Chapman Chrysler Jeep

Nicely done!

Wanted to give Brandon a quick "shout out" for a great job yesterday with service on the Jeep ... the only thing I would recommend is to find a path for speeding up the oil change process during the midday hours.

Incompetent people work there

This is my second time in 3 months bringing them a problem with my 2013 mini van and they give it back to me with more problems. These people don't understand how to fix anything!!!I would never recommend them for anything don't purchase from them & never bring a car to them you'll just be as angry as I am with them. Also I actually tried to grab the sales person by the throat for yelling at me!Stay away from them!!

Oil change rip off

I brought my 2013 Patriot in for a routine oil change and was shown a picture of a "leak" . I told the service rep this Jeep has never had a leak. He said it was a slow leak and it needs a new seal. What a rip off!!! I had to pay the $19 to get my vehicle back.

Service with Vince

In 25 words is not enough to share my experience , so I will say the best service experience ever!!! Thank you guys . Ask for VinceHe is. Very detailed in assisting to your issues with your vehicle !!!

Glad I chose Chapman!

I've had some trouble with my Chrysler 200 hundered that was recalled twice. They found some other things wrong when I went for the check. Service was friendly. Work was great. Thank God the car is under warranty. Didn't have to pay for anything. Back on the road happy as a butterfly!

Oil Change

The service was great qucik and the service personel were kind and listened to my concerns . I was dissapointed in the condition of the appearance of the car . There was black marks all over the entrance to the car on the floor the steering wheel had oil on it . I would have expected that It would have been cleaned up before delivering the car back to me.

Top-Notch Service

Just recently moved back to Las Vegas. Brought one of my vehicles in Saturday, 10/29/16, for an Oil Change/Tire Rotation. Met Chance Sackett/Service Advisor. The entire experience was smooth and efficient. Chance is an outstanding asset to the company. He followed up and ensured I was informed throughout the visit. Very personable and professional.

Repair done twice

Paid $2200 to have work done on my Jeep on 9/1. They had my jeep for 6 days (dropped it off on a Thursday to Wednesday). Figuring they have to pull the dash to get to the actuators that their replacing, ignition switch replacement (warranty job) and drive axle/shaft seal was leaking. They would only cover a car for one day due to the warrant on the ignition switch so I had to figure out how to get rides to work because I was already shelling out $2200 and couldn't afford $30 a day on top of that for a rent a car. Get the car back on 9/7 and on 10/5 the same problem, the actuator that was replaced, broke again or so I thought. Call back get an appointment to fix it. Drop my car off a 7 am. They give me a rent a car and paid for one day (warranty for that part) and can't tell me how long it is going to be. Great out a car for another week. NOPE I was wrong!! Basically they never fixed the actuator that was broken to begin with in the first place and they got the car done in less then 7-8 hours. I got a call around 3:30 -4. Telling me my car was done. HOW the did they get it done in 7-8 hours when it took them 6 days before??? I had to pick up my car by 5pm because that is when they close. That wasn't happening and I had to return the rent a car by 8am the next morning or I was going to be charged another day. SO I lost two days to this mess, $17 extra I had to pay for the extra hours for the rent a car (Enterprise rocks - car returned by 12). WHY DID I PAY $1545 in labor for 6 days for a part that was never put in and why did it take 6 days to do!!! Makes me wonder if the other work they did was actually done or done right now.

A good experience

I came into the dealership for an oil change and a check on the braking system. I got a comprehensive checkup on the whole car, in a timely manner, and I was treated with courtesy by Chance who made the experience comfortable for a senior citizen. I will be back.

Oil change

As soon as I drove in, was greeted right away. My service rep. explained everything to me. Told me it would take approximately an hour to service. ( True to his word) . Good job!!

Worst Customer Service

I absolutely hated each person I interacted with here. I actually bought my jeep here too. The service advisor told me to wait in customer lounge and he would tell me what services would be provided for my first visit since purchasing the car. Half and hour later I asked the girl at the front desk. ..very rude. Do you even like working there? Another half hour later I ask her if anyone was going to talk to me. Even ruder. Found a salesman buying a coke in the lounge who went to find someone. Service advisor finally came an hour an a half later after I dropped off my car telling me what had already been done to my car. Sir, I said, you told me to sit and you'd be right in to tell me what services are done for the first visit? ? Rude. Never bringing my car back here. Do you all like your job at all??

Service than purchase

I originally went in for service on my vehicle. The service department was incredibly rude to me and has been since I purchased my vehicle in May of 2014. I will never deal with Roy or Derek again! I was so upset with my treatment that I went inside to speak to a manager. I was politely greeted by Lawrence Ennis who introduced me to the awesome Ed Folley and then Dan Seaver! I was seriously ready to leave the dealership and tell everyone what a horrible experience I had BUT, it was just the opposite. Because of the 3 amazing men I listed above I am in a brand new car and they made it happen! Chapman definitely earned my business back and I will refer everyone to the 3 of you! Thank you!!

Warranty Service Repair

The Service Advisors were very professional and courteous. They kept me informed of the progress on my vehicle's power window repairs and parts that needed to be ordered and replaced. The loaner car kept me on my busy schedule until I got my car back.

Repair of cracked bushing

Excellent work done as usual it was completed 2 days ahead of schedule. Vince Thompson is the best service rep. I've been dealing with him for almost 13 years

Labor Day Scam!

Jeep Dealership SCAM neighbors in Henderson ! with Labor Day and Fake Win Prize. I have photos and video. I won a $ 50 Gift Card and I got a coupon for Jeep maintenance. My car is Kia 2016. The manager is annoying when I claim. Have no shame. An employee who gets paid to fool people, with dyed dirty blond hair, drees as clown without knowledge of using a computer. Typing 1 word every 2 minutes. A lot of people from the Henderson neiborhood claiming the Prizes and Jeep Dealership employees applauding. They don't realize they are in violation. Flags of what they offer nothing to do with the Prize giving.

Cory, our salesman, was friendly and helpful!

The reason for the five stars is the quality of the salesman. Cory spent a lot of time with us on the busiest weekend of the year and maintained a positive, professional and friendly attitude. Although we ended up purchasing a Cherokee, Cory took us off road when we wanted to test drive the Wrangler, he wanted us to see the capability of the vehicle.

Delighted with the service.

I went in very concerned with an issue that I was having with my 2015 Trail hawk. The service writer Virgil was very patient with me, being that I had no idea what was going on with my jeep and he took care of my son and I right away. Thank you Chapman and Virgil for your exceptional service.

Breath of fresh air

My dealings (first time) with Chapman. Very impressed. I made inquiry on phone and Heather called me next morning. I went out and met her at dealership. She is great at her job and loves what she does. Sonny and all the others were aces in my book and just wanted to make sure I got what I wanted within the comfort zone of me and the dealership. The financing took a little longer but I found out the team was short a finance person. The finance people there was working like elves in Santa's workshop just before Christmas. They too loved what they were doing. I am a diabetic and needed to eat and we made it part of the test drive. What a breath of fresh air this experience was. I will definitely use them in the future and recommend to my friends.

Service

The service advisor was courteous and prompt. He said about 1 hour and it was an hour.A good experience.I'll be back again next time I need an pil change.

Idiot sales manager

Went to purchase a jeep renegade, idiot claims all cost over $28k, he's the one that orders and knows the cost, lol. I went elsewhere and got mine for less than $20k, just what I wanted. With service like his I'm not sure how they stay in business. Would ever return to that "s-t hole place". To the sales manager, remember me now idiot!

Troublesome, EXCEPT for the salesman

We had an appointment to test drive a specific car on Thursday. It would have been Wednesday, but the gentleman we were doing business with over the phone was off on Wednesday. It's important to mention here that we traveled nearly 100 miles, by bus, because we had sold our vehicle the preceding day. We called to let our salesman know that we were on our way. Dealing with Chapman was a fiasco. When we called in some moron told us that Corey wasn't in on Thursday; that's when it started to go south. When we arrived at Chapman and meeting Corey, we told him of our experience. It's important to note here that our salesman is also a Sales Manager. How could other sales people not know when the Sales Manager was in or not? Here's the kicker. The vehicle that we were scheduled to test drive was no longer on the lot; during Corey's day off it had been moved to the auction lot because it had a broken windshield and the front right quarter panel had a huge dent. Corey drove us to the auction and we emphatically declined that car.As a result, we decided to buy the vehicle the we had been riding around in, 2013 Chevy Cruze. 27,000 miles and loaded. We had a set figure that we were willing to pay, no more. Corey did everything imaginable to get us that price, including a lower percentage rate and more months, than the pre approved loan we came in with. Yes, there was some extensive waiting, but it was ALL worth it. Corey Brewer is an amazing salesman. He's young, yet understands professionalism. He's fun, smart. All sales people should emulate his style. It's obvious that he loves his career.Point 3. I would ONLY recommend this dealership if new customers would be doing business with Corey Brewer.Before we left, we made a point to speak with the General Sales Manager, Mr. Lawrence Ennis.

Unwilling to fix broken headliner bracket

Noticed headliner sagging last year, ran 3500 Laramie told dealer about it last service, secured it with Velcro told them about it sagging again , said inter racket broken, $2000. Would not fix. Chrysler also refused to cover cost, I ordered ram with sunroof, had to have been broken at factory installing sunroof

Vehicle Service

Brought in my 2003 Jeep for service. Chapman has been doing all of the service for the last 12 years and it is running very well for local and work projects. Virgil and Vince have been exceptionally good at identifying problems and letting me schedule repairs as needed. The dealership has been proactive in meeting my service requirements as I am often out of town on projects.

Vehicle service

Turned my 2014 Grand Cherokee for servicing the a/c and electronic shift lever recall. The service advisor is Christian Gonzalez was outstanding. He greeted, advised me, and called stating the Jeep was ready for pickup and fixed the same day of turn-in. Great work done by him and the technican, Jose Renteria. All work greatly appreciated......Paul

Regular Service

Brought my 2015 Grand Cherokee in for service, I was immediately meet by Roy, Fast Professional service .Also informed me about the recall for my Jeep ( transmission) I have bought 2 Jeeps here great service.

Thank you

Jeep Liberty would not go over 45 mph. The ECM/PCM computer error was showing up at another Auto shop. After the computer was reset the errors cleared and Chapman gave the Jeep a once over and verified that the ECM/PCM was functioning normally. Fantastic service and they worked with us at every step.

great service experience

I brought my car in with problems and received above exceptional service. I had to Leave my car and go out of town but was kept informed twice a day on what was happening. When I got back it was all fixed and waiting for me.

Service dept inentionally broke my vehicle

While fake customer service was nice. They first misdiagnosed problem. $225 mistake on my dime, correctly diagnosed after but would cost $775 to repair. Oh did I mention on vehicle just purchased less than 2 months prior and less than 1000 miles driven. Spent 20grand on a vehicle to spend another grand fixing it less than my first thousand miles? No help, no aide, nothing but nice words of "sorry, my hands are tied" regardless I get vehicle back to save up for repair on my brand new vehicle and find that another part has obviously been broken off in the engine compartment. Call back says "sorry to hear about your luck" I wouldn't recommend this place to my worst enemy. Can't shut them down though so only suggestion, go someplace else and hope eventually they close.

Sold a Lemon

On 05/09/16 I purchased a 2011 Chevy for $10500.00 cash. On 06/09/16 the problems began. Had to service transmission, replace Fuel Injectors, spark plugs and boots. Also had to have Cam Module relearned total cost $900.00. I still have to replace the fuel pump, timing belt and water pump for an additional $900.00. When I purchased the vehicle they showed me the car fax and assured me the vehicle was in good condition. Now granted I purchased the vehicle as-is, but would it be unreasonable to think the vehicle would last more than 30 days? I spoke with the manager and he said my salesman would be contacting me and to date I have not received a call back. Short and sweet I was ripped off for $10500.00. Hopefully if someone reads this they will think twice before purchasing a vehicle from Chapman Chrysler Jeep. If you don't think this is true you can call me at 424 386-6261

Chapman does a good job on servicing my 2015 JK

Jesse Ramirez is my service advisor and he went "above and beyond" for me, which is much appreciated. He used to live in Pahrump and still has family here, so he treats me like family also!

AC problem fixed

not sent did other survey Vince Thompson is a outstanding service writer. He is a pleasure to work with. The service department is a very busy place. Vince diagnosed my vans AC problem and the repairs done in a timely manner. I've been requesting him since my cars were new. He is very knowledgeable ,courteous and professional. The Chapman service department and Vince are some of the reasons for our continued patronage of Chapman Chrysler

Bought new jeep

Test drove a jeep. Not color we wanted so dealership sent for color we wanted. Did deal on one we test drove and waited for one with our color to arrive. Turned out it wasn't exactly like what we test drove. Was missing a car phone and trailer hitch. Never called and told us. Missing matts. Every time I called. Nobody would return my calls. We buy new every 3 years. Would never buy from this dealership again.

Good job diagnosing problem

Took my Jeep in recently and Roy helped me out. Traction control light was on and I thought I was in trouble as lift done elsewhere. They simply tightened up the track bar and did an alignment and all set. Nice job!

Tail light andoil change

Took the vehicle in late in the day to take advantage of "express lane" work in service department. They did a great job, got it done promptly and gave me a great report on one item that needs follow-up. Very professional all the way around.

disappointed

I took my car in for routine oil change and was told my oil pan was cracked and needed to be replaced to the tune of $900. i have always taken my car to the dealership for oil changes. i would have expected this from a place like Jiffy Lube. my car was not leaking ANY oil prior to my oil change, but NOW it is...

Go Somewhere Anywhere Else

Piled on a bunch of extra charges, conditioning the car for sale costs the buyer almost 2 grand over the quoted purchase price, what??? Then it goes downhill from there, they strip the car down take out the matts, give you only 1 key? This is old school trickery, go across the street to Findley Honda, they're straight up good people, I'll never come back here.

not worth going again

After finding out that they messed up the loan and add 4K to the purchase price of the vehicle no one seems to want to help me fix this. as well they added 5K worth of maintenance to a vehicle that gets free maintenance for two years according to them.

Servicei

As far as my servicing went, it was fine, only problems I had were my leather jeep keychin was broken, and the gentleman who washed my car after oil change did a terrible job

Service was great

Our Jeep had a strange rattle and it would not do it while it was in the shop. We went on a drive with the service person and he heard it. Thanks to Chance and his patients the issue was solved..

Replaced timing belt and water pump.

During a recent visit to Las Vegas, we were headed west on the 515, near Horizon exit. Walker towing picked me up on the side of the freeway and took us to Chapman for repairs. Vince Thompson was our contact. He kept in contact with us throughout the two days. The next day, we drove 650 miles, headed home to Washington state. We would recommend Chapman and Vince for any qork you need done. Thank you.

Accommodating Service Mgr

I had a very good coupon from a competitive Dealership in the area for service. I stopped in the Chapman on my way to that dealer (since my car is a Chrysler), the Service Manager honored the coupon (even at the ridiculous price). I applaud him for having the aptitude to understand how much it costs to acquire a new customer .........and he just did.

Saturday appointment

Had a appointment on Saturday morning at 9am, i was on time and takin care of by Vinny and Jesse I believe. Both were very nice and professional. I was told too be back at 1230 that same day. I returned my vehicle was ready, the problem was fixed. Again both gentleman when above and beyond too make sure I was good. Thank you for the good service guys. Keep it up.

Incomplete service. They lie to you.

I have brought my 2013 Town & Country back to Chapman several times and have had problems every time. The first issue was a simple oil change. The "Change oil light" came on so I made an appointment and dropped the van off. They called and said it was ready to pickup which I did. On my way home I noticed that the light was still on and I was hearing a howling noise when accelerating. I called the service department and they told me how to reset the light. The next day I had to drive to Los Angeles and on the way I kept hearing the howling noise so I stopped in Barstow to take a look. I found the clips holding the top of the air filter compartment were unlatched. I lifted the top and guess what; no air filter. I had to buy and install it to continue my journey. While I had the hood open I checked the oil and it was dirty! They never changed it! They also didn't place a oil change sticker on the window even though the invoice stated the the oil was changed. When I returned the van for another problem I mentioned this to the service people and they said they would look into it. I never heard a word.I returned the van for service because it was shifting funny and would click and clunk intermittently. I was told that they checked it out and could not find anything wrong except it was down a little transmission fluid. I asked how they knew it was low and the said with the transmission dipstick. THIS VEHICLE DOESN'T HAVE A TRANSMISSION DIPSTICK! I asked them where the fluid went and was told that the evaporates and gets used up. This is a van that had less than 15000 mile on it. They lied about all of it. Once again they did nothing.I brought the van back again because of the transmission. Could barely back up on hills. I t would shutter. This time I spoke to the service manager and he drove it. I did shutter when backing up and it did shift hard. He said because there diagnostic machine could not detect a fault code there was nothing he could do. I also mentioned to him the oil change issue and he said he would look in to it. Right.I now have a three year old van that shifts poorly, has a whining noise, blows clouds of white smoke when starting after sitting all night and wife who is afraid to drive it. And worse of all no place to bring it to get it fixed. All of these problems plus some more they couldn't fix all happened under warranty.

2016 Jeep Unlimited Rubicon

Great sales rep, Daniel Freeman, made the process fairly simple and enjoyable. Went the extra mile to follow me home to help with the transfer of my personal articles.

Repairs on my 2014 Jeep Wrangler ultimate jk

As always, team Vergil and his crew takes very good care of my Jeep. Vergil and Jesse do an amazing job with customers.My jeeps are only worked on by Vergil's team and the Chapman Dealership.Thanks John

More than expected

I was there to redeem a promotion coupon for a Lube service. Virgil came to tell me there were several soft ware updates that were due on our Jeep. I did not know about them, so was happy that he saw them and recommended they be done. They were updated, the lube was done, and I was on my way in 1 1/2 hours.

Timely and Effictive

Greeted in a timely manor and to the point to expedite my visit for service. Upon completion of service, additional services were explained that would be supportive to maintaining my truck.

Cory and Jaron were fantastic

Cory and Jaron made it a pleasure to buy my jeep from you guys. They were extremely knowledgeable and professional from start to finish. I would recommend you guys to anyone.

Thank goodness for Chapman!

We had a fuel pump relay update done at our local dealer - Campbell Chrysler in Fairview AB who did something wrong. Got stranded in St. George Utah because of it. The dealer there fixed it - or so they claimed! Got stranded again in "the Valley of Fire". Took it to Chapmans near Las Vegas. They got us in right away, took care of the problem and covered the cost under warranty. Our Jeep has been working great ever since! Can't say enough great things about the service we received from this dealership. Not so happy with our local dealership!

Not very good.

My girl friend and I purchase our jeep Cherokee two days apart last year. She's retired, I'm still working. Monday January 18, 2016 she call me and said she just finished getting her car oil changed. Since I was off I made it to your service department about 12:30pm. A young man approached me immediately. I told him I was there for my oil change he explained the prices, I asked if there were any coupon on line he suggested that I check it out. I did. I told him I had a recall also. He said that someone will get back with me I told him I had this card for a month and no one had called. At this time still no one has called. Now it's time for me to check out. The young man could not put in the coupon I found on line. He ask his supervisor to help him and he did. He was very rude when explaining the coupon to me. He need to learn communication skills. This is my first time I experienced a uncomfortable visit.

Wonderful and easy!

Kennon Beaird, Jaron, TJ, and Thomas were all super professional and made this purchase the best experience, EVER! We wanted a Jeep for so many reasons, especially the ease of towing behind our motorcoach, and found the perfect match with the help of Kennon and Jaron. TJ made the financial portion easy, and taught us about the Lifetime warranty offered, a no-brainer if you keep your vehicles like we do! And Thomas sat down to teach us about all the technological aspects of our Uconnect and navigation, etc. We had a super great experience and will refer family and friends to Kennon and this dealership!

Made Things Right...

There was an issue that was corrected by the dealer. David Channel was excellent. He took control of the situation, and was proactive every step of the way. We are happily in a brand new 2016 Jeep Cherokee Lattitude 4x4. We couldn't be happier.

Worst car buying experience ecer

Did not receive what what promised. And nobody seems to care.. Buy you product and get out. Will not return calls or mail....Don't buy here. You will be sorry!!

Smarmy Typical Bate and Switch "Internet Pricing"

Run away and don't look back!!! Even though the car we purchased was clearly listed as being $12,000 the price was increased by almost $2000 for a" Re-Conditioning Fee". They clearly stated the car had had a 135 point inspection but on my test drive it was evident there was something wrong with the front end and the car needed detailing, inside and out. On my test drive there were floor matts in the car but the salesman took them out before we drove the car off the lot, and refused to give them back.2 Days after buying the car we had to take it in for repair for the front end problem. We only received 1 lousy key for the car, when they finally did the detail it was crappy and the car still needed to be washed and waxed I don't even think they washed it! When we showed up for the appointment they had no record of the salesman ever making it! When we picked up our car the person in charge said they didn't have our key!! Really unprofessional on every level.

at least this time nothing got ripped off.

first visit had some stuff installed. I left the jeep overnight in the care of two service people.picked up and was happy till got home. Someone stole a very expensive knife from the center compartment of my jeep. I have been really upset. I did next appt. with Sam and am happy with his excellent cooperation and help. I will always go via him. Wish I had made a formal complaint but was happy with all other aspects of chapman dealership. guess I was to confident in past experiences there.

Corey Brewer-Great sales person

Corey was extremely helpful in the purchase of our new Jeep Grand Cherokee. He was extremely knowledgeable about the car and was able to show us the difference between the various models of Jeeps. I feel we were treated very fairly in regards to the pricing of the car and the trade in value placed on our car. I would recommend Chapman to anyone.

Service experience

Sam at the service department was super helpful. He had the shuttle guy bring me home to get my wallet because I had to get a rent car and needed my drivers license. The shuttle guy which I don't not remember his name drove me home and to enterprise. Everything was done in a timely manner. I didn't have to sit around and wait. I truly appreciate it when people go above and beyond.

Great last minute service

Made a visit late in the day on Dec 23rd for an oil change and to have a tire checked. Was taken care of quickly, and had a good overall inspection that caught a couple other items I need to work on. Was in and out in less than 30 minutes on a late afternoon I was worried they wouldn't be open. Thanks

Short-notice checkup

Over the years, I've taken a few vehicles in for service at Chapman Chrysler Jeep, both for problems and for routine scheduled maintenance. They might be the best service team in the business. Would highly recommend Vince and the gang there. Vince is great, and his team can be trusted.

not thorough enough

I took my car in because will slowing down it gets from 3rd gear to 2nd gear about 25 mph it would clunk. It wasn't a smooth transition. They said they flashed the software or something and that should take care of it. Well yes kindof, did they take it for a ride. I don;t think so because now when I accelerate it cluncks , and Im going to have take it back again for them to look at it, WHY DIDN'T THEY LOOK AT IT WHEN THEY HAD IT FOR THREE DAYS. Also the say time I complained about a noise coming from the left front wheel area or somewhere around that area, when I came to pickup car they said they couldn't duplicate the noise. OK , as soon as I pulled out from the dealership, BAM THERE WAS THE NOISE . Turn down the radio or something you had the car for three days and thats the best you can do. VERY DISAPPOINTED

Really Fast Service

Because I called in ahead of Time when I arrived they had all of my paperwork ready. They are great and I would definitely refer that dealership to others

Purchasing a vehicle-excellent service by the salesperson

From the time I entered the establishment I was given complete,courtesy during the entire transaction.The salesperson advised me of all the things I asked about-excellent service.

Quick and easy!

I recently was in the market for a used car, and I contacted Pedro Fernandez a salesman out Chapmans Warm springs lot. I had previously worked with Pedro on other adventures so he knew what I needed and did not try and force a vehicle down my throat like some sales people do, even when its not what you want or need. After finding the car that met all my requirements i.e. yr, mileage, condition, and lastly price, the entire process took a little under two hours, from beginning handshake to end handshake!

Broken Promises

We were directed to Chapman through a referral from USAA. Internet Manager Thomas Moore was our contact person. At the beginning everything went smooth until we put down our 50% deposit and then things quickly turned. The vehicle was not delivered on the promised date which was a huge problem since we drove over 150 miles from our Arizona home to be told "there was a problem" Then again delivery was delayed with no real reason other then it slipped through the cracks. The final straw came when we were again assured that promised equipment would be second day shipped and now 4 four days later we are still waiting. Without a doubt the worst new car buying experience ever. Basic lack of communications a major factor. Bruce Higgins, Lake Havasu City, Az.

bought new Renegade. love it.

Went on black Friday to look at the renegade. Found the one I liked. Took for test drive and fell in love. Told Marco my salesman that I didn't want to run around getting price. I told him my limit and he got it to me first time. Didn't want to haggle. Looked good to me. Drove home in my new car. Marco you were great!

Ignition recall experience

Firstly, my service technician, Virgil, was very good in scheduling my appointment, follow-up, and explaining to me (someone who no interest in cars other than to get me from A to B) the technician's analysis of my issues.I returned our 2009 Chrysler Town and Country van for an ignition recall. Not sure what the issue was but we had the ignition unit replaced and received two new fobs. All was well from the beginning.Since the recall, about two months, when I insert the new fob into the ignition, I sometime get no response, as if my battery were dead. If I fuss with the fob, the van will start. This happens several times a week but I am able to start the van each time. I am concerned it might be a safety issue when my wife is driving and she is alone and not familiar with the go-around.After I returned the van to the dealership for an analysis, the tech says that I am in need of some type of switch in the transmission (estimated to be $1200.00) repair. I chose not to have the work done because: we do not have the budget and I am not convinced that is the solution. My argument to Virgil, who was great, is that I had no such issues before the recall and now the issue exists. I have to believe this is more than a coincidence.Another issue since the recall is that my alarm system randomly goes off while the car is parked. It has happened twice and my only solution is to disconnect the battery cable so the system resets. This fix ix certainly out of range of anything my wife can deal with if she were alone.This technician explained that the random alarm and the recall not related just coincidental. Again, we never had the problem before the recall.I am happy with the dealership in general when doing maintenance that I request but I would rate their problem solving capabilities as poor, in my particular case. I, of course, only speak of our experiences.Dan S.

Rip off for maintenance/service

Too expensive!! Ripped off. Avoid the dealership if you need anything done (except for recalls, etc.) I was even told something was complimentary and was charged $89.99 and they did not want to look into it further. So done, I could get 2 years of inspection/emissions and some oil changes/tire rotations anywhere else.

Good Service

I bought my car from this dealership. The salesmen were friendly, the deal was good, everyone was very accommodating. My car was recalled twice, the service was excellent and I've never had a problem with the car. This dealership makes everything easy and provide a shuttle service or a free rental car if they have to keep your car over night. I've heard from customers from other Chrysler dealerships who drive to Henderson for service because they say it's so much better here. It's a long ride for me too but I will continue to come here because the service is excellent.

Recall matyerial recd and installed

I had gone in for a oil change (84K needs according to Dodge Manual) - was advised by my Service Rep Virgil - he looked up and saw that two recall items were in - suggested make an apt to take care of those and the 84k scheduled items - this was all taken care of and car is fine - great job good service staff Virg is AOK - tks Chapman

Service department oil change

It was time for an oil change on my new Chrysler 200 in my oil change for my 1500 Dodge ram they did a great job you need to give me in the waiting room in a got everything done in a timely manner thank you very much for the service department

Bought a car and I am Happy

Poorman60 ; Bought a car at Chapman from Nick Banker , my wife and I are happy the way he treated us . This was one of the few times I walked away feeling good . Thank you Nick

buogh car for my daughter

i went in with my granddaughter to buy a car for my daughter. they all where very helpfull. we got what she wanted ,what makes me feel good. they even got a red bow to put on the car. so when we drove it to her job we put the bow on it. i have never seen my daughter so happy and suprice with her christmas gift form her mom. thank you guys for all you help Tini Franklin

fast and friendly service

I had to bring my Jeep Grand Cheroke in to have the air conditioning fixed. Virgil the service agent assigned to my car said they would need for probably a day and a half to two days but it was done the same day. I appreciate the great job they did and how they made an effort to get my vehicle out in a timely manner. I use Chapman even though they aren't the closest service department to me because they seem to care about the service they are providing. Virgil is a great service agent to deal with and I would recommend him and this location to anyone.

Custom work and regular services

I purchased my 2013 Jeep Wrangler there at Chapman and was happy with the way I was treated. I am also very happy with Jesse Ramirez my service advisor, James Jefferies mechanic and Ben Fishman in Parts. These guys are GREAT! My Jeep was broken into recently and the thieves stole my winch bag with my winch control, and Ben came to my rescue and found a new control for me. Jesse is always easy to talk with and manages to get me in and out in a timely fashion, and James is very knowledgeable in his job and wears gloves as not to scratch my custom wheels or paint-never leaves oil or fingerprints on my vehicle. They all work great together as a team and VERY friendly!!! I have dealt with Virgil he is also very nice but unfortunately I don't know his last name.

NewVehicle Purchase

Chapman thanks great job!! A special thanks to Vinny "BEAR" Robles who always takes great care of us and very much enjoy working with him. Also our Sales Person Steve Partridge was knowledgeable and very pleasant to work with. You have a great team!!! Like the Jeep Renegade! Alex & Vicki

Nice friendly feeling

Only dealth with service department, but was impressed with service. Friendly workers made me feel good about leaving my truck with strangers I had never been to before.

1st Warrentee repair

My stereo developed a short and the touch screen no longer worked. My service writer Roy Roderiques quickly got the car checked in and ordered a rental car. The whole process took less than 10 minutes. A few days later the new stereo arrived and the process repeats. Once again, professional quick service.

my experience

I didn't expect to get the deal or the assistance I received. .I went in to get a used car and left with a 2016 jeep patriot..the dealers I rate A1..Ennis and Ellen were a pleasure to meet.and were exceptionally kind and helpful..the gentleman from the finance depth was great also...I would definitely recommend their business to all my friends and family

poor customer services

If there was a 0 for rating I would give a 0 the first time i took my car they didnt fix the problem so i took it back and they told me it was the motor mounts and warranty dont cover them so i paid $1000.00 for the mounts and it still didnt fix the problem. So i took it to sun auto and they are the ones that diagnosed the problem. So i had them give me a copy of what the problem was and i took it to chapman gave them copy of diagnosis they had my car for over a week and never once called me even when I called numerous times and left many msgs. Then when they finally called.to pick up my car they told me they fixed a few things that warranty didnt cover. I asked why didn't they let me know before fixing it, they said it's fixed now so you have to pay. And they where very rude and they left the other part of my keys under the seat I had to go back cause I thought they still had them they said they should be in cup holder but they where under seat

Stay Away

The Service Department at Chapman Chrysler Jeep in Henderson is AWFUL!!! If I could I would take my van elsewhere. But they are the best in the area according to reviews.

Roy in service at Chapman Henderson Rocks!!!!!!!

I always have a great experience for my jeep service. Fast, friendly, and economical. I only trust Roy R. At Chapman Henderson for my jeep Laredo grand Cherokee

Chapman's Service Team

I have owned jeep's most of my life, three of them purchased from Chapman and only serviced by their service department. We have taken our jeeps to them for over 12 years and never had nothing but great service from their team. Virgil, Vince, Derrick and Jesse are the best. I personally don't know the people that work on my jeeps but they also have done a great job as well. No one ever tells you about good service, only bad. This service is beyond good, it's personal touch at its finest. If you own a jeep and take it to anyone other than thes guys, you deserve what you get. They are the best in the business and that's the facts.John Grose

Simply the BEST

Been buying cars and limos and vans for fifty years as a regular consumer and a fleet manager for a large Chicago Limo Service. I'm the one who will haggle for 8 hours just to get $100 off the "last deal" and will walk away over and over again to get the best deal. I bought a 2011 Chrysler 200 convertible from the Internet manager Nathan (The Real) McCoy and it was a fast and easy deal for a great used car. When we decided to get a nice car for my wife we called up Nathan thinking we would check out another Cream Puff used car. But, of course, as fate would have it he had a great opportunity on a new 2015 Chrysler 300 with all the bells and whistles. Within twenty hours we were on our way home in one fast large sport luxury car.Try to do this with someone else who you do not trust and you probably will get burned. Not with Nathan. They have excellent service as well. I travel way out of my way just to have my cars serviced at Chapman. Well worth a call to Nathan McCoy!

Great experience

Great employees very easy going extremely helpful with my situation and overall great customer service I would recommend chapman for any of your service and other auto needs.

The Most Amazing Experience - New Car Purchase

I had the most amazing new car purchase experience. I was so overwhelmed with gratitude at how wonderful I was treated at Chapman Chrysler Jeep. I felt like family. Every detail and concern that I had was taken care of and there was no stress at all in the new car purchase. Mr. Lawrence Ennis for the second time made my new car purchase a reality. This is my second auto purchase with him. I bought my first truck from him two years ago and I bought a beautiful new Red Velvet Chrysler 200S - 2016. Mr. Ennis brought me complete ease of mind, as he reassured me that he could assist with my financing needs and I received a lower interest rate with his assistance, then I would have with my own Credit Union. Mr. Ennis knows what he is doing and he is a man of integrity. He can be trusted. As a person of faith, I know this to be a blessing for me as my BMW had caught fire just one week before my new car purchase. I subsequently needed a new vehicle but wanted to purchase a new car from someone I could trust . My sales person, Mr. Steve Partridge was very relaxed and provided a no pressure atmosphere that I found soothing in my very difficult time. I told Mr. Partridge exactly what I wanted in a vehicle and to the detail he provided it. I was overwhelmed with joy and it all happened so fast. There were no hours spent waiting and stressing. It was completely drama free and totally comforting, as if I was a family member receiving special care. This experienced really blessed soul. Last but not least - T.J Gilliam, in Financing - You worked it out and not only did I receive the most outstanding interest rate, your suggestion for auto debit knocked the interest rate down and I purchased the additional warranty as a result. I will not have to worry about a thing, every part of the vehicle is fully covered via warranty - 100,000 miles. As a woman, this is significant to me and by lowering the interest rate, with auto pay, my car note is still extremely affordable. Thank you and bless you for looking out for me T.J. Thank you for introducing me to my new serviceman, my parts guy and also Marc Ward, Spencer Collin and Corey Brewer, each of you helped me in your own specific way- in your area of expertise. I am going through a horrible divorce so you all didn't know how much I had been privately grieving thus your help and support blessed my soul in a way that was a God hug to my spirit. Thank you - All of You. Professor La Della L. Levy M.A, M.Ed - Political Science Faculty, College of Southern Nevada

Car purchase

Alex & Chris were the dynamic duo! They were super helpful in answering all my questions and made the hassle of buying a vehicle way easier than expected.

Best Service man ever

Virgil Doty#1 Service man everThanks Virgil for giving your best,I'm new in Lad Vegas and you were very kind and professional You are The Best EverC.Bailey

I was given the very best service I was treated like a queen

I was very happy with the service everyone was so nice . I will reccommend someone to buy a car here I love driving my Jeep its so nice

Don't care about customers

I was told even though they screwed up my deal to suck it up and deal with it. They have not further responded to my BBB complaint which I will be releasing soon.

Great Service at Service

My Jeep Grand Cherokee required warranty work and recall work. I left it in the care of service advisor Roy, who was courteous, informative and knowledgeable. I researched the reviews of the service departments of the other Jeep dealers in town and drove way out of my way to go to Chapman - I'm glad I did and you should too.

Recent Experience

We dropped our vehicle off for servicing on the 12th of September. The service members were courteous, the service was completed expeditiously and the price was reasonable. While all the employees were courteous especial kudos to Virgil Doty who managed the work.Keep up the good work.Dennis Bechtel

a great car buying experience

Over the years I have purchased many cars and have worked with many different car dealers here in the Las Vegas Valley. This has been one of the best experiences I have had thus far, David C is a very honest and professional salesman. Thank you all for the great experience.

Pleasurable Buying Experience

Thank you Joe Cusson! It has been a pleasure working with such a professional salesman. You really work hard to meet the needs of your customers while helping me stay within my budget. Love my Jeep Cherokee!! It's everything you said it would be and more.

Repair and oil change

Finally I have a service rep. who knows what he is saying; is honest; efficient; and goes out of his way to meet the needs of the customer. No one enjoys having service performed on his/her vehicle; Virgil Dody makes it enjoyable. The dealership needs a lot of improvement - and I've said this for years. The bathroom smells, still smells and I don't think it will even not smell. Typical. With that said, I still have the best Service Representative - thank goodness for that or I would have had to go across town.

Oil change

I went to Chapman for a routine oil change. I had bought my Jeep at another dealer, but Bradon made sure the car was taken care of. I was in and out in no time. Bradon also had the tires rotated and checked.

Covered Lies

Lawrence Ennis is the most disrespectful person I have ever met. We scheduled a time to meet at his lot, and first he was an hour and a half late. I was supposed to be working with him, and he pushed me off to a man name James (Jim) Adair. I informed them that I was unable and would not pay more than $350 per month for whatever vehicle we agreed on, and was told that would be fine. I told them I needed a car with 3 rows, since I had three carseats, and was told that wouldnt be a problem either. We came upon a Jeep Commander and a Dodge Journey. I asked to test drive both, and they told me the car that was displayed on the site was not available, but instead had me test drive a similar car. They told me they would work their magic to make sure I had low payments, like I had requested. After the test drive, I sat at the counter for 30 minutes while they worked their magic. James came to me and told me if I traded in my 2003 Ford Expedition and gave them a $1,000 down payment, that my monthly payment would be $220. I agreed, and Lawrence ALSO informed me that my monthly payment would be $220. I agreed to those conditions, signed the paperwork, and went on my way. Three weeks later, I received a phone call from the bank, informing me that my payment was $440 per month, which is NOT what I agreed to. I contact Lawrence immediately, and he informed me that my payments were $440, and the $220 was a bi-weekly payment, which is NOT what he told me the day I got the vehicle. I told him from the very beginning, and repeatedly, that I would not pay that amount of money, especially since I was never told it would be bi-weekly payments, but that it would be MONTHLY. He proceeded to tell me that is how it works with all of his customers, and there are no exceptions. I decided to return the car, and told him I would return when I got off of work to return the car and get my money back. When I got there, and saw that they had no other cars I wanted to consider, Lawrence REFUSED to see me. Instead, he sent another rep down to inform me that I should take the weekend, since it was a Friday, to find a more affordable car, and that he will return everything to me. I went around to other dealerships that day, and found 6 other options that would fit my budget. They required I trade in my Ford, and the down payment would depend on the condition of my trade-in. I work a part-time job as well as a full time job, I do not have the kind of time to tire-kick and shop around for other vehicles. I called James and told him I would keep the car. He told me if I refer people to him, that every person I refer would take $200 off of my car. On August 25, 2015, I called James to inform him I didnt know the air conditioning in the back of the car did not work. He told me I could bring the car in to get it serviced. The appointment was scheduled for august 27th. I told him I would drive the car there on my lunch break, and he told me he would bring me back to work. After standing in the lot, waiting for him to find a car that had enough gas to take me back to work, he told me he would be at my work at 4:30 (when I get off) to pick me up and take me back to retrieve my car. At 4:33 I called him, and he informed me that he was, at that moment, going to have to send someone to get me, because he had a customer. He was fully aware that I had to pick my children up on the other side of town from day care before they closed. 5:00 rolls around, and nobody is here to pick me up, so once again, I call James, and he told me NOW he would come pick me up and bring me to my car. At this point, I am uncomfortable, it take an hour, if not more, to get to the other side of town to pick up my children. Its now 5:10, and I call James AGAIN. He told me they should be in the area, but might be lost and does not give me a number to call them and find out where they are. At this point, my work office is completely closed, and the only person left is a manager waiting for me to get picked up. At 5:20, I get a call from the shuttle driver at Chapman asking me if I need a ride. I have to pick my kids up and have no car, and nobody has even attempted to try to pick me up (like I was told he was doing for the last hour) and take me to my car. My manager has to now take me to the dealership, and I go inside and see Lawrence. I saw that he was with a customer, but I needed my keys, so I proceeded to ask him where my keys were. Lawrence responded with I am speaking with a customer, and I dont know who you are or what youre talking about. At this point, I am livid. Not only did Lawrence just lie directly to my face in front of a customer, he claims to have no idea what is going on in the building that he is supposed to be managing. I asked the people behind the counter, and nobody seemed to know where my keys were. At this point, I am so upset that I am shaking. My children are about to be left at a closed school on the other side of town, the fees for daycare are piling up, and I have a man that made me seem like I was the crazy one. I informed Lawrence (after he was done with his customer) that I brought my car in to get serviced, that his company left me at my work after telling me three times someone was on the way to get me, and I had to find a ride to get back to his establishment, nobody knows where my keys are, my children are on the other side of town. I am shaking and in tears at this point, and Lawrence told me that because I raised my voice, that he would not help me because I was rude. He then turned away from me and sat down at his computer. In this time, I have called James four times, and he sent me to voicemail. I went outside, because at that point I was stranded at a dealership, my kids are at a closed school. I called the school and had to explain the situation, and I was fortunate enough to have SOMEONE caring and understanding of everything that was going on. Its now 6:00 pm, and James comes back from a test drive with another customer, looks DIRECTLY at me, completely walks past me like I wasnt even there, and goes inside. All of a sudden, someone knows where my keys are, because James handed them off to another person so he wouldnt have to deal with me. I will be returning this car, and going to another establishment. I will make sure to inform EVERYONE I know, to NEVER come to this AWFUL dealership. I am demanding a FULL REFUND for my time and money wasted in this ridiculous company back. This is the worst experience I have ever had in my life, and you should be ashamed of yourselves.

Great service.

I took my car in for service. Needed diagnostic. Vince very quickly found out I had rental car service on my warranty. He Called. Enterprise. Within 5 min I was picked up. And rented a car. My car was ready by that evening. But I decided to pick up next day Sat. Was checked out quickly car was pulled up ready and waiting. This location is a little further away from my home but I will drive extra miles for fast service.

Service

Jessie was professional and very informative. Very friendly. In addition to having ordered parts for my newer Jeep, I also had a battery replaced on an older Jeep Grand Cherokee. The service rep was very professional and informative. Very friendly. Thank you.

Great experience with their service department

Brought my vehicle in by appointment and the Service Manager, Vince, was very helpful and courteous. I had an array of repairs including a recall and they were able to get everything fixed in a timely manner and kept me up to date through the process of the repairs. I would highly recommend the Chapman Chrysler/Jeep Service Department for your automobile repairs. Talk to Vince, he is great to deal with and very very knowledgeable.

OUTSTANING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

OUTSTANDING SERVICE FROM LAWRENCE ENNIS AND ELLENA SMITH I WOULD RECOMMEND THEM A MILLION TIMES. THEY ARE CARING AND VERY PROFECTIONAL GROUP OF PEOPLE YOU SHOULD BE SO PROUD TO HAVE A STFF LIKE THIS WORKING FOR YOUR COMPANY.

Thought the first time was a fluke...

I was in a horrible car accident about a year ago and my car at the time was totaled and I had to find a new car with no money down. Chapman worked with me and it was the best experience I have had when purchasing a car...up to this point. I owned the really nice but smaller Jeep Compass for less than a year and am now having to move up north where a 4x4 will be needed. I was completely upside down in my Compass but they took the time to assist me and understood my needs and helped me get into a bigger Jeep Patriot 4x4. Both times purchasing a vehicle from this dealer, the salesperson (who was different both times) was super friendly and very knowledgeable. Finance process was fast and easy and when I walked out it was gassed up and washed and ready to go. The salesperson paired my phone and I was done. I was a devoted Chevy person but I am glad I made the switch to Jeep not only for the great vehicle but also for the great customer service of this dealer!

Disappointed with service department

Scheduled a service appointment for 7 AM with the hope the service would be completed by 3 PM. When I arrived at 3 PM I was amazed at the fact they could not find a record of my vehicle. After waiting 30 minutes, they advised me the vehicle was checked in under my middle name and it would only be a few more minutes until they were done. A few more minutes turned into 2 hours. I was ok with everything until I entered my vehicle and noticed my air pressure light was still on. Are you kidding me they couldn't even add air to my tires after having my vehicle there for ten and half hours.

No Communication/Didn't Fix Problem/Generic Invoice

I dropped my jeep off at 8:30 AM by 2:30 PM I still had to call from dealership, left a message and an hour later I received a phone call with no details besides "they're still running the diagnostic" aka, they hadn't even touched it yet, which I then replied I'm coming to get it by 4 because I need my vehicle to get to work. When I arrived the service rep handed me a sheet of what "needs" to be done, so I would need to schedule and drop it off AGAIN for 8 hours. Then the mechanic walks up and says, it's been done. Clearly NO communication on their end. I then leave and within driving 10 minutes home my vehicle is doing the exact same problem! I receive the invoice via email and there is nothing but a generic "trouble shooted problem, fixed problem" no parts, what was replaced, what was the issue, nothing! I don't have time to leave it there again all day so I'm dealing with the problem until my schedule allows me the extra time. Would not recommend!

2006 Town & Country Repair

While they pinpointed and repaired a sporadic electrical issue with my 2006 Chrysler Town & Country, I feel the $430 repair to solder the wires on my battery terminals was a little excessive. I didn't mind paying the $110 diagnostic fee, or the so called $39 in shop supplies, for which I don't know what they were. But $281 to solder some wires at the car battery? That must have took maybe 15 whole minutes!

Best place for first time buyers!!! Friendly and great deals

My partner and I have been dealing with our salesman for about 6 months and from the first time we when to see if we can purchase a car he was nothing but helpful and no where near pushy !!! After 6 months we gave him a call and decided to check out the opportunity once again to purchase a car after our credit score had been getting better. We approved and got the best best deal for our budget .. Thank you Nathan and thank you champman!!!!!! For taking care of us

Above and Beyond

Thank you Chapman Chrysler Jeep for a wonderful experience and a special thanks to Aaron for going above and beyond in ensuring that we did not leave without a car. I'm already in love with it. I would definitely recommend more of my friends and family to Chapman.

Its ok for the fact they are messy

I moved here 18 months ago from Washington State. I own a 2007 Jeep. I have taken my jeep in for service 3 times. All 3 times were to replace different seals and gaskets. I understand moving from a wet colder state to a very dry hot state seal go. My over all issue with Chapman is all 3 times they have left greasy hand prints on the drivers door, steering wheel, and fenders. That is so off putting when they can not take the time to show a little respect, at the very least wipe it down with a clean rag. I am not asking for a total car detail but when I put my hand on the steering wheel and I get grease on it COME ON MAN!!!

thankful

For the first time in my life doing anything with credit I went to Chapman's because of a giving kind hearted young man by the name of Nathan he went well beyond his means for my husband and myself he helped us for 4 days while being able to just wait on a car to test drive I bought the car and am so grateful we went. friendly kind genuine.honest folks I'm so thankful to be part of the Chapman family THANK YOU Nathan McCoy

High to low

Left my Dodge Ram 1500 truck overnight and wrote on the form that I needed oil change, 2 recalls, and tire rotation. After getting the vehicle back, I called to make sure tire rotation had been done. It was difficult reaching the service adviser. I even left a message with my questions. No return call with answers. I called the operator and asked to transfer me to the service department, noone answered. I called the operator again and asked her to share my questions with the service department. Later I learned that tire rotation had been overlooked and the sticker telling me when the next oil change, miles, and date had been left blank. In the past, the service adviser would make a follow up call. I appreciate the service adviser suggestion to replace a worn out belt.Where is Vince?

The Good, The Bad and The Ugly

I highly recommend Vince Thompson in the Service Department. I arrived furious after my husband had taken my Jeep Cherokee in (not even a year old) due to a warning light coming on. Long story short - he was totally brushed aside and it was even recommended he go next door to Towbin Dodge, which he did and they were WAY more helpful and just as 'busy'). Well we ended up being stranded that night and calling Roadside Assist!!!! I was LIVID!!!! It was now the weekend but managed to arrange that my car would be checked on the Monday (this had all happened on the Friday). I said I wanted Vince to handle this and he is fantastic!!!! He managed to redeem what little faith I had left in Chapman Chrysler Jeep. Thank You Vince for managing to keep me calm when I thought I would explode!!!! I had been considering what my next Jeep purchase would be.... I will wait and see how 'emergencies' are handled in the future before I consider that any further. After service is more important than the salesmen making their sales - look after your current customers as they will be more loyal and be your future sales!!!!! But BIG thanks again to Vince.

Heat killing battery

Went to check the battery/electric system, service dept. is great and Jose changed the battery out after determining that was the problem. I've gone in on several occasions for service or repairs and alway received the best care.

The best deal for a brand new Chrysler 200

Mr. Lawrence Ennis, Mr. Jonathan and Ms. Yasmin did great for first time client like me. Just plain awesome. I had a good time talking, and they are accomodating and friendly like a family.

Great People & Service

Chapman Chrysler Jeep in Henderson is an amazing place to go and get a great car for an even better deal. My salesman Aaron Ennis was a great salesman and helped me find the perfect car for me. If you are looking for a new car, this is the place to buy!

best and friendly service

we have never been disappointed by the service dept. Jesse our connect has always been very helpful and listens to us and make sure the problem is corrected and is honest in the time he quotes.

New Engine installed

Great service. Always kept me informed. I have a 2001 PT Cruiser which needed a new engine. Roy at Chapman took good care of me

Great Customer Service

Vince is always the guy I call whenever I have a problem and he always goes above and beyond to assist me. Thank you Vince.

Feel like I'm paying more than I should

This has been a very long process and I made the poor choice to cancel a warranty AFTER I signed all the paperwork and its neverending. I just want my money back.Word of caution: dont let them bully you into a warranty, its your money and you can say no. Unfortunately I didnt realize this until it was too late.

service advisor Vince... fantastic!

First impression....awesome. great service from Vince. I am more concerned with how a place treats you AFTER you have their product. He made me want to buy my next car here.

Get everything in writing not just verbal

I was told you had a sale on all or changes so therefore I got an oil change on my car and when everything was finished I was charged way too much. I was told my car took a different type of grade of oil that was not covered on the Sale so therefore I had to pay regular price for my oil change not cool.

Great Service Department

Vince Thompson is a outstanding service writer. He is a pleasure to work with. The service department is a very busy place. Vince consistently takes time and patiently listen to my concerns and the concerns of other customers, he explains the work that needs to be done, in understandable terms, and gives good estimates on how much it cost. I've been requesting him since my cars were new. He is very knowledgeable ,courteous and professional. The Chapman service department and Vince are some of the reasons for our continued patronage of Chapman Chrysler

Get my wife a new car for her birthday ??

Help you and make you feel at home and treat you like your part of the family that is very important when making a good decision thank you very much Elana and Lawrence and T-J what a good team of people to work with,God is so good to have people like this at the right place.

customer service

Hands down.. Roy the service writer... to the techs.. best in Vegas!!! Thanks again fellas..I know where to take my Jeep..Nice to see professionals at there best.

Jesse made it happen!

Arrived in Vegas for a business trip and had a problem with my Van. Chapman was the ONLY dealer in the Vegas area who made an appointment with me the next day. I had to leave the following day so timing was an issue. Jesse took care of me and delivered on time. Kudos to Jesse and Chapman!

Personal service

Jesse Ramirez. Excellent! Need service? Ask for Jesse and he will provide above and beyond. I would rate him 10 out of 10. I was informed of the status and timing of the repair and did not need to guess.

Having a Bad Bad Day, & Things Actually Went Our Way

My goodness, where do I begin? Well, let me start by saying Just go talk to Marco Guzman and or Marc Ward lol!!! Monday May 25th after getting off work our car broke down on us. While driving, it literally just cut off!! *Fun note, I'm pregnant, tired, and hungry, and my husband is just trying to keep me calm*. So once we get a tow, we find that the car isn't worth fixing, it made more sense to buy a new car. *PANIC MODE*, not the best of credit, and payday wasn't until that Friday, and just my luck this is my rent check coming up. No way to work for me or my husband, or my Dr. Appt. SMH. A co worker referred me to this dealership. My main point of contact had left for the day. After a 2hr bus ride w/ my 3yo and husband we arrived at Chapman. We worked with Marc Ward the manager, and salesman Marco!! These men are Angels! Truly a blessing. As someone who has worked in Customer Service for years, I can tell you they are phenomenal! They entertained our restless, super excited, mini car connoisseur son lol. They didn't try to sell us something we didn't need. They were patient, they pulled out the works. They answered our million questions. We got an amazing loan deal, we got a Nissan Murano (perfect for us expecting to have another carseat, and already having a dog and kiddo). I literally cried! We left Wednesday night with our new family vehicle, the reassurance a friend would give you, and feeling totally relieved. Our car note is fab! As we expected way worse. I brag to everyone about them now!! Please stop here for your new or pre-owned car and ask for Marco Guzman or his manager Marc Ward. They are lifesavers and my family is forever thankful and grateful. We will NEVER go to anyone else to buy again! Thank you so much to you all and Tommy Smith and your staff, you guys are the best! You earned a lifetime bragging customer!

great job!!!!!

They told me, you are gonna leave here a happy man, and I think this is how all dealerships should be giving you a great price and making it happen!

You're just a $ sign to them!

We bought our Jeep several months ago with a dealer installed lift kit, larger tires, etc. The steering felt a bit loose from the day we drove it off the lot but I never gave it a second thought because it's the first Jeep we have owned. We went off-roading and after we were done I needed to get it aligned. No problems there. We then drove 1500 miles and the steering felt as if it was getting looser and looser. Eventually during the drive the ESC (electronic stability control) light came on, meaning no cruise control. I would try to turn left at highway speeds and the vehicle wouldn't respond. Very innerving to say the least. At our destination I took the vehicle into the local dealership and they said the lift kit needed to be "re-torqed". They did that, another alignment and re-centered the steering wheel. Now when we bought the vehicle at Chapman's we were never told that a "re-torqe" needed to be done within about 500 miles, and we were also told that it is all covered under warranty. As you can guess, no, it is not covered under the warranty, even though they sell the majority of their vehicles with aftermarket non-MOPAR parts. When I originally took the vehicle into Chapman's for the first alignment, why didn't they notice the loose steering or that everything on the lift was loose? I saw them drive it off the lot, going somewhere for about 30 minutes, then return. Could the service tech not notice that there was 5-6 inches of play in the steering wheel?? We contacted the Service Manager and he said that it is not covered under warranty. So they "customize" the Jeep and don't warranty their work? VERY poor business practice. I've had a few dealings with them since purchasing my vehicle, and the only impression I've gotten from them is that you are just a dollar sign to them. Once they have your money and the vehicle leaves the lot you are nothing to them. We should've known when we first pulled into the lot to just look. You pull in and have to go around all of the salespeople standing in the lot, all staring at you like you're fresh meat. We looked at several Jeeps with our salesman, which I'm sure is gone by now, asked about the prices. We were told that the prices listed on the vehicles is different from what they really are. "If you want this vehicle the real price is $49,000, not $37,000 because of the bigger tires, winch and lift and bumpers". Really? Another example of poor business practice. We asked to speak to whoever was above the Service Manager and was told that would be so-and-so (I think his name is Aaron, but I don't recall.). "Can we speak with him?" The reply? "No because he makes his own schedule and we never know when he will be here". Well that's good management right there. After some fighting with them they agreed to pay the over $400 bill, but they were very hesitant. So the moral of the story is, if you see Chapman's, run, run as fast as you can! I get free oil changes from them for the next six years, or so I was told, but I'd be crazy to take it there. It would probably take them 6 hours to do it. I have bought many, many cars throughout the years and this is by far the worst dealership I've ever dealt with. In hindsight I should've kept my other car. I would walk into the dealership I bought it at and two years later my salesman would walk up to me, greet me by my name, shake my hand and treat me not as a number or dollar sign, but as a true valued customer. To put it bluntly, Chapman's sucks.

Ask for Roy Rodriguez

I drove into town from Reno with an obvious coolant system problem (steam from engine compartment) in my '11 Grand Cherokee. Having driven 465 miles through the desert I was pretty lucky I didn't break down in the middle of nowhere (literally) with my wife and 2 kids in car seats. Roy gave me a time frame for an inspection and called me well within the discussed window. He asked me who performed my last service and I explained a local dealership in Reno had done a significant amount of work to include a tune up and oil change. Roy explained how the hole in my radiator hose was a result of negligence on the Reno dealership's part (they left a retaining clip unfastened and as a result the hose bounced off a pulley for the serpentine belt). The total repair for parts and labor were estimated to be just under $400.Roy sent me digital photos and assisted me in getting the service manager in Reno on board with covering the cost. My initial call to Reno was a bit discouraging when the service manager was giving me his canned speech designed to set the customer up for worst case scenario. Roy handled it from there with his own follow up phone calls. He could have easily just taken my money and not helped me out. I would describe it as recovering a cost but in reality I never had one besides time. It seems as though integrity is a personal value that is slowly eroding from society as a whole. Roy is exceptional in this regard. If Roy sold cars I'd buy my next one, without a doubt, from him. The 465 miles would be well worth the trip knowing I would be well taken care of again.

Great Treatment by Pedro Fernandez

Bought a Jeep Cherokee Sport. I was hesitant at first because it is a lot smaller than Dodge Durango. After test driving it, I realized it is a great car and it drives wonderful. Pedro was very patient with my questions and helped me set the basic components in the car. I did not experience that Towbin when I bought the Durango. I did not feel pressure either. I feel that the dealership has a great laid back and relax atmosphere. I will definitely go back there when I can upgrade to a another Jeep. Thanks Pedro!

Great service

I have received nothing but great service at this service centre. I have had services and recalls - always quick, helpful and pleasant to deal with.

great service

Virgil Dody is one of the best. Professional, Knowledgeable, takes care of my vehicle. Explains what the next steps are in maintaining my vehicle....keep up the great service.see y'all soon

Great job - See Virgil

I have taken my Grand Cherokee in for service three times (maybe four) recently for oil change/routine maintenance, recall, etc..I often cringe about dealing with vehicle dealerships after the sale. Not so now. Since I purchased my vehicle at another dealership, I took it to them for a year or so. But I'm glad I transferred my maintenance to the Henderson dealership and should have done that much sooner. I was fortunate to work with Virgil the first time, and all subsequent visits. I hope he never leaves. (Hint.. Dealership management... please ensure you pay Virgil enough to keep him there a long time.) Thank you Virgil and thanks to the lady who always phones the day after to ensure everything went well. I feel guilty that I don't have enough to say to her except "everything went very well". A visit to Henderson's Chapman dealership feels (sort of... actually better) like I was just at the doctor's office.... appointment reminders, great service, and follow-ups. Also, getting a service van ride to and back from my downtown Henderson office was easy and timely. Couldn't ask for anything better. Thanks again Virgil and the rest of the staff (sorry I pretty much suck at remembering names). I know that the guys in the shop are seldom seen, but I'd like to thank them also. Nice job guys, as always!Note: My vehicle has the full extended warranty, so I didn't rate a "price".

Awesome!!!!

I felt like family, not a customer or sales quota. They manage to flawlessly pull off a combo of professionalism and warm fuzzies. I think it comes from the fact that they truly care about the people that walk through their doors. There was genuine concern about making my life better. I never felt badgered or pressured like I have when I've tried to browse other lots. If you're tired of the "sleazy used car salesman" stereotype, this is the place for you. Do yourself a favor and get your next car here.

Ask for Roy

I went here to have my car serviced for a check engine light. The service rep I made the appt with was not very friendly and gave me a bad feeling, so when I got home I called and canceled the appt. I then took the car to pep boys, where they proceeded to royally screw things up. After getting it home, it completely died. I had it towed back to pep boys and they couldn't figure out what was wrong with it, so I had it towed to this dealership. This time I was assigned Roy as my service agent and he was fantastic. Very friendly and informative, and they diagnosed and fixed the problem within 8 hours. If you choose to have work done here, make sure you request Roy.

Service above and beyond!

Went in for a normal oil chnge and filter, was called by my service writer Virgil Dody advising me that they had discovered a worn out tie rod when doing my service. Withoput Virgil's attention to ditail, and his professional manner with his customers I might have broken down in the middle of nowhere with no mechanic in sight. Thanks Virgil !!!!! Chapman's service departmant is the greatest!J.T. StevensLas Vegas, NV

Amazing Service

We called them expecting to MAYBE HOPEFULLY get a used car. We drive away in a brand new 2015!!!! Aaron & Lawrence were amazing and helped us get exactly what we were looking for and made the entire experience actually pleasant

People, Product, and Presentation

The Jeep I purchased feels like to perfect vehicle for my needs. I left the dealership with the vehicle I wanted and at the price I wanted to pay. I spent 3 weeks deciding what I wanted. In the first week I met Tim Uher. He is easy to talk to and as it turns out he is a good listener. He listened to my needs and when I said I wanted no pressure he complied. During the three weeks of deciding he made himself available to me as needed and did not pester me with phone calls and emails. I recommend him to others. Keenan stepped in to help and also was very accommodating. This was a pleasant quick experience. Thanks you for the experience.

Vehicle Service??

Roy listen to my problems that I was having with my key fob, set up an appointment. Not only fix that problem, but found another problem which they fixed after calling me at home for authorization. Roy is one of the reason I will keeping going back to Chapman, but also recommend Him and the Service Department to others.

Poor Workmanship

We had our Chrysler 300 recalled, to replace the fuel tank, took six months; after replacement fuel leak when fueling up; Took to Meineke found out Tube Clamps were not INSTALLED. Problem fixed by Meineke. Shoddy workmanship at Chapman dealership. I will be avoiding this dealership in future!!!

Excellent!!

Virgil is always very polite and quick to serve customer needs. I would highly recommend Chapman Chrysler Jeep. Great experience and work is completed quickly.

Very Pleasant

I worked with Jesse Ramirez. I was impressed with the constant contact that my service advisor provided. I frequently come to this dealership for service from the other side of town because it truly is worth it. This was the first time I used the shuttle service to and from my house. the driver was courteous and careful. Thank you for hiring great people that are big on customer service.

2011 challenger

I had my car towed in, Virgil Dody was my Service Consultant. He kept me informed during my repair process with updates. I got my vehicle back clean and running great.Thank You

Service with Roy

Roy took care of me and made the experience bearable. He knew immediately what the problem was and make sure it got fixed in a timely manner! Ask for Roy!

Miguel Sotolongo is the man!

Miguel came highly recommended to me by friends of the Chapman family. I swear Miguel is a blessing to that dealership he was completly knowledgeable in all the vehicles I had questions about. Miguel was very patient and efficient in getting us a deal on a brand new 2015 Jeep Patriot. Miguel is the best dealer I have ever done business with! I am definitely recommending him to my family and friends!

2015 Wrangler Unlimited

David Channel is the man!! Best Car Salesman I've ever dealt with. I usually by my cars online and just go pick them up but I happen to be near the dealer and wanted to test drive a Jeep. I drove 5 different cars. David was patient and friendly. Thank you David for my new Jeep!

poor service on a 2013 jeep

My Jeep 1st went to Chapman Jeep on Sahara, for a transmission issue, and a mirror issue, on a Friday night, as of Thursday of the following week, my jeep was transferred to Chapman's jeep store in Henderson, ( The Sahara store was backed up and could not get to my jeep in a timely matter) the following Tuesday they determined it was a drive line issue and could not repair it under the factory warrantydue to the after market lift, even though the jeep was sold to me that way from a Tobin jeep dealer, I picked up my jeep and returned to the Tobin dealer where they repaired my jeep with no hassles and they supplied a rental car while my jeep was being repairedI was never offered a rental car from chapman, Chapman never addressed the mirror issue while my jeep was at the dealership, I'll never return to chapman for any of my repairs

2012 Dodge Journey

From the beginning to end Jesse, took GREAT care of me. Regardless of what was going to be done on my vehicle, he was totally professional. He made all the right calls. He set me up in a rental car. I was so impressed with him I offered him a tip and he wouldn't even accept it. WOW!

Chapman service department writer Vince Thompson

Vince Thompson is a very good service writer I've been requesting him since our cars were new. He is very knowledgeable, courteous, and professional. The service department and Vince are some of the reasons we continue our patronage of Chapman Chrysler.

Service for our 2013 Jeep JK Rubicon

Vince Thompson, is the best service advisor at Chapman. He has always serviced my Jeeps in the last 13 years.Work is always done on time and Vince keeps me informed.Mac

Done Right the First Time

I would like to say a big THANK YOU to Jesse Ramirez, John Young, and the rest of the crew for taking their knowledge, time, and energy to ensure my 2013 Jeep Patriots 30,000 mile maintenance among numerous other maintenance items were done right the first time. Jesse, my service advisor explained everything that was done to the car and suggested other ways to prevent some of the things from happening again. I thought I knew my Patriot pretty well, there are always things to learn. Thanks guys, I appreciate doing business with you and thank goodness that I bring my Patriot to Chapman Jeep for all its service needs.

Recall warranty work and oil change

Work done and finished on time as promised. Also, scheduled a ride back to the dealership in order to get vehicle after service hours. Good deal and will consider this dealership my Jeep service headquarters.

Excellent!

Excellent! 'Vince did an outstanding job and was able to work me in on a Sat. He also was able to get the job done a day early which was appreciated.

Amazing service

Me and my girlfriend just recently bought a grand Cherokee from Chapman and the service was amazing! Our salesman , Bob Nieves was impeccable with his knowledge of the vehicle, expedition of the sale was timely, and it was unbearably cold out and he brought the car to us curbside. The other dealers we delt with did not compare. I would recommend Chapman and Mr. Nieves to anyone. -Michael Colletti

Activated warranty without my consent!

Not only did the finance person try to pressure me to buy the warranty right away, she activated it without my consent! Activated it January 31, even though I specifically said I would call the next Monday to let her know what I wanted to do. I received the MOPAR paperwork congratulating me on the purchase of my warranty via US mail, so yes,she did activate it without my permission. Why? To be sure she got her commission for January, perhaps? Yes, she did go back and cancel it, but why would you activate a $4000 warranty without the customer's consent in the first place? The truth is, you have 12 months or 12,000 miles to get the MOPAR lifetime warranty without any surcharge, and you can add it up to 48 months, with a surcharge . See chrysler.com for those details. Go to chryslerwarrantydirect.com for a MOPAR warranty at a reasonable price.

Review of Chapman

I went into Chapman repair service department in the afternoon because of a left rear flat tire. Maintenance Service repair referred me to Finance Agent Tommy Smith on tire warranty. After checking with Finance Agent I did not have a tire warranty policy. As a result Tommy Smith asked, " would like to check on the 2015 C Chrysler?" I replied, "yes." The rest is history. I was amazed how the service team coordinate and processed papers for new automobile. The opportunity of trust benefits both the service team and customer. The communication, customer services, buying process was excellent. It has been a pleasure purchasing another automobile with Chapman. Thank you for another great experience.

Lifetime customer!!

The five stars for rating doesn't do this place justice, I wish I could give MORE stars! The best people to deal with when it comes to buying a car, I've heard too many nightmare stories about dealing with car dealerships, but never have I felt that way with working with the people here. I won't go anywhere else! From start to finish, everyone especially my salesman RICK STEWART made me feel so comfortable and was there every step of the way! It's really hard to come across a company with such great service and integrity! THANK YOU RICK, DANA and EVERYONE ELSE AT CHAPMAN CHRYSLER JEEP!! This is the only place I refer family and friends to when it comes to buying a car! You have a lifetime customer here! THANK YOU!

Miguel Sotonlongo is the BEST!!!

We purchased an 2015 Patriot and from the time we got till the time we drove off the lot he was there to help us. Wonderful customer service, friendly, and we was glad that he was our sales person. He took the time out to sit down with us and guide us through many different options. I would recommend that if anybody want to buy a car go here and see Miguel.

Easiest transaction ever!

Pedro and his co-workers did an outstanding job of getting our sale done quickly and to our complete satisfaction. We spent more time getting a cahiers check at the bank than we did at the dealership. The vehicle was there when promised, fueled and ready to test drive. I gave one offer, it was accepted, 20 minutes later we drove away. Any future purchases will certainly be initiated at Chapman's Dodge. Thanks again Pedro, Howard and all the Professionals at Chapman's! I will see you soon!

Always a great experience

From buying a car to having service done its always been a great experience. The technicians performing the service on my jeep are always thorough and honest with me on what needs to be done. The best on my last time in was the service provider Aurora, she was polite and very pleasant to work with.

Vince and the Service crew are awesome!

I have a 2007 Jeep Wrangler Unlimited and Vince and his Service crew are the only ones I trust with my baby. They are extremely fast; honest about repairs needed, and go the extra mile every time!

Out of town

I was visiting from out of town and my engine light comes on. I visited Chapman and spoke with Vince. Right away he was very welcoming, explained what could be done, and set up an appointment. He was honest and straight forward. The repair were done in a timely manner. I liked the service so much I wished Chapman was in my home town, I would definitely go to them to get my car serviced regularly.

Won't go back there

After spending over 4 hours at the dealership the first time when trying to buy our minivan, I said I would never go back but after a year and a half I decided to give them a second chance. I took my van in for some warranty work. After they had it for 3 days they called and asked if I could come and get it by 3. I was unavailable so I said I could be there by 10 the next day. When I showed up at 10 my van was not ready. I had to wait 1 hour and 15 minutes for my van. Everything could have been avoided with a simple phone call but they never let me know. Now I know I will never go back there again. Horrible service

Thumbs up

After my first visit I have bad experience, but after my last one I'm happy costumer. Big impruvment with quality work. Thank you Chapman

Sold me a car with prio damage; would not fix.

If I could give this rating 0 stars I certainly would.I purchased a 2006 Lexus IS from their Henderson location on July 8, 2014. I also purchased an extended warranty for $2,100. A couple weeks later it was determined that the timing cover had a leak as well as the radiator. After getting a quote on how much it was going to be to repair, it was going to be roughly $2,600. I submitted a claim to the warranty company, and upon sending an inspector to inspect the damage they said that this is pre-existing damage, and that the dealer who sold you the car is responsible for fixing it. After I took the car back to the dealership on MULTIPLE OCCASIONS, first, a guy named Frank at the Warm Springs location denied that there was any leaking, then after multiple trips to the shop they finally 'found the leak' but then tried telling me that the leaks were not pre-existing and that the warranty company should fix it. I ended up having to come out of my own pocket for this repair expense which was something the dealership should have done before they sold me the car. Oh, and I forgot to mention I paid for the car with 100% cash and they barely came down on the price of the car. I will absolutely never buy a car from this dealership again!I would like to put the following individuals on the ultimate wall of SHAME: Frank the mechanic at the Warm Springs location, and Derrick Goern one of the managers at the Auto Show location. You guys both win awards for the most terrible customer service possible, and lack of competency. Please do society a favor and exit the business ASAP! Have a wonderful day.

Excellent

Jesse Ramirez is my normal Service Advisor, but somehow they let him leave the property for a little while. I was helped by Roy Roderiques as my Service Advisor on this trip into Chapman. I had the normal oil change done, my brakes have been squeaking, so they found the problem and fixed that. The crazy part is that I am hearing a clicking sound coming from the left front of my Jeep while going over bumps or hitting potholes in the road and only in cold weather! They have looked high and low, test drove it and they can't duplicate it (my jeep is sensitive!). Roy made sure that he put it in my records so if something does happen later, I should be covered. He made me feel that the problem was real, just couldn't be duplicated this time. I used the shuttle service provided by Chapman (free of charge) upon dropping off my Jeep one afternoon and picking up the next afternoon. The shuttle driver is fabulous! I felt very safe ridding along with him. I don't remember his name (bad on my part), but Chapman and his parents should be proud! Thanks everyone.

Ask for Jesse!

I really should buy another car, but, that said Jesse and the service staff does get the job done. I appreciate very much that they have a free van service pick up and drop off as well. This really does help out. The overall cost, well, let's just say, about every single other garage I have entrusted with my car here in the city of Henderson has ripped me off big time, and I mean embarrassing amounts of deceit and thievery, at least these guys will get it done, and get it done right even though their prices can be a bitter pill to swallow. That said, around this area, out in the middle of nowhere, honesty, quality, and service is going to cost you a pretty penny.

Jeep recall fuel relay

My jeep has been having trouble starting since last June and finally gave out a week ago was brought into Chapman to my service advisor ,Virgil Doty. He explained the recall part had not been received yet, got me a ten day rental from Enterprise Rentals, and one week later called and said Jeep was done and housing relay sits in was replaced instead of just the relay which pleasedMe immensely. My jeep has had other components replaced in Phoenix however only band aids were put on the problems .eventually parts failed again so I was very pleased that the housing was actually what was replaced. I believe Virgil is one of Chapmans best service advisor's and am very glad first time a year ago I came in with my security alarm going off sporadically and Virgil had a mechanic fix it immediately at no charge . I was extremely impressed with his concern over my issue , even late in the day at that. I highly recommend Chapman Chrysler and especially Virgil Doty. Dianne M Sholl

Jesse Ramirez is my service advisor.

I have been bringing my 2013 Chrysler 300c to Chapman for about a year. Jesse Ramirez always calls me by my name and makes me feel like a friend. I had a problem last week and they were very busy but when I told him I needed to get it done because I was going to California, he worked with me and I was in and out the next day. Thanks, Jesse and thanks to Chapman for the great service. Sal Chiaravalloti

have been everywhere!!

I have been everywhere and no one was able to help me until I came here. I worked with Elena and was able to meet Lawrence as well. They explained everything to me and made my time there simple and plain. I will definitely come back for future vehicle purchases :)! Thanks

No fluff

I have been dealing with these guys for about 10 years.. I usually just call Vince and he gets done what needs get done in a timely manner and does not add a bunch of needlees crap to the repairs. If the flugellgraffin needs replaced then the flugellgraffin get replaced, no fuss, no muss. Occasionally I have even gone in without a scheduled appointment and been taken care of without any problems. Vince rocks!!

Service performed

I was very pleased with yesterday's service on my Chrysler 300. Everything was handled quickly and efficiently, and Vince was especially helpful in explaining the details. Overall, it was a very satisfactory experience.

Used Vehicle Nightmare

purchased a used vehicle from Chapman Chrysler at 930 Auto Show Dr, Henderson Nevada. when I test drove the vehicle there were two keys with remotes on thembut after I purchased it there was only one key and I had to fight to get the second key.shortly after owning the vehicle I realize that the seat heaters weren't working and when I approached the sales managerhe said bring it in will take care of you but then refuse later. They wanted to charge me $100 to analyze it but after googling the problem I found that disconnecting the battery solved the issue. one would think that someone in service would know this more than the new owner of a vehicle. I cannot recommend the salespeople at Chapman. My experience was not good :-(

Excellent Customer Service

Roy was my service advisor and was very professional. He helped give me a discount and was prompt. I appreciated the dealerships superior service, quality, and discounts.

Service Department

Thank you Vince for great customer service ..thank you for going over the service and detail information .. We will be recommending others to see you ..

recalls, scheduled service

Roy is my service writer, he took care of all of my concerns. I will refer friends and family members to Roy at Chapman , Henderson, NV. Nate MuslinerProminent Realty Groupnmuslineratgmail.com

Excellent

Anytime I have taken my Jeep for service big or small, I am always happy with the service. Mr. Ennisand staff are great to work with and I'm always given excellent service.

Service advisor is great but repair was poor at best.

Vince Thompson at Chapman Chrysler Jeep is always very attentive, responsive and explains everything from start to finish. Had Town and Country van in for repairs, ended up putting in a rebuilt transmission. Three days later had big oil puddle in driveway. Chapman failed to put transmission seal in or check for leaks after repair and then after this the daytime running lights are intermittent. NOT happy at all with the service itself. Vince is great though!

Service and Repair

Vince Thompson at Chapan Chrysler Jeep is always very attentive, responsive and explains everything from start to finish. The care and attention that I get from the team at Chapman is always top notch. I love my Crossfire and want to keep it in great condition. Thanks guys!

poor customer service