Cadillac of South Charlotte

AWESOME!

We have never had such an awesome experience in buying a car! This is largely due to the wonderful group of people at Cadillac of South Charlotte -- Peyton Byrd, Ron Kirby, and Alden Frostad -- not only were they helpful, they were also friendly, courteous, generous, and not pushy. They went above and beyond in every way, insuring that we were happy and satisfied. We highly recommend Cadillac of South Charlotte, not only for its beautiful cars (like our new SRX) but also for the opportunity it will give you to make car buying the experience of working with a team of people who will not disappoint you.

Exceptional experience

When I took my 2001 Oldsmobile Aurora in for a "check engine" repair, I learned that it would cost me more than my car was worth. Jeff in the Service Department eagerly came to my rescue in connecting me with Mike Lucado in the Sales Department. Mike found the car I had searched on their internet website and brought it to me the next day to test drive. He very graciously let me "test drive" a couple of used cars before making my decision. Mike was most gracious in helping me find the car I wanted and worked out a deal that I could afford. The dealership even provided lunch for me while my "new" car was being prepared for its new home.

Great job!

I had my vehicle serviced at Cadillac South Charlotte and from the minute I arrived they were as nice and prompt as could be. While I am not in the market I did wander into the showroom and spoke with a sales person. I told him I was not in the market, and he was just as friendly as if I was his best ever customer! No pressure, just brought me up to date on what's new with Cadillac. I'll be back!

Great Service Department

Just what one wants in a service experience- drove in on time, they were ready, took 15 minutes and i was out in a prearranged loaner. 4 hours later a call tells me its ready- and the return pick up takes no longer! And my car is washed..

Service

The service experience was excellent. Mr. Heston went out of his way to ensure everything was taken care of.

Routine Service

The service that I received from Jeff was outstanding.

Great service every time

These guys do great work. Friendly and dependable dealership. Top notch customer service.

Great Service

Although we live one hour and 30 minutes from Cadillac of South Charlotte, thanks to Bryan Gunter, we will not have our automobiles services anywhere else. Bryan is ALWAYS very courteous, kind and professional. His attitude is definitely "customer driven", regardless if you have a large or small problem.

Fantastic service

Jeff was great he is truly an asset to your company. his attention to detail and going out side the box well let say i see why your department is great

Love my new SRX!

Thank you for an excellent experience. I love my new Cadillac SRX. And for delivering my new vehicle to my front door.

Friendly staff

The staff is always helpful and friendly. They are a pleasure to work with.

Service Heston

Steve Heston was so helpful, accommodating and mannerly every time I called or went in for a visit! He genuinely cares about the customer and our vehicles. I no longer dread taking my car into be servicedand appreciate him and his customer service so much!

Thanks to Brian Gunter!

Brian Gunter is a 10+! I will not service my Cadillac anywhere else!

Good service clean facility

I was pleased with my experience and service. Cadillac is living up to its reputation with service like this.

The Best Service Anywhere

Recently moved to NC. Looked for a good dealership. Found the best I have ever experienced. Steve, Bryan and Jeff in the Service Department have been fantastic! Courteous, knowledgeable and honest. Do what they say in a timely and professional way. Keep the customer aware of the status of the repair or service. I don't plan on going anywhere else.

Modern, clean facility & great customer service.

Everyone at your dealership was professional and helpful in every way. All issues were resolved and performed flawlessly.

Recall for repair

I was welcomed immediately and the service was prompt and completed without any questions! I was definitely impressed with The communication skills - I am a very happy customer! Jeff is the best!

What a find!

Limped into the service center with a leaking tire just before closing (late afternoon) on December 23. It turned out I needed a new tire. It was ready for me by 8:30 the following morning (Christmas Eve). I am very grateful that it was completed so quickly so I could drive my family back home (200 miles) for Christmas. Thank you.

Car Purchaser

I've never had a bad experience anytime I've come to the dealership.

Fantastic service!

Excellent service. Came from Tennessee to buy here and would do it again!

Great Service and great agents.

Have always had a positive experience every time I've come in to either purchase or lease a Cadillac. This latest experience was exceptional.

Service

My advisor was knowledgeable and professional; my vehicle was ready when promised.

Great Service

Outstanding customer service! The team at Cadillac of South Charlotte are the best in the Charlotte area. The process of buying or leasing a vehicle is actually an enjoyable experience. I was in and out in less than an hour. I highly recommend them. Special recognition to Ron and Mike!!

Excellent Sevice & Communication

I would like to acknowledge the gentlemen that made our buying experience at Cadillac of South Charlotte a memorable experience!Mr. Ron KirbyMr. Paul Grady Jr.Mr. Jerry Yatesand last, but not least Aldean of the financing dept.I WOULD HIGHLY RECOMMEND ANYONE to Cadillac of South Charlotte if they are seeking an automobile that is stylish and dependable!

Awesome experience

Paul Grady provided great customer service. I will definitely recommend this dealership.

My Two Cents as a first time Cadillac buyer

The car buying experience was painless and hassle free. My wife felt like the process was easy and the sales staff was friendly and forth coming. We look forward to a long lasting and mutually beneficial relationship in being part of the Cadillac family now going forward.Thank you all for a job well done!DB

Great place to do business!

I can't say enough about this dealership! I bought my SRX there and it was such a great experience I will never buy a vehicle anywhere else! And the service department is so great it's a pleasure to take my vehicle in! Jeff is just a pleasure to deal with so nice and prompt service always! Everyone there is terrific! Love this place! If you're thinking about purchasing a vehicle this is the place to go!

Owner

The team at Cadillac South was excellent, no high pressure selling tactics. From Dennis the sale associate, the assist store manager Alden, the store manager Ed and the service manger Ron, this team made me fill good about the purchase and the product.

excellent service

My 2012 CTS Coupe developed a leaking transmission. My Service adviser Jeff Hathcock was very helpful in minimizing the impact to my work schedule (I am a traveling salesman) during the repair process, he kept me informed on the status of my vehicle, was courteous and available to answer any questions that I had. Overall my experience was great and free of stress- Jeff has earned my business going forward.

Car Service Visit

I have always been pleased with the service and attention provided me through Jeff Hathcock and his team. Very easy to work with and attentive to all my needs.

Service Review

Cadillac of South Charlotte is our new service and repair center. My husband had our Trail Blazer serviced at eh dealership and not only did they solve the issue, they did it at a fair and reasonable price point. When we discussed that evening at home, we both felt joy in that we can hold onto our vehicle for another 12 months and didn't need to spend our "Christmas savings" on auto repairs. Fingers crossed that they can do the same for my Range Rover, although not a GM vehicle Cadillac of South Charlotte will be our choice when we decide to purchase our new vehicle. HIGHLY RECOMMENDED!!!

Repair work was excellent

The team at Cadillac of South Charlotte always has impressed me with excellent customer service, I could not ask for better. The process is simple, the waiting room is nice and has complimentary drinks and snacks or you can have a full on meal at the Cadillac Cafe which has great hot food.

Service department - Bryan Gunter

Bryan is very professional & pleasant to work with on any issues I have with my SRX. He makes sure everything is handled to my satisfaction each time I bring my car in for service or repairs. 100% service with a smile. Thanks Bryan

Great Experience

I bought a used car from them. They made sure that everything I had asked for was done and communicated very well to me. I live in SC and they let me take the car for a few days to let my mechanic look at it. They fixed any things that I had mentioned seeing when I had it for the few days. In addition they loaned me a new Cadillac while they were doing the repairs. The whole processes was very smooth, and easy. They took care of everything. My sales person was Ben and he did a great job with breaking the information down for me.

Great Sales Team

We were completely satisfied with the sales team when purchasing our new 2016 Escalade. The care is incredible.

SRX Recall turn around

Steve from Cadillac of South Charlotte was very attentive and responsive to my turn around need. The recall required ordering a part in for replacement and I needed to travel by a certain day. He made sure the part was in on time and the car was ready for me prior to my travel date. Overall, the attention to detail is excellent!

Great Experience with Cadillac of South Charlotte

I just purchased a 2015 SRX from Cadillac of South Charlotte. The Salesman was very professional, kind, and very knowledgeable about the Automobile and gave us a great deal. The buying experience was very simply and took very little time. The Salesman patiently answered all of our questions. He had to secure the SRX from another lot since they did not have the color I wanted. But that was no problem. The Salesman (Mike) handled everything. Since I live 90 minutes away from Cadillac of South Charlotte, the Salesman delivered my car to my husband and me. We were extremely pleased with the whole process. This is the second Automobile we purchased from Cadillac of South Charlotte because of the Customer Service we receive. Yes, we drive 1/1/2 hours because everything about this dealership is Excellent!!!

Best yet

Best service yet from a GM dealer. They were quick to get me an appointment and took me in at the appointed time. The cafe de Cadillac was great food at a great price and made waiting that much more of a pleasant experience. Kudos to the entire selling team (purchased my new Cadillac from Joe) and the service team for my first oil change

Great Experience

By far the most pleasing car buying experience I have ever had. Their business model truly is customer centric. It was also the first time that I had dealt with a female representative and Joanna was spot on! I might have spent 30 minutes finalizing the paperwork and driving away in my new Escalade. If you are looking for a Cadillac product I would highly recommend the folks at Cadillac of South Charlotte.

Super service....best overall buying experience!

Found a vehicle I was interested in online at Cadillac of South Charlotte; I live 5 hours and two states away. Through email, phone calls, and text messages, they were able to answer all my questions, get me additional photos of the vehicle, and arrange financing....all without me being there. Satisfied I knew what I was purchasing, I finalized the arrangements and drove to the dealer; the vehicle was better than I could have hoped for and I could not be happier. Through everything, the staff (Sandra, Alden, and Dori) were absolutely the best. They were professional, never pushy, and as friendly as could be. By far the best overall vehicle purchase I've ever made. I'd highly recommend this dealer to anyone.

Great service, knowledgeable, and comforting.

My experience in the process of purchasing a vehicle with Cadillac of South Charlotte is unforgettable. I was very nervous when I arrived because I am always a little nervous when making big decisions but Joe Tomasello made the experience less stressful, and somewhat comforting. I really appreciated it. I look forward to dealing with the dealership on the upkeep on my vehicle. Thanks so much.

Lisa Campbell

Great customer service / car cleaned and taken care of / this is why I purchased this car ( Cadillac )you get what you put into it - its about history and the love of the ride. You must know what this car is all about to enjoy. Keep up the good work! Lisa Campbell

retired

consistent quality service and product knowledge along with pleasant personnel

Great service

Friendly and very helpful team! Bryan knows my name and he is very passionate about his job!!!Great representation for your company!!!!

Exceptional service every time.

Always pleased with service at Cadillac of South Charlotte.

Our new Metallic RED SRX

We had a great evening selecting our new Metallic Red SRX with Aldon and Ron Kirby! They made it SO easy and we felt very comfortable! They answered all of my questions plus some! Had the car detailed and prepped for us on another day since we drove it home the night we purchased it! Car was beautiful and the gas tank was filled again! LOVE IT! We haven't had to put gas in it yet. Thanks so much Arnold Palmer Cadillac - we love the car!

Pleasant visit

Everyone was very helpful in telling me what I needed at this service visit and what I did not need. They knew immediately what the problem was with my tailgate and fixed it. All recalls and updates were taken care of. The waiting room is very comfortable, and the car wash at the end always makes my day.

Great Service

The service appointment was scheduled promptly........Once at the dealer, I was met by a friendly service rep. Bryan, who was intent on taking care of my needs..The service was performed in a timely manner and I was very pleased with the entire process..........2014 SRX ..............JT FLOWER

an off day

This was my first visit where I felt someone may have dropped the ball. My car was left parked outside with the keys in it and wet from the car wash. One very helpful service employee was concerned about finding my car with the keys being in it and he even had to wipe it down himself. However, since I've left the dealership which was for a routine Oil change, I have gotten an alert from Onstar indicating that I need an oil change. My car says I have 10% oil life left. So I assume no one reset the vehicle computer. Hopefully my next visit will be back to normal and I will have no concerns.

Service

Bryan does an excellent job, very pleased. Always friendly and very through and prompt in what he says he will do.

Cadillac of South Charlotte

Went to Cadillac of South Charlotte to get my 2012 CTS service and I end of leasing a 2015 Cadillac XTS because they made me an offer that I couldnt refuse. Salesperson Ron Kirby made my visit satisfying and he was knowledgeable of the vehicle I was leasing. I must add he will keep you smiling through the whole process. In addition, the Sales Manager Steven Bell saw that I trade my Cadillacs in every 3 years, so he suggested that I lease, and I agreed. Steven Bell worked hard getting me the best interest rate so that I did not have high auto payments. Because these two men love their job, you will get the best service. I will highly recommend Steven Bell and Ron Kirby they will make your Cadillac buying experience memorable. Moreover, the dealership is Immaculate.

Sercice

Work performed as described and in a timely manner and fair cost

Superior customer buying and leasing experience!!!

Superior customer service experience. From the initial discussions on both buying and leasing a vehicle to their follow up. I chose to do both, buy a used vehicle and lease a new vehicle.

NEVER a bad experience

The service reps are always friendly, knowledgable, and professional. They seem to really care about keeping my wife's CTS running well without trying to sell me things I don't need - more than once they've saved me money on services I thought I needed but didn't. Jeff noticed my state inspection was due in 6 weeks and took care of it so I didn't have to make a trip back in August. The facility itself is clean and impressive, and I love the food! Even the sales reps are cool - always willing to shoot the breeze even when they know you're just in for service. PS: We were originally looking for an E-class Mercedes. When the clown of a salesman wouldn't get off his cell phone, we walked out of that dealership and bought the CTS a half hour later. I've never regretted that decision.

Great Experience!

Had a great experience! It was going to take 3 1/2 hours to get my car done, so they gave me a loaner. I was able to get my errands done and then go pick up my car. Bryan and staff were courteous and efficient!

Cadillac of South Charlotte

Everyone was very helpful and nice. Good location and easy to get into. They helped in getting the extra keys for us. They also got the books that went with the car. Thanks so much.

AWESOME!

It was a very unusual day for me... I had brought my SUV in for an oil change thinking I would be out in a little over an hour. What I found out was that (because of the mileage) I needed a more extensive service. That was fine, however.. I was going through a personal, somewhat traumatic situation. I explained (in part) to Brian what was going on and ask if I could be out, at the max, 3 hrs. He said that would be pushing it but he'd see what he could do. Two hours later Brian came to me and told me the car service was complete. I was stunned!! Brian went WAY out of his way, along with the mechanic, to make sure I got out in plenty of time to get back home. I can't tell you how much that meant to me, especially these days. I thanked him profusely and left. I have told several friends about the experience and what a blessing it was to me. I still shake my head and smile when I think about it!!! Again, I can't thank Brian and the mechanic enough for their understanding and help!! I am "beholding" forever!!!Respectfully,J. Craig Threewitts

Customer Service,Buying Process

I could not be more pleased with my purchase,and Dennis,the sales person,was fantastic. He went out of his way to make sure I was happy with my vehicle and took time to explain every thing to me.I will tell every one if you are looking for a car new or used see Dennis and you wont go wrong.

Great Service

I was more than satisfied with service recieved at the South Charlotte location. I called ahead and made an appointment and was greeted by service personnel when I arrived, and as always with a friendly smile. I feel like I was given a correct diagnosis of my problem and was charged accordingly. I have developed a trust with this dealership and found them to be honest and I left feeling sure that I was given the best service possible. I recommend South Charlotte highly to all family and friends.

Excellent saleswoman/management, clean facilities

Awesome car buying experience! No pressure, listened to my needs and wants in a vehicle and found the perfect car for me. After the sale, the excellent saleswoman and management team ensured that I fully understood all of the features on my new SRX. I would definitely recommend this dealership!

Roadside Service

The service tech that came to my home for the Roadside Service was outstanding in every aspect. He was on time, nice and very helpful. Thank you for the service. Keep it up. Jeff Cockrane

One of the best service experiences EVER!

Greg Speer was amazing. I met him on my initial trip to the dealership after I was involved in an accident. I told him that I was leaving for a vacation in 10 days and asked if he could store my car while I was gone. His reply was that he could possibly have it finished by then. It's hard for me to believe it, but I picked up my car yesterday - 2 days before leaving for my trip. My car looks like new. Outstanding service from start to finish!

Great Dealership! Love my new SRX!

I went into have my ATS serviced and ended up buying my SRX! This is the best dealership I have ever dealt with! Buying my new car was such a great experience, Paul Grady, and Alden Frostad were terrific! Explaining everything to me, showing me every feature on my new vehicle! It really was so nice to deal with them. And the service department is the Best! Jeff as always was right on top of things for the service on my car! If anyone wants a great buying and service experience this is the place to go! No pressure here, just knowledgeable and great people who make buying a new car a truly enjoyable experience! This is definitely where I will continue to do all my business with!

Excellent service

Excellent service. Always reliable and thorough. Great job.

SRX Cadillac Purchase

Easy and quick. Our salesman Jerry was very professional, helpful and spent a great deal of time explaining all the bells and whistles on the SRX we purchased.

Samuel Cunningham

My advisor was excellent and attentive as usual Everything was explained and my vehicle was completed as promised.

Great Service

Jeff has been most helpful..Have been coming since 2008 ..enjoyed most all sevices.The collision department needs to listen to their voice mail .left 2 with no action.

The best customer service!

Every time I have had to bring my Escalade in for service, it has been nothing but a positive experience! Everyone is very friendly and attentive. The customer service is consistent and I always know they will take care of me!

why make an appointment for service?

due to time constraints I made an apt for 7:30 am for just an oil change and rotate tires. I arrived 15 minutes early and was 1st in line at the garage doors. doors opened exactly at 7:30 and the process began. beforehand, I even explained to them that I needed to get this done within an hour. seems reasonable to me. over 2 hours later I left the dealership. come on, 2 hours , with an appt made, for just an oil change and rotate tires? car only has 28k miles on it and they also suggested I get new tires. r u kidding me/

clean and Geat services people

excellent as always, i am a man of few words!!!!!

Ms. Kim Braman

They got me right in, no waiting and the service was great!

Great Service Dept.

Your Service Dept. is awesome. No waiting, treated with respect, everything done in a timely manner. Your customer waiting area is clean, and you have coffee and bottled water, which is nice. Everything was clean, and your people very nice. And the work done on my car was excellent; you even washed off the dust and grime from my car.

Unnecessary miscommunication

I changed my service clinic appointment time via the telephone number given on my invitation and was confirmed for a new 5:15 p.m. appointment on the day we agreed to, however, when I arrived to the service clinic at the new time (and I was actually early!)I was told that I was late! because the dealership still had the 2:40 p.m. appointment that I had changed - and had been confirmed for the new time. I am a stickler for punctuality and was embarrassed that my advisor thought I was VERY late. He,(Jeff) the very kind and customer excellent guy that he is took me in at the time I arrived and it was turned out to be a good experience - except for that blip.

Had Transmission fluid flushed

Jeff H. did a great job -- as usual!! Can highly recommend!!

Great Service

Jeff always does an excellent job with taking care of all my cars. He is the reason I drive the extra 30 miles to use Cadillac of South Charlotte instead of a dealership that is only 5 miles away. Thanks Jeff

Great Service

Excellent service - timely and very professional. Service manager kept me informed with service progress and repairs.

Retired

As usual, friendly, efficient and knowledgeable service.

Excellent Staff, Service, and Efficiency!

State Inspection, Oil Change. Def. Top Rate Service Staff, Service Manager. Always friendly, efficient, and honest feedback. Thanks

Cadillac of South Charlotte Review

I think I should have gotton a better price for my trade.

Review of service for recalls

Overcharged!!!!! I took my car in for recalls and ended up with a huge charge for other services and one unexplained charge which I could not get a satisfactory explanation of! Service manager no help at all!!

Best service ever experienced!

Alan Heidenreich greeted my husband and I at the door with an open mind and HUGE smile ( not knowing what he was getting into!) My husband and I got into a horrible lease situation with Kia and could not get any help getting out of our current situation. All dealerships we approached cringed at the moment we expressed our need of trading in a lease. Alan immediately smiled and said I would love to help you! After spending an hour looking at inventory he could get his hands on, we decided to head home and evaluate our "wants" verses "needs" on a new vehicle. My husband and I could not get over how friendly and wiling to help Alan was with our situation. We got down the road and did a U turn. We thought "What are we doing driving away when we have someone SO friendly, patient and willing to help us?!". We went back to Cadillac of South Charlotte and told Alan we wanted his help and his help only finding us what we want and need. (This was on Saturday) Monday afternoon Alan called us back with the numbers, information, and details we wanted. Alan offered us the BEST deal we could have ever asked for getting out of our lease and into a new car. Our payments were perfect, the new car (New to us, used 2010 Cadillac) was perfect with low mileage and the deal was completed with in 24 hours. Alan went above and beyond to make this happen. He spent his entire Monday running numbers and getting rates for us to be where we needed to be. Over all, Alan did such an amazing job that we want to be sure he is recognized for his dedication and EXCELLENT customer service. Thanks to Alan, with out a doubt we will do all of our future car shopping through Cadillac of South Charlotte. Thank you Alan!!

Outstanding service and comfortable waiting area.

Appreciate the personal service by all I had contact with. Everything properly explained. Time to complete service was reasonable.

Customer

Jeff is in the Service Department exhibits the utomost professionalism. He sets the standard for exceptional Customer Service.

Great Dealership

It's a real pleasure doing business with these Cadillac of South Charlotte, especially the service department. Can't say enough good about them. I tell every one how wonderful they are.

First Class Service!

My dealer was Alain who is great. I had been searching all over and could not find what I was looking for. After meeting Alain no other dealerships or salesperson could compare to his level of knowledge about every car he showed and his overall manner. I was interested in a different car I saw online and called Alain who recalled what I was looking for and told me to come in He sold me the car. I then dealt with Carrie and Paul who were equally as impressive while providing me a first class experience.

Great service

Bryan Gunter was able to get me in and out as promised. The cost was close to the pre-service quote, and the problem has not come back!

Best Service in title

Excellent experience in every respect. Jeff Hathcock always does a great wlecome and assistance.

Teacher

Ron Kirby is a very professional salesman. He was very patient and kind with us. The most important part and is very vital to my husband and I was that Ron phoned us back and we could feel the genuineness from afar. We felt that he was honest with us and we would buy from him again. CONCORD didn't give us that feeling at ALL!

A Quick Decision

I came to the dealership ten minutes before closing after traveling from Columbia, SC. Tom Rose was there to assist me in making my purchase. He was very patient and thorough. He did not rush me in my decision-making even though we were at the dealership long after closing time. He was an excellent salesperson and he represented the Cadillac expectation of superior service in the best way. He followed through on every aspect of the sale and I appreciated his effort.

Wonderful, friendly dealership

We had an excellent experience at Cadillac of South Charlotte. All our questions were answered, Joe Tomasello was an incredible, professional, and personable salesperson. The process was very efficient, and the finance manager, Alden, gave our young, growing family a great deal!

Amazing service and staff!

The service staff at Cadilliac of South Charlotte is ALWAYS amazing!

great services, clean bathroom

Pleased with service.. very helpful. Will definitely return.

Outstanding service and respect for our time

Cadillac of South Charlotte did an outstanding job of servicing my vehicle. They even provided a replacement vehicle when they discovered that some additional work needed to be performed that would extend the time they needed to complete the work. The dealership respected our time and provided excellent service.

Mary Mancino

Great experience with Joe Tomasello. All questions answered, left feeling good about my new car and the great allowance I got on my trade in. Couldn't ask for more. I will definitely return if I need a new car in the future and also to see Jeff in the service department.

Excellent

I emailed them to a price on a car, and they called and emailed me quickly. They have been very nice and helpful. I just have not decided on a car yet. I would recommend them to everyone.

classy facility

Very professional service with timely repairs and great amenities.

Pineville Dealership

Bryan Gunter is great. I've had him the last several times I've had service and I really appreciate the service he gives. I buy my Cadillac specifically at the Pineville Dealership SIMPLY because of the service I have received since 2008.

Great Service Department

Jeff Hathock did a great job in assisting me in getting new tires on my SRX. The pricing was very competitive and the service, as always, was outstanding. I Another of the Service Advisors assisted in the process and was very helpful. I regret that I did not get his last name but his first was Steve. My thanks to both of them. I have all of my service work done at Cadillac of South Charlotte and have always been more than satisfied with the way I was treated.

Terrific Customer Experience

Brian did a great job in accommodating my scheduling needs and following the service till completion. Your service department and staff are excellent!

So happy with my SRX I found on www.cars.com!!!

What a great experience I had finding this car and then the people at Cadillac of South Charlotte made it so much easier than before, total purchase took about 2.5 hours, which was pretty good in my book. I recommend Cadillac of South Charlotte to all my friends!

Superb customer service

Courteous, professional service department. Loaner cars are great for me as I work in Rock Hill & live in Monroe. Car was ready when promised - it was washed & hand dried. You can't find that great service anywhere else.

Cadillac

Great service. Brought car in for recall. Not pressured to purchase anything else. In and out quickly with super polite service

RETIREE

great service salesman Joe got the job done.100% satisfied

awesome service

Always very courteous, very fast great dealership.

Servicing Repairs

Jeff Hathcock is the reason I take my car to South Charlotte Cadillac. Always professional, honest and courteous. While I wasn't exactly thrilled to have to pay $2,000 for repairs, I know Jeff made sure the repairs were done correctly.

Survey response

As usual the service staff at Cadillac of South Charlotte was friendly, prompt andinformative. The work was completed with my satisfaction and all my questions wereanswered.

Always great service thanks to Bryan.

Bryan, in service, always takes great care of our service needs.

Great service experience. Everyone is friendly.

We drive 3 hours just because this dealership is so great. Best service department around.

Satified Customer

When I arrived for my appointment I was greeted as usual by the friendly staff, and given conformation of the service that I was to receive. I was make to feel like I was a valued customer, and that my car and needs would be well taken of. The wait was not to long, and I was more than satisfied with the work done on my vehicle and pleased that it was returned to me cleaned inside and out!!Everyone that I came into contact with was pleasant.

Owner

Awesome experience as always. The staffs are great and very knowledge.

Car inspection, tire rotation, etc

Great service. Timely and well done. As always, questions answered honestly and with my benefit as top priority.

Body Repair

The team in the collision department were friendly and provided great customer service.

Ask for Joanna!

Typically I do not write reviews but the experience that I had with Joanna not only compelled me write one but I am so happy to do it. Joanna was the most amazing representative I have ever worked with. From the time we met, I felt she really took the time to understand my needs. She did everything in her power to get me the car of my dreams. I absolutely could not have done it without her. She is professional, kind, easy to work with, patient, and never stops trying until you are satisfied. I couldn't have asked for a better experience. I felt that everyone involved was concerned with my experience and truly appreciated having my business. They have me as a customer for life. I only have positive things to say about Joanna and this dealership. I give them my full recommendation. ~Sandy

Simply the BEST!!

Jeff Hathcock is simply the best service master I have ever worked with. He is always friendly, knowledgeable and treats me like I'm his only customer. I'm on my second vehicle with Cadillac and recommend them to everyone who asks. Cadillac of South Charlotte can't be beat.

Great service

Customer service was excellent and very professional, and work completed in a timely manner, very pleased with the experience, and will continue to take my vehicle to this dealership.

Reliable

I rely on honesty to have my cars serviced by you. And a relationship - mine is with Jeff Hathcock. The valet drivers are personable. I get what I need.

excellent service.

service staff appreciates the customer and the customer appreciates the sincere outstanding service.

Service

I love my service rep Jeff. He is always so friendly, helpful and professional. Had my car serviced last time at another dealership because Pineville is such a long drive from home but won't make that mistake again. I will always go back to Jeff.

admin assistance

It's always a pleasure to drive in to your service department, your staff does not make you wait they are on top of all your needs. I love my cadallic and will not own another car.

Mark Moretter

I have lived up in NY State for 52 years and I haven't experienced the friendly atmosphere when I have needed service for my Vehicle that I have at Cadillac of South Charlotte. They make you feel you are part of their family even if you are there to just get your car washed. I would definitely be back when I am ready to purchase my next vehicle.

trustworthy service department

I have complete trust in Jeff Hathcock as service advisor and the service department to do quality work.

Great service department!

What a great place to do business with, I can't say enough, it's actually a pleasure to have my vehicle worked on! Quick friendly service! I would definitely recommend this place for quality service, and would only buy my next vehicle here!

Best service department in my 60 years.

Your service department is absolutely top rated. I have visited many dealerships over my years, you folks are the best. Genuine care for our issues and problems and solving the without hassle. Thank you service manager for your efficient department.Joe GCharlotte

Professionalism at its BEST

As usual, my experience with Cadillac of South Charlotte on March 5, 2015 was professional and satisfying. The individual that we dealt with, Jeff Hathcock, is not only highly qualified to identify any and all issues but also conducts himself in a professional manner consistently. This is the type of individual that every company would desire on their team and Cadillac of South Charlotte has the winner.We would recommend "highly" Cadillac of South Charlotte.

Great place to purchase a car from!

The most friendly, helpful staff. Great service, very clean facility. Always a joy to be there.

Andy Dedmom

I drove over an hour to get there and it was well worth. Joanna Byrum was excellent to deal with and knew a great deal about my car but if she didn't she asked a coworker right then. I wish the buying process didn't take four hours but I would buy there again with Joanna.

Great service

service was great and the coffee was also, I will be back.

My Cadillac SRX

We are very satisfied with the service we have received so far. When we purchased the vehicle Marc went beyond our expectations to get the vehicle in the color that we wanted. The vehicle was delivered in 2 days. I have had my vehicle for 5 months now and love it (SRX).

Great Service! Great experience

Great Staff!! Always take good care of me and my ride!

Great services, comfortable waiting area.

Cadillac gives personalized service to all of their customers!

Excellent Buying Experience

Could not have been happier with the car buying experience. Our salesperson, Alan Heidenreich, was very pleasant to work with. He handled every aspect of our deal personally from appraising our trade to signing the paperwork. Nice way to do business. We were quite impressed.

Mrs. Meg Ibeto, R.N..

My experience was good, however, it will be nice if you have more break fast snacks for your customers.

My 1st Caddy

I live in the Detroit area and drove all the way to Cadillac of South Charlotte to purchase my vehicle. Steve and Dori were excellent and my overall experience was awesome.

Mr. Caddilac owner

Thank You. I always enjoy bringing my autos to your service staff.

Wonderful Customer Service

I had a wonderful buying experience with my used car recently. Dori was sweet, genuine, and just awesome!

Fast service late in day!

Called late in day - 4:15 - to see if there was any possibility of having SRX inspected as registration expired that day. Was told to bring it in and they would be sure to finish inspection, enter it in computer so registration would be renewed. I was happily on my way at 5:25!

Great service

The service was great and you all was very helpful.

service on my 2003 cadillac deville

I brought my 2003 Cadillac Deville in for service and had the water pump replaced and the oil and filter changed. Jeff was the technician and as always he did an excellent job!Joe Miller

Oil & filter change; tire rotation.

Regular service with oil change and tire rotation - job well done; thank you.

Mr. Robert W Dole

Jeff in the service area always goes above and beyond expectations when we need help!

Excellent Service

Couldn't have asked for a better car buying experience. Marc was very knowledgeable, friendly, and helpful throughout every step of the process. Drove away completely satisfied with my purchase.

Cad 2013 CTSV

Took my 2013 CTSV Cad in to check popping/clicking noise coming from the front wheels when you make a sharp slow turn or back up with a sharp turn. They removed/cleaned front wheels. This is the dame issue I had with my 2011 CTSV, on it they replaced the lug nuts and the problem never re-occurred.

Great Service

Steve Hester provided excellent customer service during this service visit.

Car Shopping

The staff was very friendly and knowledgeable. I would recommend a friend.

Cadillac of S Charlotte-J Hathcock Service Advisor

We deal with Jeff Hathcock, Service Advisor, when we take our Cadillac SRX to "Cadillac of South Charlotte". Jeff not only is a true professional with his customers but also a concerned individual for customers who love Cadillac's. There is not a time that Jeff forgets who we are or what is needed at the time of our service. He is attentive to our needs and always has time for our questions even when his desk area looks overloaded with paperwork. We have come to the conclusion EVERY time that we schedule an appointment with Cadillac of South Charlotte that we are scheduled more for a family event rather than just a scheduled service. And, Jeff is our adopted son! For those who are looking for professional and individual attention to detail with their cars, I would suggest buying a Cadillac. If you are driving some other vehicle and feel a change is needed,DEFINITELY have your service needs handled by Cadillac of South Charlotte - you won't be disappointed.

LIsa B Campbell

This is Mrs. Campbell -my 2011 Cadillac is running great due to Kelly and her team players and the South Charlotte dealer ship .. thanks

Great service

I scheduled an appointment for an oil change and was able to get in and out in a timely manner. First class service.

Great service.

I have never had a complaint about the service department at Cadillac of South Charlotte. Brian Hathcock is a wonderful service advisor and always greets me with a smile. I know I am in good hands with him. The technicians who work on my car always do a great job too.

Gary K

This dealership is very top notch. Very friendly sales associates & staff. We were in a hurry that day & have scheduled an appointment to go back to go over the Cadillac SRX.

Usual courtesy. Good service. Nice facilty.

Staff was courteous. Service was due to a recall, which was explained. Waiting area was comfortable with snacks and beverages available. As usual, service was completed in expected time and was thorough.

2011 srx

Curtiss, helpful and knowledgeable. The facilities are clean.,,,,,,,,,,,,,

Buying Experience

Tom Rose was a very knowledgeable and honest salesman.

Great Service for a Chevy

I really like working with the Cadillac of South Charlotte team. Jeff in Service and Jay in Parts are awesome!

service

The service appt. was quick and the items I had checked were taken care of.

Mrs. Amy Hendricks

As always, personnel very friendly and helpful. Car was ready exactly when they told me!

Great service

Jeff is the best and I always enjoy the best service

Great People doing a world class job

This business knows customer service. The make you feel more like an honored guest than a customer. Everyone from David in "Parts" to the service writers to the folks in Guest Services were tremendous! I want to thank all for a great experience. David

Good service but

Service tech is very good with his job and attitude. Somehow, just getting an Oil change and tire rotation does not get your car washed, yet I see others there getting their car washed. Is it me or what?

owner

Hellohello hello hello,get rid of this section is taking up too much time for nonsense. get rid of this section you wasting time this almost not even fill this l thing out

Great Servicr

I was greeted immediately when arriving. Service was great and quick.

Excellant Dealership

Best car buying experience that I can rememberRon in sales was outstanding

Great Service all around

When I have service done, I am in and out in a timely manner for what they have to do to it. I enjoy the lounge area and I have had a loaner, which is great. I love my cadillac and the service I receive when I have to come in.

Service

The service it top notch. Jeff does a great job in managing the service process. However, there are far too many survey requests whether via email, phone calls, etc, all for the same appointment. Please limit the survey requests to a single survey from the dealer and a single survey from GM.

Great service,and personnel

I have never liked going to a dealership before with the many new cars I have owned. But I have to say I like dealing with your dealership very much. You have always helped me with questions I have had, and resolved any problems. Your service department personnel are really a pleasure to interact with. I am very happy with Caddilac of South Charlotte in every way, thanks

Great Service!

Love that dealership and everyone that works there!

Cadillac of South Charlotte Service Department

I have one of the service advisors assigned to me (Jeff Hathcock) and Jeff knows me and my cars. Service appointments always take into consideration my time requirements and need for the repairs/servicing to be completed by a certain time. Overall, a good experience during my three+ years of doing business with this dealership.

Professional service, high quality repairs

Customer service is clearly a number one priority at Cadillac of South Charlotte. Each time I visit your dealership and service department I have had the same experience; professional service great customer care and outstanding results. You should be proud of what you have created. A Premiere dealership and service facility that is a pleasure to visit.

Great service

Great job as always on my SRX . needed inspection, oil change & tires

Great Service!

Pleasant people to work with. Recall was done in a timely manner.

Well managed company

On each visit I am recognized by name and afforded professional service by very knowledgeable, courteous service writers.Work performed in a timely manner and the wait is comfortable with meals available

2008 DTS

Thank you for your service. Next tires and brakes. Let's keep this car running as new.

Mr. Dale Carter

The personnel are always knowledgeable, friendly and competent.

Review

Cabin air filter needed replacing and tire pressure adjusted. Service time took lessthan expected and as usual employees were extremely nice and helpful. Always a nicetouch to have car rinsed off and wiped down before leaving. Thanks!!!

Above and Beyond Service

I first saw the vehicle that I wanted to purchase online, a 2014 Cadillac XTS. When I arrived at the dealership I was greeted by Dori Schwaiger and within five minutes of her introduction I was sitting in a vehicle that was identical to the one that I would purchase. The whole process was as simple as it could be. I was a cash buyer so everything was pretty streamlined. Dori told me everything there was to know about the vehicle and even invited me to come back on her next work day to get a by the book tour of the vehicle. I would definitely recommend Cadillac of South Charlotte to anyone shopping for a quality vehicle.

Recall correction and lube job

Arrived at appointment time and waited. Finished sooner than I anticipated but I still stayed for a delicious hamburger.Jeff is very professional and a pleasure to work with.

Great Service Experience

I called the service department and requested my Escalade be serviced that afternoon. Was told to bring in the vehicle and they would promptly take care of it. Service tech was waiting on me when I arrived. Very professional and courteous during entire process. I needed an unexpected alignment and the technician took the time to explain to me why and showed evidence of improper wear on the tires as proof.Had a great experience as usual and highly Cadillac of S. Charlotte for all your service needs.

Service

After my wife left the service department she called me a said, " that was the best service experience ever".

Brand New Cadallic CTS Luxury

Was not ready to trade in my old CTS loved it but after 10 years it just wasn't going to make it. Ed worked with us with no pressure and ultimately got me a fantastic new and improved CTS couldn't ask for anything more. Hope to enjoy and love this one just as much as I did the first!

Great Service--Friendly, Accommodating Staff

I took my 2006 Cadillac DTS in for an ignition recall and I could not have had a better experience. Everyone was friendly and courteous, especially Steve, the Service Coordinator. In addition to replacing the ignition, they checked other things out and my car had a "clean bill of health." And NO Charge! The waiting accommodations were excellent also. I highly recommend Cadillac of South Charlotte for your Cadillac needs.

Great Service Department

I have always had great experience with Cadillac of South Charlotte. Their service advisors have always been courteous and very helpful. Repair times have never been overly long and always in line with the work requested. Great Service Department!!

service

Have been working with Jeff for several years and really appreciate his professionalism and wonderful service.

great service and service advisor

I have confidence in the service department and with Jeff Hathcock (service advisor). By choice, I would not take my car anyplace else.

Customer Service

Jeff always is so polite and makes sure that we understand everything that is going on and we are well taken care of. Great customer service!!

Extended Family Gone GREAT

Since we have moved to NC, we have taken our SRX to Cadillac of South Charlotte for regular maintenance as well as a "hit and run" repair. We have dealt with Jeff Hathcock, Service Advisor, and have experienced the best service from his professional and caring attention to detail. We have come to the conclusion that Cadillac of South Charlotte has become our extended family when it comes to the maintenance and needs of our car. The whole company is pure professionalism and takes pride to ensure satisfaction to their customers.To experience the best, and we mean the best, make sure Cadillac of South Charlotte is on your Christmas list and any other time of the year. This dealership knows what the customer wants, needs and desires and they will not disappoint you.

Service Complete and Appreciated

Always get good and complete service without any problems. Good Service Advisor who discusses any problems and assures that requested work will be correctly completed and that is what I have experienced. Service and waiting area is always clean and employees friendly.

Great Service

The service is excellent and I would go back and recommend the location to others.

bad experience

Bought a 2004 Mercedes cl 55, a month and 7 days ago, first day leaving the dealership tire blew because it was rotted, the same night after changing the tire the other one blew both rotten from the inside. I was told the car had cd player and navigation, in which the previous owner took out and nav disc, now I have to spend unnecessary money to buy one. Two weeks later battery went dead and alternator went out, now that I purchased a new battery and alternator in which both expensive. I realized the next day that my tags are expired, never received tags from dealership, but I have to work 40min to and from work, luck ran out lastnight pulled over by a state trooper gave me a citation, I've been emailing and calling dealership for two weeks about the upcoming expiration, only one email back, now I'm stuck without driving the car, bad business and communication.