Carlock Toyota of Tupelo

Rude & Forceful

The buying process was POSITIVE. I purchased a truck at a good price, and received a fair trade-in value as well. That's giving credit where its due. The NEGATIVE came on the back end. They needed a title on my trade-in, a month after the deal, and treated me like an ex-con in the process even though I was cooperative. No tact whatsoever. I have no plans of ever doing business with them again, and I have no idea why anyone else would either.

Do not trust this dealership

NOTHING on the lot was priced. I test drove a 2013 Nissan Rogue and was interested. When I asked the salesman about this he didn't know the price and wasn't allowed to tell me even if he did, that I wouldn't be told this until I went to F/I. I went inside and F/I ran my credit and asked if he could get my payment between 380-390 per month would I buy the SUV. He wanted me to sign a document committing me to buy the vehicle right there. I told him it was insane that no one would show me what the price actually cost and the total amount I would be financing. He told me that it didn't matter that he could make the numbers say whatever? When he left the room and I was alone with the salesman I told him I felt very uncomfortable and could understand why no one would give me a price. He told me they weren't allowed to talk about pricing until I was actually in the F/I office and that once I was there, I would be given a complete breakdown of the pricing. When I got back into F/I I was shown the price of the vehicle, $2300. Right there, I pulled up this vehicle on the dealerships own website but marching VIN numbers and it was listed at $2000. I immediately called out F/I on trying to take advantage of me and the guy claimed he had given the wrong price by the salesman. Needless to say, I walked out right then. They tried to get me to take the vehicle home with me to drive over the weekend as I was leaving, but I politely declined.

Horrible

My experience at this dealership was horrible. Basically I committed to purchasing a vehicle, lined up financing and scheduled a time to pick up the vehicle and the sales person sold it from underneath me. Literally, I was waiting to sign the bill or sale and had the money wire set up. To top it off, he texted me to tell me this!! This really happened. I called the manager and general manager to complain and did not receive a call back. Really? Go somewhere else, anywhere. Hope all those visiting Toyota execs get a chance to read this about their dealership closest to the new plant.