CarMax Nashville

Great Carmax experience!

From the moment my wife and I entered this CarMax we were impressed with the level of customer service and attention provided. The salesman (Lorimer I believe is his name) was very accommodating and laid back. He did not rush us into a sale like the dealership we came from prior to checking out Carmax. He willingly allowed us to test drive various vehicles, gave my wife and I private time to discuss our impressions, and provided us with honest suggestions related to our unique needs in a vehicle. We finally bought a great vehicle (2013 Hyundai Elantra) at a great price. We recommend to all of our family and friends to try the CarMax way when buying their next vehicle.

Worst ever car buying experience

A Mr. Goodner sold me a 2008 Civic EX when I had to have a car quickly. I should have checked Carfax on my own, but having always dealt with Honda dealerships and had outstanding buying experiences, I thought I would find the same here. Had I looked at Carfax I would have seen that the car had been wrecked twice, had multiple panels repainted, and had dirt in places I had never seen on a car. When I asked Mr. Goodner about the strange blue color of the car he said that he had seen cars in all colors of blue. After I purchased the car things immediately began to go wrong. Since my recollection was and still is that I had asked for a 2-year warranty, I took the car back and was told that I had turned down the warranty. Indeed, this was reflected in my paperwork. After replacing a battery, having a light going on indicated the tires were low (they weren't), I contacted Mr. Goodner. He had absolutely no time to talk to me. When I took the car to trade in at a Honda dealership I was appalled by the Carfax report which no one hard shown me. These people have no scruples and I urge anyone considering buying a car from them to run fast in the opposite direction. The trade in for this car was $6,000 LESS than I paid for it, but I know have a car I can trust. Maybe the Civic was a "Katrina" car. I don't know. Just don't shop there. Don't. When filling out this review only one of the survey question allows you to answer "POOR". The rest require that you fill in "FAIR" as the lowest choice. Service manage was rude and not helpful.

Bad Service Bad Dealer Bad Driver

Went to Have My Van Appraised And it Came Back With Scratch Down the Side. They Said they Didn't Do it. But it Wasn't There before they took it to Drive it. So Beware They may damage Your vehicle and say its not there fault.