Cavender Toyota

2017 Camry

Excelent and friendly experience during all proces.

Great Experience

Great experience at Cavender Toyota. I recommend salesman Spencer Herrera. He does a great job of listening to your request and working to find you a perfect vehicle. The whole purchasing process was handled professionally and efficiently.

Great Experience

Had a great experience at Cavender Toyota. Our salesman Spencer Herrera was outstanding. He is extremely knowledgeable about the products, he listened to our needs and he worked with us to find the perfect vehicle at a great price. I will recommend all of my family and friends who are in need a vehicle to stop and see Spencer. I can say with confidence that Spencer is the best car salesman I have ever purchased a car from. Thank you Cavender Toyota for the great experience. -Ricardo Garcia

Great service and friendly

Just when I thought I was not going to be able to trade in with a high negative equity they came through with the clutch to get me out of that and put me in what I needed. Thank you

The Price Was Right!

The sales staff were very professional and we felt no pressure in selecting our new vehicle. Sales Consultants Mr. Julio Ortiz and Raul Cervera made it easy when we decided what vehicle we wanted to purchase. We went to Cavender with intentions of buying a used SUV but once we compared the difference in price it only made sense to go with our new Toyota Corolla. The price was just right compared to other Toyota dealers in town.

Lost an existing customer

I wish you guys would have tried a little to keep our business. I wanted to stay with Toyota since I am an existing buyer with Cavenders but Hyundai did better to gain our business. Hyundai worked with us on the price so we purchased a new vehicle with them.

Found the service to be excellent.

Salesman listened to our needs and found us a care that was a perfect fit for us. He went out of his way to make sure we understood all the features on the car. Overall a pleasant experience.

Satisfied Cavender Toyota Customers

My wife and I have purchased vehicles from Spencer Herrera before and we have always received excellent service from him. He was very knowledgable and patient with us and I'm sure with all his customers. We always recommend him to friends and family. He won't pressure you and he has always found the vehicle we were looking for. We will remain loyal to Cavender Toyota!

Cavender Toyoto

All the staff was extremely helpful and friendly. It is apparent that the employees are happy. It made for a very positive buying experience.

Cavender Toyota

Went in to look at a Toyota Tundra. Dealership was very clean and all the staff was friendly, professional, and courteous. Right away I got help from Veronica F. She walked the lot with me and they had about 4 trucks I liked. Test drove the tundra. Waited a week to think about it. Went back and was received with the same courtesy and respect as before on my first visit. Veronica was back on point with me. She was informed, and proffesional treated me with respect and I felt I didn't waste my time with her at all. When it came down to the biggest thing when buying anything, which was the price, Veronica and her manager Mr. Mares gave me a ridiculous deal on my truck. They asked me where I was comfortable and what I wanted to pay per month and I wrote down a number. They agreed to my price, and I was surprised. Signed and now happy with my purchase. The whole time they made me feel like royalty in there. Especially Veronica and her manager. Would definitely recorded going to Cavender for you next purchase. Ask for Veronica. And I recommend a Toyota over any other manufacturer.

Good at first, then terrible.

Stay far away. At first this seems like a very friendly dealership. They seem to work with you. The longer it gets from purchase of my vehicle the more that I realize how bad they screwed me over. I have several different "final contracts" that they presented. All the way from the original one which had a decent interest rate and was for 5 years, to the final ones starting high 14% and 6 year. At 6000 miles I had the first opportunity to find just how well Cavender stands behind their "Cavender Confidence" slogan. Being in Wisconsin at the time, and with a nail in my tire I get to find out that they removed the Road Hazard warranty that they told me and provided paperwork for from my vehicle. According GS Administrators (the back of the road hazard) I called in and removed the service the day of purchase, and a refund was issued. When I contacted Cavender that day I was told that I would have to wait for them to pull the paper work from the archives, this process could take 12 hours. This was when the car was just 5 months old. They did get back to me a few days later and told me they reinstated the warranty as a courtesy for the miscommunication. Bringing it a little more current I had to take the car for it's 15k service last month. During that time we looked into purchasing another vehicle from Cavender, figured we could trade up. After being there for several hours, under the impression that the car was at service during at least part of the time, we got informed that my credit was shot beyond all hope, and they couldn't work with me. My girlfriend submitted hers at the same time, and they didn't bother to run it. We got back out to the car and headed home to notice that the service sticker hadn't been updated on the windshield. When we called them to find out why the service hadn't been done they gave the excuse that they were appraising the car. We understood they said they would be doing that, but they also told us that they would be take it to service to make sure that we could look at the new cars. Once we finally did get it serviced, and got it back on the road there has been a clicking noise from the front end. I have had it to them twice now. I believe it to be a loose hub cap and have told them this, but wanted to be sure that it was nothing more serious, and get it dealt with if it is indeed a broken clip. The second time it was there, they had it for just over 7 hours to tell me that there was nothing wrong with it, and that they couldn't hear the click.That doesn't even get to the falsities that we were told about the car when we purchased it. Things such as it has the "EnTune" head unit and can run the apps from the head unit. That it has 4 wheel disc breaks. That it came standard with accident avoidance features. These are all false about the car that we have. I can't blame our salesman (Mario) as he is just doing what he can. I honestly don't think that he had the training to tell us otherwise, just what he is told to say to sell the car.Anyways, end of the day, the car drives terrible. It rides rough, and it makes a clicking noise. I had been recommending Cavender, and given them the benefit of the doubt several times. Right now, I'm not a very pleased customer. Upon digging through the paperwork and being informed at the other Dealership that my girlfriend is not co-signer as the paperwork indicates (something I'm still not sure the other dealership has right but insist they do), we found many discrepancies and a higher than expected interest rate and term. I think after the experience I have today, I have many doubts about buying another Toyota product in general, and a lot of those come from this dealership.If you've had good luck here, I'm glad for you. I'm sure they have some great people that actually do deliver on their promises. However, I'm not going to be back.Purchase Date: 11/25/2015Car: 2016 Corolla LCall me a fool, or laugh if you will. They fooled me.

Thanks Cavender and Robert T

Our buying experience was awesome... Robert Tadefa was so knowledgeable and respectful and went above and beyond to get us into a vehicle (2 to be specific) that we would be happy with. Thank you Robert for taking your time to help us.

Great Job!!!

We have been to several other vehicle makers and the buying experience we had over at Cavender Toyota was outstanding. Our salesman Robert Tadefa gave 200% to our buying experience. He was very knowledgeable and respectful and not pushy. We purchased 2 vehicles that day and have been very happy with them. Thank you Robert for your time and consideration in helping us get into vehicles we can afford and are happy with.

New car!! Woo hoo!!

Jonathan and EJ were awesome! They made this experience for my daughter and I very easy!!

Good selection, but not what you might expect

Let me start by saying their selection is great. With cars spread out over 3-4 different lots, there is a lot to choose from. But, this is also the downside. I went in looking for a specific vehicle which had been on the website for close to a week. I had taken off work, gotten pre-approval from my credit union, and was ready to buy. But, they had no idea where the vehicle was or even if it had arrived in San Antonio yet. After driving around, I test drove a similar vehicle, even though it was above my price range. Naturally they tried to sell me that vehicle since the one I was looking for hadn't arrived. After some checking they said the one I was looking for would be in that afternoon, so I left my phone number for them to call me. After 3 days of hearing nothing, I opted for another vehicle at another dealership. If you don't have a specific vehicle in mind, they might be a good choice for helping you find something in their vast selection. But, if you have something specific in mind from their website, be sure to double (or triple) check that it is actually there and they know where to find it on their lot. The disorganization of not knowing what inventory they have on-site and where vehicles are made me nervous from the outset. I'm not going to say the attempt to upsell to something more expensive was bad, but it is something to watch out for based on my past experiences. The delay in getting back to me with updates ended up costing them the sale. Even a call explaining delivery had been delayed with an update as to when it would be there would have gone a long way towards keeping me in the market for that extra day or two.

Jimmy

Really enjoyed working with Brandan Kelley! There was a few moments where I doubted the buy but he was able to make it worth it! Although I was financed through an outside source, I enjoyed working with Toyota Cavender and hope to return in the future.

Buying Process

Many Thanks to Mr. Mike Rodriguez and all others involved in the process, for their patience and friendliness in helping me decide on my second lease. It was a painless and worthwhile experience. Again Mr. Rodriguez, thank you and Cavender Toyota for making it happen!!

Thank You Cavender! :)

Cavender Toyota offered a very dedicated and outgoing sales staff the moment i arrived. Antonio, who by the way was very patient and helpful after being quite indecisive on which car to choose from. I was convinced and hooked on a 2016 Scion Tc the moment i saw it. My Scion Tc has very comfortable interior with the feel of a full sized 4 door sedan car, but with the look of a sporty car. I am extremely satisfied with the car so far (1 month after purchase). I definitely recommend Cavender Toyota to anyone who is looking for stylish comfortable cars, but provided by a well-known reliable brand. Thank You Cavender Toyota and THANK YOU Antonio! :)

New car

I just bought a new Toyota corolla 2016 at Toyota Cavender in San Antionio and my sales person Mr. David Ortiz made this experience stress free and wonderful. It was also a pleasure closing the deal and meeting Ms. Donna whom made sure she explained in great detail the purpose of Gap and warranty insurance. Thank you all at Toyota for the wonderful service you provide. This is my second car through this dealership and I also get my car serviced here and their service is superb, their facility and customer service are the best!! Thank you Toyota.

Outstanding customer care

I had an issue at another dealership that was handled unprofessionally. I was ready to quit buying Toyotas due to this poorly handled situation. Then, I remembered Cavender had treated us well in the past. I asked for the manager, and he immediately assured me they would do everything possible to help get my new 2016 RAV4 fixed at no cost to me. He assigned me his Assistant Manager, Mike. When I returned for my appointment, I was taken care of immediately. The end result was they went ahead and ordered the parts and will fix my broken roof rack at their cost even though they can't get reimbursed under my warranty. I appreciate them listening to my understanding of situation and not shifting blame or responsibility like the other dealership.

Thanks to them.

I recommend this dealership specifically because they try there best and hear you out to get the best out there for you. I had my mind set on a specific vehicle yet even though I am a first time buyer they helped me find a different vehicle that would most likely get approved and get me home today with a new car. I really appreciate their hard work, their sincerity, and their services. Thank you best dealership that I could ever imagine.

Awesome customer service!

We're first time Toyota buyers and they really took care of us, loved the experience and most importantly the new car we purchased.

Great experience

Spencer Herrera was excellent to work with. Professional, friendly, and knowledgable. We were very comfortable with him. I would definitely recommend him to any friends and family in the market for a new, CPO, or used car.

Great service!

They were very helpful, and enthusiastic. We're very attentive to my specific needs.

Osr and Pachi

Spencer Herrera was patient, knowledgeable and understanding of my needs. It is refreshing to work with someone that is completely wrapped in his craft. Keep up the good work.

New Car Experience

This is the third new car I have bought from Cavender Toyota. Michael Betencourt was a very patient salesman. I thought I knew which car I wanted when I went to Cavender, but that was not what I went home with. He was very informative on each vehicle I looked at and drove. I was not pressured by anyone and it was a good experience. Milo in finance really went out of his way to explain and help me make decisions. Jennifer was also very helpful in explaining the cars features to me. I would highly recommend Cavender Toyota to anyone. Thanks

Above and Beyond Help!

Our Sales Consultant David Alcorta and Finance Business Manager James Sanders went above and beyond to help me and my family when buying our new Scion IA vehicle. David took his time to show us both used and new vehicles. He explained everything in full detail of what we needed to know. He let us experience the difference by test driving several. He took us in to the facility and made us as comfortable as needed as he negotiated our needs, and James made sure that he explained and we understood every form we signed thoroughly. He did everything he could to get the best financing possible. This has been the best place ever when buying a vehicle.

Great customer service!

My salesman Tony was exceptional in his overall knowledge of the vehicle I recently purchased.

Great sales experience

I've had bad experiences at the service department, but sales were fabulous.Ask for Raul Cervera!! He was amazing! Very patient, accommodating, and comfortable to work with! Hopefully you get lucky and get Donna as your finance specialist, she was knowledgeable and so sweet! Great overall experience! Thank you!

D.J. BRAXTON

D.J. BRAXTON SOLD ME A TOYOTA IN 2004 AND ANOTHER TOYOTA JUNE, 2016. I DO NOT KNOW OF ANY OTHER SALESMAN OR TOYOTA DEALERSHIP THAT REPRESENTS ALL TOYOTA PRODUCTS, ETC. AS WELL AS THEY DO. YOU CAN FEEL THE PROFESSIONALISM WHEN YOU WALK IN THE DOOR. MR. BRAXTON IS EXCELLENT.

Diego Tinoco is a great salesman!!!!

I was looking to get another vehicle but was really unsure what to buy. Diego was very helpful, cordial and with the most patience in helping me in the process to make the right decision. I would definitely go back to him the next time I need another vehicle. THANK YOU DIEGO.

New car smell is da best!

Great Facility, nice selections. Took time with me to find the perfect car. THEN made sure the rest was a fast and painless process. Will be recommending to friends and family!

Lied, Decieved, Manipulative

Went in with my bank approval, they didn't want that, they were adamant they wNt ed to finance.they offered me 700. For my 06 solara, stated they could sell it, they were doing me a favor. I left, manager called me next day telling me that independent car buyer whom we never saw appraised my car, would be happy to buy my car. I didn't take their offer, they ran my credit after I clearly said no. A week later, David Reyes calls me back, asks if I still had 06 Solara, yes and I was crystal clear, I had already bought a car. He stated they wanted my car for purchase because, "the hail situation was winding down and they needed cars to sell, so if I came in, I would leave with check in hand. I came in and David passed me off to another salesman, told me, great news, they now offered me 2000.00 fot7my 06 Solara, why didn't they offer this to me the first time I was there? So salesman then asked me, what I bought, I told him but that was non of his business, I was brought in with intent of toyota buying my 06 by an independent buyer, what a crock! They were still trying to take advantage of me. It was a ploy to manipulate, lie , Decieved me. I was seething. I am still seething!! Who wouldn't be. Cavender claims integrity, quality customer care, instead I was Decieved, lied, manipulated into buying their way, dismissing my bank. I will never walk into or recommend Cavender Toyota. Cavender had no remorse treating me second rate, I have no issues sharing my stressful, horrible experience. I will make every effort to locate Cavender Corp HQ, I'm sure Cavender family would be intrested how I was mistreated, disrespected.

Spencer Herrera was fantastic

Spence Herrera was very informative and professional. He was the only contact that actually sent me vehicle quotes that matched my configured vehicle. He was responsive and the purchase process was as painless as these things can be.xxxxx to Melissa Garza as well for answering all our finance questions.

Michael Munoz is the best!

Ask for Michael Munoz. I thought I could only afford a used car but Michael got me in a brand new vehicle! Couldn't be any happier!

Very pleasant and comfortable experience.

Buying a car can often be a source of anxiety. The folks at Cavender went the extra mile to put me at ease and answer all my questions in a very professional way. All the needs were met quickly and efficiently.

Service Problem

I have purchased two vehicles from Cavendar, a 2004 Tundra and a 2011 Avalon. Previously I purchased a 2000 Camry from another dealer in the San Antonio area. In August of 2015 I took the Tundra in to complete the passenger air bag recall. When completed the air bag cover didn't match exactly the rest of the dash. Since the truck is over 10 years old I didn't worry abut it. Since that time the part which was either replaced, cleaned or somehow else changed has deteriorated and now is very sticky and black plastic is starting to show through. When it took it back, under their service warranty, they said they never removed that part and refused to fix the problem. Basically if their paperwork didn't show that it happened, it didn't in their opinion. Even though the part obviously doesn't match the rest of the dash and if they bothered to look they would see that the original airbag is still in place, they never got past looking at their 8 month old service record. They even stated they didn't have the vehicle for more than 3 hours and couldn't have done anything. We took the vehicle in before the dealership opened, put the keys through the slot and picked it up when my wife got off work. There are only two of us, she worked that day. It is absolutely impossible for us to have taken the truck to the dealership at the time they show it as being received.I would recommend you look for another dealer. If you must go back to them for service I highly recommend you take photos of your vehicle before you leave it with them because if something happens they will not take responsibility. I contacted Toyota and they said this was a dealer issue and refused to get involved other than having the dealer that I had already spoken to twice, all the way up to Director of Operations, contact me. If the manufacturer won't do anything more than that to investigate I will not buy another Toyota either. That isn't something I am happy about as my three Toyotas have been very good vehicles but as they say "fool me once shame on you". I will not be fooled twice.

Thrilled with my Cavender experience!

Could not have been any better! I took my Landcruiser in to Cavender Toyota for regular maintenance and ended up coming home with a new Landcruiser! Beautiful SUV, great sales help from Mike Rodriguez!

Fantastic Experience

Working with Said and the entire Cavender staff was the best car buying experience I have ever had. I will definitely recommend to anyone looking to purchase a vehicle to go to Cavender Toyota!! Thank you for everything!!!

Buying a new 4 Runner

The service was great. It did not take long. My sales person was professional and informative. The financial person was not trying to sell me something I didn't need. It was a great experience . Very Happy !

Excellent experience

Spencer went above and beyond to insure I was able to get the car that I wanted, outstanding sales rep. I will definitely see him again on my next vehicle purchase.

Great purchasing experience!

Spencer made this transaction short and painless. The terms were more than amicable. Martin made the finance end a breeze. Would recommend to all. Great experience for once.

Great Service

Nick was great in assisting us choose the car we wanted. The whole team and service was great in preparing the vehicle for it's new owners.

Great Car buying experience.

Our Salesman Julio cevera was a great person to work with in our car buying process, And marvin was great in the finance dept. This was one of the best car experiences me and my wife have ever had.

Buying A New Car

Scheduled an appointment with Michael V. to look at new Camrys. The customer service desk called him up and he was up to greet us in a short period of time. Michael got to know what we were looking for and then provided exceptional information about the cars and the company. The whole process went smoothly and quickly. My best experience with buying a new car.

Car buying experience

When I went to Cavender Toyota to check out 2016 Avalons, I didn't seriously expect to make a purchase that same day. Luckily I met a salesman, Julio Ortiz, who was extremely knowledgeable and helpful in showing me the available models without applying any pressure. He seemed genuinely interested in my satisfaction and made me an offer I couldn't refuse. The staff stayed well after closing time to complete the deal and answer questions. I wound up with a beautiful automobile and the feeling that the experience was overwhelmingly positive.

Great dealership and great staff!

I just purchased a new Camry and I cannot say enough GOOD things about Julio Ortiz and Mike Gonzalez, my sales representatives. I am handicapped, so purchasing a new car is quite an ordeal for me, but Cavender and their entire staff were patient, kind and VERY accommodating. Donna who helped with the paperwork was "fresh as a daisy" at 9 pm, when most people would tend to be grumpy! ALL sales staff had smiles on their faces and made a difficult task for me much easier! Thank you for the great service, Julio, Mike and Donna!

Buying a car at cavenders Toyota San Antonio

Never thought that buying a car is so easy like a breeze. But it happened to me. I went there just to check out the make and price of the car but I ended up buying it. The person who entertained us was very polite, helpful, knowledgeable of the product he was selling and most of all friendly. He pointed out the salient points of the car and was able to answer questions that I throw on Him.

Great Customer Service

Great service provided by Flip Mandez. He took his time to help me decide what I wanted

My experience at Cavender Toyota was exceptional.

As soon as I stepped out of my vehicle, I felt welcomed. I was acknowledged with a greeting from everyone whom I came in contact. Mr. Danny Stickelbault made the car buying experience prompt and stress free. He was very professional and patient throughout the entire process. He kept a smile on his face throughout my visit. He allowed me to select what vehicle I truly wanted and did not force me into a vehicle which is common at other dealerships I have visited. He ensured that I received the most for my trade and guaranteed I would get the best purchase price. He is by far the best salesman that I have encountered throughout all my years in making vehicle purchases. Mr. Stickelbault is truly a valuable asset to the Cavender team. I will definitely refer all my friends and family to him. I wish him continued success.

Service and attention to detail very complimentary

Pleasant experience doing business with Cavender. The staff was helpful and conducted themselves in a professional manner. Attention to detail throughout the transaction. Toyota products sell themselves. Having owned Toyota products for a long time the decision was easy. Cavendar has a wealth of inventory and all the resources to take care of any type of customer. Quite enjoyable experience. The Crew Max that I purchased is state of the art and I am sure it will give many years of positive use.

Costumer satisfaction and review

Me and my wife were very satisfied with the services given to us by the sales person,sales manager and the finance officer.Thank you so much gentlemen and keepm up the good works.I will highly recommend this Dealership to all my relatives,friends and acquaintances.

Good dealer and sales persons

The sales people go out of their way to please. I made the sales person look and look for the vehicle I wanted. After spending the majority of the day there I finally found what I really liked.

We Loved Our Rides

5.0 star rating2/22/2016 These is the second time we bought two brand new cars at this location at the same time, first is on July 4, 2013, we had a 2013 Toyota Tundra and a 2013 Toyota Highlander. This February 19, 2016 we bought another two brand new cars at the same time, we bought 2016 Tundra and 2016 Toyota 4Runner. Our experienced with our car salesman was excellent his name is David Dickinson, he is very professional, kind, patient, courteous and had work so hard with us, he wasn't pushy as others I used to know at other dealership. The manager Milad, and Martin, in finance was very patient, kind, and courteous. Cavender Toyota was highly recomended to us, and we had a great experienced with them so I highly recommend that if anyone need a Toyota Ride go and see David Dickinson at Cavender Toyota located at 5730 Loop 410 San Antonio Texas 78238

A happy customer.

5.0 star rating2/22/2016 These is the second time we bought two brand new cars at this location at the same time, first is on July 4, 2013, we had a 2013 Toyota Tundra and a 2013 Toyota Highlander. This February 19, 2016 we bought another two brand new cars at the same time, we bought 2016 Tundra and 2016 Toyota 4Runner. Our experienced with our car salesman was excellent his name is David Dickinson, he is very professional, kind, patient, courteous and had work so hard with us, he wasn't pushy as others I used to know at other dealership. The manager Milad, and Martin, in finance was very patient, kind, and courteous. Cavender Toyota was highly recomended to us, and we had a great experienced with them so I highly recommend that if anyone need a Toyota Ride go and see David Dickinson at Cavender Toyota located at 5730 Loop 410 San Antonio Texas 78238

Great service from Mr. Frank Garcia & the young la

Very, very nice person (Frank Garcia) & young lady that helped in explaining all the electronic buttons

Wonderfull service

I like the way I was attended and the seller never pressured on me to buy the truck and everything was excellent!

Excellent

When I visited Cavender Toyota I was just looking and had not planned on purchasing. They had the tundra I was looking for and I couldn't pass up the price. Plus I was given a good trade-in value.

Purchasing 2nd Toyota at Cavender

Andrie, Milad and Donna are great people to work with.

Ruben Davila

Well I have not yet got approved. But there working with me. Hopefully I get a vechicle

Great service!

Luis never gave up on getting me into my first vehicle!

3rd Gen Cavender Family

My family has been buying vehicles from cavender Toyota for years now with great service and expectations. Cavender Toyota never fails to exceed our expectations. Nick Bomba is an awesome sales associate. No pressure, no nonsense and very kind. I recommend him 100%. The buying process was smooth with no hiccups. Everyone at the dealership was very friendly.

Tundra purchase Cavender Toyota

I purchase a new vehicle every three years or so. Cavender was by far my best experience. Chris Limas was my salesman. He really listened to what I wanted and found both me and my wife new vehicles. I didn't feel pressured. They answered all of my questions. In the end I feel like I got a great deal and I couldn't be happier.

Used Car Sales

Julio Ortiz did an awesome job in explaining the differences on a XL and XLE features, warranties and pricing. I would recommend you seek him out when in the market for a new or used car.

Horrible communication.

I had to go through numerous hoops to get into contact with anyone at this dealership in regards to a used vehicle. I had to email several times in order to get a response, and got nothing. I stated in the email that emailing was the best way to reach me, as I work during the day, and I still recieved a phone call. The salesman who reached me seemed very rushed and uninterested, he avoided giving me the detailed information over the phone even after I mentioned that I am located in Houston. After contacting several other employees, I was finally able to set up a date to go purchase the vehicle. An hour before I leave for the appointment, I called to ensure the vehicle was still there only to be told (after several calls) that he vehicle was sold the night before. I was not contacted about this. I could have already been there only to find out that the vehicle was sold. As I mentioned already, i'm located in Houston. I am livid, he communication and professionalism of the employees at this dealership leaves something to be desired.Not 5 minutes after I got off of he phone with them, I recieved a call from another dealer offering the vehicle for a lower price, with less miles. Not to mention, they are driving the vehicle over from anoher dealership over 2 hours away.

Good service

My wife and I were looking for a 7 to 8 passenger vehicle, and after having looked at several came to Cavendar Toyota. Initially we looked at Sienna vans, then after about a week of thinking about it, returned to look at the Highlanders. Rey Sanchez helped up both times. His knowledge of the features along with his friendly demeanor made it easy for us decide on going with the Highlander. We had specific features we wanted that were not available at the time we visited but Rey and the rest of the team made sure that as soon as the vehicle we wanted was available that it would get to us. A very good experience, and will recommend Rey and Cavendar Toyota in the future.

Great Attention and perseverance

First time buyer at Cavender Toyota. I was impressed with Ernesto Davila. His listening skills were top notch. We soon learned about my delicate financial situation. Ernesto"s experience and commitment to were second to none. I drove out with the new car. I am 2 days into driving that car and liking it a whole lot. I think I was at Cavender Toyota at the right time and working with Mr Davila made the sale feel i was in the right place.

Excellent

I purchased a 2016 Rav4 from Cavender; Spencer is our go-to guy for sales, and has always been professional and informative. He is friendly and applies no pressure. He listens to the customer, and explains things clearly. My 2014 Rav4 had been totaled by a guy who ran a red light, and Spencer was efficient in helping me acquire a new vehicle. My husband and I have bought 5 or 6 cars from Cavender since 1991. Spencer has handled the last several purchases, and he has always been helpful in every way.

Very Satisfied!!

Not only was everyone very nice, but I love my new car!

Shady Pricing Practices

I contacted this dealership (via email) on 1/15/2016, interested in a Toyota Tundra. Shortly after contacting them, I received an auto response email listing their current new vehicle specials, followed by a response from their internet sales manager Mario. In that auto response email, the dealership advertised $10k off left over 2015 Tundras. I responded to Mario asking if they do in fact have $10k off the 2015 Tundras. His initial response was We do have $10k off the 2015 Toyota Tundra 1794 editions. Now this is the first shady practice by this dealership. When you check their inventory, you will see they do not even have any 2015 1794 editions. So if I went to the dealership thinking they had some 2015 1794 trucks with $10k off, I would not be able to purchase one. It is simply a tactic they use to get you to their dealership. And I will show further proof of this tactic.The email clearly said $10k off ALL 2015 Toyota Tundras. So I responded to Mario stating this. His exact response was Congratulations, not everyone will receive that email, we do not have many 2015 Tundras left over and I would like for you to take advantage of the $10,000 off of our remaining Tundras. Im not sure what he meant by not everyone will receive that email. I received that email as an auto response when I originally emailed their dealership.Ignoring the fishiness of this $10k off tactic, I decided to visit the dealership on 01/16/2016 and get an Out the Door price on one of the left over 2015 Tundras. I checked their inventory which showed they still had 9 available. When I got there, they told me all they had was just one left. It was parked in front of the dealership and was a 2015 Platinum edition, msrp $47k. I wanted to make sure the truck would then be $37k plus tt&l. They assured me they do not add on any dealership fees, prep fees, document fees, etc. The truck would be $37k plus tt&l. The next step was to value my trade-in. And this is where their $10k off tactic occurs. I brought them my trade so they could value it. Before they would even give me an offer, they called up my financial institution to find out how much I still owed on the car. This is a very shady practice as they used this number to offer a lower amount. Any dealership who wants to know how much you owe before offering you an amount is just shady.The KBB trade-in value on my car is $26,229 to $28,888. The dealership offered me $24k on my trade in. The fair purchase price on my car is almost $32k. And this is the value of the car in stock form. My car has many expensive upgrades that this dealership wants on the car. They told me if I wanted to take these upgrades off the car, it would decrease their trade-in offer. Here is how dealerships like this work: -They will advertise something like this, say $10k off ALL 2015 Tundras. -When you ask them about it, they will try and say it is on certain trims (example 1794)-When you call them out on that, they will say something stupid like congratulations, not everyone blah blah blah-They convince you to go to their dealership with this $10k off offering-They dont want to lose $10k by selling the truck so they try and make it up elsewhere, I.E. your trade-in-They will over you $24k on your trade-in that is worth $28k (trade-in value) and $32k market value-They then make $8k off your trade-in, so they make $8k off of you. -They then only sold a left over 2015 model for $2k off MSRPWhen I questioned them about why they are not offering KBB value, they responded with kbb is just a guide and kbb is not buying your car, we are. But then when you go to their website, they advertise kbb used car guide on their webpage. This dealership is another stereotypical dealership that uses shady tactics. Dont fall for it. Look at the overall picture before purchasing from them. If they offer $10k off, see where they are trying to make it up. Dont be a sucker and let them make money off of you. I didnt even get to the financing stage but I bet they try and screw people over there as well. If you do decide to buy from this shady dealership, I recommend getting preapproved through your bank first. If they are shady with pricing, they are probably shady with the financing. They probably add on 2% interest when they arrange financing for you. Legally they can do this to you and you would never know unless you went and get pre-approved elsewhere first.

Professional and courteous

During the purchase of my 2016 Highlander, everyone involved was helpful, patient and courteous. The attention to details and professionalism was obvious from associate. Everyone went above and beyond to see that my needs were met and or exceeded. Each purchase of a new Toyota from Cavender has been surpassed by the next, which is why I continue to return! The leadership and training provided by, Stephen Cavender is apparent and starts at the top. Thank you for everything!

Purchased 2016 Toyota Tacoma

Our experience with the whole process of buying a new 2016 Toyota Tacoma was indeed very satisfactory. It was done in the shortest time possible and everyone was very friendly and respectful. Mr. Bert Barrera, our sales consultant, was courteous and professional at all times. This is our 2nd vehicle purchased at Cavender and hope that we have a chance to visit again. Thank you again for an overall satisfactory experience.

Great experience w/ service dept.& new car dept.

We were just in to get service on our 2009 Prius and visited the new car show room. Mike introduced himself and welcomed us to the San Antonio area. Ron and I had talked about purchasing a new Prius in the past month and asked Mike if he had any 2015 left? He showed us several and we told him we would talk about it. He didn't pressure us at all, but gave us his card and told us to just let him know if he could help us. Just the nicest guy ever. We returned a couple of days later and requested his service. We told him we had decided to purchase the 2015 and he insisted on going out to the car first and going over the features of the vehicle. The finance department and Mike worked together and everything went very smooth.

Geat response from rep.

Called Spencer Herrera to say we would be looking for a used car in the too distant future. He responded within minutes with a list of cars that were in line with our specks. We have purchased two new Toyotas from Spencer d like the way he always looks after us and never tries to push. We bought the same day we called. Thank you Spencer and Toyota. Sincerely, Andrew Sims

FIRST TIME CAR BUYER

THIS WAS MY FIRST TIME TO BUY A CAR ON MY OWN. I DIDN'T THINK I WOULD BE ABLE TO GET FINANCING ON MY OWN. MARTIN PEREA WAS MY SALES PERSON AND HE ASSURED ME THAT THEY COULD GET MY FINANCING. I DROVE OUT OF THE DEALER WITH A 2012 TOYOTA CAMRY AND NOT NEEDING A CO-SIGNER. THIS MADE ME FEEL SO HAPPY. THE SERVICE WAS GREAT FROM THE TIME I GOT THERE TO WHEN I LEFT. I WILL COME BACK AND BUY ANOTHER CAR FROM THEM. I HAVE ALSO RECOMMENDED THEM TO PEOPLE WHO ARE LOOKING AT BUYING A CAR.

Best Purchase Experience

My wife and I have nothing but accolades for the staff and members we came into contact with during our purchase of a used vehicle (which wasn't a Toyota) at Cavender Toyota. And although we only purchased used our encounter was first rate an encounter for which we were appreciative after having traveled from Colorado; a fact which was not lost on them. For example, although the dealership was bustling with customers we were left with the impression we were the most important. From the our initial encounter with Sales Consultant Mario Camarillo over the phone to our initial handshake with Ernest Johnson, Team Leader and Sales Manager who took the time to walk a not inconvenient distance from one part of the facility to our location (on more than one occasion) just to meet and greet us and introduce us to our Sales Consultant, David Alcorta who would guide us through the process in a very professional and personable manner, sans pressure. Especially commendable was the manner in which David would not allow the process to continue until sure we were comfortable; exhibiting patience for which my wife was greatly appreciative. Finally, additional follow up phone calls to ensure we were happy resulted in prompt actions and lend to my confidence that we have a relationship with Cavender Toyota. I offer this review as an experienced car buyer over 50 years old. I would highly recommend these gentlemen and this business and would deal with them again at first opportunity.

Professional, Personable, no Pressure

My wife and I have nothing but accolades for the staff and members we came into contact with during our purchase of a used vehicle (which wasn't a Toyota) at Cavender Toyota. And although we only purchased used our encounter was first rate an encounter for which we were appreciative after having traveled from Colorado; a fact which was not lost on them. For example, although the dealership was bustling with customers we were left with the impression we were the most important. From the our initial encounter with Sales Consultant Mario Camarillo over the phone to make our appointment to our initial handshake with Ernest Johnson, Team Leader and Sales Manager who took the time to walk a not inconvenient distance from one part of the facility to our location (on more than one occasion) just to meet and greet us and introduce us to our Sales Consultant, David Alcorta who would guide us through the process in a very professional and personable manner, sans pressure. Especially commendable was the manner in which David would not allow the process to continue until sure we were comfortable; exhibiting patience for which my wife was greatly appreciative. Finally, additional follow up phone calls to ensure we were happy resulted in prompt actions and lend to my confidence that we have a relationship with Cavender Toyota. I offer this review as an experienced car buyer over 50 years old. I would highly recommend these gentlemen and this business and would deal with them again at first opportunity.

PURCHASED A NEW AVALON

Had a nice experience working with Cavender and our saleman Lionel.

NEW CAR PURCHASE

On 2 Jan 2016, I purchased a new truck from Cavender Toyota. This is by far the greatest experience that I have ever had after purchasing at least five or more cars from Cavender. Mr. DJ Braxton (Senior Salesman) and the entire staff took great care of me and my family. I would like to thank Mr. Braxton and the staff of Cavender for being patience with me and answering all my questions and concerns. Mr. Braxton and staff are truly professionals. Thank you guys for a job well done. You guys get five stars from me.

carleton

michael was exceptional. i had a great experince buying the vehicle.

Exemplary Car Buying Experience

Overall, our car buying experience was exemplary. Our initial contact was with Keith Mitchell. He was courteous, friendly, and very knowledgeable. He found the exact vehicle we wanted, a 2015 Sienna. Keith supervised our test drive. The Sienna was very responsive and comfortable to drive. He answered all of our questions about the vehicle's features and how everything worked. After test driving mini-vans from two other dealerships we decided to purchase the Sienna. We called Keith and made an appointment to see him the next morning. When we arrived at the dealership Keith was busy with another customer. He introduced us to Mike Rodriguez. Mike led us through the purchase process in a friendly and professional manner. At no point were we subjected to the "hard sell" or pressured to purchase things we did not feel were necessary. Jim explained the financial arrangements in a clear and concise manner. He was friendly and extremely competent. When our mini-van was delivered to us a young man, I believe his name was Ming, explained and/or demonstrated all of the features and accessories of the vehicle. He was friendly and very patient with us, answering all of our questions. We love our new Sienna. My wife has adopted it as her car. She had it parked in our garage and refused to take it out and drive it in the rain. Again, we were very pleased with whole car buying experience. We wish to thank all of the people at Cavendar for being so friendly and helpful.

2016 Camry

My tires on my camry were low around 28, 29 and one at 41. Please check tire pressure on all tires of new cars.

New 2016 Camry SE Purchase

I was quite pleased with my shopping experience at Cavender Toyota. After searching and dealing with several sales reps and auto dealerships, I was glad and blessed to find Richard Aguilar in San Antonio. I spoke to him on the phone, after I found the online ad, for the end-of-the -year sale Cavender Toyota was offering! My original idea was to drive over to either San Marcos or Austin and take their sale offer which seemed to fit my budget well. I waited for a quote from Mr. Aguilar which he emailed shortly after. I commend him for his prompt response, his professional rapport, and knowledgeable and friendly, negotiating strategy. Cavender at Toyota wins over customers like me, when purchasing a car from excellent sales representatives like Richard Aguilar. I drove over 240 miles to find the perfect Camry for me. I am so happy now that my search is over! Thank you Richard, Malo, and Ash for a job well done. God bless you all in 2016!

Excellent Car Salesman.

We were not intending to purchase an automobile at the time of our visit. We were just getting prepared for our next vehicle purchase. The salesman, Mr. Luis Perez, was very professional, very personable, patient and very kind. We did not feel pressured to purchase.Both my husband and I feel he continued to ask us questions to make certain he was aware of our situation in purchasing a truck and when we decided to purchase a particular truck, he shook our hand and thanked. We have never been told, in person, we are appreciated to be a customer of Toyota. We also appreciate the fact that BEFORE we drove off, another representative went over the accessories in the truck, that Mr. Perez had gone over with us.We received a call from Mr. Luis Perez the day after we purchased the truck to thank us once again for our business and asked us to call him if we had any questions about the purchase or accessories of the truck.

amazing service

Working with Michael to get my new car was a great experience. He was efficient and very friendly. He was able to take care of all my wants and needs.

PURCHASED 2016 CAMRY

Paul Kosby was out salesman. We were interested in a specific car and Paul assured us it was there on the lot. When we arrived, Paul greeted us and showed us the car and we bought it. I would recommend you ask for Paul Kosby if you are looking to buy car at Cavender. Also, Marlo Payne in finance was very friendly and professional, and the young lady who showed us all the cars functions before we left did a wonderful job. Our first experience with another sales person earlier that day was not so good. We drove 160 miles to the dealership after being assured certain vehicles were on the lot. The cars were not there and the sales team tried to sell us a car for about 2500 over what was advertised.

BEST CAR BUYING EXPERIENCE EVER!

Absolutely Positively the best car buying experience I have EVER! had, BIG THANKS to Robert Barns this man knows how to sell cars and help YOU make the right choice. Also Len Dowling for taking that extra step and helping me find the best financing available, these two make a good team. If you are interested in a Toyota or just want to have a good car buying experience if you like me never had one this is the place! always professional and nice. GOOD JOB and KEEP IT UP! Ps. Congrats Robert on the promotion, defiantly well deserved!

Cavender Experience

Thank you Spencer for making the purchase of our Highlander such a great experience! It went very smoothly and we appreciate your patience and time. It is quite apparent that the Cavender family is very respected and well liked by their employees. We will certainly recommend Cavender Toyota to family and friends as the place to purchase their vehicles.

Bought a new Tundra

A first class operation. Ed Morales (sales consultant} knew his product, understood my priorities, and did not push to get features that were not important to me. Additionally, they had an excellent selection of trucks to choose from. Cavender Toyota was clearly superior to the other dealerships I visited in person and on line.

Great experience buying my new RAV4 .

Would definitely recommend this dealership. No pressure from anyone. Paul Kosby went above and beyond as my salesperson.

Great Purchase Experience

I had an excellent experience in Cavener Toyota. The sales man (Michael Rodriguez) is very helpful and he help me all the way to get the car I want it.(Toyota Corolla) over all I give it a big scale of 10!

I truly enjoyed my adventure buying a new car

Buying a car for me is a complex mental and emotional challenge. It involved the stress of making important choices about safety, and money, and self-image and often the fears of making a poor choice or not being clear enough or perhaps feeling you haven't been treated with a sense of honest concern in your transportation needs. I have to say buying my new Prius at Cavender Toyota was probably my best day ever in facing this tough challenge. I wanted it to be fun and done well. And all that came true and as a retired person who's owned many cars and been through many mistakes, today I felt like I had finally put together with good guidance from the staff there the right decisions. It was what I hoped it would be as a pleasant satisfying outcome, where people listened carefully, and honored what I wanted and helped me put the steps together. And there was fun and laughter and good conversation and the staff listened and treated me respectfully and everyone on the staff spoke to me with a pleasant sincerity, and not a hint of cynicism or disrespect; the staff helped me use the coffee machine and did everything to make my day work out successfully and handed me a bottle of cold spring water after my orientation to the technical facets of my new hybrid car (a first experience). This was for me like hitting a four bagger home-run with a simple swing of the bat and I have to say there was every effort made to help my search for a great car I could afford on my budget and excellent advice on financing and protective investment in car services down the road from the financial people. The key person of my memorable experience was with the very generous insight. attention and good listening skills of Sales Consultant Mr. Luis Gonzalez. He did not tire of my endless questions, my stories of past car owning and assorted sidebars on every topic relating to my personal interests and experiences in car owning. I am a strong advocate of ecologically designed vehicles and the Prius represents a great intermediate compromise between gasoline powered and electric powered engine systems. It's not quite time for all electric cars given the difficulty in getting recharge stations populating the highways and byways of American driving but this quiet powerful engineering evolution by Toyota reveals the standards of excellence they are demanding and delivering for drivers within the limitations we face as new technologies gradually replace oil and gasoline powered systems. Hybrids are what's working for now and I learned a lot today listening to Luis and the car care people and the insights of the financial advisor Jim who gave excellent and frank advice on preserving my investment in terms of the repair future of my choices. In short, really sincere dedicated people who are seemingly quite happy to be at this agency in what seems to be a caring family tradition of excellence confirm the reputational culture of the Cavender family's franchises: the respectful and honest treatment of a staff that seemed to be able to work in a spirited and creative manner in solving customer issues. This is rare indeed and this kind of creative support in making important choices in transportation suggests a culture of respect from the familial staff model of ownership. When I need my next car, you can bet I'll be consulting with the friendly professionals at Cavender Toyota. Thank you all for making this be a truly successful fun day for my wife and I. Merry Christmas and a Happy New Year and most successful and profitable 2016. Special shout out again for Luis Gonzalez. Gracias por todo, amigo!

Great Overall Experience

I was helped this week twice by outstanding members of cavenders. The first time by Jose & Rick in finances and the second by Richard & Rick. I went in and purchased a 2012 Nissan Altima and they made the process so quick, easy, helpful, and not to mention very professional. I ended up not liking the car for whatever reason (main one being too small) but when I went in the 2nd time to trade it in and get a 2015 challenger; they made that experience even better than the 1st! I was helped by Richard and the man in finances Rick . THEY were able to get me the best deal possible and help me out In a most professional manner! I would definitely recommend this dealership to anyone looking for used or new vehicles. It's hard to argue with their pr I vessel and outstanding customer service. THEY will check up on you to make su re the vehicle you 9purchase is exactly what you want and will leave you feeling like part of their family. 5 stars!

Everything I Wanted!

Spencer was such a wonder man to deal with. Knowledgable and patient, I never felt pressured and he took care of all the details of financing, looking for the best deal for me. The car is everything I wanted and he has kept in contact to make certain I am able to get the most out of my new Prius. I'll never use another dealer!

Overall excellent!

My buying experience was amazing. From the moment I walked through the door to the moment I drove off the lot! Raul is an incredible salesman. So personable and kind. He went above and beyond to provide me incredible customer service! I will always recommend this dealership to all my friends and family looking to purchase a car.

Great Experience

First let me say a big Thank You, To Brandon Kelly! I have purchased a 2012 Tacoma from him back in 2011. He kept in contact with me and made sure I, was satisfied with my purchase and wanted to know of my experience with the new truck. Fast forward to 2015, was in the market for a 2016 Tacoma. Brandon is the guy I went to and he made it happen in acquiring a new truck. All the specs, extras I wanted and what and it was exactly what I, received in the new truck. Also, want to thank Samantha and Sergio for being tentative to my request and preferences. Also, Mr Silva in finance, it was all a great pleasure doing business with Cavender Toyota. When I am in the market for another truck, I will be returning to this dealership. Looking forward to seeing you all on my first oil change.

Malo Payne, Financial Manager

There is a very intelligent Financial Manager who is part of the Cavender Toyota staff. He is a friendly and joyous person with a BIG smile. I purchased a 2016 Toyota Corolla in November. Malo Payne, Financial Manager handled the purchase of this vehicle. The process went smooth and he thoroughly explained all paperwork to me with patience and in a timely manner. Thank you for such a fun and positive experience. Malo Payne is a valuable asset to Cavender's Dealership. My experience with him is the reason I will refer friends and family to this dealership. I look forward to my next car buying experience, thanks to employees like Malo.

Great service, price and experience

This is my third Camry from Cavender Toyota. I recommend them and the service they provide. I highly recommend Jesse Munoz a sales agent in used/certified cars.

Awesome Awesome Sales person

Words can not express the service provided by your salesman Richard Aguilar..A friend referred him to me as I had been to 4 dealerships. .getting frustrated. .called him to let him know I wld be in late afternoon. .from the moment he introduced himself to me..to the time I drove out with my car...he had my best interest at heart..he was patient /helpful/explained differences on vehicle I showed interest in/I was not rushed/cornered/he listened to me & he heard me..wonderful personality& very professional. .he worked the best plan for me & I love it..The front desk employees were so pleasant & friendly...loved yr facility...clean/ spacious. ..other customers were distant from you..to give a sense of privacy. .Thank you Richard for an awesome experience..supercedes my last dealership experience truly the finance & service Dept awesome. My 1st Toyota vehicle...A very content customer

excellent service and professionalism

I bought a Prius there and the service I got was excellent. I met with Lionel and he showed me the different options and types. He was never pushy and very nice. I have been to other dealerships that pounce upon you before you can even get out of the car. I was very impressed by their professionalism and even the manager came to speak with us at the beginning. I never felt like I was being sold to but that they actually valued me as a customer. :)

Purchasing and service

Great service! The personnel helpful and knowledgeable. I am a repeat customer and live in an area where there are choices and keep going back to Cavender. I have recommended both the product and Cavender to friends and family. The facilities are clean and comfortable. Julio Ortiz was patient, friendly and most obliging. I enjoyed working with him.

Awesome experience

Jesse D. Casillas our salesman help us get into an SUV that we want. He was very professional and friendly and got the deal done for us. Thank you Jesse for helping us out!!!! Awesome dealership Cavender Toyota!!!

Exceptional Service

Great Service, I have been coming to Cavander for a while now and I will keep coming back in the future. Mike Mares and Lionel are the best.

It was the worst experiences i ever had

I strongly recommended to all my veterans and military friends in San Antonio visit CAVENDER TOYOTA, it was the worst experiences i ever had. They are not really telling you the truth when your making a deal and not professional at all. NOT A GOOD PLACE FOR A DEAL!!!!!

Great Purchase Experience!

We had an excellent, very smooth, and painless experience with the purchase of our new Sienna. From being greeted at the door by "Paul" to driving away in our new vehicle we were treated with respect and friendliness. Andre Allo was spot on with his knowledge and explanations of the product & purchase process. We couldn't have asked for a better sales rep. We sat with Melissa Garza to do the paper work and again we were pleased with her ability to make the "dreaded" paper work a pleasant experience. Andre and Ash checked us out on all operation and technical features of the new Sienna and we were soon on our way. Not only were they knowledgeable but also very patient in their explanations to us. We have dealt with Cavender Toyota and other Toyota dealers in the past and Cavender is by far the best!

Truly an exceptional experience.

Once again the Cavender sales experience was above and beyond. This is the fourth vehicle I have purchased from Cavender Toyota and I plan on going back for my next. Thanks again for a helping me with my vehicle selection and purchase.

Wonderfull Service

Everything has been great sine the Sales man to the finance department, it's been enjoyable being there as always.

Excellent Experience- Excellent Staff

I am 45 years old and this was my first vehicle purchase on my own. Spencer and Jaime were so nice and helpful. I was in and out WITH my vehicle in less than 4 hours....unbelievable experience and great value. I got the car of my dreams, too!! Thank you so much!!

Not Helpful

To Whom it May Concern,Id like to share my recent experience at Cavender Toyota in hopes no other potential customers have a similar experience.I initiated contact with Cavender on Friday, October 23 through the website after having visited Red McCombs Toyota to inquire about a 2016 Silver Toyota 4 Runner 4X2 Limited Edition with Redwood interior without third row seating. Red McCombs didnt have a 4 Runner in stock with Redwood interior, however, they tracked one down in the system with my exact needs and said they could get it to San Antonio in few days. They gave me a sheet with the VIN number, MSRP, etc., however, they wouldnt divert it to San Antonio unless I was serious about purchasing it. I told them I wanted to wait to make sure I liked the Redwood interior before making a decision. They explained they had a blue one coming in this week and that I could come in to take a look at the interior. In the meantime, they appraised my trade-in and gave me an estimate.I began corresponding with Julio Cervera at Cavender who said there was a 2015 Silver Toyota 4 Runner 4X4 Limited Edition with Redwood leader interior on the lot and he gave me a quote. I told him Id like to come take a look at the interior to ensure I like it. I showed up at Cavenedar Saturday, October 24. Julio was tied up so he had Jesse Casillas take me to the car. Jesse was very nice. He showed me the 4 Runner, answered my questions and let me test drive it. I wanted to get a competitive offer on my trade in and inquire about Cavender finding a 4 Runner in the system that better matched my needs maybe even find the same one Red McCombs found. I loved the interior color and decided I wanted to proceed and purchase a 4 Runner. I had a couple of questions about my trade in so when we got back inside the dealership Jesse came over with David Reyes.This is where things took an interesting turn. David asked me if I liked the 4 Runner. I said I did, except for the fact that its 4X4, has third row seating, pin striping and was not a 2016. Other than these things yes, it was a great car. I asked if he could locate one in the area or find out if one was coming into Houston. He said he looked and there arent any coming in. At this point, I knew he was not being truthful because I had with me a quote on a 4 Runner that was scheduled to drop in Houston on October 27. I asked if he could look to see if maybe a Black 4 Runner with Redwood interior was coming in. He said, No. I asked, Are you saying, No, you wont look or No, you looked and couldnt find one?" He said he looked and there are no 4 Runners coming in with Redwood interior period. He said he could special order one and it would take 6-8 months to arrive.Baffled and still trying to process what he was saying, I asked if he could have someone look at my trade in and give me a quote. He asked me again if I liked the 2015 4 Runner I drove. Again I said yes except for the items I had just mentioned that I did not need/want. There was an awkward silence as he stared at me. I asked again if hed take a look at my trade. He asked if Id consider making a deal on the 4 Runner. I said I probably would not, however, I would be interested in purchasing a 4 Runner that better met me needs. I then said, Are you not willing to even look at my trade in. He simply said, No. David essentially refused to have anyone look at my trade in until I agreed to purchase a 4 Runner with options I did not need/want. He said it wouldnt do any good to appraise my car when it will change anyway before my special order 4 Runner would arrive (in 6-8 months). What he didnt realize, I guess, is that customers often make a decision about where to buy a car based on how much a dealership is willing to offer on a trade-in.His unwillingness to even LOOK at my car was crazy to me. Im hoping my experience was an isolated one. I left Cavender, went to Red McCombs and placed my order for the 4 Runner they showed was on its way to Houston. Red McCombs said there were multiple 4 Runners with Redwood interior coming in and I just needed to pick my color. My car will arrive in San Antonio in one week and I couldnt be happier. I explained to the folks at Red McCombs what had happened and they said its a story they hear quite often.In short, I went to Cavender to take a look at the interior of a 4 Runner, give it a spin and get a quote on a vehicle you would have to locate and divert to San Antonio. David made that impossible. He made my decision to leave and go elsewhere very easy. I have nothing but praise for Jesse and Julio. They did their jobs. They got me to the dealership. David got me to leave.I hope this feedback is helpful. So far, emails/comments directly to dealership have not been acknowledged.

Great experience, Arcadio Muniz

From the moment Arcadio sat with me, he listened to what I was looking for, what my interests were, and was very attentive to my details. He gave me my multiple options and after several test drives, he helped me decide which vehicle would fit my standards and expectations, I left with all my expectations met. Thank you Arcadio for a very superb and comfortable buying experience.

It is a no BS get down to business dealership.

I've bought my last 3 vehicles from Cavender. My man Brandon got promoted so I asked him to put me with someone that was good, he put me with Spencer Herrera. Spencer knows the product and was very helpful in selecting the right vehicle for my needs. He had the patience to put up with my dry humor. LOL Great guy ask for him!

Prolific buyer from this great dealer

I have purchased more new and one used Toyota's From Cavender Toyota than I can recall. That is not an exageraation either.I began with them 29 years ago. Milad Deais , David Dickenson, Frank Garcia, and D.J. Braxton have all made my experiences truly exceeptional. Others who have reitired as well. On the finance side Paul Garza is one of a kind when it comes to exceptional service.I expect to be treated well due to my purchase history and they have no problems doing just that. I am currently waiting for the arrival of yet another purchase that I ordered in September. I have checked in with Milad and Frank a few times as questions arose in order to insure all issues were covered in advance of delivery. Both have been very patient and giving of their time. You can't go wrong with these guys if you are realistic in your expectations and desirous of a fair and honest purchase experience. Having dealt with all of the other local dealer as well when Cavender did not have what I was seeking in stock has given me perspective on the buying experience. The other dealers were all top notch but just a tiny bit below Cavender. A few purchases at other dealers came close but Cavender is consistently at the top of the customer service game. That would explain why I have returned again and again over the years. Please consider giving them a shot at "earning your business". Many promise that but only one delivers at the highest level over time. Confidence, as they say, is Cavender.

Great experience buying a car at Cavender.

Had a wonderful experience buying a new Toyota Sienna from Cavender. Robert Tadefa was a great salesperson, very patient with all of our questions, and very knowledgeable about the car. And if he didn't know the answer, he found out! My husband and I had done a lot of research before arriving at the dealership, so we already knew what we wanted and what we were looking for. Robert was very easy to work with, no pressure to make a decision quickly, so the process was very stress-free!! We drove out that day with the car and the price that we wanted. The whole experience was very pleasant, not like going to the dentist. (which has been our experience in the past with other dealerships.) This is our second purchase from Cavender, and we will return in the future.

Great Salesperson. Chris Perez.

I HAD THE BEST EXPERIENCE LOOKINNG AND BUYING A NEW CAR at CAVENDAR TOYOTA. I TALKED TO CHRIS PEREZ Saturday EVENING AND Monday NIGHT I DROVE OUT IN A brand new 2016 Toyota Camry(FULLY LOADED). Chris drove me around the car lot until I saw the car I wanted. He was very patient and very helpful in explaining all about the cars. After I choose my car, the paper work and all was easy. Donna, in the financial office, was great as well. She answered all the questions I had and was very efficient in getting me out in a timely manner. Would highly recommend this car dealership. Ask for Chris Perez. He will do u right!!!! great job guys!!!!!!!!!!!!!!!

very satisfied with your employees' courtesy

Natalie Morales was patient with me and explained the features of the Sienna. She accompanied me on a test drive to check the transmission performance and got my bluetooth connected. Yesterday the two DVD players were installed, which will delight my grandkids. It was easy to close the deal with finance.

Great experience

this is the 4th time i've purchased a car all at different locations and this has been my best experience. I worked with Julio Ortiz for over a month before the 2016 Tacoma's were released trying to get one. I was determined to get a 2016 tacoma but didn't know which package i wanted and what they came with.there was very little info was out there for the public on the new model. He did all the research directly with toyota trying to figure everything he could for me. we ended up putting in a build order in so i can get exactly what i wanted, and he kept me updated every step of the way. he called me the moment the truck arrived and helped ensure i got to be the first one to drive it. this has been an amazing experience and would recommend Julio and Cavander Toyota to anybody.

Very satisfied!

I would like to thank Cavender Toyota in servicing my vehicle. Every time I take my vehicle to be serviced with something minor or serious,they take care of the problem properly. I would especially like to thank Ignacio Ortega in helping with the situations that needed to be taken care of. The problems I was having with the vehicle he had them look into the problem. And if there was another situation, he would come and explain why the vehicle was not running properly. He was very informative and polite. I would definitely recommend him to other customers. Cavender Toyota is a very polite and professionally mannered business with their customers.

Great Sales Team and supporting cast

Exceptional "hands-on" service presented by all employees that helped with our purchase

Spencer Herrera and Cavender are Great!

I spent a week dealing with every Toyota dealer in town trying to get the best deal on a Tundra. I dealt with lots of bad and shady sales people at other dealers. I was very luck to get Spencer Herrera at Cavender and lucky that the sales team there gave me the deal I wanted on my new Tundra and on my trade-in. The finance also got me the 1.67% interest rate I wanted. Spencer was straight forward and communicated with me with countless emails and phone calls (before I even met him) trying to find the exact new truck I was looking for and he did exactly what he said he would do. The whole team at Cavender was great and I cannot thank them enough. I did not think I would get a new truck but they made it happen.

Great Service

Heath did a great job in showing us the different features of the new Toyota Camry. We appreciated that the dealership had the color my wife was looking for and the speed at which Heath was able to find the vehicle. Thank you.

Happy Customer

Sales Representative Spencer Herrea, what can I say about this man? He's Awesome! This is my second vehicle purchased with Spencer at Cavender Toyota. We have a mutual friend who purchases vehicles every two years, and we've had nothing but great respect for Spencer's professionalism. I had anticipated the dreaded long wait I usually get when purchasing a new vehicle; this time around the process was SO QUICK. Spencer took his time in assisting me in setting up the bells and whittles of a modern day vehicle, and I most certainly appreciated that. Kudos to Spencer!! I would also like to thank Ronnie for her kindness and patience while processing the financial paperwork. Cavender Toyota did well in hiring such a great team.

Awesome Experience!

Cavender Toyota is awesome!! I was very well taken care of while I was there and I asked to test drive 5 different cars to be absolutely sure which car I wanted to purchase. Allan McKay was a fantastic salesman. Very easy natured and very patient. We had to hunt for two of the used cars and he was calm and patient. I would absolutely recommend Allan as the go to salesperson for buying a car. His supervisor and he really worked with me. I have a budget that I need to stay within and they were willing to negotiate fairly. I was a little concerned before I arrived because I am female and by myself. But I had absolutely nothing to worry about. I have never been treated so wonderfully. Allan truly went the extra mile and I am so impressed. I will be going back! Len in the finance department of the Certified Preowned area was awesome! He worked diligently and was able to get a great APR for me as well as a fantastic warranty. Again, I was treated so fantastically. He was friendly, nice and had my best interest at heart. I was very impressed with how well I was treated and how much they tried to get me the best deals. What a wonderful group of individuals. I recommend Allan McKay as your salesperson and Len as your financier. What a great team!! I am so very pleased with the deal I was able to get. The Cars I looked at online that are certified preowned were true to their ad. I bought one of them. I was able to get the vehicle I wanted at a fantastic price. Totally happy and I love my vehicle!! Great job guys!!! I will be back in the future and I will refer my friends and family.

Cavender Toyota

The sales rep Allen did a wonderful job. No hassle. No pressure. VERY professional. His manager, don't recall his name but built like a US Marine... also was a no sales pressure guy. This is my third truck with Cavender and it all comes down to the guys in these two positions. Cavender Toyota should be serious about keeping these two. The 2015 Tacoma was a bit underwhelming as things turned out... seems to have dropped (owned a 2003) in quality over the last few years... nothing compared to the Tundra I traded. However, the sales staff were outstanding. I will be back in a few years for my fourth truck at Cavender Toyota in San Antonio but may have to go back to the Tundra for the quality.

Friendly, quick, and amazing service!

Having already been to multiple dealerships already, it was easy to pick this one. Robert Tadefa did an amazing job of showing and explaining my options, giving me the best price possible (I am a thorough researcher) and really working with me on getting me the best vehicle - in fact, they were able to get me into an even nicer choice than I had in mind. After I chose, the Cavender team made what I thought was going to be a long, boring process into an awesomely quick, speedy and friendly experience.

A Wow Experience

I would have to say that of all the experiences I've had buying a car I've never been as impressed as I was with my recent experience at Cavender Toyota. From the moment I got there, selected a vehicle and worked out the financing the whole experience was courteous, professional and streamline. It was the kind of experience one would hope to have as opposedr to the typical, stressful, overbearing experience that usually occurs when shopping and buying a car. Kudos to Cavender Toyota for a job well done !

Best car buying experience ever....

Salesman, Julio Ortiz, was excellent and fair. Helped me even drive my other back home while I drove home our new car to surprise my wife. Very kind and beyond what was expected. Melissa Garza, in the finance dept was very knowledgable and professional. She knew all the details of her job and conveyed them to me in an easy to understand way. I felt like I was be cared for by 'family' though I had just met them both! Thanks Cavendar Family!!

one of my better experiences

Short and sweet I went in told him what I want and they got me out within 2 hours. A very good day. Stay away from W loop Mitshit. Bad experience

Great Service, great choice of vehicles.

I would like to thank our sales person Mr. Ramon Carrera and everyone involved in the process of getting our new 2015 tundra double-cab TSS -Off-road truck at Cavender Toyota. It appears that the whole staff at Cavender Toyota like there job and strive to provide great customer service. We would also like to thank one of the managers ( Brian) and Mr. Payne in the Finance department. Sincerely Ernesto and Mary Herrera

Found just the car I wanted!

Great car selection and reasonable prices! I would go back and purchase from this company again. Robert was a helpful salesman!

Excellent experience

I had an excellent experience working with Michael Vendrick at Cavender Toyota. He was able to take my requirements for a vehicle and make a match that was almost exactly in line with what I wanted.

TOYOTA FIRST TIME BUYER

First time Toyota customer! Had a great experience. Everyone was nice and helpful especially Veronica Fernandez had great customer service! , as well as Martin silva. Will recommend this location to a friend!

HappyToyotaCustomer

Everyone from start to finish is friendly and helpful. DJ Braxton is smart, patient, friendly, and makes sure that you are happy! Best service in town!

my happy happy day quickly turned into a nightmare

horrible liars friendly only when beneficial now threatening a horrible experience....desperately seeking understanding this is not a good experience or what I expected HELP

FANTASTIC SERVICE!

DJ Braxton at Cavender Toyota is wonderful! The whole place is helpful and friendly! I was not happy with anything I had seen at other places that I visited, but DJ listened and found exactly what I wanted!

Buyer Beware! full disclosure shirked and promises not kept

We purchased a used vehicle in the evening. Had chosen them in part due to them being a certified dealer by USAA. Regret not sleeping on it. Discovered in better light the next day significant pre-existing dent and scratch less than 20 hours after purchase. We had specifically looked for damage and remarked to salesman about small damages found. Either he was unaware of the damage or he failed to point it out while we were looking for it. NO accident report was on the CARFAX report! Salesman was called when the damage was discovered to be told he was with a customer. Called back and asked to speak with a sales manager who listened and acknowledged my distress and he agreed the dealership would repair the damages. However, several days went by and we had to follow up several times and the vehicle was there three days longer than they said it would be. We were then informed when it was said to be "done," that only part of the damages had been fixed and that they were no longer agreeing to repair/replace the window where the large scratches are. When asking again to speak to the sales manager who had promised the repairs, we were again given the run around. We won't buy from this dealer again nor would be recommend it.On the positive side, the woman who completed our paperwork and explained financing options and extended warranty was wonderful. Very knowledgeable, kind, and helpful.

It was easy! great service

Shaun Rodriguez was a great sales person and easy to work with. Shaun certainly made the whole process from choosing a car to the final decision a breeze. I definitely would recommend him to any of my friends or family members.

New car buyer

I had exceptional service at Cavendar Toyota.It took me a hour and a half to find the perfect car but the sales man was patient. He listen to my request and drove around the lot looking for that perfect car for me. I selected and return to Cavendar because of the service I recieved in the past. They continue to provide excellent customer service .

overall great service!

when time came to purchase my new first car as a few years after a divorce, now being a single mom, starting my own credit line, i was fustrated almost a year trying to fond a dealership who would not only work with me, but also give me a good deal in the financing. i had my heart set on a nee car for reliability purposes, after having struggled with used cars for a few years. Cavander Toyota was the last place i went to after being turned down al so many other places, i had lost hope. i can not be more greatful! i was treated with dignity and respect. my needs came first to the salesman ans finance team. they got me approved on a lowcost corolla to start my credit, i was so excited to take this huge step of indepence! 1 year later, my credit score got better and I was able to go back and purchase a second car more of my liking for space. i now have two Toyotas from cavander and a great start on a second chapter! thank you Cavander for giving people like me chances to succeed on my own!

overall great service!

when time came to purchase my new first car as a few years after a divorce, now being a single mom, starting my own credit line, i was fustrated almost a year trying to fond a dealership who would not only work with me, but also give me a good deal in the financing. i had my heart set on a nee car for reliability purposes, after having struggled with used cars for a few years. Cavander Toyota was the last place i went to after being turned down al so many other places, i had lost hope.i can not be more greatful! i was treated with dignity and respect. my needs came first to the salesman ans finance team. they got me approved on a lowcost corolla to start my credit, i was so excited to take this huge step of indepence! 1 year later, my credit score got better and I was able to go back and purchase a second car more of my liking for space. i now have two Toyotas from cavander and a great start on a second chapter!thank you Cavander for giving people like me chances to succeed on my own!

availability of assistance

The best thing about my experience was the allowance of my questions with respect.Time was taken to be sure I understood what I was buying.

Retired and playing golf

Manny was outstanding in his response and service. I would work with him in the future and recommend him to others interested in a Toyota. All other personnel were very competent and effecient.This is the second vehicle I have puchased at Cavendar and it probably won't be the last.

Outstanding Customer Service and Customer Satisfaction

My positive experience began with my Sales Rep. . He was a very sincere individual that yes wanted to make a sell but also wanted the right or best deal for me as well. He and the management worked hard to get to the price point I needed. Also, the gentleman who greeted me after the car was purchased to go over the details of my new vehicle were top notch as well. Great automobile buying experience all the way around Cavender Toyota!!

GREAT service and financing

So friendly and really know their product. I bought two. Financing and selection were fantastic. Have bought last 4 card from Anthony. Exceptional service and follow-up

USAA MEMBER..BAD CAR BUYING EXPERIENCE

I was referred to this dealer thru CAR BUYING SRV from USAA. I was working with Sales Rep (Robert Tadefa) over the phone and thru email on a 2015 4Runner MSRP $35,438, on features and pricing. Robert sent me an email prior to me arriving that day on 7/21/15 with a True Car price of 33,562+ TTL for the vehicle. We all know there is always room for negotiating the price of a vehicle once you get there and sometimes theres a catch and tactics used by car dealers to get you in there and try to sell you! When I arrived there, Robert was friendly and polite showing the vehicle, but he lack true knowledge of the vehicle he was showing me which I was really surprised! However he was quick to try and say that all Cavender vehicles have a "Special added pkg". (tint,pinstripe,door edge molding) for only $777.00 in addition to the selling price. Heres the part that Cavender Toyota gets a dishonest and questionable on their practices. How can you try and charge a customer for a "Special Pkg" that hasn't even been added or installed on a vehicle yet, and not give the customer a choice or option to decline it. What happened to "Listening to customers needs and wants". After telling Robert that I didn't want or need this "Special Pkg" and I wanted to get his best bottom line price on the vehicle, so were not wasting each others time. He came back with a higher price of $36,215, (35,438+777) higher than what he quoted me on his email which I still have. At this point I am getting really annoyed and frustrated and losing the excitement of buying a car. Then a Mr. Brian Flethcer (team leader) comes over to ask the same questions that I had already told Robert which just makes things even more frustrating. To make a long story short these guys are a waste or time and lack the true values of 'SERVICE, LOYALTY, HONESTY, & INTEGRITY". Your better off going to another Toyota dealer down the freeway.

Cavender Toyota Review

Purchased a Used Car from Cavender last week. Found it online, went in, test drove it, loved it, bought it. Great price and our salesman, Christian was great. He was not pushy and really made an effort to make sure I was happy with my purchase. I've already referred him to one of my Aunts. I did have a minor issue with a cover under the car coming off a couple of days later, but they took care of the issue quickly when I went in to let them know.

Great experience in buying a new car.

Overall good experience, salesman (DJ) made it great experience. Quality service through out the process.

Cavender Toyota Review

The salesman, Chris Perez was quite friendly and put zero pressure on us in making the decisions on our purchasing a new Tundra. He gathered our information and had answers to our questions quite quickly. The finance officer was very professional and was able to get us a great percentage rate on our loan and a very good extended warranty program. The entire buying experiance was pleasureable with no pressure at all.

Excellent Choice of Vehicle, Excellent Pricing

I purchased a 2015 Camry XLE from Cavender Toyota. Negotiated my price via the Internet. Excellent experience: First, they beat Toyota of Boerne's offer by over $1000; and they beat both Universal and North Park Toyota dealers' offers by $3,000. Based on their competitive pricing you should get offers from Boerne and Cavender and skip ALL the other high priced Toyota dealers in the greater San Antonio area. A Camry from any dealership is the exact same Camry (based on the options you chose), so stick with dealers who are high volume, want your business, and want to give you a great out-the-door (OTD) price. Financing was easy. I'm a 19 Y.O. service member and they got me 2.5% Toyota financing along with the great OTD price. Christian Ayala showed me the Camry I picked out online, test drove it, explained all the features and how to use them, helped me through the final negotiation. I signed and drove the same day. I love my new Camry and really appreciate Cavender Toyota helping me make this important decision an easy one to navigate from selection, to pricing, to financing.

1st time buyer

Cavender Toyota made me feel welcomed from the time I stepped through the door. It was great dealing with Frank Ramirez and having him walk me through the buying process being my 1st car and all. I ended up choosing a 2015 corolla and I love it!!!

Great service and Prices!!

Went in to see some cars for a future purchase. Ended up leaving with a new 4runner. They gave me a deal I couldn't refuse. Great service and friendly staff!!

Time line

I received a call from Toyota if I was interested in selling my Highlander. I had an appointment tho change my oil on the vehicle and thought I go see about selling/trading my vehicle. I went in and told Carlos that I may want to trade but without the hackling. I left with my new Highlander within 3 hours, including cleaning out the old. Received great service.

Outstanding!!!!!!!!!!!!!!!!!!

The customer service displayed and hospitality displayed towards me and my wife was something we have never experience before. We felt we were part of the Cavender and Toyota family.

Amazing service honest people I will be going back

Amazing service a even better employees they were honest and very helpful it was a time consuming process but it was well worth it. Plus they had some good snacks I will recommend this dealership to everyone I know Ask for Richard Aguilar

Awesome Staff, Great Experience!

Took home a 2015 Toyota Corolla. All staff was awesome, especially the salesman who helped me throughout the whole experience, Mr. Humberto Barrera Jr. Friendly atmosphere and quick service. Will definitely be going back to Cavender Toyota for my next car purchase. Keep up the good work!

New car purchase-Top Notch

All staff were knowledgeable and easy to work with: sales, finance, delivery; 2nd new vehicle in 2 years! Great service department when ever needed too!

No Pressure to buy!

Our kids are in their 20s and have both bought cars at Cavender which tempted us to use them. Heath Meador was our salesman, and he bent over backwards to help us find exactly what we wanted. He was very knowledgeable of all Toyota products, and was a pleasure to work with! We had to give a little as the exact car we wanted just wasn't available on the lot at that time. BUT, Dustin, who was helping us set a price, communicated this and Cavender gave in our favor too, which made up for what was missing. Malo quickly got all of our paperwork in order and set up the warranty packages we wanted. Everyone at Cavender was very pleasant, low key and fun. We will definitely return, and will recommend Cavender to our family and friends!

Outstanding Buying Process

All staff were very professional, knowledgeable and respectful to my time despite the show room that was full of customers. My salesman, Ramon Carrera, his manager Brian and the Finance manager Martin Silva were great and never felt any pressure at any point. They even pronounced my last name correctly.lol I have been thinking about a Toyota Tundra for the last 3 month and shopped prices all over Houston, Dallas, Austin and San Antonio and Cavender Toyota offered me the best price and service. I love my New Tundra 1794 Edition. Thank you Cavender Toyota.

Excellent purchasing experience

Our car dealer, Mr. Gomez, was very attentive and helpful in finding the Toyota vehicle we wanted. The dealership did not have the vehicle we wanted but was able to find it for us and delivered the vehicle promptly. The financing was seamless and we received a great percentage rate from Toyota. The finance paperwork was easy to apply but would have liked the process to be explained a little better with out any rush for closing the deal. Overall the purchasing experience was excellent and I will consider purchasing another vehicle from Cavender Toyota in the future.

Great Service

The salesman spent 3 hours with us until we found the right car for us. We appreciated their attention to detail and customer service.

Amazing!!!

Most work was done over the phone. Everything was exceptional. Worked woth is and got everything inside our budget! Will recommend anyone who mentions toyota!

Eager Salesmen, Willing to Please

Cavender salesmen bend over backwards to showcase/finance new cars. Actual purchasing process was tedious and overwhelming, albeit thorough. Looking forward to continued excellent service.

a good job

Jose did very good job listening to my needs and wants. I got what I wanted and how I wanted it. He was very polite.

Cavender Toyota

Experience unlike any other. My salesman was through and cared about my needs.The process was easy. I left with more than I planned for.

It's was really fast and friendly

I love the way they treat us, they were so friendly and fast, in less than 30 min they have everything ready. It's my first experience and it was awesome.

New Highlander Purchase

Best car buying experience I've ever had. Spencer Herrera was friendly and professional, and I never felt any obligation or high-pressure sales pitch from sales to finance.

2015 Tundra

Outstanding service from beginning to end. Salesman went into thorough detail of the vehicle and amenities. The attempted to accommodate all of the requirements I was looking for in my vehicle. The accounting personnel were extremely accommodating working with me even though I did not have my checkbook to provide the down payment. Overall experience was extremely pleasant and all staff were very helpful as well as friendly.

Great sales representative!

This is my second Toyota purchase from Cavender, and I have to say the experience was GREAT! Zach Cuevas was the sales rep, and he was knowledgeable, courteous, attentive, and personable ... what a refreshing experience! He is top-notch ... a great asset to Cavendar. In addition, negotiations went smoothly and I left with a great new 2015 Corolla and excellent payment. 5 stars all around.

Great sales representative!

This is my second Toyota purchase from Cavender, and I have to say the experience was GREAT! Zach Cuevas was the sales rep, and he was knowledgeable, courteous, attentive, and personable ... what a refreshing experience! He is top-notch ... a great asset to Cavendar. In addition, negotiations went smoothly and I left with a great new car and excellent payment. 5 stars all around.

Great experience

wonderful place to buy a car, I spent hours on hours on hours doing research and in different dealerships. while in the dealerships I constantly felt the pressure for my wife and I to buy a car that day. I understand that's the name of the game but when buying a 50k+ car I need to think about the decision. At Cavender I did not feel any pressure, or desire to force a deal it was at our own pace and I am extremely grateful I went into Cavender.

Great experience easy to deal with

The guys at the dealership were extremely friendly and helpful. We had done some online inquiries and I had immediate response from a sales agent. We met with a sales manager both times there and discussed what we needed and wanted. They put us in a perfect car for us. We had been to just about every car dealership in town and each one was pressuring us to purchase a car that night, Cavender Toyota let us take or time, and gave us our space to allow us to make a decision. I was extremely satisfied.

Single `woman buyer

I spent six hours trying to buy what I wanted and not a corolla. The warranty was described to me and I agrred as I am not a mechanic. The cost of the car went up six thousand dollars to which I was unaware. I'm still in process of getting that worked out as I was not told the total price of insurance olicies like if you die the car is paid off, thats 1300.00. In my attempt to cancell these policies I felt bullied as a woman. My first oil change took over 4 and a half hours. When I got on highweay two hub caps flew off. I was told that they are made of plastic and this is what I should expect of a three year old car. I got a good interest rate because my credit was good, Not as a special favour from this dealership. I go to north park now.

Rude, rude, and rude!!!!!

Beware people!!! Salesman lied to my husband with the deal. Had my husband drive 4 hours from Houston to the dealership and was rude told to get out "we don't need your business". Make your choice wisely, don't go here!!!

AVOID THIS DEALERSHIP....BAD BAD BAD

I drove 4 hours to look at a car. Test drove it, i like it. But I saw a scatch on a passenger door, i told the saleman, i want them to fix the scatch. He wrote it down on a pice of paper. Asking price was 37,994.00. I made and offer 37,000.00. Anyway we went back and forth, i was at the counter talking to the saleman..told him i am willing to paid 37,900.00 (94.00 dollars from asking price) one of the manager very rude.. YELL OUT WE DONT WANT YOUR BUSINESS.. I wanted to buy the car for my wife. So i disregard his comment. Went back to the table. Agreed to pay 37,994.00. Come down to do the paper work, remind them about the scartch, they said NO....at this point i am done with this dealership. I GOT UP AND LEFT. AVOID THIS DEALERSHIP...

Car Purchase at Cavender Toyota

We recently bought a 2015 Toyota from Cavender. The entire process was excellent. Case in point, our salesperson, Julio Ortiz, was very helpful in finding us just the right car to match our needs. Equally important, the finance manager worked out a great plan that fit our budget well. The entire process was hassle free. We highly recommend this dealership to others.

Great Service!

I have always received excellent customer service!

un buen servicio

buen dia . bueno ayer fue a la toyota service 5730nw loop 410 . y me encanto el servicio y la amabilidad del senor francisco salazar . express writer . bueno personas como el con su amabilidad y las ganas de servir al costumer y porsupuesto porque habla espanol . todo fue positivo . he ido otras veces y el trato ha sido malo .espero que personas como el sigan en su compania. gracias

My experience was Great

I had a great car buying experience. I went in knowing what I wanted and Chris did everything to make sure that happened. He was quick, efficient and very knowledgable. All the staff was friendly, I never felt pressured and that's what I liked most! I would definitely recommend buying a vehicle from Cavender Toyota!

Good experience

I had a positive car-buying experience at Cavender Toyota. I called in advance to check on a car in their inventory and made an appt. to see it the next business day. I live in Austin and would be driving to San Antonio to see the car. That morning I got a call that the specific car I inquired about was no longer available. The salesman, Michael, was straightforward, professional and pleasant. After our call, he emailed me info on several other cars-- some more expensive, some less-- in the same general category that he thought might interest me. I was looking at used Priuses, but ended up finding a new one at a very good price and after a test drive, purchased it. The process was very smooth from beginning to end. Car prep took a bit longer than expected, but overall a good experience. I would recommend Michael, and Cavender, to others. Cavender had better prices and a larger inventory of the cars I was interested in than the local Austin dealers.

Good purchase experience

I had a very positive car-buying experience at Cavender Toyota. I called in advance to check on a car in their inventory and made an appt. to see it the next business day. I live in Austin and would be driving to San Antonio to see the car. That morning I got a call that the specific car I inquired about was no longer available. The salesman, Michael, was straightforward, professional and pleasant. After our call, he emailed me info on several other cars-- some more expensive, some less-- in the same general category that he thought might interest me. I made the trip to San Antonio, and found a car I liked very much. After a test drive, I purchased it. The process was very smooth from beginning to end. It did take a bit longer than I expected for the car to be prepped and ready to drive away, but still a good overall experience. I would recommend Michael, and Cavender Toyota, to others.

Sale Went Well - Service Dept. A Train Wreck

Have bought 2 vehicles from Mike Gonzalez. He was polite and didn't overload us with the typical nonsense you get from most car sales people. Gave us what I thought was a good price.Service Dept. - whole 'nuther story. Try calling them. They don't answer the phone? Why? Make an appointment for a simple tire rotation - wait 3 hrs! I noticed they were not honoring appointments, but giving preference to customer-pay work. Toyota Care - a joke.In reality - none of the Toyota Service Depts. at any Toyota Dealer in SA are worth dealing with.

Will never buy from here again

Bought a used 2014 Camry from Cavender, the buying process was easy. No haggling and everything went smoothly and I got the car to how much I wanted to pay. Ruben Davila was helping us and this guy rubbed off on me differently, I got everything calculated correctly and he wanted me to pay $40 more on monthly when I showed him my calculations, he said he didn't calculate the numbers. The buying process was easy because I came in prepared, pre-approved by a bank and everything. Be careful to future buyers because they will do their best to get you. They also didn't give me floor mats which I thought was very unusual. After I signed the paperwork it's like they didn't care(more story ahead), I asked them for the mats and they said I have to buy a new one! So I went online and got me WeatherTech liners instead!I received my regular plates a month after I bout the car which is ok I guess. But what's not ok to me is that I had to wait for Cavender to submit the paperwork to DMV for registration change. I couldn't get my Veteran Specialty plates because the car was still under the previous owner 2months after I bought the car. I've been checking every week and so the 7th week I checked again, DMV said Cavender submitted the wrong paperwork and they had to correct it, which DMV was willing to do but I had to wait another week before I can try again. So 2months later I could register my plates finally! I could've gotten pulled over and accused of stealing the car!Cavender offered me .10% lower interest rate than my bank so I went with them. The invoice was sent 5days before the due date and I received the letter the day of the due date. I was able to pay on time, but CAVENDER is just sooo slow in processing things! It could've affected my credit score! Everything is just a hassle after I bought the car and felt like I was doing all the paperwork myself. I will never come back and buy another car from Cavender Toyota on Bandera. Hopefully I warn others out there of these possibilities!

Great car buying experience

Bought my car from this dealership in 2008. I had a good experience then. This year I wanted a bigger vehicle. I went online then I got a phone call and email from the dealership. The sales rep Spencer was not available at the time I had wanted to go so Mr Mike G helped me. He was straight forward with me and helped me get my 2015 Highlander. I got to meet both Spencer and Mike and they were both very helpful. Pleasant buying experience. Thank you so much.

Spencer Herrera - Cavender Toyota

Spencer Herrera did an exceptional job through every step of our selection and purchase of the Highlander. He showed vehicles, took us for test drives, and explained every option thoroughly. He never rushed us, patiently answered every question, and kept us informed of the status and expected arrival of our vehicle. It is our second purchase from Spencer and we would definitely recommend him and Cavender to our family and friends. Thank you!E J did an excellent job explaining warranty options, service plans and processing our paperwork.

great service Julio Ortiz