City World Ford

Great service, great people, very clean fascikity!

Perfect service, everybody was very nice and helpfull there! Absolutely recomend this dealer to everyone! Im really happy with the car!

Great place to shop for a car

The team work of the employees was great everyone was working hard for me !!!! Thank you guy's for everything

New car Engine xxxxx in 2 Years!..

Ford Focus 2014 engine light comes on in 2 yrs 6 mos time, 4700 miles, Car dead stops on highway with no power, can't even back up, call them and no help to me, had to pay towing $200.00 out of pocket to get to their service center, no temp vehicle was offered, they do not do it! After you buy new car, to xxxx with the customer is what you get! Furious as xxxx, they say wait for repairs for 3-4 weeks! Do Not ever Buy Here! Bullshitters! ,,RJ

Excellent service

I loved the way my salesperson Leticia Glenn along with GM Nick treated me, really made feel comfortable and part of the Ford family.

Sadek Charara

City World Ford is the best ever that I had business with. I Specifically would like to mention the great help, advice and services that I received from an exceptional and extraordinary saleswoman Ms Leticia Glenn. I would if I could give her and City World Ford thousands of Stars.

Great Service

The service manager Anthony Rubino was super helpful getting my truck fixed in a small window of time. He is the reason I will coming back again !!!!!

Terrible

For such a big business, the workers there cannot even answer the phone. I have called in the last 10 mins literally 8 times and nothing. They cannot work a phone let alone transfer a call to the right department. Just another Ford Dealer almost ready to be shut down.

Excellent service, professional knowledge, great.

You get the a real customer service treatment. You are not just number and they really care about your needs. When you get into City Word Ford you can be sure you will get the car you are looking for.

Great service

Service was done the same day, customer service was very friendly, As soon as I arrived with no previous appointment everyone was we nice to help me and take care of my vehicle.

Great service and clean facility

The staff at city world ford were very courteous and professional in doing there job- I would go back there. I also would recommend a family member and friends.

Fast and Attentive

I was taken care of right away, I didn't wait long and the customer service was excellent. I will be returning to this location to take care of my car. Thank you to the staff for the satisfying service.

Old change

Everything service is very quick wonderful workers beautiful people customer service great. There isn't much to say actions is better than words and Ford service does it all :))

Liars Liars

SAw an ad in the paper for a used Dodge Caravan looked like good deal Went there spent hour as they tried to bait and switch . When finally got message I was ONLY interested in the ca . They suddenly told me it was not in yet They would call me when it came in They did last night 730pm . I said Fine I will come over Not necessary Come first thing in morning There at 9am on dot Guess what car was sold . Who is kidding who/ Tried to offer other cars more money and miles . Liars Liars Pants on Fire Stay AWAY would not believe word they say

Excellent Service

Fast, Courteous, professional service. Staff members were very nice. Waiting area was very clean. Bathrooms were also clean, and coffee was available to make the overall experience good

Jaelyn

Had a grea experiece at city world ford with mike n John r they took there time n me get my first car with a payment I could afford I'd recommend that u visit city world ford if your in the market for a car thanks big mike for your help

A++ Boston road

This is a great location with friendly service, Special thanks to Maribel and Manny. I had no oppointment and I was seen right away and called when it was done. They even rotated my tires. Very helpful. A++++

Terrible follow up and customer service

Searching online and found a car at this dealership. So I call and ask the person whom answered some info regarding the car...It was like pulling teeth. I asked what were the "dealer fees?" she said it depends.....OK ..depends on what??? she replied depends on your credit...I said Im paying cash...She said hold on...2 MINUTES later a "manager" answered..I asked the same questions and I did get a response, I then asked a few other questions and it was like I was putting her out by asking more than 2 questions... I thought this was a SALES team trying to SELL a car!!! Im shocked by the other reviews...Definitely not buying a car from a dealership that expects me to just sign up for financing and not ask questions.

Great and quick service

Customer service was excellent, secretary helped in every way to make my experience quick. Assured me how long it will take and explained what is being done.

Excellent Customer service

The employees are very courteous and they work fast. They listen to your concerns and try to work quickly as possible.

Great service

Great service, friendly staff ,comfortable, clean waiting room, bathroom clean, work explained & paperwork showed what was done,also timely wait.

Outstanding Service Center

CUSTOMER SERVICE is OUTSTANDING!! Problems/issues evaluated in details, updates, repairs completed in a timely manner. I was extremely surprised at the neatness and organization at the service center. It give customers a good impression of work ethics.

service department

knowledgeable staff,courteous and friendly.very happy when had service done with no appointment scheddule.great place 5 stars service.thank you,thank you and thank you

service department

knowledgeable staff,courteous and friendly.very happy when had service done with no appointment scheddule.great place 5 stars service.thank you,thank you and thank you

Great Service

Everyone was attentive to my needs. The sales representative was patient and extremely helpful throughout the process. I would definitely recommend a family member or friend to purchase a vehicle from this dealership.

Great service

I had rigid guidelines what I was going to pay and they worked very hard to exceed those guidelines and helped me with transferring my insurance with a better rate

good work

work done on time and car is running smoothly. customer service very friendly and helpful. I will continue to use City World for future service.

Outstanding Service Center

CUSTOMER SERVICE is OUTSTANDING!! Problems/issues evaluated in details, updates, repairs completed in a timely manner. I was extremely surprised at the neatness and organization at the service center. It give customers a good impression of work ethics.

City World Ford-Honesty & Excellent Service

Mike from City World Ford is an excellent, honest and dependable salesman. He answered all of our questions and made us feel like family. We left the dealership in a beautiful 2013 Ford Explorer. Kudos and a big thank you to Mike and the other courteous staff members.

BEWARE OF SCAMMERS!

Tried to lease a Ford Mustang from these guys. They tried to charge me way more than retail and they acted like they were doing me a favor. The manager wanted me to bring in an old lease so that he "could look good" but did not tell us the real reason. The real reason was a $1000 ford rebate that he was going to pocket for himself. I'm so thankful that I called another dealer before signing the lease. I got a much better deal for a fully loaded car. AVOID THESE CROOKS!

UNPROFESSIONAL, RUDE, SCAMMERS!!!

I confirmed a Truecar.com upfront price certificate with them PRIOR to my visit. After test driving the vehicle and sitting down with salesman to complete the purchase, the scam began. They were never going to honor the Truecar.com upfront price. They began to add in $1500 in dealer fees and financing pressure. I already had secured a low rate finance agreement and so after confirming with Truecar that they were supposed to honor the upfront price, the manager came over and said "this car was sold this morning" and wrote "SOLD" across my paperwork! RUDE and UNPROFESSIONAL! They did not appreciate that I was calling them out on their lies so they basically kicked me out. Manager would not give me his business card. A true "bait and switch" type dealership. DO NOT USE THEM!!!

Very easy

I thought going from a BMW to a Ford was going to be a big down grade, but however I didn't miss a thing. I have all the features that I had in my BMW. I love my new car I received no pressure from the salesman John R. I really like this place Nick and Freddy are great as well in going over the paper work. Thanks guys.

Great service

Everyone was very nice and helped me in every way possible. Jamie was awesome and very professional. Very nice and clean facility.

Lair Be Carefull

We make appointment to see the car & also called 1 day earlier to confirm to see if the car is ready to test drive & they told me its ready. When I went there with 30 minute drive they said the car is not ready sales lady didn't know it was ready they didn't even said sorry. Also when I ask the price also any other charges one person says only taxes & DMV Charges then other person came no every car we sell we charge $ 1899 dealer fee top of the car sales price Be Aware..............................

Great service

Great service, friendly staff ,comfortable, clean waiting room, bathroom clean, work explained & paperwork showed what was done,also timely wait.

Great service and clean facilities

Service was Great. The waiting area was the best they provided coffee and donuts and the bathrooms were clean, service was very quick. The people actually listen to you and try to work with in your budget for the service you need.

Great service

short wait time and donuts and coffee .Free wi fi made the wait even more enjoy able while waitingfor my Taurus

Regarding John Rogo Salesperson

John was extremely helpful and patient with my truck purchase. I spent a great deal of time looking for this vehicle and John was more than willing to help make this purchase a very smooth process. I was extremely satisfied with the experience I had and also with the f150 Lariat I purchased. I would recommend this dealership and John to any of my friends. Excellent service was provided. Thank you John....

Super happy!

Honest straightforward and fun people! Dealt with multiple banks to find me the absolute BEST deal and they delivered! Super Wonderful dealership! MUST BUY HERE!!!!

Great experience

what can you say about this dealership, only one word comes to mind, OUTSTANDING. I was greeted with respect and a level of professionalism that should be a model to all to understand and practice. Ms.Letishia Glenn and general manager Mr. Nick went above and beyond to assist the customers to gain a vehicle. They dont want to have the customers leave with the wrong idea that sales people are bad. I had the most amazing experience with these 2 professionals that NO OTHER car dealership has, that is INTEGRITY. I will be coming back, thank you Ms.Glenn and Mr Nick

Jamil is Awesome

Jamil was very helpful with picking out my car. he was very honest and fair with pricing. I would absolutely reccomend him to my family and friends.

GREAT!

I would recommend this place to anyone interested in purchasing a car. Nick was very professional and helpful the entire time and made the experience much easier for me. Not only did he help me choose exactly what truck i wanted, he gave me all valid and honest reasons that made me much more comfortable with my choice. Thank you City World Ford!

Quick service visit.

Fantastic. Quick and great service. Went in for oil change and inspection. Everyone was friendly and the whole process was seamless.

Jamil was Awesome

Jamil was very helpful in making my decision. He got me the best deal he could and was honest in doing so. I will absolutely recommend him to anyone.

Best Experience

Best car buying experience at City World. My saleswoman Leticia was very knowledgable and great. Also Very patient and professional. She is awesome and the finance manager Nick too. I love my new Ford. Thanks

I had a wonderful experience here at Cwf

My experience here was GREAT thanks to Nick Yamhill and Leticia. If u are looking for a great price go see them.

Nick is the best

I had a great experience working with Nick the manager he was very informative about the Ford Explorer I wanted to buy and now I'm satisfied with my new used truck.

Super Fantastic Courtesy and Professionalism

I recently visited City World Ford and met with Mike Hannah and Nick (General Manager), as well as the finance guy. (Sorry I forgot his name but he has clothesline power biceps!) Lol...I was treated with the upmost respect and these gentlemen even all stayed at work late after hours to help get me taken care of.I will be recommending this dealership to all of my co-workers family and friends as the opportunity develops.Thanks Guys, from Kareem and LesliePeace

Amazing experience!

I was very impressed with City World Ford. All the associates were extremely professional, kind, and informative. My sales associate, Francis Castillo was especially helpful and knowledgeable about every vehicle I inquired about. Finance manager, Chris Acevedo, was also very polite and handled my questions with great patience and explanation. I cannot say enough about the professionalism exhibited by the dealership as a whole. I will definitely refer my friends and family. I drove away in a new 2016 Ford Focus and love it! Thank you so much Ford!

purchase of new vechicle

met an excellent salesman Clive Clarke who helped us from start to finish with our new purchase. I would definitely recommend Clive Clark to anyone as a perfect gentleman and salesman... Thanks Clive ill wave as I go by!

Ibrahim is a stand up sales guy..but

I've been dealing with car dealers for 20 years and rarely have I had a good/honest experience. Ibrahim was rather straight forward with me and he offered really good customer service. Edit 5/2016 - Nick did not honor his word and when I asked why the $33k escape was now financed for $38k - "Taxes" was the response. Take your chances. You might luck up or end up with a higher bill than expected/promised. I'm back to my ill-regard feeling of dealership management. "Thanks for my past due Nick".

Good Service

The customer service was great, they kept me informed on the total process of fixing my car. I always use this same dealership and I will continue to do so.

Great Place to Lease and Service a Car

Friendly and efficient service. We would also like to thank Armand Lugassy for walking us through meeting the sales staff and recommending getting the car from them. Armand is a gem. Please thank John and Steven for us too.

Great service

reliable and fast service. they accommodate you with coffee and donuts as well. Manny is a great gentleman and is always recommending what is best for my car. He is humble and professional

Patience and assistance of Sales Assoc. Excell

We liked the manner in which our Sales Associate worked with us, showing patience and assistance, to help two retired, senior citizens choose a vehicle to meet our needs and fit our budget.

Great Service

Satisfied with the time I waited for service as well as the service rendered. would surely return for futher service

Friendly, Helpful and Informative Personnel

Semantha was pleasant, timely and informative, letting me know what was going on throughout my wait time. The technician, after the work was completed, took the time to explain what was done and why, noting what I should do in the future to minimize further trouble.

Wonderful! Wonderful! Experience!

I must say as a first time buyer I was a little nervous. However, the dealers were very considerate and made it happen. They take their time in making sure you get what you want and comfortable with. Tony, was the man I went to. He is amazing, funny, and he listens to what you want and need. EVERYONE in there made it happen. They all work as a team to make sure you get what you want and most importantly what is affordable with your pocket. I love all the staff it felt like a "family" feeling. I purchased my car on the 11/4/15 and today ( 11/13/15) I took my brother and they were able to really help him and offer him great deals. Thinking he was not able to get a car. But he drove off that same day. Thank you! Thank you! Thank You! I do recommend this place.

Waste of time, dont go

City World Ford is a total waste of timeThey, Jamie Brown in particular, straight up told me they do NOT want a check and are only interested in financing. They get a kick back from the banks as much as $3,000The advertised online specials are only good if you finance thru them. They will "shop around" for the best rate, also meaning each time a finance company inquires about your credit, the score decreases 10 points.You can buy a car without financing thru them however, the car is 5,000$ more. Then the ridiculous and illegal $2,000 dealer feeThey also tried to charge a $795 credit check feeJamie also told me they list such low prices online to get you in the door. I believe it nowJamie Brown doesnt know a xxxx thing about the cars, he knows the system and scam city world tries to play.Ended up walking out, basically running out. Getting a xxxx good deal and way better service upstateThanks for wasting my time City World Ford!

CITY WORLD IS AMAZING

The Best Car Dealership Hands Down! City World Ford Provides Outstanding Service!! All the salesman and staff at City World Ford made the car buying experience Flawless!!! Thank You Nick and all the staff at City World for giving me the best deal in town!!! Fast Approval, Great Financing Rate!! . First-hand experience with the courteous salesmen and managers, I highly recommend CITY WORLD FORD!!! If You want the best automobile experience stop in and check out the Awesome selection and Great Deals, I did and DROVE AWAY HAPPY!!!

very arrogant and crook sale person a

We get there to see a Ford Edge 2011. The car was perfect but the sale person names Mike was rude since the beginning. we gave him all our informations to check the credit to finance the car. when the quote was ready was too high so we ask him to check how the final price was so high, he refuse to give us the paper with all the fees. At the end we discover that it was so many high fees. Crazy financing: the car was $15.999 and the finance had to be $25.000 Plus $2000 down payment. Really fraud!

Worst Car Shopping Ever!

I already had deal from USAA. I went into the dealership with the voucher and asked Francis if he could match it. He said yes. This was at 1200. He took us to see the vehicle with no key at a satellite lot. We couldn't start the vehicle. We were never offered a test drive. At around 1900, after fighting over trade in value and the long waiting period, we were invited to speak to someone in finance who told us 'there is no way you are gonna get a vehicle at that price', the same price that Francis said he could match. The next day I drove 120 miles to Kingston, NY and got a major upgraded vehicle for a lot less money, I mean thousands of dollars less.

GREAT SERVICE.....

JOHN TOOK CARE OF US....KEEPING US ON TRACK OF WHAT WAS GOING ON WITH THE PURCHASE......MY HUSBAND HAD BEEN LOOKING FOR THE CAR WE BOUGHT....HE'S HAPPY.....I'M HAPPY....THANK U JOHN....

CON ARTISTS!

Called and asked about a lease on a 2015 ford titanium escape. Gave all the specs that I wanted included, was given a lease price on the phone of $260/month. When asked to be put in writing was sent a price of $288/month. Called to speak to sales lady, was told she was off and that her manager would deal with me. The manager started quoting me prices that were even higher and told me I was missed quoted by the sales girl, and to make matters worse THEY DO NOT HAVE ANY 2015 FORD TITANIUM IN STOCK WAS TOLD THEY ARE ALL SOLD OUT!!!!!!!!!! WHAT BULL----!

excellent service

Excellent customer service, as I walked into the show room I was greeted by a sales man who helped me get the car I was looking for.

The best car dealership in the Bronx

The personal care the sales representativetook to handle my case. I felt important and Ilike I was the only customer he had. I will probably be a Ford customer for life, because I felt so comfortable working with John R. I dont feel like I was cheated. I think I got the best deal available for me.

Unacceptable, Retrain representative

I visit city world ford in March and was very unsatified with one of the representative, I know my credit wasn't the greatest and my car wasn't an even trade off, but I ask him to only deal with my bank which is Capitol one only cause I know they would have approved me.. He had me sign a paper to pull up suppose to be only Capitol one and I got a letter from 3 other banks turning me down... Then he wanted me to get car insurance on a car that I never sign a contract. That's very unprofessional. I am not mad I didn't get the car it's just the principal of the whole situation... Beware of the foolishness...

great experience

I had a great experience. The sales guy amadu was friendly and professional. Stephen the sales manager worked hard to get me a car that i liked and also the general manager nick got me an unbelievable price. I would definately recommend city world ford.

best sales person and management ever

i had a salesperson by the name of John assist me. He was great. His two managers Zuedi and Nick were also very helpful and made my buying process very easy. I would like to thank them and will definitely recommend them to family and friends.

Left Happy

Thanks to the Stephanie at City World Ford, i was able to purchase the car i wanted at a reasonable price. I would highly recommend this dealer and sales representative. Came in and left happy.

First New Car Purchase

City world Ford offered a great first tim experience in purchasing my vehicle . They were friendly, attentive, and helpful in every step of the process. They went above and beyond to make sure that my need were met. I walked away extremely happy thanks to the sales rep Jamie Brown, Freddy, J. financial manager,and Stephen Joseph manager.

Representation at its worst. CITY WORLD FORD

On 1/22/2015 at 1:30pm , I and parents visited City World Ford for the first time, we were met and greeted by Salesperson Tony. We wanted to trade in for a current up to date vehicle. We made it clear that were seeking a price range between $20k-24k not interested in leasing just paying a down payment then pay the balance off with a bank check. With the selection now made a sticker that was posted on the car we have selected was given to us with the price range we were seeking a wonder vehicle. So we are closing deal but it is taking hours for the paperwork to be signed and drive away with this new car. The following day on the 23rd we returned with the down payment and without any hesitation one of the reps just asked if we have the check. No welcome to City Ford or welcome back but asked can I have the check and disappeared. We ended there for a total of 4 hours just to honor our request and have the car filled with gas and remove items that were still stuck on the car.Now we get home and review the sale receipt and find that none of the numbers are matching up with the price of the car. In fact it was a price for another car and now they are unwilling to take care of this problem but insisting we pay the balance of well over the $10,000.00 over the sticker price which vin numbers match the car. After hunting the manager down whom really did not attempt to remedy this situation. I have lost all faith in this dealership and it will not stop here. The Corporate Office will be then next step and all documents the negative practices at this dealership.

Pre-owned vehicle purchase.

I purchased a vehicle almost two weeks ago on 01/23/2015. My sales representative was Lamar. He spent a really long time with me trying to help me choose the right vehicle for me. City World also has a very large selection of vehicles to choose from. Lamar was professional, friendly, knowledgeable and extremely patient. A few days later I had a few concerns about the vehicle. Due to scheduling and weather conditions Lamar was unreachable. The sales manager, Stephen Joseph was very attentive to my concerns. He too took his time with me and responded to my vehicle's needs. Stephen was great and I want to thank him and Lamar for being so professional and awesome in providing me with great customer service. I highly recommend City World Ford for vehicle purchases.

Great customer service.

I purchased a vehicle almost two weeks ago on 01/23/2015. My sales representative was Lamar. He spent a really long time with me trying to help me choose the right vehicle for me. City World also has a very large selection of vehicles to choose from. Lamar was professional, friendly, knowledgeable and extremely patient. A few days later I had a few concerns about the vehicle. Due to scheduling and weather conditions Lamar was unreachable. The sales manager, Stephen Joseph was very attentive to my concerns. He too took his time with me and responded to my vehicle's needs. Stephen was great and I want to thank him and Lamar for being so professional and awesome in providing me with great customer service. I highly recommend City World Ford for vehicle purchases. -------- Janette

Worst Dealer!!

I went to the dealership on a Saturday around 1PM to check out a pre-owned Lexus. Even though the name is City World FORD, they carry other manufactured vehicles. I drove 30 miles and paid a $7.50 toll to get to the Bronx. Once I got to the dealership I was greeted by an associate. I asked for a test drive and everything was amazing. I asked for the price even thought it was on cars.com for $31,995, the representative told me $36,999.00 I was shocked!. I showed him the AD and he said okay I can give you the car for this price, ONLY if you finance with us. There was a huge dent on the car and the rear tires had no thread life on them. I asked the manager if he would take care of those two things and he said he would take care of those two things. We shook hands and we started the paperwork. The General Manager comes and says I cant sell the car for $31,500 because hes losing money and told me hes not fixing the dent or replacing the tires. He also added another $1,500 for a dealer fees to the price of the vehicle. I was pissed because of the time I spent. What a waste of time!!!! I ended up buying the care from Lexus of Queens, where they dont have a $1,500 dealer fee.

False advertisement

They posted a subaru impreza on cars.com. I called in the morning they said it was available and when I got there they claimed it wasn't ready for sale because it was being "serviced". Same lies as some of the other users. Waisted my time and rental car to get there. Cars.com should stop posting their ads.

Worse than corner garage

Bench of liars. I went there first for door problem. They need to order parts. Called me to come on the next week. Went there to get it fixed. They simply said they never called me. I showed them the phone. Asked me to come back again. Went there again, was told they send the parts back, then Carlos there manager came and said leave the car and will fix it by tomorrow. Next day I called they said oh we did not have part. Top of that they said you should go to brooklyn, because you live in brooklyn. When I bought that car they never said go to brooklyn dealership.

Great Customer service!!!,

This is the second Ford C-max car we have bought in the last year they always valued our time and were ready to give us the time we needed. they had all the answers to our questions. I Highly recommend City world ford and the team to anyone Excellent services.

The best!!!!!!!!!!!!!

This is the second Ford we have bought in the last year Dealing with John Rogalewski was superb! He always valued our time and was ready to give us the time we needed. He did it with the utmost proficiency He had all the answers to our questions and was able to get us exactly what we wanted and in a short time fram Highly recomend City world ford and John R. to anyone Excellent no pressure knowledgable staff in Sales.

First car....love this place

John R Helped me in buying my first car. As a first time buyer not knowing what to expect john was very friendly, informative, and made me feel very comfortable. I would recommend his service and this dealership to any first time buyer or for your next new car. I will be back at this dealership when it is time for a new car.

Great, Great, Great, customer service

I would like to offer nothing but praise to the staff at City Word Ford located at 3305 Boston Road, Bronx, NY 10469. they were all so friendly and welcoming, my sales persons Jamie Brown, and John Springer was the best ( I give them a 10) courteous, respectful, pleasant and very well knowlegeable. I cannot say enought of how great of service I was given by these two gentlemen. They made the process of purchasing a new vehicle so enjoyable, and me as the customer was not in a hurry to leave. It was such a family oriented environment. I would woul out a doubt review others to peuchase an auto from City World Ford. I would also like to offer a speacial thanks to Shaniqua (I hope I am spelling her name correct?, she's one of the best Thank you City World Ford for excellent service, I will be returning in the future. I rate Jamie Brown, John Springer , and the whole staff with a 10.

BEWARE! SHOTTY DEALERSHIP, NOT ON THE UP AND UP. ALSO...

BEWARE! SHOTTY DEALERSHIP, NOT ON THE UP AND UP. ALSO NOTICE HOW ALL OF THEIR REVIEWS ON THIS SITE ARE 5 STARS AND THEY ARE NOT EVEN A MEMEBR!!?! I purchased a new ford fusion from this dealer. The car is not the problem. The customer service takes forever AND they are also very rude when you have a problem. It also took them over 8 months to turn my trade in over to ford, which they then attempted to bill me $800 in damages for. They never took an odometer reading, and are a bunch of liars and crooks over there. There are plenty of ford dealerships, PICK ANOTHER!

Thanks to the amazing service and help from Mike Hanna,...

Thanks to the amazing service and help from Mike Hanna, Nick, Freddy J, Stephen and the rest of the City World of the Bronx on Boston Road, I was able to go home with the car I wanted with a quick and easy process.

Great experience! They really worked Very hard to get me...

Great experience! They really worked Very hard to get me approved. Zowdi the manager and simona were great with me over the phone and went over all my options and stephen worked out a great lease for me when i went to the store.Thanks again city world.

SATISFIED CUSOMER

I WOULD LIKE TO THANK YOU (CITY WORLD FORD) FOR HELPING ME PICK OUT MY NEW DREAM VEHICLE. YOUR SALESMAN WAS SO HELPFUL TO ME, AND HE MADE ME FEEL AT EASE AND COMFORTABLE PURCHASING A VEHICLE FOR THE FIRST TIME. I LOVE ALL THE FEATURES THAT MY NEW VEHICLE ENTAILS, AND IT DRIVES SO SMOOTHLY. IVE BEEN SHOPPING AROUND OTHER DEALERSHIP, AND HONESTLY GAVE UP HOPE UNTIL I CAME TO YOUR DEALERSHIP. YOUR SALESMAN WAS VERY HELPFUL AND EVEN GAVE ME SOME KEY POINTERS ON THE PERFORMANCE OF MY VEHICLE. I WILL DEFINITELY REFER MY FAMILY AND FRIENDS TO YOUR DEALERSHIP. THANKS AGAIN

they pull miracles in this place

LISTEN UP!!!. CITYWORLD FORD IS THE PLACE 2 BUY A CAR!!! i love my 2012 acura TL... The experience was better than i thought. Nelson is a great salesman, and he helped me with the price i wanted and got me financing. i do not have the best credit, but nelson and the finance staff were able to pull a miracle. i want to thank cityworld ford 4 the experice i had, i would definitely come back. They also told me about the referral program which they'll cut me a check 4 each customer i refer. Im already telling all my friends n family about city world ford.

LISTEN UP!!!. CITYWORLD FORD IS THE PLACE 2 BUY A CAR!!!...

LISTEN UP!!!. CITYWORLD FORD IS THE PLACE 2 BUY A CAR!!! i love my 2012 acura TL... The experience was better than i thought. Nelson is a great salesman, and he helped me with the price i wanted and got me financing. i do not have the best credit, but nelson and the finance staff were able to pull a miracle. i want to thank cityworld ford 4 the experice i had, i would definitely come back. They also told me about the referral program which they'll cut me a check 4 each customer i refer. Im already telling all my friends n family about city world ford.

5 star

This past week I traded-in my old vehicle and purchased a new 2014Ford edge. From the first time of stepping foot into the dealership I have had nothing but great experiences. This is my first vehicle purchased from City world Ford I had a smooth, transparent, and easy transaction. I want to give a special thanks to the Manager, Freddy, for taking care of me through the process as well as the knowledgeable salesman, John R. I was very impressed by the professionalism of these two men and I definitely recommend that you see them personally if you need anything. They delivered on everything that they said they would do and no games were played during this purchase, nor my first purchase. What also made this a 5 STAR experience was the customer service. The next morning after the purchase of my vehicle, I received a call from City world Ford asking me how I was doing and if I was content with my purchase...content doesn't even begin to explain it, I am ecstatic with my new edge! Just the fact that they gave me a call to check in to see how things were doing made me happy that I went with them. Now, I was very happy from just that one phone call, but then they went above and beyond ,I highly recommend this dealership for their professionalism and customer care.

Great Experince

I had a excellent experience at City World Ford, The Managers Nick and Freddy took care of me. The selection of new cars was more than enough. Very professional and they made sure I had a easy experience. This is going to be my second car because my son needs a car for college. Trust me these guys are number 1 and care about the customer needs. Best Dealership in the Bronx.

Love these Guys

I had a excellent experience at City World Ford, The Managers Nick and Freddy took care of me. The selection of new cars was more than enough. Very professional and they made sure I had a easy experience. This is going to be my second car because my son needs a car for college. Trust me these guys are number 1 and care about the customer needs. Best Dealership in the Bronx.

I bought my dream car 2014 Ford Mustang it was my...

I bought my dream car 2014 Ford Mustang it was my retiring present. You can walk in and deal with real guys that love what they do helping people and making sure they get the best deal. I almost cried when I seen what Freddy did and put a big red bow on the car. I'm forever a City World Ford customer !!! Trust me there the best.. Can't wait to take this car out to city island on the summer nights

Great dealership, staff is excellet so glad I chose to...

Great dealership, staff is excellet so glad I chose to buy a car here!! Thank you so much, I will definitely come back for my next car :)

I had bought a car from City World Ford and everything...

I had bought a car from City World Ford and everything was excellent, Great Staff & Very Happy. Freddy was GREAT! THANK YOU VERY MUCH CITY WORLD FORD

I had an excellent experience at City World Ford. ...

I had an excellent experience at City World Ford. Customer service was great and I am extremely happy with my new Ford Edge. I never felt rushed or pressured to make a decision. Freddy really stood out to me because he was very patient with me and answered all of my questions (which there were alot of!). He also made the whole experience very enjoyable with his great sense of humor. He explained everything to me thoroughly and I walked away feeling I got a great car at very good price. I will definitely be back next time I need a car and plan to send my family and friends here as well. Thanks again guys! :)

best ford dealership in the tri-state

I'm so happy with the service I received from City World Ford. The staff is friendly and more importantly very professional. John The Salesmen was very nice and eager to help me, Freddy The finance person was very helpful in breaking down everything for me and explaining things for me. Most car sales experience always seem to leave you with the feeling of being scammed. I find the team very trustworthy and knowledgeable and answer every single one Of my questions. And thanks To The Manager Nick For The Process very easy. Im definitely Enjoying my brand used 2012 Ford Edge :) !!

Very Helpful

I went to city world ford for a focus/ The young lady that answered the phone, I think her name was Nardia, was very nice and answered all my questions. When I cam in she introduced me to a nice guy named tony who was very informative. Overall I was very happy because i didn't feel rushed into making a decision and everyone was super nice. would recommend this dealer to my friends.

Waist of time

Went to dealership from Staten Island waist more then 1hour traffic no salesperson till 9.30 am.Car they have listed wrong COLOR even i call day ahead.Car have some dent and scraches and rear tail light was chipped off,but they didn't told all that over the phone.They should tell people about details so we don't waist our time.I end up waisting about 4 hours to that trip.

Great car great service

I usually buy out of state to buy my cars because the customer service is usually better. However I was in search of an X5 and found one at City World Ford. When I called into the dealership i first spoke to Nadia who was super nice then i spoke to the manager Zodie a couple of days later. I was promised excellent service and a great deal and I must say i got just that. My salesperson was excellent. I am sending my sister there to buy next week and I know they will take great care of her also.

false advertising

I have gone to this dealership with a newspaper ad about 5 separate times and the sales person has given different excuses as to why they don't have the ad car at their dealership. The excuses I was given was the car was there but couldn't find the key. And most of all the excuses was the car must be at service. I did at one time I I went to the dealership and they did have the car in stock. I liked the car and I bought the car . The day after I bought the car I had to take the car three times for a check engine light. The first time the car was in service for about 3 days. The day after I picked up the car I had to return back to service where the car was in service for 2 weeks. The next day after picking up the car I had to return the next day with the same check engine light. This time the car was in service for 28 days. The car was finally fixed properly. Last winter I was again at the dealership looking to purchase a used 4x4 I saw on line . again no car in stock. The sales manager called the police on me because I was calling the Better Business on City World Ford.

Walked into Ford dealership not really knowing what I...

Walked into Ford dealership not really knowing what I wanted. John R. took the time to talk to me and figure out the best suv for me. He put me in a beautiful blue Ford Edge that was loaded. He was very knowledgeable of everything and took plenty of time to go over everything. He is very friendly and not pushy. I ended up buying the 2013 Ford Edge. He even took the time to sync my phone to the car and it works great. I have never bought a car on my own before and John R. made the process easy. I would highly recommend you see john R. at city world ford if you are car shopping.

This dealership is the worst I have ever been in. I will...

This dealership is the worst I have ever been in. I will never purchase a vehicle from this place ever again. I wish I can turn back time and walk away. I purchased a Ford Fusion 2014, the price on the vehicle was 24,650 when it was time to sign the contract the list price on the contract was totally different. The price was raised to 25,795 which I was taxed on as well. They didn't like the fact that we demanded an explanation they got upset and said "oh that amount is based on taxes", which I do not believe. Please do not waste your time going to this dealership avoid it go to a different dealer because City world Ford will probably deceive you too. It is very disgusting how these people are ripping consumers off they should be shut down for being dishonest HOW DARE THEY!!! I can't believe that Ford does not supervise these local dealers who are selling their product. It really looks bad on FORD these people are a reflection of Ford. Now I see Ford in a different light and it is not positive. I almost forgot, we even asked for a test drive and the request was basically ignored. The fact that we wanted to test drive the car before buying it and we couldn't even do that should have given us a red flag we should have walked away. City World Ford needs to reimburse the people they ripped off.

False Advertising

I saw a truck that I was interested in online with no actual pictures poster of the truck. So I called up and requested to see pictures of the truck and explained I didn't live around the corner so I cannot just stop in and look and that if I was going to come I needed to see actual pictures of the truck.. Sounds completely understandable to me, but apparently it was not for them. I called and spoke to 3 sales people and they would just describe the truck to me and say its not in there job description to take pictures of it. Finally on the 4th attempt I got a sales woman to take pictures and email them to me and I was set on coming in 2 days later. On the morning that I was suppose to look at the truck I went online and noticed they raised the price on it $1,000... I called and asked what the deal was and why this was done they claimed the truck was never listed at the price that I saw on there website (and at least another 3 websites) and said that the price that it is is the price that it is. Really sketchy to me.

BAIT AND SWITCH!!!!!!!!!!!!!!!!!! When challenged about...

BAIT AND SWITCH!!!!!!!!!!!!!!!!!! When challenged about the price they got upset. They made it seem as if I had to do them a favor. They claimed to have the car on the lot and when I showed up the tried to put me in another car. I was looking to spend no more than 34k and they were pushing me to buy a 42k car. Just rude people throughout the dealership. Not very knowledgeable about Ford cars. Not a single person was helpful. Very pushy dealer tactics. Bait and Switch seller tactics. I would not recommend to my worst enemy. UNPROFESSIONAL AND SHADY DEALERSHIP.

uNREAL

Mis Cock'in was very hard to deal with because of her loud tone meny meny times. she was nasty. steven was courteous although I had problem with pricing on my car. nothing was disclosed to me when signing, just payment on car. ms cockin needs to be trained better.

The Best dealer in the Bronx City World Ford

I walked in on June 29th 2013. Shaun was the guy that greeted and helped me out. He was friendly and kind. Nadia, the person I spoke with the day before was encouraging and ensured me that I would be well taken care of at City World Ford. Well Nick the Manager was great. He talked with me and made sure everything went smoothly. Team Manager Zuedi was great with working out a payment plan that was afordable. They are team players. They helped me to purchase a 2013 Volkswagen Jetta. I am pleased with car. It's rides great. City World Ford will be the only car dealer that I ever do business with from now on. No gimmicks, no slick dealership sceams or shady deals like some car dealers. They treated me like a Queen for a day. Thanks so much. I can't stop telling people about City World.

very very very happy

BOUGHT A SECOND CAR FROM "Nick" AT THE CITY WORLD TOYOTA IN THE BRONX AND WAS VERY HAPPY WITH THE PURCHASE

the best

bought my first car from city world last year 2012 and since then they have always accommodated my needs and requests , happy to say Im 100% satisfied!! As a consumer, they made sure I was satisfied. thank you "Nick & zuezi" and City World Staff!

great service

i walked in 2weeks ago not knwing much about cars n what i wanted to buy..a employer by the name "freddy" help me.he schooled me on the pro and cons on a car.my credit is not soo good but he did help me to keep a car in mined that could be good for me...service was wonderful ..i will be back to buy my first car and thats a fact. thanks freddy :)

Great job!

I visited City World Ford the beginning of this month and I can truly say it was such a great experience. As a female, people think I do not know much information about cars and that is somewhat true, but not fully. When I got there, the receptionist was friendly and helpful. I then met the salesman and he was exceptional. Rather than making me feel like I was uninformed about cars he asked for my input and wanted to know what I looked for in a car. He then took everything I said and found the perfect car for me. I told him of my money problems and that I would have the money at the end of this month. He didnt push me away just because I didnt have the money right then and there. He gave me his card and said come in whenever youre ready, Ill be waiting for you. Since then I have gone back every week to let him know I will be back with the cash. I will be buying my first car the last weekend of this month and Im so excited. I am so happy I chose City World Ford as the place to buy my car.

the reason why i give city world ford all 5 and 4 is...

the reason why i give city world ford all 5 and 4 is becouse overall exprince was great from the minute i walked in zuezi gave me all the info that i needed about the car i wanted.the pros and cons. i give a 4 becouse the price i paid for the car was better then any other dealer i went to in the past 3 weeks ...wlaked in on feet and left out driveing.they work very fast b ut take they time on every paper work ro make sure yu understand. i will be letting others knw about this dealership.

I visited City World Ford the beginning of this month and...

I visited City World Ford the beginning of this month and I can truly say it was such a great experience. As a female, people think I do not know much information about cars and that is somewhat true, but not fully. When I got there, the receptionist was friendly and helpful. I then met the salesman and he was exceptional. Rather than making me feel like I was uninformed about cars he asked for my input and wanted to know what I looked for in a car. He then took everything I said and found the perfect car for me. I told him of my money problems and that I would have the money at the end of this month. He didnt push me away just because I didnt have the money right then and there. He gave me his card and said come in whenever youre ready, Ill be waiting for you. Since then I have gone back every week to let him know I will be back with the cash. I will be buying my first car the last weekend of this month and Im so excited. I am so happy I chose City World Ford as the place to buy my car.

Nich Young was very helpful. Chris from finance got me...

Nich Young was very helpful. Chris from finance got me the payment possible. I am by far VERY satisfied I will definitely be coming here again, and YES I would recommend my friends and family.

terrible internet manners and service

very, very, very poor dealership. for 2 weeks i tried to buy a particular car that they advertised. i got such a run around and even lied to. i made an appt to go and pick up the car but called first since i was coming from ct. the salesperson wasnt working and no one ever called me back thats 4 days ago...i had cash in my hand....what a joke they are!!! never do business with them from afar....

I agree with the other commentators. They practice...

I agree with the other commentators. They practice bait-and-switch, and were deceptive when challenged (They couldn't get their stories straight)They confirmed multiple times that the vehicle was ready on the lot. When the buyer I was helping (he has limited English) arrived, they switched salesman, showed him a car that was a year older and had 46,000 more miles FOR THE SAME PRICE. And they were pressing the buyer for a deposit, despite knowing the vehicle had been switched.Of course, when challenged they tried to make up stories. Antwana fold me that the buyer had been told immediately when he got there that the car was "out to have a broken mirror fixed" and that the buyer requested to see different models. 100% untrue.The salesman had a different stoty, and said he was "confused" because the cars were "so similar.Then he said the car was out being detailed.Then the supervisor - -Zuedi, tried to go on the offense, screaming and yelling. Her story was even more incoherent. Stay clear.One last thing - -an another call to a more senior manager was met with more civility and rationality. Paul I believe. I don't include him.

I went to city world ford in april of 2012 to test drive...

I went to city world ford in april of 2012 to test drive either a ford edge or an explorer. When I spoke to the salesman, I could tell he was eager to get me into a car that day. I told them that I had just previously paid off a car loan and was not looking to get into another 5 to 6 hundred dollar a month payment. I had about a thousand dollars to put down but told them I was willing to come back in 6 months with a greater down payment to to get my monthly payments down to about 300 a month. The rep then tells me that he can get me into a car with that day no money down. He says that if i make my first 7 payments at 600 dollars a month and come back in 7 months they can refinance me at 325 a month. When I asked if I needed this in writing, I was told no. When I asked if this was guranteed I was lead to believe that they had a deal worked out with the bank already as long as I made my 7 payments of 600 dollars on time. I paid all 7 payments on time. when I went back in nov of 2012 to refinance, the new rep I spoke to now tells me that he can refinance at 440 a month. When I told him that I was told 325 he tells me that was a best estimate and that no bank ever really takes half the payment away. He gets back to me 2 weeks later and tells me that I have to make an additional 3 payments of 600 a month. I make an additional 4 payments and come back in april of 2013 a year from my original purchase date. When I speak to the rep he now tells me that he can refinance me for 500 a month because something came up in my credit. so now I have to make an additional 6 payments of 500 a month and come back to get refinanced. The car I bought was used by the way. It is a 2010. So now I'm going to have to refinance for a second time and tack on more years for a used car. I left a review on another site and they responded with "the banks have been tightening up on their criteria and it has been difficult to get refinancing done lately" If that was the case or if my credit didn't warrent a better deal at a better rate in 7 months then I should have been made aware of that so I can make a proper decision. I was told that this was all done deal as long as I made my payments on time. I was swindled into a car and flat out lied to. Now I'm stuck in a car with payments that I told them I did not want to have to make. The fault is my own for taking city world ford at their word and believing that had listened to my needs as a customer and taken my best interest at heart. I asked if I needed any of this in writing and they told me no. Next time around I will be a more savvy buyer, but I will not be buying at city world ford. I will be trading the car in next year and even though I will have to eat some of the money on the value of the car, I am just eager to make city world ford a distant memory and never have to deal with them again. This has been the worst car buying experience I have ever had.

the Time Was There I Had Great Service And Costumer...

the Time Was There I Had Great Service And Costumer Service. They Were Very Helpful And Knew The Cars Very Well. I Would Recommend Them To Anyone.

My experience literally exceeded my expectations the...

My experience literally exceeded my expectations the staff was friendly, professional and knowledgeable. The finance department worked diligently getting me the best deal. They paid off my what I owed on my trade and got me into a brand new 2013 Ford Escape! My sincere thanks to Zuedi and Nick!!

Great Customer Service!!

I bought my first car from city world in 2010 and since then they have always accommodated my needs and requests , happy to say Im 100% satisfied!! As a consumer, they made sure I was happy and satisfied. thank you Nick and City World Staff!! Navi Blu~

My 2nd time buying a car here and i am please & happy...

My 2nd time buying a car here and i am please & happy with the my edge & the price. Thanks to John & Nick I'm very pleased

very helpful people

I highly recommend this dealership to anybody who's looking for a good deal I went there, the salesman was a very nice person from the beginning till the end " Mr Romero" is his name very helpful employees they helped with each others to pull out my car off the showroom and I got a very good price, my credit its not great at all and they worked so hard to get me into the car I wanted , oh and thanks to Nick young the manager who did his best .thanks guys .

I had an overall excellent expierence at city world ford...

I had an overall excellent expierence at city world ford they bring a positive and easy going expierence when purchasing a car. I remember my last expierence with purchasing a car was horrible. Stephen and Nick worked hard on finding the right car and bank to make me a happy customer. Thank you CITY WORLD....

The excellent service top notch guys the process was fast...

The excellent service top notch guys the process was fast and didn't have to sit there talking to 10 different managers. True gentlemen I must say. I will continue to buy my Fords from them, the attention to detail and the kind staff. It really felt good to deal with Freddy and Nick they had me smiling the whole time. My friends love my 2013 Mustang and want to buy from City World Ford, I think I'm gonna start a Mustang Car Club lol thanks again guys. God blessDenton

descent experience

i purchase my car from them the buying process was easy and they work hard to get me the best rate possible even with my not so perfect credit

I think this dealership is dishonest. Mr Springer was...

I think this dealership is dishonest. Mr Springer was very pleasant and accomadating and I have no complaints against him but when it was time to sign the deal that's when the financial officer hit me with an unexpected $2,000 more in cost. This was never mentioned during the discussion. I know that is highway robbery.Do not go here to purchase or lease a car

Great service

Everything was excellent!

LYING SALESMAN,POOR CUSTOMER SERVICE.

VERY UNHAPPY WITH THE AFTER EFFECTS OF JUST PURCHASING A NEW CAR .THE CAR IS WONDERFUL..BUT UNFORTUNATELY MY HOUSING PARKING STICKER WAS NOT TRANSFERRED TO THE NEW VEHICLE,WHEN I CALLED THE SALESMAN BACK 5 MINUTES LATER AFTER LEAVING THE LOT WHEN I NOTICED THE STICKER WAS NOT IN THE WINDOW.AFTER SPEAKING TO THE SALESMAN THE DAY AFTER ,12/11/12 AND EXPLAINING TO HIM THAT I NEEDED A LETTER FOR HOUSING STATING WHAT HAPPENED ,I WAS TOLD TO CALL HIS BOSS.I CALLED THE DEALERSHIP SEVERAL TIMES AND GOT THE RUN AROUND.TODAY IS 1/7/13 .IT COST ME A 45.00 TICKET,A 25.00 REPLACEMENT FEE,AND ALL THE HEADACHES THAT COME ALONG WITH DEALING WITH ALTERNATE SIDE PARKING WHERE I RESIDE AT.VERY DISAPPOINTED WITH THE SERVICE.I'D APPRECIATE IT IF THEY WOULD REIMBURSE ME FOR ALL THE EXPENSES ACCUMULATED FROM THIS MISHAP!!!

I went there for a used car the price was 14.000 on...

I went there for a used car the price was 14.000 on internet. I talk to a girl her name is Nadia. I told her i have will pay the car CASH is there any additional fee like dealership fee etc.. She said no just NYS taxes and registration fee. I went there to see the car guess what price climbed to $ 15.650 because i do not finance it. and keep asking me why i do not finance asking my credit etc.. i said i DO NOT WANT TO FINANCE stop asking me about why i do not finance it oh god. I told him i asked her about that already he is like ohh sir she does not know anything. I am like if she does not know anything why she answers the phone ?Waste of time totally dishonest people

I also experienced a bait and switch. Called to discuss...

I also experienced a bait and switch. Called to discuss pricing on a Ford Focus and had several conversations where she had to continually call me back after speaking to her manager about pricing options, and she kept telling me I needed to come in, come in. After we got all the information on the car, I asked to her to confirm that this car is on the lot and that if I come in I will be able to have all the same details we just spoke about. After she confirmed, I went to the dealership only to find out all along she had been quoting me the details of a different car entirely, a ford fiesta. She played dumb as did her manager. An absolutely awful place. AVOID.

I am thrilled with my 2013 Ford-Explorer.

I am rating City World Ford-Lincoln a 4 star because prior to my visit to the dealer I already knew exactly what I wanted. Up to the specific color of my new vehicle I knew I would be purchasing a 2013 Ford-Explorer. I expected the experience of my purchase be satisfactory, and it was. The sales consultant Mr. John Springer provided me with his expertise in the smooth sales transaction. The only hiccup in my total experience was a wait of 5 hours at the dealership for final paper work to be done I thought it was just to pick up my car. But all and all their service was satisfactory.

Great Help

They kept their word in every promise made to me driving home the same day as my visit. I will def be referring and doing business with them :)

DO NOT BUY

I went in april to test drive a car. I ended up speaking to a sales person and I could tell he was eager to get me into a vehicle that day. I told him that I had just paid off my previous car loan that was 500 dollars a month and that I wasn't looking to get into that type of payment again. I told him I was willing to pay about 250 to 300 a month. He comes back to me and tells me that if I make 7 payments of 600 dollars a month ON TIME then my payments could get refinanced and dropped to 325 a month. I asked him the rep who handled my paper work do I need this in writing and he said no. But to please make sure I make my payments on time. I made all 7 payments of 600 dollars on time and come back in November to refinance. I'm speaking to someone else who now tells me that he may be able to get my payments down to 440 dollars a month. When I told him what was told to me he said that those figures were a best estimate. Mind you, my sales rep and finance agent led me to believe those numbers were set in stone. The new rep I'm dealing with now basically tells me that's not going to happen. He does my paper work and gets back to me a week later and tells me that I have to make an additional 3 payments of 600 dollars. So In stead of being done in Nov my 600 dollar payments are now extended until feb of 2013 and there is no guranteed number of what my payments are going to be. So theoretically they can come back and tell me that my payments are going to be 500 a month and I have to eat it. I was lied to just to get me in a car. I told them that I was willing to save up a down payment and come back in a few months to purchase a vehicle but change my mind when they presented the above mentioned offer. I'm actually considering turning in the car. Misleading and flat out lying to your customers is no way to do business. I would not reccomend city world ford to anyone and would not buy from them again.

Bait and switch! I called at 10:15 am and spoke w the...

Bait and switch! I called at 10:15 am and spoke w the saleswoman. She said the car advertized on the web was available. I got to the dealer before 11 am and spoke with the same saleswoman. She passed me off to a big, black male who said he had to check where the car was located. A few minutes later he walked me to a nearby car lot. When we got there he said that the car I wanted was sold, but he could show me some other cars. In short, they lied to me about the car that they advertized on the web.

After looking around in the bronx, my last resort was...

After looking around in the bronx, my last resort was here. It was my first time purchasing a car and Mr. Jude Asiegbu took notice and full advantage. He kept telling me I was going to drive home w/a beautiful new vehicle, it just did not happen. It was pre-owned. Not only did I not get a new vehicle but got stuck paying way over what the car is worth and my monthly payments well over 350.00 a month. Not to mention the vehicle had not been maintained properly either. He totally ripped me off. He inqired to 4 different places to get me a loan so he can cash in and brought my excellent score down just because he could'nt and wouldn't wait for me to lift up my security freeze on experian, etc. I followed him throughout the establishment and kept saying to just wait for him but I caught him bragging to the other workers there and showing them the paper work on how much he had cashed in. I just could'nt believe it! I feel like I'm in a nightmare and can't get out of it. He is a very sleezy and dishonest man and would not recommend City World to anyone if they have someone like this working there. Imagine the service on your car!?. I feel horrible, disappointed to say the least. This experience left a very bitter taste in my mouth and every time I look at the car my feeling just gets worse and worse. I am looking forward to bring Mr. Jude somehow to justice.

horrids experience

got my Nissan Altima 3 monts ago and alredy this car fall apart. no good , stay away / he tricked me on price to. how can this happen in th business place

Horrible overall experience, I am sorry I cannot rate 0...

Horrible overall experience, I am sorry I cannot rate 0 or -1. We really needed a car, applied for it, were told lies about it (it was supposed to be a turn in,1 owner car,but then we found out it was a rental,amongother things) and we basically wanted out. we had paid money off the card to reserve it,we never saw our money back despite letting them know immediately that we did not want to buy the car any more. All of them are shady,keep telling you one thing and then taking it back in the last moment. We were told that we had 90 days warranty bumper to bumper with them,and when we asked for our 90 day warranty in writing they started shouting that we don't need it and 30 days will be enough.This is basically trespassing the NY law. Devian is a clown,he says he is a part time comedian, but he is a full time clown that has no place in a serious business. Theonly reason he is there is because the entire place is in the same note.I am only glad we smelled the bad odor on that deal and that place and we backed out on time. We are 500$ short,but not thousands short and with a bad rental car with shady papers.Save yourself time andmoney and DON'T go.We finally bought a car from another dealer, and I wanna say the experience was as different as if it was like from a different world. But yea, it was in another state.

easier than expected

every ford dealer i went to advertised these ridiculous offers only to tell me i didnt qualify for half of the offered rebates. I hit this place third after scarsdale and smith cairns frauded me badly....and the deal they advertised was for real. Thank you city world team, thanks for my new explorer. no complaints, as im sitting at my salespersons desk - hes filling my gas tank. THANKS

2009 nissan

Im waiting for my rogue to be cleaned right now in the showroom. I got a fantastic deal from this dealer, after 3 weeks of price shopping. When you beat Nissan dealer prices then your doing something right. Very satisfied. These people have earned my business this time and next. Thank you much.

2013 escape

just showed up from the hamptons to get my limited new escape..black on black. Nice crew, formerally I owned a ford dealer in the hamptons and since I sold my store I come to the bronx to see Bobby for cars. Wife has a focus, I have a limited taurus, and now an escape for the summer. Heading back now. This truck was worth the wait. THANK YOU FELLAS.

2010 e class

I shopped for 2 months visiting mercedes dealers and other used car places. Nothing really made me happy because of excessive dealer fees and cars that werent clean or nice. I found a gem here, exactly what I wanted and my car purchase was easy. I recieved a great finance quote and warranty, INCLUDED ! Leaving here now and im Very pleased.

quality

My purchase was for a honda cr-v 2010. I was impressed with the pricing on the vehicle thinking it was to good to be true. Came in and I recieved the quoted price hassle free. I like the buying process, pretty quick- probably because I came here early today. Im here in the showroom and leaving now. Come here and deal with Romero. Very polite salesguy.

thanks to an honest group

every single ford dealer in westchester and jersey advertise leases for ridiculous low payments only to tell you that you dont qualify for 90% of the rebates. the next thing they do is hike the payment up about 120 dollars. Well how about this, i called this dealer and got a quote that seemed high. BUT after smith cairns tried to hike me up and there payment went higher than city worlds I walked. THESE GUYS DO IT RIGHT ! appreciate it keith and bob, sorry i didnt come sooner.

2009 lancer

Thanks to Bobby my buying experience turned out to be much better than I had expected.

Waiting for my car to be cleaned

I just purchased a 2011 Ford Explorer from Lamar. Just saved myself $7000 from buying new truck. Very satisfied, they are cleaning my truck right now as Im in the dealership. Took a little bit of time to get everything in order but its all figured out now. Thanks Bobby and Nick and Steve.

i was so happy with my deal. I will recommend this...

i was so happy with my deal. I will recommend this dealership to everyone. Thank you City World Ford for all your help see you in 3 years.

GREAT BUY

Just left with a new ford escape. Absolutely gorgeous, and the best quoted price came from here. Go in and see them for value.

great team

these guys helped me get out of this lexus i bought at another dealer,,,,best decision i could have made. thanks

Sold my car but made it up to me

i came in for a 2010 mercedes ML. Car was being picked up as I came in so they gave me a better deal on a acura mdx. I can not complain, got a good rate from finance office and a warranty 4 years. Good overall experience, should have came in earlier

I cant believe the deal i got

I have been shopping for 2 months. I got my car here, 2010 f150 with low miles. So worth the wait.

Thank you !

I just picked up a preowned ford f150. This truck is so gorgeous, emerald green with tan interior. Thank you so much, and to top it all off they gave me $2000 more for my trade than other places. Thank you guys !!!!!!!!!!!!!!

GREAT GUYS

Love Love Love my new truck. Got the Derek Jeter mobile aka the Edge. I didnt want to spend a lot so they got me an SE model Edge with leather. Couldnt be happier. Thank you NICK !!!!!!!!

2013 explorer

What a really nice truck, this dealer made my experience a good one. quick credit approval and a pretty decent payment. I was more impressed with the rate I got from this dealer, thank u Bobby. A+++

good experience

recently bought a 2009 escape and had a good overall buying experience. Checked out 4 or 5 of them in stock. Everything went well. Devon was helpful and did a good job breaking down all my questions. The only issue I had was how long it took for this insurance to get done, they called progressive. otherwise...car good, price good, people nice.

love my fusion

I picked up a 2011 fusion with on 6000 miles. really good deal and nice staff.

special order a success

i wanted a new explorer with everything in it. got it. super nice truck. extra nice people. thank you !!!!!!!!!!!!

im happy

thanks for the enw ride..everything went smooth. nick your great. ill see u guys when my daughter turns 18.

GREAT

i bought a maxima from here, they were very helpful. nice car, and the price was the lowest i could find. thank you nick for helping us out. check em out.

2012 mustang . LOVE IT

I picked up the car I loved for years only 3 days ago, I was in and out in an hour. Loved my stang, thank you to the staff.

Good people

I called in and asked about a jeep Cherokee. The girl who answered was helpful but did not know much regarding the price and condition. She transferred me to bobby who was helpful . When I came in I made my purchase with Romero ... Nice truck.

The new guys are good

I bought a car from this dealer 4 years ago and it was a disaster...BUT the have new management and different used cars ,,,so when I went there to view a car only they had in stock i noticed the difference. I wound up with a NeW ford fusion. Very happy, thank you and whoever the owner is that decided to change to the current staffng, thank you too. - Cauldwell

Thank you guys

I am thrilled with my edge. I got everything I wanted except the color, but Blue looks better than I thought. Thanks Nick and John. Love my truck

I got a very clean used car and saved $2600

I called everywhere for a Hummer H3 and only found 4 within driving distance with the color my Son wanted. The first 2 humz I saw was terrible. I called this place 4 timezz !!!! They said the price was corrrect on the site, they said they had the car, they said Im approved with 579 credit, they said Ill get car same day. I did not want to COME FROM BROOKLYN TO WASTE TIME AND I TOOK THE SHOT ! I got a rookie salesman, who sucked. Switched to a very very nice girl named stephanie and got the deal I doubted I would get. ALL WITH A LOW PAYMENT. I promised her a good reveiw on line if I didnt get banged. I got it..... THANK YOU THANK YOU THANK YOU !!!!!!!!

bought a new 2012 explorer

To start off, I read some realll good and real bad revews about this dealer and after I shopd at other FOrd dealerships I found this place gave m,e the best deal. I have a 645 credit score and walked out with a really good finance quote. After visiting manhatan I came back to The brOnx and got a black explorer. Very satisfied with MY truck. I saw Keith A. He knows a lot about trucks. Give them a shot.

nice car good price

I came in on a 2011 ford explorer and it was a nice truck. The sales guy couldnt help much with the pricing but knew mostly about the car. When he called a manager i received a significant discount. Although i wish my purchase was quicker, i did get a 4% interest rate from here when nissan had offered me 9%. So im happy witht that and the car. I would recommend, just make sure u get the right sales guy. I recommend romero or steve. Both did right.

Worst place yet!

We got there and this salesman named lamar came up to us completely unprofessional, it was really sad... Cursing at us while doing business, And they let us check out a car that had no title and then when we figured out by inspecting the car that it was in an accident, he all of a sudden knew that there was a salvage title on that car... Very shady and weird place. They will also tell you anything just to get you to come in. Good luck to you If you decide to go there.

TRASH

They sent me numerous phone calls and emails saying they wanted me to come in so im thinking the car is there. A half prior to me headed there i ask if i can come in and see the car and they say "yes how long will you be here". When I get they sat me down and took my information just to tell me in my face the car was being serviced. SCHEMING. NEVER COME TO THIS DEALER THE WORST.

Working with John at City World was actually a pretty...

Working with John at City World was actually a pretty stress free car buying experience. My last car purchase was a nightmare and I was very hesitant going into buying a car. After shopping around, we found a good deal on a used Ford Focus. It's a great car and I feel like my Mom was able to get a fair price on it. I would highly recommend anyone looking to buy a car checkout City World if your in the Bronx New York area.

BOUGHT A 2012 TOYOTA COROLLA

BOUGHT A SECOND CAR FROM MIKE AT THE CITY WORLD TOYOTA IN THE BRONX AND WAS VERY HAPPY WITH THE PURCHASE

false advert...

wasted day going to this place... on cars.com on sat had car advertise.. at certain price ask girl on phone about it she said yes it there... price was too good to be true... went to dealership no car there.. then i ask to see other same models as them... the sales guy shows me one.... not same model.... iask to see others.... then he says i have one other one out back... he did not even know it was a nissan he showed me..... had to go.... went straight to dealerships after this joke of a place....

Drove 3 hours for a car they sold 2 days ago

after being in contact with this dealer for four days, setting up financing and making an appointment to go get the car, i get down there to find out the sold the car 2 days ago. i told them when making the arrangements, that i was located about 3 hours away and didnt want to make the trip if there was going to be a problem with the car or the financing. well there was a problem with the car, it was gone. most of the other cars in the lot were beat up looking. then they tried to sell me a car that was 3x as much as the car i originally went there for.

Great dealer

Very helpful and got me into my new car right away.

Horrible

They sold the 2006 Charger SRT 8 to another customer while I was having my information processed to purchase the car, despite the fact that I arrived at the dealerahip and inquired about the car first. Even if it was a sincere mistake, the salesman made absolutely no attempt to resolve the situation. No deal was offered on a similar Charger, no offer to call when another Charger SRT 8 came in, not even a "sorry for your inconvenience".

I purchased a certified used vehicle on April 2011 from...

I purchased a certified used vehicle on April 2011 from Cityworld ford and I paid 16k plus taxes special fees by dealer end cost 18k. I returned the car in May 2011 only owning it for less then a month. I had electrical problems and flooding to the car. When I first spoke to manager he acted like this was no big deal. I took it to services and they had the same attitude and did nothing to the car. To make a long nightmare short The car is used 2007 mini-cooper with low miles. Buying it from Cityword Ford was the biggest mistake due to the unreliable customer care at Ford.in the 5 moths that I have owned this vehicle it has been in and out of services 5 times. I even had it towed to the Ford service shop on zerega Ave. Bx. I've been without my car now for over 45 days from this last encounter not including the 4 other times when car was left. I work for the Fire Dept. and have been out of work because of the no car issues for 3 weeks. I made arrangements to speak with an attorney but thats no guarantee. My advise to you don't trust these people they are fast talking swindle specialist. who once get you to sign on the dotted line is like making a deal with the devil it will feel like they stoled your soul.

Don't expect anyone here to go above and beyond here for...

Don't expect anyone here to go above and beyond here for you. If you are live in the NYC area and are looking to purchase a Ford vehicle, do yourself a favor and go to Bay Ridge Ford in Brooklyn instead. Much more professional, friendly, courteous and better prices. Bay Ridge Ford delivers on their promises. City World does not.

DO NOT GO THERE AND SAFE YOURSELF THE TROUBLE AND...

DO NOT GO THERE AND SAFE YOURSELF THE TROUBLE AND HEADACHE! I purchased a car from them, we had agreed on a price then when the contract was drawn up they increased the price by $1000. They said come back the next day and we'll adjust it.(it was late and I had to bring the car back for other reasons anyways..so I agreed..shame on me for being so gullible). The next day came and when I spoke to Freddy about it he said it was too late, there's nothing he can do about it. This dealership is the worst, they are dishonest, disrespectful, crooks, and unprofessional. Again DO NOT GO THERE!!!

2012 Focus

I just bought the 2012 Focus from Keith at Cityworld Ford and he made it a very enjoyable experience. Everything went quickly and smoothly and I was outta there in no time! Thank you Keith!!!

Listen up folks! Read the reviews. DO NOT GO TO THIS...

Listen up folks! Read the reviews. DO NOT GO TO THIS DEALER. I'm currently speaking to a lawyer regarding a transaction I had with them. Scammers, unprofessional, overheard a sales person say they treat the customers like this because "Well, look around. We can get away with it in this neighborhood" YIKES!STAY AWAY. Very, very far away. REALLY.

best car buying experince i've ever had. I have bought...

best car buying experince i've ever had. I have bought many vehicles and cityworld was by far the easiest and best experience ever. They were upfront, honest and very considerate of my time and needs. Keith was the best salesperson i have ever dealt with!

ultra satisfied

gonna keep it simple. couldn't be happier!!!! went to many place who were not straightforward. But cityworld was honest and sincere.

This is by far THE WORST dealer experience ever. I went...

This is by far THE WORST dealer experience ever. I went in to this dealer to purchase a used vehicle. I worked with a sales Guy named Keith Ayoub. At first he seemed like he was there to help and make this a smooth experience. After going through all the motions and gathering all my info we chose a car and submitted my credit app. After waiting an hour I was told that I was not approved. Understandble. Not the best credit. So Keith uses that info to try and fast talk me and tell me that the deal can still be done if I get a "personal guarantor" not a co-signer but a "personal guarantor". He stated that they are both different because a cosigner is needed when you don't meet the income requirements and a personal guarantor is used when your credit needs a boost. I've never heard the term so I spoke to my wife and we got a "personal guarator". When I came back to the dealer it took over two hours to add her information. Once the deal was ready to be finalized and papers signed I noticed that the price on the contract was far higher than the agreed upon sale price. We agreed on a price of $11,695. They raised the price to over $14,000 and expected me to agree. When I brought this to their attention they stated that they couldn't sell it for that price because the bank was charging them a bank fee of $2700. I've purchased several vehicles in my life and have never paid a bank fee. Fred the finance guy kept on talking about a joint application which I knew nothing about because according to Keith it was an individual application just using a personal guarantor. Fred said that doesn't exist and when he brought Keith into the office to explain Keith said he never said that they are different. What a Liar. Right to my face. Needless to say, I didn't sign any of the paperwork and we had no deal. These people are shady. They raise prices at the last minute and I would not recommend this dealer to anyone. I will never shop at any city world dealer. They are liars and just waste people's time trying to scam them into shady deals. Stay away.

I PURCHASED A USED EXPLORER 7 MONTHS AGO. FROM JULY 18...

I PURCHASED A USED EXPLORER 7 MONTHS AGO. FROM JULY 18 UNTIL FEBRUARY 8TH I COULDNT GET THE CAR SERVICED (WAS TOLD ON THE DAY OF PURCHASE THAT THE AIRBAG LIGHT ON THE DASHBOARD DID NOT MEAN THE AIRBAG DIDNT WORK BUT THAT IT INDICATES THE LIGHT WAS MALFUNCTIONING. WAS ULTIMATELY TOLD BY RICH, A SUPERVISOR AT THE DEALERSHIP, THAT THE LIGHT INDICATES THAT THE AIRBAG IS NOT FUNCTIONING. WAS BOUNCED BACK AND FORTH FOR 7 MONTHS BETWEEN THE DEALER AND THE DEALER'S REPAIR SHOP WITH NO SUCCESS. THE REPAIR SHOP HAD MY CAR ON AND OFF FOR APPROXIMATELY 20 DAYS. ALWAYS SAYING THE PART IS COMING. I TOOK MY CAR BACK AFTER THE FIRST FEW DAYS. WAS TOLD TO CALL NEXT WEEK, OVER AND OVER AND OVER. FINALLY WENT TO THE DEALER AND TOLD THEM, KEITH, I DID NOT WANT THE CAR. THE REPAIR SHOP CANT FIX IT AND I NEEDED A CAR THAT WAS IN GOOD WORKING CONDITION. KEITH PROCEDED TO TELL ME THAT THEY COULD GIVE ME A COMPARABLE CAR BUT I WOULD HAVE TO PAY THE DIFFERENCE IN PRICE SINCE MY "LEMON" HAD DEPRECIATED. I WASNT BRINGING A "TRADE-IN", I WAS RETURNING A LEMON. HE LIED AND SAID THAT IT WOULD TAKE A FEW DAYS (WHEN I CAME TO BUY THE CAR IT TOOK A FEW HOURS). ULTIMATELY THE REPAIR SHOP CALLED ME AND SAID THAT THEY HAD FIXED IT. I TOLD THEM I HAD SPOKEN WITH KEITH AND I WAS NOT TAKING THAT CAR BACK. KEITH, IN THE MEAN TIME, TOLD THEM THAT I WOULD TAKE IT AND THEY SHOULD CALL ME. HE LEFT ME A VOICE MAIL SAYING THE CAR WAS READY AND WISHING ME LUCK. THIS AFTER HAVING TOLD ME THAT HE WAS GOING TO GET ME A COMPARABLE CAR OR GET ME OUT OF THE CONTRACT. DECEITFUL, DISHONEST, INCONSIDERATE, UNRELIABLE, INCOMPETENT, UNETHICAL, AND OUT AND OUT LIARS ARE SOME ADJECTIVES I WOULD USE TO DESCRIBE THIS DEALERSHIP. ONE MANAGER HAD THE GALL TO SAY "I DONT MAKE THE CARS, I JUST SELL THEM". WHAT THE HELL IS THAT TO SAY TO A DISGRUNTLED DISSATISFIED CUSTOMER.

I buy several cars per year and this dealership is by far...

I buy several cars per year and this dealership is by far the worst Dealership I have ever worked with. Very unprofessional, raised the price on me 3 times. Before it was completed, I ended up paying almost $800 more than I originally agreed!!!! I am disgusted with this dealership. I never write reviews, but I could not hold this one back. WORST CAR BUYING EXPERIENCE EVER!!! I seriously don't know how they are still in business and how they can hold a franchise!!

My husband and I bought a Toyota Camry from this...

My husband and I bought a Toyota Camry from this dealership last year thinking we were walking away with great car. A year later, we found out our car was previously in 3 car accidents with bad damages. The Carfax report they showed us didn't reveal this information. City world edited the carfax report to show no accidents. This place is a scam and will make you feel like you are walking away with a deal, but your not. They will edit the report or show you a carfax report for another car making you believe it's for the car you are buying. Please go elsewhere! Not the way to do business.

I went to this dealer to buy what would have been my 4th...

I went to this dealer to buy what would have been my 4th Ford/Mercury car. I would like to think I am a preferred Ford customer after 9 years and never a late payment.I left the dealer so disgusted that the thought of even giving one dime to Ford was not happening. After being at the dealer for an hour and the salesman going back and forth to the manager several times I was advised Ford was out of my price range. The manager never came over. I left feeling very disgusted.My husband and I are middle class and fortyish. We lease since it is cost effective for us. We also like a new car every 3 years and take excellent care of our cars.Unfortunately, my measly $350.00 - $375.00 monthly payment will not put me in a new Ford or Mercury car.They did offer me a Ford Focus.....I was driving a Milan.I would never go back to that dealer nor would I ever recommend them!