Capitol Chevrolet

Love this dealership and the people

David is always a pleasure to work with great personality very friendly works very hard to get you the right deal.We are return customers for that reason!

Resolution to review from 5/12/16.

I was contacted by a customer service representative from Capital Chevy. If I where rating that one employee there would be 5 stars but the service department gets no credit or stars. The result of Capital Chevrolet lying to me and charging me for service under warranty was my entire engine being destroyed. I had to have my entire engine replaced at another dealership and fight for it to be covered under warranty. After this Capital Chevrolet did refund me for services done to my engine. If you have issues I would try to contact there customer service Rep. Charley, he seems to genuinely want to resolve these types of issues.Thank you Charley E.

Illegally Charged for Services Under Warranty, Treated Bad

DO NOT TRUST!I was illegally charged for services that where under warranty and treated horribly when I asked about my warranty. I was told they couldn't find it. I dealt with Mark Fast and Aaron Trueblood in the service department. This company knowingly charged me for services that should have been free and denied it to my face but finally admitted it only after getting another dealership involved. PLEASE DONT USE THIS SERVICE DEPARTMENT... BEWARE!I am currently having to get the same issue fixed at another dealership that Capital Chevrolet charged me over 1,500 without fixing the issue. The 2nd dealership I went to immediately found the problem and informed me I was wrongfully charged at Capital Chevrolet. CAPITAL CHEVROLET ARE CRIMANALS BY DEFINITION.

Got Taken

I bought my Dodge truck from this company 8 months ago and took it for a test drive. After the test drive I told the guy it was overheating he felt the radiator and said no it is fine. They then brought a guy out of the office to had me sign a little pieces of paper that said as is no warranty. They know how badly I needed the truck. They kept reassuring me it was OK. I signed the paperwork and drove it home five miles where it overheated. I called them and they said bring it back in. They gave me my trade in car back while they fixed the truck. When I came to get the truck back they said it was a bad water pump. And asked me if I wanted to pay the $500 or they could add it into my financing. I had totally gotten taken by this company. I will never recommend this company and will never buy anything here again. I took my truck in for my free oil change but I am worried they will break something and charge me even more making my oil change not so free. If you buy there take a certified mechanic with you to go over your vehicle so you don't get taken like me.Update: They did try to make things right with me they gave me my $500 dollars back, however it took me writing this poor review of them for them to even respond to me. I believe they still owe me but my poor review still stands would not recommend or anyone about this poor dealership. They are not a good dealership to buy cars from avoid at all costs.

Make sure you work with Kurt Willis

We recently traded in our 05 Dodge where Kurt arranged to pay off my car with the equity from the trade, I was able to keep my car, and then get my husband into a 2016 Silverado 3500. I have tried for the last 4 years to get my husband to get rid of the Dodge because the back seat was a joke and my kids (6'6 and 5'10) couldn't fit it. I contacted Kurt and asked him to help me get him in a new truck. Kurt had a super laid back sales guy work with my husband and take him on an extra long test drive. During the test drive the salesman showed my husband ALL the bells and whistles, finally convincing him to trade in that stupid Dodge. Kurt made the numbers work as close as he could with what I asked for and the deal was done. My husband hates the paperwork part, so I stayed and completed everything, then Kurt brought the documents by our house for my husband to sign and to drop of the new truck and take the old one away.So happy with Kurt Willis and the service he gave us, as well as, the brand new turck.

It's their way on the Park way.. Not yours..

It's their way on the Park way.. Not yours.. I will be exercising my first amendment right via You Tube here in a couple weeks. I recorded most of the conversations, lies, fake window stickers, lies, fake MSRP quotes, lies and e-mails I've had with the Sales and Service folks at Capital Auto group. I'm passed and beyond being pissed off. They really need to change their mission statement to Fraud with a smile! I will never again do business here or recommend anyone go to Capital Auto Group. There retention director, I'm not sure if he directs anything other than purchasing on line reviews and having them removed. All talk and no do. FYI: If you plan on doing business here, be sure to hit record on your smart phone, and DO get everything in writing! EVERYTHING!!

PUrchase of

Last night I went to buy a new car. The car I wanted was in stock and met adn exceeded all my expectations. I worked with Abe, Scott and Jamie. The level of customer service is second to none. This is the second new car that I bought from Capitol Chevrolet. I will always be a loyal Capitol Chevy customer and will continue to refer friends and family. I think that everyone should experience a hassle free, honest purchase process. If you are looking for such an experience, head to Capitol Chevy and you will "get it your way on the parkway" Thank you to Abe, Scott and Jamie for making this experience wonderful. I love my 2015 Chevy Trax. Thank you again Capitol Chevy, the staff that worked with me. I will definetly be back when I am ready to buy my next car. My car is my Christmas present to myself. Happy holidays to the staff at Capitol Chevy. You are all true professionals and genuinely nice people that are huge benefit to our community. I would like to give Abe, Scott and Jamie an amazing review. They are all true professionals and very friendly and knowledgeable throughout the entire process. I will definetly be back. Thank you again, Amy J. Breton

Understanding staff and quality used vehicle

I bought my used Duramax after a few years of waiting for just the right truck. I was open and honest with the sales team with what I was looking for (as looking for a used vehicle I can't be too picky with color, paint condition, and mileage...) and they found a truck that fit my needs pretty closely. And with financing, I was a little bit of a tough case to get done and it took a few days - but in the end I was able to get the truck I had been wanting and worked with a great team from Bentley the sales guy, to Brandon the finance manager. My purchase was fairly stress free besides the financing part, which was out of the dealer control besides working with the bank to get me approved. Thanks all!

Amazing staff

The staff were amazingz I walked in and knew exactly what I wanted and Ben C, was on it and helped me with EVERYTHING! They are extremely welcoming. This is our second suv we have bought.

They Lost a Purchase

Referred here by Costco Auto Program. Started out great but then they stopped answering my emails. Maybe they didn't believe I was a serious customer. It was maybe a month from first contact with them until I purchased a car. Too bad for them. I purchased a new XTS from Cadillac of Portland.

Self Serving F & I

Last week I went to Capitol Chevrolet-Cadillac for the purchase of a used vehicle. I went with preapproved financing from my bank of choice. The purchase went very smoothly until the session with the F & I portion. Unbeknownst to me, the F & I person ignored my preapproved financing and financed it with the institution of his choice, not mine. As the loan agreement does not indicate what organization is carrying the paper, I was not aware of the switch. I then contacted my auto insurance agent and instructed them to send my binder to my original bank. Imagine my surprise when I received paperwork from another bank giving me an account number, payment date and also demanding my insurance binder.I can't rate this individual as I don't remember his name and he didn't provide me with a business card. All I can do is warn other buyers as to this practice.

Professionals

Great group of professionals at Capitol Chevrolet-Cadillac. I was treated with respect and courtesy. One can't ask for anything more from a sales staff.

Great team, great service.

I was thrilled to find the right used Camaro convertible at Capitol, despite the dealership being located 600 miles away from my home in San Francisco. The team was very accommodating - they picked me up from the Portland airport and drove me to the dealership, and provided a full team to assist me throughout the experience - customer service, sales, mechanical, finance. This was my first car purchase so I had many questions, and I found the staff to be helpful, knowledgeable, and very friendly. I came prepared to inspect the car in great detail (coming from out of town), and I'm glad I did. The car was initially provided with bald performance tires and curb-bashed premium rims. Considering the vehicle was CPO and had only 18k miles, this was surprising, and frankly a bit concerning. The team was willing to provide new tires and replace the rims with a used set in much better condition, but not without negotiating and a fee. There was one other negative experience, but I'll note upfront the team did a great job fixing it. When I first inspected the car it hadn't been detailed yet, and I was promised it would look spectacular afterwards, which was fine with me. They completed the detailing while I was going through paperwork, and when I came out, I found, to my surprise, the freshly-detailed Camaro entirely stained with water spots. I was upset they hadn't been removed, and the team tried to explain about it raining in Oregon... only after expressing open frustration and some choice words did they agree to remove the water spots. However, as I said, the team fixed it - they brought the car back around for a second try 45 minutes later and it was completely flawless and beautiful. I was floored and truly grateful. On the whole, this is a good dealership with a strong, customer-focused team. I think that at all dealerships you need to arrive ready to identify issues and stand up for yourself; what makes Capitol a good dealership is their responsiveness to raising those issues and the relentless focus on the customer needs and experience. Thank you for selling me my very first car, a 2011 black Camaro convertible. I am thrilled with my purchase, and glad I chose to fly to Salem to work with Capitol. A special thank you to Darren for guiding me through the day, and to Rolo for his quick and beautiful work on the car.

Worst car buying experience in my life

I brought a new Escalade from Capital and experienced the following:A) I traveled 40 miles for my first visit. I had went there so they could see my trade in and we could not reach agreement so I left. The sales person called me after I was almost home and agreed to my desired terms. After I spoke to the sales person several times I was not informed there was a difference in what had been quoted. I traveled the 40 miles to pick up the new vehicle only to be met by another sales person who informed me that I had a great deal but it was several thousand higher than they had committed to over the phone.B) The test drive I took was in a white Platinum Escalade and I was told the black one was identical. The sticker confirmed it was the same even down to the heated and cooled cup holders but there were no heated and cooled cup holders in the vehicle- this I found out after I left the dealership and had signed all the papers. They were to get back to me which has yet to occur.C) Once I was in with the finance manager we discussed warranties for the first time. I asked if the warranty product was GM which he avoided answering. I told him I had been burnt by a third party warranty company before and had no interest in any product other than that of GM. I got the warranty booklet today and it is not backed GM. I also asked for "bumper to bumper" coverage. The "contract" as it is called is loaded with exclusions and appears to be far from bumper to bumper.To say the least I feel foolish but there is very little to do about it now.

Bad service.

LOVE THIS COMPANY AND WHAT IT STANDS FOR. LOVE THE OWNERS. Everything about this company kicks butt EXCEPT the service department. The manager of the service consistently does not make things right for the employees cars that get worked on. It's so sad that employees have to go someplace else to have their car serviced correctly. And if its not serviced correctly they make it right. Unlike Aaron the service manager at Capitol Chevrolet. FRUSTRATING!!!!!!! You should be able to count on your own company. I HIGHLY RECOMMEND this company EXCEPT the service department!!!!! Sales, the collision center, and parts are GREAT!!!!

Just wanted to comment on the Service Department, and...

Just wanted to comment on the Service Department, and hope that the CEO will see this, or at least someone of influence. I tried to schedule service on-line, but could not read the boxes on the form, so I was unsuccessful in scheduling an appointment. I concluded that because I am using a Mac, the system is not compatible with computers other than a PC. Next, I called the service department to set up an appointment, and was promptly forwarded to Aaron Trueblood in the Service Department. I was surprised that I got his voice mail, but was assured he would get back to me as soon as possible. A day later and I have yet to hear from Mr. Trueblood or anyone else for that matter. Not so much as a "by your leave". In the meantime, I made an appointment at Vic Alfonso Cadillac in Portland for the next morning, drove there from Salem (round trip of 100 miles), and found a resolution to my service problem in less than an hour. So here is my message to Capitol Cadillac: "I would rather spend more of my money and time traveling 100 miles round trip to Vic Alfonso's Cadillac and be treated with respect than waste any more of my time with Capitol Cadillac".

I live in Seattle Washington and came here on a...

I live in Seattle Washington and came here on a recommendation from my brother when I started looking for a new vehicle after 16 years of owning my truck. I felt welcome and felt no pressure from the start. They heard my questions and concerns. I am now a proudness owner of a beautiful Outback. I could be one of those excited consumers on TV.

Be Careful

Some used cars are considered "value priced". Probably a standard practice among all dealerships, perhaps a good deal, and I hope I received one. However, be prepared to find that something listed in the formal ad as a feature of the car (oh, let's say something like air conditioning, for example) may not mean that it is "functioning air conditioning".

I purchased my first Subaru Forester new from Capital in...

I purchased my first Subaru Forester new from Capital in 2007. Unfortunately if was totaled on my way home from Salem in 2011. Even though all of the glass was shattered in the accident I got out of the car and walked away without a scratch on me. The Forester is a very safe car! I replaced the car with a used 2006 Subaru Forester from Capital. The car was in "like new" condition, and the employees at Capital have kept it that way at the scheduled service visits. The employees are friendly, and I drive away in a clean, well serviced car. It's all about pease of mind. Thank you Capital Subaru!

Had a great time, easy, Dan was superb, along with...

Had a great time, easy, Dan was superb, along with financing helping and working on getting a good price, and I did not have to take as much of a negative equity hit. I liked my deal and how we were treated.Dan very impressive and knowledgeable!!!!

After having my wife get the oil changed at another...

After having my wife get the oil changed at another Subaru dealership in Oregon City I was driving the car In the Salem Or. area and stopped to get gasoline. As my habit is I also checked my oil, and was not happy to to find it had been way over filled. I did not want to drive back to Oregon city so I called The service dept. at Capital Subaru. I talked With Mike Lewinske, and he got me in to check out the situation. They changed the oil, and filled it to the proper point, and also found the tires were overinflated in the rear. I enjoyed waiting for the car during this time in their nice service area with great coffee a fire and T.V. I would recommend Capital Subaru and Mike Lewinske as they took the time to do the job right and make sure that I was happy with the work. They also noted that the oil had been overfilled, and I was able to contact the service manager of the other Subaru service that had overfilled the car in the 1st place. They are sending a check to reimburse me. Good job Mike at Capital Subaru.

Stacey went above and beyond to help us find the right...

Stacey went above and beyond to help us find the right vehicle. A big THANKS to Stacey and all of those involved to make this experience buying a new vehicle very pleasant. I would highly recommend this dealership to anyone looking for a new Subaru. We are very happy with our purchase and look forward to doing business with the service department throughout the length of time we have our vehicle.Thank you,The Flu's

New Car Purchase!

I tend to purchase vehicles about every two years or so. I have never had an exceptional experience until I came here. I had an awesome salesman named Aaron that knew everything about the Tahoe that I was looking at. I had a 2 year old Tahoe & I thought, what is he going to tell me. I was very impressed and wound up buying it. I would reccommend this dealership for the entire overall experience.

TJ was great to work with. He was honest and never...

TJ was great to work with. He was honest and never pressured. He worked hard to get me what I wanted. Chris helped work between TJ and the finance guys. He did a great job working, I believe, for me. I was so happy with the purchase of my new Silverado that I came back in the afternoon and traded in my wife's car on a used vehicle. These 2 guys made the deals work in our budgetGREAT WORKING WITH CAPITAL CHEVROLET !!!!!!!

I have worked with Chris Millard when I bought another...

I have worked with Chris Millard when I bought another car at another dealership. When I was ready to buy another car, I went to where Chris was newly employed. I love the customer service I received when I first met Chris, which is why I chose to drive from Corvallis to Salem to work with Chris again. I like his genuine care of his customers as well as his non pushy attitude of selling cars. Chris has always been helpful to me, and sometimes going over and beyond what another employee would do. I have given out business cards to a few of my friends who are thinking of getting new cars and I am sure they will seek out Chris. Thank you Chris for your kindness and dedication to your customers!

Our visits was very pleasant. Mina did an excellent job...

Our visits was very pleasant. Mina did an excellent job of going through the vehicle that we bought. She is a very excellent customer service. Digger did excellent job in helping us with the budget that we asked him to work with. We will sure come back and also recommend copital cheverolet to all our friends. Very excellent customer service. Keep up the good work.Thank you again and again,Clara Lengsi and David Saimon

Checked with other chevy dealers in Portland to compare...

Checked with other chevy dealers in Portland to compare prices. Capitol Chevy was able to get me into the car I wanted at a much less price.

Overall a very good experience. The price for the work...

Overall a very good experience. The price for the work was competitive and the job done sooner than I expected. Also, they provided a decent loan car while mine was in the shop. Would highly recommend this dealer for body repairs.

I received a prompt, friendly welcome from David as I got...

I received a prompt, friendly welcome from David as I got to the showroom. He gave me his undivided attention and did not waste my time. I appreciated his honesty about the car I test drove/ bought. Jaime was also professionally pleasant and respectful of my time/requests.

In the past dealing for a new vehicle has always been...

In the past dealing for a new vehicle has always been like stepping into the ring with Mike Tyson. Epic battles because (I think) I'm a very strong willed buyer.Buying a new vehicle at Capitol Chevrolet from Marcus Emry, Jonathan Quitevis, Joe Sawyer, Steve the Accessories manager and Cheri (I'm sorry I forgot your last name)was a remarkably painless experience. I have VERY HIGH expectations and knew EXACTLY what vehicle I wanted. I specified the options to a "T". Capitol Chevrolet came thru, they found a vehicle, we made the deal and NUMEROUS times they went above and beyond to make the deal happen and satisfy my expectations. Unless they change radically from their current way of doing business. I will buy my next vehicle from Capitol Chevrolet. Marcus' and Jonathan's patience and effectiveness in answering my every question (and there were a lot!) was exemplary.Thank You to you all at Capitol Chevrolet. I love my new truck!

Eric Dunlap made my fourth purchase from Capitol such a...

Eric Dunlap made my fourth purchase from Capitol such a happy experience! He was knowledgeable, professional, and attentive. I was buying a new red Outback for a 70th birthday present to myself. Even a 70-year-old can research online what the best price is and what she should get for the trade-in on her 2006 Outback these days, so the awful days of wheeling-and-dealing are things of the past. Having a salaried employee helping you is so very pleasant. Eric got the seat covers changed our for me. I haul more dogs and kayak gear than people, so I needed leather seats. They look great. And Eric's assistant Cherie was a huge help in getting me all checked out on the equipment. So -- happy birthday to me!

Used Car purchase

was able to help my daughter buy her car while out of state. It was a used car with 85000 miles on the car and it developed a problem immediately after leaving the lot. Jeff the General Manager was very nice, and he saw to my daughters car that it was fixed with no more problems. I give Jeff a real big thumbs up, He makes it definitely worth shopping at this dealer. I recommend this dealer

Marcus was the most personable, friendliest, helpful,...

Marcus was the most personable, friendliest, helpful, kind, considerate, attentive listener, who did not try to "sell" me a car!!! He did however educate me, shared his extensive knowledge of automobiles, validated my opinions, and offered positive encouraging words, which gave me the confidence I needed to "buy" a car. Marcus was very professional in answering no less than 100 of my questions respectfully, without talking above me or talking down to me, during more than 12 hours spent together. He drove from Salem to Tualatin to show me a vehicle, then I spent the better part of a day at your dealership.I have already shared my experiences with family and friends alike, even strtangers. In truth, I would not own the vehicle I have, if it were not for Marcus discerning my needs and want lists regarding an automobile.Presently, I am a handicap woman who uses a walker, and I am deaf in one ear. Marcus was extremely patient and accomodating without placating me. He even placed a chair outside in the shade of your building, so I would be able to sit down. He then proceeded to bring one car, after another, to me. How courteous and thoughful was that? (VERY!)I enjoyed meeting Mike, who was also encouraging, helpful, and assisted me by sharing his knowledge as well, and offered me the time I needed to get the "deal closed." Thank you Mike for being part of this great auto buying experience!Joe seemed very experienced and knowledgable, making certain to cover every last aspect of purchasing an automobile from your company. He too, is very personable, friendly, polite, and referred to us a "family" willing to do anything and everything to guarantee a positive auto experience. Way-to-go, Joe! Thanks

I have a tremendous amount of faith in my Capital...

I have a tremendous amount of faith in my Capital Chevrolet Service Provider, Stephanie Ulloa as she has proven to me over and over that I can trust what she tells me regarding proper maintenance of my car. As my vehicle has outlived it's extended warranty, it is important to me that I can rely on Stephanie to tell me exactly when a specific maintenance issue or repair is definitely needed. Thanks to Stephanie and the excellent care she has suggested, for the first time in my life I am driving a vehicle that is six years old and happy about it. Stephanie is one in a million!!!

not impressed

just like any other dealership they want to give u the lowest price for your car but want top dollar for there car the dealership is in a brand new home with a floating golf course in there private lake no way you will get any fair price for your car or truck they have to pay for all that brand new stuff

I would like to take a few minutes and compliment the...

I would like to take a few minutes and compliment the Capitol Chevrolet sales and service departments for their prompt and friendly service on my recently purchased 2012 Chevy Sonic. I bought the car a few months ago with the assistance of Jamie Mogle. The purchase process was hassle free and I love my Sonic. I was due for an oil change so I was going to take it in to the Capitol Chevrolet service department for service. Today, I noticed a bubble in my tire and took the car in to the Capitol Chevrolet service department to be looked at. I received a courtesy phone call from the service writer within an hour of dropping the car off to be looked at. My oil had already been changed, tires rotated and two potential recall issues had been addressed. I am very pleased with the service I received from all of the employees that I have dealt with at this dealership. I have and will continue to encourage friends/family to purchase from Capitol Chevrolet. As recently as last week I referred my employer to contact Jamie Mogle to purchase a vehicle that he was looking at.Thank you for your prompt and professional service. I look forward to working with this dealership for years to come and it is refreshing to know that I will be dealing with employees such as Jamie Mogle and Stephanie Ulloa. Thank you Capitol Chevrolet. Amy Breton

Dealing with Capitol Chevrolet was a great experiance....

Dealing with Capitol Chevrolet was a great experiance. Marcus, my sales person was very professional and easy to work with. The dealership is brand new and state of the art and wow, what a selection. My wife and I have been looking at hybrid and all electric vehicles for over a year and the Volt seemed to offer the best engineering and practicality. We traded in our 2002 Porsche Boxster and leased the Volt (I know, quite a switch). The lease payment ended up being so low that we will actually save money every month by not having to buy gas. We were very happy with the transaction and really happy with the payment. I may have to trade in my 2000 BMW Sport Wagon on another Volt.

My husband and I went to look at the Chevy Traverse. We...

My husband and I went to look at the Chevy Traverse. We were approached by a salems man who was very friendly, but knew nothing about the cars. We knew more than he did. He kept saying that he wanted to sell subaru's not Chevy's. As the wife, I was pretty much ignored during the process. I do not think anyone at the dealership, other than Joe Sawyer, the finance guy even asked my name.The salesman did not sell us the car. He was lucky that we knew what we wanted already becasue other wise we would have walked away. When it came time to do paperwork I again was ignored and only my husband was asked for his information or asked any questions. Again, it is obvious that we are married and there to buy the car together. In fact, I was the one who was asking the questions and getting the facts about the car and it was always directed back at my husband.I find it quite rude that they did not asked if I wanted to be on the title or have any input on the buying process. When it came time to trade in our truck (the truck was actually mine and I knew everything about it), I was not asked a single question about the truck.My husband asked if he needed to run home and get the truck while I signed the papers. He was told that I needed to go home an get it because he, my husband, would have to sign the papers. I said that I cannot get in the truck easlily because I am 8.5 months pregnant and asked if I could sign the papers first. (I still thought that my name would be on the title). I was told that my husband was needed to sign things and I was not.So I had to drive my pregnant self home, get the truck and bring it back.Once the car was ready to go the sales person offered to help my husband set everything up and go through the manual with him if he wanted.... I was standing right there!!!I would like to say that the fininace guy, Joe Sawyer, was amazing!! He treated me like an equal and acutally had a conversation with me. By the time I left there I felt like I was the most uselss person. It should have been obvious that a three row crossover would have been more for the wife and the kids. I have bought several cars with my husband over the last couple of years at different dealerships. Two of the vehilce were large trucks. In each case I was treated just like my husband and not ignored.I was extremly upset by the time that we left. My husbnad went back the next day to see who we needed to talk to about getting my name on the title. He was told that since the paperwork already went through there was nothing that they could do.The employee even told my husband that I wasn't ignored...I just must have been gone while all the paperwork was being processed. My husband made it very clear that I was sitting there the entire time and was not even asked my name. I even offered to sign papers and made it clear that I was part of the buying process.We were told that the only thing that we can do is go to DMV and see about having my name added to the title. So now, we have to spend more time and money after spending 5 hours there last night and almost 50,000 dollars....The people were very friendly with my husband and my daughter however I might as well just stayed home... I will not recommend this dealership to any of my friends because of the way I was treated.

It's beem a very pleasant experience buying a Subaru and...

It's beem a very pleasant experience buying a Subaru and having its first oil change at Capitol. When I bought the car 2 months ago, I felt like I was joining an elite group of buyers. Someone who really knew Subarus sat down with me and explained the features of my new car. I've never had that experience before! In the past, I've actually driven off of a new car sales lot with my new car and not known how to turn on the headlights! Everyone was friendly and professional when I returned for my oil change. Thank you!!

Thanks for making buying a new car a pleasant experience....

Thanks for making buying a new car a pleasant experience. We wanted a hassel free search for a new car and we got it.. We got good help from Rocky our salesman and were treated very well by the rest of the employees. Thank You for everything

Great service

Had my 08 Escalade serviced. I had to have the remote lock fixed and David in the service center was so nice. Shan the driver was very friendly and I appreciated the ride to work while they worked on my car. The repairs only took a few hours and it was ready for me sooner than I had anticipated. Can't wait to visit thier new dealership/service center next time.

Both sales people were knowledgeable and eager to please...

Both sales people were knowledgeable and eager to please and answer questions. Spent a thorough amount of time with test drives, and made the whole process painless. Arranged to have a particular color model shipped from Bend Oregon and rode with me when it arrived to be sure all was to my satisfaction. Dealers did not pester me with phone calls while I visited other dealerships in the interim, and I appreciated that.

I have now bought 4 new cars through Gil Anderson,...

I have now bought 4 new cars through Gil Anderson, beginning with a Prius in 2001. I have also sold two of my cars back to Capitol, as part of purchasing two of the new vehicles, for what I considered to be a very fair price. I have always had all my service work done at the dealership, and am happy with the knowledge and friendliness of the service staff, under the leadership of Dan L., service manager. I have also had auto body, windshield, and "detail" work done through Mark Fast, with whom I have been very favorably impressed. All in all, the Capitol Toyota team offers me knowledge, friendliness, quality, and value, in every arena from sales to service. I intend to remain a continuing long-term customer.

Was very surprised at the repair The paint matched...

Was very surprised at the repair The paint matched perfectYou can not even till i had damage to my carThis is the only place in Salem I trust to care for my auto

I was very pleased with the service we got from Dan. He...

I was very pleased with the service we got from Dan. He was not pushy, but he went out of his way to make sure that all our needs were met, and that we got the best price. ThanksBetty

We received great customer service from John ! We were...

We received great customer service from John ! We were looking for a fuel economy car and John provided us all the necessary information to make a informed decision. The car we purchased is awesome, we both love our Chevy Volt!

I had to have a new windshield installed in may 2010...

I had to have a new windshield installed in may 2010 Highlander due to a crack that was in the top portion. Todd helped with the insurance part, Sheila was most helpful in the office and I wish I had gotten the name of the van driver. She was excellent! She picked me up on the the minute and called before she got there. The whole experience was painless and taken care of in a hurry. Would definitely recommend this service dept. in the future. Love my Toyoto..this is my second the first being a Cressida..long ago it too was a great car.Thanks team for your expertise!Sincerely,Joann Smith

Great people, great service, great price. Everyone from...

Great people, great service, great price. Everyone from sales to service to finance was extremely knowledgeable, never pushy, and genuinely helpful. Plus, it helps that I *love* my new Subaru Forester.

My entire experience with Capitol Subaru was friendly,...

My entire experience with Capitol Subaru was friendly, efficient and overall very impressive. They made buying my first car a fun and easy experience. After being told at a different dealership that my car was not to be found anywhere, Christine, Dan and Jamie found it within 20 minutes of my first call. They worked quickly to get my car to me the next day - with plates and all (and Jamie worked hard to get it for me from the other dealership: even trading a more expensive car just to get me the one I wanted). After a week fighting with another dealership, I called Christine at Capitol at 2pm, they found my car by 2:20pm, I signed papers after work that day and they had my car for me the next morning. They were always happy to answer my questions and really made me feel as if my happiness was the only thing they cared about. They didn't pressure me into any decisions and they gave me exactly what I asked for. Mike with financing also answered all my questions clearly and I felt comfortable and taken care of as I signed the papers. I know that they went above and beyond to deliver me an overall great car buying experience and I will definitely be back for my next purchase. I would highly recommend starting here for your car search as this group is extremely friendly and efficient and they go above and beyond to make sure you get what you want -and they do it all with a smile.

Just took my GMC Yukon in for an oil change Monday and as...

Just took my GMC Yukon in for an oil change Monday and as usual, they asked if I'd like it washed. I said, "Yes please!" I was so happy when not only had they washed the exterior, but the interior had been vacuumed too!!!

I would recommend this dealership to friend and family...

I would recommend this dealership to friend and family for sure. There were a few problems with the car and between Hal,Toby,Jamie,Tyler and the general manager who name i believe is Jeff. ( I am really bad with names) they fixed the problems and had me back on the road. I appreciate the way i was treated by the said names above. Thanks guys for being so patient courteous, and willing to go the extra mile for us.Julane

I want Mike Lewitzke to handle all my auto concerns when...

I want Mike Lewitzke to handle all my auto concerns when I bring my car in. He's fabulous and very knowledgable and has great communication skills

Tyler and Joe were amazing!!! They went out of their way...

Tyler and Joe were amazing!!! They went out of their way to make sure we got exactly what we were looking for! They are Awesome!

Steven made my purchasing a vehicle very pleasant and...

Steven made my purchasing a vehicle very pleasant and easy. He was very thourgh and easy to understand and had a very likeable personality. Thank You

Steve Gysin is a true pro and very nice to work with and...

Steve Gysin is a true pro and very nice to work with and was honest and very knowledgeable of the cars. I will recommend him to others. Also, Joseph in Finance was delightful as well. I was treated with honesty and integrity, given all the information I needed Thank you.

got ripped off and was not happy at all with sale. they...

got ripped off and was not happy at all with sale. they told us one thing and on paper it was different. noticed it after i signed all the paper work and was told i could not do anything about it. Put my trust in them and they ripped me off. wont ever go there again and will never refer them to anyone

Service Representative has always had the completed work...

Service Representative has always had the completed work done as requested. Price has been a little high but work has so far been very acceptable. Have done business with Mr. Goebel for years and he has always been honest in his assessment of work needed to be done.

I went in for an oil change on my '07 Saturn Outlook and...

I went in for an oil change on my '07 Saturn Outlook and came home with a new Cruze!!! We were thinking of trading the rig in on something more fuel efficient anyway, but hadn't looked at the Cruze yet. We got the ECO and my MPGs have doubled!! Tyler listened to what I was looking for and didn't push to "sell up". He was very informative and if he didn't know the answer, he didn't fudge his way through it, he went to someone else to get the information. Joe was a delight to work with and definitely puts the customer first. We WILL be coming back for any service that needs to be done. The finance guy was easy to work with too. He explained extra options, but didn't push to sell. Everyone was friendly and easy to talk to. Keep up the good work! Two thumbs up! Thank you again, Dawn and John Mueller

Back in December 2011 I went to Capital Chevrolet in...

Back in December 2011 I went to Capital Chevrolet in order to sell them a truck. BY the end of the appointment, and after informing them that I was going through a divorce we established that I could not leave the dealership without a vehicle.I explained the situation to them regarding the divorce and that I needed a 4-door car for myself and my two young daughters (ages 2 and 4). I also told them what my budget was. I asked that they place me in a vehicle that was reliable for myself and my children.I guess I should not have been so honest witht hem about my marital problems. After learning the situation, they saw a bulls eye on me. The salesman that I worked with gave me one choice in vehicle. A 1990 Honda Accord. He told me this is the only car that he had for me. My price range was at about $3000. Once bringing me the vehicle, the sales man rushed me through the sale and practically pushed me out the door. Since leaving with the vehicle I have had nothing but trouble with this vehicle. The problems are listed below:1. All for windows did not roll up completly. The 2 back ones would not roll up at all.2. The transmission is slipping.3. I recently had to replace an engine gasket because oil was coming up through the spark plugs.4. There is an oil leak.5. There is a transmission leak.6. There is a cracked head.When filling out the paper work with the "salesman" he again rushed me through this. There was one sheet in these documents that he did not fully disclose. It was a document stating that I had 3 days to inspect and return the vehicle. The salesman tri folded this sheet and when walking me through the papers, showed me the top part of the trifold which did not show that I had 3 days to return. Then he flipped the bottom part of the tri fold where it required my signature. Follishly i signed.If I had kjnown that I had 3 days to inspect and return, this vehicle would have been brought back immediately.When I asked the salesman for blue book pricing, he said that he couldnt find the pricing because the vehicle was to old. I recently found what he meant. Blue book would only list what this vehicle is valued at in great condition. Not the poor condition that this company sold this vehicle to me in. The blue book value for this vehicle in excelltnt condition was $2600. They charged me $2750 and would not budge or try to work with me on the pricing for this poor excuse for a car.So not only did this company sell me a vehicle that was is very poor shape and still continues to need nothing but extra work, but they also forced it on me for a price that was much more than the car was valued at. So besides getting ripped off and taken advantage of, but they also knowingly sold me a bad car.This dealership showed absolutely no honesty or integrity. I have bought close to 15 vehicles in my life and I have to say that I have never had such a bad experience buying a car.Even when reporting them to the BBB, they are not trying to work with me.These guys are scammer.

Steve is a true pro and very nice to work with....I will...

Steve is a true pro and very nice to work with....I will recommend him to others. Also, Tom in Finance was delightful as well. I was treated with honesty and integrity, given all the information I needed and allowed to take the car out to have it assessed privately. Thank you. Candace Spencer

Great purcahsing experience of a new Subaru. Billie was...

Great purcahsing experience of a new Subaru. Billie was fantastic, as was the whole staff in the Subaru store. I visited the dealership about four times before going in to finally buy the car. I never felt any pressure, just the willingness of people to help me make a good choice.This is the 10th car we have bought from Capitol Auto Group. Probably we will be back again!

Have bought/leased at least 5 Subarus and 3 Chevy pick...

Have bought/leased at least 5 Subarus and 3 Chevy pick ups from Capitol. Will go back there to buy/lease again when the Subaru lease is up. Service is great, timely and accurate the first time. We have all our vehicles, including a Ford Motorhome van, serviced there. Purchasing is as easy as it can be for this, no pressure from our sales rep., Jackie. Building and grounds are well-kept, the fireplace to sit and read by is comfy, and the popcorn is good.

This is a top quality business that knows how to treat...

This is a top quality business that knows how to treat their customers right and get the job done in fast, efficient, and professional manner. The quality of the people that they hire and the excellent job that they do makes me a consistant and loyal customer.

This was my first experience with Capitol Chevrolet,...

This was my first experience with Capitol Chevrolet, Cadillac, Subaru. I was pleasantly surprised when I was able to drive into a covered area to drop my car off. Stefani was very helpful and answered all my questions. I brought a book to read, but, barely made it through my paper when I was buzzed that my car was done. What a great experience and timely visit. Kudos to the staff at Capitol.Thank you!

I believe my Cadillac STS is in better condition now than...

I believe my Cadillac STS is in better condition now than when I purchased it. I have had two major repairs made on this car and they were completed in a timely manner and at a cost that was very competitive. The Service Specials offered from this dealer ship have made this automobile very affordable to own. Thank you.Conrad Horn

Great professionalism, great interpersonal skills. ...

Great professionalism, great interpersonal skills. Capitol Auto has come a long, long, long, long way from years past when I would choose not to purchase a vehicle from them because of their arroganceSecond Cadillac purchased from Mark Crawford in 9 months! When I want another Cadillac, he will be the go to person.

I had a very smooth and positive purchase experience...

I had a very smooth and positive purchase experience today with Capitol Chevrolet in Salem. The salesman that helped me was John Nuss and he walked me through whole process from start to finish. I bought a beautiful used Lincoln and I could not be happier!! I have purchase a vehicle from this dealership before and would not hesitate to do so again!! Thank you once again to the staff at Capitol Chevrolet!!!

Tyler was honest and very knowledgeable of the cars. Joe,...

Tyler was honest and very knowledgeable of the cars. Joe, the finance guy, did a good job on the financial part of it. He listened to us and was not pushy. Joe, the manager, was very good about explaining our options and the reason they offered certain prices or terms.

Mark Crawford is a very professional and honest sales...

Mark Crawford is a very professional and honest sales person. He is articulate and respectful. He explain the features of Cadillacs at which we were looking in terms we could understand. He helped us decide which models are best for us. Overall, we had a great experience with Mr. Crawford.We looked at several new Cadillacs and drove one. We liked a Crystal Red pre-owned 2009 DTS best. At first, we couldnt come to an agreement on purchase price. After looking at other makes of luxury cars and talking to other dealers around the state, we went back to Capitol Chevrolet-Cadillac and was able to purchase the 2009 DTS at an equitable price. Our DTS is a terrific car. We are pleased to buy from our local Cadillac dealer. This is the fourth car we purchased from Capitol Auto Group. Thank you, Mark and Capitol Auto Group.Sincerely, Francis Lee Hart