Copple Chevrolet GMC

Fast and Friendly

I didn't have to wait for the service at all. They checked me in right away and I went down to the diner and came back a half hour later and the car was ready. And of course, it was my first (free) oil change and it was worth the drive from Lincoln to have it done. The team that worked to get my car to me when I purchased it was amazing. I really appreciate Copple Chevrolet.

Great place to get a truck

I had the pleasure of leasing a truck from this location over a year ago. The sales and finance reps were great to work with. The service department has also been great calling to schedule regular maintenance and keeping me informed of any recalls that need to be addressed.

Recall

I took my 2015 Silverado pick-up in for a recall. The service manager told me approximately how long it would take to fix the problem. The truck was repaired in a very reasonable amount of time and I was on my way sooner than I thought.While my wife and I were waiting in the breakroom, several Copple associates stopped and asked, "If we were being helped and if there was anything they could do for us"? This showed my wife and I the interest that Copple Chevrolet has in its customers to make us feel we are welcome anytime.

Our new Chevy Equinox

Our sales associate Russ, was friendly, straightforward, and well informed. I don't normally find car buying an enjoyable experience, but Russ set the right tone from the very first contact. I have already told family and friends what a good experience we had at Copple with Russ.

Easy to deal with!

It was easy to deal with the sales staff at Copple Chevrolet. Thanks!

Great from start to delivery!

looked for a specific corvette on cargurus. tracked it at several dealerships including copple in nebraska. first contacted terry dickinson. was in frequent contact by phone and email. quick, accurate, and personable response. they did what i needed and did what they said they would do. went smoothly from start to finish from 500 miles away. went about as good a car buying experience could be, from first contact to them putting it in my driveway.

Great place, small town feel

Very thorough in explaining work done, looked up info on recall and explained very well, did work in a very timely order. I felt important and was treated very well.

Great experience

Was a great experience! Mark V made us feel very comfortable and made sure we were aware of all the features the car has to offer before driving off the lot. Very happy.

Amazing, fast and satisfied

Extremely satisfied with the car, the price and the service! I had a bad experience elsewhere but Copple showed me what it really should be!

Good Guys!

My experience with Copple Chevrolet was excellent. I had talked with two other dealers and thought I was buying an Acadia from which ever one came up with the best price. I had previously talked with Kirk Fleck at Copple and when he called to check if I had found a vehicle, I told him I had.Since he knew what I was looking for he had also found the same vehicle as the other two dealers, however, he at least knew the one I had thought I was buying was already sold!!! I checked with one of the other dealers and when he finally did his homework, he admitted that the vehicle had indeed been sold.Kirk told me about a trade-in Copple had with only 14,500 miles. I decided to take a road trip and visit the Copple dealership. Kirk met me and showed me the vehicle he thought would work well for my needs and that I would really like. As this was my first time purchasing a vehicle completely on my own, I was very appreciative of the straight-forward way Kirk discussed the vehicle with me. There was no condescending, false flattery that I had received from the other dealer. The same held true in dealing on the price. They absolutely did not pressure me in any way to purchase from them. It was refreshing to see the interaction between Kirk, Sean Taylor, and Mile Albrect. They seem to really respect one another and are a good team. Kirk also spent over an hour going over all the features of the SUV including setting up the computer. for me. He even bookmarked a page in the owner's manual so I could easily set up my garage code when I got home. He made sure that I knew that he would be available to help me in the future with any questions or concerns I might have.I would recommend Copple Chevrolet GMC to anyone interested in purchasing a vehicle. I think there is an advantage in dealing with a smaller dealership where they work as a team and where they really care about their customers.

Took advantage of me

I went in to redeem a prize I'd received in the mail and told them from the beginning that I just wanted to look at what they had and wasn't in any hurry to actually buy a car. They asked for my information and had me sign a paper without telling me anything at all, so I assumed it was for the prize redemption only to find out the next day that they ran a hard check on my credit without even telling me. They took full advantage of the fact that I was a young lady by myself. I will be reporting this to the BBB because this was not an ethical action by any means. I will never go there again knowing they tried to pull a fast one on me like this.

GREAT Experience

They were great with my situation. I had an extremely strict budget and they made sure to fit what I needed into my budget and make it work for me. They saw the previous car I had and knew I needed a car very soon. All the staff members were incredibly helpful. They made sure to make the stress of car buying as quick and comfortable as possible. They were extremely patient as well, considering this was my first dealership buy. Very Very good experience.

Great job

Roger and Mike did an excellent job of working with me on total vehicle price as well as, the price I wanted for my trade. I really appreciated not having to spend hours or days haggling over price and was astonished to come to an agreement in an hour and a half. My experience could make become a lifelong customer.

Great Service and Dealership!!

Great customer service, has bent over backwards for my husband and I to make it right. We bought our equinox about a month ago from Copple and had to send it back twice to have the brakes fixed already. We noticed the brakes making a grinding noise the day after we brought it home. The first time it was in the shop, they brought it back to me it was washed and clean and filled up with gas as promised. I will say it was brought back within a timely manner (1-2 days). But the brake issue still wasn't fixed as they thought it was after I got it back. Vehicle went back into the shop again. This time it was in the shop for 6 days and I was promised it would also be filled with gas upon returning. They did detail it and made sure it was clean when we got it back. But when we got it back it was not filled with gas, leaving us with about a quarter of a tank. Copple is a great car dealership and would recommend it to any of my family and friends. We are very satisfied, and the only complaint is that it was not filled up with gas like promised and we had to spend a lot of money filling up the chevy traverse that we were given in exchange (what a gas hog! :-) Just didn't know if there was anything that could be done about this for the inconvenience? Thank you so very much! Not to mention, Copple never charged us for any services!

Great Buying Experience

Roger and everyone at Copple did a great job. It was my best car buying experience ever. Copple just does things different from any other dealer I have been to.

overall experience was good

For the most part the experience was good. Selection was good and test drives were fine, knowledge of the vehicle was good. Finance manager was very helpful and explained everything very well and we were also introduced to the service department which was nice.

Copple knows satisfaction

Roger is an awesome guy and he does a great job. Everyone that I talked to from Copple were friendly. I love my new Malibu and I'm very satisfied with my purchase. I am always going to want what's new and try something different. So I will be back soon!Your happy customers,Jonathan & Katelynne Raborn

Excellent shopping experience!

Jay was extremely helpful. His sales style makes the buying experience easy and stress-free. All others were also extremely helpful.

Good Service

Had an oil change. took advantage of special coupon. Service was quick. They check on all of my cars for recalls which was good.

Great people very clean Shop and waiting area

Friendy people shop is very clean remodle looks great. Service rep explained things well and I understood what needed to be done to my truck it was done well and in a timely fashion.

2014 Silverado Recall

Just happened to be there and asked if they had time to look at the recall, and they looked at it on the spot. Best car dealership we have ever dealt with. We live 40 miles away and it's worth the drive.

Copple chevelot

Jeff did not bother me with phone calls or anything, just a email now and then. No pressure from him. Not a phone cal day after day asking if I made a decision. Just let me alone.

Great Service

This was the best experience I have ever had purchasing a new vehicle. Extremely helpful and acknowledgeable staff. I will continue to do business with them and gladly recommend them to friends and family.

Friendly and Courteous Sales and Service Personnel

I have no complaints regarding the service from this dealership and shared my positive experience with a couple of friends at lunch today.

A mist a snow storm Great service with a smile

In the mist of a snow storm they still were most professional and performed the required warranty items in an extremely timely fashion. This is why Copple has my Five Star no hassle rating

Excellent Service

I always receive a nice greeting when I visit Copple's. I have done business with them for years and will continue to purchase and service my vehicles with them. They have my highest recommendation.

Mark was an amazing sales consultant to work with. He was...

Mark was an amazing sales consultant to work with. He was very kind, helpful and patient (we had our 2 young boys with us)This was the most relaxing car buying experience I have ever had. If you are looking to buy .. give Mark Vandenburgh a call. You will not be disappointed.

FRIENDLY PEOPLE!

EVERYONE IS ALWAYS NICE AND FRIENDLY AND WILLING TO HELP! I CAME LATE ON A SATURDAY AFTER THE SHOP WAS CLOSED AND THEY STILL SET ME UP WITH A LOANER SO I DIDN'T HAVE TO DRIVE ALL THE WAY BACK. GREAT SERVICE!

Great fast service, very pleased with the work.

They got my vehicle in and repaired in the time they told me and I am very pleased. I plan to have my brake work done when it is time.

Great service, nice facility

My experience was nice. The upgrades to the dealership are beautiful! Only recommendation I would have is to have the car washed before returning it to the customer.

Great Service!

I feel you went above and beyond my service expectations driving to Plattsmouth to pick up my Terrain and then drive it home again. I don't know of any other dealership that would do that.

Great Service

The mechanics made sure everything that needed to be done was covered under my extended warranty and double checked a couple of the items to make sure the GMC 2010 truck was running correctly.

Great Dealer in every way!

First class all the way, absolutley would use them again in the future. Very professional outfit that takes customer service to heart and was very helpful through every step of the process.

GREAT service,GREAT people, Spectacular facilities

Every time I go to Copple Chevrolet, whether it's for service or to purchase a new vehicle, everyone ALWAYS knows who I am and I'm greeted like an "old friend". The newly remodeled waiting are is awesome with the TV, Internet access and beverage options! It makes the time waiting for any service enjoyable! Our most resent care purchase was the easiest and quickest one we have made yet. The dealership bend over backwards to accommodate my schedule for the test drive, document signing, financing, etc. This is the 4th car we have purchased from Copple's and it WILL NOT be the last!!

Great service, no pressure and knowledgeable

Your team made the car buying experience very easy and made me feel very comfortable with my decision. I am very pleased with the whole experience.

I couldn't ask for a better car buying experience...

I couldn't ask for a better car buying experience than I received from Mark and the team at Copple. From finding a car that met my criteria to knowledge about the vehicle, no pressure sales technique and keeping my best interests first they remained professional, courteous and friendly. I will recommend Copple to anyone looking for a new car and will definately return in the future.

Mark VanDenburgh at Copple is great to work with. He...

Mark VanDenburgh at Copple is great to work with. He gave me his undivded attention as I went through my list of Q's and vehicles I wanted to drive. He and the owner, Bob, made it worth my while to get out the the city and shop at thier small town dealership. My customer experience was teriffic.

As always, the service and attention were stellar! A...

As always, the service and attention were stellar! A very warm, friendly and professional staff! Roger and Mike were great to work with and Casey in service was informative, detailed and very professional! I have been purchasing cars from the Copple Team for the past 7 years and will continue to do so for many more! Thanks Copple Chevrolet for making me feel like a very valued consumer!

Mark Vandenburgh was very friendly and helpful. He came...

Mark Vandenburgh was very friendly and helpful. He came out to the vehicle with me after the purchase to make sure that i knew how to use all of the options that were available on the the vehicle. I purchased my car on a Saturday and on Monday he called to see how i liked my new car and if there was anything further he could do for me. He was very nice and i will definitely recommend Copple to my friends and family.

I'm usually very skeptical of going to car...

I'm usually very skeptical of going to car dealerships and have had negative experiences at several other dealers in the past. Sometimes, I feel like they see you as a women and see the word "SUCKER" tatooed on your forhead.However, I went to Copple because a friend recommended Mark Vandenburg as a reliable and honest sales person. I was not dissapointed. He actually listened to all of my needs and wants for a truck for my family. As I was not in a rush to purchase a used truck, I described to Mark V. that I wanted a vehicle safe, comfortable to drive and large enough for my kids! I saw one Escalade on the lot and he had explained that it was not even for sale yet because it had to be checked over and serviced. Within 24 hours, Mark called me and stated, "I'm sorry. I know you had your heart set on the black Escalade, but it has some oil pressure issues. This is NOT the vehicle for you. I wouldn't sell this to anyone and, infact, we are removing it from the sales lot!" I was shocked, and impressed that a car salesman would be so trustworthy! Over the course of the next few days, Mark kept in contact with my husband and I to update us on some trucks that were new on the lot. He found the perfect truck! It was my dream truck! I am now the proud owner of a 2005 silver Escalade with all the bells and whistles!!! My family couldn't be happier. Mark has gone above and beyond for us. His staff were polite and knowledgeable. They made the process of getting financing painless and searching for a vehicle fun!!! I would highly recommend anyone in the market for a new vehicle to visit Copple Cheverolet and ask for Mark Vandenburg by name.....he was great!!!

Made a deal on a new GMC pickup they found in another...

Made a deal on a new GMC pickup they found in another state but was told several days later, bait and switch style, that the vehicle I agreed to buy had been sold but I could buy a different, more expensive unit with several options not on the original vehicle. The difference between the original truck and the second one was $600. I insisted that they honor their original deal, they finally agreed only to inform me several days later that the second vehicle they located in another state had also been sold. I did some research and found the second vehicle and spoke with a rep for that dealer who told me that the vehicle was not sold and was available but that Copple could not honor the price in the deal they made with me because of rebates and other issues due to a dealer to dealer transfer. Instead of being truthful, misled by trying to sell me lesser vehicles.

I had an accident. Didn't have a phone number with...

I had an accident. Didn't have a phone number with me so I emailed the owner, Bob Copple. He immediately called me. He offered to send his guys to where I was with a loaner. His staff was extremely courteous and pleasant. I was stressed and frazzled and upset and it was so reassuring to get taken care of so well. He's a great guy, he runs a great dealership and I so appreciate him and his staff.

I had a wonderful experience working with the crew at...

I had a wonderful experience working with the crew at Copple. From the Salesman at the dealship all the way to their Service Department.The Staff was very nice and willing to go out of their way to to make sure I was happy and comfortable with any decision I made. As a person who dreads going car shopping and dealing with sales people I have to say going to Copple in Louisville was a refreshing change for me...I had the pleasure of working with Salesman JD Sorensen who was very professional, honest and never pushy! I felt like I was working with a long time friend or family member who had my best interest at heart instead of a Smooshy Salesman who just wants to make a sale. I have to also note that the men who work in their Service Department were equally as great, I was lucky to be able to work with Casey Taylor in their service department, he also made me feel like a friend and not just a customer, keeping me updated on the service of my vehicle every step of the way. I will definitely be going back their for my next vehicle purchase as well as sending family and friends their way :)

We had a great experience buying our new Chevy Silverado....

We had a great experience buying our new Chevy Silverado. Mark was great to work with and answered all questions that we had. Mark did an excellent job of locating the truck that we wanted and made all the arrangements to get the truck from another dealer in South Dakota to the lot in Louisville. The deal went off without a hitch. Mark was great to work with and I would recommend working with Mark and Copple Chevrolet..

My wife and I had a great experience at Copple GMC/CHEVY....

My wife and I had a great experience at Copple GMC/CHEVY. When we showed up, our salesman Mark had all the SUV's ready for us to look at. He walked us through all the options and features, and made it easy for us to make a decision. Trading-in our old car was simple, and based on my research, we got a great price on our new vehicle purchase and my wife and I were very happy with our purchase. The sales staff was not pushy or aggressive and let us make the decision. We would definitely buy our next car from them.

We enjoyed a great experience buying our new GMC. Mark...

We enjoyed a great experience buying our new GMC. Mark was great to work with, and answered all our questions. Would recommend this dealership to anyone.

Copple Cheverolet was great to deal with. The price was...

Copple Cheverolet was great to deal with. The price was beyond great and Sean was very easy to deal with. The car we wanted was waiting for us with a full tank of gas. We were encouraged to take as long as we needed on the test drive. we came back to the dealership and within minutes we started the buying process. The finance department was vey friendly and helpful. I will be telling everyone looking at a new or used car to check out Copple Cheverolet.

The sales department went above and beyond to make sure...

The sales department went above and beyond to make sure we got the right vehicle within the price range we were looking. The staff was very knowledgeable in all areas. There was no high pressure sales tactics. The service department was very friendly and helpful. We will not be using other dealers that are closer to our house for services because the Copple's professionalism. I will be doing more business in the future with this dealership.

The service department was very helpful and friendly from...

The service department was very helpful and friendly from the start of my vehiclular problems. They were very attentive and fast with their help. They got my truck in right away, diagnosed the problem and had it fixed in less than one workday. They were reasonable on costs and did not try a hard upsale on things that might warrant service. Although the srevice department did not have any loaner/rental vehicles available, the salesman that my family deals with was very helpful. Jay Emery was helpful and friendly and at the peril of another sale, was able to help secure a vehicle that I could use for the time my truck was being serviced. Jay went above and beyond his salesman duties to help me out of this situation. He is the main reason that we shop and buy at Copple Chevrolet.

Copple Chevrolet GMC in Louisville, NE Purchased a Chevy...

Copple Chevrolet GMC in Louisville, NE Purchased a Chevy Malibu from Mark. The process was quick and easy. Mark was great about explaining all the details on connecting my cell phone to the car. Mark took the time to make sure I understood all the new features and was very patient. Will definite get my next car at Copple!!!!

Had a good experience with Mark, he did a great job. No...

Had a good experience with Mark, he did a great job. No pressure sales, and very willing to work and accomodate to our needs. We would recommend this dealership to anybody!! Thanks Copple for a great experience.

Have had great buying experiences with Copple Chevrolet....

Have had great buying experiences with Copple Chevrolet. My last purchase was a Silverado. The staff including Bob Copple, Michael Albrecht, and Jay Emory took care of every step of the way. I was very particular regarding the color, add-on packages, and custom features that were included with my truck, and the staff not only found the perfect truck for me but gave it to me at a price I couldnt argue with. Never once did I feel pressure to do something I wasnt comfortable with, which I cannot say about experiences I have had at other dealerships. And other dealers were not able to compete with the quality AND service of Copple Chevrolet. They did more then take care of me with my trade-in, which I was worried this would be my greatest hassle. No stone was left unturned as my truck was delivered to me at my house and the paperwork taken care of prior to the sale by the staff. This was particularly impressive as my last purchase I made from Kansas City, although my 3 previous purchases from Omaha could not have been more convenient either. Even servicing my vehicle (oil changes, tire rotation) with Copple Chevrolet has been a hassle-free experience. Since my first purchase with Copple Chevrolet, I have referred many family members and friends who have all walked away from the process feeling confident they received great deals. I now tell anyone going through the process of buying a new or used vehicle to give Copple Chevrolet a chance to make their car buying experience as gratifying as mine was.

2000 chevy suburban

Very nice people lots of money on trade in! simple small town dealership. they give you the savings instead of spending it on leather couches and fireplaces in the waiting room. Great service department and a personal touch in sales. I will definately be back many more times!

Easily the best car buying experience I've ever had. They...

Easily the best car buying experience I've ever had. They were honest and upfront about everything. Not once did they ever try to change my mind about the car I wanted. They were very friendly. I would recommend this dealership to anyone who's tired of the run around other dealerships give you.