Chapman Ford Chrysler Jeep Dodge Ram Of Horsham

Great experience

Steve was very friendly and accomodating. He made sure everything was in order and ready to go before we got to the dealership. The entire experience was quick and painless.

Great experience!

Great experience at Chapman Ford Chrysler Jeep Dodge! The dealership was great and the customer service was very attentive and friendly. I would definitely recommend them to anyone looking for a new car.

Great Exoerience!

I had a great experience. The dealership is large and the customer service is great. The sales people really work with you to find what you want, they are knowledgeable, and they are not pushy. I would absolutely recommend this dealership.

Car Purchase

My wife and I were in the market for a new SUV and visited Chapman Jeep in Horsham, PA...I have purchased and leased many vehicles but I have to say it was one of the most pleasant and professional dealerships I have ever worked with. They made the process simple and very enjoyable. We worked with our sales consultant, Steve Levitt and sales manager Brian Nickett and they were both extremely professional and great to work with!I would recommend Steve and the Chapman dealership to anyone looking for an easy car purchase, good pricing and all around professional atmosphere!

All I want is an extra set of keys

Just bought a 2013 Camry and was given the run-around over an extra set of keys. I guess once you've purchased the car, there is no reason for anyone to talk to you.

2015 Dodge Durango

The staff at Chapman Dodge were super courteous and helpful. We traveled 90 miles because Chapman Dodge gave us the best deal on on 2015 Durango!! We love the car & the purchasing experience was phenomenal!! The car was ready when we got there & the paperwork was quick also. love the new car! thank you for an excellent experience!! would definitely recommend! Thank you Jason, Michael, Ken & Joe!!

Great Dealer

I worked with a wonderful dealer who was very helpful! He completely showed me everything about my car and was very patient and wonderful while I was selecting the car for myself! He made me feel like a very valued customer.

Great customer experience and got the best deal

My family had purchased two vehicles from Chapman, and provided excellent recommendation of their salesperson Steve Levitt. I received the best hassle pricing on our new vehicle from Steve and came from out of state to purchase our new Dodge from him as a result. Excellent customer service, friendly, knowledgeable, and efficient! we got our paperwork done in record time and took delivery of our new Dodge. I will definitely recommend Chapman because of Steve Levitt. Thank you!

Great experience definitely recommend

I had a great experience here everyone was very welcoming and willing to help get all of the needs I was looking for. I left very happy.

Best of the Best!

Kelly was a joy to work with. She had so much patience explaining everything to me about my new 2016 Jeep Cherokee. Steve was very friendly and made me comfortable with my decision to buy.. Ken went the extra mile to seal the deal by making it affordable for me. I would definitely recommend them to anyone that is looking to buy a new Jeep.

Should be Salesperson of the Year

Steve Levitt is the best auto salesperson weve ever dealt with. We cant express how much we appreciated his no- nonsense approach, his straightforward attitude and his incredible knowledge of all the Jeep vehicles. We most definitely recommend Steve to anyone who wants a positively exceptional car buying experience devoid of the typical car salesman schmooze. We only hope he is still available when we return in three years for our next vehicle!

Amazing Jeep!

I love my brand new 2016 Jepp Cherokee thanks to Steve & Brian! They were so friendly and professional and continue to be helpful even after the purchase! I'm so glad I went with Chapman to buy my very first car!

Excellent experience!

A very easy car buying experience! The team was friendly, the price was right, and we didn't feel pressured. We recommend working with Steve L. and the dealership for sure.

Phenomenal!!!!

Steve L, my new car representative, was great. He was knowledgable of the vehicle, and answered every question I had about the Wrangler. I was amazed at how stress-free the process was, and would recommend Steve and Chapman to anybody looking for a new vehicle. Thank you!!!

2016 Jeep Cherokee Latitude 4x4 - Purchased August 2015

My husband and I purchased a 2016 Jeep Cherokee Latitude 4x4 from Chapman Horsham in August 2015 as we wished to trade in his 2007 Chevy Equinox. Having never driven a Jeep before and not as familiar with the brand we decided to take a look at them. Originally, we went to dealership to look at the 2015 models as they were moving the inventory for the 2016 models. Steve Levitt, one of the sales representatives, approached and offered to show us the models available. With the inventory of the 2015s low, Steve had us look at the 2016 models as well to gauge the differences between the two. As we told Steve when we walked in, we had a monthly payment we were comfortable with, and he kept repeating, well work with you. We decided to test drive the 2016 rather than the 2015 model. The ride was smooth and comfortable. Not to mention, the features! Once we were back at Steves desk he worked with us to find a price that again we were comfortable paying each month. Steves patience working with us and the finance team at Chapman was remarkable. They provided us a good trade in-value for the Equinox and found as many qualifying discounts to bring the price of the car down. He compared the numbers for the 2015 and 2016 models and the options for financing. In the end we went with the 2016 model. We additionally bought the 5 year protection plan and all parts 7 year warranty that covers many aspects of the car from damage on the outside and inside. Before finalizing the process, we asked Steve if it would be possible for Chapman to put a hitch on the car. In the end, Chapman does not install hitches, but they were able to work with us to provide payment for half the cost of the hitch and install somewhere else.Hands down this was a great experience. The 2016 Jeep Cherokee Latitude 4x4 has been great so far and we were fortunate to have worked with Steve!

No pressure dealership

The 1st time I met Steve, I knew that this Chapman dealership was the one for us & 2 weeks later a new Jeep Cherokee Limited was ours.

Great customer service, worked around a price I wanted

I am leasing a 2015 jeep patriot from chapman jeep dodge and ram, my dealer was Ken Marko, he was very helpful in choosing a vehicle and working around the price I could afford, I am absolutely in love with my jeep! Runs like a champ!

Steve is fantastic

I just purchased a Jeep Wrangler through Steve Levitt, and I couldn't have asked for a better experience. He was timely, respectful, easy to work with, extremely professional and courteous. He's pretty dam awesome. This is the second vehicle that my family has purchased through Chapman, Steve specifically, and we would never go elsewhere. Can not say enough good things about both Steve and the rest of the staff at Chapman.

A homerun

I had an overall awesome experience. I worked with Steve Levitt---sales rep and Frank Alxander--sales manager. Both were a pleasure to be around and treated me kindly. Never once did Steve make me fell uncomfortable and get pushy towards my purchase (like other sales reps have from other dealerships) which was the best part. I would recommend Steve for anyone who is looking to purchase a car. He's very easy to talk to & a stand up guy. Frank Alexander the manager also made the experience enjoyable. He was personable & funny which made finishing paperwork at 10:00pm easier. If you're looking for an enjoyable experience ask for Steve

2015 jeep cherokee

Great place to buy a car. They take care of all your needs. Go see Martin Davis and Mike Oleary for your sales men and Frank Alexander for the sales manager. All very helpful and a pleasure to work with. Chapman Ford in Horsham goes above and beyond to make you happy. I would definitely buy another car from there.

Misleading and Deceptive Practices

Below is my email in response to an "automatic email sent to me on the morning of 6/10/15 at 6:30 am from a representative at Chapman stating they were trying to get in touch with me to come in to test drive the vehicle I was interested in...Chapman's internet marketing process is so problematic I don't know where to start...Even this email highlights the inadequacies of your system as it implies you are still trying to get intouch with me, despite the fact that you have spoken with me twice on the phone and met me in person yesterday. It is obvious that the focus at Chapman's is 100% on selling cars and 0% on customer service.Yesterday I took a half day off work to drive 3 hours from my home in Salisbury MD to look at 2 cars I saw on cars.com. I sent a return email indicating my interest in the vehicles and received emails from you thanking me for my interest and that they were still available. You called me twice on Tues June 9 first at 9:10 am to find out when I could come to see the vehicles and then at 4:45pm to find if I was still coming. I told you I was coming from Salisbury MD yesterday morning, and during the second call notified you that I was on my way and caught up in traffic around Philadelphia, but would arrive within the hour.Upon my arrival to Chapman's I asked for you by name and was directed to another salesperson. You did make a brief appearance and said I was in "good hands." Much to my surprise I was told that the first jeep I was interested in, a yellow 2013 Rubicon had been sold "just a half hour before I arrived" and was already off the lot being prepped. The second vehicle I was interested in was a 2015 yellow Rubicon Jeep. This vehicle was actually in the show room and was a demo vehicle which I was told had been been driven by the owner of the dealership. I inquired about the price listed on the windshield tag as it was approximately $13,000 more than the price listed in the Internet ad! The salesman wasn't sure why there was a discrepancy and went to talk to the general manager. I was told that the Internet price did not include the "add-ons" and these ads were handled by A "third-party"and essentially Chapman's had no responsibility for the error. The salesman then told me that The general manager would call the owner to see what they could do to resolve the situation. After approximately 10 minutes I was told that basically there was nothing that could be done and the price would remain the same as the tag price on the windshield. The salesman was profoundly apologetic and professional however he was caught in the middle between a detached Internet marketing department and upper management. When I reiterated my disappointment in how Chapmans had handled this whole situation and said I would not consider paying $13,000 more than what had been advertised on the Internet I started to leave, and the salesman said he just wanted to have his general manager speak with me before I left. The general manager again apologized for the situation and said he would "Call the owner" and see if something else could be done. When he walked away I said to the salesman I thought he already called the owner, he replied no he must've spoken to someone else... at any rate, the GM came back and said they could do another thousand dollars off the window price, As they were already taking a "thousand dollar loss" on the vehicle.What happened yesterday at Chapmans in my mind is inexcusable. I wasted eight hours of valuable time traveling to and from Horsham Pennsylvania. I work in the service industry and I understand the importance of customer satisfaction. There is a big disconnect between your Internet marketing department and your sales force on the floor. This very email I received this morning illustrates this point. I feel that given the circumstances the Internet price should ultimately be honored for the 2015 yellow Jeep Rubicon. I understand that may represent a significant loss to the auto dealership, however a greater loss is losing potential life-time customers. I hope others can avoid similar pitfalls in dealing with Chapman's Auto Group.

Amazing Experience!!!

Coming from a 2011 BMW, I was use to be treating in a customer oriented manner! I was immediately blown away at how accommodating and courteous all of the staff at Chapman were. They were more than willing to help me customize my 2015 Jeep Wrangler exactly the way I wanted it. They went over and above to make sure that I was satisfied with the vehicle and my purchasing experience. Communication was nothing less than outstanding. They fielded my multiple questions while I waited for my ordered vehicle to come in. Again, I can not say enough nice things about Chapman Jeep and their entire Staff. Special credits go to Steve Levitt (Sales Associate) and Frank Alexander (Sales Manager). Amazing! Not only did I get great car, but I also feel like I made new friends!Thanks for making this car experience nothing less than spectacular!

Drove 1.5 hours for nothing

I started by sending in a request for information on a car to be emailed to me, I never got the email. 3 days later I recieved a call to look at the car because it was "still there." Drove 1.5 hours to come see the car and turns out it was there but sold. Save yourself time and go anywhere else.

Great place to purchase or lease

Great experience. Mike Werner was friendly, helpful and knowledgeable. I will recommend this dealership to everyone I know. I know I will be going back.

Very helpful

Had a great experience there. Steve levitt was a really great sales men. Didn't fell pressered in to buying anything. Everyone was really nice and friendly. I would refer everyone to go to this dealer and make a deal with them.

2015 Jeep Cherokee

I was in need of a new car, and stopped by Chapman Jeep based on reputation. With the help of salesman Ken Sheldon, Sales Manager Frank Alexander, and Finance Specialist Tara Juel, I drove off in a 2015 Jeep Cherokee that day. Remember those names when you decide to purchase a new vehicle. Ken helped me pick out my car, was extremely personable and knowledgeable, and led me to the right choice. From there, Frank was able to parlay my needs into a great deal. When they directed me to Tara in order to sign all of the annoying paperwork, I was pleasantly surprised by the way she organized and simplified the process. Overall, Ken, Frank, and Tara were able to provide me with an excellent experience, which would normally deter me from a dealership. My family and I will continue to deal with Ken, Frank, and Tara for all of our automotive needs. I will proudly drive around with the Chapman logo for years to come.

Mike Werner

Mike was so knowledgeable and went above and beyond my expectations. I was with my 16 year old and he went over everything in the cars and gave him safety tips. I'm not a person that usually writes reviews but I think everyone should have the same experience when shopping for a new car. I recommend Chapman.

IN LOVE with my new 2015 Jeep Cherokee thanks to Ken Marko!

I'm so in love with my new 2015 Jeep Cherokee Limited! I visited the Chapman website and worked with Hailey to acquire an internet/e-Price. When I met with Ken on Friday he honored the e-Price and worked to get me the best deal possible! Ken was very friendly, hilariously funny, and extremely accommodating to my family on Friday night. I highly recommend his level of service to anyone looking for a great vehicle at a great price.

Love Our Explorer Sport from Horsham

We drove 300+ miles to come to Horsham to purchase our 2015 Explorer Sport. Mike Werner was great to work with. We felt that we got a great value and coming here was well worth the drive.

Ken is the man!

Ken was amazing , he helped me find the perfect car and the price point I was looking for. Extremely knowledgeable answered any question I had - very personable and willing to help with whatever you needed. I would definitely recommend this place to anyone looking for a new car weather it's your first or an upgrade go here and go see Ken!!!

Sales person MIke Werner

I've purchased three cars from Mike Werner at Chapman Ford.I can trust Mike to get me the best deal and the best car.He does follow up to make sure I'm satisfied with the cars.

Easiest car buying experience!

I was shopping around for a new Grand Cherokee. Called a few dealers and even went to 3. Called chapman and spoke with Ken Marko. Chapman is about 40 min from our house. We got a great deal and the best customer service I've ever had at any dealer. we will definitely be back for service and future vehicles.

Ken's Awesome!!

Ken did a great job getting me the car I wanted. Brian did a great job at getting us the price we wanted. We had a good experience purchasing the car after we been driving the same car for the past 13 years. Will recommended Chapman to my family and friends.

Out of state purchase

I bought a used Jeep Wrangler at this dealership from out of state. They went out of their way to make this an easy positive experience for me. Picking me up at my hotel, ensuring everything was done correctly for a different state. Mike Werner was a very helpful, honest person to work with. I would highly recommend this dealership. I had been looking for this particular vehicle for months and their price and service couldn't be beat.

Smooth as silk

Entire purchase and delivery, smooth as silk. Mike was very knowledgeable and easy to work with. He gives car sales people a good name. Have referred several people there since our visit.

Friendly sales staff

Stopped by briefly while I was in the area. Talked with Mike Werner, one of the salesmen. Even though I was just starting to look for a vehicle and hadn't made up my mind if I wanted a pickup or not, Mike was patient and I didn't feel pressured at all to buy something. He showed me around and let me look I appreciated that. He was very professional and when I'm ready to buy I will be back to buy a vehicle from Mike.

Too easy

This was my first purchase of a car first big purchase period. Mike made it the easiest thing in the world not what I expected never thought it would be that easy. Thanks Mike

Great

I talked with mike about the car I wanted and he got it for me. He was prompt and very knowledgeableI would recommend mike again

Great service

Went to Chapman and Bought a new car from William Wong. The service was excellent from both him and the finance manager. Would definitely recommend.

Top Shelf Dealership

I really have to commend the management at Chapman Ford. Their personnel are all very competent and friendly. Mike Werner is working with me and this guy really goes the extra mile to meet your needs... Bravo!

2015 Jeep

The option combination I wanted wasn't common, and Ken worked with me to find the right jeep and bring it in for me. I am very happy he helped me get just what I was looking for!

Purchased new 2015 Jeep

I have purchased or leased 3 vehicles from Chapman in Horsham in the last 5 years. I am still very new to buying and leasing cars but I will say that no other dealership provides the same level of customer service as Chapman in Horsham. I worked with Kenny Sheldon and Ken Marko, both guys were awesome and very helpful. I asked for a great deal and they went above and beyond to make that happen. Ken Marko even stayed late on a Friday night, well past closing, to make sure that I was able to drive the vehicle off the lot that night. I would recommend the two of them to anyone who is looking for a great vehicle at a great price. The whole service team made it happen. I couldn't be more happy with my purchase.

very friendly salesman

My experience far exceeded my expectations. Mike Werner was very friendly and Knowledgeable. I would recommend buying a car from them. Mike has taken care of my friends and family in the past and I've heard nothing but great things about how they were treated from him.

Excellent customer service!

Mike Werner made my car buying experience a pleasure. He found exactly what I was looking for and at a reasonable price! Will definitely come back when I'm in the market for a new car again!

Very helpful

Mike Werner was very helpful in figuring out my options! I can't wait to come back to buy a new truck from him soon!!

Excellent Experience at Chapman

We were looking for a Dodge Durango with specific options but needed to stay within a certain price range. Ken Marko was very persistent trying to find the right vehicle for us. When he could not locate a Durango with the options we wanted, he worked with his sales manager and offered to order it with all of the options we needed and still deliver it at the price we needed. An overall great experience. Very friendly staff all around.

RENEGADE

I have never left a car dealership feeling such relief and pure happiness, knowing that I made the right decision on the perfect car. Ken Marko is by far the best salesman I have worked with. I went in to test drive a 2015 Jeep Renegade, and drove out the owner. The overall experience was quick and painless with numerous options to test drive, with different packages offered. Ken worked his magic and made my dream a reality. Thanks Ken, could not be happier!Stephanie Cirino

Love my Ram 2500...

Want to thank Ken Marko for getting me into this great truck. Have to say Dodge has really stepped it up on their truck line. Very friendly and knowledgeable. When stopping in, ask for Ken.

Purchased Used Car

Fantastic experience. Honest sales person, Mike Werner, great cars, great prices, good financing. No pressure this is my third car that I have purchased. I have been happy with with all three cars. Two new and one used. Our family only buys from Chapman Ford, Horsham

The best experience...

3rd vehicle purchased thru ken Sheldon, he is there's best!!!!!! Professional, courteous, friendly, a model car salesman. THANK YOU!!! I will recommend Ken to all my coworkers, tax refund season.

Purchase of Dodge 1500 2015 year.

Got my dodge truck with help of Kenny Sheldon and Frank Alexander at Chapman ford in Horsham pa. Was very quick,in and out without any surprise's and a great deal. Would recommend Chapman to my friends and to be sure to see Kenny and Frank.Good job guys, no stress and very easy experience.

Mike Werner Sales Dept

Mike is honest, knowlegable, and made the car buying experience great. He took his time to explain things and gave us the best deal possible,

Fantastic Buying experience

I recently purchased an F150 XLT 4X4 through Capman Ford in Horsham PA. Dealing with my saleman Mike Werner was a gereat experience.Mike took his time showing me differnet trucks explaining the differnet features and benefits of each. Mike really listened to what i was looking for and helped me pick out a great truck. From that point on he went into overdrive and had me on my way in my new truck in a very short time. Mike Werner is a great guy and i would recomend him to anyone who is looking for a new vehicle. His knowledge and professialism sets him apart from other salesman !!

Quick and easy.

I recently bought a ford explorer from Chapman. Never in all my years have I had such an easy quick experience. No hassles, no hold up, just complete honesty and efficient work by my sales man Ken. Grateful and we are loving our car.

Wonderful experience!

We had a great experience at this dealership! Everyone was so friendly and helpful. They worked hard to get us the car we wanted at a great price!

Great cars and service

My family and I have purchased many cars from this dealership and we have always dealt with William Wong. He is friendly, knowledgeable and always steers us in the right direction. We've loved all of our cars. The service department is also exceptional.

great experience

Went in looking to purchase my first brand new car. Ken Marko was my sales representative. He was extremely helpful. He helped me find the best fit for me as well as getting it at the price I could afford. The entire staff at Chapman was very welcoming and not pushy to any degree. I would highly recommend anyone looking to purchase a new vehicle to go to Chapman and ask for Ken Marko

"Friendly, knowledgeable and fair"

. I have purchased eleven vehicle from Chapman Ford Horsham over the years. All for personal family use. I would recommend this dealership and salesperson Mike Werner to anyone looking for a new vehicle. Mike is extremely helpful with all issues during and after the sale . The service department is fast, courteous and informative . I will return when it is time for another vehicle.

The way car buying should

Ken marko was excellent in helping me get into the car i wanted and made the experience at chapman amazing would definitely recommend to others and would return myself

Excellent Service

Mike Werner and Courtney from the internet sales department were both excellent in assisting me in purchasing my vehicle. They both have excellent Customer Service and I would do business with them again at Chapman.

Awesome People!

I went into Chapman Jeep looking for a deal. Kenny Sheldon helped us. He is very nice and friendly! Kenny is a great guy and did his best to help us out! I RECOMMEND to Stop in and see Kenny Sheldon!

Perfect shopping experience and service

Kelly Smith (sales dept.) was fantastic to work with when I went looking for a new vehicle. She was very friendly and best of all did not push me to buy anything, she let me know all the details about the vehicles I was interested in. Kelly is very knowledgeable about all the features and even service plans. One thing I liked was she didn't sit me at her desk and try to work numbers on a vehicle that I just saw. Most dealerships would have you sit there and run numbers until you wanted to buy the car. Kelly made herself available via phone, email, and event text if I had any questions. I prefer email or text so that was a great bonus! I did purchase a 2015 Jeep Grand Cherokee from Kelly. When I first visit the dealership and met Kelly, I was undecided on the type of engine, diesel vs gasoline. Kelly took the time and sat down with me to work out all the pros and cons of each engine and even helped me calculate which was the better value over the life of the vehicle. She didn't try to sell me on the more expensive diesel model, because she wanted me to find the right fit for my needs and best investment. I ended up building a Jeep to match my needs and Kelly kept me updated along the way and even keeps in touch since my purchase. Please visit Chapman and ask for Kelly!

Hassle free

FrankKen Marko did a great job for both me and my business partner helping us lease vehicles that worked for us. The experience was easy and hassle free. I would recommend Ken to anyone looking to buy or lease

Incredible experience

I've dealt with many dealers over the years and the general experience is either luke warm or negative. That changed when I decided to test drive a Jeep at Chapman. My salesperson, Kenny Sheldon, was absolutely on point, friendly, and trustworthy. I could tell he was actually looking out for my needs as opposed to making the sale.Their lounge area is top notch, the vehicles are well maintained and easily accessible. I was most impressed with the management team as well. Always stopping by to make sure you are comfortable and enjoying your experience. Overall, I'd not only shop here again, but I have already recommended this dealership to some friends.Incredible experience!

Great experience at Champman Ford

Had a great experiencing purchasing my first vehicle with Shane Berkery at Chapman Ford of Horsham. Shane made the purchasing experience as easy as possible and was extremely knowledgeable and helpful for a first time buyer. Shane was able to answer all my questions and put my mind at ease.

Great experience

Steve did a great job of making himself available to answer any questions that I had, and really helped me to figure out what I actually wanted, and how I could make that fit in my price range. Steve was also very knowledgeable about the vehicles, and was willing to give straight answers, which I really appreciated. I would definitely recommend Chapman to anybody looking to buy or lease a car.

Wonderful experience

Really enjoyed working with Steve and Frank. They worked with me to not only find the perfect car for me but to secure financing I could afford.

Chrysler 200

Leased a new vehicle from this dealership and from the time I walked through the door until I left was like being with old friends. My sales representative Kenny Sheldon made the whole experience pleasant. Kenny and the entire staff were amazing!

Great Service Ken Marko / Frank

Had an awesome experience at Chapman in Horsham Friday 2-27-2015. I purchased a 2014 Dodge Ram Quad Cab> Ken was an amazing sales man went far and beyond his means . Want to thank both Ken and Frank for all their great help, I really recommend your dealership and I will come back to purchase another vehicle..

Just What I Wanted

Yesterday I leased my fifth vehicle from Chapman. Well, not all of my Jeeps have been leased, but all of my Jeeps have been from Chapman. First, the staff is unbeatable. I know them all by name and they all know me. I'm not sure they ever take a day off, because every time I come in for service George is right there! But about last night ... I arrived late - around 6pm. Ken Marko bought me pizza and Frank Alexander immediately starting bringing cars to the window of the dealership doing a sort of fashion show of cars he thought I would like (that's awesome because it was COLD). After doing a couple of test drives, we got down to the brass tacks. I told Ken and Frank my bottom line monthly payment (I truly don't care about the overall sticker price) and they got me a 2015 Jeep Grand Cherokee Overland at a $1 LESS than the price I wanted. Although we were there until 10 pm, we got the deal done and the whole staff - down to the detail guy - stayed to make sure I was happy. They were awesome and I even got a hug at the end.Chapman truly does hire quality people who care about their customers. Although I'm moving out-of-state, I think I'll come back and get my cars from Chapman.

Ken Marko made us very happy customers!!!

Sales associate Ken Marko was absolutely phenomenal! We had such a great car buying experience from the moment I contacted him by phone, to driving out of the dealership with a new car. I was referred to Ken by someone who had great things to say about him. I contacted Ken by phone and told him that my daughter was in desperate need of a car. He could hear the stress in my voice and reassured me that he would do all he could to help. After giving him all the details of what she could afford and what she was looking for, he (in a very short period of time) found a car that was perfect! We went right down to the dealership to test drive the car. My daughter loved it! Not too much time later, we drove out of the dealership very happy customers! Ken went above and beyond to help us! Because of his kind nature, honesty, and knowledge of cars, he made our car buying experience painless and successful!!!My husband and I will be in the market for a new car soon. We will definitely be going back to Chapman Ford Chrysler Jeep Dodge of Horsham....and to deal with Ken Marko!

Great transaction with Ken Marko, THANKS!

Ken Marko is a fantastic sales advisor with great product knowledge & a total customer-centric mindset. Ken leading the sales process made our purchase experience a smooth and pleasurable one. We highly recommend Ken Marko and Chapman Ford Chrysler Jeep Dodge of Hosham as your choose for a new or used car. We will be back for my next purchase. We dealt with a several dealerships (other car makers as well beyond Chrysler) while making our decision and none came close to the level of customer service & commitment we received from Ken. He was available & happy to answer all our questions about the car and the different options to lease or purchase. There were many. He took the time to ensure we had full understanding. Other dealers lost interest immediately once they realized they didn't have the vehicle on inventory or too far off in price. With Ken, he worked on our-behalf to get us the price we wanted based on our budget and not once told us it could not be done. I highly recommend speaking to Ken first prior to making your next purchase/lease.....friendly and professional. Feel free to contact Ken if you want to deal with people that care about your driving experience: kMarcoatchapmanautogroup.com We absolutely love our Durango & get many compliments on it.Also want to thank Brian Nickett for his help as well!

Knowledgeable and honest salesman

Just pulled my Ram 1500 into the driveway. Couldn't be happier. Bob Nieves was thorough, knowledgeable and friendly. He worked with us until we reached a deal that was fair to all. We highly recommend this dealership and Bob Nieves to anyone.

Worst car shopping experience ever

I would give this dealer zero stars if possible. Looked at a 2015 Jeep Wrangler Sahara unlimited. Upon walking into the dealership the jeep show room is dirty and looks like a 2nd rate used car dealership. The salesperson knew nothing about the Jeep I was looking at - no experience what so ever. I was educating him on the features. After going through 3 offers the sales manager came to discuss the pricing with me. He was rude, unprofessional and fell just short of excusing me of lying in regards to pricing I received from another dealership. I left Chapman and went straight to Fred Beans in doylestown. What a different experience. I ended up getting the exact same jeep from Fred Beans with all the options I wanted for $2k less than Chapman offered me. If their emblem is on your car - you definitely paid too much!

Fantastic service all around

This dealership really made all my wants and needs in a vehicle come true! Everyone was very friendly and went above and beyond the call of duty. Great experience!

Bob Nieves was terrific

Our experience with Chapman and our salesman Bob Nieves was impeccable . He was extremely knowledgable about the vehicle inside and out. I would highly recommend them to anyone looking for a Jeep . Pleaseant ,quick and polite. He even brought the car around right to the showroom door due to the extreme cold weather. Door to door service. The other Jeep dealer we saw made us walk around in sub freezing weather.

HANDS DOWN, TWO THUMBS UP!!!!

I can't say enough about my experience with Chapman of Horsham. The staff was courteous & welcoming from my first phone call, until I drove off the lot with my vehicle. The professionalism & honesty with this crew, is something I have never experienced with any other dealer. I was met by Kenny Sheldon, who took very good care of my needs and wants. Although it was 8degrees outside, he never once complained about helping me find the right vehicle. He was very personable, which made it all too easy to give up my money!! Wonderful guy, honest company, worth the drive.

Best Experience car shopping!

Want to recommend the Chapman Ford, Dodge, and Jeep family to everyone who's looking for a new automobile. My wife and I were treated like family not as customers. Ken Marko and the upper management staff helped us find the perfect truck for us. They were sincere and genuine with all of our questions and needs. We couldn't of asked for a better group of professionals to help us find the perfect vehicle for our family. In the past we dreaded the whole car buying experience, but after our experience here at Chapman I know that I never have to feel that way again. We loved our time with Ken and staff and love our new car even more. Thanks again for everything! We will be sure to spread the word to anyone looking for a new vehicle. Take care and see you again!!!Regards,Marc and Jayna

Kelly Smith at Chapman was great to work with!

My family and I unexpectedly found ourselves in the market for a car. We came to Chapman to look at their Jeep Grand Cherokee and spoke with Kelly. Right from the start we immediately liked and connected with Kelly. She listened to all of our needs, concerns, even discussion about competitive products and handled our questions with professionalism, compassion, and understanding. On top of which, she and the entire Chapman dealership made our 5 year old daughter feel at home and part of the whole car buying process. We have never had such an easy, enjoyable and rewarding experience than buying our Jeep at Chapman. This dealership treats their clients like family, and are truly interested in creating long time partnerships with their clients and not one off deals. You can be sure we will buy from Chapman and Kelly again....our 5 year old already picked out a nice yellow Rubicon she wants. Thank you Kelly and the entire Chapman dealership for our great experience. We love our car!

Best Service Ever!

Ken Marko Rocks! I walked in ready to buy a new car but knowing that money was tight so I had to be smart about my decision. So I started off looking at a bottom of the line Jeep thinking that is all I could afford. Ken listened, truly listened to everything I wanted and all of my financial concerns. I felt more like I was hanging out with friends then buying a car and truly trusted Ken. He was able to get me into a much better Jeep than I every expected I could afford and still stayed right in line with my budget. I have bought numerous cars over the years and always had issues, being a female and buying a car can be difficult. I love my new Jeep Cherokee and can't wait until my first oil change so I can go hang out with everyone at Chapman! They truly made this the best car buying experience I ever had!

Bob Nieves rocks!!!!!!

Thanks Bob!! I really love my new Grand Cherokee. I recommend Bob and Chapman jeep. Bob was both knowledgeable and professional. Bob took the time to go over all of the options and features in my Jeep. It was like buying a jeep directly from a factory engineer!

Professional, knowledgable

Thanks to Bob Nieves! We LOVE our new Jeep. Bob went out of his way to make sure we knew everything we possibly could about our new Jeep. We have been back to the see him with additional questions and he is always extremely helpful and personable.

Comfortable

Last Friday night 1/16/15 went to Chapman Jeep to look at a Wrangler and Ken Marko greeted me at the door. He showed me a Wrangler and 3 other cars when I decided on the Chrysler 200. Never once did I feel pressured to buy. I highly recommend Ken and the Chapman Auto Stores for your next new vehicle. Everyone is so nice at this dealership. So friendly and welcoming.Thanks again,Joanne McGintyHappy Chrysler Owner

Ken Sheldon is the greatest!

I thoroughly enjoyed working with Kenny Sheldon!! He was so helpful and I LOVE my new Jeep! He took such great care of me and his customer service was spot on. Thanks, Kenny!

Horsham's Local dealer w/ great customer service!

Good Morning Ken, I wanted to thank you for all your help and assistance which was extended to me and my family by you and the Chapman team at the Horsham dealership when we bought our new RAM 1500 pickup truck. I must admit, I was originally going to purchase a pickup truck from one of your competitors, but after comparing vehicles side by side and option to option, we decided RAM was the best choice. We reside in the Horsham area and it is important to us to support our local businesses. The moment we walked into the Dodge / Chrysler building we were greeted by you and the Chapman team and after a brief discussion on what we were considering, you immediately put me and my son, David, at ease by your sincerity and product knowledge. After numerous meetings with "other" dealers, we decided that Chapman was the best choice for our purchase because the Chapman team gave us the best price for our trade in, the best service warranty and the best customer care which is very rare in today's market. Many thanks to you, Ken, for providing us with excellent customer service! I look forward to a long relationship with the Chapman Dodge /Chrysler team. PS: Please convey a hearty thanks to Brian Nickett, Jose, Bob, Steve and all who helped us in our purchase of our new Dodge Ram Sport pickup truck. You guys are the best!Thank You,Frank & Diane Roach

Great Experience

Chapman Horsham was the first dealership my wife an I went to when we began our search for our new SUV. We were fully prepared to be attacked by salesmen when we walked in. This was not the case. We walked into the showroom and was approach by Bob. He didn't bug us or attack us with a sales pitch he simply introduced himself and gave us his card. After walking around for a couple minutes our questions began and he was extremely knowledgable. He walked us through every component of the Jeep Grand Cherokee. After the great tutorial we left the dealership and went to three others and the service was no where near the same nor was the price. After we agreed on a price with Bob, the closing process was quick and easy. We have had the Jeep Grand Cherokee for a month now and are extremely happy. This was the first car my wife and I bought together and I'm surprised to say it was a fun/easy experience.

average

Did not buy from them. got a better deal somewhere else. but they were OK. I would go back again, but the pricing has to be more of a discount. But thanksBill H

Excellant experiance at Chapman

We actually had started our search for a jeep wrangler at a dealer closer to where we lived. Passing Chapmans lot after hours my husband pulled in to take a look at the many jeeps that were available. My husband and daughter met Steve Levitt getting ready to lock up for the night, but he still had them in and answered many questions , not rushing them at all. He was such a genuine person, even though the dealership was quite some distance from our house, my husband immediately decided to deal with Steve. Through the whole sale , Steve was such a pleasure to work with. If there was a question or concern that we had , if he wasn't completely sure of the answer he would put some research into it to give us a full detailed answer and then some. We are so pleased that we met Steve and were able to have him handle our sale. Such a large investment can be a stressful process, but through a special order Steve was able to get exactly what we wanted and needed out of a vehicle. He honestly cared more about us being comfortable and happy with the whole process than him actually getting sale out of it. It was truly refreshing because you very rarely find that quality in a salesman. There isn't a thing from start to finish that we would change, and would very highly recommend Steve Levitt.

Been dealing with Chapman for years

I have been buying my cars from this dealership for 20 something odd years now. My experience with the dealership has always been memorable. The customer service is also very good and the people that I have dealt with in my years have helped me a great deal. I am also very satisfied with my car/truck selection everytime. Chris assisted in my last experience at Chapman and I am very pleased with him,

Great service

Steve Levitt, our sales person, was great throughout the process. He communicated well, worked with our budget and gave a fair lease payment on out Grand Cherokee

Purchase of certified preowned Chrysler 200

I was stopping at this dealership (on my way to another where I was going to make a purchase). After talking to the salesman at Chapman Horsham, I was so convinced that I didn't need to go any further. He seemed so knowledgeable, informative and honest, I knew that this was the place to buy. He was very upfront about everything. So far, I am very satisfied with my purchase.. Dave F.

Recent purchase

I bought my 2014 Ford Escape a couple of weeks ago and I am absolutely in love! There couldn't of been a more perfect car for me! The salesman I worked with, Kelly Smith, was so friendly and so honest and helpful! She definitely made my purchase a lot easier and broke things out for me very well as this was my first purchase of a brand new car. Everyone was very helpful and friendly. I will most definitely be telling all my friends to use this dealership!

Keep Cherokee

Great customer service! I went to two other dealerships In the area and couldn't come close to the price/model I wanted. Chapman has a great sales team!

Great buying experience.

I went to Chapman to look at a certain Dodge Dart GT. I met Kelly Smith who was amazing to work with. Kelly and everyone else I dealt with were friendly and made the buying process really easy. Kelly stayed well after the dealership closed to finish the deal and make sure I was happy with my purchase. I will be recommending Kelly and Chapman for anyone I know looking for a new car.

Car buying experience

Prior to meeting Chris Capen of C&C jeep in Horsham PA I like many people was becoming frustrated and stressed with the entire car buying experience. I was referred to Chris by a coworker who had just bought a car with him. We could not locate the specific Wrangler I was looking for so I had to build and order my baby. This is where Chris shines as a salesmen. You may have thought that the "non-commission" salesmen was extinct, a thing of a by gone era , well you would be wrong. Chris works for you and with you to get the best possible product at the best price. The best part being, you know he is not trying to back door you and work up a deal that fills his own pockets with your hard earned money. Not to mention the fact that he is down to earth and an all around cool dude. I am thrilled with my new Wrangler and Chris helped restore my faith in salesmen. I would recommend Chris to my friends or anyone looking to have a great time buying a car.

My experience

I had a very good experience at Chapman. Referred by my father who has been coming here for years. We were assisted by Chris Capen, salesman, and I believe he is a wonderful asset to this company. He made sure I was 100% satisfied and leaving the lot with a brand new car that I was able to afford. Thank you everyone for the amazing experience.

Great buying experience with Kenneth Marko

Was in the market for a jeep and stumbled across one on Autotrader at Chapman. Took a ride one rainy Saturday and wound up meeting Ken Marko, a new sales associate. I wasn't in a rush to buy but Ken made the whole experience pain free with no pressure and , sure enough, I arrived at home with a jeep. Chapman was fair on the price of the vehicle and trade-in and Ken made the whole transaction run smoothly. He followed up after the sale on numerous occasions to ensure my satisfaction (never had that happen before). I would not hesitate to recommend Ken and this dealership to my friends and neighbors.

Kenny Sheldon "ROCKS" Outstanding Customer Service

Back in October, I Arrived to find a "few" used Jeeps in my price range, Kenny Sheldon sales associate, was friendly and enchanting, I told him what I wanted and how much I had to work with, he said, he could help, and indeed he did, no rush, was not pushy, finally found my Jeep, It was nice to have a little selection to chose from. Buying this Jeep was an easy experience. Through the few hours I was there to seal the deal, we were treated like royalty. Kenny Sheldon/ Chapman keeps in contact with me. One of the nicest surprises was getting a Thank You note, and follow up phones calls...AWESOME customer Service, and service with a smile. I truly hope not to need another Jeep for a while , but when I do, I know I will be back! ;) Ruth

Chapman fans

We were ready to lease a competitors SUV but because they were low on stock, we decided to go look at a Jeep. We actually went to the dealership a few times but Kenny Sheldon was the sales person who actually took the time to work with us and convince us to go with a Jeep. He followed up in a polite manner, listened to what we wanted, and worked to get us the deal , so now we are very happy to be driving a Jeep. It didn't end there...he made sure he followed up with us after we had the Jeep for several months to make sure we were happy. Our next Jeep will be from Kenny.

One for two...

So my husband & I drove in with our expensive and unnecessary SUV that we had for a little over a year. As you can imagine, we had zero equity. We also had the nerve to expect 2 vehicles in its place for the same monthly payment. Well, Robert Nieves and the rest of the Chapman team made it happen for close enough that we took the deal! Did I mention that we walked in on a rainy Tuesday night, at 6:00pm and didn't drive off until 10:45pm. They were so gracious about getting stuck there after hours too. It was not our first time dealing with Chapman and it certainly won't be our last. Thanks to the Chapman team for all your hard work.

Great people

Ihad a great experience with Chapman and gave me a wonderful deal and the sales per Robert Nieves was great during the entire deal. Also they get you out in less than 1 hour for the entire deal. Will be going back again.Kevin

Out of a jam successful

This review gives big credit to salesman Kenny Sheldon. I went into the dealership and my experience was great. Kenny helped get me out of a jam, I owed way to muh on a truck and he worked so hard to get me out of it and into a reliable vehicle that was in my budget. Kenny was friendly and had great customer service with a smile. His attitude was positive and the place was clean and overall a nice place, good service, friendly people and fair pricing on vehicles. I'd recommend here and Kenny Sheldon as a salesmanOverall very good

Best Jeep buying experience I've ever had

I was looking for a new Wrangler to replace my previous one that served me well for 18 years. I have owned 2 previously. I had a very specific list of options that no dealership had in stock. Bob Nieves greeted me on the lot, and after explaining to him what I was looking for, he sat down with me and ordered exactly the vehicle that I wanted. My name was even listed on the window sticker from the factory! It was a smooth, easy car buying experience. Bob not only instantly made me feel valued, but felt like a genuine friend. I will never buy a vehicle anywhere else.

great experience

I can't say enough about how fast and friendly Kenny sheldon of chapman jeep made my most recent car purchase experience. He found the car I was looking for and made it at easy as filling out paperwork and coming back to get the car. No hassle and stress free! Well back soon when my husband needs a new car! thank you Kenny and all of chapman !

break down at 239 miles

poor service people and bad attitudes new vehicle broke down and they couldn't understand why I was upset. also had problem with getting loaner/rental car got yelled at by service manager

Service Director Phil D'Amore and the Service Writer...

Service Director Phil D'Amore and the Service Writer were both very thorough in reviewing with me the recommended service for my vehicle. They went over the typical service options for my mileage then called back after a detailed inspection to let me know about other issues and offered their advice on whether I should address the issues then or if it could wait. I appreciate their straight-up honest approach and will be bringing my truck back for all future service.

Everyone was great and treated me with a lot of respect....

Everyone was great and treated me with a lot of respect. The whole process was great. Keane Storey fromt he BDC was excellent. He helped me find the right car for the right price. The hand off to Mr. Gibson was great as well.

I went to this dealership because of it's close...

I went to this dealership because of it's close location to my home. It was the 3rd ford dealership I visited looking for an escape. I was not even out of my car yet by the time I was approached by a sales person. After saying I was just there to look at inventory, the salesmen continued to walk through the lot with me, despite the fact that I wanted some space to talk to my father about possible vehicles without being given a sales pitch. I honestly felt like the prey with the sales people being the predator. Very uncomfortable feeling. Despite this, I liked one of the vehicles the salesman said they could secure for me. After discussing the vehicle for lease, my father and I left feeling fairly confident. After another day and another email, I realized the car that was sent to me was not the one discussed. After leaving a few voicemails I decided to just go into the dealership and handle it face to face. We seemed to agree on a car to lease. That evening, I called back saying I would also like the figures for purchase in case I want to make a bigger investment. The sales "manager" is the one I spoke with and he assured me there was no other costs and the figure given to me was an out the door price. The next day I went in and the same "manager" told me there would also be close to $1600 in taxes. I reminded him that he gave me another price and he said "well everything you buy is taxed" to which I responded, "that's not true, but ok". He then gave me a look and this attitude and said "everything you buy is taxed in this country". I then said "again, that's not true but ok". He said "whatever" and walked out of the room. I then went in the next day to give a deposit on the vehicle I was told would be secured from another lot for me. This was at 9am on a saturday. As I am about to write a check, I am told it could not be guaranteed it would be secured. I said I wanted it to be guaranteed before I paid for a car I may not get. They said they would contact me. I left three more voicemails on Saturday, none responded to. I left a voicemail Monday morning, not responded to. I then called another sales manager and explained the situation to which he said let me look into it and I will call back. Magically, 10 minutes later, my salesman calls me to say they can secure the vehicle but not sure when. I was totally disgusted that as a customer, I could not be kept in the loop all day Saturday; even if it was a call to tell me they are still working on it. I decided to drive an hour and a half to get my vehicle at another dealer- All American Ford in Old Bridge NJ. What an amazing dealership in comparison to the joke that Chapman was. Everyone was friendly and they gave me a car almost $3,500 below their invoice, even after Chapman told me they could not come close to invoice. I got more features, including an upgraded engine, for a few thousand less. The people at Chapman constantly lied and changed stories about where vehicles were and what they were doing. The only friendly person (and I wish I knew his name) was the second sales manager I spoke to, not Joe "I'm a sales manager but don't know about tax laws" Barrios. I honestly would like to think my sales person, David, was trying to get a car for me, but when you are led by lying and unfriendly "managers", it has to be tough. Joe Barrios acted worse with being told he was incorrect than my 8th grade students do. Watching him speak to other co-workers it was apparent he was a bully. Being an educator, I don't deal with bullies. Not in my classroom, and not in the real world. I would try ANY (and I wish I could bold and increase the size on "any") other Ford dealer before this one. I wonder if the owners or GM (whom I asked to speak with but was told he was out) know how their "managers" are "managing" the customers and sales people.

The service department there is outstanding. I had a...

The service department there is outstanding. I had a problem with my mustang. Mariano and Rich where great. They helped us get it covered for a known problem under warranty. They called ford and really went to bat for us. They really went the extra Mile. Thanks C&C for all the help

I have been a chapman customer for years. One of the main...

I have been a chapman customer for years. One of the main reasons, Fred Bell. This is my fourth purchase with Fred and always a no hassel pleasure. Once again thanks Fred and thanks Chapman Ford. Sincerely Bob Hunter

Please take notice to this review as hopefully this will...

Please take notice to this review as hopefully this will spare you a lot of future angst and aggression towards them. I bought a 2013 Ford Escape from them this past December 2012. While the salesman who helped me was very nice, it has been a nightmare for me since then. I have had 6 major issues with the car since I bought it and had I gone somewhere else it would have saved me several headaches. The issues include: A faulty tire, fuel vapor leak, broken CD player, broken car horn, broken audio control panel and broken passenger's side window. This is all within the past few months of a BRAND NEW CAR! Also, when the horn was looked at the mechanics got grease all over the inside of the car and they replaced my audio control panel on my steering wheel with a different one than I had on before. Furthermore, the service director, Mr. Phil D'amore was a complete jerk and could not care less about my problems when I spoke to him because he gets done at 5PM and I called around 4:30PM when I got done work. This car dealership should be ashamed of their product.

Easy to deal with and gave me great trade in values. I...

Easy to deal with and gave me great trade in values. I have purchased several vehicles from them over the years and they A++++. Great staff and great service!

My wife & I bought a 2013 Ford Explorer XLT from...

My wife & I bought a 2013 Ford Explorer XLT from C&C on 4/30/2013. We dealt with Tom Borah & William Wong. Both Tom & William made the transaction quick & seamless ... even with our 9.5 month old baby along for the ride!! William was adept at explaining all of the features of the Explorer & giving advice on configurations which would make sense for our growing family. I have an Audi lease which is ending in early 2014 & I will be returning to C&C to purchase my next car. If I could give this dealership & transaction 6 stars, I would.

Just visited today with my son on his first vehicle...

Just visited today with my son on his first vehicle purchase, they refused to deal with our bank......USAA. USAA is a worldwide bank exclusivity representing active and retire military veterans. This is nothing less then discrimination to the Military, I was informed by the sales manager that the Chapman organization has decided NOT to do business with this organization. Please pass this onto all active and retire military veterans.

Worst dealership ever. I got an 07 Ford 500 from this...

Worst dealership ever. I got an 07 Ford 500 from this place. Test drove great and came back a few days later to purchase. The car would not accelerate with the gas pedal and even accelerated on its own at some points! Went back to the dealership (with the car cutting off twice on the way) and I was essentially told that they did not have to help me even though it was the same day and the car couldn't even get me home. They even told me the car was fine after employees drove it around. After loudly complaining and attempting to cancel the auto draft they finally decided to try and fix the car. Sad thing is, my wife found the issue on google before the mechanics could figure out the problem (that they claimed didn't exist). Customer service was horrible and when I threatened to call the better business bureau the managers shrugged and laughed. I could not believe the disrespect shown to a customer who just gave the company thousands of dollars. This was my first major car purchase (22 year old recent college grad) and needless to say, it will be my last from this dealership

Last year my 2007 Jeep Grand Cherokee had a problem with...

Last year my 2007 Jeep Grand Cherokee had a problem with the service engine light coming on. After 5 visits to service they finally realized it was a o2 sensor just like my local mechanic had told me from the start. Now my engine light is back on again took it to my local mechanic and was told o2 sensor bank one sensor #2 was faulty. Called Chapman and was told they would have to have the Jeep to diagnose it and could not rely on my mechanic. Same as last year when I had to go back and fourth with service about the last sensor. Isn't the codes stored in the computer so they can see what happened, no this isn't good enough. Chapman wants me to drop everything the next time the light comes on so they can see it for them self, same as last year. Why did I buy the extended warranty to get this aggravation from Chapman Service. I wish there was a closer Jeep dealer in my area.

Everything was great! I wasn't sure I would be able to...

Everything was great! I wasn't sure I would be able to get a vehicle to fit my personal and work needs that fit my budget. I have been looking at vehicles for some time and thought i might have to settle for something smaller. I was so happy to walk out with something in my budget and fit all my needs and then some.

I recently bought a 2011 Escape and I love it!! When I...

I recently bought a 2011 Escape and I love it!! When I enter Chapman I received nothing but the best of care. The people were friendly and VERY helpful. They never pressured me into buying like other dealerships I shopped at. I also like how honest they were with me in my purchase. I would definitely go back to them!

I had been looking at getting a new car for a while and...

I had been looking at getting a new car for a while and decided upon the Fusion so I went to CnC. Mike and Jared helped me out as soon as I got out of the car. They weren't pushy over anything and were able to answer all my questions to make the whole process quick and painless. When it came time to talk about money they had all the different options to show me what the best way to pay for it would be. I was very happy with the overall experience and have recommended family and friends to CnC.

I had sent multiple emails and used their online chat to...

I had sent multiple emails and used their online chat to get information on an SUV I was looking at their online used car web site. The chat person, Lauren Greene, could not answer my questions and, even after giving her over a week to email me back, did not follow-up with me. I went on to email Janice Benson, their "Director of First Impressions", to advise her of the non reply from Lauren and Janice never replied to that email!! If their first contacts are not responsible enough to get the information to you when you need it, I can't imagine their sales team is much better. I went with another dealership and I would advise you do the same! Obviously, they don't care about their customers to take the time to respond to their questions or issues!

Went to this dealer with the intent on buying a new 2011...

Went to this dealer with the intent on buying a new 2011 Jeep Grand Cherokee ...I had previously had a long standing relationship with a different dealer no longer in business . Chapman did absolutely zero to win my business ..They were not responsive on any issue , lacked knowledge , and plain out didn't seem to care at all . If that wasnt enough , they then proceeded to outright insult me with a ridiculously low value on my ultra clean late model trade . I am amazing that just 18 months ago , some of these dealers and auto manufacturers were out of business. I will definitely buy another Jeep ,but will never buy from CC Chapman , and I will discontinue using the service department as well . Dont waste your time shopping at this dealer

When shopping for a car, I have always entered the...

When shopping for a car, I have always entered the dealership with every intention of walking out with the purchase of a car. We arrived at the dealership and was approached by a salesman who never asked for our names nor introduced himself who asked us what we were interested in. We told him we were interested in the new Jeep Laredo. He reluctantly took us to the area of the lot where the 3 Jeeps you had in stock were parked and allowed us to take a look. My husband choose the one he was most interested in and requested a price for the automobile. Your salesman then took us back into the showroom and immediately upon walking back in told us he had another customer who just arrived and he would have to turn us over to a different salesperson.(was our business not that important to him?). He passed us on to one of the female sales reps (I believe her name was Vanessa) who did go out of her way to try and help us, but with the limited amount of information that was supplied to her from the first salesman had us starting over again from ground zero giving her the details of what we were looking to purchase/lease, etc. After getting all the necessary information needed to present us with a purchase/lease price, she brought in who presumably was your sales manager (while we sat waiting for approximately 45 minutes) who presented us with a price that was totally outrageous. After we conveyed this to him, he basically told us that was the best he could do and if we weren't interested in making athe deal someone else would be within the next 3 days to purchase the car and therefore we left the dealership without Chapman Ford/Jeep making a sale!

I was in an accident on July 5, 2010 in my brand new 2008...

I was in an accident on July 5, 2010 in my brand new 2008 Ford Focus. This was a new experience for me and approached the situation blindly. The other drivers insurance company was not very helpful and I was not happy with the way I was treated. From the day I dropped my car off to Ford's Collision Center with Jim Toth, I've had no issues. He's helped me every step of the way and I felt supported when having to deal with the uncooperative insurance company. Even up until recently, when I misplaced the check I received from the insurance company, Jim was calm and helpful and told me not to worry and to "be careful driving to work." I was extremely thrilled with his service and it gave me another reason to appreciate C&C Ford in Horsham. Thank you Jim!!