Chaparral Ford Inc
Chaparral Ford Inc
Customer Service: 4.8 Buying Process: 4.9 Quality Of Repair: 4.7 Overall Facilities: 4.9
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Fantastic experience at this smaller dealership.
Found the car we liked on-line and exchanged a phone call, visit and phone call with the dealership's on-line sales rep, Johnny. The next day we purchased the car. We were in/out of the dealership in approximately 2 hours. Facility is very clean, nicely decorated with antique automobiles and western motif type decor. David Scott was our salesman. He was respectful, knowledgeable and professional. The finance director, Brandon Dominguez was very knowledgeable especially concerning the extended warranty. The car was cleaned so well it appeared brand new. Our experience with this dealer was great! I highly recommend this dealership. If you are looking for personable and attentive service visit Chaparral Ford.
Thanks!
Roy Fernandez went above and beyond expectations for my family. He found us exactly what we needed at a price no other dealership could offer. You can't go wrong at Chaparral when people like Roy Fernandez are willing to do whatever it takes to, not only help you shop comfortably, but welcome you and treat you like a priority. Thank you Roy Fernandez and Chaparral Ford!
2011 F-150 SERVICE
I made an on-line appointment for "The Works" service on my 2011 F-150 truck. My appointment was at 8am. I arrived at 7:55am. The service writer got to me very quickly and service began soon after. By 9am I was ready to continue my day. I appreciate a dealership and service department that are prompt and very customer oriented.
Best sales guy
Good morning Sonny, Its not often that I send an email out like this. But I had to in this case. I just wanted to let you know how much me and my wife appreciate the kindness and most friendly welcome we get when we visit your dealership, especially from Roland Trevino. I bought a 2013 F150 XLT about two years ago from him and was looking to trade it in for a 2015 Lariat. I wont lie when I tell you that I looked and talked to two other dealerships. Well after talking to them I told myself why? I already have someone at Chaparral Ford who treated me and my wife very well. SO I called Roland up and told him what I was looking for. Within that day he had a truck for me to look at even though he had to go out and search for it. The first one he found I didnt like. That did not stop him from finding me the one that I just bought this weekend from you all. I have never had someone so committed to helping others out as Ive seen in him. Watching him work this past weekend with other customers, I can see why so many of them ask for him. You have a very good man working there for you. I will continue to buy from you all knowing that hes there and will always let other know who are looking to buy and give them his name. I love my truck. Thanks again.
Great customer service!
Due to our busy schedules, the only time we were able to visit was 6:30 PM on a Friday evening. Johnny Villanueva and the Chaparral staff stayed late and allowed us to take our time with two test drives and gave us time to make our decision without pressure. The buying process itself was quick and hassle free!
Our new 2016 Ford F250 buying experience
We went in on a Saturday morning to look at a 2016 Ford F250 advertised on the internet and by early afternoon we were driving away in our new truck. Roy Ortiz and Roy Fernandez were both extremely friendly, helpful and fair throughout the whole process. It was a pleasure doing business with them and we would definitely recommend this dealership.
Fast service
Whenever I go to get service I am greeted right away. The service dept always takes care of me quickly and my car is ready when then say -usually earlier. No complaints.
great service and people
We travel 140 miles obe way and We will be back. Great people and service.
Friendly staff and good service!
Chuck Murphy is always helpful and friendly. Good job!
Great services, Quality all the way.
Love my 2015 truck. Great service, very helpful and congenial. Will continue to trade with Chaparral Ford.
Great service.
Everything was great. Staff is always helpful. My only negative is the high price of dealership services. Of course all dealerships are higher than most shops. We have a 2015 F150, a 2009 expedition and an F 350 pickup.
Oil Change
We live a 1 hour south of Chap Ford. there are several shops that do lube service but I don't trust them. I would rather drive an hour to Chap Ford because have confidence that they will do a great job.
Great service
My experience was great everyone was helpful and friendly!
happy
Purchased from chaparral and serviced by same. Always prompt, good service.
great service
Got on my vehicle right away got me going quick, vehicle was fixed right the first time
2015 Ford Edge Titan
My dealership Chaparral Ford in Devine, Texas. This is the 8th vehicle we have purchased from them. They treat us like royalty and provide great service for our vehicles.We drive over 30 miles to get their service and appreciate their generosity and friendship
mgc62
very good service. I called for an appointment and they got right on the truck. Did the repairs and no problems.
Timely
The staff and workers are always polite, helpful and on time. Always make you feel welcome and not pressured.
Great Service!
Service is great and they fixed my truck in a timely manner. Great job
great store
great store, great people, great service, I highly recommend Chaparral Ford...
Poor Service Experience
I'm very unhappy with the service I received on my vehicle. The car has about 15,000 miles on it. A brake warning light came on (Fluid Low), so I brought it in first thing in the morning. Service rep seemed disinterested in resolving my problem--the warning light saying get service immediately apparently wasn't as urgent to him as it was to me. Along with the oil change (which it was early for), a tire rotation (which I had to ask for when they failed to do it in the first place), their fix for the brake fluid problem was add more fluid. I've driven for 20+ years--never had a brake system eat fluid unless there was structural failure in the system. Took it to another mechanic and he found the source of the leak. This service department put me back on the road with a vehicle that was going to fail again. Poor service.
Susan M Dickens Very satifised customer
My husband and I only do business with Chaparral Ford because of the service and the people who work there. They go above and beyond to help their customers. I highly recommend people to at least stop by there and talk to them for their service and help with purchasing a new or used vehicle. Thumbs up to Clay Clifton, David Daughtery, Chuck Murphy, all employees and especially to Don and Irma Dunford for all of their help past and present. Thank You Chaparral Ford.
Bought truck
Bought truck from there. Great staff. Great service.
Great Service
Great personalized service. went the extra mile to provide a vehicle.
great sales team
The sales team at Chapparel Ford were outstanding! I got the best price on my Ram Laramie 1500 and the sales staff made it very easy! I am a happy customer!
Great Service & worked to get me a rental.
I have had a good experience nobody is pushy and you get what you are looking for
Woohoo
We were not planning on buying a car, but we found the perfect car on the website, and the sales staff was great in making the right deal for us.
Customer
Great service!!!! Always have great service and friendly staff at Chaparral Ford.
Great people
Great people and great service... Thank you David Scott for directing me to this dealership!!!! Thanks to the service department for getting me in and out so quick... I, in the past, would have to have waited over 3 hours just to get the service you did in under 30 minutes....
Great Services
My wife went to have the oil changed in her fusion. While there at the service isle. The service write or tech noticed the front tires showing wear and checked the tire depth. By doing show the tires were rotated and save unnecessary wear and tear on my tires and extend the life of them. Thank you for the great customer service.
great service
I think this is the sixth vehicle I've bought from chaparreral ford. Graet people. Clay clifton is easy to deal with. Thats why I buy here.
Buying made simple
Ford Explorer - No hassle, car ready when said it would be, no one hounding us about buying, it was just an all around good experience.
Great service and great people...
Great people, great service... Lot of places closer to me where I could my car serviced but I always go to where David Scott is working... He sold me my first Ford way back in 2001 and where he goes I follow... Chaparral Ford is the best dealership that I have ever seen. Since David Scott came over there and called me I have bought four cars from them.. Two for me and two for my girl... Also, I love my Ford Taurus... It drives so great...
F 150 XLT
Very friendly and helpful. Excellent customer service
Well done!
When I contacted the dealer about the car that they had they were very responsive to my needs. I was traveling a great distance to see the car and they said that they would set it aside. I had already applied for credit and they saw that I had and took the time to find me a better rate. When I arrived to see the car they had it ready out front for me to test drive. Then when I decided to purchase the car they were very quick to have the paperwork ready. Very courteous.
Great People!
Could not ask for nicer people. Very easy transaction.
Great service
The whole staff is very helpful.Clean facilities and good coffee.
Great experience
2015 Ford Explorer. The service was excellent. Brady Alanis was so helpful and made the experience easy and pleasant.
great
Great Family, They make you like your family. The service Department is easy going. the sales person works for us and not just selling to make a quota.
owner
Eddy, the service manager was helpful and efficient.
oil change and worked on extra key to be programed
awesome experience- Sonny is great!!!!!!!!!11111
Great buying experience
Staff was helpful and quick to respond. Pricing was clear and dealer did what they said they would...there were no surprise at the end.
Great service
From start to fish the staff was very nice and not overbearing at all. Very quick to explain everything and test drive the car. Financing and signing the paperwork was smooth and fast. Excellent dealership and staff. I love my 2014 fusion.
Good People to work with
Eddie has always been a rock in the repair department he has helped me get my explorer taken care of no matter what
Great service
The service was fast and the people great help with the question I had. The prices were great and lower than other dealers!
Great service
I've been a customer for years and the service has all ways been great and the people are friendly.
Mileage: 8182
Color: Other
Transmission: 10-speed Automatic
Body Style: Pickup
City: Devine, TX
Engine Type: 3.5L V6 24V PDI DOHC Twin Turbo
Mileage: 84219
Color: Silver
Transmission: Automatic
Body Style: Van
City: Devine, TX
Engine Type: 4-Cylinder
Mileage: 60941
Color: Other
Transmission: 6-speed Automatic
Body Style: Sedan
City: Devine, TX
Engine Type: 1.8L I4 16V MPFI DOHC
