obvious they were more than willing to do whatever they could to correct any problems or concerns I had with my purchase. They agreed to sell me tires at cost and then split the total bill with me. They ordered me a good quality set of tires and scheduled a time to have them installed. I feel much better now about my purchase knowing I will not have to spend a great deal of money on tires in the near future. I want to thank the Coughlin team for their efforts in resolving this problem.SincerelyEric K. Ludwig

We have dealt with Joe Bowman for years and trust him. He...

We have dealt with Joe Bowman for years and trust him. He has always been accommodating to our needs and so has the Coughlin dealership.

Tyler was great to work with at the Toyota store and I...

Tyler was great to work with at the Toyota store and I feel like I got a fair price. Working out the finance part with Tim took longer than it should have and I would have like to have seen more options since I had already filled out the online application and been approved the day before. However, at the end of the day, my family and I are happy with our new purchase and would recommend the dealership to anyone.

I looked far and wide on the internet for a used car for...

I looked far and wide on the internet for a used car for my daughter. I found the car at Coughlin's in Newark,called Mike to confirm it was the right car for her and set up an appointment.We drove 100 miles and it was worth it.The car was flawless and the "tag team" of Mike D. and John J.made for a smooth transaction.Highly recommended!Thanks guys!

I WORKED WITH 3 VERY NICE GENTLEMAN AT THE TOYOTA...

I WORKED WITH 3 VERY NICE GENTLEMAN AT THE TOYOTA STORE...My salesman, sales manager, and Mr King (I think his name was) the one that made the final decision and did the final paperwork! they were all very nice, helpful, made me feel confortable, I would recommend that dealership to anyone! Was very happy with my expierience

My partner (Dan) was in Newark putting flowers on his...

My partner (Dan) was in Newark putting flowers on his moms grave on Mothers Day. He drove through your dealership and noticed you had the Nissan Versa. I was in the market for a small car to give my son for graduation and he told me about a car you had. He also told me he had done business with you (Matt) before. I asked him to make a call for me and Matt and Andy handled my finance application for a loan. I was amazed at how nice these gentlemen were (not every woman likes dealing with salesman, especially car salesman) and how pleasent the whole experience was. I felt comfortable at the dealership and Andy was nice to talk to and work with. I also want to thank him for showing me everything on paper prior to going into the finance department. Tell everyone I said Thank You! Diana Lester

i would refer this dealrship to other people. very...

i would refer this dealrship to other people. very pleased with matt's help on our leasing our car. weh ad never leased before and we love it and the car. have know th coughlin family all my life. great family and great dealership. will be back to buy of lease other cars'from them.

I found the perfect new 4Runner online. Matt Dillon, the...

I found the perfect new 4Runner online. Matt Dillon, the Internet Director, helped answer all on my questions about making a long-distance purchase like this. He made sure it was a safe and easy transaction, being that I live in Florida. Matt even met me at the airport, and the 4Runner was just what I was hoping to see.

Chris was fantastic to work with. Low pressure and very ...

Chris was fantastic to work with. Low pressure and very helpful. I chose a camry after test driving several differentmodels. He helped me find a good balance of price andcomfort. I felt comfortable that o was getting the best carPossible for my money. Getting it right off of the showroomFloor was a lot of fun too.

I had a wonderful experience. Matt found the exact car...

I had a wonderful experience. Matt found the exact car that I was looking for at a fantastic price. He also delivered it to me 6 hours away. He made everything so easy and was always in touch right away whenever I had a question. When my car was totaled 3 months later, he was able to find the exact same car for me again and deliver it once more.

Bought my first new Toyota from Matt Dillon about 4 years...

Bought my first new Toyota from Matt Dillon about 4 years ago. I have known Matt for quite sometime and have known him to be a very honest person. Mat was, as usual, friendly during our transaction and if it may be said downright humorous. Matt ordered and quickly got me the car I desired at the price we agreed upon. He worked very hard and succeeded in getting me the trade amount for my car and worked to get me an extended warranty at a fair price. I will certainly contact him for any future purchases.

excellent vehicle knowledge. Quick followup and...

excellent vehicle knowledge. Quick followup and attention to detail. Easy to deal with and responsive to questionsNo pressure and no gimmicksCompared to other experiences with other dealerships, this dealership is totally on the ball. You get the sense that the customer really is the focus.