Cain BMW

4.7
Overall Rating

Customer Service: 4.8 Buying Process: 4.4 Quality Of Repair: 4.3 Overall Facilities: 4.7 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.8 Overall Experience: 4.9


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Great Car Buying Experience

5
H. Johnson on 11/21/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I highly recommend Cain BMW in North Canton to car buyers in the Northeast Ohio area. Client rep Paul Sauvain and the staff at Cain made it extremely easy to find and purchase our 2017 X1. We live closer to Cleveland, but Cains price and professionalism made the drive down I-77 to North Canton an easy decision. I wouldnt take the time to write a review if I didnt appreciate this car buying experience. Im not sure why Cains price was appreciably less than the dealers in my area but it was. Perhaps Cain has a lower overhead than other dealers. But it wasnt just the price. Trying to work with one BMW dealer near me was an irritating exercise. They wanted me to keep calling them for a better price. I thought that style of wheeling and dealing haggling had been confined to old jokes and bad 1970s movies. I didnt expect that from a BMW dealership.This didnt happen with Paul and Cain. I asked him for his best price through email and he gave it to me. No hassle. In fact, I conducted almost the entire process through email. It took some time because the car locator network had to find the car I was looking for. But the process was almost painless. With some effort, Paul found the car with the options I did want and gave me the two minor options I didnt want at cost. Even with those, the car price came in far less than the other dealers. My one complaint is with BMW. Starting with the 2017 models, BMW has reduced the length and coverage of their maintenance plan included with the purchase. Therefore, the dealers are now trying to sell packages that include what used to be free. Cains business manager Greg Haines explained the plans without a hard sell and I might regret passing on some of that coverage but I was upset BMW no longer included much of that coverage. Perhaps the future car buyer will not miss what BMW used to include. Recommending a car dealership might be like recommending a car mechanic or a favorite restaurant. The food could change overnight if the chef leaves. But as far as my experience, I am glad to give Paul Sauvain and Cain a glowing review. They dont pay lip service to internet car sales. They embrace them. If you are shopping for a BMW (I dont know if their Toyota dealership operates with the same principles), do yourself a favor and give Cain a chance. I found them to be helpful, knowledgeable and honest. As I said, I had to be impressed to take time away from playing with all the technology gadgets on the X1 to write this. Oh, and the X1 drove to Lake Erie through the blustery winter wind like a dream. Thanks, folks.


What a refreshing experience!

5
Drast2 on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Eric Meyer when I was looking to purchase my next car. I can tell you he exceeded my expectations from start to finish! I would recommend anyone looking to purchase to give him a call! He will give you fair and honest feedback and will work to give you the very best deal possible. I couldn't be happier with my BMW 528i and I couldn't be happier with how painless the process was!


mrtle742

1
tle742 on 10/04/2016

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

never been there just shopped on nternet good experience


Cain BMW experience

5
Michael C on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My name is Michael and I am from Pittsburgh Pa and was in the market for a bmw for my daughter. After spending many hours searching for the right car for her and speaking with many dealers in the Pittsburgh area I came across a car that fit my needs at Cain BMW. I called them and spoke with a gentleman by the name of Eric Meyer. He was by far one of the best salesman I have ever had the pleasure of speaking with. After speaking with him and coming to an agreement by phone I drove to Canton the next day to purchase the car. Eric met me there on his day off, and also preparing for a wedding and honeymoon just a few days later. He then turned me over to another outstanding member of the Cain team by the name of Paul Sauvain. What a great and helpful person! They were prepared for me and made my buying experience one of the best I have ever had. The car was in perfect shape and extremely clean. The dealership was also a very comfortable and clean environment, and their inventory was fabulous! Not only did Paul have me in and out of there super fast but he managed to find me a much much better lending rate than originally quoted. To go to the extremes he did to make my experience the best is not something I personally am used to and did not experience at my local Pittsburgh dealerships. Being out of state naturally was a concern I had but they made it effortless! I received my Pennsylvania license plate and registration in the mail within one month of my purchase. I didn't even have to go the my local DMV. The treatment I received was first class and top notch! They were extremely courteous, kind and genuinely caring. Even Bob Weaver in the parts department went above the call of duty to accomodate my needs! What an amazing team they have at Cain BMW. If I ever buy another BMW I will definitely make the trip to Cain BMW again and again. Thank you to everyone at Cain BMW.


Makes the dreaded car buying process so simple

5
Amanda M on 08/27/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Paul Sauvain was such a pleasure to deal with. I have grown to loathe the car buying experience and all of the games that car dealerships play, the dishonesty of many, and the high pressure to not let you leave without purchasing a car. I didn't experience any of that in dealing with Paul. The dealership was clean. I didn't feel pressured. Paul was helpful and honest in answering my questions. I didn't feel misled and unlike most other dealerships, he offered me a fair value on my trade right off the bat. Other dealerships have low-balled me and then eventually get up to the price that the car is worth. He will be my first stop for future purchases because he makes it simple. I do not have the time or the interest for lengthy car buying experiences. Thank you Paul!


Purchased 2013 Mini Cooper Convertible

4.7
Jack on 07/02/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

By far my best experience with a car dealer at age 60! I've had many opportunities to deal with car dealers in the past with mixed results. This experience with Paul Sauvain was excellent! We were looking for a convertible for my wife and Paul showed us a Mercedes and this Mini. My wife fell in love with the Mini and Paul was SUPER about the lesser sale, making us feel just as important as the people looking to spend much much more. Everything was handled smoothly and behind the scenes so that our buying experience was great. When we came to pick up the car, while we spoke to Greg in Financing, the plates were switched, the Mini was washed, fueled up and running out front when we walked out the door. Paul then spent a long time with my wife showing her how to operate things so she felt comfortable driving away...with a huge smile! Great job by all. I WILL be back!


Excellent purchase experience.

5
birdluki on 05/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I recently purchased a used Mini from Cain BMW and were treated with courtesy and efficiency throughout the transaction. I had driven the vehicle two days before and taken my husband to check it out before making a final decision. I emailed the salesman, John, to make the arrangements for this, and he not only had the car ready, he'd made sure that the few gravel pings I'd noticed earlier were touched up. He also made sure the car was immaculate inside and out. After my husband's test-drive and our decision to buy, we were delighted and amazed to discover we were able to take my new Mini home that night. Can't speak about repairs or how the car will work out -- we've only had it a week -- but I can definitely say we were pleased with how we were treated by both John and the sales manager. Thanks for making this transaction so smooth!


Returning customer

4
Lisa on 04/29/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

I'm a returning customer for both sales and service, and have never been disappointed. The staff have all been professional in their knowledge, attitude/personality and appearance. The service area/garage is clean and I appreciate the team taking good care of my BMW. Thanks!Please note that I never give 5 ?? As I feel there is always room for improvement in everything we do.


Very good deal

4.7
oldbder on 04/15/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Very good prices and no run around. Very nice show room.


Finally, a dealership that took me seriously....

5
Laurellz on 03/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband & I had been shopping for a car for quite some time, and had terrible experiences from Subaru to Lexus dealerships; no one seemed to think we were serious enough buyers to give us the time of day, or would practice extremely high pressure sales tactics... Does that ever work?! So obnoxious. We periodically puruse Cain to look at their CPO inventory, with nominal experiences with the staff. The day I bought my car, Erik Worley came out to greet us, checking in with us occasionally and eventually coming out the the key to the car I was clearly eyeing, but had no intent to test drive. He was hands-off but readily available, treating us respectfully, calmly. No high pressure, no disregard because we don't look like the typical BMW owners, just relaxed conversation about the car of my dreams.... Which I now own and remain in love with. Without a doubt, next time we shop for a BMW, it will be through Cain, and it will be with Erik. Couldn't be happier with the experience!


Great Staff!

5
Renata on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have dealt with Cain for a number of year's now. I feel like we are family. Even with the employees I do not know, there is always a big smile and hello. Aside from the great service and wonderful staff, after a purchase, they do not stop: They continue to call to make sure that you are happy and your needs are taken care: I am very happy with people who are honest and who are trustworthy: They are indeed!


Trade and lease of BMW X3

5
tomputnam on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Riggers and Charlie Schumann were attentive without being aggressive. They were cooperative and truly interested in finding the right vehicle for me. The overall buying experience was convenient and prompt. They reviewed the features of the vehicle thoroughly and followed up after the sale.


Best BMW dealership around

5
SteveO on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased two cars from John Romell in the past two years. He is easy to deal with and doesn't pressure you for a sale. He is friendly, knowledgeable, and fair. I actually live closer to two Pittsburgh area dealers and feel so comfortable dealing with John that I travel to see him. You won't regret buying from John Romell at Cain BMW!


Great buying experience at Cain BMW

5
SteveO on 03/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased two cars from John Romell in the past two years. He is easy to deal with and doesn't pressure you for a sale. He is friendly, knowledgeable, and fair. I actually live closer to two Pittsburgh area dealers and feel so comfortable dealing with John that I travel to see him. You won't regret buying from John Romell at Cain BMW!


Another successful purchase

4.6
gehackett on 02/22/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have purchased several cars from John Romell of the years. I would highly recommend him to anyone who is purchasing a BMW. Very knowledgeable and helpful.


BMW 228i

5
Gail H on 02/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have dealt with John Romell for over 20 years. He has always been very helpful and would recommend to a friend.


GREAT Experience!!!!!

5
keagon on 02/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Professional, curtious, knowledgeable, seamless, efficient and painless.....this was and always has been my experience at Cain BMW. John Romell was great to work with! HIGHLY reccomend!!!! Thanks John! (and Charlie)


Easy as Pie!

5
ElaineA on 02/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We wanted a Certified Used BMW, so we went to Cain BMW. Found the car we wanted, test drove it and bought it! Easy as Pie! Our sales person, John Romell, was outstanding! Friendly, but NOT pushy! I would definitely return to Cain BMW or Cain Toyota/Scion and would recommend them to friends and family!


GREAT Experience!!!!!!!

4.7
keagon on 02/16/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Professional, seamless, efficient, great customer service, no games, VERY easy process!!! No reason to ever go anywhere else.


Easiest car purchase ever!!

5
ElaineA on 02/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We wanted a certified used BMW. We researched on-line. We knew of Cain BMW's 'sister' dealership, Cain Toyota, so we decided to go there! There were two cars we were particularly interested in. Test drove them both; decided on the one we wanted, and everything just fell into place after that. Our sales person, John Romell, was the best! Paperwork couldn't be finished the first night, so the dealership gave us a courtesy car to use for the night, because my husband wouldn't be able to come back, and I wouldn't have had a car! They were just so helpful and courteous. About 3 weeks after purchasing the car, a warning light came on, we took it back to the dealership and again, they were so polite and took care of the problem right away. I would certainly go back when buying another car! I would also recommend Cain BMW to friends and family!


Classy Saleman

4.7
BMWfan on 02/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Need a BMW, see John Rommel; he is exceptionally knowledgable, low pressure and very responsive. This is the second car I have purchased from him and I would recommend him highly. Cain BMW is 30 minutes farther away than my closest BMW dealership but they offer the best prices and superior customer service.


Excellent Experience!

5
Brian on 02/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We contacted John Romell from out of state and he was fantastic to work with. He went the extra mile sending us additional pictures, answered questions, and prepared paperwork prior to us arriving to expedite our process. John was knowledgable and trustworthy which made this purchase a very pleasant experience. We would recommend John Romell and Cain BMW to anyone looking for a quality vehicle at a fair price.


Everything you could ask for

5
azllerbob on 02/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Robert Rowan was very helpful, letting me check the car for leaks thru the car wash and putting it on the lift for me to inspect underneath. He was very patient and didn't pressure us. He did let us know it has new tires a couple of times LOL. We will definitely recommend this dealership.


Quick and Easy

5
jimoser on 02/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been to many dealerships over the years and this one was by far the best. John Romell was a great adviser and found me a car that fit my needs. Above all, he worked magic to get me in to that car and handled all the financing paperwork himself. It was the fastest car buying experience I've ever had. The showroom and offices were clean, staff was friendly. I am already looking forward to going back once the lease is up to see what's next! Great dealership. Highly recommend.


Everything easy, fair, and pleasant

5
Mark on 02/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

John was friendly, knowledgeable and easy to work with. Created a feeling of trust and comfort. Felt he was honest. Left feeling I was not taken advantage of and got a reasonable deal.


Great Experience, Fast and Easy!

5
JIM OSER on 02/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have been to many dealerships over the years and this one was by far the best. John Romell was a great adviser and found me a car that fit my needs. Above all, he worked magic to get me in to that car and handled all the financing paperwork himself. It was the fastest car buying experience I've ever had. The showroom and offices were clean, staff was friendly. I am already looking forward to going back once the lease is up to see what's next! Great dealership. Highly recommend.


John romell

5
Mark on 02/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Made buying a car a painless experience. Very knowledgeable and helpful. Would recommend no h dealership and salesman


best possible

5
challenger 5.7 hemi on 02/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr romell was fantastic. did more than expected . John sent me detailed pictures and inspected the car while on his cell phone with me.when I asked him what the car smelled like inside he even sniffed inside and reported back!


Great Expereince and would highly recommend Cain BMW

5
kaye11662 on 02/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second lease with BMW but my first at Cain - I was very impressed with their personal attention they provided me and my husband. They ensured that all of our questions were answered as we made our decision. There was no high pressure sales to upgrade to a more expensive car (even though we did buy a more expensive one). John Riggers was great.


Outstanding experience with recent new-car purchase.

5
BMW7281 on 02/08/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Rommell is the best sales consultant I've dealt with in my numerous years of car buying. I can trust him completely with the information about the vehicles and he is straight forward with the negotiating process. I highly recommend John for any car purchase.


Outstanding sales experience!

5
BMWx2 on 02/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

John R. is the best sales consultant I have ever dealt with in my years of car buying. I can trust him completely with the information about the new and used vehicles in their inventory. He's a straight-shooter with the price negotiation ... no back-and-forth dealing with the Sales Manager since he knows what it takes to get the deal done. I have purchased numerous new and used vehicles from John at Cain and I highly recommend contacting him for your next car purchase.


Thumbs up

5
RMS on 02/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly and knowledgeable staff. No pressure tactics, which I really appreciated. I would highly recommend Cain to anyone looking for a BMW. Big thumbs up.


New car purchase

5
Beemergal on 09/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Five stars, Great dealership and great salesman, Paul Sauvain. Very professional. Everyone was very thorough and explained everything in terms we could understand.Sondra9/3/15


Favorable Experience

5
The Bonster on 09/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Found the car we wanted online and on the lot. Purchased literally withinONE HOUR after little or no negotiation. Very pleased with the lease monthlypayments as well as trade in on my current vehicle


It was the best me and my husband have had

5
Thesnowdens_137137 on 08/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We found the car we wanted on line and went to see it at this dealership. John was the first to help us and he was great. There is to much positive stuff to put on here. We Plan on buying our second car from him in the future.


service appointment

5
Jim on 08/20/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I made my service appointment on the internet. Arrived about a half hour early. They took me right in and my car was done in no time. Great service. Everyone was very polite and extremely helpful. Even if you bought your car somewhere else, you might want to give this service dept. a try.


Great Experience Buying a Used Vehicle

4.8
ConleyPathfinder on 08/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

After finding the specific used vehicle we had been searching for - we scheduled time with the Cain team. Put simply, this was the best car buying experience we have had.The car was prepped and waiting for us when we arrived. While we were test-driving, the team assessed our trade and ran their numbers.The new (to us) pricing was fair, and the trade offer (while lower than planned) was explained and ultimately acceptable to us.Financing was straightforward; and while offered, we didn't get pressured to add on incremental warranties and extras.


Great service

5
Fockler, Melissa on 07/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jonathan Porter was a great salesman, he sold my mom A car. Very knowledgable and answered all my questions. My mom is very happy! We will return.


Best car buying experience!

5
Ryan323i on 06/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was great working with John on my new vehicle. He was honest and answered several questions I had. I feel like I got a good deal without the hassle of a typical car buying experience. He kept me up to date on the car's build process and let me know as soon as the car arrived at the dealership. The financing process with Greg was quick and painless and he was able to answer a few last minute questions I had before I took delivery of the vehicle. All around, it was a great experience and I look forward to coming to Cain again in the future.


Great experience!

5
Nicole on 05/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Was my first car buying experience with a dealership. Bought a pre-owned Subaru Forester and found exactly what I was looking for at Cain. Jon Porter did a great job of taking care of me throughout the process. I never felt pressured and always felt he had my interests in mind before simply getting "the sale". Would come back to Cain again in a heartbeat and would recommend to others as well. Kuddos to Jon!


Crazy service experience

5
DGKov on 05/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

2008 535xi with 150,000 miles was running rough. Had other mechanics look at it and they could not fix it. It took a couple trips and lots of detective work and they fixed the car. It's runs like new. I also had them do the suspension. Chris in service was easy to get in touch with, kept me updated, and (not sure if I should mention this) but worked with me on price. This is not the closest BMW dealership, but for service I will use them from now on.


Worst experience, SHADIEST salesmen

1
Angela_terese on 04/01/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Drove over 4 hours to buy this vehicle to find out that "spotless, not one scratch, and brand new tires" really meant "scratches that we painted over, badly dented Bumper, small dings and dents all over body and half tread tires" . Not to mention the skid plates were missing and the underside of the body was tore up from the previous owner going off roading without skid plates. When paying only $5,000 less than I could pay for a brand new Jeep Rubicon for a 2012 that they were selling, I would expect much better quality of vehicle and much more knowledgable salesman.


Excellent Buying Experience

5
p9jxh6 on 03/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I cant say enough good things about the experience. From start to finish, treated like a valued customer. Unrushed but efficient, a very fair price for my trade and great attention to detail throughout the process. I hate buying cars, but I loved buying at Cain with John Romell. Thank you!


Excellent experience from beginning to end

5
P9JXH6 on 03/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Can a used car buying experience be totally painless, even enjoyable? YES IT CAN! I'm no fan of buying cars and I typically find the whole experience pretty awful, but I have to say, Cain BMW made it an absolutely pleasant way to spend a couple of hours. I would thoroughly recommend the dealership and in particular John Romell, who definitely puts the "professional" in "Sales Professional". Greg in finance was also a pleasure to do business with. I received a very fair price for my trade, was able to acquire the precise vehicle I was looking for and all in, well maintained surroundings with plenty of good coffee! Hard to imagine going anywhere else if this is how they treat their customers - I drove 90 minutes to get there - time well spent.


Really great car buying experience!

5
pct8445 on 03/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Eric was awesome! We ordered the exact car I wanted and was able to follow its' build and delivery. Eric would respond to my husband's e-mails promptly and even after hours. Eric was very thorough when training us on the I-drive. After having a bad experience at a dealership just north, it was a pleasure to treated with immediate respect and as someone they wanted to help rather than just someone with an open wallet. This is my 5th BMW and we will return to Cain to buy another in the future.


Wonderful experience! I would absolutely come back!

5
JodiK on 01/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found a used Jeep that I had wanted at this dealership. As with any car purchase, I dreaded car shopping because of the pressure. I could not have had a better experience at Cain BMW, and with my salesman John Romell. First, the dealership was clean, quiet, and extremely low pressure. John was so attentive and spent a lot of time with me going over the vehicle and paperwork. He followed up with me several times to make sure I didn't need anything and that I had a good experience. Part of the sales agreement was that they would fix a cracked turn signal light on my Jeep and they kept their word. While it was being fixed, the waiting area was nice, clean, and a few employees checked on me while I was waiting to see if I needed anything. This was by far the best car buying experience I have ever had, and I would absolutely return to John and this dealership. No pressure at all. Kind, courteous salesmen, and a quick process. Thank you for making buying my Jeep an all around great time. I love it!


Great service for our new Lease of a Rav4

5
Laurie on 10/12/2014

Customer Service: 5.0 Overall Facilities: 5.0

We were looking for our next lease. We had a Rav4 and the lease was ending soon. Ken Damis was great to work with and we found a new Rav4 to lease on the same day we met him. He was pleasant to work with and had all of the details taken care of for our pick up of the new Rav4. We would recommend him and Cain Toyota to anyone for a new lease.


Best at everything!

5
corrinalewis on 09/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment you walk in, you get exactly what you'd expect from a BMW dealership! They had cookies & starbucks for the customers and a comfortable waiting area while paperwork was being written up. (Which was good for my husband who was exhausted after working third shift!) I had been looking for weeks for an X3. I saw one online at Cain one morning- contacted Charlie Schumann by email and he said I can come in right away and take a look at it! It's quite a drive for me, coming from Rocky River, but he was ready with the vehicle when I arrived and as soon as I drove it (after driving so many already) that it was the one I wanted. Charlie did not hesitate getting me set up with Greg Haines in financing, he used the financing option I wanted, and quickly so we could get my husband home to bed!! ;-)All of this sounds horribly routine, but in my experiences, there's hardly anything routine about shopping for cars. These guys made it a true pleasure to shop for a car. I'll go back for every car I buy from now on! Even if they are down in North Canton! It's worth the drive!


Friendly, knowledgable service!

5
Tiffany on 08/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went to Cain looking to lease a new car. Having never leased before I wasn't sure what to expect. I was fortunate enough to have the help of Joe Draper to explain everything and find me the exact car I was looking for! Joe was extremely helpful and pleasant throughout the whole leasing process. When I went to pick up the car he took the time to show me all the features on the car, even synced my smart phone for me! If anyone needs a new or used car Joe is definitely the one to seek out!


Bad sales experience, poor overall experience

1
Sydney on 08/21/2014

Customer Service: 1.0 Buying Process: 1.0

I specifically went to dealership to look at one particular used vehicle. I had researched on the internet and wanted to test drive one and Cain was the closest dealership that had this particular vehicle even though they had one of the highest prices for this vehicle in the nation as I had done a search throughout the US. The sales person wasn't very talkative and let me go on test drive by myself as he stated they were short staffed. When we got back I pointed out some minor defects of the vehicle. He didn't ask any questions and I made him a fair offer which was a few thousand below asking. He went to Manager and he came back and said all he could do was maybe take a few hundred off. He didn't even attempt to negotiate. I stated to him that the car had already been on the lot for some time. He stated that if it did not sell at that price then they would wholesale it out. Whatever that means. He also stated that someone else test drove it the day before and was interested. So here it is 2 months later and the vehicle is still for sale at their "best" price which they have lowered at least 3 times and each time stating it was their "best" price. I ended up going to a dealership in Michigan and buying a similar vehicle with a bit more miles for $5000 less than Cain's original asking price. I did not feel that I was taken seriously as I gave salesperson my phone number and have yet to receive a call to tell me the price was lowered to see if I was interested. Very disappointed.


Exceptional experience!

5
Jim on 08/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently bought my certified used Camry from Cain and enjoyed every minute of it and still do! There salesperson Joe Draper went above and beyond in this transaction. He took time to insure i understood everything about the car and that i was 100% satisfied. No pressure and he was not always looking over my shoulder for the next sale but was focused exclusively on me. I will never buy a car from a different dealership or sales person! Thanks again Cain and Joe!


Amy Kovein 100%

5
Dave R on 08/13/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently moved to Canton and am looking for a pre owned vehicle. I am always a tad on edge when car shopping. However, Amy was incredibly friendly and put me at ease. I will definitely buy my next vehicle from Amy at Cain Toyota.


Excellent Service, Attention & overall experience

5
Jason on 08/13/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have been to the Cain Toyota Dealership on several occasions. I keep coming back to because it is an easy place to make a care purchase. I have worked with Joe Draper, and he is top notch. I really can't say enough about that great experience that I have had. The entire process was seamlessly executed, I just sat back and waited, then drove off in my new car!


Cain Toyota -- Joe Draper

5
Ben on 08/13/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Joe Draper proved to be an excellent salesperson to work with. He was very knowledgeable about Toyotas and was friendly, courteous and patient in interacting with us. We greatly appreciated his professional but personal behavior from the beginning to the end of the purchasing process. He represented Cain Toyota in an excellent way.


sales person amy

5
christy on 08/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Amy is a friendly easy to work with sales woman who made buying a car a pleasure.


my mom bought me a fj from amy

5
Derick on 08/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I got a used FJ Cruizer from Cain. The cute sales woman named Amy was very nice. She even took the time to program my phone into the truck.


great place to do business

5
George on 08/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Cain Toyota is a great place to buy a car. We have purchased many cars over the years from Cain. Our salesperson, Jim Yost takes good care of us every time a family member needs a car.


amy is a great sales agent

5
cherry on 08/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Amy is awesome sales agent who goes beyond to satisfy and please her customers


Great Dealership! Excellent salesman JOHN ROMELL!!!

5
ADM3 on 07/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am from Chicago and I found the car I wanted at this dealership. John Romell was very friendly, and VERY honest! John took the time to answer all my questions even during after hours and his days off. I admit that I was a little nervous about buying a car out of state and unseen (in person) but John provided me all detailed information i needed/wanted and made sure there were no surprises. By far, this was the easiest car buying experience i've had! Flew to Ohio to pick up the car and the car exceeded my expectations!!! The car looked great in pictures, but it looked even better in personIt was a fun drive back home to chicago! I would definitely go back to this dealer... John is a very hardworking, very honest man! THANK YOU JOHN!!! hope to deal with you again someday..


Customer Service

2
broderdd on 05/30/2014

Customer Service: 1.0 Friendliness: 1.0 Pricing: 5.0 Overall Experience: 1.0

My experience with John Romell was the best I have ever had at any dealership. John conversed with me over the internet until we came up with a sales agreement for both parties. I then drove from PA to Ohio to purchase my new X3. Once I got there I was greeted with respect. John had the car I was interested in out front ready for me to test drive and had the person who would purchase mine also there to go over the car. He went over all the features of the vehicle and preset things up so I would not have to on my drive back to PA. I would drive again 2 hours to purchase a car from John.He was a pleasure to work with as was the rest of his staff.I would recommend John as an employee of the year. I work in the nuclear industry and we take customer service seriously and John definitely would be rated high on our criteria.RegardDeborah Broderick


BMW Purchase

4.8
01101965 on 05/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had a great experience at Cain BMW. Our salesman John Romell was outstanding! This is the 2nd BMW we have purchased here and we are considering another one in the Fall. I recommend Cain BMW to everyone.


Cain Toyota

5
Shannon G. on 04/26/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased my second Toyota Certified used vehicle at Cain Toyota. The salesman was very knowledgeable & professional and not at all pushy. I felt that he genuinely cared about finding me a vehicle that would meet the needs of my family. The negotiation process was very easy. The vehicle was extremely clean inside and out when I took delivery. It looked like a brand new car!


Great Experience at Cain Toyota!

5
New car owner on 04/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went to Cain Toyota looking for a vehicle after visiting several area dealerships. Eric Meyer was extremely helpful and addressed all of my questions. The buying process was easy and customer oriented from beginning to end. Thank you!


Cain Toyota, Thank you

5
Happy Buyer on 04/18/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Big thanks to Amy for her help buying our new used car. She knew her product and made the process go quickly. Thanks again.


First Car

4.3
Camry Buyer on 04/18/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

This was the first new car I have purchased and I have to say that I love the Camery. I am also thrilled with the staff at Cain Toyota. We worked with Amy Koevien. Nice smile, firm hand shake and she knows the cars. Helped us with questions and the financing went smooth. We will be back to work with her.


Very Happy Customer

5
Nancy on 04/16/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a Certified Pre-owned Toyota Corolla From Amy Kovein at Cain Toyota. I have bought many many many vehicles over the years. This was by far the BEST experience I have ever had purchasing a vehicle. She treated me like I was family and really focused on what was important to me. Not only was she personable, friendly, and professional.. I actually had a great time! I will contuinue to do ALL my future business with Amy at Cain Toyota! Thank you!


Thank you

5
Ken on 04/15/2014

Customer Service: 5.0 Buying Process: 5.0

Bought a new car from Cain Toyota. I worked with Amy. She was great. Thank you for making this as simple as possible. I will be back.


Pleasant Buying Experience

5
Bonnie on 04/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband when looking to buying a Toyota, but not sure which model. First salesperson we meant was Amy. Very nice young woman and great salesperson. With her help, we figured out that we wanted to go with the Avalon. Fits our life style and we are very happy that we listened to Amy's suggestions. We would work with her again.


Will be back

5
Connie on 04/14/2014

Customer Service: 5.0

Meet with Amy and what a great salesperson you have in her. She knows the product and the company. Her personality and smile made for a good experience. We will be back to work with her again.


Nice Sales Woman

5
New Car Buyer on 04/14/2014

Customer Service: 5.0

Worked with Amy Kovein. Came right up to us and explained the dealership, the cars and the process with pride. Nice job Amy. Have recommend her to family and friends and I know several have already purchased from her. Thank you!


Very helpful and friendly

4.8
Heather McMullin on 04/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I went into look and possibly purchase a new car at your canton location. I was greeted by Amy Kovein who right away seemed very nice and genuine. She was extremely helpful and very knowledgeable. She answered all my questions and made me feel that she really did care about each individual customer and took her job seriously. I will refer any friends looking for a car to her! Thank you for your excellent customer service! Yours Truly, Heather McMullin


First time shopper

5
Nichole Bigler on 04/14/2014

Customer Service: 5.0

This is my first time shopping for a car without my dad. Amy at Cain Toyota made me feel comfortable. It was nice to have a female salesperson. I was worried that a man would try to make me feel like a kid. Thanks Amy for making me feel good. And thanks for all the information about your cars.


See Steve Slack at Cain Toyota

5
Kevin and Cathy on 04/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a 2013 Toyota Camry at another dealer. I have been taking my Camry to Cain Toyota for service and have found the experience to be excellent. My wife and I decided to replace her 2005 Toyota Avalon with a newer one. I found a certified used Avalon at Cain. I met Steve Slack who has been outstanding through the entire sales and sales follow-up process. Steve makes us feel like we are important to him and not just another sale. Steve keeps his word, communicates proactively and follows up to make sure every detail is handled. I would recommend Steve Slack and Cain Toyota to everyone. The facilities are beautiful, and the people and service are excellent.


Great Sales Exp.

5
JSnoden on 04/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a new Camry from Steve Slack. The whole process was very easy and understandable. I told him what I wanted and they got it for me! very pleased with Cain and all of their employees.


Cain customer for life!!

5
KLueffer on 04/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

What I thought would be a stressful experience quickly turned into an enjoyable one. I have bought many vehicles in the past but I have never bought new. I was at the dealership looking for a slightly used Camry when I was approached by a young man named Eric Meyer. He explained all of the current benefits of buying new and made what I thought would be impossible, into a better deal than I thought imaginable. Outside of the sales team everyone there seems very professional and dedicated to what they are doing. I will be purchasing from them again!


Great experience great saleman

4.3
Nan T on 04/12/2014

Customer Service: 5.0 Buying Process: 3.0 Overall Facilities: 5.0

Highly recommend Cain Toyota. We recently bought a Highlander. Our salesman Steve Slack was a true professional but in addition to that he was always a gentleman. Very helpful every time we went into dealership.


Excellent Service, Amazing Car, 2006 BMW M5

5
rcondezza on 04/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I Found my dream BMW online and then I contacted Cain BMW and I talked to John Romell, John was super nice and gave me all the information I wanted about the car and its history. The service was excellent and very friendly. Thank you John! Thank you Cain BMW, I am loving my car, great condition almost like new and so much fun. I would recomend to buy from them anytime.


Helpful and Friendly saleswoman, Amy at Cain Toyota

4
Cathy and Jime on 04/11/2014

Overall Facilities: 4.0

Recent, My husband and I were at Cain Toyota doing some window shopping. We were immediately greeted with a smile and a hand shake by Amy K. We did not know what we were looking for or if we were ready to purchase. Amy was very knowledgeable and took the time to listen to what we wanted in a car. She took her time with us and unfortunately, we did not purchase a car that day, but when then time comes to make that deal, we will be back to work with Amy. Thank you for your time and energy.


Great Customer Service

4.7
William on 04/11/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Buying a car is by far one of the most stressful purchases a person will ever make in their lifetime, so naturally, I was apprehensive when I first came to Cain Toyota. I worked with Amy Kovein on my purchase. She made the process an absolute breeze! She was very knowledgeable about the product and was able to answer all of my questions. She was personable, accessible and helped relieve all the stress of purchasing a car. This is the 5th car I've purchased in my lifetime and I've never had a more positive experience.


experience

5
P. Arbogast on 04/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I dealt with Amy Kovein . It was a wonderful experience. I will share with friends and family. I will be a repeat.


Excellent Service, Very Please !!!

5
Marwah Hmeidan on 04/11/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Dear Cain Motors (Scion), Two years ago I purchased a 2011 scion tc from your dealership but now wanted the brand new 2014 scion tc. I wanted the monogram series but didn't think it was possible. About a month ago I came in the dealership hoping to get the car. If it wasn't for Eric Meyer, I wouldn't be driving the car I'm driving today. He was very patient, helpful, and made my wish come true. I am very please with his performance and we will be back in the future for his business. My mom also gave him two thumbs up and she's very hard to please when it comes to buying a car. I will be mentioning to my friends and family to stop by your dealership when it's time for them to buy a car. Thank You for Everything, Amazing Job :))))))


Low pressure and very professional

5
Karma Clark on 04/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a 2014 Tacoma from Eric Meyer and he made it very easy for us. I didn't feel pressured at all. Eric was very professional, and I plan on buying my next car from him.


Cain Toyota

5
Katie M. on 04/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought my first car from Cain Toyota and had a great experience, so I recently went back when I decided to get another car. Steve is the salesman that I worked with and he was really helpful. I was unsure about which car I wanted to get so he helped me narrow it down, and make the best decision on which vehicle would work best for me. He even went as far as to make sure the car was meeting my expectations a few weeks after I got it. Everyone that I've met at Cain Toyota has been has been very friendly,honest, and helpful. I will continue getting my vehicle serviced at Cain and plan on getting my cars from them in the future.


Very Happy Customer

5
Kathy Mock on 04/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a 2014 Toyota Corolla sport that I really like. Working with Greg Owens was a very pleasant experience, he was very understanding and patience with me . I would highly recommend Greg and Cain Toyota. My first service appointment easy and pleasant. Love their new service area and showroom


Amazing from top to bottom!

5
Cali on 04/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Recently I had bought a 2010 Toyota Corolla from Steve Slack, an associate that works for Cain BMW/Toyota. Just when I thought I had no options when my '06 Ford took a halt, Steven and his finance team showed me the light! They worked with me until we found the best option and now I am in a car that I absolutely love! If I were to recommend a place to go to any one of my friends or family, this would be the place! Very attentive and understanding, never pushy. Steve took the time that was required and made sure that I got a good car for a very good price! Thank you Steve for everything you and your team helped me with!!!


THIS IS AN OUTSTANDING DEALERSHIP WHO STRIVES TO MAKE...

5
jason347 on 04/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

THIS IS AN OUTSTANDING DEALERSHIP WHO STRIVES TO MAKE YOUR BUYING EXPERIENCE A PLEASURE. NOT PUSHY WHATSOEVER. YOU TELL THEM WHAT YOU CAN AFFORD AND THEY'LL TRY TO MAKE IT WORK FOR YOU. THE PEOPLE I WORKED WITH ARE COMPETANT AND SHOW THEY VALUE THE BMW BRAND. CAIN IS AN OUTSTANDING DEALERSHIP AND I WOULD RECOMMEND THEM TO ANYONE LOOKING FOR EITHER A TOYOTA OR BMW. IF THEY DONT HAVE WHAT YOUR LOOKING FOR, THEY'LL FIND IT FOR YOU.


Both Greg and John are friendly and very patient as well...

4.8
gangliu on 03/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Both Greg and John are friendly and very patient as well as very well take careful of my wife and myself. Very enjoy and appreciate them.


John and team were very good. The car is exactly what we...

5
crauch56 on 03/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John and team were very good. The car is exactly what we needed as a family and are very pleased so far with it. The process was extremely smooth and John and Greg got me in and out very quickly. John took the time to go over the car with me, and I felt very prepared when I left the lot. I would definitely recommend Cain BMW and would buy from Cain in the future.


I have purchased several cars from this dealership, but...

5
Jerrybegue on 03/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased several cars from this dealership, but this was my first dealing with John Romell. He particularly added to the buying experience with a no nonsense style, that made the deal feel appropriate. His follow up after the sale has been exemplary, and if I have a need to purchase another BMW, I will definitely seek John out .


They do things right. Personable well-informed staff,...

5
EPMD on 03/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They do things right. Personable well-informed staff, great products, great service. I am impressed with their attention to details. I recommend them wholeheartedly to my friends.


I really would like to say how very professional John...

5
apetrosino on 03/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really would like to say how very professional John Romell was to my wife and I ....as a real estate broker/developer I pride myself on not pressuring any clients....John was that!...he answered all my questions ....you have a winner there....also the other sales associates and the people at Cain made this buying experience great... other competitors need to learn how Cain treats there clients so great...Again hats off to John Romell and Cain BMW.Tony Petrosino CSP330-760-4404


I have now bought 2 vehicles from John Romell since...

5
ringodan61 on 02/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have now bought 2 vehicles from John Romell since August 2011. John is a wonderful person to work with when you are looking to buy. I can not say enough good as to the personal treatment I received. John explained all my options to purchase and always speaks with me when I stop by the Cain BMW dealership. If you want a no pressure sales experience I encourage you to stop in and speak with John and you will not be disappointed. Cain BMW and John Romell rate 5 stars in every way, professional ,courteous with an outstanding sales and service department!


Excellent start to finish

5
Matt S on 01/31/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a 2006 Z4 from Cain BMW and worked with John Rommel. John was honest and not pushy. He was very clear on all of the car features. I needed a small repair after the purchase and Cain fixed it at no charge. The car is fun to drive and working with John and Cain BMW has made the car buying process a pleasure. I would definitely come back here to buy a car!


I located a specific vehicle on the lot of Cain BMW, a...

5
aiwapro on 12/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I located a specific vehicle on the lot of Cain BMW, a 2013 X5 35d. I contacted Cain BMW, and received a good experience. The pictures online of the vehicle were incorrect, and that was the only mishap. However, the Sales Advisor was not aware of this. After I showed him that the sticker and pictures were not correlating, he had pictures taken, and then emailed them to me. We scheduled a time for me to arrive onsite, and perform a test drove. I arrived a little later than anticipated, as I was coming from 3 hours away, so though I got to test drive, and agree to purchase terms, I was told it was too late in the day to purchase, and therefore take home the vehicle, which is understood, though was unfortunate for me, because of distance, and another 6 hours round-trip of driving. Overall, the experience was great, and I would visit Cain BMW again for sales, and potentially service, if I were closer. ;


Cain BMW and Toyota were very customer service oriented...

4.4
Kduffiel on 10/06/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Cain BMW and Toyota were very customer service oriented and friendly. I was there to make a trade and buy a new car. I had done my research and knew what manufacturer pricing were for the car I wanted. John Romell didn't play games. He brought me the best offer he could the first time. the price was below my expectations, which is always a good occurence for the buyer. I stayed within the budget I wanted and John order the exact car I wanted. He emailed and called to keep me updated on the whereabouts of my new car. He's also great at answering all emails that I have sent in a timely fashion. When looking for a new car I will definitely use John as my sales representative again. Thank you


Extremely helpful sales people!

4.5
Ann on 08/30/2013

Customer Service: 5.0 Buying Process: 4.0

Although we worked with 4 different people they were each very helpful in getting us into the car we wanted and at a price we wanted. Not pushy or pressured but willing to listen and direct us in the process. I would recommend this dealer to anyone looking for a car.


The best car purchasing experience I have ever had. It...

5
newbmwxone on 05/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The best car purchasing experience I have ever had. It was well worth the 50 minute drive to get there. I felt the best price was offered from the start based on my extensive research. It was not necessary for me to negotiate further because the price the client advisor offered was very sharp. I changed my financing company to one the dealership suggested based on their ability to get me the best APR. I customized the car initially online and the client advisor worked closely with me to track the car from Germany to the USA. He was right on target with its arrival date at his dealership. He walked me through every detail about the car when I picked it up. The client advisor and the finance manager each wrote me a personal note of appreciation and included my registration papers plus a request to keep in touch with any questions I might have in the future. I feel like I have invested in a relationship not just purchased a car. This is definitely a first. Oh, I might add I was in the process of moving 2100 miles away at the time. The process of purchasing my new BMW X1 was the most stress free experience of the entire move. And, the drive across the USA was fabulous, what a machine.


From our first contact with Cain BMW, we received...

5
Nancfer2013 on 04/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From our first contact with Cain BMW, we received excellent service. We were able to order our car exactly as we wanted. We were given updates on its'' progress. We walked into the dealership and was greeted by Brian Cain the owner. Brian then introduces us to John Rommel who walked us through the process. He showed us examples of options and colors. Upon delivery of our car, the process was simple. We arrived and all paperwork was ready to be signed. John then spent a great deal of time explaining our car and the options that we had chosen. John has followed up with us several times to check how things were going. He also has offered to sit down with us again to learn more about the vehicles options. We have had a service check and that was excellent as well. We were given a loaner car and away I went. When my car was finished I was told to pick it up at my convenience. What more could I ask for? I would highly recommend Cain BMW to anyone interested in a BMW. Thanks to the Cain team for all your help!


I visited Cain BMW in December of 2012. I was greeted by...

5
toothsean on 04/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I visited Cain BMW in December of 2012. I was greeted by John Romell. He is the most professional, sincere sales associate I've ever come in contact with. The sales process was completed in a timely fashion. John was never pushy and always accomodating. I really felt as though he was my personal concierge. I thank John and all who helped me at Cain BMW. I'll definitely be back when my new lease expires in 36 months. Thank You Again, Sean M. Mohn DDS


John Romell and Greg Haines made my purchase experience...

4
JeffCoward on 03/23/2013

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

John Romell and Greg Haines made my purchase experience at Cain BMW easy and enjoyable, delivering customer service in a friendly and professional manner. I will consider Cain BMW when making my next purchase.


Excellent sales & service in past as well as present,...

5
ammerman06 on 03/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent sales & service in past as well as present, Would do business again. Currently own 2 BMW both from Cain BMW. Satisfied with customer service and sales experience.


arrogant

1
J Schmidt on 03/10/2013

Buying Process: 1.0

This dealer must do very well. I don't see how they do it. I dealt with them years ago and recently. Very disrespectful to perspective customers.


The folks at Cain were wonderful. Most of our...

5
jonathansiefker on 02/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The folks at Cain were wonderful. Most of our negotiations were friendly, professional and respectful. They understood my needs, and I understood their position well. I have done business with them three times now, and each time they have exceeded my expectations. Thank you, John Romell and Brian Cain!


Should have listened to reviews.

1.7
WastedTime on 02/23/2013

Customer Service: 2.0 Buying Process: 1.0 Overall Facilities: 2.0

Spoke to John Romell, a sales associate, prior to viewing the car. We discussed the purchase price over the phone, and the condition of the car, which he assured me was pristine. Drove 3 hours to come look at the car, and were warmly welcomed by John, looked over the car and saw a some flaws that were not reported to us. We politely asked that they be fixed which would have costed no more than $100, which John was very receptive of. John Romell is a great salesman, and is the reason customers come to Cain. However, the manager is another story. He was very rude and arrogant, and acted as if he was doing us a favor by selling us a car- mind you we were paying cash. He refused to fix the minor flaws- sort of a take it or leave it attitude. Never have seen a manager this rude at other dealerships. Also, beware, he demanded a social security number from me, even though we were not financing. He told us it was "Company Policy" to log SS numbers, and refused to give us the policy in writing, or even assure us that the numbers would be kept private, and not used in a credit check of any kind. *The State of Ohio no longer requires Social Security numbers to process a sale, as long as you have a Ohio License.


John helped me with the order/purchase of my wife's...

5
aldaya on 02/21/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John helped me with the order/purchase of my wife's 2013 X5. It was a very painless process and the car was delivered in literally 2 weeks. The rear wiper fluid mechanism seriously malfunctioned within 2 weeks over a weekend, and John made sure that the car was picked up and loaner dropped off first thing on Monday. Versus the larger BMW dealership closer to my house, I would rather work with Cain who provides better personal service.


Kevin was great to work with. He provided every possible...

5
Bbiggie1 on 02/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kevin was great to work with. He provided every possible option available and communicated throughout the entire process. His commitment to our happiness and his total professional demeanor is what earned our business. He was aware that another dealer was competing for our purchase and his patience and friendly approach is what made our decision very easy to purchase from him. Greg made sure that all our questions were answered fully and that we were comfortable with not only the financial side of the purchase, but also that we were getting the vehicle that best suited our needs. Both gentlemen earned our business and will have furture business from us, when we decide to trade up or purchase another BMW.Great job to both of them!


I was nervous taking the plunge into buying my first BMW....

4.8
mcd2498 on 02/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was nervous taking the plunge into buying my first BMW. Charlie did a great job helping me decide between a 328i and 535i. I ended up choosing the 535i as it had the better overall value for the money. Charlie was very professional and not pushy at all. I told him what I needed in order to get the price and monthly payment that I wanted, and he made it happen in 5 minutes. I was even more impressed with the delivery of the vehicle the next day. The car was immaculate on the inside and out and looked like a brand new car! Charlie then did an excellent job at explaining all the bells and whistles that the car had to offer. Greg did a great job at the financing desk and had me in and out in a jiffy. Thanks again Charlie and the CAIN team, I will be back for my next purchase!


I found my current used vehicle at Cain BMW. I was...

5
AaronP_OH on 01/31/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found my current used vehicle at Cain BMW. I was driving up from Columbus so I wanted to make sure it was still available before I made the trip. The salesman, John Romell, was incredibly helpful. He had the car parked right outside the front door for me when I got there. This car was impeccable! I couldn't find a single thing I didn't like about it! And the price was VERY reasonable. They were open to negotiation as well! For the shape the vehicle was in (great), the miles (very low), the price was amazing. I bought the vehicle that day. John was genuinely friendly and knowledgeable. Not pushy whatsoever. He is the kind of sales associate you want to deal with. He even called me a week or so after just to see how it was going with the car! I'll definitely be going back to Cain for my next purchase!


2008 Honda Civic

5
Aaron on 01/28/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I found my current used vehicle at Cain BMW. I was driving up from Columbus so I wanted to make sure it was still available before I made the trip. The salesman, John Romell, was incredibly helpful. He had the car parked right outside the front door for me when I got there. This car was impeccable! I couldn't find a single thing I didn't like about it! And the price was VERY reasonable. They were open to negotiation as well! For the shape the vehicle was in (great), the miles (very low), the price was amazing. I bought the vehicle that day. John was genuinely friendly and knowledgeable. Not pushy whatsoever. He is the kind of sales associate you want to deal with. He even called me a week or so after just to see how it was going with the car! I'll definitely be going back to Cain for my next purchase!


I purchased a CPO BMW on the web. The price was fair and...

4.8
duncanrichard on 12/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I purchased a CPO BMW on the web. The price was fair and they arranged all transport for me. The car was a s promised and I am very satisfied.


We had a great experience and love our new (used)...

5
newcars2 on 12/13/2012

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience and love our new (used) vehicle. The whole crew is very friendly and not pushy in sales. They strive to meet your needs and dont waste your time showing you vehicles your not interested in. We will continue to make purchases through Cain in n. Canton. Thank you


The sales experience we had with John Romell was...

5
X3Xdrive on 12/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales experience we had with John Romell was excellent. I have already recommended Mr.Romell and Cain BMW to other friends and colleagues.I had a few issues with the X3 SAV post delivery that were eventually taken care of. I appreciated the service department's commitment to making everything right. Although I was initially frustrated with the problems, the service department worked with me to correct these issues.


John Romell was wonderful to work with. Genuinely...

5
kathryn.rod on 11/17/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Romell was wonderful to work with. Genuinely friendly and very knowledgeable, extremely patient. Very helpful after the sale - made sure I knew all features.


BMW 5-7 Days for Service Appt.

3
Service on 11/06/2012

Customer Service: 2.0 Buying Process: 3.0 Quality Of Repair: 4.0 Overall Facilities: 3.0

Cain BMW needs to wake up, I purchased my 2012 X5 from Cain, every time I call for a service appt. told 5-7 working days out! Are they kinding, they state we are busy, answer hire more techs! I am going back to Lexus, they always get you within 3 working days, and sometimes the same day. Find another dealer, pricing is average, service response is poor!


Erik was great. He provided excellent follow up and...

4.8
rybi55 on 10/01/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Erik was great. He provided excellent follow up and service. I flew into Canton from Chicago to buy a car with out seeing it first and Erik did not miss represent the car. He's a great honest straight forward salesman.


Cain BMW was the best car buying experience I have ever...

5
ezraik on 09/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cain BMW was the best car buying experience I have ever had. I am a fairly well informed out of town buyer looking for a quick, trouble free, no hassle deal on a 5 series BMW. Was looking for low mile used, however I saw a Cain ad on AutoTrader that had some aggressive prices on new vehicles so I called and spoke to John. They were so aggressive on pricing that it was a better deal for me to purchase a new 2012 rather than a used. As part of the deal I was trading in a vehicle, but due to the distance I could not bring the vehicle in for an advanced inspection. John asked me to send detailed pictures and a description and they quoted me a price over the phone and honored it when I arrived (no hassle over condition or other issues). This deal was so efficient that I was able to get it done with a couple of 10 minute phone calls and when I arrived I signed the papers and was on my way. I even requested that their finance group not waste my time trying to upsell me when I arrived, they didn't it was quick and easy. John and the folks at Cain are extremely professional and I will not hesitate to make a 3 hour drive to deal with them again. I highly recommend calling John if you are looking for a BMW.


This was our second purchase fron John. He makes the...

5
Kreuzon on 09/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was our second purchase fron John. He makes the buying experience enjoyable. We are in the market for a car for our daughter and will return to John/Cain for her car also.


Do Not Purchase a Car from Cain Toyota!!!

1
Disappointment on 09/27/2012

Customer Service: 1.0 Quality Of Repair: 1.0

Customer service was great prior to purchasing the vehicle. However, after I bought a BRAND NEW car from this dealership and experienced problems I never got my phone calls returned. I would leave a message, wait a few days, leave another message and still not hear from anyone. I would have to call and physically get a person on the phone before I would get a response to my messages. They did not take any ownership in the problems that I was having, since they were cosmetic. Frankly, it shouldn't matter, I purchased a car with 2 miles on it. I think a dealerships response and actions after purchase say a lot about the way the company is run. Honestly, they had more important things to do because they already got the commission from my purchase and there was no more money to be made from me. This is extremely disappointing. I don't want anyone to experience what I did because Cain Toyota is deceiving. The staff is very friendly and willing to go above and beyond to earn business, but that is all. They are not willing to take responsibility or right the problems they created. I don't want a response or apology from someone at Cain. There is nothing that can fix the problem at this point. I was very cooperative and gave ample time to handle the issues, but it's hard to get anywhere with folks who don't take ownership or responsibility in the cars they sell.


Very professional and very easy car buying experience. We...

5
abolgiano on 09/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very professional and very easy car buying experience. We came from another dealership after a not so pleasant experience and John and the Cain staff made it so easy. They were honest and straight forward. This was easily the best car buying experience I have had.


I had a wonderful experience working with Ryan and John....

5
jfrench33 on 07/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful experience working with Ryan and John. I highly recommend Cain BMW to anyone looking for a car at a reasonable price and work with John for a no-hassle friendly experience.Thank you Cain BMW for my BMW 328xi and for making my experience such an enjoyable one.


John Rommell was excellent to work with. He was...

5
emhines2 on 06/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Rommell was excellent to work with. He was responsive, prompt, professional and courteous. My purchase came together quickly and he worked with me every step of the way to make it happen on my timetable. He also minimized my wait at the dealership when I arrived to pick up my car, which I really appreciated since it was a 3 hour drive one way. This is my second purchase from Cain. As long as people like John continue to be there, it will not be my last.I do not know why this website requires a login to provide feedback. I would wager a lot of people provide great feedback then don't finish it when they get to the login/register screen.


John was very professional from my first contact by...

4.8
bamatake on 06/21/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

John was very professional from my first contact by phone. I bought a car over the phone, sight unseen, 300+ miles away, and would do it again in a heartbeat from this dealership thanks to John. He represented the car honestly and was happy to provide whatever information I asked for. He addressed my concerns and even reimbursed me for minor repairs weeks after I took the car home. I would not hesitate to recommend John Romell and Cain BMW for your BMW purchase.


Very good dealership

5
Samsin on 06/07/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought my 528XI .Don was excellent.All the pricing was completed on phone.Drove to pick up the car.Excellent facility.Will buy again,Sam Sin ha


Erik showed great customer service and the whole process...

4.8
Dwaynec on 05/23/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Erik showed great customer service and the whole process was very painless . He worked hard to get me close to the price I wanted. I was there with my wife and two young kids and the staff there was very accommodating to my family. I love my purchase and felt I good leaving the dealership not feeling like I got suckered. I would definitely recomend Erik and Cain BMW to anyone. Dwayne.


Highly Recommend

5
Camry Chris on 05/22/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was very impressed with the entire experience I had at Cain Toyota. The salesman, Robert, really listened to what we wanted and never tried to force us or pressure us into something else. He gave us several options and let us choose the best one. And the negotiating was very simple. He gave us a price and it was a little more than we wanted to spend but Robert really worked for us rather than trying to get us to just accept the price they originally offerred. We kind of met in the middle and we were very pleased. The whole process was very professional the whole way through. Would recommend Cain Toyota to anyone.


2002 VW PASSAT

2.7
Cait V on 05/17/2012

Buying Process: 4.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

I puchased this auto for cash, April 16, 2012 AWD Wagon with low mileage. After about 2 weeks sitting in the garage (nice weather, driving my sports car), I saw an oily spot on the garage floor; checked by placing a piece of cardboard on floor and located the spotting in the front of the car. I called the salesman, Ben and he told me to call service in the am which I did. Service told me they would be happy to check it out for $92. I called Ben next to see if there was anything he could do, left a voice mail, no call back. I know when to give up on a lost situation. Here's the thing. I had confidence that if I bought a car from a dealership, (rather than a used car dealer only), it would have been thoroughly examined and serviced before it was advertised on Cars.com. However, In less than 2 weeks, with very little driving, there was a problem. As of today, May 17th, I have put 203 miles on the car. I did not purchase the extended warrenty. Silly me, thinking the car would be fine for a while -- anyway. And I had not even received the title when the oily spotting occurred. My mechanic suggested that I call Cain, and I did, and now MY MAN is going to resolve the problem. It's a nice car, but I would not trust this dealership's service. MY MECHANIC will be giving giving any future purchase a THOROUGH checkup. Cait. ps. Had Park Subaru pull 2 wagons out from under me 'cause they failed their inspections. They sound very trustworthy. pps As to recommending this dealer, I might with much cautioning So there no YES/NO, just a qualified MAYBE.


I bought a pre-owned Audi from Cain, and John Romell was...

5
R Lays on 05/12/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a pre-owned Audi from Cain, and John Romell was my salesman. He was very friendly and helpful. He assisted me with my initial inspection and test drive, answered my questions, and also arranged to hold the car while I moved the money into place to make the purchase. When I returned to get the car, John had it ready and waiting and provided a detailed explanation of systems and operations to my wife.I would, without hestitation, do business with Cain again, and would be pleased to work with John at that time. These folks are careful to communicate well and do precisely what they promise - and then they exceed expectations!I would describe Cain BMW as the example of how an auto dealer should be: Honest, Attentive, Polite, Thorough, and Friendly. And the ownership is very attntive to the quality of service they extend - only that service that they would expect to receive.


John provided the information I needed so that I could...

5
rsm123 on 05/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

John provided the information I needed so that I could make my own decision to lease a new BMW 3 Series (AWD) from Cain. No pressure. Good technical information about the car from John. Good follow up from John. Finally, the whole process did not take that long at Cain BMW (spending hours at a car dealership to buy a car seems pretty 1970's). I will recommend John to my friends.


LOSS of EASY Sale!!! d/t NO negotiations~

1
easy car buyer on 05/09/2012

Customer Service: 1.0 Buying Process: 1.0

Superior customer service is the most important part of any business! Unfortunately this company lacks this very vital piece of business equtiette. My husband and I are in the market for a specific vehicle with reasonable price expectations to be paid. First, we emailed via cars.com. No response received. We should have known it was a no go at that point; however we decided to reach out yet again. We email again. No response. Then third shot, we called. A sales person from this dealership (without any formal/professional intro) states they do NOT degotiate. What CAR dealership does absolutely no negotiations?!?!?! He did not even ask if we had a trade. What a joke of a car dealership. I would never want to deal with a company that is so infexible. Thank goodness we avoided the hassle of dealing with such a place!


I just bought a new car from Cain BMW and had excellent,...

4.8
dbeldenjr on 05/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I just bought a new car from Cain BMW and had excellent, friendly, speedy service from John Romell and his colleagues there. The trade-in and preparation of the new car went without a hitch, and I would recommend Cain to a prospective buyer.


My experience was great. John was extremely helpfull and...

5
tmrothermel on 05/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was great. John was extremely helpfull and very thorough. I was updated via phone many times to let me know the progress of my car which was built. It came in earlier than expected which was also pleasant. I went to several different dealers and cain and John were head and shoulders better than the others. From price to friendliness and everything in between. recommend strongly to anyone.


The dealership puts an emphasis on service, and they do...

4.6
mbenning on 05/05/2012

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The dealership puts an emphasis on service, and they do not forfeit quality for price. I did an extensive amount of research prior to purchasing my certified pre-owned vehicle (and visited several other dealers for similar vehicles); not only did I get the best price on my trade-in and the best comparable price on the vehicle, I also found everyone more amicable to work with in the trade/purchase.


The main reason that I went to Cain was due to trust. I...

5
Partyof7 on 04/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The main reason that I went to Cain was due to trust. I just purchased my 6th (2 new and 4 used)vehicle from the dealership and have always been impressed with the customer service, no excuses on why things can't be done and always pursuing a way to make a deal. I have never felt that I walked away with anything less than a fair deal, and in some cases felt that I was offered a great deal. The sales staff will work with the customer and will not hide behind the "magic curtain" with the sales manager. All dealings are on the table.Quality staff, service, ownership and dealership.Personally, I will be moving out of state in the next several months and will return to Cain for my vehicle purchases, because the trust that has developed is not easy to find in any car dealership.


I found the vehicle I purchased on the internet. I...

5
dc1516 on 04/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found the vehicle I purchased on the internet. I chatted with John on the website.The next day we went to look at the vehicle. Test drove it and bought it. And the price was more economical then the internet listed price was. We got a great car at a great price. I recommend them to everyone. Good job, people.


John worked dillegently to help us purchase our car. We...

4.8
grossholz on 04/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

John worked dillegently to help us purchase our car. We were not even looking to buy the day we stopped. The friendliness and willingness to come to an agreement we were both satisfied with paid off. I would highly recommend John Romell and Cain BMW to my friends and family who are in the market for a vehicle! The financing department was great as well! They also worked very hard to make sure my husband and I were happy with the terms and conditions! Kudos to the whole dealership!


The service was very professional and thorough. I really...

5
etsmith86 on 04/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service was very professional and thorough. I really appreciate the help and education I received from Erik Worley. This was my first time purchasing a car and it was very enjoyable.


used car purchase

2
ac1985 on 03/18/2012

Customer Service: 1.0 Buying Process: 2.0 Quality Of Repair: 3.0 Overall Facilities: 2.0

horrible customer service..no negotiations about the price of the vehicle u trying to purchase..


Was referred to Cain by a friend. They had the car with...

5
dmayrer on 03/07/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was referred to Cain by a friend. They had the car with the option package and color combination I was looking for at a market leading price. The experience was fast, very friendly and I have been contacted several times post-sale in follow up. One of the best car buying experiences I have ever had.


Did business over the phone and 80 miles away in less...

5
Mguehl on 03/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Did business over the phone and 80 miles away in less than a day Fast, efficient and attentive. Will definitely be back and highly recommend.


John Romell was helpful, but not pushy. He answered all...

5
rayna1111 on 03/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Romell was helpful, but not pushy. He answered all my questions and was very patient. Not once during my experience did he or anyone else there make me feel like I was dealing with your typical slimy car salesmen. They were friendly and I truly felt like I got the best deal without having to haggle or play games. I got a great deal on an AMAZING car. I LOVE MY CAR!! The whole process was quick and completely painless. It was without a doubt the best car buying experience I've ever had (which I make a point to tell everyone) and I look forward to doing more business with Cain BMW in the future.


I recently purchased a certified toyota corolla from this...

5
pamelaorban on 02/16/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a certified toyota corolla from this dealership. Work directly with John Romell. My experience was excellent, John treated me well. I will recommend Cain Motors to anyone looking to buy. Thanks John!


I have bought/leased 3 BMWs previously through Cain BMW. ...

5
alexerophon on 02/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought/leased 3 BMWs previously through Cain BMW. I have had nothing but a great experience dealing with this dealership. I have had great interactions with my sale's representative. Even though I moved to Florida, I still deal with this dealership in North Canton, Ohio because they provide the best pricing of any BMW dealership that I have dealt with. I handled my latest transaction, BMW X5, over the phone with John Romell and after talking with him for 10 minutes, we secured a great lease deal. I strongly recommend this dealership and John Romell to anyone looking to buy or lease a BMW.


The gentlemen at Cain BMW know how to get the job done...

5
erman123 on 02/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The gentlemen at Cain BMW know how to get the job done and treat people with the respect that they deserve. I have worked with other BMW dealerships in Akron, Columbus, Toledo, Milwaukee, and Chicago, but none of them compare to the overall feel of Cain BMW. Cain is a small town dealership and has the feel and personality that I appreciate and they offer all of the services of a much larger dealership.I am a one-time returning customer, but had never worked with John Romell before. There was no pressure from John and he literally let me drive the deal. We had such a blast working together, so much so that four days later I returned to purchase a second car from the showroom floor. John worked with me to efficiently coordinate both auto sales and preparation so that the cars were ready as soon as we were done with paperwork and a cup of coffee. I hope that Cain understands the gem that they have in John Romell. He is a good man and helps to make the team at Cain successful. While I would never expect John or anyone else to completely bend over backward to please me, they sure know how to make their customers pleased. And I know that John was thrilled to have me as a customer. I could see it in him, hear it from him, and his handshake told me everything I needed to know. Thank you John.The service department is much improved from the first experience I had with them back in 2006/2007. They have made some changes that I am so glad to see. No more do I get responses that seem doctored and filled with corporate vagueness. Mark Lamp and Chris House are doing a great job and the technician that I know only as "Tara's husband" is fan-tas-tic. Not that anyone is bad, I am just glad and thankful to have him working on my cars. He knows what he is doing.If my review does not give you enough indication that you should take your business to Cain, then fine, please go elsewhere. You'll kick yourself after you realize the error that you have made.


I give this dealership the best ratings ever! They were...

5
moocher283 on 02/11/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I give this dealership the best ratings ever! They were super friendly was not pushy by any means and did not try to sell me just a car. I went in looking they ran the numbers and gave me a great deal! Most dealerships just try to sell you a car and make money doesn't matter what car it is this dealership was the complete opposite! I had to have a alignment done the service department was just a great and in a timely manner! I would recommend this dealership to everyone I know!!! Thanks again Cain BMW!!


John Romell is an extremely courteous, knowledgeable, and...

5
woodruffjh on 01/22/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Romell is an extremely courteous, knowledgeable, and honest salesperson. I usually don't enjoy the car buying experience, but this time it was very pleasant. I intend to give Cain BMW all of my new and used car business and have recommended them to my friends and family. Everybody at Cain with whom I interacted was friendly and helpful. Highly recommended!


Both Eric and Randy went out of their way to make the...

5
Nancy gainer on 01/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Both Eric and Randy went out of their way to make the purchase of our first BMW and a used jeep both easy and pleasurable! We feel satisfied we acquired both quality vehicles and good deals. We I'll definitely be back in the future. The Jeff Gainer family


Buy from Robert

4.7
satisfied on 01/03/2012

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I have purchased two Camrys from Cain, both times Robert was my sales guy. The second car I bought, I started with another guy and Robert came in on his day off to drop something off, he finished the sale. He is honest and straight forward. All was great until financing, the one guy said my rate was gonna be like 8%. I have never had a rate that high, mind you I have bought several cars. The next day they called me with the rate where it was supposed to be. Just be aware of your financing options, like all dealers you must watch.


Great dealership, pricing was fair and service was great....

4.8
bmwohio on 01/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great dealership, pricing was fair and service was great. Purchased the X5 over the phone, they located the exact unit and delivered in 3 days. Two issues, the dealership does not have enough loaners and they do not offer free car was (like Lexus), only offer when in for service---CHEAP for a lux dealership!


I have given this review because of honesty. I called...

5
donnaleffel on 12/29/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have given this review because of honesty. I called the dealership and spoke with Erik Worley who answered all my questions about the car I called on with honest answers he gave me all the information I needed to decide if I was going to purchase the car. This decision took a few days, but with great negotiations between Erik and myself I made the decision to purchase the car. We received a fair amount for our trade in which also helped with the decision. Our time at the dealership was relaxed and we were able to drive our car home the same day.


My husband and I have a local BMW dealer we could have...

5
cassiewhit31 on 12/22/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I have a local BMW dealer we could have dealt with but decided to go to Cain based on our initial experience. After a few months, we went back to Erik to purchase a BMW. Erik went out of his way to understand our needs and really get to know us. He added such a personal touch by talking about his family and kids and asking about ours. It was a great experience. I would recommend Cain BMW and Erik to family and friends.


JOHN WAS A VERY FRIENDLY SALESMAN,DEALING WITH HIM WAS A...

4.8
CARLA FULK on 12/12/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

JOHN WAS A VERY FRIENDLY SALESMAN,DEALING WITH HIM WAS A GREAT EXPERIENCE.WHEN I BOUGHT MY HUMMER HE WAS VERY HELPFUL AND MADE SURE EVERY DETAIL I ADDRESSED WAS TAKEN CARE OF.I WAS IMPRESSED BY THE THANK YOU LETTERS AND I KNOW IF I HAVE ANY PROBLEMS I FEEL CONFIDENT THEY WILL BE THERE TO HELP. VERY SATISIFIED CUSTOMER CARLA FULK


John was very informative and was not pushy. We felt...

4.8
ssbaseball3 on 12/01/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

John was very informative and was not pushy. We felt like we got a fair deal on the car. The door was not functioning properly and they did an I owe you, bringing up a loaner car to us. They are still woking with us to remedy another problem with the car. The guy who did our financing was very friendly and informative as well. I would recommend this dealership.


We had a very good experience with CainBMW when we bought...

5
ravigadi on 11/29/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a very good experience with CainBMW when we bought X5. John was very cordial and was knowledgeable; answered all our questions and made our purchase an easy task.


I drove from Prospect, KY to N. Canton, OH on Sunday...

5
BISSELL on 11/23/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I drove from Prospect, KY to N. Canton, OH on Sunday night to buy a 2008 650 BMW CPO convertible from Erik Worley of Cain BMW. This was a wonderful experience. I have bought a lot of great cars over the last 40 years. Never have I had a car salesman offer to buy my dinner (on his day off). I declined his invitation, because I would arrive well after the dinner hour. But I was really impressed by this was a true example of going "beyond the call of duty".As agreed I met Erik at 9 am sharp at Cain. The beautiful car was just as Erik had represented in several phone calls.Cain and Erik were very easy to work with and did everything they promised.I would highly reccomend Erik and Cain BMW.Overall this was a great experience. I definitely will give Erik and Cain a look, when I purchase my next vehicle.J. B. ROBERTSPROSPECT, KY


Erik was very helpful. I felt he was honest with me when...

5
ray34187 on 11/18/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik was very helpful. I felt he was honest with me when we discussed price of the vehicle and my trade. I am very pleased with my purchase and would recommend Erik to my friends.


Pleasant experience

4.7
pumeler on 11/15/2011

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

Fairly low pressure sales team. No real issues to complain about. Asked for balancing on the tires before we took and and it wasn't an issue. I'd buy from them again.


Many dealers in the Columbus area are not helpful, or...

5
RLTin on 11/10/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Many dealers in the Columbus area are not helpful, or customer oriented as they have the monopoly on the cars being sold in the area - without competition. Erik was fabulous to work with, and has demonstrated his willingness to work with his customer in order to get them to drive off in their car of choice and deal! I am very pleased of the 2.5 hour drive outcome, and will be recommending Cain BMW/Toyota; with the cards I have placed near my work printer, and on the advert board. Well done Erik; and thank you so much. (Also, cudos to the financial representative who worked with me and obtained the loan with an acceptable interest rate - Chris F.) The car is great! Thanks again! I will see you for my next vehicle!


Erik was great to work with I will return. Erik and Chris...

5
david1111 on 11/10/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik was great to work with I will return. Erik and Chris made car buying easy. i was surprised how comfortable they made me feel.


Greg was very approachable and informative. My customer...

5
lisahuntsman on 11/09/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Greg was very approachable and informative. My customer care experience in working with him while purchasing my first BMW Dealership was excellent. I was previously a Lexus client and I'm very happy with my conversion to BMW. Lisa Huntsman


John was great! Very friendly, professional and...

4.6
dlang0517 on 11/08/2011

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

John was great! Very friendly, professional and courteous. I flew in from out of town to get the car and was promptly picked up at the airport by a representative from the dealership. The only problem was on the mechanical side of things. Halfway through driving the car back home my oil light went on. I discovered the vehicle was very low on oil and did not get inspected properly. I called John and he was very quick to help rectify the issue. They reimbursmed me for the oil change and were very courteous and helpful with the whole situation.


I did not feel pressured into buying something and I...

4.6
Minor on 11/04/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

I did not feel pressured into buying something and I received the answers to the questions I asked, not information I did not want to hear. Each person I met and spoke with with was very polite and nice to me and my family.


Internet transaction. John Rommel was...

5
stevendandalides on 11/01/2011

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Internet transaction. John Rommel was excellent-----efficient, honest, straightforward. He is one of the few car salespeople that have delivered everything that they have promised witihout needing to be reminded. I have absolutely nothing but good things to say about my internet sales experience----and this was for an impossible to acquire 1 M Coupe. I will certainly contact John Rommel at Cain BMW first when I am ready to purchase my next new BMW.


Erik Worley at Cain BMW was very knowledgable and fun to...

5
jens72 on 10/31/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik Worley at Cain BMW was very knowledgable and fun to work with. I felt at ease the entire time and was never pressured. I chose Cain after visiting the Akron BMW dealer where I did feel pressured and did not get the follow up that I was looking for. I would highly recommend Cain BMW & especially Erik. You will not be let down.


Purchased a 2011 BMW X5 35d from Greg Haines at Cain BMW;...

5
rustyrus10 on 10/25/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased a 2011 BMW X5 35d from Greg Haines at Cain BMW; both Greg as well as the entire Cain establishment was a first-class professional operation to deal with. A true seamless transaction with no "salesmen games". Greg was very up front and honest from the get-go and provided me a very fair trade number (on two different occasions in which I accepted both offers). I actually live much closer to another authorized BMW dealership in the Akron area but had worked with them in the past on a vehicle other than BMW and was very unhappy with no only the "price games" but also the service. I always felt as if they were doing me a favor instead of simply helping a customer... Cain on the other hand has been quite the opposite. They acknowledge that I am a paying customer through their actions - this is something we all deserve to experience when purchasing vehicles.I would highly recommend Greg Haines and Cain BMW for anyone looking for a BMW or a high-end used vehicle in the NE Ohio area.


Representative (Greg) was professional and took the time...

5
longstreth on 10/25/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Representative (Greg) was professional and took the time necessary to answer my questions. He has followed up several times to make sure all is ging well and that I'm happy.


I live in Columbus. I was interested in a couple of...

5
green_akron on 10/25/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I live in Columbus. I was interested in a couple of vehicles from Cain BMW. My dad who lives in Akron went to check the vehicles out and met salesman Erik Worley. My dad test drove the vehicles and talked to Erik about what type of deal could be done. I contaced Erik via phone and we set a time for me to come up to Cain and test drive the vehicles. I knew approximately what type of deal I would be making before I made the 2 hour trip. I met Erik, decided on a vehicle, and drove it home that day. The process was stress free and I had a great experience with Erik. There was no pressure or hidden fees. Everything was up front and simple. Appreciate the honesty and integrity. I would make the drive again if I was shopping for another vehicle.


From the very first visit I had such a wonderful...

4.8
mollykerr on 10/25/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From the very first visit I had such a wonderful experience. Randy Turner showed me a couple small SUVs that I woudl be interested and let me test drive the ones that I was interested in. All of the questions I had were answered and I didn't feel rushed or hurried to make a decision. I loved the fact that I was able to take the car home for a couple days to see if it was what I really wanted. I then found a couple things wrong that I wanted checked before I did purchase the vehichle. Greg got me right in to the shop and gave me a wonderful rental car while the Escape was being looked at and fixed. I had such a great experience and everyone was very friendly and explained all of my questions and didn't try to sell me something that I didn't need or want. I love my new car and I would recommend this dealership to anyone!


My overall experience leasing my new car was very good....

4.8
Brian Agnes on 10/24/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My overall experience leasing my new car was very good. Their was no pressure to make a deal. My sales person Tony was very knowledgeable and friendly, along with the finance person. Once again very satisfied. I would highly recommend this dealer ship.


Eric was very thorough with the paperwork process and...

5
evansj on 10/22/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Eric was very thorough with the paperwork process and explaining the features of the X3. He took us on a test drive and answered all our questions. It was a pleasure working with Eric which made the process of purchasing our new vehicle a very pleasant experience.


A very smooth transaction and great staff. Erik Worley...

5
bvbimmer on 10/13/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A very smooth transaction and great staff. Erik Worley did more than most would have done to accomodate my needs which resulted in an overal great experience at Cain.


I recently purchased a 2009 CPO BMW from Eric Worley. He...

5
jdr1wiz on 10/10/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a 2009 CPO BMW from Eric Worley. He was very knowledgeable, friendly, and not pushy at all. This is the second vehicle I have purchased from Cain, and I trust their staff and their pricing is fair.


Our purchase of a new 335i was very easy and pleasant. ...

5
S. Trascik on 10/01/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our purchase of a new 335i was very easy and pleasant. John was very professional, courteous and knowledgable. Would recommend John and Cain to our family and friends. The car is great and we enjoyed the total buying experience.


We just purchased a Mercedes R350 with Erik at Cain BMW. ...

5
AllyBuss on 09/28/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just purchased a Mercedes R350 with Erik at Cain BMW. This was the most pleasant, customer service oriented experience for purchasing a vehicle we have ever had. I would highly recommend him to friends and colleagues. His level of professionalism, and soft selling made this experience easy and enjoyable. We will only purchase vehicles from Cain BMW in the future. I give them an A+.


Overall experience was very positive. Sales...

5
vxcastel on 09/23/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall experience was very positive. Sales Representative (Erik) was professional and took the time necessary to answer my questions. He went the extra mile to handle a few miscellanous odds and ends to prep the vehicle while I waited. It was nice to be introduced to others in the dealership that I may be working with in the future - service department and his sales manager. It was nice to put faces and names together.


The salesman was very friendly and helpful. He was...

5
donhurtuk on 09/21/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The salesman was very friendly and helpful. He was pleasant during my test drive and not pushy. He could answer all of my questions. During my negotiations he was not combative but very supportive. I thought I ended up with a good price and I am extremely happy with my car. All in all it was a very good experience, probably my best yet. And I have been buying or leasing cars for over 40 years.


Erik was very patient and worked with me on what I wanted...

5
ashcomn on 09/19/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik was very patient and worked with me on what I wanted and needed. The showroom and customer waiting area was spotless, and all employeers were very friendly. It is a very professional atmosphere. I thought I would buy my certified used BMW in South Carolina, where I have a second home, but after visiting their showroom, the personnel turned me off. I waited until I returned to Ohio and am pleased that I did. My sales person, Erik Worley, was friendly and knowledgeable. His follow-up has been extraordinary, asnd much appreciated. I have heard the service is beyond expectations, and look forward to experiencing that also.


Working with John Romell was a very positive experience...

5
hc1234 on 08/27/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with John Romell was a very positive experience when looking for a vehicle. He was very helpful, and we appreciated his patience in answering any question we had. He made sure we knew how to use the features in the vehicle on the day we picked it up. We would consider this dealership for any future vehicle purchase.


BEWARE USED CAR BUYERS!!! This has to be the worst...

2
sincere1 on 08/01/2011

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 1.0

BEWARE USED CAR BUYERS!!! This has to be the worst purchasing experience of a used vehicle I ever had. All I can do is forwarn any person even remotely considering purchasing a used vehicle from this Cain BMW dealership is to stay as far away from them as possible. The dealership and the sales personnel are very aware of any " lemons" on the lot. If a vehicle has been there for close to 3 months there is a reason. I highly recommend having an outside mechanic not affiliated with the dealership do a complete vehicle check PRIOR to purchase, mechanically and body , for a fee that you will never regret paying for. I did not do this, and regretably the vehicle I purchased is an outright LEMON verified as such by 2 independant licensed mechanic sources. This dealership has refused to take the car back. Go to a dealer who will exchange the car in 30 days if you are not satisified.( Those dealers do exist.) Do not trust their acting and pretended niceness. These guys are there to get your money period. You are nothing to any of them. And if this transaction involves deceit and outright fabrication, it is the norm for these guys or masters of thievery/crooks at Cain! Again, do not trust this dealership. I do not take time to write this type of remark unless it is really necessary and in good conscience the correct thing or path to follow. Guess the Cain money machine will screw the average joe. THIS MISTAKE OF GIVING THEM YOUR BUSINESS WILL AFFECT YOU IN A NEGATIVE FINANCIALLY AND EMOTIONALLY.


John was very helpful in answering all my questions. ...

5
Mbelgya on 07/20/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John was very helpful in answering all my questions. Very good first experience with Cain BMW. I highly recommend to this dealership to someone interested in a BMW.


2011 Toyota Tundra

5
gklapp on 07/09/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Brandon Greene worked with me from beginning to end on my purchase of a 2011 Tundra. He worked very hard in locating one in Pennsylvania. He answered all my questions. Offered to take his personal time to help with accessories including coming to my house to drop off my remote start on my vehicle I traded in. I will certainly advise everyone I know to see him directly when in the market for a new car purchase or lease. Thank You very much Guy Klapp Executive Directer of the Faber Foundation


There was no pressure - I got all the information that I...

4.6
Ravi.Krovi on 06/14/2011

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

There was no pressure - I got all the information that I Needed from Eric. It was also hassle free and an easy buying experience. IF I had to buy another BMW - I would certainly go to Cain BMW.


Disappointed

1
DMish on 04/30/2011

Customer Service: 1.0

Burton said he wuld call me back, I gave all my info. He never called. Still didn't purchase but didn't seemed too welcomed This is based on my Cars.com experience with Cain


I visited three BMW dealerships in my area (NE Ohio); the...

5
rustyrus10 on 03/29/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I visited three BMW dealerships in my area (NE Ohio); the first(in Akron) was typical salesmen-high pressure environment with old-school mentality price games. The second (Cleveland) didn't seem too motivated to sell me a car. At the first sign of me wanting to negotiate the price down it was almost as if they were done talking to me and at one point actually told me to go to another dealership (after referencing a trade-in value offered to me from their nearest competitor). "That's a good deal, I would take it" are the exact words the salesman told me - this was within my first conversation with them. Never indicated a price match or willingness to move on price whatsoever. So, I took his advice, went to his competitor (Cain in N.Canton) and ordered and brand-new fully loaded X5. Greg from the Cain dealership was very easy to work with, no pressure, no hassles; first-class operation. We did play the price game somewhat but was done tastefully. I would definitely recommend this dealership (as well as vehicle) to anyone who would ask.


I visited at least 15 different dealerships in my search...

4.8
nanpamer12 on 03/29/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I visited at least 15 different dealerships in my search for the right car and right dealership. I found most dealers to have the typical salesmen that I would expect. I won't take my time or the reader's time to complain about the other salesmen. Incompetence, obnoxious, clueless..... wow!Greg Haines, from CAIN BMW in North Canton, in contrast to the others, was great to work with from start to finish. He demonstrated courtesy, kindness, competence, knowledge, and professionalism.As a result of this experience, I purchased a new BMW X5. I will recommend the CAIN dealership to others. Also, my initial contact with Steve Martin in parts has also been very positive. I will look forward to dealing with Steve in the future as well.thanks..rodpamer


Erik was extremely professional, courteous, provided...

5
shelld on 03/21/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik was extremely professional, courteous, provided various options, open to negotiation. I rated the customer service great, b/c welcoming atmosphere, associate was attentive to my concerns and needs. The quality of the vehicle is very good. Everyone within Cain BMW extremely friendly, and courteous. I would highly recommend Erik as well as dealership to others based on my experience.


Erik did a good job showing me my options. He seemed...

5
danielcharlick on 03/20/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik did a good job showing me my options.He seemed honest and genuinely interested in helping me find the car I would like best.He arranged a lease for me that fit my price and timing needs and even arranged for a weekend test drive of the car I was interested in.I guess it worked!


I stopped by Cain BMW to look for an X5 that was...

5
Pat Perkins on 03/15/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stopped by Cain BMW to look for an X5 that was advertised. Erik Worley offered the customer service that you can only find at a first class dealership. He was knowledgeable about the car, helpful in answering my questions and showed patience during my decisions. With his guidance Cain's worked with me on a price and had my car ready when I arrived to pick it up. Everyone was friendly and extrememly professional. It was a wonderful experience and I look forword to working with Erik and Cain's again in the future. I will definitely recommend Cain's to family and friends.


John gave excellent customer service by coming in on his...

5
bodi044 on 03/08/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John gave excellent customer service by coming in on his day off to test drive the vehicle with me. The dealership personnel were very professional and courteous. After delivering the vehicle there was a vibration. When I called and told John of the issue I encountered he told me to bring it in and it would be taken care of at no cost to me. That service will bring me back to Cain in the future.


First off, Cain dealership lobby is empowering and the...

5
stacefisch06 on 03/01/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First off, Cain dealership lobby is empowering and the welcoming bodies make it difficult not to want a mutual, long-term relationship. Both employees exhibited professionalism and provided distinguishing service. John was determined to arrange follow ups and seal the deal, as well as fulfill finicky requests that I propsed to him. Furthermore, Chris was able to excel my expectations with my financing the vehicle of choice and exhausted all options for a lower interest rate. John and Chris answered all questions without frustration or annoyance and was pleased to earn my business. Both these representatives made this "necessary evil" purchase the most exciting and yet fulfilling. I am determined that I will continue to be a client at Cain BMW for many years to come.


I came in knowing what I wanted and Erik helped me by...

5
MichaelStokey on 03/01/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in knowing what I wanted and Erik helped me by explaining the differences in the vehicles he had on the lot. He took care of the the test drive, financing & was very pleasant to work with. Everyone at the dealership was helpful and made us feel very comfortable with our purchase.


I recently purchased my X5 from Erik Worley at Cain BMW...

5
danwalte on 02/27/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased my X5 from Erik Worley at Cain BMW and found the transaction to be an all-around satisfying experience. I am from southwest Ohio, so Cain BMW is a significant drive; however, Erik and his sales manager were fair to deal with and there were no surprises when I showed up to take the car home. I will certainly consider Cain BMW in any future car purchases.


Erik did an excellent job in selling used vehicle. Very...

5
abattag5 on 02/26/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik did an excellent job in selling used vehicle. Very friendly and I would call him again, i will also recommend friends to Cain BMW. Also were very helpful in finding appropriate financing. My next vehicle will be purchased from Cain BMW.Anthony Battaglia


Erik at Cain was wonderful to work with-we had some...

5
laurelgreen on 02/25/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik at Cain was wonderful to work with-we had some specific details that were needed in our next vehicle and he understood our needs and even made some great suggestions. The service team that prepped our vehicle were super nice-and had the car in top notch condition for us to drive away with. Overall the best car buying experience we have ever had!


I saw this BMW on autotrader.com. I called the number...

5
bagleason on 02/24/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I saw this BMW on autotrader.com. I called the number provided and left a message. Greg called me back in a timely manner. He had all info for the car as well as a few pictures of the blemishes on the car. He instructed me on how to fill the credit app out and I submitted it. I was suprised to see how fast he got back with me. I live about 4 hours away and he even helped me with directions to the store. Once I arrived, he let me take a test drive and explained a few features. After the quick purchase, he spent well over an hour explaining features as well as linking my Blackberry to the Bluetooth feature. I was extremely happy with the experience overall! I left a few CDs behind and he said he would mail them along with my plate that we struggled to get off my trade. Greg was by far the BEST car salesmen I have ever worked with! He wasen't pushy...but informative. I felt that he read my needs and intentions very well! :)Thanks,Benjamin GleasonFort Wayne, IN


Great experience. Friendly and prompt with...

5
S T on 02/24/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience. Friendly and prompt with communication. Onine purchase. Car was as decribed and arrived promptly. Great Price andpainless negotiation. Great Sales person - Erik Worley. Highly recommend this operation. No issues whatsoever. Happy Customer!


Pretty much an all around great experience. Sales person...

4.8
Ulukia on 02/24/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Pretty much an all around great experience. Sales person was very friendly and a pleasure to do business with. Car was in great shape inside and out and bought for less than sticker price without a need to haggle. Only one item of note was that there were some issues with the car after sale, some of which could have been avoided if I had asked but each issue was repaired and paid for by them as well a loaner vehicle provided. Will definitely recommend and will return for servicing and future purchases.


I recently purchased a 2006 used Acura TL from Cain BMW....

5
JJR0022 on 02/24/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a 2006 used Acura TL from Cain BMW. I thought the dealership conducted the sale with a high level professionalism and honesty. They addressed any concerns I had about the vehicle both before and after I purchased it. The previous owner had left 5 compact discs jammed in the stereo and Cain paid to have it repaired even after I had agreed to buy the car. Clearly this is a dealership that does things the right way and operates with integrity.


Eric was very pleasant to work with and very eager to...

5
gaygenx on 02/23/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Eric was very pleasant to work with and very eager to assist and answer questions. Dealership was inviting and clean. The used car I selected needed an item repaired as part of the purchase, and that was done quickly and correct the first time. If more dealers had employees like Cain BMW, people would be more at ease when having to purchase vehicles. I would be very comfortable in recommending any of my friends and family to ask for Eric for any future purchases.


I purchased a used BMW for my husband for Christmas. ...

5
gaild on 02/23/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a used BMW for my husband for Christmas. Erik was great at working with our son, who lives in the area, and me, I live in Buckhannon, WV. With his help, everything went smoothly and I was able to suprise my husband. My husband loves his car.


I LOVE my new 07 BMW 328xi and found Cain to be...

5
lopezjm5 on 02/23/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I LOVE my new 07 BMW 328xi and found Cain to be professional, personable and competitively priced. Everyone was courteous and helpful. The value of the vehicle is a given and the staff at Cain was no exception. I would highly recommend Cain for the purchase of a BMW.


$39,877

Mileage: 40114

Color: Silver

Transmission: 8 speed Automatic

Body Style: Sedan

City: North Canton, OH

Engine Type: 3.0L Turbo I6 335hp 332ft. lbs.

$42,500

Mileage: 8795

Color: Black

Transmission: 8-speed Automatic

Body Style: Sedan

City: North Canton, OH

Engine Type: 2.0L Turbo I4 255hp 295ft. lbs.

$39,877

Mileage: 30348

Color: Blue

Transmission: 8 speed Automatic

Body Style: Sedan

City: North Canton, OH

Engine Type: 2L

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