Community Honda

4.2
Overall Rating

Customer Service: 4.2 Buying Process: 4.2 Quality Of Repair: 5.0 Overall Facilities: 4.9 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 5.0 Overall Experience: 3.0


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Fun buying experience

5
Smithy on 10/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I really want to thank everyone at the dealership for how well they treated me when I bought my new Accord.


Oil Change

5
SMITHY on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Community Honda for my first oil change on my Accord. I was great by friendly people when I brought my car in. They gave me a ride to the mall to do some shopping instead of waiting. They even had my car washed for me when I got back. It was excellent!


Great experience

5
DJJ on 03/10/2016

Customer Service: 5.0 Buying Process: 5.0

We just purchased a new Odyssey EXL from Community Honda and it was one of the best car buying experiences we have had. Our salesman, Kelly Springer gave us a great price on the van, was very easy to work with, and quick to follow up on questions, return messages etc. They also gave us a very good price for our trade-in.The Sales and Finance managers were also very nice and the entire purchase process probably only took 20 minutes. Thanks to Kelly and the rest of the staff at Community Honda for the terrific buying experience!


Great Service Department

5
JonCF on 08/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service department at Community Honda goes above and beyond no matter what type of service you bring you car in for. Sam and Rick make sure you are informed and taken care of so you feel like you are part of the Honda family. There's never any pressure for added or unwanted service like you find at other service departments and getting in and out in a timely fashion, is top on their priority list. If it weren't for the service team, atmosphere and the overall professional conduct found at Community Honda, the Honda brand just wouldn't be enough to continue to purchase new Honda's over the years.


Good experience

4
Jim V. on 08/24/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

We were treated respectfully and professionally. All our questions were answered and the vehicle prices were good and in line with the market. It was a 2 hour drive for us from Des Moines but justified by the price and selection.


Unfriendly service

1
Sykes15 on 07/22/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I was traveling out of state and tire pressure light came on. They didn't want to check my pressure. I had to make them.


Honda loyal

5
Kelli on 11/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was very pleased with my recent buying experience. Kelly Springer made the transaction as painless as possible. He was patient and didn't try rush me into making a decision. We communicated a lot through email and he was very timely in his responses. Will do business with again!


Great response at inquiries

4
Jairo on 09/16/2014

Customer Service: 4.0

Sam and Brandon make a great team. They were very responsive at my phone and internet inquiries, were very flexible trying to work around my schedule and, although I ended up not visiting them due to my travels, I recommend everyone and anyone to go and visit Community Honda.


Service Department

5
GramDE on 07/18/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am always pleased to go and have my Hondas serviced here. They will fit me in if I'm going to be in town so I don't have to make an extra trip. I have never had better service both in the service department or on the floor...every one is so polite and helpful. They explain what you need and let you decide if now is the time or it can be taken care of at a later date. We bought a Ridgeline and an Accord the same day, then traded the Ridgeline for a newer one, and now we bought the 2013 Accord. Great car and we had them find us the Champagne color and we added the spoiler...really sharp! We have told our friends and they have bought 2 Hondas also.


community honda

2.3
Rose on 05/03/2014

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 5.0

I have never been treated so bad. I was not offering anything unfair. I wanted book value for my trade in and book value for their car. They offered me 2000 less for my car and had there car up past book value by 2000. They told me NADA is a base price. When I said I just couldn't do that I got up to leave and the dealer yelled "sit down little girl" so just never go here.


I am on my 5th Honda from Community Honda

5
Cathy on 05/07/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I wanted to personally take this time to write you about my great experience with your establishment and most of all Kelly Springer. I have personally purchased five Hondas from Kelly in the less than ten years now. It started with a used 2001 Honda Civic, my first Honda and four brand new since. I live west of the Des Moines area, and I have two local Honda dealerships in the general location and I chose to drive three hours out of my way to purchase my vehicles from Kelly and Community Honda. Kelly has made things so easy for me. I start with an email and tell him what I am after and the next thing I am up and in and out very quickly. Buying a car with your establishment and Kelly is easier and faster than going to Mc Donalds drive through. I am sure most take the time to tell you of their bad experiences, but I wanted to take the time and write you and let you know how wonderful each and every one of my experiences have been. I feel like part of the Community Honda family and made a friend in Kelly.


Great customer service

4.7
Cedar Rapids buyer on 04/25/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

We bought a used Honda and they were so helpful, not pushy at all, they let us take the time to drive, inspect the car, decide and nogociate. Samantha was very helpful and friendly.


$24,208

Mileage: 81272

Color: Gray

Transmission: 6-speed Automatic

Body Style: SUV

City: Cedar Falls, IA

Engine Type: 245 hp 2L I4

$32,920

Mileage: 56142

Color: Gray

Transmission: 8-speed Automatic

Body Style: SUV

City: Cedar Falls, IA

Engine Type: 295 hp 3.6L V6

$37,344

Mileage: 63455

Color: White

Transmission: 6-speed Automatic

Body Style: Pickup

City: Cedar Falls, IA

Engine Type: 280 hp 3.5L V6

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