Cook Ford

Cook Ford in Texas City,Tx.

Our sales lady, Tarah, did an excellent job! She was very nice,helpful, and informative. We were very happy with our purchase!.... Thanks Tarah!!!

Satsification

SatsifactionExcellent service, Service Manager courteous, professional.

Wonderful experience getting into a newer vehicle!

Words can not express my deep appreciation and deep gratitude for the people at Cook Ford for everything they did for me to get me into a vehicle!! A very special shout out to Liz, Ryan, Anthony and Bryan who treated me with dignity and respect! I came into the dealership with some serious challenges but they were able to work things out for me. I definitely will return to them in the future for purchasing vehicles! When you go, ask for Liz or Ryan, they will treat you right!

Great

The staff at Cook Ford Liz and Bryan made sure I got into the truck I wanted and at a great price. I am very pleased with the service. I will be sending people to them to buy a vehicle.

Cook Ford

Good, quick service. Very courteous and friendly. Always willing to work my Navigator in for service no matter how busy the department might already be. Highly recommend John Debolt's outstanding management.

Good Service as Always

At the last minute I noticed I needed an inspection. As always, John was accommodating and got me in right away.

Horrible after the sale service

DO NOT purchase from Cook Ford!!! Before I purchased my car from Cook Ford I had read a ton of negative reviews. Typically I would have just kept on moving but that a specific model of Jeep for sale that I had been trying to find for quite some time so I rolled the dice and went to look at it. I explained my hesitance to the salesman and he assured me that the negative reviews were do to some old management and salespeople who were no longer there.Again, i took a chance and took him at his word. I traded in my car and purchased the jeep that day. About 6 weeks later I received a letter from the finance company on my trade in, saying that the pay off was short. I contacted Cook Ford and let them know they agreed to pay off my car and that the finance company was saying they short paid. Brandie from Finance apologized and said they would get right on it. I again, took them for their word.About 30 days later I received ANOTHER letter from the old finance company telling me I was now being reported to the credit bureau as being more than 60 days past due! I had never missed a payment or been late in my life and now because of Cook Ford I have a negative history mark on my credit report ( it dropped from a 750 to a 704 for this one thing! )So i am now livid and I call Brandie. She is acting like it's my fault. So i did more digging, the payoff they got was good for the next 10 days. They sent the payoff in 20 days later after I traded the car in!!! So naturally, the payoff would be different. They also took their sweet time sending in the difference in payoff which resulted in my credit ding.So I call the old finance company and present my case and they tell me it's ultimately my responsibility to pay any shortages and they will not report any changes to the credit bureau. So for the next 7 years, my perfect credit is dinged because of their incompetence, laziness, lack of customer service. RUN FROM THIS DEALERSHIP!!!

Horrible after the sale service!!!

DO NOT purchase from Cook Ford!!! Before I purchased my car from Cook Ford I had read a ton of negative reviews. Typically I would have just kept on moving but that a specific model of Jeep for sale that I had been trying to find for quite some time so I rolled the dice and went to look at it. I explained my hesitance to the salesman and he assured me that the negative reviews were do to some old management and salespeople who were no longer there.Again, i took a chance and took him at his word. I traded in my car and purchased the jeep that day. About 6 weeks later I received a letter from the finance company on my trade in, saying that the pay off was short. I contacted Cook Ford and let them know they agreed to pay off my car and that the finance company was saying they short paid. Brandie from Finance apologized and said they would get right on it. I again, took them for their word.About 30 days later I received ANOTHER letter from the old finance company telling me I was now being reported to the credit bureau as being more than 60 days past due! I had never missed a payment or been late in my life and now because of Cook Ford I have a negative history mark on my credit report ( it dropped from a 750 to a 704 for this one thing! )So i am now livid and I call Brandie. She is acting like it's my fault. So i did more digging, the payoff they got was good for the next 10 days. They sent the payoff in 20 days later after I traded the car in!!! So naturally, the payoff would be different. They also took their sweet time sending in the difference in payoff which resulted in my credit ding.So I call the old finance company and present my case and they tell me it's ultimately my responsibility to pay any shortages and they will not report any changes to the credit bureau. So for the next 7 years, my perfect credit is dinged because of their incompetence, laziness, lack of customer service. RUN FROM THIS DEALERSHIP!!!

Great Buying Experience & Service

I got a great deal on my mustang there two years ago and I always bring it back there for service. They give really good service at a great price.

Great Service

Fast friendly staff. Makes dropping off fast and easy and keeps one informed of findings. Job done right everytime.

Great Service

The service department was very nice and professional and I received my car when promised.

Great service department.

Service department is fast, friendly, and does quality work without trying to sell unnecessary extra work.

Awesome Experience, definitely be back!

We went to Cook Ford, after a long day looking for our new vehicle everywhere in Houston! We decided to give Cook Ford a try and i am glad that we did. Tim was awesome, everyone was so nice and helpful with the process, and we got the best deal out there, if you are in the market I highly recommend this dealership.

F-150

Fast in and out...transmission was shifting wrong and it was repaired in 2 days I was back in my truck. the rental was better than the last one which made the pain of missing my truck a lot easier to deal with.

Small dealer, big time service.

Great service, easy process, would definitely do it again.

100% satisfied

Lisa Requenes was my sales person and she was very professional, honest and her communication skills were as good as I have ever had. She answered ever question I had if it meant going to another resource. Every issue I had with the car she was able to resolve it with me to my satisfaction. I would definitely recommend Cook Ford as a place to buy new or used vehicles. Lisa is the reason I am a happy customer.Best Regards,Bill CarrawayI bought a 2012 Ford Focus for my granddaughters high school graduation gift.

Great new car experience

We needed a new car for my wife and we looked all over Houston for a great deal and we found it at Cook Ford. They gave me a great deal on my trade-in and the new expedition. I maybe spent 15 minutes at the dealership negotiating the deal and that was it. I live on the north side of Houston and Lisa drove the new car up to me and picked up our trade. I have bought a lot of new cars and this was one of the easiest and best deals around. I will definitely be back to purchase my next car at Cook Ford.

Best car dealership yet

I'm so excited about my car purchase that IJust wanted to share how happy I am with Cook Ford in Texas City and my new vehicle. The owner is an outstanding honest guy, friendly and down to earth. Lisa, the sales consultant was awesome and knowledgeable and was able to find exactly what I was looking for and the perfect price. The vehicle selections were great. The used cars are in top condition with competitive prices.. I purchased a 6 year old vehicle, low milage that looks brand new!!!! Thanks for everything!

We will buy again!

After the lack of customer service and follow through on all of the other Houston area FORD highway dealerships, WE DISCOVERED THIS HIDDEN GEM! We called and got pricing, they located the new truck we wanted and the deal was done. They beat every other dealership by thousands and didn't give us the run around. We will definitely be back despite the 2 hour drive to get there. It was worth it to not have to deal with the others! Thank you Cook Ford! Looking forward to working with you again in the future!

Will be back again! You should go see them, too!

After the lack of customer service and follow through on all of the other Houston area FORD highway dealerships, WE DISCOVERED THIS HIDDEN GEM! We called and got pricing, they located the new truck we wanted and the deal was done. They beat every other dealership by thousands and didn't give us the run around. We will definitely be back despite the 2 hour drive to get there. It was worth it to not have to deal with the others! Thank you Cook Ford! Looking forward to working with you again in the future!

WLL, San Leon - Great Experience

We found Cook Ford to be courteous and efficient. Our sales representative, Tim Davis, was knowledgeable and friendly in tending to our needs. The F150 we bought had more "bells and whistles" than we had ever considered and we believe, based on comparison shopping of both makes and dealerships, we not only got a great deal but we got the BEST deal.

Poor Service Center service

Took my 2009 Ford F-150 to have the oil changed, which I've only had done at Cook Ford. Arrived at 10:15am and was told it would be ready in approximately 45 minutes, since they were busy. After over an hour of waiting my truck had not moved. Asked why and was told they were busy but not sure whatvthe exact hold-up was. Another customer came in and was turned away because the technicians leave at noon. Asked how my truck would get processed within 30 minutes and they didn't have an answer. I was waiting in the dealership waiting room and never given an update during my wait. Would never recommend a friend or family member to visit these guys again.

Excellent

Absolutely the best car buying experience I have ever had.!!Very friendly, helpful,knowledgeable staff. Thank you George, Bryan and Tonya. I would definitely recommend Cook Ford to anyone!

Horrific!

The salesman/dealership did not fix my car as promised in order for me to buy it. I went back the following week and was given the run around. I will NEVER buy another vehicle from this place and I have advised my family and friends to stay away. I said "place" instead of dealership because a real dealership wouldn't fuck over their customers like they did me. I'm soooooo glad someone broke into the place and I hope they eventually go out of business.

The Worst Stay Away

What kind of "dealer" sells cars with the wrong tires on it? The kicker is they know it has the wrong tires on the vehicle, yet still try to sell it, and don't advertise this defect online. Then when I asked for safe proper tires that don't effect the drive of the vehicle, they said I had to pay for them. This is a way to have lower prices online and raise the price at the sales table. I was very shocked at this tactic, it looked like a small town type dealer and I expected more. Guess I was wrong. I was also told to swallow my pride and purchase another vehicle that I was not interested in. Very rude and unprofessional.

worth the trip to from virginia,

My search for a used ford 350 without rust necessitated going nation wide; the cars.com website did that for me. I could see most of what i wanted on line, then would contact the seller and request additional pictures of the undercarriage etc. Its a great way to narrow down the field. The folks at cook ford were good to work with. We hit a couple of difficulties in the course of the purchasing process but they hung in there and took care of every thing i needed. I did my homework and consequently got what i wanted. I particularly grateful to Terry Huckabee my sales man who was very good to work with. Evan though a mistake on their part cost them money it did not change how they treated me. Again you get what you want when you've done your homework. And I'm very Pleased,

WORST DEALERSHIP EVER!

I went to Cook Ford to do some research on trucks before I made my decision on which one I wanted. There were questions I needed answered that my internet research didn't give me. Before I even got to go on the lot, the salesman, made me fill out a form for their "sale" and proceeded to run my credit then wanted to get my car appraised. This was AFTER I told him I just wanted to look and do some research so I could figure out which truck I wanted. After some talking he let me look at the OUTSIDE ONLY of 2 used trucks. Then MADE me come back inside to appraise my car. He then tells me that he has nothing he can sell me. ALL I WANTED TO DO WAS LOOK INSIDE THE TRUCKS TO SEE THE FEATURES, WHAT MODEL COMES WITH WHAT, AND PHYSICALLY LOOK AT THEM!!!! This guy wouldn't even let me do that! He actually tells me that the best thing to do is try to finance without my trade in and just let the bank come get my other car. WTH?!?! Are you serious? Literally says I can't screw my credit up any worse! Yes, I can, its been worse! This is NOT how you gain a customer! Here's a tip, if you answer this person's questions and make them happy, even if they don't buy a vehicle today, when they do decide to buy, they will come to you! Instead, you insult them! I couldn't believe what this guy said to me! I WILL NEVER BUY A TRUCK OR CAR FROM YOU! THIS IS BY FAR THE WORST DEALERSHIP I HAVE EVER BEEN TO!!!!!

Beware

Took my 2014 F350 in for routine service, two days later (200 miles) my DEF system had to be replaced ($2300). Cook ford filled the DEF system during the routine service. The entire DEF system had contaminated fluid in it. Im dissatisfied with their service.

Found my new dealer!!

I was pleasently surprised when I showed up to look at new trucks. My salesperson (Lisa) was super easy to talk to and didn't bug the crap out of me while I was trying to look at different vehicles. The managers were easy to deal with and didn't do a bunch of back and forth negotiating. I highly recommend them if your looking for a vehicle and want it to be easy and quick!

Service department is amazing.

I have been to two other dealerships (with an appointment) who have failed to fix my problem. These guys took me in with no appointment, and fixed the problem. Virginia was very helpful. Thankful to find a good dealership finally. Thanks guys!

Sales Management Condescending and Argumentative

9/29/2014, 530pm.I arrived at Cook Ford to sit down with my sales representative Rosalinda. She was able to locate the 2015 F250 I have been searching for. After taking my information on my trade and such she left to go run the numbers. This is when all goes south! The sales manager comes back not Rosalind, and states you want what for your trade, thats retail. I politely stated no sir I looked it up before hand. He looked up a 2014 v6 Ram 1500 slt. When infact my vehicle is a 2014 ram 1500 LoneStar package with 8.4 navigation, 20inch wheels ect. Before hearing all that my truck included he walks away. When he returns slapping the paperwork on the desk and states I tell you what I will give you 29k for your but your going to pay full MSRP FOR MINE! At that point I thanked him for his time and stood up to leave, he continued to tell me my truck wasn't worth it and why should he deal with me. I again asked him to stop speaking to me in which he replied I can say whatever I want to who I want. Well sir not to me. If you couldn't get the numbers correct for a deal a simple Mr Jones Im sorry we cant get where you need to be. Not speak as if he is the only for dealer in the state of Texas. Mr Cook I sincerely hope that your dealership sell so many vehicles that you do not need any new business from my family friends and coworker.Mr. Jones

Excellent Buying Experience

Easiest and most pleasant buying experience ever! Knowledgeable staff, lots of information shared freely, no pressure, and got a great price on exactly the vehicle we wanted. Financing experience was excellent as well.

Great Service, Great Dealership!

I have to admit I was dreading the process of purchasing a new vehicle. However, Cook Ford's price on a new Ford F-150 was good enough for me to travel almost 500 miles to purchase this vehicle. No one in West Texas could even get close in price. When I arrived, everything on the vehicle was exactly as described by salesman Johnny Strong. The buying experience was great. This is a family owned dealership with a sale's staff that seems to care about their customers. If you are looking for a dealership that can out compete big dealership prices, no pressure sales staff, and friendly service, this is the place to go. Cook Ford will be first on my list the next time I purchase a new or used Ford vehicle. I want to thank salesman Johnny Strong, manager Cody Colvin, and the finance staff for their professionalism and for making our buying experience a great one!

Great Sales/Finance Experience

My salesman, Mr. Rutherford, and the finance officer, Ms. Sunny we're very fair and honest in their business practices. Both, the price of the car and the finance rate, we're very fair and I did not have to do a lot of unnecessary haggling just to get a reasonable deal.

Great efficient service

The service team is totally customer focused and delivers prompt/concise interactions. My vehicle was serviced and returned in a timely manner. The bonus was receiving my truck clean and shining.

Great service and clean facilities

I got what I wanted. Also they were very nice and do the best they can to get you the deal you want.

Great service

I took my 2013 F150 in for an alignment and tire rotation. I made an appointment for 7:30 in the morning. I couldn't believe that they completed it by 8:45. I never had service so quickly at a dealership before. And it's perfect. They were even pulling in the next truck for an alignment also as I was leaving. Super fast and good at what they do. Thanks.

Honest, low-pressure approach!

It was a low pressure, very easy process to buy a vehicle at Cook Ford. I was very happy with how they handled me from the beginning all the way through delivery of the vehicle. Perry Turnbow is a true professional and I will be recommending him and Cook Ford to all of my family members and friends that are considering to purchase a Ford vehicle.

1.5 for oil change and tire rotation.

I was disappointed in that I had made an appointment and was the first in line on Saturday and yet it took 50 minutes to take my truck to the service area. a full 1.5 hours for 15,000 mile check on my new Ford F150 P/U.

Friendly staff

friendly staff, quick service. Staff called to provide details of repairs and took care of my problems quickly and efficiently

warrenty job

i checked with mcree ford where i bought the truck, they told me it would be 3 weeks for a lift to be avalible to do a 45 min job. took it to cook ford, they got me in and finished a warrenty job in less than an hour on a saterday.

easier than I expected

It was extremely easy to get everything taken care of considering the fact that I had no idea what the process of buying a new car was.

Scheduled Maintenance

My truck was taken in immediately, and it was ready when i returned. The most important thing to me when it comes to service is how fast i am back on the road. Great job. Much better than the other 3 local dealerships that i have used for service.

Our vehicle was involved in an accident on Dec 21 of...

Our vehicle was involved in an accident on Dec 21 of 2013. We had the car towed to Cook Ford for evaluation of damages, and while there my wife and I met Sherry at the body shop. Hearing our concerns and sympathizing with us she recommended that we speak with Steve Rutherford if we ended up needing to purchase a new vehicle. After worrying through the Christmas holidays the insurance adjuster finally contacted us on Dec 27 and informed us that our car would be totaled. My wife called and spoke with Mr. Rutherford about looking at decent used vehicles thinking that we wouldn't be able to afford a new one. We went to Cook Ford on Dec 30 to remove what belongings that remained in our Ford Focus and to meet Mr. Rutherford and possibly browse the used inventory, if he could work us into his schedule. Not only did he work us into his schedule, but he and Shawn (who's last name I cant remember) were able to put us into a brand new Ford Fusion with monthly payments we can afford. Overall the experience we had, with the total loss of our vehicle and worrying about what we were going to do, I'm glad that Cook Ford was there to help get us through a tough time.

As a family out of town and in a bit of a 'pinch'...

As a family out of town and in a bit of a 'pinch' due to the poor service of another automotive business, the help and customer service we found at Cook Ford were exactly what we needed. My husband priced the truck he wanted, had loan approval worked out and etc the day he first test drove the truck. The next day we went to finalize paperwork and etc and it was a completely hassle free, quick, but well explained process. We received the best customer service we've ran into in this area of Texas and were thankful for it. Rosalinda and Cody were friendly and personable. Often times at dealerships there is a little badgering but NONE of that here. I would recommend doing business here to anyone.

Rosalinda and the team at Cook Ford are very friendly and...

Rosalinda and the team at Cook Ford are very friendly and helpful. they don't just sale you a car they build relationships. We purchased two cars in the last 4 month from Cook Ford and we are so pleased with the decision. Rosalinda is Awesome!

Great customer service, went to a cadillac dealership and...

Great customer service, went to a cadillac dealership and was treated badly, rosalinda and the rest of the staff showed nothing but love. Thanks alot !!!!

Had a great dealing with Cook Ford, the salesman was...

Had a great dealing with Cook Ford, the salesman was great in getting us a good deal to purchase our vehicle. Every one was very friendly and helpful.

Great service, very friendly.

Sales woman very friendly, knowledgeable, and there to help! I recommend this dealer.

COOK FORD was one of the best dealership I have been in...

COOK FORD was one of the best dealership I have been in contact with. The dealership had the best and friendly peoplethat I have experience. The best price and nice auto I have seen

The reason for a perfect score of 5's for Cook Ford...

The reason for a perfect score of 5's for Cook Ford ,is because of the excellent service and the wonderful home town feeling when they greet there clients at the door. I would highly recommend Cook Ford to anyone who is looking to purchase a new or used car or truck. All employees at Cook Ford are friendly , helpful, willing to work with you. They treat you like a family member. I can't say enough wonderful things about this Dealer ship here in our hometown of Texas City, Texas. Sincerely Lawrence and Mildred Cheatham.

All Around Poor

Fraud Does not disclose problems with vehicles Dishonest employees POOR POOR POOR BEWARE

Wonderful people to deal with! When I needed service on...

Wonderful people to deal with! When I needed service on my new truck, they immeadatly took care of the problemAnd went far beyond to please me!

GREAT PLACE TO BUY PLEASE READ

I bought my truck used from cook ford with aftermarket warranty. I had problems with it warranty would cover. Kedge Cook worked with me and made me VERY happy. Im now a lifetime buyer from him! Thank Kedge! Robert W

GREAT PLACE TO GO PLEASE READ!!! I bought my truck...

GREAT PLACE TO GO PLEASE READ!!!I bought my truck August 31, 2010 and by December had a few problems go wrong with it...the main problem being that it developed a tick and a misfire. I wanted to wait to see if any other problems came up so i decided to wait before i took it in(also broke :/ ). So I waited till i could take it in this June, well i paid 2000 for a warranty and it didn't want to cover anything...All ill say was Mr. Cook made everything RIGHT! My truck got repaired and i am very happy with the service i received! I would highly recommend this dealer to anyone! I am now a lifetime custom of theirs!THANKS KEDGE!!!Robert

Aaron was a great salesperson. They didn't spend a lot of...

Aaron was a great salesperson. They didn't spend a lot of time jacking me around with price, just right to business. The sales manager, Scott, was very helpful with my questions as well. The finance department was a little slow, but was very helpful.