Car Pros KIA Tacoma

Happy

James and Joe was great to work with I am very satisfied with muy second visit.

Best car buying experience ever!!!!

My fiance and I came in today hoping to trade in our 06 Pathfinder. We knew that it would be a long shot because we were totally upside down in it. Kevan reassured us that he was going to what ever he could to get us in a vehicle, and he did! We are more that pleased with our brand new Kia. I am so glad that We came to Car Pros. Kevan gave us the best car buying experience ever. Thank you Kevan!!!

Love the car...not the dealer

I didn't finance my vehicle which seemed to be a problem with the dealership. I did end up getting a good deal although after the deal was all done they told me that I could not receive a set of keys. I only left with one key and I also couldn't receive a spare tire which I thought both of those items were included with the purchase of a brand new vehicle. You would think that a customer comes in paying cash for her vehicle she would at least receive the minimum of a spare tire and a set of keys. After speaking to the salesman that sold me the vehicle he told me that the reason I was not getting those items was because I got such a good deal on the car. Makes absolutely no sense to me. Dealership definitely does not know how to put themselves in the customer's shoes and make the customer leave happy no matter what. Also my name is Andrea not Andrew.

Zina and Tammy Renae

My sister and I went to Car Pros Kia in Tacoma on South Tacoma way and 72nd/74th. I really didn't expect to drive off the lot with a brand new 2017 Kia Sportage due to my credit score! However not only did I drive off the lot with a new car but so did my sister! Mark Thompson and his partner Rhonda are exceptionally good at what they do!! Thank you both so much!! Both my sister and I LOVE our new cars!!

Amazing experience thanks to Rhonda Rose

Rhonda was the best. She made this process so easy and worked hard to get us the best deal. I am extremely happy with the entire process from the phone call before hand, to the actual purchase of my new car. My son will be looking to buy a car in a few months and I will make sure he buys it from Rhonda. Thank you again!!

I keep coming back.

This is the fifth new car I have purchased from Car Pros Tacoma. I am happy with the experience and the product, especially the sales people. They put up with me, and I always walk out with a car when I walk in. In fact, I know better then to go down there with an offer unless I want to come home with a new car.

First time buyer

Everyone who worked with us there were all so wonderful. It was my first time shopping for a car so I was very nervous. But Ron and Dani from finance were so professional and very nice. They worked with me and made sure I got exactly what I was looking for and now I have a new car that I absolutely love. Thank you guys so much!

Service dept sucks

I bought my car on the used car lot S.Tacoma Way and was pleased with my service. I got home and realised I left a CD in my old car was told no problem I'll put it in my desk. Went to pick it up and it was no where to be found. Fast forward a few weeks I call to find out about my license plates, I hadn't received any notice or phone call. At the time when I called it was a little over 2 weeks until the expiration date and I was told not to worry about it because these things take time. Fast to the day before the expiration date and still nothing, so I call the service dept and get voicemail, I left a message and never heard anything back, so I called back and finally got a live person to speak to. Now when you call there is like 5 different messages saying the calls may be recorded, I don't think this is true. The person I spoke to in the service dept was absolutely rude to me and when I explained that I never received any notices she came back with "well we don't Mail them because that's illegal" I didn't ask, nor did I think, that I thought was going to happen. So she tried hurry off the phone with me and I needed to know what time they closed and said "well i suggest you be here by 6:45" she was very rude!So I couldn't make it by then because I live, on a good day, an hour away. I went the next day and went I went into the service dept and everyone seemed to be chillin, I was told to go to the cashier office where the employee was actually eating while helping customers. I was completely put off by it and then when I turned around someone who did not look like he worked there was playing in the chair behind the service dept desk. I wI'll not be returning in 15 months to purchase my next car mainly because of poor customer service.

Horrible service and a liar as a service agent.

Took vehicle in for minor repair and vehicle still in shop 8 days later. Service rep never called to give status of vehicle. I have called several times and got the it will be done end of day BS. Told they were working on it but passed the shop and vehicle was not moved for two days. Contacted service Mgr voicemail and have not received a call back yet I will never take my vehicle back and caution other to never go. Considering small claims action.

Less than a stellar experience.

We came in to buy a new Sedona with "all the bells and whistles", since we were told we couldn't do that back in 2014, 3 months before the 2015's with said bells and whistles came out. (Another upsetting KIA experience). We were "given" a salesperson by the name of Victoria. She was not what you would expect from a salesperson, since she insulted my wife twice within earshot of her. We vacillated over the car for a least an hour, with the idea of financing through me only, due to my wife's lesser credit situation. She somehow pushed through the idea of both of us financing it, then came back with paperwork to sign without ever asking us if we we going to actually buy the car. Then 3 days later , the finance person, Andrew F., informed me that the financing didn't go through because of our joint application. I turned around and went back to the original idea of financing it myself. It not only went through, it came back with a lower payment with lower %. Andrew was great and made a unpleasant buying experience much better. I/we have purchased 8 (eight) KIA's from this dealership, and would have expected and appreciated a better buying experience. Kudos also to Salesperson Peter Bower who showed me how to set up most of controls in the car. Thanx......................................PDQ

Great service

Just got the car all aces haven't had any serrepair issues yet

Happy with sales and financial people

Marcus was very cordial and helpful. He listened and responded to our requests in a quick manner. He made sure he was available for us at any time. Justin answered many questions for us.

DeeBee

Bought one Kia Soul at another Pierce County dealer with intent to purchase second. Drove that new car off the lot at night and twenty minutes later noticed all kinds of scratches running front to back on top and sides of car like a dry rag car wash. Called them and took it back immediately. Long story short - they said their car wash didn't cause it and they wouldn't remedy it. Lost customer - PERIOD. Went to KIA Pros for second vehicle. With sales amount calculated from first vehicle purchase, made offer. Sales manager comes back with counter that was $1,000 less than mine. He could have taken advantage of the situation and run to the bank - he didn't.Service of both vehicles have been as stated and on time. I love my KIA Soul and can't say enough about it. The other one, the sportier model from the other dealer, has been problematic, or, in my opinion, a piece of junk. I'd buy another KIA Soul and love the styling of their Optima.

Terrible service

If zero was an option, I would most definitely pick that. I am not even the customer here, but went with my boyfriend. I am writing on behalf of him and his experience. As a possible customer (I drive a Kia too, and was looking for a new place to do my service) there is no way I will come here. In addition, the way these men handled themselves, and I had to ask two separate men to shut up as they continued to egg my boyfriend on. It was a terrible experience. This is what we sent to the cooperate office: "On July 22nd, I went to Car Pros Kia in Tacoma Washington. My appointment was at 9:15 AM for my 90,000 mile service, along with the recent recall. I checked my car in, and me and my girlfriend went and had a seat in the lobby. About an hour or so later, Nate, from the service department, came and told us that there was more service that needed to be done and would take at least another hour and a half. We had a wedding to go to, and I let Nate know. He was able to get us a loaner car. However, prior to leaving the establishment, I said that I would be back later to get my car. Nate said "As long as you are back before sales leaves, then you can get your car." He told us that sales closed at 9:00 pm, and the service department closed at 5:00 pm. I also advised the service receptionist that I would be back later in the day. It was my understanding, and my girlfriends, that the keys would be available for us when we came back later in evening to pick up the car. I paid a total of $504.50 prior to leaving for the day, received my receipt that I had paid, and left in the loaner car.We arrived around 7:00 pm and I went into the sales department and spoke with an employee. I let him know that I was there to get my car keys. My girlfriend and I were standing at the sales counter because they could not find my keys. The gentleman told me "You probably will not get your car until Monday." I told them sternly "That is not going to happen, and I need my keys today." He proceeded to make some phone calls, including placing a call to Nate (the guy from the service department that helped me earlier). Another gentleman jumped into the mix after Nate said he wasn't sure where the keys were, and that gentleman called the service manager, Steve Keiser, who lives quite a distance from this dealership. We were told by the desk manager working at this time, "We are working on finding your keys, please go sit in the lobby." First of all, I was waiting on an answer from the gentleman who was making a call about when my keys would be given to me. Not an unreasonable thought for me to be standing at the counter, rather than wandering off, especially after I was just told that I wasn't going to get my car until Monday. I told the desk manager "I am not moving until I get an answer on a time frame for when someone is coming who can get my keys." The desk manager then said "We have private customer information here, and you can't stand here." I responded that he had an option to close the files, and move them away, because I wasn't moving until someone got me an answer about my car and getting my keys. We had been standing there for quite sometime before he decided to tell us that we needed to move away. The desk manager then said "Sir, you are being a disgruntled customer, and if you do not move away from the counter, I am calling the police." I got very angry, and loudly told him to call the police. Which he did. Meanwhile, staff in the establishment decided to come and chime in. Not only were they chiming into what was unfolding, but they began snickering. At one point, the desk manager told me, the customer who was waiting for their car that they had paid for and was told that the car would be ready for me, that "You will be the only one being hauled away in hand cuffs." My girlfriend and I stepped outside and sure enough, the Tacoma police arrived. They went into Car Pros Kia and spoke with the desk manager. The officers talked to us. We told them what I have typed here in this message. The one officer told me that I had every right to be angry especially after I had paid for my service. Ultimately, the desk manager told the police officer that he wasn't interested in my business any longer, and wanted me formally trespassed from the property. This was absolutely the worst customer service I have ever received from any establishment, anywhere. And what is really disappointing is that not only did I purchase my car here, but I also have received service from this location for 5 years. I do not have a problem with the service department because Steve Keiser actually drove to the business to open the service doors to retrieve my key. That took an additional 45 minutes from the time I arrived to pick up my car. Obviously, aside from the desk managers terrible service, I think it is absurd that no one else in the building has a key to access important areas of the building."

Great Experience!

Mark helped us get into the Kia Soul of our dreams.

Lacking Integrity in Business!

Recently, my husband and I received an advertising post card from Car Pros stating that we could receive up to 30% off select models because we are valued customers. We have purchased 4 Kias including the one purchased yesterday at 3 days ago at the Tacoma location. My husband I were already considering replacing my 10-year-old car, so we thought that now might be a good time to take advantage of the offer. We purchased our first 3 Kias at the Renton location. We have built a strong relationship with a salesperson at that location. We trust him and he knows how we like to do business. We left a message for him regarding this special offer, but through no fault of his own he did not receive the message. I followed it up with an email and he returned my call, but not until after we purchased a car at the Tacoma location based on information given to us by an employee at that location. Our issue concerns the fact that we called the number on the post card (the Tacoma location) to inquire about the details of the offer. Weve never been or have we ever purchased a vehicle from the Tacoma store, but some how they had our name and address. I was told that the offer was only valid at the Tacoma location and if we wanted to take advantage of it we would have to purchase our car from that location. We assumed we were given accurate and honest information. I spoke with our salesperson the following today and he told us that the offer would have been honored at his location as well; in other words it was not exclusive to the Tacoma location and more or less an advertising gimmick to get folks on the lot for the "hard" sell. I feel like we were bamboozled. Although we made our decision based on the information given to us, I feel as though we betrayed someone who has been very good to us over the years. I was so embarrassed when I told him we purchased at another location and reason why. He was very gracious and assured me that if we need anything going forward he will be there to help us. Needless to say we will not return to the Tacoma store for future purchases. This has left a very bad taste in our mouth. Going forward we will only purchase our Kias from the Renton location as long as our trusted salesperson is employed. In the event he should ever leave their employ, we will take our business elsewhere. I absolutely can not tolerate or accept dishonesty in any form. If I could return this vehicle and purchase from elsewhere I would do just that. Shame on those folks at your Tacoma store for lying to us just to make a sale. We did send an email to Mr. Nick Phillips, but low and behold, we did not get a response. Clearly integrity in their business dealings is not a priority. Stay far, far, away from these people; they'll do anything to make a sale including, but not limited to lying to your face.

People oriented business

To be perfectly honest, I do not like the black color of the car. Now, that said, throughout the car buying experience everyone at Car Pros KIA exerted maximum effort to put in a car with the options we wanted, and at the disadvantage of looking for a FWD car in a AWD dominated market place. The gift of the all weather floor mats was a welcome perk and totally unexpected. We do appreciate the effort of everyone to put us in a car which meets our needs and on which I believe we can depend on for several years to come.

Overall great experience

Everyone was very friendly and helpful. Made my car buying experience very easy. I will definitely recommend CarPros Kia to my friends!

Love my new car!!

Fast and friendly customer service. I came in to buy my new car and was completely done in an hour. Very impressed!

Pleasant Knowledgeable Staff

Everyone was very friendly and did their best to come up with agreeable terms to get me into the vehicle that drew me onto the lot

Great service

Pete was extremely helpful and listened to all of our needs, understood our situation and got us a great car.

Caring customer service

JOSH went out of his way to qualify my auto needs with my budget. He was a very gracious and helpful man. When it was determined that a lease option might be the best way for me to go, Josh referred me to KRIS and he went to work to find the right car for me. KRIS possesses excellent people skills and was determined to get me a car that fit my budget. He succeeded and I'm so pleased with my new 2016 Kia Soul. Special thanks and hugs to both Josh and Kris!

Car Pros

My car was available, I was offered an umbrella, The cashier was very informative and pleasant. The Salesman tried to add extra fees, but we stood firm and he complied.

Car pros Kia Tacoma...Great deals!

We were in and out quickly. Sales people were not pushy and were very respectful. This was our fourth Kia purchase at Car Pros Kia Tacoma.

Flat Tire repair

It was a over all very pleasant experience. I had a plat tire and you patched it for free and it was quick, also gave me an advice on how to check the pressure when I put air in the tires. Thank you.

the best dealers

it was fabulous, I was informed of what is going on, and they were right on time, it feel so much at home, actually it has become my second family

Great Service

I had to have some recall work done and I was taken care of with respect and just great customer service!

Great service is the norm, along with great people

Great service is the norm along with outstanding Customer Service Personnel, a clean sales floor for vehicles, clean bathrooms and a clean waiting facility recommend a promotion for everyone. More car sales facilities need to be like this one around the country. Thanks for caring and "God Bless."

Great service person, Marcus Freeman

Kia sales person Marcu Freesman went above and beyond with helping Bobby and I purchase a 2016 Kia Forte. Marcus was very Friendly , Professional and very knowledgeable regarding the Kia Forte we purchased and was patient with us and willing to answer any questions and concerns we had regarding the purchase of the Kia Forte , Marcus Freeman rates a 10+ with us and we absolutely love this Kia Forte. Thank-you Marcus Freeman .

CON artists at Carpro Kia in Tacoma WA

Bought a car that lost 5 grand at the deal? Oh of course, because they LIE about the year you are buying. LOL2014 Kia Soul $10,850 - $13,585 [ paid $16900 for a 2015 year ]Price accurate until: January 20, 2016 [ bought in December 2015 ]

RIO PURGE VALVE

after diagnostic, waived $120 inspection fee for actual repair fee, as I had wanted from the start, assuming my diagnosis was correct (Which it was)

Happy customer

Buying process was a breeze and I was driving out within a few hours in the car of my choice. Service department is friendly and personable. All my concerns were taken care of and I drove out with a clean washed car.

Great service

Great customer satisfaction!! I walked in and I was immediately greeted by one of you guys associates!! I cannot wait to be back!!

Facility - Clean

I had an issue with one of your Sales persons but after working directly with Mr Phillips he not only resolved my issue but he convinced me to buy a New Kia Soul.

Great purchasing experience

Erica was very helpful and I enjoyed doing business with her. She helped me get a good deal, and was respectful of my time.

Great service

No matter what my issue is at that moment they take me in immediately and I am always out the door super fast.

Wonderful Service & Not Pushy at All

The ease of working with James Huff - he was amazing! James was not pushy at all & provided thorough information regarding the vehicle. In addition, Dannie was very organized during the finance phase & it took very little time compared to other vehicles I've purchased in the past.

Easy people to deal with

This is our 2nd purchase here because there is no pressure to purchase and we have been very happy with the service after the purchase

Great service and facilities

Friendly service with the agents taking time to explain things. I appreciate the multi point inspection that is done during an oil change. It makes me feel safer and cared for. The waiting rooms and bathrooms are very nice.

Outstanding and caring customer service!

Outstanding and caring customer service! I really felt like my salesman listened to me and what I wanted instead of selling me any old car to make a sale.

great experince with alvin but not the finance 7

Alvin was great He went over the car I purchased. To finance 7 inquires on my credit report. thank yyou

Great service at a great price

The service was fast and friendly. the waiting room was pleasant and had enough entertainment to keep us feeling like we were not just waiting for our car.

Great Service!

Service was very good. They encouraged me to take care of things needed, but at no point did I feel overwhelmed or forced to do anything. They were very kind and easy to work with. Not sure of the mans name, but whomever the young man that worked on my car was very kind. He even washed and vacuumed my car!! It was very dirty so I really appreciated it. You truly have a gem on your hands and I really appreciate people like him. It takes away the anxiety of bringing my car in. I am looking forward to my next purchase with this company. Thank you!

Quick and easy Car buying experience

We knew what car we wanted. Rhonda found it and showed it to us. We filled out the Paperwork and we were out of there. At the Dealership less than two hours.

Great Service and Outstanding Staff

Customer Service staff are courteous and pleasant when you come into their facility and are always willing to help you. I have been dealing with this service facility for years and even after personnel have changed the outstanding service is still the same.

Excellent I will tell all of my friends and family

We were treated like real people not the next sale. It was truly a great experience. Came in feeling a little apprehensive. Left new car owners. Smiles all around

Great service, courteous staff

The speed and the courtesy of the staff. We recommend that you give they a visit at the Tacoma Car Pros Kia on South Tacoma Way.

They worked with me to get me in the car I wanted

They worked with me to get me in the vehicle that I wanted for a price I could afford. at the point where we got to signing the paperwork they surprisingly got me a better rate than we had discussed.

Excellent salesperson Naomi.

I had the experience of meeting and dealing with Naomi (not sure of her last name right now). She is a definite asset to your company. Warm, polite, not pushy and answered all our questions and seemed to care for our best interests. She undoubtedly was the reason for leasing a car from your dealership.

Car Pros was the best experiance EVER!

Rhonda Rose and Ryan Reid. They helped us out so much. This was my son's 1st car and the help they gave him was amazing. This was our best experience ever.

Great Customer experience

Concierge service every step of the way, from first contact to vehicle delivery. Keep it up Car Pros, you're doing great!

Great Service

Courteous... informative...quick to get it done. Always a great experience at Car Pros KIA. Would definitely buy another car from them.

regular customer since 2003.

Consistently courteous, prompt, and knowledgeable service. Only once since 2003 the wait took nearly an hour longer than told it would. That was probably 7 or 8 years ago.

Superior Service at Car Pros Kia Tacoma

Mark Thompson and Brent were the associates that helped us. We have never had such superior service from a business. We had visited Car Pros Kia Tacoma a week prior to our actual purchase. When we finally came back in to purchase our vehicle Mark not only remembered us by name but he delivered such exceptional service. From the very beginning right to the end and even after when he followed up with us to make sure we didn't have any questions or concerns. Brent went through all the features of our car with us and he was very thorough and even set up our Bluetooth for us. Financing was a breeze as well. Financing has never been so quick and easy for us. We were already repeat customers as this purchase was our second and we would definitely come back if we needed to purchase another car. We qualified for the Holiday incentive program and we felt that Mark and the team bent over backwards to make sure we were satisfied in every way a customer could be. We walked out with the a beautiful car and excellent financing but the most pleasurable experience came from the staff at Car Pros Kia Tacoma. As a matter of fact we were so grateful and appreciative and impressed that we brought a pizza lunch and cookies for everyone on the staff the next day! Thank you Mark Thompson and everyone at Car Pros Kia Tacoma!

Great customer service

Nate is so helpful and compassionate towards his customers. He is honest. Helpful. And knowledgeable. He takes the time to explain in detail what's services to your vehicle needs done. And gives accurate quotes.

Nice advisor

I had a difficult time getting an appointment; stopped by, called and emailed; I finally just walked in and the advisor was very helpful and nice

Great service!

Online scheduling for appt was excellent. All staff was friendly. Service appt was finished earlier than what was stated when I arrived which was very nice!

oil change

They have a punch card that after 4 punches you get a free oil change and they have a free car wash and vacuum with the oil change

Wonderful buying experience

Everyone treated us with respect and were very friendly. They were helpful and listened carefully to our needs. We'll buy again!

Pleasant, clean facilities, and orgaized

I was heard by the sales rep and he listened to my must haves. He went above and beyond to ensure I seen all my options and was very knowledgeable on all the vehicles.

Scheduled Service

The service was very professional, the employees were knowledgeable and very curtious. The coffee and free wi-fi were appreciated and a surprise.

Clean facility. Clean too!

Very friendly staff. Took their time to perform maintenance on my vehicle. Kept me updated on the progress of work. No problems

Great service

I used the service department for an oil change. I was able to get in immediately and the work was done quickly. I also got a complimentary car wash which was a wonderful surprise.

car pros of tacoma

They are right on to help and very clean,The service manger treats you right at home Everybody that works there is great.They even wash my care.I love the way all work.I brag about car pros of Tacoma

Great service, very polite, facility is very clean

All the employees are very polite. They also keep you updated with what is going on with your car at all times.

Lynn B. Leufroy

The great way Marus Freeman handle my experience at Car Pros. He was nice answered all my questions. He had my car cleaned and gas it up. That made me happy. This is my 3rd Kia car all my family has one or two a total of 8 Kia cars are in our family.

Excellent service clean facilities helpful staff

VERY well experience overall. Alvin was very good and made sure I picked a vehicle that was in my budget with no pressure to buy what I didn't want. Jim in finance got me a great deal On a new optima and I am VERY happy with my first new car! Thanks to everyone at Kia car pros in Tacoma for the easiest and hassle free car buying experience I have ever had.

Excellent staffs! Good price :)

My sales rep, Erika, she took a plenty time to figure out what kind of vehicle I need, what she can do to get the price range where I wanted it to be and through out the whole time, she made me feel very comfortable working with her, she is absolutely a great asset to your company. Also, Justin who helped me at the end for financial paperwork was such a professional, hardworking staff as well. I liked the atmosphere of your store too, busy yet warm and comfortable. Overall, it was a pleasant experience. Thank you.

Great customer service!

I've been a CarPros customer for about 15 years. The customer service is always awesome in the Service Department. I brought my car in without an appointment on a Friday. When it was determined that my car would need to stay, they got me in a loaner and on my way quickly so I had very little down time. Steve, Nate and Alex were so helpful to me and reassuring. I appreciate their attention and respect for my concerns.

awful customer service

Made a call to Car Pros today and wanted to go over my situation with an extra key that they promised they would deliver. I wanted to talk to a manager to go over the situation and the representative told me that you would have to call back on Saturday to talk to Kristen the manager in charge, I ask why Kristen & why Saturday, he stated that no one else could help me, what type of service is this...don't they have other managers on duty or a general manager...very disappointing!!

CAR PROS says it all!

Knowledgeable and courteous salesman, Ed Ryle. He was efficient and thorough from the moment I met him until I drove off in my new KIA. His focus was what I needed in a car, not what he thought I needed. He listened!

Great service, good facility's.

Easy to make an appointment. Was in and out in 45minutes, I had a basic oil change, multi-check, and collant checked in preperation for the winter. Easy in and easy out with a car wash to boot.

Great Experience

Although when I called in, I was transferred to no less than 3 people, I finally wound up with Kevin. He was patient, very friendly and got my information. When I was able to get to the dealership, he was on point and I got a better car than I was expecting. Excellent customer service from all involved. Kevin, Sheranda and Christina... thank you for an excellent experience.

Wonderful

great job. these people are just great, they take the time to and feedback is great. I tell you it was a great place to take my car.

Great service.

Everything was done timely. I even had a call back on some wind guards for the RIO from the cashier (apologize for not remembering her name) to say they had them and all I had to do was give the parts department a call. So nice.

Best service ever.

Sales man johnathen was great!!!! He never left me without answering questions. Was so great! I highly recommend him!!!!!!!! Came in looking at a used car left with a brand new 2015 in my price range. So happy!

Great Service

Fast service, friendly and respectful associates, and comfortable waiting room. A new associate helped me this time, and she did very well.

Exceptional Service

It was slower than normal but they recently had some changes to the staff but I know that they will get acclimated to the changes and things will run more smoothly. They were polite as always and also made sure I had a loaner car so I didn't have to sit and wait.

Complete, speedy, friendly check up

I brought my car in for it's third anniversary check up and I came at 4:30 in the afternoon, they got me in fast and were very friendly and I got a car wash and vacuum on top of it all and I was there only an hour, good coffee in the waiting room. I love KIA!

2016 Forte!!!

The ease and quickness of the sale and accompanying paperwork. The salesman James very knowledgeable about the product and very personable. I've watched the TV ads for years, and based off those it appears you always have the best price around. Once I visited I realized you guys sure did!

Always a pleasure to go to Kia at 72nd .

Everyone was very helpful. As we were waiting, from time to time, I asked several employees about cars and asked if Mr. Philips was a real spokesman or a TV man and everyone took the time to answer. Pleasant wait. Mrs. M.

Recall service

Rep was quick to help at the start. Kept me informed of service issues. Let me know when the car was finished, and feed me info along the way for costs. Cashier was also excellent in her service.

2015 Kia Soul buying experience

Rhonda listened to our needs and did her best to stay with in them, She also took the time to go over the car's bells and whistles with my wife an all around great sales person. Dani in finance was also very good as well even got us a better interest rate and stayed within our monthly payment requirements. Both these ladies were very professional and friendly.

Excellent buying experience!

Excellent buying experience! Knowledgeable sells staff! Financing was very smooth! I would definitely purchase another vehicle from Car Pros KIA of Tacoma!

Great service nice staff

Fast service nice and helpful employees nice clean facility just a little small though staff was very knowledgeable about the card and services

Service Dept.

Some how the Service Dept. seem very different and unfriendly environment. Service dept has two glass doors and one door locked and one accessible door only. Customer Service area don't feel welcoming. Waiting room is the same way unfriendly environment. Sorry!

Car Pros

Had a warning light go on in my car. Also had a reminder call for my regular oil change. Good timing. Got in right away when I called. Funny staff by the way. Good sense of humor despite a busy waiting room. And now all is ship shape. No warning light on (just air in my tires...Yeah!)...my car got and oil change and a bath! Thanks KIA!

Great place to get a car!

I got the car i wanted at a reasonable price. Got alot of help picking a car but didnt feel pressured.

maintenance service and repair, customer services.

Always great customer service, service is done quickly and accurate, clean and organized seating area. Kia car pros is excellent place to visit.

Why do You Sell Used and not stand by it?

They don't stand by the use cars they sell,! They don't care if you buy a Used car,for once they leave the lot it no longer thier problem!

Great service from James huff

James huff did a great job showing us our options and if I were to buy another car I would go through him.

Great Service Agent and Customer Service.

Fantastic Customer Service Agent. Great smile and confident of her answers. I would Definitely Would Recommend TO same Customer Service Agent Helen Kashay. I hope you retain more like her. It makes up for the moments of your vehicle breaking down and feeling down and out. She knows how to lift your Spirits up and make you feel warm.

Exc. customer service

I got my oil change thru Express, not knowing they only change your oil. My last appnt which was scheduled, I was told I needed my A/C worked on. I told them I would have it next time I brought my car in, which was on 8/8/15 they Express. I told them about my last visit re: A/C and they accommated me, A/C fixed. Happy customer

Excellent Service!

Always friendly service. A nice greeting when arriving. They let you know as soon as possible what maintenance needs to be done on my vehicle. They always give you an estimated time it will take to accomplish the task at hand!

great customer service

employees are professional and courteous, my car is always well taken care of. I would recommend Car Pro's Kia to all my friends and relatives.

tires,oilchange wash.

Those guys and girls are awesome, going out in 90+ to a very Hot shop to put my tires on ! I felt so bad i couldnt come in before noon as i worked til 1030am.

Great Services

Jordan, was excellent, able to answer all my questions. Very knowledgeable in Kia cars. I would send any family member or friends to Car Pros tacoma

Great service

Everyone was great at making me feel comfortable and because of my credit issues they were able to get me into the car I really love.

Enjoyable experience

no pressure, no 'hard sell'. Chris was great, worked with us, made the whole experience quite enjoyable. I would definitely go back again, and I will recommend them.

Great customer service rep

Customer service rep was very nice, pleasant, and cordial. However I was promised a car wash and vacuum, but never received either.

Great people, clean facility

Very friendly employees. Great service. Very clean facility, caring people, will recommend to family and friends. notified me when service was service was done.

Car Pros ROCKS

I loved how everyone was extremely knowledgeable and friendly. I had a smile on my face from start to finish

Quick and easy

It was so fast! The salesman was great - clear and not pushy. He did a great job explaining things to me.

Great service, they worked hard for our business!

Everybody worked hard to get a deal done, and stayed late into the night to not only make the sale, but to make sure that I was left satisfied with everything. My wife & child were treated well and with respect, and they were treated as important people in the transaction. My little boy was kind of a nightmare, and the staff responded with nothing but kindness. My wife was treated as an equal, not a secondary party. It was obvious that the staff, especially Bo, care about the sales process. It was a great transaction.

Great service and salesman.

Our salesman. He went out of his way to find me exactly what I wanted, right down to the color of the car. He didn't pressure us, he gave us all the time we needed and he had a great sense of humor. He worked way past his shift on his daughters birthday!

great experience

All parties worked hard to make the money right. Marcus was great and pleasant to deal with. Would recommend this dealership to my friends.

THE BEST KIA DEALORSHIP IN THE STATE!!!

ALL the TEAM is so GREAT!!!!! Rhonda, my sales person, Ryan my Credit guy to Heather my closer were FAB U LOUS!!!!!! The entire SALES TEAM are soooo very friendly.. I haven't ever been ignored there! Even got some BIRTHDAY CAKE!!!!!

Wonderful service departmetn

Friendly and courteous employees, quick service, clean facility, has WiFi in the waiting area which is nice, television, free coffee. It is always a great experience taking my KIA there for service.

Services Rendered at CarPros Kia

The courteous Customer Service Representatives, and the follow-up process after the visit. All personnel appear to be well trained and present the impression of ownership in their respective fields.

See Naomi!

Naomi was awesome. We trusted her, and she believes in her product, so we did. We love the Optima, although we weren't quite ready to buy, she did what it took. Thank you Naomi!

Service Department is great

The staff was very professional and friendly. They showed that they care about every customer and did not try to add extra services that were not needed. This was my first appointment, and it was for 9:15 and I showed up early at 8:45 a.m to try to get my vehicle in a little earlier and they had it in by 9:00 a.m.

exemplary service and employees

the service department and its employees are top drawer and dealing with them is a complete pleasure. I have already recommended your company to two people. Also I visited with a salesman upstairs and he was great. I have his card and would purchase a car from him in the future.

nice service

Quick and fast mechanics knew what they were doing made it look easy came in was out in less than a hr

Great Service

There's always enough staff to move people through the process quickly and they are always friendly. As a busy working mom I also really appreciate the reminders

Fast, efficient and courteous

Fast and efficient - started on time, finished complete in less than two hours. Explained everything, no excuses, no surprises.

great service

I appreciate the express service and being able to stop in to get an oil change when I have time vs. having to worry about making an appointment. Everyone in the service department is always friendly and ready to accommodate any request.

Great service ,clean and friendly

The place was clean and all the employees were very friendly and helpful,I spent 0 dollars and left with 2015 car...I would say you got me for a long time !!LOL very happy !!

Great service & price I can live with.

It was great to know they listen to me & was fast even being busy with a lot of people trying to get their cars looked at.

outstanding

Perfect in every way. Very personablei live far but keep coming back. Because of the outstanding service i getAll other locations for oil changes should take notes.

Wow!!!! I'm so happy

The people are all so friendly, and helpful! Answered some questions I needed answered. Washed my car. Reliable service. Lots of happy smiles!!!

Phenomenal

Helen always takes great care of me. She knows that I am always busy with work and goes out of her way to get my car done quickly.

Car Pros Kia

At Car Pros Kia, Helen will make sure that every person will always have a great experience. If you need your Kia serviced ask for Helen

Professionalism

There are alot of places to shop for a car or get car repairs, but Car Pro always shows such professionalism.

Opinion changing experience!

James was friendly, and informative. Answered all my questions and concerns plus more. Felt like I was in very good hands thoughout the entire process.

Tire stem recall

The entire process was explained to me in advance, and things went exactly how I was told they would go.

Great service, great pricing

Rhonda Rose did a great job, and was very helpful with any questions we had. She even detailed the car by herself. Now that's service. Jose was also great. Getting us through the signing process quickly. This is the 4th car I've bought from Car Pros in Tacoma. I'm sure I'll be back when the time comes to buy a new vehicle.

Amazing customer service

Joel, Tom, Jon, and Joe were all excellent during this experience. Being young and not really understanding the whole car business is very difficult. They explained everything in a clear matter and I will definitely recommend them to everyone I know. :)

Car pros tacoma

It was fast and they knew exactly what we wanted. We were in and out in less than 1.5 hours.

Excellent service

I go out of my way and drive 30 mikes to have my car serviced at Car Pros Kia Tacoma because the service is always excellent. I have never had anything but the best, and in my opinion Helen sets the standard for this excellent service. I also schedule my visits on days that she works because of the care and attention she gives me. I am a unique customer because I have severe allergies and am sensitive to everyday chemicals like cleaners, fragrances, and it is very difficult to go anywhere let alone a car service station. I have to wear a mask in public places.Helen has always treated me with respect, done whatever she can to help lessen issues for me, and she always tell me that I am appreciated. I appreciate her and all the service team at KIA Tacoma. Manager Aaron has been very professional and helpful in the past as well.

Friendly, fast, and efficient service!

Helen is always friendly and efficient to deal with when scheduling and arranging for my service appointment, and is terrific about keeping me informed while the service itself is underway.

Great Service

Friendly first and foremost, always reassured by agent that it won't be long and or they will make an appointment right away to get you in. They thoroughly check and show you what is going on.

Great service

Tom was a great salesman. He got everything we asked for and went above and beyond to make sure everything was taken care of.

Caring, personalized service

Naomi did an amazing job helping us get our new Kia Soul! She was incredibly responsive, compassionate, and listened to our needs and requests. She stayed late twice to make sure we were completely taken care of and had all of our questions answered. I will definitely recommend people to her!

Excellent Service

I love that Helen Kashay always knows me and gets me right in when I need to bring my car in. Everyone is friendly and nice every time I visit.

great service experience

I came in for a service on my Kia. No appt. Service person got me in an out very quickly.

Amazing service!

Helen was so attentive and provided excellent customer service. I had my first oil change on my new Kia and I was in and out in 40 minutes! I'm sold!

My visit to car pros

Helen at the front desk is always so kind and professional. She always makes me feel welcome and she is always trying to get me the best service at the best price.

Awesome team

Love the way Im treated, Answer all my questions. Car Pro KIA got me the best deal for my money.

Helpful staff, fast service

I liked working with Pete and Eric. They were very helpful, as we were very short on time. We bought a car that is right for us and have a car payment we can live with.

Great customer service, clean facilities.

The timeliness and quality of work performed on my vehicle. The wonderful help that was given to me to have my vehicle worked on in a timely manner.

Sales

Bo was very helpful with me at the dealership. He sold me on the Kia Soul on my visit. The staff and him were just wonderful. I will definitely refer my friends to him.

Always reliably a great customer experience!

Going in for the standard "Oil & Filter" servicing, a customer might expect less than attentive care or servicing one's vehicle in a timely manner. My most recent was courteous and expedited quickly. I had a free service coming on my punch card but failed to let your cashier know until after my debit card was charged. She let me know to remind you upon my next service visit. She also gave me a new punch card and gave me one punch on it! I couldn't be happier.

Amazing experience

Everything! The wait wasn't long, very nice waiting area. Brent Rotter was awesome and I would recommend him to anyone who wants to buy a car!!!

very professional

I enjoy the demeanor of your sales staff. They work hard to earn the customers business and i did not get the feeling they were trying to push a sale.

Satisfying experience

I liked the way we were treated - professional, yet personal. Our agent did his best to work with our budget and succeeded in getting us a manageable monthly payment.

Car Pros Kia Tacoma

I liked how friendly and helpful the staff was. As a first time buyer, I was anxious originally about purchasing a vehicle. Thanks to the staff, I felt confident I had made the right decision when I left the dealership.

Great place to buy a car!

Very friendly and knowledgable staff, best car deals in town with a great staff to go with it!! Very helpful staff that went above and beyond to help make this new car mine!

good experience

It took longer than we were told but besides the wait it was fine. I just went in for an oil change and the better oil change packet Is amazing includes car wash and vacuum

Purchase experience

I think I got a great deal. Amerik worked with my Kia coupons and incentives to create an offer i couldn't refuse. Alvin was attentive and helpful and even found some paperwork i misplaced. Jeff was knowledgable, personable, and engendered confidence in his recommendations for coverage. The finance work went quickly. Overall a very positive experience. Kathryn in service was also helpful. She had the paperwork to know my situation which also felt that I could trust the customization work process I was doing with Epic.

great service

I had to take my car in about 30 mins before closing and though they tried they weren't able to get me a loaner or rental. When I checked the next day they already had a loaner car set aside for me and my car had already been looked at and the service was quick and easy !

Personal Car Care

Having a dedicated representative like Catherine really helps with customer service. I feel she knows our car and us as individuals, and what our lifestyle and vehicle needs are. Catherine anticipates our future needs. Thank you for hiring such caring and capable people.

Great customer service

How friendly the staff is and how they really seem Interested in taking care of you. Helen is always amazing and personable.

Great service

My sales representative was very friendly and outgoing . I thought buying a car would be a complicated procedure but ended up being very easy and less stressful than I thought :)

Great all around service!!

I loved working with Rhonda. She heard everything that I was wanted and was looking for in a vehicle and she made it happen.

Impeccable Service

Rhonda, our sales person. Makes us feel important. She is easy to work with. By far the best and only person we will choose our car buying experience with.

Car Pros Kia---great service!

I was so impressed with the wonderful Kia staff--especially Katherine (Green Team). Even though it was early in the morning--she was so pleasant and nice!! I was so impressed in fact that after I left, I called my husband (who also has a Kia) and told him: "The next time we buy a new car, we are getting it at Car Pros." (I really did!!) Katherine is a KEEPER!

maintenance service

My oil change was easy to schedule, the work was done quickly, the staff are always friendly and helpful, good job

Fantastic

Super easy and convenient. Quick service, friendly staff. The car was done before promised and done right. Helen was a great service advisor and kept me updated with what was going on.

very friendly

everyone was patient with us and really went out of their way to help us get exactly what we wanted

ExcellentService

Very good customer service and the estimated time is always correct. I really appreciate that. All my questions were answered and my car was washed and vacuumed! Thank you!

service is great and quality is high

Staff is very helpful, knowledgeable and pleasant. The waiting area is cordial and clean. There is complimentary coffee and a nearby restroom.

GREAT SERVICE, VERY CLEAN FACULTY

AARON, THE REPRESENTATIVE GOT ME IN RIGHT AWAY, ANSWERED ALL MY QUESTIONS AN CONCERNS. WONDERFUL CUSTOMER SERVICE. THEY FINISHED MY REPAIRS IN A TIMLEY MANNER. WASHED AN VACUUMED MY CAR. LOOKED GREAT

The best service !

always happy & very helpful !!!I would not go any were but car pros kea of Tacoma.Always great service here.

Great service

Jonathon was very real, helpful and honest!!! I didn't feel like I was being scammed or robbed. Felt very confident in my purchase and very well taken care of!!!

Always helpful, answers any questions

Always pleasant and helpful. Willing to answer any question or concern or obtain an answer. Waiting area bright and clean.

Great Customer Service

Friendly service person.A nice hello from my prior salesman.Took my car earlier than appointment so I would not have to wait and done 1/2 before expected time.She was kind, polite, funny, concerned about me and my vehicle.

KIA OF TACOMA IS A SCAM

I recently agreed to lease a car from Car Pros Kia in Tacoma . They accepted my down payment in the form of trade-in and cash of approximately $3800 and then went about trying to find financing for me while I took the car off the lot. My sales representative asked me to return the car 8 business days later when they were unable to do so, at which point I contacted their loan office and told them this was a violation of RCW 46.70.180, after which they seemed more inclined to work with me. That was about 2 weeks ago now, and today while I was at work they came and towed my car away. Having not refunded me my down payment, having not agreed to return to me the car I traded in. Leaving me, a single mother, stranded in downtown with no way to pick up my daughter from daycare let alone get her and I home to my apartment in Marysville. I believe the practices of this dealership to be predatory and in direct violation of the Consumer Protection Act, and I would like help being fully refunded for everything I have given them to this point, which has left me without transportation. I am beside myself with what I am supposed to do now. I feel as though they have taken advantage of me and my situation. Also didn't not let me get my personal ideas from the car and also lost my job because of them coming to my work and repo the car.

Financing

Just found out our loan with Kia is called a STRAW loan. and it is ILLEAGAL. Someone from Kia in tacoma need to call us. Donovan in Yelm.

I went in to Car Pros Kia for an Oil Change on my 2013...

I went in to Car Pros Kia for an Oil Change on my 2013 Soul. I wanted to upgrade to a 2014 Soul and take a look at the new models. They didnt have any in stock and .I felt I was pushed into upgrading to the 2013 Plus Kia Soul Model, yet I asked about the 2014 Models.. Anyways I signed papers and drove home the 2013 Plus Model (Shame on Me ) and was promised a lower interest rate. Well 2 weeks later they still couldnt find me financing as they promised and I was so frustrated with the whole deal, I ended up getting my Origanal Soul back and gave them back there Upgrade.... Financing turned out to be alot higher interest rate then I was promised....ALL THEY SEEMED TO CARE ABOUT IS SELLING ME A CAR....No Customer Service and no listening to what I wanted...A year later I finally managed to get my 2014 Kia Soul I wanted.....I felt No loyaty or customer service,, again all I felt like was they wanted to sell me a car no matter how !! I have had my car now for almost 4 months now and NOT 1 single phone call from anyone about my New Car or about my older 2013 Soul, No one ever called asking how I was doing or if I was happy with my Kia purchase ??? No Customer Service Contact after they made there Deal !!! I Love the Kia Brand and Love the New 2014 Soul, but as far as my Dealership experience at Car Pros, I wont recomend them to my friends because of how they treated me... ..Its all about Selling Cars to them in my opionion...

dishones

The reason Car Pros is "#1" has nothing to do with their ability to sell for less. It is completely to them inundating the local cable airwaves with commercials. Their ads are cheap and plentiful. The sales and financing staff was completely dishonest with us. We told them we wanted to finance through our credit union, but they said they didn't work with WSECU. Of course, WSECU said they worked with them all of the time. Car Pros stuck us with a higher interest than we would've gotten. And, don't get me started on the "If I told you I could get you in this vehicle for this, would you buy it....Okay, sign this irrelevant piece of paper that I just wrote this figure on...Now we have a contractual deal." Don't waste your time with these guys.

I bought a car from car pros of Tacoma on June,1,2013 and...

I bought a car from car pros of Tacoma on June,1,2013 and signed all of the paperwork that comes with the purchase of a car and month later they call me asking for $3000.0 more, and if i can't come up with that money they want there car back i have traded in my old car to buy this one and they have sold that one already. this leaves me without a car or a way to get to work so please do not go to this dealership they have ruined my life and they're not shame of it. they are liars and scam artists the management is a joke they will threaten you and treat you like a low life i paid another $800.00 in advance to the insurance company to get this car insured when i drove out of there and they don't care what the outcome of this will be because no one ever does anything about this.

We got a LEMON! We signed a lease on a car that das been...

We got a LEMON! We signed a lease on a car that das been driven 5 miles..brand new. It died twice. The second time while I was driving in the left lane on I5. I could have been killed. I was 3 miles away from the dealership but they had me sit on the shoulder for over an hour at night waiting for a tow truck. They then promised to deliver a new, new car to my house so I would not have to retune to the dealership. It has been 2 weeks since this started & they have broke their word again telling us to come to the dealership and pick up the new car. I have 2 kids one being a severely disabled daughter who I now have to take with me for the 3rd visit to the dealership over an hours drive away. This whole thing has been a nightmare! My husband & I are not complainers & this whole situation has been awful! Do not buy a car from Car Pros Kia Tacoma. They have not done what they said they would do for us.

They brought me a dirty car that needed to be cleaned....

They brought me a dirty car that needed to be cleaned. Then once cleaned and the deal done, I discover my cd player doesn't work and they won't fix it!

service dept

The service dept takes forever. Over an hour to change the oil on a car that only has 3700 miles on it. Save yourself an hour of time and do it yourself or take it somewhere where they do it in 15 minutes. Not an hour and 15 minutes. They obviously over booked

I bought a car almost a year ago from here, however after...

I bought a car almost a year ago from here, however after a year, I decided I needed a bigger vehicle! I had not faith that it would be possible to do. Kristian made it happen! He listened to what my criteria was and worked out all and any obsticles that I feared. Thank you for working with me. I recommend Car Pros and Kristian to everyone!

Jeremy, the car salesman, was awesome. He had great...

Jeremy, the car salesman, was awesome. He had great charisma and he didn't pressure us or try to sell us anything we didn't need.The finance department however, is an unorganized, unprofessional mess. We had high hopes for this dealership. The finance department made mistakes they refused to own, and ultimately tried screwing over an active duty military family out of the rebate we signed for. They have been very unpleasant to work with and we will not be recommending this dealership to friends and family, nor will we give our returning business. They seem to have a great team of salesmen but unfortunately just need to work on other areas.

Mrs. Helen Kahsay again showed the professional that she...

Mrs. Helen Kahsay again showed the professional that she is. I was able to get my car in for scheduled oil change on time and every time. Mrs. Kahsay was very attentive to my personal schedule and the concerns for my vehicle. She kept me informed of all maintenance concerned I identified to her and assisted with financial options so I could authorize the require work. Thank you again Helen for being a professional Car Pros employee.Ronald ReamsLacey, WA

My husband and I just visisted this dealership tonight in...

My husband and I just visisted this dealership tonight in hopes to buy a 2013 optima ex. We are giving such a low rating because we were assured over the phone of a number of things but when we got there none of it happened. To start I called and talked with Rhonda. I told her very specifically what we were looking for and that I wanted to do as much footwork as possible over the phone because we have 3 young children and that it is very hard for us to bring them car shopping so if we were going to bring them it would be because we wanted to buy a car. When we called back she was leaving so she got us in touch with Jermey. He also made the same promises and urged us to come in tonight with the kids. So we did. We called and told him we would be there in 20 minutes and he knew which vehicle we wanted. When we got there no prep work had been done. He didnt know if there were any even available to buy or if there was even one to show us. He offered to have us load the kids back in the car and follow him to another lot that might have one. We asked him to go because with 3 carseats its not very quick. So 15 minutes or so later he returns to show us a different model that wasnt even available for us to buy just to show us some of the features. I tell him that we know what we want and want to know if there is anything matching our criteria coming in this month and that we already have a quote from anohter dealership that has what we want in stock. they dont have what we called and requested but try to sell us the next model up and ask us to be flexible. i asked them to do the same because us being "flexible" would cost another $1000. we ended up leaving because there was no car matching what we wanted coming in throughout the month. none of that would have been frutstrating except that we called to confirm that there would be what we wanted before we came in only to find out that there wasnt and wont be. it was a complete waste of our time and we will not be bringing them any of our business.

Car purchase experience at Car Pros Kia

I initially shopped online for a new Kia. I went to the Car Pros internet store and was treated professionally. The purchase went very quick and the whole process from start to finish was an excellent experience. I would not hesitate to buy from them again or refer a friend or family member to this store.

This dealership blew my socks off. I read about them on...

This dealership blew my socks off. I read about them on www.carproscommunity.com and thought I would stop in. From the moment I stepped out of my car, Doc and Ed were there for me, listened to my needs and followed through on their words. Their finance lady (Dani I think here name was) was great and explained how financing works, Ed explained the whole deal and Doc did a wonderful delivery. He even hooked up my Bluetooth and programmed my garage door opener. Benjamin gave me a great tour of the dealership and was always thanking me for my business. In my opinion, this is a perfect example of a wonderful dealership!

Bought my Kia Soul Hamstar here a couple months ago. I...

Bought my Kia Soul Hamstar here a couple months ago. I had done research on the Kia website and pretty much knew all the extras I wanted. I found out that you can't just "order a Kia" with specific items but that the dealers pick from what's shipped over from Korea. Since Car Pros is the #1 Kia Dealer they get first pick. Once the dealership gets the vehicle they can order the "extras" and add them to the price. We ended up working with "Doc" and when we tallied up the order I was looking at almost $25K. Doc asked if I would consider the Hamstar Special Edition instead. I could have everything I wanted and get leather interior for less! They would even have the "Hamstar" decals removed if I didn't like them. Well...having a car salesman offer a lower priced car even though I could easily afford the other one was a first for us. Within 5 minutes I was sold on it and decided to keep the decals. After all that is what is part of what makes it a special edition.It took a couple weeks to get all the "extras" that we ordered with the car in and installed. Once Helen down in the service department realized what was going on she went out of her way to make sure I was aware of any changes/delays. She makes your concerns her concerns and advocates to get any problems resolved as quickly as possible.Two months later I love my car and can honestly say that Car Pros does care about being the best in customer service. Nick Phillips stepped up to the plate to personally work with me when I became frustrated with some delays/issues that cropped up in getting the extras installed on my car. Nick and his entire staff go the extra mile and do everything within their power to make sure every Car Pros customer is a happy customer!

I had been looking at Kia products for a long time and...

I had been looking at Kia products for a long time and figured it was time to drive one. Josh was upfront and honest. Showed me the invoice before I asked for it. Provided influential buying tips that most salesmen would not. Kudos to Josh and the Car Pros management team.

I have gone to this dealership for 2 new Kias and brought...

I have gone to this dealership for 2 new Kias and brought my daughter there for her used vehicle.They seem to always be able to work their magic to allow me to drive a new car off the lot. My first Kia from this dealership was a 2009 Spectra, which was traded in by my now ex spouse. I thought because of the divorce and foreclosure/sale of my farm that all was hopeless in having good enough credit to get a reliable car. I did receive good advice and hope after talking to one of the employees from there; he patiently explained how certain things show up on a credit report. I decided to visit within that week and hope beyond hope that I could get a car. To my elation, my credit was not as "bad" as I thought, and I was actually able to purchase my 2011 Kia Soul (which I absolutely adore!). My sales rep was fabulous in being thorough while showing me all the awesome details and features of my new Soul.This dealership's website is well done. I did research on which vehicles they had on hand, and was able to narrow down my choices before my visit to their lot. Each time I have done business there, there is no pressure. The sales reps have been very knowledgeable, and I have never seen a finance department try so hard and exhaust all avenues to ensure an affordable payment option to purchase a solid, reliable vehicle.My daughter had purchased a used vehicle from this dealership, and did find something wrong with the car within a few days of purchase. There was no hassle or questions. They had her bring the car in, and the problem was corrected quickly, courteously, and at no charge.I highly recommend this dealership!

I have actually used this dealership to purchase 2 Kia's...

I have actually used this dealership to purchase 2 Kia's and I also used their service dept.I purchased a Kia Rio with them that I saw on their TV commercial for $2k less than I was able to find at the 3 other Kia dealerships I went to. Not to mention that I spend only about 30 min at Car Pros Kia before driving my new car off the lot and I spent 2 HOURS at one of the other Kia dealers and didn't even buy from them! Two years later I decided to get a slightly larger car and opted for a Spectra and again, about an hour later they gave me the deal I saw advertised without any hassles and I drove off the lot with the rebate cash they advertised and $0 down!I have since been into their service dept. for both cars and had the regular oil changes and tune ups done there. The service dept is always very nice, they are very informative and let me know what to expect up front. If there are any concerns (like my timing belt that was about to go out) they let me know the consequences of letting something like that go, let me know the cost and allow me to make an informed decision prior to them doing the work... which I thoroughly appreciate, I have been duped by auto shops before that choose to do additional work and then suprise me with a larger than expected bill. No suprises with the Car Pros Kia service dept though. I would recommend their sales and service depts to anyone.