CarMax Ontario
CarMax Ontario
Customer Service: 2.3 Buying Process: 2.7 Quality Of Repair: 3.3 Overall Facilities: 3.8 Quality Of Work: 2.0 Friendliness: 2.7 Pricing: 1.8 Overall Experience: 1.2
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Poor Service
I had a scheduled appointment after work one Saturday. After waiting 15 minutes I finally got to test drive the car went inside with the salesman to complete paperwork and after being there for over 3 hours was told everything was a go (by the salesman who was told by the manager to proceed). When it came time to sign the paperwork the manager all of a sudden changes his mind and wants another pay stub after I had given him my last pay stub and printed out a copy of all my deposits into my account. Their computer would not allow access to my work site pay stub so i had to drive home to print the information and drive back to the dealership. Anyone could clearly see how much I make in a months time. I had recommended this dealer to my daughter but now due to all of the frustration I have been through i will send her somewhere else.
As a buyer or a seller, don't go here!
I have been to this Car Max twice. The first time I looked at a Toyota Camry. Now, I am not your average car buyer, I spent years in the car sales business so I kind of know what I am doing. The car was priced $2,000.00 over RETAIL BOOK. Needless to say I did not buy it. I went to a Fiat dealership yesterday and bought a 2015 500, they offered me $1,850.00 in real money for my 2003 Taurus SEL with 87,000 miles and very clean. They were embarrassed to make me that offer. I pulled the trade out of the deal. The guy at Fiat told me to take it to Car Max, so I did. I have never been so insulted in my life, they offered me $1,000.00! These people have no idea what they are doing outside of trying to steal peoples money. Their prices are way out of line as are their appraisals. I will NEVER STEP FOOT IN ANOTHER CAR MAX, AGAIN, EVER! And my personal recommendation is that you don't either, just remember, you have been warned. I hate companies that feel the need to take unfair advantage of people, way to go Car Max!
Michelle Ho gives Car Max a bad name!!!!
First let me start of by saying that I think Car Max is a great place to shop and to get what youre looking for. I found a car that I really liked but it was in Burbank. I had it shipped to Ontario and was very excited about my selection. I arrived and met my sales consultant and thats where the story went bad.I received an email from Car Max indicating that the car I inquired about would be there in 3 days. Attached to the email was a sales consultant that was assigned to me and her name was Michelle Ho.I called when I got the notification that the car had arrived and Michelle Ho introduced herself and invited me to come in and test drive the vehicle. This is where is went horribly wrong!!!When I arrived, I felt like she treated me like a second class citizen. Her customer service was poor and her attitude was very condescending. Before we went on a test drive, I asked her about the cleanliness of the car and she told me to worry about getting it first. I told her that I didnt have the full down payment at the time but would have it in 7 days and she seemed very unwilling to work with me to have this happen. I had a loan approval of most of the money, but due to the extended warranty being more than I anticipated, I just needed a little more time. Michelle had no clue about how to make this deal run smooth even though I had everything that my loan required of me (check stubs, references, and billseverything). Michelle asked me about my paycheck stubs as if I made them up (Im a school administrator, really?). She wanted to know why my year to date only showed one month, hello!!!! We were in January. Anyway, she put me through so much and as the evening went on, I inquired about getting someone else to help. She acted like she couldnt come up with clever ways to hold the car for me. I suggested that she put the car in the shop to work on the things that we observed needed attention to buy me a few days and laughingly she agreed and said, I was just going to suggest that. After all of that I was back seven days later and it went even worse. I came in as expected and the car was still filthy and when I asked her about it, she told me that its company policy to not have the car washed before the deal is done. (Shes crazy). A colleague of hers asked if we were being helped and when we told asked him his thoughts on the situation, he said I would have had the car washed because I wouldnt want my customers to have to wait. He also said that he would do it but he didnt want to step on anyones toes. After that she went through the same documents again and asked the same questions as if I changed something or something didnt make sense to her. As my frustration grew, my girl went to get a manager before I exploded. I asked her if she could get the car washed while we were doing the paperwork and she shushed me as if I were a child. Rene came over and was extremely helpful and wrapped up the transaction in 10 minutes. At one point he was thanking me for our business and she still wanted to know about something that she thought he may have overlooked. My experience with her was horrible and it took everything in me not to go off on her. She is incompetent, thoughtless, unprofessional and someone that I would definitely look at retraining. Everyone else there that I have dealt with were so friendly and professional that it made me realize that it wasnt a Car Max issue, it was a Michelle doesnt know how to treat people issue.
Poor Service
Went to have my car check an could not find out the problem. Had two make an appointment for over 2 weeks. Will never go there again or buy another car there.
service center
Hello. I have bought many cars at car max and sold them many cars as well. My service person was a female named kiko. She was great and called me back just about every day to tell me what was wrong and the finished work completed. Now as for trying to contact someone at there service center that was impossible. The recording says they are busy at the moment and trying to talk to someone is nearly impossible. Beware..... other than that service work is great quality. I will still buy from them as long as they work the bugs out of service.
Waste of time
No haggle prices coupled with higher prices than franchised dealers is not a formula that encourages me to do business with them. I made an appointment and came a long distance to see a specific car. When I arrived it took them 40 minutes to find the car and it was not in the condition as described. The car's condition didn't come close to supporting their offer price. I wound up at a Toyota dealer and bought a better condition, lower mileage, better warranty Prius for a lot less money.
REVIEW100
Ordered a Dodge 3500. And am waiting for it to be transported. The ill trade my car for a truck.
DO NOT SELL YOUR CAR TO THESE PEOPLE - THEY ARE TRYING TO...
DO NOT SELL YOUR CAR TO THESE PEOPLE - THEY ARE TRYING TO RIP YOU OFF (I work in finance, trust me, I know!!)So, I drove 3 hours to sell my 2006 Honda Civic SI - FULLY loaded, with GPS system and everything! I saw they were selling one similar to mine (without GPS system and several other features) for $17,998 in the same state where I live. As that is the same value I found at Kelly Blue Book, I figured somewhere around $16,000 would be a fair price for my car. Carmax could make $2,000 for doing a little bit of nothing - OK by me.But nooooo... THEY OFFERED ME $12,500. That's only 70% of the Blue Book Value, and a profit to them/loss to me of $5,500! The man that inspected my car told me how nice and clean it was - and what a beautiful car I have, and trust me, it's a very nice, well kept car!! ***$12,500*** ARE THEY SMOKING CRACK??Never do business with this place - they are crooks!! Run away... as fast as you can!
CarMax 125 point inspection is a Hoax; they talk about it...
CarMax 125 point inspection is a Hoax; they talk about it in the TV, RAIDO, ON Line. It is Hoax! I Bought a 2005 Truck with fewer than 55k miles them at Night, That part is my Bad. I know you should always look at them in the Daylight. With a 125 Point inspection, I just kind of looked it over, I bought the hype. The sales guys said we will fix anything you find wrong with it to your satisfaction for 30 days. How could I go wrong! On the test drive (no Freeway) there was short the truck was fine. With 30 to fix it to my satisfaction. ON the way home freeway, I felt a pause in the breaking at freeway speeds. No big deal I had my 30days after all. Something also was not right on the freeway in the front end. It also was like driving a bout when you hit the uneven parts of the freeway. I thought it was because it was my first 4x4. I decided to take it the dealer for a look from a Pro. Well that is where it gets good, the dealer told me it needed. Upper shock mount, and shock was shot. Both front shocks are bad. Inner and outer tri rod end are bad.Tires Badly dry rotted and cracked, and very warnTrans pan seaming/ needed to be resealed.Rear drums need to ne turned.I also had the windows tinted as I always do, we at the tint show the guys said. Hey you know that it not the factory back window. So I go look at it and it was not, Odd, the front the bed was also bent, the means some had something in the bed stopped fast and it hit the front of the bed and broke the back window. So much for no accidents. Now I am feeling Lied to. I take it do CarMax to get it fix to my satisfaction!Well, my truck has been in the shop for 2 weeks tomorrow.There favoring to tell me is it meets CarMax Standard. They are Fixing thisUpper shock mount, and shock was shot. They are fixing thisBoth front shocks are bad. They are fixing thisInner and outer tri rod end are bad. They are Fixing thisTires Badly dry rotted and cracked, and very warn- Meet CarMax standard.Trans pan seaming/ needed to be resealed.- Meet CarMax standard.Rear drums need to ne turned. CarMax thinks it is the Frond, truned the rotors and did not change the Pads. That is not right. Back cab Glass, it does not bother me that it is not factory Glass. They said they cant fix the bed no body shop. What I and not satisfaction. Meets CarMax Standard I am not done with this yet. But dont buy a car from these people. They will not make it right!
CarMax Ontario
Great buying experience. I did take the car (BMW) to a BMW dealership for a concern I had with the car I bought at CarMax. They found something so then I took it back to CarMax to have it fixed (5-day money back guarantee and 30-day warranty) and CarMax took care of it at no cost and without any questions.
WE BOUGHT A CAR FROM CARMAX AND THE NEXT DAY TRIED TO...
WE BOUGHT A CAR FROM CARMAX AND THE NEXT DAY TRIED TO DRIVE IT TO PALM SPRINGS WHICH IS ALMOST 100 MILES FROM OUR HOME. ON THE FREEWAY WHILE WERE GOING 65 MPH BOTH BACK TIRES WENT FLAT! WE WERE BARELY ABLE TO GET OFF THE FREEWAY AND EXITED IN AN REMOTE AREA WHERE WE COULD'VE BEEN ROBBED! WE USED OUR AUTO CLUB TO TOW IT BACK TO THE DUARTE CA CARMAX WHERE MY HUSBAND BOUGHT IT. IT TURNED OUT THE VALVE STEMS ON THE TIRES WERE NOT INSTALLED RIGHT (CARMAX TOLD US THAT!). I WAS TOLD THE TIRES WERE FINE, BUT WHEN I SPEND GOOD MONEY ON A CAR I DON'T WANT TIRES THAT HAVE BEEN FLAT ON THE FREEWAY, VALVE STEMS OR NOT ESPECIALLY SINCE WE COULD'VE BEEN KILLED AND IT WASN'T OUR FAULT. I TOLD THEM I WANTED THE TIRES REPLACED! THEY REFUSED AND THEN BROKE DOWN AND OFFERED ME TIRES OF A BRAND I NEVER HEARD OF. THEY WERE SO UNCONCERNED ABOUT WHAT WE WANTED AND WHAT WE WENT THROUGH THAT I TOLD THEM I WAS BRINGING THE CAR BACK AND WASN'T GOING TO PAY A CENT AND I DIDN'T! I HAVE WONDERED IF SOMEONE ELSE ENDED UP BUYING THAT CAR WITH THOSE TIRES THAT WERE FLAT! THEIR WHOLE ATTITUDE WAS WE BOUGHT THE CAR SO THEY COULD JUST DICTATE HOW WE WERE GOING TO HANDLE THINGS ONLY THINGS IS THEIR GRACE PERIOD DIDN'T PASS SO THEY WEREN'T IN THE POSITION TO DO WHAT THEY DO WHEN THE GRACE PERIOD PASSES AND YOUR "STUCK" DOING IT THEIR WAY!
If Wal-Mart Sold Cars. All I wanted to do was simply see...
If Wal-Mart Sold Cars.
All I wanted to do was simply see if I could purchase a vehicle given my less than stellar credit situation. An honest yes or no would've sufficed.
For those of you thinking about buying from these guys, I URGE you to THINK TWICE! At first, the initial sales person assigned to me seemed courteous, friendly, sincere and intent on helping me get a car. After an extensive search on their website, I found the perfect car (2002 Ford Escape with 17K miles), submitted my request, and was contacted the very next day (a Sunday).
After discussing my situation and options, she invited me to visit their location in person and bring along every bit of financial proof I could muster up. After doing so, a "team" of other sales people gathered to go over my check stubs, bank statements, and tax returns, and ensured me a deal could be made. That next Monday I was contacted with the "good news" that I was approved.
Naturally, I began making plans to welcome my new car which due to it's actual location had to be transfered to the Ontario store. I was told that it would take two days and that i would be notified of its arrival. All I had left to do was bring my down payment. Great right? The car arrives on Wednesday, I go to pick it up, have my check in hand, get the walk-thru, the keys, etc,. So imagine my surprise & disbelief that after all the paperwork, the visits, the assurance, a last minute insurance policy purchase, & the THREE DAYS since my request, the bank all of a sudden "can't take my offer"! Wha-??!!
They pull me aside as I'm writing out my check (keys in hand, mind you) to tell me what could have been said THREE DAYS ago?! And to add insult to injury, a second sales rep (my initial rep oddly missing & no longer in charge) asked for BOTH more $$ down AND a co-signer. So. The moral of the story kids? DON'T BELIEVE THE HYPE! Contradictable "salesmen" who care more about their quota and less about you and the cars they sell isn't my idea of "the way car buying should be".
Mileage: 77693
Color: Black
Transmission: 6-speed Manual
Body Style: Coupe
City: Ontario, CA
Engine Type: 2.0L H4 16V PDI DOHC
Mileage: 41164
Color: Other
Transmission: Automatic Cvt
Body Style: SUV
City: Ontario, CA
Engine Type: 2.4L H4 16V GDI DOHC Turbo
Mileage: 101750
Color: White
Transmission: 8-speed Automatic
Body Style: Sedan
City: Ontario, CA
Engine Type: 3.6L V6 24V MPFI DOHC
