Capitol Honda

Rene's service has changed my life

Have you ever been so completely satisfied that you almost wept. If not please do yourself a solid and visit Rene for your next service. I never knew it could be this good. He is thoughtful, on time, puts your needs first, honest, compassionate, empathetic, and a all around expert. He is double platinum certified ( he deserves triple platinum ). Don't miss out on the best service in the Bay Area visit Rene at Capitol Honda your satisfaction or your money back.

Rene Flores inservice

I had service on my pilot Rene Flores helped meHe provided excellent service I never go to dealers after the service I was provided I will be back for sure

Great Service Department Capitol Honda!

Had to give a shout out to the Service Department at Capitol Honda they never fail me. Seems I am one of those last minute people who decides her car needs to be serviced like the day before I am due to go out of state or almost out of oils, and every time I call in these little emergencies they get me right in!! My car service is done in a timely manner and I am on my way!! Thanks to all the service writers for making my trip there so easy!

Proud Honda owner

Such quality care I recieved in the Service department! Im an out of town Honda Owner. Was very imprsed with care I received by Rene Flores.

Amazing car shopping experience!

What an amazing car shopping experience. I have nothing but great things to say about Kao! He struck me as an honest, reliable, and knowledgeable person from the start. The entire process was done with attention to detail with his patience and expertise. He listened to my concerns very carefully and provided valuable insight, allowing me to make an informed decision. Thank you for all your help and keep up the good work!

GREAT SERVICE AND EXPERIENCE

Bought My Honda here, and my experience was excellent. The sales person was very knowledgeable and helpful since I have no clue about buying a car. I will definitely be coming back here for buy my hondas.

Excellent experience!

Very satisfied with the service I received. Rene Flores is professional and knowledgeable,made our first time experience at Capitol Honda feel like family definitely coming back for future service. Thanks Rene.

Great customer service. Been going here for years.

Love the sales department. Been comjng here for years. Been buying cars here for years. Bought 6 honda here and still going. Honda everlasting

Parts

Parts dept is the best! After a great experience buying a car David Nguyen was Frindly and new jos stuff in the parts dept thank you David and all at Capitol Honda

Rene is the best !!!

Rene, service advisor at Capitol Honda, is very professional, tells me exactly what will happen and have my car ready as promised. He is the reason why I take my car to Capitol Honda for service for over 8 years. Always drove away happy with the service and confident that my car was taken care of.

The Best!

Just had an oil change. Rene Flores or Tony Tran always helps me. They get me in and out in a hurry!Feels like I'm there all the time, because I have 3 Hondas! Thanks you guys! See you again in a few weeks!

GREAT CUSTOMER SERVICE

Rene Flores has been helping us everytime we come down to San Jose Capitol Honda for the service we receive. Coming all the way from Hollister for service must tell you.....Honda has a outstanding employee working for Honda.Communication regarding my Pilot, he keeps me well onformwd of items that are cover/or not under the warranty.

Review for Rene Flores

I have owned several Hondas and have had them serviced at capitol Honda. I have been extremely pleased with the service and the service department. IF I still lived in San Jose. I would continue to have my Hondas serviced at capitol Honda. I found that Rene is very personable and knows how to treat people. I highly recommend him.

Best service experience

I had my 2016 Honda serviced at Capitol Honda it was fast easy and smooth thank you to service writer Rene Flores!!

Radio code

Needed radio anti-theft code for my Honda Pilot. I thought I was going to have to pay for it but it ended up being complimentary. Honda employee Jake was able to help me very quickly. He really knew what he was doing. Thank you.

Great service

My car had a recall so I brought it into Capitol Honda and was immediately greeted by Jake out front. He exemplified great customer service and professionalism! Highly recommend!

Great experience

I've bought two cars (both new and used) from capital Honda. On both occasion I have great customer service and the buying process in its entirety was great. Would definitely recommend.

Great car buying experience

Sales manager Tommy carter is very helpful, sincere and professional. He will go extra mile to get you the best deal.Best experience ever for buying a car

Sales Experience

If I can give a 20 out of 10, that would best describe of how satisfied I am with Capitol Honda. The process was very quick and smooth, plenty of inventory, and of course the staff were very helpful. Great hospitality all around with a clean environment. So much more I can say as the list can go on, but I am definitely buying a car again from Capitol Honda!

Service Advisor

Purchased my first new car at Capitol Honda and had a great experience.

Bought my car here

Good customer service would be bringing my care for service to this location.

Proud Civic owner!

Just bought my new Civic from Capitol Honda. Best customer service and price was excellent.

Super satisfied

I recently purchased 2 cars ,first a new accord and then a used jeep. I had the best service possible. I will continue to purchase my vehicles here

Break noise problem

I had break noise on my 2016 Accord. So I just dropped my car at this service department. Angelina came at me, and she resolved the problem very respectful and nice person. Thank you Angelina

SHAME ON YOU CAPITOL SERVICE HONDA FOR SUCH POOR WELCOME

I WAS THIS MORNING AT CAPITOL HONDA IN ORDER TO HAVE MY CAR SERVICE FOR A SIMPLE OIL CHANGE. I DID WAIT 20 MINUTES AND NO REPRESENTATIVE DID HAVE THE COURTESY TO COME AND TALK. THERE WAS 8 MORE PEOPLE AWAITING AND TRUST ME EVERYBODY WERE VERY UPSET WITH THE POOR SERVICE RIGTH AS WE GET IN. THAT IS A BAD BUSINESS CARD. OBVIOUSLY I TURN ON MY CAR ENGINE AND LEFT. THIS IS AN OUTGOING ISSUE WITH THE SERVICE REPS.THERE IS NO EXCUSE FOR SUCH DELAY AND LACK OF RESPECT FOR THE PEOPLE THAT SPENT THOUSANDS OD DOLLARS IN BUYING AN HONDA.HOWEVER I HAVE TO BE FAIR AND GIVE THE HEADS UP TO THE PEOPLE THAT WORK SERVICING THE CARS AS THEY DO A GOOD JOB.

Tried to Gouge Me with a High Interest Rate!

I just bought a used 2008 Honda Civic from Capitol Honda on 12/6/2015. The car salesman, Tommy Lee Carter, was pleasant to deal with and patiently explained all the details regarding the car.The down payment was $2,000 cash for a total price of $11,847.80 and a loan amount of $9113.88.My credit score is in the high 800s, the maximum being 900.Much to my consternation, the finance team of Kao Saechao and Deepak Dhiman, both, of Capitol Honda, arrived at a quote of 8.9 %! Kao Saechao, an otherwise nice person, asked me, "What were you expecting?". What was I expecting? Obviously, not to be ripped off!! I told him that credit unions charged about 1.5-1.9% while the bankrate.com rate was about 2.89%.In the end Kao Saechao came back with a rate of 3.04%, which I accepted.The website of the California Department of Government Affairs states:>>Dealers must provide buyers with their credit score and an explanation of how it is used. <

Great Dealership--fantastic staff!

We are so happy with our new Honda! What a great group of people--they made everything so easy and painless! We refer all of our family and friends to Mr. Caruso and his wonderful team and will definitely be back for future purchases!

I love my 2012 CRV

Yes I purchased a used car from them, but it only had 36,000 miles. I love everything about my experience with them. I went in with the idea I want a CRV, so they stuck to what I wanted to look at. They didn't push me into looking at other cars, and took their time with me. From the sales men to the men that handled my paper work and loan were very pleasant to work with! Thanks Capital Honda for making the biggest buy in my life so far the easiest!

Overall an amazing place to go to!

I bought a new Kia Forte here and I am very pleased and happy that I went there! The people there were very nice and they made the whole process quick & easy! I would definitely go there again and recommend this place to a friend!

Happy Wife, Happy Life

Great place to buy a vehicle, my wife and I bought a new Ridgeline and were so happy with the buying process, professional staff and price that I convinced my mother in law to trade in her vehicle for a new 2015 Civic, which she loves. I Highly recommend Capitol Honda

a car review.

Honda a Great place to purchase a car, or SUV. Try it you will like it.we had a great experience with all personal, specially the sales department.

i would recommend this dealership

They are very helpful when i ask some questions and they dont rush you to buy a car that you dont like i will definitely come back

The worst customer service!

I went to follow up some paper work after getting a new car from here and my salesman is Mr. Tom Loi. I have never experienced such a bad customer service like this. I strongly felt disrespectful when talking to Tom. He gave me attitude when I asked questions. He even ignored me when I tried to get him. As I understand, selling car is also about customer service. And customer service is about satisfying consumer's needs. However, what he did was totally opposite. I would never come back here again even it offer a better price.

Service Department highly recommended

Noticed that the reviews here for Capitol Honda didn't look so hot, but myself and several cousins all bring our Hondas here. At a holiday get-together we all happened to talk about getting our cars serviced here, and everyone said they have been very happy with their Service Department. They regularly send out offers that can be really good deals, plus they'll give you a coupon for a free carwash next door. Johnny Nguyen is my guy, and he's the best. Laid back but with super customer service skills.

I recently purchased a brand new 2013 black Honda Civic...

I recently purchased a brand new 2013 black Honda Civic Coupe EX. I came into the dealership with a very low price from another dealership. The other dealership was a bit farther away and was having a sale, which is why they were able to give me such a low price. Without asking questions, Capitol Honda immediately told me that would match the price I received, which was more $3000 off the MSRP. Then, they took another $500 off because I qualified for the Honda Graduate Program. I was very impressed to receive such a great deal of more than $3500 off MSRP of a new car. I was given 1.9% APR for 60 months initially. Later in the day, Max (finance) called me back to tell me I qualified for 0.9% financing, so I came in the next day to sign a new contract which was a quick in and out procedure. They definitely did not need to do this as I would never have known otherwise and this combined with my sales experience showed that Capitol Honda puts the customer's needs and concerns first.

I had the best car buying experiences with sam ever....

I had the best car buying experiences with sam ever. He's very patient, honest and helpful.If u need a honda Sam would be your man.

I had a great experience at Capitol Honda. I live very...

I had a great experience at Capitol Honda. I live very close to this dealer and it was a natural choice to start my shopping there. I was treated very nicely and could not be happier with my new car. Thank You!

All Contacts here were Great. The Price was Great! The...

All Contacts here were Great. The Price was Great! The purchasing and Financing was a joy! It was the best experience I had in buying a Car!Will Recommend to others! Bravo! Capitol Honda!!!

I and my husband had a great support from Ross in his...

I and my husband had a great support from Ross in his both friendly service and offered pricing purchased the 2013 Accord Honda last week . My husband has thought of purchasing for his near future car at Honda Capitol. And we will contact him again because we believe his very professional character in this field. We give him A+.

This is the second time to buy a brand new Honda with Tom...

This is the second time to buy a brand new Honda with Tom Loi, Fleet Manager at Capitol Honda. I got a great deal and a terrific service that I wanted from Tom Loi. I really have high recommendation to anyone who is going to buy a car, just come to Capitol Honda and ask for help from Tom Loi. Thanks Tom! You are always great and I'll come back to see you soon.

I went into the dealership with a print out of the exact...

I went into the dealership with a print out of the exact car with accessories I wanted. MSRP was $36,000+. The person who helped me, kept telling me he will "take care of me." When asked how much the car would cost, he would say again, "don't worry, I will take care of you." When I was finally told the price they would give me, it was about $4,000 less. I thought great, BUT I learned later that it was not the same car! I was sold a different car without the main package. The main package cost about $4,000. They didn't take care of me, they SCREWED me. Now all they can say is that there was a misunderstanding but be happy with the car because you got a good deal. I got MSRP! That is no deal!!! If you have your heart set on a Honda, go somewhere else where they listen to you and give you full disclosure.

My son and I went into this dealership just to look over...

My son and I went into this dealership just to look over the Accord and the CR V. We were in the vicinity and decided to start with CapitolHonda. Carlos Garcia came over to us and let us drive a couple of the new cars. He was most professional and knowledgeable even thoughhe was only employed there for five months. No pressure from him. Just very likeable and friendly. I would recommend this gentleman tomy friends and family as he wasn't your normal car salesman. I left many dealerships because they pushed and pushed and kept calling me to purchase a car. Thank you for hiring this very, very personable gentleman!!!

Oscar solis was the best sales man I've ever seen he...

Oscar solis was the best sales man I've ever seen he took a really good care of my car's need even for return service. He is so friendly, kind& hard worker,he treated me like his own family, that's what I like about this dealer.

Kao and billy bui is a good sales man ,that right I get a...

Kao and billy bui is a good sales man ,that right I get a good car , Kao he is help me find the right one thank you Kao and billy

They offered me good price for a new CRV LX model. The...

They offered me good price for a new CRV LX model. The car buying process was smooth. The salesman was good and friendly. I haven't yet checked with the service department.

Mike and Deepak make a great sales team. They were...

Mike and Deepak make a great sales team. They were friendly, polite and never aggressive. They let me set the pace of purchase and went above and beyond to make sure that things went smoothly. On his day off Deepak was on the phone for me and tracked down exactly the car I wanted, and had it delivered from another dealership the same day. Mike took me on several test drives, which included road testing the cars on a steep incline and answering all kinds of questions. Mike's friendly personality was a welcome change, especially when sorting out the financing. Tong was friendly, helpful and even had me laughing while filling out financial forms. This was easily the most enjoyable and "painless" car buying experience I have had. If your service staff is anything like the sales staff, I'm sure that I'm going to be very glad that I went with Capitol Honda.-Claire Warren

My wife and I came to Capitol Honda to purchase our 2013...

My wife and I came to Capitol Honda to purchase our 2013 Honda Accord and we were very lucky to have Mike assist us. He was professional and very friendy and addressed all our questions and concerns.When it came to closing the deal and price negotiation he didn't try to push us to accept the dealer's offer.

This dealer is easy to deal with I'm realy appreciated...

This dealer is easy to deal with I'm realy appreciated with their service, specialyRay, Kao and Max they are quick and best service.

I am happy with my new Trimline truck and look forward to...

I am happy with my new Trimline truck and look forward to many trips and usage of it. I was happy with the buying experience.

I purchased a 2013 Honda Accord Sedan EX, Jan 2013. I...

I purchased a 2013 Honda Accord Sedan EX, Jan 2013. I previously owned a 2000 Honda Accord LX, what a diffence, WOW! Derek was an excellent salesman, very patient and not pushy, he allowed me to test drive a couple cars including the Pilot. The Honda cars sell themselves, you do not need a pushy salesman. Derek was extremely nice and very thorough explaining the computerized function details in the car to me and my husband. The car drives great and indeed it is a mini computer. I love the fact that it has a passenger side view camera when I am making a right turn, I can see if there are people or cars, etc on the side before I proceed turning. Also, the car has a rear view camera, I can see how far back I can back up into and if there are any cars or people, etc in the location before I proceed. These cameras are an addition to safety besides just looking in the mirrors and out the window before proceeding with your actions. I love my new car! This is my 6th Honda car in my lifetime and none of the cars have EVER let me down. I always followed the manufacture maintenance service instruction schedules. I never missed a days of work for the car not staring up in the morning nor a dead battery. I have been very fortunate. Thank you HONDA FOR MAKING A STABLE AND SAFE CAR for me to drive. My first car was a new American car and after 5 years, I had nothing but problems. HONDA PLEASE CONTINUE MAKING STABLE AND SAFE CARS, YOU HAVE A CUSTOMER FOR LIFE. Irene

Overall I would recommend this dealership and Matt Adams...

Overall I would recommend this dealership and Matt Adams to my freinds, if they are looking for a new Honda.Very friendly and accommodating dealership.Generally stree free experience.This was my families fourth purchase of a new Honda at Capital Honda dealership. George & Nadia Nelson

They were all extremely professional and friendly. They...

They were all extremely professional and friendly. They provided satisfactory answers to all of my questions without tricks or gimmicks. The entire process of buying a new car went smooth and timely.

The people were very helpful and went out of their way to...

The people were very helpful and went out of their way to accommodate me and my needs. This is the second Honda Civic Hybrid I have purchased from Capitol Honda and my daughter has purchased two Honda Civics. I highly recommend Capitol Honda!

I am a Consumer Advocate and have helped facilitate 4 new...

I am a Consumer Advocate and have helped facilitate 4 new car sales for clients at Capitol Honda. When it came time to buy a new car myself, going to Capitol Honda was a no-brainer. However, I do extensive research before going into ANY car dealer and take in my online findings. I dealt with Tom Loi and, as always, found my buying experience very pleasurable. Tom Loi is the man to see when dealing for a car, but you HAVE to go into ANY car dealership with FACTS. We were each straight talkers, fact-based, and didn't want to waste each others time. Tom was a pleasure (!!!) to deal with and I got a GREAT deal! Thanks, Tom Loi and Capitol Honda, for a great buying experience!!

Fantastic dealer!

I am a Consumer Advocate and have helped facilitate 4 new car sales for clients at Capitol Honda. When it came time to buy a new car, going to Capitol Honda was a no-brainer. However, I do extensive research before going into ANY car dealer and take in my online findings. I dealt with Tom Loi and, as always, found my buying experience very pleasurable. Tom Loi is the man to see when dealing for a car, but you HAVE to go into ANY car dealership with FACTS. Tom was a pleasure (!!!) to deal with and I got a great deal! Thanks, Tom Loi and Capitol Honda, for a great buying experience!!

The people of Capitol Honda were polite and courteous....

The people of Capitol Honda were polite and courteous. They were good in helping me find the right car for my family. They were patient in showing me the vehicles that I was interested in. They showed me the options and comparisons of the models of the vehicles I had in mind. They were honest and respectful of my choice of vehicle. There was no pressure sale or misleading qoutes on the vehicle pricing. Lastly,I got a low interest rate on my car loan.

This dealership is very good! I am very satisfied! The...

This dealership is very good! I am very satisfied! The workers at the dealer were very helpful and thoughtful. I highly reccomend this place to everyone looking for a honda!

I got a referral from Costco made an appt with the person...

I got a referral from Costco made an appt with the person who contacted me via phone & email and then was "assigned" another salesperson when I got to the dealership. If this had not been the only dealership that had the specific car & options I wanted, I would go elsewhere in a nanosecond. The salesperson (Robert Contreras) was not knowledgeable at all about he CR-V we wanted and was unable to explain the navigation system. All of the sales forms (David Melkomiam) had to be printed twice due to errors. And we waited 3 hours for that to happen due to the backup -- high sales at the end of the month were good for Honda but not for us.

The process was relatively smooth and everyone we dealt...

The process was relatively smooth and everyone we dealt with was very professional. We were treated well and would recommend this dealership if looking for a new or used car.

My car buying experience was very pleasant. The sales...

My car buying experience was very pleasant. The sales person was very informative, knowledgeable and patient while I was making my choice between models. Purchased through the Costco car buying program so there was no haggling over price, which was nice. Low-balled my trade-in vehicle but, eventually I got what I wanted.I would come back again and would recommend the dealership.

Tom Loi was very professional and helpful,...

Tom Loi was very professional and helpful, straightforward to the point about everything and did not push us. Afterwards, he walked my sister through every function of her new Civic, which was a really nice thing. Highly recommend!

Both my wife and I have been looking for a new auto for...

Both my wife and I have been looking for a new auto for sometime. Most of the time was spent looking at prices from various dealer/manufacturers. This included both domestic and imports. Another big item we used to consider what brand was the number of recalls from the different manufacturers the past few years. After narrowing the brand list down to three brands we went to those dealers to see how we would be treated being non buying taking away sales time from various personnel.The "why" part: We returned to Capitol Honda because we were treated with respect by the personnel we dealt with - not just Ross who would up selling us a CRV for a good price. The finance manager also worked with us & we wound up getting a slightly lower interest rate than we expected which was great. Everyone we dealt with was polite and very helpful even if they were not working directly with us. Overall I would actually recommend this dealership and Ross to my friends if they were looking for a new Honda.

I was planning on getting my wife a new car for the...

I was planning on getting my wife a new car for the holidays. She wanted an Accord. I did my research and had advice from my brother who for 2 years was a car salesman in Arizona. I went online and priced out Accords in my area. I got a very competitive offer from a dealer outside the bay area. I printed this out. My mother has purchased form Capitol Honda and had good experiences so I thought I would go by and see if they could match the offer and what deals I could get. I was paired with Ray Endeman. I spotted exactly what I was after an Accord EX Grey Metallic. We went for a test drive. During the drive I spoke about my offer sheet and that I wanted to see what they could offer for finance and lease. I also referred to the current deal Honda was offering. Make sure to always check daily at honda.com for what the current deal is. They were not aware of the current deal. I got the price I wanted and the lease terms I wanted. I arrived at 2:30 PM and drove my wife's car off the lot at 5:20 PM. To be honest was pretty painless experience. Ray was a quality salesman. Not the stereotype that some expect. My experience was great. He was direct and honest. He had made a mistake on one small thing and he owned up to it and took care of it. I would highly recommend Ray and Honda. Just do research and be prepared. It helped greatly and I got lucky with a great salesman and his manager too who he had to get approval from.I will definitely go to capitol honda for my next car.Ross

Went and got a good deal on an Si. They werent pushy and...

Went and got a good deal on an Si. They werent pushy and were really patient. Ray, who showed me some cars even ran around the dealership looking for different colors of the car when their system was down. Now thats customer service.

Stay away! There were a number of things that made the...

Stay away!There were a number of things that made the experience a bad experience but it mainly came down to the sales person. We arrived at the dealership around 7:30 knowing that we had plenty of time to test drive and perhaps see other cars along the expressway. We expressed that we were shopping for a car and saw a couple that were of interest. We requested a test drive and he insisted that we sit down and take a look at the car faxes before going for a test drive. We agreed and went over the car faxes with Ray. We all agreed that the car faxes looked good and requested the test drive again. For some reason, Ray was very reluctant and not eager to take us out for a test drive. He openly asked us if he took us out for a test drive and everything was fine, if we would purchase the car that night. We told Ray that we had some other stops along the way before making a decision and he insisted that we look at the other cars before test driving these cars. After some uneasy discussions, we were able to get Ray to agree to take us out. Ray was quick to take the passenger seat while I got into the drivers seat, leaving my boyfriend in the back not being able to check any of the options (A/C, radio, etc.). He also took a personal phone call during the drive which we found to be very unprofessional and rude.I can't say that the dealership itself is bad but if they have this guy as one of the faces of their dealership I can only assume the worst. Therefore, I don't recommend this dealership or this loser to anyone.I also question the integrity of all his other reviews. While they are all from different people, how can 100% of all of the reviews rate 5 in every category. Even price...c'mon. BS

I have given that rate because it was great and the...

I have given that rate because it was great and the person that had helped me did his best he can to keep me happy. He was always supportive and helpful with all my questions that I had and concerns. I was blessed to have him help me he was very excellent and willing to help me with my new perchase. at dealerrater. Com

There's clearly a need to hire more finance people since...

There's clearly a need to hire more finance people since it took 3 hours for me to pay cash for my car. Plus I am still waiting to hear back from someone about the second set of keys to my new purchase.

Tom Loi has changed my mind about shopping for car at the...

Tom Loi has changed my mind about shopping for car at the dealer. I have never experienced buying car with so much pleasant and relaxation instead of stress and pressure. I like straight forward to the point in pricing and done with it without any hustling or check with my boss etc...Anyway, I will come back to shop for the next new car and recommend to my friend to Capital Honda especially to look for Tom Loi.

Prompt attention, no hassle, very friendly and...

Prompt attention, no hassle, very friendly and accommodating . Fair price and trade in allowance ( I think) Genarally stress free experience..This was the fastest and best car buying experience that I have ever had. It helps a great deal to know what you want and that you are ready to buy.

Tom Loi is an excellent sale person. He spent time to...

Tom Loi is an excellent sale person. He spent time to explain and aneswere a lot of my questions and he made sure I had heart and understand what we spoke. He was also introduced me about the other model and made sure I like it or not. I was suprise about his knowlege about the car. He took time to show me all the cars that I want to see and all the colors that I want to compare. He walked me around the dealer and make sure I choose the car, which I like. He was very patience, very friendly, and very professional. Thank you very much for all of your helping. I love my new car. It is a great and wonderful car . I give him # 25.

Rude behavior from the the team. Unprofessional. Price...

Rude behavior from the the team. Unprofessional. Price is way higher from other Hondas. I came to trade in and buy a new car. Every time I asked for something the dealer had to go to check with the manager, and he was just the next room, answer it out loud For me to hear it too. Why not just come to talk to me too. The most rudest manager is the lady GE manager. I would never come back to this place in life. Suggest no one to come here.

The experience I had at the Capital Honda was great. Tom...

The experience I had at the Capital Honda was great. Tom Loi and his assitant were very professiofnal and friendly. He had the right car waiting for me to test drive on the day I was there. The price was great. I will definitely recommend my friends buying a car from them.

Tom was knowledgeable and friendly. He gave us a good...

Tom was knowledgeable and friendly. He gave us a good deal right away, and we did not have to do a lot of haggling. Although I would have liked a different color interior, the price seemed fair to me.

Both Tim Campisi and Capital Honda have made our recent...

Both Tim Campisi and Capital Honda have made our recent purchase of a new 2012 CRV a perfect experience. We are very pleased with Tim working us through ther purchasing process involving choices of features, colors, and price. He was very personal and not pushy and waiting for our input and choices. Since time was important when completing the process Tim was present and active when takiong care our needs. The finance Manager, Mr. Truong, was also very supportive. Tim was also there to explain the numerous features and answer our questions. Even after the comletion of the process Tim made himself available for future questions concerning our new car.

It is my pleasure to respond with a review on my...

It is my pleasure to respond with a review on my experience with Capitol Honda. I received a call on Saturday morning from Kao with an offer on a new Honda Accord that got my attention. I was leaving for out of town and unable to go check out if the offer was real. On Monday I did go because I wanted to meet Kao and see if I could get the deal he spoke about on the phone.While at Honda Kao handed me over to Wally to see the cars on the lot. Before doing so I asked that I be qualified financially before going out to the lot and falling in love with a new car. A short time later Wally was showing me cars. I wanted to upgrade a little, so he continued to accommodate me graciously. He found the car I wanted.Next came the signing on the dotted line. Oscar was very informative on every detail of the contract we were building. When I was hesitant on an option he proposed, he took the time to give me the pros and cons from which I could make an informed decision without any pressure.Thank you Kao for the call that led me to getting my new 2012 Honda Accord. Thank you Wally for listening to my likes and dislikes in a car. Not once did you try to talk me into something I could not afford. Thank you Oscar for looking out for my welfare as we worked through page after page of my contract.It is because of these gentlemen that I gladly rated Capitol Honda with the highest rating.Thanks again.Irene Sandoval

My biggest fear is walking into a dealership to purchase...

My biggest fear is walking into a dealership to purchase a car so I buy a Honda so I don't have to do this but every 10 years or so. This truly was the best buying experience I have had. I knew exactly what I wanted and the price I wanted to pay and the entire sales process went as hoped. I drove away with the car I wanted at the price I wanted to pay with any up selling or pressure. I would recommend Sam and this dealership to those single ladies out there who have the same concerned I did.

Overall: Excellent Service in Capitol Honda of San Jose....

Overall: Excellent Service in Capitol Honda of San Jose. Roger Bothelho and Deepak are new breeds of sales professionals No messing around not pushy but very helpful and pleasant to deal with, because of their excellent products and services I bought 2012 Honda pilot v6 4x4 instead of Toyota highlander.

I'm totally satisfied with the way Capitol Honda and...

I'm totally satisfied with the way Capitol Honda and employees treated me and the kind of service that they extended was amazing. Awesome people, ambience and service.

This review is for Mike Emadi, at Capitol Honda....

This review is for Mike Emadi, at Capitol Honda. Yesterday, my mother and I walked into Honda to look at their Civics, and we had the pleasure to work with Mike. We were both skeptical because we feared that since we weren't too knowledgeable about cars, we were going to be taken advantage of. That definitely wasn't the case with Mike. He definitely made us feel comfortable, and I never felt inclined or "forced" to buy any car. After test driving a Honda Civic, I was disappointed that they didn't have the color I wanted (Dark Gun-Metal Grey). Mike some how pulled some strings, and managed to find the color I wanted! After giving me such a great discount and lease agreement, I ended up driving out out of the lot with my first new car which is a Honda Civic 2012 which I am IN LOVE WITH :). The gentleman OSCAR who handled my finances, was very kind to me as well. After going to other dealerships and dealing with other salesman, Mike and Honda Capitol exceeded my expectations! If you want superior customer service (without the pushy salesman), ask for MIKE EMADI at Capitol Honda. You wont be disappointed!

Hi, Alex Aster was the person who was helping because...

Hi,Alex Aster was the person who was helping because i needed a oil change. He was friendly and funny. He made the whole process feel like minutes. Thank you Alex.~Rage

Awesome service received from the minute I entered the...

Awesome service received from the minute I entered the dealer until I left with my new car. Mike, Oscar, Tong and Dan were very professional and treathed me with respect. I love Capitol Honda!

Returned our Honda that the lease expired and leased a...

Returned our Honda that the lease expired and leased a new Honda Accord. Lee Cai was great in getting us a great deal. He was very friendly and accomodating. He explained the features of the car and how they worked. David Melkomian was also very friendly and accomodating.

Tom Loi was great to work with us in purchasing our new...

Tom Loi was great to work with us in purchasing our new Honda Pilot. He was available to explain all options in car price and financing. He also did not push us in buying the car at all. We would love to purchase any car from Tom in the future.

I Recently bought the Honda Civic HF from the Sale Rep....

I Recently bought the Honda Civic HF from the Sale Rep. Lee Cai. He was very helpful and Professional. I am very please the way he help me choose my car.I'll recommend him to many of my friend when they decide to buy a new car. finally, The Customer Service at Capitol Honda was Excellent. Thank you Mr. Lee Cai.

The people at Capitol Honda are very friendly but...

The people at Capitol Honda are very friendly but specially are sales person Walley he went the extra mile to meet our needs and to put a smile in my little boy I defenetly recommend and specially look for Walley

We were very happy with how smoothly our purchase went...

We were very happy with how smoothly our purchase went with our new Honda Accord V6.Matt Adams was great to work with and made us feel very comfortable. He offered us the car for awhile to just take and drive and see how we felt. The whole process was pretty quick, and we left with a detailed, beautiful car with a full tank of gas! Matt also said he would be more than happy to help me learn some of the details regarding navigation and other gadgets if I stopped by.All in all, great experience!Also, finance manager was thorough and fast!

We recently purchased two Hondas from Capitol Honda in...

We recently purchased two Hondas from Capitol Honda in the pass 2 weeks. Our salesperson was Waleed Sai. He was very patient with us, answered our questions, and worked to get good prices not only on our trade-in, but also on a used 2011 and a new 2012 Honda. I would recommend Waleed to my family and friends. I might also add that Sean Miguel, service manager, also was very helpful in getting us a duplicate key made. I've bought other Hondas at Capitol Honda and suggest you include them in you car search.

I am very please with the knowledge and support I...

I am very please with the knowledge and support I received at Honda today. Ross was great to work with, as was everyone else there. Ross spent a lot of time with me, was very patient and never pushy. Thank you Ross.

Tom was great. We purchased our Pilot 4 years ago from...

Tom was great. We purchased our Pilot 4 years ago from this dealership and returned this time to purchase the Odyssey. No hassle with excellent service. We will definitely return to purchase our next vehicle. Tong was also very helpful completing our purchase.

Love out new CRV! We worked with Tom Loi - he was...

Love out new CRV!We worked with Tom Loi - he was extremely personable and helpful. We had a couple of quotes from other dealers and Capital was the best -- and seemed the most honest. Dealing with Tom made this by far the best car buying experience we have had thus far - and we have purchased many cars in the past. Thank you

I brought my 2009 Accord in for a rattling noise near the...

I brought my 2009 Accord in for a rattling noise near the rear speakers. When I dropped off the car I mentioned a concern regarding the brakes, as well. I don't know much about cars and can be a little intimidated having to deal with the inevitable issues that occur. Danny made sure he understood exactly what my concerns were and asssured me they would be taken care of. I was extremely impressed with his patience and professionalism. On top of that, he gave me a realistic estimate (that the service department stuck to) in terms of when I could expect my car back. I wouldn't hesitate to refer friends and family to Capitol Service Dept and will be requesting to work with Danny whenever I bring my car in. Thank you, Danny, and keep up the great work!

I bought my new Honda Civic 2012 at Capitol Honda...

I bought my new Honda Civic 2012 at Capitol Honda yesterday. Mike was my salesperson. He was super friendly and knowledgeable and he made it comfortable to find the car I wanted. He provided me a lot of information and answered all of my questions. He was very patient with me test driving different cars until I made my decision between Accord and Civic. I'd HIGHLY recommend him to anyone interested in purchasing a car.

Our experience with buying our new car was wonderful. We...

Our experience with buying our new car was wonderful. We had researched online and had a quote from another dealership. When we emailed Capitol Honda, they promptly called us and were willing to beat the other dealers price. One always wants to get the best price, but not at the sake of service. Capitol Honda was professional, competent and easy to work with. Raul was knowledgeable of every aspect of the car and did not try to hard sell us on anything. This was the easiest and fastest car purchase that we have ever made. Thank you Raul.

He was very knowledgeable on the car and very helpful...

He was very knowledgeable on the car and very helpful with me. He makes sure that understand everything before leaving the dealership. I got a deal on my brand new accord. I would recommend him to everyone I know about purchasing a new car.

the personal are always on bad mood!

I buy parts from this dealer and they are never on a good mood they maki you feel like they dont care, I was planing to buy a new crv there but with this reviews and the visits that I did I better go some where else

This place is very very friendly and made me feel...

This place is very very friendly and made me feel welcomed and they took me throught to see and gave good deals that i would not have gotten else where. They gave me time to think and told me up front that this is the price we will give you right now if you choose to buy it. They are very friendly

The staff at Capitol Honda went above and beyond! They...

The staff at Capitol Honda went above and beyond! They made sure my car and I were taken care of. The entire transaction went smoothly from check-in to pick up and delivery. Johnny Nguyen was an excellent service advisor who made sure my car was serviced thoroughly. No hidden agendas or trying to sell me extra parts or services I don't need. I love the remodeled waiting room and was able to be comfortable and productive. The short turnaround time with my car and the comfortable waiting room made my wait seem short. I always recommend Capitol Honda to all of my Honda and Acura family and friends!

I am glad to visit Honda Capitol and have a chance to...

I am glad to visit Honda Capitol and have a chance to meet Mr Lee Cai.His conduct is very professional.I am sure new customer will be happy and sastified To be frank i do not like to waste my time at dealer ship due to some saleman keep dragging the deal ( take lot of my time ) until I worn off which i was experienced in the past. Mr Lee changed my perception with buying new car.

I felt that my service advisor was honest and didn't...

I felt that my service advisor was honest and didn't pressure me into needless repairs. My vehicle was having trouble starting. I dropped it off after hours and threw the keys in a box with a note. The next morning I received a call from Danny who advised me of the estimate to diagnose the problem. My car was fixed by that afternoon. No hassle, no attempt to sell me unnecessary services. I returned to pick up the vehicle after hours. Unlike the previous place that worked on my car, there was no greasy foot prints on the carpet or greasy steering wheel. I will be returning for my next service.

I went in to get my car alarm serviced, and Johnny Nguyen...

I went in to get my car alarm serviced, and Johnny Nguyen helped me out. He kept me up to date on the progress and was really nice. I was really satisfied with the service and the fair price, and I'd definitely go back for other services.

I've used Capitol Honda's Service department on many...

I've used Capitol Honda's Service department on many occasions, mostly for maintenance on my 2001 Honda Civic. They always do a good job. I wish I had known about them sooner!In 2001, I bought my car brand new from Stevens Creek Honda, but the SRS light came on a few months later. When I took it back to Stevens Creek Honda, they told me nothing was wrong, ignored the problem and just manually turned off the SRS warning light. So I drove around for years like that, until my full-car warranty ran out. After my 100K maintenance, everything in my car was reset and the SRS light came back on.I took it to Capitol Honda's Service Department this time around, and they were able to figure out that it was being caused by a defective driver's seat buckle. Even though it's been over 10 years, the service agent Johnny Nguyen let me know that the SRS system is covered under a life-time warranty, and replaced the part for me free of charge. Now I feel safer knowing that everything in my car is functioning properly.I'm glad that Capitol Honda is honest and thorough (unlike Stevens Creek!). I definitely will keep using their service department because I know I can trust them. Also, if you bring your car in on a Saturday, you get to enjoy a free barbecue while you wait, and it's delicious! What a great perk! :)Capitol Honda's Service Department is fast, friendly, and reliable. And I appreciate that they go the extra mile to take care of me and my car.

Tom was very helpfulul in helping me get a great deal on...

Tom was very helpfulul in helping me get a great deal on a new car and a low financing rate. David Melkomian was also extremely nice in securing a low ratefor me. Great team.

Great experience with purchasing new car. Cars demo'd in...

Great experience with purchasing new car.Cars demo'd in low pressure environment.While options were explained, there was no attempt to force unwanted extras.Other inventory options in local area dealerships were checked.Actual purchase and pickup was easy.

The people are so nice and accommodating . They were...

The people are so nice and accommodating . They were able to help us eventhough we have problems with our credit and we aere to get the car that we needed for our growing family.

I bought a 2011 cr-v. was very happy with the price and...

I bought a 2011 cr-v. was very happy with the price and the salesman [raul guel]. I got a good price without having to go back and forth on price all day.

I bought a new Honda CR-V from their garage sale, that is...

I bought a new Honda CR-V from their garage sale, that is a good deal for me. The service is good and the price is good too.

Promise you the world over the phone.

Frustrating at best. Trying to work a deal that I know was doable. Was told over the phone, "Sure, come on down". But once on site they started wheeling and dealing. I left after wasting 2 hrs. Talked to 2 sales men and two sales managers. They called me back two days later. New guy. Said he could do the deal. "Please give me a chance". Went down and got the same run around. This time I only gave it 45 min's. Left there and drove south and did the deal there. It's to bad. Capitol Honda has done service work for me and they are great. Customer focused. Attention to detail.. Sales = F Service = A+

All 3 gentlemen were very polite, helpful and...

All 3 gentlemen were very polite, helpful and professional. It is evident that they enjoy what they do. They have a drive to get a deal made and work hard to make it something that both parties feel comfortable with. I would highly recommend this dealership! :)

I have had the good fortune of meeting Daniel Lopretta at...

I have had the good fortune of meeting Daniel Lopretta at Capitol Honda and now exclusively return to him for all my service needs. He is always friendly, outgoing and goes beyond his scope of responsibilities to assist me with any questions or issues I have in regards to my Honda Fit. Scheduling is done promptly and arranging for my car to be serviced quickly has become the norm. Daniel works with me when there are major maintenance issues to tackle in terms of time and budget constraints. He has excellent follow-up --- even procuring auto glass quotes. Typically I am skeptical of dealerships for service but I now have a peace of mind and feel confident in returning to Capitol for service. Don't hesitate to ask for Daniel Lopretta, consistently great service every time!

Took our Odyssey in for a minor service and a problem...

Took our Odyssey in for a minor service and a problem with certain HVAC control panel backlights on the dash that were out.I was greeted immediately by Daniel at the service center porte cochere and he checked me in, was on top of his game the whole time, didn't blow smoke or try to push anything additional, and made the initial process smooth and easy. Wanted to get a minor service done and have some burned out lights on the dash replaced. Service went smoothly and they also discovered torn control arm bushings.Daniel worked with my third party warranty company to address both the lights on the dash and the control arm bushings. Daniel worked extremely diligently with the warranty company, whom was not the most cooperative or responsive, and in the end, the warranty company was only willing to address the dash lights and stated that until the control arm bushings were completely torn, they would not cover the cost for repair.Initially this was frustrating, but Daniel let me know that control arm bushings will likely tear completely in the next 6mo to 1yr and that it was not a safety concern. He offered to have me come in at any time over the next several months and have them checked at no cost, so that I can monitor it and not let it get to a point where it is severely altering my alignment and thus chewing up my tires.This whole process took only two days and the entire time Daniel was providing me with email updates on status (which I loved) and he was answering a ton of questions from me with concise answers in a helpful tone/manner the whole time.I will be honest, typically, I am not a huge fan of dealerships. I have almost always done my own work on my other Hondas and am very particular. This experience from a customer service standpoint was stellar and made all the difference. I also feel that all service advisors should come from a Technician background (Daniel does) and I feel that this made a world of difference in how he was able to explain things and understand the real work behind the scenes.Overall, a great experience, and one that reminded me of just how important the role of the service advisor is. When I go back to Capitol Honda - I will be working with Daniel if at all possible.

REVIEW FOR CAPITAL HONDA. I'M JULIE. I JUST BOUGHT A NEW...

REVIEW FOR CAPITAL HONDA.I'M JULIE. I JUST BOUGHT A NEW HONDA ACCORD SE THIS MORNING 11/27/2011 AT CAPITAL HONDA. I WAS READY HAPPY WITH MY FINAL PRICE AND SERVICE. SPECIALLY, THANK YOU TO MY SALE REP MR. MIKE EMADI FOR HELPING AND CARING EVERYTHING. YOU DID A WONDERFUL JOB:)

I really love Capital Honda because they really care....

I really love Capital Honda because they really care. This morning I had the wonderful experience to have Mr. Logan Jackson service my vehicle. He was very professional and got me in and out Super Fast. Thank you Capital Honda, I can always count on you guys to come through. You have a great team!

We expected our Odyssey to eventually need some work...

We expected our Odyssey to eventually need some work since it had over 222K miles! When the check engine light went on, we learned that a new transmission was needed. It was time to look for a new car. We received excellent help from Matt Adams in looking at available choices and Kao was very thorough while taking the time to present several financing summaries. We had worked with Matt a year earlier on another purchase and this experience was just as pleasant. After completing our purchase of a 2012 Pilot, we needed to have a running board installed. Rene Flores, who was our service advisor for the Odyssey, had that done properly in a few hours. We were able to get a few other things done in the meantime since Matt was good enough to arrange a loaner for us.

My husband and I went in for a casual visit with the...

My husband and I went in for a casual visit with the expectations of possibly purchasing a new vehicle in 3-6 months. By the end of that day, we left with a new CR-V in our name. We worked with Deepak, who was personable and charming. He was very approachable and the anti-thesis of the stereotypical pushy, sleazy salesman. Deepak was great to work with, an exemplary and valuable employee to Capitol Honda. He has gone out of his way (many times, I might add) to help answer my various questions in a timely manner, despite the fact that it's been about a month since I've bought the car. He even offered to personally pick me up from my home and drive me to the dealership to pick up my car. How's that for service? For him, the sale is just one goal: customer satisfaction is a priority for him, as well. I highly recommend working with Deepak for your next car purchase as you won't be disappointed by the experience.

I found the salesperson Matt Adams especially helpful and...

I found the salesperson Matt Adams especially helpful and friendly when I was looking for a used car. I was not sure what I wanted only with what I did not want to buy. He showed me several cars and let me decide without pressure. This was my first "good" experience while buying a car in over 40 years. Normally, I would feel over pressured and overwhelmed. This time it was nothing like this. I will be refering my friends and family to this dealership in the future. Thank you for making buying a car a "good" experience Matt and Steven.

As a female it's very intimidating to take your car in to...

As a female it's very intimidating to take your car in to get any service work on it. We always feel like we are going to get taken advantage of because of our lack of knowledge regarding cars. However, with Angelo Pinillos at Capital Honda my experience was a good one. He was very helpful in answering any and all questions that I had regarding my car and the the service work I was getting done on it. He let me know all the costs up front and also an estimated time my car was going to be done. He even assisted me in getting a rental car while my car was out of service. Angelo was extremely professional and very polite. Because of my first experience with him I felt comfortable returning my car to get a maintenance service done on it. I will definitely be returning to Capital Honda for any further maintenance service or any work on my car. I would recommend Angelo and Capital Honda to all Honda owners out there.

Ray is fantastic at what he does. He is extremely nice...

Ray is fantastic at what he does. He is extremely nice and you can tell he genuinely cares. His presence in general made me feel at home, and that he was looking out for my best interests. Normally when I go to dealerships I feel that they are trying to scam me, or put me in a position to make a quick buy on a vehicle, however Ray is the complete opposite of that. He took his time, and broke everything down to me on a step by step basis. He really made me feel like he was on my side, and I feel like he genuinely cares about people. I gave him the highest ratings because he deserved it in all categories. He has awesome customer service, extremely friendly and gave me a really good price on the vehicle he sold me. I wouldn't be surprised if he becomes manager one day, the overall experience of a buying a car at capitol honda was fantastic all because of this young man.

Ryan is amazing. Super friendly and helpful. He helped us...

Ryan is amazing. Super friendly and helpful. He helped us find a good car that was right for our business and family. I am extremely satisfied.

I bought my new Honda Fit 2012 at Capitol Honda two days...

I bought my new Honda Fit 2012 at Capitol Honda two days ago. Mike Emmadi was my salesman. He was very helpful and knowledgeable and didn't put any pressure on me which was much appreciated. He gave me a lot of information and answered all of my questions. He was very patient with me test driving different cars until I made my decision. He also gave me a great deal on the trade of my old car. I'd recommend him to anyone interested in purchasing a car.

Ryan Wolf made my experience a fun one. I never felt...

Ryan Wolf made my experience a fun one. I never felt pressure to buy. He made it comfortable to find the car I wanted. A big thanks to the whole team at Capitol Honda especially Ryan Wolff I love my new Pilot!! I am Capitol Honda for life!!!

Nicholas did a great job helping me figure out how to...

Nicholas did a great job helping me figure out how to complete my vehicle's necessary repairs and service needs in a way that kept costs agreeable and got my van in and out of service quicker than I anticipated.

Service was top notch. Got me the car I wanted and was...

Service was top notch. Got me the car I wanted and was with me the whole process. They even provided us with food to eat throughout the entire deal!!!

I had done my homework before going into this dealership...

I had done my homework before going into this dealership - so I had the model of car, price I wanted to pay, and color preference. Matt was the sales consultant assigned to work with me. I quoted my price, shared my color preferences. We walked out to the lot, saw a few cars of the different colors in stock at the dealership. I picked the color of car I wanted to buy. Matt went in to speak with his manager. He came back to check with me to see how firm I was with my number. He went back again to speak with his manager. Within 15 minutes the deal was sealed. Another 15 minutes of test drive. We shook hands. Started the paperwork. Drove out of the dealership with a brand new 2012 Honda Civic LX in less than 2 hours. Matt was very professional, very courteous, very thorough with explaining every feature of the vehicle. Matt is a very good salesperson to work with. As with buying anything that is financed, it was no surprise to me that the longest time I spent at the dealership was in the waiting room filling out the purchase application, waiting for the credit check to be run, waiting for the car to be readied, and then finally signing a ton of papers. Tong, from Finance, was another great experience at the dealership. No hard sell with anything. Just gave me the facts on all the options I had. Took my answers without any attempt to sell anything. I had a very brief conversation with Roger (Sales Manager). He too came across as very professional and courteous. Overall, an extremely pleasant experience of buying a car at Capitol Honda. If you ever need a Honda (in the Bay Area) go to Capitol Honda and I will highly recommend that you ask to see Matt Adams on your visit to this dealership.

Capitol Honda is the best dealership in San Jose. I have...

Capitol Honda is the best dealership in San Jose. I have bought two Honda Accords there over the years. All of our friends will patronize this dealership in the future, as will I! The service department is also excellent. All of our Hondas run magnificently!

Ray was very attentive, friendly, and hard working. He...

Ray was very attentive, friendly, and hard working. He made our experience easy and stress-free. He's great at what he does and the company is lucky to have him.

As with any dealership I'm sure, this was an overall good...

As with any dealership I'm sure, this was an overall good experience but they were not perfect. The sales manager we worked with initially (Raul) is great. He is easy going and makes you feel very comfortable. He did bring out a sheet printed from Kelly blue book and claim it to be an official Honda invoice price, but other than that I really liked working with him.Another sales associate named Roger really made this deal happen by working with us on price and options until we both felt we were getting a fair deal. Roger was totally straight forward with us, but provably because we talked to him with a lot of knowledge already so we were just haggling the details. The person who helped also named Ray was awesome and helped after we agreed to buy the car with paperwork and checking to make sure it was cleaned, had the alarm installed and that we were comfortable and happy during the whole process of finalizing the deal.Our only bad experience was dealing with Capitol's finance manager, who was quite an experience to deal with. He seems like he's had about 3 energy drinks right before he meets you, and he talks a mile a minute. Although annoying that would have been excusable had he not lied to our faces about the warranty info, and also he doesn't know anything about the actual finances except what is written on the paper. 1) Warranty - We were told we had to buy their extended warranty before we drove the car off the lot, or it was immediately considered a "used" car and was no longer eligable for the warranty. This is a complete lie. 2) After coming back the next day having done some research on warranties, he was instantly willing to drop $1,000 off the price and we still got a better off somewhere else. I don't know why Honda pricing on their warranties is so different from dealership to dealership but it's kind of disheartening and we feel u sure buying one from any dealership now. 3) We asked where the interest number came from based on our financing and he said he couldn't tell us, that's just "how it was". I finally pulled out a piece of paper and figured out that interest was multiplied by the amount due each year, and those numbers were added together. Very simple math, and knowing this stuff is his *job* 5 days a week. I tried to explain to him how his own company calculated total interest over 5 years, and I'm still not sure he understood it. Unacceptable.This individual was almost enough to sour our entire experience, since he was the last person we dealt with, however I'm keeping in mind all the other great and hard working individuals like Raul, Robert, and Ray who made the overall experience enjoyable and something I would recommend to friends (with a heads up about certain things like warrant info).

After much shopping around solely via email, I purchased...

After much shopping around solely via email, I purchased a 2012 Pilot at Capitol Honda and had a great experience. By email, I dealt with Ray Uhri who was quick to respond and beat the best price of any Bay Area dealer who I had reached out to. Still, I was concerned that after driving 55 miles from San Francisco that stereotypical tricks would be pulled or that the model/color I wanted wouldn't be there. My fears were completely unnecessary. Ray was off the day that I came to the dealer so I dealt with Lou Tobias, who was courteous, professional, fair, and didn't try to sell me anything I didn't want. He's been doing this for 7 years and it showed. My internet price was honored (even lowered a little bit). I think that Lou could sense that I was well prepared and armed with information and respected that. Finally, I completed the financing with Max Kibu, another veteran, who made things as quick and painless as possible, and without any last minute surprises or hard sells for add-ons. Capitol was the 5th Honda dealer that I'd visited in person during the past month (test drives, looking at colors at others) and, without a close second, was the most professional. Thanks.

Great buying experience great people Anthony Johnson is...

Great buying experience great people Anthony Johnson is top notch. Pleasure working with Shakeeb Ahadi in Finance. David Melkomian with great sales service and assistance

This is the best dealership I've gone so far and actually...

This is the best dealership I've gone so far and actually it was my first time, I used to own different brand of vehicle 5 of them and this is my first time I switched to Honda and I don't regret in going to this dealership especially with the people working around like Mr. Tony Johnson and Mr. Oscar Solis you feel at ease and comfortable in dealing with them. They really worked hard in helping me to get my first Honda vehicle and I said to myself if this are the kind of people and treatment that I will worked with I won't hesitate to get my next vehicle from this same dealership, I thank you so much and salute to TONY JOHNSON and OSCAR SOLIS you're great guys.

Oscar is the best car salesman I've ever worked with. ...

Oscar is the best car salesman I've ever worked with. He's extremely helpful, knowledgeable, sincere, humble and patient. The transaction went late into the night since I arrived late to the dealership, but he stayed around to make sure I understood every feature of the car before I left. I typically dread purchasing new cars, but Oscar made the whole experience enjoyable. I would definitely purchase from him again. Do yourself a favor and ask for Oscar.

I had just visted Toyotoa on Capitol feeling dissapointed...

I had just visted Toyotoa on Capitol feeling dissapointed with the entire process. I felt they didn't want to work with me at all. I was ready to go home since it was late but we decided just to "look around" at Honda. From the first moment Billy introduced himself I felt a different dynamic. Then we met Tony, and he really worked with what I needed. He made what I was looking to pay possible when Toyota said it "was IMpossible". Then finshing the financing process (which I thought would be a dragged out process) with Shak, was anything but that. He was great to work with as well. I really didn't think I would be driving away with a new car that night but they made it possible. Great team working there. Thank you!

I needed some repairs done on my 2000 Honda that I...

I needed some repairs done on my 2000 Honda that I thought would be best handled by a dealer. Since Stevens Creek Honda was closer, I went there first - big mistake! They tried to charge me just to look at the car, and that charge wouldn't apply to the repairs. I told them what the problem was, it didn't matter. I could go on, but this is about my experience with Capitol Honda. From the minute I called them to the moment I arrived, I knew I made the right choice. When I called, I spoke with Sean, one of the service mangers. He actually apologized for my experience at Stevens Creek Honda and told me to come in and they would take care of the problem. When I got there, Sean was with a customer, so I dealt with the assistant service manager, Angie. Not only was she very knowledgeable, but she had a great attitude. She even brought me back to speak directly to the mechanic who was working on my car. The mechanic was very helpful and explained exactly what was going on and the best fix for it. (I apologize, but can't recall his first name.) They had to order a part ,which was in the next morning. Angie sent the shuttle driver over to pick me up - I didn't have to ask. When I arrived, my car was ready to go. To put it simply, if you need work done on a Honda, you will be doing yourself a great service if you first go to Capitol Honda and ask for Angie or Sean. You'll be glad you did.

Anthony and Ray did a great job on getting me approved...

Anthony and Ray did a great job on getting me approved for a loan and have me leave with the car I was eyeing on from the beginning. I honestly thought I wasn't gonna get it from the beginning b/c of my credit, but all went well, and I left happy. Thanks again for everything!

I went to Stevens Creek Honda looking for a used Honda...

I went to Stevens Creek Honda looking for a used Honda Accord. They would not work with me, just an all around horrible experience. I decided to go to Capitol Honda. I was greated by Ray. He was great. Was willing to work with me, with the price and the apr rate. I got a lower rate then I would have if I went with my credit union. Ray had me laughing the entire time and made this experience very stress and worry free. I have told everyone I know about my great experience and recommended anyone I know that I know that is in the market for a new or used car to go to Capitol Honda and ask for Ray Endemann. Thanks again for the great experience. Matt Garlow

The salesman is courteous to speak with us. He was...

The salesman is courteous to speak with us. He was helpful of locating and searching the car we want. And I grade him an excellent job.

Ray, You were SO HELPFUL! I must say that you were the...

Ray,You were SO HELPFUL! I must say that you were the most knowledgeable, friendly, and helpful sales person I met while looking for a car. You knew all about the car and showed me everything I needed to see in order to make my decision to purchase it. You definitely were the one who sold me on the Honda Accord

Ericka was cheerful and eager to please with all...

Ericka was cheerful and eager to please with all requests. My car was ready when promised and has performed as expected. I have been returning my car for service since I purchased it from this same dealer in 2007, and have always been satisfied.

It is rare that you go to a dealership and find employees...

It is rare that you go to a dealership and find employees that truly care about your satisfaction. My service advisor, Ericka Perez, was not only proffesional and kind, but she went above and beyond the call of duty to make sure that I was 100% satisfied. I had a great experience purchasing my car and now a great experience getting my car serviced. Great service needs to be rewarded and I would recommend Ericka and Capitol Honda to anyone interested in buying or servicing a car.

Erika Perez was very helpful and friendly in assisting me...

Erika Perez was very helpful and friendly in assisting me at Capitol Honda. Even though I was just taking my car in for an oil change I did not feel I was treated any less important. I gave her a discount coupon for the oil change which she gladly accepted. She recommended tire rotation without pressure. I was impressed by her initiative to check my Accord for any recalls. Whether this is routine procedure or not this action reflects a dedication to make sure my car is safely drivable. Oil change was expressly completed ahead of schedule. Erika gave me coupons to a nearby car wash too which was great since my car was a bit dusty. Thanks.

I had an exceptional visit at Capitol Honda! I went to...

I had an exceptional visit at Capitol Honda! I went to purchase my first new car and was extremely pleased with how I was treated the entire visit. I was helped by Deepak Dhiman and he was so very helpful. He was friendly and patient with me which I absolutely appreciated considering it was my first time buying! I would absolutely recommend anyone who is trying to buy a car to visit this location and specifically ask for this amazing salesman, not to mention he is very handsome :) I was very satisfied with my purchase as well as the way I was treated. Thank you for the great experience!

This is the second CR-V I bought from Capitol Honda....

This is the second CR-V I bought from Capitol Honda. Awesome deal. Awesome Service. Just a wonderful easy experience. Come to Capitol Honda and ask for Ryan.

Today was my first visit to Capitol Honda, after several...

Today was my first visit to Capitol Honda, after several prior visits to Honda of Stevens Creek. Erika Perez was extremely friendly and helpful in explaining the service I received, and the everything was completed in a timely fashion. Overall the experience was very positive, and I look forward to using Capitol Honda from now on. Special thanks to Erika.

I previously had a great experience with my purchase of a...

I previously had a great experience with my purchase of a Honda Civic Hybrid at this dealership, so I came back here again to buy a new 2011 Honda CR-V. I am very satisfied with my purchase. The staff is so friendly and does their best to meet customers need. They go above and beyond to help you find a vehicle that best fits your needs.They will always have my business over any other car dealerships.

How does one rate perfection? You don't, you just smile...

How does one rate perfection? You don't, you just smile and be happy to be on the receiving end of it. My first day at Capital Honda, I was greeted by Angie Freidt, my service advisor. As a "macho" male, my first impression was how can someone so young, so beautiful, and with a smile that would make you happy to pay taxes; know anything about mechanics. How wrong was I.Angie is quite knowledgeable, friendly, and projects an image that she is there to please the customer. I am very pleased with Angie and the Service Department.

I will refer to my sister and my sister in law to see Tom...

I will refer to my sister and my sister in law to see Tom Loi to buy a new Honda, We will see Tom Loi again tomorrow. Thank him for helping us to got a new Honda.

Luart Tobias exceeded all of my expectations and cleared...

Luart Tobias exceeded all of my expectations and cleared any misconceptions I associated with car salesmen. Luart went above and beyond to make sure I was more than happy and that I got the exact car I wanted down to every detail. I was originally planned to wait two weeks for the car I wanted and after one week of commuting to work without a car I decided I could not wait another week. I contacted Luart and explained my dilemma and that I would sacrifice my cosmetic desires for a different car that I would be able to drive off of the lot that weekend. Luart immediately went to work and stayed after hours to find the exact car I wanted that would be able to be delivered so I could have it that weekend. He found the car and after some persistence on his end I was able to get the car the very next day. As far as pricing and trying to manipulate the price in Honda's interest, I found no such problem. Luart was not a sleezy car salesman that was only after my money. He actually cared about me and what I wanted in a car and was the one that talked me out of settling. He told me I should not settle for a car I would only like and not LOVE and he was so right. I have definitely recommended Luart to friends and family and would recommend this dealership to anyone I came in contact with. All of the staff was super polite and I was always greeted with a smile. I can not thank Luart enough or rave about his professionalism enough to justify how much I appreciated his service.

I just recently bought a new 2012 Honda Accord Coupe from...

I just recently bought a new 2012 Honda Accord Coupe from a Sales Rep. Billy Bui. He was very well about showing the car and more information about what I was about to purchase. Excellent customer service and all the employees that helped us reach our satisfaction on my new 2012 Honda Accord Coupe. I am very pleased the way they helped me chose the right car. Thank you! And keep up the Good work Capital Honda!!!

I bought my 2012 Civic from Ray this weekend. He was the...

I bought my 2012 Civic from Ray this weekend. He was the only person wanted to help us while everybody was seemed busy. He was very clear and honest. We wanted the Civic because of the gas mileage and price and he explained everything to us from top top bottom. He even bought us iced tea while we were waiting for the finance with my friend. He is one of the best and I would recommend him to every person who wants to buy a car with no hassle.

I like the sale person that I deal with. I had bought all...

I like the sale person that I deal with. I had bought all of my new car from him since 1993. I just bought any new car since I heard where he work.

Service was great! Ross and Tony were very kind and...

Service was great! Ross and Tony were very kind and informative and did the absolute best to find me a great car with a good deal! I commend their work and would recommend this dealership.

Overall Rating: BEST OF THE BEST....OUTSTANDING Doug...

Overall Rating: BEST OF THE BEST....OUTSTANDINGDoug Miller, Internet Director & Lu Tobias, Internet Consultant made what is normally one of life's worst experiences (purchasing an auto) an absolute pleasure. Professional, courteous, to the point, anticipating needs/concerns, bottom line consideration to buyer desires are the hallmark of this fine team. We had been evaluating the Honda CRV-EXL (w/every accessory possible) for some time. We utilized CSAA, CostCo, USAA & web internet auto purchase services. Doug & Lu of Capital Honda were the exception in getting to the price & overall package w/o the back & forth one expects w/auto sales. If you're looking to get upset, fight for hours over price/accessories/service, do not see Doug & Lu.Our experience w/purchasing the CRV-EXL was so satisfying that our family is looking forward to having one of our other family cars break down so that we can visit Capital Honda & the Doug/Lu team again. Finally, I confess to being a detail, type A analytic expecting to find something 'hidden'. If this is what you seek, again, do not use these fine gentlemen. Doug & Lu make purchasing an auto a pleasurable experience. And I can report that service personnel of Capital Honda are equally first rate & go out of their way to satisfy/accommodate servicing of vehicles.

Ray was so great! As a couple it was our very first time...

Ray was so great! As a couple it was our very first time buying a new car and he made the experience so memorable. We went to Honda just to compare cars and were not sure if we wanted to buy that day, however because of Ray's enthusiasm, great energy and knowledge about the new Hondas we were sold. I felt like he really listened to our needs and sincerely wanted to make sure we were happy with the car and price. He was very patient and polite throughout the whole process. At the end of the sale he even walked around the car and made sure there was no dirt or residue and wiped the dirt off. Thanks to Ray we have a great car for a great price and had an excellent buying experience.

There is service and then there's SERVICE!! Ray went...

There is service and then there's SERVICE!! Ray went above and beyond making this the best auto purchase we've experienced. If we ever need another new vehicle, we'll talk to Ray first and last.

Capitol Honda had a good selection of CRV's at the time...

Capitol Honda had a good selection of CRV's at the time and were fairly easy to negotiate with once I had offers from other dealers. I didn't feel pressured by the sales staff and they were professional and courteous throughout the sales process. I financed the purchase through Honda during a 0.9% APR promotion. The finance process was easy. The sales person, Ray Uhri, also took the time to explain the features of the car. I would recommend working with Ray to anyone looking to buy a Honda.

Ad for truck they do not have

I called about the Nissan Titan 4x4 crew cab. It took 20 minutes to discover that they do not have the truck, and it sounded like they never had the truck.

After purchasing a new car from Capitol Honda a month...

After purchasing a new car from Capitol Honda a month prior, my wife of course wanted to get a new one as well. We went to Capitol Honda, as my last purchase went great, and this time was no different! Ray is so helpful and found the perfect car for my wife. Ray made the experience very easy, thorough & most importantly wanted us to be happy. People like Ray are why Capitol Honda continue to get 5 stars. Thanks Ray!

Per a recommendation from a friend, I took my car into...

Per a recommendation from a friend, I took my car into Capitol Honda for service almost 3 years ago when I moved to the area. I had loved my previous dealer so they had big shoes to fill. Not only did they meet my expectations, they exceeded them! This last service was especially critical for me as the economy has hit me very hard. I was having problems with the clutch sounding really bad, shuddering, etc (Honda Civic Hybrid - Automatic). I was very worried that the cost would be so much that I could not do the work. I brought it in, explained my problem and they consulted with one of the master mechanics to verify what they thought it was. There was a service bulletin that they had all taken the time to read that referred to this problem. Although I was right on the edge of the maximum time to deal with this, they went to bat for me with Honda America and a very expensive service bill was averted - covered by Honda! In addition, my car was done a day early - also very good for me. One last thing - while checking out my car, they noticed that a light had come on that referenced seat belts/air bags. They checked that out, too (also under warranty), and fixed a seat belt issue that could have been very dangerous - my air bag might not have deployed if I had been in an accident.I have only great things to say about this dealership and the staff there and will continue to bring my car in for regular service. Thanks everyone, especially the Service Manager, Sean, and the Service Writer, Angie, who kept me informed every step of the way.Highly recommend these guys for EVERYTHING!!

I just bought a used Honda Accord for my son, and the SRS...

I just bought a used Honda Accord for my son, and the SRS light was on. I have visited a couple of certified Honda mechanic shops in the area as well as other Honda dealers in San Jose and they all requested at least $150 just for the diagnostic. Capitol Honda executed the diagnostic and the consequent repair AT NO COST (it was the seat belt buckle which has a life time warranty). Safety should be a concern of all car dealers and I really appreciate the excellent service received at Capitol Honda!

We wanted to buy our car through Costco program. When I...

We wanted to buy our car through Costco program. When I submit my request I got a response less than 5 minutes from Ray. When we went to the dealership they paged him and there he was. He was polite and very kind. We were out if the dealership less than 2 hours and driving my 2011 Accord. He is highly recommended and I will refer all my friends to him.

Very positive experience. Ray was helpful and...

Very positive experience. Ray was helpful and professional in selecting the right car. Not pushy, informative, and willing to do whatever I needed. Highly recommend.

i bought my car here in 2004 and have had all my services...

i bought my car here in 2004 and have had all my services here with no complaints.angie has been my service tech for years and has earned my trust. i trust her with the recommendations my car may need.

I have had my Honda Civic Hybrid serviced at Capitol...

I have had my Honda Civic Hybrid serviced at Capitol Honda over the years. There was a recall notice on my car that I needed to have serviced. I was not getting around to it. Capitol Honda called me yesterday and reminded me of the recall notice and would I like to have the service performed to resolve the issue. It was a potential safety issue so the repair needed to be made. I had no problem scheduling. I brought the car in the morning and was handled almost immediately. We discussed some other service issues that were relevant. As a result I had some work done on the front visors that were beginning to go. Bottom line Angelina discussed service issues that were relevant to my needs. She was very informative and customer oriented. I felt that she and the staff behind her were focused on the service needs for my vehicle. She devoted the right amount of time and I was quickly on my way. Angelina was professional, friendly, courteous, communicated very clearly, and was concise. The staff that I had contact with was friendly, courteous, and professional. All the staff followed through with what we agreed upon in a very reasonable amount of time. I had the service down during the work week. The service department regular hours was very accommodating. I was able to drop my car off in the morning, get to work on time, work a normal day and pick up my car at the end of the day.I have used Capitol Honda over the life of my car and will continue to do so. As an automobile the Civic Hybrid has been a good performer. So I could see myself going to Capitol Honda when looking for a new car.

I put over 40,000 miles on my Honda Accord a year for...

I put over 40,000 miles on my Honda Accord a year for work and I need to have the best Honda service department available and I have found this with Capitol Honda! The reasons are many so let me list a few of the most important:1) first and foremost is they only provide work when it is necessary, I never feel under pressure or they have to meet some kind of quota to sell parts. There have been times when I felt that I needed some service work and was advised this can wait.2) I have never had an instance when I had to go back to the dealer on their work. This is very important to me when I have limited time to begin with.3) My service rep. is extremely knowledgable on my Honda, she goes out of her way to ensure I am completely satisfied and understand everything that has occurred.4) They always exceed my expectations, sometimes I get a lift to work quicker then I expected or usually they have the car completed earlier.5) The pricing is extremely reasonable, if there are coupons available they always apply them.6) I honestly feel my car having 165,000 miles runs like a brand new car and this is 100% because of Capitol Honda.Service is the name of the game for me and I am thankful that I found Capitol Honda over four years ago. I have also purchased a car from them and would recommend them to anyone who wants the best Honda service in the bay area.

When we arrived the dealership Ray greet us promptly and...

When we arrived the dealership Ray greet us promptly and showed us the inventory right away. We weren't really planning to buy the same day but after walking the whole lot we saw a red Camry and we liked it. After the test drive we just wanted to see some finance options. We didn't have a good credit but Tony Johnson helped us to get the right financing for us. Me and my wife love out new car and Ray made sure everything was smooth and painless. Finance manager Shak is one of a kind person. He wasn't pushy at all. He showed us some options and asked if we would consider.I would recommend this dealership to everyone and Ray, Tony, and Shak are the most amazing people we have met today.

Whether it was to buy my new Honda or to have it...

Whether it was to buy my new Honda or to have it serviced, I've never have a bad experience with this dealership. Our salesman, Luart, was exceptional from start to finish-we even ended up buying two cars that day! When I bring my car in for any service, everyone is always friendly and fast, even the shuttle drivers.

Visited Capitol Honda for an oil change. In the process...

Visited Capitol Honda for an oil change. In the process of conversation with Angelina, mentioned that my care makes a noise when turning on slow speeds. She immediatelly changed the warranty information, found that warranty has been extended, identified what needs to be done, scheduled me in for the same day. I had my car back later that day, with steering wheel pump replaced. In the process, Angelina was very friendly, made me feel comfortable, and, as an icing on the cake - provided free coupon for a car wash.This was overall a very pleasant experience.

I highly recommend Capitol Honda, both for new sales and...

I highly recommend Capitol Honda, both for new sales and for service. We now have 3 Hondas, two Accords and a new CRV. I love coming to Capitol Honda for servicing...they are always prompt, courteous, keep us in coffee and danishes, and do a great job servicing our cars. This was my first experience with their sales personnel and they are every bit as helpful, courteous, knowledgeable, and respectful of our needs. We would definitely buy from them again and particularly appreciate all that Ryan did to get us a good price and help the final process go smoothly.

EXPERIENCE FROM BEGINNING: Sales Manager Oscar Solis...

EXPERIENCE FROM BEGINNING:Sales Manager Oscar Solis knows what he's doing.Financial Manager Shakeeb Ahabi is very good at what he does.Service Manager Sean Miguel is the best.SUMMARY:Capitol Honda is a great place to purchase, maintain, and repair a vehicle.ThanksArt. S

had 60,000 major service and power steering serviced six...

had 60,000 major service and power steering serviced six months then after power steering started to bother again. found out abut it coz brought the car to another dealer and told me need power steering fluid replace and filters change. told them had a major service 6 mos ago. brought car back to honda capitol bla blah blah same thing oh we did this we did that. terrible service never again will come. NOT RECOMMENDED!!!!!!

Total disregard to customer service. I was interested in...

Total disregard to customer service. I was interested in buying a Pilot 2011 and every time I had to call the dealership with no response from them, in spite of the sales guy saying we will call you right back. And then hours later when I didn't get any response, the answer I got was we've been really busy here ??? If you're not busy catering to your new customers, what are you guys busy with ? Pushed me to come sign the papers, and told me that car won't be available till next day (didn't give even the time). Do they really expect any customer to sign a loan without even looking at the car ? STAY AWAY AT ALL COSTS. You'll find much better shopping experience at dozens of dealerships around the bay area.

I bought a brand new Honda Pilot 2011 there and boy did...

I bought a brand new Honda Pilot 2011 there and boy did they rip me a new one. I would not, under no circumstance would I ever, buy or advice anyone to buy from them. I feel so angry and violated over the entire experience. I guess I really should not have gotten excited and bought the same day, but man, can they be so heartless. My sales person told me that the vehicle I wanted, was nowhere in California and it will take about 3 months to get one. Being set on that particular vehicle, I was talked into getting something far more expensive than I should have.Avoid Capitol Honda at all cost.

Their service quality kept decreasing over the last 4...

Their service quality kept decreasing over the last 4 years.Told me to wait 1h, I waited 2.5h.Told me that replacing front brake pads will be ~30$, asked 309$ afterward. Damn I wouldn't have changed them if I knew how much they'll ask. Then they say - sorry, miss communication.Asked them about ~6 times (no kidding - almost every time I went to them for servicing) to lubricate the damn clutch pedal, as it sometimes squeaks. They changed master cylinder (twice!), pedal, etc. The result: the squeak is still there.Apart from the pedal, their work quality was otherwise good.However, I don't like to be cheated the way I was today - being charged for something I didn't want.I'm done with these guys.Not recommended any more - you'd better find yourself a more serious place.

Worst experience ever, price negotiation will make you...

Worst experience ever, price negotiation will make you sick in a mater of few min. I bought my new CR-V 2008 several ours later from another dealership not to mention much cheaper from what they want in Capital. They also pushing overpriced extra accessories including outrages installation charge (they install it without asking future customers on all new vehicles and add em to the total cost) to make a huge profit from something customer dont even need or want right away. All sales stuff Ive dealing with are liars with pitbull attitude. If you like to be ripped off and humiliated this place is for you.

I gave my 2007 Honda for service, they told me that it's...

I gave my 2007 Honda for service, they told me that it's better to repair front brake and that will cost $300; I refused for that. I let checked my car with other Honda dealer and they said, there is NO PROBLEM AT ALL with my front brake. Afterall it's 2007 model. The quality of work is pathetic.

Plus on the customer service and friendliness. Got...

Plus on the customer service and friendliness. Got overpriced on the used vehicle i purchased. Promised accessories where never fulfilled. Overall Experience was the worst.

Rude, rude and rude! They want your money bad, but at...

Rude, rude and rude!They want your money bad, but at the same time they are very rude. Brought my car for a road test, and they gave me estimate of $137. They say it's for diagnostic. I say WTF? No dealership has ever written an estimate for road test because they don't know what the hell the problem is. I went with the road test and the mechanics (having been informed by the service assistant about me complaining about the estimate) made all sarcastic comments during the ride.Please save yourself time and money and avoid this dealer.There are a lot of dealership out there that will appreciate your business more.

I bought a 2006 s2000 for the sticker price of $34,600.00...