Central Kia of Plano

Great Experience

We had bought a vehicle a few years back for my husband and had a great experience. It was time for us to purchase a new vehicle for me, and because we had such a great experience the first time we decided to come back. Brian Jackson was our sales person the first time and we were lucky that we were able to work with him again. Instead of buying one vehicle this time, we actually ended up leasing a Sedona for me and buying an Optima for my husband. I will definitely refer others to this dealership and to Brian.

Awesome service

Bought new Kia Soul it was a great experience very knowledgeable. Sales person was very polite and well dressed. I will be sending friends and family to this dealership.

Purchase of new car

Great salesman. Very straight forward and honest. Willing to research other options to satisfy my doubts prior to my purchase.

See KJ

This is my second brand new care I've purchased from KJ at this dealership.Great experience, from very first phone call to driving off the lot.Highly recommended!!!!!

Very pleased

I bought me a 2016 kia optima. The salesman Cordell White went the extra mile to ensure i was getting the most discounts, warranties and coverage for the least amount of money. This is a rarity among new car dealers. Thanks Kia of Plano!!!. Thanks Cordell!!! I will definitely be a returning customer.

2017 Kia Sorento

I had such a pleasant and stress-free buying experience with Mike. There was no pressure, and Mike and his inventory manager went out of there way to explain all the options to me. I'm in love with my new car and my only regret is not buying it sooner.

Sportage 2017

Cedric was excellent to deal with and made the car buying experience enjoyable

Surprise, Surprise!!!

I bought a 2015 Kia Sportage from Central Kia of Plano, and Jeremiah Foster was my sales representative. He helped to ensure that my time spent in the dealership was as minimal as possible, and he handled every step of the process smoothly. (He was able to get me the maximum amount for my trade in, which I really appreciated.) I highly recommend Jeremiah to anyone looking for a sales associate with integrity. This email, along with over 4000 other emails got stuck in the system for over a year. I'm glad that I finally retrieved it because Jeremiah was one of the most considerate salesmen that I have ever dealt with.)Charann Hareold email address: charannhareatverizon.netnew email address: Charann.hareaticloud.comPS - When I made my most recent vehicle purchase, I hadn't intended to purchase any vehicle at all. Jeremiah called me and said he believed he could offer me a deal I couldn't refuse. So, I made an appointment. I didn't really think I would be purchasing a new vehicle, but Jeremiah worked hard to make that deal. He took the time to really go over the vehicle which was missed the last time.

Jeremiah Foster is a true customer advocate

I bought a 2015 Kia Optima from Central Kia of Plano, and Jeremiah Foster was my sales representative. He helped to ensure that my time spent in the dealership was as minimal as possible, and he smoothly handled every step of the process from getting me the maximum amount for my trade in, to getting the finance team aligned, to lining up the new Optima. It's been almost a year, and every time I go in, Jeremiah remembers me and greets me. I highly recommend Jeremiah to anyone looking for a sales associate with integrity.Adam Keller

Not my intentions.

It wasn't my intentions to start buying a new car this year. Unfortunately Life turned a corner that wasn't in my plans. With that being said. The staff at central Kia of Plano were very helpful.

Superb Experience

Jeremiah Foster was our sales rep and he did an awesome job for us, traded our Sorento and was able to put both of us in a brand new Kia Forte. Paying less for our new cars than the payment on the Sorento. He pulled it thru when he called me and said we can make a deal and get you in something new I did not know he was talking about getting new cars for myself and husband. My husband has never had a brand new car so this was an awesome experience, I recommend all my coworkers to go see Jeremiah. Great professional job done Jeremiah!!

Great experience!

Jeremiah Foster was my sales rep, and he did a fantastic job! He was extremely professional and courteous throughout the entire experience. He was very knowledgeable about the vehicle I was purchasing, and took the time to go over every detail of the vehicle with me. He also took the time to find the exact vehicle I wanted. He was very patient with my requests, and met all of my expectations. I highly recommend you requesting Jeremiah Foster as your sales rep when going to Central KIA of Plano.

Jeremiah Foster is the best sales rep!

Jeremiah Foster was my sales rep, and he did a fantastic job! He was extremely professional and courteous throughout the entire experience. He was very knowledgeable about the vehicle I was purchasing, and took the time to go over every detail of the vehicle with me. He also took the time to find the exact vehicle I wanted. He was very patient with my requests, and met all of my expectations. I highly recommend you requesting Jeremiah Foster as your sales rep when going to Central KIA of Plano.

Excellent Customer Service

I must say I had one of the best experiences at KIA of Plano. As my husband and I were shopping around for our college bound daughter a reasonable and reliable car to get her back and forth, we met Kassean Jackson, or K.J, as he informed us we could call him. K.J, a very well mannered, beautiful smile salesman, was very informative about which car would suit her needs. He offered us cold drinks as it was very hot outside. K.J was knowledgeable about whatever car we asked about. Although we are still undecided, K.J made the experience of looking that much more comfortable. Thank you, Mr. Jackson.

Awesome Customer Service

I went to Central Kia of Plano and was greeted by KJ. I wasn't going to buy a car and was looking. To my surprise it was a great experience and he lowed my payment on a brand new car. He was so amazing and I love my new ride. Thanks KJ for everything. I will tell my co workers of you if anyone is looking to buy a car new or used car to come and see you. Thanks again!!!!

Great experience

This dealership was top notch! K.J. went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Central Kia of Plano (K.J. in particular) to anyone who is looking for a vehicle.

Amazing Experience

We have NEVER had a car buying experience go as smoothly and relatively painlessly as our experience with Central Kia of Plano. Our salesperson, Jeremiah Foster was EXCELLENT. Very professional; he patiently walked us through the differences between leasing and purchasing, and helped us negotiate a very fair price (including the summers on us incentive) on a new 2016 Kia Soul. The entire process, from the moment we walked into the showroom, to the last signature on the finance agreement, to driving our new Soul off the lot was less than three hours. I would definitely recommend Jeremiah and the whole crew of Cental Kia to anyone looking for a new car in the near future.

On the road again

I travel a lot. My time is spent between Tyler and Dallas. A dependable car is a must. Be cause of my aging father . I love my 2008 KIA Sportage but miles were adding up. My appointment was with James Bowers. James listened to my needs and specific financial situation. I believe he would have walked bare foot and backward over hot coals to get me into my car. There was a point I think he did. He and Bryan Bauer worked tirelessly to make sure that I went home in a safe reliable vehicle . I did and my dad will not have to worry about me on the road again. David B. took care of all the financing and I was in and out in no time. Thank you all at Central KIA Plano

Amazing Experience

We have NEVER had a car buying experience go as smoothly and relatively painlessly as our experience at Central Kia of Plano. Our salesperson, Jeremiah Foster was EXCELLENT. After patiently walking us through the differences between leasing and purchasing; he helped us negotiate a very fair price (including the summers on us incentive) on a new 2016 Kia Soul. The entire process, from the moment we walked into the showroom, to the last signature on the finance agreement, to driving our new Soul off the lot WAS LESS THAN THREE HOURS! I would definitely recommend Jeremiah and the whole Central Kia team to anyone looking to lease or purchase a new vehicle in the near future.

Best Experience Ever!!!

A friend recommended that i go see KJ at Central Kia of Plano to get a car. I was very reluctant to go since i don't have the best credit. I was very nervous and honestly thought if I couldn't at least get a used car, that I'd probably be going home via Uber. But KJ made me feel very comfortable and he was actually able to put me in a brand new 2016 KIA FORTE!!! He is an amazing sales person. I absolutely LOVE my car and I was extremely satisfied with the service there. I will definitely be referring my friends to see KJ at Central Kia of Plano.

Fast & quick

I went to Central Kia Plano and was greeted by KJ Jackson which turned out to be a great experience in purchasing my new car. I went in on a Saturday morning and I was out of there by noon in my new car. It was so quick I was able to enjoy the rest of my day as he wasted no time. I am disabled and he was able to work with me on my payments. KJ was so professional and treated me with such respect. If I ever need another car I will be back to see him as I know he will take great care of me.

a great experience

I has been in central kia of plano since 2013. And my sale Man Mike white. Has sales me two cars. I am happy with my cars and every time I visit receive the best

Purchased 4 autos from Central Kia

I have purchased 3 serentos and 1 soul fro Central Kia. Always very good to deal with and go out of there way to help get the deal done. the last few with Jeremiah, still calls a years later to make sure the last car I purchased fro him is doing alright.

First class customer service

I purchased a 2013 Kia Forte from Earnest Hughes at Central Kia Plano and was shocked to find the best customer service I've ever experienced. They washed it, filled the gas tank, sat with me and programmed all my devices, took pictures with me, waiting and catered to any and everything request. I'll never go anywhere else!!

Had a good experience at the dealership. Eric

Yes, I had a good experience at the dealership. Eric Grantham was very helpful in showing me all I wanted to see about the KIa Souls , so over all I would certainly recommend the dealership and Eric as very courteous and helpful in assisting me with my decision to purchase a Kia Soul.Dr. Charles Sizemore

Good service, knowledgeable sales staff

Good dealership and very knowledgeable and courteous sales staff, and in my case it was Eric Grantham who took care of me.

Oil change with appointment 2 hours

Doesn't matter what you buy the car for , these days service is everything !!!!! And every time I go there it takes twice the amount of time quoted .today oil change bought a new tire it was 3 hrs !!! I will go to another dealership from now on and if they do not do any better . Will sell my car !!!

We love our Kia

We got a 2015 Kia Soul last week and love the service we got. The only thing I have of a concern about is that I was not shown the ins and outs of every thing the car does. Overall, I am happy.

Don't use Service Department for Repairs

I bought my car here and they treated me good, not a problem, had oil changes again with no issues but I had them replace my front bumper because it sits so low I kept going over the concrete blocks. First the guy in the parts area forgot what I ordered, when it did come in they put in on as they said but right away I had to go on a long drive and a part on the side that should have beet fastened was not but it came down, I kept hearing noise, when I found out the part was chewed up, I put it back up and it stayed up the rest of the trip, when I took it in to have it repaired they said I should have brought it into them earlier so they did not stand behind their workmanship. If they would have put it together right the first time we would not be going through this issue, now I have to spend almost $300 to get it fixed because of their lack of standing behind what they do.

Jason Dowell was helpful and not pushy. Great experience.

My buying experience was smoothe and easy. Got the car I wanted at a price I felt was fair. Their inventory is large enough that they will likely have a car to fit your needs. Can't say much about service department as just bought my car less than a week ago.

No Problems

In and Out in 2.5 hours. Bought a certified pre-owned 2013 Soul. No issues with sales or finance departments. Easy & Smooth on all activities.

Paperwork Snafu

Central Kia of Plano has serious problems properly filing paperwork. Our older car was used as a trade in for a leased Kia. Apparently the car was sold to a 3rd party reseller. While in custody of the 3rd party reseller the car received a ticket. It took us 3 visits to the resolve the ticket and get Kia to pay for the ticket. Now it appears the 6 months later the car has still not been taken out of my wife's name. When she went there to question why the Manager on duty was very rude and told my wife she needed to do this herself. I have to ask why given that this was not a personal transaction and every dealership I have ever been involved in did this work for us. I will never buy anything from Central Kia of Plano again and at the end of our lease I am determined to go to another Kia dealer in the DFW metroplex.

Review of the service at Kia Motors

I received an email from Blake Box at Central Kia, and decided to check out what was being offered. Since my granddaughter had already purchased a Kia, we were familiar with the car, but after reaching the dealership, we worked with Blake Box who is an extraordinarily salesman, we told him what we wanted, and he went about trying to fulfill our need. Over all, we had a very good experience with Blake, finance and the dealership. No pressure, just an overall excellent experience.

Vinny Khatib for the win!

Single mom, 8months pregnant (at the time) and was in an absolute hopeless situation with my car at the time. It was a 2 door sports car, but with 1 child, and a baby on the way, I HAD TO get out of that car and into another one that better suited my needs. I was turned down by every dealership I went to until I received a random call from Vinny at Kia in Plano. Call it a stroke of random luck, or divine intervention, Vinny worked tirelessly to try and help me out of the seemingly hopeless situation I was in; all the while, telling me not to give up hope. True to his word, within a couple of days, I walked out of that dealership a proud owner of a BRAND NEW Kia Soul! (I still love it!) How many dealerships/car salespeople can you write about who are honest? Not many (if any). Vinny is your go-to guy and Central Kia of Plano has a customer for LIFE - Me! (Vinny, you'd better not quit there! Lol). I look forward to working with him again, most definitely.- Nicole

Extended Warranty a RIP OFF

I bought an older car from Plano Kia about one year ago and purchased the deluxe extended warranty to make sure it was protected since it was a used car. RIP OFF! I paid $1,000 and it covers nothing at all. They are saying we need another engine and have even done 5 oil changes in one year, but there is sludge in the engine they say and therefore is not covered. They supposedly did their full inspection on it too before we purchased it. So how did the sludge get in there? We did all the required oil changes. It was obviously already there. Plano Kia shame on you for ripping off your loyal customers like this. I have had better luck purchasing cars on Craigslist. I thought I was purchasing a car from a reputable dealer so I thought it would be better for my youngest son since it was his first car. SHAME ON YOU!

Great service from Central Kia Of Plano

I have been a repeat customer of Central Kia (2 Kia Souls 2 years apart) and both experiences were as pleasant as buying a new car can be. I am a single woman and did not feel pressured or "manhandled" whatsoever. Emad and Bryan were very professional and very courteous.

L Howard

Stopped by Central Kia last month to browse at the cars and ended up taking one home. This is the third car we have purchased from Central and Bryan Jackson has helped us each time. He is always very friendly and helpful and even set up my phone for the bluetooth. Even the finance part was less painful this time. Thanks to Bryan and Norman for making this last car buying experience the easiest one ever. I will definitely tell others to go to Central.

As pleasant as can be!!

I have been a repeat customer of Central Kia (2 Kia Souls 2 years apart) and both experiences were as pleasant as buying a new car can be. I am a single woman and did not feel pressured or "manhandled" whatsoever. Both of my sales persons (Mr. Jackson just last month) were professional, very courteous and seemed like they wanted the lowest price as I did during negotiating. I ate my full of fresh baked cookies and popcorn while waiting, too! Everyone there was very nice and the decor is comfortable. I would definitely recommend Central Kia.

Great super Helpful Staff !!

Joel Brollier was very knowledgeable about the cars and was able to make me a great deal on a new Kia Soul. He was very helpful helping this old guy more familiar with the new technology. I am still trying to figure a few things out, but Joel will help me I am sure. Ed Maltos in Finance found a way to take my money and almost made it painless. What a great guy !!!

okay service

I just bought a new 2014 Kia soul and worked with Bryan Jackson. He was nice and friendly but it took way to long just for them to talk to the bank and come back and tell me that I couldn't get a better down payment. I was up there for 4 hours just waiting. But he was nice and did help us find the cars we wanted. Just to long of a wait.

Great

Adam Mike and Zach were Gr8 and of course the finance I am glad I didn't have to sit in the dealership for 8-10 hrs it was a quick process the way we use to do it

Happy trails in my new Kia Sorento! THANK YOU!

Walking into Central Kia on Memorial Day 2014, I was terrified. I hate buying cars. My experiences over the years have not been good. I literally get a physical reaction when buying a car; based on those experiences. My husband and I really had no intention of buying a car that day. And we told Mark and Zach that when we walked in. We just wanted to test drive a Sorento. They found a Sorento that had everything in it I would want in a vehicle. We enjoyed talking to Mark and found him to be pleasant and kind to work with. He never once pressured us. After discussion and test drive, we went to a few other dealerships to look at comparable vehicles. There wasnt anything comparable to the price of this Sorento with all of its options, and felt a bit like vultures were after us at the three dealerships we visited. We returned later in the afternoon to Central Kia. We met with Mark and Zach again to discuss the Sorento we wanted, and talked to them about past experiences and how difficult it was for me to be in this situation and not expect to be held hostage in the dealership, and how I became physically ill in the past. Mark and Zach treated my husband and I like royalty from the minute we walked in the door the first time. At no time ever was I nervous or upset about being there and making a large purchase. Mark and Zach were fun-loving, yet professional. The Sorento we test drove was the car I drove home. I cannot speak highly enough about the experience we had at Central Kia, but it pretty much guarantees our next vehicle will be a Kia from Central Kia. I love my Sorenta! It's the most comfortable vehicle I've owned. We could not be happier with Central Kia, but especially how we were treated by Mark and Zach. Thank you from the bottom of my heart!

THANK YOU

My first time to buy a car all on my own and Bryan Jackson made it easy.... along with the finance department Bryan Bauer. I will return in a couple of years to make my next purchase. Thank you Bryan Jackson for making this experience so easy for me....

Woman changes mind!!!!!!!!

In February I traded in my 09 Sedona for a 2014 Sorento. I thought a smaller car would be safer and easier to drive. Right off I hated the Sorento. I called Zack and he fixed my problem with getting stuff in and out of the back. After driving the Sorento for 4 months I called Zack and told him I still wasn't happy. He said to come on in and he would see what he could do. I came in and left in a 2014 Sedona and I couldn't be happier with my Kia Dealership or Zack Paton!!!!!!!!!!!!!

Love my new Kia!

I did some shopping around before I bought my new Kia Rio....and I'm thrilled with the my choice. Bryan Jackson took great care of me and worked hard to make sure that I was completely satisfied with my purchase. I am absolutely loving my new car....will definitely recommend Central Kia to my friends!

4th Car purchased

Great service would not go anywhere else, Earnest has worked with me on 4 car purchases and he has always gon above and beyond to get me what I wanted.

awesome!

A few weeks ago, I was planning to start looking at cars at various dealerships. Fortunately, I stopped at Central Kia of Plano first and found just the right vehicle. Everyone was terrific, especially my salesman KJ. My new Soul handles well and has plenty of pep! Definitely five stars for both the car and the dealership.

My Salesman KJ Rocks!!!

I was looking for a suv and I was dreading the salesman as anybody does because they are so demanding, pushy,always trying to make a deal before they even know what I am looking for. I went in told KJ that I was not looking to buy until middle of summer & he treated me with so much class. He didn't push me or demand to close the deal. He answered all my questions and can't wait to go make the deal with him. He is a great salesman. You need more people like him.

Mr. Hughes and service department are champions

Mr. HUGHES is extremely knowledgeable of the inventory. Was very accurate and worked fast. The service department took care of the air condition issue with promptness. It was a terrific experience .

Great Customer Service

I personally love everything about this dealership. I was really impressed with Earnest Hughes, he was very professional and very easy to talk to about what vehiclethat would be suitable for me. I would definitely refer my family and friends to buy a vehicle from him.

great car saleman experience

Earnest Hughes assisted me today during my car buying inquiry. Mr. HUGHES was very helpful and knowledgeable about car buying and selections. I will look to visit Mr. HUGHES again and will definitely recommend him to friends and family.

Great Customer Service

This place has outstanding customer service. I have been in the car business for over 25 years before I retired. This is hard to find and believe me over the years I have purchased multiple cars. I was amazed with KJ and his professionalism. With their rebates and warranty no wonder Kia is one of the main cars on the road. They are all over the sports channels for a reason. Over the last couple of years they have really changed the style of their cars. The price is reasonable yet you still get all the options. I normally wouldn't buy a Kia and that wasn't what I thought I would buy. Lexus, Cadillac, Infiniti are normally my purchases. Credit isn't an issue for me so I could go anywhere. When I stopped by Central Kia of Plano I was just like an other person wondering what all these cars are about, and was I surprised. KJ didn't push me to buy a car which is surprising for a salesman these days. No hovering over me, gave me my space, his card, and said to let him know if I needed anything. Never say never cause I bought a car the Kia Optima. Not only am I happy with the purchase I made I am thankful for the service I received. That is hard to come by these days. My family members will be back to purchase cars from KJ. Thanks Central Kia of Plano. Your in business for a reason.

I love this place!!!

I came here with my boyfriend so that he could get a new car. A guy named KJ is who greeted us. He helped us through the whole thing and thoroughly explained things for us. He was just great through the whole thing. I will definately refer all of my friends and family. And I promise this is where I will come in a few months to trade in my car. Thanks!!!

great experience

I have always been treated with nothing but love and respect here. Earnest is the best salesmen I have Ebert met. Kia is very luck to have him.Bryan had to be one of the nicest warmest guys I have meet. I appreciate your geniality.

Great experience & friendly services!

I found the team at Central Kia of Plano very attentive to the needs of the customer, it was a pleasurable buying experience. I would also highly recommend Zach Paton to anyone looking to purchase a Kia. On June 7th, 2014, we walked in Central Kia to up grade my old Kia Sephia 2001(which was my very first car to own which I purchased it new from the old Kia Dealership on Northwest Ave. back in 2001) for a newer model. We were helped by Zach who made the purchase more smooth & pleasant. He was very attentive in the way that when I took the Kia Rio SX 2014 for a test drive, he move my personal belongings from my old Sephia to the new Rio SX by placing them as close as possible as they were in my the old car. A day after we came back to Central Plano Kia to finalize the purchase. I made my numbers clear to Zach, so we started to talk deals out because of financial situation I had to downgrade model from Rio SX to Rio LX 2014. Again! Zach was nice enough to move my personal belongings from the Rio SX to Rio LX by placing them in my new car as close possible as I had them. Making it easy on my to just sign the papers for my new car & drive off. Making the most pleasant car purchase I ever experienced. Also, Zach Paton went above & beyond by removing my old car stereo from the Kia Sephia, which it had an enormous sentimental value for me & giving it to me. He actually took old car to the back of the dealer, went inside the hood, & remove it. That was very outstanding of him!!! Zach Paton I appreciate all your hard work!!

My Kia experience

I love working with Central Kia, I have worked with them for about 5 years now and they have never let me down my sales rep Earnest Hughes is amazing and knows exactly what he is doing, if he can sell you a car no one can.

thank you central kia of plano

Excellent experience, no pressure, no upselling..reggie was professional and was highly knowledgeable of his inventory / prices / specs. of both new and used inventory. I would recommend this dealership and would recommend reggie barker.

K. Bruneau

He was so sweet and helped me when I thought know one would. Be really knows what be is taking about and we the extra mile for my new car.

Very satisfied

Great customer service, very friendly and courteous. Went the extra mile for me to make sure I drove away in a good reliable car. Thanks.

Happy customer!

I had a great experience at Central KIA of Plano, there wasn't one thing i disliked. Earnest Hughes was AWESOME, he answered all the questions i needed to know, very open,friendly, and very knowledgeable. I have worked with other salesman in the past and not one has came close to his service. I will definitely be working with him in the future, and most definitely will refer friends and family to him.

Sales

Earnest was very honest in my situation and did whatever he could to get me in a car I was satisfied to drive. Thank you

Great experience

I was looking for a car and needed my payments to be in a certain range. Bryan Jackson is the best salesman I have ever dealt with. He did everything he possibly could to help me. I would highly recommend Central Kia in Plano and ask for Bryan Jackson

great people

The sales personnel at kia in plano are very nice and helpful and Brian jackson is awesome. Brian Jackson is one of the best sales person i have had the pleasure to work with. He went out of his way to make sure all my needs were met, and made my purchase enjoyable

Awesome salesman

I have to say buying a car from Bryan Jackson was a very pleasant experience. He was very attentative and made sure all my needs were met with my new purchase. Good job Bryan your awsome there needs to be more sales people like you!

Super Friendly

Central Kia of Plano is great! Bryan Jackson is the best. He's super friendly and helpful. I recommend him and this dealership to all my friends! :)

Best Dealership Experience Ever!

I didn't think that I would be able to purchase a vehicle. My credit was bad and I didn't have much of a down payment. But to start the process was so easy...I simply filled out the online application and submitted it. Within minutes, Zach called me and got the process started and I was at the dealership just an hour or so later. He got my paperwork done quickly and had me test driving in no time at all. He found a vehicle that I ended up really liking and purchasing that day. The process was so simple and the great staff made it go by very fast. A follow up was done at a later time to make sure I was happy with my purchase. With service like this, I will definitely be returning to purchase my next vehicle!

Kia of plano

My wife and I recently visited Kia of Plano for a 2nd time to upgrade from a soul to a sorento. Each time we worked with Zach Payton. Each time Zach was very personable and professional each visit. He worked very hard to get us the best deal possible and made our visit very pleasant! I believe Zach is an extremely important asset to Kia of Plano!

A++ Service

A++ service from start to finish. My experience couldn't have been any better as it was made not just easy, but FUN. Mark Simbulan is a HUGE asset to Central Kia of Plano. He has people skills. He's knowledgeable, fun, and he put me at ease about the whole car buying experience. I would recommend him to anybody interested in buying a Kia. I was in a car accident over a month ago and my car was totaled, however, I had been in the market for a new car and a Soul was on the top of my list. I was given a Nissan Cube as my rental and not looking forward to driving it, but over time I began to get used to it. I started my test driving with my 1st test drive being the Soul and I did not like it at all. It was so different from the VW Jetta that I had been driving for over 10 years. It was too high off of the ground and it felt like I was driving a shoe on wheels. I was so disappointed. I drove tons of other cars afterwards...I was looking for the perfect hatch, roomy, sporty, fun, a pop color, safe, etc...After a couple of weeks, I went to another Kia dealership, drove another 2014 Soul and again much to my dismay, did not like it. Back to the daily grind of test driving more cars. Then one day last week, I began to look at used cars and found a 2013 Mazda on truecar.com and I inquired about it. I heard from Mark Simbulan the next day. On Friday 5/16/14, I went to look at the Mazda, walked into the dealership and on the showroom floor saw a red Soul Exclaim with a sunroof and I opened the car and sat inside and I knew that was the car I was going to buy. Also, when I drove the souls before, the seats felt uncomfortable to me. Anyway, I got used to driving the box aka Cube after a month, so the strangeness that I felt before in the Soul fell away and things like being raised inside of the car felt more natural. I made a complete circle as I started out at Central Kia in Plano and ended at Central Kia of Plano. I was nervous about going in and purchasing a new car, but I did my homework, had my true car certificate, knew what I wanted to spend and my experience couldn't have gone any smoother or been made any easier, plus Mark Simbulan and Zach Paton made the whole experience super fun which put me at ease. The night before I purchased the Soul, I went by the dealership and was able to take the car for a spin and was given a demo. Yesterday, 5/20/14, when I made the purchase, Mark gave me the total demo of the car. Another thing about Mark, he has a great way of explaining things. Everything made sense from start to finish. The finance guy Norman kind of tied everything together and completed a wonderful experience. I cannot speak anymore highly of Mark Simbulan, Zach Paton, and Norman.

Outstanding service at Central Kia of Plano!!!!

Just want to thank Bryan Jackson, Zach Paton and Norman Hunt for getting us in to exactly what we wanted with the exact payments we wanted. And for going the extra mile to make that happened. I would definitely recommend Central Kia of Plano to anyone looking for a great car buying experience.

Central Kia are Crooks!!!!! STAY AWAY!!!!

My daughter was recently in an accident and her car was totaled. She wanted an Optima so we began to look at various dealers in the area. We went to Central against my better judgement since I had dealt with them before and was extremely unhappy with the experience but I thought time had passed and maybe things had improved . Boy was I wrong. We went in and met with Reggie and test drove an Optima. My daughter gave him some information but we specifically told them do not run the credit until we are sure we can make a deal. I am aware that credit inquiries can adversely affect one's credit. We talked with them but were unable to come to an agreement so we left. We went to two additional Kia dealerships and at the last one we were making a deal on a car and they ran my daughter's credit report. Come to find out Central had run her credit through THIRTY different banks!!! This lowered her credit and she was almost unable to buy a car. I later found out that that is a scam they run so that you have to return to their dealer to make a deal. I was so infuriated. My daughter is a responsible your adult and was in a bind to find a car since hers was totaled through no fault of her own. Central is also famous for a bait and switch. They advertise a car and claim they have it but when you get there it is gone. Then they try to talk you into another one for more money. This was what they did to me the first time I went to them a few years ago. The staff was rude also on both occasions. My advice STAY AWAY from Central Kia!!!!!

Great Dealer

We recently purchased a vehicle here and it was overall an outstanding experience. Great vehicle, sales process, and overall experience.

Good Experience

We worked with Stephen C to purchase a 2014 Sorento SX Limited. We were impressed with his knowledge of the car and how everything worked.

I went to have oil change but instead I left that place...

I went to have oil change but instead I left that place very disappointed with the type of customer service they have. A guy named Eduardo asked me how many miles my car had and he started with his speech selling the 50,000 miles maintenance, I was aware of that but I did not want to do it at this time and told him that, Oh boy that is when my nightmare started, he told me that according with his system I have not been doing oil change since March ( no true ) I went somewhere else. Then continue selling tire rotation, I told him I have him for free at Firestone where I bought my tires recently and he told me I should go there for my oil change. Next he says, looks like you are not planning on keeping this car just the way you treat it. Who in the xxxx is him to make the comments , he does not know anything about me or the cars I had in the past. Finally, he took my car keys and told me to come back in 1 1/2 or 2 hours that my car will be ready. I told him that when I called the Dealer to make an appt, they told me that it will take an hour not 2hours then he said if I could not wait that time I better take my business some else which I did it. Bottom line, he was very rude just asking all those questions and comments. If I request Oild change that all I need, I don't have to tell evrybody the reasons why I can't do the other service or tell them my Financial situation. Very disappointed and I will not go back again to that place.

Best purchase ever, already buy 4 cars from Central Kia...

Best purchase ever, already buy 4 cars from Central Kia Plano, no problem no hassle, easy communication, 100 happy,thanks Blake Box and thanks Stewart from financial, you guys are the best.Zelio Silveira Jr.

Let me begin by saying I thought I had lost all faith in...

Let me begin by saying I thought I had lost all faith in humanity, but when we were having issue from a vehicle we had purchased from Kia and we reported it to Lawrence Curry, he not only listened to our frustration and disappoint of the unfortunate experience we were having with our newly bought car he did everything in his power to make it right with us. I am very happy to say that his attentiveness to give us that personal touch was very heart felt. It is nice to know that there are still people out there that take pride in their job and the human kind. We need more people like Lawrence Curry, because people like him are far and between. I hope that the CEO of this company will read this and know that they have a gentleman they cannot afford to lose ever, because if they take him for granted they themselves will lose a real human being that has real feelings and does care what the customer thinks. And also the customer is not just another car driving off the lot. Thank Mr. Curry and never stop being the person you are because the world needs more people like you. Signed Frances M Kennedy

The sales people were great, they were not pushy and were...

The sales people were great, they were not pushy and were very accommodating of our goals. They explained everything well and provided as expedient a service as possible.

I highly recommend this dealership based on our...

I highly recommend this dealership based on our experience. Our salesman was Cedric Torrence. Cedric is very knowledgeable, listens to us and gave us exactly what we wanted. The most impressive thing about this dealership is the way everyone works together to make the car buying experience pleasant. We don't have any reason to shop anywhere else. Oh, and the pricing was great, too.

Great dealership.... 2nd car I bought from them.... Paul...

Great dealership.... 2nd car I bought from them.... Paul Gomez great in sales and Stewart Lawson was a joy to work with!! From the time we arrived until we completed the finance with Stewart was great. I wish all dealerships had a Stewart Lawson. He was always helpful and very easy to work with..... Thanks again Central Kia for all you do!!! The reason why I am giving this rating is because of the great service that is always given at Centra Kia Plano!!!!!

Well during my visit to Plano Kia I was waiting on my...

Well during my visit to Plano Kia I was waiting on my 2012 Serento to get serviced, and visited the showroom floor where I met Vinny. He showed me some great options that lead to me calling the wife up to say how's about a 2013 & 2014. We love our new Serento/2014 & 2013 Optima SXL White with white napa leather.

Vinny is a great salesman. He told me he could deliver...

Vinny is a great salesman. He told me he could deliver and he did. I got the car I wanted. I would recommend this salesman and dealership to everyone.

I would have said great had the first deal not fallen...

I would have said great had the first deal not fallen apart. But with the help of James and Stewart, I got the car I wanted. I love the car...so far the dealership has been good to me.

All I can say is "OUTSTANDING" This was hands...

All I can say is "OUTSTANDING" This was hands down the best experience I have ever had purchasing a vehicle. Joel,Stewart & Zach awesome job! Thank you all for your hard work.

I initially was just test driving Hybrids to see which...

I initially was just test driving Hybrids to see which one I wanted to purchase in a few months. My credit score is not very good so I was going to pay cash. Stephen was extremely friendly and accommodating. He was very understanding of my position and even after I told him I wasn't buying that day, spent quite a good chunk of time helping me. He just gave me his card and told me to call him when I was ready. Every dealership I went to after that pressured the crud out of me to buy that day even though I told them I wasn't going to. 2 months later in early March, I went back to Central Kia to talk to Stephen about working out a cash price and he ended up helping me purchase a new Kia Optima Hybrid at a very fair price. Stephen is the best car salesman I have ever dealt with and I would recommend Stephen and Central Kia of Plano to anyone interested in purchasing a great car for a great price with excellent service. Central Kia of Plano has a Kia customer for life now because of Stephen.

This is the third brand new Kia we have purchased from...

This is the third brand new Kia we have purchased from Central Kia of Plano. We keep coming back to this dealership because they go out of their way to help you, everyone is friendly, and they make sure you get the car you are hoping to buy. We've recommended this dealership to many of our friends and family! We love our Kia Forte!

We had an excellent experience the moment that we met...

We had an excellent experience the moment that we met with Bryan, He kept in touch by phone & text the entire week before we purchased our Forte, he made sure to meet all of our requirements that we wanted on our car and stayed within our budget of our monthly payment, the moment we walked into the Dealership there was no waiting we were met right away by Bryan who gathered the rest of the paperwork from us and then walked us to the Finance Manager: Stewart Lawson who was in our opinion a Great person to work with he took the time to answer all of our questions and gave us great advice on moving up to a Sorento when the time is right for us. We then were directed to meet with Lawrence Curry (again no waiting) and he took us to our car and answered all of our questions and showed us how to use the bluetooth and some other features of the car, everybody that we worked with made sure that we had all of there business cards and even Mr. Curry called us from his phone so that we would have his number already in our phone if we had any problems at all. We contacted Emily Bradbury to get the windows tinted and again was met with great customer service and was very pleased on the great job they did on the windows and taken care of our car. This has been the best experience in purchasing a car that we have ever had and will definitely come again to purchase our next one and will refer this Kia Dealership to anybody that is looking at purchasing their next vehicle

From the moment we walked in Paul Gomez was very friendly...

From the moment we walked in Paul Gomez was very friendly and helped us find a car. Very knowledgable and nice. Stewart from the financing dept took the time to explain different options we had and was very patient and friendly. Overall we had a great experience at the dealership.

I had a great experience at Cental Kia of Plano. Michael...

I had a great experience at Cental Kia of Plano. Michael White was my sales guy. He was very straight forward and upfront. He was not the typical "car sales man". He never gave me the run around and was not aggressive at all. He never called to harass me like most do, he was quick to respond to any questions or concerns I had, and was very patient with me while I took time to decide if it was the right car for me. I couldn't have asked for a better experience. Such a nice guy; honestly!! I also worked with Bryan Bauer who is one of the floor managers. He was very informative and upfront also. A few other people came over to introduce themselves and were very nice and welcoming. I ended up leasing a 2013 Kia Optima EX GDI. I am in love with it! It is a luxurary car with at an affordable price. The guys at Kia worked FOR me to get the price I wanted with no hidden schemes or curve xxxxx at the end. Overall, it was an exceptional experience!! I would recommend Central Kia of Plano to anyone! Go see Michael White... Tell him I sent ya!

My wife was looking to get a new vehicle we had been...

My wife was looking to get a new vehicle we had been looking at many different dealerships until she finally found the car that she wanted at a good price, or so we thought. They had about 8 different Kia Souls listed at $15,319 on cars.com they also had some on their own website which was listed as a base model automatic transmission. When she told me about this I decided to give them a call just to confirm the price and availability. When they answered the phone I asked the person which was Norman about the different vehicles and in specific a black one because mi wife had her heart set on that one. Norman on the phone confirmed that they had those vehicles available at that price and they indeed where automatic. He then asked me when we were interested in purchasing the vehicle; I told him that if it was that price we would be there before they closed for business that day. He said when you come in just ask for Norman. We then got in our car to make the long drive from Arlington to Plano just to get there and find out that the Kia Souls I had asked about where all manual transmission and they can set us up in an automatic for $17,200. Talk about a shock to us when in their advertising was one thing and there it was something completely different. My wife and I were really disappointed and we just decided to leave. I dont recommend anybody fall for the false advertising. They should really honor the price they list the vehicles.

I decided to do business with Kia of Plano because of the...

I decided to do business with Kia of Plano because of the professionalism of Mr. Blake Box and the "I can't quite attitude of Mr. Stephen Cantrelle. Mr. Stephen Cantrelle understood my skepticism and apprehensions about making a decision to purchase a vehicle the same day. I am proud to say that both Blake and Stephen calmed both my skepticism and fears. He made my wife and I feel that he understood our situation and that he had a stake in our decision making. I believe Kia of Plano have a great team and this great experience flows down from Kia's Leadership (i.e. GMs and Manager). I believe that Kia's Leadership is rooted in a simple idea that we have a stake in one another, and that what binds us together is greater than what drives up apart, and that if enough people (customers and Kia's staff) believe in the truth of that proposition and act on it, then we might not solve every customer problem, but we can get something meaningful done and sell you a great KIA OPTIMA...My only regret is that I did not meet this sales team earlier. Kia's sale team will go to the end of the earth to meet your needs. Great Job to Blake and Stephen on a job WELL DONE!!!

We went to get our car serviced and went to look at cars...

We went to get our car serviced and went to look at cars in the showroom, it was a GREAT EXPERIENCE, ended up test driving a Sorento, and drove it home. The time it took to process all paper work was so quickly and professional, we will recommend Central Kia to friendsand relatives and definitely go back and purchase another car.

We arrived at Central Kia and were met by Mike White, a...

We arrived at Central Kia and were met by Mike White, a salesman at the Central Kia Plano location. He was very nice and greeted both my family and I. Mike sat us down and went through exactly what we were looking for, and ended up giving us a great deal of information that helped us pick our vehicle. We let him know how much we were looking to spend and what kind of vehicle we were looking for, and we were quickly led to the lot to look inside and drive multiple vehicles. Mike pointed us toward a Kia Forte, because of its size and features, but also because it had a rebate available, which would help us meet our financial goal. Mike was very helpful and knowledgeable, going through all of the features of the vehicle, as well as hospitable to my wife, son and I. From there we met Brian Bauer, who is the floor manager of CKP. Although floor managers have a reputation of being very pushy and forceful, we received the exact opposite with Brian. He was very understanding of our needs, and worked extremely hard to get the deal done so that we were both pleased. The entire negotiation process was very smooth and professional, as well as painless! We never felt like we were getting the run around or being deceived. I was able to speak to Bobby Soto, the Manager at CKP, and was very pleased. The atmosphere that he has created with his team is one of honesty, respect, and most importantly service are both evident with Mike and Brian, but also with Bobby himself. He was very helpful in the trade process of our vehicle, as well as closing on our new Kia. I told my wife to get used to driving off the Central Kia-Plano lot in a new Kia, because that is something we will be doing for many years to come!! Outstanding Dealership!!

I found them to be professional and very attentive to my...

I found them to be professional and very attentive to my needs and concerns. They got me the car I wanted and at the rate I was looking for. They truly went above and beyond to help resolve any issues that came up including staying after more than forty-five minutes past closing time. I did not ever feel they were trying to rush me out of the door even though I am sure they wanted to go home. My sales person was Arron P. to which I will recommend anyone looking for a car to go see. Bobby, Bryan and Lucky were managers that were also involved to make sure things went smoothly. They made sure my family and I were never lost or forgotten in all the busy shuffle that can happen in a car dealership. We had other sales people come by just to make sure we were doing fine. The financing was perfectly set to exactly what we wanted. I would suggest if you have had or are having issues with any dealership to go see Arron P. At Central Kia of Plano and make sure you tell them Denton sent you.

I went in on Monday to inquire what kind of vehicle I...

I went in on Monday to inquire what kind of vehicle I would qualify with my score. I informed Jeff that I simply wanted my credit ran for that purpose only. Until a deal was reached, I did not want my application sent out. I clearly informed Jeff that I did not want my credit pulled since it had only been pulled by one creditor which is my bank. We'll I get notification yesterday that I have 10 inquiries. I did not agree to any cars that were being offered.

Happy Customer

Mr S. Cantrelle was the best saleman I've every had.He was Professional, Knowledgeable and worked real hard to make us the best deal he could (and he did). Thanks Mr. Cantrelle, you are the best.

Elvin was friendly, kind and not pushy, he was able to...

Elvin was friendly, kind and not pushy, he was able to get me into a car that I LOVE and at payments I can afford. The staff there is friendly and so helpful! I am a repeat customer and highly recommend Central Kia of Plano if you want or need a car!

Excellent Experience

I have purchased my last three cars from this dealership and have had nothing but positive experiences! We had the best experience yet recently! Thanks especially to Michael White, Brian Bauer, Emily Bradbury, Stewart Lawson and Lawrence and Norman!! We are so happy and exited about our new cars!! Thank you all so so much!!! We are lifetime customers! And on a side note....can't wait for Scott to get back! We love dealing with you all! Kimberly Story & Jeff Kreipl

I have purchased my last three cars from this dealership...

I have purchased my last three cars from this dealership and have nothing but positive experiences! We had the best experience yet recently! Thanks especially to Michael White, Brian Bauer, Emily Bradbury, Stewart Lawson and Lawrence and Norman!! We are so happy and exited about our new cars!! Thank you all so so much!!! We are lifetime customers! And on a side note....can't wait for Scott to get back! We love dealing with you all!Kimberly Story & Jeff Kreipl

I purchased a KIA Optima Hybrid 2 month ago at CENTRAL...

I purchased a KIA Optima Hybrid 2 month ago at CENTRAL KIA of Plano and discovered a few days ago that the fuel mileage advertised on the window sticker was incorrectly posted and adjusted by the EPA. Since the gas mileage dropped KIA elected to reimburse customers for the inconvenience of false advertisement. More than 900,000 cars (35% of all sold between 2011 and 2013) from KIA and the sister Hyundai are involved including Elantra, Tucson, Sportage, Rio and Optima. A total of 13 models are involved. Lawsuits are filed and if successful will give me the option to back out of the purchase which I did not intend until I talked to the FLOOR MANAGER of CENTRAL KIA. I visited CENTRAL KIA to gather more information, express my concerns and learn what CENTRAL KIA would offer effected customers. I realized in a rude way the FLOOR MANAGER does not consider himself a KIA dealer and defined his work as:.I dont touch those cars including EPA stickers. KIA is putting those stickers in.. On the flip side the stickers are currently being replaced at the dealership with the LOWER GAS MILEAGE ones. Adding the words this is what I do for youthe difference is fine print and pointing at the stickers in his showroom cars is what CENTRAL KIA expresses is their responsibility. While initially trying to convey very limited knowledge of the issue, to stating at the end that I dont know everything there is to know about the subject and my information is only partially correct. Customer service is not amongst the stronger skills of the FLOOR MANAGER and it is highly disappointing to be viewed as consumer with limited comprehension. Not a single word of apology or assistance.

I am an over-the-road truck driver, and was in the need...

I am an over-the-road truck driver, and was in the need for a new, dependable, economical vehicle. I filled out the necessary information online to get started in my search for a good used/new vehicle. I found that Central Kia of Plano was rated one of the best, and since I must do most, if not all, of my business via electronic means, I needed a dealership willing to work with me.It was only an hour or two before I got a call from Richard Salazar, of Central Kia, who was very willing to help me out. The time I first filled out the application online, to the time I drove away in my brand new 2013 Kia Forte was less than 48 hours, and only because I was en-route from El Paso to Dallas on a delivery. I had a very pleasant experience with this Dealership, and would recommend them to anyone! I love my new car, though I haven't had much time to drive it, as I drive for a living, I got the price I wanted, the payment I could afford, and with the down-payment I was able to afford as well. The entire deal was done as I was on my way to Dallas. All I had to do was show up to the dealership, sign the necessary paperwork, and drive away in my brand new car.Dealing with Central Kia of Plano has been a pleasure, and I will make all future purchases through this dealership. Hats off to Central Kia of Plano!!!Sincerely,Lori YoungProud owner of a brand newKia Forte :)

I went to Central Kia of Plano and was greeted by Stephen...

I went to Central Kia of Plano and was greeted by Stephen Cantrelle. He worked to get me in the right car at the right price. He answered all my questions and listened carefully to what I could commit to financially. All of his follow up has been superior. The detail work completed in the service department made my 2005 Hyundai Santa Fe look fresh and ready to go. I am definitely a satisfied customer.

Central Kia makes me smile

Hey Scott, This is Hollie. I am always 100% satisfied every time I come in to have any work done on my car. You always put a smile on my face when I am having a bad day and yesterday was a really bad day but you brightened my day up by putting a smile on my face. You and Emily are awesome and I love it when I can come in and know that a smile will be put on my face. I trust you and Emily opinions and suggestions, you both are extremely helpful and very knowledgeable and you both care for the customers who come in and need work done. I will never take my car anywhere else coming to you is as far as I will go cause I know that I will always get the service I am looking for and know that the job will get done regardless of how long I have to wait for my car to get worked on that's why you will never see me complain about the wait time cause I know that a good job is getting done. I don't care if I have to wait 2 hours I will not gripe ever. Every time I bring my car in the work on my car is outstanding and I am very pleased with the service. I give you and Emily 10 stars for outstanding service. Thank you for being such a wonderful service advisor you are the best. I look forward to seeing you tomorrow around 3 for my tires to be rotated. Sincerely, A very satisfy customer Hollie Baker

Awesome. Wasn't really looking forward to getting a car...

Awesome. Wasn't really looking forward to getting a car bc i have had bad experience with other dealerships. BUT i was approved and signed the deal amd got the car i wanted. Give them a 5 star! Great people great customer services!

I recently traded my vehicle for a 2013 KIA OPTIMA, and I...

I recently traded my vehicle for a 2013 KIA OPTIMA, and I love it. My experience at KIA Central of Plano was great. The crew (employees) were very attentive and friendly. My salesman, Richard Salazar was great and helpful. Stewart Lawson, the finance manager was also a pleasure to work with. As a matter a fact I was very satisified how with they treated me that I recommended my aunt and she is now driving a 2012 Kia Sportage and she loves it! That being said I would suggest if your looking for a new vechicle, KIA Central Plano is where to go!! :0)AJFLORES

Horrible Dealership

Bought a new gas cap for my Kia Sedona and when I got home to install it, I found a used gas cap in the box. When I went to exchange it, the parts manager stated that he was the person who pulled the part off the shelf and that he opens everything that he pulls and inspects it himself which was basically accusing me of lying. If he had done that he would have noticed a dirty and grease gas cap. He would have also noticed it was the old style cap. I asked for a new gas cap and a discount since I had to drive from Frisco twice to get it. He did agree to exchange it for a new one, but no discount and I left feeling like I was being accused of wrong doing. One of the worst decisions I have made in my life has been purchasing my van and getting it serviced at Central Kia of Plano. I have yet to go there and get my van fixed without multiple trips.

I am 55 years old and have bought my share of cars but,...

I am 55 years old and have bought my share of cars but, now i know what a real car buying experience is all about! This was simple and pleasant. Bryan Bauer is my salesperson and his product knowledge and professionalism is the best I have been exposed to in many years, not to mention his sincere and upbeat attitude!!! Thank you Bryan for helping me get exactly what I wanted and making it painless and fun!!! I love my new Optima!!!!!!

I was able to get the car I came in for at a great price,...

I was able to get the car I came in for at a great price, with a fair trade-in value for my old car. The staff were very helpful ad friendly. I usually dread shopping at a dealership but came away from this experience feeling good.

Mark was great!!! He was patient with me (I test drove...

Mark was great!!! He was patient with me (I test drove several vehicles) and extremely knowledgeable about the product(s) he was selling. I was so pleased with my experience that I have already referred a friend who, after seeing my new Kia Soul, was interested in purchasing the same vehicle. Mark should be commended; he is a valuable asset to his dealership.

We needed a new car, but were not in a huge hurry. My...

We needed a new car, but were not in a huge hurry. My wife was interested in the Kia Soul, and drove one at the dealership in Mesquite. But, the salesperson there was squirrelly about whether it was available in a manual transmission with leather seats and the couple of colors she liked. He told my wife he would locate one and call her about coming in on Saturday. In the meantime, we learned through Kia's webiste that you can only get leather seats in the most expensive configuration, which is not available with a manual at all.I learned that Central Kia was listed as an affifliated dealership through my credit union, and saw on their website that they had a manual Plus in the right color with manual transmission. I sent an email request and Bryan Bauer responded pretty quickly. He confirmed the vehicle, the dealer options, and offered it at a price consistent with what my credit union told me to expect. We arrived at 9:15am on Saturday, test-drove it with our kids, did all of the paperwork, and drove out with a detailed vehicle at 11:20am. Bryan respected our time (and our kids' time), moved the transaction along, and followed up afterward. Our experience at the dealership is the exact opposite of the horror stories about waiting for hours and playing endless games over the numbers. I highly recommend Bryan.

The three gentlemen that I mentioned above went far and...

The three gentlemen that I mentioned above went far and beyond their job duties.Great experience at this dealership! Id really cant say enough about the great customer service. These gentlemen are very good men and hard working to please.Phyllis MortonThe Best guys in the store!

My Wife and I's 05 Sorento in Plano

We went in just looking, and walked out with a new car...haha...tim and "E-money" couldn't remember his name...sorry were great from the start. after it was all said and done we walked out with a sweet warranty and stayed in our budget. Stuart the finance guy was awesome as well! we still need to bring him the cookies we promised...haha...all that being said, we read some reviews that had nothing but bad to say, and they were completely the opposite! I had another friend that bought from Lewisville and has nothing but good to say Bryan and Amanda Dixon

central Kia of Plano

The people that helped me purchase my used car were the greatest. They even came out to me house picked me up (as I didn't have a car) took me to the dealership to look, helped me in every way.The finance people also were the most helpful and kind. I would go there again to buy or send my friends.

When I initially began my search for a new car, I...

When I initially began my search for a new car, I contacted several dealerships online to compare quotes. Bryan gave me an up-front quote over email that listed all of the incentives and additional charges, including TTL. I knew before I even went in to the dealership exactly how much I would be paying for my new car. After some research, I realized that the price he had quoted me was even lower than I would have thought to ask for. I was very impressed that Bryan gave me the absolute best deal possible up-front, without trying to wring a few extra bucks from me. This was my first new car purchase, and I expected to spend most of my day at the dealership. From start to finish, including test drive, signing paperwork, and getting my new car detailed, I was in and out in under 2 hours.

We felt they were honest. They were knowledgable. They...

We felt they were honest. They were knowledgable. They were prompt and service oriented. I will recommend to my friends. Also, got a great price on my vehicle.

Bryan and Central Kia of Plano were great. I wanted to...

Bryan and Central Kia of Plano were great. I wanted to surprize my wife with her new car and they made it happen. With only 15 minutes notice, they pulled a new car from the showroom floor and replaced it with her car. They placed Christmas color balloons on the mirrors, a big red bow on the hood, and a Christmas card on the windshield. Needless to say, she was very surprized and happy. After moving the car from the showroom floor, Bryan took the time to walk my wife through all the options and features of her new car. Thank you guys for all your help. Happy Holidays.

We walked into the dealership two minutes before closing...

We walked into the dealership two minutes before closing with an interest in only looking at vehicles available for sale. Even though the remaining staff were interested in going home after a long day at work, they remained and visited with my son and me about what our needs were and vowed to put us into a vehicle regardless of how late they needed to stay. Around 10:00 p.m. my son and I mentioned that we were hungry as we had not had dinner. The fleet manager, Bryan Jackson, had an employee take our orders for hamburgers and purchased take-out dinner for us at his expense. At 11:20 p.m., we closed on the purchase of a certified-used Kia Optima and left the dealership as the janitorial staff was in the midst of cleaning the showroom.I typically get very stressed and impatient during the purchase of a vehicle but I have to say that this was the most pleasant experience I have ever encountered. All of the staff were pleasant, amusing, personable and make us feel as though we were the only customers. Which at that time of night, we were the only customers! I will certainly be back in the future to purchase another vehicle from the Central Kia team!!

This dealership seemed to go out of it's way to get me a...

This dealership seemed to go out of it's way to get me a great vehicle and a great deal. Marcus bent over backward to work this up for me and I can never thank him enough. Meanwhile Bryan went the extra mile to ensure that I was moving along as quick as possible and when it came time to sign the final papers was good enough to come to my home, explain everything to my wife, and made sure everything got done. Central Kia now has a customer for life and I'll go there before anywhere else as well as let everyone know what a good deal and customer service you get at Central KIA.

Bryan was extremely professional and friendly. I really...

Bryan was extremely professional and friendly. I really enjoyed working with him. He was honest and worked with me on gathering financing options as well as helping me select a car that was within my budget and satisfied my needs. I had fun with Bryan. He put up with my goofy humor which is always a plus for me :)Stewie (sorry don't remember his last name) in finance was great too, enjoyed speaking with him and considering him very knowledgeable and professional. I especially appreciated the way he worked with my mom who was there as well.I would definitely recommend this dealership to others.

I purchased a pre owned Kia Sportage here two weeks ago...

I purchased a pre owned Kia Sportage here two weeks ago but was in a terrible car accident due to a drunk driver that ran a red light. My car was totaled and Bryan Bauer and Stewart in the financing department did an AMAZING job helping not only get me into a new car, but they helped me work through all the kinks, answer questions and made me feel like an appreciated and valued customer. I would recommend this dealership to ANYONE! I loved my experience.

Good dealership. I had the opportunity to browse models...

Good dealership. I had the opportunity to browse models on the floor by myself before being approached by a salesperson. This allowed me to look at the model I was interested in on my own without feeling rushed. Bryan was laid back and answered all of my questions. No pressure experience.

Bryan was exceptionally friendly, outgoing and...

Bryan was exceptionally friendly, outgoing and knowledgable. He had me and my partner at ease as soon as we met him. He was honest and up front with his negotiations and number crunching. He didn't seem like the typical "pull a fast one and take advantage of the customer" type salesman that one expects to have when they buy a car. He had an answer to most of my questions, and found someone who did know the answers when he wasn't sure. I completely respected that. He was courteous and upbeat and made the who experience fun and very enjoyable. I will encourage my friends and neighbors who are looking for a car to go find Bryan at Central Kia of Plano.

Well Byran Jackson just went above and beyond the call of...

Well Byran Jackson just went above and beyond the call of duty to make my sisters and I happy in the vehicle we wanted!!! He worked hard to get us a Kia Soul in the color and style we wanted and most importantly at a price we could afford!!! After looking around for almost two weeks for the perfect car we stopped looking when we talked to Bryan!! When we were waiting for all the paper work to go through everyone was sssooo friendly, we had a wonderful car buying time!!!I would recommend this dealership to anyone & everyone. If you don't have a car, then walk, run or take the bus to Central Kai of Plano today......

The people that I dealt with Bryan and Ernest were great!...

The people that I dealt with Bryan and Ernest were great! They were helpful, friendly, courteous, and very professional. They were able to answer any and all questions about my new car purchase.

I wanted a specific color and options on a 2012 Soul, but...

I wanted a specific color and options on a 2012 Soul, but I couldn't find any in the DFW area by searching dealer sites. One dealership e-mailed me numerous times, trying to get me to come in, even though he confirmed he didn't have what I wanted. James Bowers at Central Kia went a step further. He looked into what was due to arrive at their dealership and discovered that what I wanted was coming in within a few days. I had an extremely pleasant experience working with him, Bryan Bauer, and Steve in finance as I made arrangements to buy the vehicle. I believe Bryan Jackson helped as well. Every employee in the dealership was friendly and helpful. My car arrived sooner than expected and it was even better than I hoped. After the sale was done, I met with Lawrence Curry when I picked up the car, and I had a nice conversation with him about my experience with Central Kia. I had purchased my previous vehicle there in 2008, when the dealership was under different management. The experience back then was much different from this time. One thing I immediately noticed was that the salesmen weren't standing around on the front steps like vultures. Inside, everything was clean and open...unlike 3 years before when all the sales cubicles were in the middle of the showroom floor. Steve worked hard to get the best deal for me, which was even better than the pre-approved offer I came in with. That was much different from 2008 when the finance manager told me to lie about what I earned when the finance company called the next day (I didn't, but I did tell on him). I have already recommended Central Kia to several friends. The ONLY thing they could've done better was give me a giant dancing hamster. (And if you're thinking about getting a Soul, buy one! I traded in an '07 Mustang and love how the Soul is roomier, rides smoother, has better visibility, and will definitely get better mileage.)

We had a bunch of issues with other dealerships.. then ...

We had a bunch of issues with other dealerships.. then we found this one and talk to the sales manager and he told us to come inthen we talked it out and they were really nice enough to help us.they give you the word and they make it happen.the price is extremely fair and perfect!all the employee's and sales associates were very friendlyand nice. they actually take time to help you out."TRUELY". if you are suffering from dealerships with bad experiencedefinately go in to central kia of plano tx and they will fix everything they could ! MUST GO SEE

I went in just to see what kind of rate I could get and...

I went in just to see what kind of rate I could get and what the prices were like. Buying a car has always been a huge hassle that takes HOURS and is filled with shenanigans. I was amazed at the honest, quick, painless process. I have never experiences ANYTHING like it before and I left that day owning a new car. I love my new Kia soul and the warranty, I recommend this amazing dealership.

If you are looking to purchase a new or used automobile...

If you are looking to purchase a new or used automobile may I recommend contacting Mr. Russell Harris of Central Kia of Plano. My wife and I have purchased and visited many other dealerships and by far Mr. Russell Harris made our new car purchase experience at Central Kia of Plano a great one. He was not only knowledgeable of his product but was also very friendly which made our buying experience a stress free one. Jimmy L.McKinney, TX.

My family (and friends) have purchased several vehicles...

My family (and friends) have purchased several vehicles from Jim Smith. We have always had a great experience. Purchasing a car is a big deal and Jim Smith has always recognized that but taken the stress off of us and taken it on himself to make the entire purchase smooth for us.

I was trying to get an economical, comfortable, eco...

I was trying to get an economical, comfortable, eco friendly car to replace my trade-in vehicle that was now very difficult to get in & out of as well as not having the most comfortable seat since my stroke altered my left leg mobility. That same stroke resulted in my credit rating suffering, so I wasn't sure if I could qualify for a loan. I was up front about that & invited to come in & talk. I was treated repectfully, not like a "second class citizen" as another dealership had acted. Emad & Bryan FOUGHT for me, got me qualifed, then got a better interest rate to better meet my budget. Emad made sure I had the vehicle with the amenities that made me comfortable. He searched inventory & altered a Sportage for me. I NEVER has a dealership so friendly and caring(bought my first car in 1965). The trade-in department was very fair. This whole process probably took 12 man hours & 2 work days to get everything "just right" and everyone in the dealership was friendly & worried that I was there "so long", was I being helped, etc. They collectively made sure I had someone to keep me company & offered cold water every time. The team of Bryan & Emad were awesome. Emad promised he would make me "jump for joy" and stroke or no stroke, I literally did, as thanks. They both offerd sincere hugs, and I was delighted to hug back. The atmosphere of the entire dealership was welcoming and caring about the client, as well as very professional.

Joel in sales is the reason why we purchased a second...

Joel in sales is the reason why we purchased a second vehicle from Central Kia in Plano. Emily in service is the reason why we keep coming back to service our vehicles there. You guys are the best.

Having been to other dealerships and not having a good...

Having been to other dealerships and not having a good experience, I was thrilled with my experience at Central. I told Norm what we were looking for and what we were willing to pay (how much down and how much we'd finance) and they came within a couple of hundred of our mark.The sales person at the other dealership could not tell me much about the vehicle we were looking at but Norm was able to answer every question we asked. I had filled out an online info sheet and Norm called me as we drove to the dealership, so I had a contact when we arrived. We were treated like valued customers and not just people shopping for a vehicle.The atmosphere was sort of laid-back, we could laugh and smile with everyone there, including the finance guy, Ralph (I think that is his name). It was the most enjoyable car buying experience I have ever had!

Bryan went way out of his to make sure that I received...

Bryan went way out of his to make sure that I received the best deal that the dealership could give me.Emilia Rak also goes out of her way and always has a very up beat personality.I have now purchased 3 cars and will most likely buy my next one there.I recommend this dealership to anyone looking to buy a car new or used Bryan will treat you great.

Based on telephone contact only. Called to request price,...

Based on telephone contact only. Called to request price, as directed by listing, of 2005 Toyota Camry. Placed first call yesterday, person was pleasant but not aware of this car. He stated he would call me with info. No return call. Today I called Irving dealership and the person who answered call was impossible to understand - even when asked to repeat. What I did understand was that he was not familiar with this vehicle. So, I called Plano again and spoke with Lawrence who stated he was a manager and that he would call me back with price. He was not aware of the car. I was explicit that I did not want solicitation calls and Lawrence stated he would not give my number to anyone. After he persisted I told him I was looking at Camry for my son. Awhile later, I was left a voice mail by Craig stating, "My manager asked me to call you to see if I could help you find a car for your son" (still no price). I returned the call to Craig and left a strong voice message 'that I did not need help to find my son a car, and only wanted the price of the 2005 Camry'. In response, Craig left me a voice message to the effect that 'he thought the car was at the Lewisville dealership and I could call there'. Craig did not even leave the Lewisville contact number. My next call was to Corporate Kia in Irvine, CA. I explained my quest and am waiting for a call with the price. The woman I spoke with was a very good listener and stated that she would try to get the price and call me back.... Evidently, Central Kia is not concerned with customer service if you want a car other than a Kia and are not willing to be harassed by sales staff. I am actually considering the purchase of a Kia in the near future, but will not do business with the Central Kia group. Corporate provided me with the owner's name and I may try to track him down to complain. I wonder if the 2005 Camry actually exists!!!

Long story short... My 3 month old Sorento has had some...

Long story short... My 3 month old Sorento has had some mechanical issues. The engine malfunction light came on, my AC starts blowing HOT air when sitting in traffic (moving at 10 mph or less), the latch on the passengers side rear seat sticks and there was a recall on a front spring. Scotty Williams has treated me like a child (or a woman who doesn't know anything) every time I have had to deal with him. Engine malfunction light came on due to a bad part. When I asked Scotty what the part was, he said "its a variable blah, blah, blah valve" Really? Then the best part was when I told him about my AC blowing HOT air while slow in traffic, he proceeds to tell me the car is designed to shut the compressor off to keep the engine from over heating. When I said I wished someone had told me that before I bought a Kia, he said, "all cars do that, all makes and models"! Okay, now I am just furious. I have owned a lot of cars in my life and I know other people who drive different cars and not one of them has ever done that. HE really thinks I am an idiot! Okay, maybe I am because I did buy a Kia after all and I did go into the sales office to talk to a sales manager about my (unhappy) experiences so far. Bryan Jackson met me at the door, listened to what I had to say, agreed that the AC should not be shutting down or blowing HOT air because traffic is slow. Bryan then tells me to follow him because he is going to make this right! I asked how he was going to make it right and he told me that he was going to put me in a brand new Sorento with a better engine! I said there was no way he could do that and he assured me that he could work miracles. He told me my payments would be the same and all would be fine. My perception at that point was that he was offering excellent customer service. Ha! They did not want to show me any numbers or details on how they would make this work and when Bryan had a salesman bring the details to me, they had a plain white sheet of paper on top with only a place for me to sign (agreeing to the terms). I asked the sales guy what it was and he said "oh, its just a copy of some details for the file, no big deal". Thank goodness I lifted the cover sheet because there I saw the details/numbers. Bryan was making a heck of a deal for Central... he could have won Sales Manager of the month if he had closed that deal.Not only were they charging me more than MSRP + Destination fees, he was giving me almost $10,000 less on my new car "trade in" than what I paid 3 month's ago. I know cars depreciate but, $10,000 in 3 month's? Ouch!!Long story short, Bryan had me believing that he was swapping my (potential lemon) for a new car but they used deceptive measures to do that.To make matters worse, one recall item (the front spring) that was supposed to be fixed was not but, Scotty told me everything was good to go. Thank goodness I read the service paperwork when I got home, otherwise I would have thought every thing was done.Now I look at the BBB website and this dealership has a F rating with 151 complaints in 3 years compared to Huffines Kia in McKinney who has a A rating with 1 complaint in 3 years! Where you gonna go for a new car?

In all my years of purchasing many many vehicles this by...

In all my years of purchasing many many vehicles this by far was the most polite and pleasant experience. I spent over 4 hours in the dealership and was continuously catered too from start to driving away with my new car. The salesman was very knowledgable about the features of car and left no stone unturned. I would highly recommend this dealership. Dee Emory, TX

Had a bad experience with another dealer and ended up at...

Had a bad experience with another dealer and ended up at Central Kia in Plano. After weeks of dealing with complete failed attempts to buy a car and jerk care salesmen I FINALLY found what I needed. This place is full of friendly people that genuinely want to help make you a deal and get you the car you want. Never for one moment did we feel uncomfortable or pressured, which was all we felt at the other dealers we tried working with. I finally drove out of there with my dream car, a brand new Kia Soul, and I couldn't be happier! I highly recommend this place to everyone, and definitely work with Bryan or Dale if you get a chance..they are hilarious and really made buying my first new car a great experience!

The Service was great. My wife and I had a great...

The Service was great. My wife and I had a great exprience. I will recommend this dealership to my friends and anyone I know in need of a vehicle.

We recently bought a pre-owned 2005 Audi A4 from Central...

We recently bought a pre-owned 2005 Audi A4 from Central Kia in Plano and I have to say it was a very easy deal. I put in an online request for a price through Edmunds and received a very quick response, they even asked me what color and options I wanted. Once I did that I received the stats on a few vehicles that matched my criteria. The next weekend I went to the dealership to look at the cars that I have viewed online. There was little to no pressure and the salesman was very helpful and efficient. They didnt try to push extras on us and to my surprise no hidden fees besides the document fee which is understood. I have to say it was one of the more pleasant car buy experiences Ive had. Highly recommended!

Bought my car here 5 years ago and had a good experience...

Bought my car here 5 years ago and had a good experience and have been pleased with parts department in the past but now am having a horrible experience with their service department. Needs a new alternator and 140 amp fuse. Estimated total is $1006 but I haven't received my car yet so hopefully won't be more. Worst part is delay. Took my car in on a Thursday and they still do not have the parts for it on Tuesday. I have had to call daily for updates (they have not called me since the first call with the estimate nearly 24 hours after dropping it off)and the story has a changed a bit every time. On Friday they said parts should be in on Monday or Tuesday, I even verified that they were going to be open Monday July 5th. Finally on Tuesday they admit to me that the order was not even placed until Tuesday. Also, they say they can't get the right sized fuse and need to replace the entire holder ($171 part). I would think the dealership should be able to find a part like a fuse for their own car. Feel like I am being taken advantage of but as my rental car bill continues to climb just want it all over and done with. Have recommended the dealership to folks wanting to buy a car in the past but if the service department now is an indication of what they have become, avoid at all costs!

Incident = The entire story of our nightmare with Central...

Incident = The entire story of our nightmare with Central Kia is way too long to type. But the shorter story is: My daughter\'s 2006 Kia Spectra was towed to Central Kia and it just stopped. After being at their dealership for 23 days, and everyday being told \"don\'t worry we\'ll find out what is wrong with your car and everything is under warranty.\" Everyday they would call saying they replaced this and that, which I never authorized,but still couldn\'t get the car to run. Finally I\'m told it\'s the computer system and that it went out because a stero speakers that were professionally put in her car. They had been there for months ahead of time. So, now everythig they replaced I\'m being told I have to pay for in the amount of $2,200. Many calls to Rusty Wiley where he was the rudest and I could tell trying to rip us off. I finally go to pick up the car, give the girl my credit card and she gave me a receipt saying the car is totally under warranty you don\'t owe us a thing. Great I said and the car was brought around and I left. 1 hr later I get threatening phone calls from Rusty Wiley saying he is going to put me in jail and to pay them or bring the car back. I called, left a message, and told him what happen. You won\'t believe this, but Central Kia then stole my daughter\'s car off the parking lot from the hospital she works for. We didn\'t know it was Central Kia, called the cops filed a report. I get home and have another call from Rusty Wiley saying \"your car is done and ready to be picked up\". ??? We already picked the car up several days earlier. The Dallas police were wonderful and retrive the car back to us from Central Kia. The people that work there didn\'t even want to give my car to the police. They were told they would be arested, so they gave the car to the police. I then get a law suit in the mail. How can they sue us? I was given the car, told it was all under warranty, and a paid reciept. Please all of us that have been ripped off my Central Kia need to work together to close them down. I\'ve called the news here and they are calling me back for the story details. We need to protest out front of their store, don\'t let this ever happen to anyone else. Damage Resulting = Not only did they steal my daughter\'s car, this is grand auto theaf as they didn\'t do any paper work to pick up the car the car is in very bad shape. Dash and panel damaged, wires every where and the stick shift messed up from them towing the car.My daughter is very ill and suffers from colitis. She has been in the hospital twice because of the stress from their actions. I\'m a single Mom who suffers from MS, and no money. I need help.