Colonial Subaru

4.8
Overall Rating

Customer Service: 4.9 Buying Process: 4.0 Quality Of Repair: 4.5 Overall Facilities: 4.2 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.9


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Knowledgable, friendly sales staff make purchase a pleasure!

5
jnjack123 on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesman took the time to answer all of our questions and point out features we were not aware of. No high pressure tactics. Let us test drive. No problem. We were so impressed with the quality and option package we ended up buying the vehicle we drove!


The Best car buying experience so far!

5
Tatyana on 11/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my 4th new Subaru and second Outback from the same dealer. Wasn't really happy with my experience before, so did not plan to buy anything from Colonial, just to stop by to look at the car, because this dealership is closest to me. Christer Cambriello had a car I wanted, was very professional, knowlegeble and nice, no sales pressure, but some good advice. Spent very little time in dealership, get a fair price and financing. Everyone was very helpful and professional. Great team work, very nice new facility too! Love my week old new Outback and big thank you to Christer Cambriello, Nick Forese and Ryan Jowdy. Will definetely recommend Colonial now, so far the best and the most pleasant car buying from the dealer!


Easy deal...

5
mdmccabe on 11/17/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently leased a Subaru Impreza from Colonial. It was the first time at this dealership. Every element of the buying process went so smoothly. From a reference, I called Mike C and he handled the process professionally and flawlessly. Colonial was the only dealership in the state that had the car I wanted. So I received the car I wanted at a competitive price. Ryan J provided my wife and I a thorough walk through with some useful tips. Definitely recommend Mike C, Ryan J and the Colonial dealership.


exceptional

5
edward william milot on 11/16/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

made to feel comfortable, confident got treated fairly, very professional and respectful. no pressure, just good information and answers. kept informed by salesman as to deliver date for car, very pleased over all . recommended by a friend, will do the same in the future.


Knew What I Wanted...

5
Random_Zander on 11/13/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After weeks of exhaustive searching and visiting dealers across the state I had decided on the car I wanted. My journey started with 3 cars; Ford Focus, Mazda3 and the Subaru Crosstrek. I teetered between used and new, leasing and financing. I learned on the way; dealers will talk your ear off while letting you test drive distracting you so it is better to shake them if you can. I had dealers who did not listen well to me and I eventually learned you stand up and walk out. I learned owning a new with a lower APR versus a used with a higher will eventually pan out to be the same so it's best to go with new. After one unsuccessful day a friend let me drive his Subaru Impreza. I mentioned I was looking into the Crosstrek but my mind was quickly changed when I drove his 2016 Sport Premium. It is the same body with a lower suspension. The sport premium came at an additional price than the premium; it includes roof rails and fog lights. I quickly narrowed my search to a 2016 Impreza Sport Premium in Blue Quartz Pearl. I found only one in the whole state of Connecticut. It was in Danbury, an hour and a half away from me. There was no price listed and said to ask for a quote, knowing that dealers were asking for $22,500+ on average I decided to go with $22k. To my surprise I got a friendly response from April saying that they would meet me at my price. I immediately thought; what's the catch? But there did not seem to be any hidden strings.April was very patient with me, this was my first time buying a car and it proved to be stressful on me. She kept her smile on and cheery personality during my intense indecision days. It all worked out and I've been driving my new car for 2 weeks, loving it! It definitely helped that I knew what I wanted going into the dealer and that they did not pressure me into buying the car. Huge plus is that they don't slap on a dealer sticker on the back! It was worth the 70 mile drive across the state for this vehicle.


Great experience

4.8
Hmarie2003 on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I came to Colonial to replace a car that I bought from them close to 10 years ago, and had another awesome experience. It was a no pressure environment, and I felt completely comfortable. I will defiantly use them in the future.


Great experience

5
EricS36 on 11/07/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesman Christer Cambriello was very helpful. I did most of my correspondence through email and text hand he mad sure everything was ready to go when it came time for me to pick up the vehicle. I have never spent less time in a dealership purchasing a vehicle. Overall I was extremely pleased. When it comes time for me to purchase a new vehicle I will definitely consider another vehicle from Colonial.


Excellent Service!

5
WAB123 on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

It was a pleasure doing business with Colonial Subaru. Thank you Joe for making the process of getting a new car seamless. I had a great experience starting with the test drive right on through to signing the papers and driving home. Due to your efficient courteous professionalism what was always a nightmare process for me became easy & happy. Kudos's to you and the entire staff at Colonial Subaru.


Excellent Experience

5
Nando on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Angie, George and Jim went above and beyond to make our visit to Colonial Subaru a memorable one. My wife and I purchased a new 2017 Wrx and were amazed by the quality of customer service provided. Angie was attentive, knowledgeable and professional. I could not be happier with my purchase from Colonial Subaru!


Courteous and Professional

4.6
alex2172 on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I had such a great experience in buying my new Impreza. Joe D'Ercole (Sales Consultant) was very professional and friendly through the whole process. He also took the time to show me the controls in the car. This is the kind of employees that make the difference. I would highly recommend working with Joe at Colonial Subaru in Danbury. Thank you Joe for all your kindness.


Perfect Pre-Owned Subaru

5
Himmie on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience with Chris Cambriello and Colonial Subaru. I was looking for a low mileage Pre-Owned Forester. Dealer maintained one owner and a clean Carfax.Chris responded to my emails and after a quick conversation we set up my appointment.Chris made the process nice and easy. Very professional.Picked up my Forester today. Spotless inside and out. Maintenance all up to date! Even the next oil change sticker on the windshield!Our Finance Mananger Nick Forese also made the paperwork go smoothly.Definitely would recommend Chris and Colonial Subaru to my friends and family.Our Other car is due back next year on a lease return and we will be back to see Chris for sure.


Courteous, Professional, and Quick

5
NuuSuub on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to the dealer on a Friday afternoon knowing who I wanted to speak with and what car I wanted. I was able to pick up the car on Monday because they needed to touch up the vehicle I wanted. Overall the experience was easy - no haggling necessary, and I got a very good deal.


Always a pleasure!

5
Subaru2017 on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jim Wright always bends over backwards to make our car buying experience a pleasant one. We could not be happier with our purchase or the assistance we received from everyone at Colonial. Thank you.


Made new car buying easy

4.5
Victor Bennett on 10/14/2016

Pricing: 4.0 Overall Experience: 5.0

Went 9 in the morning. No pressure, fair deal, on new subaru. Picked it up 3 o'clock that day. Pleasant people to work with


Excellent - Professionalism at Colonial Subaru" - GC & MJ

5
GC & MJ on 10/14/2016

Overall Experience: 5.0

Christer Cambriello, was thorough, thoughtful, straightforward, honest, knowledgeable, and has an in-depth understanding of everything involved in the vehicle purchase process. Christer, had the car ready for us that we could test drive it. Service was excellent and everything was well organized. The finance people are very efficient. The dealership overall is courteous, hospitable, well arranged, and clean. The finance people are efficient and courteous. We are happy and pleased with the car and our experience at Colonial Subaru.


Good service

3.8
vdalbis on 10/13/2016

Customer Service: 3.0 Quality Of Work: 5.0 Friendliness: 3.0 Pricing: 4.0 Overall Experience: 4.0

I had a great experience at colonial Subaru except for my dealer was not very professional . George and Bob helped me a great deal. When I called them to complain about my dealer they helped me with my purchase and pickup of my car . I went in to pick my car up and George and Bob took great care of me and made sure everything went smooth . They had a great guy explain everything to me about the inside of my car. My purchase went smooth when they helped me.


Easy purchase.

4.8
AAqu083 on 10/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very welcoming, helped my decision to buy a car less stressful and accommodations are there for everyone! Would recommend to those trying to find a car for them with a very busy schedule.


DAN THE MAN!!

5
kallerina13 on 10/09/2016

Overall Experience: 5.0

Daniel Holuba welcomed my family and I with open arms as soon as we walked in the door. He was very personable and explained everything to the tee. He took his time and showed me around the entire place. He was an absolute pleasure to work with. Fast service and great explaining. Jim Meehan who also worked with us was just as great. I would recommend both to anyone! Colonial Subaru is a terrific dealership.


Easy car purchase

5
NANCY TAYLOR on 10/06/2016

Overall Experience: 5.0

Jim Wright helped me easily determine the best fit for my needs. I felt respected and listened to. Jim helped me compare options in a way that helped me decide which model would be the best value for my dollar.


Great Experience!

5
lvivo82 on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was so helpful and accommodating! We will absolutely go back when it is time for our next vehicle! Thank you all so very much!


positive experience all around!

5
vnungesser on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Simple process of getting a job with reliable salespeople! Great experience and so happy with my purchase! I would highly recommend this dealership to others!


It was pretty straight forward

4.8
Dennis Le on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was looking to purchase a subaru wrx and the salesman was very helpful, when we got the car, the delivery specialist was also very helpful with prior knowledge of the car.


Purchase of 2017 Forester

5
Marilyn on 10/02/2016

Overall Experience: 5.0

My third Subaru purchase at this dealership. Mike Cunniff was my salesperson for all three cars. Great new showroom. Low pressure environment. They worked hard to configure the car I wanted at a fair price. Ryan Jowdy explained the technological aspects of the car. A seamless experience.


fast, professional, fair price.

5
mwells on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a very particular car that happened to be at this dealership. I found them on the web. They were responsive, fast, and got me in and out quickly. Very good experience.


Purchase my second car at Colonial

4.6
Mike B. on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Thanks ChristerIt was great seeing you again my wife loves the car.We appreciate all you did for us.You do such a great job!! Keep it up


Efficient. Professional. Courteous.

5
subaru on 09/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a new Subaru Outback 2017 and Drew Furtado helped me along the way. He was great, as was other staff at Colonial Subaru, and took care of me from the beginning to end in a very efficient and effective manner. I would highly recommend Colonial Subaru and, in particular, Drew. He even picked me up at my old car dealership when I returned the lease so I could then pickup my new car!


First tine purchase and was very pleased...

5
DJLillis on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I met Drew at Colonial after a phone call from home looking for a particular Outback. He assured me that he had what I wanted and told me "to come on down". And he was right! He had the car and a deal was struck. Good conversation and no time wasted. Drew is a good salesman, no heavy pressure and very pleasant. A pleasure to do business with.I must also recognize Erwin in the Finance area. Another fine young man, very helpful and got the job done quickly and correctly. Love a company that realizes their employees are the faces of the company and treats them well. It is reflected in their attitudes. Happy employees, happy customers! Thank you Colonial...


Another Great Experience

5
Barbara G. on 09/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very positive experience at Colonial Subaru 4 years ago when I purchased my first Subaru Impreza. Joe D'ercole was my salesperson then and I found him very sincere, friendly, and professional. When it came time to trade in my car 4 years later and look for something new I was hoping that I would find Joe there again. I was very happy to discoverer that he indeed was in that day. Again it was a great and positive experience. Joe remains sincere, friendly, and professional and is very good with communicating as well. He patiently listened to me and answered all of my questions. Cell phone communication was excellent. Joe answered all of my calls and called me to keep me apprised of the steps along the way. Joe understood my needs and encouraged me to decide on a car that would fit my needs and one that I would be happy with. I was debating between 2 models. Joe presented clear and objective information on both models. He suggested an option which had just what I was looking for, the Impreza Sport model. Once I had decided on this choice Joe went out of his way to find this particular model for me in my 1st choice color. Even the most dreaded part of a car buying transaction, the meeting with the financial manager, was pleasant! Jim Meehan was the best I had ever dealt with. He was also very friendly, explained everything very clearly, step by step, and was not at all pushy. I am confident that if any issues arise with my new car that both of them will be responsive and helpful. They don't forget about you once the sale is made! I'm sure this car will give me many years of good service, but I will definitely come back to find Joe D'ercole and Jim Meehan next time.


Effortless buying experience

5
ImFastRR on 09/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Colonial Subaru based on a few friends reviews. One in particular sold me on visiting to find my new car. I asked for Joe D'Ercole by name, and from introduction until closing he composed himself with nothing but the utmost care and professionalism. This is my 4th new car, first Subaru, and it certainly will not be my last... thanks to Joe. He made what has ALWAYS been the awkward and not so fun part about buying a car (negotiating a price) completely smooth and effortless. It was quick and painless as I wish all of my previous buying experiences were. We talked, test drove some cars and sat down to talk numbers. Joe came back with unbelievable prices for all the models I was looking at. I settled on a 2017 Subaru Forester 2.5i Premium package. Words cannot express how thankful I am to Joe for his courteous, and friendly attitude throughout what is always a dreadful process. My boyfriend spoke to Joe as we were leaving about a car that peaked his interest, and is heading back to work out a price and make his new car purchase!


Very helpful

5
Subaru23 on 09/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joe D'ercole was very great in helping me find a car in a very short amount of time! I would recommend going to Joe for anything at this dealership.


great place

5
Michele Sauro on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

we dealt with Joe D'Ercole. He couldn't have been more helpful or friendly. the whole process was totally painless. He is very knowledgeable and worked with us at every turn.


Professional and Easy to Deal With

5
shaneguitar on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Drew Furtado and everyone else at Colonial Subaru were very easy to deal with. They were able to work with me to find the right options for the vehicle I selected. The whole buying process was low pressure from start to finish and was an enjoyable experience.


Every Bit of Experience Perfect!

5
Jackie Southbury on 08/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I started out at Colonial Subaru for convenience, but having now dealt with them I would honestly go out of my way if necessary to work with this dealership again. Everyone was helpful and understanding, and working with Joe Jowdy was a pleasure. A more authentic, down-to-earth guy you'd be hard-pressed to find! It was like buying from a neighbor. We got a rock-solid good price, and there was never a push for extras -- some we took; some we didn't. Ryan, the delivery specialist, spent considerable time with us. It's my first experience with so many electronics, and he was patient and thorough. He did a lot of the setting up for me, too. I was used to a 'here are the keys, here is the starter, here are your signals, here are the wipers, here is the way out' kind of explanation -- Ryan's qualifies as an in-service! He also gave me his cell number for on-the-spot questions and made clear implicitly and explicitly that I could stop in at any time if need be. We're a family that holds on to its cars for a long time, so it was a bit sad after twelve years to say good-bye to "Annabelle." Joe could see that. I promise, he said, you will feel the same way about your Forester. He was right. I already love "Mavourneen."


The car buying/leasing experience should always be this easy

4.8
B.Clegg on 08/22/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I very much appreciated the attitude, professionalism and honesty of the staff at Colonial Subaru. Christer Cambriello was a pleasure to work with from start to finish. He offered great guidance throughout the entire process and never pressured me to make a decision. I would certainly recommend Colonial Subaru and Christer to anyone looking to lease or buy a Subaru.


Ask for Drew when buying a WRX, glad I did

5
CHILIBOMB on 08/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to 3 Subaru Dealers in Fairfield County, CT since I live in Stamford to get some insight on purchasing a WRX. Went to Colonial Subaru and they were the only dealership out of the 3 that gave me the keys to test drive a WRX. I am so glad that Drew was my salesman, He has personally owned a WRX and knows of every aspect of the new FA20 engine and has given me so much insight why GEARHEADS want this new engine, I did purchase the Simoniz Glass Coat to protect my new WRX so when I resell it to a GEARHEAD that wants to mod it out I will get the most resell value. The WRX is a True World Rally Cross Car and I look forward driving it each day. If you are in a market for a WRX you must go to Colonial Subaru and ask for Drew and test drive a WRX


Excellent service

5
Pearl Lin on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very happy with the service I received from this dealership. Everyone i encountered at this place was professional and knowledgable. I will definitely recommend friends and family to purchase veichle from this subaru dealership!


Fifth Subaru, four from Colonial

4.6
lawrence36 on 08/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

A special note of satisfaction to Ryan Joudy, delivery specialist. I'd suggest he make a series of very short youtube instuctional videos, (e.g., how to edit a location title on navigation) very brief, very focused, mini tutorials. Generally good experience at Colonial.


Third Subaru from Colonial Subaru

5
cvest on 08/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just had an excellent experience working with Angie Harrsch. She was a pleasure to work with, and we love our third Subaru from Colonial.


Great experience working with Dan Holuba

4.8
Terijoe on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My husband and I just purchased our third Subaru this was by far the best experience we have had dealing with any dealership. Dan Holuba was great to work with he was patient and answered all questions . He explained each model to ensure it was exactly what we were looking forward. . When we picked up our car he made sure to go over all features and even connected my cell phone . He was a pleasure to deal with and we will be recommending him and this dealership to anyone we know interested in purchasing a Subaru


More than satisfied !

5
Tamara Berdofe on 08/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience at Colonial Subaru with sales agent Joe Jowdy & finance officer Erwin Carranza was the best we've ever had purchasing a car ! Joe listened carefully to what our perimeters were financially & offered us exceptional choices. He explicitly directed us to the best vehicle to fit our personal needs. They both communicated with us respectfully & professionally. I would highly recommend Colonial Subaru !


They made it right!

4
Bambi on 08/09/2016

Customer Service: 3.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

Although there was an error with the vehicle ordered, they made amends with an alternate vehicle at a competitive price. I would definitely shop here again.


Thoughtful Professionalism at Colonial Subaru

5
Paul D on 08/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales (internet) professional, Christer Cambriello, was thorough, thoughtful, friendly, straightforward, honest, knowledgeable, and clearly has an in-depth understanding of everything involved in the vehicle purchase process. The dealership overall is courteous, hospitable, attractively arranged, clean and friendly. The finance people are efficient. There is no lag time. The dealership is well integrated for efficient service. Christer Cambriello made sure that I received a detailed orientation to the new vehicle.


Outstanding customer service

5
Cory87 on 07/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was highly recommended to see Joe Oliveri after hearing nothing but great things about him. He by far exceeded my expections. When it comes to sales, I always rather deal with someone who I feel more comfortable with as oppose to your typical salesperson who is usually overly aggressive and just trying to get the best deal for themselves. Joe was very knowledgeable and understanding of my needs. He was able to give me some great options that were exactly in the price range I asked for. This was by far the most enjoyable experience I ever had at a car dealership and I walked out a very happy customer. I would most definitely recommened Joe to any customer who is looking for an honest and knowledgeable salesperson who will make there car shopping experience easier then ever!


friendly, courteous, attentive, efficient

4.8
crow2014 on 07/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

everyone was attentive, my car needs were met, financing quick, smooth, excellent, courteous serviceDan Holuba was great and worked quickly and efficiently to make sure I got the car I wanted and needed. An all around excellent buying experience!


smooth transition to new lease

5
happy buyer KW on 07/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

we have leased a 2014 subaru outback and just leased 2016 outback .. colonial subaru of danbury very helpful, excellent service.. very pleasedwith transition .. highly recommend


Great cars; need more transparency and accuracy

3
RJM Consulting on 07/18/2016

Friendliness: 4.0 Overall Experience: 2.0

In a world that is moving ever faster into the digital age where transparency is the watchword, my experience in trying to lease an Impreza 5-door still had 'old world' qualities of "come on in and we'll talk".Once we settled on the make and model, my wife and I shopped for price. Colonial made a terrific offer (we thought) based on the terms we required, but some of the language in our email exchanges suggested they were either not paying attention, or they were preserving the right to 'change the deal' by using a slightly different interpretation. (We wanted a 'drive off' price, given a fixed amount of cash brought to the dealer; they kept recharacterizing the offer as a 'downpayment'. There's a big difference, as taxes and fees come after/outside any money paid as a downpayment.)Their quote held... until it didn't. April's sales manager wrote back claiming there was 'just a mistake, plain and simple', and that we were nowhere near an actual offer (to suggest this was a bait and switch). Funny, didn't feel that way to me.In contrast, Subaru of Stamford was straight up: you bring in this amount, you drive away with the car and this is your monthly.I won't pretend to know where the responsibility for this "plain and simple' mistake lies; but after multiple email exchanges, I can't help but think it should have stopped earlier.


Best car buying experience I have ever had.

5
Rye on 07/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found my 2013 WRX online and April promptly contacted me. She was very friendly and easy to work with, we even texted about most of the details which is my preferred method of contacted. On the first test drive she came with me and was very knowledgable on the vehicle. She was no pressure and let me take some time to think about it. I will absolutely go back for my next car purchase. 10/10


Starting Over

5
sandy the walker on 07/03/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After being with the same Subaru salesman in Brewster for 17 years, I found myself without him as he had left the dealership. Then when promises to step-up and help me here with someone new didn't come to fruition, I decided to try Colonial Subaru. I must say that it was an enlightening experience making me realize that leaving my old dealership was perhaps meant to be. I spent a lot of time with the manager(George Samaha), before finally getting a new lease from Drew Furtado. Both continued to make feel like I had made the right decision to get my 5th Subaru from Colonial, with each of them making sure that I got just what I was looking for and making the whole process and easy and pleasant experience.


No stress experience, helpful and knowledgeable salesperson.

5
Rlind5 on 07/02/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked in to look at used cars and was made to feel welcome and valued as a customer. There was no pressure to buy but I got all my questions answered and learned a lot about my options. I drove several cars that first day and after checking out some other dealerships, came back to Colonial to buy my car. I got honest, useful information from Drew Furtado, the salesperson and was very happy with the whole process


INCREDIBLE JOURNEY

5
harcourt.snet on 06/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stopped by Danbury Subaru Saturday to look at the 2016 Forester Models. Met Dan and told him we wanted to think about it. On the way home we decided that we wanted to purchase the floor model so we called Dan and put a down payment over the phone. Went back Sunday and Dan explained everything so thoroughly. Took all the necessary information and we were told we could pick up our new Subaru the next day - Monday!!! Still can't believe how smooth the transaction was. This was our first vehicle purchase in 20 years and we were dreading the process. How surprised we were. Dan was so patient and knowledgeable. He answered all our questions and more. We give him a rating of "10". Thankyou Dan for your kindness and understanding! This was an incredible journey!! Paulette & Tony Harcourt


Excellent Purchase Experience

5
Tom on 06/26/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Colonial Subaru created a low pressure, helpful environment for our Outback purchase. Drew Furtado let us spend time driving the car and provided us with helpful advice as we were deciding what options we wanted. At no time did we feel that he was trying to "sell" us a car. Rather he was helping us "buy" the right car for us. We would definitely return to Colonial and Drew again.


Great Experience

5
krista7 on 06/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just started a new lease on my 5th Subaru and I couldn't be more pleased with the service at Colonial. Everyone at the dealership makes the process as smooth as possible and my sales person, Joe D. is a class act. I was in and out in under an hour with full understanding of the deal and the car. Couldn't have gone better!


Easy experience

5
davidp on 06/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a used Impreza from Colonial. Christer Cambriello helped me out. He handed me the keys and let me take the car for a spin. No hard sell and when I decided to buy the process was quick, easy, and painless.


Great experience for a first time buyer!

4.8
sam1123 on 06/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very friendly service and a very hassle free experience! Everything was clear and concise and they were able to get me the price I wanted. Made my life much easier as a first time buyer :)


Why go anywhere else?

5
Brookfield Outback on 06/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our first step in buying a used Subaru Outback was talking to George at Colonial. He introduced us to Dan who was knowledgeable, easy to work with and took care of everything start to finish. This is why Colonial Subaru will continue to be our preferred dealership.


Legacy

5
Ridgefield Legacy on 06/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found Joe easy to work with and once we purchased the car Ryan was wonderful about going through all of the car's features.


Excellent employees and service

5
Andrii C. on 06/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very impressed by service and how quickly paperwork was done. Also want to note the excellent employee April, who was very friendly and efficient, able to answer all questions and has left a great impression of this dealer. I am fully satisfied with the car I bought and would recommend this dealer.


Great Dealer

5
KB44 on 06/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just picked up new 2016 Outback. Could not have been more pleased. 2nd vehicle purchased from this dealer; service department (9 year history with them) has also always been excellent. New facility is First Rate. Dan Holuba was great throughout the entire process, entire staff was always very accommodating. Definitely a go-to Dealer.


Fantastic Experience

5
wrxster88 on 06/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Colonial Subaru made my trade-in a painless experience and exceeded all expectations to meet my needs. I could not be happier with my new car and would definitely recommend the dealership to anyone considering a Subaru.


Outstanding focus on customer service, not the sale only.

4.8
roadrunner 64 on 05/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

During my first visit which was a walk-around and a look at the Outback, Forester and CrossTrek, I was never followed by a sales person. Finally, Ms. Harrsch saw me looking extensively at the Outback and opening the rear tailgate and asked if she could answer any questions. From that moment in March to late April, when my wife came to look at the Outback, we were not contacted or pressured in any way. Angie was very patient with my wife, this is her car, and her many questions. We test-drove the 3.6R Limited and the 2.5i Limited to gauge the horsepower difference between the two cars. Angie was always available to answer any questions or be available for another visit to the dealership. We had a relatively smooth negotiation over the price of the vehicle with its few add-ons. The deal was concluded in mid-May, about 3 weeks after my wife's initial look at and test drive. When we "picked up" the car, Ryan was superbly helpful in explaining, very patiently, about every button, dial, and setting in the Starlink system. He would look at us and realize that we had a puzzled look on our faces; so, he would back up and review what he had said and then ask if we were OK to move on. He was willing to take as much time as we wanted to be comfortable with the operational details of the car and also the electronic details. He is not a part of the sales team but is available to the sales team to help a buyer with the new car. What a fabulous resource for Colonial Subaru to have to educate the new owners about their car.


Excellent new buying process

4.8
Cara Chiappa on 05/25/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I'm always intimidated when I have to look for a new car. The sales guy, Dan H was very kind and not at all pushy. He educated me on the process too


Great Brand and a Great Dealership

5
murph_tc on 05/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first buying experience with Subaru. My research led me to the Subaru Legacy as my ideal car and I tried a few different places while looking for the right one. The last place I visited was Colonial Subaru. They were the last because my search ended with me buying from them!Dan Holuba was the salesman who helped my wife and I pick the right car for us. He was friendly, knowledgeable, and trustworthy. I felt like Dan wasn't trying to sell me a car, but helping me find the car that I already knew I wanted. Some of the advice that Dan gave us ultimately led to us picking the car we did. I love the car and hope to keep it for years to come.I've had some bad experiences in the past buying used cars, but this time it was easy and fun! The facilities are well maintained and beautiful, and all the employees there were great. I'd recommend Colonial to anyone. My only complaint is that this gem of a dealership isn't closer to home. But it was worth the drive!


Very compassionate and helpful

5
wrarwx on 05/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought my first car here, definitely worth the wait. Our salesman Joe was able to give me everything I wanted and more. Ryan, the delivery specialist, was very informative and friendly. Overall a great dealership!


Fasest, Most Helpful Car-Buying Experiance Ever

4.8
Dale-ozo on 05/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I first touched base with Colonial Subaru salesperson April Zanotti over the phone, after I flagged/identified four used cars that I was potentially interested in during an online search. She was very pleasant on the phone and had especially encouraging follow-up information on some of the cars, in particular a 2007 Toyota RAV 4 Limited (AWD) with only 62,400 miles on it. April did call out positive points on the other cards, all Subarus, but she didn't hesitate to say that she had personally brought the Toyota via a trade/sale with an older woman from a nearby town. She said the car was not only clean, but in excellent shape for a 9-year-old vehicle, with religious maintenance at nearby Greentree Toyota dealership. The very next day, I went to the Colonial dealership on Route 6 and April calmly and expertly walked me through everything, and was particularly helpful in using e-mail to secure the needed insurance card for the Toyota. The finance guy, whose name escapes me, was equally expert and friendly, and better yet got me a good rate on a loan. He also took my cue that I had bitterly regretted purchasing a prior warranty on a used car and so didn't push hard on costly warranties; I did, however, purchase the powertrain/tranny warranty as a hedge against worst-case experience; it was affordable and does not cover all the extra crap I have no interest in. April was bright, demonstrated her expertise without rushing through things, and she was NOT cheesy-quick-aggressive, like too many car salespeople -- transparent they want to shove you into an expensive transaction, rather than what you made it clear you are looking for. Brava April and Colonial Subaru!


New to me crosstrek

5
Flashlight on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a 2015 crosstrek this morning and was very pleased with the service I received. Will not hesitate to recommend Colonial Subaru in the future.


First time Subaru buyer - sure to return!

4.8
C. Carvalho on 04/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is our first with Subaru; Colonial represents the brand proudly and so well! We had a great overall experience! The sales person, Dan H. was exceptional. TY!


The Best!

4.6
monacofamily on 04/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

We have owned many (at least 5!) Subarus over the years, all purchased from Joe D'ercole and maintained by Art Azzarito and his staff. Excellent sales experience from Joe and great maintenance from Art. Keep up the great work!We are anxiously awaiting Subaru's successor to the B9/Tribeca (2017?)fjm


New 2016 WRX

5
Jeremy Noethlich on 04/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went into Colonial Subaru to look at the WRX and walked out with one. My salesman John Lazzari was very professional and very knowledgeable. There was no pressure to buy and he helped me get the best deal possible and helped make it work versus my budget. John helped me out with any question I had and responded to emails very quickly. Highly recommend Colonial Subaru and John Lazzari.


2013 Certified Subaru Outback

5
Richard Musich on 04/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our third Subaru from this dealer, and, as before, the experience has been wonderful. Joe Jowdy, our salesman, was easy to work with and very helpful. I would highly recommend this dealer.


Leasing a new 2016 Outback

4.8
erinpitre on 04/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I came to Colonial Subaru on the recommendation of a coworker. From the moment I arrived at the dealership everyone I encountered was friendly and helpful. Joe D'ercole, my sales associate, was very knowledgeable and he made sure to thoroughly answer every question I had until I felt satisfied. Ryan Jowdy taught my daughter and I how each gadget on the instrument panel worked, set us up with our new plates and helped me transfer my belongings between my old car and our new one. Overall I was thrilled with the level of customer service and I love my new car.


Pleasant and Easy going

5
Subi777 on 04/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience with Colonial was above any dealer we have ever done business with. We branched out from our local NY dealers because they simply were rude and acted like they didn't want our business. After calling Colonial we were forwarded to a very easy going salesmen. He worked with our situation and all of our business was done over the phone! In no time we were in the car of our dreams. They out competed the prices of our local Suburu dealers. When we picked our car up the process was so fast and easy. The dealer and all its employees truly made us feel welcome. Simply put they cared about the customers. I would recommend them to anyone interested in a one of a kind experience.


2014 certified Subaru Forester

4.7
Montana on 04/18/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It was pleasant experience on our purchase of a 2014 Subaru certified Forester with Christer Cambriello and Colonial Subaru will do business again. Thank You


excellent customer service

5
Liz POK on 04/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

we found a reasonably priced excellent minivan at Colonial Subaru, initially we were worried about buying a car 50 miles away from our house but the friendly people especially Christer Cambriello helped us navigate thru the whole process, most of the paper work was done online, Christer double checked and made sure all paper works glitch free and delivered the car to us in 30 minutes. These guys are exceptional car dealers delivered the car as promised, paying attention to even minute interior details. We had a excellent internet car buying experience THANK YOU !!!!.


My New Crosstrek

5
paul016 on 04/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Needed a car fast, went to Colonial on Friday and the car was ready Saturday.Being out of State I expected some paper glitches but Christer took care ofeverything. I am 100% satisfied with my purchase.


Good Customer service

5
First outback on 04/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I were very pleased with both the purchase and delivery of our new outback. Our salesperson Drew, knows the Outback and the dealerships inside and out. He explained all the standard and optional equipment, as well as all the safety aspect. The dealership should be very happy with Drew. Subaru should be happy that Drew also took the time to delivery the car to us, he explained everything and answered every question. Thank you.


Purchase of a new Forester.

4.8
Happy in my Subaru on 04/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Drew made purchasing my new Forester a hassle-free experience. He listened to what my requirements were in a new car and did not pressure me into adding optional features. It was a pleasure to work with him, both for the sale and pick-up of my new car.


Purchase of new Subaru

4.8
knapik,p&c on 04/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were in a situation that required we replace our vehicle(2004 Subaru totaled), but our son was able to walk away with no scratches. We had purchased a number of Subarus from Colonial, so this was our first choice to look for a replacement. The whole staff was extremely helpful and had extreme patience on all our questions. We fell in love with Outback and they were able to locate one with all the options that we were looking for. Thanks Colonial!


First new car

5
newsub13 on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Drew was very helpful and worked with me to explain each option based on my current financial situation. Would definitely recommend to someone looking for honesty


Courteous & Efficient

4.8
3rdSubaru on 04/04/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had good experience purchasing a used Subaru. There were many to choose from and Christer and April were very helpful in our making a selection.


Internet Sales is a great option

5
SubaruLifer on 04/03/2016

Customer Service: 5.0 Buying Process: 5.0

I am still working with April in Internet Sales but so far the experience has been great. Although she has a vehicle that gets close to my requirements the price and distance the dealership is from my home are the inhibitors to completing this deal. We are still chatting and she checks in weekly so no complaints.


Easy Purchase

4.8
richp64 on 04/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was looking for an SUV/CUV that offered a low sit height for my handicapped wife. I decided on an Outback after Joe D'Ercole(sales rep.) let me take the car home to see if my wife could get into the vehicle. Joe was able to locate the Outback I wanted and he didn't try to up sell me options I didn't need.I was very happy with whole experience from my initial visit to delivery of the vehicle.


My first new car!

5
Mblanchard on 04/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently we had gone to colonial Subaru where I purchased my very first brand new car. Although, I was not looking forward to sitting around the dealership all day. I was so thankful to have the salesman we got. Drew was so efficient and helpful and explained every detail within my time limits without rushing. He took the time to make sure we understood everything we needed to before I drove off the lot. I have recommended him to everyone I know and would continue to recommend him personally to anyone that is buying a car. He took the hassle out and made it a fun and exciting experience!


My 3rd Subaru out of 5 cars

5
MyChoiceaw on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales Rep, Dan Holuba did a fantastic job in locating the Forester I wanted: manual, interior and exterior colors, multiple accessories and at the right price. I appreciated his speedy action and updates. Dan is knowledge, his professionalism and personable personality were are pleasure to work with, not to mention his patience and clear explanations. He had our last minute requests for accessories filled and offered to give a later review of the car's new gadgets should I need it as well, after all it was 11 years since I purchased my last vehicle from this Subaru and I was anxious to get out and get settled into my new vehicle. I/we left happy having met Dan and Jim and the friendly crew of Colonial Subaru.


Good price, very responsive

5
happysofar on 03/29/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Started our search for a new Subaru Forester online, quickly received an equote that was much better than we had received from other dealers. Colonial had a large inventory of Foresters and we were able to get the color and options we were looking for.


Great experience - Fast, Friendly, Knowledgeable!

5
APD3 on 03/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I worked with Crister Cambriello at Colonial Subaru and it was a GREAT shopping experience. Not only was he knowledgeable, but he gave us the information to decide on which option (purchasing or leasing) was best for us. Crister had a vast knowledge of financing, auto performance and gave us the TRUTH. No company lines or the typical salesman pitch. Just a straight shooter who is also friendly and worked fast to get us back to our lives.Gave us a very fair trade in for our used vehicle and walked out proud owners of a brand new 2016 model. If you need a car, new or used, GO SEE CRISTER!


Drew Furtado

5
Westchesterguy on 03/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Drew was fantastic from the initial phone call to the final handshake. Patient, calm, knowledgeable, and fair. He knew the product and I know should I have questions in the future, I can count on him to help. I already recommended him to my daughter. Thanks Drew for a great experience.John L.


Great experience

5
FT on 03/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Erwin and Wade in purchasing my new Forester. They are superbly professional and easy to work with! I would come here again to buy my next car.


Honest Salesman!

4.8
Mava24 on 03/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It was a nice experience! Thanks Drew for your good advice and recommendations in the choice of my purchase. I've got just what I need and want in the best deal I can afford. Thanks for your patience, help and for always keep in touch until I've decided. Highly recommended.


Patient

5
Closed Case on 03/25/2016

Overall Experience: 5.0

Drew Furtado? Very brilliant gentleman. Calm and very attentive manor while hundreds of miles away negotiating and landing a deal with their [Colonial Subaru] inventory. Always giving you the upper hand, never victimized or stricken. Drew is an accent to Colonial and... Subaru in general,


Returning Subaru customer

4.8
Ca.sheehy on 03/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Chris Townsend helped us from the trade-in through the purchase of our new Forrester. We are very pleased with every aspect of this transaction.


Great Experience

5
herivil123 on 03/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment I walked in Casey greeted me and sent me to talk to Dan Holuba. He was honest, direct and accommodating. It was one of the best buying experiences I've encountered. If you want to buy a car from them ask for Dan!


Easy and Enjoyable

4.8
Sunflower 1 on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Experience was easy, from choosing and scheduling test drive of a car off their website, to talking through the sale and quick, expedient signing of the paperwork. The staff, including Christer in Sales, made it easy and I achieved my goal of buying my car quickly and efficiently. Thank you everyone. Their new site on Newtown Road is lovely. Waiting room is very pleasant.


Excellent Experience -

5
forest/dog 2 on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We worked with Daniel Holuba to buy our Subaru Forester. He was very knowledgeable, friendly, and professional. He made the whole process very easy and enjoyable, as did the entire staff. We would definitely recommend Colonial Subaru to our family and friends.


great service

5
CQ NY on 03/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was our first time buying at Colonial. We had previously leased vehicles there. I walked through the door 3 years later and John remembered my name. John went through all our buying options, new and used, and helped to find what suited us best. No pressure and no pitches. Just wanted us to have the car we wanted. Everything was excellent from start to finish.


Two words Christer Cambriello

5
Sococnnor on 03/23/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went there to negotiate and haggle bit to my surprise I didn't have to. Salesman Christer was awesome no pressure and made me feel I was walking out with a great deal!!!


Excellent experience / with purchasing a Brand New Vehicle

5
Kathy on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a great experience --- People were friendly, courteous and extremely professional. Drew explained in full detail of the entire vehicle in and out --- He also assured me if there is any problems with the vehicle that they would take care of the problem


A fair shake for customers

5
Philoakley9 on 03/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Drew will get you what you need with what you have. Excellent service and a good handshake. Patient and willing to work with an customer situation.


Excellent buying experience from Colonial Subaru

5
Crosstrek_Owner on 03/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to thank Daniel Holuba and Jay Barnard from Colonial Subaru for their help in purchasing my new Subaru Crosstrek (love that car BTW :) ) Since I am first time Subaru buyer, I had a lot of questions, and they answered them all. Initially I went to different Subaru dealer, and absolutely did not like experience. (not going to mention their name lets just leave it at that)Colonial Subaru made me feel very welcome, and I was very comfortable working with them (like a family experience). I greatly appreciate their help with the whole process, and I will definitely coming back to them for another Subaru when the time comes. Thank You guys, great job.


buyer

5
Annmarie on 03/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was easy, fast and very professional. Very friendly people there.. Drew explained everything and showed me everything in and out of car, they assured me if I have any problems they will take care of anything.


educational, compassionate sales representative.

5
Carey S. on 03/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in need of a car even though my budget was very tight. My 14 year old Subaru had been terrific, but it was ready for the boneyard. John Lazzari was my sales representative, and he listened to my concerns and thoughtfully helped me figure out what would be best for my budget, using several different senarios.I did not feel pressured to make a decision on the spot, and, a week later, after shopping other brands as well as other Subaru dealerships in the area, I knew Colonial Subaru was the place for me to get my next Subaru.The finance end was also handled professionally and calmly, and Jim said something that I had not heard at other places- it is my job to make this work for you.And they sure did!! Thank you!!


Great Experience

4.8
Ewayne18 on 03/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Straight forward, efficient car buying experience. No BS. Drew was friendly and knowledgeable. After doing research online, ended up leasing a 2016 Legacy before I had to get to work at 11AM.


no nonsense, straightforward transaction

5
2NewfyBears on 02/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 2nd Forester we've purchased from Colonial, the first one was probably back in 2000. We worked with Christer who was super easy and very straightforward, no bs. Told him what I was looking for - was shown the 2 cars I had asked for. No hard sell, no bait and switch. Corresponded easily via texted photos of requested docs, even after business hours. Everyone at Colonial was very accommodating - even with the month end closing, financial officer Nick was great & easy to understand. All the paperwork was in place when we arrived, we picked up the car next day. Easy peasy. Stayed well within my budget. What more could you want? Will definitely use them again.


Colonial Subaru in Danbury is the BEST!!!

5
LizaZ on 02/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When my beloved 2002 Forester was on it's last wheel and I could no longer put off getting a new car, I reluctantly started my search for a replacement. My first and last stop was Colonial Subaru in Danbury. I planned on visiting a number of dealerships, but after having such an excellent experience at Colonial from sales to service with Joe Jowdy who took the time to help me select the model that was just right for me (Outback) answered all my questions and even provided me with an extensive demonstration of all the new car's bells and whistles to the outstanding service department with their careful attention to detail and amazing customer service. I'm now a customer for life and highly recommend them. I got an amazing deal on a fabulous car at a dealership that feels like home. Thanks Colonial!!!


Great experience

5
CherylAlana on 02/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I did a lot of my car shopping online. Chris was the person I dealt with at Colonial Subaru and he was great. I work a lot and we were able to communicate via text and email so that when I went to see the car all I had to do was sign and the car was mine! Process was very quick and painless. Also had the best prices for the Jeep Grand Cherokee that I seen in the state!


Incredibly helpful and accomodating

5
usethe4ce on 02/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The Legacy I bought from Colonial Subaru was my first car purchase ever, and I wasn't entirely sure how the whole process worked. Drew, Joe, and everyone at the dealership did a great job helping me understand the process (especially financing!) and get all of the components in line for a speedy, low-stress transaction. They have also been very easy to communicate with and taken great care to have the car in top shape. I bought certified pre-owned, but after all the work Colonial Subaru put into it, it may as well have been new!


Excellent!

4.8
marytrombley on 02/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very happy with my used Toyota Camry, Christer was right on point when we walked in the door. Had car warmed up so we could test drive it. Service was amazingly fast and everything was quite organized. Didn't have to go to DMV everything was done right at dealership. Also had a full tank of gas which was very nice. I am very pleased with the car and my experience at Colonial Subaru.


great experience

5
r310 on 02/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Christer Cambriello an online salesmen. It is a quick and easy way to buy a car. I asked for a quote gave me an excellent price lower then all other online quotes. I would highly recommend buying a car this way.


Forester purchase

5
Retirees on 02/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Daniel Holuba at. Colonial Subaru in Danbury, CT was our sales rep and he was just wonderful. Friendly and patient. We had LOTS of questions. We're retired and this was a big purchase for us. We bought a 2016 Forester and we are just thrilled with it. Danial went over all the features with us when we picked up the car. The finance department handled our loan paperwork quickly and explained everything throughly.


Purchasing a new Impreza Sport

5
BlueImprezaSport on 02/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was very positive, streamlined and helpful. I went through the process smoothly and left feeling pleased and secure about my purchase. The staff were well coordinated and friendly.


Amazing experience!

5
jmonegro1 on 01/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience buying a car at Colonial Subaru Danbury, CT. Christer Cambriello was very friendly and informative. Ryan Rowdy did a great job explaining the features of the car. I really enjoyed going to Colonial Subaru, would highly recommend it for anyone. You will not regret it!


Subaru Impreza Purchase

4.8
foliveira on 01/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Jim paid us great attention and answered all of the questions we had. I would say he went beyond what we expected in terms of assistance and helpfulness. Ryan gave a great tour of the car and was very helpful in answering any questions or concerns.Overall, it was a very good dealership/purchase experience.


A GEM MIDST THE FORESTERS 1/27/16

5
Harry and Nancy D on 01/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our experience at Colonial Subaru of Danbury, Newtown Rd., couldn't have been better. It was a pleasure working with our salesman Dan Holuba as we began, and successfully ended our search for the right car for us, a 2013 Pre Certified Subaru Forester. Dan was very perceptive and organized in his manner with us. A good listener, he guided us without pressure each step of the way as we focused in on the best choice of car for our needs. He was patient with all of our questions, knowledgeable, and generous with his time. And with the help of this skilled teacher, salesman and problem solver, what a blessing it was for us to purchase such a wonderful car on the first try, and to have it all ready for us as promised! The whole process seemed easy, straight forward and clear, customer oriented and trustworthy, and fair. Thankyou Colonial Subaru, Dan Holuba, and Jim Meeham, Financial Manager, for making this experience such a good one for us in this beautiful, new, and clean facility.


A Gem Midst the Foresters 1/27/16

5
nancy4st on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience at Colonial Subaru, Newtown Rd., Danbury, Ct. couldn't have been better! It was a pleasure working with our salesman DAN HOLUBA as we began, and successfully ended our search for the right car for us, a 2013 Pre Certified Subaru Forester. Dan was very perceptive and organized in his manner with us. A good listener, he guided us without pressure each step of the way as we focused in on the best choice of car for our needs. He was patient with all of our questions, knowledgeable, and generous with his time. And with the help of Dan, a skilled teacher, salesman and problem solver, what a blessing it was for us to purchase such a wonderful car on the first try, and to have it all ready for us as promised. The whole process seemed easy, straight forward and clear, customer oriented and trustworthy, and fair. Thank you Colonial Subaru, and DAN HOLUBA, Salesman, and JIM MEEHAM, Financial Manager, for making this experience such a good one for us in this new and beautiful, clean facility.


The best car buying experience ever!

5
nowfish5 on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just had the best car buying experience ever! Jim Wright was so helpful and made the whole process enjoyable. Jim Meehan handled the finances in a stress free manner. Delivery Specialist Ryan Jowdy walked me through the technical features and could not have been more thorough.I highly recommend Colonial Subaru.


Ford Focus purchaser

5
Lady focus 13 on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Saw this car online,called ,spoke with Chris Townsend from the getgo and he was very professional to deal with .He followed through 100 % ! I recommend him highly.


They deliver

5
Mac7 on 01/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a somewhat complicated out-of-state transaction and from dealing with my insurance company to the new plates, everything was handled in a timely and professional manner. The all important follow-up after the sale has been excellent. Also, their selection was extensive and the agreed price was very fair.


Finally found a dealership and salesman that produced!

5
firstsubaru on 01/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had gone to other dealerships and came away disappointed.Tried Colonial Subaru and internet salesman Christer Cambriello achieved all my requests promptly. Will certainly recommend this dealership to others.


New Impreza!

5
MPD on 01/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Looking for a new car for my college age daughters. Decided on Colonial based on their huge inventory of cars on the lot (130 Imprezas alone) and availability of exactly what we were looking for. There were plenty of dealers closer to our home but this was the only one that had the selection to choose from. Sales experience was great as I got a price that was very fair and slightly lower than my target price. The delivery process was quick and easy and there were no last minute glitches or hard sells for extras.


Best experience Yet! Service above and beyond

5
Mags on 01/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was contacted by Chris Townsend as my lease was ending soon; within a matter of hours I was on my my to purchasing a new 2016 outback. Chris was the consummate professional throughout my experience at Colonial. I have been a customer for 20 years at Colonial Subaru and will say that every aspect of their service is top notch and I think Chris Townsend is perfect compliment to their mission statement of superb customer service! Thank you Chris.


Great experience -- love my new Outback!

5
Nan23 on 01/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris was very professional and made sure I was happy with every aspect of my experience at Colonial Subaru. I can't thank him enough for setting me up with a great new-to-me Outback.


Great Experience at Colonial Subaru

5
lovemycrosstrek on 01/13/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have never had a such great experience with a dealership as we had at Colonial Subaru. Anyone that we had contact with was very friendly and helpful. Our salesperson, Chris Townsend, was a pleasure to work with throughout the whole process. He was knowledgeable, friendly and attentive to our needs and concerns. He explained everything about the car and answered all our questions before we left the dealership with our new car. Nick Forese, also very knowledgeable and friendly, handled our paper work and explained everything involved with the purchase. We highly recommend Colonial Subaru.


Great Dealership fantastic sales person

5
mdscribner on 01/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris Townsend was the best sales person I have ever worked with I got the car I wanted with the options I wanted at a great price Chris know his stuff inside and out very easy to work with if you need a car go to Colonial Subaru and talk with Chris Townsend


We Needed a Car & Got Exactly What We Wanted

5
newimprezaowner on 01/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris Townsend worked to find a car that would work for us - model, color, extras - at a fair price and in the time frame we needed. He was knowledgeable and extremely easy to work with. He helped with some decisions and didn't push any extras we didn't want or need. We're extremely happy with the sales experience, a follow up service appointment, and the car!


Did a great job & no surprises.

4.8
JDP-10 on 01/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

A neighbor of mine is on her 3rd Subaru and said Colonial is an excellent dealership. So far she is correct. The entire purchase process was easy & no surprises. Our salesman Drew, was easy to work with and no pressure. He lived up to his word. Ryan Jowdy did a great job going over our new car. He was very friendly, knowledgeable and very willing to help answer any questions. Colonial Subaru has a great sales team.


Great experience!

5
Lauraske on 01/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was buying my first car, and this dealership was very helpful! I never felt pressured, and felt like I was consistently given all the information I needed and more. I felt like Dean DeMott, the salesman, went above and beyond to ensure that I ended up in the right car for who I am as a person. If his name was on the drop down list, I would give him a 10 rating as I would definitely recommend him. Ryan Jowdy was also very helpful at ensuring I knew how to use all the features of my new car. It was an amazing buying experience, and I look forward to returning to the dealership for any future purchases.


Dealership and Christer were awesome!

5
33shea33 on 01/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great dealership. Came in for two company cars under a tight deadline of the end of the year. Came out with two Foresters and had a great experience with Christer. Friendly, accessible and extremely helpful. Got things rolling right away for us!


Great Dealer

5
felicew on 12/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently purchased our first Subaru. A 2016 fully loaded Impreza which is for my wife. She wanted a all wheel drive car, but not an SUV as her last can was an Audi A4 with all wheel drive. This is a beautiful car which my wife really loves. We were recommended to go to Colonial Subaru by our very good friends as they have purchased several cars from them including a 2015 Impreza and a 2016 Forester. The sales representative from Colonial was Christer Cambriello who was also recommended to us and all I can say is he was very knowledgeable and a great person to deal with. He spent several hours with my wife and I going over the features in the car which was a great help. I highly recommend Colonial and especially Christer. Thank you Colonial for making our purchase a great buying experience.Keith Werwin


Great experience!

5
amyh on 12/20/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought our second Suburu from Colonial Suburu. Chris Townsend guided us through the whole process. He was easy to talk to and very knowlegeable about the product. Everyone there was friendly- overall, we had a great experience and will definitely go back again.


Easiest car buying experience ever

5
dmartin on 12/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesman, Joe, was friendly, helpful and made the experience pleasant. We were greeted each visit with a smile by everyone who worked there and are very satisfied with our purchase.


Professional , Personable & Very Friendly

5
Joyce on 12/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jim Wright was fabulous! He treated me as if I were a member of the family. Honest & very genuine. He explained details that I wasn't even aware of and followed up with me within a few days of leaving with my new Legacy to see if I had any questions or concerns. He went beyond extra miles to make sure I was very happy! Ryan Jowdy was also wonderful with his tutorials and availability to answer some panic phone calls the following week. A great team!


Excellent experience

5
Kds1214 on 12/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just recently got my first Subaru and I couldn't be happier. My sales guy Chris Townsend was amazing he was able to get me exactly what I wanted quickly and he kept me in the loop every step of the way. I would highly reccomend this dealership, and Chris for anyone looking for a Subaru.


Great Internet Purchase

5
Outback Buyer on 11/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had gone through the internet to locate a dealer. Chris was the first person to respond to my email. He asked about the features I was looking for so to provide an accurate price and encouraged me to come by the dealership to test drive the cars I was interested in.First, the dealership is great. Nice waiting area - big and clean. The service center looked brand new with a lot of activity. I even visited the parts department to see how the service was. Too bad I live too far away to take advantage of Colonial's service and facilities. Chris provided just the facts on the cars and what the price would, He was not pushy or tried to talk me into getting unneeded options. Chris was friendly and had great follow up ... he did what he said he would do to order the car and kept me informed at each milestone of the delivery process. Chris also knew a lot about the cars that I was interested in (I could not decide between a Forester or an Outback at first). He told me what he liked about each and what he did not like ....It was just like getting to a car review from a third party. One thing for sure, Chris is excited about Subaru vehicles!Thanks for making car purchase an enjoyable experience.


Quite awful, disrespectful and not very knowledgeable.

1.4
JakeFromStateFarm on 11/30/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

This is my second visit to Colonial Subaru in Danbury. Both visits I was in the market for a new car and both visits I ended up going with another manufacturer because of the poor experiences at Colonial. This latest time, my lease was up on my Mitsubishi Lancer AWD and wanted to test drive a Legacy as it was the first one on my list. Let me stop here actually and preface this by saying I am 26, Poduct Manager with excellent credit. I bring this up (even though I shouldn't have to) because for some reason I think the salesman knowing that would have helped my situation. Anyway, a salesman comes up to me asking what it was that I was looking for. When I mentioned a Legacy he immediately shot me down saying that car was too expensive for me, and it wasn't a young person's car. I proceeded to tell him that I've done a lot of research and its the number one car on my list. Legacy's are very affordable, it's not like they're some super high end luxury car. He continued to refuse to let me even talk about a legacy because the Impreza just made that much more sense for a person like me. He was very rude the whole time and constantly seemed like I was wasting his time. I explained to him that I'm not worried about the payment of the Legacy and to please let me see it and hopefully test drive one. He never did. I then leveled with him just to see ANYTHING, I asked about Subaru's on the Premium Packages and whatnot and of course he seemed really confused. It was like I was teaching him. I mean come on, these days salesman should really know their stuff, everything is on the internet, they really should not be outsmarted by customers!Overall, rude customer service, pushy for all the wrong reasons, judgmental and unprofessional.BTW, I drive an AWD lancer now because I had a similar experience 3 years ago with the older Legacy. Needless to say, this time I got a Ford Fusion AWD for a much better Deal. Young professionals beware!


A unique experience

5
happycar on 11/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jim Wright made our purchase a really delightful one- completely different from any other car purchasing experience I have had. The atmosphere at Colonial is welcoming, not pushy, and encourages an easy relationship with the salesman. I would highly recommend Jim and this dealership. By the way, Love this car.


2016 Outback Purchase

5
TMcG on 11/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best experience ever - have purchased many cars from many different dealers and this was by far the smoothest and most professional. Purchasing a car can be very stressful this was quite the opposite.


Awesome!

4.8
mes279 on 11/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This dealership made purchasing my new car quick and painless. I purchased a CPO 2012 Subaru Legacy and so far I absolutely love it. The salesman and finance manger I worked with were both friendly, knowledgable and efficient. I would highly recommend going to this dealership to purchase a new car or a pre-owned car and will continue to use them in the future.


Hassle free friendly transaction

5
subby55 on 11/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I visited this dealership after a bad experience at another dealer closer to my house. Dean Demott was kind, professional, and courteous. The car I wanted was in stock and I picked it up two days later. Dean gave me a fair deal on my trade in and purchase price without painful haggling. I love my new Subaru and this dealership. I also received a great deal on extended warranty which I probably will not need since I bought a Subaru. This was so much better than other experiences at European luxury car dealerships. Ryan Jowdy spent about an hour going over all the features in the automobile and even gave me his cell phone so I can call if I have questions. He also offered to give me a second lesson on the electronics in the car. Nick Forese accomplished the financial transaction part of the deal in lightening speed. Don't hesitate...if you think you want a Subaru, go to Colonial in Danbury first.


Quick and Painless

5
Jetjock on 11/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was extremely pleased when I arrived to the dealership and all the paperwork was in order to be completed. Overall time from arrival to departure was 40 minutes. I have spent more time trying to buy a bike..the process at Colonial couldn't have been more simplistic!


new car purchase

5
rkc on 11/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I had such a great experience in buying our new car. Joe D'Ercole (salesman) was such a nice guy through the whole process,, and Ryan Jowdy took the time necessary to show us the controls and such in the car. James Meehan (business manager) made closing the deal a pleasant experience. These are the kind of employees that make a great dealership.


Buying new car

5
Bree93 on 11/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Amazing experience. Dealt with our insanity like it was normal. Great, friendly, knowledgeable people. Very Very VERY patient with us. Loved the hot chocolate and coffee!


Colonial Subaru-"The Best of the Best!"

5
Anthony & Nancy Grasso on 11/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our family has been buying cars from Colonial for 16 years, now. What keeps us coming back is very simple: you are treated "like family" from the moment you step into their showroom or service center!It is my great pleasure to state that we have always looked for Mr. Peter Riccio, who has assisted us since day one. The whole team at Colonial makes the experience of buying and maintaining your car as close to pleasurable as it can get! Everyone there has the time to be friendly, courteous, attentive, and above all, to demonstrate the integrity that creates the kind of trust that will always keep you coming back!


Joe D'ercole - Amazing Service!

5
jlinder on 11/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Being my first time Subaru experience, Joe was highly recommended to me from a family friend. As soon as I walked in the dealership I felt that it was a well-run establishment. It was clean, professional, and packed with customers! (A good sign). Even though Joe was busy with another customer, he still greeted me and set me at ease from start to finish. Right away he asked the right questions, while answering mine at the same time. He was trusting enough to let me and my mom (who was with me) take a test drive alone. While I was a little hesitant about the car's brakes I was interested in - he not only had it addressed immediately with the service team, but held the car when he could of easily sold it to 5 different people throughout the day! He is a man of his word and a person of integrity which I not only greatly respect - but especially look for in a sales experience. Each step of the process took a while for me, but Joe was always patient and set me at ease with any concerns I had. I can't tell you how much I appreciate that. By the end of our transaction I felt that I had known Joe for years! I can see why my family friends have been going to him for over 15 years. I will absolutely be recommending him and Colonial Subaru to my family and friends! Thank you again for all your patience and hard work! - Jenelle L.


2014 crosstrek purchase

4.8
Aafrazie on 11/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I went to colonial after my current vehicle finally kicked the bucket. Having never even been to a car dealership before, I was very overwhelmed at the idea. I was met by Joe, who could not have made my experience any easier. He helped me get my dream car without all the pushy used car salesman attitude that everyone worries about when they go to a dealership. I'm incredibly happy with my choice and will be recommending Joe and colonial Subaru to all of my friends.


COLONIAL SUBARU

5
gracerey on 11/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

By far the best customer service I have ever experienced. I would recommend Colonial Subaru to anyone and everyone. I am very grateful for my experience.


Friendly, Easy, Accommodating and comfortable

5
Brian3andrew3 on 11/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Worked with Chris Townsend. He made sure I got the exact car I wanted with every feature I wanted and was nothing but, helpful and pleasant. First time buying new and Chris made it is easy and comfortable. Highly recommended!


Excellent Customer Service!

4.8
ValerieAnne on 11/02/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time buying a Subaru. I have to say, I highly recommend not only the car, but the dealership! Drew Fertado is a great help! He is easy going, knowledgeable, and accommodating. He is professional and honest and I felt very confident that I was making a good decision on the used Tribeca that I purchased. He went out of his way to get the car ready for pick up (around my schedule)! I also had the pleasure of working with Peter in sales and Erwin in Finance. I even had an after market product installed and had a wonderful experience in the service department. I cannot say enough positive things about this dealership. From dreading having to go out and purchase a car to walking out of Colonial Subaru happy! Thank you to Drew, Peter and Erwin in Danbury for a great experience! You are all terrific!


Great Knowledge of model information and flexible

4.6
Jorge on 10/29/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I live in another town where there is a Subaru Dealer, but I chose to work with Dean and his team at Danbury Colonial Subaru because they were courteous, pleasant, and for their service history. It was a good shopping experience.


Love My New Outback!

5
Brili on 10/28/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Michael and Ryan were very helpful and courteous. We looked everywhere for an Outback, Colonial Subaru in Danbury, Ct. had it! They were knowledgeable and friendly. We love our new 2016 Outback Subaru! Thank you both!


Sales - Dean

4.8
nants777 on 10/26/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Thank you for your assistance in purchasing our very first brand new Subaru. Our previous experience at the Subaru dealership in Watertown left A LOT to be desired. It was a pleasure speaking with you, and we appreciate your professionalism and courtesy. Thank you!


Sales - Jason

4.8
Gina on 10/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was pleasantly surprise when I was in the parking lot looking at cars when I was greeted by Jason in sales. He had a smile the size of the moon and his personally was as bright, and very professional. He was quick and knowledgeable. He was not just about selling a car, he was genually interested in making the purchase affordable for me. Colonial is very lucky to have Jason on there team. I will recommen Jason to friends. Thank you Jason, it was a pleasure meeting you Gina


Very easy buying process

4.6
ms325 on 10/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I bought my first Subaru from this dealership and have been very impressed with the service they provide. I also love the Subaru Forester and have recommended it many people.


An excellent experience

4.8
JR on 10/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

An excellent experience from dealing with the sales person,Jim Wright, to having a representative go over the features of the car with me on the day that I picked it up.


Love my Legacy and Chris Townsend is awesome!

4.8
Sue5922 on 10/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We bought our used Legacy from Colonial back in August. Chris was amazing- helpful, fun and knowledgeable. I have been happy to recommend Chris and Colonial Subaru to several people. Thanks to everyone there for the great service!


New Lease!

4.8
kphelan on 10/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Joe D'Ercole was awesome, very helpful and straight forward. Ryan was also great when I picked up my new lease. I highly recommend Colonial Subaru!!!!


In Love with my 2016 Subaru Outback!

5
HomeCare on 10/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful experience at Subaru in Danbury from beginning to end. Drew, my salesperson was awesome! He was kind and patient and not pushy at all. He was super helpful and thorough. He took the time to go over everything with me in detail. He gave me even more than I had asked for within my price-point and much faster than I anticipated. The best car buying experience I've had. First class service all the way!!!!


Loving my STi!

5
Stiguy2016 on 10/07/2015

Overall Experience: 5.0

Loving my STi. Drew knew the cars very well, and was very helpful. Process was really efficient and painless. I was impressed at how quickly all the dmv and insurance logistics were handled. Thanks!


A great buying experience!!!

5
Steve G on 10/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've got to say the experience at colonial Subaru was a very good one. Our Salesperson Joe was super honest, direct and very accommodating. The majority of the deal we handled over the phone and I was fretful that there would be surprises once we came in to pick up the vehicle. We traveled a great distance. No surprises, no games The deal was exactly as we discussed. The car was presented as advertised prepped and ready to go. Our dealing with the business manager Irwin was cordial and accommodating . When a very minor discrepancy in the deal arose, and he immediately remedied it to our favor. Everyone else that we encountered at Colonial was cheerful and accommodating.One of the best car buying experiences I've encountered. Thanks Joe, Ryan and Erwin. And congrats to the folks at Colonial Subaru !


Pleasure

4.7
nybuyer on 09/28/2015

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Drew Furtado of Colonial Subaru made the experience of buying my Legacy a pleasant experience. The dealership is large, clean and well stocked with cars, so Drew was able to show me options on my first visit. He listened to my needs, we were able to negotiate a good price, and I picked up my car 4 days later. Everything was smooth and pleasant. Would definitely use Colonial again and recommend them to others.


Picked up 2nd car in last 3 months

5
Bert on 09/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just picked up a new 2016 Subaru Outback from Joe D'ercole. Joe was a pleasure to work with from start to finish! Ryan took me through the new features compared to our previous 2004 Forester. Ryan was thorough and knowledgeable, showing very good customer sensitivity. I will happily go back to Joe again when the need arrives and recommend him to anyone looking for a new Subaru. This was my 2nd experience with Joe this year as my daughter bought a new Crosstrek from him recently and I took delivery because she was traveling on business.


An excellent experience from start to finish!

5
Ruby on 09/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the minute I walked into Colonial Subaru, my experience was delightful. I had already researched and test-driven a 2016 Subaru Outback at another dealer, but wasn't satisfied with the price they had offered for my current Honda, which still had several months remaining on the lease. Jason White did an excellent job advising me on options and helping me get a much better deal for the Honda. Once we had that resolved, Jason walked through all the options on the Outback and helped me pick a car that I absolutely love! In all of my interactions with Jason, I felt that he sincerely wanted me to get exactly the right car for me - I never felt like he was trying to "sell" me anything. He took the time to understand my needs and preferences and was a partner and expert adviser through the process. He even called a few days after I picked up the car to check in. Buying or leasing a car should be a joyful experience and Jason made sure it was every step of the way. Thank you Jason!


Great Service!

5
Dmar17 on 09/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great customer service, everyone was really friendly, I was referred to Joe by a friend and very thankful I met him! He was very helpful and made me feel comfortable buying my Impreza. Ryan was also helpful and answered every question I had about the car!


Transparent, honest and efficient!

5
Judi & Jim on 09/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just had my car totaled and was in need of replacement car immediately! So many cars on market it was a really hard decision. Came in thinking I would buy a one or two yr old car and was thrilled to be able to buy new.


Colonial Subaru, Danury, CT

4.8
Carol D on 09/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Chris Townsend was excellent and very professional. The car has worked out sell for my son & the commitments made by the dealer were all honored in a timely fashion. We would not hesitate to purchase another car from them in the near future. We especially appreciated Chris Townsend's assistance and expertise in helping us through the entire process.


Thank You!

5
EPerk on 09/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It's was really a pleasure to get my new car at Colonial Subaru in Danbury. My sales rep was amazing. Thank you Chris! Love my new Subaru Outback and expirience with that place. Everything was so easy and on time!


Purchased used 2006 Mazda 3

5
Draumur on 09/06/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Super service, considerate and timely communication, overall a very smooth process. The car was immaculately clean and well serviced. You kindly put in extra work to get my veterans plates transferred. I would highly recommend this dealer to any of my friends and will definitely return there for my next car!


Amazing dealership with amazing employees!

5
Heather203 on 09/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've had a great experience at this dealership. Everyone was very helpful and caring about my want and needs. Joe D and Ryan J are awesome and I will definitely come back for all my future car needs.


A+ Customer Service

5
Matt and His Legacy on 09/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Colonial Subaru is the only place to go if you're looking for a well-priced, safe, and reliable car. Chris in sales and Erwin in finance were able to find me the car that I was looking for at a great price with little hassle. They were always easy to reach throughout the whole car buying process and turned car buying, which is normally a stressful experience, into a very pleasant one for me.


Great experience

5
007tony on 09/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience with Colonial Subaru on Newtown Rd. in Danbury Ct. was exceptional, everyone we had contact with at this dealership was courteous and our salesperson Chris Townsend was knowledgeable and helped to make our experience a positive one. I would recommend this dealership to anyone interested in buying a Subaru.


No pressure sales...

4
Buster on 08/29/2015

Customer Service: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

My sales rep was Mike Cunniff. He was very professional, no pressure or trying to rush the deal. Very knowledgeable. Allowed me to take my time in looking the car over and driving it. Also, he was able to answer all of my questions, returned my phone calls promptly and had very clear communication skills. My entire experience was smooth and I felt well cared for. I highly recommend Mike along with Nick Forese the financial person.


My first Subaru!

5
Erica123 on 08/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent service and I am very satisfied with my new car. The car was exactly what I wanted and everyone, especially my salesman, Dean DeMott was very helpful.


Came to buy used. Left with new.

5
Padge on 08/28/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Met with Jason White after taking test drive in a used Subaru Outback. During our very friendly and helpful conversation we came to the decision that for a few thousand dollars more we could purchase a new car--2016--rather than a few years old, low mileage used car. Decided on a Subaru Outback with Eyesight and many other safety features. Have had it only a few days and love it already.Jason was friendly, kind, informative and patient with us as we talked through and worked out our decision to purchase new. We would highly recommend dealing with Jason on your next purchase. Jim Meehan also worked with us going over all of our payment options and helping us make the right plan that would fit into our budget.All in all we had a great experience and would highly recommend this dealership!


New car

4.8
Kpwhi on 08/28/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Have been customers of dealership for many years.Had a great experience purchasing new car given dealership's participation in Costco Auto Program.While the dealership did not have the specific vehicle we were looking for they shared a comparable vehicle then located what we wanted within a few days.Great experience overall.


Christer was so helpful

5
shane2015 on 08/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just purchased a 2015 Subaru WRX from this dealer. Had been looking forever. Christer the salesman was so helpful with everything. Made this a great experience. Would us them again, highly recommend....


First Time Car Buyer

4.8
Clark on 08/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is the first car I have purchased. The pricing was fair and I have had no problems with the car so far. Customer service was excellent, I will definitely consider going back to this dealership when the time comes for me to upgrade. Five stars!


Drew is a great salesperson

5
SteveandSue on 08/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been shopping for a car for sometime. I spoke with several other dealerships and there seemed to be a lot of deception and games.I contacted Colonial Subaru in Danbury, CT not knowing what to expect. I spoke with Drew Furtado and I got a good vibe instantly. I came in and he had the car ready to be test driven. He is very knowledgeable with Subaru, I learned a lot of about safety features and the heated strip under windshield that no one ever told me about! Well, after the test drive we talked about pricing and my different options with financing. I am a realistic person. I understand they are a business, but I just wanted to make sure I was treated fairly. I believe I was with Drew and Colonial. I got the car I wanted at the price I expected. It was a really good experience. He paired my phone to the blutooth, showed me all about the car. I'm happy and would not hesitate purchasing another car from Drew and this dealer. Thanks so much!


Consistent Quality Service

5
Joe on 08/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my 5th Subaru Outback that I have leased. I love the car and love the service. Outbacks keep getting better! This dealership really cares. I would highly recommend the Outback and the dealership.


First time car buyer- great experience

5
Heather Freer on 08/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a used car, and as a first time buyer I was very nervous. I searched and went to multiple dealerships, and had nothing but bad vibes and experiences. When I walked into Colonial Subaru, I knew I was in the right place. I had made an inquiry online for a 2010 VW jetta TDI. Christer Cambriello called me with all of the details. We made an appointment to test drive, and sure enough the car was there waiting for me. I loved the car- it was in mint condition being a used car. My father was a mechanic and taught me all the tricks. This dealership is nothing but professional- no tricks involved. I couldn't take the car that day, but I wanted to come back the next week to pick it up. I jokingly asked if someone could pick me up from the metro north train station to take me to my new car. Christer without blinking said it was no problem at all. Such service!With living in NJ I thought the registration/insurance process would be a hassle, but the dealership handled everything for me. I cannot say enough about this dealership and it's staff.Thanks again guys!


Great experience

5
STILIFE16 on 08/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have nothing but positives things to say about the dealership after picking up my 2016 STI. The service and the experience was all around great.


Great staff - helpful, courteous, knowlegeable.

4.8
notascreenname on 08/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I just bought a certified pre-owned CrossTrek and had a great experience with this dealership. Our salesperson, Joe D'Ercole was very helpful, patient, knowledgeable and courteous. He made our experience a pleasant one and had our car ready to get on the road in less than a day.


They had a slightly used Silerado which was meant for me.

4.8
HURLBERT on 08/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I haven't been in a new car dealership since 1970, so I wasn't exactly sure how things worked.Chris and Nick explained things, my financing was with USAA, and I definitely will consider them again. Although, considering my history and since I'm 73, I may never see a new car dealership again,.Chris and Nick were great, much different than what I had expected.


Painless and courteous

5
Gowhipped on 08/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in need of a new vehicle. I contacted Colonial Subaru and spoke with Chris Townsend. Not only is he very knowledgeable, but pleasant and accommodating as well. They made sure I got the vehicle I wanted within a timely fashion. I then spoke with Nick the finance manager who is very neat and made the process as painless as possible.


Excellent car buying experience

4.8
DS27 on 08/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From start to finish, this was the easiest car buying experience that I have had in 20 years. My sales person, Joe D'ercole was knowledgeable, easy going, and reliable. The closing process was quick and simple, and let me get to enjoying my new vehicle that much faster. I would definitely recommend this dealership.


2012 subaru wrx

5
Ctir2480 on 08/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service and drew furtado was alot of help and very good to work with when it came to purchasing my vehicle. I will definitely recommend the dealership and drew furtado as a salesperson.


Couldn't have been easier!

5
bwitt on 08/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When my wife wanted to upgrade her 2005 Subaru Forester to a new one, there was little doubt what she'd chose next. We love the brand for it's reliability and value but "arrrghh", shopping for a new car meant going through the dreaded car shopping experience. Not so at Colonial Subaru. From the start we were treated with just the right amount of attentiveness and every direct question was answered with no "bs." In all the cars that I've ever purchased, this was by far the easiest and friendliest experience.


New vehicle purchase

5
meric92117 on 08/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Pleasing experience dealing in person and online with Danbury Colonial Subaru. Professionalism, knowledgeable, friendly atmosphere, and speed pulling the entire sale together.....A special thanks and thumbs up to Christer Cambriello my salesperson.


Sales review with Drew! Excellent!

5
tampeloquio on 08/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Drew Furtado was an excellent salesman - knowledgable, friendly, patient, and even had a sense of humor. I came into Subaru Danbury with my mother, not really knowing if I wanted to buy a new or used car. Drew, immediately made my decision easy -- and I am now a brand new car owner of a 2015 Subaru Impreza. I came into Colonial Subaru on a Tuesday evening, around 530PM after work. We had an appointment with Drew, and he immediately showed me options of a used car purchases in their lot. It became difficult for me to decide, because I knew I wanted an AWD, low mileage, and a reasonable priced vehicle - and that's when Drew suggested his offer of a brand new Subaru Impreza. I came back to Colonial Subaru the following day, and test drove the car -- I loved it! The Colonial Subaru team knew that I wanted this car by the end of the week, and they made that happen for me. The next day (Thursday), I got a call from Erwin saying that I got approved for the car, and by 5PM that day, I was driving it home. Drew even came in on his day off to congratulate me, but also to thoroughly go over the car's functions and detail. I have just been so impressed with Colonial Suburu -- with their great teamwork, respect to customers, and attentiveness to our needs. George Samaha was also excellent, having wonderful spirits and being so reassuring as I am a first time car buyer. I have had my car for over a week now, and I still have the biggest smile when I turn that engine on every time. Thank you Drew for making my experience easy. You were even able to get on my mom's good side, which impressed me as well! I recommend Colonial Subaru to anyone looking for a car. Excellent Excellent Excellent!


Aces!!! Great experience

5
Travel247 on 08/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

High quality people, great brand representatives... Had a wonderful sales experience with Joe! Two weeks later, I am still beaming about my new car. I found my "prize" browsing on-line Colonial's CPO inventory. My communication with Joe was straightforward and he was flexible to meet my busy schedule. His follow up was great. His careful management of all of my needs, including an unexpected service need, was very much appreciated. The transferring from Sales to Finance to Service was seamless. These professionals enjoy what they do and they treat people well. Continue the great work!


Sales Review

5
Betty on 08/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently bought a used Honda from Colonial Subaru and was pleased with every aspect of my sales experience. My salesman was Christer Cambriello and he was professional, timely, respectful and honest with my husband and I. Would recommend him and the dealership to anyone!


Chris Townsend

4.7
BOBCIE on 08/05/2015

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Chris was relax and Pleasant No rushing and explained all about the car.He spoke so we could understand what we were getting Felt just like family


Amazingly easy purchase!!

5
Tilli2015 on 08/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are a "Subaru family" . . . we have had four (still have a 2000 Outback sedan!) and we were in the market for a new Forester. We have taken our cars to Colonial Subaru for service over the years so I searched on line to check their inventory. I found the car I wanted . . . "this vehicle is in transit" . . . contacted Colonial via the internet for the best internet price. I dealt with Christer Cambriello; he was extremely knowledgable, professional and courteous. I test drove a green Forester, but held out for the white one in transit. I have recommended Colonial Subaru to friends and colleagues in the past and will continue to do so. We have always been extremely satisfied with this dealership!


Great service!

5
Lindahutch on 08/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was greated by a gentleman in a suit immediately and told he would get me a sales person. Valon took excellent care of me! He was knowledgeable and gave me numerous options. I came the next day, spent 15 minutes signing papers and drove off with my son in law.


Very pleasant experience!

5
bobjaffe on 08/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

One of the nicest dealerships with whom we've dealt. Communication was excellent and we never felt pressured or misled on anything related to our car purchase. We will continue the relationship with Colonial Subaru and hope that, as we use the Service Department, the experience is just as good.


My first Subaru purchase - a great experience!

5
Mark from Clinton on 08/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This week, I purchased my first ever Subaru - a 2015 Outback 2.5i Premium. It's only been a couple of days, but I love it! The Colonial Subaru (Danbury, CT) experience was equally great. Drew Furtado was both professional and knowledgeable. My transaction was almost completely by phone, except for actually picking-up the car. Signing the papers took about 10 minutes and Drew then patiently walked me through my new car functionality. This is a no nonsense dealership, that seems to have mastered client satisfaction.


Great teamwork!

5
Duffy7 on 08/04/2015

Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I was recommended by a friend who guaranteed I would be pleased with the car and I loved it after the test drive. Had been to many dealers that day and this was the ONLY one where business was hopping. Mike Cunniff had an air of confidence..not about himself but clearly confidence in the product! He had to be out the day of delivery and ser everything up.so it went very smooth. My brother is a VP for LoJack,very familiar with car dealerships, and also complimented the dealership on how smoothly everything went. Ryan Jowdy helped me get aquainted with the car and ge was very professional. His pride in being part of the team.was quite evident. I was very impressed with his attention to detail.


Good it could have been great

4.4
Captainjohn&Ariel on 08/04/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

All the people I dealt with were good and to the point on all issues . No one talked in circles . I ask for the out the door bottom line price for the car I was looking for from multiple dealers . They had the car the price was good they got the sale


Informative, professional and friendly

4.3
MikeCarolSu on 08/03/2015

Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Upon entering the dealership for the first time, we were greeted and received immediate sales service. by a friendly and informative sales agent, Joe D'ercole. Our questions were answered without any pushy sales tactics and we leased a Forrester feeling good about our decision directly because of how we were treated. The entire process and people we worked with beginning with Joe D'ercole was wonderful.Thank you!Mike & Carol Sudano


Great car purchacing experience!

5
lidaermert on 08/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were in the market for a new car. We were looking at Ford, Nissan, Subaru and Honda. We were pretty happy with the price we were given for the Honda, and went back to Subaru and feel we were given the best possible price. It really is the best car for us, but we were just concerned about the extra expense. We feel it will be worth it, with the all wheel drive, and just simply it was out first choice...


AMAZING!

5
Loser4life on 08/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales associate Drew was incredible. He was extremely knowledgeable and relatable. He made me feel at ease knowing I was getting the best deal possible. He walked me through the various different options and was such a patient nice guy about it. He made me feel like I was getting a good deal. I'm so happy to be driving a brand new Subaru Forester home!


Pleasant experience working with Drew!

5
FranMeg on 07/27/2015

Overall Experience: 5.0

I was interested in the outback 3.6 back in April. I was fortunate to have Drew as my sales rep. He was courteous and knowledgeable about the vehicles as well as setting my expectations when I asked about delivery time frame. We test drove a sedan as there were no outbacks available to drive at the time. He understood that I did not want a "dog and pony" show nor did I want to haggle over price. Drew was very honest with me and suggested I choose color combinations in order of preference (interior/exterior) and he would inform me when a vehicle was allocated. We touched based a couple of time to update the delivery date. By July, the car came was at the dealership. He also facilitated a trade-in transaction. On pick-up day, Drew was thorough and efficient in reviewing the car (as I was pressed for time). He called again to check up and inform me that plates were being sent out. Overall, a stress-free event. I usually dread shopping for a new car, but Drew made it easy for me. :-)


First Subaru

5
ps2015 on 07/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My entire experience at Colonial Subaru was stress free and very enjoyable. From beginning to end, I did not feel pressured by anyone and was able to take my time. Mike was very honest and calm, and Ryan went out of his way to answer any and all questions that I had. The work ethic of Mike and Ryan made me very pleased.


$28,444

Mileage: 4746

Color: WHITE

Transmission: Automatic

Body Style: Sedan

City: Danbury, CT

Contact seller for Engine Type

$14,333

Mileage: 81725

Color: BLACK

Transmission: Automatic

Body Style: Crossover

City: Danbury, CT

Contact seller for Engine Type

$17,555

Mileage: 23072

Color: GUN METALLIC

Transmission: Automatic

Body Style: Crossover

City: Danbury, CT

Contact seller for Engine Type

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