Coggin Honda of Orlando

4.2
Overall Rating

Customer Service: 4.2 Buying Process: 4.1 Quality Of Repair: 4.4 Overall Facilities: 4.5 Quality Of Work: 4.4 Friendliness: 4.4 Pricing: 4.2 Overall Experience: 4.2


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Excellent seller, the best !!!

5
natkiril on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I met Marcial Mercado 45 days ago when a couple of friends were buying a CR-V. I told him I'd be back. When it was yesterday, I decided to go to Coggin to buy my new car. I was very doubtful about which car I would choose, and Marcial helped me a lot in that decision. I decided on a Honda Accord Hybrid, with the patient and super-attentive help from Martial. Thank you Marcial and from now on I will always look for you and indicate my friends to buy with you.


Outstanding service!

5
Msherrod9 on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you Nelson for making this so easy and affordable! You always go above and beyond for your customers. Nelson knows exactly what I need even before I do!


Great service department

5
Cecille on 11/03/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I were pleased with the ease of scheduling a service for our Honda. The check-in was quick, with a personal conversation wuth our representative, Patrick. The service was clearly explained to us and we were able to make choices of what we wanted done.The service was done when expected. We're always pleased with this service department.


Nice people

3.3
Jason Spiro on 10/24/2016

Customer Service: 3.0 Buying Process: 3.0 Overall Facilities: 4.0

Very nice people and they always called back and followed up. Made the process as easy as possible and I thoroughly enjoyed my interaction with everyone that I dealt with during my car buying process


Rob esco

3.5
Robert Escovar on 10/16/2016

Customer Service: 5.0 Buying Process: 1.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

Great service on my repair, the rep made it easy with follow up hone call.Thanks for the great service


great Service...

5
Jhonny Tobon on 10/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great Service... Bruce was a very nice guy, I will come back definitely.


Quick and simple

5
brittany on 10/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I worked with Terry, he got my vehicle in service very quickly and was extremely knowledgeable. I never felt that he was trying to sell me anything other than what my vehicle needed.


Outstanding customer service

5
Detrina D Woods on 10/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I tried for months to do this review, but my computer was acting up, but I was determined to get this review done, so I borrowed another computer.I took my car in for my second oil change and tire rotation & Dave was my advisor, he provided awesome customer service. My car was done in a very timely manner while I waited inside. Keep up the great work!!!!


Bad Service

1.8
ceglia22 on 09/20/2016

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

on sept 3 i visit the service dept fpr a oil change, i was told tmy car has a recall and wold be 2.5 hour wait. i told the service advisor no problem . I waited over 4 hours, i bought my car at coggin honda on 2015 and was offer free wiper blades for life,,on sept 3 i requested for it and (JIM) service manager told me simple NOT can do, he said that promotion is no longer in place,,, i have no business on it, but i feel if i have the offer for life i should get them.. i call service director(Jeff) and email him also...i also call mr jerry lovins and left him a voice mail...NO ONE CARES, NO ONE CALL ME BACK.....worst customer service and worst service manager ( JIM }


Most uncomfortable experience

0
Jj on 09/04/2016

Wasn't a very enjoyable experience. I came with several cars in mind. I had to ask to look at the cars. I had to ask the salesman to go over the features of car. Even then it was very as I was asking something. Not very much of people person or true salesmen either. Do you realize how many Honda dealers there are with deals for Labor weekend? Norbio clearly didn't want to be bothered with my business.


Buying an Odessey

5
Linda/Rod on 09/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A good experience from start of transaction until the end of it. Attention to our questions and needs without pressure. Very efficient as we were short of time.


The Best Experience

5
Dale Roland on 08/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone there was delightful, helpful and did a great job. Philip was our salesperson and was excellent.


Widow

3
Zaida Zinner on 08/13/2016

Customer Service: 5.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 5.0

Steve velez was great I was up set cause I was not able to get a car due to my credit I was very devastated still am I wanted. A car so bad I just finished paying my car off I'm good with getting my bills paid on time the bankTold them no cause I cosign for my son and he is paying his car over a year now so they won't do it for me your all very excellent company God bless


Excellent Customer Service

5
Sunshine on 07/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Marcel Mecardo is my sales rep and has always done his very best to help me choose the vehicle I like and will enjoy. Marcel has excellent customer service. Victor M. Pizzaro in Finance Dept. made paperwork signing a pleasure. I would definitely recommend Coggin Honda Orlando to my family and friends. Thank you.


Very professional

5
Randy on 07/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My time was well spent. I really appreciate the detail and incredibly hard work ethic that sales advisor Sofiane Hamissa displayed. He had a great knowledge of our new 2016 Honda Odyssey, and went to great lengths getting exactly what we desired,some two hours plus drive. I highly recommend Sofiane Hamissa for anyone looking for new Honda vehicles.He is extremely passionate, and really cares about excellent customer service. He is the reason for my 5 star rating! Not sure what he makes,but he's deserving of that and way more!


Terrible Service

1
Fiordaliza feliz on 07/16/2016

Overall Experience: 1.0

It is the worst customer service ever. Don't ever go there unless you want to wait at least 2.0-3.0 hours just for something as simple as oil change, even with scheduled appointment.They wouldn't even wash it (it's included) and if you ask for it they'll tell you would take another hour. The manager was useless, so don't bother or don't expect to help you. This wasn't my first bad experience with this dealer, initially thought was due to not pr- scheduling appointment but was wrong. I hope it was my last. Go to a different dealership if you want better and faster service.


Awful finance department

1.8
scrfoto on 06/15/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 5.0 Pricing: 1.0 Overall Experience: 1.0

Where do I begin. From the day that I leased two cars this finance department messed up my paperwork. They made a mistake and asked me to resign a contract without notifying me of the changes made to the contract until my husband caught it. Then when I finally sold my leased cars off, I requested reimbursement for the service contracts I foolishly purchased from them. No one from finance ever picks up the phone or respond to messages. I finally had to take a day off from Tampa and drive in. I had a nice fella work with me and took my paperwork. He also kindly invited me to call him again anytime I was in town and gave me his personal contact information. I was asked to wait at least 6- 8 weeks for my check. It's now been over 8 weeks and back to no one answering the phone. Finally I pleaded my case to the operator who had the sense to put me directly through to accounting. Finally someone on the phone! After explaining my case, accounting looked for my name and as it turns out no paperwork had been submitted at all. So tonight I write this review and resubmit all the paperwork again. Ugh!


Dishonest people; bait and switch, terrible service

1
notwithcoggin on 06/15/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Found 2013 2WD LX Pilot w/ 46k miles online through USAA at $20,991 (mid-range price according to KBB). We liked the Pilot but I wanted a full utility vehicle to drive off the lot with (towing capable and roof rails). I called and put down a deposit to save the car till my wife and I could go see it - talked with Antonio Natera, an then emailed latter saying I really wanted this car tow ready with rails and didn't want to haggle the price so I would take it at listed price. Over the phone Antonio stated "yeah we can do that" to installing a transmission cooler (search estore honda and the Trailer Hitch ATF Cooler Kit [2WD Trim Only] and it's clearly matched with the model and trim of this car) and tow harness, but just give me the Tow hitch kit and rails as parts since the labor fees would make this unreasonable. I asked for these parts only after researching prices on the Honda estore website where these totaled $900. Antonio looked up the prices (parts & labor) through his book and we worked out a solution where some parts would be installed others just provided as parts. Antonio then called later saying "we don't have any of the tow parts in stock, but we can work out a price reduction to make it work - we want your business and will do whatever to make it work." I was agreeable and drove to the dealership with my wife (4 hours). Upon arriving at the dealership we met Antonio and his manager, Arthur Glass. We test drove and enjoyed the car. We came pre-approved by USAA and were ready to buy at listed price with the tow package and rails (again, Honda site listed $900 value). Arthur proceeded to state that Antonio did not have the authority to make that deal and would not offer that as the car was "priced to sell, etc..." We went back and forth for hours on what Antonio agreed to and what I was expecting to drive off the lot with, and how they would only offer $300 off the price without anything else included. Arthur then took the car to the Service Center where he states they read the VIN and stated that this car cannot be installed with a transmission cooler (see link above as Honda site clearly lists this part for the vehicle I am trying to buy). They couldn't provide an explanation in how it can't be installed, and they didn't even know the Pilot came standard with a hitch receiver under the back bumper - they were shown that it already had one. Combining the fact they only offered $250 for my trade-in and would not budge on their offer, we balked and decided to leave to test drive another car. After asking for my deposit back, they stalled and then came back with another offer - they found out this car can be fitted with the requested Transmission Cooler (I'm inclined to believe they lied the whole time since they said this install would cost $1100) and would install the whole tow package for only $300 additional to the listed price. We thanked them but still requested the deposit back so we can see the other car. While the transaction was taking place the Used Car Sales Manager offered the whole tow package without additional charge (the original agreement by Antonio still without roof rails). I again thanked them but said, "I gave my word to another GM that I would see his car, I will honor that word, but keep this offer in mind." We left. The Lord blessed us with a much better car,: 2015, less miles, higher package, leather seats, $1k for my trade-in, and a check to install tow equipment - all for $1k more than this Pilot. If you want real service and honorable people, go to Audi of North Orlando with Shaun Laird as GM - class acts all around - if you asked for the shirt off their back I bet they'd be inclined to give it.


OUTSTANDING CUSTOMER SERVICE !

5
JOHN1018 on 05/24/2016

Overall Experience: 5.0

5-24-2016 PURCHASED A NEW HONDA ACCORD TODAY AT COGGINS IN ORLANDO, FL. I WAS FORTUNATE TO HAVE MARCIAL MECARDO AS MY SALES REP. WHILE TONY GUIDED ME THRU THE PAPER MAZE. BOTH DID A VERY GOOD JOB ! THIS WAS THE SECOND HONDA I PURCHASED WITH THE ASSISTANCE OF MARCIAL.


" Excellent emplyees "

5
Dasenka G. on 05/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently bought a new Honda Civic LX from Coggin Honda. I called Mike and made appointment with him. I did busyness with him back in 2012. and my husband also did busyness with him in 2013. He was great then and he is even better now. Thanks to him me and my husband keep coming back to Coggin Honda. He is professional., patient, went above and beyond for me, to meet my car needs and my budget . Victor in financial was great too. I did busyness with him first time . I am still impressed . I was not an easy customer , I made him work double . He was super patient with me and he made sure that I was happy with deal we made. Mike and Victor are great gentleman , they both did exceptional job. I am Coggin Honda customer since 2000. Recent purchase was fifth Honda for my household . THANK YOU, Coggin Honda of Orlando for having excellent employees Mike and Victor. I am looking forward to do business with them in the future.


Marcial and Victor went beyond helping us.

4.8
Rafa 125 on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Marcial in sales was very helpful and patient in choosing the vehicle we wanted. Victor in financial gave us a great deal. will come back


Do not ever do business with this dealer. Lier dishonest!

1
Cars on 04/26/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Very bad customer service. Do not ever go there. Once you buy vehicle, nobody response back and never pick up phone. Ripping off with financing and trying to sell warranty forcefully. Go to different dealership lot better and faster for service.


Good customer service

5
Happy customer on 04/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was greeted promptly by Terry Jackson after it was finished he walked me to the payment area and he gave me his card in case I was not satisfy. I definitely recommend Coggins Honda, they do a great job in training their employees.


Excellent service

5
Regina H. on 04/22/2016

Overall Experience: 5.0

My husband and I purchased a new Honda Pilot this week from Coggin Honda. We worked directly with Nelson and also met with Jerry Lovins. Both gentlemen are the most professional, courteous and genuine men we have ever worked with at a dealership. Nelson did an exceptional job throughout the process to make sure we considered all our options to stay within our budget. He made the whole experience easy and we knew we were in good hands. We are so thankful to Nelson and Jerry for the terrific customer service and great deal on our new vehicle! We highly recommend them and will definitely be return customers when we are ready for another vehicle.


service time, directions

4.5
Suzanne on 04/15/2016

Customer Service: 4.0 Overall Facilities: 5.0

Service timely. However, directions --wrong , inadequate, extremely misleading. Tech # 2016 was polite and helpful. 90 minutes too long servicing.


Excellent (and redeeming) service experience at Coggin Honda

5
Karen B. on 03/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Last week I had an excellent (and redeeming) service experience at Coggin Honda, with Bruce Scheller, as my Service Advisor.Since moving to Orlando four years ago, we've had our Pilot serviced at Coggin. The dealership itself makes waiting comfortable, with great customer lounge area, and nice amenities. Our first couple experiences were fine; but, then declined to just so-so. (Never able to have same Advisor again, etc.) The last (almost final) time, having to seek out my Advisor twice, after long wait (hours) periods, only to get inconclusive updates. Plus, having the whole thing punctuated by an issue with follow-thru on a part, billed as installed but discovered later (visibly) was not; and the Advisor debating it had been. Almost losing us as a customer over a $15 retail ($5 cost?) part.The day before I went to schedule this service, I even looked at other area dealership options; but, decided to give Coggin another chance. I am glad I did. My experience with Bruce (Scheller) as my Service Advisor was outstanding. He was polite, professional, thorough in checking service history records, listened and asked questions. He arranged for the shuttle, called during the day with updates, was efficient in the check-out process, waived a diagnostic fee, and even called the next day (Saturday) to follow-up. Also, the shuttle driver, Juan was exceptional. Courteous and prompt on the drop-off and pick-up trips. Overall it was a excellent (and redeeming) experience.We have had five Honda vehicles, and dealt with Honda Dealerships in two major metro areas prior. This most recent experience was back in line with what we've always known and appreciated about Honda Service Departments.


Service center

5
Janiraalvarado on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first and second visit at the service center were not so great. I decided to give it a 3Rd chance and met a service advisor named Chris Rhiner. He has changed my opinion on the Service Center at Coggin Honda. Chris has great customer service skills and truly cares about his customers! I would recommend Coggin Honda service center and I would totally recommend Chris Rhiner, he is awesome! Thanks for your services.


They Don't Keep Their Word

1
Coco Rod on 02/24/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

The message from the GM is the exact message left on my review on YELP. I have called numerous times (that is the dealerships # not his direct #) and all I get is voicemail. He has never returned my call and he never answers the phone. What a joke. The comment is just to "look good" on here but isn't sincere or genuine. They could care less that they took my $1500 and didn't fix my car and I still have the same issue I took it in for service for.Took car for repair for a specific issue and it was not fixed. Brought back a second time and was told 99% sure 2nd repair would fix issue and didn't. I took my car to Coggin Honda Orlando on 1/11/16 to figure out why after an hour of driving my car, I would turn it off and go back to start it and it won't stay on unless I give it gas. The service adviser said they would put it on a diagnostic machine. He called me later that day and told me it was the computer to the car and a radiator relay. I asked him is this going to take care of my problem of the car turning on/off after an hour and he said yes. The service adviser had to order the computer to the car and that took a week to come in. I dropped it off the morning of 1/20/16, and I got it back that evening after work.I paid $1112.70 for this first repair. I drove my car home, changed my clothes and went to go to church. As I was getting ready to go to church my car did the same thing again and wouldn't stay on. So, I text the service adviser to let him know the car was doing the same thing. He told me to bring my car back in and I told him I wouldn't be able to do it until January 25th. They put my car back on the diagnostic machine and he came back with another test that said it was something else wrong; the EGR valve and 02 sensor. I asked him again is this going to take care of the specific problem I had brought the car in for as I had already paid over $1K and they were now asking for more money for this additional repair. His reply was he was 99.9% sure that this would definitely take care of the issue. I told him to go ahead and get it done but questioned him again, was he really sure this would fix the problems. He replied, "Oh yeah, this will definitely take care of it." After a week without my car I went to pick it up Friday 1/29. He said they tested it and drove it and also left it on for a while and that the problem was fixed. I paid the additional fee of $397 for this second repair that was going to 99.9% fix the issue. I was told this was a reduced at cost amount as I told them to see what they could do about the cost for the second repair as their first attempt cost me over $1k and didn't fix the problem. I left there and went straight to church. From church I went to McDonald's, then finally went home. I pulled up to the driveway and told my daughter, "Wow, the car seemed like it really did get fixed this time." I went in the house and we soon realized we were missing food items. So I was going to go back to McDonald's and get what was missing. As soon as I got in the car and tried to turn it on, it wouldn't stay on. It was doing the same thing again. So I recorded it on my iPhone and text the video to the service adviser. He replied, "xxxx it, bring it by tomorrow." I told him it would have to be after 2pm because I worked Saturday morning. I got there at 2:20pm the next day. I sat there for an hour and a half as they looked at the car. He took me into a room and said that there was nothing else they could find wrong with the car. So I asked "Do I get my refund, or can you put my parts back in?" He said "No because you needed the parts and they couldn't put old parts back in." My response was "So I just wasted $1509.70 and my car is still having the same issue daily?" I asked for my keys and left as they refused to honor their word to solve the problem after they had already received my payment and refused to refund me my monies since they never "fixed" my car.


Best service

5
True Car Expert on 02/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Likely the best service I've had in years. There seems to be more people in this town that thrive on making others look bad. At any cost people go out of their way no matter how much wasted time they take to insult people or business' who are trying to do the right thing. I would say to them, "he who casts the first stone......" You know the story! Great people and great service!


Very unprofessional

1
Bhuttam on 02/23/2016

Overall Experience: 1.0

To make a sale they approve you and do anything but then they call you to return the car because not approved. Without any notice. After struggling getting co signs. They call and say you are approved again please come sign again. Not very professional. The sales person treatment very inhuman.


service dept.....don't go there

1.5
jen on 02/17/2016

Customer Service: 1.0 Overall Facilities: 2.0

Spent 3 hours waiting to have brake fluid added. Really? Show a sense of time importance.


My recent visit

4.8
Honda123 on 02/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From the service department to the sales staff especially Jeff Pender and Marcial Mercado very professional staff!! Have gotten three cars from Coggins love all three!


The best folks around

5
JeremyT on 02/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I cannot express how grateful i am for the service I received from these folks. In a town full of so many different people with different backgrounds I have found it difficult to find really good service. This is the best place to buy or service a Honda in Florida!!


Great Service

5
M Rahman on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks to great salesman and the team... I end up with a 3rd new vehicle in 4 years. The service is excellent, they always find and worked out with the best deal possible at that time..... I am Very satisfied!


Super Service

5
cameragirl41 on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Have used Coggin Honda* for many years and they've never let me down. Their knowledge and skills, both in handling the Customer issues/requests and their technical expertise makes me recommend them over other dealers. Recently had new tires, alignment and other items performed and Service Advisors, Adam Higgins and Christopher Rhiner, along with Service heads, Doug Jenkins and Jim Abatsas, were patient with my requests. The result with my experience was 100%. (As a female consumer, their extra-patience was greatly appreciated!*Used Coggin when it was Coggin Andrews, a thousand years ago, up- the- street- a- ways.


Great Service

5
Lea on 01/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks to Tyler and the Coggin Honda Team for providing great and personable service during my recent car purchase! The process occurred quickly and all employees were friendly and approachable. Very satisfied!


Not a great experience

2.7
RetiredNAVYChief on 01/06/2016

Customer Service: 2.0 Buying Process: 1.0 Overall Facilities: 5.0

My wife was hit by a drunk driver on Thanksgiving day and our minivan was totalled. Looking for an interim replacement that I can pay cash for right now. My insurance company (USAA) recommended Coggins. Visited Coggins today to look at a used Honda Odyssey. The vehicle I was considering was an older vehicle (2001) but in good shape. Because Odysseys have had some transmission issues, I asked about the transmission of this vehicle. Salesman (Tyler) explained to me that this vehicle was a trade-in and that Coggins had put in a rebuilt transmission. Since they did the work themselves, I asked if they would stand by that work with some kind of warranty. Nothing. That seemed odd to me. Im assuming that if I owned an Odyssey that was out of warranty and brought it in to their service department for transmission work, they would stand behind that work with some kind of warranty. To confirm this, I called their service department. The service manager was very proud of how well they stand behind their work. A rebuild/repair of the existing transmission on an Odyssey would be covered by a 1 year/12,000 mile warranty. An install of a new or refurbished transmission would be covered by a 3 year/36,000 mile warranty. It seems a bit odd to me that they arent willing to stand behind the transmission work that they did on this Odyssey in any way. To be honest, that sends up a huge red flag to me about purchasing this, or any other vehicle from Coggins. I've shared these concerns with Tyler and I'll see if he gets back to me. I'll update this review, hopefully with good news. I'll be sure to let USAA know of my experience as well.


Dane and Tyler are a great tag team!,

5
Sandi1968 on 01/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I spoke with a salesman named Dane Scavone and he was a great help at finding the perfect car for my husband and I. We needed something that could meet our needs and Dane did the job. Another salesman named Tyler McClintock introduced us to a product that will protect the life of the paint on the car. Thanks to these two, I see the 2011 Honda Pilot being one of the last cars we need to purchase for a long while.Thanks so much and if you ever need someone that can help in finding the perfect fit ask for Dane Sacvone.Sandi Cornell


Great Experience

5
Mario on 12/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I needed to conduct my purchase from out of State while on travel and the dearlership and all the staff were amazing. They gave me the best price and were able to facilitate the process and manage delivery to my oldest daughter without my presense. I would highly recommend them to anyone looking for a Honda.


Purchasing a new car

5
John on 12/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was completely satisfied with the process of purchasing a new vehicle from Coggin Honda. From start of test drive,negotiations, financial and demoing was courteous and responsive.


Great Service

5
LuckyHill on 12/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am happy that I decided to go to the dealer to purchase my vehicle. I appreciate all the assistance received, the representative was very professional and was of great help. Thank you very much. I am loving my 2007 Toyota Camry.


Great services

5
Luis Colon on 12/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great services by sales man Bravo and the credit person Marquez


Customer

5
Michael Smith on 12/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everything was as told. I was made an offer and they kept their word.. A very smooth process.


Good Sales reps and profesional Service

4
W R on 11/23/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Sales reps and financial reps friendly and helpful


Outstanding customer service

5
Leslie Oygar on 11/22/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nino Concepcion took the time to understand my business travel needs when my 8 year old CRV had its first issue. He immediately handled my situation with professional and friendly and detailed service to meet my personal business needs. I was updated and Gabriel in the same service dept. made sure I had my car prior to leaving town. Both were excellent. I would recommend these gentlemen for raises! The dealership needs these highest quality employees who take time to meet the customers needs.


Great Service

5
Antonio Jareno on 11/20/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had Nino wait on me, very good in the customer service dept. I have had issues with my oil change since approx.one year after purchasing my pilot, the person changing the oil ruined the thread on the oil pan. Well every time I visited the service dept. this was man issue, twice I was told I needed a new oil pan but some how a temporary fix was performed. Well the day came when no more fixes could be done, still I was reluctant to buy a new oil pan. The head of Maintenance was called and he checked my vehicles record all the way back to 2007. Sure enough he verified I was telling the truth and he offered to install same if I purchased the oil pan and he would not charge for labor. PROBLEM SOLVED.


great seevice, quick

0
Sebastian Oyegun on 11/20/2015

My service rep, was quick and helpful. I needed to get in and out.


awesome

5
Edgar Vergara on 11/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mister Victor Manuel, it's a great person, excellent vendor polite, I give to him 10 inqualiify


2012 Honda Accord

5
Charles Donmoyer on 11/06/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

David Manieram was excellent. He was polite, helpful, efficient and went beyond my expectations. Very good.


great waiting facilities

4.3
Gloria Diez on 11/05/2015

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Staff very helpful in the first service of my Honda Odyssey. Very comfortable waiting facilities.


Lied to Honda finance because I shopped at another dealer

1
donmolen on 10/27/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I was approved for a lease at this dealership to get my daughter a car. I also got approved for a lease from another Honda dealership as I liked the sales person and finance people much better there. They also had the car I wanted for my daughter so I leased it and she drove it home very happy. Two days later, they called and said Honda Financing changed their mind and wouldn't approve my lease?!? I asked why and was told because someone from Coggin called Honda financing and lied to them about my lease agreement terms with them?!? They were just upset because they found out I leased from another Honda dealer in the area. Now I must try to finance the car, costing me another $6000 extra overall for the same car. All of this because somebody at Coggin was upset they didn't get the lease. This is very sad and disturbing that Honda allows this to happen and that a salesman (Rickey Finnerty) would actually Lie to his own company because he is upset with himself. DO NOT DO BUSINESS with Coggin Honda as you can NOT TRUST them!!


Giovanni is great at his job!

5
Shurst09 on 10/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I spoke to Giovanni on the phone and he is very personable and caring, willing to help, has great soft skills and knows a lot about the products and advice for me being a first time buyer. Also very patient!


Graet & Fantastic services

5
Babu Patel on 10/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was the best service you can expect. Happy to be there. Would refer to friends.


Engine Service

5
James Hinton on 10/23/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was in a time bind to get in and out. Barely made it but your guys were terrific in solving the problem and meeting my deadline in going to another appointment.


Pleased

5
Magie Pickens on 10/15/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been returning to this dealership since I bought my Honda brand new in 2008 and I have always been pleased with price, staff, and service.


Good Management

4.6
Ucfvandal92 on 10/09/2015

Customer Service: 5.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i had a bad experience with a lying sales rep (not listed on here) who was devious but the mgmt stepped up in a big way and made things right giving me a lot of confidence in buying from them in the future.


great service

5
Pete on 09/26/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service here is the best at Coggin Honda of orlando I have great service Advisor Gabriel Cuevas he always been very helpful with my car needs am very happy to have him . Thankyou ALSO Serice Drive Manger Jim Abatsas I can tell you Jim work with his team that the customer service and care are the best you can get at Coggin Honda in orlado .Thankyou Coggin for the service your employees give ..Pete


Car service

5
Jackqueline on 09/26/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service department staff very pleasant. Dave gave me details and explaination when needed .


best experience

5
Adam and Arelis on 09/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Im not gonna lie had a bad experience in dealerships but went to honda n met two good employees well respectful very humble lots of motavation i gave victor manuel pizzarro and giovanni cintron a very hard time finding me and girl a good car the both didnt gave no wrong information.I appreciate the effort from both Victor and Giovanni we also stayed almost two hours extra and me andbmy wife came to a conclusion about the car we got both Giovanni n Victor work together to made sure we were satisfied and happy. My name is Adam Chandler and speaking on be half of my wife big shout out tobthe both very good at there job


awesome experience

5
adam Chandler on 09/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Im not gonna lie had a bad experience in dealerships but went to honda n met two good employees well respectful very humble lots of motavation i gave victor manuel pizzarro and giovanni cintron a very hard time finding me and girl a good car the both didnt gave no wrong information.I appreciate the effort from both Victor and Giovanni we also stayed almost two hours extra and me andbmy wife came to a conclusion about the car we got both Giovanni n Victor work together to made sure we were satisfied and happy. My name is Adam Chandler and speaking on be half of my wife big shout out tobthe both very good at there job.


Yoell Rosario made the difference

5
Michael Mazza on 09/22/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just wanted to drop a note and say what a great experience I had, thanks to one of their service reps. Yoell Rosario went above and beyond in helping my elderly mother get her car repaired. This included offering to pick her up at her apartment (on his day off) to get her back to Coggin once the car was ready. He represents you well. And in a competitive industry like yours, service and the little things are what help you standout.


Honda is an Extreme Business Disappointment-

1
AlexisFernandez on 09/19/2015

Customer Service: 1.0 Quality Of Work: 1.0 Overall Experience: 1.0

I just wanted to share this with everyone who plans to do business with Coggin Honda on OBT. My father just leased a vehicle with them this week and I have never been so shocked and angered with this dealers lack of professionalism, dishonesty, and cynical way of handling what should be professional business deals as (lets face it), we are shopping and investing in vehicles and not shopping for souvenirs or tee shirts where you might consider things to be No Big Deal if something were not handled correctly. After agreeing on a price or a deal as General Sales Manager, JR Beliveau did and shook hands with my father on, the next day when picking up the car and when we headed into the finance department to make final arrangements and paperwork, it turns out that there were last minute add-ons and extra costs that we had clearly asked and discussed with Mr. Beliveau, would not be added as this was part of the negotiation while shopping and agreeing on the car as we all do during the buying process. We all know that there are usually always pleasant surprises or add ons when finalizing the last bit of paperwork on your vehicle purchase, and the problem is my father had clearly let Mr. Beliveau know how much the budget was, and how much he would be wiling to have as a car payment. My father asked twice to confirm the final price and payment after everything was said and done and unfortunately this was not so. We were in no rush in leasing and have other options in dealers. However, because we were mislead and made to believe that in order to keep our business the agreed deal was something we could make happen, we chose to stay with Honda and move forward with the leasing process. Long story short, this wasnt the case and I dont appreciate being mislead, deceived or made to look like a fool when we are sitting there negotiating and promised something, when in reality all we were made to feel is that as long as we were providing a sale to Coggin Honda, they promise the world and fail to deliver on the excuse of There must have been some miscommunication and a final Sorry we cant do that (At this point in time let me just add that I had not only lost three hours of my time but all insurance arrangements and switches from our previous vehicle to the current one had been changed). Like I said, great sweet-talking and promises while getting you to buy/lease a car and then when they have your business, they do not care about you anymore. They couldnt care less! Nobody appreciates being made to feel this way and this has not been the only time this dealer has made us feel like this. The only positive experience we had was with our actual salesman Norberto Flores who had no fault and did the best he could to help us given the situation we were dealing with.We argued the miscommunication with Mr. Jeffrey Berlan who was there the day we picked up the car and who gave us the ridiculous excuse of how there must have been a misunderstanding. He said there are policies and processes that change all of the time and sometimes-correct information or miscommunication can happen because there are so many details. Of course there are details!!! Again, we are buying cars not tee shirts. He continued to mention that sometimes staff is not updated on all of the details and disclaimers, as he then points to a co-worker to confirm what


Repair at Coggin Honda of Orlando

5
Patti Sanders on 09/18/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service Rep, Yoell, was very helpful. He was so patient in explaining everything to me so that I would understand. He showed me what Coggin Honda was doing for me that the dealers in another state where I lived were not. He let me know how happy he was that we had taken such good care of our SUV in the past and wanted to be sure that he did what was needed to continue the care. Coggin Honda had a wonderful "Theatre" room with comfy seating, a movie playing, drinks and snacks. I stayed there for a while and then he called a shuttle for me and I went to the mall to hang out, eat lunch, and shop. They picked me up and brought me back when my car was completed. Thank you and I will definitely have all maintenance and repairs done by Coggin Honda. :) :)


Great service but did not explain well the prices.

2.7
Sam on 09/17/2015

Customer Service: 2.0 Buying Process: 2.0 Overall Facilities: 4.0

The sales person was accommodating & had us test drive a couple of vehicle. I was passed on to his manager afterwards. I told her my budget & the car that I want. She gave me the price but didn't explained why it was higher than my budget. she told me it got everything. I though there was an entertainment system. After I signed everything, There is no video system. I was disappointed. In additional, the Finance Officer keeps on adding services...... If you are a first time buyer for a vehicle, I would advise you to have someone with you helped you with the deals.


Service

5
Christina on 09/16/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I brought my honda in on Monday. My service adviser was Bruce Scheller. Iv been bringing my car to honda since 2005. Iv had issues in the past. And recent but I decided to come back and BRUCE was very very polite and helpful. Thank you I will b back


Understanding Salespeople, Great Management

5
Twin Mommy on 09/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased my last 4 cars from Classic Honda. Since their sales and service has been steadily going downhill, I thought I would try a new dealership. One of the social groups I belong to recommended Coggin and away we went. Giovanni Aponte was especially helpful for discussing used vehicles and very gracious when we decided to buy a new vehicle. Marcial Mercado understood our needs and made sure to meet them. The transaction only took 3 hours from start to finish which is 1/2 the time my last purchase took at Classic. I would recommend this dealership to anyone who is looking for a new or used Honda!!!


Easiest car purchase I have had

4.8
Pragaglia on 09/11/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The people at Coggin truly make buying a car comfortable and easy. The selection of cars was great and they actually listen to what you are looking for. I never had any pressure to sell me more then I asked for.


9/5/2015 Honda CRV service

4.4
Darlene on 09/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 5.0

Thank you Thank you Thank you to Jack, Haniff, Nino -I came in without an appointment with a broken AC and they squeezed me in and the car was serviced and returned to me early evening. They heard my concern of driving in this heat and storms with my 85 year old mother. We had driven up to Orlando to meet up with her great grandchild to celebrate his 4th birthday - the a/c broke on the drive up.Needless to say the drive back home to Miami was a pleasant one thanks to Jack, Haniff and Nino.They are true assets to the Coggin Team.


Overall great dealership

5
Ken Fleming on 09/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've bought 2 vehicles from Coggin Honda and I can't say enough good things about my dealings with them, everyone there show great customer service from Mike the sales manager to J.R. The GSM,Jim the service manager,& Terry the service advisor everyone has been bending over backwards to accomidate us. I will defiantly want to purchase another new vehicle from these guys also thanks to Jeff& Sam!!


Robert

5
Robert Richards on 09/02/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

outstanding customer service, great service and on time as promised


great car, sales men need some training!

2.3
Philip Touseull on 08/29/2015

Customer Service: 2.0 Buying Process: 2.0 Overall Facilities: 3.0

car is GREAT!! low miles, great condition! but the buying process stinks, not willing to deal, paying ALL THOSE DEALER FEES! got no car mats, no bumper to bumper warranty!!


Excellent and Satisfying Buying Experience

5
DavidW on 08/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Last Sunday we went into Coggin Honda on OBT and had specific requirements that we were looking for. When we entered the dealership, we were greeted by Elizabeth Rue who immediately started to listen to our concerns and wishes. Elizabeth listened and worked with management to meet our needs and exceed our expectations. We walked out that evening with a new 2015 Honda Accord. Today, I had to go back to the dealership to bring in some documents that they needed a copy of. I met Elizabeth again to say thank you. After talking together I ended up trading in my Kia Optima and drove home a new 2015 Civic Si. Again, no pressure tactics, just plain old excellent customer service from someone who listens to your concerns. We definitely will come back as this was the most pleasant car buying experience we have had.


Transmission Service

4.5
Oliver Garza on 08/17/2015

Quality Of Repair: 5.0 Overall Facilities: 4.0

Just relocate to Orlando, FL. I look through several dealers reviews and found Coggin Honda of Orlando has good reviews, I made an appointment for my 2008 Honda Accord and Adam W. Higgins, service ad visor help me, he pull my appointment and ask me. If I will wait or drop the vehicle for service, I decided to wait until the vehicle is ready. He told me there's complimentary coffee, donuts, and other snacks. With-in 1:30 minutes my vehicle was ready, I felt the timing was just correct due to other things they need to-do-to the vehicle by checking fluid levels and change my wipers. I will defiantly be taking my business there. I was truly happy with the service of my vehicle.


Exemplary Service from Joell Rosario

5
Dave Chubb on 08/16/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Credit where credit is due! The level of SERVICE we experience and TRUST we have in Yoell Rosario (Service Advisor) is second to none - going above and beyond what we expect every time we come to this dealership. We bought our car in 2011 and would never go anywhere else when buying or having a Honda serviced. I am quick to complain if service is not visible, so when good service, like Joell consistently delivers, smacks me in the face, the least I can do is tell other people. If you're having your car serviced, this is the place to come.


Great service

5
Mustafa on 08/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I took my Honday Odessey to get service, when I arrived Adam Higgins helped me his very professional and helpful. He Knows exactly what his doing in his job he's the best, I recommend him to anyone he's a very honest person. Thank you Adam for the good service.


excellent

5
maria_20004 on 08/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Loved going to Honda, great cutomer service, the sales person Roberto Reyes, was very helpul,friendly excellent customer service skills. answered all my questions, helped me get a great deal. would recommend him again...


16,600 service

5
Jbselema on 08/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealt with Bruce S. He spent time explaining points needing service and costs, after report. It was a pleasure working w him. As always this is a great place . Joanne S


AWESOME SERVICE BY TEAM LEADER ADAM HIGGINS!!!!!

5
Gabrielle D. on 08/05/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just visited Coggin's Honda of Orlando on 7/31/15. Had to have service on my daughter's 2010 Honda Civic. This was my first time to Coggin's Service Department, where I met Team Leader, Adam Higgins. Adam's automotive background and experience was very extensive. Adam was able to guide me through ONLY the necessary service needed on my daughter's car. I found Adam to be very knowledgeable and trustworthy. In addition, Adam was most professional! I was so impressed, that I gave a glowing report to his supervisor personally. I would highly recommend Coggin's Honda Service Department, especially Adam Higgins!!!! My best recommendation............we will be back!!!!!!


It was good.

5
bh45 on 07/23/2015

Overall Experience: 5.0

Nelson is great. We will always get our car from him, as long as he is there. All you sales peopleshould be like him. Always pleasant, smiling, polite and concerned about what I want in a car.Good luck to him and will see him when we need a new car again. Betty H.


great. people.great service

5
Mr.White on 07/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gone over to coggin. Many times for regular service. With my old and new honda. The take care of me and they always make things right. I get to watch movies. On a HUGE flat screen and relax while i wait and they take care if my car. Will recomend to any one driving a car honda or not..


excellent

5
mickey1 on 07/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

George the salesperson that I had do not give you any pressure to buy and he always there when you have a question. When I need a car again I will ask for him. Forgot to mention George is the internet sale person.


Coggin Honda rocks

5
JayDee on 07/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Can see why Nelson Merced is in management at Coggin. Fantastic guy who gave us fantastic deal on our Honda. Absolutely will recommend Coggin Honda


First time at Coggin Honda

5
NUNU head on 07/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

The Service Advisor, Gabriel Cuevas was very professional and friendly. I got the Car Care Service Plan From another Honda deal in Albuquerque New Mexico and I was worried that Coggin wouldnt accepted it. When I showed it to Gabriel he told me it wasn't a problem and they accepted it. I was very pleased with the service and I well continue bring in my vehicles for service with Coggin. I would like to have Gabriel as my future advisor. Thank you!


Excellent Review of Roberto - Salesperson

5
Mary on 07/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I cannot speak highly enough about one of the salespeople named Roberto at Coggin Honda. I literally visited 10 different dealerships in Central Florida, and visted specifically with this dealership 5 times. Each time I met Roberto , he showed me nothing by superior customer service, true concern of what my needs in a car were and truly wanted what was best for me, not his paycheck. I actually did not want a Honda, but I liked Roberto so much that we continued to look for used cars that met my needs. I recommend Roberto hands down. He is a true class act and someone I would recommend to my closest friends and families. Someone you can trust.


Ricky and Arthur... a winning team

5
Adam W. on 07/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Ricky Finnerty and Arthur Glass what a GREAT team! Ricky was an amazing salesperson even though he was constantly running round he always checked back with us. When it came time to do paperwork he was very through with us always answering our questions, plus he is super friendly and funny. Just when we thought it couldn't get any better we were introduced to Arthur, another super friendly and funny guy. He went over every detail and more with options for our new HR-V plus was very, very patience with a USAA phone person who really wasn't much help. Again thank you guys the process was short, painless, and kinda awesome. You guys definitely have a life customer now!!


great service

5
Susan Honda Gal on 06/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My oil change----fantastic price.....way less than the Jiffy Lube....very quick in and out, very knowledgable service advisor, did not try to upsell me a bunch of stuff I didn't need. I'll be back!


Thanks Inspira! Really an awesome experience!

5
visinew on 06/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you need a real salesperson with great positive attitude here is Inspira. I really feel very comfortable in all purchasing process of Honda Crosstour 2015. We start dealing from emails and finally in person. Communication with her make me feel comfortable and open to deal with. Very professional and realistic in the presentation. I strongly recommend Inspira to any buyer and hope deal with you in near future. Thanks thanks thankssssss.... Ricardo Cortes


Great!!!

5
Yroque on 06/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Coggin Honda offered me the best price. I initially got and 2015 civic but decided to trade it in for the SI because that was really what I wanted. Liz Rue helped me in both occasions. She made sure that I was satisfied in every purchase that I made. She offered me the best price that fit in my budget and she was very patient with me. She's definitely a great asset to this dealership.


Wonder experience

5
Brittin90210 on 06/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a new Honda Fit last night a D y sales person, Inspira was so wonderful. She helped us find just the right car and made the whole process fun and fast. Thanks for this great first car buying experience!


The Best HONDA Service in the region

5
Deepak Mohan on 06/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been a Odyssey owner for about 14 years (on our 2nd Odyssey with 100K+ miles). Finding a good and ethical service center was always a challenge, until I discovered Jim Abatsas about 5 years ago. Jim is now Service Manager at Coggins Honda of Orlando. I now drive over 30 miles to get the car serviced at Coggins Honda under Jim's supervision. I get accurate diagnosis of problems, fair price for repairs and have full confidence that I am not being ripped off with unnecessary repairs. Most of all, the service team has a great attitude, keeps you informed and is empathetic to customer concerns and individual situations. I noticed Jim handling customer escalations in a very professional manner. He went above and beyond to ensure a great customer experience for all his customers. Jim and team, please keep up the great work at Coggins Honda Service department. I will keep driving 30 miles to get the vehicle serviced at your center.


R.J.LINDSEY

5
R.J.LINDSEY on 06/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

GONNA KEEP IT SHORT AND SWEET JUST LIKE OUR SECOND PURCHASE FROM COGGIN, R.J.LINDSEY, KUDOS TO YOU, HONEST, FRIENDLY, REAL.! WE'LL BE BACK, NO HAGGLING, CHAD GREAT JOB, GREAT OVER ALL EXPERIENCE WHICH YOU NEVER HEAR ABOUT A CAR DEALERSHIP ! STRAIGHT, TO THE POINT, DONE ! EXCELLENT !


Excelent Service!

5
ironmouse786 on 06/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently we financed a Honda and we use the dealer for its service. What a great service they provide! we are so happy. They have a great and professional staff.


best dealership ever

5
amritabhimsen on 06/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Inspira is such a wonderful person. As soon as you walk in you feel welcomed and part of the team ! Not only her but Jeff Pender, aurther, and Sammy as well. Awesome people and wonderful personalities ! Keep it up. Love the positivity


My first experience, and not my last!

5
lndan on 06/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first experience in buying my first vehicle and I was nervous that it was going to be a wreck, but I was wrong. I had a great experience and everything was easier to understand thanks to the salesperson I was referred to, Inspira Smith, she was very kind and easy to talk to. I will be back in the future when the time calls for it!


Finance is Really Bad Arthur Manager ????????????????????

2.6
joealvas on 06/04/2015

Customer Service: 5.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 4.0 Overall Experience: 1.0

This dealer has two Bad Things One is Arthur Finance Manager Lying guy They said you have been approved and time later , he call you and Not u arNot , U was Pre Approved That's What he told me after two month we've been with Our Honda Odessey EX-l 2015 new , and imagine how could you feel when they call you to sign new paper and then he told you You need a co- payer or down Payment if not u have to returned the Van . Seriously that Happen to meand my Lovely wife and 2 year old baby we not recomnd this Dealer for nothing in this world sincerely a Hurt Client Fillings and credit ????PS : Arvi internet sale Is A Very Good Saleman And Very good Person %100 ????


Veteran Mistreatment on Memorial Day

1.2
USMC Thomas on 05/29/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

I am a United States Marine I came from being deployed overseas temporarily to get my family settled in the Orlando area in advance if me moving back to the US. We went car shopping for my 16-year-old daughter. We stop by this dealership as we pulled up the sales people left the gazebo. The sales man Said I believe approached us and asked us what we were looking for. We told him we were looking for car under 10k small about the size of a Hyundai Accent. We were standing by an Accent that was 11 K. We went around a lot and looked at about three cars under 10k none were acceptable. My wife then asked to test drive the Hyundai Accent that was 11 K. The salesman asked are we going to buy this car. Confused we ask what do you mean he said that we didn't want to spend over 10 K in his cause 11 he didn't want to waste his time getting keys if we werent going to buy the car. If all we can afford is 10 K we can't buy a car that's 11 K. We explained that wanting to spend 10 K and not being able to afford over 10 K is not the same thing. But if we are wasting his time it would take a 15 K cash and go spend it at another dealership. All of a sudden he wanted to be helpful. Being he assumed our financial situation we wanted nothing to do with him. Another salesman came up and asked about the situation we explained it but did not want anything to do with the dealership at the time this gentleman asked if it was anything you can do to fix the problem. It was nothing he could do to make us feel not belittled or profiled. When did sales become buy right now the first car you look at. It was insulting. My thank you on memorial day for serving our country.


Happy customer again :)

4.7
Melissa on 05/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

This is our second car in 3 years. Both experiences were fantastic. Absolutely great group of people from sales to finance. Thank you for working with my pickiness and tight budget to help me find the perfect car for me and my family. I loved my Odyssey and now we added a Fit.


What a great experience!!!

5
jyera on 05/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I recently purchased a 2015 Honda Civic coupe From Inspira. She and George Andraous worked as a team. Both were excellent! They were great with details and gave us exactly what we were looking for. They were both extremely kind, considerate and very personable. They promised us that they would beat their competition and give us the absolute best price and they kept their promise without any deviation. Unfortunately, they did not have the vehicle that we wanted in stock, but that didn't slow them down for a minute. They promised us that they would have the exact car that we wanted brought in from another dealership within 48 hours. Our car was prepped and ready for pickup in approximately 24 hours. They gave us a very thorough and indepth orientation of the car and made sure that we had no unanswered questions before giving us the keys. By the time that we left the dealership after our purchase it was big hugs and high fives for everyone. They felt more like family. Our other car is a Mercedes, so we are used to being pampered and treated very well at the dealership. They treated us just as nice as our Mercedes dealership and believe me that's saying something. We would highly recommend them to all of our friends and family without any hesitation. Thank you so much for the fantastic experience. We are thrilled with our purchase and the way that we were treated.


"Buying from Coggin Honda was a breeze"

5
richg on 05/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I received steller service from Salesman Marcial Mercado. He explained the features and options and only showed me what I wanted to see. No pressure sales and down to the point. I highly recommend working with Marcial at Coggin Honda on your next new car purchase. Thanks Again,Rich G.


Yet another excellent Coggin experience

5
MSchreiber on 05/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently leased my 6th vehicle from Coggin and once again, the experience could not have been better. Though I had never worked with Inspira before, I would most definitely choose her again, and would absolutley recommend her to family and friends. She was courteous, professional, and helpful from the beginning of the process to the end, helping to make for a seamless experience. She also was phenomenal at listening to my needs and handled them with great aplomb. Since leasing my vehicle, Inspira has been in touch on multiple occasions to make sure that everything is going well, which demonstrates great follow-through. Thank you very much, Inspira! It was truly a pleasure to work with you!


Great dealership. Ask for Rickey.

5
CRV owner on 05/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff at Coggin Honda always go above and beyond for their customers. I've used the dealership for repairs for many years, and I just recently purchased a new vehicle from them. I whole-heartedly recommend the dealership in general, and my sales person, Rickey Finnerty, in particular. Rickey was very helpful and informative and never made me feel pressured in the least. When I had questions he didn't know the answers to, he did the necessary research and got back to me quickly. Choosing a new car can be stressful. Rickey made the whole process a pleasant one.


Inspected Why The Car Enigine Light Was On.

4.4
MMosquera on 05/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 5.0

I think it took a long time for them to check the car. But I must say having a movie on for entertainment while the wait is better then the Honda by the airport. The charges are ridiculous just for an inspection of the car.


Very good experience

5
Lucia De on 05/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very pleased with my new lease. The process was smooth and enjoyable. Thanks to Inspira Smith, the dealer agent, everything was fast and proper. I will be back for more leases in the near future for the rest of my family.


Bad Customer Treatment

1
rauldesai on 05/07/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

One of the worst Customer treatment I ever had!! The Coggin Honda of Orlando called me saying they have all the colors and the best price to match and complete the deal in a day. The end result, I spent two evening more than 4 hours each day and turned back home without buying a car from them!! I had clearly told them I am looking for Cherry Red CRV EX and they didn't have it. They asked me to buy a silver metallic instead. Should I buy the color they like or the one which I like? JR Beliveau, the Sales Manager I was dealing with is one of the rudest person I have ever met till today! He used so many curse word which is even inappropriate to write down here. After getting the quote on day and I returned to finalize the deal, he greeted me by saying 'Are you back in Senses?' and when I got irritated after not getting the color I liked, He said 'See you tomorrow' and when I told him I never ever come back to them again. He sends me a mail after I left the showroom saying I will reduce the price by another $500!! How low a person can get to strike a deal!! I will never ever buy a car or recommend them even if they are willing to give the car for Free. Never waste your time going there. They are very slow and don't know how to treat a potential customers.


Efficient and pleasant service

4.8
loreta on 05/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I took my Honda Fit to the repair shop because the rear window wouldn't open. While waiting for the problem to be diagnosed I received coffee, snacks and a very good massage. So a 2-hour waiting time wasn't that long. Then I was told that a part had to be ordered and my car would be ready the next day. But I couldn't come the next day, so Bruce was very understanding and said that he would do everything possible to get my car fixed the same day. And indeed, towards the end of the working day I received a call that my car was ready. And in addition to repairing the window my car got a nice wash. I was totally satisfied with the service and I appreciate Coggin Honda's effort to make the customer's experience excellent. Thank you!


Great Service!

5
Nightrose on 04/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a 2013 Ford Fiesta the beginning of April from Coggins Honda. Our salesperson was William Flannigan. He made the entire process so easy and so pleasant - he made a potentially stressful process stress free. He was knowledgeable about the car and easily answered any and all questions we had. We went thru the USAA car purchase program and Will's call to us in response to our email was the friendliest and the least "hard sell" of the three emails I sent out. In fact, at no time did I get the feel of a "hard sell " from him. That alone rates this company high in my book!


Bought a new car

5
Kim A on 04/23/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought my previous Honda Odyssey from this dealership. They are always professional. I have utilized the service department as well for all of my maintenance and they do a great job getting your car back to you as soon as possible. They even wash it! As for my car buying experience this time, I bought another Odyssey. My salesperson was Elizabeth Rue. She was extremely nice and very patient. I came in around early evening but was there until 10:00 because of my trade in. She did not mind how long it took to complete the process and she even helped entertain my 8 year old during the whole experience. She was wonderful to work with. I recommend this dealership to all of my friends interested in getting a Honda or getting their Honda serviced. Thanks Elizabeth and Coggin Honda of Orlando.


Great experience

5
BC on 04/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nelson took great care of us. We paid less than we had been quoted at other dealers in town. He even voluntarily got us the color we preferred and honored the price he had quoted for the car they had in stock. Highly recommended, in fact we've already passed his name to some friends..


Poor Customer Service After Car Purchase

2.7
C Thomas on 04/15/2015

Customer Service: 1.0 Buying Process: 4.0 Overall Facilities: 3.0

I bought a Honda in February of 2015. On the day I purchased my car I told my finance manager, Alex,I would let him know if I planned on transferring the title from my old car or buying a new tag since I wasnt sure, yet, if I would keep my old car or sell it. He told me to call him within a couple of days, and let him know; I called Coggin two days later. I was transferred to Alexs number, and it went to his voicemail. I left a message for him to not transfer the title, but to issue a new tag, and to please call me back. A day later, no return call, so I call again, and left another message -still no return call. The next day, I call again, again it went to voice mail, so I asked to speak with Nelson, the person with whom I negotiated the deal, to let him know I had been trying to reach Alex, for him to please not transfer the tag from my old car, but to issue a new tag. He said he would let him know, and to send an E-mail, to confirm. I did, and Nelson replied back via E-mail, saying, you want us to get a new tag, and not transfer the old tag. I confirmed again.A couple of weeks later, no new tag, and by now, my temporary tag has one day before it expires so I go into Coggin Honda, and ask if I can speak to Alex , I can never reach him (Id tried to reach him again during that two weeks), and they tell me, he works in the used car section, now, and had been there for a while. I tell them I need a new temporary tag as the one I have will expire in a day, so they introduce me to a new person, and get me a temporary tag extending it for another month. So about a week later, I get the registration where they did indeed transfer title from my old car! I call again, and say I need to talk to someone about my license tag on my new car, and they transfer me to a Linda. I tell her what happened, and she says, You must have left your registration. Next time dont leave your old car registration information when you purchase a car. I told her I didnt do that and that I have my original registration with me, and the finance manager must have copied my old one, and I called him several times leaving messages to get a new tag, and I confirmed it via Email. There was no apology, an Im sorry, we will correct that would have been fine, but it was as if it were my fault. I ask her how much more would the new tag be, as I had already paid for my tag in the negotiated deal. She says, it could be another $200. I call the DMV myself, and ask how much will it cost to get a new tag. I call Linda back, and told her I dont understand why Im being charged so much more for my tag and it should cost less than the total amount youre charging me I told her I shouldnt have to pay for another agency fee as youre doing this again because Honda made the error. Lindas whole delivery on the call was unprofessional and rude.. I asked her to please not speak to me that way. It wasnt just her words, it was her tone and delivery. This was not the same Honda I visited when I initially shopped there. So about a week later, this same Linda calls me, and she says we have registered for your new tag, I asked how much, and she said, its an additional $275. So, now, with this additional amount she told me and with everything I had already paid it was significantly higher than the DMV rate indicating I am being charged twice for the agency fee. Now, were in the month of April, and just last week I get a call from someone in Honda that Ive never spoken to, saying, weve made a mistake weve registered you for the wrong car thats not the car you purchased. Were going to send you something in the mail for you to sign, and if you can get that back to us, we will have to apply again for registration for you.Funny how it wasnt Linda calling me to let me know they made another mistake! Poor service, poor execution. Not feeling a lot of trust or respect for Coggin right now. . After you buy, the good service is done.


Fraud/pressure selling - Check your Service invoices

1
waiting for answers on 04/06/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Bought 1st Honda in 1999 from Coggin and have purchased and serviced every car since at Coggin. I shared some concerns because I thought Coggin would like to have some feedback for a LONG TERM customer. I was amazed when it was obvious that they did not care that I was a 16yr loyal customer and that is it was more about excuses and defending their practices then being concerned about keeping me as a customer. Issue #1Wife took car in for oil change and was told she needed tires "TODAY". This was just by the tech eyeballing the tires, they are not even close to wear indicators. Service Manager Rich defended this by saying, "we start telling people they need tires well in advance of the wear indicators as a courtesy." I asked why she was told today and he did not have an answer.Issue #2 After work was done, Wife asked why oil change was $69.99, she was told that our car needed Synthetic Oil which was now $69.99 (same oil change was $47.99 just 30 days earlier), owners manual says Synthetic is optional. Service Manager told me they do not do regular oil changes anymore and that they raised prices on the Synthetic oil changes because others (Jiffylube, Pepboys) were charging more. Again who cares about the customer???Issue #3Review other old invoices and found that I was double billed for the same part - again shared concern with service manager and was given a rebate only after Rich finally tool the time to look at the invoice when I told him I goggled the part number and that my car only needs one of them.After 2 emails sharing my concerns, I finally received a call from Rich Lupo, Service Manager. It was very apparent from the start of the call that he never read or looked into any of my concerns. He was trying to shoot from the hip and give me quick responses to just get rid of me. He also starting telling how the department is in transition and that he had a large number of new employees, (based on this you would think he would want feedback from someone who has been going there for 16yrs) It is obvious that he does not have control of the department because he does not have a grasp of what s "REALLY' happening in the service bay, and he does not seem to care. Is that what a 16yr loyal customer deserves?I guess Loyalty means nothing!General Manager Jerry Lovin has not responded to my emailed concerns.


MIS LEADING AD's on their website

1
trussi821 on 04/02/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Made an on line appointment for an oil change and car detailing. On the website it stated that loaner cars were available and to ask a service consultant. Called to follow up as no one ever called me about my request only to be told they don't have loaner cars. THEY WHY PUT THAT ON YOUR WEBSITE THAT YOU DO? Nevermind - won't go back for service or to buy!


Where is the 10 star button!!!

5
Gary on 04/01/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Don't even hesitate to have Coggin work on your car! We were in Orlando from Chicago and lost air conditioning in our handicap van. Getting up and running was crucial. No was not an option and Jim(service manager) and his team rocked the house. They took the time to care about our special situation, tried to find impossible parts to find, came up with work arounds when the special needs people couldn't deliver (really!) and then came up with options for the work arounds! Jim personally discussed problems, solutions and even gave me his own cell phone number so I could call him anytime! I can't say enough. If you're in Orlando and need help, call Coggin. Really, it's all you need to know. Thanks Jim and Rani. Does Big Daddy Coggin know how fantastic you guys are? Maybe he should! Gary


Quan from Orlando

5
Quanhongzhao on 04/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was there yesterday ,awesome experience never had before, gentleman his name Nelson Mercedmake me feel like I have family there,never say enough thanks to him and everyone who helped around.


Great Customer Service!

5
Misty of Orlando on 03/26/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just had my 2012 Honda CRV in for routine oil change and I just love this place! I have been bringing my cars to Coggin Honda for service for years. They never miss a beat! They even caught a nail in my tire once when I just brought it in for a battery change. Their Service Manager, Jim, is the best too! I know I'm always getting an honest answer from him on what my car needs. And even when I have to wait awhile for my car the waiting room has plenty of seats with a movie playing and fresh popped popcorn! Makes the time fly by!


Best Service, Excellent experience

5
Mike on 03/25/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I visited Coggin recently for my 2014 Honda Accord service. My service advisor Patrick was very courteous and took care the paperwork right of way so my car was in the shop in record time. Also the service manager Jim Abatsas was very helpful and with much professionalism answered some questions I had regarding other service I needed for my other vehicles. The car was serviced on time as promised and I was on my way home. Great job, excellent service.


My Recent Oil Change Visit

4
Edith on 03/24/2015

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Thank You Gabriel You were very professional and helpful. You took your time to price and recommend future service I would need to keep maintenance on my car. Edith


Greate service, Inspira Hankins Smith was great!

5
Michael Miller on 03/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was the first new car I have ever bought and it has been great. I bought a Honda Civic 2011. my dealers name was Inspira Hankins Smith. She treated me and my wife great and she was very honest. I don't feel cheated at all. I was initially very cautious but I have had my car now for some weeks and it is awesome! I recommend anyone who goes to Coggin Honda of Atlanta to see Inspira Smith! She will give you the best deal for your price range!


Great service

4.7
Sports guy on 03/05/2015

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Great service deals and honest quotes with fair pricing


Great Experience

5
2718pat on 03/04/2015

Customer Service: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have to say every time I bring my car in for Service. I have always had the pleasure of getting Drew. He makes the experience worth the while and he has the customer interest at heart. He should get a raise an a promotion for exceptional customer service . It doesn't hurt that he also a fellow Brooklyn knight!


This is how car buying should be, thank you Israel & Tunde!

5
RJS2015 on 03/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Go to Coggin Honda ask for Israel Camareno this is how car buying should be - you wont be disappointed!!! My fiance and I both had to buy new vehicles in the last month which is not ideal but it happened. We had the absolute WORST experience buying from Space Coast Honda, (see dealer rater review from RJS2015 for details), so we were hesitant about another Honda dealer but because we like the brand so much we tried Coggin in Orlando and we are more than pleasantly surprised!!! We met Israel Camareno an incredibly kind, courteous man who made us feel welcome and important - the way customers SHOULD feel. He asked what we were interested in and was not pushy or aggressive at all. Even though it was pouring the entire time we were there Israel took the time to show us all the vehicles we wanted to see, answer all of our questions and then help us get a great deal on our new Pilot. ISRAEL CAMARENO IS FANTASTIC!!! Another noteworthy person is the finance manager Tunde Aluko who was just as kind and courteous as Israel. He made the rest of our car buying experience enjoyable sharing stories and laughs together. These guys are meritorious examples of how car buying should be for customers. Thank you Israel and Tunde!!!!


The Bait and Switch Kings.

1.6
pdh60 on 02/27/2015

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

I went in a couple of months ago to trade my Lexus. We were not able to make a deal we were to far apart on the numbers. Since my car is a lease every month I make a payment the payoff goes down so at some point the numbers will work out. Out of curiosity I went the their web site to look a vehicles. Found the car I wanted. There was a button to appraise your vehicle so I entered all of the information to the last detail. The numbers came back and I was thrilled. The amount I wanted for my car was right in the middle of what their web site said. So I sent email to the salesman I worked with and gave him my proposal. The wanted to give me 3000 less than what their own site said. They have seen this car before and know its condition it only has 9000 miles on it and is practically brand new for having it a year. I am very disappointed it their tactics. I would never recommend a Coggin dealership. Bottom line don't lie.


Excellent Staff and quality service- Coggin Honda

5
Sandeep Khandelwal on 02/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I got a best car - 2015 Honda Accord LX in best price from very best dealer - Coggin Honda orlando.


Buying my first car

4.8
Valentina Andara on 02/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I went to more than 5 dealerships looking for a car , and I got declined in a lot of them just because of my short credit history.I'm happy that Coggin Honda gave me the opportunity to get my first car regardless my young credit history, so I could enjoy a new car and build my credit at the same time. The service was excellent. Todd and Mo took good care of me, and the business manager Sal Bernardino was exceptional. I had a good time and I left the dealership happy driving my new car


Bruce Scheller is the best service advisor

5
bray1117 on 02/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hi, I just wanted to say a few words about Bruce Scheller. I came in for an oil change while I was on vacation in Orlando on a very rainy and cold day expecting to get terrible customer service, because I was an "out of towner." I also had a PCV valve with me that I needed help on and Bruce came to the rescue. I expected him to say that "we don't install customer parts!" He confirmed that my part was a genuine honda oem replacement and he said they will put it on for a very reasonable price. Not only did they put on the part and change my oil, he even showed me where the part was located on my engine. They were extremely busy, and I was still out within an hour. I am from Columbia, SC and I wished I lived closer just to get my car serviced here. I've dealt with many service advisors over the years and he is by far the best and most pleasant I have dealt with. Thanks Bruce for being the best at your job...


Thanks Rick and Tunde

5
sbendett249 on 02/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We got the CRV Touring model that we wanted thanks to Rick's great customer service. He called us to take a look at all the new arrivals to see if we were interested. The buying process went quickly and painless thanks to finance manager, Tunde Aluko.We bought a new car, and we had many laughs that afternoon. Rick made sure we had everything we needed as we took off with our new car off the lot.Thanks guys........


Consider another dealer

1.3
njvtec on 02/08/2015

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 2.0

Don't wast your time trying to do business with this dealership. I spent over an hour with a sales person, they examined my trade and then refused to tell me what they were willing to give me for my trade. I also noticed that the were one of those dealerships that has addendum stickers on their new cars where they up-charge dealer added items in an attempt to increase profits. The location and facility are less than desirable. With lots of other Honda Dealerships in the area don't waste your time with this one.


car service

5
Isabel on 02/04/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Since I bought my CRV I haven't taken my car to anywhere else but Coggin Honda for service. That's how satisfied I am with each service they provide. My last visit service provided by Mr. J Camacho was excellent. He was courteous, pleasant and patient and very professional. I will recommend my friends to ask for him.


NEVER USE AGAIN

1
hodgie on 02/02/2015

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

Everyone and I MEAN EVERYONE with the exception of the sales guy Mo was an absolute nightmare to work with. COMPLETELY INCOMPETENT!!! Hey J.R. when you said "the swear word" on my phone it was recorded on my voice mail!!! HAH!! You idiot!! UNFORTUNATELY THE REVIEW WILL NOT LET ME PUT THE CURSE WORD HE ACTUALL USED ON THIS. Wait until the BBB the NADA and every single auto dealer in the Orlando area hear it. I can't wait to hear the laughter!! Total lack of leadership and obviously no one there was taught anything about Tact, professionalism, and courtesy. The associate Adam has no business whatsoever being in a customer service oriented job. John Hugo (could be Lugo) is another associate who has no idea who his chain of command is or who I am able to speak with when I am inquiring about a $41,000.00 automobile or to voice concern. DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE


Awesome experience- leased daughters 1st car

5
D3913399 on 02/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Everyone was amazing and helpful! I appreciate all that Nelson, Alex and especially Jerry did for us! My daughter loves the Civic! Thank you again for all the help guys!


Helpful staff! Leased daughters 1st car!

5
Diane on 02/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thank you Jerry, Nelson and Alex for your professionalism and help! Everyone was so helpful and made our experience not feel like the typical, "long car dealer day". My daughter loves driving her Civic! Thanks again! Diane


Marcial Mercado is the man

5
Ornbergerikatyahoo.com on 02/01/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Marcial Mercado was my salesmen, and he really did an excellent job helping me with my lease. Good experience, and the 2015 Accord coupe is a fantastic car.


Overpriced cars and underpriced trade. Shady tactics used.

1
Unlucky on 01/17/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Dealer wants max retail price for used car. 12 Honda Accord EX-L. Sales people offered up a good price, then when Manager called, only talked from original high price. Then only offered to drop it 500 if I removed the certification on the car. What a rip off. Then low balled my BMW trade offer. At the end, we are $300 off and looks like they will lose this sale. Coggin is not a good dealer to deal with. Run while you can and shop somewhere else.After reading other people's reviews, it looks like a common bait and switch tactic that Coggin Honda of Orlando uses. Mike Moushon sets up the great deal and agrees to the prices you want. Then they pass you off to another salesman- Nathan Clements in my case, who says he can't give that price. Then get passed to the Manager-Nelson Merced who starts the negotiation back at the beginning with wanting top value for his car and low ball offer on the trade. Stating that Mike Moushon is new and isn't authorized to give that price. I'm sure he's been working there plenty long after reading other people's bad reviews. Common Bait and Switch tactic used by shady Dealers. Not a minute after I posted this review, Nathan calls me to tell me the manager changed his mind and is offering me a great price otd, but the manager is mad about the review and won't talk to him, so the deal is no good now. Ya right. Shop somewhere else.


"Best price" is a lie.

1
xliemx717 on 01/13/2015

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I have been watching an 04 vette that Coggin Honda has had on their lot for a little over a month. the original asking price was $16992, then reduced to $15992. I inquired on the internet that when the car came down to $14900 to email me so we can make a deal. the response I received from Arthur Glass (Internet Sales Manager ) was the price is "firm" and is $14900 my budget or what I thought the vette was worth. I returned the e mail letting him know it was the price I thought it was worth and sent pics and VUN of my trade so we could deal. No response. The following week, I see th car has been educed to $14994. I sent another e mail telling him that you are in my price range now let's deal. I think I received a voice mail from him, (I say thin because I was unable to tell who was calling due to background noise, very unprofessional) so I e mailed again and stated that we can deal now that the price has come down. the following week, the car ONCE AGAIN was reduced to $14493, below what I had originally offered, still no response. I e mailed today stating that lets deal because you are below what I offered so call or email me so we can make this happen, still no response. This by far has been the poorest internet sales/ sales experience ever, hands down. First he comes with the our price is firm when it has been reduced 3 times. the latest price is lower than what I have offered them. Arthur does not want to sell a car period, if he did, I would be driving the car today! Other dealership continually make contact with you and try to make a sale or make you happy. this person does not care. I cannot wait to get the automated reply from the sales department, just another form letter from an uncaring dealership only in it for the money! I seriously doubt that the dealership management has the guts to call or email me, we shall see. meanwhile, they have missed out on a sale because of their arrogant smug attitude.


"Very pleased with their sales and service"

5
LeSencha on 01/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a new 2015 Honda Accord from Coggin Honda of Orlando, and was very happy and pleased with the service that I received. I called to inquire about the new 2015 Honda Accords, and spoke with Harry Mendoza on the phone. He was very friendly and personable, and encouraged me to come in. From the very beginning, I was impressed with his personality and professionalism. He was very knowledgeable, and went over and above to get me the best deal he could. The negotiation process went so much smoother and quicker than what Ive experienced at other dealerships, and I was very happy with the end result! The exceptional service that I received from everyone at Coggin Honda far exceeded my expectations and I would not hesitate to recommend them to anyone. LeSena


#1 Dealership Coggin Honda of Orlando

5
Michael McCray on 01/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased 3 cars hassle free, at great prices. Thanks to Arthur Glass and Coggin Honda of Orlando.


great customer service!

5
satisfied customer! on 01/06/2015

Customer Service: 5.0 Buying Process: 5.0

I've been in customer service for many years and have noticed frankly "great customer service" is hard to find! Coggin Honda's staff surpassed my expectations! From the moment I called in and spoke to Arthur Glass (internet salesman) to the finance manager "Nacho", it was easy and I feel like I got a great deal on our 2014 Honda Accord! Thanks guys!


Best Deal and Serice

5
Alex on 01/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the start Johnny was very attentive to what I wanted and went out of his way to meet my need. He provided an excellent service. We struck an unbelievable deal and couldnt be any happier with my new Honda Accord. Also, Sammy, fainance manager, helped me out greatly.Thank you so much for everything!


Top Notch Saleswoman

5
Happy with my New Car on 12/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Elizabeth Rue was my salesperson. I knew what I wanted .. .a 2015 Honda Fit EX, and I knew what I wanted to pay. I had a trade in, and we came to terms on that. Elizabeth made the deal happen, and it was seamless. I made an informed decision and purchased the Fit. NO hard pressure--just Elizabeth's sincere efforts to make the deal worthwhile for me. I highly recommend Elizabeth Rue! (This is my third Honda from Coggin Honda. There's nothing like a satisfied customer!)


some excellent service members who serve customers

3.5
bill hondas are great on 12/23/2014

Customer Service: 3.0 Buying Process: 3.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I have been a customer for years and purchased both new and used cars here. They sincerely try to make customers comfortable. Some service members are really excellent. In the last few years I have noticed that the service department is difficult to reach by phone at times, so long sometimes I give up and try again later. Although my service is generally good to excellent, recently I scheduled a recall repair for my civic. When I arrived at 8am before going to work, I was told that the parts weren't in, and they would call me back when they arrived. They were slightly apologetic. But then I never got a call back. Weeks passed so I called back and was able to get in quickly and the parts were available. I still will go to Coggin Honda for repairs, but I am learning what service members are reliable and which are not. Trial and error.


Great Purchase Experience with all departments ... .

5
Linda on 12/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Marcial Mercado was my salesman. I knew what I wanted .. . 2015 Honda Pilot, and knew what I wanted to pay. I had a trade and we came to terms on that. Marcial made it happen and it was seamless. He obtained the vehicle from another Coggin dealership and it was ready the next day. ALL was good! He gave info with regard to a lease, and also for a sale with financing at.09% for 36 months. I made an informed decision and purchased the Pilot. NO hard pressure for anything, told me about a protection package and finance guy told me about extended warranty and prepaid maintenance. The only thing I can say is that if I had taken the time to really understand the benefits of a prepaid maintenance program or extended warranty, I 'might' have purchased. So, a little better education from dealership 'before' heading into the finance dept might benefit both parties. Once again, there was NO pressure to purchase, and straight forward coming to terms on price! ALL good ... . recommend Marcial Mercado .. . he sells soooo many cars for a reason!


Oil change + tire rotation

2.6
Thiyagarajan on 12/17/2014

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 3.0

I ordered for oil change, exterior wash and tire rotation. The oil change covers wiper fluid refill generally. It was empty when I left. The check list says its filled but it was not. When I went back there not even a sorry, "no problem will do it for you" was the response. And the wash quality was bad. I doubt if they did any wash at all. By looking at these i doubt the rotation was done or not.


Exceptional car purchase experience

5
RaymandoV on 12/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been shopping around, both both online and dealerships, for a new Civic sedan. Trying to match features, price and availability had left me somewhat frustrated. Then I get a call from Nelson Merced of Coggin Orlando. First he took the time to actually listen to my situation and what I was looking for. One hour later he had located my car and emailed a purchase proposal that completely exceeded my expectations in every way. That afternoon we worked out insurance, tag, and purchase details over the phone and net. Next day he delivered my car, over 100 miles, to my doorstep. My advice to anyone looking for a new Honda - figure out what you want, then call Nelson.


Worst customer service

1
Orlvis on 12/14/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I had a horrible experience. Piling on the pressure to buy RIGHT NOW or leave the place, after they offered the most expensive quote. The ridiculous thing was asking me to sign on a quote that I will drive the car today no matter what. But they just made my car buying more easier. I do not have to consider Coggin ever.


New car purchase

1
idopistiner12 on 12/09/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

11/25 6:15pm Manager was shouting at me. Told me he was doing me a Favor because I don't have a jobI should have taken deal yesterdayManager said his day off Tom he was exhausted and Doesnt have time to deal with this. And I should get out of his dealership. Manager refuse to give me his nameManager also said that he was submitting my application to Honda so I could not purchase a Honda anywhere since I was not currently employed


2000 Honda Prelude

5
Ayita on 12/08/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am the proud original owner of a 2000 Prelude. My car is in mint condition due to Coggin Honda. I have taken my car there since I bought her in November 1999! She has 203,000 miles and genuine Honda parts. I have all my repair receipts since I bought her. Every time I drive by the pre-owned car sales side they compliment my car and ask me to think of them when I get ready to sell her! I credit Honda with keeping her in great shape. The service guys are friendly and know their stuff! Best waiting room in Orlando! Thank you Coggin Honda!


This place is Bad

1
jay on 12/07/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

This place is bad...I will not recommend anyone there its a place for the.....


worst customer service experience ever!

1
betzaidaperez15 on 12/02/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

After going to Coggin Honda, I will never step foot in there again!!!!When we first arrived we were approached by a sales man, who showed us the car we wanted and everything was good. However, when we sat down to talk numbers he started to give us high numbers that we could not afford. He kept insisting that what he was offering was the best deal he could give us. He would tell us how much the monthly payments would be, however, when we asked how much the car price was he kept dogging the question. This dealer was not informing us correctly, he was just throwing numbers and was twisting our arms to take the deal. Us not feeling well informed, and pressured into taking the deal we were of course hesitant to take it. When we told him we were going to leave and think about it, he called his manager over. The manager was horrible!!!! he was trying to pressure us and when we said no he pretty much told us were the door was!I do not recommend this place to anyone.


excellent service

5
Enrique Costas on 12/02/2014

Customer Service: 5.0 Overall Facilities: 5.0

Excellent professional service. Timing was great and personnel friendly and willing to help.


Repeat customer

5
Accord Owner on 11/25/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have a very old Honda. Although I I did not buy it from Coggin, it's been serviced there for over 10 years and service managers can be hit or miss. For the last service I had, Bruce was great--extremely friendly, professional and knowledgeable. I thank him for a seamless experience and definitely recommend him.


Liars,false promises and waste of time.

1
Siva Banni on 11/23/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

They give false promises.Michael Moushon ,one of sales person told crv touring 2015 on road price for $29k.So we came from jacksonville to Orlando. Once we came here he is not there and karthik one of the manager telling that he can't make the deal and saying on road price means not include taxes eyc.There is no good service,false promises.Don't buy here.


Excellant dealership. Fantastic staff.

5
Bob & Joyce on 11/22/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We were traveling from Pa. on vacation. Engine light came on. Went to Coggins Honda for service. Diagnosed engine missfire. Needed cylander rings replaced. It was a two day repair. They arragned for a rental car for us. Our vehicle was still under warranty. Our service advisor was Johnathan Camacho. He was fantastic. Very caring. Kept us informed about progress of repairs. We took the car (Honda Odyssey) in on a Thursday morning and he had us back on the road by Friday afternoon. He even came in on his day off to make sure our van was ready when promised. This man is a valuable asset to the Coggin dealership. He made what could have been a very frustating vacation a very enjoyable one.


Honda Recall work

5
ShawnAz on 11/14/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Best experience I have had at a dealer. The work was scheduled quickly. Was sent email reminders All work was done within the time frame. The facility was excellent with movies and free drinks and sweets.


Coggin Service Dept. - Thanks, folks !

5
Jay on 11/12/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I stopped by Coggin Honda yesterday to have the windshield washer checked on my Civic coupe. The service manager (Jim) literally had my car fixed and out the door in less than 10 minutes. He did the washer hose replacement & repair himself, right on the spot. Great service, and I didn't even have an appointment. Thanks, Coggin !


Fantastic service!

5
smrthye on 10/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Coggin Honda provided the best service I have ever received from a Honda dealer! I was driving through Orlando from out of state when my car broke down, and Coggin Honda did everything possible to get me back on the road quickly and safely. Their service was fantastic! Coggin Honda truly stands behind their cars and provides quality work, great service, and a fine product! Comacho kept me informed of the progress of the repairs, Jim went out of his way to try to get me back on the road quickly. Willimus was very professional in making everything happen.


Great experience- would buy there again!

5
swsego on 10/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a terrific experience at Coggin Honda of Orlando. Nelson made sure I was well informed and had exactly what I wanted in my new Civic. He is highly knowledgeable, friendly, professional and made the entire shopping experience extremely easy. It was the best car buying experience I've had- no question. The finance manager, Sammy, seemed genuinely concerned that I felt comfortable with my financial obligations. I was very pleased with the price! I would highly recommend this dealership.


Seriously???

1
ckelly24 on 10/26/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Our experience today was beyond horrific. After test driving the new 2015 Fit, we decided to consider making a deal. After learning they had new Fits due to arrive tonight/tomorrow morning, we asked to see what kind of deal they could offer. After agreeing on an LX automatic that was coming in, we attempted to negotiate our deal with Alvin. He literally told us where we could find the door when we tried to negotiate a better deal than what he offered. This was after an hour of back and forth because he would not budge from MSRP. So we left.Long story short, we came back and advised Sasha and Alvin we would take the lease deal previously offered at 240 per month. We advised Sasha what our credit score was verbally and agreed to fill out the Credit App to start the process. Alvin then proceeded to tell us there was nothing he can do unless we had a 660 or above credit score and he would "call us tomorrow." Didn't I already advise you my score? He let us fill out the application and run our credit only to tell us no? Btw, we have tier 2 credit, not exactly a roach in my opinion. We are so glad Alvin blew us off. He was the most disrespectful person I have ever worked with. When we first met him, he reprimanded a sales associate right in front of us and made us very uncomfortable. After that, he literally told us where we could find the door and then once again blew us off after we came back to make the deal. Management should know that he's mean to customers and costs himself deals. Even the salesperson Sasha apologized for his behavior. Due yourself a favor and fire him.....


Makes buying a car easy and fun!! Great experience!!

5
jflynn57 on 10/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I received a call from Nelson Merced too see how I was enjoying my 2012 Honda CRV, and offered me a great deal to get a new 2014 CRV with no money out of pocket and no lease penalties for turning the car in early. It sounded too good to be true, however, within a few days, I was driving my new car and very excited as well. He also took care of a few things for me that I needed with this car and Nelson made it happen within 24 hours with one phone call.Now that is good customer service!!! After driving 5 Volvos over the past 15 years, I can honestly say, I like my Honda better, along with the great service. That's why I just got my second one!!! This dealership is great and I'm always treated well. Thank you Nelson for the follow up..


THIS PLACE SUCKSSSS!!!!!

1
David H. on 10/25/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

I will never go to this location ever again!! I got my car from a Coggin Honda in St Lucie County but live in Orlando. I went to this location to try and get a new tire. I just got my car last year, and still have a warranty for 8 years. I pay for the warranty every month!! These people would not change my stupid tire! I spent all this money on this car and just last month they did an oil change. But today its a different story? Please. Plus the front person was so rude. His name was Rosario, just so you know! He is so mean and will not let you speak to a supervisor! There was no attempt to help me or resolve the situation. I waited a half hour in total to walk away with a flat tire. BEWARE!


Best Experience of a Dealership

4.7
Barn Dog on 10/25/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I would rather get a root canal than go to a Dealership. Robert at Coggin was very nice and professional that made it as pleasant as possible. He tried his hardest and actually negotiated a deal with my price. When he gave me my price, I thought o crud, now I'm committed. I had just been dealing with Napleton with a like vehicle and they wasted two hours of my time. One hour on a Sunday and they couldn't negotiate a price because they said a manager wasn't there. The following Friday another hour with no price, I walked out, and I know the owner. Well done for coggin.


Bold Unethical, unprofessional and more

1
jovalle on 10/24/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Is been near two weeks I am searching to buy a vehicle specific a CRZ and i requested a E-quote. This email was replied by Michael Fredrerick, we have some email exchange, and I requested a quote foe Both Honda CRZ models... the Base and the EX, Also I received an email from Nelson Merced to check on how things were going. I called the dealer and spoke with Nelson and Frederick regarding an existing quote I have. Upon that, they just want to match or make me a better offer and asked me to forward or proof of this quote.I called Coggins Honda of Orlando in less than a week more than 10 times and left messages for Mr. Nelson "that he never get" ... further more, I called today 10/24/14, I finally got the opportunity to speak to him and schedule an appointment the same day.Upon arrival ... I waited at least 15 minutes for Mr. Merced, and he showed me the vehicle and there was a lot of interruptions in-between for unknown reasons that my husband and i have to waited almost 30 minutes... we were thinking about leaving when Mr. Merced came back. With the good news!!!! That Coggin Honda will HONOR/MATCH THE QUOTE FROM THE DEALER I GOT!!! and I will not going to be charge for the extras!!!! AMAZING!!!!! Mr. Merced immediately started to trash talk about the other dealer .... pointing that they are well know for "switch n bait practices", and so far the ONLY UNETHICAL PARTIES ARE COGGINS by having people like you, so unprofessional, trying to under estimate people intelligence. WE are not IGNORANT people Mr.Merced, by far you are not offering a good deal or living up to the OFFER ME A BETTER PRICE DEAL!!!! You lie to me ... make me waste my time and drive 25 miles one way to meet you for a deal that you have no intentions to meet. Further more I was VERY CLEAR , on what I want and how I wanted and terms, you called a 3rd party, that was as unprofessional as you that did not presented himself accordingly, but put in front of us a sheet of possibles monthly payments. And when I said NO... because the conditions are different, then ANOTHER GREAT IDEA!!!! "why you dont get onother car"? ARE YOU KIDDING ME? REALLY YOUR AUDACITY IS SIMPLY OUT OF CONTROL!!!! I explained that I did not went there for that... AT THAT POINT Mr.UNKNOWN AND Mr.MERCED SIMPLY SAID OKAY TO US, AND BOTH WALKED AWAY AND LEFT US THERE... my husband and I we looked at each other and talked ...whats going on? Why they treating us like this? This is very rude...Insulting...Generalizing Coggins Honda of Orlando simply cant meet, provide high quality of services or sales because they are incapable base on employee selection and capacities... Shame on you Coggin!!!! and I really hope to hear from the General Manager Jerry Lovins to address this matter....


Honda CRV

4.3
Barbie fan on 10/22/2014

Customer Service: 5.0 Buying Process: 3.0 Overall Facilities: 5.0

Todd Lee was the best and very professional. We knew what we wanted when we arrived at Coggin Honda dealership. We didn't have to wait that long for a decision.


Great service

5
J.H.S. on 10/12/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It only took a few hours, they called, sent someone to pick me up who was very friendly, and there were no problems. All done.


My car likes to go there

5
Deborah on 10/06/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased my 2012 Civic Si from this dealership. I just have to say that the service department is truly excellent. I always arrive with coupons to keep the cost down, the gentleman who always helps me with my car issues is very straight-forward and he will tell me if something needs to be taken care of immediately or if it can wait a while. The most memorable experience at this dealership happened when the sun roof of my car decided to stop working, just a few miles after the car had gone out of warranty. It was going to cost a small fortune to replace it. Eric was awesome, he made the proper phone calls to Honda and was able to get the vehicle repaired at no expense to me...thank goodness! The facility is clean and neat and the entertainment area is excellent, they always have snacks, fresh coffee and popcorn. I never mind the wait at all. Lastly, I also had some body work done on my vehicle after an unfortunate accident. They made the repair, and when there was an issue, they fixed it and even provided me with a rental car. Great people, great dealership. Good work!!


Great Service! Always.....

4.8
Debbie on 09/25/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been coming to this dealership since 1988, and I highly recommend the service department. The Service Manager, Advisors, Mechanics and shuttle driver (Juan) are all top notch, and customer service is number one at this dealership. Thank you very much -- from a very loyal and satisfied customer.


The Best Experiance ever shopping for a Car.

5
DonandSylviaT on 09/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the best experiance ever shopping for a car. Coggin Honda beat thier competor by over $8,000, getting me into the car that I wanted and the right payments. My salesman Mike was awesome. He explained everything very well, and I did not feel pressured into buying. He got me top trade for my car, over 2700 more that one of their competitors. They located me the car I wanted and broght it from The St Augustine. He even delivered it to my front door. From now on, we will always shop at Coggin Honda for our Automoble needs. Coggin Honda Rocks! Also, where I got turned down for a decent finance rate. Coggin was able to get me a great rate for my less than average credit.


Incompetent internet sales manager

1.2
jlm98fl on 09/17/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

Unfortunately, my experience with Mike Moushon does not match those of prior reviews. I contacted six dealerships last month, online, to begin working out a price for a 2014 Honda Odyssey. Mike at Coggin provided the best car price of the six dealers by almost $1000...which was about $5,000 under MSRP. Two dealers provided a detailed quote sheet with an "out the door" price (including dealer, tag, and title fees and sales tax). One other provided a final price in an e-mail, and the other three would not provide a final price, including Mike. I called him and he acted annoyed that I had called his cell phone and he was not at his desk...even though his e-mail provided his cell phone! I asked him if they would throw in 2nd row seat covers, and he said "most customers don't care about those." I don't care about other customers! After asking for a final price via e-mail, he didn't respond for two days. I sent him another e-mail with two questions...was the car he responded with still available, and to clarify the car price, the dealer fee, plus sales tax and tag/title and that there would be other fees. He finally responded with an answer to the first question, but IGNORED the second. His response said he hadn't looked on the lot, but he could "grab" me one...when can I come over? Being that I live about an hour away, I wasn't going to drive over to Orlando to get jerked around, so decided he was not going to work out. I then came to an agreement with a dealer in Tampa and purchased the vehicle...and that dealer was one of the two that provided a detailed, written, price quote. Five days later, I received a phone call from Mike...he asked if I was still interested. When I told him he hadn't answer my pricing questions, he claimed that he had, even though I have the e-mails to prove otherwise. He blatantly lied to me on the phone, and after reading other reviews of individuals who received an e-mailed offer only to have the dealer tack on additional fees, or revoke their offer altogether, there was no way I was going to do business with Coggin. It's a shame...had he confirmed the financial details I asked him to, he would have certainly had a sale.


Incompetent internet sales manager

1
jlm98fl on 09/17/2014

Customer Service: 1.0 Buying Process: 1.0

Unfortunately, my experience with Mike Moushon does not match those of prior reviews. I contacted six dealerships last month, online, to begin working out a price for a 2014 Honda Odyssey. Mike at Coggin provided the best car price of the six dealers by almost $1000...which was about $5,000 under MSRP. Two dealers provided a detailed quote sheet with an "out the door" price (including dealer, tag, and title fees and sales tax). One other provided a final price in an e-mail, and the other three would not provide a final price, including Mike. I called him and he acted annoyed that I had called his cell phone and he was not at his desk...even though his e-mail provided his cell phone! I asked him if they would throw in 2nd row seat covers, and he said "most customers don't care about those." I don't care about other customers! After asking for a final price via e-mail, he didn't respond for two days. I sent him another e-mail with two questions...was the car he responded with still available, and to clarify the car price, the dealer fee, plus sales tax and tag/title and that there would be other fees. He finally responded with an answer to the first question, but IGNORED the second. His response said he hadn't looked on the lot, but he could "grab" me one...when can I come over? Being that I live about an hour away, I wasn't going to drive over to Orlando to get jerked around, so decided he was not going to work out. I then came to an agreement with a dealer in Tampa and purchased the vehicle...and that dealer was one of the two that provided a detailed, written, price quote. Five days later, I received a phone call from Mike...he asked if I was still interested. When I told him he hadn't answer my pricing questions, he claimed that he had, even though I have the e-mails to prove otherwise. He blatantly lied to me on the phone, and after reading other reviews of individuals who received an e-mailed offer only to have the dealer tack on additional fees, or revoke their offer altogether, there was no way I was going to do business with Coggin. It's a shame...had he confirmed the financial details I asked him to, he would have certainly had a sale.


Satisfied Customer

5
Alisa, CRV owner on 09/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am on my 3rd car from this location. People are friendly and professional. Amenities are great.


My Search for a 2015 Honda Fit

5
Sweettimebear (Nancy) on 09/14/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was having difficulty purchasing a new 2015 Honda Fit (desiring a particular model and exterior color). A Coggin of Orlando salesman, Michael Moushon, was very diligent in finding the exact car that I wanted. He kept me informed about what was needed to initiate & complete the process. He was very pleasant and helpful. If you are in the marketing for purchasing a new vehicle, please contact Michael. I know you will be pleased.


Manager

1.8
10101010 on 09/11/2014

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

Worst experience. The car fax are lies, I went to another honda dealership, turns out my car has an accident. Unreal, they made money from that, on my to getting an attorney.


Wonderful Experience-Best Car Buying Experience!!!

5
Lurtsema77 on 09/03/2014

Customer Service: 5.0

The best experience I have ever had. Friendly, Helpful. They were great. I was upside down in a car and they got me into a brand new Accord. I would highly recommend this dealership and this sales person to any and all.


Deception, Lies, Bait n' Switch, False Advertisement..BEWARE

1
speechless on 09/01/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Words cannot express how unethical, deceptive and horrific our experience was at Coggin Honda of Orlando. I highly recommend anyone considering making a purchase from Coggin Honda of Orlando to read through reviews posted online and proceed with extreme cautionespecially if you are dealing with anyone from Internet Sales or have made any verbal agreements before wasting your time! After agreeing on a crystal clear deal and making an over the phone down payment to hold the car during our 90 min drive to Coggin we arrived to be haggled from the minute we walked in the door til the minute we left.Submitted an Edmunds view price now two days ago for a 2015 Honda Fit EX with the MSRP price of $19,025 crossed out with special offer listed in bold below. Within minutes we received a nice auto-response email from Coggin Honda of Orlando signed by Michael Frederick, Internet Sales Manager as well as a vm shortly after. After researching fair market price and several local deals I returned Michaels vm two days later. I spoke briefly with Michael and he informed me the price was pretty firm at $19,025 since this car was in high demand. After several hours I called back and was connected with Nathan Schreiber since Mike was busy. I reviewed with Nathan that Mike had told me $19,025 was fairly firm but that I had just spoken to another Honda dealer in Central Florida that was able to offer me the following deal: $350-month for 60 months with $450 down payment (which covered the estimated new tag cost), around Hondas advertised 1.9% APR and confirmed several times the monthly payments includes all taxes, dealer fees and any outstanding costs. I told NATHAN SCHREIBER that this dealer was not receiving this blue 15 Fit EX until next week and that if they could match that deal (since they had the car in blue my wife wanted) that I would immediately provide him a good faith deposit and head straight to the dealership to purchase. Nathan asked if I had the outstanding deal in writing from the other Honda dealer in writing and I explained it was a verbal agreement. After two emails, three phone calls and an online extended credit application Nathan accepted my $450 tag down payment and we were on the way to buy the car as agreed upon over the phone. On the drive down my wife and I discussed how this was the most pleasant car buying experience to date.The minute we walked in Coggin Honda of Orlando that all changed. We were told Nathan would be right out and shortly later Michael kindly greeted us, explained how busy hed been all day and that he would just need to get the paperwork and details from Nathan since he was unaware and just the middleman. Waited, signed a credit report (which had already been run) and waited some more. Michael then brought out a paper with a deal for $377 for 72 months w/ $450 down$6,144 MORE than my verbal agreement and down payment with Nathan Schreiber two hours previously over the phone. He explained that they had just added Coggin Honda extras including Nitrogen in wheels, wheel locks, trunk tray (which were both in original packaging in the trunk) but we were told would be installed before we left.Please note the sticker on the car clearly was labeled $19,025 and these extras were around $3k.In fairness to Mike he never discussed any terms over the phone, told me that and said hed check with Nathan and be back. I honestly feel that Mike Frederick was honest at all times unlike ever other employee there and would recommend him and him only. After several more exchanges Mike and a boss came back offering $378 month for 66 months, $450 down. I again explained I had agreed to the $350 month deal and made down payment with Nathan, asked to speak to Nathan or else we had to leave. Mike and his boss came back again with some new numbers far from my initial agreement with Nathan so we thanked them for their time and walked away to head home. Nelson Merced approached us as we were getting in our car to head home and explained he was the Internet Sales Director, had overheard our conversation, and wanted to do whatever it took to make things right. Reluctantly we agreed to come back inside. After re-explaining the situation Nelson said he would personally look into and get right back to us. I cant remember the first offer he came back with but the second offer was for $375 for 60 months, $450 down. And Nelson was so kind to offer us the Coggin Honda upgrade package not on the sticker nor asked for a steal at only $500 on top of the $19,025. Not sure what he didnt get about the fact that the back and white deal with Nathan Schreiber was already agreed upon asking me if I was stuck on the $500 for the amazing extra package he was providing me. At that time he came back and said they couldnt offer anything better, asking me to come back after the other Honda dealership would not commit to their agreement we had originally discussed. He then had the nerve to imply once again I was lying stating he just spoke to this Honda dealer and they had all of the same extras on the car in their lot when I informed him again it was not arriving until the following week. Went back inside before leaving to have them refund my $450 deposit that went smoothly. As I was leaving Nelson once again asked if I was sure there wasnt anything they could do to earn my business and I stated once again simply honor the $350 deal 60 month $450 down negotiated around $18,530 sell price and he asked me if I had done my math correct for the 1.9% Honda APR deal expiring 9/2 as 0.019%. Ive NEVER Been so disrespected in my entire life. NEVER in my life Have I felt so deceived, lied to, taken advantage of or treated with zero respect. Ive been in sales for the past 20 years and would NEVER dream of treating a customer nor another HUMAN as Coggin Honda acted. I dont fault Michael as he seemed very honest, even Nelson as he was caught in the middle. But DO NOT work with NATHAN by any means!!!PLEASE do your research online prior to wasting your time here and search reviews, etc. Maybe theres a reason Coggin Honda of Orlando is NOT BBB certified?!? FTC Sweeps 10 Auto Dealers in Jan 2014, maybe the missed one here. Please do your homework and leave honest feedback so others avoid the headaches we had to deal with.


Very disappointed with Coggin Honda Orlando.

2.2
Lisa B. on 08/26/2014

Customer Service: 2.0 Buying Process: 1.0 Quality Of Repair: 3.0 Overall Facilities: 3.0

My 2006 Honda Accord with less than 72,000 miles was brought in to have the master window switch replaced and the AC unit checked as one side was blowing hot and one side was blowing cold. Both keys were given to the service tech Drew Craig in order for them to reprogram them due to the master window switch being replaced. One of the keys was returned broken and not programmed. When I returned to the dealership today to have them reprogram the key and address that it was broken while in the service department's possession I was told that they could not justify a $200 key for a 2006 car! The key was in working order when given to the Service department! I was told that I could glue the key fob back together. Once again, VERY DISAPPOINTED with Coggin Honda.


Good service from Bruce

5
SH on 08/25/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bruce did a great job getting my van fixed. I would recommend the service to anyone.


Amazing!

5
Hdesensi on 08/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We first pulled into services, and Jonathan Camacho was the first one to speak and let us know we'll be helped. He provided us with great service while listening and telling us the procedure to getting our radio fixed. While they worked on it, we enjoyed the movie and snacks. Service was so great we schedule to have something else in the car fixed with Camacho. Everything went smoothly, but when it did get bumpy Camacho was there to reinsure us and help us with his best interest. It was really pleasant working with Jonathan camacho at The Honda dealership. Great service!


Do yourself a favor and go somewhere else

1.5
April McEachern on 08/21/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

Worst experience ever. When I contact the dealer, I was already approved by my credit union, so I just needed to pick out a vehicle. I totaled my previous car and had to wait for GAP to finalize, etc., so I initially just went to test drive and talk with them. I met with Nathan S, and he wanted to see if he could finance me through Honda, which I knew they couldn't get me a better rate than my credit union, and I had no intention on financing with them when I was approved through my credit union with a good interest rate and have a great relationship with them. I told him to go for it and he came back and said they couldn't get me a better rate. Told you that. When I returned, to purchase my vehicle, I met with Todd and he was professional and nice. I felt comfortable with him. The finance guy...not so much. He demanded that they try to finance me with Honda. I told him Nathan had already tried and he kept saying, well we were under the impression this deal was going to be financed through Honda. I specifically said I was going through my credit union and was preapproved before I even came in to alleviate all of this crap. He kept saying, we have to try. I just said whatever. He comes back and hands me the paperwork to sign. He doesn't walk me through anything, he's just got this mug on his face the whole time. I guess he was frustrated that they practically gave me the car and couldn't get me to add anything "Honda" to it. He doesn't mention anything about the application outcome. He tried to offer me a warranty, but I said no b/c it would put me over the monthly payment I wanted to make & he got an attitude. So unprofessional! I understand your job is to sell but don't get an attitude if someone says no. If you're going to give it to me for free, fine but you wouldn't be the one paying for it, I would. After that foolishness is over, I get to finally take my car home. Another salesman, Michael F walked me to my car and set me up on bluetooth, etc. He was nice. But here's the kicker. I get the car home. The next morning, I have ants in it. I have had 3 cars in the last year and a half, this being the 4th, and have NEVER had one ant in my vehicle. I knew it had to be in there from the dealer. I took it back up there and Todd told me if I have them in there already, they were probably there when I bought it. They cleaned it out, which it was already clean, and did whatever they do. I called to see if my vehicle was ready and they couldn't find it in their system. Todd told me he would call me but he was off that day. So I went up there angry that I have to be dealing with this to begin with, I told them, somebody just give me my car. The receptionist gave me the keys, but no one knew where it was. I had to walk around the lot looking for it. I get it home and it still has ants in it. I knew they couldnt fix it unless they applied some kind of ant bait or something, but I wanted to give them a chance. I was sitting there holding back tears because I was so angry and I didnt want to go off and have to have the police escort me out of there. I would NOT recommend them at all. I filed a complaint with American Honda and the Better Business Bureau, but have decided I'm going to fix the ant problem on my own. They couldn't do it and I don't think they tried or care to fix it. I wouldn't be surprised if they did it on purpose the way the finance manager was acting. I have contacted a pest control company and they told me what to do. If I tried to do a trade-in, I would have to go over the whole application process all over again with my bank, and I just don't want to deal with it. I totaled my last vehicle just 2 weeks ago and its all too stressful. I will be taking my service needs to another dealer and will not be dealing with them ever again.


warranty service

1
lmercado on 08/18/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Purchased a new car and this is the second seal leak I had to have repaired however this last time I have come to get my car serviced I leave with a white dusty scrape on my right front bumper that is extremely fresh Eric scrapes it off. And says he had noted it was there before hand. When I never scraped hit bumped into anything with my 2 year old old but I can be blamed for something one of their service workers did and they can easily cover it up by stating it was there.


Excellent and Prompt Servcie

5
Mike P on 08/13/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent and prompt service. Technician did an excellent job identifying and resolving issues with the car. I would recommend to all having their vehicle serviced here.


Do NOT buy a used car from here!

2.5
TiffanyC on 08/13/2014

Customer Service: 1.0 Buying Process: 3.0 Quality Of Repair: 1.0 Overall Facilities: 5.0

When we first bought our used 2010 Honda Civic here, the buying process seemed sufficiently pleasant and the facilities and sales people were all very nice. However the day after we brought the car home, the key was difficult to insert into the keyhole and had to be "jiggled" in order to fit properly into it. We called our salesperson right away who referred us to their locksmith. This locksmith had to change plans several times and finally we had to meet them on the side of the road to re-key the door. Well, something in the process went wrong and over the past 10 months the situation has gone from slightly annoying to absolutely unacceptable....to the point that I was stuck in a parking lot trying to fit my key into the ignition of my hot car for 30 minutes without any luck. And we called Coggin Honda about the issue, however it was no longer their problem, so there was "nothing they could do about it." That is NOT what you want to hear when you bought a car less than a year ago and the issue was supposedly fixed from day 2. So, $1,000 later, we have a new ignition and have re-keyed our whole car. The best part was, instead of offering to fix the problem, the sales manager asked us what we owed on the car and offered to trade it in (at our expense, of course). Needless to say, save yourself some time (and money) and go elsewhere to buy a car.


customer service

1.5
tina on 08/11/2014

Customer Service: 1.0 Overall Facilities: 2.0

Thanks, Jeff for a caring attitude. My car needs TLC and it did get it. Thanks, again


Great service dept.

5
Tom in Orlando on 08/11/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

On a busy Saturday afternoon the service department went the "extra mile" to make sure that I was happy with a number of service items that I needed. I bought my 2011 CRV here and that was a painless experience as well, but this review pertains to the service department. My vehicle is out of warranty now. Never had an issue that was not normal maintenance. I have been to other local repair shops for maintenance. In the long run I find them to be more expensive and less reliable than Coggin Honda. Honda has the correct parts and the expertise to do the job correctly the first time. They get you in, make sure your satisfied, and get you out on your way. Facilities are great while you wait. The only thing they are missing is the complimentary "beer & wine" bar. But I understand.


courteous service, clean and spacious facilities

4
jcbm on 08/08/2014

Customer Service: 4.0 Overall Facilities: 4.0

The fact that I have returned (several times) to Coggin Honda for my vehicle's periodical service, speaks volumes. With so many choices available, I've selected Coggin for it's quality, honesty and friendly environment.


Always a Honda!

5
JBS on 08/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Pleasant experience meeting Mark Kelly, Irene, Chuck, and Felix at Coggins. Mark called to follow up on my interest in purchasing a new 2014 CRV. No pressure since I knew what I wanted. Had accessories installed and now I am enjoying my 5th Honda car.


New Honda Civiv

5
Wayne Parris Raleigh Driver on 08/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Wow I could not hope for a better car buying experience during the purchase of my 2014 Honda Civic. Talk about customer satisfaction, Coggins Honda customer service shuttle picked me up from my home drove me to the dealership, and walked me through the car loan application process every step of the way. Not to mention my new Honda Civic is terrific. It reminds me a lot of my 2003 Acura RSX with a great deal of High Tech improvements. I would recommend Coggins Honda to family and friends in a heart beat. Wayne Parris


Great service, honesty, and follow-up call

5
Troy on 08/02/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in for an oil change and the B service on my Odyssey. Service advisor was friendly and honest and my Odyssey did not need anything additional. The next day I received a follow-up call from my advisor which was very nice.


Recent Service Department Visit

3.6
mylieciracus on 07/31/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 2.0 Overall Experience: 4.0

Ed Armas as usual from the very first visit I ever made in 2010 for my Honda civic car 2010 till now with my 2012 civic have been very attentive and knows how to give me advises about car maintenance and excellent customer satisfaction. I give him 5 stars. As for new service guy Yoel Rodriguez for a beginner in your dealershipis good enough and given the right time and experience he could bring out the best in him. To one new employee of this department needs to be respectful when customer call back after her visit if she has a question than denying her call and pretend he was not there is a bad customer service on the phone! I give that guy 2 stars..


Deceptive Business Practices

1
thomask12 on 07/27/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I was in contact with sales personnel at Coggin Honda of Orlando regarding a 2014 CR-Z EX. Over the course of many days we exchanged several phone calls and emails to agree upon a deal. They requested VIN numbers for my trade-ins, detailed photos and information regarding their history and condition. The salesperson and I agreed upon an OUT THE DOOR price of the Black 2014 CR-Z EX for $24,000 including the 5 year / 100k mile warranty, with my two trade-ins and including the payoff that I owe ($8300) on the motorcycle trade. I sent them all of the requested information, including detailed photos and descriptions. The sales person told me that they would work with this. I specifically emailed them stating that I didnt want to drive down to Orlando from Jacksonville to be told the deal couldnt be done. Afterwards, I was told that the GSM (General Sales Manager?) JR was aware of both of my trades and had the email read to him, and he saw no problem in doing this deal ($24,000 and the two trades, including the balance owed on the motorcycle for the CR-Z EX with the 5yr 100k miles warranty). They then asked me to come in, and asked when I could.I took one of my very few days off from work to drive over three hours from Jacksonville to your Orlando dealership in the weekend traffic and rain. My salesperson informed me via text that she would be in shortly since I arrived early, and she was at church. So, she was inconvenienced as well. While awaiting her arrival at the dealership I looked at several of your vehicles just to pass the time. One aspect that really caught my attention in a negative way was this; while walking up and down rows of cars, and multiple salesmen outside making eye contact with me, for nearly 30 minutes or so, not a single employee approached me on the lot and asked if I needed help. I even entered the dealership, used the restroom, and exited without a single acknowledgement from a salesperson, except the front desk girl saying Hi. Very perplexing. So I left, grabbed some lunch, and returned to meet my salesperson.We went for a quick test drive in the CR-Z I selected, just to make sure it was the right one for me. Shortly after we then returned to the dealership to do the paperwork (or so I thought). While walking inside, my salesperson said Were just going to go inside and work up the numbers. That phrase was an ominous foreshadowing to the deceptive business practices that were to come. My immediate thoughts were, Work up what numbers? Weve already agreed upon the terms, conditions, and out the door price! After sitting down, I was informed that the out the door price would be $26,600.I was astounded! Quite perplexed I asked her to review the numbers with me. It turns out that price wasnt even including the warranty which was supposed to be included in the deal. After asking her about the warranty they informed me that the final out the door price would be closer to $29,000! There I just stopped the encounter, asked for my drivers license and keys for my car, and informed them I would be leaving. I was asked to show them the copies of our email agreement, as if to prove what was promised to me. Now my integrity was being called into question, subtly . So, I gladly handed the salesperson my phone with all of our emails and agreements and she took it to her sales managers. She came back and said there wasnt anything that could be done! With that I was left shocked, feeling disgust and anger. Silently I got up, asked for my keys and license, and headed towards the door. On my way out my salesperson followed me and addressing the sales managers told them I came all the way from Jacksonville and was returning without the vehicle, they just sat there, with careless expressions on their faces and said nothing. I don't blame Ms. Rue, your management team on the other hand is completely at fault. Approving a transaction one day, BAITING a customer, then retracting the proposal after the customer is in store is a textbook example of deceptive trade practices, UNACCEPTABLE! A formal policy statement made by the FTC in 1988 states: currently, a practice is deceptive if it will likely mislead a consumer, acting reasonably under the circumstances, to that consumer's detriment. That perfectly defines my ordeal with Coggin of Orlando.NEVER in my life have I felt so deceived, betrayed, used, and foolish. Its amazing to think I was originally asked to ride my motorcycle in and have a family member bring my car too, so then I could have been wet and disgraced while simultaneously inconveniencing my family as well! We have owned several Honda automobiles, but if this situation isnt corrected our current accord will be the last Honda I ever own, and will be sure to make this story known to every person I come in contact with. This entire ordeal was a disgrace to the Honda of America brand, and was insulting to myself. I expect Honda to honor our original agreement and offer me compensation for this situation which should have NEVER happened in the first place. If I could rate 0/5 I would!Edit: Today I received a follow-up call from Coggin Honda of Orlando regarding my previous bad review. Ms.Rue called today and "offered" (attempted to bribe) me with less than originally agreed upon (see my last review on how they baited me to their dealership, and then REFUSED to honor their written promises).I was told she would honor our previous written agreement regarding a 2014 crz ex, UPON THE CONDITION THAT I FIRST REMOVE THE NEGATIVE REVIEW! What nerve!When I asked Ms.Rue about the warranty which was part of our original agreement, she said that she absolutely could not include it. So one day via email she can, then after their bait - and - switch is discovered, their whole offer changes?! It sounds like this dealer just doesn't want the public to know of their DECEPTIVE BUSINESS PRACTICES! When I told them that my review wouldn't be removed until they honored our original agreement and I was a satisfied customer, she just HUNG UP ON ME! This is the absolute example of customer disservice!Coggin Honda is attempting to conceal their deception! Maybe they will try to deceive me a third time? Since day one, and my first correspondence with coggin I was completely honest and transparent of what I expected and was willing to do. Coggin Honda of Orlando used trickery and deception in an attempt to lure me in and boost their profits while simultaneously imposing an undue burden and detriment upon me!Don't let yourself be deceived, find a dealership that is upfront and honest with is customers.


Ripoff

1.8
mypassion1 on 07/18/2014

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

On January 21 2014 I went to Coggin Honda of Orlando to trade my car. Everything went well until I went to finance, Mr. Sammy Naba convince me to by buy extended warranty so he can drop my rate by 1%. He also said I can call to cancel the extended warranty after the loan is approved. My vehicle extended warranty maintenance contract is from Fidelity Warranty Services, Inc. (FWS). On February 10th, 2013 I call FWS Insurance and told them to cancel the contract due to fact I can cancel in 90 day with 100% refund. The person on the phone told me I have to go to Coggin Honda of Orlando to cancel the contract. The next day I went to the dealer and cancel the insurance. The finance manager Mr. Osama Abu-Naba'a told me it would take 2 to 3 weeks for the $5800 to credit back to my account. I call several times and he told me they send the money to the bank. I contact the bank but, they never receives the check. On March 25th, 2014 I went back to the dealer and spoke to the head of finance Mr. Jason Pangle he told me Mr.Osama Abu-Naba'a had never canceled the insurance and he will do it himself. Still today the bank has not received the check and either of these guys wanted to talk to me. I want to report this as breach of contract and fraudulent activities and bad business practices. Please do not do business with them.


Great Service all around by Bruce and Gabriel

5
JBen on 07/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went for and oil and filter change, and had my Car Care papers with me and they took care of everything extremely fast and efficient. They even gave me a complimentary car wash. Great experience.


Terrible customer service/Loyalty means nothing!

2
JWDEAN66 on 07/08/2014

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

Im writing this review to express my frustration and disappointment with Coggin Honda of Orlando. On April 2, 2014, I purchased a 2011 Honda Civic from the Used Card Department. I also purchased an Optional Service Contract for $2,668.89 from Coggin Honda. The contract was with JM&A Group/Fidelity Warranty Services, Inc. On April 17, 2014 I returned to Coggin Honda to cancel the Service Contract. An employee in the Contract Department completed the Cancellation Form and had me to sign. The employee told me it would take approximately 4-6 weeks to receive the refund from JM&A. After six weeks passed, I contacted JM&A to check the status of the refund. I was told they never received the Cancellation Form from Coggin Honda of Orlando. The JM&A employee asked me if I had a copy of the Cancellation Form, which I did have. I faxed it to them and they began the refund process. They said they would be returning $2,506.00. I was told by JM&A employee that the remaining $162.89 in taxes should be returned to me by Coggin Honda. I telephoned the Contract Dept. employee about the tax refund. That employee told me that I would have to speak with the Accounting Supervisor. He transferred my phone call to the Accounting Supervisor. When she came on the line I introduced myself and explained the reason for my call. She immediately became irate and spoke to me in a hostile tone of voice. I asked her kindly to be civil, theres no reason to be harsh with me. She said we dont usually return tax charges after 30 days. Ms. Caldwell further said shell look into this and then cut me a check. As of this date, I havent received a check or telephone call from anyone at Coggin Honda of Orlando.


GreaExperience

5
Rocketman on 06/30/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Best car purchase experience I have ever had. Both the salesman and the finance manager made it happen. I got the car that I wanted and a finance deal that I could afford. No pressure and a very relaxed atmosphere. Even got free hamburgers, chips, and soda for lunch. Thank you!!!


Excellent service!!

5
ByronKathryn on 06/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to say how wonderful of an experience we had at Coggin Honda last week. Jonathan Camacho was extremely friendly and helpful. In what could have been a very stressful time, he helped us get our engine completely rebuilt in less than 24 hours! We were very impressed and would like him to be recognized for his excellent service. Thanks for everything!


O U T S T A N D I N G S E R V I C E!!!

5
JPG on 06/26/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We are on vacation from out of state and my daughter needed unscheduled maintenance on her 2010 Pilot. Edward was very helpful in getting her car in to the shop as quickly as possible and having the work completed in a very timely manner. No hassle, no fuss. Just great service from an outstanding group of professionals. THANKS EDWARD AND COGGIN HONDA OF ORLANDO!!!


Great Job Coggin!

5
JS on 06/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I have been Honda customers for over 16 years and we recently moved to Orlando so we left our loyal dealership behind. It was time to trade in our 2008 Odyssey so we educated ourselves on the the 2014 Odyssey's features and price. We now just had to find a dealership to purchase from, we visited all of the Honda dealers within a 50 mile radius of Orlando and never eve was offered a test drive. The search made us considered a Toyota Sienna after a visit to some of the Honda dealers. We decided to stop into Coggin just to give the Odyssey one more shot and actually test drive it. We arrived there on Friday at 8:00pm after work and we were not planning on doing anything but test driving and coming back on the weekend. The main reason was because we have all 4 of our kids with us and we were all tired. We were introduced to a salesman (Sal) by a customer who was leaving the dealership with their new car. Sal was interested in understanding our reason for the visit at the time. He asked us what we were looking for and got right to showing us a van with the options we wanted. He wanted to make a deal that would make us happy and we were totally fine with the the price of the new car and the amount they were giving us for our trade. "We do understand they do need to profit a bit". Once we said yes it was about 9:20pm, and pulled the van into the shop to prepare it for delivery in which they did not take any shortcuts. The challenge as stated earlier we had our 4 kids with us 1 year old twins, a 5 year old and an 8 year old. While we were waiting for the van and doing the financing paperwork they went above and beyond to make my family comfortable. We left with our van and are completely satisfied, I also want to note we stopped back in to pick up some accessories they ordered for us and they still wanted to ensure we were 100% satisfied. Everyone we had interaction with was professional and courteous, great job Coggin! JS


Worst experience ever

1
Nora on 06/22/2014

Customer Service: 1.0 Buying Process: 1.0

I was aiming to trade my car and taking a new accord car. They had a discount sale and they refuse to give me the price of the car after sale. I talk to one guy their and I believe the manger they were very very rude and they want to take my car with only 7000 dollars although other Honda branch said that it deserves 11000 dollars. He told me the sale price is only an advertisement. I wonder how can tow Honda branches check the same care in the same week with a price difference of 4000 dollars. The experience was horrible. He was attacking me when I was talking and when I told him to take my car with the same price the other branch suggested he said we are not opening this place for charity. I suggest you never deal with people of this branch and if anyone know a number of a person that I can complain to please provide it to me . Honda was my favorite car , now I will not buy it and will not suggested to anyone I know. I will go for Toyota even if it is expensive at least the people their are way much respectful and HONEST.


Great service received from Coggin Honda

5
Luc Vidal on 06/21/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was on holiday in Orlando and had to get my Honda Pilot serviced (seized oil dipstick). This occurred during the Memorial Weekend. I urgently needed to have this problem repaired as I was driving back to Ottawa (2 days drive) after the weekend. Drove to Coggin Honda and met with Advisor Fernando Munoz. Even if they had never seen this type of problem before (problem caused by rust) they went all out to make sure my vehicle was serviced in time for my departure from Orlando. Both Fernando and the service manager went out of their way to reassure me and took good care of us. They even had a rental car ready for us. All I can say is thank you to Fernando and his manager for the professionalism they showed during our visit to their dealership. I would not hesitate a second to recommend Coggin Honda to a friend.


Best Salesman and Dealership ever!

5
EauCarls on 06/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a 2007-2011 Camry. I lasted almost 3 weeks looking for the Camry. I had some ok and not so ok experience at other dealers. I was driving on OBT and saw a Camry on the Coggin Honda lot. I walked in and asked to see the car. Mark Bhimani was the salesman that helped me. Mark is the best salesman ever. He was very nice and knowledgeable. Mark made us feel at home. I wish I would have gotten to Coggin before the other dealers. Erik Gunnarsson helped us with the final price of the car. Sammy De La Rosa was the finance manager. I only stay with cars for 3 yrs, I will go back to Mark so I can trade my 2010 Camry. Mark you are the best. I wish all salesman were like you. Mark you rock. Thank You.


Friendly, ripoff

3
BRRISKA on 06/14/2014

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 1.0 Overall Experience: 3.0

Arthur Was as expected a "car salesman". He kindly showed us a 2001 Honda odyssey that was ready to be shipped to the auction. it was a total repaint not detailed bad tires in general disrepair. he said after dealer inspection that he could save us a bunch of money and fit this Van $3000.00 under our budget. We did not feel comfortable with the option of purchasing the car at $6000 with our trade in on top of it. After checking Kelly blue book at home later in the evening the 2001 Odyssey price range, we would have over paid to the tune of $3000.00 purchasing from Aurthur. Kelly blue book was right about $4000.00 for a 2001 Honda odyssey. Thanks Arthur.......RegardsDan


service dept.

5
Jose and Rosa Rivera on 06/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

great dealership, sales team, service writers and tech. very pleased


Great experience buying a new car

4.7
Bill & Anita on 06/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

We bought a new car under the Costco Auto Program. Nathan Schreiber was our point of contact, and he was very knowledgeable about both the car and the Costco program. He was very courteous, personable, and helpful. Once we agreed to a car that had to be "dealer traded" from Tampa, he went and got the car and brought it back the same day! That's what I call above and beyond. We'd done our homework in the St. Augustine area, and this was the best price by far! We also test drove about 13 different car brands (it's been 20 years since we bought a new car), and Honda had the best package of useful features at a price well below others. The LaneWatch that uses a camera to display the right lane when you're changing lanes or turning right is a special favorite. NO ONE else had it; they have "blind spot indicators" that are either useless, unnoticeable, or plain annoying. Very happy! Only suggestion we'd have for anyone using the Costco Program to buy a new car is to find an alternative to trading in your old car. The Costco discount is so deep there's not much room for the dealership to be generous with the trade-in allowance.


$29,602

Mileage: 2

Color: WHITE

Transmission: Variable

Body Style: SUV

City: Orlando, FL

Engine Type: Intercooled Turbo Regular Unlead

$33,262

Mileage: 2

Color: MODERN STEEL METALLIC

Transmission: Automatic

Body Style: SUV

City: Orlando, FL

Engine Type: Regular Unleaded V-6 3.5 L/212

$27,088

Mileage: 0

Color: SILVER

Transmission: Variable

Body Style: SUV

City: Orlando, FL

Engine Type: Intercooled Turbo Regular Unlead

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