Clear Lake Nissan

4.6
Overall Rating

Customer Service: 4.6 Buying Process: 4.5 Quality Of Repair: 4.6 Overall Facilities: 4.6 Quality Of Work: 4.6 Friendliness: 4.7 Pricing: 4.5 Overall Experience: 4.5


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Maintenance & Purchase

4.8
Happy Gal on 11/20/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my 2014 Altima in for its routine maintenance, and was met with the usual prompt and courteous service that I always experience at the Clear Lake Nissan dealership. They were very busy however, so it was going to be a bit of a wait before my car would be ready. While I was waiting, Sabre asked if he could share with me the trade-in deals that Clear Lake Nissan was offering. I was potentially interested in a trade, but did not think it would be feasible with how much I still owed on my previous loan. Sabre went above and beyond to get me into my choice of car at a price that I could afford. This was also the best experience I have had working with a finance manager to complete the deal. I appreciate the fact that Rey took all the time that was needed to explain the options to me, and he never tried to rush me into anything. The only recommendation that I would make is that this dealership needs to be better organized when it comes to locating their stock. On the plus side however, the service rep was very helpful and patient with me while waiting to see if I would be paying for the maintenance I went in for, or trading the car in for a new one.


Accommodating and Professional

5
AndreaP on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Highly recommend this dealership! Frank Orozco-Arriola was our salesman. Very professional and accommodating. The process was fast and super convenient. Buying our daughters first car was an awesome experience with this company. The Nissan Xterra is one great, solid vehicle. Thank you for everything!!!


Pathfinder

5
Pathfinder2017 on 11/17/2016

Overall Experience: 5.0

Great salesman Raphael.No pressure from him to buy a vehicle.He was very patient with me and listened to my needs and wants in the vehicle of my choice.No empty promises made.A very pleasant person I asked, he delivered!Thanks Raphael I love my SUV!


Mr. Strickland is my go to person. He sold me my little Cube

5
Carol H on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I don' t like high pressure salesman and this dealership handles me like a family member. Making suggestions and talking to me with respect even when I don't understand clearly.


BEWARE of WORLD CLASS SERVICE ENDING AFTER SIGNING!!

1
4TRUTH on 11/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I purchased a white 2012 Mustang at Clearlake Nissan September 2016. As I expressed to my salesman, Mr. Benoit, this vehicle's primary use would be by my 16 year old daughter and that safety was essential. After a successful test drive we complete the paperwork for purchase. Upon driving out directly after purchase the vehicle shut off on my daughter at a speed of 20 miles per hour just minutes from the dealership. Our salesman gladly assisted in getting us back on the road again thinking she had the car in the wrong gear. Once driving on the freeway at a speed of approximately 60MPH the vehicle shut off again dangerously in high speed traffic. We then left the vehicle for "diagnostic testing". We were contacted the next day when I was told that during servicing the vehicle's battery was disconnected and upon reconnect the system programing had not been complete. I was assured that the problem was fixed after speaking towards return of purchase. In less than a month later we again experienced the vehicle shutting off while driving at a speed of approximately 45MPH whereas a vehicle behind her swerved to miss but mildly struck her with its front guard. I called and left messages with the dealership and with my former salesman on five instances and never received a call back. I emailed the manager and general managers twice in the past two weeks and NO RESPONSE. The only care about the sale NOT the customer and NOT my 16 year old daughter!BEWARE-BEWARE-BEWARE-BEWARE-BEWARE-BEWARE-BEWARE-BEWARE


Bait and switch

1.7
Cpray on 10/30/2016

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 3.0

Called, said they had the car. Get there, they don't have it after dalesman twiddles his thumbs for 25 minutes, wanted us to look at other vehicles that we had already made clear we were uninterested in anything except the car we came in for. Screwed up our whole day and wasted 90 minutes of valuable time we had taken off of work. They called us several hours after we left asking if we were still coming in to view the vehicle. Have to take off another day and travel back up through houston as we had barely run out of time Friday. If the car were interested in is still available.


Amazing customer service!

5
jend218 on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have never been to the Clear Lake Nissan dealership before and Jeff made the whole process of buying a new car a delight! Highly recommend.


Exceptional service

4.8
Jill C on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I want to say thank you to Ray Sabre and Aaron Martinez for going above and beyond!! They were very curtious, professional and fast. Thank you!


Great customer service! Extremely satisfied!

4.8
Destiny Luna on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had went to the dealership located right next to Clear Lake Nissan with no assistance at all. Once I arrived at this place, I was welcomed in front of the dealer and asked if I was in need of assistance immediately. They directed me to a guy name Pablo Carillo who had a great attitude and great quality customer service. He had great patience and was willing to answer all our questions with complete honesty! So did the man who checked us out, David. Very friendly man with my and my dad! Took us some weeks to find a vehicle that fit my needs, but we did it! Was completely satisfied! Would recommend this place to anybody and my employees to anybody! Thanks once again! :)


Buying a new car is never fun -- Raphael made it pleasant!

5
kimstinkler on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

There was no pressure from my salesman, Raphael. He addressed every question I had. I believe he worked the sales manager in my favor. I didn't get a great trade-in -- but do you ever. I would recommend Clear Lake Nissan if you are shopping for a car.The customer service is top notch!


Excellent Car Buying Experience

5
Esmeralda Ramirez on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No pressure from Salesmen. Hassle-free shopping & buying experience. Salesman, Rene Pineda was totally helpful in picking out the perfect vehicle for us. And financing was easy.


great experience

4.8
Shy on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The staff was kind and extremely helpful. Mr. Gerald Imes was a perfect gentleman and salesman. I felt no pressure in making a commitment but was excited to do so. Will do it again. I love my Altima..


Excellent customer service

5
Jeanette Chase on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Omar Ochoa, was an exceptional sales person, I had a great experience in purchasing my 2016 Nissan Murano...thanks for going the extra mile to help us get our vehicle..I will definitely recommend this dealership as well as Omar as a sales personJeanette & Larry Chase


Perfect customer service

5
First Time Nissan on 07/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased with the exceptional customer service I received from my salespersonJermaine Davis (JD). He went out of his way to assist me in purchasing my new Altima. Ihave never received such good service and will highly recommend Clear Lake Nissan to my family and friends. Great experience!


Positive experience

4.3
Mondee on 07/26/2016

Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Great customer service. I had a pleasant time picking out and purchasing my car. I would recommend this dealership. Frank and Dee were kind and considerate.


Awesomeness

5
Flee71 on 07/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience from the time I walked in the door to the time I walked out. I had been there just for service before and was treated like family. It was great working with Raphael and JD helping my family decide on the right choice. Looking forward to an awesome friendship. Thank you!


Help when I needed it.

4.6
birdexpress on 07/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I came in to a repair done and after being given quote with compassion (thanks Trent), Gerald attentively listened to me venting my frustrations, then, gave me a bottle of water and walked me through several options. Everyone was wonderful as I moved from old to new.


don't trust the inventory online

1
John doe on 07/16/2016

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

I had an appointment to test drive a vehicle I get there and they told me it was sold already, very disappointed


Top notch

5
Redryder on 07/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the time I was greeted by the salesman Nate Pierre as I exited my vehicle through my discussion with service manager all points of contact were very cordial and informative. Any time I had a question in regard to the process it was addressed and explained. I was introduced to an Asst Sales Manager with in the first 10 minutes and the Sales Manager assisted me during the process not once be several times. In my overall evaluation this was a very positive experience.


Beware "Offers" on Services (Oil Changes, etc.)

1.6
frontier12 on 06/24/2016

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Emailed discount offers after buying truck. Went in to get oil change - told, "We don't honor corporate emails bro. Did a manager email you or something?"No, bro. They didn't. It's a corporate offer for me spending $24k on my truck at your dealership. Don't expect them to honor any offers from Nissan Corporate, even with the Clear Lake Nissan Logo. I gave management multiple opportunities to make it right.


Great customer service

5
Terri08 on 06/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gerald Imes has done it again. He sold me a new car ! This is my 2nd Nissan purchase from Gerald . Great customer service !! I'd love to be able to bottle that and spread it around in my professional atmosphere!! Not only did he put me in a beautiful new Rogue but he has called me every day to see how I'm doing and if I have any questions about my new car. That kind of follow up is awesome! Keep up the good work!!!


Awesome

5
TracyP on 06/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the best experience with Dee Brooks purchasing my new Nissan Maxima! Great customer service and friendly environment. I highly recommend this dealership and salesman Dee.


Best Dealership I have ever been to

5
Billy J Bonin on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Claude Strickland was friendly, professional, explained the leasing program answered all of our questions and concerns. We were not pushed. Wonderful experience. Thanks to Claude


PLEASE SEE DEE OR GERALD THE DREAM TEAM!

5
MRSNAE on 05/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Im still in shock!! Me and my husband went in to see if i could do a trade in on my vehicle for the new 2016 Altima which I love. We met with Mr Gerald and I told him what I wanted I told him I had a plan A and B and was ready for plan C. Mr Gerald said you can leave out B and C we sticking with A. I have to be honest I was doubting the whole time but then Mr Dee showed up and those two got together and got me not only approved for the Color I wanted but got me one of the top models with an awesome deal. I was truly blessed."BEST CAR BUYING EXPIRIENCE EVER"


Dishonest, Sneaky, Worst Customer Service!

1
ANNA T on 05/27/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

If I could give 0 stars I would! Dishonest, Sneaky and The Absolute Worst Customer Service! They will manipulate numbers and take advantage of you if you have never bought a car and do not know what you are doing. I came in 5/24/16 to look at a 2016 Altima advertised for $17,777.00. Salesperson Leo showed me a red one and a white one. I liked the white better than the advertised red because of the color. It was similar to the advertised but a little more expensive. He talked to his manager and came back to tell me he had good news and they would sell it to me for $17,777.00. He told me that I could not get 0% financing at the sale price but I could get 0.9%. I told him I had never bought a new car and wanted to also look at a Camry. He said to call me if I decided to go with the Altima. I went to Toyota to look at the Camry and it was nice but I liked the Altima better. 5/26 I came back to Nissan and Leo was not there. I explained to salesperson Jonathan that I looked at a car with Leo and wanted to see if they would still sell me the white car for the sale price of $17,777.00. He brought around the white car to make sure it was the same car and it was. He said they would still honor the price. The only difference is that I decided to trade in my current car. Nissan offered me $4,000.00 which is what Toyota offered and I was fine with this. The manager, Angel, explained that Leo was mistaken and they could not offer me 0.9%. I wasn't thrilled that I was misquoted a good rate but it was understandable and I said that was fine. I asked them to please give me a printout of final cost and I would finance at a credit union. When Jonathan came back, there was only a $400.00 difference in final price than when I first came in. I told him there must be a mistake because the first time my trade in credit was not factored in. Final price should have been about $3,600.00 less. He said well this is the payment amount you asked for before...I said yes when my trade in value was not included. I see you have increased the car price from $17,777.00 to $21,549.00, (coincidentally about the price they offered for my current trade in ADDED to the sale price). I said no, I would like the price I was offered. He left and came back and my payment was lower but it was only because they extended the term by 12 months. Tricky! I said please do not include my trade in value or financing and print out a total for the car at $17,777.00. At this point he said that he could not do that and questioned me as to why I didn't take the offer on my first visit. I said I already explained that I wanted to look at a Toyota and compare them. I did not appreciate being treated this way. I asked him to get the manager and ask whether they would honor the price of $17,777.00 or not. He said that he didn't know if he would be able to locate the manger since they were closing and was trying to rush me off. I told him I did not appreciate being given the run around and I specifically asked for a price and was lied to or I would have walked back out the door instead of wasting over an hour of my time. He said he would call me after he talked to the manager. When I was leaving I saw the manager in his office ( because the walls were glass). It is now noon the next day and I have yet to hear from them. Toyota has already called and beat their offer. However, I really had my heart set on the Nissan. But it is a shame because I do not trust them enough to buy from them at this point. I will contact another Nissan dealer. Please do not go here and have the same stressful and disappointing experience I have had! Beware if you go here and you are a woman shopping alone or a first time buyer! ***By the way I checked online and entered the VIN of the car in their website an not only were they not honoring the price they added an extra almost $2,000.00 to the price of the car during my final quote trying to scam me out of my trade-in value*** Unbelievable!


Go see Ray

4.5
Csfoster66 on 05/22/2016

Customer Service: 5.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

Stopped by just to see what was available and found a 2015 Titan that I loved. Met Ray and I have to say he made the deal work. Very professional and straight forward. Thank you Ray you're the best


Best car buying experience ever!

4.8
Michelle M on 05/17/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Dee Brooks was professional, friendly, extremely helpful, and very knowledgeable. He wasn't pushy at all. It was by far my best car buying experience ever. From the time I pulled in with my old car, to the time I left with my new one, I felt the entire team went above and beyond to earn my business.


Excellent

5
Venuscent on 05/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Leonard gave outstanding service so did his manager Angel. The whole team gave us the best experience in buying a vehicle.We would recommend this dealership and salesperson to all of our friends. They don't disappoint in price or service.


First impressions!!!

2.3
unhappy!!!! on 05/11/2016

Customer Service: 2.0 Buying Process: 1.0 Overall Facilities: 4.0

I made an appointment online and three hours later I show up to test drive the car! the next thing they tell me is it was sold ," here is a car that is is like the one online"!!!!! First impressions always crucial !!!! No Thanks!!!!! bad impression....


Great

5
Triggs on 04/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really loved my experience at Clear Lake Nissan!! Ebuka was very professional and had great customer service. I do recommend others to go here.


Wonderful experience

5
Natheria on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was wonderful at Nissan. I would recommend this dealership to anyone. Jonathan. Chiles he was my salesman and he was awesome. Love it!


Great buyine experience

5
jak410 on 04/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came into Clear Lake Nissan on April 9, 2016 kind of skeptical about buying anything because of my experience the day before with two other dealerships for other makes of vehicles. Clear Lake was a completely different experience. The salesperson was attentive, warm and friendly and was not high pressure at all. The vehicle I had seen advertised was actually on the lot and for the price advertised. When I saw the Rogue was available in my favorite color I asked if I could get that one for the same price and it was no problem at all. I left the proud owner of a cayenne red 2016 Nissan Rogue. Thanks Claude and Clear Lake Nissan!!


Great Service

5
tt on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a Nissan Sentra for my nephew and Patrick and JR hands down gave us the best service I have possibly ever had at a dealership. The work ethic that was displayed by these two guys was excellent and I would recommend anyone to ask for them if they go there.


Best car buying experience ever!

5
maclark77 on 03/28/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in on 2/25/16 to purchase a Nissan Juke SL and everyone from Sales to Finance to Service to Customer Service were super friendly and helpful. I've had experiences before at other dealerships that were not this pleasant. I totally recommend Clear Lake Nissan! Ask for Gerald Imes!


great service

5
mycar2016 on 03/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Salesman was very friendly, and informative. He answered all of our questions and gave us a great deal. We are very happy with our new purchase and with Mr. Claude Strickland. Thank you for your hard work.


recall

5
Vanessa Bogan on 03/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My car was there for a recall. Fixed very fast. Every was so nice.I will return to buy my next nissan in the future.


Very Disappointed

1
Lu on 03/14/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

My husband went in back in November to see about turning in my year and a half old rouge for an up grade on the rouge. This would of been the third car within six months for my family to buy there. I was very disappointed in their sales guy and sales manager. They were not interested in working a deal with us. At some points felt like we wasted their time and acted like they had no rogues to offer for the most part. We ended up going to Gillman out in Richmond, where not only did they give us a killer deal but tinting actually comes complimentary with the vehicle. Gillman is my new car dealership, and is worth the drive. The rest of our family knows, Gillman is the way to go. No more Clear Lake for us. It also took my daughter basically a month to get a receiving hitch for her vehicle that was part of her deal. The sales man was not helpful and made more excuses than he did finding out the issue.


They are great. They help get a car that I was able to affor

4.6
Clara, chewy on 03/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

They are helpful friendly people. And help me get a car I can afford. They did there best to help me . I will tell my friend s how clear lake Nissan dealership is the place to buy a car.


Great customer service

4.8
dillpickle4 on 03/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is my second time in purchasing a car the salesman has been great and so has the customer service .Everybody has treated me like family


AWESOMENESS

5
AWESOMENESS on 03/04/2016

Customer Service: 5.0 Overall Facilities: 5.0

EVERYONE WAS HELPFUL AND PLEASANT , BATHROOMS AND WAITING SECTION WAS VERY CLEAN


Great Experience

5
danny8850 on 02/23/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my 2nd purchase from CL Nissan & I'm certain I have no plans to ever use another dealer. I purchased a new Rouge on 2/20/16 from Gerald Imes, it was the smoothest, quickest, stress free auto purchase EVER! Gerald worked to get the numbers I needed to make the transaction possible for me & get the exact vehicle I wanted. I was a little under the weather the day of my purchase and it was very obvious that Gerald was doing everything within his power to make sure the process was as quick as possible for me. If your looking for a Nissan, go see Gerald Imes... If your looking for something other than a Nissan, you should really consider a Nissan :0)


Credit department

4.6
Stratman on 02/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 3.0

I was very happy with the sales and service department, top notch and took very good care of me in trading in my Murano for a Certified Pre-Owned Pathfinder. My salesman was the best, and their service department the same. My one complaint and it would stop me from going back, with almost perfect credit, their credit depart ran my credit 3 times in one hour, and it is now on my credit report for 2 years. I think that was uncalled for and very unnecessary. If when pulling my credit the first time you could not get all the information you need to make a deal and draw up a contract, then you do not know what you are doing.


Excellent service department.

5
beachdeb on 02/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service is outstanding. No surprises. Work and cost completed as estimated. Would highly recommend their service department. Greeted as soon as I arrived. Nice waiting area.


Extremely satisfied

4.4
OEO18 on 02/16/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

The best dealership is Houston by far. Awesome and extremely satisfied with my purchase. Gearld was very professional and took his time with me to help me find a great vehicle for my needs. Highly recommend.


Extremely Caring

5
Lindag on 02/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I am very happy with the service that I receive at this dealership. I feel they go out of their way to make your visit pleasant.


AWESOME!!!!!

5
shelby123 on 02/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

this dealership is Awesome. I've purchased two vehicles with Awesome two different salespersons Richard and Nate . they help me out and listen very well. please visit


Awesome customer service

5
Nessa b on 02/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I have bought two vehicles from Clear Lake Nissan and get all maintenance at the dealership. The associates are always extremely friendly and always professional.


Bad first experience

2
zgalveston on 01/29/2016

Overall Experience: 2.0

My first experience with this dealership was not good. I bought a new 2016 370 Z and brought it in for the free 30 day Pit stop, which was a coupon for checking fluids, tires etc. and a free car wash and vacuuming. I made an appointment for 10am and was early. It took almost an hour and half to be told it was done. When I went out to the car, I found that it had not been washed---filthy from previous rain. I was then told it would take about 20 minutes to wash car and get it back. The individual I interacted with acted very put upon. Ok, I waited another 45 minutes and got the car back but now no inside vacuuming, just outside wash. So, I did not have a real impressive experience for my first encounter.


Great Costumer Service and Great Prices!

5
Brenda on 01/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hello My name is Brenda and my dad's name is Hector. We just wanted to take a minute and let you know how our experience at Nissan at Clear Lake went. Our experience was nothing shot of amazing. From the time we started working with our sales associate all the way until we left the lot was so wonderful. The team was so incredibly nice. They never rushed us, they did everything they could to find the best truck at the best price and best interest rate for our budget. . This lot is huge, clean, and beautiful. What great employees you have. Brenda and Hector


Outgoing

5
SaintsFan on 01/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

JD was awesome would recommend him to everyone, he had another employee with him who's name was Chase whom was training, Chase was also awesome and very inventive


Gerald Imes is the BEST!

5
NinaP on 01/25/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gerald Imes is the BEST as far as salesmen go! Service is always excellent when going in for an oil change. Love this dealership and the service they always provide


Professionalism

4.8
Maxine on 01/25/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The Staff at Clear Lake Nissan are always courteous and very respectful, from start to finish. love the fact that they will take the time to go over all of the points of my oil change and my instpection of my vehicle and inform me of if any services that were needed or recommened. Always a great experience.


Loyal and Faithful

5
RheanaM on 01/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second time buying a car from Clear Lake Nissan. I have always had wonderful service from them. I recommend them to any and all of my friends and family who are purchasing a new vehicle.


Reliable and fast service

5
kobebryant on 01/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I decided to have the dealership inspect my vehicle prior to getting on the road for business. While there, I was informed that I needed a new battery. It only took about 40 minutes to replace the battery. That may seem like a long time, but I found it to be very quick being that I did not have an appointment.


Oil Change/Tire Rotation/Wash

5
Jackie J on 01/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My appointment was for 0700 hours. A service representative met me at my vehicle. She was extremely nice from start to finish. She promptly informed me that the oil change/tire rotation had been completed and it was being washed. She went over the complete inspection of my vehicle and explained what services were recommended for the future.


Oil Change

5
brooks2016 on 01/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nice guy! Always helps when I come in to get serviced. Will be back for my next service at 26630miles. Thank you Nissan Clear Lake!


Fast, Reliable Service

5
Shannon370Z on 01/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Normally, when you go to a dealership the service takes forever and you can sit and wait for hours. Not here. They listened to my concerns, gave me options, asked me to make myself at home, and began my service promptly. I was out of there less than 30 minutes and on my way home.Thank you Clear Lake Nissan!Shannon


Wonderful

5
Myredcar on 01/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The youngman Jonathan, that helped us was Awesome. His knowledge of all Nissan Cars, were just Great. All salesmen personal needs to study like him. Thanks.


They are truly committed to exceptional customer service!

4.4
Linda E Sotelo on 01/04/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Mr. Gerald Imes at Clearlake Nissan was a very professional salesman who undoubtedly knew how to make a sale. He was willing to work with our challenges but was also patient in helping us find our best next vehicle after recently experiencing a total loss due to vehicle theft. *Other staff were also key in making this specific purchase an overall excellent experience, THANK YOU to all who were involved: David in Customer Service and Finance Rep.That made a BIG difference!


Happy New Year

4.8
dee6and pepper on 01/03/2016

Customer Service: 4.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to commend the salespeople at Nissan Clear Lake. Everyone was friendly, courteous and helpful. I walked in the door and within an hour I was signing papers for my new Rogue. I had not expected to pick up the Rogue on New Year's Eve. I thought I would have to negotiate and the car wouldn't be there and I can pick it up on Tuesday. However I walked and left with the exact car I wanted. I t was easy and painless.


They work hard to meet your needs.

5
Jesusfreak67 on 01/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Edgar greeted us as we pulled up. Very hard working man. We have worked with this dealership in the past so it was like coming home, it never feels like a jungle here, they take care of you. They help you feel like you matter. Buying a new car is hard, they walk you through, listen, and explain every step to you. At any point you have questions just ask they will help you, they are up front about cost and they are great it always feel like your family and you matter.


Another car buying experience

3
Joejo on 12/25/2015

Customer Service: 4.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 3.0

Sales man that helped us was great (James), he heard everything I was saying about what it was I was looking for in a vehicle, and the poor guy had to of lost weight with as much as he went back and forth for us to make this deal happen for our family, however the financial Representative was not so good. It was almost as if we were a burden to his day, and that we were interfereing with something. Although he did do some good things in there the over all experience almost felt like ' OK now we are getting their money, so lets move on' ..


Oil Change

1.5
lottoz on 12/21/2015

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 2.0 Overall Experience: 1.0

My experience was not very good, I've been there before and it has never taken so long to change oil2 hrs 15 minutes. I did not make an appt but other times I didn't have to and it did not take that longI did not purchase my car there and I think that you give preference to people that purchase the cars with you. They had offer me a car wash and after 2 hrs of waiting I just told the person I would take my car like that, or I would of have to wait another 2 hrs. I could see my car thru the window and was not attended for a long time and workers just walking around the dealership doing nothing. I guess I have to take my car to the place that I purchased it to get better service. I thought that beinga Nissan Dealership I would have the same treatment but I guess not.


The help with purchasing a 2016 after trading in my 2015.

4.6
Leatha on 12/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

My experience was wonderful as usual. Gerald was excellent and very patient with me and my family as we made this transition to trade in our 2015 Altima for a 2016 Rogue. I am very happy with the extra space and the opportunity to sit high in my vehicle again. Thank you Gerald for all your help and understanding.


Repeat customer

5
College Prof on 12/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am on my 4th vehicle with this Dealership. One of the Biggest reasons is their Servie Department and their Manager Doug. We have never in the past 6+ years had any , repeat any issues with this Department at Clear Lake Nissan.


Bob and Teresa

5
teribob on 11/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were given the best of care throughout the sales process.....from Dee the sales person to Isaak in finance. I would highly recommend this dealership to anyone for new and used vehicles. we will be back!!


electric at last!

5
karen and fred on 11/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our 2nd nissan purchase from Clear Lake Nissan and we couldn't be happier! We worked with Eric S, Austin H and Sabre who tirelessly made our Leaf purchase their number One priority! What a dedicated, professional and great group of guys! We thoroughly appreciated all they did for us! A big thank you to them and we will be back there for our next Nissan someday! Karen and Fred


Dreams DO come true!

5
DREAM34 on 11/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership understands treating potential customers with respect and dignity! Jonathan Prindle was patient and offered us an AMAZING deal on our new Murano. Dreams do come true!


Altima purchase

5
Rochelle0217 on 11/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second purchase from this dealership. The staff is very friendly, knowledgable, and extremely helpful. I would definitely recommend purchasing your next vehicle from this dealership.


Another great experience

5
Porters on 10/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought our 2nd new vehicle in 6 weeks and had a wonderful experience, as always. Gerald Imes is top notch and my family wouldn't use any other salesman there!


Responsive Service

5
sunny on 10/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a problem that the dealer made a special effort to expedite. We were very happy that the repair could be done so quickly and with a very professional staff. Highly recommended dealer service!


We had one too many cars

5
alvaramm on 10/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went into service our two Nissans and sell one back on Saturday 10/17. Customer service is always the best at Clear Lake Nissan, we drive from Deer Park just to have our service done some 37 miles away when there are other service centers closer. Our long time service rep Austin Henry who is now in sales was working to buy our 2010 Altima, we ended up trading in our Maxima also and walked out with a 2015 Altima and a great deal!! If own or have ever considered owning a Nissan you MUST make Clear Lake Nissan your first stop, you will not be disappointed!


Awesome Experience

5
Happy Face on 10/01/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were just looking and Mojo Berberic is the best. All the used cars on the lot were top of the line. No negotiating they had just reduced the price of the car we wanted, my credit union agreed it was good price and we rode out in our new car. Everyone was very friendly there also. Thanks Mujo


Awesome

5
Cheetos on 09/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was a ten. All employees were very helpful n wanting to make sure that I was being helped.everyone had smiles on their faces, which was nice to see.


Dishonest Dealership. Will lie to bring you in.

1
Hamjam on 09/13/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I wish i can give less than 1 star. This is the worst dealership i have been to. I bought 5 brand new cars through out the years and this dealership is by far the worst and dishonest. I talked over the phone and got the drive out price from three different people. and 15 minutes before we got to the dealership. After we got there, the car price is different because apparently they had miscommunication from the people who gave me the price. And apparently all the people i talked to over the phone had gone home or was not available. I talked to Monica, Janet, and Maggie over the phone. The sales person was ok but the manager thought of himself very superior. Their new cars are parked in the back of their dealership on grass with full of pot holes and mud. This dealership is very expensive. I even recorded the conversation with the sales rep i talked to who gave me a total price. But they didn't. I would not recommend this dealership. All the positive reviews for this dealership is most likely from people who dont really care about how much money they spent. And the friendly staff just took advantage of them. They are all sweet talker but when i do business i want honesty. WORST DEALER SHIP EXPERIENCE in all my previous new car experience. i don't think i would ever experience this kind of dishonesty.


We purchased the 1st car we looked at..Thanks Leonold Costa

4.2
maverick564 on 09/05/2015

Customer Service: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

My husband and I had planned to just look at cars and this was the first place we went and appointment a few miles up the road in a hour and we were going to look at this one car listed on internet.2014 Ford Edge. We ended up not going to the other car place we purchased the car there. We were disappointed that we were not told there was only one key. The cost of another key just made our car cost another $250. I couldn't understand why they wanted extra $850 for recondition fee . You have the price on the car that is it. They took it off. In fact since it was Aug. 31st they wanted the sale for Aug. the salesman came by our house to pick up the title of my car because I never had it with me.. Jim and Wannell


I Had a great experience buying a used vehicle

5
Jroz on 08/30/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked in knowing the vehicle I was interested in and got helped by Nathan right away. Nathan made everything easy from the get go. I didn't spend all day at the dealership like I've done before at other dealerships when purchasing a vehicle, the whole process was fairly quick. Everyone I dealt with had a positive attitude and great manners. I would definitely recommend clear lake Nissan to anyone looking to buy a vehicle.


Awesome

5
Shalon on 08/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to sincerely thank my salesman Mr. Gerald Imes at Clearlake Nissan. It's always a pleasure coming in. He is very hard working and able to get the job done. He patiently works with you to get a great deal and put you in the right car. He's like family and he will always be my salesman. Yall go check him out tell him I sent you. He's the best at his craft...Thank you!


Excellent service

5
matilda.happy on 08/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sale person Rene is professional, great customer service, real people person.. He follow-up with you make sure you happy and enjoy your car. Also the gentle man with the electronic aspect of the car i believe his name is Jose is terrific. I think is better option to have some one go thought the menu.


excellent customer service !

5
jesterz21c on 08/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesperson richard did a great job and was focused on getting me in a car I liked. They did everything they could to get me financed and I would definitely recommend them!


Awesome service

5
Troy Skeen on 08/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had just purchased my Rogue last month. Never owned a car so nice. So when my light came on, I thought it was my abs light. I called Gerald Iams and explained to him my concern. He told me to bring it back in and he would have service fix it. So when I came in to get my plates service said that the light was for low air in my tires. They corrected it and checked my fluids since it has been so hot outside. Gerald also gave me my extra key. This is the third car that I have bought from Gerald. The previous car I had was an Xterra,that I bought from Mossy. They are crooks. I had the truck 1 month and the brakes went out. So I traded it in with Gerald. Payments was higher than I would have liked, but worth it. Overall Clear Lake Nissan AWESOME.


Fast, friendly, and professional service

5
buddy on 08/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Took car in oil change, without appointment. Service writer said it would be approx 1hr 45 min. I went to breakfast and he called with car ready in less than an hr. They went over everything and explained all in a very friendly professional mannor.


Purchase of a new car

5
Kcarpe33 on 08/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Yousef was awesome very professional didn't push us at all answered all questions and did it with a smile. The best part was his integrity. Both Derek and Peter were also very professional. Just need to make sure Derek rides his Harley with a Helmet. Clear Lake Nissan first class.


Great purchasing experience

5
Matthew Palla on 08/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to the dealership with the intent on purchasing a Nissan Rogue. I was able to view the select, S, and SV models and all of the features of the cars were explained to me. All of the questions I had were answered well. I felt like the salesman was trying to make sure I got the car I wanted and not trying to push me to buy a different more expensive car.


Go see Louis

5
olivia95 on 07/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Finance is wonderful. We really liked our salesman Louis. Wish that it would have been faster. But, this is the second car in two years that we have purchased from them and are planning on buying a third next year.


Car Service

5
Shanna on 07/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Fabulous staff and superior service, they have made me a customer for life!!!! I have bought several cars from Clear Lake Nissan and they are always a pleasure to work with. Love this dealership!!!


Poor service

1
Erf31 on 07/16/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I scheduled a matience appointment online because I had called the service department asking them would it be quicker that way and they said yes. A routine 5000 mile matience took almost 2 hours and not once did the service guy give me an update or estimated time. I had my 11 month old with me and 2 hrs is just to long to be sitting at a dealership. Had I known it would have taken that long even with an appointment I would of dropped off my vehicle. Also when you pull up they don't even come out to greet you. I guess I'm used to someone coming up to my window and checking me in. I know all dealerships are different but there was about 4 guys just sitting there with no other customers. I would take my vehicle somewhere else if I didn't buy the service package when I purshase the car.


Service should make a dealership

2
terribleservice on 07/16/2015

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

I bought car one year ago, buying experience okay. They sold me the 400 dollar maintenance contract. Well if you like oil changes that take 2 to 3 hours then go for it. So far 3 trips and for an oil change its 2 to 3 hours on scheduled appointments. But seems several I talked to in service room having same issues, not sure where those ratings are.


Play tricks to bring customer in

1
Ajay on 07/05/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I wish i could rate Less than 1 . I was looking for a pre-onwed car and went through there site and selected 2 and called , they said both available . and before starting again i called and confirmed if the cars are available .. they said yes..Once I reached, they said none of the car is available and started offering other cars ..Same time both of the cars were available on there website.. Manager said when you choose a car send me picture :) then only we can make sure.,Another important info i got -- THAT THERE SITE IS UPDATED ONES IN A WEEK.... Means 90% chance is you wont get the vehicle that you selected.. Nevermind ... Save you time by not going there :)


Excellent and timely service

5
lweezee on 07/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We always receive excellent and timely service on both out Pathfinder and Rogue. Doug in the service department is very knowledgeable and accommodating. We trust his recommendations.


Fantastic, genuine customer service!

4.8
RLangford89 on 06/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I am extremely impressed with the level of customer service I received from Clear Lake Nissan. Hoping to make them my lifetime dealership of choice!


A Very Happy Customer

5
happyladytee on 06/24/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you Clear Lake Nissan,I am very please with your professionalism and how you let me decide the car I wanted to have.I love my Juke! It has been a pleasure doing business with you. Thanks again.Teresa


out standing customers service!!

5
jalanda1 on 06/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I would like to think Gerald at the Clear lake nissan dealership for the excellent Customer service on my oil change thank you so much!!


awesome service!

5
aqgreatservice on 06/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased with everyone that helped me purchase my new vehicle. I love it!!!! The stay while purchasing it was very short. I would recommend this branch to anyone who needs a dependable car. Thank you all for you great service!!!!!!


Awesome Service department - Doug Keith

5
happyRan-murano on 06/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the best service department . Doug, the service manager is phenominal. He is very professional, attentive, friendly and very knowledgeable with his trade. He explained to me in detailed what was going on with my car and recommended only the necessary things to fix the problem... No extra parts or unnecessary repair. Very honest man. I highly recommend this service department and Doug. He definitely, exceeded my expectations! Perry , is also very helpful , professional and friendly. Both of them are very conscientious to my needs.


Great Service Department

4.8
shell on 06/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Doug Keith treated me very well, He knows his business ... Many thanks to Doug for his help. I will defenetly recomend this business to friends and family to come visit this guy for first class service.


Love the SERVICE DEPARTMENT!! ASK for Doug Keith

5
Happy Lady on 06/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Clear Lake Nissan is the best Dealership in the entire Houston Area. Great staff. The Service Department makes it so easy to get things done. Doug Keith is the Service Manager I use and I tell all my friends and family to ask for him. He is knowledgeable, helpful and is a go getter...


Service Department is the best..Ask for Doug Keith

5
Happy Kathy on 06/10/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I started using this service department many years ago. I purchased a car from them several years back but use the service department for all my cars. My personal service manager is Doug Keith. I highly recommend Doug and this company.


miguel is a great salesman

4.8
migue on 06/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

He showed me all the car equipment and how to use it. I felt comfortable making the decision to purchase a la car, being a single mom, I felt that I didn't have to have a male there in order to be taken care properly. Finance could be a litle more nice to clients and that will help tremendously, I was offered ,6.25 interest when I know they could have done better than that, and I would stay with them through the entire 60 months financing deal of my car. However, they did give me 3 months of non payment, which gave me the opportunity to refinance with a credit union. Thank you to all ot them.


Pleasant experience

5
sal51 on 06/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The salesman Patrick was attentive and helpful. Everyone was great! Happy with the price. Thanks so much for making the process of buying a car hassle free!


A very positive experience!

5
happydriver on 05/28/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was impressed with the positive attitude of the salesman, Gerardo Gonzalez, that took the time to make sure that I was comfortable with the car that I chose. He even pulled the same car out with a different interior color and let me drive both. I know I will be happy for many years to come in my beautiful Altima SL. Thanks Gerardo!


My favorite!

5
asiushka on 05/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Clear Lake Nissan is a best place to get a new car. Service and team are awesome. Price just can not be better. I'm super happy with my new Nissan Versa Note. Thank you so much!!!!!!!!!!


Car Fixed!

4
NotSatisfied on 05/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 3.0

Update - After reading my reviews I was contacted by the Service Manager and my car was returned to me today (May 23) in excellent condition. My car flooded in only the floor wells last Wednesday in the early morning. I took it in to the Service Department at approx. 3:00 pm the same day after I saw my insurance adjuster. I heard from CL Nissan on Saturday afternoon. They filed an insurance supplement. At that time I was told that my car would be ready the week after next. The insurance adjuster was there on Tuesday and approved repairs which were $3,000.00 over what the Ins. Co. estimated. Instead of (as of today) next week it will now be the week after next when my car might be ready. I realize that they have a more than normal amount of cars to fix. But when you take your car in ahead of others and they should know based on their experience that they will get their money they should work them in the order received.


First for everything.

5
amwcto on 05/18/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

So like most women I assume the worst in car dealerships. Feel like I walk in with a sign around my neck that says next victim as the piranhas circle. But I am pleased to say for the first time in my car buying experience, I was treated with respect and honestly feel like I got a decent deal. I came in with my credit union already giving me the green light to shop away, which is a good feeling. But it was an even better feeling when the dealership was able to cut my interest in simply by applying with Nissan Finance. Initially, I was not happy with my trade in offer but when it was all said and done the math worked out and I am in a much better place then I was with my old car. As for my Sales Man, Richard Witte, his mild manor demeanor and patients with me was very impressive, I can be pretty bossy. He explained everything about my new car in a manner that was not demeaning. (Bonus ladies hes pretty cute ? )From A-Z they have done an excellent job and look forward to many more pleasant experiences in the future.


Attentive & Patient

5
Rino Palomba on 05/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Salesperson was patient, attentive and knowledgeable. I was hesitant on purchasing a brand new vehicle but the salesperson showed me the pros and cons of new vs used especially since I use my car for work and put plenty of miles. The car is what you would expect from a Nissan, efficient, sleek, and well built. I traded in a Nissan Rogue for the Altima so I am very familiar with the Nissan pedigree of machines. I was introduced to my salesman by my sister who had a similar experience and made me go to the dealership on our way to the beach with my family. Who knew we would be driving out with a 2015 Altima!!


First Nissan Purchase

5
andrew, benjamin2 on 05/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time shopping for a car at Clear Lake Nissan. The buying experience was a delight and the customer service was exceptional. I like Gerald the salesman. He was extremely nice and competent. With so many choices, he helped me narrow down my selection to a 2015 Nissan Altima. I plan to surprise my son for his college graduation on May 22nd. His birthday is May 24th and he deserves a new car from Dad.Andrew


First Nissan Purchase

4
Searcy1 on 05/05/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 3.0

With the exception of the salesman changing a few numbers and thinking I wouldn't notice, I'd say it was a decent car-buying experience. We were there for HOURS!!! Also, the delivery fee is the most ridiculous fee to be passed on to the buyer for a vehicle already in your inventory. I know for a fact that this fee can be waived, but my salesman would not. It's almost $1000!!!!!


Great Buying Experience

5
baytown on 05/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very pleased with the whole process of buying my new car. Salesman was very Professional and Knowledgeable, I mentioned to him what I was looking for, and out of my first three options I was sold on the first.Great job to Richard Witte!


Great start to the approaching summer

4.8
Larry H on 04/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Bought a 370Z roadster convertible. Awesome vehicle, style and performance. Was treated with great respect again by Gerardo my repeat salesman. He is always courteous and trying to work you the best deal. Best experience ever had buying a car. Clay in finance exceeded expectations. Thanks guys!


Our 1st car needed service & it was time to buy a 2nd car

4.6
I'm a Leaf on the Wind on 04/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 3.0 Pricing: 5.0 Overall Experience: 5.0

Our only car needed work, and CarMax would only cover the first week of rental; when the rental expired, we brought it in and asked them for the cheapest car on the lot. We were able to pay cash for a car received as a trade-in, and even though we paid the last $5 in quarters, they provided the kind of service one would expect with the purchase of a new car. They were weirdly insistent that we bring the car back for detailing, though. Also, the salesman strongly criticized my decision to purchase a Nissan Leaf as our first vehicle and seemed to want to tell me all the things that are wrong with an electric vehicle and how silly it was to buy one of these when I could have a gas car. This soapbox speech included interrupting me on several occasions and treating me like a child. This is not something you want to do when a customer makes the decision to purchase a vehicle from your product line, particularly not one with the kind of consumer advocacy that the Leaf has.Service was two weeks total for our Leaf, even though parts needed to come from the factory overseas. The interior of the car was kept tidy and they even charged the car after the work was done. Mr. Keith communicated with MaxCare even when it was a pain in the butt, and never complained about having to do so. 10 of 10. I will never take our Leaf anywhere else!


Wonderful Experience

5
kydavis71 on 04/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful experience while at Lear Lake Nissan. They took the "sting" out of parting with my Pathfinder after 9 years. Transitioning to a brand new vehicle was effortless, painless, and I was VERY satisfied thanks to my great salesperson, Leonard Costa!


Great Dealership and Great Salespeople

5
Mary and Rannie on 04/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were very pleased and satisfied this past Monday when we went in to look at test driving to purchase a Nissan Pathfinder and also traded in a Nissan Rogue SL to a Nissan Rogue SV. We ended up getting a great deal and came home with our new vehicles. The whole staff treated us with great respect and professionalism. They made our shopping and purchasing experience very pleasant and we are both satisfied customers. We highly recommend Clearlake Nissan for your next car purchase.Rannie York and Mary Bryan


great

4.8
happy customer on 04/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Went looking for a specific car. They were great at finding what I wanted. Took them little bit to find it because it was on a display. But they found it and I got it.


Greatly Impressed

5
howellloren on 03/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was greatly impressed by the courteous and respectful service received when I brought my car in. It has been a very long time since I have bought I car and I am not easily impressed or likely to hand out superlatives but in this case both are truly deserved. Kudos to the man who handled my service. I am very bad with remembering names so please don't take this as a slight as I will get better with time.


My experience

5
Alex on 03/03/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first experience here was amazing, everyone was so friendly and were willing to work well with me. I always able to get a car I wanted with the help of the employees.


First Time Nissan Buyer

2.6
RTC on 03/01/2015

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 2.0

Having been going with Toyota for the past 15 years, this was my first experience with Nissan. I liked the truck, the style. Price was basically the same. The sales staff was a little inexperienced. Just enter with patience and understanding, and you may be walking out with a brand new vehicle.


Customer Satisfaction Highly Valued

5
Marlene Guzman on 03/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been on a hunt for a new vehicle and found that the staff at Clear Lake Nissan (especially Archie) were both friendly and knowledgable. I had an opportunity to test drive the Rogue and found it to be a great car. If you are in the market for a Nissan, I highly recommend contacting this dealership. Everyone was friendly and went out of their way to make the process of buying a car enjoyable.


Maintance on my Murano

4.6
Dee Pratt on 02/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Each time I have had my vehicle in for maintenance I have been treated very well and in a timely manner. I truly appreciate the maintenance department. The sales department especially Hector is outstanding as we have bought 3 Nissan vehicles from the Clear Lake Dealership and would recommend it to our family and friends.


very friendly salespeople

4.4
Renee on 01/24/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I went to clear lake Nissan after visiting another Nissan dealership in another town. The experience was a complete 180! The salespeople I had were very warm and friendly. They listened to what I wanted and had me test drive the car that I wanted. I also liked that clear lake Nissan had a few certified, older models of Sentras and Versas that I could choose from. This helped me stay close to my budget as much as possible. I would recommend Clear Lake Nissan to my family and friends, and have done so. Their website is also very user friendly.


Dealer did not honor price and modified printed contract

2.4
Casa on 01/24/2015

Customer Service: 4.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 2.0

I received a commitment from the sale rep and finance for a Pathfinder vehicle I specific negotiated drive out price( final price including all fees and taxes). At the time to purchase the vehicle the Finance didn't honor my negotiated price. The sale experience has being a nightmare and I ended up paying approximately $2.9 K more than the negotiated price that the dealer committed to my purchase price.Also they add an insurance that I never request.Nissan advertisers on TV 0 % interest with good credit and my score was 815 to 820 approximately and they charged on my Nissan contract 2.4% .I strongly recommend before you signed the paper print contract re-check all the details to verify all the details, prices and fees.


Great Friendly Folks

4.6
rpsid2001 on 01/22/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I would recommend luis to anyone the only thing I missed out on was my gas but over all great experience. Great friendly group of people trying to make sure everyone hppy


Customer Appreciation

5
Crystal Parham on 01/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wanted to take the time out to thank Perry and all staff members at Clear Lake Nissan's service center. Every time I visit they have made me feel welcome. They address any concerns I have and recommend the services needed to make my vehicle more safe. Working in customer service and sales myself for close to twenty years now, I know good service when I receive it, and like to give recognition. This team is certainly Award Worthy!Crystal Parhamcparham4321atyahoo.com832.392.6024 mobile


Great and Wonderful Experience

4.8
Leatha on 01/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our experience with Clear Lake Nissan was absolutely wonderful. When I arrived I was very disappointed with McDavid Nissan and was expecting some of the same bull that I got from the other dealer. It was totally the opposite. I gave my representative and all of the other guys in management a hard time but they would not give up on me. By the end of my experience I was smiling and very pleased with the deal they gave me as well as there personality. Got to give it to them, they have a lot of patience with their customers. I was so pleased with them that I brought my sister the next day to purchase a car and she got the same treatment. She is coming back after she get all of her income tax refund to purchase her dream car. Mujo Berbic my sales rep. is the greatest and sweeties guy in sales I have ever met and believe me I have purchased a many cars over my 62 years of life and of course Gerald Iams was the icing on the cake. Great group of guys you have working there. I tell you even the General sales manager came over to make us comfortable and offered us some of that wonderful coffee and his name is OC Brooks. What a wonderful experience. Believe me they all work as a team. Great group of guys. Sorry I went over but it was worth it.


Happy with our new Rogue

4.8
bspooner on 01/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I were warmly greeted by Archie when we walked in, he quickly weeded out the vehicles that did not match our needs and narrowed it down to a select few for us to choose from. We settled on the Rogue based on price, the nice test-drive, and the fact that i will make a good hand-me-down car for our kids when they go off to college.


Great experience

5
Charlie on 01/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had an extremely good buying experience. Kody & Derek worked very hard to be sure we were satisfied with our purchase. Kody was right there to assist in every situation from the time we arrived until we rode away happily in our new Murano. We appreciated the help from David Singletary & Clay also. Highly recommend Clear Lke Nissan. Charles & Joan Callaway


Smooth Purchase

5
SLatifkhan on 01/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just walked in to the Clear Lake Nissan to check the end of the year special and met with gentleman Mr. Arsim. I notice that though he just joined the Sales team but having a good knowledge of the vehicles.. He drove out with me Nissan Rouge which I love it. I was looking for a small SUV for my son and got a great deal. The entire team of Clear Lake Nissan are very friendly and cooperative. I will definitely recommend Clear Lake Nissan to my sisters family and will go back for future purchase.


Excellent People!

5
Luis Ceballos on 12/31/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am really grateful with this dealer and the people there!!! My wife and my son are very happy with our new car!!! Thanks a lot!


easy buying.

5
Doug on 12/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After shopping around, my wife and I finished and bought from Matt and Derek. Honestly had the best car buying experience here. Fast and freindly. Matthew knew everything about "our" car and even helped set up her Bluetooth phone connection. He is awesome!


Exceed my expectations.............

5
old guy on 12/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchasing an automobile is stressful at best but these guys made me feel comfortable at the outset. They had extensive knowledge of the Frontier I was interested in, gave me a full explanation of its features and answered all my questions, I did but my vehicle there and felt I got a good price and a fair trade in for my vehicle, The "extras" from Nissan and offered by Clear Lake Nissan are a great addition to the sale. I hardly endorse the dealership and recommend them without reservation.


Excellent Service

5
davidljones on 10/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I went to Clear Lake Nissan on 10.23.14 not expecting really anything positive after dealing with two other dealerships. The sales person Mohand Yousef was fantasic and we drove out in a 2015 Versa that night. Mr. Yousef worked with us every step of the way to get us in to the car we wanted at the terms we needed.Our son will be needing a newer vehicle next year and we will send him to Clear Lake Nissan


I love my new car

5
jbrader1 on 09/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Clear Lake Nissan was great, I would highly recommend this dealership to anyone wanting to buy a car. All the staff are always friendly and courteous .


A prime example of how a dealership is ran the RIGHT way

5
bchurn on 09/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Judging by the previous reviews on this site, I believe the consensus is that Clear Lake Nissan is a great place to purchase a vehicle. I have to agree with the rest of the reviewers. My overall experience with the sales team, especially Gerardo, has been quite pleasant and I would definitely go back for future purchases.


Always a satisfied customer!

5
MV28528 on 08/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been part of the Nissan family for many years! I have always had great experiences with the staff at Clearlake Nissan! From sales to service, everyone I have had the pleasure of working with has been very knowledgeable and attentive each time I stop by. They definitely make me feel like they value my time and business. Angel is always very helpful when it comes to me finding a new vehicle! He makes sure he knows what I am looking for and goes out of his way to make it happen!


Wonderful, Great and Awesome salesman "Angel"

5
Tracy Mendoza on 08/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been shopping at Clear Lake Nissan for years. I have always had a wonderful experience. It make it easier and better when you have a wonderful, friendly and outgoing salesman like Angel, it just makes you want to buy all their cars... I would recommend if you need a car go see Angel at Clear Lake Nissan.


angel

5
biancapostel on 08/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Angel WAS The Best Salesman I Left With My Car The Same Day i will definitely recommend more customers to clear lake nissan thanks angel


Awesome experience

5
ababers74 on 08/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gerald imes was very helpful. He listened to what we needed and went above and beyond to get us the car that we wanted. He is very knowledgeable and courteous. I'd recommend anybody that goes to Nissan to ask for Gerald Imes.


Great experience!!!

5
Dreaming of my new car on 08/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience when I went to Nissan Dealership. Gerald Imes was my sales rep, he was patient and knowledgeable. I came to the dealership to look around at what they had to offer and I was not expecting to be able to get into a car that day. He went above and beyound to help me get into a better car than what I had driven in with. I would deffinately come back to see him if I was going to buy another car!!


10 stars for this service with a smile!

5
Tracie H & James W. on 08/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Best salesman ever, Angel M. Clear Lake Nissan I recommend to anybody.


Great Experience !!!!

5
Martymar3 on 08/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was by far the best experience at a dealership I have ever had! Angel was super knowledgeable about ever aspect of the vehicles. Looking forward to doing business in the future.


Today - located this earlier emai to respond.

5
greenhouse1938 on 07/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gerald Imes - listens so well to a customer's purchasing needs - resolving quickly with answers, a genuine caring person, friendly to respond to every question - states clear facts on price of vehicles, quickly has factual answers - and - I have recommended him and all the sales and service people are to be trusted.Thanks to Gerald Imes - and his believing in what a person wants to achieve.Lou Ellen Hatchett


Good service!

5
biancaimes on 07/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Quick and fast service! All questions answered. I was in and out! Great warranty! Everybody was nice and patient! Willing to go above and beyond to make sure your happy with your vehicle!


Dealer did not honor negotiated sales price

2
sgludovi on 06/23/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 2.0

I received a commitment from the sale rep. for a vehicle at a specific negotiated drive out price. When I arrived to purchase the vehicle, the sales staff refused to honor my negotiated price. The sale experience ended up being a nightmare and I ended up paying $300 more than the price that the dealer committed to the day before my purchase.


Great Experience

5
cjohnson1002 on 06/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gerald was friendly and did things in a timely and efficient manner. And everything worked out well as far as the loan process everything was suitable for my budget


Awesome Service!!

5
Saltdust on 06/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From start to finish Kody Gregson made my new car buying experiance excellent! Thank you so much, I look forward to doing buisness with this dealership again.


Top #1 Dealership

5
jsktre on 05/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the best car buying experience ever from the beginning to the end!! Everyone is so friendly, helpful & quick during the entire process. We found the best Salesperson out there...Thanks again Moody Abou!! Would never ever choose or look at another dealership except Clear Lake Nissan. It didn't end with a great Salesperson...the dealership's manager & finance manager were all so friendly & made us feel at home. First time we didn't experience any stress, pressure or feel like we were getting a bad deal with our car buying decision. We received a better deal than we ever expected!!! Thanks again to all the people at Clear Lake Nissan for the best car buying experience ever!!!


very good service

5
zoltanolah91 on 05/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Did a very good job, even though these guys were very busy, car got done very quick then I also got some window tint thanks to Oscar who also did a very good job. All in all ***** ? 5star service, very satisfied!


Experience

3.8
tv1962 on 05/19/2014

Customer Service: 3.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

My overall experience was good. We went in for service and walked out with a new vehicle. My husband had been speaking with Claude in reference to the Pathfinder; while waiting I decide to test drive one and was sold. Claude did an excellent job in show casing the features on the platinum edition. Why I gave the overall rating was that when I asked the service department about using my points from our "one to one rewards" card I was informed that it couldn't be used towards accessories ONLY service related items; my 1st oil change is FREE. The Service Department needs to be better informed on the "One to One" rewards program.


Adjusting but nice vehicle at a fair price.

3.6
txcoach55 on 05/15/2014

Customer Service: 4.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

On my visit to this dealership, I traded in my 2003 Ford F150 SuperCrew for a 2011 Ford Escape Limited. I had wanted something larger (midsize V6 SUV) , but, to stay within my budget, I accepted a deal for the Escape, which is a smaller vehicle with limited cargo space. It has been a difficult adjustment, but it is clean, runs well and gets better gas mileage than what a larger SUV would have gotten. The part of the deal that I really was dissatisfied with was the low trade-in amount I received for the truck, but car dealerships are notorious for that. So, as far as the actual deal goes, I believe the price I paid for the Escape was fair, but I don't believe the price I received for the F150 was fair. I have some friends that say I should have left just due to that issue or, at the least, argued for a more fair price. I did have some complaints regarding things that the Escape was lacking (door code, full tank of gas, spare key) and some buyers remorse (trade-in value and size) and did post some negative reviews as a result. However, between Calle, the customer relations rep, and Nick, the used car sales manager, the Escape issues were taken care of adequately. Nick found the door code card and had my gas tank filled up while Calle arranged for the dealership to pay for a new spare key. I will always believe the trade-in value I received for my truck was too low, so that will remain a negative aspect of the deal that can't be fixed. I am slowly adjusting to the Escape's smaller size and limited cargo space, but it does handle well. My wife and daughter both say they'll take it if I don't want it, and it may end up with one of them driving it. The Sync feature is very nice, the seats are comfortable, and it has a lot more pep than I would have expected. In the end, I had a pre-set budget which, by working together, we were able to stay within, and this will save me money on my monthly payments as well as on my gas bill. While it will obviously take time to adjust to the drastic change is size and power, Clear Lake Nissan sold me a nice vehicle at a fair price, and regardless of which member of my family ends up with it, I'm sure it will serve us well. Would I go there again for future vehicle needs? I don't know. If I thought I could get a good deal and didn't have a trade-in, maybe. John Rodgers


Awesome

4.8
wramires94 on 05/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

When I went To buy my car the service from the sales man Rene pineda was awesome, the have a great costumer service. I recomended This dealer!!!!!


2014 Nissan Altima

4.8
brinissan on 05/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I am not really into car buying but these guys made this an easy and pleasant experience. Due to the present and past times I have bought a car, I would and have recommended Clear Lake Nissan as the place to go to buy a car. They both were knowledgeable in their expertise and a pleasure to do business with. Thanks for the positive experience fellas.


Thelma West Visit Review

5
Thelmabwest on 04/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with this dealership was a most welcome one. Kilan Anderson proved to be an integral part of making my visit pleasurable. I truly feel that Kilan went out of his way to make me comfortable. His knowledge was very helpful to me, and I appreciate his patience with me. I would definitely recommend both the dealership and Kilan to anyone!


My experience at Nissan *

4.2
car1212 on 04/17/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

The seller * Matthew Craft ** he was very friendly and did everything in his power to help me,I have no complaints about him.But I have to say that for a moment I was about to leave , not because Mathew, but because ** Gerald Imes, he made me feel very uncomfortable.The way he addressed me was very arrogant and with much lack of respect.


Best dealership and staff around

5
JAMINGRIZZ on 04/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They are attentive, hard working and extremely pleasant to deal with. Best overall car buying experience ever. I will be back and recommend them highly.


Best car buying experience ever

5
mugenzensou on 04/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came in to buy a used civic si. Car was checked out through service very well they didn't miss a thing. Was immediately greeted by Miguel my salesman told him what I wanted and payments I required no hassle or force to buy he was very straight forward. My finance guy was Clay and between the two made everything extremely smooth. No attempt to make me buy anything I did not want process was quick I have never been happier to purchase a vehicle. Will gladly buy from them again


I had went to another dealership( Nissan) prior to...

5
Patmo2387 on 03/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had went to another dealership( Nissan) prior to coming to this location, and I can honestly say I should of came here first. Mr. Luis Sierra made my car shopping experience rather easy. I did not feel pushed or overwhelmed. My expectations were met and I am now driving the vehicle I've always wanted,and for the price that fits my budget. He was very knowledgeable about the vehicle that I was purchasing. Thank you Luis once again for all your help.


I used to sell cars at a high volume Ford Dealership. I...

5
rtammaro on 03/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I used to sell cars at a high volume Ford Dealership. I hate going to the dealerships due to bait and switch etc. However the total experiance at Clear Lake Nissan was very pleasent with no tricks. I went there to lease a new Nissan LEAF. The entire experiance took less than 3 hours to test drive the car, find the car I wanted to lease, draw up the paperwork, and drive home with my new LEAF. At no point did Hector try to switch me from a lease to a purchase, he did exactly what I asked him to do. Overall I would have to give the folks at Clear Lake Nissan a score of A+++++. They did an excellant job, very very professonal and the dealship is well stocked and looked to be very well equipped to service your Nissan after the sale. I would highly recommend Clear Lake Nissan to all of my friends and relatives. Thanks!!


I couldn't have been more happier with my experience...

5
Drew14Pathfinder on 03/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I couldn't have been more happier with my experience with Clear Lake Nissan. This was my first car buying experience and I've been to other (Nissan) dealerships and wasted my time. I wish I came to you guys first because I would have purchased the 2014 Pathfinder sooner. Gerald and Hector were great! Answered all questions that I had and treated me like a valued customer. You guys are doing it right and I hope other dealerships take notice. Will definitely continue to recommend you guys to family and friends. Thanks again!


Great People...Sam is wonderful to work with, He goes...

5
cdolato on 03/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great People...Sam is wonderful to work with, He goes above and beyond to ensure that he meets the customer's expectations and finds them the deal and car they are looking for. I LOVE my new Maxima and will remain a loyal customer for as long as you have such awesome sales persons as Sam....everyone was especially nice!


Bought a new 2013 Nissan Altima (loaded top of line)for...

2
Albiomed on 03/16/2014

Customer Service: 2.0 Quality Of Work: 3.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 2.0

Bought a new 2013 Nissan Altima (loaded top of line)for $35000 after I purchase it and got home. I found my car on their website (same stock number)for $2500 cheaper, that's crap!!! They also tried to low ball me with my 2009 Altima trade in. Will never purchase another car from Clear Lake Nissan. I also filed a complaint with NMAC.


Great Service

5
Cyndy Perez on 03/16/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The staff was both friendly and helpful. Thanks Matthew.


I went into Nissan on 3/8/14 at 9:30 am to purchase a new...

5
Jazzipoo85 on 03/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went into Nissan on 3/8/14 at 9:30 am to purchase a new Altima but did not have the luck with that just beacuse of my credit. All of the people I dealt with really worked with me to get me in a new ride for what I was asking. I ended up with the 2014 Nissan Sentra and was a little hesitant at first but I absolutely love my car. I left the dealership at 8:30 pm but I left in a new car and will go back in a year to possible trade in my car for the Altima. I would recommend this Nissan dealership to anyone looking for a new Nissan.


Fantastic! This is my 2nd time in the last 2.5 months to...

5
bbucsanyi on 03/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Fantastic! This is my 2nd time in the last 2.5 months to buy a new car. Bought the first JUKE in December 2013, then traded it in 3-11-2014 for a loaded Nissan JUKE ! I am super happy with this newer model, has everything and more that I was looking for. Want to say a special Thank you to Gerardo Gonzalez, for his customer service, and time he spent helping me get my new car! I would also like to say Thank You to Clay in financing, both guys are great! Thank you Tim for getting me setup with the navigation before I left last nite! Ready to take me a road trip! Thank you all the Nissan Family for the early birthday wishes yesterday! I have a had a great birthday this year! Will be recommending friends and family to this Nissan dealership!


ABSOLUTELY LOVED my experience with this dealership! ...

5
brianhayes on 03/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

ABSOLUTELY LOVED my experience with this dealership! Gerald Iams is a top-notch salesperson - honest, straight-forward and hard-working! He doesn't get the title "Deal-Making Man" for nothing! We purchased 3 vehicles at one time and the customer service, communication, and professionalism we experienced at CLN was excellent. Peter Landry and Clay Vannatter in Finance were excellent to work with. Peter even helped Gerald drive our 3rd vehicle to our home at 11:30 pm the night that we bought our cars. Brian Shute in Service is also a pleasure to work with and he makes his customers feel appreciated. I wish I could rate them higher than a "5"!


BEST OVERALL. I LOVE THESE GUYS!!! They worked hard to...

5
jukerollin on 03/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

BEST OVERALL. I LOVE THESE GUYS!!! They worked hard to get me the car I really wanted. They are so thoughtful...especially my salesman Samuel.


Awesome sales person!!

5
kbac on 03/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I visited this dealership while car shopping. I was still trying to decide which car was for me. I spoke with a Crickett Jordan. She was very friendly and helpful. She was able to tell me everything about the car I was interested in. If you go to this dealership she is a great person to ask for!


I came in with a plan and was able to get what I wanted. ...

5
hdawson on 02/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in with a plan and was able to get what I wanted. So far I like my new Roge very much. It was nice to work on some of the plan on line in advance.


Excellent car buying experience. Kudos to Gerardo for the...

5
fsdiango on 02/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent car buying experience. Kudos to Gerardo for the smooth sailing transaction. Will definitely recommend your dealership, particularly Gerardo to my family and friends. Thank you once again.


Mr. Rene Pineda helped me all the way through the...

5
Metangere67 on 02/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Rene Pineda helped me all the way through the purchase of my new car, the 2014 Nissan Altima. I did not expect to get approved but through the excellent and hard work of Mr. Pineda i got my first car. If you're buying a car, look for him, he knows what he's doing. Kudos to Clear Lake Nissan, my favorite dealership. My older brother got his first car from them and he was extended the same excellent service.


Hector Jaramillo was very personal and friendly, Finance...

5
MGOMEZ1980 on 12/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hector Jaramillo was very personal and friendly, Finance was excellent, finance did a great job for me and made me feel valued at purchase time. All the staf is GREAT, Hector did a great job showing me all the features that my new car had he took a lot of his time just to show me everything in the car and on the books.Thank you guys BEST EXPERIENCE EVER !!


From the moment I started working with Kilian Anderson,...

5
Florencemckinney on 12/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment I started working with Kilian Anderson, it was a great experience. Everything was explained thoroughly, nothing was hidden. I never felt pressured. My next vehicle will be purchased through Clear Lake Nissan. Everyone was so friendly, even the General Manager was very courteous. I felt right at home. Sincerely,Florence McKinney


Sam Cortez was awesome! He was very informative,...

5
janisestrella on 12/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sam Cortez was awesome! He was very informative, personable and really made purchasing my car a positive experience. I will definitely refer him to my family and friends. Pete Landry was so helpful with the financing and Calle Labonte was very friendly and welcoming. All in all a great experience. Thank you so much!


This was my second vehicle to purchase from Clear Lake...

4.8
inm147 on 11/17/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was my second vehicle to purchase from Clear Lake Nissan. The staff is friendly, and I never felt pressured to make a purchase decision. When it comes time to buy another vehicle, I'm confident I'll be buying another Nissan product from Clear Lake Nissan.


Excellent

5
Salomon Lopez on 10/29/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I'm happy with my purchase, also your staff was very diligent in the whole process, I would recommend your dealership to a friend


Awesome

5
Shelby Grant on 10/24/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

He was really helpful and was determined to make a deal and give me the sale.


Awesome

5
Sandra Colley on 10/21/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Prompt, efficient and friendly service without a hassle. I was very pleased with the entire experience at this dealership. Probably the quickest I have ever been in and out of a dealership after purchasing a vehicle. I will refer you to all my friends and family.


I just went in to look and maybe test drive the Nissan...

5
sandrasagenda on 10/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just went in to look and maybe test drive the Nissan Juke. Claude was great, showed me exactly what I was looking for and I ended up driving out in my new car that day. Everyone there was friendly, helpful, and never pushed me towards something I did not want. It was a great experience and I have already recommended this dealership to others who want to buy a new car but hate the hassle. Thank you, Claude. I love my new Juke!


Excellent

5
alissabasse on 10/16/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone was very helpful, from sales all the way through financing. Made purchasing a vehicle very easy!


Wonderful

5
AJOKE KAZEEM on 10/14/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great, I was offered all the best and possible options. I will definitely come back here for my next car


I was not looking forward to buying a new car because it...

5
vanessalewis8 on 10/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was not looking forward to buying a new car because it seemed like it was going to be such a hassle. Eric helped me in sales. I test drove a car, bought the car, and the process was smooth. Thank you Eric for all of your help. You went above what was required of you.


Excellent

5
Caroline Stewart on 10/07/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Claude was great! He made my experience convenient. A lot of the leg work was done via phone and online. I explained to him that I did not want to spend a lot of time at the dealership. He exceeded my expectations.


Great Customer Service

4.5
Wanda Draper on 10/03/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

A little over a week and a half ago I took my care to Clear Lake Nissan (where I purchased it) for an oil change. On yesterday I received a call from my brother advising me that I had an oil leak, because there was an oil staing in the driveway at my house, I was at work (in Galveston) at the time. I went out and check and sure enoughmy car was leaking oil. I called the service department and spoke with Service Manager Perry Schultz and he was GREAT. I explained to him what was going on and that I had recently brought my car in for an oil change. I explained him that I work 8a-5pm everyday and by the time I got off and up to the dealership the service department would be closed, and he seemed genuinely concern and upset about my issue. Then Mr. Schultz did something that shocked and pleased me at the same time. He apologized for the inconvience and offered to send a service tech to me to take a look at and take care of my oil leak. He also offered to send someone out to my residence to clean the oil out of my driveway. WOW! NOW THAT IS CUSTOMER SEVICE AND APPRECIATION! Within 30 to 40mins a service tech was at my job, in Galveston, taking care of my problem, which turned out to be a matter of tighting up a screw. I was so excited that I had to let all of my Facebook friends know about the great service I got at Clear Lake Nissan and Mr. Schultz. You need more employees like Mr. Perry Schultz. A Very Happy Customer, Wanda Draper


Excellent

5
Gerry Bartlett on 09/20/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone was extremely helpful. I felt like I got a great deal and every person I met wanted to make sure I was happy with the experience.


Excellent

5
Jeff Dunnq on 09/16/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was a good experience. Polite salesman and financial manager. we got to the deal pretty quickly.


Excellent

5
Laura Bell on 09/12/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was a great experience. I was very happy with how everything went from the time we parked in the parking lot and walked into the dealership with him.


Excellent

5
Orville Anderson on 09/10/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Gerardo is a great salesman. He was attentive and a good listener. By listening, he was able to help us make our selection. My only complaint was the amount of time it took for us to wait for approvals and financing. We arrived at the dealership at approx. 12:15pm and left there close to 6:oopm. I know I can be demanding, but I have owned many cars and dealt with many dealerships over the years. I have walked away from several that were giving me a run around in order for me to bend to their wishes. If it means anything, this is our third Nissan we purchased from Clear Lake Nissan.


My wife picked out the car she wanted - a new Nissan...

2.2
theuttick on 09/05/2013

Customer Service: 1.0 Friendliness: 3.0 Pricing: 4.0 Overall Experience: 1.0

My wife picked out the car she wanted - a new Nissan Altima. I went up on a Tuesday to test drive the car myself and to let them look at my wife's trade-in. We haggled for a while over price. This included all the normal sales practices from repeated ridiculous offers for my trade-in to repeated visits to the manager. Finally, they presented me with a document that was close, I counters with a deal of $500 more for the trade in. They agreed, we shook hands and I said that I would be back later in the week to buy the car. At that time, I was dealing with both the manager and the salesman.When we returned on Friday, we were told that our salesman had been let go and they seemed a little unaware of the fact that we were coming in to buy the car. I presented them with the paperwork from Tuesday and they agreed to honor our verbal deal that was $500 off from the final paper document. After a while, I took our infant home and my wife stayed to complete the paperwork and drive the car home. After I left, the salesmen and manager told my wife that they would not honor the verbal deal or the written deal. They claimed that the manager was asking the price to be raised $500 instead of agreeing to lowering it $500. This was an outright lie. Luckily, my wife was able to play them a voicemail from that morning in which that same manager called and asked when we were coming in and confirming the price we had agreed on. They relented and we got the car at the price we agreed on.This is the lowest of low sales tactics - to attempt to raise the price on my wife after I left. Additionally, it seems that the salesman we were originally dealing wit was not actually fired, but is still employed there.Something is very wrong with this dealership.


Hector worked with me online for a couple of months...

5
umpamac on 09/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hector worked with me online for a couple of months answering all my questions and concerns. He did a great job of explaining all both online and when I visited the dealership to purchase my new Altima. Angel assisted him and was terrific also with explainations regarding lease vs. purchase. I have leased my last two Altima's and had awesome experience with the service department. I do with they still took appointments though. Maybe they could consider that for return/repeat leasors/purchasers. Sure would make life easier for the customer. I would recommend Clear Lake Nissan to anyone.


Excellent

5
David Viel on 09/03/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have leased 2 Altimas and purchased a used Ford for my son. I like the atmosphere there. I am still trying to purchase the 2012 Ford F150 in the used car lot there


Excellent

5
Dine Myers on 08/29/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent experience I have been searching for a Nissan dealership we can purchase cars for our family. I will continue to shop for my next 3 Nissan Altimas at your dealership.


Hector let us look until I found what I wanted and worked...

4.4
Lillimmyp on 08/11/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Hector let us look until I found what I wanted and worked with us to get the price I wanted. Had an issue with my sunroof within the first week and both hector and Brian in service made sure it was fixed with barely an inconvenience. Hope my future trips there will be the same experience!


Excellent

5
Carroll W. Griffin on 08/09/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It gave me confidence that Gerardo was very smart, knowledgable about the Nissan product, honest and willing to talk to me about anything and helpful in every way and that's why I waited for him to get back off vacation to buy my new truck and I'm happy that I did.


From the moment we got out of our car when we arrived at...

5
PaulMarci0610 on 08/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment we got out of our car when we arrived at the dealership till even the day after my purchase I have been extremely satisfied with Brenda Otero and her customer service! She first greeted us when we arrived with a smile and upbeat helping hand personality. On a hot summer day she first asked if we would like something to drink! My husband and I had been car shopping for over 3 weeks now and visited over 25 dealerships all over Houston, Katy, Tomball, Spring, Sugarland and Jersey Village. Not once did a salesman offer us a drink and didn't even bother to come outside. We happen to have already picked out our vehicle online considering we live over 100 miles away from Clear Lake Nissan. When Brenda asked us and we told her which vehicle we were interested in, with NO HASSLE she offered us to take a test drive to check it out! She was able to answer all of our many questions about the vehicle. Her warm personality made us feel comfortable around her from the start. When we told her we were ready to purchase the vehicle she got us the best price possible! We did not have to sit around and wait countless hours nor have to deal with the "typical car salesman" who will try to find a vehicle which would make them the most commission and try and sneak in extra charges that are unnecessary. Brenda made us feel she was doing everything possible to make us feel as if we were getting the best vehicle, the best price and the most of all best customer service! I was also pleased to be greeted by the Sales Manager, Rury. He as well was available for any questions, with a smile! After we purchased the vehicle and came home Brenda was still available to assist with any additional questions. We didn't have to wait for her to respond to emails or wait all day for a returned phone call she was on top of it and got back to us promptly. I will definitely recommend Clear Lake Nissan and my new favorite care sales consultant, Brenda Otero to all my family and friends! "Thank you Brenda, It's people like you that make a difference."


Excellent

5
Myra Furnish on 08/01/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I didnt come in that day to buy a car. I have been thinking about it and when would be the right time. Gerald walked up to me and asked me about a new car. From there I went home with a new 2014 Nissan Versa Note. He as well as the finance person made it a great experience. No hassles at all. I was out of there before 1:00. Most of my time was sepent getting through to my insurance carrier.


Good Service

5
Pablo Aldana on 07/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mr. Kinsey made the buying experience comfortable for me and my wife. i would recommend others to work with Mr. Kinsey when purchasing a vehicle.


Excellent

5
Julie Pilling on 07/23/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Brenda was awesome! The whole experience was great. The entire staff was very helpful and ensured that we completely satisfied.


My car experience was nothing bit pure satisfaction!...

5
cdcobbs on 07/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My car experience was nothing bit pure satisfaction! Brenda Otero was awesome in her knowledge of car sales. There was not one question I asked her she didn't know. While waiting on the paper work to be completed... she checked on us... keep us updated on the progress. The sales person there came by and talked to us as well. I would suggest this dealership to anyone who is looking for a new car or truck. . .and make sure to ask for Brenda Otero. If you are looking for a place that has the knowledge, awesome people skills, best deals....visit Clear Lake Nissian! U will not regret it!


Excellent

5
Elvia Pequeno on 07/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

A nice expierence but took entirely too long to negotiate. Too much back and forth.


My experience was very well, the salesperson (Brenda) was...

4.8
sonyapena on 07/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience was very well, the salesperson (Brenda) was friendly, helpful and attempted to make my shopping experience as easy and painless as possible. What ever Brenda was unsure of, she made a point of finding out for me. I personally hate car shopping and it was not bad. I will recommend both the dealership and Brenda in the future.


The Salesman, Frankie Burns, was very friendly and...

3.8
Arleigh on 07/10/2013

Customer Service: 3.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 3.0

The Salesman, Frankie Burns, was very friendly and helpful with the sale, my major concern was if my power wheelchair lift (from my Trade-In a Toyota Sienna) would fit in the Quest. Both the sales manager and a service tech manager came over and assured me that the lift would fit in the Quest with no problem and that they could install it in the new Quest. It turned out that they were wrong on both accounts, I returned the new vehicle on the following Monday for some add-ons and for transferring the lift. Later that day I received a call from my salesman telling me that their service tech could not transfer my lift because he didn't know how to transfer it, they claimed it couldn't be done because they didn't have the equipment/tools to make the transfer. So with Mr. Burns' help we got a VA representative to come out to make the transfer, when he arrived he determined within a few minutes that the lift could not be installed in the Quest due to body style changes in the 2013 Quest. Two weeks later I still don't have a lift to load my power wheelchair into the Quest, but VA is supposedly working on the problem.The second problem I am experiencing is that being 100% disabled due to military service I am exempt from paying sales taxes in Texas. I gave the dealership a copy of my certification from VA but they now insist that the lift must be installed and approved by VA before they can get the vehicle titled and the sales tax refunded to me. So, due to no fault of the salesmen, I am stuck with a vehicle that I can't use without giving up my mobility. At this point I would be happy to take my trade-in (Toyota Sienna) back and returning the Quest, but I'm pretty sure that that isn't the way the new car business works. I hope this explains my low scores on the your questionnaire.


Excellent

5
Troy A Skeen on 07/09/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Angela Allen had been sending me e - mails for over 2 years. I finally had to get a car. Angela called to confirm that I was coming in on 7/2/13, I told her I would be there by 9:00 am. When I arrived I was an hour early. Gerald was more than happy to assist me.Only problem was I was there for 5 hours.


$22,091

Mileage: 31748

Color: GRAY

Transmission: Continuously Variable Transmission

Body Style: Crossover

City: League City, TX

Contact seller for Engine Type

$22,633

Mileage: 59883

Color: SILVER

Transmission: Continuously Variable Transmission

Body Style: Crossover

City: League City, TX

Contact seller for Engine Type

$55,985

Mileage: 21509

Color: SILVER

Transmission: 6-Speed Automatic Overdrive

Body Style: Suv

City: League City, TX

Contact seller for Engine Type

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