Raul was great. Everything else was awful.
Went in on a Thursday to get my car appraised with an appointment. When I got there the gentleman that was supposed to do the appraisal stepped out, so we waited to see if he would be back soon. In the meantime, Raul took me to look at some other vehicles, since the Charger I was interested in was "not ready yet". I left that day with no appraisal and didn't get to see the car I was scheduled to see after about an hour there. So I was told to go back Monday. I got a call Monday about 5 minutes before going in stating that the car was not ready yet so not to go in. Was told I would get a call when it was avaialble.....the week has come and gone and still no call. I would not mind really, but why make an appointment with someone when you don't have what they are interested in....also why say the car is getting appraised and have the gentleman doing appraisals not even there...All felt like a waste of time.
My salesperson was Lisa grafton and she was so awesome and took care of me throughout the whole process. I would definitely send friends directly to her. I'm so glad I meet her and that she got me into my new truck!
Pleased to do business with a dealership w/ Christian values
So blessed to do business in sales, Lisa Grafton, and finance, Lucas Grendahl, both Christians, to purchase an MKZ at a price I could afford.
Everyone did a great job from start to finish Jeff and Michael are the best-selling team is have ever got to work with on buying our new car . I always been a Ford man but now I am casa ford man .thanks for everything you all did for us . Monty Allison
Customers are family
Alex helped us out with the purchase of a new 2017 Explorer. We originally went in to see the Lincoln MKX and the Edge. Alex was very patient and allowed me to explore many options. He also got me a no hassle deal once I had decided to go with the explorer. He was thorough and explained all details about the vehicle without pushing. I know I got a great deal at Casa!
Very Satisfied with the Customer Service
Thank You for all the work you have done for me. Yesterday you reminded me why I have always come back to Casa Ford, Great Service and sales agents willing to go above and beyond to help the customer. The financing officer is genuinely looking out for my best interest. We could have closed the deal last night but instead he is waiting for the best offer.
Excellent Buying Experience
Once again Omar Herrera delivered exceptional service! From the moment we called him looking for the vehicle we wanted up until we decided to purchase.
Excellent customer service.
Casa Ford with Omar Herrera helped me on getting a new car (Escape 2017) with the color that i was looking for and on the side they helped me with my credit score plus my interest was real low. I am so glad with Casa Ford and Omar Herrera that i being with them since 2003.
Buying a car experience
Thanks to Onesimo and his Managers for taking very good care of me. Every one was very nice, professional and attentive to my needs. I hate that I forgot the managers name because I had lost my phone there the night before and next day he opened every truck in the lot to find my phone. Not many managers would have done that and I am very grateful to him. And yes, my phone was in one of the trucks. Thank you Casa Ford.
I was in and out in less time that expected. Eladio was excellent in answering all questions about the vehicle that I was looking for without the added "fluff" that other dealers usually throw at customers. This provided a pleasant experience.
Finally a dealership that didn't make me feel uncomfortable about buying a vehicle. Mr. De la Torre is by far one of the best sales reps that I've had the opportunity to encounter. Whatever information I need or test drive he was able to answer every question I had. I would totally recommend casa ford and definitely go find Mr. Onesimo De la Torre.
they tried to give me $10,000.00 less than trade in value
my NADA guides book value was $39,000.00 they offered me 29,000.00. I asked if they follow the NADA guides the guy got upset got un and left.went to shamaley and got $38,000.00 for my trade in.be aware they will scam you
Bought a new 2016 Ford Focus
Our salesman, Michael Brucker, was fantastic. He was very patient and thorough. I never would have considered a Ford, but my husband drives them at work and suggested it. There is a disconnect with what one is promised online and on commercials in regards to monthly payments and the reality of the dealership. All was great except we left after 10:00 pm. Saturday night. The finances were the weakest link. By then, we were exhausted and the explanation of the finances were rushed. Michael Brucker was a 5 in all areas. The manager and finance department were 4s.
Pedro and Patsy
Wow, what a great service provided by Pedro and Patsy!!! Great team at casita ford as well! Can't say the same about Mark, Kind of pushi with his gap and insurance services and had a "short circuit" while asking for the details about them and came accross as hiding something by explaining to little or giving such a quick/short answers. All of the pictures on his cubicle also seems as he is trying to intimidate you in order to make you sign for the additional $2k for something that not everyone needs. Thank you Pedro and Patsy, definitely We will send you new customers!
Poor customer service, unethical business practices
I rarely write reviews, but I feel others need to be aware of this business and their unethical business tactics. Me and my wife stopped by Casa Ford on July 9th, 2016. The first salesman that approached me was a guy by the name of Roberto. He was friendly, which we admired, however, I got straight to the point. I told him what specific vehicle I wanted and gave him the VIN number which I got from the website. We haggled with the manager and finally told him I would agree with a higher payment. In addition, we had a good trade-in and I was giving them a $1,000 down payment. Make a long story short, the deal didn't go through and we walked out without getting a new car. Upon looking at the salesman's paperwork where he started crunching numbers, it turns out they were trying to give us way below what our trade-in vehicle was worth. This was very upsetting, however, I gave them a chance.. The manager would not budge on the specific payment I wanted or the amount I wanted for my trade, even after I agreed to go with a higher payment. Big deal, me and my wife agreed to wait a little bit before looking at another dealership. Here's the main reason for writing this review and the reason I believe, in my opinion, that the dealership screwed up. Less than a week later, guess what? Roberto called my cell phone and asked if I had found a vehicle. I told him no. He said he had good news and to come in the dealership because they had new incentives. He called me my cell phone over the next several days, for a total of 4 times. I finally spoke to him and told him that the manager SHOULD HAVE settled for the specific monthly payment I was asking for. He said, "I know," and said he had new promotions, incentives and discounts. I sounded too good to be true. He continued by saying he was close to closing the deal and getting me into my new car at the right price and payment. In the end, the manager finally contacted me and said he would look into it. I explained to him our current financial situation. He said he would have Roberto call me back. Roberto did not call me back. I figured if he has already harassed me several times, they must be willing to sell me the vehicle on my terms. Instead, Roberto sent me a lame text message which included a high monthly payment I couldn't afford. It was worse than before. First I must say, this is very unprofessional on his part and on the part of Casa Ford. Why not call me back and discuss this matter over the phone? I contacted the dealership and looked at their website and realized that there is NO new incentives or promotions. It was a lie. This dealership should re-train their salesmen and teach them to NOT give customers false hope, empty promises and lie about new incentives and promotions being available and telling customers, "I have good news", when in fact they do not. This is misleading and false advertisement. This guy was just desperate to make a sale. The point is, DON'T LIE to customers! Even after I walked out that first day, they called me several times, but never made an effort to get me into the vehicle I wanted. Once a customer walks out, dont call them back unless you truly have good news and are willing to make a sale on that customers terms. If you can't do it, drop it, move on to the next customer. Very disappointing to say the least. Buyer beware.
It was a good experience. Joe Colon is a good guy and it comes across in his dealings. He is the reason I have been doing business with Casa Ford for the past 9 years. While he does use Sales Techniques, I do not feel he is trying to out maneuver me. Joe and Alex help me accomplish what I needed with the truck deal. Very good and professional TEAM!
This dealership went above and beyond to make sure that I was taken care of. Joe "Rocky" Colon did any and everything that he could to make sure that my wife and I got a truck that would suit our needs. Once my wife and I found the truck we wanted we were turned down for the loan for it by every bank. Mr. Alex Aguirre the F and I manager had to personally call the banks and finally after 5 days got me approved for a loan. Words can not express the hard work of these two individuals. Without them I would have had to get a used truck in mediocre condition and who knows when it would've gave out, but because of them I am now in a brand new Ford F150 with everything under warranty I can not thank these gentle man enough. Definitly recommend this dealership with special regards towards Joe and Mr. Alex.
No service after the sale
Check engine light came on on my under warranty F250 crew cab 4x4 that I bought at Casa Ford.Made an appointment and dropped it off Monday morning. Didn't get it back till next Monday afternoon. 8 days. Everyday that I called they said Tomorrow. Then they charged me $100. to reprogram the computer-not covered under warranty-Duhh ? When they brought it out it was filthy dirty from being out in the rain and dust. I didn't even get 1 mile before the check engine light came on again. So I went back and they told me that I had to leave it again- another week ? No Thanks. Not the only Ford dealer in town.
Joe "Rocky" Colon is everything you would want in a salesman, attentive, knowledgeable, going the extra mile to find solutions, outstanding customer service, was looking for refinancing my daughter's car and bought a new one for my son instead. Joe is an asset to your organization.The person that did all the paperwork was equally outstanding but I can't remember his name, please ask Joe the man deserves the recognition as well.
Best service ever. Mario Almieda
Went in looking for a better suited car for my daughter she's going to be a first time mom. Mario met us right up front and he was like an answer to our prayer. He was not at all pushy with our many requests and low budget. He did everything in his power to help us get the kia soul. I appreciate everything he did. Mario is a gem among the salesmen if I do say so myself.
El personal es muy amable y respetoso menos MANNY SIGALA pesimo servicio de parte de el DEVERIAN CAMBIARLE DE POCICION NO TIENE LA CAPACIDAD DE RESOLVER UN PROBLEMA CON UNA LLANTA ADEMAS PREPOTENTE CON LA GENTE Y MISMOS COMPANEROS DE TRABAJO.....
My salesman Joe Colon was awesome, and very helpful. I would definitely recommend this salesman to everyone if you have to buy a new or used car, go to Casa Ford Lincoln.
If you need a car and are looking for good service stop here and ask for Mike Gonzalez he is the sales man that help me and my wife get this new car deal done. Mike was great very patient and really went out of his way to give us great service. If I'm in the market for a vehicle i would differently look him up you will not be disappointed.
great sales person,facilities and great services
As soon as we got off our vehicle, James greeted us promptly and courteous. when he found out what our needs were James instantly headed us in the direction of the vehicles we were looking for. After a while I could not find the kind of pick up to m liking. We started walking back to he show room, when James suddenly stopped and told me, there's one more and we went to the vary back of the lot and lord behold there was the pick up I was looking for. From there we went to the show room and signed papers. James is very knowledgeable about ford vehicles. Every question I asked him he had the right answer. Also very instrumental in me buying was Mark Duran. I am in the process of buying another vehicle around Dec., and guess where I'm going. Casa Ford and talk to James. Thanks.
This dealership was great. Awesome sales team that helped me find the right car for me and sent me home happy. Would definitely recommend this dealership to everyone!
My Salesman Onesimo De La Torre was very helpful, and I recommend him. If you have tobuy a new or used car go to casa ford they have best cars in the market.
Thank you George and Paco for being so kind and helpful! George was very professional and made the experience very easy! I LOVE my new automobile!
My Salesman Josh Sizemore was very helpful, knowledgeable, kind and attentive to my needs. I am so in love with my car that he recommend it and it is my first car too. Toyota Camry :) :) :) I totally recommend Casa Ford Lincoln to whoever who wants to buy a car. I had already told my friends and family all about it. Great customer service and I'm sure all the customers felt welcomed just like myself.
James and Alex did a good job of getting me a good deal.
Alex Rios was very professional and helpful. Made my buying experience great. Will definitely refer family and friends to go see Alex at Casa Ford.
I'm very pleased with my vehicle the help that i received was amazing. The sales rep. was so kind and attentive to my needs. I will definitely come back and buy a car at casa ford. My new favorite place to buy cars. Thank you Lucy and Mike you guys are amazing.
No pressure/Great service
Nice place and the people very helpful.Good experience and there was no pressure to buy.I found the vehicle I wanted and it had all the options I was looking for.The salesman,Mr. Esparza,went out of his way to find what I was looking for.
Was lied to by Alex Aguirre regarding warranty I had when finalizing and signing contract for my car. I was in an accident and it was a total loss. I had been told that if I ever totaled it while paying it off, I would be given $5000 towards a new car at the dealership. Well it turns out, that's only if it's stolen and recovered and considered totaled. What a great way of doing business. Also, they apparently can't find my contract and so now it's up to me to to prove anything I signed on.
It was a pleasure to make business with Casa Ford. Mr. Nazario Meraz was always ready to answer our questions and helped us to make the right decision. This is the third vehicle that we purchase at Casa Ford.
Looking to buy a new truck. If you go to Casa Ford look up Matthew Martin. This gentleman worked hard to get me a good deal on my new Ford Truck. It took a while but it was worth the hard work by M. Martin.
My Salesman Joe Colon listened to my needs & helped me make the process of buying a new 2016 Ford Edge way easier. He was knowledgeable & prompt to all my questions.
He was very helpful to me and my parents . Answered all of our questions even though we asked one too many he was professional with his work and made us satisfied at the end of our purchase .
Great service and very knowledgeable salesman!
I am completely satisfied with the overall experience I had buying my new truck at Casa Ford Lincoln. My sales representative Oswaldo Sarabia was extremely kind, knowledgeable, patient, helpful and overall a true professional. I would recommend anybody in the el paso area to definitely stop by if you are in the market for a new or used vehicle. This was the by far the best car buying experience I have ever had!
My salesman, James Czekalski, helped to make the process of finding another car after my accident pain free! He provided GREAT customer service and made sure I was taken care of!!! I'd recommend James to all friends and family looking for a vehicle.
Sales person very knowledgeable about a variety of vehicles
Ozzy Sarabia is a very knowledgeable sales representative. Casa Ford is very lucky to have him ontheir team!!! Ozzy went out of his way to make us feel welcome and comfortable through the purchase of our new car. Way to go Ozzy!!!!
Great to work with. Phenomenal service. Would recommend to anyone in the market for a new car. up front price. very military friendly. He even called after the sale to ensure everything was still in order.
Comfortable and easy
The dealership and my salesman were awesome to work with and made it easy. They really cared that I got a good deal and I was good with everything that I was purchasing. My salesman kept his promise I asked how late do you stay open, he said " As late as it takes to get you into a new truck"
Very Friendly Salesman
Josh Sizemore was so pleasant and friendly.After I explain to him what I wanted in a new car. He found the perfect one. Josh explain every little detail about the car. It was so good to deal with a person who knew the product he was selling. My trip to Casa Ford- Lincoln and having Josh was a very nice experience.
Excellent sales/finance team. My salesman, Ozzy, was terrific. All my expectations were exceeded. I highly recommend Casa Ford. All employees were very courteous. Alex made the financing process a breeze.
2016 Ford focus SE
Exelent service, super friendly and great attention, the sales Man Was very nice and the Price they give me Was Just what i Was looking for
2016 Ford Focus
Great service and support for some first time buyer. Alex Hostetlwr and Alex G in finance really went out of their way to make this a positive experience.
Most amazing salesman to deal with, understands customer needs and truly knows how to help anyone with the purchase of a vehicle. He has always been an amazing person and very respectful. Always works very hard. I highly recommend him to anyone wanting to purchase a vehicle or to even special order a vehicle. If you decide to go with Mr.Pena ask him to show you his pride and joy, you'll be happy you did!-Sam MoralesRecently purchased a 2016 GT California Special Mustang
Great experience all my car needs meet... Greatest Ford treatment, experience always a pleasure working with ford dealerships. New car experience was outstanding. Thanks Ford
A great deal with a great sales consultant (Matthew Martin)
I recently bought a Ford Focus from Casa Ford Lincoln . Mr. Matthew Martin exemplified excellent customer service which consisted of truly understanding my buying needs and making the purchasing process easy and painless. Mr. Mathew was able to facilitate a great deal for the vehicle that I purchased as well as making the purchasing process complete in a time period that did not consume my day. I will be buying my next vehicle from Casa Ford Lincoln and would welcome others to do the same. Mr. Mathew is a trustworthy, friendly and empathetic sales consultant. He is easy to work with and always puts the customer first.
I recently purchased a Ford Fiesta and the service was exceptional, I highly recommend salesman Alex Hostetler. He was very attentive to my needs and friendly.
Used car purchase
Have done business with Casa Ford since the 1992, I have never been disappointed. Adrian Hernandez & Pete Rostro are exceptional at what they do. I would recommend Casa Ford to anybody looking for a car.
Sales Rep was Eladio Rodriguez, I want to congratulate Casa Ford for a great experience. Eladio is a great person to deal with and made the whole experience worth the trip.
Excellent Salesman and Dealership
I was extremely pleased with the level of service and attention to detail that Mario Ferreira displayed during my search for the perfect truck! This is the third vehicle I have purchased over the years at Casa and I have never been disappointed in the product or the service. I'm very happy with my F150 Lariat!!
The Team at Casa Ford was great. Nasario Meraz was a great. He knew all the answers to my questions, and wrote up a great deal. Thanks to everyone there. A wonderful experience. I would recommend you see them to buy your next vehicle.
Five Stars sales person
I was very please as always with Mike Rivera..He always knew what we want n looking for we know Mike since 2009 plus he's the best always smiles..we bought a truck F-150 and we got another truck F-150..We got 2009 F-150,n 2015 F-150..We so please for the service and we continue to Casa Ford...Fatu..
treated with respect
O was referred to Joe Colon, who was so friendly and helpful. He listed to my wants and found what I wanted. I'm very happy with my purchase.
Exceptional service from the second you get to the door. Really, such a different vibe from many dealerships. My recent car shopping experience has Casa at one end of the spectrum, versus other dealerships I visited where I had the experience of no one even acknowledging my presence in the showroom for 5 or 10 minutes! Salesman Omar Herrera was very professional, friendly, and extremely well informed about the products. Took the anxiety out of the new car shopping experience.
excelent sales person
I was very pleased with Eladio Rodriguez he knew exactly the type of f150 I was looking for that,Eladio went out of his way and found My pick up.Thank you guys at Casa for having such a great salesman,now I have that f150 of my dream.THANKS!!!!
Great service!!! Jaime Moreno was very helpful!!
Sales rep Jaime Moreno was very helpful! Took the time to listen to my wants and needs as a consumer.. highly recommended!
This is the forth truck we have bought through Casa Ford. A 2002, 2008, 2013, and now a 2015. We continue returning to Casa Ford because of the product quality and the sales personnel. Always helpful and quick to help. Thank you.
Went in just checking to see what deal they had and Javier Jimenez help us out right away,we looked at the trucks found the one we liked and he gave us a great deal treated us like family, we will never purchase another car from another dealer ship, also jermaine Bowen was they one who approved the deal and we really appreciate his help also, Javier is one of the best and honest seals rep we have dealt with. Thank you Casa Ford for having such a great employee, Also they had some great burgers they were grilling outside, but Thank you for how Javier treated us and thank you for the excellent service we are coming back next year to purchase our next truck, can't say enough Thank you Casa Ford
After months of debating my wife and I decided on adding an additional car to our family to help ease the mileage and wear and tear on only owning one vehicle. My Mother and stepfather recommended Joe Colon from Casa Ford to help us in this process since they have always gone to him in the past . We were very happy with his above and beyond attitude to answer all of our questions and taking the time to find us a vehicle that was within our price range. He truely made us feel like family and was able to put us in a car that we are now enjoying. I highly recommend him to anybody that is in the market for a new car or truck, We were not disappointed and I am sure that you will not be either.
It's was great they did everything they can to help me get what I want. They work with me for 2 weeks and I drove off with the truck i wanted...so I'm happy that I went to casaford. I want to thank Mike Rivera and Alex Hustler for helping.
Had the privilege of working with Josh Sizemore. He's a great down to earth individual and a definite professional. I had a prior experience with Viva that was just horrible. Every aspect of my time at Casa was great.
My husband and I walked in with no intent on buying a car on Saturday. Pedro Rostro was not only patient with my husband but with me. We left with two cars and really satisfied with the service from beginning to end. Recommend that you stop by Casa FOrd and ask for Pedro and tell him Beki sent you!!
Best experience Ever
I went to casa ford to get a truck my experience was off the charts the seller Mr Eladio Rodriguez took care of me at all time best seller ever always making sure i was happy at all time best off all they gave me a great deal on my truck love it !!! Thank youuuu Mr Eladio Rodriguez
Lease Ford Escape
Yamil Yanar did an excellent job, showing the cars, answer all questions regarding price, performance of the car, etc. He is a brilliant sales person
BEST CAR PURCHASE EXPERIENCE
This last time I bought a vehicle was the best one ever! Got the chance to get the truck of my dreams and thanks to Mr. Chavez and the rest of the Casa Crew. I definitely recommend %100 on anybody wanting to buy a vehicle to go with my friends at Casa Ford Ford Lincoln :)!
lengthy and unfocused
I would like to see buying a car be less lengthy and more structured. I want to see it move from one level to another more smoothly and faster. It's too long!
Michael was very knowledgeable and honest when selling us a Ford Escape. Alfred and his staff were very welcoming.
Thank you very much cash ford you made this new car purchase pretty easy and simple, Mr. Hostetler made it pretty easy to go through this process. Me and my family are very please with the quality of service that was given to us by the casa ford team
New Car Purchase
I had found some information on your web site and was contacted by one of your reps. I told the person I would be there at 1030. When we arrived we were greeted and introduced to Pedro Rostro. We told him what we were looking for and by checking your inventory, there was five units that met our wishes and we chose one. I had a car to trade in, so while that was being evaluated we test drove the Escape. It fit the bill so we proceeded the purchase process. Pedro gave us his full attention and a satisfactory deal was made. We concluded the purchase later in the day. Fast, efficient, and friendly both by Pedro and the finance person. I have driven only Hondas since 2000, buying several here in El Paso. When I went to a Honda Dealer looking for one of their CRV,s they wouldn't give me a fair trade value for my car. and then the Salesperson blew us off and didn't return any phone calls made to him. As a result we are the proud owner of a Ford Escape. Thank you.
Jose worked very hard in making a deal come to fruition. He was very pleasant and knowledgeable. I appreciate the effort he put into making this deal. This is the third vehicle I have bought from this dealership and all have gone very well from the sale to the final paperwork. Junior and Alex were also very helpful in the process.
I have purchased many vehicles and never experienced the friendliness and courtesy extended to me during the purchasing process at Casa Ford. Everyone walks around with a smile on their face and it is because they all love working there. That says something about this dealership and they have earned my business for life!!
This is the 3rd car I have purchased from Mike Rivera at Casa. He is very trustworthy and truly concerned that he gives the customer the best experience possible. I'll be back when I'm ready for another vehicle.
I LOVE MY NEW CAR!!! THANKS TO OSKAR CASAS AT CASA
WENT INTO CASA FORD AND WAS GREETED BY SALES MAN OSKAR CASAS HE WAS SUPER FRIENDLY INTERSTED IN MAKING US HAPPY AND DID A GREAT JOB OF IT. WORKED WITH US AND THANKS TO HIM AND THE GREAT STAFF AT CASA FORD I WAS ABLE TO DRIVE OFF IN MY BRAND NEW CAR THAT NIGHT! WOULD RECOMMEND OSKAR AND CASA FORD TO ANYONE LOOKING TO BUY A NEW CAR!!!
Mr. Ventura Pena addressed any concerns I had about my purchase. I am completely satisfied with Mr. Pena's professionalism and overall service. I would definitely make another purchase.
Jaime Espinoza made it very easy for me to buy a new car!
Our salesperson, Jaime Espinoza, picked up the 2015 Expedition that I wanted from another dealership. He made it so easy for me as a first time car buyer. Thank you, Casa Ford! He deserves a raise! (...and no, he didn't pay me to say that).
purchase of a new f350
Nazario meraz,is a pleasure to deal with he was very helpful with me on the purchase of my truck. He went the extra mile to help me .
Great experience with friendly sales staff
We had a remarkable experience selecting and purchasing a new vehicle from Casa Ford. Yamil Yanar and Carlos Carranza provided us outstanding, professional and friendly service. They made the whole process easy and fast. This is our second new car from this dealership and we will definitely go back again. Thank you both and great job!
This was our second Ford Explorer that we have purchased from Alejandro Casillas. He is an excellent salesman and we highly recommend him. You won't be disappointed.
"MR. VENTURA PENA EXCELLENT SALESMAN"
Mr. Ventura Pena makes sure when you drive your vehicle off that lot you are 100% satisfied . I should know, I own three Ford Trucks all sold to me by Ventura. Thank you for always making each purchase a great one.
Trade-In for a New Vehicle
Truly exceptional team; from sale reps, managers, finance and service dept. In last 5 years have done 2 trade-ins due to their EXCELLENT overall service!
Casa Ford sales staff
I was helped in a professional manner, and was treated very well by the salesman and finance person. Raul Bustamante was very knowledgeable and helpful to me, and my family. He had immediately offered water, popcorn, and kept us comfortable given the hot day. He gave many choice options on the type of vehicle we were interested in. Though I can not speak for the rest of the staff, since we were only helped by Mr Bustamante, our experience was pleasant. Ask for Raul!!!
Mr Ventura is amazing
Mr Ventura goes beyond what is expected of a salesman. He truly cared about what we wanted and spent the whole day looking for it. He nailed it!!! Having him treat us as family and not customers makes him a very special friend.Casa Ford Staff is awesome and Paco Salas-Porras was also very helpful. You all are just great!!!Elias and Mary Garcia
Great service and friendly people
This is my 4th car from the Casa family, they have been great, easy process, fast and friendly, I will continue to go back to get my cars there
Service advisor Joe Cruz is amazing. I came from Odessa and needed a transmission oil change since in Odessa they wanted to charge me 250. Mr Cruz was able to get my car in and his crew was able to give my car a fix in no time. Amazing amazing people. Thank you Cass Ford, Mr Joe and his crew for an amazing job
I wanted to buy a used car.
I was shopping for a used car. Casa Ford helped me buy my car and I'm really happy and satisfied with Casa Ford Dealer. Thank you for helping me with the car and paper work. I'm grateful. I will recommand Casa Ford to my my family and friends.
Class ford made it easy
I had a great buying experience as always from casa ford, this is my 3rd car from the casa family and will go back again, good people good service and always friendly.
I went looking to purchase my first vehicle and I was not disappointed with the service. Everyone Who assisted me made it such an amazing experience, next time i need service or need to purchase a new vehicle I am sure to return to Casa Ford.
Casa Ford is AWESOME!!!! Won't go anywhere else.
When it come time to purchase our daughter's first vehicle, of course we contacted Ventura Pena. He helped us find the ideal car for her. We clearly love this man. We've bought 4 vehicles from him and soon we're going to have to change our Expedition for a newer vehicle and we are definitely going to see "Ben" at Casa Ford. Wouldn't have it any other way.
Chris Sandoval was awesome. I let him know from the get go what I wanted and what my finances where, and not once did he attempt to upswell me something I didn't want.
I am glad that Raul was my salesman.
I contacted Casa via their web site and stated my interest in a 2014/2015 Expedition. I was contacted by Raul Bustamante and I made an appointment to visit the salesroom so I could look over Casa's inventory. Raul was very helpful and let me test drive the vehicle I was most interested in. Raul went out of his way to show me how the accessories worked and answered all my questions. I am still learning how everything works and I intend to make one more appointment with Raul to get a few more questions answered. Paco was also very helpful and answered all my questions as we finalized the details of my purchase. I am looking forward to receiving the all weather 1st and 2nd row floor mats and the cargo area mat. All and all, I think my shopping experience at Casa Ford was efficient, pleasant, and absolutely worth my time. The TV is very nice also.
When we arrived at the Dealership Alberto was there to greet us right from the get go (even though we parked far away). We told him the type of vehicle we we looking for (Explorer/ F150) and he led us right to them showing us several different models. We chose what we wanted based on the options we were looking for and got down to business. Jermaine and Paco from Finance assisted in crunching the numbers and in the end, we drove off happy and in our new '15 Explorer. Thank you all... ????
Pedro Rostro did an awesome job in helping me find the truck i wanted. He was attentive and listened to what i wanted. I would recommend Casa Ford to anyone. Overall it was a great experience and i wouldn't hesitate to return to Casa Ford to buy another vehicle in the future! Love my F-150!
Tried to steal my money
Went to get my first car to casa Ford found. I told the salesperson I was a first time buyer and found a car I liked but still told the salesperson that it was over budget. When I knew it I had it already. It was way overpriced and didn't explain the situation or process. I felt like I had been taken advantage of and wanted to talk to the managers about it. One yelled at me and tried to intimidate me saying I was basically screwed and had no option. I demanded to talk to another manager and he was condescending and passive aggressive towards me. I had to call my lawyer and got me out of there. Such a nightmare. It's the worst I have ever been treated.
Good to go until Finance Got Involved
Sales Management Team (Pedro and company) did a great job, attentive to our needs, listened to what we wanted, swapped topper and bed liner into new vehicle and TV to boot along with a great price. Then Finance (Aguirre) got involved and Casa almost lost the deal. Not only was he demeaning to wife but he pulled his machismo line on her and treated us like we did not know a thing about anything and tried to sell us on some Smart Pay Plan which was complex at best and when we did not bite - the hard sale came on. Needless to say I had to hear about this all the way back to Las Cruces - who needs that right!Deal was great but the Finance group was nearly a deal buster.
Awesome people, thrilled with my car!
Casa Ford is the best. After test driving several other vehicles at other dealerships, I tried Casa and was not disappointed. From the courteous salesman to the wonderful Finance Manager, it was a pleasant and stress free experience! Thank you to all!
David Lozano took real good care of us, I would recommend Casa Ford to anyone, very friendly people. Love my F150, bad xxx truck for bad xxx country boys
new car warranties
They got me the car I wanted and I paid cash for it. Mustang GT. Salesman was OK. But when you get to the credit manager know that this is a Con that all dealers use to get some more money out of you for an extended or preferred warranty above the manufacturers warranty. The warranties may actually do some good for someone eventually but more likely to win the lottery. So decide if you want an additional warranty before you see a credit manager. He is not a credit manager, he is a con man with the sole desire to sell you something he would not buy himself. You will know when he is scamming you when he spends lots of time pushing buttons on the computer ( probably just messing around to kill time to make you wait), prints out long forms, (those are the warranty forms he has not sold you yet), sorts a whole bunch of papers in a file which are just a bunch of copies of the same couple pages. Then he messes with the computer again, then prints another form then sorts the papers again. All intended to waste your time and help his con game. The other part of the con is to tell you how many of the parts can fail. If that is true then buy a more reliable car. Suggestion, decide if you really want and additional warranty and tell the "credit manager" so he can explain it if you want it or tell him at the beginning you do not want it and if he trys to sell it to you, you will walk out and go somewhere else. Just be prepared and understand what you are getting into. This is common to any auto dealer. Good luck.
Worse place to get a oil change.made my appointment 1 week in advanced for my free oil change that i get for having a brand new ford.appointment was at 9.00 am dropped off the car they said 2hours.at 12pm called they said my car is next it be done soon.3pm called car still not done saying they doing the oil change now 30 min its done.if u need ur car the same day i recommend going somewhere else and pay fot it.
Screwed over and lied to a veteran
Casa maya ford xxxxxx me and my husband over they only look at you as a dollar sign they don't give a xxxx we had to completely switch car dealerships and have to pay out of our own pocket what they SHOULD HAVE covered. Who xxxxx over a veteran. Will be spreading the word to all his friends an military and mine as well. Unreal!
Manny Rubio is A+!
Thanks to Mr. Rubio I was able to get the car I WANTED at a great price. I will be going back to Casa Ford for any future purchases. Thank you (squared)!!!
Broke Down in El Paso
My wife and I were visiting in El Paso when our car overheated. We just had the car in for service at our local dealer for this issue so we were not to happy. We pulled in on Saturday and were greeted by Sergio. He understood our dilemma and even though the service department was only opened for a few more hours he had his technician pull the car in for diagnosis. He called us a short time later and explained the problem. Another seal that was not previously replaced had failed causing the car to overheat and the overflow tank to crack. Parts were ordered and the car was repaired only to find additional leaks. Sergio and his team understood the distance we had driven from and wanted our car to be fixed right and were very thorough with the repairs. We were able to drive home the following week with no issues and are totally satisfied . Sergio and everyone at Casa Ford were super friendly and when we visit El Paso again I would not hesitate to use them again.
Truck ran better before Casa Ford
I brought in my 2007 F150 to fix a small oil leak and get a license plate put on the front of my truck. I get the truck back after waiting 30min just to pay. They tell me that the truck is missfiring and for another 500 dollars they can fix it. The only problem is that it was running fine before I brought it in. Also after paying $70 for parts and labor to mount my license plate they still didnt mount the front license plate. The tech mounted the bracket but left the license plate on my dash. After spending a total of $1200 I still had to go to a hardware store to buy bolts for my license plate. I dont know why this place has such high ratings. My experience was terrible.
After visiting most of the dealerships in El Paso, I can...
After visiting most of the dealerships in El Paso, I can safely say that this is the best dealership! Having had a truly terrible experience at the other dealerships, we found Casa Ford to be welcoming and professional. Our sales rep was Aaron, and he was so helpful and friendly. We walked in with a few specifications for the used car we wanted to buy (year, mileage, price, etc.) and he did his best to stick to those. As a first time car buyer, we were really nervous, especially after visiting other dealerships who tried to sell us cars way above our price range, or cars that I wouldn't trust to last more than 2 years. But Aaron put us at ease. He answered all our questions and gave us all the information we needed. We could also always reach him for more questions. We found our car almost immediately. We didn't have good credit and didn't know if financing this car was going to work out. However, they worked with us and got us a great deal which we never thought we could get. They were very professional but would also just sit and chat with us while we waited for the financing to go through. I felt truly welcomed in this dealership. The decorations were an added bonus!
They really are "nice guys"!!
After visiting almost every dealer around El Paso to find a used car, we finally stumbled upon Casa Ford. Having had really terrible service from the other dealers and sales reps, we were tired and feeling hopeless in finding a car. Our sales rep was Aaron, what a great guy. We told him what exactly we wanted (price range, year, mileage, etc) and he took us to go look at some cars. He didn't try to sell us anything out of our price range or convince us to buy something we would later regret. We are a very young couple and he understood that we were nervous about the process. He made us feel at ease! We only needed to test drive one car and our search was over. We were going to finance the car, and together with the finance guy, we ended up getting a great deal. Aaron kept in constant contact with us, always answering our questions, always smiling and even helped with getting our rental car back. The dealership itself had a very relaxed atmosphere, and felt more welcoming than other dealerships we went to!
Having recently bought a 2014 Ford Explorer From Ben Pena our satisfaction was very successful. We have bought several Ford Vehicles from Ben And will continue to always back to Ben. Always listens to what we want and makes us happy.
Professional Individualized Service
Bought a 2010 Dodge Ram 1500 used vehicle from Casa Ford dealership. The saleman Larry Flores was very professional and took the time to look for the vehicle that met my needs. I have bought cars before in the past and Larry was different and respectful. It took a few days but i was very impressed with them going out of their way to look for the vehicle I wanted - the truck was found at a partner dealership 2 days later. WOW!!, Now thats service. I actually met the manager and the rest of the team, they were very service oriented. The fance team was easy and explained everyting. I would highly recommend this dealership to any and I know I will recommend it to my family members.
CHRISTAIN SANDOVAL PROVIDED MY WIFE AND MYSELF AMAZING CUTOMER SERVICE. I CAME TO CASA LOOKING FOR A GOD DEAL ON A TRUCK AND SOMEHOW HE KNEW EXACTLY WHAT I WANTED. THERE WAS NO PUSHY SALES PITCH OR TRICKERY. HE STAYED WITH ME THROUGH OUT THE WHOLE PROCESS AND ANSWERED EVERY QUESTION I HAD. I WAS SO IMPRESSED I TOOK MY WIFE THERE 3 WEEKS LATER AND WE BOUGHT A 2014 MUSTANG. THANKS CHRIS
great service and cars! go to larry!
casa was awesome helping me find the perfect vehicle for my family. larry is a great salesman. thanks so much
Great Job Chris Sandoval "Sales" at Casa Ford!!!!
My family had a great experience purchasing our 2010 F150 King Ranch from Casa Ford El Paso, TX. On past purchases I have had very poor experiences with other Ford dealerships and false promises from their sales personnel in the area. Our salesman Chris Sandoval from Casa Ford did an excellent job during the process of purchasing our new vehicle and continues to assist us on questions we had on the features of our new truck. During the process I had family appointments that needed to be done while the financing was going through. Chris Sandoval put me at ease by offering a temp vehicle during the purchase and trade in processes so I wouldn't have to miss those appointments. The dealership did a perfect job at detailing and fueling the vehicle and had it ready for pick up the minute I returned and had all the paperwork ready to sign as well. It was a smooth transition into a great vehicle. Thank you Casa Ford and Thank you Chris!!!
CASA FORD HAS THE BEST SERVICE.
I WANT TO SHARE ME EXPERIENCE OF THE PURCHASE OF MY NEW 2014 FORD EXPLORER TO MOTIVATE OTHER BUYERS TO EXPERIENCE IT AS WELL. IM EXTREMELY HAPPY WITH THE PURCHASE OF MY EXPLORER. MY SALES MAN CESAR MACIAS WAS EXTREMELY KNOWLEGABLE ON ALL VEHICLES I WAS ASKING ABOUT. HE GUIDED ME EVERY STEP OF THE WAY. MY EXPERIENCE WAS SO GREAT THAT I WOULD DEFINETLY RECOMMEND CASA FORD AND CESAR MACIAS AS YOUR NEXT DEALER AND SALES MAN. CASA FORD SURE STANDS FOR ITS NAME AS HOME OF THE NICE GUYS. THANK YOU CESAR MACIAS AND CASA FORD FOR THE WONDERFUL EXPERIENCE OF MY NEW 2014 FORD EXPLORER.
I was in the market to purchase a new SUV as I had purchased my last vehicle, 2001 Ford Explorer, from Casa Ford. I live in the mountains of Ruidoso, NM and a four-wheel drive vehicle is a must. I met with Caesar Macias and inquired about a Ford Escape. He showed me several of the Escapes he had on the lot and took me on a test drive. I was impressed from the start. In the end, I put together a list of the features that I would like to have on the Escape and after working with Caesar and finding the vehicle at another dealership in New Mexico he made arrangments to have to vehicle brought to El Paso. When the vehicle came in, he allowed me to take it for a weekend to see if it was the one I wanted and it was. The following week I purchased the vehicle and am very happy that I did. Caesar also went out of his way to drop the vehicle off to my family's residence all nice and clean for me. I want to give kuddos to Caesar and to Sales Manager Jeff Curtis who worked me on the financing of the vehicle. These two men are honest, professional and outstanding at what they do.
The Casa team made us feel very welcome and provided us with a enjoyable shopping experience. Recommended this dealership to my son who also purchased a truck.
PURCHASED A F150 FROM CASA FORD DUE TO EXCELLENT CUSTOMER SERVICE FROM SALESMAN CESAR MACIAS. TRADING IN A CAR IS ALWAYS DIFFICULT EXPERIENCE BUT MR MACIAS MADE THE TRANSITION QUICK AND EASY. I PURCHASED THE F150 WITHIN A DAY DUE TO RESOURCES PROVIDED BY CASA FORD-FINANCING. I WOULD HIGHLY RECOMMEND MR MACIAS FOR HIS PROFESSIONALISM AND BEING HONEST.
I had a great experience with the purchase of our new SUV. Nice guy Cesar Macias was very attentive to my needs and my children's needs. He kept them busy with popcorn & cartoons while we took care of business. With all the excellent service, I look forward to our first preventive maintenance services.
Buying at Casa Ford was a great experience and the entire staff was friendly and very helpful. The facilities were great and they had many options in stock to choose from. Cesar Macias was my sales rep and he was very knowledgable and answered all my questions.
Casa Ford the right choice when buying a car
Marija Howard is the best! Just like the title the people at Casa Ford make you feel at home.
Cesar Macias was nothing but helpful and professional. Great job!
I was in the market for a family suv and the nice guys at casa ford were extremely friendly and professional! My family and I drove home in a beautiful explorer , thanks to Cesar Macias!
My husband and I have bought 4 cars from Casa Ford thanks to Cesar Macias. Hes an amazing cars sales man and always gets us just what we want. Keep up the great work!
I walked into Casa Ford looking to purchase an Expedition and Cesar was great help and had great customer service. Anything question I asked he answered and went above and beyond to help me with my purchase. There should be more Sales man like him and I urge Casa Ford to use him as an example for all. Thank you Cesar Macias for all your hard work!! I love my expedition!
VERY PROFESSIONAL AND HONEST
GREAT EXPERIENCED SALESMAN CESAR MACIAS WAS VERY CLEAR AND INFORMATIVE. HE ANSWERED ALL MY QUESTIONS AND GAVE ME A CLEAR VIEW ON MY VEHICLE PURCHASE.I HIGHLY RECOMMEND HIM FOR A FURTHER PURCHASE ON A NEW OR USED VEHICLE.THANK U AGAIN CESAR MACIAS AND CASA FORD FOR MY TWO VEHICLE PURCHASES.
A quien corresponda solo para expresar el agradecimiento...
A quien correspondasolo para expresar el agradecimiento a casa Ford Lincoln mercury ya que me ayudaron a obtener un vehiculo nuevo en especial a Luis Acero ya que me apoyo en todo mi papeleo y a seleccionar el vehiculo nuevo a mi gusto sinceramente muchas gracias.saludos.Heriberto Carrasco.
Easy first buy
Raul Montanez made my first car purchase a great one.
Great customer service Luis carlos acero
very good with customers and attentive. answers all my questions
Great customer service!!!! Great place. Attentive to customers. Luis Carlos Acero was very helpful and very nice.
My husband and I are so grateful for the great service we received at Casa Ford when we went in to purchase a car. We thought it would be difficult for us to buy a car there due to our credit, but our salesperson Marija Howard went out of her way to help us. She explained everything very well, was very patient and provided us with great customer service. She definitely made it a great experience for us and I highly recommend to ask for her when going there to buy a vehicle. Totally worth it, I'm so happy with my new car!!
We went from Odessa to El Paso to Casa Ford to buy a new Ford Explorer. I wasnt sure if I was gonna buy it because of the price. Luis Carlos Acero was very professional, he answered all our questions, explained us all the different prices. Great service at Casa Ford, everyone was very nice to us. I highly recommend him.
Great Trade in value
They gave me an amazing deal when I traded in my F-250. About 2,000 over Kelly Blue Book. Courteous staff, great environment. If you are looking to buy a car, this is a great place to start.
Excellent Customer Service!
Highly recommended! Our sales advisor, Luis Acero provided an excellent buying experience. This is the fourth vehicle we purchase from Mr. Acero at Casa Ford, I will definitely return.
My experience with Casa Ford was excellent, especially with Marija Howard! She not only helped me find the car I was looking for, but completely explained everything about the car during the test drive. She seemed well rounded with many of the cars, which helped me narrow down the selection. She was extremely helpful and had a very energetic personality. I will be contacting her in the future when I am ready to trade in my car. If you ever go to Casa Ford, I recommend having Marija as your sales rep, you will not regret it!
Ford Fusion Purchase
Luis Acero helped me. His assistance was great!!!!! Definitely telling friends to go to him when looking for a car!! Casa has a very good inventor in new and used cars! Thank you Luis!
great customer service
I was having a hard time deciding what to buy after going to many places finally I got the best deal at Casa Ford. Thanks to L. Acero he made it easer.
great customer service, clean facilities,
I went this past 1st of february to take a look to the new mustangs and I went straight looking for an employee which is Luis Acero. Somebody told me, He was the right salesman to look for. When we introduced ourselves afterwards I explained my situation and He quickly gave me information about what I was looking for. Then he went to get a mustang so I could test drive it. I was surprised by the quickness that He brought the car. Then I began my test driving experience, and i was amazed about how cool the car was. When I returned to the dealer Luis Acero was waiting for me to explain all the car information so I could buy it. We started to talk about it and it seemed a good deal. Then after we spoke for a while I convinced my self that I needed that car. At last he took me to another lady which was whom with I signed all of the paperwork. Then after making the deal I went straight to Luis Acero and told him I had made the purchase. He quickly congratulated me for my purchase, we shook hands and I said thank you. Finally I left the dealer with my brand new mustang GT 2014, and all thanks to Luis acero.
Great Customer Service
I've had very good experiences car shopping at casa ford, this is the second time i buy from Luis Carlos Acero hes very professional and always goes the extra mile to help his customers. I highly recommend Casa Ford and Luis Carlos Acero if you are looking for a vehicle.
The wife and I were interested in looking at the new Ford Escape. We were not sure we wanted to buy yet. Luis Carlos Acero was more than happy to let us take one for a spin and was very helpful in answering all our questions. If you are interested or are wanting to purchase a vehicle, we would recommend Luis Carlos Acero. We had a great experience with him. Thanks!!
I've bought 3 cars from differant dealerships and by far Casa Ford was the best dealer. My salesman Luis Acero was very helpful in finding not only a vehicle in my price range but a vehicle I am proud to drive in streets with my windows rolled down and my music playing loud. Luis also help me understand the differant models of vehicles. All I am very satisfied with full customer service he was very patient with me. I will be back and I will push my family and friends to go to Luis Acero as well. Luis understands his job and understood what I was looking for from the start. Great shopping experience!
Glad I asked.
I came to the location to ask about a basic car with an affordable payment, and from the time I was greeted by Marija Howard, my dealer, to the knowledgable answers to my questions, she made my decision to switch from Honda to Ford an easy one. She found the right car with the right amount of benefits so that I can smoothly transition my decision, and Alex from finance as well, he assisted me and guided me to a great purchase. Thank you all for the hard work and determination to satisfy your customers...I will definitely be going back for my next purchase!
I could not be happier with the purchase of my new vehicle at Casa Ford. My car salesman Luis Carlos Acero was awesome he provided me with great service and made me feel very comfortable in making a decision to purchase a vehicle. I recommend anyone interested in buying a Ford car to visit Casa Ford and to ask for Luis Carlos to help you out great service!
Best car buying experience
I needed a new car but was afraid I wouldn't be able to purchase one because of my credit rating. After going to a couple other dealerships first I arrived at Casa Ford where I was promptly attended to by salesman Luis Carlos Acero. I explained my situation to him up front and he quickly set my nerves at ease and assured me he would do everything he could to make sure my needs were met. Needless to say I left my old car there and drove away in the new truck I wanted. I will definitely be a repeat buyer. Thank you Casa Ford and Luis Carlos Acero for all your assistance.m
Go get your new car
I went to casa Ford to purchase my SUV, Sales rep Carlos Acero is highly recommended by me and my family He goes out of his way to help customers in the process
My sales person was Luis Carlos Acero. He was courteous, professional, and knowledgeable in this area. He made us feel welcomed and at ease.
It's been about a month since we traded in our car for a beautiful Lincoln Navigator. Thanks to Casa Ford and especially Luis Acero if it wasn't for him we would of probably made a wrong choice on a vehicle. Luis made it easy for me and my wife to make a decision choosing a vehicle we told him what we were looking for and he found the perfect vehicle for us. I would highly recommend Casa Ford to anyone shopping for a vehicle and to speak to Luis Acero.
My family has been a customer of casa Ford for years now, Luis Carlos Acero has been our person to go to, he makes it easy to find the vehicle that we want and explains the pros and cons of the vehicle where interested in, Mr. Acero explains the transaction in great detail, we always feel coached but and not pushed to make a decision. After the sale is complete, he spends a great deal of his time demonstrating every feature of our new car. I would also like to mention the great service i received from Casa Ford since i bought my car last year, when i went in to get a free oil change and maintenance. All in all - i can recommend this dealership to anyone looking to buy a car, amazing value and great overall buying experience. I highly recommend Mr. Acero and the Casa Ford dealership.
Excellent customer Service
First time I buy a car and my experience with casa Ford was exceptional thanks to Luis Caraveo made The process Fast and easy! thank you Luis and Casa Ford I will buy my next car with you guys!
Great experience buying a car. Luis Acero provided excellent customer service.
Casa Ford the best
This was the BEST car purchasing experience I have encountered. I have always dreaded the idea of going to buy a car in the past because of all the pressure, but this experience was absolutely the best. My salesman Luis Carlos Acero was knowledgeable, polite, and worked with me to insure I was a "happy customer". I appreciate his demeanor and his professionalism. For a great experience i highly recommend Luis Carlos Acero at Casa Ford.
Great place and super friendly customer service!
Me and my husband bought a Lincon MKX at this dealership 2 years ago, so anytime we need an inspection we go there. The people are always super friendly and last week when I went again I had to wait for a little while, so I decided to go inside the dealership and look for new cars since my husband and I are thinking maybe to get another car. I have to say that a really nice lady name Marija Howard was going out of her way to make me feel very confortable and anwered all my questions. She was very expert in what she was doing and didn't mind to show me every car that was there and all the opions we had for bying a car in the near future. We definely will go back when we're ready and I strongly recomend Marija, because she was very friendly and didn't mind to go into very specific details I needed to know. Thank you Casa Ford!
Smooth car buying process! Excellet customer service from the time I got to the parking lot to the time I drove off in my new car! My sales guy, Chris Sandoval, was attentive to me and my family. The whole family was included in decision making for the car. I would definately recommend this dealership to friends and family. And they have free popcorn! :)
I have been in the Army over 10 years, and have purchased...
I have been in the Army over 10 years, and have purchased many vehicles from all over. This was by and far the best experience I have had. I went in already financed on my own, and not only was the process smooth, but was done in about 90 minutes. I didn't even need to haggle on price, as Carlos was already on point. He gave me a great price for my trade in. Even after I left, I forgot a few items in my trade in and he texted me to let me know he would hold them for me so I could retrieve them. Most dealers near military bases usually take advantage of soldiers, but I felt none of that. I definitely would recommend him to anyone looking to buy a car in El Paso.
Customer Service is horrible!
They are very disrespectful. They do not treat you like professionals they are, so I've heard.
We have bought several vehicles over the years at various...
We have bought several vehicles over the years at various dealerships in the El Paso area. The buying experiences was a painful, degrading experience. Today, we met Charlie Hassoun and Luis Acero. All of our previous experiences were erased by these two outstanding individuals. Both of them are people with honesty and integrity. When we arrived at the dealership we were treated fairly and with respect. Our buying experience at Casa Ford was the best we have ever experienced. I wish I could give this dealership and these two individuals a rating higher than 5.
I was passing thru El Paso on my way home to San Antonio...
I was passing thru El Paso on my way home to San Antonio and stopped by to see some Pickups. I was Lucky to have Ben show me all you had in stock. Ben went out of his way to show me everything he had and the Great Price for them. He went out of his way to show me the Trucks and the Cost. Even after I had decided to buy at Home. Ben was Very Helpful, and is an asset to your company!
I always write reviews because I believe they are useful....
I always write reviews because I believe they are useful. I recommend this dealership and especially the salesman Octavio Lopez. He was very easy to talk to. I will go back to him next time I need or know of someone that needs a vehicle. Happy shopping
Octavio Lopez helped us buy our new venicle. I recommend...
Octavio Lopez helped us buy our new venicle. I recommend him highly. It was our first puchase ever and we were very satisfied with his expertise.
Alan was very helpful and courteous. Process was pretty...
Alan was very helpful and courteous. Process was pretty quick. I was looking for a fusion however however I ended up with a focus as this is what I could afford right now. Is a great car although had to get standard. Alan did all he could by showing us around to get a car within our price range. Finance mgr Jeff was very friendly and helpful.
Great customer service. Octavio Lopez helped me out and...
Great customer service.Octavio Lopez helped me out and definitely I'm going back to him anytime I decide to purchase a new car.He pretty much answered every question I had and helped me out to figure out what kind of car I want.Overall great experience!
Ben was very knowledgeable and friendly. He kept me...
Ben was very knowledgeable and friendly. He kept me updated on the process of purchase and service. He also kept his promise on completion date.
Octavio sold me a 2013 Ford F-350 at the beginning of the...
Octavio sold me a 2013 Ford F-350 at the beginning of the year. Excellent truck and excellent salesman. Craig in service is also the best serviceman I have ever dealt with. Super good guys
Visiting at Casa Ford was a pleasant experience. ...
Visiting at Casa Ford was a pleasant experience.Certified Sales Consultant Alan Esparza was informative and very patient as I explored which vehicle was exactly the one for me.Thank you Casa Ford for the great customer service!
Luis Acero has excellent people skills and lots of...
Luis Acero has excellent people skills and lots of patience. We purchased 3 vehicles in 1 week and every single time he took the time to treats us with quality. He is a knowledgeable and effective sales consultant. We will definitely be back.
My experience at Casa Ford is always a great one. Myself...
My experience at Casa Ford is always a great one. Myself and my fiance had the pleasure of having Ventura (Ben) Pena as our sales consultant. We were in need of a family vehicle and were on a budget. Ben had us taken care of the entire process. From securing financing first to fit our budget, to picking out a vehicle that fit our needs. There was never a time that we didn't feel like we were taken care of. I can't say enough how professional and friendly the staff is at Casa Ford. Even our finance manager, Alex Aguirre was great with us! We had some things that needed to be taken care of with our vehicle before we could pick it up and Ben made sure that our Explorer was in the best condition and confident that we would have no problems with it. I would like to give my sincerest thanks to Ben Ventura for not just being professional and honest, but truly caring about his customers. If there was more that we could do to recognize him I would be glad to do so. With that said, I Casa Ford has our highest recommendation. Ask for Ventura (Ben) Pena. He not just went above and beyond a sales consultant is expected of, but he is considered a friend in my book.
As with others with negative comments about...
As with others with negative comments about Casa...Everything was going great. The car was picked out, price agreed on, cleaned and ready for delivery...UNTIL...the Finance manager stepped in. My daughter and Johnny had agreed on a price for the car and everything was set. She had her own loan but the finance guy wanted to try and run it through Ford and then added more money to the deal. An agreed upon price Out The Door means just that. When the finance guy started running more numbers at her, she asked for me to step in and help. The agreed upon sales price was to include tax, title, and transfer fees but the finance guy was trying to add it onto the price at the end. This may work for the young and naive person but not for those with the car buying experience. Johnny was great at setting everything up and standing by his word until it came time to complete the deal. After we disagreed on the numbers, he proceeded to tell us we got the wrong car that we agreed on. We only looked at one car, ran our numbers on one car, and was trying to purchase that same car. Where it came from was way out in left field and needless to say, we walked out very unsatisfied with his actions as a sales person and the finance guys. Do yourself a favor and take the short drive up highway 10 to the next Ford dealership. Military should be warned of the back door work they are trying to do to you by making everything sound perfect and slip in the extra fees at the end.
Worst Customer Service and Repair Department
This place had my car for 2 solid weeks. I never received calls about what was going on with my car. Everytime I called the guy that was suppose to be fixing my car, he was out of the office, busy, etc, and he never returned my calls. After 2 weeks of getting bogus estimates and times that my car would be fixed, I go pick my car up and not only am I being charged over $2000, but the car is still not fixed. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!
Brought 2002 explorer for a radiator fix. $1,600 and a...
Brought 2002 explorer for a radiator fix. $1,600 and a new radiator later...on my way driving to work..1.6 miles my car overheated. They put in the wrong radiator. This year like an idiot I brought my car back...$2,500 later all seals in engine replaced. Driving a day later, stopped off a store. All of sudden theirs smoke coming from under my engine. All the seals they "fixed" now leak like they never did before. Undercarriage is now wet. Before it was not. You are better to hire monkeys to work on your car.
Just purchased a 2013 Mustang for my wife as a Christmas...
Just purchased a 2013 Mustang for my wife as a Christmas gift with Rod Owens as my salesman. Casa Ford you have a great guy to deal with working for you. He even offered to take it to my house on Christmes day to help me suprise her. Even Jeffery Curtis offered too. These guys went above and beyond so much I forgot to try and deal them out of a car cover for her car. Maybe next time. Thanks guys for everything.George Martin
Went in looking to purchase new truck. Everything was...
Went in looking to purchase new truck. Everything was going great (so we thought) up until the sales rep went to get his sales manager to see if we could come to an agreement. The sales manager very rudely, without warning & without any explanations, shook our hands, said no & just like that walked away. No introduction, no explanation, no nothing. We still thanked our sales rep & walked out. We decided to call Casa Ford to find out why we were treated the way we were. We were told by "GM of sales" that according to the sales rep my husband was abusive & using bad language. Something that is not true at all! We were both taken by surprise! We are so disappointed with the way we were treated & the lies. I guess all those signs in your showroom obviously mean nothing to these two individuals.
Went in looking for more pulling power and was helped by...
Went in looking for more pulling power and was helped by Nasario Meraz. He was very knowledgeable and sold me on an F150 with the ecoboost engine. Trade in went smooth, service was great and the overall experience was top notch. Would definitely recommend to anyone and will buy all my vehicles from Casa.
Sheldon, Thank You for helping me pick and trade in my...
Sheldon,Thank You for helping me pick and trade in my husbands 2010 Ford F150 for a newer one Ford F150 2012. I really appreciate your help and candid welcome even though I looked like I would sell candy at the corner store. Thank YOu for not been prejudice on my looks. As you found out, we are pretty well established in Austin since January of this year. Thank You for your help. Sheldon also help me as a "babysitter" for my 2 year old Lucas. It got to the point Sheldon would carry him in his arms and take him to his bosses office to sign all the necessaary paper work. Thank YOU. Mil gracias. Take Care. Cuidate.
I came in for service on my Ford Focus and while I was...
I came in for service on my Ford Focus and while I was waiting I went out to the lot to see there new Arrivals. Manuel Leon approached me and showed me around he was very knowledgeable and friendly. When Im in the market again I will definitely seek him out and will tell my friends to go see him aswell. Great Sales Associate!!
I have bought 2 cars from Johnny. I am extremely...
I have bought 2 cars from Johnny. I am extremely satisfied with the professionalism and knowledge that he has on the vehicles. He is very patient with us and always went above and beyond what I expect a dealer to do. He is always ready to answer any and all of our questions, and doesn't mind if I end up test driving half the vehicles on the lot before I buy one. I will absolutely be buying my Ford Raptor and Focus ST from Johnny in the future. Not only would I recommend him to a friend, you would be crazy to go anywhere else. 5 stars!
Larry Flores got me into a 2011 chevy Aveo LT car is like...
Larry Flores got me into a 2011 chevy Aveo LT car is like new got me financed with a low payment. You should ask for Larry Flores he will do what ever it takes to get you in a car. Thank You Reymundo Meraz.
I've bought a lot of cars but never been as confident in...
I've bought a lot of cars but never been as confident in my trust for the dealer as I am with Josh Sizemore. I'm actively encouraging my family, friends and coworkers to only buy from Josh and the Casa team. His true integrity and complete knowledge of the vehicles has made it easy to vouch for Josh. He offers an educational buying experience that I have never seen before. He has cared for my mother, my best friend and two of my soldiers so far. Not only did all of us drive away satisfied but he has continued to help us with our vehicles with incredible service and support!Josh and his team at Casa Ford have my full loyalty as a customer.
I want to thank Johnny Miramontes and Casa Ford for my...
I want to thank Johnny Miramontes and Casa Ford for my 2012 Fusion. I love it, thank you so so much! A great buying experiance and costomer service.
Everyone was very nice and Mr. Johnny Miramontes did an...
Everyone was very nice and Mr. Johnny Miramontes did an awesome job getting me a 2012 ford feista. I am very satisfied with my purchase. Thanks again,-Ms. Hodges
josh sizemore was great sales person, he was very...
josh sizemore was great sales person, he was very freindly and helpful, i would recomend comein to see josh if your lookingfor great custmer service.
Thank you Luis Caraveo and Casa Ford for a great...
Thank you Luis Caraveo and Casa Ford for a great experience,deal and best service Ive ever got on the purchase of a new vehicle. Everyone is very polite but especially Luis that really worked to get me an excellent deal. Mr. Saul Valeriano
I wanted to thank Sheldon Jessup for his wonderful...
I wanted to thank Sheldon Jessup for his wonderful service. He made a hard decision such a pleasant and smooth transition to a new vehicle. My grandson had gone into the dealership to look at cars and Sheldon told my grandson he would give him a $100 bucks if he would send him a referral. Well, here we came. We really wanted a Nissan Altima, but we promised my grandson we would at least stop and talk to Sheldon first. Little did we know it would also be our last stop. We are very happy in our new 2013 Ford Escape! Thank you Casa Ford, for your excellent service. G. Copado
casa ford es el mejor lugar para comprar un carro oscar...
casa ford es el mejor lugar para comprar un carro oscar contreras y alberto berumen siempre me ayudan a encomtrar el carro adecuado gracvias casa ford
I went in there to buy a new car, my first NEW car. I...
I went in there to buy a new car, my first NEW car. I traded in my car and at first thought I wouldn't get much for a trade-in. Manuel worked his magic and was able to get me more for trade in and a great price on a NEW car! He went above and beyond in customer service. I am happy that he was able to get the deal done, and I am very happy with my new vehicle. I will definitely tell people to go to him when shopping for cars!
AS I WALKED IN TO THE DEALERSHIP I WAS A LITTLE NERVOUSE,...
AS I WALKED IN TO THE DEALERSHIP I WAS A LITTLE NERVOUSE, BUT THEN CAME A SALES MAN BY THE NAME OF MANNY RUBIO AND AFTER A FEW MINUTES IN TALKING TO HIM THE NERVES WENT AWAY. HE SHOWED ME AROUND TALKED ABOUT THE GREAT DEALS AND SPECIALS THEY HAD WE WERE TALKING LIKE WE HAVE KNOW EACHOTHER FOR YEARS AND THAT MADE ME FEEL REAL COMFORTABLE. THE OVER ALL EXPERIENCE WAS GREAT WOULD DEFINITLEY RECOMEND THIS DEALERSHIP AND SALES MAN TO ANYBODY.
The service provided by casa ford, through Manuel Leon...
The service provided by casa ford, through Manuel Leon was great, hi, was very friendly and funny and the quality of the service as well, he was very knowledgeable about the sales.
Great experience at Casa Ford! I recommend them to...
Great experience at Casa Ford! I recommend them to anyone who wants to purchase a new or used vehicle. Great prices, friendly people--a very professional operation.
Your employee Mr. Meraz was very knowledgeable about the...
Your employee Mr. Meraz was very knowledgeable about the car I want to purchase. After going to many dealership, he wasnt pushy.very patient and glad he spoke Spanish a good skill. He is a great Salesperson and I am going back to buy a car from him before the end of this month. I will be referring customers to him now and future. Thank you for allowing me to have my input.
Went to two diferents dealership before this one with no...
Went to two diferents dealership before this one with no luck and as soon as i came in i knew this was gonna be the one and i wasnt wrong Thanks Manuel Leon
Really enjoyable experience, I got to see a good...
Really enjoyable experience, I got to see a good selection of quality cars at some fair prices. People were eager to help us especially Manny Rubio. They worked with me to get payments I could afford, and I left with the car I wanted and more. Service was top notch, even having my car for about a month, and still no regrets and not a glimpse of buyers remorse, I am extremely happy with my choice to go with Casa Ford Lincoln.
Compre una escape del nuevo diseno y me dieron un super...
Compre una escape del nuevo diseno y me dieron un super precio y una super atencion. Gracias Manuel Leon por todo y mi proxima compra sera nuevamente en Casa Ford
Came all the way from Odessa to purchase a truck only...
Came all the way from Odessa to purchase a truck only reason beeing cause Casa Ford earn my trust and because my sales person Manuel Leon its great
Great Experience!! Great quality and awesome service from...
Great Experience!! Great quality and awesome service from Carlos Carranza, he made my buying experience a great one! I would definitely recommend Casa Ford and Carlos Carranza if you're looking foward to buy a car.
I Marco A. Banuelos have visited Casa Ford many times and...
I Marco A. Banuelos have visited Casa Ford many times and Carlos Carranza has aiways heped me on getting great deals.Ive purchased 3 vehicles from Casa Ford thanks to MR. Carranza.
Simply the best place to buy and make sure to ask for...
Simply the best place to buy and make sure to ask for Manuel Leon the nice guy great expiriance, wouldnt go any where else but there
Carlos Carranza has been our sales rep for our company...
Carlos Carranza has been our sales rep for our company vehicles for many years and has gone above and beyond to meet the needs for our vehicle needs as far as selection of vehicles, price any other special needs on the vehicles we require. We have replaced numberous vehicles with Casa Ford over the last 17 years and are very happy with the service Carlos provides and will continue to purchase our vehicles thru Casa For and CarlosDNavarro
My experience with Casa Ford was EXELENT and as long as...
My experience with Casa Ford was EXELENT and as long as Nasario Meraz is working there I will keep comming back thanks to Mr. Meraz I was able to get in to a new Focus and restart my credit and for that I can't repay what he did for me and my family once again thanks for everything Nasario and Casa Ford
My husband filled out an application online and the next...
My husband filled out an application online and the next day Sheldon contacted him and was more than willing to try and help get us into a new vehicle..by far the best experience I've had at a dealership he went over every feature of the vehicle and answered any questions we had..after a few days we walked away more than happy with our new ford fusion we've only had it a few days and were already in love with it..
Great service, knowledgeable friendly. I will definitely...
Great service, knowledgeable friendly. I will definitely recommend this dealership as well as the sales person. Nasario Meraz is truley a wonderful sales person ;) Thank u
We went to every car dealership on that street, and the...
We went to every car dealership on that street, and the only one we went back to a 2nd time with Casa Ford. Our 2nd trip we were recommended to talk to Mike Rivera and I am beyond happy we did. He was super friendly,and showed us the cars we actually wanted to see, and never pressured us to look at something we didn't want to. He got us a fantastic deal and a good amount for our trade in. He was fantastic with our 2 year old and even made sure she got some lunch during our long day. I would recommend all my friends get a car from there and go through Mike!
Very friendly, I got the help I needed and the associate,...
Very friendly, I got the help I needed and the associate, Mr. Sheldon Jessup, was very cooperative, very friendly, and we worked together nicely to form a decision to purchase this lovely Ford Fusion I have. I highly recommend this dealership.
I want to thank Alan Esparza for helping us find the van...
I want to thank Alan Esparza for helping us find the van we were looking for it was a very enjoyable experience thank you E Marquez!!! : )
Transmission: 6-speed Automatic
Body Style: SUV
City: El Paso, TX
Engine Type: 2.3L In-Line
Body Style: Pickup
City: El Paso, TX
Contact seller for Engine Type
Transmission: 8 speed Automatic
Body Style: Sedan
City: El Paso, TX
Engine Type: 2.5L In-Line A25A-FKS