Cortese Ford Lincoln

Great service

Tom was amazing. Easy to work with and on the level. Took care of everything! I recommend him to all my friends!

Personalized Touch

It took me to negation with the salesman, Angel Merced what I wanted to be good offer and reasonable price of a deal to compare with 2016 and 2017. It wasn't easy. However, he has a lot of patience with me to get a best deal what I wanted! It's worth of my time (over five hours)

Friendly and professional people

We had the pleasure of working with David Eichelberger in purchasing our new Platinum F150. Dave not only negotiated the price in good faith and flexibility, but proved to be an amazing knowledge resource for our truck and all Ford products. He answered all of our questions clearly and precisely. His commitment to and enthusiasm for Ford products is very obvious. He also tailored the deal to fit our specific needs. I would highly recommend Dave if you are purchasing a vehicle at Cortese Ford!

Buying my car

Dave was amazing! He assisted us with the purchase of a pre-owned Ford Focus for our 17 year old daughter. He went above and beyond to make sure she was taken care of. He even assisted her with setting up her blue tooth service for her phone and explained everything on the dash, including the 911 emergency call button. As parent's we are so appreciative of this..he treated her like his own and made sure she drove off the lot informed and safe!

Best of the Best

My experience was the best buying experience I've ever had in buying a car. From Danielle to Laura to all staff members, everyone made the experience a positive one.

Great Experience Here!

It was a wonderful, no stress experience! Thank you Rick Riola for all your help with my purchase, I love my new car!

Clean Facilities

Very professional experience with Rick Riano. The car I wanted was brought in from Syracuse with no questions asked.

Nice dealer

John, Everyone from Sales, Managers and Finance were great...Thanks

Awesome place

I truly appreciate the Henrietta service department. They have always been very kind and supportive. I will say that I have actually been treated with more respect and kindness from this team than any others and would alwaysreturn when I need assistance with a car concern

Horrible experience

After being in a bad car accident with a totalled car I needed to quickly get a new car.I went to Cortese to test drive a Fusion. I told the salesman that I had chronic back pain and could not walk far. He took me out to the car lot to find a Fusion I could sit in to see if it was comfortable. He made me walk around the lot as he tried to find a car with an unlocked door. After trying at least 7 cars to see if they were unlocked, I told him that I couldn't walk any further. After he continued to walk all over the lot trying to find an open car, he found one. I am tall and my knee was hitting the steering wheel. I asked him to show me how to adjust the wheel. He could not figure out he to do it. Then I did the test drive even though my knees continued to hit the wheel. When I started the car a warning went on saying it was almost out of fuel. When I told the salesman he said we could just drive around the parking lot. After my short drive he told me to back it up back into the tight spot. I told him I was not used to a car this big and was uncomfortable backing it up. He told me that it was easy and I could do it. I felt like I was on a driver's test. I went to several dealerships in my search. All drove the car up to the front door and yes the steering wheel is easily adjustable. Going to Cortese was a huge waste of time.

Poor Customer Service, Deceptive Practices

I visited Cortese Ford on April 20, 2016 to view an F-150 I had seen on their website and was interested in buying. The salesperson came out to greet me as I was looking the vehicle over. The truck's appearance was great except for the aluminum wheels which needed repair. The salesperson said that it would be no problem to swap them out with a set of wheels from another F-150 on their lot. I subsequently agreed to purchase the vehicle on the strength of the salesperson's assurance that the wheels would be replaced. The salesperson drew up all the required paperwork as I sat waiting in his office and then took it all to his manager for approval. Upon his return from the manager's office I asked once again if the wheel issue was resolved and he said he hadn't brought it up yet with his manager. He did however make it a point to explain to me that they had put approximately $1,700 into repairing the vehicle to prepare it for sale. I asked the salesperson to inform his manager about the wheels and to get back to me later that day. The salesperson contacted me sometime later and said that manager was unwilling to repair the wheels because they had already invested $1,700 into the vehicle and their profit margin was too tight to incur any additional expense. I responded that any investment they made into the vehicle repairs was their cost of doing business and they should not hold it as leverage against me. I insisted that they should repair the wheels as the salesperson promised. They countered by offering to pay for half the repairs so long as I paid the other half. I declined that offer at which point they said they'd repair the wheels at their cost on the condition that I finance the vehicle purchase through the dealership so they could recoup some of their losses. Again I declined on principle since their salesperson had promised at the beginning to swap the wheels out with another set. At that point I cancelled the deal. Additionally, I felt they were pressuring me to accept less than they promised at every turn in the buying process. I will not under any circumstances return to Cortese Ford.

Fantastic Experience

It was great. Wayne Raimey (sp?) was very professional yet friendly, and I feel he was honest and straightforward. He seemed to truly care about our experience. The '09 Buick Lucerne we purchased had just come in, and Wayne seemed to do a great job making sure it was ready for us the next day.

Fast Response

We had the defective dual clutch assy. replaced in our'14 Focus that another Ford dealer(a new ford dealership that is based in the Buffalo area) said there was nothing wrong with it. Cortese's service department diagnosed it right the first time and repaired it.

Very Comfortable

I initially came to the dealership to have my car repaired. I appreciated the fact that the service crew were honest and gave me an option before they began to do a very pricy job. Being that my car was not worth fixing, I was referred to a sales consultant (Bill Clifford). Bill made me feel very comfortable about the decision and was very helpful. The process was very quick and easy. I'm very satisfied!

Best of the Best

Great experience; very accommodating as we moved through various options we were considering; very professional.

Great service

Great service, no pressure buying..did good pricing and very friendly staff.

Personalized Touch

Great, we felt Bill tried his hardest to provide us with a good deal.

great experience

Everyone was very friendly and courteous!! I had a great experience buying my new C Max!!!

Clean Facilities

I had an appointment with Matt McLean, greeted at door, everyone very nice and friendly

Phenomenal experience

Every one was very kind to me. Andrea Chapin, gave me all information to explain about the operation worked for buying a car from Cortese. She was kind and helpful.

Painless Buying Expirence

My salesman Dan gulyan was very professional, knowledgeable, friendly & made my experience very comfortable as a first time buy

Terrible

I wasted 3 hours of my time, the sales person had to check every step with his boss, he gave me wrong numbers and never apologized.

Wonderful Experience

Excellent, informative, efficient, no pressure, respectful. .

Nice experience

We really found the experience to be generally easy, straightforward, and clear. Much of that had to do with our having already decided on what we wanted to do

Easy to work with!

Due to the excellent salesman Chris whaling this was the greatest experience in purchasing a vehicle. Start to finish best salesman I have ever dealt with

Good Deal

It was an awesome experience and I had the best sales rep., Bill Clifford!

Smooth

I was very comfortable and was not rushed or pressured into making a decision.

Great experience

Dan was wonderful and made getting a new car a good experience.

Great service and very professional people

Donna Spofford met us virtually at the door. What a wonderful person! She went above and beyond to find us just the right SUV for me. I will definitely buy from Donna again, she's the best sales person ever.

Very Pleased

Our Vehicle purchase was top shelf from all your staff, from sales to finance. I felt extremely comfortable, and felt I was given a very good deal.

Awesome Time

Wayne was very knowledgeable, and did a really good job.

Fantastic Experience

The sales staff was very attentive and helpful. .,,,,,,,,,,,,,,,,,,,,,,

best experience

rough start but ending up happy due to outstanding sales man: WAYNE RAYNEY

Great deal with excellent service

I was very pleased with this purchase. Have been looking for a while for a used Mustang. I felt I got a great deal with excellent service.

Excellent

Donna Spofford was an excellent and caring sales representative

Awesome purchase experience

Everyone who was involved in our purchase was fantastic.

Very positive experience

Experience was great. Denise did an outstanding job to get us into a truck we wanted and could afford!

Timely service

My wife and I were extremely pleased with Dan Tucker who handled out sale. He is an outstanding sales rep.

Fun experience!

He was a pleasure to meet with the warm welcome, friendly smile and firm hand shake, I'm glad he worked with me to put me the car of my prayers and dream. I appreciate him so much for his assistance and effort that he has put into making this one of the best days of my life and I'm just serious. I appreciate his business partners that have in trusted in helping me get started over again in what I call a blessing in disguise. Again I thank you and appreciate all your effort, assistance and help. God Bless have wonderful Holidays and a Blessed New Year.

GOOD CUSTOMER SERVICE

The Salesman Bill clifford was couteous and very professional. We knew what vehicle we wanted and although the one we came in to see was already sold he directed us to a Cerified pre-owned vehicle that fit our needs. Good experience all around. He spent as much time as we needed to acquaint us with our new vehicle which went above and beyond our expectations even to sinc up my phone.

Great Experience Here!

When picking up my car I was not given a full tank of gas. They did not have the keys to my car for me and I have to go pick up the second set at a later time. They did not give me the owners manual. It seemed disorganized and inefficent.

Best Car Buying Experience Ever

Wayne Rainey was our sales person. I have purchased form Wayne in the past also. He is very good. We had a good sales experience.

had a great expereince

I had a great expereince with my salesman, Burt Lyons as well as meeting Tom, Donna, and Andrea...all very supportive and worked cohesive. Stephen Moser was helpful getting me a better finance rate. Great staff, good experience.

Awesome car, great dealership!

Denise Warren is the best salesperson I've ever worked with. She helped me negotiate the deal that I wanted, and she always goes the exta mile to make sure that everything is done right.

Great Impression

From start to finish, John Freudenvoll handled the entire transaction seamlessly. He worked within my budget, and got me a gorgeous car for the right price. As a long- time satisfied service customer, I had no hesitation walking into your showroom as my first (and only!) choice.

Awesome experience

It was great. Andrea in sales and Steve in finance made the process very easy and stress free.

Followup is second to none!

I had a good experience. The saleman was informational. The one problem I had is the advertise and posted Mileage was incorrect. The car had 6900 miles and not the 5900 that I was told it had.

Great Dealership

I was very happy with the experience and Bill Clifford

completely Satisfied

It was very good and I was completely Satisfied. Professional and timely. Was able to work a deal out in a timely fashion.

Amazing Experience

Well informed of options of leasing deferred payment options. Salesperson was personable and informative and friendly.

Awesome car, great dealership!

Wayne was great from start to finish. Very thorough, knowledgeable and passionate about Lincoln.

Happy Customer

This was our first experience with Cortese and was certainly positive. Our sales person, Denise Warren did a very good job and made us feel comfortable during the purchasing experience.

Awesome car, great dealership!

I was excited about the purchase. Overall good experience but I don't enjoy haggling over trade in values.

great service!

This is the 5th vehicle I have bought from Cortese. I really like the mkc, the only thing that would be better is if it came in a hybrid

Great and very Clean facilities

Found exactly what I wanted for a price I could afford .

Phenomenal experience

It was great...I purchased a 2014 Fusion with the help of Tom Ciavorri. What an asset for your dealership. He treated me like a family member and I would certainly recommend him to anyone looking for a vehicle

Excellent Treatment

Tom was a great salesman. The entire experience was excellent.

Fantastic service & great cars

My experience with Cortese started with Denise Warren,. She was friendly and seemed to try to want to see us with the best price, product and options available. She worked all morning and part of the afternoon to complete the transactions in one day. She was a great sales person. She even offered my husband her office to take an important business call. I would recommend her to any one who needed a car.

great service

Im happy with everything 3rd car . Thanks to andrea , steve and shane

SuperB !!!

Very happy with both my sales person and finance guy,

Excellent All Way Around

On my first visit back in May, Wayne Rainey was very knowledgeable and helpful concerning my inquiry about the then-upcoming Lincoln MKC.

Easy and friendly purchase experience

My late husband purchased a certified Lincoln 10 years ago from Wayne Rainey. I returned to Cortese, sought out Wayne who found a certified 2012 Lincoln MKS which is the perfect car for me. He helped me navigate the necessary paperwork to transfer my Florida plate and registration from my OLD CAR to my new one. He also patiently gave me a tutorial on all the bells and whistles of my new car. Cars have certainly changed technically in 10 years! I was completely satisfied with my experience.

Satisfied Customer

I had a very pleasant visit and Bill Clifford was very helpful.

Great Dealership

Excellent all around. Impressed me and that is not easy to do.

The Best

I went on Friday, and was able to put a down payment on a pre-owned (1 owner) 2012 Ford Fusion SE to hold it. On Saturday we went back and confirmed that I wanted to purchase the preowned-car I selected. The car was ready for "delivery" on Monday and I drove it home that evening. Everyone, especially Donna Spofford, sales consultant, was friendly and factual. There were absolutely no gimmicks, there was no misimformation or trickery, etc. It was clear-cut, and they worked WITH my budget. I had to stay within a VERY tight budget, since I'm currently paying my way through my graduate degree. She and the finance people worked to get me a great deal, with awesome financing and a low APR. THANK YOU.

Great Customer Service

I went on Friday, and was able to put a down payment on a pre-owned (1 owner) 2012 Ford Fusion SE to hold it. On Saturday we went back and confirmed that I wanted to purchase the preowned-car I selected. The car was ready for "delivery" on Monday and I drove it home that evening. Everyone, especially Donna Spofford, sales consultant, was friendly and factual. There were absolutely no gimmicks, there was no misimformation or trickery, etc. It was clear-cut, and they worked WITH my budget. I had to stay within a VERY tight budget, since I'm currently paying my way through my graduate degree. She and the finance people worked to get me a great deal, with awesome financing and a low APR. THANK YOU.

Satisfied Customer

Everything was great, Daniel was or salesman. He was was knowledgable and was able to get us a great vehicle. Everyone one there was friendly and helpful. We had an awesome experience !

Extremely professional

A wonderful Salesperson is what promted my purchase! Extremely professional, and compasionate. Andrea was great!

Wonderful place to buy

Great Tom Ciaviarri teach me learning about lease and own car therefore I explained my wife what exact tom told me My wife and I first time have lease car therefore we are deaf Tom was very good good clear body language and lip read and write paper.

Fantastic service & great cars

My experience with Cortese Ford was to purchase a new Ford Focus after the one I had been driving was totaled in an accident. The salesman, James Zenkel, and everyone at Cortese Ford was more than willing to help me find a new car, but what surprised me was that everyone there was genuinely concerned about my well being after my accident. They were more than willing to work with me while I waited to receive a check from the insurance company.

Fantastic service & great cars

It was great. We stopped in without an appointment and ended up buying a pre-owned car.

A good experience

Worked with Burt Lyons. We had a hang up with my last payment to Nissan, but Burt handled it well. A good experience.

Outstanding Customer Service

There was confusion about the warranty that I was offerred and purchased to what was truely available when I came to pick up the vehicle. Jeff in finance did a nice job of straightening things out.

Highly Recommend your Dealership to others

It was well worth the hour plus ride from Lackawanna NY. I found the F250 with the exact options I needed through a web search of various window stickers of vehicles. It wasn't the most expensive vehicle but Chris Whaling and the rest of the Cortese staff treated me as if it was.They not only went an extra mile, they went many extra miles in many ways. Professional, courteous, etc. Buying a new or used vehicle is a big ticket, big event for people. They want to feel good and have satisfaction when completed. Your staff appears to understand this.I have no "buyer remorse" and will highly recommend your dealership to others.

Very Honest

I have met with and worked with Dan Tucker and I found him to be a real credit to your sales staff. Please let me tell you a little about my self. I have BS and MS degrees in engineering. I worked for 28 years for Eastman Kodak. Prior to retirement I founded the 501(c)(3)nonprofit Electric Grand Prix Corp. to promote EV technology and this lead to my founding both the New York State Electric Automobile Association and also the Genesee Region Clean Cities Coalition, one of the NYS coalitions within the US DOE's Clean Cities program. In addition to working to promote hybrid electric vehicles I am going to work through Dan to recruit Cortese as a new member of the local Clean Cities coalition. I sincerely believe that we have a lot to offer to each other. I look forward to, one day, having the opportunity to speak directly with you. Until then I will continue to work through Dan. Of course I have to say that after driving the C-MAX for three days, I find it to be a very delightful car to drive plus the display tells me that I am getting 40 MPG!! Thank you for your help with my project, Paul Heaney

Amazing Experience

My wife and I had a great experience with Cortese Lincoln. Marc Parker did an extremely thorough job of explaining all the features and advantages of owning a MKZ. He was very thorough and knew all aspects of the car we were interested in. He was very personable and patient with us. Marc was the difference in my wife and I purchasing our new car!!

Amazing Experience

We had been working with Andera, she actually emailed us to tell us Cortese had a deal on a Ford Escape.

informative and extremely cooperative

Andrea Chapin handled our lease. She was polite, informative and extremely cooperative! It was a pleasure to deal with Cortese ford!

Awesome place

We were greeted at the door by our sales rep, Wayne Rainey, he was very pleasant and answered all of our questions about leasing a new Lincoln.He took us on a very delightful test drive and showed us all of the bells and whistles the car had. When we got back to the showroom he really worked hard for us, getting the deal that we needed to lease our vehicle.He was a joy to work with, he didn't put pressure on us at any time or make us feel uncomfortable. We would not hesitate to recommend him to our friends and will return to Cortese when we need to buy our next car.

The Best Deal

Tommy knows his stuff and was very helpful. Understood our needs and delivered to us what we were looking besides price!

Awesome place

The whole car buying experience was a pleasure thanks to Wayne Rainey. He is knowledgeable, professional and very personable. Every staff member I met seemed interested in making sure I was satisfied. The MKZ is a wonderful car! Full of pleasant surprises.

Awesome Experience

Friendly, not too much pressure, finally arrived at a fair deal. I would recommend to others.

Awesome car, great dealership!

My son knew I was looking for a specific truck he found this one online.

Great Experience

Incredible. The service that was provided and time spent with the salesman was outstanding. He spent hours providing us with in depth knowledge and made leasing the vehicle a great experience.

Easy to work with!

Excellent Bill Clifford was extremely helpful with all the questions I had

Great deal

This is the fourth Lincoln I have purchased from Cortese. I'm a very loyal customer.

Affordable Service

The people who help me were very kind and made sure that everything went through smoothly and quick with no problems

Amazing Experience

STRESS FREE ! PLEASANT ! COMFORTABLE! FRIENDLY! ENJOYABLE!! AFFORDABLE!

Excellent Service

After visiting several other dealerships in the area, Cortese Ford offered me a brochure on the Ford Escape to take home and discuss with my husband. Cortese also was the only dealership who actually provided a written proposal of the trade in value and payment options. Made me felt confident dealing with Denise Warren and Cortese.

The Best

My experience with Cortese was wonderful my salesperson Burt Lyon was excellent he is a real asset to the Cortese Family. He is very knowledgeable about Ford product and took his time with me to explain everything. He has also followed up with me to check and see how I like my new Ford

Great deal

I tried awhile back ago but no one wanted to work with me so went to Chevy dealerships and they work with me?

The Best Service

When I was shopping for a truck I tried all my local Syracuse dealerships, I knew what I wanted, how much I could afford, and I knew I did not have a whole lot to trade in coupled with poor credit. The Syracuse dealerships would not even entertain a conversation. I broadened my search and met Tommy at Cortese and the finance department not only did they get me in for what I wanted but I got a great warranty and they did it all in 48 hours. Well worth my trip from Syracuse.

Unsatisfied Customer

Very high pressure sales department! Service dept. worked on same problem 5 times now and problem is still there.

Update to February, 10 2013 Don't use service..

Update to the recall issue with the fuel injector Cortese damaged during ecoboost recall. A few months back before my fiance and I turned in the fleet vehicle the Escape stalled out with no power. Brought it to aanother Ford dealership, and we found out the fuel injector they messed up during recall was bent. Luckily it was a fleet vehicle, for we the car finally failed at 50k, so it was out of warranty. Thus, the fleet company paid for the repair. This shouldn't have happened. Thank God we have a new fleet Escape that will never touch Cortese's proper along with my personally owned Fords/Lincolns!!

The best Customer service in NYS

I can't even explain with words how grateful we are; James (our salesman) should get an award for being the best customer service/sales person in NYS. This person was always there to answer any questions about our now new car (and when I say "always" I really mean it, we got his cellphone number and he was answering questions even after hours!!!), when we got to the dealer he was extremely helpful and patient. OMG what a wonderful experience.

Car hunting

I went looking to update my car, cortese caught my eye so i stopped in. Not surprised to being accosted at the front door, sat down they took my information, took a test drive and it went bad from there. The sales man would not budge on the advertised price, not one penny, but kept insisting i bring him a offer when i told him 3 times what my offer was!! i was so confused on there tactics when i just left, I'am going to stay away. NO sale over $1200.cash difference.

don't use service

Brought my 2013 Escape 1.6 eco boost for recall. First, waited 2 hours for rental, when I had an appointment (this is my work car, and I was late on calls due to this). Second, when I got car back it started to missfire and check engine light came on (it was fine before I brought it there). Cortese said they forgot to put a fuel injector back on (recall was a computer issue). I don't know what they did to my escape, for now it keeps missfiring, but no check engine light. I'm glad this is a work vehicle and in 8 months it will be someone elses's problem. Stay away!

Avoid paying an additional $499

If you buy any new car from any Cortese dealership, you are charged an additional $499 for a weather-proofing clear-coat that is temporary. Below is part of a message from John Cortese himself regarding this charge. They did not tell me about this during the purchase of my vehicle and the sticker stating this was not present. "It has been our policy since the mid 90s to apply paint protection to all of our new vehicle inventory in order to protect the paint and finish from acid rain, bird droppings and tree sap. We have no idea as to how long a car will sit on the lot before purchase so we have viewed this as a viable solution. Due to costs related to the application we add an addendum sticker of $499 to the factory window sticker. This then changes the dealer list price by that same amount." -John Cortese

review 100

bought a new for fusion hybrid and my salesman shane chapin was very professional

Great Dealer

We've purchased 4 new Fords from Steve Moser this year, Steve was very knowledgeable and got us a great deal on every one of them.Joe Digardi, the Finance person got us a great rate on our loans also. The Service Dept. is another reason to shop Cortese Ford, We had some warranty and maintanance work performed through our service advisor Fred Vacaro and we were quite pleased about the experience. Great Dealership!

Buyer beware...

They tried to hike the price by $1800 on an 2011 F150 which I ordered with a $500 deposit & signed contract. Did purchase the vehicle at the correct price however, was stressed out on the day of purchase. Never again.