Cleo Bay Honda

3rd Purchase and Elaine is the best!

This dealership is fair and treats their customers right. I have worked with Elaine Cloud on three different occasions and she has been the greatest person to work with. She is all about customer service and tries her best to get the best deal for her clients that she can! She is upfront and personal and you won't hear any "sales pitch" from her. She is honest and gives you straight forward information.Thank you Elaine and Cleo Bay Honda! Thanks to you, I am a Honda owner for life! MD

Michael Meischen

If you ever want to get a great deal on a car come talked to Elaine Cloud she will give you the best offer and willing to work for you to get where your car payment where you want it. I will be back for another car

Awesome Experience

This was my first purchase and Cleo helped me with a genuine experience! I was so unsure about what I wanted and she helped me look through many cars until I found the one I wanted! I fell in love with the accord sport instantly. There was no pressure to make a decision the first day I went to look, she gave me options. Surely, I came back the next day to find my car! She was very helpful and in a timely manner, all the way down to giving me my keys, she even showed me how to operate the features! Thank You so much Cleo for all the help and guidance!Go see Cleo and you won't be disappointed!

Cleo is amazing!!

I had worked with a couple dealerships and had crazy experiences.. I was ready to give up! A friend send me to Cleo at Cleo Bay Honda.. She was the greatest!!!

ONE AMAZING PLACE

I was in the car business for about 30 years, buying a vehicle from Cleo Bay Honda has been by far, my best experience. They are fair, honest, and sell a very good product. Cleo Cardosi handled my deal like a champ. They made this the smoothest, moat comfortable purchase I have ever done. I will go back again, as long as Cleo Cardosi, is there. Go see her, she's amazing.

Amazing Dealership

My purchase was smooth as silk . Cleo Cardosi, makes you feel comfortable, and confident that you are buying a solid vehicle at a fair price. I will buy from there again. Ask for Cleo, she will treat you right.

Best experience ever!

Best buying experience ever! Was in and out of dealership in less than an hour. Friendly staff and excellent price. If you are looking for an awesome deal go see Cleo. Tell her that Brenda sent you, you won't regret it!

Quality customer service

I didn't buy from this dealership they were very courteous and always call to check on my buying status which did not bother me but it did insure me their customer service was rated A 1

Mark is great!!

I'm very pleased with Mark, my sales associate. He was very informative and gave me good advice for my current situation. He wasn't pressuring me to buy a vehicle, I was offered a great price for my trade in, and I felt that the overall service from Cleobay Honda was outstanding and would recommend this business to anyone who wants good honest sales service.

what a blessing

This experience was pleasant easy with absolutely no sales pitch. It was original and simple. I am blessed by God and these fine folks. Cleo Cardosi listened to me and did not lead me into a choice but she showed me and let me choose. God bless her richly

Great staffs

Recently I purchased honda crv, had good experience with staffs, JAY (Jackson) sales person was very friendly,helpful and professional. I didn't feel pressured to buy, also Jay put lot of effort to make sure I am getting my vehicle on time. Also ELizabeth too was was very friendly and helpful.it was a pleasant experience..

Excellent Service

Elaine was wonderful! She worked diligently in order to ensure we were satisfied. We LOVE our car! She deserves a raise!!!

Good Job

I drove to Killeen from Georgetown to look at a Toyota Highlander. Tony had the keys and the vehicle was ready for my inspection and test drive when I arrived. He was prompt and courteous through each step to actually purchase the car. I was very pleased with my experience.

Best experience buying a car I've ever had!

Thanks Cleo for making car buying simple I love my new civic touring. The whole experience, start to finish was the best, and last painful I've ever had!

Paula Cleo Cardosi = Making great deals happen!

Being a single mother of 2 children I always look for great deals! This is my 2nd vehicle I have purchased with the help of Cleo Cardosi as my sales associate. I already knew the process was going to be quick, easy, friendly and most of all she was going to exceed my needs and expectations. The Honda Accord V6 EX-L with navigation is by far one of the most exciting, safest and dependable cars I have ever owned, driven or rode in. I put my trust in Cleo and once again my kids and I are all smiles while we drive in style and luxury. Those that were involved with the purchase process at Cleo Bay Honda all worked well together to make sure I was going to get the best deal they could offer. I appreciate great team work as well as great customer service along with making my time all worth while. I am one happy/satisfied customer! Cleo Cardosi's love for making great deals happen for her customers is something every person searching for a new or used vehicle dreams about. I know Cleo will always take care of business. Thumbs up!

Best car buying experience!!!

Elaine Cloud assisted us in the purchase of our 1st "new" car. We purchased a 2016 Honda Pilot. The entire experience was informative & like no other dealer experience that we have ever had. Since we've purchased Im so pleased that I tell everyone about Elaine & Cleo Bay. Thank you again,BJ & Shauna

Go to Elaine

All I have to so is call Elaine and tell her The car I want the color I wanted in and how much I want to spend and she gets right back to me. All I have to do is drive over there sign the papers and I am out of there. There is never a hassle. Elaine has been doing this for years and she knows what she's doing. She never pulls any punches and I always get exactly what I want. She has never tried to sell me anything I did not want and we have got at least 6 cars from her. She is just so easy to work with. I cannot imagine ever going anywhere else. I love her so much I drove halfway across the country to pick up a car from her last time.. Elaine is amazing and she will work with you. Elaine. Cleo bay honda in killeen .. The only place I'll ever go.. No matter where the army puts me!!

"Exceptionally Friendly and Helpful"

Professional, friendly service, and great staff. Intitially I contacted Elaine Cloud at the dealership about purchasing a honda accord. She was extremely helpful and worked with me to achieve the best deal possible in purchasing a new 2016 Honda Accord. She made the process as easy and smooth as possible. If I ever need a car again, I will definitely come back! I recommend Elaine Cloud and Cleo By Honda to anyone buying a car.

New car

Me and my wife went to see what type of deal's. And Johnny walker was great I will buy my car from them for good.

Very helpful

Had a great experience..i was just looking wasnt sure they could meet my demands but edwin Williams helped with the purchase of my 2016 civic..love love my new car

Fast and Easy Car Buying Experience

Worked with Tony Pagan in Internet sales. Communication was done mostly via text message, which I prefer. We got the car we wanted at the price we wanted. This was the fastest and easiest car buying experience I've ever had. No up sales of add-ons I didn't want. Just signing and driving. Quit reading reviews and buy your Honda at Cleo Bay already. Seriously. Are you still reading this? Stop. You already know what you need to do.

GREAT CAR BUYING EXPERIENCE EVER....

Great staff,they were very polite with me & my gf...i was very satisfy with how they welcome me n helped me out with buying my car,and left happy with da car I wanted..i wild recommend Cleo bay to my friends,family & co-workers.thnks Elizabeth Lopez for ur help n getting my car... sincerely,. Zachary norfleet & . maria scott

Great Car Buying Experience!

Professional,friendly service, and exceptional staff. No pressure sales and knowledgeable about their vehicles. They made purchasing my 2016 Civic Touring a breeze! I will highly recommend Cleo Bay Honda and my salesman, Charlie Cook, to my friends and family.

Best car buying experience so far.

Very friendly staff. The General Manager took his time to welcome and thank us for shopping with them. We didn't feel the usual car shopping pressure we got from other dealership. Best experience so far!

One Stop

The wife and I went car shopping made Cleo Bay Honda our first stop and it was our last.They gave us every thing we asked for great price, low payments and warrantee great service great place.Thanks Charlie

customer service

Customer service was excellent and the financial process outstanding. Kimberly was always in top of everything the I ask her,she did a outstanding job.

Great staff, left happy!

Bought a '16 Civic, and I was made to feel welcome and important. While they had many of the car that I wanted, apparently there had been a recall on several of them, which reduced the inventory available significantly. That's the manufacturer's fault and not the dealership, though. The only concern I had at all was that the price of the same car on their website was less than when I arrived at the dealership (within 5% difference). I was still interested in the vehicle, and went through with purchasing it, though. Happy to have worked with them and gotten the car I wanted!

great service

Wonderful service and friendly staff. Got the car I wanted and it was quick and painless to get the deal done. Would recommend to friends and family

Excellent service

Kimberly Smith went above and beyond to make my purchase experience a pleasure! She responded to all my questions and concerns in a timely and knowledgable manner.

2016 Honda

I bought my 2013 Honda Odessey and Accord from Cleo Bay. The service was great! Since then I have retired from the military and moved 5 hours away. I wanted to upgrade our vehicles and my first thought was to go back to the dealer we had a great experience with. This time Cleo Bay out done themselves, Elaine Cloud was phenomenal! The drivers were two very nice gentlemen. Thank you so much, the Houston's.

FANTASTIC!!!!!!!!!!!!

I went to Cleo Bay Honda on a simple mission to purchase a new car. My salesman helped me to complete my mission and I went in there and an hour later I was driving out with my new car. THANK YOU SO MUCH WILL!!***BEST SERVICE EVER***

Great service

Very respectful and informative. William Zimmerman was a pleasure to work with I would highly recommend him if you are looking for a new vehicle.

First-time Car Buyer!

The Killeen Cleo Bay Honda is receiving a 5 star rating because everything was handled professionally. It truly starts from having a great sales person like Johnny Walker that made the whole process smoothly. Especially since this was my first time buying a car all on my own. I'm very satisfied how I was able to come into the dealership, shop around and leave with a new car. The whole process literally took 5 hours!!! Thank You, Jonny Walker Ms. Wolf

Excellence above and beyond as a Dealership.

This is our third vehicle purchased from Cleo Bay Honda in Killeen, Texas. Each time the sales personal were very courteous and friendly. This last visit the sales personal was Edwin Williams. He was very knowledgeable and understandable in considering our needs and budget for a vehicle for our youngest daughter, who is still in High school. The dealership had some very nice, clean, and moderately priced vehicles. My wife and I really felt at home at Cleo Bay Honda and the people there try to help you, however they can. No high pressure sales talk. Edwin listened and helped us in finding the right vehicle for our daughter. We will continue to be a repeat customer and will refer this dealership to all our neighbors and friends.Jim and Tammy Siler

Absolutely the best!!!

This is the first vehicle I have purchased as an adult and on my own. Such a great, easy experience and I absolutly love my Honda Civic! Elaine Cloud was my sales lady and she was the best! Thank you so much!

Extraordinary Experience

This is my first Honda car. I bought a 2016 Honda CRV. Jason Wuerz was my sales person. He was very professional. He answered all my questions very kindly.The entire financing process was fast and without any inconvenience.I had gone to another Honda dealer where my experience was very disappointing. Jason transformed this bad experience into an extraordinary experience with his kindness and professionalism.Thank you Jason, because I can drive the car I dreamed.Jazmin

Best Car Buying Experience in Texas

I just purchased a 2016 Odyssey. Our sales representative Kimberly Smith made the process of buying a new car fantastic. The dealership offered a great price for my trade and the new Odyssey. Our closing was quick and painless. I wont hesitate returning to Cleo Bay.

Purchased Vehicle

The saleswoman, Kimberly, and the financial rep, Farris, did an excellent job. I can not say the same for the sales manager. We were looking at a used 2015 Odyssey. We had a trade-in. I asked for a drive off (DO) the lot price. Through the saleswoman he provided that. The price looked fair and we accepted it. When we came back to make the trade, the finance rep presented us with a cost $2800 higher and we said whoa! I said that was a deal breaker and he called the sales manager. Apparently the sales manager had included a down payment to compute the DO price and we had said nothing about a down payment. There was no need for a down payment in our transaction. When we had been originally presented the DO price, it was by itself on one page and the computations on another. As we didn't care how he arrived at the price, we didn't care about the computations. We were only interested in the bottom line. When the sales manager came into discuss the price, he said he "was sure we had caught the miscalculation". In my opinion, he was questioning my integrity for his mistake. That question caused me to become a bit unglued. He found a way to meet the price by increasing what we received for our trade-in. We left with our new vehicle with the original price quoted. Kimberly and Farris did a fine job but the actions of the sales manager left a bad taste.

Great sales folks

Working with Elaine Cloud was a very good experience. We purchased a 2016 Honda CRV-EX. This was our third CRV purchased from Cleo Bay Honda.

WORST DEALER EVER

WORST experience ever.. stating that a 2014 was originally listed for more what they sell brand new. I would never purchase a vehicle from this dealership.. the sales staff have no knowledge or experience. Very ignorant and rude.

Terry treece did a great job

Terry did a great job when I purchased my new 2016 Pilot! He is very pleasant and helpful and gave us a lot of helpful information. The process was very smooth. I would recommend Terry to any body considering buying a car from Cleo Bay Honda!

Buying new CRV

This is my 2nd crv from your dealership in 2 years and I love it. Chris Waddington was my sales person and very kind and professional, great member of your team. Thanks again Chris and Cleo Bay Honda, Killeen, TX. Put Chris name on the employee list. Thanks

Very Professional

I just purchased a 2016 Accord EX-L Coupe for my wife. Elaine made the purchase of our new Honda well worth the 5 1/2 hour drive we made from LA to Central Texas for the purchase. The whole sale was efficient and very accomodating. Thank you to Elaine and Tom for the best car buying experience we have ever been a part of. We will definitely be buying our next vehicle at Cleo Bay.

Quick, Easy, and Great Customer Service

We found the car we liked online and were contacted by Elaine Cloud after we expressed interest in it. She went above and beyond to get us this car at the price we wanted. She worked so hard for us and it felt like this was more than just a sale for her. She made the process easy and simple. If we ever need a car again we will definitely go there. I recommend Cleo Bay Honda and Elaine Cloud to anyone buying a car.

Had a Peaceful Mind after purchasing

My husband and I visited several dealerships and was not at peace after viewing multiple used vehicles for our grandson. When we went to Cleo Bay Honda in Killeen, Mr Hunter, salesman greeted us with a warm and professional service. After explaining what we were in search for, he serviced us as if it was for his own child. Thank you Mr. Hunter

Excellent Service from Mr. Hunter

My husband and I was searching for our grandson a vehicle. We visited several dealerships and did not get a safe and comfortable feeling with the sales man. When we arrived at Cleo Bay Honda and meet with Mr. Hunter, we told him who the vehicle was for. He immediate had the attitude as if the vehicle was for his own family member. Thank You Mr. Hunter for giving us a peace of mind.

Professional salesperson, well-managed dealership

Terri Treece at Cleo Bay Honda, Killeen, TX, was simply the best salesman with whom we have dealt in 50 plus years of buying cars: knowledgeable, articulate, and personable. We will back when driverless cars become available!

Best ever

Just purchased a 2014 Accord. First car purchase was in 1951 with many in between including 2 Accords. This was the best buying experience ever. Terry Treece was great; knew his product, sensitive to our needs, ready to demonstrate vehicle features of interest, but allowed us to make the decision (not pushy with comments like "Great opportunity, want be here tomorrow!). In addition, he was friendly, and easy to deal with. But the factor that meant much to me and was evident throughout our conversations, was his comments about Cleo Bay Honda and the way "we do things." This told me he enjoyed his work, was proud of the company and that he would be around if I ever needed him.It was our good fortune that Terry so quickly responded to our email inquiry and then to meet and deal with him.

Great experience!

From the minute we spoke with Herb on the phone to meeting him at the dealership he was great! Very helpful and friendly. He helped us with our purchase and we enjoyed our experience with him!

Great Sale

Elaine Cloud made my experience so much greater. She was very professional and made the process a quick one. No long waits or issues. This is my 4th car from Cleo Bay and this was by far the easiest purchase. you rock girl.

"Car problems resolved!"

I have never gone to Cleo Bay Honda that my experience was not service oriented.I am a avid Honda owner. Recently purchasing my 7th Honda, I keep going back to the Honda car because of its durability, low maintenance and reliability.From service department to sales I am totally pleased. Over the years since I have been in Texas - Kimberly Smith my sales representative has been personable, responsive and attentive. Its not just with the sale, its with the relationship.Because she has maintained the relationship....when I went in for service, unfortunately repair was not the option - it was Kimberly who discussed the possibility of a new car.

Best Service Ever!!!

Elaine Cloud in Internet Sales is amazing! I walked in to buy a Honda Pilot and ended up with a Pilot and a Civic. I can't even tell you how many dealerships she called to find the Pilot I wanted, but she found it!!! If I had a question she had an answer...I have never been happier with a car buying experience in my life. Elaine is your go to gal at Cleo Bay Honda. I will never buy another car, truck, or SUV anywhere else ever again. Thank you again Elaine, you rock!

No pressure purchase!

Rob was a pleasure to deal with. He knew that I knew which car I wanted and he made it easy for me to drive away in it that day without any hassle and for a great price.

Fantastic Service

My car buying experience in Cleo Bay Honda was simply fantastic. Herb Bayer was my salesman and he made car buying so comfortable and easy for me that we are now friends. He explained the Toyota 4runner to me so well that I need not see the car before we closed the deal. I live in New York by the way and the vehicle was in Texas. I decided to deal with Cleo Bay because of the wonderful reviews given to them by previous customers. Herb lived up to their reputation, his communication was superb and he went above and beyond his duty to get me a good deal, recommended a shipping company to haul the vehicle over to me in New York. And when the car arrived, it was cleanly detailed, and looked and performed as he had promised me and I gave him a high five... from 1,600 miles away. I believe fantastic customer is the culture of Cleo Bay so I will use this opportunity to thank Herb for being a trooper, and thank the entire Cleo Bay Team, Kimberly, Elaine and all the wonderful sales reps that promptly returned my call before Herb took charge. I am very happy with you guys and be sure that I'm already telling friends and associates about you guys. Keep the flag flying. You guys are winners. Thanks, HERB. You are a gentleman and a scholar.

MOST EASY EXPERIENCE

I just purchased a 2015 Honda CRV EX-L Navi from Cleo Bay Honda and the buying experience was the most easiest experience that I have ever had. No high pressure sales or attempts to buy a vehicle NOW. Our salesman, Mr. Terry Treece, was OUTSTANDING! Easy to talk to, friendly, outgoing, and knows his vehicle(s). He beat what supposedly was the best price of another dealership with no hassles or dancing around. I was very impressed with Cleo Bay Honda and Mr. Treece, both of which made my car buying experience an absolute pleasure - and that's a first for me!!! If you're interested in buying a new (or used) Honda, I highly recommend Cleo Bay Honda and Mr. Treece - you won't go wrong! Many thanks to Cleo Bay and Mr. Terry Treece for their outstanding service - and I for one, am one VERY HAPPY camper!!

Great deal, easy process

I just bought a 2015 Honda Odyssey from Cleo Bay Honda through Terry Treece. He beat the best price I can find around Austin and transaction went through in less than one hour by signing only three pieces of paper because Terry had everything setup for us before we arrived. It's indeed an effortless and hassle-free car shopping experience. It's the first time I buy a car from Terry and Cleo Bay, but it won't be the last.

WR and Virginia Young

Sales Rep, Henry Hunter, was exceptional in every way. He gave us the best deal for our car plus the lowest price for a new Honda. The buying process was handled quickly. The car was cleaned, filled with gas and we were on our way in a very short time. We would recommend Henry and Cleo Bay Honda to anyone and will certainly be returning for future car needs. Planning on all maintenance there because we look forward to the same hgh standard we experienced with the new car purchase. Thanks so much!!

Awesome Customer Service

I bought a brand new 2015 Honda Accord Sport on August 15, 2015. My salesman Terry Treece was awesome. I told him what I was looking for and what price range. He got me in the prefect car for the right price. He's been in contact with me since I purchased the car everyday. I will recommend my friends to shop here and get with Terry to assist them on their purchase of their next car.Rodger McCreary

Superb customer service

Jason was so helpful and kind to me. He was very informative and knowledgeable about the vehicle I wanted. He made my first time buying experience quite pleasant. Thank you so much!

Elaine Cloud awesome!

Elaine Cloud closed adeal with me via email. I was in the dealership all of 45 minutes! She ran numbers and it worked out fabulous! She was on it! Responses were fast! I will refer Cleo Bay Honda and Elaine Cloud to anyone !

Won't hesitate to send family or friends to Cleo Bay!

Angie Vandyke took care of me from the time I arrived until I drove away ( same day) in my new 2016 Honda HRV...what a proffessional! She represented Honda and myself with the highest regard to both dealer and myself...she knew her products and did not hesitate to jump in and work hard for me and my current credit standing to accomplish placing me in the auto I wanted to purchase...The dealership and Angie have earned my respect and Honda is a proven reliable product! My thanks to all!!!

My Wife and I had a super Experience.

All went well, and if anyone needs a good experience purchasing a automobile we highly recommend Elaine Cloud. She took us through the whole experience with professionalism skill, and a lot of levity.

Pleasant, very pleasant

This is the second Civic I've purchased from Cleo Bay.... Terry sent me an email explaining some options for trading my 2013 Civic for a 2015.... I bought my 2013 with them online, so he had my file... I told him to crunch some numbers, he did and it didn't match well with what I currently had with my 2013.... He admitted so and asked if he could continuing researching other possibilities, I said sure... Maybe a week later or less he sent some new numbers that caught my attention... I told him thanks and I'd let him know... I called a couple days later and asked if that was all he could do and he said there may be one more incentive with Honda. The next day, a Friday he sent me the new numbers and I really started thinking... On Saturday I called Terry, set up an appointment AND we made the trade... Terry as a person, very polite, good humor and interacts well. Terry as a salesperson, courteous, attentive, patience and professional,... Of the 3 or 4 times we interacted he NEVER once pushed me... He checked in on a customer, provided some options... That's one thing that made an impression on me, the way he handle it, impressed... I would recommend Terry Treece to anyone... Totally, Totally satisfied... Thank you Terry...

W.O.W.

I went through a lot of dealership while looking for a new car to be leasing... And everytime I could tell all of their speech sells or how they were trying to make me buy a car with their action, instead of what I wanted in a car or felt for. Terry on the other hand, was amazing. I felt no speech sell, he was there and comprehensible iin my needs. I felt as I was buying a car with my dad looking out for my best interest. He did not try to push a sell or force me into something before I was ready to. He is a great representative, if I was you.... shop online for what you are looking for, cross your finger and hope he will be the one calling you back. This was amazing.

Excellenet Service

I was very pleased with my vehicle and my sales person. I purchased a brand new car with the help of Elaine Cloud. She is one of a kind AWESOME. It took me some time to decide and she was very patient even when I was not. Cleo Bay Honda is a one of kind dealership! I had just purchased a 2015 Honda Odyssey.When we decided on a Honda Odyssey, I contacted Elaine via email with what we wanted. After a couple email exchanges to confirm information, she came back with an offer that no dealer in Austin or Round Rock could meet. I called to confirm that her offer was legitimate and she said yes so we agreed to the offer. We went to the dealership to sign the papers and it was the most stress-free car buying experience I have ever had. We walked in, they confirmed the numbers on a worksheet/Purchase Order and 20 minutes later we were signing documents with the Finance Manager, "Mac". We also opted for the extended warranty because we plan on keeping the car for a long time. He is an awesome guy and was very patient with me when I was deciding what to take and what not to...:). We do opt for glass coat after he explains the importance of it. After applying this glass coat they delivered it to our house at no additional charge! Folks, I friendly suggestion is if you want to buy a Honda, contact Elaine at Cleo Bay. She was very aggressive in making sure we got the best car for the best price with the best financing all while keeping the buying experience easy as possible!Thanks,

Great Buying Experience

Never thought buying a new car would be this easy, and Elaine Cloud was the reason. I hate pushy sales people. She got me the car I wanted at the price I wanted to pay. She even got the ugly pin stripe taken off too not to mention cleaning the windows herself before we drove away cause they were "smudged"! Thanks Elaine for making our drive to Killeen well worth it!!

Awesome

I was very please with my vehicle and my sales person. I purchased a brand new car with the help of Darrin Renke. He is one of a kind AWESOME. It took me some time to decide and he was very patient even when i was not.

Great Sales Staff

Elaine was great! We contacted her and told her what we were looking for, she got it for us and is saving us money too! Thanks Elaine!

I recommend Cleo Bay Honda

I recently visited Cleo Bay Honda with my daughter in search of a new car that would be affordable for her as well as safe. The sales representative Terry Treece was very knowledgeable and extremely helpful without pushing her into making a choice but reinforcing to her the importance that the decision needs to be hers. He was very patient even to the point of waiting for her to decide the color of the car she wanted. She is very happy with her car and I was so pleased with the service that in less than a week I took my grandson back to Cleo Bay Honda to let him pick out his first new car. Once again Terry Treece was very patient while he decided on which car if it should be, an automatic or manual transmission and the color he would choose. My grandson now has his car which he really loves. Terry made sure that my daughter and grandson have his contact number so if they have any questions about their new car they could call or text and he would help them with their questions. I am very pleased with the service we received from our first moment of interest in buying a new car to the final purchases of both vehicles. I could not find a better dealership or sales representative. Thank you for showing my daughter and grandson how a sales representative should treat each potential buyer who walks in the dealership door.

Awesome Dealership, excellent customer sales rep.

I recently visited Cleo Bay Honda with my daughter in search of a new car that would be affordable for her as well as safe. The sales representative Terry Treece was very knowledgeable and extremely helpful without pushing her into making a choice but reinforcing to her the importance that the decision needs to be hers. He was very patient even to the point of waiting for her to decide the color of the car she wanted. She is very happy with her car and I was so pleased with the service that in less than a week I took my grandson back to Cleo Bay Honda to let him pick out his first new car. Once again Terry Treece was very patient while he decided on which car if it should be, an automatic or manual transmission and the color he would choose. My grandson now has his car which he really loves. Terry made sure that my daughter and grandson have his contact number so if they have any questions about their new car they could call or text and he would help them with their questions. I am very pleased with the service we received from our first moment of interest in buying a new car to the final purchases of both vehicles. I could not find a better dealership or sales representative. Thank you for showing my daughter and grandson how a sales representative should treat each potential buyer who walks in the dealership door.

Awesome Dealership, Excellent Internet Sales

Ordered 2015 CR-V through Elaine Cloud in Internet Sales at Cleo Bay Honda.As this was our 1st Honda we originally engaged our local Honda dealership and I almost walked away from Honda due to poor salesmanship and management. This was not the case at Cleo Bay.Elaine listened to our specs and due to us requesting a particular color with the Touring and AWD, she informed us how difficult it was to get this vehicle. But she delivered what we requested. Honda does not make it easy to get the type of car you want if it is out of the norm for the area.While our local dealership failed miserably, Elaine was able to get our car within a month or our request. She kept us informed on the progress, continued to answer questions, and rewarded us with a higher trade-in value and included accessories at no cost that we were going to get. It doesn't get any better than this. The drive out of area was well worth it. We were in and out of the dealership in about 2 hours. Elaine did all the front end work and got it all correct. An hour of the time was divided between Finance and Sales instructions on the features in the car. For the feature discussion Darrin Renke spent over 40 minutes going over the buttons, displays, and initial preference setups which was really helpful and much more than when we had purchased our Toyota. Keith was our finance interface and did a good job of explaining the different packages available. However, I reviewed the extended warranty's and asked specific questions on the Highest level package coverage. I was not surprised that Keith could not answer if a particular part was covered. Keith did call to check out my request and even the party that he talked to could not answer whether a part was covered or not. I find it interesting that they give you a list (which is not comprehensive) and then tell you things are covered even though there is no proof that it is and when pressed to put it in writing they waive there hands and say they can't do that so buyer beware. I did end up purchasing the top package for extended warranty and will write a response if things are not covered.Ending this on a positive note, I would not go to another dealership if your in the central texas area. This dealership is OUTSTANDING. They took the time to make my order easy and worry free. I HIGHLY recommend CLEO BAY HONDA, ELAINE CLOUD (Internet Sales), and Darrin Renke (Sales) for there service, thoroughness, and customer care.

Heavenly!

Cleo Bay Honda is a one of kind dealership! I had just purchased a 2012 Honda Pilot from another dealership back in Dec 2014, my experience with the prior dealership was not a very good one. Keep in mind I just got this vehicle in Dec 2014 and traded my vehicle in today for a brand new 2015 vehicle. Cleo Bay Honda made me feel like I was the most important customer in the world. They were very honest and upfront and treated me with the upmost respect! The were very friendly and very nurturing. I can tell right away that they were not about the money, they were really concerned about my needs and wants. They did everything in their power to accommodate me. They are a very genuine team and I would highly recommend them to anyone! CLEO BAY HONDA FOR LIFE! Thank you Cathy Howerton, Chris Waddington and Neil Farris for giving me the best experience ever!

Awesome Customer Service

I worked with Elizabeth Lopez at Cleo Bay Honda. She worked with me while I was over seas and when I showed up she had the car ready for me. Simple and easy trade-in, and Elizabeth was extremely helpful and informative throughout the whole process. She really takes care of her customers and I highly recommend her to everyone who reads this. I am 100% satisfied with my recent car purchase. Thank you Cleo Bay Honda, and Ms. Elizabeth Lopez!

oil change

I called Cleo Bay at 7:30 Friday to schedule an oil change appointment,had to leave a message.At 8,after no one called back I called again.I MUCH preferred early AM Sat.I was told the earliest available was 12 Saturday.OK,I took that appointment.I called Cleo Bay starting at 9:30 Saturday morning,thinking that the weather may have opened earlier time slots.I called 4 times,got the front desk,transferred to service where I got the answering machine.I was unwilling to leave a message based on lack of response on Friday(sorry,they did call me back Friday,at 10:30).The 3rd time I called,the lady that answered recognized my number,as she asked if I wanted service again.I finally decided they must be really busy,and waited until 12 for my scheduled appt.I drove 25 minutes from Temple to Cleo Bay to find that my 12 o'clock appointment was now at 1:30,or maybe even 2,as they had just now gotten really busy. Cleo Bay could have called me at any time Saturday morning,or the lady at the front desk could have helped me contact service,when she recognized that I was not able to get through.I am not a very happy camper.

Dont trust the finance guy named neal

Bought a new vehicle from this dealership and although the salesman was good not great..the finance guy named neal was a complete jerk and had no candor about him at all. He insulted myself and my wife and scared my children. What makes it worse is when I got home to review my paper work he had signed us up for the diamond extended warranty package that we never agreed to. He never explained the numbers or figures. Was to worried about making the deal and thats it. This stealership will not work with you until you threaten to leave then they decide ok we will work with you. Although we did get a great Apr i recommend using your bank to get your auto loan.

Highly recommend buying from here!

By far the best car buying experience, the sales man wasn't pushy, wasn't constantly calling me to just put me in a car. Zac searched everywhere in the state of Texas to find the right vehicle for my family. Great sales team at Cleo Bay, keep up the great work Mr. Lopez. Recommend buying from this place for everyone in the area.

New car purchase

I had never purchased a car by using the Internet so this was something new. It was a great experience. Terry contacted me immediately after my inquiry even though it was after hours. I purchased a 2015 Honda Pilot and I am so pleased. Terry listened to my wants and got exactly the right car.. My last purchase was 15 years ago and I bought my Honda Accord from Cleo Bay as well. They offer great customer service and I look forward to more years with them. Thanks Terry for my purchase. I couldn't be more happier!!

Recommended

Professional, courteous staff and salesman, Ramon Flores, was helpful, knowledgeable, and patient. I strongly recommend Mr. Flores when looking to purchase a vehicle. The excellent service and overal experience built confidence in this dealership's ability to meet my needs as a customer.

Excellent Service from Terry Treece and Cleo Bay

I purchased one 2015 Honda CR-V EX AWD from Cleo Bay Honda on Feb, 12th, 2015. I did my purchase online completely and never visited the dealership because they are around 60 miles away from my home. I am in Cedar Park, TX. Terry worked with me. what I can review for Terry's service are 3 words: Excellent, Excellent, Excellent !!! Terry is really a nice and patient guy to work with. I started my online quote on 01/31/2015, which was Saturday. Terry is the first one to answer me and give me a good price with warm welcome message. He also explained to me how his price came from (invoice price + extra holding due to high demand of CR-V). Although that price is not lowest, he would like to do a competitive review and adjust that final price a little bit lower after I sent him another lower quote. We communicated via emails for over 40 times back and forth and I asked a lot of detailed questions. Terry was always very patient and answered each of my question in details. He never pushed me to purchase anything. Finally, after I visited several local dealerships, I decided to go with Cleo Bay. Due to my requirement of AWD, Terry and Cleo Bay provided a free locate service and moved that car from another dealership (Waco or San Antonio, I am not completely sure), then delivery that car to my home. So, on Friday morning (02/12/2015), I stayed at home and received my home. I am fully satisfied with my car and the service from Terry and Cleo Bay. There were some minors issues after the car delivery (The driver forgot giving me the car manual and two tile registration forms). Terry immediately sent those to me via FedEx overnight on the same day and provide me the tracking number in time. I really felt very well to work with these guys. I definitely recommend Terry and Cleo bay to my family and my friend.

J. Walker

Mr Walker picked us up from our house and made us feel at home from the moment we got in the car. He was professional and explained everything to us and didn't rush our decision about buying a car. We left the lot with a 2014 Honda Civic and we love it!!!!! He worked out a great deal for us and we're forever gratefully.

Terry Treece and Cleo Bay - Best Customer Service Around

Today my wife and I drove off the lot with a brand new Accord after trading in my 2003 Accord. I worked with Terry Treece through the whole process from initially finding the car through their website, starting a discussion on stock and options for acquiring cars from other dealers all the way to pricing and negotiation. It was fantastic to work with Terry, doing most of our communication through email, since it's tough for me to take calls during the work day.Terry was completely upfront and transparent with all details throughout the process. He was able to get me a great price that matched my demands and expectations even though they didn't have one on the lot. After agreeing on the price, Terry and his team went out and found the exact car I was looking for, brought it back, cleaned it up and got me set up with all the bells and whistles I was looking for.Terry's customer service was exceptional. I feel very fortunate to have been able to work with him to find my new car. I couldn't be happier with my new wheels. Thanks Terry and team.

Terry Treece at Cleo Bay Honda

I have purchased 3 cars from Terry over the last 10 months. His customer service excellent. He is quick to respond and works the best deal for you he can get. I didn't feel like I was given the run around or the short end of the stick. In May, I purchase a Pilot and loved it, but decided to downsize. I emailed him and he was quick to respond. Once I finalized the deal on our Civic I decided to get info on our Van. The service was the same. He kept me in the loop and made the process very simple. I have puchased at least 10 vehicles from Cleo Bay over the last 18 years and I have gotten good service each time.

ANGIEeNIZED BY THE BEST

Angie, Tom, and Phil worked very hard to get the exact vehicle I was looking for and made my entire buying experience easy. This was the second visit to Cleo Bay Honda and I purchased a vehicle each time. Feels like family. Angie made sure that my delivery went flawlessly and the vehicle was spotless. Angie is the first lady that I have every purchased from, but she was all the professional.

Great Service

Elaine worked with me on buying my 2015 Honda Accord. Elaine was professional, patient, courteous and very helpful. She was great to work with and made my car buying experience less stressful. Thank you Elaine!

Almost stressfree car buying experience!

I recently purchased a 2015 Honda Accord from Cleo Bay and Angie, my salesperson, was professional, courteous, and very helpful. She was on time for our appointments, answered all our questions, and spent time with us familiarizing us with the features of our new car. I would definitely buy there again.

Wow, what a Christmas present!!!

Our sons wanted to buy a new car for their parents - us. We shopped online and got a nice quote from CLEO Bay Honda Killeen. We are very happy with my experience and sale man Zach Lopez. First time we did the online, because we didnt like the hassle. Zach, was great to work with and made my car buying experience a lot less stressful than I had been expecting. He made our Christmas gift more pleasant and enjoyable. Zach, even delivered our new Honda to us, WOW, THATs a first in my years of buying cars!!! We are very pleased and love my new CR V. Thank you, Zach, and CLEO. JV in Buda.

Excellent dealership and wonderful salesman, Zachary Lopez.

Excellent buying experience. Zachary Lopez was friendly and knowledgeable. The dealership is spotless (even the restrooms). I can't say enough! And, I LOVE MY NEW FIT!

Great Experience

Very happy with my experience. I started my car shopping online and was quickly contact by Terry and Cleo Bay Honda. He was great to work with and made my car buying experience a lot less stressful than I had been expecting. The whole team there was very professional and not pushy. I am very pleased and love my new CR V. Thank you!!

Best Car Buying Experience Ever!!

We were looking at new cars on the internet and requested that a dealer contact us with a quote. We were put into contact with Elaine Cloud at Cleo Bay who contacted us right away via email introducing herself and stating that they would be very competitive with dealers in the Austin area. When we decided on a Honda Accord EX, I contacted Elaine via email with what we wanted and what we were trading in. After a couple email exchanges to confirm information, she came back with an offer that no dealer in Austin or Round Rock could meet. I called to confirm that her offer was legitimate and she said yes so we agreed to the offer. The only trouble was that they didn't have the car in stock but she found one in Houston to bring in. But, we were saving a lot of money so that was OK. We went to the dealership to sign the papers and it was the most stress-free car buying experience I have ever had. We walked in, they confirmed the numbers on a worksheet/Purchase Order and 20 minutes later we were signing documents with the Finance Manager, "Mac". We also opted for the extended warranty because we plan on keeping the car for a long time. I had priced extended warranties with my credit union and the one through Cleo Bay was through was less expensive, covers everything except stains scratches and normal maintenance items and is through Allstate Insurance. They gave us a loaner car to drive until ours came in from Houston. In the meantime, they were able to get us financed with American Honda for an even better rate than our credit union and we switched financing to American Honda. When our car came in, they delivered it to our house at no additional charge! Folks, if you are wanting to buy a Honda, contact Elaine at Cleo Bay. She was very aggressive in making sure we got the best car for the best price with the best financing all while keeping the buying experience easy as possible!

Best Car Buying Experience Ever!!

We were looking at new cars on the internet and requested that a dealer contact us with a quote. We were put into contact with Elaine Cloud at Cleo Bay who contacted us right away via email introducing herself and stating that they would be very competitive with dealers in the Austin area. When we decided on a Honda Accord EX, I contacted Elaine via email with what we wanted and what we were trading in. After a couple email exchanges to confirm information, she came back with an offer that no dealer in Austin or Round Rock could meet. I called to confirm that her offer was legitimate and she said yes so we agreed to the offer. The only trouble was that they didn't have the car in stock but she found one in Houston to bring in. But, we were saving a lot of money so that was OK. We went to the dealership to sign the papers and it was the most stress-free car buying experience I have ever had. We walked in, they confirmed the numbers on a worksheet/Purchase Order and 20 minutes later we were signing documents with the Finance Manager, "Mac". We also opted for the extended warranty because we plan on keeping the car for a long time. I had priced extended warranties with my credit union and the one through Cleo Bay was through was less expensive, covers everything except stains scratches and normal maintenance items and is through Allstate Insurance. They gave us a loaner car to drive until ours came in from Houston. In the meantime, they were able to get us financed with American Honda for an even better rate than our credit union and we switched financing to American Honda. When our car came in, they delivered it to our house at no additional charge! Folks, if you are wanting to buy a Honda, contact Elaine at Cleo Bay. She was very aggressive in making sure we got the best car for the best price with the best financing all while keeping the buying experience easy as possible!

Bought 2014 Honda Accord

Terry worked with us in buying 2014 Honda Accord. He did not pressure us and was very patient. He answered our questions and was a very pleasant experience.

No nonsense.

Internet department took care of me. Elaine/Terry made the process simple and smooth. No issues at all.

Essie Rider Cameron Tx

Duston Henesly Is the best I have dealt with in a long time. Thank you Duston and granny loves my little car. I cant say it enough THE TEAM AT CLEO BAY REALY HELPED ME WHEN I NEEDED IT THE MOST THANK YOU SO MUCH!!!!!!!!!!!!!!!!!!!!!!

Great buying experience

Great buying experience. Drove from austin to purchase my vehicle. Elaine and her team did a great job. This is the best experience I have had in 40 years of buying vehicles on three continents!!

Repeat customer

We are military living in a military town. No dealership will I ever recommend in Killeen Texas. They take advantage of soldiers beyond control. However Cleo bay honda has given us the second time in the last 2 years outstanding customer service and courtesy. Henry was AGAIN our sales person. At no time did he rush us, push us or give us an Ridicoulous deal. He was pleasant respectful and it's fun to shop for a vehicle that fits your budget and our liking. I will again come back and recommend Cleo bay and especially Henry if you would like to have a car shopping experience that makes you feel appreciated. As a customer you work hard for your money why not got what you want with the best experience. Thank you Henry again. We will see you soon. Ute and Dave

2014 Honda Accord LX

I was really impressed with the Internet team. I was shopping at numerous dealers and they were the best....provided the best service and price.

The best sales representative!!!

Terry Treece, is the best sales representative I have ever worked with, He was very friendly and fulfilled all the wishes that I wanted in my new Honda Accord Sport. To sum up my experience SIMPLY AWESOME!!!

Certified Pre-owned purchase

The Cleo Bay rep, Angie Vandyke was extremely professional, courteous, and helpful. Communication between customer and dealer was excellent. I would like to have received higher trade in for my vehicle but all in all, feel I received a good deal on a quality pre-owned certified Accord. I would like to say that the dealer "test drive" policy and procedure should be revised. When I called to pick up my vehicle I was told that since the customer had decided to keep it for an extended period of time I would have to wait. Not only did I have to wait an extra day, but when I picked up the vehicle it had an extra 1500 miles on it. Clearly, not only did the customer who "test-drove" it have no intention of bringing the vehicle back on time, but used it as his own form of transportation (cost-free) for two days. That should not be allowed. Otherwise, as I stated earlier, I am very satisfied with the service at Cleo Bay.

Wonderful Experience with Cleo Bay

I wanted to write to share my wonderful experience with the team at Cleo Bay Honda. About 5 years ago my wife purchased a new Honda Accord from Elaine Cloud and had a very pleasant experience. Last month, when I decided to look at a new Accord myself, we went by to see if by chance she still worked there. Not only were we happy to find that she still worked there, we were blown away that she remembered my wife and her field of work. Ms. Cloud was professional and a pleasure to work with. She was patient and supportive as I looked at different finance deals and compared local prices. Despite learning of a condition with my trade that decreased its value, she worked with us to provide what I believe was a fair deal on our trade-in. When a deal was agreed upon, I felt very good with it and felt confident that Ms. Cloud had worked hard to provide me with the best car and price available. I then met with Mr. Neil Farris who also was professional and efficient making the finance portion of the day quick and painless. Happy to know that a local business works this hard to make customers happy.

Happy with Cleo Bay Honda

Cleo Bay Honda offered a lowest price for my new Honda Accord EX-L V6, compared to other dealers in Waco, Austin. Before we went to pick up the car, we had very efficient email communication on price and options. They keep their promises and give even more! In addition to low price, they also gave some options for free, like window tint, wheel locks, chunk tray, splash guards. The entire process of picking up the car, including test drive, financial paperwork, delivery, went smoothly and very professionally. This was my happiest car buying experience. It is worth of 60-minute driving.

Wonderful Buying Experience

I wanted to write to share my wonderful experience with the team at Cleo Bay Honda. About 5 years ago my wife purchased a new Honda Accord from Elaine Cloud and had a very pleasant experience. Last month, when I decided to look at a new Accord myself, we went by to see if by chance she still worked there. Not only were we happy to find that she still worked there, we were blown away that she remembered my wife and her field of work. Ms. Cloud was professional and a pleasure to work with. She was patient and supportive as I looked at different finance deals and compared local prices. Despite learning of a condition with my trade that decreased its value, she worked with us to provide what I believe was a fair deal on our trade-in. When a deal was agreed upon, I felt very good with it and felt confident that Ms. Cloud had worked hard to provide me with the best car and price available. I then met with Mr. Neil Farris who also was professional and efficient making the finance portion of the day quick and painless. Happy to know that a local business works this hard to make customers happy.

No nonsense dealing

Dealt with the internet sales dept. They took care of me and went above and beyond to make the car buying experience comfortable. The sales personnel were honest. Highly recommend.

My experience at Cleo Bay with Elaine Cloud

I just wanna say that Elaine Cloud is such an awesome professional person, We live in Waco and bought our Civic from Cleo Bay 2 yrs ago, she had our paperwork ready and the car we picked out ready to go when we got there. Cleo Bay and all of it's staff were so friendly through the purchase of our new Honda Accord. Thank you Elaine and Cleo Bay!

Fabulous Service - My first car purchase over the phone

I just purchased a Honda from CleoBay when I was all set to buy from a dealer in Austin. Elaine pinged me after an internet search and convinced me she could meet or beat the price in Austin. Although I had to wait for the car to arrive for a couple days, the car was sent right to my door step with all the paper work and the process was clearly communicated to me ahead of time. The service was phenomenal and the car was sent after hours to accomodate my schedule. I have never had a car buying experience like CleoBay and I definitely intend to use them for future purchases. Highly recommend them to anyone looking for a Honda!

Excellent Service

I recently purchased a Honda Ridgeline. I started out online and Zachary Lopez was my salesman. He offered superb customer service. He was quite interested at the onset and did not quit until he ensured I was completely satisfied. He was willing to have someone pick me up in order to complete my sale. Upon my arrival, he stayed in order to meet myself and ensure my satisfaction. When he was getting ready to leave for home, he turned me over to the capable hands of Terry (colleague). My, overall expectations of the Cleo Bay Honda Dealership were outstanding!!!

FABULOUS -- the smoothest car buying experience EVER!

Elaine worked w/us the way internet buyers like to buy - emailed best price saving us time, money, stress-free! Worth the drive from Austin.

This has been the happiest and easiest car buying...

This has been the happiest and easiest car buying experience, ever, starting with my first e-mail response from Elaine Cloud. We are big Honda fans and have bought most of them from Austin, since we live here. We have passed a few down to our children. This time, I began preliminary shopping while my husband was out of town, which included a test drive of the Crosstour, here in Austin. It was getting the dealership to negotiate on a price, where things got bogged down. Basically, I never got a counter offer. I began to contact other dealerships. Elaine gave me a price which was much lower and in addition, threw in some free amenities, the first time I asked what the best deal was she could give me. In the meantime, other dealers would call and leave messages on my phone, and when I called back, they were busy, and I was transfered to another sales person, Ihad never met, and get the same 21 questions. But no one seemed interested in putting an offer on the table, when I asked. Meanwhile, I had been submitting questions to Elaine, who was giving me her full attention. Darren Renke also contacted me from time to time through e-mail to see how things were going. But really I was getting full satisfaction talking to Elaine. Once I decided on the model and profile of the car, I told her, we'd have to wait until my husband came back and we looked at finances together. I never once felt pressured. I was not getting spam e-mail from her about how I was doing. Every e-mail was in response to one I had sent, and when I said I had all the info I needed and that I'd contact her again when we were ready, once again, there was no pressure, and she didn't contact me until I contacted her. Once I told her we were ready, she said she could get us in and out in 30 mins (ok, it was really 45, but we didn't mind). She knew this was 90 minute drive, we had to make, one way, and we had to get back to work that afternoon. She was really professional, greeted us, had the car prepped and ready. We filled out the contract, and then walked in to see the financial guy, who got us a better interest rate than we expected, BONUS! As soon as we were done there, she walked us out to the car, hooked up my blue tooth, showed me how everything worked, help me to get everything set for the ride home. I could not believe how easy this was. I'm completely satisfied with the type of customer service AND the price, and the interest rate, AND I really do love this car. It drives better than any Accord we have owned and loved in the past. Honda DOES keep getting better. The drive to Cleo Bay is worth it. Its much better than spending hours on the lot, waiting, and wondering what's taking so long and if things are going to work out as planned. Everything was planned on this sale, before hand. All they needed was my signature, down payment and the rest of them time was focused on me and my car getting to know eachother. I'll never do things the old way again, when it comes to buying a car. Elaine really brought me into the millenium about seamless car purchases. I'm loving it! Thanks Elaine!

Nicely Done

The `05 Corvette that I spotted on the Cleo Bay Honda lot looked a little bit out of place. It looks a lot better in my drive way. The Buying process was easy - from test drive, to negotiation to finalizing the deal, Angie my sales person was helpful, responsive, patient and attentive. The car seems to be as clean as a whistle with new air filters, new tires, and a fresh oil change. The interior and exterior are spotless. Good job Angie. Good job Cleo Bay.

great people and very organized

Cleo Bay Honda is a very pleasant dealer to work with

Professional and courteous

Very prompt, professional and courteous in calling about an online inquiry.

Started off great with a honda that we had picked out....

Started off great with a honda that we had picked out. Then things went downhill. Our salesman took the time to make things right for us and found us a better deal on another honda odyssey. Couldn't be more pleased now. Thanks, Henry

I bought Honda Odyssey/RES from Cleo Bay Honda. Terry...

I bought Honda Odyssey/RES from Cleo Bay Honda. Terry Treece is the associate who i worked with for this purchase. He is awesome, professional, knowledgeable and friendly. The buying experience is really smooth.I definitely recommend this dealership to friends.Pros: Price match policy is awesome.Cons: No.

Terry Treece - of every positive thing that I will talk...

Terry Treece - of every positive thing that I will talk of him, the most outstanding is the fact he stuck to what he had said about the pricing. There was no seesawing with the price something that I experienced with other dealers. What he told me was what they charged me for at the dealership. He handled me with courtesy and respect. He did not harass me. Even when I told him I was checking out Mazda and Toyota first, he did not try to push me into their dealership. I was leasing a Honda Civic Coupe 2013. And if you need a vehicle, contact Terry Treece.

Online Shopping

The dealer never answered the questions I had and in addition never did attempt to contact me. I did however get over 20 emails from them about my inquiry. Finally after about 20 emails I found out the vehicle was in Gatesville not in Killeen. I was not happy with this experience and will not contact them again. The Cleo Bay Subaru is a much better place to go to get good service. And finally after calling them I did get my name removed from their email list.

Request for pictures & information ignored.

They posted an ad for a 2000 silverado with no pictures and very little info on the truck, so I e-mailed them and told them that I lived 2 hours from their dealership and would like them to send me some pictures and more info on the truck. They replied with the same info that was in the ad and still no pictures. Then they sent me another e-mail wanting to know why they did not hear back from me so I wrote them again requesting the info. They wrote back saying that if there was anything else they could do please let them know. Be weary of dealers that don't post pictures and information about that vehicle, there is something wrong. Also they will tell you it is a LT, LS, SLT,etc, and it is really just a base truck with no extras. That's why I like pictures because you can look at them and tell if they are telling you the truth or not in most cases.

Darrin was the BEST sales guy we've ever dealt with....

Darrin was the BEST sales guy we've ever dealt with. We were moving back after living abroad and he made the process easy and had the car we wanted ready to go when we got back to the US. He was incredibly easy to deal with and there were no surprises. We were in and out in under 45 minutes. We would highly recommend Darrin at Cleo Bay. We had an excellent experience and got the best price in Texas.

how Cleobay honda made me happy happy happy

They help me find the best car that I want, the best deals that I cn get, all the info about the car that I want, and the people were so helpful, they made me feel nt jst a buyer bt part of their family, I will surely recommend them to my friends ... thanks y'all

I did not have to wait around for help when i got to Cleo...

I did not have to wait around for help when i got to Cleo Bay. As soon as I walked in someone came up to me and asked what they could do to help me. They were not pushy just super friendly. I kept changing my mind about what I wanted on a Honda Civic Hybrid. They worked with me. When I picked up my new car someone very knowledgeable was there to show me all the gadgets on the navigation system. I cannot remember his name but Darrin Renke asked him to help me. I decided to get custom leather from a shop in Austin rather than take the leather trim offered by Honda. When I told Darrin about that he offered to take care of having the custom leather installed and at a price less than I had been quoted by the shop in Austin. Was a good ride.

This is our second experience with Cleo Bay Honda and we...

This is our second experience with Cleo Bay Honda and we couldn't be happier. Have you ever had a negative experience with a car dealership where you have buyer's remorse or think you got a bad deal? We had one of those recently at the BMW dealership and it ended up being devastating. Despite our stupid decisions, we brought our situation to Cleo Bay where we spent a few days crunching numbers with them. They researched our trade-in by calling dealerships all over Central Texas (to include Austin) to see how much we could get for it elsewhere. They ended up matching the greatest value of our trade-in, and then some. They were very open with us about where all of their numbers were coming from and were very clear. In the end, we bought a brand new Honda Odyssey, got about 4k off MSRP through their no-hassle guarantee, and ended up with over 12k less debt overall. We are SO happy with our purchase and can enjoy our vehicle without the slightest hint of regret. Thank you Elaine, Terry, and Cleo Bay!

Customer service was shocking and unpleasant

If I could give negative stars for customer service I would. After waiting over a week on a more than $2k check to be written I was told that it would be ready that day (Friday). Then next day (Saturday) was told that said check was not prepared and would have to be picked up the next week. The following week (Monday) was told by another employee "I personally put it in the documents to be delivered" as such was a lie. The next morning (Tuesday) there was still no sign of the check. After two phone calls was finally told that it was mailed on the Friday before and that the statements from the other two employees were mistakes. Called the General Manager who stated that he was sure that his employees were not "Intentionally lying". I would assume that it is policy at Cleo Bay Honda to tell the customer whatever you think they want to hear so that the responsible lies upon some other variable. Not even a General Manager can take responsibility for his lying employees. As of now I still have not gotten a response from the GM or the title office as to the actions that will be taken to correct this situation.

Mr. Terry Treece has fantastic communication skills. He...

Mr. Terry Treece has fantastic communication skills. He has all the answers to your questions and is a terrific Salesman. This man, I would recommend highly. I have never had a problem that Cleo Bay could not solve. This Dealership quality control is on the highest level of any I have dealt with. Their prices are within a reasonable range and they will work with you. This is the third Honda Civic I have purchased from them and would go nowhere else.

Pearl of Central Texas

Everyone was top of the line in professionalism, friendliness, and treating the customer as a part of the community. Moreover, the atmosphere is genuine, people are kind without a feeling of strings. Everyone involved worked hard to help us but went above and beyond to treat us like they hoped we would return for our next car as well. Kimberly Smith was our sales associate and it was an honor to work with her, the sales department, and the service team (Rodney Pease) as well. Cleo Bay is a pearl in Central Texas not only with distinguished service, but with things lacking at other places like honor and integrity. By the way, they did not pay me to say these things! They are definitely worth your time, loyalty, and respect. I've come to Cleo Bay for years and have purchased other cars from them based on experiences like this one. The service department is excellent, they go above and beyond as well, taking the time to show me how a previous repair done elsewhere was done improperly.

Everyone was top of the line in professionalism,...

Everyone was top of the line in professionalism, friendliness, and treating the customer as a part of the community. Moreover, the atmosphere is genuine, people are kind without a feeling of strings. Everyone involved worked hard to help us but went above and beyond to treat us like they hoped we would return for our next car as well. Kimberly Smith was our sales associate and it was an honor to work with her, the sales department, and the service team (Rodney Pease) as well. Cleo Bay is a pearl in Central Texas not only with distinguished service, but with things lacking at other places like honor and integrity. By the way, they did not pay me to say these things! They are definitely worth your time, loyalty, and respect.

Purchase a car from Cleo Bay Honda,

We are very happy with our experience at Cleo Bay Honda in Killeen Texas. The took good care of us and were very excited to drive away with the pilot that worked perfect for our family. The Pilot has good room for growing boys. Thank you Cleo Bay and Terry.

Very easy experience

This was a very easy car-buying experience. They made a fair offer via email and even stuck with it when the car I wanted sold and they had to find one at another dealer.

after sales

Amazing dealer. Didn't force anything on you and made all options known. Definitely recommend him when looking for a new car.

This was my 5th car purchased from Cleo Bay and my 3rd...

This was my 5th car purchased from Cleo Bay and my 3rd from Henry Hunter. He worked hard to find a vehicle that meets our needs. Will definitely be doing business with Henry again!

We communicated over email and narrowed my search down to...

We communicated over email and narrowed my search down to a few vehicles. When I got there, I kept changing my mind. Howard was so wonderful. He showed me car after car until we found just the right match for me. And then were done, so I drove my new car home!

I came for an oil change mid morning, expecting a...

I came for an oil change mid morning, expecting a decently long wait. Was helped from Chris immediately. He warned it might take an hour or longer as they were busy. All was finished, oil change, remote battery replaced, brake light bulb replaced (didn't even know about this need), in about 45 min. Very happy!

After sale service

I purchased a new Honda at Cleo Bay in the fall (2012), no complaints about the service and I'm pleased with my car. The problem is after-the-sale service, which has been abysmal. I've attempted to schedule oil change/tire rotation several times, have been advised someone would call within the hour. No one called. Scheduling is done either online or by calling Cleo Bay and being transferred to their service department scheduler. I may have to pay a little more, but there are businesses where I can have my oil changed and tires rotated promptly and well. I cannot recommend Cleo Bay if service after the sale is important.

I came into the service department for an oil change and...

I came into the service department for an oil change and Mr. Waddington showed me there was more to do with my car than just an oil change, he helped me understand that my care showed an code something I had no idea about, but the most important part was, I was not financially ready for the services my car needed, he kindly help me by showing me ways to assist myself in the paying of the services. Chris Waddington was a lot of help.

NO...Danny R not the issue. we have been a return...

NO...Danny R not the issue. we have been a return customer. However, this last purchase is becoming a nightmare, verbal requests and promises, decietfulness. We were not consulted on key issues in our purchase contract. We trusted them!! We will see what solutions occur on Monday! I am not hopeful, basically, they jerk us around.

We suffered a total-loss, frontal accident in our 2009...

We suffered a total-loss, frontal accident in our 2009 Honda Pilot and walked away from the accident without injury (or citations on our part). We opted to replace our 2009 Pilot with a 2013 Pilot. Though we've only lived in Killeen for a year, the service dept at Cleo Bay has been first rate in caring for our Honda Pilot (& Crosstour). Our recent experience with the Sales dept was every bit as good as with the service dept. We knew the model Pilot that we wanted. We knew what we considered a fair price. Cleo Bay did backflips to get us in our new Pilot before our insurance loaner car needed to be turned in. They go us the exact color and options we wanted, though it wasn't in their inventory. We got a very fair price. We were treated well. I can't single out any one person at the dealership. Everyone we met was committed to our satisfaction--I think that speaks well of management. And, no, I don't have any stock or ownership in Cleo Bay Honda. I just like Hondas. Now I like Cleo Bay. A lot.

Chris is the best, this Honda dealership is by far the...

Chris is the best, this Honda dealership is by far the best. I have been coming here for the past 4 years. Everyone is very friendly here.

I've been taking my car here since moving to the area...

I've been taking my car here since moving to the area in 2007. I recently took my car in for a repair. This was the first time I was dissatisfied with the service. Ken, the service manager, took time to call and talk to me, which I really appreciated. The dealership refunded the charge for that visit (and offered extra to acknowledge that I've been a regular customer). They do look after their customers. (I gave the cost of service an okay only because I wish it were cheaper for major services.)

Steve is ALWAYS helpful and friendly, people pleasing; I...

Steve is ALWAYS helpful and friendly, people pleasing; I come there for the srvice I get from him. Strong work ethic & always willing to help.

Awesome!! I'm a lifetime customer now that I have...

Awesome!! I'm a lifetime customer now that I have discovered Cleo bay in Killeen. I contacted the dealer though the Internet and within two days I had exactly what I wanted with a better deal than what a local dealer was offering.

Elaine Cloud was great! Negotiated us a fair price and...

Elaine Cloud was great! Negotiated us a fair price and great interest rate. We were in and out of the dealership in 45 minutes with our new car. Will do business again.

Steve Rocks

I am in CleoBay very often. i love how everybody there is so nice and they always remember who I! Steve is AWESOME and always greets me when i first walk in! Thanks CleoBay for all your help

outstanding in every way

I have used this dealer for eleven yeaRs and they are sincere is helping you fill your needs in transportation. Their service is also outstanding.

This Honda location is the best I've ever been to - and...

This Honda location is the best I've ever been to - and I've been to a lot! I was so pleased with our experience here. Darrin treated us like human beings, not just another sale or another number. The entire staff never once treated us with the disrespect we recieve at other places. My fiance and I look very young but the staff at Cleo Bay Honda took us seriously and gave us every opportunity to ask many questions and give informative answers. We were first time car buyers and they knew it, but that didn't change how they sold us a car! There were no hidden gimmicks or hidden fees. There was no pressure to buy a car before walking off the lot, though we knew we were going to anyway! It took about 5 hours for the entire process which was a little longer than we anticipated but it was worth it! And our car is everything we've wanted in a car for us and for our future little family. We are new to the area, due to the Army, and Darrin Renke took the time to give us information of what there is to do in the Killeen, and surrounding, areas! He was personable and caring. It was a great help when he referred us to an insurance company that provides more than just auto insurance! Thank you to the entire staff of Cleo Bay Honda. And if you are in the Killeen area and want to know where to go to get a car, Cleo Bay Honda is the best. We went to other car dealerships and they were all just out to make a sale! Don't waste your time with other dealerships, just go straight to Cleo Bay! You won't be let down!

Service...or No Service

Recently after purchasing a new Honda civic LX from my sales rep who did a great job. I went in to ask about some of the rust removed from the brake drums. Instead of being really helped, I was given an explaintation of why the rust appears on the wheel(seriously I was born yesterday) by three of the gentlemen that I spoke with as if it was a rehearsed answer. This resulted in questions not getting answered and my wife leaveing in tears from being treated like a child. Yes I would buy a car from this dealer again. Service department needs some retraining on customer service.

new car purchase

I recently purchased a Honda Civic EX from Cleo Bay Honda , my contact Person was Elaine Cloud, Internet Sales Mgr. , I am very happy with the way Elaine interacted with me ,no small detail was overlooked she new exactly what I wanted in a Car and she delivered and more , same with Keith McDaniel,Business Mgr.Both listened to what had to say and I was able to walk out with the feeling that I had purcased the Car I wanted and knowing I had gotten the best deal, satisfactory to both myself and the dealership and thank you Terry Cloud for your expertise in electronics , it's amazing what can be done ,Love the Blue Tooth Feature. thanks all Jackie Doggett

Routine maintenance

No appointment necessary for routine maintenance is a drawing card for me.

Elaine was very professional and made our new car...

Elaine was very professional and made our new car purchase experience stress free. She located the model vehicle that we were interested in and gave us a fair price.

Thanks to all the Internet Sales Department for a...

Thanks to all the Internet Sales Department for a wonderful car buying experience. Terry was completely upfront about everything and not once did I feel like I was being "sold" to. If I am still in the area, I would consider shopping at Cleo Bay Honda first. Thanks again. We LOVE our new CR-V!

Dave was an excellent salesman. I've purchased almost 20...

Dave was an excellent salesman. I've purchased almost 20 cars and he made the process friendly and simple. I would return to do business again.

best service in town

I had my 2010 Accord serviced by Cleo Bay and they were great.I have used dealerships all over the country ant the people at Cleo Bay top them all

Terry made my purchase seamless! This was by far my best...

Terry made my purchase seamless! This was by far my best experience purchasing a new vehicle. I would highly recommend this dealership to anyone looking for a new car. Absolutely the best!!

Henry Hunter found exactly the vehicle we were...

Henry Hunter found exactly the vehicle we were wanting---and at a great price! We will definitely recommend this dealership to our friends because of their great products and service.

Service department

Had a excellent experience with my Accord. The service department went above and beyond to accommodate my needs and took excellent care of me!

Staff was super friendly and always made sure to ask if...

Staff was super friendly and always made sure to ask if we needed anything, like drinks, as we were waiting. The whole process was very quick and smooth. Would recommend this dealer to family and friends! :)

Thomas was very friendly, not pushy, but thorough. He...

Thomas was very friendly, not pushy, but thorough. He also seemed very honest during negociations. You guys did not waste my time. I appreciate that very much. I would reccomend my Father-in-law visit if I can get him to buy a honda.Heath

My husband and I had been doing research online as to the...

My husband and I had been doing research online as to the car and dealership we wanted for our recent purchase. We decided to go with the 2012 Honda Civic HF and he decided to go with Killeen Cleo Bay Honda after exchanging several emails with Elaine. Our situation was probably different than most in that he was in Washington state awaiting to be deployed and I was down here in Texas staying with family so we used a POA. When I arrived at Cleo Bay Honda Elaine already had the car ready for me and was extremely time efficient and friendly. She truly went above and beyond helping me with the paperwork and learning the ins and outs of my new Civic HF.

As I first arrived to the dealership to browse for cars,...

As I first arrived to the dealership to browse for cars, I was greeted by a salesperson almost immediately. I was introduced to Horace and his customer service was EXCELLENT!! He answered every question I had about all the cars I was interested in in detail. He went back and forth with his sales manager and I to get the price I was looking for in a car. This is my 3rd car that I have bought from this dealership and I will definetely come back for the 4th. Thanks Cleo Bay Honda!

Darrin Renke and Cleo Bay Honda are the best. After a lot...

Darrin Renke and Cleo Bay Honda are the best. After a lot of research of all the dealers in our area we drove 90 minutes from Austin to give them our business. They were priced well below all the other dealers and their customer service was the best! They were worth the drive. I highly recommend them!

I was absolutely impressed with the level of service I...

I was absolutely impressed with the level of service I got, and the deal I got. Dave and his team were wonderful in helping me into my new 2012 Honda Civic. Thank you Cleo Bay for all that you did for me, and I look forward to working with everyone there again.

Great customer service, . they have meet all my need ,...

Great customer service, .they have meet all my need , friendly ,repectfull , .I am really happy with my purchase .The dealership is clean and organize. You can actually feel thatyou can trust the people and the dealer.

Ms. Mirabel is a credit to the Internet Sales Department...

Ms. Mirabel is a credit to the Internet Sales Department and Cleo Bay Honda. She worked tirelessly to satisfy my wife and me as her customers. She was able to deliver to us a quality product at a resonable price. Our new vehicle, a 2012 Honda Accord, came from an out of town dealer. Our purchase from its beginning to delivery was flawlessy executed by Ms. Mirabel and the vehicle was in the condition promised.

The friendliness at the dealership was outstanding....

The friendliness at the dealership was outstanding. Overall experience was the best of any dealership i have ever vistied. Gene Beltz was just great to work with, no pressure just good salesmenship and friendliness. I thought the price of my lease was fair compared with other dealers.

Elaine, Sheila were exceptionally thorough in explaining...

Elaine, Sheila were exceptionally thorough in explaining the purchase process, Elaine explained the functions of the navigation system, the hands free link, imported my phone into the system and went over all the features of the automobile. Steve in service was very helpful with the installation of the rearview mirror. Keith, the business manager also was extremely helpful, courteous. The purchase of our Honda Accord Coupe was the most pleasant buying experience of all our automobile purchases.Thanks, Cleo Honda

Service

Great car services . Finish in a timely manner . Awesome people.

Service customer

Outstanding service. Always get oil changes here!!

Repeat service customer

Service is very good, I enjoy coming here. I have been a customer for three years!

willr33

excellent service, friendly sales staff. I bought new Odessy that day

Cleo Bay and Dillion Gooding were very professional and...

Cleo Bay and Dillion Gooding were very professional and responsive to our cares. They were very straight forward and clear in our dealings. We are very pleased and would recommend them to our freinds and family.

This is the third car I have purchased from Cleo Bay...

This is the third car I have purchased from Cleo Bay Honda. They are so great I keep coming back. Couldn't believe how fast the paperwork was done. No pressure sales!

Everyone was friendly and helpful. Even after the sale...

Everyone was friendly and helpful. Even after the sale was made and we were about to drive out of their parking lot, Elaine Mirabel took the time to install Pandora into our new Honda.

After driving minvans from two other dealerships, we came...

After driving minvans from two other dealerships, we came to Cleo Bay and was met in the parking lot by Jim Smith. He was very friendly and knowledgeable about the 2012 Odyssey. He spent alot of time explaining the features before we even took it for a test drive, and afterwards worked with us to get what we wanted at a good price. the next day, he came in on his day off to go thru everything once agian when we picked up our first Honda ever! Jim went way above what was necessary or offered by other dealerships. Thank you.

I enjoyed my experience with cleo bay honda as always...

I enjoyed my experience with cleo bay honda as always since (Brent) was their miss him! But overall the sales man Daniel Rodriguez is the best and I would'nt want to look at another dealer or sales person if I have to purchase another auto as long as I have a residents here in texas. Daniel was very patient and honestly working to make us comfortable even if it took half the day he went out his way to get the results we wanted. My family and I was happy to spend the day with him and he was so helpful more than he knows. I Thank him for his generosity and making us comfortable to be able to have a great SUV and be able to afford it! Keep it up and you will be manager cause you deserve it!! Have a Happy New Year!!The Woods Family!!

I love my Honda!! I walk in and drive out, how great is...

I love my Honda!! I walk in and drive out, how great is that! Cleo Bay Honda, takes care of their honda customers and lets the customer decide what they want, No Hassles! But most of all Mr. Danny Rodriquez my sales rep, knows exactly what I like, need, and want in a car. Danny always proffesional, makes every transaction smooth and really cares about his customers. I am very happy with my "Sexy Black Accord"!!

Elaine Mirabel and Sheila Brown helped me purchase a...

Elaine Mirabel and Sheila Brown helped me purchase a pre-owned Yukon yesterday. I emailed a few days before going to the store, and Elaine was willing to work up some numbers even before seeing my trade-in. Of course the number was low, but the fact they did that work at all made earned some points. When I got the store, I did have to wait for 10-15 minutes before I could talk with either Sheila or Elaine, but when Elaine got to me, she was dedicated to me. She was very easy to work with and we struck a fair deal pretty quickly. The financing they were able to extend was very good. Leroy the finance guy was easy going, efficient, and fairly low pressure on the extended warranty. He had me signed and out very quickly. This was one of the smoothest and low stress car buying experiences I've had. The final test will be how the truck's missing Nav DVD will be handled. Elaine said the parts guy would get it overnighted and then they would overnight it to me. I checked with Elaine and Sheila a few times to make sure it would be overnighted, not mailed or ground shipped. My scores will go up if I get the DVD by next Tues - that will be full service. There was a negative thing that stood out. The sales people not helping me were not very friendly. They never really looked at me or smiled. a few walked past me several times. A few of them wandered around texting or talking with a co-workers, seemingly oblivious to the fact a customer was right there. Odd. To sum it all up, though, it was a positive experience and I would definitely go back to Cleo Bay.UPDATE 11/15/11:The Nav DVD mentioned above came today, as promised. Elaine did a nice job of informing me of the shipping status. I am very pleased with the way this was handled. My Cleo Bay experience was definitely positive!

ok this makes no sense i supposedly "won" a...

ok this makes no sense i supposedly "won" a sweepstakes from these guys when im in debt that i qualify for a 20k loan.... think about that this company is so strapped for cash its going for people who would regularly be naive enough and not make a comment about it eventhough they are doing nothing but plunging YOU further into debt im a verteran myself so i see the damage that could do to a E1 for the rest of their life. get a better marketing strategy, really guys, thanks for reminding me im broke, yet not easily taken advantage of, at the moment and thank you for reassuring me this is all BS because my buddy got the same letter he "won" the sweepstakes as well and guess what all 4 other winners are the ..except me and him XD god you guys really dont care about your customers at all do you? This yet again shows that car dealers are so slimy and greedy they would put our nation's heroes in debt to make a profit, great marketing startgy in a military town, idiots.

Ken is dismissive and condescending when there is an...

Ken is dismissive and condescending when there is an issue. We have bought several cars from the dealership before, and the service was much better in the past. It is disappointing that in today's marketplace that consumers are treated in this manner.Our vehicle is 3 months old, bought new at Cleo Bay.

Our family went by looking for a late model used Honda...

Our family went by looking for a late model used Honda and we pretty much knew what we wanted. We had already done some research and had actually viewed some of their vehicles on-line. The sales associate was very nice at first and covered all the usual bases of showing us the vehicle and arranging a test drive. After the test drive back at the office when it came time for actual pricing of the vehicle there seemed to be great difficulty actually coming up with a price of the vehicle for some reason. All the salesman kept talking about was how well we would be treated at the dealership and not to really worry about the number he gave us because it wasn't the "real number". Things continued along and it became late and my very pregnant wife began to get tired and we decided that it would be better if we came bcak the next day. We advised the associate that I would not be able to accompany my wife due to my work schedule but she would be in to discuss things further. That evening I gathered some information on the vehicle we were looking at and even got some on-line prices from other dealers in the region for my wife to compare whenever we finally got a figure from Cleo Bay. She went in the next day along with one of her friends and discussed pricing with the salesman and asked for a bottom dollar figure from them so we could get an honest comparison between dealers. At that point the salesman blew his lid and started yelling about how nice he was to her and that he is "the best car salesman in the USA and nobody is going to be as nice to her as he is". Who yells at pregnant women?! When did it become unacceptable to ask a car salesman for the "best price" or ask them if they can match a deal advertised by another dealer? This dealer wouldn't even meet their own price listed on-line because it's the "internet price" and doesn't apply if you come into the dealership! Needless to say all this guy was interested in was charging his price that was $1,100 more than what they had advertised on their own website and giving us $2,500 less than the blue book value on our trade. When my wife and her friend got up to leave the salesman followed them out into the lot and continued to yell about how they will never get treated as well at another dealer and get the kinda deal that he was gonna give us, he would just sell the car to someone else with no problem at all. I would never ever suggest anyone go to Cleo Bay now if that is the way they treat people and consider this "being nice". Do your self a favor and go buy your vehicle somewhere else.

What a great purchase experience! I saw on-line that...

What a great purchase experience! I saw on-line that Cleo Bay had a great selection of cars I was interested in, and so contacted them via email. Elaine Cloud responded and answered all my questions including detailed price inquiries over a two day period and completely answered all questions and emails. When I arrived for a test drive, everything was very efficient and at no time was I pushed in any way to upgrade to a more expensive car or to take extras and packages (which had been a real annoyance at other dealerships!) From start to finish, this was our best car buying experience ever and we will be back when we need another car.

The "new" car which available for purchase has almost 200...

The "new" car which available for purchase has almost 200 miles on it. We tried to ask for compensation but instead the manager tricked us into doing financing with Honda to get the compensation. They claim they have "refer a friend" bonus; brought a friend there and he purchased a car but we never get the bonus. Please stay away!

I had done some internet research, and had some idea of...

I had done some internet research, and had some idea of what I wanted to look at. The salesman listened well, showed me a few cars, and once we had narrowed it down, let me test drive the one I wanted to test drive. Carfax reports were available for most, if not all, of the cars. He was able to answer all of my questions well and fairly (even when the answer didn't fall in favor of the car I was driving), and was very kind and friendly. He wasn't pushy at all, which was really nice. After the test drive, he could tell I wasn't ready to buy, so he didn't push then either. He was very appropriate and kind as I left, as well, saying of course that he'd be happy to help me if at some point I was ready to buy a Honda, but not begrudging me the time he spent to help me at all. I wanted to look some more, and as it turned out, that wasn't the right car for me. But that wasn't the salesman or the dealership's fault at all. If I wanted to buy a Honda, I'd go back there in a heartbeat.

After doing my research on a Honda Odyssey 2008, I...

After doing my research on a Honda Odyssey 2008, I submitted my information including trade-in on several websites. Cleo Bay Honda replied with an offer that was somewhat better than all the others and they had the model I wanted. At first I was reluctant to drive the 60 miles to get there but Elaine assured me over the phone that they would stick to their end of the deal. So, I went there and it was the best car buying experience I've ever had. There were some minor negotiations regarding the trade-in value but it was all fair and they came within $200 of their "sight unseen" offer. I asked not to be bothered with extended warranties and so the subject never came up [that's a first!]. In my opinion, this is the way car buying should be. The friendliness, professionalism, service and efficiency of Cleo Bay Honda exceeded my expectations.

Looked at a car my wife wanted, their prices were way off...