Cleburne Ford

Cleburne Ford

Was a great experience. Sales personnel were helpful & friendly. Finance person expedited our purchase. Spent 2 hours at Cleburne ford buying a vehicle!!

Great Place to buy a car!

I always get great service and everyone is so friendly. Thank you Cleburne Ford

Great service

Steve Bennett was an excellent financial manager and gave me great advice for a first time car buyer I would recommend anyone go through him when buying a vehicle

Good service

Service was great and car done in timely manner. Just wish they would of washed the car and remove the paper floor mat which was left in the car with another piece of trash I don't remember what it was.

Ms reynolds

Fantastic service... My advisor Mr Reynolds..was fantastic

better than BMW

Cleburne Ford was a very good buying experience and the after sales service exceeds BMW in professional anilityBob McCutchen

Mr. Craig Parks

Great people and great services. Cleburne Ford sent someone to pick me up at the airport and take me to the dealership. I chose to purchase a Ford F-150 from Cleburne Ford over the Ford dealership in Houston (which was only 5 minutes from my house).

Owner

F-150, Execellent service. Courteous staff. Convient location for us.

Great Sevices!

Very Honest and great Service showed outstanding effort and fortitude!!!!!

Good service

Friend staff that was eager to help. Enjoyed the process.

Tires

Having had an ongoing issue, I am delighted to state the issue has been corrected. I appreciated the service level of all involved, from the Tech to the Manager of service, Eric Green.You guys made me a satisfied customer.Job well done! The truck is riding as new again, but then again it is new.

Great check up.

Great experience. They got our car right in and we waited in their comfortable waiting area. No problems and super service.

Edge Service

Service was great!!!!!!!!!!!!!! Got in quickly and was out quickly as well. Only place we go to have any type of service and repairs.

Great service, prices, people.

2015 Ford Focus....Appreciate the good service, especially the cashier letting us know we had earned a free oil change!

Very nice

My son has bought 3 trucks from Cleburne Ford. So when I came to visit him he told me I needed a new truck, then talked me into getting a truck. So off we went to look at trucks and he took me to two other Ford dealers but he proved to me that my best deal was at Cleburne Ford. The folks there new my son and treated me like family so I bought a Truck. F-350

Great service.

Everyone were very helpful and extremely friendly. The service was excellent.By the way, I really do like the upgrade of your building. Charles Williams

Pete Salicco

C-Max Hybrid. Excellent and professional service from contact to contract. My saleman, John Cummings was friendly and inforamative, never pushy.

Great service

Mark Powell was very helpful and professional. If I were to buy again it would be from him.

Cleburne Ford Service Department

Great Dealership. Friendly, helpful, trustworthy staff.

Serviced car with very satisfactory results.

Service representative met me at my car. Very prompt & professional.

Great service, great people

I appreciate Steve in service, his professionalism, and customer service. I'm glad he's there when my truck needs help.

Happy customer

We purchased a 2013 Expedition. The staff and the service was excellent. We are very satisfied.

Customer

The service guys are top notch, I also enjoyed the newly remodled waiting area. Always a plesant experience when I come to have my Mountineer serviced.

Service

service was great. Coffiee was good. No donuts. New area is nice

Great buying experience!

We went in to the dealership to pick up our F150 that had been in for service. We were not happy with the end result so we walked over to new trucks and figured we would see if the price was right on a new 2015 F250 truck. The salesman was very nice to work with and very down to earth. I didn't have to haggle the price very much at all. The finance guy was the same and worked with us on the price of extra services so the payment was still affordable to us. The whole process of purchasing the new truck took less than 4 hours.

Cleburne Ford

I am very pleased with service I receive when I take my vehicles in for maintenance. I am greeted promptly and the work is done in the amount of time promised. I will continue to use Cleburne Ford for all of my vehicle maintenance needs.

Always prompt, attention to detail

As always, the staff went out of their way to be helpful and ensure work was completed efficiently and timely.

F150 repair

It took too much time to compete repair. Delivered on March 11 service completed on March 26. Promised completion dates: March 17, 19 and 24The repair solved the stated problem. People were polite, but failed to deliver as promised.

Ken Jordan

Everyone was polite and efficient during the buying process. I had bought a truck from you before, the trade in offer was what I expected

Great Experience All Around

Great Experience All Around! Looking forward to revisiting soon!

Great Service!

Great service!! In 2009 purchased a 2009 FORD EDGE. Love it and have had wonderful service every time I come in, Thank you!

Thanks, John!

I came in after looking at your website. I talked to John Cummings. He was a tremedous help and didn't make me feel at all stressful. he answered all my questions and a few questions I didn't even think about. I ended up purchasing a 2014 Ford Focus. Even after the purchase was complete he came out to the car and help me get things set up like the Bluetooth for my son and help me find the trip set showed me how a lot of the little features work.

Oil change & ties rotation

Great experience....work was finished quickly and I had a credit that I wasn't aware of so cost was less than expected, always nice.

5 star service!

I went to get an oil change, and as always, your staff is very friendly. I never have a problem! The new waiting room is very nice! Much bigger then before, hot coffe & cold water available! Very nice!!

Good Job

I felt like my business was appreciated. That is hard to find at the big box Wall Street stores .

Great setvice

Great experience in and out no problems Staff very plesant always willing to jelp

great service

My 2011 Ford Fusion became the winter storm home of a squirrel. Unfortunately he. Built a nest under the hood and began chewing the electrical wires. Service Dept. Fixed my problem within a couple of hours and I am back on the road .

Very satisfied with the serviice and attention

I am very satisfied with all the service and care while I was looking for an used car. I found it on line and I got all the information about it. When I actually went there and tried the car I was convinced it was what I was looking for. Excellent attention and very quick maintenance service. I highly recommend this dealer.

Fast and great service

Oil change in my daughter's first car was a very pleasant experience for her at Cleburne Ford.

Great Service

people like Joey are why i continue to use Cleburne Ford service center. He went above and beyond to help me on my recent visit.service was excellent!new customer lounge is wonderful

Customer

Awesome Dealership!!!! Really enjoyed buying our car from Cleburne Ford, and the service guys did a great job. Look forward in doing bussiness in the future with Cleburne Ford. Keep up the great work!!!!!

Great Salesman

F450 dually just what we wanted thanks they were the only dealership that had the one we wanted

Great Ervice

The service is always absolutely excellent. I went in for an oil change and tire rotation. I had my truck back serviced and ready within 30 minutes. Steve and his staff have always gone above and beyond. I have bought 8 vehicles there and will always continue.

Oil change and gear adjustment

2011 Platinum F-150 Service was good, I was asked if I had a ride. I was called to let me know when car was ready an hour before the time to pick it up.

2015 F-150 purchasing experience.

Great car buying experience there. No high pressure, just a genuine desire to meet my requirements, answer questions and give me information for making buying decisions.

Cleburne Service Dept.

I brought my 2012 Focus in for routine maintenance, the staff was very helpful and got me in and out in a timely manner. I will continue to bring it in for continuing maintenance as needed. This is the second vehicle I have purchased at Clebrune Ford and when ever I am thinking of replacing my Focus this will be my dealer of choice.Sincerely Linda

Service Visit2/5/15

Service was accomplished even though major construction/renovations were taking place.

Great service

I have a 2014 Ford Escape, I came in to get the oil change, the service department was very helpful. They got me in and out quickly.

Sabdra Bailey

I left my truck for a LOF and rotate and balance. My husband and I went to lunch and by the time we were done with lunch my truck was done and ready to go. The service advisor called us to notify us the vehicle was ready so we did not have to go home and then make another trip into town. They are very friendly and helpful at Cleburn Ford, I do not go to any other dealership. I have got my best friend who purchased her F150 at another dealer using Cleburn Ford's service department.

Great Prices, excellent customer service.

The best new car upgrade that I have experienced (thank you to Ford), and the best deal we have ever gotten on a new vehicle (thank you Cleburne Ford).

Pastor

I have a F350 and the service manager gave me some excellent points about my pickup, which were being helpful.

Alignment work!

I PURCHASED A 2013 F150 IN SEPTEMBER OF 2013. Yesterday I had to bring the vehicle for a front-in alignment. It appears that the tow-in was out of alignment causing some wear on the front tires. The repairs were made and all seems well. The work took about 75 minutes and I was able to take care of other business that morning. I really like the personnel that work in the service department. All that I have had dealings with are friendly and helpful.

Great service and car

From the beginning the staff was so helpful and generous. Being a single female it's hard to get dealership to treat you right. I left a dealership a week before because of the way I was treated( and they know this) thank you guys so much for being kind and attentive to my needs. I love love my car!

great service and friendly people

Best service in town. Friendly staff and the facility was clean even though it is being remodeled.

Good buying experience

the buying experience was very professional. The Explorer electronics were detailed and demonstrated and negotiations were straight forward

Great Service

We purchased a 2014 Fusion. the staff and service were awesome. This was our 4th car to purchase from Cleburne Ford.

not Applicable

I was very happy with service you`ll got me and out very quick

Great folks

Great staff all around! Facility is in a remodel stage, but they manage to keep the noise down and building clean. Friendly w/ great customer service.

Survey on 2011 Ford Edge

I had an oil change and state inspection on my 2011 Ford Edge. The staff was friendly, professional, and competent. I left my car and they called when the work had been completed.

great service, and very nice folks

i have never in my car buying life been treated as good as i was treated at CLEBURNE ford, thank you all very much. chuck bull 2011 ford f150

Great Service!

Great service and price on new tires. Discovered that the battery was going bad and got it replaced at the same time.

easy as 1,2,3

it was best experiance i have had buying a car i walked out of 3 dealerships because i was lied too. even got some financeing tips.

what the hell is this??????????????

people were prompt and courteous, however, price quoted to repair was waaaaaay to high.

Under construction but very friendly.

All aspects of our experience with your company were positive.

car buying experance

I don't know if these stars go from very bad to very good or from very good to very bad. I took a chance that they went from low to highest (left to right )I am very well pleased with my dealing with CLEBURNE FORD.

great service

Service department is always fast and efficient! Facilities are always cleanm

Great service!! Great dealership!

Exellent service, in a timely manor. The best service adviser.

Great service, friendly people.

I always have a great experience when I visit Cleburne Ford. Whether it's to buy a car or get an oil change. Thanks for the excellent way of treating people.

Service

I was in and out of the service dept. quickly. Friendly staff.

Mister

I when in and had my oil changed in my 2014 Ford Fusion. This is was in preparation of trip to Alabama for the Christmas Holidays. The service department employees are very professional and knowledge.Also, they reset my date in my car.

Oil change, fast, friendly - did a great job.

LOVE Cleburne Ford! We purchased our truck from Cleburne Ford and took it in for it's first oil change. Dealership is awesome!

owner

great courteous & prompt service. well pleased with every part of experience

again GRATNESS

had a oil change on my wifes 2012 ford fusion. they did and continue to do great work.

Mr. Larry Herrera

The service was great. I had to go back for a small issue whitch the service manager really did help. I like having my service done where they take care of you. Thank You Cleburne Ford

Incredible service and awesome staff

My experience at Cleburne Ford could not have been more pleasant. From the time I walked thru the door I was treated like family. Mark Powell assisted me and saw to it that I got the car of my dreams! The 2015 Mustang. His supervisor was eager to assist me as well. The whole experience all the way to the financing was incredible. That's why I keep going back and will recommend my friends and family to go there. They make you feel at home. Thanks again, Mark for all you did for me.

Quick service and nice people

We have the 2014 Ford Focus hatchback, very sporty and smooth and I like all the technology that comes with it!! The buying process was super quick, it was a nice buying experience...

Great Experience / The way car buying should be.

Great experience. I located the vehicle I wanted and contacted Byron over the phone to assist me with the purchase. I was returning home from a road trip and driving through Cleburne. Byron had everything arranged prior to me stopping by. The only factor was appraising my trade in. All of the employees were great to work with. Thank you Cleburne Ford.

The Taurus is back and it is awesume

My husband left it to me to choose my new car and I am very happy with my choice. After looking at several makes and models I did a test drive and knew it was perfect. This car is a roomy and quiet ride and very comfortable. It is not a slug at all with plenty of power when you need it. Handles well and responds great. I have all the bells and whistles that I wanted and it is very stylish and I am very proud of it. Thanks Ford for bringing it back!

Great service ab outstanding service manager

Always friendly and very conscientious that the service rendered is always well done. I appreciate the home town boys giving 110% to great quality work. The service manager is so personable.

Bought a used vehicle

Everyone was very friendly and helpful. I bought a used vehicle and they were honest with every aspect of the process. I bought a warranty and the rep that helped me was extremely honest and didn't try to make me buy things I didn't need. I'm very satisfied and I would purchase a vehicle from them again.

Allan Styles

Great Job! Will bring back to dealership if any other problems occur with the Fiesta.

Mike Flannery

Experience was great took about an hour, the staff is excellent

Service

The staff is pleasant and always willing to assist. It is a pleasure to have service completed on the vehicle at Cleburne Ford

Great service

I recently purchased a pre-owned f150 and I couldn't be happier. All of the staff was very helpful.

2014 Focus ST

Service was performed well. The inconvenience confusion caused by the construction could be minimized with signage directing customers to the current Service Dept. entrance.

great service

i love this dealership and the people who work there

Buying a ford Fusion was GreaT at Cleburne Ford

Buying the Ford Fusion at Cleburne Ford was an great experience .The staff are very professional & helpful.When i arrived at Cleburne Ford,the staff/Mark Powell,Steve Bennett offered me & my wife refreshment's & i thought that was nice of them to offer.I left straight from Dallas,Tx after work & i assure you,i was very tired & not including the long drive,but after arriving at Cleburne Ford,,the drive was well worth buying the Ford Fusion at Cleburne Ford!!,,the staff was AwsomE!! Take Care,,God Speed!!

Lydia Byfield

2013 Ford Focus. The attention and service has always been good. Had it in several times before for same issue. After this last time, a day after repair it made the same noise as before, but has stopped and is running like it should.I was a bit surprised that when the car was ready, I had to go to the parking lot to find it. That was different. There were greasy hand prints all over it and the paper floor mat was still in it. This sort of thing had never happened before.I have to admit that it made me feel like they had had enough of me.Anyway, it's running well now and that's really all that matters to me.

Great service!

Service was fast and efficient. Very thankful they found my battery was going bad while I was still under warranty.

Great service. Warm, welcoming. Helpful.

2014 Taurus Service was excellent. Staff was friendly, welcoming and I was given a cup of coffee while I waited.

Great service and staff

Jerry San Miguel has assisted me with numerous vehicle purchases over the last ten years. He is an outstanding sales associate!

Sherry wilson

This was a great experience had first oil change on 2014 F150. This second F150 we got from them been great to work with.

First-Class

These guys are first-class all the way around. They stand by their word, and that's sadly not a common thing these days.

Servicing of 2011 F-150

Good to see Al, Bill, and Bobby. Nice to be able to socialize with the top-line people.

Great service, clean facility,

Each time I have visited for any type of service, I've met with courteous representatives of your facility. Service given in very timely manner. Bought my 2010 Escape there as a new vehicle. Have been very pleased.

great job

great allan skyes is the best! eric green us the best!

oil change

To many survey's for the same thing. Everything was great

My car looks brand New again Thanks Bill an Steve!

Mr. Bill is such a great personable guy and he knows his business!! He made me feel very comfortable and took care of my concerns as soon as I pulled in he was on the problem taking pictures an explaining everything to me. Very professional..I wouldn't take my car to anybody else... I am very pleased...Thanks for asking !

Great Service

We purchased a new Ford Mustang from Cleburne Ford. Overall great experience. We were greeted by everyone from salesperson to owner. Everyone was thoughtful and very helpful in getting us in our new mustang. I will be back, and will send my friends and families to do bussiness with Cleburne Ford.

Service yesterday at Cleburne Ford

I stopped by near the end of the day to see if I needed an appointment for service the next morning and they took care of me right then. I know that's not always possible but it is always appreciated when it happens. The dearership is being remodled and the temporary set up is staffed out in the driveway to direct customers. Another example of the care Cleburne Ford gives it's customers.

great service and friendly staff

I have a 2014 Explorer. The service was great. Everytime a staff member came by the lounge other customers and I were asked if we needed anything. I would definately recommend Cleburne Ford to my family and friends.

Great experience

I purchased a 2015 Explorer and the experience was great. Helpful and friendly. Christian music playing and a wonderful atmosphere. Salesman and general manager where very easy to work with, finance guy was great.

20,000 mile service

2013 F-150. Service great, Staff helpful & friendly.

Great service

The service was done in a timely manor. Pleasant expearance.Great

Excellent service; welcoming and helpful staff

Customer Service was excellent. Staff makes me feel welcome and is always helpful

Luv my Cleburne Ford family

Oil change and tire rotation service on my 2012 Ford F150

Cleburne Ford has a new loyal customer!

Everything with my truck buying experience was great. From the salesperson to the Finance department, I am very satisfied that I chose to deal with Cleburne Ford!

Customer of Cleburne Ford

The Ford Focus is a very well engeneered automobile. The service has been excellent and the staff has been very positive and helpful.

F250

Service department was more concerned about up selling me instead of completing what we had asked for. This is the sixth vehicle I have bought from this ford dealership and I usually do not use the service department.

Excellent service!

I had an oil and filter change. They were swamped. Steve kept me updated on the status of my vehicle. I always get the royal treatment no matter what I go in for. I recommend Cleburne Ford to all my family and friends. Looking forward to purchasing my next vehicle there soon.

Service

Everyone was very helpful and took care of my cars needs. The staff was very good. Good to see that there is some improvement on the remodleing going on. I hope to see a lot of changes soon.

Avoid the service department

They were happy to take my cash for a new 2014 Fusion. Their so called service department is a joke and the worst I have experienced in DFW. No customer service whatsoever after the sale. Avoid these guys like the plague....

Great service

Service and staff courteous and professional....

Focus service

I've purchased 3 vehicles from Cleburne FordThey delivered satisfaction on every transaction including parts and service.

Great service and clean facilities

Very professional & nice when brought my wife's car in for service of transmission

Betty Allison

The only reason I rated a 4 was because in the end Cleburne Ford 'made it right'. I had called the day before and asked if I brought our vehicle in for an oil change and state inspection if someone could bring me to work and also would it be done by 5:00p. Yes on both, so on Wednesday I left the vehicle and came back after 5 to pick it up - sure enough it wasn't ready. I was so disappointed in Cleburne Ford. Stood around and finally was finished about 5:40p. When I got my checkbook out Allen said there was no charge b/c CF had dropped the ball. He said that CF wants my business and would not let me pay. I struggled with the fact of not paying b/c the work was done on my vehicle but do appreciate the effort of CF.We will be back.

oil change for Honda CR-v

friendly knowledgeable staff. Worked me in to have an oil change on one of their busiest days. Spent time in their very nice waiting area. Always satisfied with their service.

regular customer

the staff was very helpful,with the construction and remodel going on they went out of their way to get my wife into the customer lounge.I am very pleased with CLEBURNE FORD they get my vote for service and cost.

Great service

Absolute great service! Makes you feel like you are apart of a family and they are more then willing to help you every way possible.

Excellent Service and very clean facility

Sales rep worked to locate and get the exact truck to the dealership so I could see and drive. After that experience there was no pressure applied to buy the truck.

Great Service

The service is excellent, Miss Melissa always finds a way to help me out and get me in and out in a timely manner. Thanks, I really appreciate it!

outstanding customer service 100% satisfied repeat

Every one was extremely helpful and made sure I got the best deal possible. Came in looking at a used vehicle and went home in a new vehicle Steve riza is an outstanding salesman. I will be looking for steve when I shop again

great service

Everyone was very helpful. They went all out to make sure I got a good deal on my car and on my trade in.

Caring owner and staff

We appreciated how hard all the salesmen worked to earn our business. We also were impressed that the owner encouraged and shared his Christianity. This really helped us to feel more comfortable with our decision to purchase.

Excellent sales staff

Everyone was friendly, helpful & professional. We were able to get the exact Explorer we wanted as well as a price we could afford. The whole experience was positive & I will definitely refer my friends there.

Great service no push and great people

The way people treat me!! Really good people honest and no push to buy the vehicle they spend long time to show me all the options I have and that was really nice

Great customer service, no hidden fees, no games

Customer service is fantastic. Mark Powell in your internet sales department was the absolute best salesman I've worked with. From the ad online to answering questions over the phone to the appointment planned and research done on the vehicle. It made for a very easy going experience. Thank You

servive work

the service crew at Cleburne ford are all awesome . I was in and out in a flash and wasn't late for work . I was greeted at the door by the service salesman steve riza and he got me coffee and took me to the service desk where steve Reynolds professionally handled all my needs in a very prompt manner , james came back in the lounge room to check on me and gave me an update which was awesome ,and when my service was all done Melisssa came and greeted me with a nice smile to let me know I was ready to go. On my way out to top it all off I was greeted with a hand shank and a thank you from the service manger Eric Green to confirmed that all my needs were handled and I said most definitely. Thank you Cleburne Ford for the best service experience I could possibly ask for .

Buying F150

I am a return customer. Steve is a great salesman. The buying experience and finance experience was great. I tell all my friends and relatives to go to Cleburn Ford for a great buying experience.

Great customer service!

Well first of all, I am what you call a ghost. Which means I don't have any credit, no bad no good. The Cleburne ford staff worked really hard to make sure I got approved for a car. They were communicating with me and making sure I knew the status of my deal. They're great!

Cleburne Service Department and Body Shop

The work quality is exceptional and the courtesy of the service department and body shop is not comparable to any other in our area. They are so informative and patient as they explain what was wrong with my car. They walked me thru each step of the process. Thank you Eric and Danny!

Great service,clean and friendly.

We were very happy with the service, the sales reps. were all about taking care of the customer me! Good personal relations. Always thinking of the customer and their needs.

Fast excellent service.

Jaffe was so very helpful. He and the one getting us approved for the financing worked fast and got us approved. :-) I have talked with jaffe several times and he was always helpful.

Great Salesman, great place to buy a car.

The salesman, Russ, the sales manager and the finance manager are great. They talk to me and give me options rather than trying to sell me on something I really don't need. Love my new car.

Cleburne Ford Best dealer in Texas!

Everyone was pleasant and eager to answer all my questions.There wasn't any high pressure and the sales people and financial were extremely helpful. I enjoyed buying a car there.

Positive Negotiation Experience

The Salesman, John, was a gentleman and created a postive environment while negotiating to get the deal completed. Overall, It appeared to be win/win for the Dealership and me as a purchaser. A VERY POSITIVE Experience. The #1 question in this survey should be a 5 STAR if that is not clear.

Great Service, Honest

They immediately fixed the problem with my car and didn't try and tell me it was a computer reset problem like Don Davis Ford said.

Down home service department

Steve was a hoot. They assisted my wife with picking up a rental during the extensive repairs. I still wish they could update the My Ford Touch system as this is quite complicated. Ford shouldnt tell people to take it to the dealership if they cannot plug in the updates. We also could not duplicate the issue with the key pad not working for us.

Best car buying experience I have ever had!

I purchased my new F-150 pickup truck from Cleburne Ford a few months back and just took it in for the first free oil change. My salesperson, Robert Rueda, met me at the door and remembered me. Service got the oil change completed quickly and I was on time for my son's ballgame. Thanks Cleburne Ford for the great deal and service.

Very Rude Manager and Bad Attitude.

Customer service is very bad and manger name Robert sits before the desk and laughs at you and is very very rude and has a bad attitude I will never buy from Cleburne Ford again and will tell everyone I know about this dealership.

Stress Free Purchase of My Edge

This was purchase was stress free and relaxed compared to my previous purchases. There was no pressure, I explained my options and was told what they could do for me.