Casey Kia

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.5 Quality Of Repair: 4.9 Overall Facilities: 4.9 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.8


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The Best Mechanic and Service Station in Neeport News,Va

5
Tabatha Cobble on 12/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wish I had know about this site before. However I must say that you have one of the Best Mechanics to work on cars/Vans or just any vehicle period! We trust nobody but him to touch our Vehicle's (Juan Jones!!!) He always there and very knowledgeable and knows what he doing! Always pleasant and I can't to come back! I must not forget the service Robert Collins..he always takes care of us, he friendly and has a plesant Spirit and he always recommends and reminds us of what services that we need to get during that time of service, so that our Vehicle's are in tip top shape! Thanks Kia for all that you have and will do for us your the best! Way to go!


Go see Paul

5
Ny lady on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great Experience!! Paul is one of The Best Salesmen Ive come across in my 30 some years of car buying. Overall dealership has best deals in the Hampton Roads area!


It was good

4.4
Angie on 11/29/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I love the make and model of this car it is very easy to understand the function of the buttons IT is a great car


Brandon Thompson goes Above and Beyond!

5
Saylerk9 on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brandon Thompson went out of his way to help me get into a new car and helped me maintain that car! Thanks so much Brandon!!!! Jennifer Sayler


Great Experience

5
Par&Jane on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Kristy took good care of my wife and me in our search for a replacement vehicle. We test drove the Forte Soul and Optima,but neither was the perfect fit for us.We wish Kristy and Casey KIA all the best.


Excellent service

5
JGwyn21 on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very Helpful polite and on top of everything very good customer service answered all questions politely and prompt make sure we were comfortable at all times


Excellent customer service

5
Nclman89 on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dwayne was very knowledgeable and helpful in picking out my next vehicle. Great customer service from all the staff. He showed me options all my options and did not pressure me into buying.


Our experience at Casey Kia

5
Mikayah on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Paul Taylor was more than a salesman, he was more like a friend, he treated us like we knew each other for ever. He was respectful when I went by myself without my husband. gave me great info on the vehicle i was interested in. We bought our vehicle in July and Paul still calls and checks on us. I am glad that we had such a good experience at Casey Kia. We would recommend Casey to others and would tell them to ask for Paul.


Just Shopping

5
Shana314 on 11/25/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I was referred to Charles Archer through a friend since I am doing some research for a future purchase. He is friendly, knowledgeable, and his follow up is impeccable. I test drove the Sorento and I have a feeling I know what I'm getting myself for my birthday


Great Service

5
bobbyc on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Service was great! Charles was extremely knowledgeable and was polite throughout the whole process. I would definitely recommend him to my friends, family and peers!


Relaxing

3.8
Q on 11/25/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

Had no problem with purchase of vehicle got price close to where I wanted and finance thru the company I wanted drove later that night with me optima


Charles Archer

5
Vanthony830 on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Charles Archer: extremely knowledgeable about the automotive industry- car comparisons. Efficient, courteous and extremely jovial! Truly an asset to have on your team of sales professionals! Truly comparable to California's IN N OUT customer service and STARBUCKS- legendary customer experience!!


Very helpfully

5
Foster on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Help me find the right car and very professional. Will see him in 2 years to buy another car. Thank for your help in finding the right car.


friendly

4.8
semiretired on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I was interested in test driving a Kia Soul and to enter the sweepstakes. Kristy was awesome! Even though there wasn't a Kia Soul in Red, maybe in a few months, I'll be back to get one.


Repeat customer

5
EdS on 11/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mr Sow, our sales rep, went out of his way to make us feel like family. We picked out the car on the website and he had it there for us. We traded in two cars we had previously bought there which allowed us to get the monthly payment we wanted. He spent time going over the car with us to make sure we understood how the various features worked.


Katie was awesome!

4.8
Ksmith72 on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I took my husband's car in for a noise in the right wheel. They figured out what it was, ordered the parts and even put him in a loaner the next day, once all the parts were in. A few days later we took it back to have other recommended repairs done and we're given another loaner. Fantastic customer service! Thank you so much Katie!!


Good Customer Service

5
Vanessa Manuel Gwynn on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Being I only came to look and Not purchace at this time....Brandon sold me and put me in the car that I've been wanting for months


All of my routine maintenance is handled here

5
Nikacat on 11/16/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I always come here for my maintenance on my Sorento. They are currently under renovation (11/16) so they play room was empty, but they had a updated complimentary snack and drink bar. Nobody hassles me to trade my truck in because I'm always there every 3-6 months having routine work done. Loyal customer here.


Worst dealership

2.5
Steve on 11/16/2016

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I am 60 years old and have bought a lot of vehicles in my time but this was the worst experience I have ever had trying to buy a car. I did not buy from them.


comfortable experience

5
debra on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I had a very good experience with Charles. We previously had seen Charles at Omni Performance and asked to set up an appointment with him. My husband came in Saturday and Charles already had 5 selected vehicles to choose from. The deal went great and the first vehicle he selected was the right vehicle for me and I am a very happy customer!!! Great job Charles!!


Change of heart

5
Kish on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased a vehicle from a different Casey dealer through another salesman and was not a happy customer. I was referred to Mr. Archer even though I was very hestiant in even considering I said my issues are with the salesman and not he company. Mr. Archer has been very honest and has diligently worked very hard to find a vehicle that fit my change in need. I went from shopping for myself to shopping for my husband and I think he will be very satisfied with his new Christmas present. (Let's keep our fingers crossed)! Thanks Charles for a job well done.


Great experience

5
Supwhit on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

He went above and beyond to find me the best deal on the car I wanted. He made sure I was ok regardless of what I chose. Called me all the time to make sure the car I wanted was still there.


Satisfied customer

4.8
Blessedatfavored on 11/09/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have not ever experienced a more patient and caring sales associate as Charles Archer. He met me as I drove up and he went far beyond to gain my trust. I knew I made the right decision when I selected Casey Kia for the purchase of my car. Thank you Casey Kia and Mr. Archer.


Awesome experience

5
JOY on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Charles was very patient and understanding and worked very hard to try to get the best deal possible .he was also very informative and explained everything in a step-by-step process.


Best car purchase experience we have ever had.

4.8
frank 3:5,6 on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I made a new friend when I met Badara, not just a sales person. My wife and I were treated wonderfully by the sales staff from the time we arrived, through purchase, and now for 7 years of service . We had our list of what we were shopping for; they had their product line together; and Badara knew his KIAs and how to show them off! He is very personable, always has a pleasant disposition and smile, and worked hard to make sure we got what the vehicle we needed.. We were able to talk about the model we needed, basic features, options, costs, and see several models on site - without pressure. We usually visit/shop/compare multiple times for our self-assurance before we buy; but we only took two total trips to the showroom to seal the deal. The KIA Sedona we selected was just what we needed. It never hurts to have great products from which to choose.I stop by just to say, "Hello," and catch up on him and the latest KIA news. This is as fine of a KIA dealership as you'll find! If you don't shop here - and with Badara - before you buy, you are really missing out on a great opportunity.


A Very Good & Carrying Staff

4.6
Johnathan D on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Recently, my 02 Ford Taurus blew its Transmission. Early on 10/27/16, I saw a 2013 Kia Soul on the Geico App. I pushed the "I'm interested button" At about 8:30 a.m. I got a very friendly call from Dana Spratley, my Wife & I live close by. Dana introduced us to Amber Bruce. She's very friendly, knowledgeable, out going, patient & professional. She showed us the Car. We test drove the Car & liked it. Everyone at Casey Kia from the Dana, Amber, the General Manager Roberto Dial, Financing, the Service Department, and anyone else I forgot; turned a bad situation into a good one. They answered all our questions.My Wife & I look forward to continuing our relationship them. Keep up the good work!


Amazing and fantastic dealership

5
Orlando009 on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Paul Taylor is an amazing salesperson that treat me like family of his on. He has great knowledge when it comes to selecting a new or use car. Great job Paul. You're the best


Courtesy of Casey Kia

5
Momgurl on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchase my first car this past May, a 2014 Toyota Corolla, and the high level of professionalism shown here made my experience a beeeze. Paul Taylor did a phenomenal job selling me my car. He was both patient and reasonable. He never strayed away from the budget I presented and he valued my opinion as a person not just a customer. I haven't had any issues with my car and I'm truly enjoying being a new car owner.


Best Service All Around!

5
TabRam85 on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A family emergency left us looking for a minivan pretty quickly. By chance we came upon Casey Kia and decided to check them out. Let me just say everyone who worked there was awesome! Brandon and Hassan were by far the best car salesmen I have ever dealt with. They were polite, knowledgeable and extremely helpful. We were able to trade in our 2011 Kia Sorento that was flipped, and get into a brand new 2016 Kia Sedona, and stay within our budget. James Regan did our financing paperwork and was also amazing! If you need to buy a car, I recommend this place hands down. Ask for Brandon or Hassan and you will not be disappointed.


Great!!

5
Dnewb624 on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Charles, was very helpful and very good knowledge about car. He put a lot of effort and time to put me in the right situation. I recommend him for anyone who is trying get the best deal you can get.


Trade in 2007 hyundai santa fe to an new 2016 soul plus

5
Neale2275 on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kristy was very excellent with me very good sales person skills out going person ask did i need anything while i was sitting an waiting on her to due the paperwork. I love wen good hearted people care ....thank you kristy good luck!


Awesome

5
GwenMullings on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Charles Archer was a awesome salemen he was very knowledgeable of all the vehicles that I inquired about. He was very professional polite and very friendly. I have had some troubles in my past that I thought would prevent me from driving off the lot tonight with a vehicle. But Charles made a liar out of me and a very very happy customer. I am recommending EVERYONE to go to him at CaseyKia in Newport News, Va. Thank you Charles Archerat CaseyKia


Absolutely the most breathtaking experience

5
Taylor123 on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first car buying experience would have come to a disastrous and very drawn out end had I not gone to this dealership. So many people tried to rip me off and I almost caved because I really needed a safe reliable car. They were so incredible I was in there less than 1.5 hours and drove off the lot with something i loved. Everyone there is very personable. They made me and my 5yo daughter feel at ease. I didn't feel overwhelmed at all during this visit as I did at the other dealerships that I visited prior. I will recommend to any and everyone


I love my Kia

5
MXKELLEY on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an excellent salesperson by the name of Brandon Thompson. He was knowledgeable and dedicated to help me get the proper vehicle for my specific needs. I highly recommend that you see him at Casey Kia.


Best car buying experience !

5
Milli on 10/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

If I could give a 10 star review I would! Hands down the best customer service experience . The process was short, smooth & simple. My sales agent Badara, the finance manager as well as the General manager Roberto were amazing and very helpful, they made sure I was well taken care of. It was a very friendly & professional environment, they delivered above and beyond my expectations. If you're looking not only for a great car but outstanding customer service as well, Casey Kia is the place to go!


Great experience

5
grammakim1204 on 10/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kristy was our sales person, waited on us hand and foot. She really worked very hard to get us in the vehicle that we wanted. You go girl!!!! Keep going as we know you can and thanks for all the hard work.


5 stars !!

5
Milli on 10/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If I could give a 10 star review I would! Hands down the best customer service experience . The process was short, smooth & simple. My sales agent Badara, the finance manager as well as the General manager Roberto were amazing and very helpful, they made sure I was well taken care of. It was a very friendly & professional environment, they delivered above and beyond my expectations. If you're looking not only for a great car but outstanding customer service as well, Casey Kia is the place to go!


Wonderful time!!!

4.8
Vegeta02 on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Charles was a very helpful salesman who appeared to really be trying to help us out. He was even already waiting for us to arrive and greet us to show us where to park.


Great experience!

5
Melissa Millen on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Charles was really polite and welcoming. He called me and my husband Mr and Mrs. And gave his full attention. Asked us if we needed anything and made sure we were comfortable. An amazing sales men.


Great experience

5
Heather on 10/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We just purchased our new car from Casey Kia and the customer service was out of this world. It was a fairly quick process and the sales representatives we so kind! So glad we went with them!


Awesome Experience!

5
Gwenie on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was not aware of my husbands plan to purchase a Kia Sorento as my birthday gift and I was surprised when he suggested that we stop by the dealership to look at the vehicle. We were greeted by Mr. Charles Archer . My husband told Charles the vehicle that we were interested in looking at and he was very impressed with Charles knowledge of the vehicle. We went on a test drive and Charles continued to show us the vehicle features. My husband questioned Charles about the vehicle and Charles was not hesitant in responding. Charles motto is, Once a customer always a friend. Charles was professional and pleasant and we look forward to purchasing our next vehicle from him. We would recommend him to family and friends! Even the finance portion of the purchase was an enjoyable experience.


I felt like a star!!!

5
Onneica Blakeney on 10/12/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

From the beginning I received a kind welcoming greeting by a staff member, who directed me to Mr. Archer's desk. Once again shortly after Mr. Archer gave me a very welcoming professional greeting. Now I'm saying this because some judge a book by its cover, they do not attempt to help or approach you based on your look. I didn't dress to impress, I had an agenda to purchase a vehicle. Moving on with my experience Mr. Archer was pleasant and knowledgeable about what Casey Kia had to offer and intune to my needs. I am very indecisive and I test drove a vehicle which had a lot of the amenities I wanted but I was not completely in love. That did not deter Mr. Archer as he was patient and continued to be attentive. I would definitely recommend Casey Kia for your automotive needs and based on my personal experience would recommend Mr. Archer as he didn't pressure me and very professional friendly etiquette, not the typical pushy salesman. I felt important like a star! Thank you


pleasant

4.8
Chclar81 on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Charles was very professional, after being passed around a couple times he got the deal done and was able to get me what I wanted...


Great customer service!

4.8
Jeasterday on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a very good experience with this dealership. They were professional and helpful without being pushy. They also were willing to work with me. Definitely going to be a repeat customer.


Flawless

5
Darryl on 10/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great experience! The best! No pressure, and worked hard to get me into a new car!


Customer Service

5
Jambizzy on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Sales Rep was Charles Archer and he was great. He help me every step of the way thru the processs of purchasing out new vehicle. He even called me couple of days after my purchase of the vehicle to make sure everything was OK and to schedule my first service appointment.


Nothing is to hard for my God

5
Anissa Kearney Rawles on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am filled with over JOY, I appreciate the hard work you provided and making this experience very remember, Yes I drove off the lot with my Dukie go DUKE Blue Devils, which I know he will never forget.


AWESOME EXPERIENCE

5
Mr. & Mrs. Delinor Vantree on 09/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We just purchased a 2016 Kia Sorento EX V6 and we have to say that this was the BEST car buying experience. We had done some research on the vehicle and I was surprised when my husband suggested that we go to Casey Kia to look at one. We were fortunate that Charles Archer met us and offered to show us the vehicle. I thought that we were going to look at the vehicle but my husband had planned to purchase the vehicle as a surprised birthday gift for me. We were given the opportunity to test-drive the Sorento that we wanted. Charles impressed us with his knowledge of the vehicle, pointed out all the advantages of the car, and answered every question that my husband could come up with. Charles was courteous and attentive. His motto is , "Once a customer always a friend", made you feel that you were more than another transaction but that he cared and wanted to make sure you received the BEST purchase experience. We look forward to our next purchase at this dealership which will be next year for our granddaughter. We would recommend Casey KIA without hesitation.


good service

5
dannyr on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

this is the second car that we have bought from caseykia, the salesman and staff are willing to work with you to get the car that you desire at a price that you can afford


Salesman didn't Hassel you he listened worked for you

4.2
David 1962 on 09/26/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

They work with you to get your price & payment you like, good job, will deal with them again & tell my friends that it's a relaxed atmosphere


waste of my time

2
powellsb11 on 09/25/2016

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 4.0

Went into dealership just to get idea where i stand in getting financed and trade in amount brought all paperwork not good enough for them not a thank you for coming have a nice day get stuck with someone who does not know a thing about a vehicle felt like i wasted a trip went in not knowing a thing where i stand and left over a hour after being there still not knowing anything don't get me wrong we were all rookie's at some point in our lives starting a job but at least have someone who know's what going on be with new person to speed things up not over a hour and a half on trade in and not one ball park fiqure on anything...


poor customer service

1.7
crabbdownunder on 09/25/2016

Customer Service: 1.0 Friendliness: 3.0 Overall Experience: 1.0

Went into dealership this afternoon 9/24/2016 looking to try and purchase a used truck talked to lady on phone early morning was at another dealership getting my car serviced where i bought it from and had it appraised told lady situation i was in explained that i have negetive equity in trade and so so credit so i get there little busy find her try to explain again my situation but handed off to a rookie young person dont get me wrong we all were rookie's some point in our live's but have someone there with the new sales person lm a cerified auto mechanic and i had to help him with trade in appraisal which was kinda fun in the beginning until it took over a hour and a half to do was never told how much they were giving for trade in brought everything lady asked for when we spoke that moring so after another thirty minutes sales person comes up to me say's pay stubs not good enough can't explain why my employer has been in business over thirty five years are old school in pay stub's has all tax's taken out but no year to date earning's so had to go up to some person guess higher up person explain pay stub's guess didn't want to hear what i had to say i said i couldn't do nothing until monday when i got to work to see if i could get print out of year to date but didn't get a thank you for coming in today sorry we couldn't help you today i felt like i was bothering them since they couldn't sell me a vehicle today all in all after two hour's there went there not knowing where i stand far as in if i can get financed what i was getting for my trade ball park fiqure on monthly payment someone there has to have idea well left there upset felt like it was a total waste of my time and still not knowing where i stand emailed general manager and of coarse no reply new sales person did call and leave voice mail asking if i needed any question's answered that's only after i sent message to lady i talked to in the morning about how i felt about how it was a waste of time didn't feel welcomed after they couldn't sell a vehicle today and felt like i was being talked down to even if they can help me in my situation and get my payment where i need it don't know if i want to go back to there dealership or go elsewhere guess will pray on it!!!!!


Satisfied

5
Jenn on 09/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my 2nd vehicle from here and the service was just as good as the first time. No pressure and they really do try to work with you. I went in for anused car and left with a brand new car for close to what I was looking for but better than the used car.


Best experience at a dealer I have had

5
Shaunna on 09/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This experience was actually somewhat enjoyable. Salesman and manager worked to get a fair deal and I drove out in a new vehicle. Would recommend.


Quick, easy and professional experience

5
Shay on 09/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Charles Archer provided great customer service from start to finish. Even when I was giving him a hard time about the lengthy credit application he was able to remain calm and see what he could do to expedite the process. Will highly recommend Charles and the rest of the Casey Kia team to anyone. James was also helpful in meeting where I wanted to be with price/payments.


Great customer service

4.4
Pamela on 08/28/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Charles was very pleasant and extremely helpful. Purchasing our new car was definitely an enjoyable experience. We look forward to spreading the word amongst our friends and family!


Nice Experience

5
Steve C on 08/22/2016

Overall Experience: 5.0

George and Roberto sold my wife and I the 2016 Sorento that Roberto was driving. It was a very pleasant and professional experience. I would recommend Casey Kia to folks looking for a Kia.


Good Salesman

4.2
Fuji on 08/10/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Had a wonderful experience with Charles. I would recommend him in the future to any new buyers. Not pushy at all and saw the sale through


Great Customer Service

5
Jessica on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Charles is a great asset to Kia company. He has great manners, customer service and communication skills. He goes above and beyond expectations. I am pleased with the service I received there.


Review

3.6
Vic on 07/30/2016

Customer Service: 5.0 Quality Of Work: 1.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 3.0

I thought Charles our initial sales person sincerely wanted to make sure that we were happy. I am looking forward to him continuing to understand all the different options on all the different models. With this direction he is going to be a very good salesperson and he really does care for the customer


I won't go any place else!

5
brownsugar791 on 07/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just recently I purchased my second vehicle both purchased from Casey Kia Newport News. I trust the employees at this location to ensure that I receive the best deals and quality service. Brandon Thompson was my dealer for BOTH purchases and I refuse to purchase my vehicles from anyone else. He is extremely personable and doesn't pressure you into a sale like most salesmen do. He is very patient and such a pleasure to work with.


More than a year later

5
Holly Koloski on 06/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my car more than a year ago. I'm a local restaurant GM and Taylor came in for lunch today. He remembered me and asked how my son was and how the car was doing. I was amazed that he remembered me, he wasn't even my salesman! Told him the car was doing great but I need something bigger. He said he was sure Brandon could find what I wanted. I don't particularly care for kias but I will buy from Casey Kia just because of the customer service. I was in for a quick stop at the service department not long ago. I believe it was James in the finance office, my 2 year old shut the door on him. How embarrassing. But I thank you for being a good sport :)


great dealership experience

5
deez knots on 05/30/2016

Customer Service: 5.0 Overall Facilities: 5.0

I went in to Kia just to get a brochure and walk by one of the cars I am interested in. I was suspecting to be approached by a "Classic Sales" personality but was pleasantly surprised when approached by Kashon, He was very personable and friendly, he showed genuine concern when asking about my needs so he could point me in the right direction instead of steer me in his own direction. He even went out of his way to make sure his boss thanked me just for stopping by. I really appreciate the way I was treated even though I made it clear I was only there to gather information. If I decide on a Kia I will make sure to go out of my way to ensure Kashon earns my business.


great dealership experience

5
deez knots on 05/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I went in to Kia just to get a brochure and walk by one of the cars I am interested in. I was suspecting to be approached by a "Classic Sales" personality but was pleasantly surprised when approached by Kashon, He was very personable and friendly, he showed genuine concern when asking about my needs so he could point me in the right direction instead of steer me in his own direction. He even went out of his way to make sure his boss thanked me just for stopping by. I really appreciate the way I was treated even though I made it clear I was only there to gather information. If I decide on a Kia I will make sure to go out of my way to ensure Kashon earns my business.


Highly Recommended!

5
RioEx on 05/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had originally walked into Casey Kia because I had a great experience getting my car serviced at Casey Honda down the street. I stopped at Casey Kia just to look around and see the cars. I was approached by George who asked me if I was interested in a car, and possibly a test drive. Pressed for time, I declined, but said I would bee back in a week to take him up on the offer. Within that time I was contacted by Kellie about a car I had shown interest in online. In both interactions I was greeted with a pleasant, positive attitude. I decided then that I would be buying my car from them.I came in early for my test drive and was greeted by Andre who was at once friendly and approachable. I liked the car, but it was a lot bigger than I had expected. After describing what I was looking for Andre said he knew just the car. I test drove the Kia Rio hatchback and it was exactly what I had originally been looking for. The overall friendly atmosphere of the dealership and its' representatives goes a long way to ease the stress of buying a car. Andre was able to work with my budget and I ended up getting a new car instead of a used one. I will highly recommend this dealership. Thank you Casey Kia!


An awesome team of associates

4.8
Lady on 04/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This dealership is amazing. My initial contact was with Heather, she was so very personable, never pushy, just so willing to help in any way. My actual purchase was with George. He was so very knowledgeable, kind and helpful. He took the "pain" out of purchasing. The entire dealership makes you feel like family, you know and feel their love of the lord and their desire to pass that love to their customers!Peggy Thiede


My Starter Car, AWESOME!!!

4.8
Nicole12 on 04/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I felt overwhelmed by the atmosphere at Casey Kia, because of the joy, pleasant attitudes to come to my rescue without detail of why. They knew I needed a car though. Now on a Saturday gathering boxes to move, my car broke down, starting a new job the next day, and not knowing what to do my husband said make some calls, I called Casey Kia and ended up with keys in my hand the same night. Terrible credit. No money down. Thanks Casey Kia team you saved my job.Buddie and Nicole Holloway


Excellent experience

5
Kris Parrish on 03/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

George sold my wife and I our brand new car and he did an excellent job. He had a lot of patience and helped us so much.


Excellent service. We love our car

5
nashleyjr on 03/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We came in to see Brandon Thompson (my fellow church member) about getting a car. He talked with us about what we were looking for, our budget and other information. Since, the banks weren't open on Saturday, he asked us to come back in on Monday. On Monday afternoon, I got a call from him saying that we had been approved by a bank. I picked up my wife from work and my son from school. When we got there, Brandon had everything together for us. He had even picked out a car that he thought we would like. And we loved it. Haven't seen my wife smile so hard in while. Major Brownie points. We were in and out in no time. Excellent job. Thanks Brandon!


Wasn't even planning on getting a new car...

5
Mhbronc on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brought my used car for a normal alignment fix and was introduced to the new 2016 models and instantly fell in love, I got a great deal and don't regret it at all


Best Customer Service Ever

4.8
Versa 1234 on 03/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I highly recommend Casey Kia. I got the Best Customer Service ever. Brandon Thompson did an Awesome job with helping me obtain a car.He was kind and diligent about getting the best deal for me.I appreciate all he did for me and my husband. He is a wonderful salesman but more important a Remarkable person.Robin & Anthony Nelson


If only going to the dentist could be that fun!

4.7
Larry the Tri Guy on 02/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

By the way, don't tell my dentist that. He actually is a great guy ... but he is still a dentist and by nature they enjoy pain (or causing pain). Casey Kia on the other hand was pain free. I did my research, I test drove a lot of vehicles from different dealerships (and more than once, and even had some over for a sleep over ... that is, overnight stay), and I was long overdue for a new car because the car I was driving was paid off, well, about 20 years ago. In the final round, I targeted Casey Kia because they had the specific car I was looking for (white Soul +, sound and sun package) and of course at the right price. The staff was great, helpful, professional, respectful and most of all, patient. I tend to ask a lot of questions and my wife refers to that process as the "interrogation mode." I call it "due diligence" and it fits my engineering mentality. I had a great experience, and they even offered to drive ole Betsy (my 22 year old Ford Taurus) back to my house so that I could sport back home in my new Kia Soul +. I call that service and going the extra mile. As a business person, I pick up on those type of details and it does make a difference. Laura Gayle did a great job and walked me through the entire process after "I" made the decision as to what I wanted. She was supported by Todd Gilliam and Steve Jernigan. Roberto (GM) was very appreciative and congratulatory with my purchase and that was a very nice and personal touch. Ask him for a hug as the final item to seal the deal. Actually Laura provided the hug and that was swell also. Now only if my dentist would provide hugs versus small rubber ducky toys when I blast out of his office at the end of my six month teeth beatings (I mean cleanings). Well done Casey Kia. I would like to say you will have a repeat customer soon but if I drove and maintained a Ford Taurus for 22 years, I think most of you will be retired before I come back in say, ah, 2038. Stay well in the interim.


Awesome Experience

5
KayJay on 02/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My daughter & I had an awesome experience at Casey Kia today! Our sales consultant, KAYLYN KELLY gave us progressional & kind service from the time we entered & exited the dealership! I told her my needs & wants and she & her team made sure that my needs & wants were met. I'm a proud Casey Kia auto buyer!


Only if going to the dentist could be that much fun!

4.8
Larry the Tri Guy on 02/26/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

By the way, don't tell my dentist that. He actually is a great guy ... but he is still a dentist and by nature they enjoy pain (or causing pain). Casey Kia on the other hand was pain free. I did my research, I test drove a lot of vehicles from different dealerships (and more than once, and even had some over for a sleep over ... that is, overnight stay), and I was long overdue for a new car because the car I was driving was paid off, well, about 20 years ago. In the final round, I targeted Casey Kia because they had the specific car I was looking for (white Soul +, sound and sun package) and of course at the right price. The staff was great, helpful, professional, respectful and most of all, patient. I tend to ask a lot of questions and my wife refers to that process as the "interrogation mode." I call it "due diligence" and it fits my engineering mentality. I had a great experience, and they even offered to drive ole Betsy (my 22 year old Ford Taurus) back to my house so that I could sport back home in my new Kia Soul +. I call that service and going the extra mile. As a business person, I pick up on those type of details and it does make a difference. Laura Gayle did a great job and walked me through the entire process after "I" made the decision as to what I wanted. She was supported by Todd Gilliam and Steve Jernigan. Roberto (GM) was very appreciative and congratulatory with my purchase and that was a very nice and personal touch. Ask him for a hug as the final item to seal the deal. Actually Laura provided the hug and that was swell also. Now only if my dentist would provide hugs versus small rubber ducky toys when I blast out of his office at the end of my six month teeth beatings (I mean cleanings). Well done Casey Kia. I would like to say you will have a repeat customer soon but if I drove and maintained a Ford Taurus for 22 years, I think most of you will be retired before I come back in say, ah, 2038. Stay well in the interim.


Another easy purchase

4.8
Another Deal on 02/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is our second car purchase from Casey Kia. They are awesome. Process was easy, Ms Kelly was not pushy. She answered all our questions and was friendly to talk to in the downtime.


George and Heather are simply fantastic

5
dalelavine on 02/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I started working with Heather, and she helped me look at a few vehicles. Right off the bat she treated me with more personality than any dealer I had worked with in the past. From there, I was passed to George. George and myself quickly formed a personal bond over shared interests, and he stayed after hours to assist me with any questions I had so we could work out this deal. Today, February 9th, I'm proud to walk away with a 2015 Chrysler 200 from Casey Kia. I've never had such an easy and pleasant experience with a car dealerships. I've already told a few people about my experience, and I'm sure I'll send a few people George and Heather's way. I can't thank you guys enough for helping me take this step in life.


Purchase Husbands Car

4.8
Cheryl on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our sales person Heather Harrington was great! She was extremely friendly and went out of her way to get us the car that my husband wanted. Even thru the snow delays she kept in touch and let us know what was going on throughout. She did not pester us constantly during the decision process. Many kudo's to Ms. Harrington!


Excellent

5
Chaps527 on 01/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

George Bozeman was very knowledgeable and courteous hroughout the process of obtaining our new 2016 Optima.The whole process took less time than we expected and our test drive was very informative. We will gladly recommend him to our friends and relatives.


Friendly staff, great selection

5
Tim Mor on 01/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had a great buying experience at Casey Kia overall. Kaylyn Kelly was an excellent person to work with.


Service

5
Johnny T on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I miss my service department you guys rock open up shop in Jacksonville Fl pleases I am going crazy with the service my KIA is receiving here


Easy and Painless

4.8
Tim Morrison on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Kaylyn made this experience easy and painless. I had just had a bad experience down the road at another dealer and I was becoming frustrated by the car buying experience. She did an excellent job representing Casey and turned my previous experience into a much better one. I found what I needed and within a hour or two we drove home in a awesome car. Kaylyn is a people person and it felt like we were buying a car from a friend we had known for years. Great experience all around.


Great car buying experience

4.8
Tina on 01/13/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Casey Kia is a wonderful dealership. I was first greeted by Roberto Dial who referred me to sales rep Brandon Thompson. They both made the impossible happen and I thank them for that. I walked in with a not so great credit score with no money in my pocket. And believe it or not I walked out within 4 hours with a 2016 Kia Forte. I left feeling confident about my purchase and will be making plenty of referrals.


First New Car Purchase in Sixteen Years

5
car newby on 01/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stopped by Casey Kia Sunday January 3rd of this new year,seeking information and purchased a vehicle by mid-week! What started out as a fact finding mission ,after hearing a radio advertisement, turned into a great vehicle purchasing experiment. Both Kaylyn and Todd were patient, friendly, and honest. I work two jobs and have very, very, little time to take care of personal business. They walked me through every step and met all my demands in my limited amount of time I gave them to work with. I would like to also mention that both Roberto and Steve made the financing and final paper work quick and understandable. Not only do I have a brand new vehicle that I so desperately need and deserve, but I also made some good friends in the auto industry. I will not hesitate to spread the good news and send people their way!


My Experience with an outstanding salesperson (George Bozema

5
weezie123 on 01/06/2016

Overall Experience: 5.0

I gave a five star rating because of the outstanding service given to my granddaughter, my husband and myself yesterday. My granddaughter went to look at some vehicles and ending up purchasing one. The sales person (George Bozeman) was so kind, helpful, considerate, and understanding and cooperative. From the moment my husband and I approached the parking lot he greeted us with a smile and invited us to come in and have some coffee or tea while waiting for our granddaughter to arrive. When she arrived he went outside to greet her and offered her the same courtesy. By the way, my great granddaughter Kassidy, 3, fell in love with the salesman (smile) and would not let him put her down (smile). After my granddaughter told Mr. Bozeman what she was looking for, he immediately jumped to the task of assisting her. She was well pleased with the purchase of her car and with him. He, my husband and I talked while waiting for the car to be cleaned and we truly enjoyed our conversation. I have never in my entire life met a salesperson like Mr. Bozeman. He is a dynamic salesperson. My husband and I felt like we had been knowing him all of our lives. He is truly a man of God. Our spirits connected and we really enjoyed talking. We were talking the same language. Your business is a truly blessed. I have never been to a dealership like yours. Mr. Bozeman keep up the outstanding work..


truck yeah

4.6
mikegrahammm on 01/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

ha where to start...from beginning to end everything was roses. I believe before i could even shut my old engine off i was greeted by a beautiful young woman who just happened to also be a saleswoman. I told her what trucki saw on the internet she went and located it at another dealership, took me down there in a nice fancy truck, then i got to drive the truck i was looking at online back. i was all ready to cash in my chips at that point but i knew there would be a nice load of paperwork which she did all the typing i just gave some answers nothing to distressing. paymentwise we came to an aggrement i like that she emphasized all that need be before me giving my signature next thing you know im leaving a happy camper with an awsome truck and thats not what i expected at all as i hear salesmen/women can be pushy, i.wish kaylyn all the best shes awsome!


amazing salesperson to work with.

5
bethany weisenberger on 12/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

She made my first car buying experience very easy and got me into a perfect vehicle that fit my family and understood what I wanted and got me.to the price/payments that I needed


Great Car Buying Experience

4.8
Rich on 12/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We recently purchased a 2016 KIA Sorento from Casey Kia in Newport News. Our sales rep Janzen Roca and manager Roberto Dial were a pleasure to work with. The car we wanted was not in their inventory but they were able find it at another lot in minimal time. When we picked the car up Jansen gave us a nice tour of the car, smiling and friendly the whole time. We are very happy with our purchase, and with our experience at Casey Kia. We both normally dread the "car buying" experience, but not this time. Thank you Rich and Mary-Beth Gaeta.


Truly went above and beyond to insure top customer satisfac.

5
MarkD on 12/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After deciding to stop pouring money into our old car and on a strict budget Casey and our sales representative George made the impossible happen. Nobody will beat these wonderful people and their promise to deliver incredible savings. With the service and sales we have received from this dealership we WILL be long life customers.


Excellent customer service

5
MarkO on 12/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After the decision of stopping repairs of our old car. We decided to trade into a new one on a very strict budget. Casey went above and beyond to make it happen. Life long customers here.


So helpful!

4.8
1coconicole on 12/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

She made my buying experience feel comfortable. She tried her best to make sure I was able to get what I wanted. She talked to me as if she was my best friend, and was very patient with everything. She elaborated on everything I questioned and didn't mind if I called her on her day off if I had any more questions. I was really excited to get what I wanted, and so was Kaylyn. Thanks for everything!! -Kiera


Overall had a good experience

4.5
4bigjake on 12/24/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Kaylyn is personable, great to work with and not pushy. I recommend working with Kaylyn for anyone looking for a car. She will work for you.


AMAZING!!!!!!!!!!

5
Monroe Smooth on 12/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Absolutely wonderful performance from a man by the name of George Bozeman. He was very hospitable to me and my grandfather, working hard to get us the right car for the right price. I recommend him and his fellow coworkers to anyone in the market for a vehicle.


Didn't even test drive yet and she had it sold to me

5
RyanC0890 on 12/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a long hassle experience but nothing to do with her or the dealership with my proof of jobs and all the hrs and days it took she still made the expierence great and easy she's is a great sales person and has a great personality for it best sales person I've had yet in the 5 cars I bought I'd recommend her to everyone I know


So happy with our experience!

5
newKiaowners on 12/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

We just purchased a 2016 Kia Sorento Limited V6. We had done some research on Kia's and went to Casey Kia specifically to look at the Sorento Limited V6. It was our great fortune that we were able to work with Brandon Thompson. He let us test-drive a Sorento similar to what we wanted, pointed out all the advantages of the car, and showed us all the technological bells and whistles. When we reaffirmed this was definitely the car we wanted, but needed one with the Technology Package in a certain color, Brandon found one to match our exact wishes and had it delivered to Casey Kia for us within a couple of days. Brandon was extremely knowledgeable about our new car and answered every question we could come up with (and others we hadn't even thought of). Brandon made our car-buying experience completely delightful. We are thrilled with the car and the dealership, and particularly with the professionalism of Brandon and Steve Jernigan. We would recommend Casey Kia without hesitation.


Great experience, fabulous sales staff

5
newKiaowner on 12/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We just purchased a 2016 Kia Sorento Limited V6. We had done some research on Kia's and went to Casey Kia specifically to look at the Sorento Limited V6. It was our great fortune that we were able to work with Brandon Thompson. He let us test-drive a Sorento similar to what we wanted, pointed out all the advantages of the car, and showed us all the technological bells and whistles. When we reaffirmed this was definitely the car we wanted, but needed one with the Technology Package in a certain color, Brandon found one to match our exact wishes and had it delivered to Casey Kia for us within a couple of days. Brandon was extremely knowledgeable about our new car and answered every question we could come up with (and others we hadn't even thought of). Brandon made our car-buying experience completely delightful. We are thrilled with the car and the dealership, and particularly with the professionalism of Brandon and Steve Jernigan. We would recommend Casey Kia without hesitation.


Great service so far!

4.8
tregp on 12/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I just purchased my first car last night, and my experience was great! Justin Green, our salesperson, was awesome. He was a straight-shooter, easy going and friendly. I'm confident we got a great deal. If you're looking for a car, stop by Casey Kia on Jefferson Ave. and ask for Justin.


Wow! Wow! Wow!

5
GregW on 12/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

George was awesome! He took the time to know us and we left with the perfect car! Best Christmas EVER! Casey KIA is the place to go :) Thanks George!


Great service

5
ThatBearGuy on 12/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

George was great. He gave us all of the information pretty straightforward and helped us make an informed decision on the car. Will definitely be coming back


excellent customer service

4.8
gilda on 11/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

kaylyn paid attention to every detail and was able to answer all my question with precision resulting in easy and hassel free car buying experience.


Patient and Fair

5
Happy Parent on 11/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My son was looking to replace his car that was totaled by a kid texting that hit him without insurance. Luckily, my son had uninsured motorist coverage. Unfortunately, the amount he received from the insurance company wasn't enough to replace the car. George Bozeman was incredible. He was patient as my son tried to figure out what he wanted and what he could afford with the insurance money and his not-so-great credit. Over two days they test drove multiple cars and looked at several options in his price range. He finally found the perfect car. They were even able to help him get financing with affordable payments to help build his credit. As a parent, I appreciate the professional and fair treatment my son received and I would highly recommend George and this dealership to anyone looking for a car for themselves or their children.


Amazing Car Buying Experience!

5
Bartels6363 on 11/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As I pulled into Casey Kia I immediately wondered where the used cheap cars were and went straight for them. I was met outside by Heather Harrington who showed me a nice used car, and she listened to my current financial mix up (not good) and she looked at me and said "Im gonna put you in whatever car you want today". A few hours later after coming to amazing terms on payments and prices, I left with a 2016 Kia Soul! A huge thank you to all the staff at Casey Kia but especially Miss Harrington who showed so much care for what I needed!


Wonderful experience!

5
Chad Pence on 11/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Such a great experience. My sales person, George Bozeman, was a top notch professional. He's great. Definitely talk to him. We will be back!


I came to Casey to kill time, and drove off in a new car!

4.6
Ohyuhgood on 11/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Kaylyn Kelly was the sales lady that approached me as I was wondering the Casey Kia lot in hopes to find a VW golf. She was super kind, she immediately drove me to Casey Vw to pick out a vw. We couldn't come to terms on that specific model. So she went the extra mile to gather as much info as she could on getting me in a vehicle. She found me the perfect car that fit what I was looking for with low mileage and got me a price that fit my budget. When I had doubts because of my credit kaylyn made it happen! I give kaylyn a thumbs up for her kindness, efforts, and proffesionalism. Thank you again highly recommend


Great Experience

5
genny19 on 11/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership is great. I got turned down everywhere and they made sure I got into a vehicle. They didn't stop until I found the right car to suit my needs. I'm very pleased and will be coming back. George was great and so was Janzen.


Very Helpful and Patient. One of the Best!

5
LNBrown on 10/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have not met any car dealership who hasn't tried to get me out of their office super fast, but Casey Kia took their time and made sure I got what I wanted at a price I could afford! I will Definitely be recommending them to anyone who is trying to buy a new vehicle. By far the best dealership I've ever dealt with! I would definitely recommend Kaylyn Kelly she is extremely helpful and knowledgable.


I couldn't recommend a better dealer!

5
jacob honey on 10/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They worked with me on every aspect. I thought I wasn't going to get the deal I wanted but they made it work. Highly recommended to everyone.


Purchase of Kia from Kaylyn from Casey Kia

4.6
RN6TAr on 10/30/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had an awesome and detailed experience while buying my new Kia Soul at Casey Kia from Kaylyn Kelly last month. As previously reviewed, she is knowledgeable, friendly, helpful and very professional. She listened to my needs, did not push on anything I didn't want, explained the process fully and completed the transaction expeditiously. Kaylyn is a great sales person!


Used Car

4.6
cody on 10/29/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Todd (Kimsley) and Kaylyn were wonderful and a pleasure to work with. They helped me choose the right car for me and were willing to match the price of comparable vehicles in the area. Only complaint is that the detail Casey's service department did wasn't very thorough and that the car didn't come with the owners manual or floor mats, but I'm hoping KIA Casey will help me with that. If you do choose to purchase from Casey, be sure to ask for Todd or Kaylyn!


Used truck purchase

5
stoverine on 10/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was treated very well by all members of the staff. Greeted at the door with an introduction and handshake. Professionals all the way around. They were not able to beat my credit unions APR, but I appreciate them trying.


Used Car Purchase-Rob and Melody

4.6
robnmel on 10/19/2015

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My husband and I had a great experience with Kaylyn Kelly. She was very friendly and knowledgable. She answered all the questions we had and made herself available to us over the weekend. We got a great deal from Casey Kia and all the staff was friendly. The closing process took a little longer than desired but Kaylyn was a joy to work with.


Used Car Purchase

4.3
Rob and Melody on 10/19/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

My husband and I had a great experience with Kaylyn Kelly. She was very friendly and knowledgable. She answered all the questions we had and made herself available to us over the weekend. We got a great deal from Casey Kia and all the staff was friendly. The closing process took a little longer than desired but Kaylyn was a joy to work with.


Positive car buying

5
Ronnie & Jennie on 10/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a vehicle can be time consuming and frustrating but not vwith this purchase. We were car lot cruzing on a Sunday and was surprised by George. None of the other dealerships were open. George Bozeman was friendly and genuine. We enjoyed the car and purchase.


great experince

5
jon12345 on 10/07/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The entire staff was professional and knowledgeable about their product. Salesman Badara Sow was particularly helpful. He went the extra mile in helping us come away with a good product


"Great and Friendly Service"

4.8
Cat44 on 10/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mr Baines found what I wanted and within my price range. He knew what was important to me in a new car and made sure I got it plus more!


Comfortable Car Buying Experience

5
Chris425 on 10/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Laura not only worked with me to get into a new car, she was conscious of my financial situation to get me a car that was in my best interest. You can see she really knows what she's selling and most importantly, she cares for her customers. She truly raised the bar in what I should expect in future car buying experiences.


Fantastic

5
Hayleym on 09/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Badara sow was wonderful! Made me feel very comfortable for my first experience buying a new car. I highly recommend him to any one. Thanks Badara!


unbelievably great experience

5
jbond641 on 09/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

been searching for the right truck for6 months. George made the experience comfortable and helped us find our right truck at the right price. 10/10!


Be careful and don't be like me because it could happen

3
Elisha on 09/28/2015

Friendliness: 5.0 Overall Experience: 1.0

I got out of the dealership very tired after 10pm thinking that I had a fair deal only to find out later that the 66 term of payment was changed to 72 months. I can't imagine I signed that because I looked at the term of payment and it was 66 months before I signed. I had already explained and negotiated with the general sales manager; Steve sparks that the only way I would buy the car was if the term of payment was 66 months and he agreed to sell it on 66 months payment term . I presume they tricked me by letting sign 4 documents instead of 2 with 66 and 72 months and swap them later on. All what I'm saying is be careful when you go to that kia dealership on Jefferson ave, Newport news va especially when they keep you there for a long because they will capitalize on your tiredness to trick you to sign what will regret ever signing. Besides the car was 2015 kia soul at 5.99% interest rate for 72 months and credit history was very good at 689 score. Besides that the sales personnel, Laura Gayle and Todd were awesome.


Laura Gayle made my day!

5
Drgnflylady22 on 09/26/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Laura Gayle and the team at Casey Kia are awesome. This was my second new car purchase with them and I could not be more pleased and satisfied! Laura really listened to my wants and needs in the vehicle I chose and the financing of same. From sales to service, I could not ask for anything more. Would definitely recommend Casey Kia to anyone looking for a great car buying experience.


Great Car Buying experience!

5
Drgnflylady22 on 09/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Laura Gayle and the team at Casey Kia are awesome. This was my second new car purchase with them and I could not be more pleased and satisfied! Laura really listened to my wants and needs in the vehicle I chose and the financing of same. From sales to service, I could not ask for anything more. Would definitely recommend Casey Kia to anyone looking for a great car buying experience.


Mark made it happen

5
AComb on 09/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was interested in a car that I felt was out of my budget. Mark an James worked very hard to ensure I could get what I wanted within my budget. I am super excited about my new car and I would recommend them to everyone. Mark is new, but he was fantastic and a genuinely good person. :)


best car buying experience for a first time buyer

5
Back to black on 09/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Kaylyn was the greatest person ever. She made my first time buying experience easy and simple, was able to answer any questions. I would highly recommend her to anyone. I'm so glad I get to deal with her while I'm with Casey.


Amazing Service

5
AmyLynne13 on 09/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Both the salesman George and sales manager Roberto worked with us to get the great deal we needed. George answered all our questions and was very patient, even with all my number crunching and requesting to see all the numbers up front. George even fed us while we were there!


Bought our first new Kia!

5
beautankerm1 on 09/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

George was awesome! He spent an entire afternoon answering all of our questions, dealing with us for the best possible deal, and, he even put up with my wife's haggling!!! And he even bought us pizza!Roberto also as a manager was very transparent and open through the entire process. We feel we are leaving as winners!


Great Birthday Experience!!

5
KatieLGJH on 09/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked in to get a Car possibly for my Birthday. Brandon Thompson happened to be the Salesman to Work with me. We spent time working on Quotes and what we can do together. He is so Spiritually, Friendly, and knowledgeable to what He is doing. He is a helper towards your Life personally. He helps giving you tips on what you can do to just better yourself Financially. He is for sure someone I would recommend!!


Outstanding persona and knowledge

5
DMCM and 4Boys to Men on 09/17/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

your /our saleperson "Kaylin", she was delightfully pleasant and energetic.Her knowledge and personality was outstanding as well the managements! This is what satisfied customers appreciate most!Thank you very much.


great salesman!

4.8
Singmeister on 09/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

George is a wonderful salesman! He is fair and honest and works hard to get you a fair deal ! I'd recommend him to anyone looking for a great car !


AMAZED

5
Amazed on 09/06/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased my 2016 Sorento from Badara Sow. I admit, I am not the easiest person to deal with and a bit picky. Having been through a few bad experiences with dealerships recently, I was very supsicious. Badara never once showed any sign of inpatience, or annoyance with me. He answered each and every question, more than once...I was not pressured, he truly wanted me to be happy and comfortable with my purchase. He wanted me to find the car and payment that was right for me. Badar has a wonderful sense of humor and high regard for people, family and the customer. He is knowledgeable and passionate about the product he sells. Badar goes the extra mile for his customer. I truly believe he is not happy, if you are not happy. It's not just another sale to him. Steve Jernigan, Finance had his work cut out for him with me. He was very patient and explained the financing numerous times to me ensuring I had a total understanding of the process. RobertoDial, General Sales Manager always greeted me as if I was a member of the family. Quite frankly, I feel like I am. EVERY single staff member I came acorss, whther they had direct involvement with me or not was friendly, greeting me, asking if I needed anything, very friendly low keyed environment. Casey Kia was a GREAT experience. I didn't think I would ever say that about a car buying experience! Special thanks to Laura Gayle who volunteered on her own accord, even though it was time for her work day to end. It was time for her to leave and she stepped up and probably spent 45 minutes trying to get on the system, on her own. I didn't have my APPLE password and the system was slow but she showed no negative attitude at all. In fact she said stop by anytime and she would be happy to help. She had no investment in the deal, she didn't sell me the car! When I returned a few days later to see Badar Sow, he was with a customer, Ms. Gayle was not working that day, Kaylyn Kelly came out to help with the UVO. She went over all the bells and whistles inside and finally we got connected to UVO. She was extremely knowledgable of the car, very friendly and customer oriented. In my numerous trips to test drive or complete business with Casey KIA, I saw some of the same "old customers" just stopping by to say hello. One had just traded his car in. We talked privately and all he could do was expound upon this dealership, the people working here and the cars they sell. He said he always comes here. To everyone and especially to women, who have felt they were preyed upon and taken advantage of in the past buying a car, I highly reccommend Badara Sow of Casey Kia, Newport News!!


Amazed

5
NO MORE JEEP CHEROKEES on 09/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased my 2016 Sorento from Badara Sow. I admit, I am not the easiest person to deal with and a bit picky. Having been through a few bad experiences with dealerships recently, I was very supsicious. Badara never once showed any sign of inpatience, or annoyance with me. He answered each and every question, more than once...I was not pressured, he truly wanted me to be happy and comfortable with my purchase. He wanted me to find the car and payment that was right for me. Badar has a wonderful sense of humor and high regard for people, family and the customer. He is knowledgeable and passionate about the product he sells. Badar goes the extra mile for his customer. I truly believe he is not happy, if you are not happy. It's not just another sale to him. Steve Jernigan, Finance had his work cut out for him with me. He was very patient and explained the financing numerous times to me ensuring I had a total understanding of the process. Roberto Dial, General Sales Manager always greeted me as if I was a member of the family. Quite frankly, I feel like I am. EVERY single staff member I came acorss, whther they had direct involvement with me or not was friendly, greeting me, asking if I needed anything, very friendly low keyed environment. Casey Kia was a GREAT experience. I didn't think I would ever say that about a car buying experience! Special thanks to Laura Gayle who volunteered on her own accord, even though it was time for her work day to end. It was time for her to leave and she stepped up and probably spent 45 minutes trying to get on the system, on her own. I didn't have my APPLE password and the system was slow but she showed no negative attitude at all. In fact she said stop by anytime and she would be happy to help. She had no investment in the deal, she didn't sell me the car! When I returned a few days later to see Badar Sow, he was with a customer, Ms. Gayle was not working that day, Kaylyn Kelly came out to help with the UVO. She went over all the bells and whistles inside and finally we got connected to UVO. She was extremely knowledgable of the car, very friendly and customer oriented. In my numerous trips to test drive or complete business with Casey KIA, I saw some of the same "old customers" just stopping by to say hello. One had just traded his car in. We talked privately and all he could do was expound upon this dealership, the people working here and the cars they sell. He said he always comes here. To everyone and especially to women, who have felt they were preyed upon and taken advantage of in the past buying a car, I highly reccommend Badara Sow of Casey Kia, Newport News!!


Thank you Casey Kia!

5
Firsttimebuyerguy on 09/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From the first employee to greet us, till we walked out with a new Soul... the staff was fantastic! I have bought several new cars and the down to earth approach to customer service on display at this dealership was literally unlike anything I have ever experienced. The car we bought was not for me, but for my father who is older and on social security. Our salesman Badara Sow was unreal, and I mean that sincerely. He took the time to understand my fathers situation and answered every question we had (and that was a lot) without any sign of frustration. The rest of the staff as I mentioned was fantastic as well. Roberto and Steve also answered tons of questions and stayed hours past closing time to make it happen. Also... this was my fathers first new car, and so it was a huge deal to him. Thank you guys for everything, you have earned a family of loyal customers.


Took the time to understand our situation

5
thankyoucasey on 09/04/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the first employee to greet us, till we walked out with a new Soul... the staff was fantastic! I have bought several new cars and the down to earth approach to customer service on display at this dealership was literally unlike anything I have ever experienced. The car we bought was not for me, but for my father who is older and on social security. Our salesman Badara Sow was unreal, and I mean that sincerely. He took the time to understand my fathers situation and answered every question we had (and that was a lot) without any sign of frustration. The rest of the staff as I mentioned was fantastic as well. Roberto and Steve also answered tons of questions and stayed hours past closing time to make it happen. Also... this was my fathers first new car, and so it was a huge deal to him. Thank you guys for everything, you have earned a family of loyal customers.


Excellent Customer Service!

5
LFamily16 on 08/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Badara Sow is a reflection of the quality and service of the Casey Kia dealership. He was great! Helped us get the vehicle and deal we were expecting. Great dealership to deal with and excellence service from every employee, from the sales person-manager-financing department. Thank you again!!


Excellent customer service

5
Teresa Mullen on 08/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Wonderful serviceThis is the 3rd Vehicle I have bought from this dealership and Badara is one of the best sales man I have ever worked with. Badara is friendly and knows the vehicle. I have had a great experience each time I have purchased a vehicle thanks to the Kia team but this time was by far the best. The entire staff at Casey KIA, including the maintenance staff, have always made me welcome and comfortable to purchase and bring my vehicles back for maintenance. I am 100% satisfied with the service I utilize at this dealership. Great job!


Great Experience as Always!

5
TMB on 08/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 3rd Vehicle I have bought from this dealership and Badara has been my sales representative each time. Badara is friendly and knows the vehicle. I have had a great experience each time I have purchased a vehicle thanks to Badara. The entire staff at Casey KIA, including the maintenance staff, have always made me welcome and comfortable to purchase and bring my vehicles back for maintenance. I am 100% satisfied with the service I utilize at this dealership. Thanks once again.


Excellent!! Very Satisfied!

5
msvjohnson049 on 08/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Badara Sow..... On a scale of 1-10 give him 12. Mr. Badara Sow went above and beyond to make my vehicle purchase enjoyable, fun and an AWESOME experience. I will highly recommend my friends to Mr. Badara Sow, Mr. Roberto Dial and Casey Kia. Thanks so much.


Promised a great deal and delivered, Great job Badara!!

5
vsf on 08/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My family had searched for many months to find the right car at the right price from the right dealer and this month we bought a 2015 Sportage at Casey Kia. This dealer seemed to have a reasonable inventory that allowed us to make a good choice. Our sales person (Badara) out-shined many other sales people we encountered at many other dealers. When I say many we went through at least 8 other dealers including 5 different makes of cars. we were pleased with Badara's personal attentiveness and down to earth style. thanks again


Great Service at Casey Kia

4.8
MissJudy51 on 08/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My husband went online to Casey Kia and saw a Kia Sportage that he thought I might like. I am glad he saw my new vehicle and we were introduced to Laura Gayle. A very nice person and went beyond to help us purchase our vehicle. The overall atmosphere of the dealership was very relaxing and everyone was so helpful. Would recommend Casey Kia and Laura Gayle our salesperson to family and friend. You guys are awesome!


"Very well satisfied".

5
Proud Kia Owner on 08/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in the market for a new vehicle and decided to take a trip to Casey Kia of Newport News!! I was greeted by a salesman by the name of Badara Sow!! (I have always tried to stay away from a male salesperson). But this guy made my shopping experience enjoyable, not like pulling teeth you get from some salesman. I am the proud owner of a 2016 Kia Sorento. I will highly recommend Badara and Casey Kia to anyone looking to purchase and automobile!!!


Casey Kia went beyond our expectations.

5
Richie&Rosie on 07/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I went to Casey Kia on July 26th to just test drive a 2016 Sorento. We had reservations dealing with the Casey Auto Group after a not so pleasant experience with Casey Honda earlier in the week. After pulling up, we were greeted by Mario Naranjo. I explained to Mario what we were looking for & that there was a specific stock# we were interested in. He located the vehicle, brought it around and started to give an explanation on the features and engine. To be honest, I didn't want to hear the rundown on the features and engine(I reviewed all that the night before). I just wanted to test drive the Sorento to make sure that it felt right and let Mario know that. He then said, "Hey man, let me do my job." Now to anyone reading this review and that last sentence, it was not what it sounds like. The best way to describe that would be how FRIENDS would talk to one another. It gave me a good smile and laugh. Mario started the test drive to show me some of the in and outs while driving which were definitely useful. He then let me take over and didn't mind one bit that we went further out of normal 10 mile or so test drive. When we got back to the lot, I told him the test drive went real good. He then asked what we had in mind. I explained that my wife had numbers she crunched and felt comfortable with after doing research on a few dealers including Casey Kia. I also explained that I didn't want to offend him by presenting our numbers which were significantly different than what was shown online for that specific vehicle. He assured me that he wouldn't be and with the rapport built up from our initial meeting, we decided to give Mario and Casey Kia a chance.After presenting our offer, Mario came back with his sales manager Roberto Dial. Roberto had his numbers/counteroffer and showed them to my wife. They sat there and went over each other's numbers and there was a discrepancy in the numbers that we missed on our research of the vehicle. Roberto was transparent with his numbers and my wife was pleased because none of the other sales managers we dealt with previously showed that transparency. Roberto then dropped his counteroffer down to meet what my wife had refactored. By that point, our little ones were starting to come out of the playroom(the best out of ALL dealers we had visited) and we decided it would be best to go home and think about the offer. Right when we got home, my wife started going back over the numbers and was satisfied that the counteroffer that Roberto dropped to was a good deal for us. I called Mario back and told him we would be back in Monday to purchase the vehicle. Casey Kia had the vehicle prepped to take home when we arrived yesterday. Went to the finance office and was greeted by Steve Jernigan. Here is what threw my wife and I for a loop. When you go into a finance office, what's the first thing said after the initial greeting? We are recording this for quality purposes and by law, yadda, yadda. That kind of thing makes you wonder why they have do that. It was something we noticed. Steve wanted to know how our visit was and were we satisfied first and foremost. Then he explained and offered the usual extended plans and such. We declined and that was that. After finalizing the deal, we went home as happy owners of a 2016 Sorento from Casey Kia. I apologize for the long winded post. But I feel that writing a short post wouldn't do Casey Kia justice. This was my family's experience with Casey Kia and if we EVER need another vehicle, this particular dealership will have the first shot at our business. Thanks again Mario, Roberto, and Steve. It was a pleasure dealing with you.Respectfully,Richie & Rosie


pleasing experience

4.6
ollie on 07/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Ms Laura Gayle is a professional, helpful, kind, and approachable agent. She is the best agent I ever dealt with. I will reccommend any I come in contact with to her.


Most dishonest dealership that I know

1
Fraud buster on 07/02/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

The posted a 2015 KIA Sedona on their website. I live an hour drive from the dealership so I called to see if vehicle, which was showing as available on their website, was still available and for sale. The customer service clerk looked in records and said it was availble and on the lot. I arrived 2 hours after talking with the customer service rep and before my engine was off, I was pounced on by one of their sales clerks. I told him the details of the vehicle. The sales clerk had no idea about this vehicle asked his boss who said it had been sold to their service department. When I said I called 2 hours before andit wasn't sold, the sales clerk sneakily went to the back to talk to his general manager, never to return tome again...he went out of his way to avoid talking to me. The slimy, yellow checkered jacketed general manager came to tell me it had been sold to the service d epartment the week before. He said nobody updates or makes changes to the site...lie!!! He said all sales men know the vehicles.....lie because salesman had no clue. I said they were dishonest to be advertising a vehicle and saying it was still available just toget me into their dealership. They are dishonest, misleading, shifty characters. I wouldn't send my worst enemy to their dealership.


Great Deal, Great People

5
F15epugs on 06/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I dropped by one evening to show my wife the Sorento and we were "trapped" by a salesman while looking in the window. The salesman was Matt Allen, a very nice guy trying to help us out. He was very friendly, answered questions, told us when he didn't know the answer but said he'd find out, and got my wife behind the wheel to drive around the parking lot since we weren't really ready to buy a car. We left the lot and my wife decided she wanted to keep her old vehicle. Fast forward three weeks and we were in the market to buy a car...for my son. Matt Allen saw me and came out because he remembered me and welcomed me back. We told him which car we were interested in, he got the keys and we went for a test drive. When we came back the dealership wanted to make a sale and we went through a short negotiation for a magic price. I told them I wasn't going to buy that evening without a little research since I had just discovered KIA. They came close, but we left. I told them I would do some research and get back to them on Saturday. When I came in with the price I was looking for based on a competitor's offer, Roberto the manager, met it. We actually came back to the dealership because of Matt, who had a family emergency that day (hope all is well), so we were helped by Brandon Thompson who was outstanding in his knowledge and very friendly. All in all we got a great deal on a car and a cardboard Soul Hamster to be awarded when the ad campaign finishes!


HAPPY

5
Happy1331 on 06/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Casey Kia on May 23,2015 just to show my best friend what I was interested in buying. He told me to test drive the silver soul and I did loving every moment sitting behind the wheel of my station wagon. It was a smooth and comfortable drive. I decided right then that I was leaving with a brand new car today. Laura Gayle is a great saleswoman as well as a very patient, knowledgeable sweet ladie. Laura was very helpful from the beginning to the end. My car deal was God sent because I am loving my low car payment. Thanks for everything and I am telling everyone about Kia


The best experience I have ever had.

4.6
Kathy5 on 06/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I went to many different car lots including other Casey's and walked through lots no one ever approached me to see if i needed any help. I walked on Casey Kia's lot and with in 2 minutes Mario greeted me and said how can I help. We set an appointment and i now own a Van. .


First Car

5
Luke on 06/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went out not really sure what I wanted to get but after a couple test drives and a good amount of time spent at the dealership, I ended up getting a 2015 Kia Soul (which I love). Ri'Chard was very helpful all the way through, wasn't pushy, and didn't try to just make a sale. The sales team overall was very accommodating and answered all my questions. Ultimately I came out with a decent price and a positive overall experience, if I happen to hear friends/family talking about needing a car I'd send them this way.


George Bozeman - 5 Stars!

5
Bgunn097 on 06/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great person and salesman. Very knowledgeable and honest. Highly recommend! Down to earth & extremely professional! All around great service. Would definitely buy another car from him. Thanks George!


the greatest

5
cperson155 on 06/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They care about you and try the best to make they deal happen. They are there to help the customer. I would recommend them to anyone.


Tuned In

5
ThtIneededTURBO on 05/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I thoroughly enjoyed my experience with Mario from the moment my feet hit the dealership pavement! Mario actually listened to what I said I wanted in my next vehicle... So well in fact, that he 'talked me off the ledge' and directed me to the care I REALLY needed versus the car I THOUGHT I needed. Mario was a delight to talk to and even joke with during the entire transaction. He made my car buying experience enjoyable. I love love love my new Kia.... THANK YOU MARIO!!!!!!!


Outstanding service

5
Dave on 05/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to CASEY KIA expecting a high pressure sales pitch. Instead I was pleasantly surprised and greeted by the General Manager who was very helpful. I wanted to get an idea of the price of a new Sorento since I bought one from CASEY four years ago. I drove away with a brand new 2016 Sorento and very pleased. Laura Gayle was our sales associate who took the time and answered all our questions. Very impressive lady....truly an asset to Casey KIA.


Brandon is fantastic!

5
Holly Koloski on 05/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I first started looking at vehicles more than a month ago I was indecisive and hard to work with (yes, I'm willing to admit it). So I went back to the dealership to see Brandon once again. This time I was pretty set on what I wanted (still had 2 cars in mind) so I was hoping for the best. After getting paperwork started Brandon had to go to another dealership to get the car I wanted, forever grateful for that! So we test drove after Brandon had to wait for me to install my 14 mo olds car seat in the car. When we returned and had more waiting to do everyone was very nice and accommodating considering I had my baby with me. My fantastic experience doesn't end there! Once we got everything where I needed it to be payment wise, Brandon went to put gas in the new car and came back with milk for my son!!! Oh my gosh - above and beyond what he needed to do. Well anyway, I just want to say thank you from the bottom of my heart to Brandon and James for everything they did for me and my son that day. I will surely never forget and I'll be back when it's time for another new car!


Bad situation made right.

3.8
Was a Kia fan on 05/22/2015

Customer Service: 4.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Took 4 year old Sedona in for service (bought at this dealer). Car was randomly locking unlocked doors all by itself and side door (electronic closing doors) would not close completely. Door handle was broken by a family member who did not know the door electronics did not work. Service person stated there were recalls on both electronic issues, but we were not notified. Apparently - this was an optional recall for the car company Kia (for Kia to notify customers - dealers were NOT permitted to notify their customers) - Kia "optioned" not to spend the money for the recall. (great way to take care of your customers) Time to make repair was reasonable. There were some issues with charges for services we did not authorize in advance and after talking to the GM the charges were reversed. The following day we noted that neither issue we took the car in for were truly fixed (they appeared fixed the prior day - but the next day the slider would not close and the car was randomly locking). Expressed my unhappiness to both the dealer on followup calls and to Kia corporate. Received a call from maintenance manager offering to pick up my car (giving me a loaner) and make all repairs for free, including broken door handle. Reluctantly took him up on the offer. Took considerable time to diagnose and repair, but we were covered by loaner car till ours was returned. While unhappy with the original situation, dealer took extraordinary action to make this right and there follow up was sincerely appreciated.


A great explained detailed information on buy a new car

5
Metri19 on 05/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Helped me understand everything and help me get into a new car with no problems and great knowledge of everything made me feel great thanks


Fantastic Experience Wonderful Service Spirit Lifting

5
Appreciative on 05/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. George Bozeman and Mr. Steve Jernigan are both great and represented the true meaning of Dealership. I recieved far more than I anticipated and I am sure whoever they deal with agrees with me. I greatly thank them both.


GREAT EXPERIENCE

5
kolelewsader on 05/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They worked on the price I wanted to pay very well and great people. Had the car I wanted and gave a good price with my trade in.


"Heather Harrington is the best"

5
darrell on 03/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

it is very hard to summarize my experience with casey kia in just a few words these people are amazeing. heather was soooo wonderful along with the rest of the staff there heather took the time to find out what i wanted and what i could afford she didnt try to sell me something i didnt want in the end i got my new truck and alot of extras i never would have thought i would recive because of heather casey has just got a custormer for life and i will STRONGLY recomend them to everyone once again thank you heather you truley are amazing


Great price and fantastic sales associate!

5
rick on 03/15/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently purchased a 2012 Kia Optima from Casey Kia in Newport News. Our sales rep Heather Harrington was a pleasure to work with. Not only did she drive the car from another lot to Casey Kia for us, she gave us a nice tour of the car, smiling and friendly the whole time, on the coldest day of the year with snow all the way up to here! She was fantastic! And after a nice test drive, we decided to take the car. Casey Kia's price was so good, we didn't even haggle. We are very happy with our purchase, and surprisingly happy with our experience at Casey Kia. We both normally dread the "car buying" experience, but not this time. Thank you Heather and Casey Kia!


Kia Soul purchase

4
bwwilson on 03/12/2015

Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

I was very pleased overall with my experience. My sales associate, Laura, was very friendly, helpful, and knowledgable. The overall price and quality of the car I bought are great and I feel relieved knowing I have the Kia warranty. The only complaints I would have are that I felt I received a lowball offer on the car I traded in (which also happened to be a relatively newer Kia) and wasn't given an explanation of how/why the trade in value was determined. Part of that is my fault for not asking. I also didn't like the hard sell push for the dealership added warranty in the business office. I understand it's the nature of the business but it was overkill at that point. I would recommend this dealership and definitely my sales associate.


Satisfied Customer

5
rudolph on 02/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After researching many crossovers I focused on the Kia Sorento. I hadn't purchased a car in several years and was skittish about going through this process. I worked with Laura Gayle to investigate a purchase. Laura quickly put me at ease and lead me through the process. I was impressed with her attention to my needs and her clear perception of my situation. She gained my trust and we were able to partner a great selection and an outstanding price. Laura went the extra mile to present the Sorento's features and insure I was able to use them. We closed the sale and I walked away a happy customer. Outstanding job Laura and Casey Kia!


Excellent treatment

5
Peninsula Purchaser on 02/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

After researching many crossovers I focused on the Kia Sorento. I hadn't purchased a car in several years and was skittish about going through this process. I worked with Laura Gayle to investigate a purchase. Laura quickly put me at ease and lead me through the process. I was impressed with her attention to my needs and her clear perception of my situation. She gained my trust and we were able to partner a great selection and an outstanding price. Laura went the extra mile to present the Sorento's features and insure I was able to use them. We closed the sale and I walked away a happy customer. Outstanding job Laura and Casey Kia!


OVERWHELMING THOUGHT OF LOVE

5
Jameka on 02/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I AM BEYOND WORDS FOR THE CUSTOMER SERVICE THAT I RECIEVED FROM CASEY KIA!!!! I WENT IN AND I FELT A DIFFERENT ATMOSPHERE THAT I HAD EVER FELT. THEY MADE IT A SMOOTH PROCESS FOR ME PURCHASING MY CAR. THEY SAT DOWN AND EXPLAINED THINGS TO ME AND THEY DID NOT BEAT AROUND THE BUSH THEY WERE VERY UPFRONT WITH THINGS AND HOW THE PROCESS WORKED, I AM NEVER EVER GOING ANYWHERE ELSE FOR ANY OTHER CAR BUT THEM!!!!


Customer Service

5
Jameka Vincent on 02/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Let me tell you that Casey Kia needs to be the one to train people on customer service skills this is so the truth. Heather Harrington and Roberto Dial are by far the best in customer service that I have ever seen. I had no idea that the phone call I made to Casey Kia Friday night would be a game changer for me. Speaking to Heather Harrington on Friday, her spirit and presence could be felt thru the phone. And meeting her that Saturday morning I knew without a doubt that this was the place that God wanted me to be at. During the process the financial manager was not only available if I had questions but he actually came from his desk and sat in a chair beside me to let me know my options. This was something that I was not accustomed to at all. Roberto Dial worked out all my options for me financially and did not put me in anything that I could not afford in budget. When I tell you he worked them numbers he did. They both stuck by me during the process and never let me feel as if I was just another customer or dollar to be made. I want you guys to know this is where you need to go to purchase a car. God doesn't make any mistakes when he puts people at certain places to help his people. I can now say that being there my FAITH has definitely increased because this is where God tried to show me that if I trust him and believe he will guide me. So these two need to show people about communication and how customer service is very IMPORTANT to run a business. And I greatly appreciate them.


Purchased of a Used Vehicle

5
2sharpe on 02/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you, Thank you, Thank you! I can't thank ya'll enough! For making my dream of being an owner of a 2-door sports car come true!! James Dennis was nice and friendly. Casey Kia really worked with me and my budget [recent graduate]. At first, I was nervous because we all know how most salesmen can be, but I felt so comfortable working with James Dennis and Steve. They really looked out for me, and answered all my questions. I was able to take the car home for a couple of days so I can see how it would drive to and from work. I never thought I would end up with a Hyundai but it was love at first sight when I saw my car sitting on the corner of the lot. I test drove another car that was there, but when I drove my little red car on the highway, it definitely gave me a reason to buy it, especially from Casey Kia! Thanks James Dennis and Steve!! :-D


Purchase of a new vehicle

5
Bryanj on 01/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We would like to thank the people at Casey Kia for their outstanding service. From dealing with our many wants and needs to finding the perfect Kia. Our salesman James Dennis and The General sales manager Roberto Dial did an excellent job and were very attentive to our needs. They found exactly what we needed and the whole process from the paperwork to explaining how all the new gagets worked was very pleasant. I will buy my next car from them without hesitation.


Best Kia Dealer!!

5
l2g2 on 01/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

These guy's Matt, Steve, Seth, they made buying our 5th Kia one of the easiest buy's we've every made. In the past we have had bad experience with Kia dealers but these gentleman turned that all around for us. They made our day pleasant, our experience with ease, and helped us find the car and financing that was right for us. They didn't let us leave till they felt that we were satisfied with everything from begining to end. We drove in with a Kia and drove off the lot with a new Kia. Matt worked with us to hunt down a car that made my husband happy, which isn't an easy task. Steve found us great financing that worked for our budget. Poor Seth kind of got the raw end of the deal. He did a great job detailing the car, but my husband has severe OCD, so he ran Seth back and forth three times. Seth was really great about it, even worked passed closing time to meet my husbands obsessions. We've dealt with four different Kia dealers in the past 15 years we have been together, and this team is the one!


Bad Experience

2.2
iambibl on 01/03/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 1.0

The following describes my experience.----Email to salesman WITH CC TO MR. SPARKMAN:Dear Mr. Thompson:I would like to describe my and my husbands highly unsatisfactory experience when buying our 2015 Kia Optima at Casey Kia on July 31, 2014: 1. We found that you were extremely knowledgeable, took your time to explain all aspects of the car, friendly and not aggressive. We did enjoy this aspect prior to buying the car. We had already taken the car for a test drive and negotiated a price before coming in to finalize the deal. Incredibly, we were still there for four hours, from 3 PM to 7 PM! Every transaction took a long time and I became extremely tired and hungry. There was absolutely nothing offered to me to help alleviate my discomfort (coffee, nabs, etc.). An apology for the lengthy process and an offer Can I get you something? would have been appreciated. All other dealerships that I have visited have an area set up with coffee and snacks. So my impression was that I was not a valued customer. 2. I felt patronized and condescended to several times:*I did not like the joking when I brought up a request or noticed something incorrect.*When I asked about an suv, you answered, Are you sure that you can handle that?.*The finance officer talked about several extended warrantees that we did not understand. He said, Oh, I can see that you need pictures or something similar. This statement was unnecessary, unprofessional and extremely impolite. I said that we wanted to finance a portion of the cost; he then made calls to ? without explaining what he was doing. BOA offered a good rate but he mentioned several times that we should go with LFCU with a slightly higher rate because we do our banking with them. We found this strange. All of this took time and we were already exhausted. 3. The car had been detailed before we arrived. I noticed that you took the car back to the detailer sometime during the signing process. I thought that the detailers probably missed something. Before taking possession of the car, I thoroughly examined it. This car had been detailed at least two times, but I still had to use a tissue to remove all of the white packaging pieces left on the car to determine if they were flaws. You then offered to do another detail job when we come in for the tags. This company needs a new detail crew. I did find a very small paint chip which you said would be fixed. 4. On August 8, Sherry ? called to let us know that the tags had arrived. She said that we could pick them up then or wait until the 30 day checkup. 30 day checkup??? Neither my husband nor I remember hearing this (and we definitely would remember, especially since it did not involve numbers). 5. The recorded message that we received from your General Manager, Mr. Sparkman, sums up the entire experience. We have always had someone personally call, usually a receptionist, to inquire about our visit and to see if we needed anything. We were warmly greeted by Mr. Sparkman when we first arrived to look at the Optima; but the automated call a few days after we bought the car was impersonal, cold and the opposite of a genuine concern about our experience.Sincerely,Betty Lawrence----Mr. Thompson responded with a thoughtful and apologetic email. Never heard a word from Mr Sparkman.----Email to Ms. Sherrick, KIA Consumer Affairs, October 24, 2014: I would like to ensure that Corporate HQ is aware of my experience when I purchased a car from Casey Kia, Newport News, VA on July 31, 2014. I am adding additional information regarding the below experience. I visited the showroom a second time to pick up the tags and waited in the reception area where, to my utter surprise, I saw coffee pots and a machine with nabs! I still dont understand why Mr. Thompson never apprised me of their availability when I repeatedly stated how hungry and tired I was. On another occasion I wrote an email to Mr. Thompson asking for help with the media systems in the car; I never received a reply. This occurred after he responded to my email apologizing and saying to contact him with any questions. No response.----Posted experience on Kia FACEBOOK page. No response.----Dec 31, 2014:Went to Casey Kia to cancel the extended service contract and to appraise my Kia because I intended to sell it. MR. SPARKMAN assumed that I was a new customer and approached with extended arm for a handshake. I told him that I would not shake his hand because he had never contacted. HE BECAME ANGRY AND TOLD ME TAKE MY CAR SOMEWHERE ELSE BECAUSE HE DID NOT WANT MY CAR ON HIS LOT!!! He reacted like a petulant child and walked away. He then stood in the office doorway watching while I signed papers to cancel the contract!! ----Because I never did like the car and wanted nothing more to do with KIA, I sold it to CARMAX the same day and purchased a different car from Tysinger Motors, Hampton, VA. I lost a lot of money but the peace of mind is well worth it.


Purchase of New Auto

5
cheryll.holmesmcknight on 11/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in to look at a vehicle shown on the internet and to meet the Internet Salesperson. I was immediately taken over to another Casey dealership not far away and viewed the vehicle in person. I was very impressed with what I saw, as this was a special, "bucket list" purchase for me.


George is The Bomb

5
foxtrot152 on 09/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just wanted to drop by and say that i had a great experiance at the Casey Kia. George Bozeman helped me get into a great car he worked hard to make sure that I got the best value for my money. The transaction went through with out a hitch. i would recomend George to anyone who is looking for a no nonsence sale of a quality vehicle. George will work to get you the best deal he can.


Thank you Casey Kia!

5
robertbkramer on 09/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After putting over 215,000 on my Kia Rio, Sarah Smalls helped me walk out with a new vehicle I loved that was within my budget. I love my 2014 Kia Soul! Sarah was kind and she truly understood what I wanted in a vehicle and at what cost.


My experience

3.8
dpalm21 on 09/15/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

We didn't have a great past credit history but Casey KIA gave us a chance and let's u choose from a good selection of cars they even made sure the price fit our monthly budget! I will be buying from them again!!Our salesman David did a great job!!


Amazing

5
liliput on 08/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went Casey Kia and worked with Sarah Smalls after sitting at Casey Volkswagen for hours and receiving bad customer service. I did not have a lot of hope that my experience at Casey Kia would be different but I had spoken with Sarah on the phone and she was very positive so I decided to give it a try. When I arrived on the lot I was greeted immediately and asked if I was there to see someone certain, I let them know that I was and they took me right to Sarah. Sarah was optimistic, positive, realistic and encouraging through the entire process. I really did not think I would be able to finance a car, especially one that I really wanted but they made it happen. I worked with Sarah, Brandon, Rebecca and Sean at Casey Kia and they were amazing. I would never go back to Casey Volkswagen but Casey Kia will see me again!


EXCELLENT!

5
angela.r.smith.121 on 08/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Laura Gayle, Roberto Dial, Steve Sparkman, Francine Stewart, and ALL the support staff deserve RAVE REVIEWS! The friendliness, efficiency, and customer service could not have been better! KUDOS to Casey Kia!!!They HEARD me, worked with me, and met the terms I needed. I love my new Sorento!


Kudos to Casey Kia!!!

5
Angie Smith on 08/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Laura Gail, Roberto Dial, Steve Sparkman, Francine Stewart, and ALL the support staff deserve RAVE REVIEWS! The friendliness, efficiency, and customer service could not have been better! KUDOS to Casey Kia!!! They HEARD me, worked with me, and met the terms I needed. I love my new Sorento!


love Sarah and Roberto

5
s&j on 08/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sarah was a very nice sales person and was willing to do the best for us. We looked at three different cars and decided on the Forte. Got what we wanted and payments pretty close to what I wanted.


From Just a Thought to Got it Done!

5
jjmorant on 07/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My son and I were just thinking about the possibility of getting a new Optima (black preferably) but I had no funds to make that work. We had a Soul and had brought it in for its service. While there my son looked around the lot and saw one of the models he really liked. He told me about the vehicle and I told him that if they could make it work, we will do the trade. As usual, Sarah and the crew at Casey got to work and helped us get it done!! Everyone was so courteous and helpful throughout the whole process! They made us feel like part of the family!We couldn't get the black one but my son got one he really liked! I am happy with his choice. This is an updated graduation from college gift for my son. I must say, it does make him look more like a college grad! Special thanks to Brandon, Roberto and Steve--you too, Angie!! :) Sarah was fabulous, friendly and knowledgeable


Oil change for my car

5
Ydavis1970 on 07/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Big Juan was very professional and accurate and quick on servicing my car. I really appreciate the customer service that was giving to me by him and the service manager who was on duty during my visit.


Excellent

5
G_corprew on 07/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our second car purchased was an even better experience than the first, we were very pleased by Laura and Roberto's eagerness to not let us leave unsatisfied. I highly recommend this dealership to any friend or family member.


Best place to buy a car in Virginia!

5
accessfjc11 on 07/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I are soon to retire and we decided to trade the Kia Sorento for a Kia Optima. After a couple of days thinking about doing this we decide to go for it. Brandon Thompson was our sales consultant. We spoke with him over the internet and through email. Back and forth the email continued until we reached an agreement we all could live with. You know how that goes when buy a car. We missed out on the white car that we wanted and decided we would take the red car. We sent Brandon a quick email and asked if they still had the dark silver one. We did not hear back from him so when we pulled up on the lock we were looking for the red Optima. Well to our surprise Brandon had found one dark silver one and had it sitting at the front door for us when we got there. That was a very nice surprise. To make a long story short we could not have asked for a nicer, more helpful sales consultant than Brandon. Brandon went over and beyond to make our trading experience easy and pleasant. It was the best experience we have had trading cars dealing with Brandon. If you want excellent customer service, a special person to deal with, and someone that will do all he can to help you go to Casey Kia and ask for Bandon Thompson. My wife and I have purchase three Kias, this is our third one. When we purchase another one it will be a Kia and from Brandon at Casey Kia. Do not miss out on this stress free buying experience. When you walk out those doors and step into your new car you will say to yourself it was one of the most stress free task you have ever accomplished.Thank you Bandon for all you did for my wife and I, we love our new car.Fred and Mary Clatterbuck


Exceptional Car Buying Experience!

5
bundrum on 06/29/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Casey KIA was outstanding and quite frankly the reason I purchased my new car from them. I was in the market for a car and had been to several dealers in the area. Some seemed disinterested in my business altogether and others were so aggressive for a sale I felt I was border-lined harassed. This was not the case at Casey Kia, the entire staff was helpful, professional and treated me with great care. Brandon Thompson was exceptional: personable, knowledgable, patient, and very respectful of my time, going out of his way to get me the car I wanted at the best possible price. There were dealers with the car I wanted closer to where I live but making such a big purchase only felt right when dealing with the people at Caseydefinitely worth the drive! Rebecca Hawley, and Charlie H. also went out of their way and I truly recommend this dealership.


2014 Kia Optima Purchase

5
EDWINP on 06/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My overall experience with the whole staff at Casey Kia was outstanding from the moment that I walked on the lot and left with a new vehicle. I was treated with respect and fairness I would recommend Casey Kia to anyone looking for an honest and might I say fun buying experience.


Very pleasant experience love my Kia Sportage

5
mslady55 on 05/31/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased a Kia Sportage on the 27th 2014 my sales person wasLaura GayleI explained to her what I wanted and when I needed she was very professional courteous knowledgeable and made me feel right at home.I got just what I wanted without the haggling headaches or pressure and together we selected a car that fit me perfectly.Very pleased with my purchase and if the need arises to purchase another car I will be back to Casey Kia


A MOST PLEASURABLE EXPERIENCE

5
glendafamilant on 05/29/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our first encounter was with Brandon Thompson, he was very informative and helpful. He answered all of our questions and informed us of many facts regarding the Optima and early lease termination possibilities. We received a very nice follow up call. We returned to the dealership two weeks later and met Sarah Smalls. She was excellent as well. She answered all of our questions and was very knowledgable about the company, the product and the financial aspects. We could not have had a more pleasant experience. Plus, we got a great deal and now own an Optima! We were treated with respect and received straight answers and had no surprises when it was time to sign papers. We love driving our beautiful new Kia!


Love my Optima

5
vladygar86 on 05/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After visiting Casey Kia and test drove a Kia Optima out of the car lot, we knew that we wanted that car from that dealership, and especially after meeting Sarah, the decision was a an easy one to buy. The hard part was deciding the color, because all of the choices were extremely impressive and vast. Thanks for a great service, we will definitely come back for more in the near future.


Great choice, great sale lady, Thanks Sarah...

5
V. Garcia on 05/28/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

"We like her from the beginning", those words came from my wife, and that experience made the buying a car at Casey Kia a no-brainer for us. My only problem was picking which car I was going to drive out of the car lot with. So many choices, so many colors. Great Job Sarah, and thanks a lot Casey Kia.


Just looking, but left with two!

5
ebnystrr3 on 04/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a 2012 Kia Optima and I was just looking around the lot to see what they had and what new amenities were in newer cars. My fiancee and I were there to look for her a new SUV, we are adopting and I wanted better safety and hands free for our soon-to-be son. I took a 2013 Optima Hybrid for a ride and she took the 2014 Kia Sorento, WE FELL IN LOVE. To make matters worse, the sales staff was amazing, attentive, relaxed and just wanted the best for us, even it was for me to keep my 2012 and us to explore different dealerships. My budget is comfortable and I did not want it to be tight, I told the sales agents that we did not want payments being any higher than what I was paying for my 2012 and that my fiancee's budget was limited. I upgraded the interior, now have navigation and better gas mileage, plus I am paying less than what I was paying before, including the additional maintenance and miscellaneous coverages. My fiancee has a newer car by 6 years, now has navigation, optional 3rd row seating, heated and cooled leather seats and it is NOT a mini van (yes, this was extremely important for her). She, too, got the additional oil maintenance, tire rotation, miscellaneous coverage for tires, nicks, and damage. Our payments are still in the same ball park as what I was paying alone and we could not be happier.Brandon, Laura and Roberto were amazing and if you are going to buy a new Kia, stop by Casey Kia in Newport News. They are more interested in making you happy than padding their pockets.


They LIstened to me!

5
shawl1 on 04/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

I went in late evening and Sarah came up to me and we discussed what I was looking for in a car. I test drove the Soul the Forte and the Rio and Sarah was very knowledgable about the cars and laid back. We talked about what I could afford and she kept me on course because I love all the bells and whistles and she helped me so that I was able to get some of the ones I wanted. Seh called and checked in on and I felt like I was talking to a friend instead of a high pressured salesman. She explained the entire process along the way and introduced me to the team that would be helping me wiht my financing. On the day I picked up the car Sarah was right there and she took her time as we went through everything that the car had to offer she walked me through each thing so that I had knowledge of each step. Then she set up my first appointment for the 30 day check up and text me the date and time. The other thing I loved about Sara was that she was very respectful of my time. She would text me instead of calling me which was great as I could answer her and let her know where I was at. The management and the Finance manager were great too. They worked closely with me explaining each step and what we were waiting for. I would recommend this dearlership and the Kia to anyone I know. I will tell anyone I know looking for a car to go to Sarah because she really does deliver and takes care of the buyer.


very good service

4.8
DOUGLAS RICHARDSON on 04/18/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I RECEIVED WONDERFUL SERVICE AND WORK FOR CASEY KIA. MR BIG JUAN THANKS FOR THE GOOD WORK AND KINDNESS.


Great Dealership

5
AmarliaOsouna on 04/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ive always taken my Kia optima Hybrid in for service and this particular service needed my car to stay for a couple of days. Casey KIA was nice enough to let me hold a new vehicle while I waited for mines to be completed. I was teamed up with Laura Gayle and what a delight it was to work with her. She listened to my concerns and answered them, she made sure I picked the car of my choice (loaner) and insisted I try another if I did not like the one I currently had. From there I grew attached to the Vehicle I drove for a couple of days and ended up leasing it. After the purchase she helped me familiarize myself with the new features and the next day (a lot changed from 2011 to 2014). Also thanks to Mr. Dial the Sales Manager and Mrs. Stewart service Manager, and the friendly crew!


They LIstened to me!

5
Laurie on 04/08/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They LIstened to me! I went in late evening and Sarah came up to me and we discussed what I was looking for in a car. I test drove the Soul the Forte and the Rio and Sarah was very knowledgable about the cars and laid back. We talked about what I could afford and she kept me on course because I love all the bells and whistles and she helped me so that I was able to get some of the ones I wanted. Seh called and checked in on and I felt like I was talking to a friend instead of a high pressured salesman. She explained the entire process along the way and introduced me to the team that would be helping me wiht my financing. On the day I picked up the car Sarah was right there and she took her time as we went through everything that the car had to offer she walked me through each thing so that I had knowledge of each step. Then she set up my first appointment for the 30 day check up and text me the date and time. The other thing I loved about Sara was that she was very respectful of my time. She would text me instead of calling me which was great as I could answer her and let her know where I was at. The management and the Finance manager were great too. They worked closely with me explaining each step and what we were waiting for. I would recommend this dearlership and the Kia to anyone I know. I will tell anyone I know looking for a car to go to Sarah because she really does deliver and takes care of the buyer.


The Walton's

5
awalton89 on 04/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sarah is a wonderful sales person. She was very excited to help, and made the car buying process pleasant. I would definitely recommend her. Thanks


Outstanding sales person

5
Samboulware13 on 03/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff is very good at his job and gave me superb customer service. Very friendly and works hard to make customers happy. Always had a smile on hose face when working with me. He has made me a very pleased customer. I wouldn't have wanted to work with anyone else.


My experience at casey kia was amazing. Jeff came up to...

5
ajesus87 on 03/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at casey kia was amazing. Jeff came up to us when we first arrived and was very friendly and honest with me up front about what I would need to go through to get a new vehicle. He helped me understand how important it would be for me to get into a new more reliable vehicle for my family. He really worked well with me in his negotiations and he is a very friendly and patient person the entire deal. He didn't get frustrated at any time. I really enjoyed my experience with him and I would recommend any of my loved ones to work with jeff.


I went to Casey Kia to look at the new Kia Optima and...

5
DeanJaeger on 03/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Casey Kia to look at the new Kia Optima and Sportage. I was paired with Jeff Melick (salesperson). The Kia Sportage was a little big for my needs so I test drove the Optima. After Jeff explained the different trims (LX, EX, SX), I decided on the EX. The EX was perfect for my price range and has a lot of style and features for under $30k. I wasn't ready to buy that day and the dealership was very understanding. I felt no pressure by Jeff or the dealership to buy. After checking out the competition, the Optima was the car for me and I headed back to Casey Kia. The selection of colors was limited for the specific packages I wanted but Jeff worked hard to find the color and trim I wanted at a partner dealership, and hooked me up with a similar model Optima to drive while mine was delivered. That was late on a Saturday and by Monday afternoon my car was ready for pick up. With the rebates and offers, I was given a great price and a low interest rate. I bought the car and overall, I am very satisfied with the entire process. I definitely would recommend Jeff and Casey Kia to my friends and family.


Jeff was awesome with great customer service. After a...

4
Archrisp on 03/11/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Jeff was awesome with great customer service. After a long search he got me the vehicle I exactly wanted. I was very pleased with his service!!


Went to the dealer for service on my 2012 Kia Optima, and...

5
dmajan on 03/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to the dealer for service on my 2012 Kia Optima, and asked some questions to Jeff about the Kia Hybrid and what my options were on my current lease. He was very informative and showed me the car and explained all of its features. I wanted the 2013 Hybrid and he guided me through the whole process and was very helpful and friendly at the same time. I ended up getting a great deal on the 2013 Optima Hybrid after the trade in. Again, I'm never disappointed with the service, and I would recommend Casey Kia hands down if you are looking for a new car.I would definitely work with Jeff in the future; he truly was of great help, very knowledgeable, and overall a great guy. He made the process look very simple and all the time I felt that I understood the deal I was getting.Thank you Jeff!Daniel Majan


Jeff Melick was the BEST.....he was patience and kind. He...

5
crcclark on 03/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff Melick was the BEST.....he was patience and kind. He answered all my questions and put in the right car that worked for me. I truly appreciate him and I think him for his time.


Excellent Service Hands down!!!!!

5
DMajan on 03/11/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went to the dealer for service on my 2012 Kia Optima, and asked some questions to Jeff about the Kia Hybrid and what my options were on my current lease. He was very informative and showed me the car and explained all of its features. I wanted the 2013 Hybrid and he guided me through the whole process and was very helpful and friendly at the same time. I ended up getting a great deal on the 2013 Optima Hybrid after the trade in. Again, I'm never disappointed with the service, and I would recommend Casey Kia hands down if you are looking for a new car. I would definitely work with Jeff in the future; he truly was of great help, very knowledgeable, and overall a great guy. He made the process look very simple and all the time I felt that I understood the deal I was getting. Thank you Jeff! Daniel Majan


Ms.Laura wa very knowledgeable in helping us find the car...

5
ms_yvonne70 on 03/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ms.Laura wa very knowledgeable in helping us find the car we purchased. She gave us quality service with no pressure to decide, also provided information on the Kia forte. She was very attentive to our needs and budget we wanted to have as a monthly payment. The overall Customer Service is and was greatly appreciated. We thank you very much for asissting us.


So when we first drove up we were greeted by the time we...

5
nathanreesman on 03/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

So when we first drove up we were greeted by the time we had gotten out of our car. The car we had originally went in for had been sold the day before but Jeff was able to find us a great vehicle in the price we wanted. He really worked with us and wasnt pushy. We really felt comfortable with him and he really helped us out. Jeff made it less stressful and fun. It was nice that he talked about alot of things other than cars and we had alot in common. Thanks so much!!!


Very helpful dealership! Wasn't stressful at all like...

5
dgtldonkey on 02/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very helpful dealership! Wasn't stressful at all like a lot of dearships can be! We had a wonderful time and couldn't have gotten a better deal on our Kia Sorento SXL AWD anywhere else! :)


This was my first car buying experience after meeting my...

5
Eternal16 on 01/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first car buying experience after meeting my salesman Jeff he showed me a car that was a potential "THIS IS IT" car. After a few days of great customer service I decided that "THIS IS IT" and purchased the vehicle and for my first car buying experience it was easy affordable and had no problems.


$19,495

Mileage: 21064

Color: BLACK

Transmission: 6-Speed Automatic

Contact seller for Body Style

City: Newport News, VA

Engine Type: 2.4L I4 16V GDI DOHC

$11,995

Mileage: 85949

Color: SILVER

Transmission: 6-Speed Automatic

Body Style: Crossover

City: Newport News, VA

Contact seller for Engine Type

$15,697

Mileage: 27710

Color: WHITE

Transmission: 6-Speed Automatic

Contact seller for Body Style

City: Newport News, VA

Engine Type: 2.4L I4 16V GDI DOHC

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