Cole Valley Cadillac

Snakes and weasels!!!!

I attempted to trade in my car on another car they had for sale. Besides talking down about any vehicle you bring in. They will take it off your "hands" because your vehicle is a xxx. So instead I made an offer for the car which was fair without a trade in. Well, I never got a call from dealer salesman or acknowledgement at all. My family and friends have bought more than ten cars from this dealership over the years. I will never ever step foot on that lot again. I will tell you beware!!!! Go to another dealership.

Recently bought a Cadillac here

From the floor salesman to the finance department, everyone was friendly and easy to work with. Nobody was there to screw me over and they laid out every number in front of me unlike some dealers. Yes they need to make money and I'm sure some numbered were skewed, but they gave me a very fair price. The day after I drove away with my new vehicle, I noticed something wrong (from a previous owner) and they were more than willing to help me out. I would recommend this dealer to everyone and I know if I ever need another vehicle I'll be back.

My first Cadillac

I met with a great salesperson and looked at the Cadillac ATS, CTS and XTS. I enquired into leasing, and did multiple quotes with different amounts down once I decided on the CTS. He financial person was excellent, got my credit check done, and went over with me the day of picking the car up various options and coverages that I opted for. The car CUE system was explained to me by my sales rep, and I was put in touch with OnStar and set that up driving the car home.

Teacher

My experience is always efficient and professional!

Cole Valley service

Oil change & tire rotation.Done while I waited in reasonable time.

Excellent Customer Satisfaction

Well I know when I have Skip Mark overseeing my car issues that all will be taken care of. He goes above and beyond to help provide superior customer satisfaction. All the people there are very friendly and helpful. I definitely would recommend to my friends taking their vehicles to Cole Valley.

Improve the in customer service.

Setting my appointment for an oil change went much smoother than the last time I needed to visit the dealership.

Super duper friendly and helpfull

Everyone in the service department I spoke with was super duper friendly and helpful both in person and on the phone. I have since recommended their service - twice! In fact my finances truck is there now. He made the switch from a Mahoning County dealer service department from where the service was never quite satisfying. The job was well done too :)

Outstanding customer service.

Fast and Friendly Service!!! The automotive department was very clean.

repair 2009 chevy truck

the service dept. skip and his staff take very good care of myself and family

My Review

One of the best experiences in leasing a vehicle in 25 years

Great service and done in a timely manner.

As usual, I was well treated by all employees I encountered. Getting service at Coles is like visiting with good friends!

Great Customer Service on routine maintenance

I always feel that when Skip Mark is involved with any service that needs conducted on my 2015 Traverse I know it will be done correctly and in a timely fashion. He understands customer satisfaction and goes above and beyond to make my needs important. Everyone at Cole Valley is friendly and helpful. Just wish you provided more specials and discounts on maintenance services.

Great Service

Stopped in for my oil change and I was in and out very quickly.

car repairs

Efficient and courteous as always... can not ask for better service...

Service was. Need better snacks in waiting room.

Service was good as usual - a little expensive though. I'll be back.

My 1st online buying experience

I was looking for a late model CTS (Performance Package) AWD in great condition. I found 3 cars that had the right features and in my price range at other dealerships closer to me. What made me purchase from Cole Cadillac was the quick response and service I received from sales rep Chris Cole; I was able to complete the purchase of the car over the phone, literally within a few hours of his initial email! I drove to the dealership (a 6-hour drive) and the car was in perfect condition as described. Overall the staff I met at Cole Cadillac were extremely helpful and professional; I highly recommend a purchase from them!

Great service

The service dept always does a great job. They are the best service people in town. Keep up the great work andthank you very much for all your help.

excellent service.

very nice.thanks to rich and carl.both took all the time i needed to explain the buying process,as many of the options on the car as i could handle.i was impressed by informative and friendly service.

Great service

As always Skip Mark is the most helpful, patient and understanding service associate you have. No matter what issue you may have he investigates thoroughly to ensure no problem exists and if so is corrected. Always pleasant even when swamped with taking care of other customers.Cole Valley should acknowledge his outstanding performance and be grateful to such an employee.

Great Service, Very Friendly and knows the product

Loved our salesman Rich Salvati.... Thank you and we will be recommending

Great service!!!

The Service manager Skip is the best!! Very professional and capable!

Great buying experience!

very knowledgeable and kind, superior customer quality attitude!

Great service

Willing to find out what was wrong with my new ATS and updating the recalss in a friendly and timely manner.

Fast and Friendly

I made an appointment for service. The dealership gave me a loaner car the evening before. My car had safety recalls to be preformed and an oil change. Service was fast, friendly and effiecent.

Car repairs after accident

Car was completed quickly and when another issues needed addressed it was scheduled promply and a loner car was made available

Great service

The staff at Cole Valley are the bestin the business. I would highly recommend them to anyone.

GREAT DEALERSHIP would highly recommend!

Salesman very knowledgeable and helpful! Dealership personnel were all friendly and went out of their way to greet us and make us comfortable provided water, soda whatever we needed while we were there. This is how you should be treated at a dealership! Cars were ready for inspection and ready to be driven and had every model that I wanted to test drive and they were ready to provide any that I may have wanted. I bought the one I wanted!!!

i wouldnt go to this dealership again

I bought a car from Clyde Cole in June of 2014 and it only ran for 2 weeks. I went back to the dealership on Friday August 28,2014 to get my key back from the car that I just bought because I didn't want to deal with them anymore. I told Dave Cole that my car only lasted 2 weeks and as I was talking he walked away from me and with a half grin on his face he said OKAY. He acted like he didn't care . Also when they sold me the car there wasn't even any oil or antifreeze in the car. That's pretty bad when you sell someone a car you are not even going to check the fluids! Beware when you buy a car off this place.

Love my SRX

Aside from a few misunderstandings on the leasing process, I had a good experience at Cole's. I have only had one salesperson all the years I've owned cadillacs and he is very helpful. All in all, I love my SRX and not sure if I could go back to a car now.

Chris Cole and Sean McBane were great!

We drove from Pittsburgh and were disappointed as we weren't allowed to see the car since someone had a hold on it (put money down). Chris Cole called later that same day and again the next day to find out what happened and let us know that he would call us first thing in the morning to let us know either way if the car was sold. Turns out it was still available and he invited us back to the dealership, had the car ready to go, and filled the tank with gas to send us on our way back to Pittsburgh. Best purchase ever and smoothest experience. Sean McBane was also personable, answered all our questions, and made sure we were happy with our purchase. I would recommend them to a friend and consider going there again for my next car!

The purchase of my vehicle was a pleasant experience. The...

The purchase of my vehicle was a pleasant experience. The price of my vehicle was good, and I received a generous amount on my trade-in vehicle. Carl was friendly and professional. He answered all my questions, and went over all the operational features of my new vehicle. He made sure I was completely satisfied with my purchase. Sean handled the financing aspect of the deal quickly and was friendly also. I am definitely recommending them to anyone looking for a new or used vehicle!

I bought a 2009 Pontiac G6. I had been looking for a two...

I bought a 2009 Pontiac G6. I had been looking for a two door one since June. I really appreciate the way Jeff Rogner went out his way to see to that the car was the way I wanted it to be. I have really enjoyed the car buying experience at Cole Valley. I will be bringing my car back for service, because of the way I have treated. Thank you for a job well done!Michelle

We are very pleased with the service and personal care we...

We are very pleased with the service and personal care we have received from Cole Valley Cadillac. Chris kept us informed and selected a car to meet our needs and wants and I gave Cole Valley the highest rating because we are very pleased. We don't have the best credit and you came through for us when we needed it most. We are learning about new gadgets almost everyday. Thank you again and we will recommend you to anyone looking to purchase a new or used car.

The entire experience from the time I walked in the...

The entire experience from the time I walked in the dealership was a pleasure. They made leasing a new Cadillac very simply. It was quick and thorough. I would definitely recommend Cole Valley to my friends and family.

Rand was very accommodating and fair. He explained all...

Rand was very accommodating and fair. He explained all the new technology toUS in detail before we drove the car. I would certainly recommend this dealershipto my friends. .

Sean was very helpful in deciding which car I would...

Sean was very helpful in deciding which car I would purchase. The final numbers were right on with my budget. Sean was very knowledgeable about everything and he answered all my questions. He went over the cars features in a way that was understandable.

Very Pleased

I had a very good experience with Chris Cole. I was in the market for two used vehicles and he spent alot of time with us helping my wife and I choose the vehicles that would fit our needs. I was very pleased that he did not once push us for a sale and allowed us the time we desired to make our decisions. Chris was very curtious, informative and most of all excited to assist us. I have purchased a number of vehicles over the years and this was the best experience I have had at a dealership. I would highly recomend Cole Valley to any of my friends and family. It was a pleasure doing business with them. Thank You.

CTS Coupe..now ATS

This is the 2nd Cad I purchased from Jeff. Cole Valley is a dealer that does it best to accommodate the buyer. They are a great dealer and one I would buy from again

This is the 2nd Cad I purchased from Jeff. Cole Valley...

This is the 2nd Cad I purchased from Jeff.Cole Valley is a dealer that does it best to accommodate the buyer.They are a great dealer and one I would buy from again

2005 Mercedes S430 4Matic

Great dealer, great people. Great price. They went out of their way to pick me up from the hotel and have everything ready. They also held the car almost 2 weeks before I could get out there to pick-it up. I would advise them for sure. Great job Rand and the entire team.

Great dealer, great people. Great price. They went out...

Great dealer, great people. Great price. They went out of their way to pick me up from the hotel and have everything ready. They also held the car almost 2 weeks before I could get out there to pick-it up. I would advise them for sure. Great job Rand and the entire team.

Dear Carl, I am writing to thank you for your...

Dear Carl,I am writing to thank you for your outstanding assistance over the past couple of weeks. You may recall meeting me when my 81 year-old mother and I paid the dealership a visit on Saturday, February 9th. From the moment you greeted us at the door until the moment we left, you were extremely helpful, knowledgeable, and kind. Despite my mothers apprehension to test drive, you kindly offered to take us for a ride. During the test drive, you offered for her to drive the vehicle around the local neighborhood streets, demonstrated all of the buttons (and ensured her you could make them as simple as shed like them to be), and eventually convinced her to drive the vehicle around the dealership lot. You ensured she heard and understood about the vehicle, including the keyless entry. Because of your patience, my mother felt comfortable enough to return to your dealership on her own on February 14th to purchase her new red ATS! However, your responsiveness did not end there. You spent a number of hours with her that day. You assisted her with obtaining her GM code, set up her new vehicle to her liking, and as nightfall approached, you personally ensured she got home safely that evening by driving her new vehicle home for her. I also appreciated you ensuring she chose a vehicle with all-wheel drive because that is what her daughter wanted! THANK YOU! She tells me that you have also offered for her to stop back this week or in the future for more lessons. Your kindness is unending. That means a lot to her, and me. In short, thank you for taking care of my mother I have purchased a number of vehicles over the years, including my current Cadillac SRX4 from another dealership, but I have been most impressed with your dedication to your Cole Valley customers comfort and satisfaction.

My experience at Cole Valley Cadillac was great. Rand...

My experience at Cole Valley Cadillac was great. Rand was very helpful but not pushy.I would definately recommend them to anyone. Can't wait to go back to buy my NEXT car there.

Thanks Chris & Cole Valley

This purchase began with emails because we found the vehicle we were looking for on line. Chris answered our questions in a timely manner. Chris set up an appointment with us to see the vehicle and he was there to meet us at the door. The vehicle was clean and ready for us to take for a test ride. Chris was very helpful, kind and courteous. Oh yeah, we bought the vehicle. It was a pleasure doing business with Chris and Cole Valley.

This purchase began with emails because we found the...

This purchase began with emails because we found the vehicle we were looking for on line. Chris answered our questions in a timely manner. Chris set up an appointment with us to see the vehicle and he was there to meet us at the door. The vehicle was clean and ready for us to take for a test ride. Chris was very helpful, kind and courteous. Oh yeah, we bought the vehicle. It was a pleasure doing business with Chris and Cole Valley.

Rand was very courtious. He did not pressure us. All...

Rand was very courtious. He did not pressure us. All employees said hello and made you feel welcome. The day we picked up our car everyone thanked us for our business.

Joe Sember gave us a very professional experience. He...

Joe Sember gave us a very professional experience. He explained all the features of the model we wanted although the color we wanted was not in inventory. Joe searched the internet and found the exact model with all the options in the color we desired within close proximity and had it delivered. We feel as if we were treated very fairly with the price of the new car and the trade in value of our car. We would certainly use both Joe Sember and Cole Valley for our next car purchase and not hesitate to recommend both.

Love my new CTS COUPE

Cole Valley Auto Group And especially Rand Chronister are great to deal with. we are repeat,very happy, customers. We have bought many cars over the years and you won't find a better salesman or service than at Cole Valley

We had such a nice experience with Rand and the lease...

We had such a nice experience with Rand and the lease program that we decided to do it again. Rand once again went over and above to get us the deal we wanted. once we took ownership of our 2013 CTS Coupe he went over the car with us and answered the many questions we had. He is a fantastic salesman and stands by his customers!

We compared the Cadillac SRX and Acura RDX. The Cadillac...

We compared the Cadillac SRX and Acura RDX. The Cadillac is by far, the nicest, most quiet vehicle I have ever owned. I've had Volvo, Honda, Acura, Toyota, Ford Explorer and Pontiac. Sean McBane took his time and was very thorough in reviewing the CUE system, as well as the other features on this vehicle. Being quite short, the variety of seat positions and pedal movement were significant for me, also the cargo racking system in the rear compartment. Thank you Cole Valley, I LOVE MY NEW CADILLAC!!!!! Lisa Miller

I have been an admirer of the CTS for quite some time....

I have been an admirer of the CTS for quite some time. Then I read about the ATS model, I was interested. During one of my visits to the Cole-Valley Cadillac lot, looking for the new model, I was approached by Rand. We exchanged many questions and answers. He told me that it would probably be late summer or fall for the ATS. Rand asked me if I had ever driven the CTS, and I said no. He offered a test drive and I gladly accepted. Rand answered all of my questions and also explained the options that were available in the different levels. I still wanted to see the ATS. Finally, when it arrived, I came back to see Rand. I have to say, he went out of his way to make sure that I drove the exact model that I was interested in. It was a beautiful car inside and out, but I was still not sold. I then read about the rebates being offered on the 2012 CTS models by Columbiana in the Vindicator. I talked to Shelly about a white-diamond luxury unit, the price was very attractive. Then I remembered the white CTS at Cole-Valley with the fog lights and dual exhaust. I called back to Rand and got intercepted by Rich. After talking to Rich, he and Rand worked together to keep me interested in the performance model. I did'nt want them to know, but after test-driving it, I was sold. These two gentlemen were courteous and professional. The two of them then worked with Tom Cole to negotiate a price that I was happy with. I have to say, it looked to me as if, Rand and Rich worked very hard to keep me from going to Columbiana. Thank you, Cole-Valley, I am looking forward to doing further business with you._______Your new customer; Carl Little

Great experience

When I walked into Cole Valley, the first thing I noticed was how clean and organized the showroom was. Everyone I talked to was very friendly and helpful. Chris Cole answered all of my questions and was very hospitable. He gave me a fair price and did what he could to make sure that i was satisfied with my purchase. The service department was also very clean and the service team was knowledgeable and accomodating. I would recommend the dealership... Ask for Chris!

Sean is great to work with. We do most of the preliminary...

Sean is great to work with. We do most of the preliminary work over the phone and thenI come in to finish the paperwork and pick up the car. Sean listens to my request for options, exterior color, interior choices then tirelessly matches the lease price to the car. Thank you Sean for making it easy to be a repeat customer:-)

All staff was friendly and willing to help my needs as I...

All staff was friendly and willing to help my needs as I was ending my current lease and looking into another lease. The salesman reviewed buttons and options on the new lease after the purchase was complete which was helpful.

When I walked into Cole Valley, the first thing I noticed...

When I walked into Cole Valley, the first thing I noticed was how clean and organized the showroom was. Everyone I talked to was very friendly and helpful. Chris Cole answered all of my questions and was very hospitable. He gave me a fair price and did what he could to make sure that i was satisfied with my purchase. The service department was also very clean and the service team was knowledgeable and accomodating. I would recommend the dealership... Ask for Chris!

Used Cadillac Purchase

Dealership was nice and the inventory was available to allow for choice. The sales staff was kind and curious. I believe I could have gotten a better price from my regular Cadillac dealer but they didn't have the used inventory Only disappointments were the car was delivered on empty, the interior was not detailed as well as I would have liked.

This is the second vehicle I have purchased from Cole...

This is the second vehicle I have purchased from Cole Valley. I bought my first vehicle from Rand Chronister and his help and consideration for my needs made me return to him for my second purchase. I would and have recommend Cole Valley and Rand Chronister to people I know in the market for a new or used car. I will return to this salesman for future purchases.

saturn vue

pleasant visit to the dealership. Chris was very nice! Everybody was very nice. prompt service. i hope to have a good experience with my saturn vue.

pleasant visit to the dealership. chris was very nice!...

pleasant visit to the dealership. chris was very nice! Bought a oldsmobile intrigue in 2002 and was very please with it. hope to have the same feeling with my 2010 Saturn vue.

Very friendly environment. Sean was professional and...

Very friendly environment. Sean was professional and handled all questions with confidence. He knows his business in selling autos and treats you like a long time customer even though this was my first visit.

I want to thank Cole Valley and it's employees for...

I want to thank Cole Valley and it's employees for bringing great vehicles and service to my area. I had a great experience with Carl Tochtenhagen from the moment I walked into the building. I never felt pressured to buy or lease a vehicle. Carl listened to what my needs were and went from there working with me to get the car I desired. He also kept in mind my budget. Carl explained to us on our first visit what all the expenses would be. He was quick to steer away from vehicles that did not interest me. I wish the staff at the GM Flexible Earning Card I had from HSBC were honest with me explaining I could not use them with my family discount. Carl let me know right from the beginning that the card I had would not be used along side with the GM family discount. I am very happy with my purchase and plan on continuing to lease my cars with Cole Valley. I have been a service customer and appreciate your wonderful service department. Kenny has always kept me informed on the needs of my vehicles. Thank you, Terry Pastovich

Cole Valley Cadillac, I've been told I'm not the...

Cole Valley Cadillac,I've been told I'm not the easiest person to deal with, however I must say Mr Tochtenagen made me feel comfortable. He assisted me in every possible way. He answered all 50 of my questions with patience, and kindness. He eased my thoughts and carried himself extremely professional. He represented Cole Valley with pride and assured me he would make my visit and sale a happy satisfied customer. He was right.It's people like him that make a sales experience pleasant.Thank you,Lisa Andrews

Everything was OK except, I have never bought a car from...

Everything was OK except, I have never bought a car from a dealer that I had to get the title work done myself. They gave me an out the door price and then mailed me an Ohio title and said I will have to get the title work done myself in PA. That is a new one on me.

This dealer was very patient and fostered a great no...

This dealer was very patient and fostered a great no pressure experience. I was treated very fairly on my trade. Sean did a great job of going over the vehicle before I left the dealership. I would certainly be a repeat customer

they did not have the car wanted in stock, so they...

they did not have the car wanted in stock, so they searched the web and found one with the color and equipment I desired and had it delivered in one day

Great Experience

Saw the Tahoe on Cars.com, called about it and was told it was sold but Jeff took my name and number and said he would call if anything happens. Well the person backed out and he called me right away to let me know. For the next day we talked on the phone several times about the price and my trade, he was very helpful and accomidating through the whole process, I drove from Cleveland the next day and took the truck for a test drive and completed the deal very quick, which was very appreciated. Dealership is top notch, and I wouldn't hesitate to buy from again in the future.

Saw the Tahoe on Cars.com, called about it and was told...

Saw the Tahoe on Cars.com, called about it and was told it was sold but Jeff took my name and number and said he would call if anything happens. Well the person backed out and he called me right away to let me know. For the next day we talked on the phone several times about the price and my trade, he was very helpful and accomidating through the whole process, I drove from Cleveland the next day and took the truck for a test drive and completed the deal very quick, which was very appreciated. Dealership is top notch, and I wouldn't hesitate to buy from again in the future.

Excellent dealership, and exceptional salesman

I have been looking for a late model SUV for the past 2-3 months. When we stopped at the Cole Valley dealership, we met Rand. He was very professional and friendly, and he helped us look at a couple of vehicles. Later, we returned to test-drive the Jeep Grand Cherokee, and Rand was extremely helpful in our vehicle consideration -- and in the pricing discussion. After we decided to purchase the Jeep, Rand followed through on a couple of details that he promised. We would not hesitate to recommend Cole Valley, and particularly Rand, to anyone who is looking for a quality experience.

I have been looking for a late model SUV for the past 2-3...

I have been looking for a late model SUV for the past 2-3 months. When we stopped at the Cole Valley dealership, we met Rand. He was very professional and friendly, and he helped us look at a couple of vehicles. Later, we returned to test-drive the Jeep Grand Cherokee, and Rand was extremely helpful in our vehicle consideration -- and in the pricing discussion. After we decided to purchase the Jeep, Rand followed through on a couple of details that he promised. We would not hesitate to recommend Cole Valley, and particularly Rand, to anyone who is looking for a quality experience.

Great Deal, fast

Jeff greeted me in a very timely manner. I was offered a test drive, since the model was new, we went together also was given a test drive on my own. The deal was done in a fast order and I picked the car up right on schedule. Could not ask for a better salesman.

Jeff greeted me in a very timely manner. I was offered a...

Jeff greeted me in a very timely manner. I was offered a test drive, since the model was new, we went together also was given a test drive on my own. The deal was done in a fast order and I picked the car up right on schedule. Could not ask for a better salesman.

Best experience I have ever had buying a vehicle. I've...

Best experience I have ever had buying a vehicle. I've owned Acura, BMW and Infiniti - and this was by far the best overall experience I've had. Joe is awesome - give that man a raise.

We were impressed with the friendliness and "no...

We were impressed with the friendliness and "no pressure" environment at Cole Valley Cadillac. We have been looking at used Cadillacs for a year now but were not in immediate need of a another vehicle. The previous dealerships we have been to tried to pressure us into buying. Since we were not made to feel comfortable and were not in need of a vehicle, we did not buy. We did not feel that pressure at Cole Valley. We made the decision to buy the car and were not pressured. We really like the car and thought it was a fair deal. Rand was such a pleasure to deal with. We cannot speak of your other sales people, but Rand is just great! We brought to his attention that the rear tires would not pass inspection in the state of Pennsylvania because the treads were too worn. Rand made sure new rear tires were put on the car. We love the car. It is just what we were looking for.

I walked in to just browse for a new car. I walked out...

I walked in to just browse for a new car. I walked out with a beautiful SRX, and Icouldn't be happier. I have had Chevrolets all my life. I do believe I will returnas a Cadillac buyer. Thank you Carl. You and the staff couldn't have been moreaccomidating.

Chris is an amazing salesman, he went above and beyond to...

Chris is an amazing salesman, he went above and beyond to find a car for me, exactly what I wanted and in my price. His customer service is outstanding, he is friendly and very accommodating. Not only WILL I recommend this dealership I am going to send all my friends to Christopher!!!

Just leased a new Cadillac SRX at Cole Valley in Warren,...

Just leased a new Cadillac SRX at Cole Valley in Warren, OH. The sales associate- Sean McBane did an excellent job in representing the Cadillac product line and was very knowledgeable about the equipment on the SRX.Sean was not only friendly, but very patient with us during the leasing decision to get us the best payment possible. He followed up with us via phone and email to provide us with the current deals. The staff provided us with extraoedinary customer service that you would expect when buying a Cadillac.The total experience was hassle free and we highly recommend Sean McBane and Cole Valley for your next purchase or lease on a Cadillac.Regards, John and Sherry

Sean McBane and Cole Valley were a pleasure to deal with....

Sean McBane and Cole Valley were a pleasure to deal with. Sean is very knowledgeable about the vehicles and our experience was pleasant. We would gladly shop there again and recommend Sean and Cole Valley

Carl was great he gave me my space and helped me with...

Carl was great he gave me my space and helped me with everything I needed. He helped me find the right car that would fit my needs. I would gladly recommend him going forward.

Very Professional and knowledgeable on the inventory. ...

Very Professional and knowledgeable on the inventory. His courtesy was superb and his follow ups are perfectly timed. I would recommend Mr. Rogner to anyone looking for a vehicle.

I have never liked dealing with salemen, but with the...

I have never liked dealing with salemen, but with the exception of Carl, he was excellant, he came off very nice, very personable. He answered all the questions that I had gone in there with and made me feel like I wasn't a pain about it. When we showed him the vehicle we were interested in, he had us take the car for a drive to see how it handled and explained all the options on the vehicle, how to use them and set them up, just full of information about the two vehicles we were looking at. Once we decided on what one we wanted, he did everything possible to get us that vehicle, they call around to see if he could get us exactly what we were looking for and just before we left the dealership they had already located it. We came back in and finished the paperwork. He was one of the most helpful salesmen I had ever had dealings with. We are very pleased with our CTS 2 door coupe and Carl. We have even recieved follow up calls on how we like our new car, which I think is great.Thanks againSincerelyMichele Koches/Joseph Soltis

Great experience with Jeffery Rogner he made the new...

Great experience with Jeffery Rogner he made the new vehicle purchase very easy and hassle free. I love my new 2013 CTS Coupe and would recommend cole valley to anyone looking for a new or used Cadillac.

This is not my first experience with Cole Valley and that...

This is not my first experience with Cole Valley and that is why I continue to buy from this dealership. This experience was buying a new Cadillac. Everyone was very friendly. Rand was very helpful in finding me the exact car that I wanted. His knowledge of my vehicle was extensive. There were a couple of paint chips that the service department fixed "like new". When I picked up my car, Rand went over all of the inside and outside features. It was very helpful. I feel that the price they gave me for my trade and the price of the new vehicle was fair. Also, Sharon, that did the paperwork was very efficient. I would definately recommend this dealership. Thank you all. Don Jarvis

I purchased my first brand new car from Joe Sember at...

I purchased my first brand new car from Joe Sember at Cole Valley Motors in 1998. Since then, I have purchased / leased 6 additional new Pontiacs and Cadillacs from this dealership. I moved to the Cleveland area in 2000 and I still come back to Cole Valley to purchase my vehicles. This dealership does not want to just sell you one car, they want to sell you your next 10+ cars. This is clearly demonstrated through Cole Valley's customer service in all departments (Sales, Parts and Service). You leave this dealership and feel that you have been taken care of. There is a personal approach to all aspects of the sales and service processes. There is very little negotiation at this dealership. All of the pricing has been very upfront and the value on all of my trades have beat the large volume dealerships. The Cole Family and Joe Sember have mastered relationship selling in the automotive dealership market. I purchase my cars from them because I know if I have a problem or need something, I will be taken care of. My last Cadillac that I purchased from Joe Sember was driven to my home in Aurora, because I couldn't get off of work to come pick it up. It is the little extras that add up. I have shared this with friends and family and they also have had the same experience with Cole Valley.

Jeffrey Rogner was extremely helpful during my search for...

Jeffrey Rogner was extremely helpful during my search for a new 2012 Chevy Silverado LS. I would highly recommend Cole Valley Cadillac! Thanks again Jeff!

Chris was Excellent. He treated my wife Linda with...

Chris was Excellent. He treated my wife Linda with RESPECT and did not pressure her into any decisions. It was a pleasure to deal with someone like Chris who is honest,fair and also was very easy to work with. Other dealerships tried to force or scare my wife into some really bad deals and they constantly called and emailed her with different tactics and pricing. Your dealership should be proud to have a person such as Chris. HE WAS EXCELLENT. THANKS !!!!!

I went to Cole Valley to buy a new Cadillac Crossover. ...

I went to Cole Valley to buy a new Cadillac Crossover. Despite the fact it was the end of the model year they had three exterior colors for me to choose from, they had the car, model and features I wanted. Rand even explained to me options that I might not want. I choose the black exterior with the black interior, a 2012 SRX. Rand and I went on a test ride plus he let me keep my old vehicle in the lot for a few days until I could pick it up. He did his best to explain the technical features of the vehicle to me but honestly some were over my head. Rand was extremely kind & professional. All in all an outstanding car buying experience. I highly recommend Rand to anyone looking to buy any of the cars at Cole Valley.

We have been customers of Joe Sember for many years, both...

We have been customers of Joe Sember for many years, both purchasing and leasing Cadillacs and Chevrolets. Joe has always exceeded our expectations....his professionalism, courtesy and integrity and attention to every detail has made all of our experiences over the top. Joe has become like family to us and we will always seek him out any time we have a need for a quality vehicle with excellent customer focus. Having conducted customer training in the past, I know what to look for....and Joe is the man!!!

My experience with Sean was great. He was honest, clear...

My experience with Sean was great. He was honest, clear with the introduction to the SRX, and followed through w/ everything he said. He made buying my new car a real treat and not a nightmere that I have had before at other dealers. I would recommend Cole Valley and Sean to anyone. Thanks for the great experience.

The easiest car purchase I have ever made. I called Chris...

The easiest car purchase I have ever made. I called Chris Cole told him what I wanted. He tracked down the car with the options I wanted and delivered it to me with the paperwork. That simple. The car was detailed and filled with gas. He gave my wife a complete review of all the options on the vehicle and left his phone number in case she had any further questions. I never even stepped into the dealership. That is what customer service is all about. I would recommend this dealership 100%

Joe is a great Salesman who helped me find a great car!...

Joe is a great Salesman who helped me find a great car! He found the car I was looking for without any hassle and a great deal. Thanks Joe!

I have delt with Cole Valley for a number of years and,...

I have delt with Cole Valley for a number of years and, as usual, Chris Cole was most helpful in arranging for my new XTS. Probably the most compelling reason I have gone to Coles for my cadillacs in recent years is the attention I get from the service department. Im an old man living alone and the service boys make life easy for me.

I was looking to buy my first car out of college when I...

I was looking to buy my first car out of college when I came to Cole Valley. Jeff Rogner did a wonderful job helping me find the perfect match and at a price I could afford. Very satisfied with my experience.

Pleasant welcome at first visit. "Great to have you...

Pleasant welcome at first visit. "Great to have you back" on second visit and the day I bought the Platinum. The ease it was to wrap up the final deal. Now you know 'why' I gave the ratings above. This is the 18th Cadillac I have purchased over the years and by far the most friendly. Thank you Tom Cole for putting together a tremendous sales group.

I would reccommend this dealership to any and everyone....

I would reccommend this dealership to any and everyone. First of all Sean McBane ( our salesman ) was excellent. He answered all of our questions about the vehicle and was very courteous. He made my wife and I feel very comfortable. He along with John Cetrone made our purchase go very smooth. They were easy to talk to. We next met Dan Chronister and he also explained the entire purchase to my wife and I. He went over all of the warranties and answered all questions regarding our recent purchase. We are very pleased with our purchase and with Cole Valley's entire staff and we reccommend this dealer highly.Sincerely,Valerie & Curt Green

Was a very pleasant experience. Dealer had plenty of...

Was a very pleasant experience. Dealer had plenty of inventory to choose from, Rand answered any and all questions we had, showed us a number of cars and once we narrowed our decision, stepped back and let us make it without any pressure. Both Cathy and I are very happy and look forward to doing business with both Rand and Cole Valley in the future. Bob LanceNewton Falls, OH 44444

I have purchased one Escalade and leased one Escalade...

I have purchased one Escalade and leased one Escalade from Jeff Rogner. He was very helpful and friendly in helping me to decide on which model to buy. When it came to price negoiations he was very professional, willing to present my offers and even helped me to identify, via the internet, similar trade in values and prices. I would recommend him to anyone.

They go out of there way to make sure you are satisfied...

They go out of there way to make sure you are satisfied with purchasing from them.Salesperson was very helpful answering all questions and explaing all options. Also the service department is open on saturdays for service.

in the begining i was'nt sure want i wanted to do.phone...

in the begining i was'nt sure want i wanted to do.phone call after phone call,visit after visit chris was always pleased to hear from me or greet me at the showroom.he not only gave me confort in my decision making,but also made it a pleasant experience. i feel as if i made a new friend, not only with chris but the entire cole family. thanks chris john milligan

THE EMPLOYEES AT THE DEALERSHIP MADE THE PROCESS OF...

THE EMPLOYEES AT THE DEALERSHIP MADE THE PROCESS OF LEASING THE VEHICLE VERY EASY AND ENJOYABLE. THEY WERE KNOWLEDGEABLE AND VERY FRIENDLY. I HAD NEVER LEASED A VEHCLE BEFORE, BUT THEY ANSWERED MY MANY QUESTIONS. THEY EXPLAINED THE MANY OPTIONS THAT I HAD, AND TOOK THE TIME TO BE SURE THAT I UNDERSTOOD THE PROCESS.

Joe Sember provided me with an overall experience that...

Joe Sember provided me with an overall experience that every customer should receive. I was not pressured to purchase or lease a vehicle I did not have interest in. I was treated with respect and he took time to understand what I needed and wanted. I would recommend Joe to anyone interested in a good car purchasing experience.

I have dealt with Joe Sember and Cole Valley Cadillac now...

I have dealt with Joe Sember and Cole Valley Cadillac now for my last 4 car purchases. Joe and everyone at that dealership makes purchasing a car not only easy and convenient but truly an enjoyable experience. Joe goes above and beyond my expectations every time I have gone to see him. There is no other salesmen I would send anyone. Not only do you get a fair deal financially but the customer service before during and after the sale are phenomenal!

fast and easy

I havent purchased a new vehicle in approximatel ten years, so I was a little apprehensive. I felt comfortable, relaxed, and not pressured at all. They made the entire process very easy. professional, courteous, and did not pressure you. I would recommend this dealer everytime.

Many years with Cole's

I bought my first car from Cole's in 1985 Caddy. Black with Stainless steel top and Red leather interior. and then I bought a Black grand Prix and then a 2004 CTS. I haven't bought a lot of cars from Cole's; but they were all so good there wasn't a need to just buy another car. I loved all of them and I am still driving 2004 it. I have recommend others that have bought cars from Cole's. Thank You Carl A. Brown

Great Service!

Such a fantastic dealership. The salesmen are wonderful and very helpful! 100% satisfied with my used car!

jeff j

great experience this was an online purchase very professional people would consider future purchases

John Cetrone

An overall great experience. They even brought the car to my house for us to see. The price was good and the trade value was fair.

service and new car buying

excellent service led to buying of new car and used vehicle. Outstanding

Excellent Customer Experience!

I was treated like a member of the family, without any pressure, and every detail of the transaction was fully explained to me. It was the best New Car buying experience I have ever had!