Carl Black Buick GMC

Overall Rating

Customer Service: 2.3 Quality Of Work: 3.0 Friendliness: 2.7 Pricing: 2.3 Overall Experience: 2.3

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Awesome experience - 5* all around - love my car!

tjc_wpb on 10/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I flew from West Palm Beach, South Florida to purchase my GMC from Carl Black. I had contacted >20 dealerships near my home and further away, and can honestly say that Carl Black Roswell treated me the best, answered my questions, went out of their way to make my deal happen, handled everything with a smile, and responded to everything I asked. In contrast, many other dealers just kept plugging away with the Automated Form Emails, ignoring the questions they didn't want to answer, telling me things I had not asked about, and pushing their own agenda. After driving all the way home, loving my new car, and driving it for a week, I can look back and say that I would absolutely do it all again - in fact, having had the experience I am even more likely to try to buy my next car from Carl Black! Everybody I met, from Sante in Finance, to Jon the manager, James the internet sales manager, Anna who called to give me updates and Daniel who collected me from the airport, everybody was first class. I would do it again in a heartbeat and would not hesitate to recommend Carl Black Roswell to any friend, or anybody else that would like to be treated well and get a good deal.A++++ from somebody who only gives 5*s when they are fully deserved! Thanks, James!! We will be back

Your Overpriced Volume Dealer who does not deliver

Atlanta29 on 08/26/2014

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

This dealer constantly calls you about coming to look at a truck you inquire about. Won't tell you the price over the phone. You drive 1 1/2 hours to get there and none of the trucks you want to look at are there. They are at another dealer even though they told you multiple times we will have it here for you to look at. Sales tells you oh your trade in should be worth $22,500 but then the finance guy tells you he is only giving you $17,000 for it. Then their vehicle is priced $12,000 over NADA value. So here you go, they don't want to give you crap for a good trade in and want to overprice you on a new truck. So high a bank wouldn't even touch it. You better have a lot to put down on an overpriced truck. Don't waste your time going here.

On Memorial day we were shopping for a car with a low...

nerinapicinic on 06/02/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

On Memorial day we were shopping for a car with a low lease. We didn't have much time at any one dealership since we needed to shop around. When we got to Carl Black in Roswell, they claimed they can help and it would only take a minimum of 15min for our info and to look at our truck which we would trade in. The salesman kept saying 10 more minutes, and they would have a price for us. After almost one hour, we left. That evening they called us and said they have a deal and the car being priced would be driven down from Kennesaw. Once we thought about it, we decided against it and told them we are passing on the deal. A few days later they called and gave us a better deal, which we could not pass up. We agreed to it and my husband was leaving work early the following day to give in his truck and pick up the new vehicle around 2pm. Once he got to the dealership, they claimed that the car still needed to be driven from Kennesaw (which on Memorial Day they claimed it was on its way). They told him to come back in a few hours. After waiting, they finally called and said the car (which they claimed was BRAND NEW at the start) had 3000 miles on it and used on a Golf Course. After all the time wasted, we called back and left a message with salesman Eric that we would like a shot at a car they had on the lot. Our call was never returned. I have never dealt with such poor Customer Service and their bottom line is $$$$$. I will never deal with Carl Black again


Mileage: 1602

Color: RED

Transmission: Automatic

Body Style: Pickup_truck

City: Roswell, GA

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