Cappellino Chevrolet

Great Buying Experience!

Everything with the purchase from start to finish was excellent and very professional. Thanks to Kevin for recommending Caren to handle all the details. Also, thanks to Caren for making the experience a very satisfying one. Her knowledge and expertise was beyond expectations. Thanks also to Brian for his help too. Dennis Young

Bad customer service!!! DO NOT RECOMMEND!

Worked with a sales person told me to be there at 5pm i get there at 5 he is not there tells me to speak to another one he tells me he is leaving in 5 minutes i wait about 3 hours to get my car and the salesperson shows up about 6pm and the guy that told me he was leaving in 5 minutes still there 3 hours later!!!!

Great service

Excellent personalized service. Vince the service manager is knowledgeable and customer focused. Much better than the larger dealers in Buffalo. Highly recommended.

Excellent Service

Outstanding service department. I called and talked to a knowledgeable person about my problem. Vince the Service Manager was great. What a refreshing difference as compared to the indifferent attitudes in those larger Chevy dealers in Buffalo. Thanks for great service, I will be back.

Great dealership- great salespeople

The staff and salespeople at Cappellino Chevrolet are friendly and welcoming, willing to hold the door for you, offer you a hand or just get you some popcorn and something to drink. They work hard to find you the car you want at a reasonable price. highly recommend giving them your business!

Wonderful Salespeople!

The salespeople at Cappellino Chevy leave nothing to desire! Caren Stevens, Kathy Becker, Bill Solak and their co-workers are thorough and honest. A pleasure doing business with them!

As a returning customer, I was treated like dirt.

I bought a car from them 5 years ago and have had the service for most all the work. So I returned recently. Wow is all I can say. That ain't a good wow either. While the deal was progressing all was nice. But when I didn't respond to their sticking a $400 charge for fabric treatment that gets put on "right as it comes off the truck", (we all know that stuff costs about a buck), and a deal that didnt match the "internet deal" price, OK, I decided to look around. I didn't stick it in their face, but I decided to check around. New dealer. A swing of $750 later and the gloves came off! Called me names, insulted me, absolutely demanded I tell them where else I was going. The way I buy a car, is to not shove one against the other. Just walk out and look around. And guess what, these guys are going to try to pull the fast one, and then correct themselves when you call em on it. Really scared my poor wife and daughter - who had nothing to do with anything. Ooh man, they was evil! I know I wouldn't ever make the 20 min drive out here again. They must think that the folks that live out here are rubes and only price shoppers will come way out here. So they get the local guys and steal a little business from the majors like West Herr and Paddock and Basil. Probably the only way to survive out here. I've bought over 10 brand new cars in my life and this was the single worst experience ever. By a lot. YMMV.

Great Customer Service!!! Great Sales Associate!!!

I came in cause I found a particular vehicle through Cars.com. I inquired about it online and worked with Sandra Nowak. She was very knowledgeable of the vehicle and seemed to listen to my needs. I didn't buy that night, I did stop by at another dealer, but decided to go back and purchase from Sandra and Emerling Chevrolet. I love my Equinox and will be back in a couple years when it is time to trade.

great services

I had just bought my ford focus there a few months ago and love it. all the employees there were so wonderful and helpful when I brought it back to get my oil change and 2 check out a noise that I heard which turn out to be nothing major at all. they not only fixed it then but got me right in without an appt. my salesman were awesome. not only was he personable but also very down to earth and funny!! I would definitely go back there again if I need or want a new vehicles. Thanks again for all your help Todd and the rest of the team. GREAT JOB!!!!! :)

They know they're trucks

Emerling Chevy helped me get the Avalanche I've always wanted, and at an awesome price too! Any other dealer I talked to basically told me I could not afford a truck like that, Emerling made it happen. I am now a member of the Chevy Avalanche Fan Club and will tell all of the local members where to go for a new truck...Emerling's

Amazing service. Friendly, helpful and knowledgeable. ...

Amazing service. Friendly, helpful and knowledgeable. Bill spent alot of time showing me features and how to operate the vehicle. I am extremely happy and would recommend this dealership.

No title

Although I bought my Chevy van at another dealer, I drove 40 miles to go to this dealer because I know and trust the people there . The service is excellent and even though I had a real problem , they made sure it was corrected completely. Good people and Good service.

Sandy worked with me on an internet request - I had...

Sandy worked with me on an internet request - I had several questions and she got an answer for me on everything. At this time we are still considering our options - but my experience with Sandy has been great. Thank You.

I've done business with Kathy in the past, and absolutely...

I've done business with Kathy in the past, and absolutely would and have recommended her to my friends - as a result of that a good friend recently bought a new truck from her! She came through again for me, and thanks to her, I again will be buying a new truck from Emerling. I can't say enough good things about her and the dealership. You're all fantastic!

I found this dealership to be extremely friendly and...

I found this dealership to be extremely friendly and honest. Everyone was very nice to us, and I felt completely at ease. I appreciated the straightforward answers to all my questions, and I especially appreciate a salesman with a good sense of humor! The price quote was very acceptable, and I was very happy that the invoice pricing was given to me before I even had a chance to ask for it! If I were to buy a Chevy, I would most certainly purchase from this dealership. I am not a big fan of supporting the mega-dealerships like West-Herr and Basil, so a smaller, country dealership with good, honest country values will be my first choice every time.Now, if GM could make a car I really liked, I would definitely buy one. However, since they dropped my beloved Pontiac line, I haven't found a fun and sporty GM product to replace my reliable, yet aged Grand Am. So, I'm looking at Ford......sorry GM.

Good and bad

My experience was good & bad! I got to Emerling Chevrolet at 11am on 3/30/11 and by 3:00pm that day (while still there), I was the owner of a 2010 Chevy HHR. With a payment lower than my previous car payment. My problem with the experience was that I was there for almost 5 hours and other than the two people working with me on the sale, NO ONE else said a word to me. No "hello's", No "could I get you a anything" ... nothing!