Clift Buick GMC

Janet Dillard

Great place to get new vehicle and get service done when needed

PM service

Clift's always has the best interest of their customers in mind. Community minded and a pleasure to do business with. I will always do business with Gary and his team.

service at clift gmc buick

service was performed as requested and in a timely manner

Excellent !!

Everyone who took care of me and my son were not only friendly, helpful but give us the best of help in assisting us in our selection of a car. Especially helping when we explained what we had in mind for a car. Thanks again. Charlie Bartlett

Great

Had a really good experience ,no problems wait time was an hour and half but had oil change, tire checked, airbag recall and washed. People were very friendly.

Purchase

Experience was good. I would recommend this dealer to others. They were patient and very good to deal with. I have purchased many vehicles from this dealer in the past.Steve Cagle was good to deal with throughout the process. Thank you Clifts.

Buying a pre-owned car

My husband and I were shopping for a pre-owned vehicle. I contacted our salesman and told him what we were looking for. He mentioned a couple that he had in mind. We talked over the details of the car. We set up a time to test drive it. The financing was taken care of in-house at the dealership, so I didn't have to take time working with the banks. The whole process was very simple and quick. Our salesman answered all of my questions and gave me honest feedback and recommendations. It was a very easy and pressure-free process.

Highly Recommend

We were referred to Todd Welch by a friend. We are so glad that we went with this referral. Todd was great to work with.

Donna Marion

Great we injoyed dealing with Ben, a real nice MAN, and will deal with Ben again, Thankyou

owner of the truck

they have very good people helping to take care of our vehicle thanks to them !

Report based on service to a 2013 Buick Encore

Have always thought Clift Buick tries hard to give good service to their customers both selling and repairs. Polite efficient service, coffee, cold drinks, magazines and TV available in waiting room. I always appreciate the fact that they keep records and when I bring the car in, they know exactly what services are due and give me the cost before the repair or service is done. Another courtesy is having the car vacuumed out and basic exterior wash for free.

Timely Service and Imformative

The service team was able to get my car in for service on the same day. While replacing the battery and giving the car a "once over" they noticed I had a tie rod about to snap. It was fixed the same day as well. I drive 1 hour each way to work in Toledo so it's important I have reliable transportation. That tie rod could have caused a very serious accident for me of someone else. I was grateful they looked beyond the initial reason for my visit.

Service at clifts

always is great and friendly service at Clifts have been doing business there for years now the personal are great

Always First Rate!

Always welcoming. This time was for service of an airbag recall.Waiting time was very short.Seemingly happy people who enjoy their jobs. Very good people skills.

Great salesman!

Mark Hartley was our salesperson, he is very knowledgeable about cars and their performance!! He is very caring and trustworthy. Will continue to do business with him. Highly recommend his style!

Truly Awesome

Every person Ko encountered at Clift Buick was knowledgeable, helpful, concientous, and friendly. Their concern in making certain I that all of my concerns and questions were answered made my decision making process very easy and pleasant!

Review of Clift Buick GMC

Mark Hartley was my first encounter at the dealership and he was extremely.Helpful and very patient and considerate. You are fortunate to have an employee of his caliber. Mike (sales manager) was equally considerate, as was Ben Perez. It is very gratifying for a woman of my (age 78) to be treated with respect and consideration for my vehicle needs. It was an exceptional experience!

Clift's Hits the Mark Again

Just worked a great lease with Clift Salesman Ben Perez. The entire staff makes you feel like one the family. Service work is outstanding. Staff take care of all the loose ends. Can't say enough good things about our salesman, Ben Perez. This is the 3rd vehicle Ben has gotten a good deal for us on.

Best car buying experience ever!

My experience with Clift Buick was down the best car buying experience I have ever had! Mark Hartley was extremely friendly, helpful and professional. I truly appreciated his transparency in providing me the best offer he could from the very beginning of our interaction. There are three other Buick dealerships closer to where I live and I still chose to drive the 45 miles to Clift because of the way that Mark treated me and the fact that they gave me the best offer of all dealerships right from the beginning. I will definitely refer others to your dealership in the future!

Great service all around.

The service here was first rate. We were able towork with the management to get a more suitable new vehicle for me. The time and effort was appreciated. Thanks.

awesome

Our salesman Ben Perez and all the staff at Clift Buick GMC are always so nice, pleasant and helpful. I have and will continue to recommend them to my friends and family

Sue McMahon

I came in fully prepared to purchase 4 new tires. They fixed the tire, which was low. It had a nail in it, and then told me I had plenty of tread on my tires to get me through another year. Very satisfying visit.

Purchased an New Truck

I have purchased a vehicle from Clift Buick in the past, and had a great experience back then. This time, it was my husband who was purchasing a new truck. The experience we had was the best service we could have asked for! Thank you to everyone involved, and especially Ben Perez who who was awesome!Thank you to the entire team! We will be back again for our next vehicle!

satisfaction

We went in to wait for service on other car and ended up coming home as new owners of a 2017 Terrain. Our salesman even came in on Saturday, his scheduled day off, to enable us to pick up our new vehicle the next day.

Purchased a Pre-Owned vehicle

Outstanding customer service from the time I walked in the door until the time that I walked out the door with my new vehicle. I couldn't have asked for a better experience. Ben was a FANTASTIC sales associate! When they say that you are joining the Clift family they aren't lying....you feel like family from their excellent customer service!

service

Great TEAM and GREAT service from the Service Department!!!!! Love making an appointment, every single person greats you when you enter and I feel so important. The best part was I accidentally took my keys, Laura called me and sent someone to my office to pick up the keys and then knew I had an appointment and had it back to me in a VERY timely manner!

Car Repair

The service Rep was very nice and accommodating. He was able to secure a brand new GMC Terrain for me to use as a loner car for over a week while they did major repairs for me. I thought the repairs were going to cost me a fortune, but he found out that everything was covered under my Powertrain Warranty. Overall a great experience!

Excellent purchase

I am so glad we bought a car from you guys. Our experience was a good one and i would tell any one of my friends to buy from your dealership.

purchased pre-owned vehicle

wonderful to work with, will recommend to everyone! Ask for Ben Perez he was a pleasure to work with!

Customer Service

Every time we have our 2011 Acadia serviced, we experience custom service that is over the top. Treated with respect and listened to by the service personnel. Very satisfied.

Great Service

John lewis was a pleasure to work with. He is very knows his stuff. I recommend clift gmc to all of my friends and family

Leased new truck

Ben Perez was awesome and so was the rest of the staff

Excellent service

Friendly professional people.Excellent service. Clean and comfortable waiting area. Car looked very nice after the cleaning. Very satisfied with service. Laura did an excellent job of explaining everything.

Outstanding oil change

They need to hire Jordan Jesse ! His kindness and professionalism is remarkable!!this dealership is outstanding!! The service Dept goes above and beyond at every visit !!! And treats people like royalty

Purchased pre-owned vehicle

It was a great experience dealing with Ben at Clift Buick GMC . IT is a class operation.

Purchased pre-owned vehicle; great experience

The buying process was made easier because I felt like 'family' at the dealership. Ben Perez and Patrick Goebel were nothing but kind and helpful and my decision to buy took most of their day. Very patient. Sarah and Rachel in finance were fun, knowledgeable, and efficient. A great experience with all of the wonderful staff. Highly recommend Clift dealership.

Excellent Staff & Facilities

I have been dealing with Clift for many years and have always received excellent deals and customer service. The facilities are clean and modern in appearance.

Impeccable service

They call when I'm close to needing an oil change and fit me into the schedule where it works for me! Wonderful staff to work with.

Purchased pre-owned vehicle

Had a great experience working with Ben. I can't wait to get in and try out all the things he's shown me!

Long drive for nothing...

I drove over 250 miles to look at a vehicle after emailing and calling to confirm appointments with people that I never got to meet. When I arrived at the dealership, the last thing the salesperson wanted to do was show me the vehicle. He wanted to discuss my trade (an early lease termination from a non-GM company) and finally concluded that they did not want to sell me this vehicle since they didn't want to deal with my lease termination. Also, they weren't willing to reduce the price on their vehicle, yet checking today, I see that the price has been reduced. By the way, the vehicle advertised looked super clean in their online ads, but on arrival had been sitting out on the back lot collecting dust, pollen and all kinds of filth. Having been in sales myself, I believe I would have been excited about a potential buyer that drove over 250 miles to see me; not Clift ! The clincher was the sales person whispering that there was a F__D dealer down the street that I should visit...

great

I am always very satisfied with Clift. Used them my whole life. Chuck always does a great job and I will continue to use clift.

LEASED NEW VEHICLE

Nervous to turn in my lease vehicle, I was wondering through the parking lot where Ben Perez immediately greeted me with a friendly smile. His professional demeanor and knowledge about the vehicle I was interested in test driving helped me decide on next lease purchase. Ben was very helpful, and accommodating to respond to my questions. I highly recommend Ben Perez to anyone interested in purchasing, leasing a new or used vehicle.

Good people

Got the car right away without any problems sales person were a great help great experience getting a new car that is taken good care of

pleasent, informational

everyone was very pleasant they seem to know what was to be done and the did it with the respect of everyone there. treated my wife and myself with respect. and told us just what had to be done to our car to help the long javte of our car. would highly recommend this company to any one.

Great

Clift always does a great job. It's the reason why I buy cars from them. Very professional! I always enjoy my experience at Clift.

Great service

I had a great experience and I recommend dealing with Jordan. They were able to get my van in and I was able to get serviced before the estimated time.

Great Service!

I always have a wonderful experience with the service and sales team at Clift GMC Buick! I would recommend Clift to anyone! I have yet to use the Bodyshop, but I'd bet they are as good as the rest of the dealership!

Pleasure from a distance

I was able to complete the entire deal from an hour and a half away! Working with my sales rep, we were able to work out pricing and a trade-in that would work for my budget. When I finally made it to the dealership, I verified that this was the truck I wanted, which I already knew it was, we verified my trade-in, then went inside to close the deal. With the convenience of modern technology, I was able to complete my financing with my credit union via smart phone. I was there less than 2 hours and most of that was a tutorial on how everything works on my new truck.I only gave it 4 stars only because I wasn't a fan of how many people I had to deal with (5 in all) and I kind of felt like I should've been a little more catered to, considering I was buying the second most expensive vehicle on their lot, according to the sales rep!

Excellent Service!!

Clift GMC Buick has the best service team around the area!. Im always satisfied with the treatment and service provided by all team members at the dealership!

Purchased pre-owned vehicle

Communication was fast and efficient. Sales experience was easy and uncomplicated. Ben was very friendly and easy to work with.

Great Job!

Good service. Staff called to inform me what was needed to service my car. Price was explained. Called when car was ready and staff went over the cost and repairs. Very helpful and friendly staff.

Purchased pre-owned vehicle

I was very pleased with my salesman and my whole experience at Clift Buick GMC. Ben Perez was very knowledgeable and found me the right vehicle. Thank you Ben!

Purchased pre-owned vehicle

I am very happy with my experience buying a certified preowned car today. The Sales man was very nice, and informative, the Business Manager is efficient and very pleasant. Overall, I am very happy with the service I received. Thank you Ben and Sarah!

5 Star customer service!

Every time we go to Clift Buick GMC, we receive amazing treatment. We appreciate their friendliness and professionalism. Great Job Clift Team! We appreciate you!

Purchased pre-owned vehicle

Great experience, Ben was very helpful and patient. Very informative and pleasant personality.

Thank you Cliff's!

I had a fast and friendly service experience. Thank you and I will be back. Thank you for fixing my issues at hand with my Malibu.

Oil change

was happy with the all the people and service received. Everyone was very friendly and knowledgable. Would recommend this dealership for sales and service for sure.

Great

The service was great and everyone makes you feel welcomed wanted to make sure your needs were met and interested in what you were looking for

Leased new GMC Sierra

I came into the dealership looking for information on leasing a new vehicle. I had worked with Ben Perez on the purchase of a previous vehicle. He was very knowledgeable on current vehicles and the details. He was very professional and listening to what I was looking for as far as options in the vehicle.

Purchased pre-owned vehicle

Ben was a great person to work with!!! All the staff was wonderful to work with, would recommend buying a vehicle here!!!

Purchased pre-owned vehicle

had an excellent experience. Ben was great, we would recommend family and freinds to Ben and Cliff dealership.

Purchased pre-owned vehicle

Ben is the best! I was given a tour of the dealership, including the service department. I was impressed with the service lane and the service advisers.

Purchased pre-owned vehicle

The entire staff at the dealership were very friendly and respectful. We are first time car buyers and I have never felt so confident in purchasing a car. I can't say thank you enough for taking the stress out of buying a car. Thanks Ben!

Purchased a new GMC Terrain

Dealership and salesperson Ben Perez went to every extreme possible to locate the exact vehicle we wanted. Very satisfied with our service.

Purchased pre-owned vehicle

Very friendly and knowledgeable staff, Ben was easy to work with and make the experience fun and painless. Everyone was helpful.

Purchased pre-owned vehicle

Our salesman was a great help and I look forward to our next vehicle. Ben Perez was the sales person.

Service rating.

Stellar service is what I always get. Mr.Clift runs a tight caring ship! The work on my car is professionally completed and addresses the concerns.

Satisfactory

This was a routine oil change. I was greeted right away and my work order was ready at Jordan's station. Jordan recommended and explained the 15,000 mile service which I accepted. The loaner vehicle was clean and acceptable. When I returned, I was greeted again right away and my bill was ready. The paperwork and return of my keys was seamless.When I got to my car, I could tell it has been washed because there were beads of water and streams of soap down from each door handle. I realize it is a free and complimentary service, but it should not make my car look worse than when I came in. A simple drying or wipe down would have sufficed and saved what was otherwise a great visit. I am tempted to not bother with the complimentary service and wonder what I would get with a paid service. My thought and recommendation would be to the customer a feeling of "Wow, if this is how good the free service is, then I can only imagine how great the paid service would be!" Then I would be more apt to consider a full detail. This is my customer perspective. It's the small things that really matter.

Purchased New Buick

Ben and Rachel were very helpful and did a great job in helping me pick out my new Buick .Wonderful people

Purchased a new GMC truck

I had a pleasant experience at Clift Buick GMC. Ben is the greatest. I would recommend Ben and the Dealership to all my friends and family. This is the second vehicle purchased from Ben.

Check squealing noise and moisture under hood

Service dept took me right in, I waited, had solved the problem in under 60 minutes. All is still good, no further squealing or moisture.

Purchased pre-owned vehicle GMC Terrian

Always great customer service! Thank You Ben Perez for another vehicle purchase.

Fast and Pleasant

Everything was fanstastic! Can't say enough wonderful things about this dealership! I appreciate all of your hard work to make it possible! Thanks again.

Purchased New Vehicle

The buying process was a very calm experience. Ben Perez was a great person to work with. He explained everything in detail with no questions left to ask. I was in and out and on my way with a beautiful new 2016 Terrian.

New Lease Vehicle

I initially started going to Clift after the way I was treated at another dealership in Clinton. I felt like I was treated like a 'stupid female' at the other location. I have never felt that way at Clift. I've always been treated with respect and have never felt 'taken advantage of'. The Service Dept is one of the primary reasons I decided to get a new vehicle through Clift. Although I had to make a quick decision due to incentives about to expire, I feel like I had accurate information to make an informed decision. I feel confident going forward that the Service Dept will continue to deal with me as they have, and have no doubts that should any questions or concerns about my vehicle arise, I can contact Carl - or any other salesperson at the dealership for answers. There was a lag time in getting my registration transferred over but just a matter of a few days. And I am still waiting to hear from the Service Mgr regarding some pedal extensions that I need to have installed (why extended pedals are no longer an option on most vehicles I don't understand. There are a lot of us short people that don't want to sit close to the steering wheel! haha). But I am confident that will be taken care of soon. I do think my trade-in amount was a bit lower than it could have been - I checked the lot price over the weekend.

Fast, easy and unexpected car purchase

I stopped by Clift Buick GMC to0 admire my dream car. I ended up buying 24 hours later. Carl McLaughlin and Mike White were outstanding, no pressure sales tactics. Outstanding experieicne.

Purchase Buick Lacrosse

It was a no hassle and good experience purchasing a vehicle from Clift Auto. Ben Perez and his team are top-notch professionals and I am fortunate to have worked with them. I recommend this dealer to others.

Purchased pre-owned vehicle

Ben was very easy to work with. He helped me completely understand the car purchasing process and was able to answer all of my questions as a first time buyer. Ben was also able to answer questions based one personal experiences which was a huge help!

Purchased GMC Acadia

Ben is helpful and not pushy. Offering lots of options to make thing work.;

Purchased a Buick Verano

Ben Perez and Joe Clift have been great to work with. Knowledgeable on the car easy to work with.

Purchased a new GMC truck

Ben has been easy to talk with and not pushy. Knows his stuff and open to questions. This was a fast and great experience for buying a new truck since 14 years. Keep up the good work!!! Facility is very clean and like the ease of service.

Excellent service

All the employees are very friendly. Pleasant experience to have any repairs done wether I am dropping odd the vehicle or waiting for it. This alone is why I always purchase my vehicles at Clifts!

Purchased pre-owned vehicle

Had a great experience with everyone at Clift. Was taken care of by Ben Perez, who handled everything for me with no issues. By far the best and easiest time I have ever had purchasing a car.

purchased New Terrain

I had an enjoyable experience Ben Perez was my salesperson. I would recommend Ben and the dealership to my friends and family.

Purchase pre-owned truck

Everyone was very helpful, on the phone as well as in the dealership. Ben Perez was my sales person and was very polite and helpful.

Purchased pre-owned vehicle

Purchased a 2015 Chevy Impala. Service was friendly and efficient. Would return in the future. Ben Perez was informative and knowledgeable and did not pressure a sale. This made the environment stress-free.

Purchased a New Truck

Clift Buick and Ben Perez provided AMAZING service. They were knowledgeable, friendly, and made the process easy. I had a complicated situation (employee purchasing a company vehicle) and had unique/ specific requests and there were not intimidated by the challenge. I am very satisfied with the purchase and will enjoy showing off the GMC Truck. I will definitely come back.

Great Dealership

My wife and I have purchased 1 vehicle, and have leased 2 from Clift Buick GMC within the last 5 years. Every time we come here, they make us feel welcome, along with fitting our vehicle needs. Thanks to Mike White, and Steve Cagle.

Lease of GMC Terrain

Great Service! Ben Perez Wonderfull Service on all levels for our experience here at Clift.

Great experience at Clift Buick GMC

Searching the internet I found the 2013 GMC Terrain I was looking for at Clift Buick GMC in Adrian. It was well worth the 30+ mile trip from home to come here. Steve Cagle provided excellent sales support from the moment we arrived. Everyone we met throughout the process was a delight. We love our new Terrain and look forward to many enjoyable miles in it. You can count on us to tell our friends to come to Clift.

just bought a used car from clift buick

ben perez made the car purchase fun and professional

Leased a Buick Verano

I leased my vehicle at Clift Buick GMC in Adrian, Michigan. I was greeted and served very quickly. Ben Perez made the process very quick and easy and fought to get me the best deal possible. Highly recommend buying/leasing a vehicle here.

Purchased vehicle from Clift GMC

Purchased vehicle from Ben Perez and he was very helpful and efficient. thank you!!

Purchased a used Terrain

I was at Clift Buick GMC three times to buy a vehicle, Ben Perez was my sales consultant, every time I came in I felt welcome and like family. My experience was excellent because every time I had questions or called I was made to feel important and that no question I had was silly or unreasonable. I walked out on 12/23/15 with my 2014 Terrain feeling like it was a breeze to buy a vehicle, they took care of all my paperwork to be able to drive away easily. Thank you for that caring and welcome feeling.

Pre-Owned purchase

Bn Perez was an execellent and knowledgeable sales person! Please go see them!

Vehicle 50K service

2010 Equinox with 484XX miles experienced SES light and did not perform to expectation. Cam exhaust solenoid was problem and was corrected and engine update performed. 50K service was also perform as car was in shop and near the 50K mark. All service explained to customer satisfaction and car was returned to expected performance level. Service was first rate as always. Have purchased from this dealership as well as others and had all GM cars serviced by them to satisfaction.

Outstanding

The most professional Dealership I have dealt with The service manager is outstanding

Extremely Happy

Just purchased a 2016 Terrain from Todd Welch and it was the best car buying experience I've had. Todd was very personable and incredibly efficient. Everyone I came into contact with at Clift was great. I'll definitely be purchasing my next car from Todd!

From Ray Abraham.....Great service!

Mr. Clift and his crew as always do a fantastic job! They are true professionals and I tell everyone to trust in their dealership and auto work. On time with repairs and prices that are reasonable are the trademarks of this service oriented dealership. Cannot say more.....love the car wash and carpet vacuumed for $3. also!

Outstanding!

I purchased my SUV at this dealership a few years ago and have been getting regular service here as well since then. I keep coming back for one reason - the exceptional service and quality of work. I honestly have never had a bad experience. They guys in the service lane make you feel like family. Every time I get an oil change my vehicle is also washed and vacuumed for free. And I've seen the owner come out and personally greet people more than once. Would definitely recommend!

Routine service

Just had a tire rotation and oil change, but I'm always satisfied with their service dept.

Exceptional Dedication

To all the staff at Clift. Thanks for going over and above to make my purchase possible When other dealerships thought it wouldnt be possible because of my currently situation, you didnt except NO as an answer, and made it happen.Driving 1.5 hrs to your dealership was well worth it.Loving the car, THANKSYour Canadian Friend and Client

First time lease

I would recommend Clift to anyone looking to lease or buy. Steve at Clift is the best, very transparent &that's a great quality to have when selling a car!

Very Satisfied

I am very pleased with how quick Mike White was able to process my loan and get me approved to turn in my old lease and get me into a new GMC truck with great rebates and with how helpful Ben Perez has been with setting up and explaining all the features in my truck .

Auto Detailing of our Pontiac Bonneville GXP

My experience in dealing with all of the professionals at Clift has been very positive, including my most recent experience with the auto detailing of our 2005 Pontiac Bonneville GXP. Mr. Morgan was very understanding and responsive to the fact that this likely was the first real 'detail' work performed on this vehicle, that we recently purchased from my wife's parents. Although it was extremely well kept, maintained and 'garaged' since it was new, it was ready for a detailed clean-up, both inside and out. The results were very evident in every aspect!! Our thanks to all involved, especially, Mr. Morgan.

Routine Service on my Terrain

I bought my last 2 vehicles from Clift Buick GMC. They have a great sales and service team. Their service department is very accurate and timely. I would highly recommend Clift Buick GMC to my family and friends.

Buick Verano - ABS engaging

Excellent response to a problem I wasn't able to define. A gentleman was sent out to my house and was able to hear the noise I was talking about He diagnosed the problem and explained what it was, First let me thank Jordon for sending Derek out. Derek was very professional and took the time to explain what was going on. Thanks to Clift Pontiac

Well satisfied

We were well satisfied with every aspect of the process of purchasing a new vehicle. Everyone was friendly, knowledgeable and helpful. Special thanks to Rachel Morgan for her assistance throughout the process.

Quick and Easy

Mike White was awesome to work with. He found my husband and I the vehicles we both wanted and at a price we could afford. There was no pressure, no hassles and no nonsense. Mike made everything quick and easy with no stress. By far the best experience my family has ever had at a car dealership. Thank you Mike and staff for being so great!

Love my new Terrain!!

Everyone at Clift was very friendly. Patty Dull was a great sales lady. Best car buying experience I've ever had. Will be back as a return customer.

Pleasant staff and dealership

Everyone at Clift Buick is very friendly and courteous. We have purchased several vehicles through Clift Buick and always been very pleased with the service and helpfulness. Our salesman (Todd Welch) always makes sure we get exactly what we request. It is always a pleasure to deal with Clift Buick.

Great people

From the sale to the first scheduled service I have encountered only friendly people willing to help me. My husband purchased a car 6 months earlier there. And was pleased so we went back for mine.

Great dealership and staff

I was very pleased with the assistance and courtesy that I received at the Clift Buick GMC dealership in Adrian, Michigan. My salesperson{Ben Perez} went beyond what would be expected during the ordering process, and insuring that my vehicle was exactly as I had requested, before delivery.

Oil/tire rotation change

The service and people are great, but the only problem I have it the guy rotating my tires left some small dings/scraches on my rims. With Michigan winters and salt the clear coat will start coming off in no time. Ron S.

new car

lease of new gmc acadia went smooth, car was clean and full of gas, pattie took care of everything.

Car repair

I took the car in for an oil change and to get a problem with the wipers fixed. They had no trouble getting my car in for the service. Plus, when performing a vehicle check they found some problems with the cars alignment and steering. They were able to get my car right in and fixed that very same day. I feel safe with the service department at Clift and will continue to take my car there for service.

2015 GMC Sierra 1500 SLT

Mike White and Ben Perez didn't miss a thing, these guys know what they are doing when it comes to selling a new vehicle. It always feels good to be an "informed" buyer with no hoops to jump... Nice work guys, Thanks.

The only dealership for me :)

I have been a loyal Clift customer since I began driving. Everyone is super friendly and they've helped me find the right vehicle for me 3 times now! I get maintenance reminders for my car and never feel like I'm being 'taken' with unnecessary repairs when I take my vehicle in to get fixed. For example, last week I had noticed a weird sound under the hood the day before I was about to take a long vacation road trip. Sarah Perry got me in immediately that morning, got me a rental car and had everything fixed and my oil changed in time for me to pick up the car after work! My vacation was uninterrupted and I had the peace of mind knowing my vehicle had been inspected and repaired by professionals I trust. Thanks Clift! Keep up the good work!

Fantastic service department.

I have all of my service work completed at Clift Buick GMC. Always very professional and detail oriented. I would recommend them for all of your service needs.

Clift Buick GMC

We always enjoy working with the friendly people at Clift Buick GMC. They are very knowledgable and helpful.

New car

My experience was great This was the second time we felt with Ben. I am going to tell my friends and family to go to Ben when they want a csr..

Clift Buick/GMC oil change

great service as always. staff go out of their way to be excellent.

Sandy & Don Welch

Salesperson was very helpful to me our needs. Dealership is quality minded to make our leasing a new Buick a happy event in our life. Thanks to the salesperson and all of the force at Clift's.

Excellent customer service!

I had my truck in for repairs and the customer service is outstanding! Josh in the service area is very nice and knowledgeable about the vehicles. All of the staff at Clift is friendly. I won't hesitate to return to the service department and I do highly recommend this place to anybody needing vehicle service. Josh is outstanding in his work!

Unfortunate

I wish I could say I was satisfied. The salesman and front receptionist were great, the finance guy? Not so much. It would have been nice if he really even tried, but he didn't. He seemed disinterested from the word go. And when we couldn't make a deal for what I was originally looking for, he cut ties really quickly. I drove a long way to see this dealer and left less than thrilled with the effort put in to try to make a sale. I have since been to another dealership and closed on the same type of truck for the same price as the one I was trying to get at Clift.

The service was excellent.

The person that I originally made contact with was Tom in the Parts Dept, then the service rep was Sarah, she did an outstanding job of working Don Clark from the parts Dept. to schedule my vehicle and take care of my problem in a timely manner. This is the way Customer Service should be done. Tom Hamilton.

finance guy wildly unproffesional

I found a Buick enclave I wanted at clift Buick and started a credit app. I received emails and text messages saying I was approved and ready to go. I received a pho e call from Mike F telling me that I needed 2500 down, which was not what I had understood. All in all, we got down to 750 and I drove up to start the deal. I signed a contract and they agreed to deliver it to me a week and a half later (Dec 11th). The next Monday, I get a phone call from Mike F stating the finance company was going to cancel my contract, which I was never told about. Two days later, he calls me and states that gm financial has cancelled the loan. I have no contract or paper work with contingencies and everything was final. He started to actually yell at me. I told him I was going to have my lawyer give him a call and work this out. I later called gm financial themselves and they told me a different story. The were having trouble verifying employment, but never stated they were cancelling the contract. Also, when I left work, there was a tow truck waiting in the parking lot. Not saying it was there for me, but it was sketchy due to what had previously happened. Mike F is a horrible man and clift Buick is apparently in the bait and switch game. Trying to get you to do one thing when the bank is ok with what is already in place. I highly recommend you go somewhere else and leave this company in the rearview mirror. Mike himself is the downfall of that company. If they take my vehicle, I'll update this with the court proceedings.

Clift Buick GMC has earn my business.

For 43 years I've always purchased my vehicles from Underwood's in Clinton, Michigan. When they sold out to another dealer, I wanted a locally own dealership, which was Clift in Adrian, Michigan. Their service department is excellent, No surprises, always polite and understanding. Very customer friendly. I plan on purchasing all my General Motors vehicles from Clift's Buick in Adrian, Michigan. I feel customer loyality is earned, not always by price, but, also by Service experience. I am not related nor am I an employee of Clift's, just a very satisfied customer.

buying a used vehicle

I purchased a used vehicle ,and some problem with the ignition.The people I dealt with from Josh Wagoner the GM,to Mark Hartley in sales they all worked with me and took care of the problem very quickly and efficiently.The distance from the dealership (85 miles)was no problem.

Customer Service

While looking to possibly purchase a used vehicle, I stopped by Clift Buick GMC and was in contact with a salesman named Josh Feltman. I was pleased with his knowledge and the fact that he was not pushy like like I have experienced in the past. Though I did not purchase at that time, I am sure of where I will take my business in the future.

Thank You Josh!

Thanks Josh for being patient with us as we fumbled through our decision process. We will be back because of you!

josh Feldman

Very professional and friendly. Knew the answers to all my questions and wasn't to pushy. Definitely be back to do business.

pleasantly surprised

I stopped in to Clift to look at their certified cars and was very pleased with the friendly sales staff. Josh was very helpful and answered my questions with ease. I will definately be back.

Great Customer Service!

Went into Clift to get information on new/used vehicles/repairs. Josh Feltman assisted me, and took the time to discuss all the available resources Clift had to offer regarding vehicles, service, and other repair information!

A great experience at Clift Buick GMC!

I must say, it has been a long time since I have shopped at a local dealer. I was pleasantly surprised at the level of customer service that I received even after I told them that I was just looking. My sales professional was helpful even though he knew I wasn't ready to buy. I can only say that when I am ready, I will go back and buy from Clift, and spefically ask for Josh Feltman.

Great Sales Person Josh Feltman

Josh is an excellent sales rep with full knowledge of the product...You must use Josh for your sales experience.

Exceded expectations!!!

We came to Clift's to check out a car we found on the internet. My father-in-law and grandfather-in-law were both loyal Clift's customers who have purchased several vehicles from them over the years - and I can see why. When we arrived, we were introduced to our salesman, Josh Feltman, who took excellent care of us. He was very personable and friendly. Despite the fact that we could see how busy he was, we felt like we always had his attention. I appreciated that when he found out we were looking for a car for my wife, he started asking her all the questions and finding out what she wanted in a car, and was genuinely interested in her responses. He wasn't condescending or patronizing to her at all, and that meant a lot to me. Most importantly, he was HONEST. He was very up front about how realistic some of our expectations were (or were not, in some cases), and he never led us to believe something that wasn't true, nor did we feel nickel-and-dimed at the end. With him, there were no surprises from beginning to end. Mike Fisher was also very helpful and easy-going about the paperwork. Car buying can be very stressful, and the entire staff at Clift's did a lot to help ease the apprehension. Their service garage was spotless and high-tech, so we definitely plan to bring our new car back to Clift's if/when it needs service. We will definitely be returning. I saved Josh's business card so the next time we're in the market to buy a car, I'm calling him first.

Knowledgeable staff at Clift Pontiac

A short review about my experiences car shopping at Clift Pontiac. Josh Feltman has went above and beyond answering my many questions. He has shown to be very up to date regarding your used cars and new trucks. If he didn't have the answer he quickly got back to me with it. I appreciate all that the staff has done for me.

Great Dealership

Clift Buick GMC in Adrian, Mi. I have bought several trucks from Clift's. Overall a great experience ! One salesmen stands out. Josh Feltmen brings A high level of professionalism, Team Work and great Customer Service to you. Add in Josh's knowledge and you will not only get the right vehicle for you and Your family, you'll get a great deal ! Go see Josh Feltmen at Clift's Please disregard the " star " ratings on my review. They did not work correctly For me.

Excellent Dealer

Great customer service and trustworthy staff. I will continue to bring in my vehicles for service and purchase a new vehicle from them when needed.

Great Experience at Clift

When a home oil change went awry I was in need of emergency service on my vehicle. Josh Feltman was able to get my vehicle in for immediate service and even acquired a loaner vehicle for me to drive. The quick response and excellent customer care allowed me the opportunity to finish out my errands for the day knowing my vehicle was in great care. At Clift, you aren't just another sale or service ticket, you're provided with first-rate service and genuine hospitality.

Great Customer Service from Josh Feltman

Josh Feltman did a wonderful job helping us find a car for my daughter with in her price range thank you so much for all you hard work and help. You were very patient and worked very hard to find the right car for us. we will definitely be back.

Clift's Comes Through Again!

Cliff's has shown time and time again what a great team they are. I knew that we would come back to Cliff's when the time was right to get a new vehicle. Thanks to Josh in service for always having our backs. Thanks to Ben Perez our salesman. You were very sensitive to my wife's concerns and took great care of us. Thanks to Alicia and Gary for your presence and sincere comments and care. I can"t say enough about the Cliff's team of excellence in service and care of their customers.

good service

Clift's Service Center was courteous and helpful when I had my G6 in last week for brake work. Todd got it set up and took care of the recalls I had been waiting for. they did a great job and with the coupons and reward program they offer the price was really reasonable.

Think Again Pt 3

After phone calls and emails this situation has been resolved by Josh Wagoner. I appreciate him taking time to speak with me regarding the situation and am happy with the result. In the end, Clift stood behind their core values, and for that I have to thank them.

Think again Pt. 2

I've left Josh Wagoner two voicemail messages, as he requested I do, and have yet to hear from him--one last week and one today. And yes, I did leave my cell phone number for him. Come on.

Think again...

Think again before buying a used car here. They told us that the car was in great shape and that it had been through their shop and passed with flying colors. They also told us that the brakes were new and also in great shape. Um, no. Now we have a $900 bill for new front pads, rotors, calipers, and hoses because Clift's "shop" can't look with their eyes and make sure everything really is in good shape. I'm just glad the brakes didn't go out and cause an accident or catch on fire. Go somewhere else. Save yourself the money and hassle. Don't put your life at risk for this dealership.

The awesome people at clift gmc

Im writing a review on behalf of clift gmc in adrian michigan. I had just filed bankrupcy and had started responding to all the letters i was recieving from honda,rouen, literally every automotive in toledo..long story short i sat across from many dealers that ended up telling me they couldnt do anything for me but yet they had this awesome bankrupcy program, well that turn out to be such a lie. I gave up for a brief minute until i recieved a letter that said clift automotive..i said what the heck submitted my information and from then on was introduced to the most awesome people. from ben perez to michael fisher..i shed tears in front of mr fisher because he had me approved in less than 10 minutes..i was so overwhelmed.I felt so comfortable and at home..I will not go any were else..in a time that i just wanted to give up I WAS SAVED BY CLIFT AUTOMOTIVE...AND AN FYI TO ALL TOLEDO DEALERSHIPS MICHAEL FISHER CAN TEACH YOU ALL A THING OR TWO.He took the time to see me for what i needed and that was time to focus on my needs..A BIG BIG THUMBS UP TO CLIFT GMC IN ADRIAN MICHIGAN.YOU GUYS ROCK!!!!!!!!

Ben Perez was an excellent sales person

I just purchased a GMC Acadia from Clift and was thoroughly impressed with the professionalism of my sales person Ben Perez. I live 85 miles from the dealership and Ben made the experience especially easy. He suggested that we do the preliminary paperwork online so that if the Acadia met my needs - all I would need to do is signoff on the paperwork. We did exactly that and I was able to complete the whole process within an hour. I would highly recommend this dealer as well as Ben Perez.

Andrew Munson

I am considering a newer vehicle later this year. In the meantime, Andrew is helping me schedule needed maintenance on my 2006 Pontiac G6 (purchased new from Clift). Service and Parts are doing a great job keeping my Pontiac in good repair. Andrew is advising me on new Buick and GMC products he thinks will meet my needs when I am ready and alerting me to new Certified Pre-Owned vehicles. Overall, I could not expect more from my dealer! Great people delivering exceptional customer service!!

Frustrated and Bewildered

I purchased a used GMC Acadia (NOT from Clift) and immediately took it to Clift for a full inspection on the morning of 3/6/14. When making the appointment with Chuck Willis whom I've had the pleasure of working with at another dealership, I stated that being new to used car ownership I needed confidence in the vehicle and would appreciate a full inspection. If there is a fuse getting ready to blow I want to know about it were my exact words. Admittedly I am aware that you can't predict when exactly a "wearable" item is going to fail. I described "known" issues, error messages displayed on the dash and also passenger side day light needed to be replaced.Making a long story a little shorter, I have taken this truck to Clift three times for the day light with no resolution, but I seem to come away with another issue every time. First time, I was told all lights were on, then the driver side blinker stopped flashing, so I came back and had that replaced and pointed again to the day light. I was brought back to the "bay" and shown that the bulb had shattered. I was shocked, this is new, bulb was visible and intact, just not illuminating before. But I didn't argue or point fingers, other than asking what would cause that? I was told that someone put the wrong bulb in. This was not noted during the inspection appointment and I've not changed the bulb nor has anyone else worked on the vehicle since Clift did the inspection. Until provided with a $1,000 part only estimate, I planned to have it replaced that day. I was told that the person who orders the parts couldn't find an aftermarket unit but I could search also. Given it was just the day light and I still had headlights and fog lights there was no real sense of urgency, allowing me the time to search for aftermarket product myself.I found several online websites that had assemblies in stock ready to ship. Unfortunately, the one I ordered for $131.00 was not the correct model. Again, I was taken back to the service bay and showed that it had the wrong connector. I requested three times that the old one be put back in until I could get the correct model. Finally the technician (no paperwork so no name) asked Chuck if that is what they would do? I guess the direction can't come from the customer?? Chuck responded yes and I returned to the waiting room. Upon leaving the lot I was immediately aware of the fact that the right blinker now was not working by hearing the fast blink sound inside the truck. Exiting the truck I realized that I now have NO LIGHTS on the passenger side I assume because while the technician put the assembly back in the truck, he did NOT connect it. So again, I return to the service area. Chuck was with another customer and I was greeted by someone else. I simply said that I don't think the passenger headlight assembly had been reconnected when installed. "Oh, the one that's not working?" Right, I said but now NONE of it is working, we walked out to the lot, he popped the hood but before opening it he said "Oh, he just didn't plug it in." Perhaps someone else would have laughed or ignored this comment without taking it as a personal affront. Remember: I stated this when I brought it back now the fourth time. My question to the Clift team: Why would a certified technician drop the assembly back in place without connecting it? Why would the customer not be listened to? After all I was not telling him what type of tool to use or how to read the error message. Why would a sarcastic remark be uttered to a customer with not only a non-resolved issue but now a NEW one?Quality customer service is more than providing a clean waiting room with complimentary beverages. To provide customer service you must first LISTEN, then troubleshoot/diagnose as the "SME" subject matter expert, pulling from technology, lessons learned, etc. all of the tools that a trained and skill certified technician has at their disposal. Finally, they should RESOLVE the issue. Frustration does not give enough weight to how I'm feeling even hours after this mistreatment. To add further insult to injury, I now can NOT drive my vehicle at night because I have NO lights on the passenger side. To be clear, while very frustrated with the type of service I've been provided by Clift, I do not hold Chuck responsible, as I stated earlier, I've worked with him before and was looking forward to my experience in his new position.

I appreciate how well Clift Staff do in keeping me...

I appreciate how well Clift Staff do in keeping me informed about my vehicle and getting my service work done in a timely manner. I especially like their rewards program which saves me money on service work. When I have a road emergency and need my car done in a timely manner they really can be counted on to deliver good, fast service.

Service Writer took the time to understand my Service...

Service Writer took the time to understand my Service Requirements. Mechanic identified Problem and soled within one Hour.. Courtesy Vehicle Wash and Vacuum was greatly appreciated.John M. Jula517-424-5242

Very Satisfied

Ask to deal with Rachel Deo. Shes not the ordinary annoying car salesman. She basically just listened to what we needed and made sure we were happy. After taking the car home we noticed there was no owner's manual she mailed one to us right away. Overall I was very happy with the service. We even got a 20 dollar gas card just for going there. This was before we bought the car. Like I said overall I was very happy with clift and I will be coming back in the future. Thanks

Great service, Great people

I have purchased three used vehicles from Clift Buick GMC and I couldn't be happier. The body shop has repaired two of my vehicles exceeding my expectations of quality. Very professional staff who have worked with me every step of the way. The remodeled facility offer only the best quality from the vehicles to the coffee. Thank you Clift!

Todd Welch did a great job. I enjoyed purchasing my GMC...

Todd Welch did a great job. I enjoyed purchasing my GMC Acadia from Clift Buick GMC because of Todd. He and I negotiated the features, terms and price over the phone and through email, so when I came in for my test drive, the process was quick and painless. I love my new Acadia.

Disgusted

First of all let me say that the internet sales coordinator was pleasant and nice to talk too. After driving out of my way 50 miles to Clift I was greeted at door. Since the ISC wasn't available I was greeted by the sales mgr. who introduced herself and had another salesperson work with me. I told the salesperson and the sales mgr. what vehicle I was interested in. Salesperson sat me down at a desk asking me questions like name, address, phone, email, where I work, income, what's my credit rating. Really? "Can I see the car" I asked. Salesperson fumbles around then pulls out a credit app. Checks with someone else, then comes back to desk and wants me to fill it out before going any further. That was it. Walked out. I went out of my way to go to Clift and that's how they do things? I worked sales for years and understand the process. But never have I asked a customer to fill out a credit app. before working with them. I'd like to say other things but, sure I have to keep my words clean. Go kick rocks comes to mind. After leaving, called another back to a salesperson at another dealership and put deposit down on another car.

Clift has rectified the previous issue disscussed

Although there was some dawdling and no admission of wrongdoing, Clift has made right the wrongs regarding the issues relating to the certification of the used car we purchased from them.

Beware when buying certified cars from Clift!

We purchased a GM certified vehicle from Clift, but come to find out there were several issues that would not have passed the certification standards, but the dealer fudged the certification anyways. Very shadey practices at play here.

First Class Dealership

Friendly people, excellant service, a pleasure to do business with. Any used or new car shopping in the future, I will go to Clift Buick first.

Shottenkirk in Mt. Pleasant, IA

Today I took our Chevy Impala back to where I purchased it for service. They changed the oil and oil filter for me and checked over the car. My wait was just over a half hour and there was coffee and thing to take up my time. Needless to say was was very happy with the service Allan M. Geddes Mediapolis, IA

Repair service

The service was very good. The part that they had in stock was not the right one and they had to keep my car over night. This being the case they had a loaner car for me to use. The repair was done the next day. I'm happy with the service and would go back again.

MD12312011

Great service, everyone real friendly. I'd tell anyone to buy your car or truck from Clift/Buick/GMC.I have a new GMC Sierra 2500 crew cab pickup. Bougth Truck from salesman Mike White.Great guy to work with, HE really trys to please you.