Commonwealth Motors

4.7
Overall Rating

Customer Service: 4.8 Buying Process: 4.2 Quality Of Repair: 5.0 Overall Facilities: 4.7 Quality Of Work: 4.8 Friendliness: 4.8 Pricing: 4.7 Overall Experience: 4.8


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VW Commonwealth team is a class act

5
WillyG85 on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The entire VW team was great. They answered every question, and addressed every concern. Class act. Each team member played an important role in the process.


Very Knowledgeable and Supportive

5
Efrain-R on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Michael Carrero and he was very insightful and presented me with some great options while being conscientious of all my needs. He was very positive and provided great follow up with assisting in registration and lease terms. This was my first time going through the process on my own and he made it very memorable as this was my first Volkswagen. The entire team was very reliable and Michael never let me down.


Exceptional Service

5
CyndiM on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was at the Nissan dealership last year, sat with Victor and decided it was best to hold off a little more on trading my vehicle. I went in last week, not expecting Victor to be there but asked for him. He remembered every single detail I shared with him the year prior. This was the best part of my visit. I went to four other dealerships before I went back to Victor, and they all seemed in a rush and only about getting their deal. I liked that Victor, Mark and Benny all took their time to sit with me, listen to what I was looking for and explained every detail on leasing my new vehicle. I appreciate everything you all helped with, and to the rest of the team who kept my little one entertained.


Great Experience

5
rkl111 on 10/22/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience with Mark and Andrew buying a new Volkswagen. We found the "shop us last" was a good call. Great Golf Alltrack!


3rd vehicle same great experience.

5
Marcs on 09/24/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just got my third vehicle from Commonwealth Motors. This is my first lease and I am very happy with the vehicle and the negotiating experience. Worked with Mark Bernier again and Chris Leblanc. Very low pressure, no bait and switch like other reviews have mentioned. I went in looking for one car but they showed asked if I wanted to look at another one that I thought I would not be able to afford. I went with the one they showed me after they gave me quotes on both. I could not afford the original quote given, but we worked out deal that my wife and I were comfortable with. We ended up with a nicer vehicle than we originally went in for for the same price.From reading some of the negative reviews, it sounds like those people do not know how buying a vehicle works.Mark and Chris were great. I will definitely be going back when looking for a new vehicle.Thanks once again.


Exceptional Value, Absolute Best Customer Service!

5
LuJr68 on 08/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I visited Commonwealth VW in hopes of purchasing a very nice VW Jetta, and the long drive was well worth it! Andrew Morais; our salesperson, was extremely courteous, attentive to all our demands, and a true gentleman. We received a fair deal with nice extras, and shopping for a new vehicle could not have been any easier. I highly recommend Commonwealth VW; and make sure to ask for Andrew Morais - he is eager to please, and will surely make your car buying experience an easy and pleasurable one.Thank you, Andrew - you were awesome!


Awesome staff!!

5
Hlk on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Loving my brand new Jetta. Everyone was great and even took the time to introduce me to the service staff! They were friendly and knowledgeable!


Always shop here

5
michael perkins on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I have bought 5 cars here and have recommended family members do the same...and they have. Hans was courteous, knowledgeable and honest. I highly recommend Commonwealth for all you car needs.


enjoyable

5
ashaulsk on 08/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought Volkswagen 7/30/2016.Michael has made my purchase enjoyable and I am completely satisfied.Thank you for your awesome job.Anna Shaulskaya


Service

5
ann on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in need of immediate service last Friday and called and spoke to Gary. Within 5 minutes he called me back and had service lined up for me. By the time I got to the dealership Heather had all of my paperwork ready and they had a shuttle set up for me to get back to work. Heather called me with the exact amount of the repairs before anything was done and with my approval the work was completed within an hour. What I thought was going to be a nightmare was the easiest experience. Heather and Gary were so nice, personable and professional. The shuttle driver was great too, enjoyed chatting with him.


Sales and service excellence!

5
Tomh86 on 05/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found my car online, 2012 gti. Price point was excellent, car was clean rode well. My complication was poor credit and only a trade in as down payment. From the moment Jeff greeted me shook my hand I could tell this wasn't your typical salesman. I told him the car I was interested in, in a matter of minutes a plate was on the car and Jeff and I were off on the test ride. We discussed the car and our mutual love for vw's at no point was I under the feeling that I was being pressured into anything or that it was a take it or leave it type of deal. We essentially drove the car around the block and back. When it came time that i was ready to deal on the car Jeff made every effort to get me into the car. Working with the finance department, sales managers, and trade in guys. Everyone I encountered was pleasant and helpful, but not in a way that any of the pleasantries felt fake. Even after the deal was done, Jeff followed up via phone call, and even text message and allowed me to ask him any questions I had even during his off hours while at home. You can't put a price on that type of genuine care and service. I felt like I was on top of world after leaving from buying the car and that feeling has not left me, from pickup and even just today I brought the car back for a couple minor issues and all of the staff, especially Jeff, can't be commended enough on their level of service. I will continue to be a customer of yours and will recommend you to anyone who is interested in a vehicle new or used in the future. Thank you Jeff it was a real pleasure to have met another vw enthusiast and excellent sales associate. Sincerely Thomas Hartigan


Shop us Last? - I will never shop you again!

1
Never shop us again on 04/05/2016

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I'm 54 and I have just experienced my worst consumer experience of my life. "Shop us Last" is the appropriate statement for Commonwealth because I will never shop them again based on the treatment from the VW Service Department.


Service

1
vwdriver on 04/03/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I was very disappointed with the customer service I recieved when picking up my car from service, a service that was not completed as requested.


A smooth leasing experience

5
RobinC on 03/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had such a great experience leasing another car with Commonwealth Volkswagen. Jeffrey Mercedes made the process easy and with minimal stress. I have and will continue to do so, recommended family and friends to go for their next vehicle at Commonwealth Motors in Lawrence. We love the new VW Jetta SEL, It drives smooth, is very comfortable and it's great on gas. Thank you Jeffrey for making it painless.


Service assistance

5
Mlinnehan on 03/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

3 years ago I was fortunate to land Jeffrey Mercedes as my salesperson to help me with my leasing purchase of a Tiguan. He was extremely helpful and sensitive to my dilemma about leasing or not . I remember now how thorough he was helping me navigate the different operations from the Passat I traded. This month , as my lease was about to expire , I returned to Commonwealth to consult with him but he was off that day; I ended up purchasing a new Jetta anyway. I have had to go back for additional help to understand how to operate the radio and other concerns , and it has been Jeffrey who has volunteered , unsolicited, to help me .He is an asset to this service center.


Great car buying experience!

5
JosephC on 02/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience working with Jeffrey Mercedes. He worked with me to find a car within my budget and I couldn't be happier. This was a first new car purchase for me and was a very easy transaction. My daughter also bought a new car from him a few days earlier. I would highly recommend Commonwealth Motors and Jeffrey Mercedes. Now I have a new dependable car with no worries and it was actually a pleasant experience with no pressure what so ever. Check them out you won't be disappointed.


Great experience for a first time new car purchase!

5
cjrt123 on 02/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience working with Jeffrey Mercedes. He worked with me to find a car within my budget and I couldn't be happier. This was a first new car purchase for me and was a very easy transaction. My daughter also bought a new car from him a few days earlier. I would highly recommend Commonwealth Motors and Jeffrey Mercedes. Now I have a new dependable car with no worries and it was actually a pleasant experience with no pressure what so ever. Check them out you won't be disappointed.


Excellent service department

5
bowltr on 01/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brought my 2015 Passat in for service on 1/4. The service dept. was very professional, knowledgeable and thorough with their service and explanations. They took the time to fully explain what needed to be done and why.Could not have been nicer.Highly recommended!


Great service and trustworthy service advisers.

5
sashobasket13 on 01/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been using this dealer for the maintenance of my 2006 Passat (2 years). The hourly rate is identical to the regular garage down the street. For the same price I am getting factory trained technicians and warranty. I have always dealt with Mark Defrancesco. He is very honest and explains all the suggested repairs. I really like that he understands that it is a 10 year old car and never tries to push me to do unneeded repairs. Always gives me a great price as well. I am in and out the same day with great shuttle service to and from work.


Great experience! Awesome customer service!

5
VDub on 12/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Greeted with a smile by Chris Blanco and Reggie Miller. Car was ready on time and cost was less that I was expecting! They also drove me home and picked me up when work was complete! Can't say enough about Commonwealth VW. Thanks Chris and Reggie!


Awesome place!

5
baronvonbarren on 12/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Took my 2014 VW Passat in for it's 20,000 mile tune up on December 12th. I had called the day before and no appointment was needed. I took the car in and they had done the job in less than an hour. I picked the car up and it was running wonderfully as usual. They made sure I was happy with the service and of course, I was.


Excellent Service

5
lt147297 on 12/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just had my Jetta serviced at Commonwealth for an oil change and state inspection. They were speedy and made sure I was satisfied with everything before leaving! Awesome place to go for any car needs! They won't let you down!


unexpected holiday repairs

5
BeetleKen on 11/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tuesday night before Thanksgiving my Beetle was making weird noises, I drove to Commonwealth and left it at night drop knowing Wed was day before holiday and I had no appointment. I left note I was off Friday so Friday I called to see if they could look at it and to my surprise it was DONE ! I mentioned another small issue I had and they took care of that as well. Best service ever!


2016 VW Tiguan review

5
Richard D, Methuen on 11/25/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I leased a 2016 Tiguan on Nov 21, 2015. Our sale person was Manny Cintron and he was very easy to deal with. They gave us what we wanted at a very competitive price without haggling. I will buy from them again in the future and look forward to our service experience.


Commonwealth is the best

5
JackFlash on 11/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our 4th car purchase and counting at Commonwealth. Very easy to get a good deal at this dealership. No games. Their service department is excellent. Never had to go back after it was fixed the first time.


To Dennis and Crew

4.8
Matthew01 on 11/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We have purchased multiple cars from VW in Lawrence. Very satisfied with our experience. Professional, and friendly team, always a pleasure to meet with them. Low pressure sales when requested for which I am personally appreciative of.


Buying a car

5
Lynne C on 10/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased a car from this dealership and had an amazing eperience. My sales person, Emmanuel Cintron was polite and walked me through the whole process with ease. I was never rushed and he had a great deal of knowledge on each vehicle he showed me. He was etremely pleasant and his smile and laughter put me at ease during this process. They were efficiant in every way and my vehicle was ready the day after. Lynne Johnson


Slogan should be shop us first and only

5
rgarrigan on 10/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've bought about 15 cars and this was by far my best experience with any dealership. I totaled my last car I was in love with and was referred by a friend to Dennis Millman. I was looking for very specific vehicles to meet my needs. Dennis found me exactly what I wanted. It took a couple days longer than expected to try and get financing because of my shakey credit. Dennis got me a loaner car so I didn't have to go without a vehicle from their rental facility on site. (this is and awesome service that most dealers don't have available to them). I have a very busy schedule and work about 45 min away. As soon as the car was ready Dennis had Manny Cintron deliver the car to my work and drive the rental back for me!!!!! I was BLOWN AWAY by how far they went out of their way for me. I wish I could give more than 5 stars. I highly recommend Dennis and his sales staff. I will never buy a car anywhere else again and have reffered everyone I know to him since. PS: I had an alignment done somewhere else and they broke a part on my car making it unsafe to drive. I called Dennis and he immeadiatly had me come drop the car off and got me into another rental...I was blown away. He introduced me to Reggie Miller in their service department. Reggie had me up and running with in one day with the part fixed and explained everything that they did in detail. This to me was very reassuring to know since I knew what the problem was, how it happened, and how it could be avoided in the future. Nothing is more frustrating than a mechanic just telling you your car is broken and you need to give them tons of money. It was a cheap fix and I was extremely happy to be back in my car that quickly. Reggie is a true assett to the commonwealth family.


1st time VW lease

4.8
MacMurdo92 on 09/13/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We went to look at cars for my daughter and ended up at VW. She had one for a rental after her car was totaled. We dealt with Hans Malebranche who was very helpful in getting us what she really wanted. From a family of Chevy owners, this is a pretty nice car and a great leasing experience.


Outstanding Sales Experience

5
rguy14 on 08/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I recently stopped here to look at the new VW's. We were met by Emmanuel Cintron immediately and he began to show us around. He patiently waited while we browsed and did not try to pressure us in any way. A couple of hours later we were the proud owners of a New VW Jetta GLI.


Great Service

4.7
Matthew Nigel Wright on 07/26/2015

Customer Service: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been to this dealership 3 times and every experience has been terrific. They are courteous and efficient. They get you back on the road in no time.


Top Notch Service

4.4
nigel1765 on 07/26/2015

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

I have been to this dealership 3 times and every experience has been terrific. They are courteous and efficient. They get you back on the road in no time.


Excellent Service and People

5
bowltr on 07/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I could not be happier with the experience I had at Commonwealth VW. From their professionalism to their hospitality the made my car buying experience top notch. I highly recommend them to any and all.Will most definitely be back when it's time for my wife to get her new vehicle.


Awesome Experience

5
kjdiguilio on 07/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

So very happy with the Jeffrey the salesman and the manager .Love the way they worked with me to meet my payment needs !So very happy with my car!Thanks guys!


Buying 2 cars is better than 1

4.8
Haverhill B on 07/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We just purchased 2 new VWs from Commonwealth VW. This was our 4th and 5th cars we purchased from them. They make buying a car fun and easy. At first the cars we wanted ended up not being in our budget range. But they have a huge inventory and their sales staff knows that inventory to the detail level. Before we knew it they had two cars that were almost everything we wanted and were within our budget range. The reason for this was not just the cars. The sales staff worked on the pricing until it met our needs. High marks for Commonwealth.


No Hassle, Friendly, Knowledgeable

5
Golden Lady on 07/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After going to other dealers, I ended up at Commonwealth since their prices online were the best and also because they were affiliated with the USAA Buying Program that offers discounted prices. The entire process was easy - and almost fun - credited mainly to my salesman Jeffrey Mercedes. He was very knowledgeable and listened to my concerns. He provided lots of options and ended up getting me in the car I truly wanted. I can only speak for the VW division, but would recommend this dealership to anyone. The atmosphere in general is beautiful, immaculate and contemporary. The sales manager Dennis Millman was very personable and helpful as well.


Easy, Fair, and efficient!

4.8
LTDI on 07/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I bought a new 2015 TDI golf from Manny (a wonderful sales rep). He made sure I understood everything I needed to know about the vehicle and he also helped be weigh my options from different models (golf vs jetta, packages, accessories, and financing. Everyone was very respectful during price negotiation and final sale process.


Not Impressed

2.5
Cbutler1 on 06/24/2015

Customer Service: 3.0 Overall Experience: 2.0

Overall not impressed with the dealership. Everything was either average, or below average. Short test drives, overly loud music, low ball pricing on trades with an effort made it seems to waste time. I wouldn't believe the majority of reviews on this website as they offer gift cards for positive reviews. The only reason I actually purchased a vehicle from them was because A) they had the only vehicle that had what I was looking for within a few hundred miles, and B) By the time I'd changed my mind, unfortunately I had already signed a purchase agreement, and they refused to give me my deposit back. Oh well, I enjoy the car, I just would never do business with them. The cookies they send after you purchase a car though is a nice touch.


Very good!

4.6
CARRATING on 06/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I have been going to this VW service department since I purchased my VW in 2011. ALways helpful and patient and do their best to fit me in at last minute for a check if I am going on a long trip. I definately recommend.


Easy in, easy out!

5
chris on 06/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have my 2007 VW Jetta serviced at Commonwealth. They are always timely, perform only the work I request -- no up selling on service -- and greet you with a pleasant demeanor.


Two miles away but NEVER again.

1.5
Lynne-MyVWRocks on 06/15/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Overall Experience: 1.0

When we moved to MA we needed to have our front licenceplates,they came with our VWs.It was installed-by this VWcenter-WRONG causingDAMAGE!


Great Experience

5
KxP on 05/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Manny was extremely friendly and easy to talk to without feeling pressured. He was knowledgeable about the vehicle, and made sure to go over all the vehicle features and get us set up before we left the lot. We would love to work with him again in he future.


2nd time around

5
Theresa T. on 04/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a 2011 Jetta from Commonwealth and now 2nd time around, a 2015 Tiguan. They are simply the best from the start of the sale to the finish. Thank you!Theresa Testaverde


Wonderful Experience

5
KimberlyN116 on 04/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No one likes to go car shopping. Half of the time it's a complete headache but Manny from Commonwealth Volkswagen was extremely helpful. He went above and beyond to make sure I got the car that I wanted. He answered all of our questions and was very educated about the car. From the time I walked in to the time I picked up the car, was quick, easy, and painless. I would recommend them to anyone.


Fantastic!

5
KJB83 on 04/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bob from Commonwealth Kia and Mark from Commonwealth Volkswagen were extremely helpful in helping me find the right car for my family and me. I found both of them to be very honest and upfront about the prices. They took my familys needs into consideration my and did not try to pressure me into a vehicle that was more than what I needed. I love driving my new Passat and would recommend it to anyone.


VW Team does it all!!

4.8
Krossrn on 04/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

When I started the process of purchasing a new car, I started at VW. I ended up with a Chevy, but the VW team helped me through the entire process. From test drives of various makes and models to final delivery. I am so happy with the experience. It is my third car purchased from Commonwealth and I assure you it will not be my last.!!!


VW Jetta purchase

5
tmachado on 03/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My fiance and I came here knowing what we wanted. We were in and out of the dealership within a few hours with a great deal and friendly experience!


Great Cars, Great Experience!

5
Mrs. Abbasi on 03/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Holly Setiadi, the Sales Assistant who sold us our new Jetta TDI SEL was wonderful. He was not a typical car salesman; very low key. He answered questions but did not push us towards a car. He let us take the time to make our own decision, but was there to answer questions He was very good about communicating with us over the phone rather than having to spend time at the dealership, and patiently answered all our questions. We ended up making the purchase within a few days of our test drive, and Holly made our overall experience very comfortable. As an added bonus, we have free service for a few years and FREE CAR WASHES for as long as we own the car. It's a small thing, but it really made us happy. The Financing portion of the evening was painless and we were able to get through the paperwork very quickly.We shopped around at different places, but ended up with Holly because he was the most helpful and flexible when it came to fulfilling the requirements we had in mind for our car. Thanks Holly!!


Pedro

5
pnstevan on 02/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

"Awesome experience! "True testament of team work and why Charlie is saying shop us last.High standards! everyone was involve in the process to make it a great experience. my family and I have been customer at commonwealth since 2000. I can say I have seeing a major improvement through the years and trending up.


VERY happy!

5
kdrider on 01/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We called this dealership knowing the exact car we were looking for and about what we hoped to pay for it. They were wonderful help over the phone, no leading us on, and we ended up closing our deal 2 days later. Couldn't be happier!


Best car buying experience.......EVER,,,,

5
Melanie on 01/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0

Bought a car on my second visit to Commonwealth. Had the extreme pleasure of meeting Jeff Mercedes on my first visit when I was "just looking" and not really sure what I wanted. After making the dealer rounds and being totally turned off by the impolite treatment I went right back to Commonwealth to make the purchase we from Jeff. He knows the product, respects the customers financial limits and within a short period of no stress negotiation I bought a car I loved!! Next stop Marc. Equally as knowledgeable and friendly. Explained the financial end of the purchase putting me at ease. Car was delivered warm and road ready. No buyers remorse...extremely happy with my choice of dealership. They represent the product well! Never one to use a dealer service department due to my overall bad experiences with OTHER dealerships but will have my service at Commonwealth. This dealership deserves your attention if you are in the market for a car! Thank you Jeff Mercedes and Commonwealth! Melanie


BAD Experioence

1
A consumer on 01/02/2015

Customer Service: 1.0 Buying Process: 1.0

I contacted them regarding a pre-owned car on thier lot, and then went to thier lot to take a look see. The car had everything but 1 amenity that I need, and also the car had 142000+ miles on it. Upon starting the engine, I could hear a knock in it. At that point, the salesman Josh advised me that the car was being sold (as is). The car was a Mercedes and these cars can last up to and surpassing 300,000 miles and more. Dennis, the Mgr, suggested I consider leasing, which still didn't work for me as far as the numbers go. Then I went back home. a day or 2 later, the MB is still listing for sale. I called them again and spoke to Dennis, who advsed me the Benz was at a Benz dealer for service and he would call me upon it's return to thier lot in a day or 2. 3 days go by, I call them up again, Daniella answers the phone, I ask about the Benze, her boss tells her the car is no onger for sale because it doesn't meet thier standards! If that as true, then WHY was is shown to ME to begin with! Daniella told me that her Mgr advised the car was sent to auction! Thier salesman Josh was very professional and attentive to me during my visit there. The dealership owner and his family could use a lesson in credibility.


Awsome experience!

5
Jen on 01/02/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the first time I've bought a new car and I am glad to say I went to commonwealth. Everyone there was patient and extremely nice. They went above and beyond to make sure I was happy!


Excellent Costumer Service

5
lt147297 on 12/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After being referred, I bought my first brand new car here and couldn't be happier! The costumer service was outstanding and they found me exactly what I was looking for! Everyone I talked to at the dealership was very knowledgeable and never once did I feel pushed or pressured to have to buy a car. They took the time to make sure what I was getting, was exactly what I wanted and the price couldn't be beat elsewhere. I wouldn't recommend any other place if you're looking to buy a new or even used car!


Shady Dealership

2
savyguy on 12/18/2014

Friendliness: 3.0 Pricing: 2.0 Overall Experience: 1.0

After having read 1 specific bad review of Daher's place from awhile back, I thought I'd give them the benefit of the doubt. I went to take a look at a pre-owned car that was selling for a grerat price, a high end car that had the engine light on. I was there 1 week ago. now just a few days ago, I spoke to Dennis Millman, the owners son-in law, who told the car in question was at another dealership for specific repairs, and he would call me when the car was back to thier lot for me to see it again and test drive it. Dennis never called me back. Now today, 1 week later, after the same car was in the shop, they tell me that the car is no longer available for sale. I asked why, I revcieved no answer. Sadly, Dennis Millman gave me a great offer for my trade to begin with. I'll be taking my business elsewhere hopefuly to more credible dealer.


best dealership I've ever been to!!

5
hopechirwa17 on 12/13/2014

Customer Service: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff mercedes was my salesman. hes awesome. No other dealership could make a deal the way he did. Very friendly, understanding & helpful. Marc was awesome who made the numbers work & was fast at it, answered all my questions. My family and I are very happy with our new car!!! I will definitely shop here again in the future & I recommend them to everyone!


VW Tiguan

5
jackie.carroll.56 on 12/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I got a great deal on my 2015 VW Tiguan! I absolutely love it and it has been great in the snow :) I worked with Andrew, he was straight and to the point. He did not make the car shopping experience dreadfully long! I would recommend Commonwealth VW to my friends and family.


Fahrvergnuegen!

5
usborneburke on 11/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I took their advice & shopped them last, happily! The entire experience was pleasant, genuine & thorough. Everyone was very friendly, eager to help & knowledgeable. The facility is immaculate & beautiful, down to the music. Staff repeatedly offered assistance with any questions or concerns, during & after the purchase. They obviously enjoy their job & want to make their customers happy. This was my first experience buying a new car & at a dealership and it was easier and more pleasant than I expected.


Exceeded Expectations

4.8
CBWEBDESIGN on 10/22/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am pleased with the service done on my Jetta TDI. Service manager Marc kept me up to date and explained what was being done throughout the entire process. I was also able to speak with technician George who had worked on the car. George took the time to explain the issues and solutions, I was very impressed with his knowledge. Marc and George are real assets to this service department and it was a pleasure working with them. My car is now running great.


Volkswagen CC

5
jscc on 10/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Speaking for myself, purchasing a new car is not always an easy thing.. due to negotiating, finance, credit history, and attitude. Commonwealth Volkswagen made this process easy and pleasant. An effort and was made to find me the best finance rate considering my credit history was not great and they succeeded. An effort was made to get me the car I wanted in regards to interior and exterior....they succeeded. All n All, Great Job!!


I LOVE Commonwealth!

5
pickles on 09/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeffrey Mercedes is a terrific salesman! He answered all my questions and made the whole experience fun. I would definitely recommend him and Commonwealth motors.


Great overall experience!

5
Eharding27 on 09/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andrew was great to work with. Honest and friendly. I was really pleased to have him help me through the process. Loving the new car!


Exceptional

5
laura.s on 08/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great, friendly, customer oriented, timely and kind. The service tech noticed my air bag light was on and out of the kidness of his manager and his own heart did a diagnosis on my car to find out it was a sense and didnt charge me. Best oil change ever! Thanks guy! I will definitely be back for future car service.


New Car purchase - JETTA

5
konthams on 08/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wonderful experience and the salesperson Andrew was very good in completing the whole sales process on time. We got the vehicle on time as promised. Would recommend anyone to buy the vehicle wit


Great Dealership!!

5
marinapluff on 08/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a 2014 VW Jetta, the salesperson, Jeffrey Mercedes, was very pleasant and personable. He made my new car purchase experience very pleasant and easy. The best part of the new car purchase was the price, no wonder why they say "shop us last". I couldn't be happier with my purchase.


The best time of my life!

5
ara0926 on 07/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to VW with the intention of buying a newer used car that was safe and reliable for my family.. I have never bought a car from a bigger dealership like this before and can not explain how glad I am to have dealt with the wonderful staff at Commonwealth, especially the sales associate, Robert. He went absolutely above and beyond for me and my husband! He did everything he could to get us into a BRAND NEW jetta instead of a used car and getting rid of my money pit. I couldn't thank him or the manager enough, they showed true compassion and showed that they actually cared about their name as a company and their customers. Thank you guys so much!


2012 Beetle purchased

5
BeetleKen on 07/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a 2012 Beetle this weekend with my husband, it was Saturday and it was missing a key and light marker, they said come in Wed for both and registration and sure enough it was there ready to go. Also while waiting the salesman came over and chatted to be sure we were 100% satisfied. Could not ask for more great service,price,car!


Friendly Passat Purchase

4.8
maryanns on 07/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had the most pleasant purchasing experience at Commonwealth Volkswagon this past week. Josh Palmiri was professional, friendly and honest throughout the entire sale. We have decided to reconnect with Josh for the purchase of our new Honda Accord. They make it really easy to buy different manufacture types of auto's throughout the showrooms. In this way, we were able to work with Josh for our new purchase even though he primarliy sells Volkswagons. We really appreciated his efforts.


Dissatisfied with extended warranty x2; length of approval;

2.6
garetvg on 07/11/2014

Customer Service: 3.0 Quality Of Work: 2.0 Friendliness: 4.0 Pricing: 2.0 Overall Experience: 2.0

My overall experience from the extended warranty that was misrepresented during the sales process, then having repairs approved that in itself proved to be a lengthy process the 1st time I had my vehicle serviced which then turned into a 1-day repair into 1 week repair as the service department could not get the parts on a newer vehicle. My second experience turned into the service personal bad mouthing the warranty company - so two components a product misrepresented when sold and a product/company difficult to deal with when getting service repairs approved with the car owner left holding the bag without a car and costs.. Stay away from extended warranty - if I had known I would have never purchased my Volkswagen or a Volkswagen at all.The constant calls associated with your service would make one believe that you're receiving quality service but these just added to the frustration given the problems I encountered. When I asked the service people that called what the issue with the car was in both the first and second incident the could not answer what the problems were or problems with the extended warranty company approval process were or what I could do to intervene to resolve.On receiving the car, the car was dirty, granted dirty going in, but it would be a nice touch to remove the greasy boot marks and finger prints from the interior and exterior. Everything in the car was mis positioned - the seat, mirror, radio, etc. I felt whomever test drove it or worked on it felt it was their car and could leave it adjusted for themselves.For some reason the rear cowling on the trunk was cracked - not sure how this happened - I'll let this pass but there were fresh marks on the trunk but since it was brought in for steering issues one could only guess one this.To sum up both experiences - not happy and I dread having to repeat bringing my car in that I'm forced to do due to the questionable extended warranty packages that Commonwealth represents and sells to its customers.


Jeff Mercedes is awesome!

5
jwrightbowles on 07/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I visited Commonwealth over the holiday weekend to shop for a beetle convertible. Jeff was extremely helpful, and patiently answered all of our questions. He knew the monthly payment I was willing to make and he worked hard to make it happen. Jeff promised that they would have a blue denim with black interior and exterior located by Tuesday, and Tuesday morning I received a phone call that it was on its way to Commonwealth. He even washed and gassed it himself so that I could take it home on Wednesday (earlier than planned). Jeff's professionalism and great personality made purchasing the car a stress free experience. I will happily recommend Jeff in the future to anyone I know looking for a car.


Misleading Service Center

2
Pat1098 on 07/09/2014

Customer Service: 1.0 Overall Facilities: 3.0

Bringing your car in for service? Think again. I will keep this basic and to the point. First off I do want to acknowledge that the dealership has a good sales team. The service center is definitely the opposite. When I had my car in for a clutch replacement under warranty, they told me 3 days. It took them a week. The disappointing part is that they never updated me on the delay. I always had to call to get information after the 2nd day it was in the shop. On top of that they washed my car without my consent. Its not that I mind the car wash but if someone is going to do it they should do it right. Whoever washed the car actually was scratching the dirt into the paint and the trim pieces and now it is all scuffed up. Initially they offered to correct they issue and after multiple attempts they were un able to and then denied responsibility of doing damage to the car. Also they still have not followed up on replacing some trim pieces that were promised. I am extremely disappointed with their service as it cost me a lot of lost time with no resolution. Mark the service manager is very misleading and I would not trust whatever he tells you. I stopped recommending my friends and family to buy and service cars at Commonwealth motors. I will now recommend people to herb chambers and kelly for any future service or vehicle purchase.


Misleading in the service department

1.2
freerider167 on 07/09/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Overall Experience: 1.0

Bringing your car in for service? Think again. I will keep this basic and to the point. First off I do want to acknowledge that the dealership has a good sales team. The service center is definitely the opposite. When I had my car in for a clutch replacement under warranty, they told me 3 days. It took them a week. The disappointing part is that they never updated me on the delay. I always had to call to get information after the 2nd day it was in the shop. On top of that they washed my car without my consent. Its not that I mind the car wash but if someone is going to do it they should do it right. Whoever washed the car actually was scratching the dirt into the paint and the trim pieces and now it is all scuffed up. Initially they offered to correct they issue and after multiple attempts they were un able to and then denied responsibility of doing damage to the car. Also they still have not followed up on replacing some trim pieces that were promised. I am extremely disappointed with their service as it cost me a lot of lost time with no resolution. Mark the service manager is very misleading and I would not trust whatever he tells you. I stopped recommending my friends and family to buy and service cars at Commonwealth motors. I will now recommend people to herb chambers and kelly for any future service or vehicle purchase.


Leased a '14 VW CC - Jeff Mercedes - Commonwealth - the best

5
klaezza on 07/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently returned to VW to lease my second vehicle from Commonwealth Motors of Lawrence, MA. I was pleased to see that Jeffrey Mercedes was still with the dealership as my first experience with him had been excellent. I wanted to lease a VW CC after driving a Passat. I loved the Passat, but I was ready for a larger car with a bit more power. CC delivered on those desires and more. Jeffrey was again a pleasure to deal with - from the test drive, through the financials, to closing the deal, to final delivery, Jeffrey was a true professional. He even travelled to my place of business to obtain some last minute information to facilitate a quick delivery of the new vehicle. Jeffrey was an expert in all aspects of my vehicle and patiently answered all of my questions while showing me some of the details of the CC during delivery. Jeffrey knows his product line inside and out and his pleasant manner and commitment to my customer satisfaction was evident throughout my experience. My family has driven luxury automobiles for a long time and we have dealt with many sales representatives from BMW, Infinity, and Merecedes Benz..Jeffrey is the best sales person I have ever met. I will add that the entire staff at Commonwealth is outstanding, Mark Bernier was my Finance Manager and did an excellent job facilitating a quick final closing on the lease agreement explaining all paperwork in great detail that was easy to understand. The Commonwealth Service department is consistently superb and responsive as well. For my new CC, they (Chris) were very attentitve over the most recent July 4th holiday weekend to complete the initial MA state inspection in a very timely manner. I highly recommend Commonwealth VW to anyone in the area interested in purchasing/leasing a new or used Volkswagon.


Great Experience

5
CBWEBDESIGN on 07/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We shopped Commonwealth last and we're glad we did. After visiting several VW dealers, Commonwealth had the best pricing. Commonwealth sells a lot of cars and inventory moves fast. When we returned the car we wanted was sold. Our salesman Andrew Mercer-Medeiros went above and beyond to find us a similar car. Not only did Andrew find us a similar car, it was a better car at a lower price! If you're in the market for a car, visit Commonwealth and ask for Andrew Mercer-Medeiros, tell him Chris and Desiree sent you.


Great Experience

5
Nikcepticon on 07/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went here because they had the best price advertised online. THEY DID NOT DISSAPOINT! I met Jeff and he didn't waste time getting me into the car I wanted (I already knew what car I wanted to drive and buy). We test drove, he valued my trade in, gave me different options and I signed a deal. The rate and price was the best deal I could have hoped for. I will definitely recommend this dealer to my friends and family!


Second time purchasing a lease TI

5
smonier on 06/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The process was fun thanks to Jeffrey. The process from beginning to end was organized. I was given the time and help I needed to fill out forms correctly. When Jeffrey needed to spend time away from the desk, he told me how many minutes the process would take. There were several things I needed to remember to do. Those things were repeated. Mark had the paperwork ready to sign when I entered his office. I enjoyed light conversation while signing quite a few papers. You could say I felt more like a valued person than a sale. Jeffrey washed my car and together we transferred the contents of the car chatting all the time. I met one more manager before leaving. "Say Hi when you bring the car in." Yes, it was a very friendly experience while accomplishing the necessary work for leasing a car.The bonus - the car is new and my monthly payments remain the same.


Great Buying Experience

5
huddyboy on 06/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the first time I had been to Commonwealth and considered buying a Volkswagen. I was acknowledged immediately upon walking through the door. Salesman Josh Palmieri was friendly, polite and extremely informative. He has a great deal of knowledge about Volkswagens and was able to explain the difference between all models. I was trading in a car and received a fair trade in value towards my new purchase. Working with the finance department was a breeze and painless. The best part of the experience was going through the car purchase process without pressure or hassles. If you are in the market for a car, I highly recommend visiting Commonwealth.


My first car buying experience

5
johnmelvin1990 on 06/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just bought a new Volkswagen Jetta from Commonwealth Volkswagen. The best thing I liked about this entire sales process was that Andrew never tried to oversell anything than what I required. I would definitely recommend this place to anyone who wants to feel comfortable during the entire sales process.


Leasing a new car

5
ScottFrechette on 05/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked into a volkswagen dealership looking for a used car on a whim, I was greeted by a very friendly and polite man named Josh. My original intention was to finance an older used car, the problem with that is I would always be worried about the car breaking down or something other I could not foresee, but I was sure that was all I could afford on my budget. I explained my situation to Josh and he opened my eyes about all the different things commonwealth could do for me while making it affordable, he walked me through a few different dealerships to find me the best price and had answers to all the questions I asked. After finding the right car for the right price he stayed late day after day to make sure everything went smoothly to get me in my new car as fast as possible. Now thanks to Josh and all the amazing staff I met at commonwealth I am driving a brand new Civic, a car I know is safe and reliable (a big load off my mind) while staying comfortably within my price range. I could not be happier with all the service and opportunities that were provided by Josh. I have been telling my friends and family that if you are looking for a new car he is the guy to talk to. Knowledgeable, honest, friendly and polite. What more could you ask for?


Shop us last...yes!

5
TimAllison on 05/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We did our homework and went shopping for a 2014 Passat TDI SEL Premium during the TDI promotion. We live in Weymouth, so we started with a dealer in Braintree. They were ready for us but we was also ready for them. There was no way that any deal was going to happen. We then went to a dealer in Brockton. We came close to making a deal but the negotiation stalled. Their Internet Sales Manager actually insulted us via email a few days later. We then contacted a dealer in Medford and did everything over the internet. The numbers on the new vehicle were "ok" but the money offered for our trade was not fair. So...instead of giving-up, we went to Commonwealth VW and met a very likeable young man named Jeff Mercedes. Jeff greeted us warmly and with respect. We talked for a short while and quickly made a deal! There was none of the usual nonsense that most people go thru when buying a new car. People who own VW's are different. We aren't just "buying a car". We give them names and you can never have just one. It is truly helpful when your salesman understands that, and shares the enthusiasm for the brand. The experience could not have been better and we feel we got a great deal and a fair shake on a car that we like and a brand that we love. Commonwealth is true to their advertising and their business philosophy.


LOVE Commonwealth VW!

5
thepotes on 04/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience!...Great customer service!...Great car & dealership!! I would definitely recommend this dealer location!! Everyone here is very friendly, helpful & informative. If you're shopping for a car, definitely stop in here!


Very good experience

4
BridgetMedeiros on 04/15/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

I went to look at a 2011 Volkswagen Tiguan and ended up being able to drive it off the lot that day. I didn't think the trade-in process would be that easy! I didn't know that there were so many service plans and I was able to get educated on all the options and feel confident in my purchasing selection. I highly recommend Commonwealth Motors.


Extremely satisfied

5
Noahbear1109 on 04/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked into VW with a negative taste in my mouth and honestly Josh listened to me, heard me and helped. I'm now so happy and so thankful for him. I understand a sales mans job but I truly felt like he genuinely wanted to help me and he did. Great guy and a great asset to anyone's team.


Friendly personnel

4.8
Mclinnehan on 04/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have had 3 cars now serviced by this dealership and am most pleased with the personal treatment I get every time. Marc and Sam especially take the time to listen to concerns and address them.yyy


Great experience!

5
saint69 on 04/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeffrey Mercedes was a great saleman to work with. Very personable, professional and knowledgable about the vehicle and dealership. Steve Consoli got the numbers to come together for a great deal as well.


As soon I walked through doors at dealership I new that I...

5
sskuzmin on 04/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As soon I walked through doors at dealership I new that I be able to get car today. All friendly environment and great deals on car. After all everyone was happy, especially me.


Excellent Buying Experience

5
Ranger7134 on 03/29/2014

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After dealing with approximately 6 VW dealerships in both NH and MA, Commonwealth VW certainly lived up to their slogan, Shop Us Last. I not only obtained the exact price I was looking for, but also was treated as if I had not just fallen off the turnip truck. Most of my buying experience was via the web. Chantal was very responsive with respect to pricing, obtaining the exact car required and ensuring that there were no hidden fees etc. Commonweath's document fee is amongst the lowest around and I was pleased that they were able to obtain the precise vehicle in record time from another dealer. Mark Bernier (Finance Manager) was very professional and exceptionally efficient in processing all the paperwork involving the car purchase and subsequent financing. Andrew Medeiros spent well over an hour with me going through all the various options available on the Jetta prior to driving it off the lot. Could not have been more pleased with the overall buying experience. Perhaps it derives from the family ownership concept prevalent at all Commonwealth locations. I recommend Commonwealth VW if you are looking for a competitive price and personable sales personnel.


My husband and I just bought a new Jetta Sportwagen. We...

5
maggiegroosman on 03/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I just bought a new Jetta Sportwagen. We were helped in the friendliest way by all people we met during the process. I would highly recommend Volkswagen and this dealership to anyone who wants to buy a great car and deal with experienced, friendly, and very helpful people. Thank you and we hope to drive many years with this beautiful car!


This is my third lease with Commonwealth. The staff is...

4.8
gvillaras on 03/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is my third lease with Commonwealth. The staff is friendly and professional. The sales team has a lot of information on each vehicle; made recommendations


I am a repeat customer and wanted to get a car quickly...

5
smellen on 03/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a repeat customer and wanted to get a car quickly and for a fair price. Andrew was very knowledgeable and honest which was exactly what I was looking for in a salesperson. In our first phone conversation, he made me feel at ease about the purchase and I felt I could trust him.


I recently went to Commonwealth Volkswagen for my 40,000...

4.8
sgstomp33 on 02/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently went to Commonwealth Volkswagen for my 40,000 mile service. The staff was very pleasant and informative of the service to be provided. The wait time was quicker than the estimate given. The waiting area is comfortable and they had donuts and coffee and TV to keep me occupied while I waited. It was a pleasant experience.


Tyler was very personable and helped me find the car that...

5
SamanthaAbel on 01/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tyler was very personable and helped me find the car that was right for me. He was very patient and informative. The other sales employees at the dealership were also very nice and friendly.


When entering Commonwealth Motors,,Andrew Mederios was...

4.8
cotton1 on 12/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

When entering Commonwealth Motors,,Andrew Mederios was very accomadating and described all the important facts about this VW that I was interested in purchasing. He went through all the details about car and the required paperwork, in other words he had an excellent presentation.


This was my first purchase of a Volkswagen. I purchased a...

5
cwalmsle on 12/05/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first purchase of a Volkswagen. I purchased a VW Beetle Convertible, looking for a fun ride. That is just what Jeff Mercedes delivered. He was so great to deal with and so personable. He worked out a 3-year lease payment that I could afford and then went over all of the great features of the convertible. Then he gave me a tour of Commonwealth and I already have booked my first service visit at no charge to me.I was laughing with Jeff during the process of going over the features of the convertible, asking who buys convertibles in November. People who decide they want some fun in their life. I knew I had made the right vehicle choice when Jeff started singing "Rockstar" at the top of his lungs when he was teaching me how to use the Fender music system!!! Yes this is going to be a fun car and Commonwealth made it happen! Thank you so much!


I emailed about ten dealerships that I found online...

5
january32 on 12/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I emailed about ten dealerships that I found online asking if any of them could help me to find what I wanted. the only criteria I said was a must was I wanted to put zero down and only pay $150/less a month, the brand, model, type of car did not matter, because it was strictly a second car that would be driven very seldom. I also said I did not care if it was a lease or a purchase. I am certain I made myself VERY clear of exactly what I wanted in my email. Of the ten dealerships I emailed ALL of them responded saying this was absolutely something they could do. I made appointments at the closest ones for last Saturday, and that morning I went to 4 different dealerships. I started in Tewksbury at Auto fair Nissan. My experience there was awful to say the least. First of all the person I had spoken to and scheduled the appointment with was not even at the dealership on Saturdays. I had to explain what I was looking for again and give the new sales rep all my info again. After waiting almost 45 minutes he came back offering to lease me a 2014 nissan versa (lowest model) for $3,995 down and $285/month- which was absolutely not any where close to what I had asked for. The sales rep was brand new and had no clue what he was talking about. He told me it costs about the same amount of money to lease or buy a car, and he also told me not to believe any of the ads I see online from dealerships offering low monthly payments and zero down- he told me in his exact words "Those ads are just lies to get business." After that statement I decided it was best to leave that dealership and never go back. the next two dealerships were not as awful as Autofair however both of those dealerships also lost my information, did not know I was coming and neither one could offer me anything in the price range I specified over email. After the third utter disappointment I almost canceled my appointment at commonwealth but I figured I would go to one more that day. i am do happy I did. Immediately upon walking in I knew my experience there was going to be different. First they did have an appointment scheduled for me and I actually met the person I had talked to the week before. She already knew what I wanted/needed so we did not have to waste any time doing that over again. My appointment was with Paula and immediately upon walking in she introduced me to eric beardman, the sales rep that would help me. He was great. He knew what I wanted and he didn't try to up-sell me or talk me into spending more money. He was honest and direct and I trusted him instantly. I have worked in sales my whole life so when I am approached by a typical sales rep with the usual banter I can instantly see thru it and it only makes me irritated. Eric did not do that. He was an excellent sales rep. I ended up getting the first car he showed me which was a volkswagen jetta for zero down and under $150/month- JUST WHAT I ASKED FOR!! and we were done with the whole deal in under 30 minutes. I was so happy and I also wished I had started at commonwealth instead of wasting hours at all the other dealerships that should have been honest from the beginning and told me that they could not meet my requirements. Bottom line is commonwealth got a new permanent customer and I now have a dealership that will be the only place that my family and I buy our cars. Trust me- check out commonwealth before any one else- Im living proof that no one can beat their prices, specials, sales or customer service. THEY ARE THE BEST!!!


This was the easiest and funnest car purchase I have ever...

5
Jburd2000 on 11/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the easiest and funnest car purchase I have ever experienced. Dennis Millman, the greatest Sales Manager I have ever worked with, was so amazing, professional and went the millionth mile to help us find the right car. Jeffrey Mercedes was so helpful even though it wasn't his sale, and Bob Nerden was the crowning glory because of his low keyed persistence. The best team work I've seen in a long time!


Devon was extremely helpful in helping me find my new...

5
eleonard14 on 11/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Devon was extremely helpful in helping me find my new car. I shopped around at other dealerships and he was there every step of the way giving me even better deals than the others. He was not too pushy and extremely understanding. I would definitely recommend him and Commonwealth Motors to anyone looking to purchase a car.


I recently brought my VW in for an annual state...

5
kayaksparky on 11/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I recently brought my VW in for an annual state inspection and received courteous and prompt service. I continue to be very satisfied with the staff and the services at Commonwealth.


We had to have the 50,000 mile service done on my...

4.6
PACrew on 11/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

We had to have the 50,000 mile service done on my husband's 2010 VW Jetta Sportwagen. Commonwealth was very accommodating with being available for an early drop off for our appointment. They kept in touch with as they found things that should be fixed in order to safely pass inspection. While we had not counted on the extent of our bill, it was very reassuring knowing that Commonwealth was doing everything it could to be sure that our car was safe and running well. Thank you for our peace of mind and our safe car!


This Dealership was great, they didn't waste my time...

5
markbre on 11/11/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This Dealership was great, they didn't waste my time nor money. Gave me a great price and were friendly the whole time. Didn't pressure me into buying anything, in fact they only showed me the cars I wanted to see and nothing else. The overall experience was great and I would recommend this dealership to anyone seeking a new/used car in the near future. Great service all around.


I had a terrific experience at Commonwealth VW. Steve...

5
mcredi on 10/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a terrific experience at Commonwealth VW. Steve and Ryan worked together as a team to help me find a great car within my price specifications. They provided a clear sale price, and total cost including doc fees, taxes, title, and registration. They were low pressure and gave me the time that I needed to consider the terms. They followed up appropriately to make me feel like they valued my business. They were transparent about their best pricing, and stood behind their quality car. I felt that they did everything they could to make me a satisfied customer. Thank you Steve and Ryan.


this dealership and my salesperson were awesome. They...

5
traceymolinari on 10/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

this dealership and my salesperson were awesome. They didn't try to talk us into this we did not need or want and got us exactly what we were looking for! The price was fair, the people were very nice, and the wntire experience was great.


My experience at Commonwealth Volkswagen was GREAT! Devon...

5
nachele on 10/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Commonwealth Volkswagen was GREAT! Devon was such a pleasure to work with! I told him what I wanted and he and his team made it happen!!! Very happy customer!!!


This was my first time at Commonwealth, and I have only...

5
skianddoo on 10/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time at Commonwealth, and I have only great things to say about them. Working with Devon Theroux was fantastic- his knowledge of VW was impressive and he's the ultimate professional. I'll admit we gave him a run for his money (my husband thinks of testing car salesmen as a sport) and Devon was patient with us and never waivered. In the end, we got a great deal and I'm very happy with my new Beetle! The followup from the dealership is also something I hadn't experienced before, even after buying two cars from a few other dealers in the past. The only complaint, and it's minor, is that I wasn't crazy about where the dealer decal was placed on my car- right in the middle of the back of the car, so I've removed it.


Devon and associates worked with me to choose a car even...

5
SamanthaSapienti on 10/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Devon and associates worked with me to choose a car even with a very difficult budget also while enstating a trade in of my current lease. We went to 5 VW dealers total in between shopping with Commonwealth and Commonwealth was still able to top all 5 with a price a lowest for the new lease, and the highest value for my lease I turned in. Thank you!


Went to commonwealth motors to look for a new car. Had a...

4.8
callie107 on 09/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Went to commonwealth motors to look for a new car. Had a positive experience with a great sales representative. Looked at different options and found the one that best fits me. Would defiantly go back!


I had a great experience leaseing my 2014 Volkswagon...

5
happycustomerVW2014 on 09/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience leaseing my 2014 Volkswagon Jetta with Commonwealth Motors . Jeffrey Mercedes was wonderful to work as well as Mark the sales manager ? Overall very pleasant experience and loving my new car ! Thank you !


Our salesperson Devon was very friendly and created an...

5
KyungSun on 09/21/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesperson Devon was very friendly and created an atmosphere that was confortable for us so that we could look at the cars at our own pace and answered our question honestly and specifically. For a person that has only been in sales for such a short amount of times I think he was better than most salespersons we've seen so far. The negotiation process was enjoyable with just the right amount of tension and mutual respect and we were able to meet at a price that we both agreed on. Mark who is the sales manager at Common Wealth VW was very professional. Most of the sales managers that I've seen so far are very pushy and make things uncomfortable when they try to get you to sign for extra coverages. Mark was not this type. He suggested and just gave us time to discuss and think and respectfully understood what we decided and it made choosing very easy for us. Picking up the car and services afterwards was also great. They continue still to be very friendly and professional when called to ask questions and I would definitely come back to Common Wealth again in the future.


My experience at Commonwealth Volkswagen was not only...

5
laurenoligny on 09/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Commonwealth Volkswagen was not only simple, but it was enjoyable. I felt very welcomed into the atmosphere and I felt comfortable asking questions about my vehicle, and felt that I could trust Andrew to give me honest answers. I would recommend Commonwealth Volkswagen to buyers who seek a friendly and welcoming environment.


I showed up twice at the dealer without an appointment...

5
khz115 on 09/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

I showed up twice at the dealer without an appointment (one of the service days was the Friday before Labor weekend) and each time the dealer was able to fit me into his schedule and get my vehicle's problems sorted out and repaired.


We were very pleased with how they bent over backwards to...

5
perez14 on 09/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were very pleased with how they bent over backwards to help us get the car we desired. Tyler, Dennis, and Mark went beyond our expectations. They made sure we understood the whole leasing process since we were first timers. They took the time to show us different cars until we decided which one we wanted when we changed our minds about the car and decided on another one they were patience they didnt just throw us into any car. They heard us and helped us pick out the perfect car for our family. Thank You!


Jonathan Crotty was excellent. Everything was outstand....

4.8
douglaslock on 08/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Jonathan Crotty was excellent. Everything was outstand. This was the best sales experience we have ever had.Thank you for making this purchase a happy memory for me.Sincerely,Paula


I would like to thank the Commonwealth Volkswagen team...

5
Aimeesjetta on 08/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to thank the Commonwealth Volkswagen team for making this buying experience trouble free and enjoyable. Devon was courteous and knowledgeable and told relevant success stories of friends and family members who now own or previously owned a Jetta. I would also like to thank the finance department for negotiating my interest rate down from 2.5% to 1.5% thus making my monthly payments less expensive. Buying a new car should be a happy occasion and the Commonwealth team did not disappoint. Thanks.


Pricing was upfront and very fair compared to other...

5
Gtokid1 on 08/01/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Pricing was upfront and very fair compared to other dealers. Process was relatively quick. Car was one of a handful TDI Golf with manual trans left in the state and was at the dealership in 2 days. Very pleased


We had to take our daughter's 2009 VW Jetta TDI...

5
PACrew on 08/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had to take our daughter's 2009 VW Jetta TDI manual in for a service. It had been rejected for its' state inspection due to a 'Check Engine' light that had been on. While it could have been easy to tell us that we would have to spend $800 to replace the Glow Plug computer, they kept searching and found a blown glow plug fuse which had been blown. They said that they hadn't seen that before, but they replaced it and they said that all systems were good to go!! Hallelujah! Thrilled that they found the less expensive fix for us and we are very grateful. We will definitely be back for future service! Thank you.


Thanks for my new beetle! Love it! Despite some bumps...

5
Dsusko on 07/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks for my new beetle! Love it! Despite some bumps in the beginning Andrew and Dennis were excellent and went above and beyond to get me my new car. Sorry if I was a little anxious and high maintenance during this purchase. You made it well worth it. Great customer service!


Making a phonecall to the dealership you get immediate...

5
IngridRobinson on 07/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Making a phonecall to the dealership you get immediate and personal response. Sam, and so are the other employees, are very knowledgeable. Great suggestions to affordable prices. Keeping you posted with progress of repair. Info as soon as car is ready you get the call. You are offered lifts when you drop off your car. The friendliness of all the people there is absolutely GREAT! You may even enjoy the waiting room with coffee, cookies and TV.


Commonwealth Motors is my preferred dealer for both sales...

5
mooersk on 07/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Commonwealth Motors is my preferred dealer for both sales and service. After the purchase of my VW Jetta in 2010, I have continued to use Commonwealth for the routine maintenance on my car, as well as for any other repairs or service. The team at Commonwealth is always friendly and accommodating, and the services are consistently done in a timely fashion. I would recommend Commonwealth to my friends and family for any of their car care needs.


Bought a brand new Jetta TDi and love it. Jeffrey helped...

5
RichieSambataro on 07/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a brand new Jetta TDi and love it. Jeffrey helped me get the model color and transmission I wanted and at the price I wanted. Glad I bought my first new car with them. Very easy people to work with. I would recommend anyone who asked to see Jeff when shopping for a new VW. Thanks


Our experience at Commonwealth Volkswagen has always been...

5
XimenaG on 07/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience at Commonwealth Volkswagen has always been excellent from all employees. This time we had the opportunity to work with Devon and he is great, he is very knowledgeable about VW and all the brands Commonwealth offers and very patient. Gracias Devon, we are very happy with our Jetta!!!Jorge and Ximena Gonzalez


I had a fabulous experience with this dealership. Buying...

5
smithkristin on 07/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a fabulous experience with this dealership. Buying a car can be so nerve wracking, but everyone at Commonwealth VW made it simple and pain free. Jeffrey Mercedes was wonderful to work with, I really appreciated his enthusiasm for his job. It came across that he is proud of the product that he sells and that his top goal was to ensure I was happy. I had done my research before going to the dealership, and I was shocked when the price I was quoted right off the bat was fair and in line with what I wanted! And there were no surprises along the way - from the test drive through getting the finances squared away, to driving off the lot! Thank you Commonwealth VW for turning an historically stressful process into something enjoyable and worry free!


My experience at Commonwealth Volkswagen was simply...

5
Ray77 on 07/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Commonwealth Volkswagen was simply outstanding from start to finish. After completing a sales inquiry online for a new car, Josh Palmieri followed up with a phone call in a relatively short time with all the information I had requested. Of all the dealerships that contacted me, Commonwealth and Josh was the only one to call with all the specific details and conveyed a sincere interest in answering my questions and earning my trust and business. Many of the other dealerships were much more focused on the approach of "just come on in" and we will take care of things when you get here. I was pleased to see this is not the approach taken by Commonwealth and their sales team. They legitimately want you to be happy whether it's answering questions on the phone or in person.Josh was extremely knowledgeable about Volkswagen and all the different models, in addition to this he knows all the product offerings throughout Commonwealh (i.e. Honda, Nissan, Volkswagen,etc). So he can provide sales assistance for any of the cars sold at Commonwealth.Josh did an outstanding job and was patient in answering all of my questions during the process. I have purchased numerous cars in my lifetime and my experience with Josh and Commonwealth was by far the easiest, no pressure experience I have ever had. I truly walked away happy knowing that I received a fair deal and that they are truly interested in earning my trust and future business.


Great shopping experience and a great car! Jonathan was...

4.8
tgiu on 06/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great shopping experience and a great car! Jonathan was very helpful and got me the car I wanted at a great price. The service department was great too.


This is what buying a car should be. As I told them at...

5
ChinaBob on 06/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is what buying a car should be. As I told them at Commonwealth VW, I am giving them not only my business but my highest rating in part because the other dealers were so bad. I had done my research and knew just what model and equipment I wanted. I emailed three dealers, two of which I had visited for a test drive the summer before. Paula Mattucci at Commonwealth got back to me immediately with a price list and answered all of my questions promptly and professionally and, most importantly, without any BS. Her price was thousands lower than the other dealers who were trying to offer me cars I didn't want (I have the feeling that they only half read my emails.) When I got back to the States (I had been teaching abroad for the school year) Josh Palmieri had the car ready exactly as I ordered it. On delivery Josh went through the car's features and controls very professionally and the deal was done. Friendly, professional, straightforward, no BS at Commonwealth VW. It is what buying a car should be.


We purchased a 2012 Volkswagen Passat SEL PREMIUM V6 on...

5
JTGATELY on 06/24/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We purchased a 2012 Volkswagen Passat SEL PREMIUM V6 on June 21, 2012 from Commonwealth Volkswagen in Lawrence, MA. Josh Palmieri was very knowledgeable and took time explaining the different features the car had. We were greeted with a smile and everyone was courteous to us. Mark Brenier, finance mgr . was clear and thorough. Ask fior Josh--you'll be glad you did. Teresa & John from Atkinson, NH


Knowledgeable, Polite and Professional

5
John and Teresa on 06/22/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

June 21, 2013 we drove home in a 2012 Volkswagen Passat SEL Premium V6 Certified Car. The purchasing experience was great as the salesman Josh Palmieri was knowledgeable and dealing with him was a pleasant experience as was our experience with the business manager Mark Brenier. Both were easy to work with, not pushy, polite and professional. Josh spent quite a bit of time with us reviewing all the features included in the vehicle and was very patient when asked to repeat something as we are not of the high tech generation! Marc, was not trying to get us to purchase other warranties and went over all the paperwork with clarity. It was a pleasant experience and everyone in the dealership was polite and professional in both appearance and knowledge. IT MAKES A DIFFERENCE! I would highly recommend the dealership--ask for Josh--He is also knowledgeable about other makes and models.


Basically walked in for service on my vw eos, saw the...

4.8
fabpicture on 06/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Basically walked in for service on my vw eos, saw the blue passatVW , decided that I'd like to trade.Meet with Jonathan, looked a few other cars, but decided to purchase the blue passat. the trade was ok , felt that I should of held out for a little more $ towards me.Still.. happy with my selection, and like the dealership.


Andrew is a very friendly and wonderful human being. What...

5
Amrita48 on 06/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andrew is a very friendly and wonderful human being. What struck me most was the fact that under his bubbly Exterior lay a warm andCompassionate soul. I would highly recommend this dealership and their kind staff especially Andrew.


Being my first car purchase, Commonwealth has set the bar...

5
mariam01 on 06/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Being my first car purchase, Commonwealth has set the bar extremley high for what I expect the car buying process to be. I couldn't have asked for a smoother process. Devin and Dennis were great to work with and answered all of my questions with a pleasant, understanding response. Denniss communication was excellent, returned phone calls and kept me updated in a timely manner.


I have been having my 2000 VW Passat wagon serviced there...

5
edsampson on 06/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been having my 2000 VW Passat wagon serviced there for four years. The service has always been prompt, correct and fairly priced. I particularly like their policy of explaining the service to the level of detail that the customer desires.


I finally have the car that I've wanted since I was a...

5
mpingree on 06/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I finally have the car that I've wanted since I was a young girl! The people I dealt with were FANTASTIC! They were as excited for me as I was for myself!


Dream car purchase

5
mpingree on 06/02/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was an awesome experience! I finally have the care I've wanted since I was a little girl.! Everyone was so nice and so excited for me Saw it on a Monday drove it home on a Tuesday. Dosn't get much easier.!


It was a very pleasant experience working with Devon.. It...

5
jayala93 on 05/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a very pleasant experience working with Devon.. It took us over 2 months to decide and he was very patient and pleasant at all times.. Had answers for all of our questions..Thank you Devon!


Do not take your vehicle there to be serviced - New to...

2
cherylstanion6 on 05/28/2013

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 2.0

Do not take your vehicle there to be serviced - New to 60,000 miles of service visits - issues every time - I've never experienced anything like this before with the vehicles I've owned - minor issues but enough to cost you time and aggravation to life threatening ones lug nuts left loose on serviced tires - One time I had just had new tires put on the car - drove it 15 miles right to the dealership to have scheduled service - somehow a tire wall got slashed and they tried to blame it on me and or the company that installed them - I had to fight to get them to replace - and when they finally did, service manager made a point to tell me that because of their 'generosity that I was to not mention the incident when getting the follow-up service quality control questionnaire - fyi i lost a tire due to the lug nut incident - they accepted no blame and downplayed the seriousness of what could have happened... And were not at all concerned that they were loosing a customer and would be getting negative feedback. Things must be going very well for Charlie Daher and Commonwealth Motors to throw away loyal customers like they did my husband and I.


I went in looking for a used car and ended up buying a...

5
jmart97 on 05/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in looking for a used car and ended up buying a new one! Josh was very helpful in letting me know what my options were and in finding me the best deal for my budget.


Our salesman Andrew was amazing. He took care of...

5
april13 on 05/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesman Andrew was amazing. He took care of everything that we asked for! They even sent us cookies after everything was done!! I would recommend them to anybody.


This team was simply fantastic. They were straight to the...

5
AbdullahDaoud on 05/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This team was simply fantastic. They were straight to the point and stuck to the same story from the beginning when I started shopping. Other dealers kept trying to come down with the price a 100$ here and a 100$ there while this team gave me over e-mail the best offer from the very beginning. Also, Devon realized we had young kids so he delivered the car to our house 30 miles away from the dealership. Highly recommended and nice and easy experience!


Devon was absolutely fantastic. He was thorough with all...

5
Alex08T on 05/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Devon was absolutely fantastic. He was thorough with all of the details about the car and made the buying experience excellent. We took a while making our decision and Devon was very patient with us. He was also very honest about being a newer employee and he asked his manager any questions he didn't know the answer too. I would highly recommend working with him.


The experience of purchasing the VW Jetta Sportswagen was...

5
Gracerudy on 05/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The experience of purchasing the VW Jetta Sportswagen was excellent. Devon was knowledgeable, friendly and professional. We would definitely return and recommend the Commonwealth dealership to friends and family.


We needed another car. I already had a Passat before and...

5
ChristianStredicke on 05/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We needed another car. I already had a Passat before and loved it. They had the one that I was looking for, the price was great and so we went ahead and bought it.


My husband and I were very pleased with the knowledge...

5
JudyCahill on 05/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I were very pleased with the knowledge that Josh Palmieri showed us when talking about the car. He was very infomed abou the car, financing, maintenance we were very impressed. He was friendly and a wondeful asset to your company.Everyone we met were wonderful. Dealership was clean, nice waiting room. We had tour thru the shop and the layout of where to bring car when we come back for maintenance.Overall our experience was very positive


Good customer service, friendly. They delivered the...

5
jhurog on 04/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Good customer service, friendly. They delivered the vehicle to my home. Although they failed to add the college grad promotion for me, I'd like to give them all "5"s.


Both Ron and Jeff were most sensitive to my ambivalence...

4.8
Mlinnehan on 04/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Both Ron and Jeff were most sensitive to my ambivalence about making a purchase at this time, and explained all my options without any apparent pressure. Ron actually sensed my dilemma about leasing vs purchasing during the financing process and patiently re-walked me through my options for me to fell comfortable with my ultimate decision. They both are professionals of the highest caliber.


This dealership brought a new meaning to customer...

5
nyybosox on 04/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership brought a new meaning to customer service! Jonathan couldn't have been more helpful and took much of his time during the day to make sure I knew everything about the vehicle I was purchasing. During the purchasing part of the car, Ron went over every detail to ensure I understood all aspects of the purchase. Both of these employees took so much time to go over every aspect of the vehicle, I actually felt at ease with such a big purchase. I cannot thank these employees enough for their time, their patience, and their overall attitude. Whenever I need another vehicle, I am going to Commonwealth. Priced right and friendly. If you are shopping them first, you'll be shopping them last. No need to go anywhere else.


Everyone was very nice there. They were very helpful. I...

5
Malinds25 on 04/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was very nice there. They were very helpful. I went there with my toddler and they were all so nice to him . Doug call was my sales agent and he was nothing but helpful from beginning to end .


I recently bought a Passat from Jeff M at CommonWealth...

5
SuzyQ2013 on 04/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently bought a Passat from Jeff M at CommonWealth VW. They made buying a car easy, straight forward and simple. Jeff M, Ron R. and Dennis provided outstanding service throughout the process. I would recommend CommonWealth VW to all my friends for their service and great prices!


While I am not one to pay much attention to advertising,...

5
prmarden on 04/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

While I am not one to pay much attention to advertising, or take slogans seriously, Commonwealth can truly stand behind their "shop us last" moniker. I had made the rounds at several dealers, so by the time I called them I knew exactly what I was looking for. My first contact was with Josh on the phone who was remarkably candid and did not seem at all like a slippery sales guy. I soon was talking to Dennis and we were able to reach a tentative agreement over the phone- which no other dealers would do. When I arrived in person Jeff was great at highlighting product features and more importantly at helping me structure the deal to fit my numbers. Their was never any glossy sales pitch. The sales managers Dennis and Steve worked hard to track down my car and never tried to try any tactics I've seen at other dealers with last minute fees and costs to pad the bottom line. At delivery Jeff was thorough and knowledgable in his demonstration of the car's features and controls. I would encourage anyone shopping for a VW to buy at Commonwealth. (Or Honda, Nissan, Chevy etc as I would expect those stores are similarly managed)


Devon was exceptionally polite, articulately answered all...

5
bsisson on 04/08/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Devon was exceptionally polite, articulately answered all our questions honestly and could not have been more patient. I had just purchased a car 7 months earlier, a VW Beetle from Commonwealth that I loved. There was nothing wrong with the car itself, it was just me and some quirky personal issues you don' t realize about a car until you own it and drive it every day. The biggest issue was space. I discovered that I really wanted 4 doors, not 2 and found I needed more trunk room. I hated letting go of my sporty, pin- striped Beetle.However, after taking us on a test ride, talking out all our options with us and keeping his sense of humor about my indecisiveness, I finally made my decision after what must have seemed - to Devon - as the longest three hours of his life.I love my new Jetta with 4 doors and a bigger trunk! People buy cars for very different reasons, quirky and all, so my personal thanks to you, Devon for sticking with me!!!! I never had a vanity plate before, but thought why not? I will stop by and maybe you can come out for a run in my new RED-RYDThanks again, and look forward to seeing what you have put together for my accessory package options! Also, BIG bvThanks for giving my son the $100 gift card. He traded up and I never would have come down had he not said something.Take care.Bonnie Sisson


We went to Commonwealth knowing what car we wanted to...

5
gbergey on 04/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went to Commonwealth knowing what car we wanted to purchase. We had a price we were willing to pay in mind and planned on shopping around to different dealerships in order to find that price. Commonwealth met our price without any haggling. We ended up buying our car right away. Everyone involved was friendly and helpful. I would recommend Commonwealth to a friend without hesitation.


We took our 2010 VW Jetta Sportwagen TDI in for its'...

4.8
PACrew on 03/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We took our 2010 VW Jetta Sportwagen TDI in for its' 40,000 service. They couldn't have been nicer - we chose not to have the oil change since it had only been 5,000 miles since the last change. They called when they found a dent in the rim of one of the tires and said that if they rotated the tires, there might be a shimmy. We opted not to repair it on this visit and they were helpful with that decision. They apologized for the cost of the service, but we understood that this was one of the more major service visits. While we had not bought our car from Commonwealth, they couldn't have been nicer to my husband. Thank you.


Jeffrey's upbeat and knowledgable approach was great....

4.6
VColletta on 03/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Jeffrey's upbeat and knowledgable approach was great. His charisma was an added delight while selecting our car.His energetic yet descreet approach to selling us a car made the buying process a delight. Would definitely recommend this delaership.


Commonwealth VW made me real very comfortable the moment...

4.8
StephenPompeo on 03/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Commonwealth VW made me real very comfortable the moment I walked through the door. Jonathan Crotty introduced himself and said he had been with Commonwealth for a couple of months but the manner and knowledge he presented would have given me the impression he was there a lot longer. Just about every detail and any questions I wanted to know about was answered. I have made an investment that I am extremely pleased with. The service received can be rated A+....thank you for my new Passat!!


I came to Commonwealth Volkswagen to take a look at a car...

5
smonteiro on 03/21/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came to Commonwealth Volkswagen to take a look at a car they had posted on a website. I had absolutely no intentions of buying the car, at least not at that moment. However, Andrew made us feel welcomed from the moment we walked through the door. He was extremely professional and friendly. Needles to say, I looked no further, I bought the car and I am loving it! As soon as the next person in the family is ready for a new car we are sure coming to see Andrew again. The entire staff at Commonwealth were great, shop them last you will love them!


Prior to stopping at Commonwealth VW, we stopped at...

5
lmartinVW on 03/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Prior to stopping at Commonwealth VW, we stopped at another VW dealership nearby. We were immediately swarmed on by a salesperson that we did not care for at all. He followed us around & tried to influence us to purchase any of the cars that we looked at; even ones that we weren't looking at. We couldn't get out of there quick enough!When we arrived at Commonwealth VW, we were greeted by a young enthusiastic sales person named Devon Pearse. He politely gave us his name, asked what vehicle we were interested in, & allowed us to go about our shopping without 'hounding' us. He stayed in the background & was within reach when we had questions. We took several vehicles out for a test drive & were informed of not only each of the vehicles, but the dealership & the Volkswagen Company as a whole. We actually enjoyed the day there & were pleased with the final purchase price of the vehicle. They don't play sales games & were pleasant to work with. The best point made was when I told Devon earlier in our conversations that there was a feature that I didn't like on the vehicle remote. He remembered this & had it changed for me so when we picked up our new vehicle, I was pleasantly surprised that he actually listened & followed up on it. I would not hesitate to return to this dealership; they are the best in the area!


I walked into the Commonwealth Volkswagen dealership...

4.8
cperry06 on 03/06/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I walked into the Commonwealth Volkswagen dealership looking to information and specifications on the Tiguan. Josh Palmieri took the time to explain and answer all my questions. After reviewing my options, I decided that the best route for me was a used vehicle. There were two on the lot and Josh had me drive one (2010 model). After the test drive, I decided I would like this type of vehicle. Both vehicles were very similar, but I decided to purchase the other (2009 model). I asked Josh if I could drive this model before I actually decided to purchase. He never hesitated for a moment to allow this even though it was later on a Saturday evening and the dealership was technically closed.While on the test drive, Ron Rondeau, the business manager, was very pro-active in determining whether or not I could even get financing. This saved time for both me as the consumer and your staff. I was very impressed with this action.I must say that Josh and Ron were very courteous. Josh knew his product and Ron certainly knows the ins and outs of finance.My experience at Commonwealth Volkswagen was extremely positive and I would recommend your dealership and these two employees to others.


We went to Commonwealth to lease a VW Tiguan, and...

5
KWin1981 on 02/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went to Commonwealth to lease a VW Tiguan, and can't rave enough about the service we received. Jeffrey Mercedes' enthusiasm for and knowledge of the VW brand was evident the moment we started talking to him. He was extremely friendly, without being overbearing or pushy, and was very professional. He made sure we were comfortable with our purchase every step of the way. We would recommend Jeffrey and Commonwealth to anyone looking for a VW!


I had another great experience at Commonwealth Volkswagen...

5
Mooger35 on 02/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had another great experience at Commonwealth Volkswagen this past President's Day. I traded in my leased Honda Pilot for a 2013 Volkswagen Passat. My salesman, Josh Palmieri, was courteous and very knowledgable. He answered all of my questions and walked me through all of my options to help me determine the best car for me. After purchasing my car Josh told me he would call me in a week to see if I had any questions or concerns, and he did. I also received a call from the service department within a week letting me know if I need anything to give them a call. Ultimately I believe I received a great deal from Commonwealth Volkswagen in Lawrence, MA. This wasn't my first purchase from this dealer and most likely will not be my last.Thank you.


Josh was very helpful throughout the whole process. He...

4.8
TaiowaWaner on 02/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Josh was very helpful throughout the whole process. He made buying the car very easy and provided a level of customer service that I would expect to be provided to a life long customer to someone who was only browsing cars. I would recommend the dealership and hope to deal with Josh when I buy my next car.


I just purchased a Tiguan from Jonathan Crotty. This is...

5
jmleach on 02/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased a Tiguan from Jonathan Crotty. This is my second car I've purchased from Volkswagen. I mainly came back to this dealership for the excellent service I have been receiving for the past four years, especially from Sam Oliver. No matter when I want an appointment, the service department always accommodates me. They continually update me on when parts of my car will need replacement, always giving me notice so that I can plan ahead. The shop is beautifully set-up with coffee and snacks and a large screen television while you wait. Shuttle service to and from the Lawrence train station is a wonderful convenience when I leave my car during the week. It's a great dealership with a wonderful staff of people to assist you with any questions you have. Would recommend to anyone looking for a new or used car.


Everything this dealership said they could do they did...

5
hsaurman on 02/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everything this dealership said they could do they did and more. Our sales associate Jeffrey was knowledgable, friendy and able to answer all questions. Steve and Ron were also the ultimate professionals. This is our first experience with Commonwealth and will not only come back but will absolutely tell our friends and family about our positive experience. We just can't get over how professional and upfront the sales staff were. We appreciated the fact they explained everything to our 19 year old daughter and showed us the service area and how that process works. We can't thank Ron, Steve and Jeffrey enough for the professional and honest way they treated us. There is no doubt in our minds that Commonwealth expects the best from it's staff and it showed in these three individuals. Thank you and we look forward to a continued relationship with your business because it was evident that all of your staff treated each of us the very same way they would like to be treated.


-went in to just test drive and walked away with a great...

5
JasonComeau on 02/06/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

-went in to just test drive and walked away with a great deal on a 2012 vw beetle with a turbo- the second dealer i went to couldn't even come close to it!-One of the best experiences i have ever had from the finance department (worst had to be atamian in tewksbury) they actually smile!! -BIG PLUS WITH THE FLOOR MATS!


This is my second VW Passat and the first time with this...

5
rustworth on 01/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second VW Passat and the first time with this dealership. This was the most pleasant experience I have ever had and I have had many new cars. The sales team were kind, considerate,and very understanding....and the deal was GREAT! Everything promised was delivered on time and in order. My son bought a Honda at this dealership and had a similar experience. I would HIGHLY recommend this dealership to everyone.


I went into commonwealth VW to take a look at the new...

5
beauty122092 on 01/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I went into commonwealth VW to take a look at the new volkswagen jetta. I was instantly greeted by Jeffrey Mercedes. From the start I told him I wasn't ready to buy his responds was ,"I understand, I'm not just here to sell you a car; I'm also here to help with your search and hopefully narrow things down." He asked me a couple questions, for example what car interested me the most along with what features that caught my intention best. Jeffrey was EXTREMELY friendly, passionate, and knowledgeable. We drove the car and we walked through service. Never had such an enthusiastic sales guy. Whenever I'm ready to buy I will MOST DEFFENTALY be back to come see Jeffery first. Also this guys hair is Awesome! :) Keep up the GREAT work VW!


Searched dealers for a quote for a new 2013 jetta...

5
russliddle on 01/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Searched dealers for a quote for a new 2013 jetta sportswagon TDI. Commonwealth came back with the best quote. $1200 better than the original dealer I was working with. When I visited the dealership, they honored the quote with no questions asked even after it was clear they did not have the exact color we wanted and need to bring it in from out of state. Additionally they offered us 40% more on the trade than the orignal dealer. The transaction went thru very smoothly and there were no suprises. I would recommend everyone to try them last for the best price and service.


I hate buying cars...period. I don't like the process...

4.8
Jeep2004 on 01/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I hate buying cars...period. I don't like the process and especially the payments. However owning a vehicle is a necessity and occasionally needs to be done.I purchased a Pre-Owned 2004 Jeep Liberty from Josh at Commonwealth Motors. I did not shop them last. I shopped them first. A week before I used their shopuslast.com website to see what cars they had available in my price range and decided on the Jeep Liberty.I was not expecting a pleasurable experience, but Josh, Ron, and the rest of the staff I met were friendly, knowledgeable, and very professional. The weather was very inclimate; and although I was the only customer that morning, there was never any pressure.The jeep was imaculte. It looked as it it just came off a showroom. My hats off to the people who cleaned and detailed it. On the test drive Josh pointed out the features of the car, but didn't made me feel like it was a test drive...more like a drive to the store.I got a a fair price on my trade-in and I fair price on the Jeep.I financed the Jeep through Commonwealth Motors. Since the Jeep is a 2004, Ron went the extra mile to obtain the financing I wanted to get me in my price range. Josh took care of the registry and insurance business. All I needed to do was come back the following day and pick it up.On the whole a very nice, unstressful, and efficient experience.I would shop them first again


As soon as Josh introduced himself he made me and my...

5
cageorge on 01/17/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

As soon as Josh introduced himself he made me and my husband feel very comfortable. He was honest,helpful and very knowledgeable. I am a business owner and have had to deal with many salesman and have never came across one that I felt that he really cared about us and not just to make a sale. Commonwealth Motors is very lucky to have him and hope you show your appriciation. Due to Josh, our whole family either purchsed or leased a car from Commonwealth within a three day period. THANK YOU JOSH AND RON for a great experience.


This was the first dealer I visited who listened to me...

5
Bobmid on 01/10/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the first dealer I visited who listened to me and provided me with a solution to my particular needs. I drove multiple cars. I received a tremendous amount of unbiased information about various vehicles. And in the end, I got a vehicle that I am excited to own and hat cost me less than I thought it would. The entire relationship was open, friendly, and positive. I would call them right now if I had a question or a concern, and I would refer my friends and family there as well.


I had Jeff Mercedes as a salesman . He was very helpful...

5
curt472 on 01/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had Jeff Mercedes as a salesman . He was very helpful in picking out the right car I needed also he was very friendly , knowable and a pleasure to do buisness. I would recommand any one I know to come into Commonwealth Volswagan to do buisness.


They are very friendly, not over bearing like most...

5
Nguidoboni on 01/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They are very friendly, not over bearing like most salespeople. They are willing to work with you and accommodate your needs. Great experience. This is the second time I have leased from them and would recommend this dealership.


The people at this dealer are very friendly and helpful....

5
sandross on 12/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The people at this dealer are very friendly and helpful. They treat their customers with respect and are very open to question making their customers feel comfortable.


They were friendly and informative. The atmosphere was...

5
linda01810 on 12/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They were friendly and informative. The atmosphere was pleasant. I did not feel pressured. I was given options from which to make an informative decision.


From start to finish the experience was very pleasant and...

4.8
mzlpvw on 12/09/2012

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From start to finish the experience was very pleasant and professional. Bought a beautiful new jetta tdi and love the car. Andrew was a great sales associate and helped us into the exact car we wanted.


I got a good deal in a no-pressure sales environment. ...

4.8
bcal92 on 12/02/2012

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I got a good deal in a no-pressure sales environment. The finance director, Ron, was very thorough and clear. They took care of me.


Leased a new Passat with Andrew and had positive buying...

4.8
CFO on 11/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Leased a new Passat with Andrew and had positive buying experience. Was helpful, listened and took the time to understand what I was looking for - wasn't pushy. Will definitely go back to him for future car buying.


they tried to lease me a car for $419. monthly but on the...

4
leonel25 on 11/24/2012

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

they tried to lease me a car for $419. monthly but on the VW.com was for 319.00. I stay with Andrew becuse he talked to the manager and made the business happen.you can not make customer sign to notes one the fist day you make the business and the other one went you pick up the card doesn't look good for your business.


Andrew Medeiras made my experience of buying a car as...

5
bennettaeb on 11/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andrew Medeiras made my experience of buying a car as easy as can be. He didn't stress me out at all, or try to "force" a car on me I did not want. He gave me the time I needed to make my decision and respected me as a consumer. His sales manager Steve was also great to work with.


I just purchased a 2013 Jetta from Commonwealth and had a...

5
Brenna Kelly on 11/15/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased a 2013 Jetta from Commonwealth and had a great experience working with William. He was very helpful and went above and beyond to help me through the process with purchasing my first car. He was very thorough and was able to guide me to the model that I was looking for in terms of the price and features. He took the time to get the car ready for me and go over everything I needed to know without rushing through it. He made my first experience with finding the right car for me fun and most importantly, easy!


On the advice and recommendation of family members, I...

4.8
MASSMAN5 on 11/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 4.0 Overall Experience: 5.0

On the advice and recommendation of family members, I visited Commonwealth Volkswagen on 11/12/12 seeking to purchase a 2012 Beetle. I found Jeffrey Mercedes to be extremely knowledgeable, enthusiastic and informative in all aspects of the vehicle I would ultimately purchase. I would not hesitate to purchase another vehicle through Commonwealth Volkswagen


I received a courtesy pick up from Commonwealth for my...

5
Lieberman on 11/11/2012

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I received a courtesy pick up from Commonwealth for my company car. Having never driven the CC before, this dealership took the time to walk me through the features of the car, take a quick trip w. me on the road to make sure that I understood everything about the car to insure that I was fine when I left.What great service I received even though all they got was a delivery fee. Based on my experience yesterday w. Commonwealth, first I will have the company car service their but also when my trade my personal car, a BMW, if I like the CC, we will look at VW and Commonwealth purchase our next car due to the employee I worked with yesterday.Excellent experience - better than I have experienced at BMW Peabody where my husband and I have purchased 3 cars.


I had a totally positive experience with Commonwealth and...

5
MaggieCleary on 11/10/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a totally positive experience with Commonwealth and have already recommended it to friends. This was my first time buying a car, so I was kind of nervous, but Tyler made the whole experience so easy! He thoughtfully and considerately answered all my questions, no matter how small or inconsequential they seemed. I plan on sending any friends or family that buy a car to him. Overall, my car shopping experience was fun and exciting! Not stressful like I've heard from others.


Commonwealth Motors has provided me with a great first...

5
linmarven on 11/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Commonwealth Motors has provided me with a great first lease experience. The dealership and the staff have been awesome and extremely helpful. I would highly recommend this dealership.


This is my first dealer review and based upon my...

5
fdevito on 11/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my first dealer review and based upon my experience at Commonwealth Volkswagen, I will be writing many positive reviews for years to come. The bottomline is that my wife and I agreed that Commonwealth Motors will be our car dealership for life (I'll even bring my sons and their grand kids to get their cars from Commonwealth). There is a team chemistry at Commonwealth that is simply remarkable. At every level the service was professional, personal, compassionate, and most importantly fun. Each person had a critical role in this experience and we want to recognize the staff by name.Andrew J. Mercer-Medeiros. Andrew was our primary sales rep and he is an entrepreneur in the making. At a young age, Andrew is doing things that some people involved in business for many years have never mastered. First, he welcomed us with a warm and sincere smile (not the used car salesman smile that I've experienced at other dealerships). He expressed a genuine interest in us and our family and wanted to know exactly what we wanted. He also took time to know us personally and what we were looking for. Andrew is also passionate about Volkswagen and believes in the product. This passion really instilled a level of confidence in us that we were making the right choice to go with Volkswagen. He is a true professional and I expect him to be a business owner and entrepreneur in the years to come.Steve Consoli. Steve should be teaching part time at the Harvard School of Business. He provided powerful and steady leadership and we appreciated all his efforts to provide us with a deal that satisfied our budget. There is a calming presence about Steve and he exudes a professionalism that sends the message, "It's alright, we'll find a way to get this done." Steve also has a warm smile and demeanor that makes doing business with him a pleasure.Jeffrey Mercedes. Jeffrey is a brave soul who threw himself into the monumental task of watching our four-year old twin boys. Jeffrey is truly the "baby whisperer." In all seriousness, Jeffrey should be in charge of the child care center at Commonwealth, the man has a gift! We were concerned about bringing the boys to the dealership during the signing process because we knew that they were a handful. We really appreciated that Commonwealth is a family friendly environment and we were never made to feel that the boys were a nuisance. We appreciated the love and concern that the staff, Jeffrey in particular, showed the boys.Ron Rondeau. Ron is a very intense professional (definitely type A personality) but he also showed us a lot of heart and compassion. We appreciated his efforts to get us a credit approval with Volkswagen even though our credit was less than stellar. He also explained the lease contract very carefully and we felt confident that we were entering into a lease agreement with our eyes wide open. This is the first time that we have ever leased vehicles and based upon our experience, we will definitely do it again. Ron also passed the toughest test-- my son Francesco loved to be in his office. Children are like dogs-- they can sense whether a person is good or not. Francesco's love of Ron communicated to me that Ron is a good soul.Dennis Millman. Dennis should teach a course on how to provide service. He always greeted us with a smile and always offered his assistance. His most critical contribution was giving balloons to my boys (how did Dennis know that balloons are our sons' favorite toys?) He also shared his story about how he and his wife were expecting twins. That was a common theme that we experienced at Commonwealth-- the staff was always finding ways to provide a human connection and to make us feel welcomed.Joshua Palmieri. Joshua reminds me of Ron Howard from the Andy Griffin Show and Happy Days: He brings a small town warmth with a wonderful sense of professionalism. Joshua assisted us in the last leg of the lease process by helping us get inspection stickers and provide additional information about the car. We appreciated his help in removing the cheesy white Commonwealth stickers and replacing them with the groovy silver plastic logos. Having a warm and smiling face at the conclusion of our experience meant a lot.As we stated before, Commonwealth Motors will be our car dealership for life. We forgot to mention a very important story. This is our SECOND great experience with Commonwealth Motors. In 2008 my wife went into early labor and she was pregnant with triplets. Because of the premature birth, we lost our girl and the two boys stayed in the neonatal intensive care unit for almost five months. We had to declare bankruptcy in 2010 because of the accumulated bills that our health insurance did not cover. We really appreciated that Commonwealth Motors was the ONLY dealership that gave us a fair deal on a loan for a 2011 Chevy Equinox. We had returned to Commonwealth Motors because we appreciated the staff's professionalism and most importantly their compassion.In the end, we should thank Mr. Charles Daher for building a truly great American company.


These guys worked for two days - literally - to find us a...

5
f11at125 on 10/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

These guys worked for two days - literally - to find us a car that fit perfectly with both our needs and budget. We walked in skeptical and walked away grateful.


Great Service, Extremely happy with my purchase at...

5
MikeD121 on 10/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great Service, Extremely happy with my purchase at Commonwealth Volkswagen. I plan to continue leasing with them even after my current lease is over in 2016.


Truly I would rather do about a thousand other things...

5
lucysiro on 10/16/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Truly I would rather do about a thousand other things than go out and buy a car, but since they don't fall out of the sky and land in your driveway for the taking, well then it needs to be done. So, considering that I do not enjoy the experience in general, we indeed had a great experience w/our sales person Josh and Sam who went over the financing end of things. Thanks for making something I hate to do, about as good of an experience as we could have had!


jeff was very helpful and willing to ask the right...

4.6
louis.fox.39 on 10/14/2012

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

jeff was very helpful and willing to ask the right questions.i will keep you all in mind for all my needs and hope to see everyone always.louis


Our family went into commonwealth Nissan originally...

5
Hstephens on 10/01/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our family went into commonwealth Nissan originally looking to test drive cars to figure out which would be the best for our family. On our way in, we were greeted by Victor. We talked about what we were looking for and went on some test drives. Both were nice vehicles, but we decided to go to Volkswagen and try out a passat. Victor was so patient and helpful! We were shopping with two children and Victor made it a point to be courteous and friendly to both of them! Long story short, we got a passat that night. On the way home my husband and I agreed that he was by the nicest car salesman we had ever met! Victor keep up the good work, we will be back!


Jeffrey was the salesperson who answered my questions...

4.8
michellesjuiceplus on 10/01/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Jeffrey was the salesperson who answered my questions about the cars i was interested in. He was friendly, knowledgeable and helpful. Dennis Millman helped explain the financing options and Ron helped with the document preparation. Everything went very smoothly and I was treated in a professional and friendly manner.


The financial person I dealt with was not very positive...

5
annetteowen on 09/30/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The financial person I dealt with was not very positive about the VW brand. I know he was trying to sell me an extended warranty however he told me that VW cars only fall in the middle of the ranking for reliability. He quoted Honda and Lexus (which Commonwealth doesn't even sell) as the most reliable cars out there. I told him that it was not good salesmanship to put doubt into the mind of a person who is about to buy a car.


Josh was fabulous to work with. I felt like he was...

5
maokelan18 on 09/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Josh was fabulous to work with. I felt like he was actually interested in putting together a deal that worked for both of us instead of feeling ripped off (which I felt at other dealerships). He was very informed about the car and the process of buying and kept me very informed about what to expect, what I was waiting for next, and had answers to all of my questions. I really enjoyed working with Josh and am really happy with my purchase.


of all the dealers visited commonwealth motors was the...

5
chriscarl20 on 09/17/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

of all the dealers visited commonwealth motors was the most accomadating and also the most willing to negotiate pricing. Would reccomend to friends and family


TYLER WAS VERY HELPFUL AND KNOWLEDGEABLE IN GETTING MY...

5
DON BROWN on 08/25/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

TYLER WAS VERY HELPFUL AND KNOWLEDGEABLE IN GETTING MY WIFE AND I THE TYPE OF KIA,NOT A VOLKSWAGON.....HE HELPED US WAY BEYOND COMPARE,AS TO THE WAY SOME SALESMEN ARE....HE WENT OUT OF HIS WAY TO EXPLAIN THINGS ABOUT A KIA,THAT WE DID NOT KNOW......THIS GENTLEMAN WAS NOT PUSHY,NOR ARROGANT IN ANY WAY SHAPE OR FORM....TO MY WIFE AND I,TYLER IS A FANTASTIC SALESMAN AND SHOULD BE COMMENDED FOR HELPING US IN EVERY WAY POSSIBLE....IF AND WHEN WE NEED ANOTHER VEHICLE WE WOULD DEFINITELY ASK TO SEE ....TYLER JOSEPH REED....THANK YOU MR. REED..........YOUR NEW KIA OWNERS....DON AND JUNE BROWN


This is my second car I have leased from Commonwealth. ...

5
puchmaxi on 08/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second car I have leased from Commonwealth.Our buying experience was great.Our salesman Gary Kotyla was very helpful and great to deal with.Very friendly and no pressure..I will return to lease or buy another vehicleThanks


We started by contacting this dealer online to first get...

5
neonpinknoodles on 08/07/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We started by contacting this dealer online to first get some information regarding a specific car in mind. They were the first to respond and answer all of my questions via email/phone. When we walked into the dealer Josh was there to answer all of our questions and concerns and walked us through the leasing process. We were able to pick the car up within a few days and he then took about 20mins to explain all of the aspects of the car in detail and how to work all the accesories. We were very happy and satisfied customers and will be returning for futher purchases.


I went to Comonwealth Motors when a friend recomended i...

5
baitchison on 07/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Comonwealth Motors when a friend recomended i do so,.I was greeted by salesman Tyler Reed and was made to feel at ease through the whole buying process,.I was so impressed in fact my wife purchased a new VW Jetta as well. When i picked up my new Jetta there was a glitch with the computerized key which service dept. mgr JIm Bell addressed right away. I recommend anyone interested in purchasing a new vehicle in the future to stop in to Comonwealth motors in Lawrence Ma. I was impressed i i'm sure you would be also.


Left another local dealership/service center after years...

5
tbanzhaf on 07/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Left another local dealership/service center after years of faithful service because I was unhappy with the service. My family and I have bought 12 cars from that dealership in the last 12 years and they did not seem to value our longevity as customers. Was recommended to go to Commonwealth by a friend and had nothing but an amazing experience working with Riggie. He was able to find 4 RECALLS that I was never informed about with my other dealer, and took my long list of complaints and worked through them one by one. I still have some work that needs to be done that I have to get approved through VW themselves (as it was work that was complained about before the warranty was up but was never taken care of by the original dealer) but every single item Riggie was able to help me with, he did. I look forward to a new, long-standing relationship with this dealer and hope to bring my family's business here as well for future vehicle purchases.


Repeat customer, very pleased with the staff and service...

5
jacqfitz on 07/23/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Repeat customer, very pleased with the staff and service at this dealership. I would recommend to anyone I know purchasing a new or used vehicle.


Had service completed on day and time I wanted. I was...

4.8
kayaksparky on 05/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Had service completed on day and time I wanted. I was able to wait in clean, spacious customer waiting area. Service advisor, Sam, was courteous and thorough in explaining work performed. He also answered questions I had about my car. It was a satisfying experience and I'll be back again.


Overall excellent experience. I would definitely...

5
Laura12954 on 04/02/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall excellent experience. I would definitely recommend this dealership to friends and family. I will purchase my next car there as well. My new car purchase and trade in went very smoothly.


My VW was tied in from an independent shop that could not...

5
Stealthdg on 03/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My VW was tied in from an independent shop that could not diagnose the codes from the OBD, Reggie was a great communicator and kept me informed of the diagnosis, and costs, as well as the time the car would be available.


$19,526

Mileage: 11150

Color: Black

Transmission: 6 speed Automatic

Body Style: Sedan

City: Lawrence, MA

Engine Type: 2.4L GDI

$21,483

Mileage: 19346

Color: Black

Transmission: Automatic

Body Style: Hatchback

City: Lawrence, MA

Engine Type: 2L

$16,564

Mileage: 101785

Color: Blue

Transmission: Continuously Variable Transmission (CVT)

Body Style: Sedan

City: Lawrence, MA

Engine Type: 2.4L In-Line K24W1

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