Cole Buick GMC Cadillac

Favorite dealership, great people

Purchased my Enclave here a couple years ago - got a great deal and they took the time to make sure I got the vehicle that matched my needs. Very patient. Whenever I go back for service I get great customer service, all my needs taken care of. I feel like a priority and that they value my time.

I love my Buick Enclave

I contacted Doug VanBruggen and asked who could help me with leasing a new vehicle. He referred me to Joe Barboline. He was great. Got me the vehicle I wanted and at a great price. He answered all my questions and treated me great. When I picked up my 2017 Buick Enclave he took the time to sit in the car with me, go through every feature and even helped me set up my OnStar and Bluetooth. If you are looking for a new vehicle, please go see Joe!!!

First time buying my own car, great experience!

After 41 years of marriage I wanted to purchase a new car without my husbands help! Neil McMahon had sold my husband a car a couple of years ago and we were very pleased with the service. Neil was great and hung in there with me as I decided to try and sell my old car rather than trade it in. I was never pressured that my old car would not sell or I needed to buy now. After 2 weeks, my old car did not sell and I called Neil to see if our original deal was still valid. Unfortunately, the car that I was interested in had been sold. After emails of what was in stock and a few phone calls I found another vehicle that I absolutely loved. When I went to pick up the car, all of the paperwork had been completed and I was ready to go. I appreciated that as I knew I would need a lengthy in-service on all of the new technology associated with the car. Neil walked me thought everything and was very good at explaining all of the features as well as making sure I understood them. He told me to not hesitate in calling him if I needed a refresher in the technology, Great salesman, great experience and a great car!

Cole buick experience

I had a very good experience. The paperwork went smoothly. I had the options all explained and they went over things again regarding the radio that I was confused about. Overall it was a pleasant experience.

Used Car Beauty

I have NEVER had an automotive experience such as what I received from Cole. They worked SO HARD to get me into a vehicle! I thought I would never see the day that I could enjoy such a beautiful vehicle...then like magic...it happened. They truly took the time and made me feel extra special. I can't thank you enough for the thoughtful work you did!

Great Dealership. Great Service

As always, the service was prompt and professional, the staff friendly and knowledgeable, and the waiting accommodations comfortable. Thanks.

Debra D

What ever you need they go the distance! They are the friendliest bunch of folks I have ever come in contact with. These people are the only ones I will buy a car from. On a scale from 1-10, they get a 15!

First new car since I was 21 yrs old and loving it

Neil was friendly, knowledgeable, and read cues from me when I received too much information . He worked very hard to find the right car for me. On the day of the sale, the entire Cole team ensured that I walked out with the best deal. I love my new 2017 Acadia!

New leased buick

Jacob helped me find the perfect lease vehicle. The process was quick and easy and I was never pressured into a vehicle. Everyone at Cole was friendly and helpful. Will be recommending them to friends and family in the future.

Happy

We just purchased a GMC Terrain from Scott. He was very helpful and went out of his way to make sure we knew how to use the features in the SUV. Very friendly atmosphere. Everything went well and we would recommend this dealership to our friends & family.

A higher standard reached by this dealership

We leased a new Sierra. This is the first time we have leased and we were very pleased with the help Jack gave us in picking out the perfect choice for us. Everyone we talked to was very helpful and did a great job of explaining everything we needed to know.

Very Impressed with This Dealership and its people

I was extremely impressed with my sales person, Neil McMahon. He was extremely informative, honest, and understood true customer service. I was equally impressed with the General Manager, Jack Fetkenhier! As a business owner myself, I would hire both of them. Please do not over look these two individuals. What a great team!!!!!!

Mrs. Lynne Kotarski

I e-mailed about my interest in a car and Scott responded promptly. He found my car, prepared it for us so that when we arrived it was clean, gassed up and ready for a test drive. He answered all of our questions. made sure that we took advantage of all deals available, and put us in the perfect car. Great experience all around!

Great Service at Cole's Buick

Fast Appointment scheduled. Efficient assessment and correction of problem.Extremely courteous service staff. ... And they washed my car!Thank you.

Car buying made easy.

I was shown what I asked for without pressure to purchase more truck than I wanted. My trade was treated with respect and I was given a fair deal within the constraints of any programs available. Good experience.

Excellent care.

It was such a pleasure working with the staff at Cole Buick. The respect shown to me was greatly appreciated. Charles Speer did such a great job showing me all the options available, and patiently answered any questions I had. Great experience.

Great service and a great price!

I only planned on getting an oil change but Dan helped me get a great price on 4 new tires and an alignment. He found a way to squeeze in the extra time for the tire service. I was very impressed with the customer service and the fair price!

Cadillac SRX Buyer

After the sale the salesman has completely ignored all my request for assistance and information about my car. Would not recommend this dealership to my friends.

I love my new SRX

My lease was nearing the end and I went to Cole Automotive seeking a replacement. Neil McMahon greeted me in the most friendly manner and began working with me to determine what would fit needs and wants. After reviewing the inventory, we found the car I was looking for and with Neil's help, the rest is history, I am very happy with my experience with Neil and the rest of the sales team at Cole Automotive..

A great place to buy a new car!

Third time buyer, great salesman and great all around experience.

Great Customer Service

Buying a new Buick from Cole was a very enjoyable experience. Bruce and Jack went above and beyond to give a great deal and a great customer service!

Repeat Customer

This is my third time buying a vehicle from Cole Buick GMC Cadillac, and I will definitely return again. I have family members and co-workers that have bought from Cole also with no problems. Being a repeat customer definitely says something about this business.

Our Trusted Family in Auto Purchasing

We purchased a new 2016 Acadia and couldn't be happier with the information provided to make a great decision on which model suited our family more. The professionalism was only outdone by their family environment we experienced from each person there. And then the follow up! Our new purchase facilitator, Ron Morton, (he was everything but your typical salesperson from the other dealerships) has had the most comforting follow up to ensure we learned what we needed to about our new purchase to make us completely satisfied! We will be a sincere advocate for Cole Buick GMC Cadillac crew with anyone we know buying a new or used vehicle in the Battle Creek and Kalamazoo areas! Thank you all again!The Damon's from Battle Creek

Great service , very nice people.

Only bad point is my steering has a slight pull to the rightat all speeds from 5 mph to 70 mph. I am planning to call for an appointment as soon as I have a few days clear with family problems. So until then, Thank You James Cline

Most knowledgeable dealership and salesman around.

Our salesman, Ron Morton, was extremely helpful. Sharing his knowledge and not steering us in any direction, just making sure we got what would serve our family best. He thought outside the box, had us try a couple of different models and got us right where we needed to be. We are very happy with our new car purchase and really appreciated the entire experience at Cole Buick GMC Cadillac in Portage. Thank you all!

great service

Nice clean dealerhip, had coffee in the morning, had a place for me to work at since I waited for my car.

New Customer

As a new customer to the Cole Maintenance Department (I'm relocating to the area from Nebraska) I found the on-line service scheduling very convenient. The staff was friendly and interested in providing service and the customer waiting areas were very comfortable.

Cole Buick Cadillac is Awesome!

I needed my regular service to my 2014 Malibu at the last moment...the scheduler was courteous and bent over backwards to fit me in. I was well received at the service department and they did an excellent job in much less time than they estimated. I would definitely recommend Cole to my family and friends. Great job!!!

Fast Friendly customer service

Neil responded very quickly and professionally. He was ready for us the moment we arrived even though he was busy with other customers. I think we were there a total of 2 to 2.5 hrs and left with a new vehicle and got a great deal on our trade in. Everyone at the dealership was friendly and helpful, we will definitely be going back to Cole Buick Gmc Cadillac for our future purchases

Great Service

Kyle was a great salesman and got me everything I was looking for in my new Terrain. He was a pleasure to work with! I even got a front license plate bracket :) (it's the small things that make us smile)

Fast delivery of new vehicle

I was acknowledged when I walked in and was helped quickly. The signing of paperwork was fast and I was out of there in the shortest period of time from any other time I have purchased a vehicle.

Buying Experience

Everything went very smoothly with my purchase. Bruce Kraker handled my buying experience with a professional & friendly atmosphere. I know I can always revisit him if I have any questions. GREAT EXPERIENCE! I LOVE my Acadia.

Repeat Customer

The staff is very friendly, The receptionist was charming. Pop Corn was yummy also. We had both vehicles in for maintenance, we had appointments that were and hr apart of each other. The folks back in the garage had us pull both in at the same time and had them done at approximately the same time also. Awesome! We had our 4 yr old grand-daughter with us and it was nice that they have a kid friendly area and T.V with cartoons to occupy her for the hr that we were there :) Thanks for the great service!

Good service

Jim is always helpful and cheerful. My Buick Enclave has been a joy to drive. No problems. Just regular oil changes and tire rotations.

Grat service and very neat and clean.

I have no complaints at all. The work was excellent and the people always do a great job. Service is excellent.

Very good service & facilities.

The service people are always friendly ,happy ,apologetic if it takes a few minutes to get the paperwork done before the service requested or needed.

Good Communication and Support

Good overall experience. Down time on the car was long - due to the holiday schedule and waiting for warranty consideration/confirmation. We supported a week with our own vehicle, Cole supported a week with a loaner. A loaner was approved through extended warranty, but for only 4 days. Cole supported the additional 3 or 4.

Excellent Customer Service!

My wife and I were looking to lease a SUV. A friend of mine recommended for us to stop in Cole Gilmore's on S. Westnedge and ask for Bruce Kraker. Ia told that Bruce has over 40 years experience, a very honest, trustworthy, and not that typical salesperson of just trying to make a sale. We were extremely happy that we went with our friends recommendation. We were not pressured, Bruce had answered all of our questions and he was extremely knowledgeable. We ended up signing for 2016 GMC Terrian, and we are very happy with the vehicle. Thanks Bruce!

Excellent service!!!

Dan, in the service department is always very efficient and professional. We feel confident with the service provided and would highly recommend them.

great service

Just purchased a 2014 Buick Lacrosse from your business. Our buying experience was enhanced by our salesman Scott Zantjer, he was very professional in explaining everything to us and walked us through the process very easy.

An easy purchasing experience

Everyone was helpful in making our trip to Cole Buick GMC Cadillac an easy purchasing experience. The additional OnStar assistance was much appreciated.

great service, made it all so easy

Just leased new vehicle. You took care of all of the items necessary when turning in old vehicle. Made it all a very simple process. thank you.

Excellent+++++

Thanks to Doug and Neil for making a long distance car buying experience painless. The honesty and attention they gave was spot on. Will not hesitate to do business with them again as even after our pre owned Benz was delivered they checked in to see that everything was satisfactory. Thumbs up to Cole.

Nice people working there. Jim always pleasant

Everything went fine. I usually stay and wait, but they guessed 2 hours. They drove me home. A half hour later you call and my car is done. No big deal, but I would have waited.

Car buying made fun

The process of purchasing a vehicle has a reputation for being a dreaded, stressful experience. That was not the case with my recent experience at Cole. From the moment I walked in the door the first time I was treated like an old friend. Ron was just great to work with! I was very specific in what I was looking for and did not make their job very easy. Ron enlisted Doug's help and they found me the most perfect vehicle! And quickly!! and they made the process fun! Even my experience with Jake from financing was painless. A really great bunch of easy going guys. I will definitely return to Cole in the future!

Great Service!

Very personal service. All staff very polite...made me feel very comfortable. Had time to visit with Neal, my salesman. He is always so very nice. I am pleased to have picked Cole Buick. I chose a winner.

Very knowledgable sales person

Charles spear is a very excellent sales person. We were impressed from the moment we walked in the Door. Very knowledgable of the vehicles and complete process. Even though we did not buy new, we are Very happy with our used truck. Will definitely come back to see Charles if we need another vehicle and Would recommend to family and friends.

Great work, friendly people.

The only reason I did not give you the highest rating, is your time frame. You do good work and staff is helpful and courteous. However, what you said took 1 hour, took 2 instead. It happens, but as I went to ask about it, my paperwork and keys were sitting on the counter ready to go, and who knows how long I had been forgotten. Only negative I have.

Great Service

Service was fantastic! I had scheduled some basic maintenance work and had new tires put on. When they found out I was waiting they expedited the work which was originally going to take 4-5 hours and had me on the road in a little over 2 hours. They saved my day!

great service, clean facility and friendly staff

I had another great visit at Cole Buick. My oil change service was fast and the people couldn't have been nicer while I waited.

General maintenance

The staff is great. Very polite and helpful. My only complaint and I don't even like to label it as a complaint is that although Brett bought the car, the car belongs to Teresa. Teresa will always be the one bringing it in for service, not Brett.

A great experience at Cole Buick, GMC, Cadillac

Not only is my experience with Cole is great; I observe friendly kindness consideration from Bob and Jim in service, to other customers in the waiting room. I love Christie's tries to see that everyone as a comfortable experience in the waiting room also.

Great service

I always have good service with Jim Marshall and his repair team. He explains everything thoroughly to my understanding and satisfaction.My car is done and ready when they say it will be done. Thank you to everyone for a good repair job.

Great service department

We had a dead battery in my Buick at the doctor's office and I called the dealership and they told me to call AAA (which I am a member of) and have them jump start the car and bring it in. We also had an appointment for oil change and tire rotation for the GMC Acadia, so they took both cars and had them fixed within 1 hour for the GMC and 2 hours for the Buick. Which we really appreciated. We were getting ready to go to FL for the winter and didn't have much time. Great service from the service department.

Great Service

Had a great experience at Cole. All of the staff were very helpful and wonderful to work with. Joe Barboline was excellent to work with and extremely helpful. He found the right vehicle for me and made sure I was comfortable with the vehicle. Joe provided great customer service and I would definitely recommend him and the dealership to others. Thank you for the great experience! I love my new car!

The coffee and service was very g00d;

the service and coffee was great. The work was performed in a timerly manner and I am satisfied with the results.

Awesome People

The Service Consultant is the best Service Consultant in the world. He is friendly, knowledgeable and puts the customer's needs first. Great Job !!

Great service!!!

They treated me with respect even understood with my breathalyzer in my truck took a couple extra minutes to make sure I could get it to reset... And not make me feel uncomfortable about it. Lady's in the waiting room were wonderful...I will be back again!! Thank you!!

Great service

I called yesterday to make an appt for an oil change. I thought I would probably have to wait a few days, which was fine. But Bob told me that had openings that day, so I was able to get it done right away. Great service!

Great service

Overall it's good. My buick regal had a lot of issues but now everything seems to be running good, the oil issue seems to be fixed and the car isn't stalling anymore.

Purchasing & Service

This is the 2nd vehicle I have purchased from Scott Zantjer. He is a pleasure to work with, trustworthy with a nice demeanor. I have also had a nice experience and excellent service from the service department.

New Car!

The process was faster than I anticipated and was overall great. The team was eagar to help and made the process easy. I drove home in a NEW car!

Terrific sales person

I have gotten excellent service for 28 years. In the purchase of my 2016 XTS, I couln't have had a better sales experience, thanks in large part to Tracy G. and both Kal and Jack.

Excellent Team Effort to meet our needs.

A nice team effort to help us get to what we needed in a car and to put together a deal which was acceptable to us. A professional and personable effort by all.

Knowledgeable, quick, friendly service

Received phone call to the effect that my 2014 Sierra may exhibit problems, especially in very cold weather, refusing to exit 4wd on command. Made the appointment by phone for a couple of days later. Went in at the appointed time, left the vehicle to run some other errands, came back, vehicle was washed and the work order indicated the necessary changes had been accomplished. Several of the service people said, "Good to see you again!" and other such expressions.

Best Customer Service

This is the best experience I have had with a dealership. I am a returning customer and the high quality service at Cole Buick GMC Cadillac is unbeatable!

Excellent UsedCar SalesRepresentation and Delivery

In the market for a nice used car, I noticed a GMC Terrain on the internet for sale by Cole. I gave the dealership a call and was connected with an outstanding sales person. Very responsive to my questions and needs throughout the purchasing process. When I picked up the car my family was so impressed with the like-mint condition of the car, we bought it immediately. We will shop again with Cole Automotive.

First class experience!

Bruce Kraker was the ideal salesman to work with. Very relaxed but still knowledgeable and efficient at keeping the process moving. The manager and support team were equally helpful. It was neat to see the new Sierra coming in to the showroom for the once over. First class from start to finish!

Great Salesman

I found Charles to be friendly, knowledgeable and very patient.He answered all my questions...some more than once...without hesitation. When and if I have a friend shopping for a GM car I would recommend that they ask for Charles personally. Yes, he made a very, very good impression as I purchased my first GM car since 1988..

Buick Encore

Scott was very helpful and pointed out the various options I had available. The sales process was smooth and I drove the car home that day. Very good service.

Great service.

It is always a pleasure, things are explained to me, I don't get "talked down to" because I am a woman. I like the popcorn!Thanks.

Great service, but was too expensive for the job

I think the charge for reading an error code is extremely high. I just had a service light on that needed to be diagnosed and while I know the equipment to purchase is expensive, $115.00 to just have a code read is quite high and was disappointing to have to pay that much to find out that the repairs were more than the car was worth. I have spent alot of money in the service department (over $5,000 this year alone), and really like it there, but was shocked at having to pay that much for a error code reading.

Very friendly, helpful and excellent coffee.

The salesman, Joe, was so very helpful in teaching me all about my new car. The whole computer system can be very confusing but he made it all seem easy. Can't thank him enough.

Great Sales and Service Staff

Doug, Joe, Charles and a young lady (Sales) and the receptionist were all very friendly and helpful. Jim Marshall has always been a top notch customer service representative. Joe Barboline-Sales Rep explain in great detail the Cadillac Cue system and how it works. Doug -Sales -made the deal that worked for me.Thank you for all of your assistance in my purchase of my third Cadillac that I have purchase off the show room floor.Sincerely, Christine Price

Love our Avalanche!!!

We were very impressed with the dealership as a whole and with our salesman, Neil. Our salesman helped to make our experience go smoothly and was not your typical pushy salesman! We could not be happier with our purchase and the experience!

Replace part

I came in and had a part to be replaced. It was squeezed into the schedule and all went well.

Smooth sailing

Jake was informative and professional. He listened to my needs and followed through with a beautiful 2015 Buick Premium 1. I had a lot of fun, and Joe explained the cars features. Great experience, and I love the car. It'a like driving on a cloud!

Cole Buick GMC Cadillac Service

Service was done on schedule in a timely manner. Staff very friendly and accomodating. Pleasant customer waiting area with barista is very nice.

Awesome Service!

First time I've had a service/recall done by a dealership and I was nervous. Especially since I was going to be taken to work and picked back up, but everything was great!! I was very impressed by everyone there and they all made it very easy for me. Thank you! (I put excellent on buying process because when I did purchase the vehicle in January 2015 it was perfect.)

Recall repair

When car was dropped off for recall repairs the oil was at 25%. Since we are to have the oil changed at 20% why would the dealership not recommend changing the oil at that time and thus eliminate the need to return at a later (albeit, not TOO much later) date. It would have been much more convenient for me as well and the dealership.

great service and very clean..

hi i am totally happy and our salesman BRUCE was outstanding.!! and made buying my new SIERRA SLE a great experience..thanks dave

Good service

Overall it's good, even though I've had a lot of issues (mainly the oil issue) with this 2011 buick regal. I probably won't buy a buick again, just being truthfull. But service is good

Recall Campain Completion

The service advisors greeted me promptly and I was treated with professionalism. My only issue was that the recall campaign took longer than expected since only an inspection was done. No repairs were required.

I love my new Canyon

We have been Cole customers for several years. I have been very impressed with their Service Department. Recently, I started to investigate the replacement of my older Canyon. I talked to Scott at Cole and he worked very hard to find a vehicle that met my exact requirements. He found it at a dealership on the other side of the state but arranged for the vehicle to be in Kalamazoo the next day. The buying process went very smoothly. Scott and Jake were efficient in getting all of the paperwork in place so that we could take our new truck home that day. The new vehicle has a number of new and potentially complicated features but Scott did a great job of explaining how things worked plus he has called to offer any help that I need in case I have some questions about the new truck. On top of all of the good service, the vehicle is beautiful, quiet and smooth. A great product.

Service survey

Cole Buick GMC Cadillac needs to contine the offer of anytime car wash to new vehicle purchasers.This was a disappointment when discontinued.

Greg Eagleton, General Manager Costco Mishawaka

I dealt with Neil McMahon in the purchase of my vehicle, I found Neil to be professional, accommodating, very informative and legitimately concerned with my satisfaction. I drove 1 1/2 hrs. to this location and was treated exceptionally I am very impressed and very happy!

Great service, VERY clean

We had a problem with service lights coming on when we just serviced Monday, Sept. 5th. Even though very busy Dan Brown fit us in. when had to keep car put us in a rental for 3 days to fix our car before we left to go back to Florida.Wish our dealers down in Fort Myers where as accommodating & helpful as Cole's is.

Great service organization

WMU College of Business should use the Cole Dealership as the perfect business model for their students to study and learn. Maybe the instructors could learn a thing or two.

Great Service

Great experience, the staff was helpful and friendly. It's a huge purchase and everyone made the process easy and stress free. Kyle sold the car with his Cadillac knowledge and kindness! I'm loving my new SRX and look forward to driving it for a long time!!

Great Service Department

Dan in Service was really helpful and fit me in at the last minute for an unplanned issue. This great service allowed my family to leave for our trip on time. Thanks!

Prompt service

I'm a new customer of Cole's and new at being an owner of a Buick. My issue was resolved promptly and you can't ask for more than that.

Customer Service Cadillac SRX Exceptional Service

I was scheduled for a routine oil change on my 2012 SRX and when my service rep Al asked me if there was anything else he could do for me I casually asked for advice on how to remove an ink stain on my driver's seat. That set the wheels in motion for the most incredible customer service I have experienced in quite some time. I was provided with a comparable loaner car while Al and his team quickly set about getting the best professional help to remove the stain. Their were " under the gun" to complete the service as I was scheduled for a 2 week vacation in a few days time. They not only removed the stain but there was no charge and completed the job in 24 hours! The entire staff from -Al to the check out counter were courteous and professional. To say that I am satisfied just doesn't seem enough, but I will say that my husband and I are planning our next purchase at Cole Century! Thanks to the entire team for a terrific experience!

Cole is the play to go!

These folks are on it! They helped me get over some hurdles while putting me in a brand new truck that I wanted! This facility is top notch! My salesman Bruce Kraker is the best salesman I have encounter ever in my history of buying vehicles. He is very honest and up front from the beginning. I definitely will be using Bruce and Cole on my next purchases. I hope I get the same experience in their Service Dept. here in the near future. The Cole Buick GMC Cadillac facility and staff is a true five star dealer!

Service

Very clean dealership. Pretty slow at check in process. Will try again to see if next time is a little more timely.

Cole Century is the place!

I was more than happy with everyone at this facility. I cannot remember everyone's names that I encountered, but everyone was top notch!!!! My salesman, Bruce Kraker was the absolute best salesman I have ever had in my life time. His honesty and just being upfront with me on my situation. I cannot thank Bruce or the rest of the Cole Century team. We will definitely be returning in the near future for any automobile purchases. We also will recommend these folks to friends and family! Thank you Bruce and Century Cole!

Good service, facilities & also the coffee's good

Everyone was polite. Jim Marshall is certainly a cut above the rest & this time there was no one coming over to me and telling me of all the things that should be done, it was done so nicely on the billing I received & I truly appreciated this as it didn't look like someone trying to degrade me if I refused to have some of the suggested work done at that time. Very nicely done Cole folks.

BUYING A CAR WAS EASY

The process for buying my car was fast, efficient, they had everything ready and even trained me on how to use all the items on the dash and hook up my iphone!

Greeted right away

I was greeted as soon as I got out of my car and helped even though my "usual person" had already left for the day.

Regularly Scheduled Maintenance

An hour for an oil change and tire rotation with an appointment seemed a little excessive. Maybe it was just timing since this is my first time having this done here.

Oil change, tire check, wash, and routine check.

Was immediately received and welcomed to the garage. waiting room was clean , coffee was delicious, and wait time was as prescribed. I was very satisfied with your service.

Maintenance Check Up

The service is good. however the bumper to bumper package that I purchased isn't quite what I expected . I don't mind the deductable, but what I don't like is more often than not the things that I take my car in to be checked for are not covered on the warranty. It would seem that for what a person has to pay, all things (or at least most) things should be covered.

Excellent service

I didn't have an appointment, but was concerned about a strange noise and dropped my car off before work. Not only were they accommodating, my car was done before I finished work!

Great service!

I needed to have some repairs done to my vehicle and was given a complimentary rental car for the day. The work was also done in a very timely manner! It was as painless an experience as it could be. Thank you Cole Century!

Fabulous customer service

Al was a very courteous and gracious representative of your serice department. He answered all of my questions, and after hearing about my pending surgery even noted it on his calendar and said he would be thinking about me and send healing thoughts! Definitely above and beyond usual expectations for a service rep!

Great Service, clean Facilities, quality program

Service Department was excellent, made me feel like they wanted my business and would take care of me and my suv. Sales department, not so much. While Scott (my salesmen) seemed like he was doing his best to get me into a vehicle, the trade value was just too low for a hard to find vehicle in excellent condition. I decided to buy a ford explorer instead.

Great Service & Facilities

I am very pleased with the service I receive at Cole. The personnel are all very friendly and professional. I Will purchase again and continue to have my vehicles serviced at Cole.

Professional Service

Everyone I have had contact with has been courteous and considerate. I am confident they will do their best to be considerate of my situation and do their best to resolve problems.

immediate attention upon driving into the car bay

I am always greeted quickly when I drive in. Usually attended to by Jim right away with no waiting. When I go to the waiting room I'm greeted by the young lady that asks if she can get us a drink or anything else. Shortly after someone asks if we need a shuttle. When I check out I'm given a folder with the work order in it and my signature on it. The only thing that I am unhappy about is when I had some scratches buffed out the polishing compound got on the top of my truck bed and the wheel well and has now turned white and I can't get it off. It makes the truck look terrible. I am very unhappy about that.

Great sales personnel!

Bruce Kraker has been an excellent car salesman for us. He has helped us with buying multiple cars. He zeroes right in on what we need and want, yet always lays out all the options. I appreciate how accessible he makes himself to his customers. I feel like he watches out for us.Other personnel at the dealership were also most helpful and professional when Bruce was at a training. I appreciate that everyone at the dealership works together.

service department

Jim Marshall is one of the best ServiceMrg Ive done business with . Very knowledgeable and courteous. Give him a raise.

Great service all around.

Great service. Jim Marshall is a pro. I was truly satisfied with the work that was done on my Terrain.

Tremendous in every aspect!!!

I was very pleased with my sales person Joe B. He was very patient and answered all of my questions and took a tremendous amount of time with me. I will definitely do business with him again.

Wonderful friendly service, clean showroom!!

I walked in and was remembered from 2 years ago...I will continue to be a repeat customer here if this kind of service withstands!

Great service

Scott did an excellent job. He spent a great deal of time with us helping us choose the car that was best for us. We certainly would recommend his services to our friends. Thank you!

Great dealership!

I came in just thinking about a new truck... drove out with a new truck!Scott Z. did a great job not overselling and really letting me decide what I wanted while clarifying the options and benefits of each vehicle.Great job!

Top-notch service

I was taken on the same day as my service request. Service is always complete, wait time is minimal, waiting area is pleasant.

Love Cole Century

Staff is always helpful. My salesman, Bruce Kraaker continues to go out of his way to make my experience at Cole Buick exceptional!

Excellent sales people

Everyone we dealt with was pleasant and courteous, trying to find us the best deal for what we wanted. The salesman, Neil, went out of his way to help.

Great service, friendly people clean place .

The service was excellent and the people are always very willing to be of help to you. Thanks for letting me be a customer.

Great no pressure buying experience

I submitted an online inquiry for a new or used car. I really did not know exactly what vehicle I wanted upon arrival. My salesman was knowledgeable and patient with my many questions. He did not push while I was working to process my options, only provided more information when I needed it. Thank you!

Attension to Customer Experience

My recent sales experience from Cole Buick GMC Cadillac was excellent in every way. They really focused on making my custom experience enjoyable, perfessional, and most of all personal. This stands to reason as I've been equally impressed with their service department as well for over the last three years.

Neil McMahon, great sales rep

Your sales rep. Neil McMahon is the finest person to do business with, it's is such a pleasure to know someone like him.

CTSV Service

The service team was great, though the repairs took a little long. I did very much appreciate the offer of the loaner car, which helped that situation out considerably. The main problem with the service is that in the week following return, I did not drive the car as I was out of town, and when I returned and began to drive the car again, there is considerable rattle seeming to come from the front end. I am not sure what this is, but it was not there prior to service. I plan to make another appointment to have the car serviced, which you should see later today (Monday, July 13, 2015).

New car purchase

Everyone who helped us with our purchase of our new Acadia was fabulous! When we first walked into the sales area the receptionist greeted us and immediately introduced us to Scott, our salesman. Scott showed us the Acadias that fit our requirements. He explained in detail the benefits of each of the vehicles. He did also give us comparisons of the other SUVs that Cole Gilmore had on their lot. He wanted us to have all the information we needed to make our decision. After we decided, Scott introduced us to the service staff. During this whole process, the manager came by to introduce himself and made sure our decision process was going smoothly. This is our second car we have purchased from Cole Gilmore. Our Envoy was purchased in 2007. We will definitely recommend Cole Gilmore to all of our friends and family!

great service

dan the service rep.and bruce the tech. did a outstanding job for me. they showed me the bad parts and explained the problem in detail. I would rate them them the top service team. they made me feel that the job was done correctly. thanks again.

Purchase of new Cadillac

John May did an excellent job in finding the car that I wanted and showed excellent follow up. He also did an excellent jobin showing me the technology of my new car.Well done, John.

Transmission repairs

Service personnel were friendly and efficient. Very pleasant experience. My family is always treated with respect. That's important when the family vehicles need service or repair.

Car purchase

Bruce Krake as always took excellent care of me. He sold me a great car and at a fair price. I thank you for all your help.

Great personnel but ongoing unrsolved problem

Bob in service is always helpful. However, I continue to have a problem with my front left door slamming back on me when I open it. He filled out a report, but that doesn't fix the car. I am really upset about this and going to therapy for my shoulder because of the strain of constantly catching the door when it slams back on me. What can be done about this?

Buying process

The whole process was very easy, after test driving a number of cars settled on a used Toyota Highlander. The whole process went very smoothly, didn't take much time and I was able to drive away with the SUV I wanted.

Great Service

Our experience more than met our needs. EVERYONE was very helpful and ready to assist us with all our questions and wants.

Outstanding service and service provided by Bob

Bob is great. Made a friend and have complete trust in his knowledge and ethics. Will only do business with Bob

High quality dealer ship . Very Friendly .

Friendly,great quality work,fare prices, with a comfortable waiting area! Up to date tech. I can't say enough about this place and people.

Best buying experience ever!

This was by far the easiest no pressure vehicle experience we have ever had! We originally stopped at the dealership to look at used trucks. We never thought we could afford to drive away in a 2015 GMC Sierra 4x4 double cab, but that's what happened. We were never pressured to look at a certain model, color, package ect. We found a vehicle we liked and agreed on terms and that was that. Financing was smooth and we even received Starbucks like coffees while we waited. They detailed our truck, filled it with gas and we were on our way. It's the first time in my car buying life that I felt valued as a customer. Scott Made our truck purchase smooth and stress free.

First time customer

Your sales person, Neal McMahon did an excellent job of representing Cole. Followed up for several weeks until we were ready to purchase. One visit was all it took to close a deal. The Cole team was spot on during this process. We look forward to dealing with Neal and the Cole organization as we go forward.

GM Recall Service Review

I had my car in to complete 2 recall notices. I had the first appointment in the morning and it took 3 hours to complete the repairs. I thought this was a little excessive since the recalls seemed minor.

Review of Sales Dept.

We really appreciate Scott Zantjer giving us information about the Buick Enclave and no pressure sales. Also appreciate working with a Military Veteran. Scott spent a lot of time with us even when we showed much interest in another vehicle. Still no pressure. We really liked working with him. Jack & Carol Collins.

Good services and clean location

OI like the waiting area, wifi and being able to be productive in an office. The car was taken care of very quickly. A little slow on the check in process.

Great customer service, quality repair

Jim (James) Marshall always goes above and beyond for us. He always explains everything to us in detail and will get us in even when it's a full schedule. Even when the repair is costly (like the new engine and trans. last year) he makes us feel confident about the outcome. THANK YOU Jim!!!

Great Service

Jim was great, kept me informed every step of the way. My only concern was I was quoted 118.00 for the diagnosis, but was charged 204.00 (or a little more). That is a considerable difference. In your defense, I did not challenge this, I really did not have the time to.

Excellent Experience

I own a delivery service and when I'm looking to purchase a vehicle, especially a van I contact Ron Morton, who I have worked with for years. I told him I'd like to get another Savanna work van as they have been reliable and my older van now has over 250K miles. It's still a work horse with very little money invested other than normal wear and tear. Ron found me a used one with low mileage and a great price. Who needs to pay new pricing when there are vans like these out there. As I had no office coverage, Ron delivered the van to my work place. Easy and quick and just great service. As always, Ron makes my purchasing experience a wonderful thing.

GMC Terrain

Scott was extremely knowledgeable about all details and systems of the cars he showed us and made us comfortable with our car when we left Coles. Looking forward to my next association with your dealership when the time comes.

A great place to by a new auto!

Bruce was fun to work with. He answered every question I had. The dealership had a large selection to choose from. The show room was clean and inviting. Everyone treated me with respect without any high pressure selling. I will return when we need another new car.

HAPPY CUSTOMER!

We are so happy with our new Acadia, Cole is an exceptional dealership in the Kalamazoo and Portage area. Our salesperson, Joe, exceeded our expectations at all levels, and continued to help us even after the sale. This is our first purchase from Cole, and I can assure you that we will be back again. If you are looking for a quality new or used vehicle, Cole is the place, they only sell quality vehicles - after all they are a high end GM dealer so they hold up to their high expectations. I would definitely recommend Cole to anybody looking for a new vehicle. When you go in, make sure to ask for Joe, he will take care of you.

Beyond awesome !

This dealership is awesome ! Joe went above and begins to get me into what I wanted!

cole/Jeremy

very professional and curtious, I'll go back there again

Great Job!

Customer service was great. Everyone was very helpful. Charles did a great job showing me everything about my new car!

Great Service

I APPRECIATED THE VERY PROMPT SERVICE. THEY TOOK THE TIME TO ANSWER ANY QUESTIONS

Great people to buy a new car from

I really appreciated the amount of time it took to negotiate the final cost of our new car, my time is valuable it only took minutes to make the purchase. We enjoyed the courtesy Neil showed to me and my wife throughout the car buying process. Both my wife and I agree we will only purchase future vehicles from Cole Buick GMC Cadillac. Thanks so much

2015 GMC Acadia

Extremely positive. Best car buying experience I have ever had.

Perfect Experience!

My experience was great! Fair and honest folks to deal with. Bruce is great; very knowledgable and helpful.

In and Out Service

While looking to purchase our vehicle, we had excellent customer service from Kayla. She was on point getting back to us and answering any questions that we had without delay. The salesperson was a bit aggressive in his approach and when showing my husband the vehicle; he took up occupancy in the driver's seat not allowing my husband to assess it for himself. The buying process was quick and easy, in and out of there in just over an hour (in recent past I had spent over 4 hours "stuck" at a dealership trying to accomplish a similar purchase). Overall it was a good experience and a great purchase so far!

Great response and service

My wife and I came a little late in the day and team Cole stayed around past their time to leave until we were done with the process of buying our new vehicle and trading our Traverse.

Classy dealership with great staff and service!

Found a car on internet and met with Neil. Wonderful experience!

Car Purchase

My overall experience at Coles was excellent. After shopping at many dealerships in the Lansing area with no deals, I walked into this dealership and left in under an hour with a new car! Wow!

they got me exactly what i wanted

Sales Rep Neil was great. He ordered me the exact car I wanted. and beat my local dealer with 0 down and a lower payment

Great experience!

We love our new Denali! Scott is a great salesman who truly cares about the people he is working with. Gave us a great price on our new car and old car. Best dealership I have ever been to! Look forward to doing business in the future.

Wonderful service, clean facilities, fast service

We loved Cole Buick gmc Cadillac, they were so friendly and helpful. They really wanted to help us an anyway they could so we could buy the vehicle we wanted, they gave us a good price on our vehicle and they worked really hard to set up a payment that was in our budget we could afford without going over, they even gave us a great price for our trade in and we got exactly what we wanted for our old car. This was the best car shopping experience we've ever had! Thank you:)

Tried to buy online

I tried to negotiate a deal online, but was disappointed with the lack of enthusiastic cooperation.

Jake is great!

Jake is very friendly and customer/consumer oriented. I look forward to future interactions with Jake. I walked back to the service area to see if there were any products I might wish for the new ATS but area not as nice as your Nissan outlet on Stadium. There were no products on display other than types of oil and GMC mud flaps. Add on sales potential is seriously lacking. Ordered what I wanted from Amazon.

Nice clean dealership

There was a problem with water coming into the driver compartment floor mat. They serviced my car but I don't think they are 100% sure they fixed the problem. However I asked if I could bring the car back in 30-days to have it checked again.

Best service in town.

I feel like I am part of the Cole family. They know my name and make me feel at home.

Nice facilities, good people, parts issues at time

This is my second time in for repair and both times the promised out date was missed due to not having all of the parts. As a former GMSPO employee, I find it discouraging that the parts issued weren't discovered prior to you order cutoff time.

Great service!

Ed Born treated us excellently. Our truck was done sooner than promised. All work was done as we requested. The truck was returned to us clean and tidey. We will definitely return in the future. Thank you!

Going the Extra Mile

My experience was great. I was just in having work done on my car the previous week for the engine light. I had been experiencing engine trouble frequently for the past two years and this time was no different. The dealership contacted GM to pay for the issue and they did and therefore saving me great expense. They could have simply charged me because it was no longer under warranty.

Good service, competitive repair costs

I scheduled an appointment for this service. The vehicle was written up quickly. Customer waiting area was clean and comfortable. Everyone was friendly and polite. The wait time was reasonable. Repair prices were on par with Crossroads Auto and Ryder's. both in Portage.

Outstanding service

Service airbag light came on while driving on Thursday morning. Since I was near the dealership I stopped in to see about an appointment. They offered to fix immediately for me stating my airbags would not function while light was on. Great service!

GOOD PLACE FOR SERVICE, I THINK

GENERAL MOTORS COMPUTER WAS DOWN SO THEY COULD NOT PRINT OUT INSPECTION REPORT. WASHED TRUCK FOR ME BUT CAME OUT WITH DIRT STILL PRESENT. NOT SURE ANYONE LOOKED AT IT ONCE IT CAME THROUGH WASH.

Fantastically professional and friendly staff

we could never expect to receive better treatment when purchasing a car than the great service we received from Cole Buick GMC Cadillac last week. We purchased a 2013 Cadillac SRX. It is beautiful and drives beautifully. Our sales people were so friendly and Joe Barboline went above and beyond in doing everything he could to answer our questions in a very friendly and courteous manner. we were totally satisfied. Tim Cole was the greatest help in making the deal a win win for everyone. He is a true professional with very standards. Thank you all for selling us a terrific car. Barbara Dunn

Great service

As always, Jim Marshall provides excellent service. The reason we continue to purchase GM cars from your company and have them serviced at your location.

oil leaks

I gave them all day to do my work because I am an employee, so being I can't really comment on the experience. My work was also done under warranty.

Good service, clean

I am annoyed because as soon as I checked in I was introduced to someone who checked my windshield for damage, she found 3 "chip's" and recommended they be repaired. I had them repaired. Than I was told a air filter was dirty and needed to be replaced, it could affect "air quality in the vehicle ". It cost about $70.00. I asked for the filter because I wanted to see it. The filter is about 6inches X 9 inches, and probably could have been cleaned out.I felt like I was at one of those "10 minute" oil change places that try to up sell you a bunch of unnecessary stuff.

Better service from my service person

The most recent visit was much better than the last visit w/Dan. I never have an issue with the cashiers, the receptionist and my salesman Bruce.

Great service and clean facilities

I am always able to get a convenient appointment and a loaner car. The customer service agents are always friendly and courteous and it always clean.

Great Service

Tod Burke worked my vehicle in even though he was busy. Thank you Tod. You are so considerate, and you are a GREAT service technician.

Great camaraderie, super service, cheerful deliver

I felt like Pat (my wife) and I were on the same page with the staff from the beginning - - well, same paragraph to start, but soon got to the same page. All that I expected was presented without my having to ask. We left completely satisfied!

great service

I thought my car had a fuel leak,it didn't, but Iwas able to have an apt the same day I called. Jim Marshall thoroughly explained the reason for the moisture I saw on my driveway. A loaner was provided and I had my car back the next day sparkling after the courtesy wash. Great experience. Thanks Dick Lamb

Cole treats the customer right!

With help from the Cole staff, especially Bruce Kracker and the General Manager Jack, we moved from a expiring lease on a 2011 Regal and a 2003 Silverado in terrible shape to a beautiful red Verano and a spacious new Sierra. We love our new vehicles! The Cole staff are welcoming and comfortable. They listened to our needs and wishes, and they did everything to make the leases possible. We really appreciate the care they took to handle every detail.

Very clean, coffee service was excellent!

I had a lot of maintenance work done, and I would have liked some feedback (particularly on the tune up). I was charged a hundred dollars more than I anticipated because I have a V-8 (your records know that, and it should have been in the original estimate). There was a lot of overlap on all the maintenance that I had done, which should have made the cost less, but you charge full fare for each job.

The cashiers and the receptionist were great

My service advisor is NOT friendly. My husband pays too much money for your car for me to receive this kind of treatment. The last 2 times I have brought my car in for service, he was non responsive. Not sure what happened. We are also returning customers. This is our 3rd car from you Cole. Maybe we should drive up to Grand Rapids to purchase our next care???

customer for service

Everyone was polite and helpful. The coffee was excellent and the waiting room is pleasant and clean. I was wondering why it takes 1 hour and 15 min. to change oil and rotate tires when I am the first in line and on time for my appointment.

What a Wonderful Experience!!!

I'm always very pleased with my dealings with Cole Century. My husband and I are especially fond of Bruce Kraker, who is primarily responsible for our return to this dealership. He surely knows how to make every customer feel that they are important. We've purchased several vehicles, over the past years, through him. Also, Peter Dobson played a big part in finding just what I wanted in a timely manner. Thanks, Guys!! Thomas & R.Diane Jones

Service Department

The service department was very friendly and scheduled us for an appointment when we wanted it! They said they would be done in an hour and they were. Great department!

Fast, Friendly Service

I was very pleased with the service. They fit me in the same day I called. They kept me informed of progress along the way. Service was reasonably priced.

Great service

Came in without an appointment for a tire repair. Wonderful service and could use points to settle for the repair!

2014 GMC Terrain