Coconut Creek Automall

lack of response at sevice center

sevice is overwhelmed by volume of cars sold. service APPOINTMENT not honored. treatment brusk and rude. car currently [6 days] in dealler for repair of safet,item tail lights ALL phone contacts initiated by me. NO diagnosis yet ,and nofix proposed. AGAIN, this is a safety item wiyh no solution proposed. been in auto industry fo 55 years,some as service manager, this reatment is unacceptable by any standard.prsonnel willing but completely over whellmed.

DO NOT BUY A CAR FROM THIS PLACE!

This is easily the worst car dealership I have ever purchased a car from. Once they got my money they wouldn't return a call and when I went to the dealership I was treated rudely and disrespectful Anyone who purchases a car from these people will be sorry as I am.

Great Dealer, Very Friendly

I went into the dealership to just look around, the salesman, Jose, assisted me with the Wrx sti. He treated me like a good friend and I would definitely buy another car from the dealership because of him.

very poor customer service

Me and my best friend are planning to buy a full size sedan so we first went to Nissan dealership near to Coral Springs Mall when we went to the store there was a sale person greeted us also help as show the new 2015 Nissan Maxima and He also went over all the new features and he was very friendly to us but after we saw the car we were also interested in 2015 Hyundai Genesis sedan so we drive to Coconut Creek hyundai dealership around 6:15 pm 7/28/15 we spent over 20 minutes looking at Genesis walking around sitting in the driver seat in the back seat and passenger seat also the hyundai Sonata and Hyundai Santa fa after 20 to 30 minutes we realized that there were about at lest five sales person a single person in the store didn't greet us or did not asked if you guys needed any help they all were ignored us. As a person and as customer we been never profiled like this and experienced this kind of customer service from anywhere

Great Service Department

Mario Feliciano in service is the best. I recently had a major issue with my genesis sedan (which involved Hyundai of North America at one point). Mario was extremely helpful throughout the whole process; and whenever I bring my car in to CC Hyundai for service, he always makes sure everything is done correctly and done in a timely manner. I highly recommend Coconut Creek Hyundai's service department, and can't thank Mario Feliciano enough.

my experience

i placed a on line request. I immediated received a response from Jose Dominquez. We set up a appointment to meet. Mr. Dominquez was very professional, knowledgeable and courteous.We discuss my need, a 2015 legacy limited. The color combination was not in stock or transit. He discussed placing a factory order. He mentioned a 6-8 week wait. Upon agreeing to a trade in price on my 2011 outback limited. I placed the customized order. I recently received from mr Dominquez the vin # and delivery date 5/7/15. The interaction was seamless. I will recommend Mr. Jose Dominquez as the go to guy at coconut creek subaru. Respectfully, Warren Markowitz, long time subaru owner

Great people to do business with

I worked with Jose my sales rep and Kyle the sales manager, then with Sean in finance. The attention that these people presented to me is the same way I would have treated myself, No wandering about, corteous, respectful, and to the point, always backing their statements, and most importantly answering my 100 or so questions with straight answers. There might be many dealers to choose from and tons of promising newspapers ads, but based on my experience with these guys it obligates me to advise anyone who is looking for a Subaru to contact Jose, then I assure you that Kyle(sales maneger) will provide you with such personal, down to earth and enthusiastic attention that you'll find hard not to leave with your new car and a big smile on your face Mike 2015 STI

Read Every Line of Your Contract

Bought new 2014 Elantra Limited. Was given missinformation by the salesman and the finance manager which cost me additional money. Wanted to pay cash but told I would get an extra discount by financing. Was told I could pay it off in 90 days with no charges. NOT true. Was charged additiional finance charges and they will not stand in back of what the salesman told me confirmed by the finance manager. I should not have made a decision based on a car salesmans word. This dealership is why the car industry has such a bad reputation any most of the public whould rather have a root canal done rather than buying a car.

Subaru in Coconut Creek

Chris Cavalieri is a knowledgeable and personable salesman. He applied no pressure during the buying process. He knows his product and was a pleasure to deal with.

Good experience

Chris Fischer did a fantastic job making a potentially frustrating experience smooth and easy. After purchasing a vehicle at Subaru, there was a mix up on color shipped from another lot preventing me from leaving with the car day one. Chris personally drove my new car all the way up to my residence in PGA when the correct model was located. In the end, the BRZ is fantastic and so was my experience.

No pressure

Chris Fischer the Sales Consultant really did consultant on the vehicles and not pressure you into a sale. He was extremely helpful and catered to your needs

Excellent service

This was the best car buying experience we ever had, and Chris Fisher was the "magician" of it. Thank you Chris

Breath of fresh air!

For the first time ever, buying a new car was a most pleasurable experience. It was due to my salesperson Chris Chris Fischer. He made the whole process pleasant. He was courteous, very well informed, attentive, honest and put me the consumer first. I did my homework before going to the dealership and didn't waste my time. My next car will be bought from Chris.

Great Sales Rep !!

To whom it may concern , Upon arrival to the dealership im always feeling under pressure because salespeople are always all over me . I met a gentleman by the name of Chris Fischer . He made me feel welcomed and greeted me with a huge smile . I explained to him I wasn't in a rush to make a purchase . He told me there was no pressure in looking and that he is here for me if I had any questions . His kind spirit and professionalism are an example of the kind of dealership you guys are running and I wanted to recognize him . Most of the time we hear about things that are wrong but never when we do things right and Chris is definitley doing things right .I'm happy I have had a chance to meet Chris and look forward to purchasing my next vehicle with his help . Thanks Again Chris and keep up the Great Work !!

Excellent Service&Buying Experience Chris Fischer

It was a pleasure dealing with Chris Fischer at Coconut Creek Hyundai/Mitsubishi/Subaru. He was friendly, knowledgeable and courteous. It certainly is nice to be able to go into a dealership and walk out with a new Subaru Outback and feel great about the whole experience. Chris was able to make this happen! 5 Stars all the way around!

Car Buying Experience

I really enjoyed my car buying experience at Coconut Creek Automall with Chris Fischer as the sales person. He was very personable and knowledgeable about the process. He made me feel very comfortable and like i was doing the right thing. Thank you Chris Fischer.

Great Place to Buy a Car

This was my second Sonata from JD he is a great sales person, know his stuff highly recommend him, the service department is good to but the waiting area could be bigger. But, will buy all my Hyundai's there

Great Buying Experience with a great staff

Recently leased a Subaru Outback from Coconut Creek Subaru where my wife and I had a hassle-free experience. Chris Fischer, our sales associate, was GREAT!!! He was VERY patient, helpful and knowledgeable about both the Forrester and the Outback as we were trying to decide between the two. A true professional, providing facts on both allowing us to make our own decision. He was awesome - what you hope a sales associate would be, but often never get. It was the most pleasant experience we have had leasing a car. Would highly recommend the dealership and Chris.

New car at Coconut Creek Subaru

Bought first car for our son, a Subaru Cross Track. Process was extremely easy, with a very helpful non pushy sales person Chris Fischer. Highly recommend him, since truly honest, providing us with all support we needed. car is great as well, a real young man's small SUV, a future Marine. we did not have service as yet, or any issues, since just within 5000 miles, but we do recommend both car and dealership to anyone interested in a car, which is not your typical 1 in 10 cars on the road. Great value, great quality. Paul T. Boca Raton

I am so satisfied with the Coconut Creek Subaru

I am so impressed with the reliability Mr. Chris Fischer offered. He gave me a reasonable offer that I am really happy with. Overall the dealership including Mr. Fischer was excellent and I highly recommend.

Great Customer Service

Want to thank Chris Fischer at Subaru for all his help. He was very knowledgeable and answered all our questions. We will be back to buy our car from Chris when we're ready to trade in.

Great buying experience

I recently leased a Subaru from Coconut Creek Subaru where I had an excellent experience in every way. Chris Fischer, the salesman who assisted me, was courteous, professional and went out of his way to accommodate my every need. This is an uncommonly fine dealership delivering uncommonly fine customer service.

Great customer experience

I had been looking for the right car for a while and after I spoke with Chris Fischer I knew I had finally found the car I wanted. He was very knowledgable and friendly and didn't rush me at all unlike the other places I had been to. I would definitely recommend this place to anyone.

Great service with a heart

I had the pleasure of working with Chris Fischer at Coconut Creek Subaru/Hyundai. He immediately made myself & my family feel welcome. He has a caring attitude and I knew that I could rely on him to care for my interest. He also exhibited a lot of patience. This allowed me to ask questions and negotiate the best deal possible. He also handled a problem after purchase when was unexpected and worked out to my benefit. The outcome was phenomenal. This showed me that he and his team care for their customers. I will absolutely return again for my next car purchase and have already recommended him to others. Great job Chris and thanks again!! By the way, 5 star ratings in all catagories.

Wonderful experience

Went their looking to lease a forester and trading in my lease on my mdx Acura which was a gas hog. We were helped by a salesman named Chris Fischer who was helpful and knowledgeable. He worked hard to get us the car we wanted at the price we wanted to pay. I would recommend him to anyone who needs a new car. I would buy there again and plan on it in the near future. He is not one of your pressure salesman and makes you feel comfortable with the decision you have made. Again if you want a good brand car and a helpful salesman go see CHRIS you won't be sorry. Excellent.............

Coconut Creek Subaru - Chris Fischer

Bought an Outback, this is a no hassle environment. My sales associate, Chris Fischer was great to work with. A true professional who I highly recommend to anyone looking for a Subaru.

Coconut Creek Subaru

I recently purchased a Subaru BRZ. I absolutely love my car and my experience that I had at the Coconut Creek location. Chris Fisher assisted me with my purchase and he made the entire experience pleasurable and easy. I would absolutely recommend this facility to anybody that was interested in purchasing a Subaru.

Great customer Service - Great team

Great Experience - just have to wait for what you want. Came in and requested a special order vehicle from Rodrigo Otoni (great salesman!!). He worked with his sales managers to find similar vehicles to what I wanted. The exact car I wanted was available out of state. They were able to work with the out of state dealer to transfer the car and order the custom accessories as well. There were some issues in the transition - but Kyle the Sales manager was able to provide excellent customer service through the process. Great dealer and team. I would buy from them again and I plan to recommend them to anyone needing a car (especially the exact one they want).

Rodrigo Otoni !

As a first time buyer I was scared, every car dealership I went to they attacked me like hawks. When I called Rodrigo about a car I saw online he was very patient with me, went into detail about the car and we scheduled an appointment that night to test drive. When I arrived at the dealership, he was very nice and helpful with facts and information with the car. My father was with me and he spoke to both of us and not just him or me. So that is something that was really nice, he considered my fathers input and mine. I couldn't have asked for a better experience as a first time buyer. And thanks to Rodrigo I am now a PROUD owner of a Mitsubishi Lancer ! Thanks Rodrigo !! :)

Marcio Ribeiro

very good car, very good dealer, im going recommend for other friends, the sells guy is very professional

WENT FOR SERVICE ON MY GALANT. BOUGHT A NEW CAR

EVERYTHING WAS PERFECT. POLITE RSPECTFUL NAD CONSIDERATE.

Great Service!

Rodrigo Otoni was great! He made this transaction smooth and easy. I am very happy with the service he provided.

Great sales staff!

I went to lease a new Elantra on Saturday october 5th. I was greated by Rodrigo Ottoni who immediately made me feel comfortable. He showed me my options and was very patient about explaining my financial obligations. The whole process went smoothly and quickly. I have friends who leased all there vehicles from Rodrigo for a few years now. They also enjoy his professionalism and personality. He is a pleasure to do business with and I will do all my future car shopping with him.

Must Buy from Coconut Creek Hyundai!

Bought my new Sonata from here, as a female I was worried about the "car buying experience" but all was good, sent email and received reply from Juan and he was great, very happy with Coconut Creek Hyundai thanks.

Great Buying Experience!!

This dealership made my buying experience completely opposite of any past experience. It had never been good before, but after buying my new Sonota from Coconut Creek, I wouldn't go anywhere else. They were very knowledgable, patient and seemed to really listen to what I wanted in a car. Couldn't have had a better experience.

Great Sales Staff

I would like to share my experience with Eli. Eli was is an amazing salesman. He was kind, polite, and made our experience of purchasing a vehicle the most enjoyable one yet. He is by far the most knowledgeable sales person I've dealt with in years. He sat with us going over every feature of the car. He took the time to set up my phone to the bluetooth and also told me to call him any time if I had any additional questions. I will definitely be coming back to deal with him and also send all friends and family.

Excellent

I just recently purchased a sonata and I couldn't have asked for a better experience. My salesman was great, very knowledgable and explained everything. I've already referred several friends and co-workers.

I would like to share my experience with Rodrigo

I would like to share my experience with Rodrigo Otoni. Rodrigo was a great salesman. He was kind, polite, (not to mention quite handsome), and made our experience of purchasing a vehicle really pleasant. In buying a car, you want a salesman who is knowledgeable about the vehicle inside and out and knows how every option works. You want a salesman who can give you stats about the car and its safety record. You want an honest salesperson who has a human quality that can relate to a customer and their needs. You don't want a pushy salesperson who you are just another customer to. You want a salesman who introduces himself and when you introduce yourself to him, that he remembers your name and just doesn't call you ma'am or sir. You want personal service. Rodrigo was all of this. I am very happy with my purchase. We looked at several vehicles and for the money, Mitsubishi 2014 Outlander is outstanding. The best value for all the options it came with compared to other vehicles. I really love that my family is safe in my Outlander too. Great gas mileage ! I also love that Mitsubishi put dark carpet on the floor and broke up the interior colors with dark in the areas that cars get dirty the most,but the inside is still light! I never understood why car manufactures put light carpet in. It gets so dirty! I never owned a Mitsubishi before and I have to say I love it!

Very Poor Service

I just recently had my worst experience at a car dealership. I was brought to the dealership with my husband by a sales agent shopping for a new or used vehicle. They knew we were already qualified for a specific amount for a car loan so they commence to show us the four worst vehicle on their lot with hopes of taking all of our money, saying that's all the vehicles that we qualified for. Four vehicles for up to $15,000 on their lot, yeah right. To make a long story short the manger was very rude when he realized we wouldn't budge about buying a vehicle we didn't like that wasnt worth the amount they tried to sell us for and once they realize we very no longer interested in their service or lack there of they discarded us like we no longer existed. We asked for someone to take us back to Sunrise where we were picked up at and needless to say 2 1/2 hours later we had to call for a cab. We wasted the entire day at that dealership and accomplished nothing but bad service and dis loyal sales representative. I would not buy or recommend anyone purchase a vehicle there unless you are prepared to be cheated.

Worst Car Experience Ever

Waited 1-1/2 hours for privilege of paying for car. Traded in my car but, over two weeks later, I have not been paid by dealer - despite promise to match CarMax offer. Dealer refuses to return my calls to explain why I haven't been paid. And my new car was infested with black ants and had to be chemically bombed to make it fit for delivery. Keep away from this dealer.

DO NOT BOTHER!!!!

This dealership practices the "Bait & Switch" routine with some of their online listings. They tell you it is in stock but when you get there it was somehow "sold" while you were on the way. Then they just try to get you into something else. Also, somehow in the 21st century they can not seem to tell you which of their online cars is actually in stock or not. I find that hard to believe. Save yourself the trip and look elsewhere.

WORST SERVIC EVER-VERY RUDE!

THEY ARE JUST A HUGE RIP OFF! TRIED TO TALK ME INTO THINGS THAT WERE JUST CHANGED BY ANOTHER MECHANIC AND THEN DECIDED TO BE RUDE TO ME WHEN I ASKED THEM ABOUT THE ISSUES! ABSOLUTELY NOT PLEASE! THE SERVICE MANAGER IS BEYOND RUDE AND GRUMPTY -WILL NOT MEET THE CUSTOMER HALF WAY EITHER!

awful service

the salesman was great but the service department is very poor I have a problem my trip A meter resets itself and they put it on a computer and can!t find anything the service manager had my car for a week and it din!t reset,two weeks ago we went to Ct and it reset twice in the same day all i get is stories they mentioned to me that it could be in the cluster but they won!t replace it because they say Hyundai won!t pay for if that isn!t the problem it dosn!t happen all the time I would not buy another Hyundai again because of the poor service department With the BlueLink they got my email address wrong i can!t even get them on the phone for them to correct it so I don!t get any alerts

Customer Service Set's Them Apart

You might not find the cheapest or best deal here but the customer service and service department are 2 reasons to shop here instead of anywhere else. If you have to buy a car from a dealership you want to establish a good relationship with them for service, etc. They also are very accommodating and will work to find you something if your credit is not great.

Awful all the way around

I hate this place. They are crooks. I purchased a vehicle and was told that the vehicle had bluetooth, and keyless entry. Also thatI would be given a free tank of gas and detail of the vehicle when I brought it in for my first service. After I signed the papers the saleman goes to pair my phone to the Bluetooth there is no module and I would need to purchase one for almost $500. I get the keys and there is only one key. I would have to pay like $300 for another one because its a computerized key. THEY WOULD NOT DO ANYTHING TO TRY TO MAKE ME HAPPY. Even though I asked about these two things before the sale was complete they would not stand behind what they told me. Then when I go to get my service they say nothing was documented to say that I was to recieve gas and the detail. I left at least 5 messages for the GM because the sales manaer was so rude and treated me like I was stupid. Now I get my first service I am told I need 2 tires and there isnt even 6000 miles on them and being told I would have to pay for them. There are better places to spend your money dont do it. Still waiting to talk to the GM. Awful service.

Very helpful staff

The staff did their best to try and get the numbers in line with my budget .

If you like paying Retail Buy here. Deceptive.

There are much better dealers out there. This is the car buying experience you dread. Stay away from this dealership. The buying experience is horrible, sale consultants lack professionalism and customer service. Save yourself a headache and some money -- do not go to this place.

Love a Subaru -- Love This Dealer

Of all the car-buying experiences I've had, I have to say that dealing with Chris Ford at Coconut Creek Subaru was THE BEST! He got me exactly what I wanted, and for a better price than other Subaru dealerships had offered me. Would I deal with them again? You just try to stop me! Subaru is the best all-around car; I would urge every driver to drive one, and buy it from THIS dealer! It's a win-win, and don't we all need that now more than ever?

Great sales man

Went to look at cars after my old broke down the sales man Miguel was great took his time and I love my new car

George ford

I had a wonderful experience buying a car from him. I have horrible credit and he did everything he could to get me approved and with the payment I wanted. I highly recommend buying a car from him.

Kia Sorento

i brought a sorento at a good price and they even put leather inside my car for me and gave me a loan car while they were installing the leather

Horrible experience

Stay away from this dealership. The buying experience is horrible, sale consultants lack professionalism and customer service. The services department is negligent and unreliable. Save yourself a headache and do not go to this place.