Carl's Buick GMC

BEST EXPERIENCE EVER!!

From sales to finance....the staff at Carl's are the nicest ppl in the car business. Roseanne the sales manager was amazing. I walked in at 5pm on Friday and had not a clue what I wanted. I new I liked the Chevy Malibu, but hadn't even look at not one car on the lot. The thing I loved best was Roseann said let's start with, where do you want to be with a payment & what are you comfortable putting down as a down payment & we went from there. Well she never hassles or pushed me for more money witch is a RARITY!! My credit isn't the best to say the least, thought I'd have to do a buy here pay here, DO NOT DO THAT!!! Go see Roseann Coghlan at Carl's n they will help you anyway possible!! THANKS TO THE WHOLE STAFF at CARLS FOR EXCELLENT SERVICE!!'

A great place to buy a car.

I wanted a specific car and walked in thinking I would get a run around because I did not want to buy something "that day." I was surprised, Roseann put in a lot of time trying to find what I wanted. No pressure, no hassle. She even called me back a few days later with a match. I will be picking up my car soon! I wish all dealerships were that helpful.

Just purchased third vehicle from Carls-Happy Wife=Happy Hub

We purchases my first suv here-then my sons truck and most recently my 3 rd! We have been veey happy with all 3-The woman we dealt with on all 3 occasions was not only patient with my undecisive choices at first-she also geared my teenage son towards a safe-economical decision to which pleased me! My husband who I refer to as a PIA was also as pleased! I have referred a few friends to them as well and so far we are all happy! Make sure you stop in and ask For Roseann-shes not only a good sales person-but she knows her stuff! Good luck!

Great, friendly, understanding, pleasant dealer and workers

I was looking for a used car as my credit is horrible. When I say horrible is below 500. I got in contact with Carl's Buick gave them all my info. And a sales associate named Carlos Gaitan called me. I didn't expect to come in and drive away with a car. Well to my surprise Carl's Buick worked hard and found a bank to finance me. And I got to drive away with a nice car. I recommend Carl's Buick to anyone suffering from low credit like me ( Identity Theft ). It didn't matter to them. They where there to help and get me a car and that they did I'm super happy with my new car. And thank you Carlos Gaitan for your patience and your hard work. Jackie also she works in the finance department. That's where all the magic works. Overall a great experience and I'm enjoying my new car.

Friendly professional staff

Plenty of nice cars and trucks to choose from knowledgeable and friendly staff. Easy to find a new set of wheels! I'll be back.

What an Excellent place to purchase your next vehicle!

I purchased a car in January from Roseann Coghlan. I had a very pleasant experience that was completely hassle free. There was no back and forth on the price of the vehicle. I told them what I could afford and it was a Done Deal! I left in just a couple of hours with a 2015 Hyundai Accent that still had under 25K miles on it and the Power Train Bumper to Bumper Warranty still in tact. I love my car and I love my gas mileage. I do not pay more than I wanted to each month. This experience was painless and I would recommend anyone to go there for your next car purchase if you are in the Treasure Coast. Roseann was amazing and she made my day! Thank you to all of the friendly staff that made everything possible!

Impressive sales staff

We stopped by Carl's Buick to shop for a new SUV and we immediately felt very confortable with the dealer's friendly atmosphere. We were very impressed with Rose-Ann's knowledge, professionalism and willingness to answer questions we had about the Buick Enclave. She was easy to talk to and was ready to work with us. Will definitely recommend the dealer to friends and family.

ECM light on dash

2016 Buick Enclave engine light was on went to dealership for correction. Was told to make appointment and it would cost $75.00 to correct. Was suggested i go to another GM dealer who corrected ECM light in about 10 minutes no charge. I will never go back to this dealer for any service in the future. Sales dept. excellent, Service not good.

NEVER THOUGHT I'D OWN A BUICK SUV

Never thought I'd own a Buick! My previous SUV's were manufactured by Toyota, Volvo, BMW, Subaru, Hyundai, etc - all sizes and shapes. I look for a nice ride, good mileage and a low monthly price with a zero down payment! After seeing an ad on TV for Buick SUV's I decided to call Carl's Buick- GMC in Stuart. I set up an appointment and met with the super sales manager, Rose-Ann Coghlan, on Thursday morning. She is quick and to the point and she let the car itself do MOST of the talking - it was quick, comfortable, responsive and amazingly quiet. I could not believe the car came with tinting on the windows and, by the way, it gets awesome gas mileage. We love our new Buick Encore and drove it home Thursday afternoon. The people at Carl's were awesome. We even met Carl, the owner, who takes great pride in his people and the product. What a great guy. The others we met were customer friendly too - Gary in service, Sal in finance and Gentle Ben "the deal closer". Stop in and ask for Rose-Ann. You may own a soon Buick too!

Disabled coaxes 180 mile round trip AVOID at all costs

I used to know someone here, so when I was car shopping it was in my database and popped up. I purchased my current vehicle there & even though I lived 90 mins away, they just threw great stuff, so I drove all that way. The already had my info, income verif & bank statements.. and was told "It's all printed out for you". I was glad to speak to a fresh person who had been keeping in contact for a week. I am disabled, with acutely progressing Multiple Sclerosis, so big purchase, long way.I was working with John D, had no interest in my former friends whereabouts, ancient history. I arrive only to be greeted by a band of employees who thought it would be fun to bait me there & offer me something from the dump, and say "got nothing else"The reality is, just had a car in mind and they intentionally baited me there to impose a "good ole boys" trick on an ill woman.I would not go near this place, total lack of morals and ethics.. and just want as much as they can get from you (seen & heard it)... Find somewhere where there are some morals. What a horrible thing they deceived and planned to do. Management was involved!Don't bully and agonize one who fights hard enough, heartless.They have violated so many laws, just for a laugh..DON'T TORTURE & LIE TO THE DISABLED FOR A LAUGH.

Great deal

I recently purchase a used Sierra from Jack Hine at Carl's and couldn't be happier with everything. Thanks guys!

John D is awesome

Great dealership everyone was very helpful. Be sure to ask for John D in the internet department. He will make sure you get the best deal

Service

I came in for service and it was thorough and quick. The service staff was very accommodating. I bought my Enclave in and had to leave it overnight and I was given a car to take home and when I came in to get my car the next day, it was done and even washed. Great place!!

Michael D. Sweet

I have serviced 3 vehicles at Carls in the last five years and found the experience to be professional and competitively priced.The service manager and his staff treat me like royalty and everyone knows me on a first name basis.I would not consider taking my vehicles anywhere else.

Like shopping for a car on 441 in Miami

They sell you a car the way they want to sell you a car and are not very good listeners. Dealership comes first here is very evident. Unprofessional staff and the whole process here needs to be looked at from an ethical perspective. Ran my credit on Wed (1- hard inquiry with CARLS GMC-BUICK) so we knew where we would be credit wise and down payment wise on Friday which would be "deal day" had my cash down payment with me on Friday and then after the finance department started doing 4 more hard inquiries at banks (not even asking me if it was alright to do it over and over and over and over) then they started the song and dance routine and turned the tables on me changing the entire deal. One big waste of time for new car prices that really are not that great. Do your research and see for yourself. Not a very well run dealership.

Very fair with pricing

Very happy with the service got a great deal on a good vehicle I would definitely recommend Carl's GMC to any of my friends.

Totally Happy!!!

Rose-Ann Coghlan and Carl's Buick /GMC are fantastic! Leasing/buying a new vehicle can be very stressful and aggrevating. We were pleasantly surprised at how well we were treated and the warm atmosphere Rose-Ann treated me with respect and did not play any games. Not only did I get an excellent lease deal but I feel like I made a friend. I would highly recommend Rose-Ann and Carl's to anyone considering getting a vehicle. Top notch people and top notch place.

Used 2010 Fusion Hybrid

I bought my 2010 Fusion Hybrid from Carls Buick in Stuart, January 6, 2015. The car was priced at $13,000. I had looked at the car on a Sunday to check out the exterior. I believe It is the top of the line Hybrid. When I got to the dealer to drive it I asked the sales rep to just confirm that the price was $13,000 and didnt have a bunch of hidden charges. He checked and said yes. We went for a ride. I knew that I was going to buy the car while I was driving it. We got back and wrote up the sales contract. They said they would take my personal check and the sales rep actually drove the car home with me. I gave him a ride back to the dealership. I have put close to 10,000 miles on the car and I love it. The gas mileage is great and its a very comfortable car.

Misleading Salesman

So a 20 year old is shopping for a car with limited funds/credit. She has a choice between A, B or C. She chose C which was an electric car. The salesman states you have to charge the car every night. Period. It took us 6 hours to get home because full disclosure wasn't given as to what owning an electric car meant. Car dealers from Melbourne to WP said a reputable dealer would never sell this car to a 20 yo. I've called the owner, he has no time to call me back.

Keep on Driving

Took my truck in for brake service and was told I needed new breaks, master cylinder and booster. It was going to cost $1600. I told them to forget it. I talked to another mechanic and he said all I needed was the master cylinder and the pads are still very good. He charged me $100 and I spent another $100 on the parts.I bought the truck at Carl's and I was told they would detail and fix the scratches. When I went to pick up the vehicle it was filthy on the interior and the scratches looked like a small child scribbled with a crayon. When I confronted the salesman he got real mad and said "it's not a new car so live with it". People still ask me what is on the paint. I am on the market for a new truck and I will not be going there. I will keep on driving.

Had a BLAST buying a vehicle!!

First time buying a new car and Carl's and their team made it fun, easy, and really cared about what I wanted by listening to me. Carl's Hooked me up with a Dank car!! Thank you

Quick!

We went in to meet Matt shortly before closing to test drive a Honda Pilot and the vehicle was there and ready for us when we arrived, which already exceeded the customer service of some dealerships we visited the day before. Matt was very friendly, but to the point as we didn't want to make an entire night of this...we liked the vehicle, negotiated a price, and left the dealer with our New Honda Pilot in about 1 hours time! Thanks Matt for an honest and quick experience at Carl's!

Great sales and finance team

I went to the dealership in Stuart and it was a pleasure working with Nick because he reallly had great customer service. Jackie in finance was wonderful and got me the best deal and I love my new car. Overall it was the best experience I've ever had with a dealership and I have been telling everyone about it.

John D cust service

Just bought my 2011 Chevy Aveo LT from Carl's. John D. was my salesman and i'm glad he was! He was able to help me get into my car and i'm so happy!! Thank you Carl's and thank you JOHN D.!! I posted on my face book page that if anyone is looking for a great car at a great price to let me know and i'll hook them up with the hardest working salesman ever!!

Great Service

I had a great experience at Carl's Buick GMC. I was treated with customer care and great service the whole time time I was shopping. No complaints. Rose Ann my sales rep was amazing person to handle business with. I will definitely refer people to visit!!!!

Shopping with Rose Ann Coghlan is a Pleasure

After 5 days of shopping on her own, in a rental car, and getting beat up out there, a girlfriend of mine asked me about it, & she was so nervous about buying the Right Car. So I do what I always do, I took her to see our family friend Rose Ann, at Karl's GMC. Rose Ann Coghlan is our favorite and only choice when we are in the car buying market, Rose Ann is our consistent referral to any of our friends who announce they are car shopping! From the moment she turns to you in her swivel chair, she sees everything, she smiles & says, "So you are looking for a Car?". That is my favorite part: Confidence and at Ease...Every lifestyle can have the perfect vehicle, so stepping into is fun from start to finish, and I'm putting into words what Rose Ann does every step of the way. Rose Ann gets you into the right vehicle, and many times, one even more worth wanting, and shopping is truly a pleasure. My friend got the perfect car for her, started her job, and is so happy! Thanks again, Rose Ann.

Great experience

Purchased a 2011 dodge ram great price great experience after my last one with the last dealer the auto source out of Orlando. The truck came with two key fobs one was not correct so they are giving me a brand new fob free of charge I would recommend them.to friends and family thank you bill for a great truck and buying experience.

The best experience I've had at a dealership

My salesman Brahim Aboujja was awesome! ..He was very cordial, knowledgeable and he made the entire process a "comfortable" one. I would definitely recommend this company to other friends and family. And Brahim would be the guy that I would have to take car of them. I'm very pleased with the purchase of my used 2012 Buick Regal, but I'm even more impressed with the service. Also the woman in tags/title was amazing. Thanks Carl's Buick.

Javier

When I stop by the dealer was only to say hello. In coming a very caring lady Rose Ann. She made the whole car buiying experience very pleasant one, she dismiitified the descion making and work with us , within our means and today we not only own a beutiful buick Enclave but biught also from her my daughter first car. Javier and Sheila

Javier

The 2 times i bought a car from Rose Ann , I was just just stopping by to say hello. In comes this very caring lady and "dismitified" the car buying experience to us by LISTENING and working with you, within your means, bringing up ways and more ways to help you thru the descion making and allow the process of buying a car a delight. My wife, my daughter and I are bless to have come around people like Rose Ann. Today we are proud owners of 2 new vehicles all because someone worked with US and pay attention to our needs. Thanks. Javier, Sheila and Ariana Salmon.

Great Sales And service Staff

Roseann in Sales is Great!! She is also the customer service rep for the dealership goes out of her way to make the whole experience of purchasing a new vehicle a positive experience. Gary and the service team makes sure all your questions and concerns are addressed quickly and efficiently Great team. Went into the dealership to LOOK at a new truck and Drove home with my 2015 Sierra 2500 HD Diesel and ready to hitch up my 5th wheel RV. THE BEST TRUCK I HAVE OWNED. This is my 5th truck/SUV

Excellent Service

Mr. Jack Hines, My sales rep was very professional, knowledgeable and very pleasant to deal with. One of the reasons why I chose this dealership was because of my husband's previews purchased with Mr. Hines. We are both very happy with his service. We will highly recommend your dealership to friends and family.

Good value on a hard to find truck

I needed to replace my tired old truck. I had been looking at vehicles online as far away as 200 miles without much luck. I came across the truck I was looking for, F-150, extended cab w/8 ft. bed. I made an appt. after work and was promptly greeted by Steve Blakley. No pressure to buy, just took the vehicle out for a test drive. Certified pre-owned, one owner and clean! The paperwork took longer than I would have liked, but hey!, I found the vehicle I wanted wihtout having to drive to Orlando or Miami.I really expected a stressful experience buying another vehicle. That's why the truck I traded in was 17 years old! I will be doing business with Carl's again... and I won't wait as long to replace a vehicle next time.

Great salesman/dad/person

Mr. Jack Hine, probably one of the best father's 2 sons could ever have. The man is a good person inside and out, not one of those I'm here for money, but here to provide for my family and make the best car buying experience for the customer. I've known Mr. Hine for probably 6-7 years through his sons; my best friends. Keep it up Mr. Hine!!!

Great service

I was online shopping for a vehicle I filled out a form asking about a couple different cars! Within minutes I got a phone from Jack Hine with everything I asked for!! Jack was on top of his game answering every question I asked . I wasn't looking to buy a car that day but when Jack invited me in I looked at the car I was most interested in and let me test drove it and ended up going home in it that day!! Thanks Jack for everything!!

Happy as can be!!

Went in Carl's Buick to see what they had on the used car lot and was met by John Hobson (wearing a big smile). He asked me if i have been helped and that is where it began. Before long, I had a beautiful used Chev Malibu and received more then fair trade on my car. The experience was great and that was the first time I bought a car on my own. Very happy with the deal, service and decision. John made me feel very comfortable and did not push me into anything. Thanks again John!!Keiona Bishop

They said we needed a $4,100 unnecessary repair!

After they changed our oil we started noticing a small oil leak under our '07 Lucerne. Brought it in for an estimate. They claimed that there was oil all over the engine so it was leaking out of every gasket. They wanted to rebuild the whole engine for $4,100 !!! My husband eventually jacked it up and took a look. Found several screws that were very loose (no doubt from the oil change) Not a single drop has leaked since then. DO NOT trust them at all. We will never go back!

The Best Sales Experience and Service!

John Hobson sold me a car I always wanted! Always wanted a Volkswagen convertible. I was just in a conversation with this salesman andtold him that I always wanted this particular car and the color of my choice - he found the car and the color! The experience of buying thiscar from John was the best I ever had. He was kind, considerate, funny and not at all pushy. I was happy purchasing this car from beginning to end. He made it happen! After making the purchase, when something needed to be adjusted or fixed - absolutely no problems. He took care of all the details to correct any problems. When the car needs service, I just call John! Highly recommend to everyone who needs to make a purchase - either new or used - to call John Hobson. When the time comes for another car (on my bucket list) - I will only deal with JOHN HOBSON.

Good choice!

I went to trade a prior vechicle and came out WAY better then expected! Felt very comfortable with the service I received from John Hobson. He was very aware of everything he had in stock when asking about different vechicles. I have referred ohers who have also been very satisfied.

The WORST: They Lie, Swindle & False Advertise

I BOUGHT A MINI COOPER FROM SALES GURU BILL K. I DRIVE A LOT SO TRADE IN AND BUY A NEW VEHICLE EVERY 12-18 MONTHS THIS WAS THE WORST EXPERIENCE I EVER HAD IN MY 20 YEARS OF BUYING USED AND NEW VEHICLES THE STICKER SAID THE VEHICLE CAME WITH A RUN FLAT SYSTEM; I LATER FOUND OUT THEY GAVE ME 4 MISS MATCHED TIRES ON THE VEHICLE AND ONE WAS SHREDDED; THEY REFUSED TO PUT ON MATCHING RUN FLATS OR PAY FOR NEW TIRES (2 WEEKS AFTER I BOUGHT THE CAR) 3 WEEKS AFTER I BOUGHT THE CAR THE BATTERY DIED WHILE I WAS DOING THE PAPERWORK, THEY WENT THROUGH THE VEHICLE I WAS TRADING IN AND I LATER FOUND THINGS MISSING THE AWFUL BLOND WOMAN WHO DID THE PAPERWORK AND FINANCING TOLD ME HOW MUCH MONEY I WOULD SAVE, ESPECIALLY ON MY INSURANCE (NOT) AND THE GAS MILEAGE (NOT) AND TOLD ME THEY NEVER SELL VEHICLES THAT HAVE BEEN IN ACCIDENTS....THE VEHICLE I TRADED IN WAS LISTED THE VERY NEXT DAY AND IT HAD BEEN IN AN ACCIDENT I CALLED THE DEALER REPEATEDLY; BILL WOULD NOT TAKE MY CALLS AND REFUSED TO REPLACE THE TIRES OR THE BATTERY I WROTE LETTER AFTER LETTER FINALLY THE GM CALLED ME AFTER RECEIVING MY 4TH LETTER IN 6 WEEKS AND ASKED WHAT HE COULD DO TO GET ME TO STOP BAD MOUTHING HIS DEALERSHIP IT WAS A LITTLE LATE FOR THAT I WAS SHOCKED AT THE TERRIBLE CUSTOMER SERVICE AND HAVE NEVER BEFORE OR AFTER BEEN TO A DEALER WITH WORSE SERVICE AND PRODUCT

Excellence Service

I dealt with John Hobson. He was very helpful in showing me trucks within my price range instead of pushing more expensive ones on me like some other dealers were doing knowing I was in college. When I found one I liked he did the paper work,the numbers all were right, I was out of there quick,and was out driving my truck. It was a good experience for being first time buyer. Thanks, John I will come back. J.Kampff

A review of Carl Buick Gmc

I was a first time car buyer, John Hobson was the first person to greet us showed us trucks as well as cars was very knowledgeable. After. looking picked one we liked price was right and the service was quick we were in and out. Would highly recommend John as well as the Dealership. Love my car Thanks Kiara and Leon T

Outstanding!

Excellent service and fair pricing we found the car we wanted in a price range we could afford, thank you john and Carl we will surely be back!

Fantastic customer service is hard to find in Florida but...

Fantastic customer service is hard to find in Florida but I found it at Carl's Buick. John Hobson was the first to greet me and listened to what I wanted to accomplish and made it happen. John was patient as I compared vehicles and test drove my selection. John was extremely knowledgeable about the vehicle and went out of his way to find one in the right color and feature combination all with a smile and a firm handshake at the end. Other local dealerships were not as clean as Carl's and when I entered the showroom took several minutes before anyone greeted me and asked how they could help. Carl's customer CARE made them the top of my list!

i puchased a used 2011 chevy 2500 p/u on feb. 13, 2014...

i puchased a used 2011 chevy 2500 p/u on feb. 13, 2014 with john hubson in sales. my experience with john and his friendly staff worked extra hard to get me the price i needed for this truck. i find this dealership to fit all my needs with their friendly staff. i will recommend them.

Thank you Roseann Couglan at Carl's Buick GMC

We love our new Caravan and thank you to Rosanne Couglan and staff at Carl's for making our car shopping and purchasing a positive experience especially having our three kids with us! You have patience of a saint and we are so grateful for all your help. Carl's offices, showroom, kids room and other facilities are classy, clean and very professional. The staff not only cares about thier customers, but also their community and giving back. We will definitely be going back to Rosanne and Carl's when we are ready to shop for another car. Again, thank you Rosann!

Rose Ann

I came in to Carls Buick dealership under the impression that I would have a very difficult time purchasing and financing a car I expected to be greeted with hard selling used car salesman instead I was greeted with a family friendly environment Roseanne was absolutely awesome I told her what I wanted what I could afford and in a few short hours I drove off that lot with a new car for finance team was incredible doing everything I asked for my entire perception of the auto sales industry has been completely turned around because of Roseanne I would recommend my friends my family even my mom to purchase a car from this dealership I left with a hand full of rose and business cards and have every intention of passing them out to anyone who would listen Thank You rose and for everything you've done

I went into Carl's in Stuart, FL and it was the best...

I went into Carl's in Stuart, FL and it was the best experience I've ever had in a dealership thus far. Everyone was very friendly and treated me like family. John Hobson was professional and was a great help in assisting me with my vehicle. He took me on the test drive for my 2013 Chevy Captiva and made it personal. I was treated like a customer but I was treated more like family. I highly recommend this dealership. Everyone is friendly and they are not trying to pull a fast one on you. Buying a car can be a scary thing and they made this as comfortable and as smooth as possible. I'm so thankful and so happy!! :)

We drove 200 miles from Naples to Stuart, Florida. When...

We drove 200 miles from Naples to Stuart, Florida. When we arrived John showed us the Ram Truck and we have never been treated so nice at a car dealership in 30 years. John was actually wonderful as were all the people that we met, our paperwork was completed quickly and we would drive the 200 miles to buy another vehicle from John at Carls Dealership.Sincerely, David & Sylvia Hengel

On 10-19-13 we purchased a Nissan Titan that had been...

On 10-19-13 we purchased a Nissan Titan that had been traded in by a customer. Nick Wright was very friendly and not pushy as a salesman. Any questions we had we could call numerous times and if he did not have the answer he would get it for us. We traveled from the top of St. Lucie county on 10/18/13 down to Salerno area. Carl's was our last stop when we encountered Nick. We were not interested in what was on the lot, as we were leaving he stated he had a truck that had just come in from a test drive would we be interested in looking at it and we did. My husband was so tried and worn out that he did not want to test drive, again no pressure. I called on Saturday and asked could we come down and test drive, when we arrived the truck was ready for us, husband drove it and on my advise we purchased it again Nick did everything possible that we asked. We feel Nick is a great asset to your company Nick was very polite and courteous, with salesman like Nick we would make Carl's our first choice in the future.Laura Mc Pt St Lucie

No pressure, very relaxed transact ion. Came highly...

No pressure, very relaxed transact ion. Came highly recommended by friends.john made our transaction very comfortableI will recommend this dealership to all friends

We like the big variety of pretty new use cars with low...

We like the big variety of pretty new use cars with low mileage and CarMax fact sheet. We also like the fact that we could research the car stock before getting there on the website. We specially like the friendliness of Mr. Hobson, who took the time to let us test drive several different models. Yes, we bough a car!

Sales man Brahim was very attentive and courteous. I...

Sales man Brahim was very attentive and courteous. I already knew what I wanted and he gave me honest information and facts thorugh the process. He was professional and listened carefully what I wanted. We had an adequate test drive and after we agreed to terms. He made the process painless and after I met with Ben who was the sales manager who introduced himself and assured me to contact him if I had any problems. I have bought several new cars and most times it was when I knew what I wanted and I have a grasp as to auto technology. The staff at Carl's were very helpful and never hinted that I wasn't the customer. In fact it was the first time, that I can recall I felt like the customer going out the door which has not been often. I came back the very next day and had brakes put on my Lexus, I was that impressed.I took my car over to a real estate office and show the deal that I got and everyone was amazed at the price. I would recommend and go back to Carl's Buick. I would look for Brahim and let me buy another car. Thanks

John Hobson is the most helpful and friendly salesman my...

John Hobson is the most helpful and friendly salesman my husband and I have ever worked with. My husband and I really needed to get out of the car we were in because it was having some issues and we were carrying negative equity in the vehicle. We looked at a few different vehicles but could not find a vehicle that was the right price. We decided to go to Carl's and we found the right vehicle for an awesome price. John knew that we had a limit to the amount of money we wanted to finance and they got us the exact price we wanted without any haggling or back and forth like many other dealerships. John was also very efficient when it came to getting things done. My husband and I had to make a trip to the DMV to change our licenses to the correct address and mine to my married name. When we got back we were ready to go right to finance, there was no waiting, and the paperwork was all ready to go. Overall it was the best car buying experience I've had and my husband and I are both very happy with the vehicle we purchased and the price we paid. John Hobson was the most helpful salesman I've worked with because he get things done quick and he doesn't push customers to spend more than they can. He worked with our budget very well, got the paperwork done quick, and was a pleasure to be around.

I worked with John Hobson at Carl's Buick/GMC...

I worked with John Hobson at Carl's Buick/GMC dealership in Stuart, Florida recently. I have bought and sold perhaps 30 cars over the years and I have to say Hobson was one of, if not the best, of anyone I worked with, and believe me I'm demanding. I met him on the lot , I told him what I wanted, he answered all my questions without having to check in the boss man and he steered me laser like to the car. Deal done!

It was a rainy day and we kept them there late with our...

It was a rainy day and we kept them there late with our purchase. John and the entire staff were very understanding. The selection was very good and we had trouble deciding which vehicle to purchase. I feel we got a very good deal. I will go there first the next time I need to purchase a vehicle.

BEST EXPERANCE WE HAD BUYING A CAR

WE CAME TO THE DEALERSHIP LOOKING AT CARS, JOHN HARPER GREETED US. WE TOLD HIM WE WERE NOT READY TO BUY YET. WE WERE TREATED JUST LIKE WE WERE BUYING.VERY COURTEOUS. WE LIVED IN MICHIGAN, SOLD OUR HOUSE, MOVED TO FLORIDA AND WENT STRAIGHT TO JOHN TO BUY A NEW CAR. OUR EXPERIENCE WAS ONE THAT WAS UNEXPECTED, VERY PROFESSIONAL BUT IN A FUN WAY. JOHN KNEW HIS PRODUCT AND HELPED US OUT . WE ACHIEVED OUR GOAL STAYED IN OUR PRICE RANGE, AND DROVE AWAY IN A BEAUTIFUL BUICK LACROSSE

I was approached in the parking lot by John Harper, who...

I was approached in the parking lot by John Harper, who was extremely friendly and sociable. I advised him right away the type of car I was interested in. He helped me look around and was very honest with me in choicing the right vehicle and would be a good match all the way around. I liked his approach. He wasn't your typical sales person who is normally very pushy and agressive.After a test drive in the Buick Encore, I fell in love with it. We went back into his office, at which time we did some paperwork. The whole experience was very pleasant and very comfortable. He was extremely professional and knowledgable, and answered all my questions and concerns.I did sign a lease agreement with him and was extremely satisfied with all deal I received.I look forward in servicing my vehicle in the future. I also met a few staff members in the dealership, who helped answer a few questions as well as Gary in the service department. They all were extremely friendly and helpful.I wouldn't hesitate recommending Carls Buick in the future to all my friends and family.Thank you again for a wonderful experience! I rate them #1!!!

VERY SATISFIED CUSTOMER FROM PORT ST LUCIE, FL

I recently purchased a 2013 Buick Encore. John Harper who was my Sales Consultant was not only professional and knowledgable, but friendly and caring about my needs and concerns in purchasing a vehicle. From test driving to signing a lease agreement, was a very wonderful experience. I felt as though John and the rest of the team were extremely helpful, and tried their best to put me in a vehicle that I would be comfortable driving as well as affordable. I never felt pushed or uncomfortable at any time being there. I look forward to servicing my new Buick Encore in the future. I would definitely recommend purchasing a vehcile from Carls!!

John is the best automobile sales consultant I have ever...

John is the best automobile sales consultant I have ever met. He is very personable and extremely knowledgeable. He explained all aspects of my car in terms I could understand. The amount of time he spent with me even though I told him I was only comparison shopping was incredible. When I decided to make the purchase I was given a tour of the dealership and was introduced to several other department employees I might have reason to visit. I have never before been offered this courtesy. I would most certainly recommend John and Carl's GMC Buick to anyone shopping for a General Motors product.

Found Truck I was looking for here at Carls in Stuart Fl....

Found Truck I was looking for here at Carls in Stuart Fl. John Hobson was very friendly right off the bat and not salesman wanting a deal friendly. I actually had a good time purchasing my vehicle. Mr. Hobson was interested in my interests and lead me in the direction the was best for me. The whole process was quick and completely stress free. I was also very pleased with the amount i received for my trade in. Thank you Carls Buick, Pontiac, GMC and also John Hobson for an excellent vehicle buying experience and will definitely be doing buisiness with you in the future!

Very poor workmanship after the sale and very rude...

Very poor workmanship after the sale and very rude salesman (after the sell). I bought a truck there that they promised they would take care of the issues next Thursday. I get up the next day to go to work and I turn on talk radio. I think to myself "this radio is really bad" then I hit a bump and the stereo blasts out SOOO Loud. I looked at the truck in the daylight and it had tons of dents and scratched. The back seat pouch was torn, it smelled like dog, etc. I decided to go out the next day with my white shirt. When I got home it was stained so bad from the seats I had to throw it away. My family get in the truck and I have to tell them " sit on a towel" we drive and the speakers cut on an off and they have to mention the smell and the scratched and dents on the exterior. I am not worried, because I was promised that all the issues would be taken care of. I finally get my truck there for the service and I was told by the service department (over the phone) it would cost me over $500 to fix the acceleration and speakers that were defective the day I bought the truck. I was assured that this would be covered. Their website stated the used vehicles would be like new. Seat belt alarm does not chime, blood on ceiling etc.I got to dealer and the service dept. told me to talk to Bob Reed. I told him the truck was not detailed and showed him and he say's "they must have missed that spot". I say "how about all these other spots, and the rear pouch they said they fixed". Bob starts raising his voice and say's "we never agreed to this stuff" and started being very rude. I was assured the paint scratches would be fixed to the point you would barely notice. I told Bob that it was getting later and it was overcast and raining when I was looking at the car. Bob replies by saying it was bright and sunny. What a liar he is. I showed my friend and he just laughed and said "looks like a 2 year old colored on your truck".I was hoping this would be the dealer I could buy the rest of my cars from, but it's NOT! Stay Away!

Very Satisfied Customer

As a local manager of a large major pool corporation, I am very well aware of excellent customer service. I have had the pleasant experience of purchasing my 2007 vehicle from Mr. Leonard B of Carls Buick GMC. a few years ago. It is now time to purchase a new vehicle and because of Mr. B, I have every intention of purchasing a new vehicle from him. I am extremely happy with the Buick line of vehicles and I know that Mr. B will assist me throughout the entire purchase process.

Great Buying Experience

Since moving to this area in 2000 I have had the pleasure of working with Mr. Leonard B for the purchase of my vehicles. I have purchased 4 vehicles from him, now owning a 2013 Encore. Mr. B is not only my Sales person, but he was also my Sales Consultant. Although I had certain vehicle needs as an elementary school teacher, he was very much concerned about my functional professional needs. Early on, he suggested the Vibe of which I purchased a 2005 and later in 2007. When I was ready to trade in the 2007 he advised me to wait because a new beautiful vehicle was about to be introduced. Well, once again he was correct and when the 2013 Encore made its debut he contacted me and I am now a proud owner of the 2013 Encore. I have vowed that as long as Mr. B is selling cars, he is the only person I would buy from.

The Best Car Purchase Experience

As an inventor, Ophthalmic Administrator, business owner and in management for over 35 years, I am very aware of the importance of good customer service. I have had the pleasure of working with Mr Leonard B since 2000 when I first moved to this area. Since then, I purchased 5 vehicles now owning a 2012 Buick Verano. Mr. B is the main reason I purchase from this dealership. The reason I keep returning to this dealership is because of Mr. B. He takes the time to work out the cost factor, my trade-in allowance, rebates to make sure that I ended up with a payment that worked for me. His primary mission was to make me happy driving my new vehicle. Mr. B was not only my sales consultant but even after the vehicle was sold to me and I drove it off the lot, he was always available to me for whatever problem I had. At times, he intervened for me if I were to have a service need. He goes the extra mile not only at the time of pre-sale but through the entire process from finance and to make sure that I had received whatever rebate was available. At times when I wanted to purchase a vehicle in less time than what was on my loan, he advised me to wait until the vehicle had greater trade-in value. I truly feel that Mr. B should be a trainer and anyone that is fortunate to have Mr. B as their Sales Associate should walk away honored to have had him and will definitely have a most memorable experience. LLM

Scott, the salesperson, was very friendly and...

Scott, the salesperson, was very friendly and knowledgeable of the product. Ben, the sales managed was a pleasure to deal with and was very accommodating, John in parts was very helpful and has great knowledge pertaining to his job. These men made my experience a comfortable one and helped me greatly. I would recommend this dealership, because of these people, to anyone without hesitation. Mike B.

Great Experience

I brought my son in to buy his first car. Roseann took it upon herself to find him the best used car for our budget. She had us out of there in two hours with financing, insurance, and registration done before he drove off the lot with a car he loved. Sonja was so efficient and quick with the financing and we wound up with a great rate and a payment we could handle. The entire staff was professional and helpful. I would recommend Roseann to all my family and friends as someone you can trust and who will find you exactly what you need.

Carl's gmc dealership in Stuart ,Florida was very...

Carl's gmc dealership in Stuart ,Florida was very helpful and wonderful customer service ! We purchased a Chevy silverado 6 months old for thousands less than other dealerships and carmax ! Very glad we went to Carl's ,they worked with us and our credit until the deal was right for us.

Buying a car is never a pleasant experience but this was...

Buying a car is never a pleasant experience but this was one of the best we've ever had. There was no sales pressure and the atmosphere was relaxed and friendly. Leonard was very easy to work with, very professional and the price was fair. We would definately use this dealership again

I had a wonderful experience buying my Yukon from...

I had a wonderful experience buying my Yukon from Carl's Buick GMC, my sales associate Brahim Aboujja made the process too easy...he didn't play the usual games that we have all experienced at one time or another with most dealerships. Ben, the used car manager was also a pleasure to deal with and even the finance manager Sonia, was great, never spent such little time in a finance office in my life. It was obvious to me that the entire crew at this dealership are stars in their profession and it was just all around an absolutely amazing experience and I love my Yukon!

Drove across the state from Cape Coral to purchase my...

Drove across the state from Cape Coral to purchase my car. When we arrived the car and paperwork was ready for us to complete so we could get back on the road for our 3 hour ride home. Thanks for making it out to be a great transaction.

The customer service was excellent at this dealership....

The customer service was excellent at this dealership. Steve Blakley was extremely helpful and informative when it came to truck knowledge. For these reasons are why I am giving this dealership an A grade.

I have had many poor experiences with dealerships...

I have had many poor experiences with dealerships attempting to "sell" me a car. So when I walked into Carl's, as usual, I had my defenses up. Much to my pleasant surprise, I was greeted by a very friendly and knowledgeable salesman, Bob. He made my car buying experience Exceptional! He was very patient with me test driving multiple cars, including the used Cadillac that attracted me to the dealership. With his recommendation, I also test drove a Buick Regal...a car that I had not considered at all. It was Perfect! It had all of the features that I was looking for AND It cost less than the original CTS I had in mind! Next time I am in the market for another car, Carl's will be my first stop. Thanks Bob, I LOVE my new Regal!

Jack Hine was so great. He made it seem like there was...

Jack Hine was so great. He made it seem like there was almost no paperwork and nonsense after the numbers were quickly agreed on! I also want to recognize Sal the finance guy. He made me feel like I was part of thier family. On yhe way out I was thankedby a fellow named Ben who said he was the general manager. What a nice touch!!! I will tell everyone I know that Carl's is the place to go for thier next vehicle purchase!

Mr Hobson was quite nice to me, even though I was not...

Mr Hobson was quite nice to me, even though I was not ready to buy yet, still going thru divorce. He took the time to explain leasing or purchase and showed me several vehicles that will be in my price range. When I am thru all this and ready, I'll be back to see Mr. Hobson!Thank you.

cadilac

i was pleasently surprised. i got in and out fast. Roseanne coglan was very helpfull i told her what i wanted and she deliverd. finance was good too i had some credit issues and they took care of it.

Highly professional. Great communication prior to...

Highly professional. Great communication prior to purchase made the final process completely bearable. I've bought over 10 cars in my life and this was the finest service.

I have been a customer of Carls GMC for several years and...

I have been a customer of Carls GMC for several years and have leased 1 vehicle and purchased 2. My last purchase was a 2012 Acadia,on March 5 2013 . While I was there to have my Terrain serviced I was looking around the show room and was approached by John Hobson and he asked if could help. He showed me the Acadia that was in the show room and sat and talked with me and made sure that I got the best deal possible.I left that dealership with a new car when I was only there for a service on my Terrain.My experience with Mr. Hobson and the entire staff at Carls has given me confidence in my decision to shop at Carls and would recommend them to all my friends.

I was shopping around for a new truck and stopped by...

I was shopping around for a new truck and stopped by Carl's Gmc. John Hobson made the stop well worth it. From start to finish he took great care of me without being too pushy.

I stopped in at Carls Buick to gather some information on...

I stopped in at Carls Buick to gather some information on the smaller suv for my daughter. As I was walking into the facility I was approached by a nice young man who introduced himself as Ben Pridemore the Used Car Manager. He asked if anyone was helping me and I mentioned I was just getting there and wanted to get a brochure - Ben was so kind and introduced me to a salesmen named John Hobson. I must say John was so incredible!! He seemed to know exactly the features I was interested in - so amazing.....he was so informative about the Encore and how the safety, reliablity and the economic benefits were everything I wanted! John Hobson is the Best - he is like no salesman I've ever met before! Before I left - I insisted on meeting John's manager and telling him just how wonderful John is, Rick Elmasian, the New Car manager and although Im sure he is very busy, was very kind welcoming of my compliment of his salesmen and there terrific facility. I Love Carls Buick - They are Terrific!!!!Thanks Everyone!!Jules :)

Carl's Buick has the best sales team I have ever done...

Carl's Buick has the best sales team I have ever done business with. Very professional and customer service is their number one priority. I will purchase all of my vehicles from them in the future.

Snakes

I stopped by this past weekend to look at a car and felt the staff at Carl's including the manager were way to pushy. It was not what I expected from a smaller local dealership.

With being my first car i was very satisfied with my...

With being my first car i was very satisfied with my customer service. I was given and explanation for everything and a walk through of everything step by step. I recommend Jackie Marlowe for all services.

I walked into The Carl's Showroom when they were busy...

I walked into The Carl's Showroom when they were busy and was immediatly created by john and he showed me the truck i requested and furthermore suprised when they accepted the priced i offered them. Brahim helped me buy side steps, and leather for my new truck and was courteous through the whole process. Sal was the dealership finance manager who got me a interst rate of only 2.5% so needless to say he is my best friend!!! i would recomend this dealership to anyone looking for a new or used car!!! thanks guys !!! William Simpkins

Notice how half the reviews are from Chicago

I am not some sales rep writing reviews. This place can not be trusted with used cars. You might as well donate your money to you least favorite charity and you would be better off.

The worst customer service ever

I wish there was a no star option. By far the worst customer service I ever had. Remember you read this before you go

I had the worst experiance

I purchased a used truck to pull our boat recently. I was told the pre-owned vehicles are the best out there and they do a extensive inspection because customer satisfaction is number 1 at Carl's. Since that point I have spent over $500 in repairs and the engine over heats still. I called and was very pleasant about this issue and had the manager hang up the phone on me. If that's the customer service your looking for I would recommended Carl's!

Free as Posible

Worked hard to make the experience as stress free as possible.

Very pleased Experience

Gary Holder was an outstanding rep for Carls.I was very pleased with the overall experience.Michael Sweet

Experience was Excellent

My recent service experience was excellent.Just wish there was continuity so that my confidence was higher with the dealership as a whol

I can trust them

I love this dealership!. It is like visiting friends. Everyone is nice and knowledgeable and I know I can trust them.

My visit are pleasurable

Carl's went above and beyond to make my service visit pleasurable, even after a rocky start. I look forward to returning to them within the next few weeks for routine maintenance.

satisfied

A satisfying experience as always.Great experience...they fix things right the first time.

works done in a little time

Everyone was professional and courteous. The work was done on time with little wait time.

friendly

The original sales experience of buying my car was not so great. My recent service experience was excellent.Just wish there was continuity so that my confidence was higher with the dealership as a whole.

So quick!

Service dept. handles everything quickly and with satisfaction.

The best

The original sales experience of buying my car was not so great. My recent service experience was excellent.Just wish there was continuity so that my confidence was higher with the dealership as a whole.

Good service

Carl's went above and beyond to make my service visit pleasurable, even after a rocky start. I look forward to returning to them within the next few weeks for routine maintenance.

All good

Gary Holder was an outstanding rep for Carls.I was very pleased with the overall experience.Michael Sweet

I have been extremely satisfied

I have been extremely satisfied with the service I get from the employee's at Carl's. My experience at Carl's started with my salesman Paul. Paul was very professional and he made the car buying experience a pleasure. Service is important to me because I really spent a lot of time and money making sure that I got everything I wanted on my GMC Yukon Denali Hybrid. I am pleased to tell you that my experience with the service at Carl's has been very impressive. I have been very happy with the service personnel. Just recently I had some service done and Jude , the service person I dealt with, was very helpful and made the process delightful. Everyone of the service personnel that I met has been excellent.I would definitely recommend Carl's to anyone that wanted a new car and likes to have great service to count on. When I am ready for another GMC I will get it from Carl's because I know that I am going to get great service.

Always a pleasure to arrive here

Always a pleasure to arrive at the service department knowing you will be treated honestly and with quality repairs should they be needed along with only having the required maintenance performed should the budget require it. Tom always greets me with a smile and pleasidng personality.ThanksThanks

Very efficient

Everyone is very efficient and we have had no problems with service

Great service

I am always helped with great service from your service department.

great service

I have purchased three new cars from your dealership and I always have a great experience !

Its great

I purchased my second Carl's product because of the service.

All are professional

Everyone is always very professional and courteous.

Wonderful service

I am so happy that I got a car from Carl's Buick GMC in Stuart. Juse provided service for me and shes wonderful. I have nothing but good thing to say! Rose Ann and Jude are my favorite but the whole team is great. Thank you for wonderful service!

Good experience

Worked hard to make the experience as stress free as possible.

Truly a pleasure

It is truly a pleasure doing business with Carl's and there customer service is paramount. In these difficult economic times, I would recommend Carl's. A dealership, in my opinion, second to none

I waskept informed

When U brought my car in for a few warranty items -- I was kept informed of the problems and how long it should take. I was not just told to wait until it was done like I have had happen with a dealership in West Palm Beach. What a refreshing change that was. Thanks to Jude for her help.

Right on time

I WAS GREETED BY A LOVELY LASS WHO TOOK MY CAR FOR SERVICE. SHE TOLD ME APPROX HOW LONG IT WOULD BE....DIRECTED ME TO YOUR CLASSY WAITING LOUNGE COFFEE READING MATERIAL . RIGHT ON TIME MY CAR WAS READY AND ALL IN ALL WAS A VERY FRIENDLY EXPERIANCE... BOB

Good and great

Worked hard to make the experience as stress free as possible

Great dealership

My salesman was the best the took pride in his job and bent over backwards to accommodate not only me but more importantly my wife, Even though she doesn't drive the car more than 40 percent of the time she has to be happy with it. He spent time listening to our requirements and wants and as it seemed to me went out of his way to help and find the car. He should be recognized for all the work he has done. I would definitely recommend Carl's Buick to anyone interested in a car. He made us feel like customers not just another number that he had to satisfy to make his monthly goals. Thanks for asking...Ralph and Barbara Porcelli

very real

I am always helped with great service from your service department.

We saw a car that met our needs on the Internet site....

We saw a car that met our needs on the Internet site. Came in, Bill was attentive, friendly, and customer oriented. Sonia was wonderful. Took home a car in less than an hour!! Extremely Satisfied!!

Very fair

Service is always fair in estimates and done in a reasonable time

Professional

When U brought my car in for a few warranty items -- I was kept informed of the problems and how long it should take. I was not just told to wait until it was done like I have had happen with a dealership in West Palm Beach. What a refreshing change that was. Thanks to Jude for her help.

No problem

clear expectations and above and beyond service! Gary Holder was exceptional and expedient in handling my issues

So nice

The service manager and staff insde of the service center are always there to help. They have gone above and beyond for me whenever I come in

Very professional

The service manager and staff insde of the service center are always there to help. They have gone above and beyond for me whenever I come in.

Good reception

I have not had the opportunity to have Carls work on my GMC Sierra yet soon I have the confidence that they will take good care of my investment

Good organization

I have found the service organization to be more interested in my business than the sales organization. They have continually gone out of their way to insure my satisfaction with their service. The sales group, since my purchase of an Enclave in 2008, has never contacted me once. If I do purchase another Buick when it's time.......it will be because of the service organization.

I feel totally taken care of

I feel totally taken care of in all my car needs. Couldn't be better service anywhere

Excellent

Excellent service and attention.I have not had the opportunity to have Carls work on my GMC Sierra yet soon I have the confidence that they will take good care of my investment

Confident

Extremely happy, conmfident, and trustworthy.

People are courteous

People are courteous. Service good, except we had a handgun hidden in vehicle and it was gone after we picked up vehicle. Reported it to dealership and police

I was very pleased

Brought in my 2010 Camaro to Carl's because I don't trust the Chevy dealer down the street. The repair was properly completed and the tech spoke with me personally about what he did. I was very pleased with the courtesy and professionalism.

I'd like to start the story off with how we came about...

I'd like to start the story off with how we came about pricing our purchase of the 2012 Buick Lacrosse in question. We went to a dealership in Fort Pierce, called Roger Dean Buick to look at the new 2012 Buick Lacrosse. We had done some homework, on the web and decided that this would be the vehicle to replace Linda's current vehicle 2007 Cadillac.A primary concern for us was the quality of the sound in the car, and the reviews that we read said that the Harman Kardin premium stereo system was excellent. We met with the salesman at Roger Dean on Saturday afternoon. He showed us several 2012 Buick Lacrosse vehicles of which we drove. My wife Linda loved the car. So we asked him to work up a price.We told him we were interested in leasing the vehicle, and he told us about a General Motors incentive; where if I brought in my current lease, we could get an additional $2000 off the price of the vehicle. We told him we wanted to put $2500 down as well, and we were looking for a price around $350 a month. We did not know the cash value of the car we were looking at.My wife told him she wanted the cocoa colored 2012 Buick Lacrosse with all the options in the premium 1 package. He worked us up the price of 2500 down, $358 per month including tax, and I must bring in a copy of my lease to get $2000 off. The only problem with this deal was that he could not find the vehicle in the color she wanted, and said they might be able to get one by Tuesday. We told him we would call him back on Tuesday.On the way home we decided to stop at Carl's Buick in Stuart Florida. We walked in and met Mark Mello, a sales consultant. We now knew exactly what we wanted, the color and all the options, everything we would like to have in this vehicle. We asked Mark if they could match a price from another dealership, he expressed that they could. Then we asked him if he could get the car we wanted in the cocoa color my wife wanted. He said they could get one by Monday, it was at another dealership. We expressed to Mark that we wanted all the options that we spoke of, and asked him if those options were included the car that they were bringing. He told us, yes, except for the last two options on the list (list is listed below). The options, he said that were NOT included in this particular vehicle, was the Driver Confidence Package, which includes a blindside mirror warning device, and something called heads up display which projects the cars speed on the windshield.We told him those two options were not all that important and to go ahead and order the vehicle provided they could match the deal , the price, that we had just gotten from Roger Dean. Finally, after going back and forth to the finance manager, he finally came into his office and told us yes they could do the deal and match the deal that Roger Dean was offering us.When we all agreed on the price, 2500 down, $358 a month including sales tax on a 3 year lease, plus I would need to bring a copy of my lease in for the additional $2000 off, they would order the vehicle. They then asked my wife to leave a deposit, she left them $500.The dealership called my wife and said the car wouldn't be in until Tuesday night. We said that would be fine, we will come in and pick the car up that night. We came in Tuesday night to pick up the car it was around q7:15pm. The dealership expressed that they were closing at 8:00 pm and we needed to hurry. Here's where I made my first mistake. I asked the salesman, Mark Mello, if all the items we have ordered were on the car without actually looking at the car. He said yes they were. Then before my wife signed the paperwork, I asked the finance manager; before she signs this, are all the items that we asked for, on this car? He said yes everything you asked for was there. I trusted both their answers. Big mistake!The finance manager now told us something we weren't aware of, after signing the paperwork, the finance manager told us that they included an Ally Lease Protection Program in the lease for an additional $695. We asked them what that was, and they expressed that we absolutely needed it for the end of the lease or to turn in the car. We told him we were going to buy the car at the end the lease. They said it would be too much work to take this out of the lease at the current time, about 7:45pm. They told us we could cancel it at any time. My wife expressed that she still did not want it. They basically told her she could cancel later on and left it in the lease.I asked both the salesman and the finance manager one more time to tell us whether we received all the options that we asked for. I expressed the reason I was asking again, was that my wife had purchased a new car in Buffalo, New York and did not receive the things that she was told she would receive from the dealership. After she drove the car home they told her she was on her own, to bad.They expressed to us that everything was there that we ordered. Furthermore, when I spoke with the finance manager as he was showing us how to pair our phones with the car stereo, I asked him how do you turn on the GPS Navigation System? He said to me you can't turn it on, without subscribing to OnStar. I later found out that that is not true. That if the GPS/Navigation System was in the car we could have just turned it on. Which indicates that he knew that we did not get the Navigation System.My wife drove the car home, and went to work the next day. The following day, Thursday, after learning about a lot of the options on the car and how to drive it, she couldn't get the quality of the sound that we heard in one of the vehicles we had driven at the other dealership. She asked me to take a look at it Thursday night. That's when I discovered that we did not have the premium sound package that she paid for. Then I discovered after we connected with the OnStar that we did not get the navigation system that we order. This was an entirely different vehicle than the one we agreed to buy. Below is a list of the options we were supposed to get.The Premium 1 package includesRemote vehicle starter systemPower driver lumbar four-way seatUniversal home remoteAuto dimming rearview mirrorLeather appointed seating with heated front seatsFront passenger seat eight way powerHalogen fog lamps with ejector technologyOutside mirrors, heated, power, LED indicatorsUltrasonic rear park assistRearview camera systemAuto dimming on outside mirrorsMemory driver seat and outside mirrorsAvailable options for the premium one group which we were supposed to get include Rear seat thorax airbagsSunroofPremium audio package which includes rear seat entertainment systemAudio system with navigation & 80 GB hard driveThey told us in this particular car we would not receive the driver confidence package. This includes side blind zone alert and heads up display. We understood we weren't getting those two items and that was fine with us. The problem is; we were supposed to get all the other items which equal about $4000 in options that we did not receive as agreed.I then called the dealership to see if we could get it resolved. I first asked for the salesman after three separate phone calls he never returned my call. The receptionist started to recognize my voice and suggested I talk to the new car manager. I said put me through to him, after three more phone calls no one called me back. I then asked for the general manager after two phone calls, he did not call me back.I called back a third time and expressed my disgust about not receiving a call back after so many calls to so many people. The general manager finally called me back. When I told him what had happened he said he would look into it and get back to me. He said he understood my problem and that they would find me another car to match what we had ordered. I said that would be fine. Then he called me back, and told me that there were no cars available with those options for them to trade out the car. I asked him if he could find out if they could replace the audio system in the car to match what we ordered and we would be happy with that. The way they would do this is by putting the correct factory radio with navigation and the entertainment system that we ordered. He said he would get back to me. When he got back to me, he told me that wasn't possible. He then expressed that it was now our responsibility and that we should not have signed the contract without inspecting the car fully to see if we received what we ordered. He also cursed at me when I confronted him about the wrong doings here.If you look at the car, and turn on the stereo system, there is no way of knowing what stereo system is in the car, unless you are very versed in audio car systems and how they are installed. That is not my area of expertise.After having the discussion with the general manager, over this problem, he told me the best that he would do, would be to give us $320 toward a new stereo system based on his stereo company installing one for $640. And then they would pay the other $320. I told him this was not satisfactory, there was a lot more missing in the car than just the stereo system.I now requested to talk with the owner of the dealership. The owner was supposed to be back from vacation on Monday and call me Monday according to the general manager. He called me on Wednesday, when I expressed my concerns about what happened, he said it shouldn't be a problem he would look into it and call me back. He called me back and told me there is no doubt that what I was saying was true, and he would see if he could find a car to replace the one that was wrong.Once again, he found out that he could not get a car to replace that one with the same options we have ordered originally. He now told us that it was our responsibility to make sure that we received what we had ordered. And he told us the best that he could do, was to give us $600 toward a stereo upgrade but it was up to us to do all the work. I told him that was not enough, that we felt he should pay for the entire cost of the upgrade and that we were still losing the navigation system the sunroof and a GPS options. He then got irate with me, and told me that my name wasn't on the lease and that he would no longer talk to me. He said from now on he will talk to my wife.The fact of the matter is; my name was implicated in this deal, because I had to bring a copy of my lease, of which the dealership photocopied, and sent off to General Motors, to receive a $2000 discount on the total cost of the car. Therefore I feel I am still involved in this deal, because they implicated me in a scam.The owner of the dealership Carl Fisher told my wife, all he would do, would be to give her $600 toward the upgrade of the stereo system. This made her sick, and then she thought about the other $695 they took for the lease protection she didnt want.She expressed concerns about the $695, she had to pay for the Ally lease protection program she didn't want. She told the Carl Fisher that she wanted her money back on the Ally lease protection program. Call Fisher told her on the phone that he would write her a separate check for the $695. She agreed.When she told me what had happened I told her it doesn't seem honest. He's giving you back $695 from the Ally Lease Protection program but that money was still in the lease. She was still paying interest on that money. This does not sound legal. I called Ally and confronted them with this situation. They told me the proper way this should be done was; the dealership would send the cancellation to the leasing company and the leasing company would remove it off the lease and adjust the monthly payments. So my question is, how is it possible that a dealership is allowed to create the lease package, inflate the price of the car (or switch the car out for a lesser valued vehicle), add-on protection programs that the customer doesn't want, then reimburse the customer for those protection programs, while keeping the funds and interest on the lease which are then charged to the customer each month as he pays the leaseThe way I see it here is we have two very deceptive practices. The first one is; the car that we bought was valued at $38,595. (I found this out by going back to Roger Dean and get a written quote for the exact car we wanted). The car we received was $33,964.89. Therefore $4630.11 is what we were taken (ripped OFF) for; less the $600 the dealership gave to my wife for the stereo upgrade. Therefore we got ripped off for $4030.11. Correction my wife got ripped off for $4030.11. I was implicated in this with my good name and my current lease used to deduct $2000 off the wrong vehicle. Dealership made an extra $2000 using my lease copy.I feel these practices are totally illegitimate and need to be investigated. The first one that needs to be investigated is the fact that Carl's Buick added a package to the lease without permission then refunded the money to the customer (my wife) for that package and continued to charge the interest rate on the money that she was returned. In other words never adjusted the lease value. According to Ally this is not a standard practice. Most likely, its illegal. Are Car Lease companies allowed to lease you money?One more thing I need to say about the price of the vehicle. Carl Fisher the owner, told my wife on the phone that they would have never sold us that vehicle with those options for that price, and that I was lying, about the deal and the price. When I learned that from my wife, I immediately went back to Roger Dean to get a written quote for the exact vehicle we were interested in. They produced a computer printout, written quote for the exact vehicle we had ordered with all the options. The salesman also put on the bottom of the two-page quote the exact terms of $2500 down $337 per month plus tax which equals $358 per month and a copy of my lease to confirm the deal. Yes the car with all the options we never received from Carls Buick.The second issue I think needs to be investigated is the fact that Carls Buick can lie to the customer several times, telling them, that they did receive the things that they were supposed to receive. Knowing that all they have to do, is get their (customers) signature and they don't have to give them what they purchased. This might bring some clarity here; In order to see the navigation system I would've had to dismantle the dashboard because nowhere on the car does it mention the navigation. Just as a reminder I did ask the finance manager if the GPS system was there and how to turn it on, while sitting in the car with him, and he indicated that it was there, and that we needed to turn on OnStar to turn on the navigation. Once again another lie by the dealership.The Harman Kardin stereo system we were supposed to receive also would need me to dis-assemble the car to see if it was there. This does not seem practical. I would think a little honesty at the dealership would be in order. The third problem I have with all of this; is the fact that the dealership, the new car sales manager, the general manager and the owner all confirmed that we had ordered a different vehicle and did receive it. But, when they found out, that they could not replace it easily, they turned the entire story around and made it our responsibility. This is an atrocity. There needs to be some kind of regulation or at least an investigation of this kind of business practice. The consumers need to be protected from this type of lying.

Needed a new car to carry my family 5 around in with a...

Needed a new car to carry my family 5 around in with a car seat. We started looking at the new GMC Acadias and Buick Enclaves, but they were just a little out of our reach. The salesman Paul Gioia suggested to us a pre-owned certified GMC Acadia. Not only did we saved thousands of dollars, our intrest rate was very acceptable and we drove away by early afternoon. thank you!

Exceptional sales experience for 2 years! From start to...

Exceptional sales experience for 2 years! From start to finish, Paul Gioia worked hard to get us what we wanted in a new 2012 GMC Terrain and David Lograsso worked hard to get us in a great pre-owned 2007 Cadillac CTS! We got exactly what we wanted, nothing we didn't! Our family will continue to go to Carl's. Service department is the best I've seen. Highly recommended! Buy American! I'm proud of Carl's Buick, proud of what they provide, and proud my family deals with them!

Thanks to Leonard our buying experience was fun and...

Thanks to Leonard our buying experience was fun and quick. No messing around like other dealers. We experienced what we call a " win-win " situation. And Steve in Finance did his job without any hard pressure......just informative and willing to work. When they say " how can we make this work ? "......they mean it.

The over all experience was wonderful. Mike was helpful...

The over all experience was wonderful. Mike was helpful through the whole process. He was friendly and more than willing to work we me every step of the way. I can be a bit impossible at times but Mike had patience (rare today) and just made me smile the whole time. I am very pleased with my vehicle purchase but having a guy like Mike on your side was wonderful. Let's face it buying a new vehicle is a choir but Mike made it a breeze. Thank you Carls for having an employee that cares. Debi D.

I found a vehicle I wanted, put a deposit on it, signed...

I found a vehicle I wanted, put a deposit on it, signed the buyers order which was also signed by the used car sales manager, and they sold the vehicle out from under me four hours later. I put a deposit on the vehicle as it was a saturday afternoon and my credit union was not open. Thet knew I was seriously purchasing the vehicle and I would have the deal funded on the coming monday, as I certainly was not going to walk away from a substantial deposit. My salesman, Bill M. was very apologetic and said he has never seen this happen in his 30 years of experience. I have never heard of this happening in my 20+ years of buying cars (I have owned over 20 in 20+ years). This was a sleazy thing to pull and they wasted a lot of my valuable time. The dealership offered nothing to make it right. I did of course get my deposit back, but only after 3 days wait. I have no problem with the salesman, just the sales manager and dealership in general. Heck, Bill lost his sales commision on the deal.

Absolutely awesome service... from the service writer to...

Absolutely awesome service... from the service writer to the cashier. I recommend Carl's unconditionally.