Community Buick GMC - Waterloo

Satisfied Customer.....

Good experience. Sales person was very knowledgeable and helpful. Dealership facility is first class. Love the GMC Canyon.

Terrain owner

fast & friendly from service to visit with salesman

Highly recommended!!

Painless, hassle free and more importantly amazing customer service. By far the best experience I've had at any dealership. I was back on the road in no time for less than I thought it would be.

Great Service

No problems at all as I did not even have a app. but they went out of their way to get me in anyway.

TOM ARNS

I WAS RUNNING LATE FROM HAVING A DR APPT. IN IOWA CITY AND THEY GOT ME IN EVEN THOUGH I WAS LATE FOR MY SCHEDULED TIME. I APPRECIATE THAT DUE TO MY BUSY SCHEDULE.

Great Service Department

Had a great experience, as always. I have been coming to this service department for years, and plan to continue coming!

Great long distance service!

We searched all over Texas dealerships for a 4-wheel drive Acadia Denali to no avail. We found Community GMC dealership in Waterloo, Iowa on the internet with just what we wanted. Tom Bell and his staff made it all happen via phone and e-mail. Our son-in-law who lives near Des Moines was able to pick it up and deliver it to us in Texas. We couldn't be happier! Thanks Tom Bell and Community GMC in Waterloo, Iowa.

Survey

Excellent salesman and a very good product. Community has a very good reputation.

Great Service

Friendly, helpful, quick service. Would recommend them for repairs or even tune ups

Car buying

We had very good service and really enjoy our new Buick Encore

Always friend

Excellent folks at the dealership, very helpful !!

Great service and friendly

Very friendly and helpful! Would recommend to anyone!

Satisfied customer

Super fast service and was kept updated on findings. Very nice service rep!

Great Dealership

They are always prompt and informative if something shows up to be dealt with. The waiting room is bright and comfortable. They also have really good popcorn.

Normal service

Did good work...price is not cheap. McGrath gives a full car wash and vacuums out floor as well for this price.

Friendly Made it easy

They did a good job working on my truck.I had time to look around and bought a new one.thanks for your good work,made buying a good experience. Thank You!!!

Great service Clean envirement

Service was done professionally and in a timely manner.

Happy with service

my car was serviced under warranty promptly and now reoccurring issues.

Great place to deal and service

Everyone was very welcoming and I was treated with class!

Impressive!

Everyone we meet was very friendly and welcoming!Danny Quinn was very knowledgeable about our Acadia and made sure we knew about all its features prior to leaving the dealership. He has also contacted us by mail and phone to follow up with us.

Great experience

We have always enjoyed our dealings with Community dealership.Are treated fairly, courteously and honestly.. When we need service quickly they always manage to fit in an oil change/tire rotation to accommadate our timeline. Would recommend them to anyone any time

Great service , Friendly and Quick

Every time I take my vehicle to Community Buick GMC Waterloo, IA I am treated very quickly and professionally. Their service department is friendly and thorough. I can not wait to buy my next vehicle from them

Phone book on bluetooth

Just had my oil changed. I also wanted to get my phone book on Bluetooth. the Service person got it on Bluetooth, but couldn't get my phone book onwhich was on before.

Excellent dealership

The service was completed promptly. The staff were efficient and friendly.

wonderful vehicle, pleasant experience

I went to the dealership to investigate Buick SUV's 6 months ago. My husband had test driven the GMC Terrain, so he suggested I check it out also. As soon as I sat behind the wheel I fell in love with this vehicle. The salesman was so patient with me that day. He provided me with a lot of information to help me make my decision. This visit was a routine maintenance, and I felt that I was treated very well by everyone there. The lounge was very comfortable, and I enjoyed the cappuccino. I didn't have to wait for my vehicle as long as I was expecting and everything was done to my satisfaction.

Great Service Clean and Comfortable Facilities

The service was outstanding as usual. The facility is clean and neat and the waiting area is comfortable. The service manager went over all that was done and explained everything in detail.

Community Motors

Purchased my Acadia from this dealership. Have always received excellent service. Newer location, recently remodeled, is much easier for me. Handicapped and doors are always held open for me to get into & out of. Lounge is very nice & clean, with coffee, water & popcorn available. Highly recommend this local dealership.Ray Morrow

Great team to work with!

Dave Bentley and the rest of the team at Community Buick GMC did a great job of helping us get into the vehicle that best meets the needs of our family with the things that we wanted on it. They were very knowledgable about their product, worked within our tight schedule and timeline, and were very friendly through out the process. What a great team to work with!

Great Service and clean facilities.

Very satisfied with the experience. Everyone was very polite, coffee was great, car was done in the time they promised, the facilities are clean and comfortable.

Mrs. Jeanne

I am very happy with your dealership both with the sales people and the service

great service. nice looking dealership

I had the oil changed in my 2013 verano.I got a letter from buick stating that some of these vehicles have a "sticky" steering issue. On the highway i did notice it on mine. After telling service about it they found that there was an update to program a computer module with. Its alittle too early to tell if that fixed it but so far it appears to have. Everyone i interacted with were friendly and helpful.

Great service

We took our GMC Terrain in for a recall on the steering system. The work was scheduled at my convenience and completed the same day. Everyone was very helpful and easy to work with.

REAL Service

I recently bought a Yukon SLT from Community. This is my 6th GMC vehicle I have purchased over the years, all from different dealers out of the area. Since moving to Iowa, this is the first one bought at Community. The service on my first service check surpassed any experience I have had at any other dealerships. The vehicle had a recall item that would make the service a bit longer in timeframe and they arranged a courtesy vehicle for me to use to run errands. It was a very nice Denali and they had it running and warmed up to go, as it was cold out. When I returned from errands, I was greated at the front door and my purchases I made while out on errands were moved to my Yukon without me even asking for help. The staff was professional, prompt, courteous and made me feel welcome and glad that I had purchased my vehicle there. Service, and how you win customer loyalty, seems to be a "thing of the past" these days. It was refreshing to find it is still being trained and honored in Iowa at Community Dealership!

Great Service!!

Dropped my vehicle off earlier than scheduled - very prompt service, was done in a short time. Thank you!!

Newly remodeled and very clean.

Had tire that kept losing air. They removed a nail and sealed the tire, also rotated the tires and test drove to check alignment. All employees were pleasant & helpful--as per usual.

So convenient

Everyone was very nice and helpful, especially Todd. He scheduled my appointment to fit my schedule and my car was ready right on time! Thanks to all!

Great Service

Mike in the service department is always superb to work with.He asks the right questions, always calls and go over in detail the work required and has my vehicle ready as promised.He exemplifies the meaning of a person committed to service.

Great Car Dealership

The work was done in a timely manner and was finished sooner than discussed. The waiting room is very comfortable and every thing was great.

Good Service, nice facility

Service was prompt. The dealership was not able to provide some product we needed that was available at the other dealersip we dealt with before. We will probably go back there in the future because of that--not because we were dissatisfied with Community Buick in any way.

EXCELLENT SERVICE

I ASKED FOR A CAR WHILE MINE WAS BEING WORKED ON; GOT A CAR AND GOT MY SHOPPING DONE. THANKS!

Great Service on Purchasing a New Vehicle

Purchasing my 2015 GMC Acadia from Community-Deery was 100% complete sanctification. I have not been able to say that about any of my other seven vehicle purchases or leases. Special Thanks to Danny Quinn and the sales manager for this upfront and hassle free experience!!

On time, friendly and the facility was very clean.

My service was on time. The people were very friendly. I visited with Danny Quinn and he helped me with a minor problem I had.

In for recall work. Very satisfied.

Actually, I was nervous at first because I didn't know any of the people working, but Dennis (?) called me and made an attempt to make me feel more comfortable with what they were doing to my vehicle and why. I loved the loaner they gave me when the fix on my car took longer. Really appreciated that great customer service. Thanks for keeping my Acadia running great. Leana

Very friendly ,fast ,kept me updated on work

Very helpful,kind,friendly,knew what all i needed to get done on my Enclave. offered to give me ride to some where while car getting fixed. Had good time talking to other people that came in to have work done on their cars .They were happy with the work they were getting done also . Thank You

APPOINTMENTS FOR OIL CHANGES

You tell your customers needing service that they don't need to make an appointment for an oil change, but recently with both my Saturn and my GMC pickup, I had to wait an extended amount of time because there were so many other customers ahead of me. Don't tell customers you can get them right in for an oil change when you don't think you can. Prior to these two incidents you folks always took my vehicle right in and in 30-40 minutes it was done. I'm glad to see you getting more business but if you are then you should go back to making appointments. Also they didn't have an air filter for my 2011 Duramax GMC and my wife and I had to wait almost an extra hour for that to be delivered. The service tech said it was because they don't stock that filter. My question to you is: why not? You sell GMC Duramax pickups and I'm sure you have several customers that need that filter for their pickups. You should stock all regular maintenance items for GMC and Chevy Diesel pickups. If this happens again, I'll just take my pickup to Rolling Chevrolet in Waverly instead of driving all the way out there. On a more positive note, however, I do much appreciate your finding the mouse nest and removing it. Good work!Thanks for listening.Tim Swallow

Great service

Mike has been great. Customer service is top notch. We are very happy with our purple (my favorite color) enclave.

Efficient staff, easy to locate

Buying the vehicle at your dealership was a pleasant experience. We were pleased to have a 'down-to-earth' salesperson. The young man processing the paperwork was professional and pleasant. We have not yet made use of your service department.

Wonderful Service & location

The guys there are so very nice. They made sure I got back to work in plenty of time. Very efficient service. Very friendly. Amy

Excellent Service, Respectfull Sales Staff

Mike gave us excellent services and really listened to our needs and wish list. We would definitely do business with Mike A. again.

Remodeling in process, convenient to our home

Had front end alignment and told the service man that myremote just started giving me problems. They checked outthe battery, remote and then we agreed to order new remote to see if the problem is the module in the car.In checking out the remote it began to work and workedall week end while I was out of town--real blessing.The service man and I agreed to watch it and come backif further problem. Nice people. Since Deery in Cedar Falls no longer handles GMC we are planning to useCommunity Deery in the future since it is closer to home

Excellant Service

Was met at the desk, escorted to lounge (under construction) Treated great as usual. Left my Acadia by closest exit door ( I use a cane) and air was on so didn't have a hot vehicle. Never have had but best of service and have dealt with Community Motors since moving back to IA in l994.

Great service, greta followup

Called missing my sunglasses. The service manager asked the tech and he stated he put them in a safe place, glove compartment. Going the extra mile.

Great Sevoce

My vehicle is being recalled and the Service manager advised that he would order the parts and advise when they were in. I can set up a time to do the repair.

Great Service

I am always impressed when I come to your dealership for service. I came when I needed a repair on my old truck, and they were able to fit me in that same day, with no appointment (when I needed it most; my job's hours are so unpredictable, it is hard for me to make appointments; so, it was a big deal that they fit me into their busy schedule). The gentlemen at the desk (I have spoken with at least two over the last year) are ALWAYS kind, respectful, calm, knowledgeable, and devoted to customer service. I have never been so happy with a service center at a dealership before. I have had poor experiences with Jerry Rolling Chevrolet in Waverly (both the service center, and the sales department); however, your service center is top-notch. Please pass along my gratitude. The gentlemen at the desk in the service center impress me every time I come.

Very friendly staff!!

I had to stop without an appt. I had a nail in my tire. They fixed it and picked me back up from work and took me straight to my car. It was very easy and nice. No problems. :)

Great Service

Chuck in the service department is wonderful!! He is always so helpful and always has a smile! Every time I have my vehicle serviced everyone is so nice. Thank you!

Excellent service and they act like they enjoy it.

at noon on friday my radiator blew, leakingcoolant. Dealership found a radiator in florida,gave me a loaner vehicle, and had my vehicle ready for me on Monday.

Great buying experience

the vehicle that we wanted was located and the salesman did not try to convince us that we "needed" other things which would have added to the cost.

Good service

The overall experience was very good. The one thing that would put it over the top would be to wash the vehicle before returning. I had experienced this at another dealership

Friendly staff

We made an appointment for a new tire, change oil and check our brakes since we will be driving to North Carolina next week. They said it would take an hour and it did.

Great friendly employees

I was very frustrated yesterday morning (3/20/14) with my happenings, but they got everything under control and did a wonderful job!

Very pleased! Honest service dept.

Fixed my car right at a good price (even cheaper than the quote) and didn't try and sell me anything that wasn't necessary. Very pleased.

Great service

We did have a problem with the tire censors. We live in Winthrop, Ia. Did not have an appointment, but they got the car in to check it. Fixed the problem in 30 min. and we were on our way. Great job done!

Excellent service.

Very helpful and not pushy. I knew what I wanted and was satisfied with the sale. Have been a customer of Community for years and will continue to do business there.

Great Customer Service

Overall it was a great experience. All of the employees spoke and said hello. While I waited on my spare key and remote to be made, Danny Quinn talked with me in the waiting area. He is definitely an asset to Community-Deery Buick GMA.

Excellent service, polite, professional people

Everyone was polite, professional & friendly. When I stopped in with my alarm problem, Chuck got my vehicle right in for diagnosis. He addressed all of my concerns, explained what they found, ordered a part and got me an appointment for 2 days later. On my appointment date I took advantage of the shuttle service for drop off and pick-up at my office and the driver was courteous, friendly and there and waiting as scheduled. My vehicle was repaired while I was at work. This was an invaluable service! All and all a very positive experience. Thank you!

Great Service!

The service is good, and the wait is not too long. It's nice to feel like the dealership values my time.

Great service and sales departments!

I bought my Regal about a year ago and love it! The dealership employees and service department are so friendly and so thorough!