Capitol Chevrolet

3.8
Overall Rating

Customer Service: 3.8 Buying Process: 3.5 Quality Of Repair: 4.9 Overall Facilities: 4.7 Quality Of Work: 4.0 Friendliness: 3.0 Pricing: 4.0 Overall Experience: 2.3


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slow response

1
Naeeding SUV on 08/15/2015

Customer Service: 1.0

Interested in trading my wife's SUV. Sent email as requested - took 1 week to get response. Terrible customer service, terrible sales, terrible marketing


ASK FOR TODD

5
ASK FOR TODD on 11/20/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've always worked with Todd and he's fantastic. He'll take care of you.


great service at capitol chevrolet

5
VOLT on 11/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've bought several cars from capitol Chevrolet, and wouldn't trust service with anyone else. I especially like working with Todd! Ask for Todd, he'll take care of you.


todd is great

5
KarenG on 11/17/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

ive had my car serviced here for years and wouldn't take it anywhere else. todd is great and the staff is very friendly.


Battery change

5
Sonic driver on 11/06/2014

Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience with how people met and greeted me.


Tahoe driver

5
Tahoe driver on 11/05/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Alan and edgardo have been vary great services advisers. I have always been treated great.


Blazer driver

5
Alonso Ramos on 11/05/2014

Customer Service: 5.0 Quality Of Repair: 5.0

Took me at last minute, without making appointment.


Good Service

4.7
ImpalaSanJose on 11/05/2014

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

my impala needed a new brake job have always gotten service here, had a bad experience at courtesy Chevrolet so I started servicing it at capitol. no problems and nice people.


I love Capitol Chevrolet!!!

5
D's Camaro on 11/04/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love Capitol chevrolet! No one likes to bring their car in for service, but Todd has always been great to work with. The facility is great and the staff always friendly. Our family consistently buys from DGDG, and they have our service loyalty as well. Thanks Todd!


Don't trust this dealer!

1.7
Sucker punched on 07/27/2014

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 3.0

1. Be prepared for zero negotiation on a used car purchase. They will show you a KBB retail price, which my research showed ranges about $2000 above what any on-line search service will identify as "market rate". When asked, what could we do to make this deal?, I gave them 3 choices. They ignored all of them and said they could offer a free oil change. 2. Don't expect more than an exterior rinse when promised a "full detail". We found soda drink straws and spilled liquid on the center console. We found hair in multiple places. The inside was clearly not touched. The outside was not even wiped down. I would expect at least Armor-All to clean. Not even! I will have to go get a nice roadside car wash, and they will surely do a better job than this place. 3. If you do not observe whatever is missing at the test drive, don't expect to get it later. We assumed that under the paper floor protection we had standard floor mats. Wrong again. Their response? Sold as-is, too bad. Now I have to shop for a complete set that is missing, which they intentionally fail to disclose. At least $150. 4. Return the bad deal within 3 days? Our salesman was conveniently "unavailable" for exactly 3 days. He claimed to have notified his General Manager by email of our concern. Phone calls and emails will get no response for the 3 day recission period. Bet on it! 5. My conclusion - this whole operation from General Manager down to detail worker could care less about the customer (sucker), especially as soon as you look sold. I would NOT trust them for anything.


This is the type of dealership that gives the whole...

2.2
tim.gonzales.9440 on 01/03/2013

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

This is the type of dealership that gives the whole industry a bad name. You can start by looking at the cars on the lot. This place takes the window stickers off and puts them on the front seat so it is difficult to impossible to read the details. Then they put a sticker that you can see that adds from a couple thousand to $20,000 in "additional dealer markup" to the price. I don't know who they think they are fooling, but it is insulting to most buyers.No the service dept. is no better. I took my vehicle in for a minor recall repair. My son took his in for routine maintenance. While we waited for service writer, we heard him tell each of the two customers ahead of us that their vehicles required expensive additional repairs in addition to what they were brought in for. When I picked up my vehicle, they told me I had a leak in the transmission, and in the steering rack. Then they told my son his steering rack was also leaking. I had my vehicle checked by a reliable mechanic who said I had no leaks.My son recently took his back there and was told he needed a new battery. We checked his battery when he got home and it checked out just fine.This is the last place I would buy a vehicle from.


I'm a little surprised they do well

3
triage on 12/10/2012

Customer Service: 5.0 Buying Process: 1.0

I felt my sales person, Kevin Rodriguez, worked very hard to be helpful and courteous. He didn't leave me the feeling he was milking me for leveraging information. However, in deciding whether to lease or not, I asked him to send me a copy of the lease agreement to study at home (they are a couple pages of fine print!) He double checked with the higher ups who declared it "company policy" not to let me see it until I first came in and agreed on a price. Seriously? Nice big red flag there! I haven't been back. I didn't see any reason to blame the salesman. I hold against the company.


For the last decade, I've owned or leased a Honda. When...

5
volt408 on 10/09/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

For the last decade, I've owned or leased a Honda. When the company I work for decided to put in EV stations, it definitely got my attention. Once I heard the HOV stickers would be available, I started thinking seriously about an EV! So I shot over an email to Capitol Chevy to see what kind of deal I could get. I kept getting email after email, with different info, pictures, and I'm thinking, what the heck is up with this guy!? I never told him to stop, and in a couple weeks after I got back from vacation, I was like, hey, what was his #??? Then I was happy I had emails at my fingertips :)After setting up an appt to meet with Paul Duran, I was still having second thoughts. I had just paid off my Honda, but every time I pulled into a gas station (even with my great MPG car!), and every time I was in stop & go traffic for an hour to go 20 miles, I would think about the Volt. Sure there were other EV's on the market, and they could get the HOV stickers also, but lets face it. The Volt is just hands down the best looking one. Hey, that is always a factor, right!? So I go and meet Paul, find out the deal is exactly in the range I was looking for (and no haggle, hassling, GREAT experience) and signed the papers right then. Woo Hoo! What an awesome car. The first ride home was an eye opener. Test drives are just not a good way to "really" check out if the car is right for you. Yep, put that sucker in Sport Mode, blasted the Bose speakers, and fell in love on the spot!I've never loved a car before, it is quite an interesting experience. I pat it in the garage "don't worry, we'll go driving tomorrow", actually READ the manual for the first time ever for any car, and get excited every time I drive to work. Whats up with THAT!!??Never mind the check I just got for the Clean Energy rebate, or the ONStar service free for 3 years (which I love love love) or the 30 gig hard drive that I packed all my music on and still have 70% left, I HAVEN'T EVEN BEEN TO A GAS STATION YET! 2 months, 2000 miles, 3.9 gals of gas. Oh, how I so do NOT miss the gas station. Hey, does anyone even know how you put gas in this thing??Oh yea, and my commute now is a sweet 25-30 mins each way, no matter what time of day. If I had more thumbs, they would all be UP! :) THANK YOU Paul Duran and Capitol Chevy!


Paul was great! Happy Volt Buyer

5
Lorraine R on 10/09/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

For the last decade, I've owned or leased a Honda. When the company I work for decided to put in EV stations, it definitely got my attention. Once I heard the HOV stickers would be available, I started thinking seriously about an EV! So I shot over an email to Capitol Chevy to see what kind of deal I could get. I kept getting email after email, with different info, pictures, and I'm thinking, what the heck is up with this guy!? I never told him to stop, and in a couple weeks after I got back from vacation, I was like, hey, what was his #??? Then I was happy I had emails at my fingertips :)After setting up an appt to meet with Paul Duran, I was still having second thoughts. I had just paid off my Honda, but every time I pulled into a gas station (even with my great MPG car!), and every time I was in stop


waste of time & bad experience

1
ADILL on 09/13/2012

Customer Service: 1.0 Buying Process: 1.0

I called and asked if they give trade in value. They said Yes. I told Richi Riveira that I have a 2003 Mercedes C230K with 120K miles on it. He said please bring it in, it has low miles and we can give you a good trade-in value for it. I tested the car I wanted while he was appraising my car. He came back with a value of $500.00. I thought he was kidding in the begining. I couldn't believe it. $500 for a Kempressor C230 Coupe. He insulted me. I told him I can't do business with you and left.


Under a tent for remodel but still working hard

4.8
bballaag on 09/11/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

The sales people were not pushy at all. I had a quick and easy process. Much better service then Courtesy Chevrolet.


The staff is rude,the manager merely said-havent you ever...

1
pranayak on 06/04/2007

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

The staff is rude,the manager merely said-havent you ever made a mistake? as an excuse for their incompetence. No reasons to choose this dealer-there are better ones out there.


$49,990

Mileage: 15161

Color: Blue

Transmission: 1 speed Automatic

Body Style: Sedan

City: San Jose, CA

Contact seller for Engine Type

$33,990

Mileage: 10571

Color: Black

Transmission: Automatic

Body Style: Sedan

City: San Jose, CA

Engine Type: 2L In-Line

$30,990

Mileage: 20408

Color: White

Transmission: Automatic

Body Style: Sedan

City: San Jose, CA

Engine Type: 2L In-Line

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