Coggin Buick GMC

Done did me right

I came to Coggin and spoke with Andre with a tight budget. They made so many accommodations to get my business and keep me within my budget. I never thought I could get as new and nice of a car until I came to Coggin.

By myself with 3 kids

Outstanding service, and very easy to talk to. I didn't feel pressured into buying. As I was there by myself with 3 kids the sales team worked quickly to get me in and out as soon as possible.

Repair services

Excellent service and preventative maintenance. hospitable and courteous service.

Experience at GMC

I really enjoyed visit Coggin Buick, I have been there before and purchased a vehicle about 4 years ago, so I know it was a place I can trust.

Service

Service adviser Paula Williams was great. My vehicle was service in a short amount of time as I waited. The vehicle was not dirty with grease and oil on the inside as I have experience in some situations.One item of concern is that there was not any fresh coffee available, two pots was sitting there and neither had coffee.

great service

Great service , I will recommend this product and company to others.

MURFITT

I always have a good experience when I go in for service or buy a car there

Good Service

The salesman was with me from beginning to end of my purchase. The finance manager did every thing that he could to meet my needs.

eagleal

Been in the hosp and on a walker for 11 months, ask Pauls if they would wash my baby and vac after the service. She did and it looked nice, when I got home and my wife was helping me out I noticed that door kick plates not not been touched and a lot of green mold around the outside mirrors were still there; however for free it will do. As for all the parts that I needed to purchase to complete the job I found it sorry. Maybe because I bought a Chevy at a Buick Dealer. I had a Pontiac for 10 yrs and always serviced at Coggins. Thanks PS the resturans I visitonce or twice a week, I give the waiter a Tip on my C/C, but not at Coggins.!!!! c

MR. RICKEY BATTLE

VERY GOOD CUSTOMER SERVICE AND THE PRICE WAS BETTER THAN EXPECTED

John Marshall

Great Service & fast. Service advisor's are courteous and helpful.

Waste of time

I brought in my 2015 Sierra for service, repair and recalls. I had purchased an extended warranty with my truck. The recalls were not covered because it was out of factory warranty?!?! The step repair was not covered even though its an obvious design flaw. Then finally it sat for 10 days waiting on the body shop to every get started! They told me 10 days to 2 weeks to complete. I thought that was too long but I was going to be out of town anyway. When I called to check on it, they hadn't even started. I picked it up and won't be back. Waste of time and waste of money on the extended warranty. Never again.

Excellent Service

I purchased a 2015 Buick Verano . I receved excellent service.I returned for a oil change and service was quick, courteous, and friendly also i received a free car wash.

Good fast service

Fast jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj

Paula Williams is very professionsl service rep.

very satisfied as usual I really enjoyed my service

Coggin Buick od OP

My 2010 Buick Lacrosse, ran hot, due to a busted hose. The problem was diagnosed,and fixed, Paula was very professional.

Wally is great

We drove from Ocala and met up with Wally to buy a used Jeep Wrangler and couldn't be happier with the service and the price. It's sad when you have to drive away from local dealers because they always have to get top dollar instead of moving inventory. So with that being said we will be keeping our eye out for our next vehicle here with Wally at Coggin Buck GMC.

Best Car Purchase Ever Made

I recently purchased a vehicle from this dealership while on an overseas assignment. I was really nervous since I would be purchasing a car, sight unseen. However, these guys were great and they went above and beyond to ensure that everything went as smoothly as possible. The sales team went out and took additional pictures, looked at the cars themselves personally and told me their honest opinions of the vehicle and even offered to help purchase items I would need right away. As if they weren't already friendly and courteous enough, they stayed after hours to pick us up from the airport and drive me to the dealership the night I flew in. I dealt with various associates at the dealership and they were all great to work with but if I had to recommend two it would be Walid Baroody and PJ Knipp who help me with the purchase of my vehicle. I could not be happier with the customer service, sales team, and buying process. They made the entire process simple; it was a breeze. I highly recommend buying from your local Coggin Dealer at Buick-GMC of Orange Park. As a matter of fact we are already planning to purchasing another car from them.

Love GMC-OP

7th car from themy in 20 years from these guys! GMC/Wayne Watkins... Great guy!!! Like I said this was our 7th car in 20 years and the experience keeps getting better and better. We ordered a 2015 Yukon Denali, 3rd one... and all we can say is WOW, best one yet!!! We had a little problem with the Denali about 2 months in, check engine light... called Wayne (GM) on his cell phone and he had someone come drop a Yukon to my work and pick up the other one. The rest of the guys from Ted, Cory, and Gus were incredible as well... we stopped by to look at truck at 7:30 pm on a Saturday night and they had us out by 8pm... signed sealed delivered. Thank you Guys for making buying a automobile such a wonderful experience!

Great Buy

It was painless. Guys were easy to talk to. Got what I wanted and for a great deal.

service area

I had an awesome experience with Henry's customer service.He.let me know every step in great detail to assure me my car was being taken care and how helpful Coggins was to my needs while my car was being worked on. Two real high..thumbs up!!!!! :-) Thank you so much. Monica

Friendly Service!

Stopped in for a service (oil change, tire rotation, etc.) without an appointment. Service Department was kind enough to squeeze me in on a busy day. Service writer handled a recall that I wasn't even aware of. Overall it was a good experience and would have been great if I hadn't had the opportunity to sit in the waiting room as long as I did.

Great GMC Dealership

I found Wayne Watkins & JJ Johnson very helpful in my selection of a vehicle. They showed good responsibility in a dealership. They are working very hard to get me what I want in a vehicle. I'm sure Coggin must be very proud of these men. Hopefully in the near future I will be able to purchase a vehicle from Coggin GMC/Buick in Orange Park Jacksonville

Service Advisor: Paula Williams

My Sky was recalled for the ignition switch. Paula Williams handled my appointment, keeping me informed, in a most professional and outstanding manner. I would definitely recommend Coggin to any of my friends. The work was done on 29 July,2014.

Vehicle services

Outstanding service, they will make feel at home, and the overall service from every one is superb. I will continue taking my vehicle for many years to come.

Great Customer Service

From the moment I walked in to the Used Car Show Room, Walid was up and ready to be of help. Everyone was so personable and nice. One of the best experiences I have ever had purchasing a car. Everything flowed very fluidly right to the very end. Thanks for everything.

Great dealership. Great staff

Wayne Watkins(gm), Gus and Wally are great. The all go above and beyond to not only get you a great deal, but no pressure to buy this or that. Everything is explained thoroughly and you can make the best decision on options available. Don't buy a vehicle anywhere else.

LOVE, LOVE, LOVE, MY NEW 2012 IMPALA FROM COGGIN !

My husband and i went to several dealerships along the strip on blanding blvd. We stopped looking when we came to coggins. I originally came in to look at a 2006 car i had my heart set on, but two days later i walked out with the keys to a 2012 chevy impala with really low miles ( which was one thing i was a stickler on ) and it had to fit into our payment plan. i was very pleased with our sales person Patrick. He was very patient with me in making a decision in what i wanted and also brought in Wayne to help as well. Patrick was not pushy in any way and at times very funny for a salesman. The people at the dealership new that this car was going to be my 24th wedding anniversary present from my husband so they went out of their way to make this a great experience. So bottom line i would recommend this dealership hands down if your buying new or used..

Excellent customer service

We were searching for a safe, sporty SUV with good gas mileage. We decided that the GMC Terrain was the vehicle for us. Upon our visit at Coggin Pontiac on Landing Blvd., we met Josh, who was nice, patient and very helpful in assisting us with our purchase. He truly made our buying experience an easy one. After our purchase, Josh has checked with us to make sure we were satisfied. If you are in search of a vehicle, we highly recommend giving Coggin Pontiac in Jacksonville a try.

Coggin

Great bunch of professionals over there. They get it done right the first time.

Great Team!

I feel like I am part of the family! Paula in service always makes sure I have a fantastic experience. She is careful that have the right parts at the best price and I trust her completely. Sonny always picks me up and drops me off right on time and gives me a safe ride and great conversation. Who could ask for more?

Great Service

The service writer knew who he need to assist with the problem I was having, and thus far, all system giving me problems are now functioning correctly. We had a problem with the instruction manual and now have the systems programmed. Truly a good experience dealing with Eric and Anthony.

Wonderful car buying expierence!!

Leonard Throne helped me to pick the perfect vehicle for my budget and my needs and made it easy. Even talked me out of a car that would of put me in a financial hole! Not what I expected from a car salesman. I went there nervous but was very at ease with Leonard. He is a not only a knowledgeable salesman but a great person!

Good experience

Overall a good experience. The salesman was friendly and polite and provided me with all the info I needed to purchase my car.

My First Diesel!

My wife and I drove over two hours to meet Mr. Leonard at Coggin. We were interested in a cruze, but he let us drive a much nicer Jetta. We fell in love with the Jetta and were out a few hours later. They were very friendly and even worked with us to give us a fair price for our trade in. We are very appreciative of the staff at Coggin. Hope to work with you guys again in the future!

Fast work, and good service

Overall, very friendly customer service. Worked hard on getting me what I wanted and without delay. Buying process was fast and simple. Would recommend to others.

My experience

I had a horrible experience. I am not trying to judge this company online, but feel like I need to share my experience as I was manipulated by them. After signing a bunch of paperwork for a Ford truck I was buying, I then put a cash deposit down. We made arrangements to meet the next morning to pay the balance, as it was 6pm & the banks were closed. I put the cash down to lock the deal - so I was told. Called the next morning to say I was on my way - still no problems. I get to the dealership that morning & was then told the truck was sold in the 12 hours I was not there. What was the point of the paperwork + deposit??? In reference to the cash deposit, I was told they're not responsible by law to refund back to me, but they will give it back if I wait an hour for the manager to get back into the office (like they are doing me a huge favor.) Hope my story helps someone shopping here. Very shady stuff going on at this dealership. Buyer Beware.

Made a great deal on a used truck, happy!

Made a great deal on a truck and atv! What a package! Leonard Throne here at Coggin Buick/GMC of Orange Park, was very professional and made everything work. Very hospitable too! Thank you so much!

Excellent repair service!!!

Very friendly, knowledgeable service department. They seem professional and offer suggestions to keep my auto running properly. I have recently purchased a 2004 Buice Lesabre with 31K original miles. They seem to understand my desire to maintain this car in the best condition. Also extended warranty repair on first visit was handled well with no problems. I will continue to have my Buick serviced at this dealership!!!

Patrick Polimeni ,

Great salesman. got me the deal of a lifetime on the vehicle i wanted.

Leonard Throne is my sales person ,

Leonard was a very patient sales associate. Would enjoy doing businees in the future with him and Coggin auto group.

Quick and Effective Service.

We were dreading the car buying process, however this experience changed our view and showed us what a real car buying process should be like. It was fast and easy, all of our questions were answered and we were treated with the upmost respect. We were done in less than an hour with our whole process. They worked with us and with our auto loan every step of the way. Never did we feel pressured or rushed. Leonard was an amazing person who understood our wants and needs and made sure at the end of the day we were comfortable with our vehicle, and our payments. We will definetly be back down the road for all our auto needs.

Leornard is awesome!

I recently bought a 2009 Scion xB from Leonard Throne. It was great because he took the time to teach me how to drive a manual, because this is the vehicle I wanted. He is a brave man! Lol. It's great because it has opened me up to more options in the future as well. Thanks again Leonard!

Outstanding Service

Josh was very professional, knowledeable and helpful. Our experience was such that we would highly recommend Josh and this dealership to everyone.

Friendlyness

Excellent job with new car delivery. Excited to get new Buick Encore.

gerald thomas

Im very happy with all the assistance I have received,from Mikep. and Anthony,I appreciate the lengths gus went to to get me approved,like last time.

Great Service at Coggins GMC

I had a wonderful experience at Coggin GMC. Leonard Throne my salesman was WONDERFUL, helpful.. My daughter loves her new vehicle.

What An Excellent Group of Employees

We have had the privilege of working with the staff there in the past 7 months to purchase 2 vehicles and experienced the customer service department for maintenance and upkeep. We always receive excellent service from the initial greeting to getting the service done and not have any customer waiting too long. We are extremely pleased with the professional service and the character of the staff. Cudos to the dealership of the year as far as we are concerned.

Awesome

The staff was wonderful, pleasant, friendly. Service center was clean, bathroom clean and fresh. Just all around great.

Service On Our New Buick 2012 Left Mirror

"WOW" Have you ever seem a First Class Service Deptment like Coggin Buick on Blanding Blvd. You are missing out.They treat you like "GOLD" and that no lie and having a service writer like Nick can sure make you very happy because he will bend backwards for you I rate them 5 stars to this service deptment and Nick the service writer Thank Jeff Rothman

What a great dealership and sales consultant

I have bought many cars in my life and I have to say that buying at Coggin GMC from Walid Baroody has to be my best experience yet! From the initial contact Walid made after my internet inquiry to handing over my check, he was nothing but a friend to me, my wife and kids. Including days after the sale. His knowledge of the vehicle, laid back style and NON PUSHY demeanor was a welcomed experience that I look forward to doing again one day. The other staff we interacted with were great too, Kurt and Gus made the negotiation and paperwork process fun and rewarding to my personal finances. I really can't say enough about the team we worked with. Plus we were only there a total of 2.5 hours and an hour of that was looking and driving our Yukon XL Denali. I most definitely will check these guys out when it comes time to replace my 2011 GMC Sierra, I wish I would have bought it from Walid and Coggin a year ago. Too bad the dealership is an hour plus from my house because I'd like to check out their service department too. The entire dealership facility was clean, modern and comfortable. Great job in earning my business Walid!!

Excellent Experience

Our overall experience with Mr. Tad Frederick was excellent. We got to the dealership one hour before close and were pretty sure that the used car we wanted to look at was out of our price range; however, we wanted to see the car and take if for a test drive just to see if it was something we would like. I did have the numbers I could afford just in case we could make a deal, but I had every intention of walking if the numbers were too high. To make things more interesting, we had my 6 month old son with us so at any moment he could end the visit for us, though he is normally well behaved when we venture out. When we got to the dealership, Tad greeted us and knowing we only had an hour, I got right down to business, pointing out the car we wanted to see. Tad went and got the keys along with the keys for another vehicle I mentioned but was on the fence about. We saw the car we wanted to see and the other one. Tad was very friendly and knowledgeable about the cars. He did ask over another salesman to assist, Mr. Anthony Gioia, being that Tad had admittedly not been with the dealership long and was still learning all the finer points of these particular vehicles. The discussion with Tad was very low pressure. It felt like I was over at a neighbor house looking at a car they were thinking about selling. Once it got down to offer time, Tad walked us back into the office, took down some information and then we waited a bit for the back office to run a few numbers for us. While we were waiting, the other salesmen were coming over and playing with our baby son who was having a good time, lucky for us. At this point, I expected to see a number I couldn afford and was ready to leave for the evening; however, the number Tad presented to me was close enough to my numbers that I couldn just walk away. We really liked the car we looked at and they offerored a more than fair trade in price for our car. I told Tad I wanted to step outside and talk it over with my wife. He said, o ahead, Il be right here, take all the time you need.My wife and I decided that it was still outside what we could currently afford so I went back in to tell Tad. Once I explained the situation Tad and another gentleman named Paul asked what I could afford. I showed them the numbers I had pulled from certain websites and told them that was it. Tad and Paul looked at what I had and said, e can work with this.My wife stepped outside to walk our baby son around the parking lot. He was behaving like an angel which is telling of the environment were dealing in. While they were working up the last numbers, Tab and Paul gave me a bottle of water and even offered to walk my son around so my wife could come in and hear the final numbers. Ultimately, we came to the deal that I had thought was unlikely before we got there. However, I did have to come back the next day to finalize it because it had gotten so late. The next day, everyone that was involved with the deal said hello and then Tad showed me to the finance manager, Gus. Gus had actually worked up a slightly better deal than what I had agreed to the night before, and offerored some warranty options. Because of the type of car I was buying, I decided that I should get a warranty. Even the bargaining for the warranty was low pressure and Gus was able to work out yet another deal I could afford. I have had a lot of car buying experiences in my life and I would have to say that this was the best personal and professional experience I have ever had buying a car AND ended up getting the deal I walked in the door hoping to get. I would recommend Cogggin Buick GMC of Orange Park to anyone, friend or family, based on experience with Tad and all the other the folks at the dealership backing him up.

Sales Procedures

PJ, Ray, Walli and Gus were outstanding and extremely professional in all my dealings. There was NO pressure sales pitch, They were straight forward and very knowledgeable in the vehicle I was purchasing. They went above and beyond to insure I had a full understanding about the vehicle. Gus, the outstanding professional I know he is was extremely knowledgeable about the finance side of my purchase. He got me the BEST interest rate possible and his professional approach insure my wife and I closed our purchase in a minimum time. Thank you goes out to everyone for a JOB WELL DONE.

Purchasing 2012 Verano

My experience with this dealership was my first. The salesman was courteous and friendly, not pushy. The dealership was clean and comfortable. The wait was the usual long, 3-4 hour process. The financing was average although I had requested the advertised 3.9% special finance rate, and though I have very good credit, I did not receive it and no explanation given, but by that time, I was too tired to pursue it. Overall it was not an unpleasant experience, just the average long process.

WORST EXPERIENCE

Saw the exact car I wanted online. It was used but it was exactly what I wanted. Went in to go see it. After stating we wanted the car the following afternoon and given the ok to start processing our papers, another sales person sells the car to another customer just because they were "ready" with their papers. Absolutely ridiculous. Called the GM and he couldn't even help and he didn't really even seem like he cared. I know it's about business, but that is definitely not how to run a good one. You not only lost our business, but whoever we tell. For a first time car buyer, this was the absolute worst time. Ended up going to a different dealership, COGGIN NISSAN on ATLANTIC to be exact, and we received a GREAT DEAL and GREAT CUSTOMER SERVICE. We actually even upgraded the car we wanted and left with the 2012 one and spent more than double the amount we were going to spend over there. GREAT SERVICE GOES A LONG WAY.