Byers Chrysler Jeep Dodge RAM
Byers Chrysler Jeep Dodge RAM
Customer Service: 4.8 Buying Process: 4.9 Quality Of Repair: 4.6 Overall Facilities: 4.7 Quality Of Work: 2.8 Friendliness: 3.1 Pricing: 3.4 Overall Experience: 3.1
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Second Jeep in 2 years
This is my 2nd Jeep with Byers and I will continue to buy and recommend them to everyone I know. Kevin Pugh, my salesman, is fantastic, no pressure and very helpful!! Aaron Runge makes the finance stuff a breeze!
2009 Chevy Impala
Chris Mendoza helped me out with the 2009 Chevy Impala I was interested in. He listened to everything I wanted to accomplish and him and his team made it happen. Thank you for all your help
Car shopping
I highly recommend buying a vehicle from Byers. I hate going to look for a vehicle & getting pushed into buying something I really don't want but there was no pressure. If anything it was pressure free. Told the sales person what I wanted& he found it for me.Brendon Allen was a sweetheart . He helped me understand all the new technology & was so patient. He went for a test drive with me & explain what & where things were located. I really enjoyed it. I told Brendon I might need another lesson & he said just let him know & he would gladly help me. Very pleased with whole experience.
Brendon Allen with Byers Chrysler Jeep Dodge Ram
Brendon Allen with Byers Chrysler Jeep Dodge Ram here in Columbus was an exceptional salesman. I highly recommend him as well as his company. They took extra care and time in finding the exact car I wanted even though it was not located anywhere in Ohio. He was also very patient as I came in multiple times and drove many vehicles during the process. They were also very fair on the price of the vehicle and gladly accommodated all of my special requests.
Chrysler 300
Chris Mendoza was a very friendly young guy that made the enviroment easy to look at the car i wanted. he made it easy and worked with me and was able to get me approved for the car i came to look for.
Byer's Jeep is totally awesome! Columbus, Ohio
I was completely thrilled with this TEAM. I test-drove and leased my vehicle in under two hours. Of note are four key people that well deserve recognition.First, my salesperson Kevin Pugh. This guy is totally on top of everything, gracious, knowledgeable, and focused. Focused! I got an amazing arrangement on the lease of my Jeep, all due to him. Whether a Chrysler, Jeep or Dodge track this guy down. His integrity and character, plus his work ethic and knowledge will serve anyone well.Second, Mark Zambito - the finance manager is another Johnny-on-the-spot. Always answers the phone for the tiniest of questions. Another knowledgeable and gracious person. He seems to know just about everything regarding paperwork, financing, and accountability.Third, Marcos is the Service Manager and another that fields calls no matter the day or volume of people that need help. My Jeep did not need service. It was me that needed guidance as this was the first vehicle ever, I could not operate on my own : ) First time I ever read an Owner's Manual in my life! Very understanding, polite, and accommodating. Helpful.Finally, I went back to Byer's to get some "training", and Richard Jackson provided for that - despite the fact I was probably interrupting opportunities for him. Another totally great employee!These are the BEST dealerships I have ever worked with and I have lived all over the USA. They truly care, want to help, and know about everything! I cannot say enough about how happy I am - especially these men that made the experience wonderful! WONDERFUL!
Richard Jackson at Byers Chrysler Jeep
I just would like to say a big thank you to Richard Jackson!I have been needing to purchase a new vehicle for some time now and as it turns out today was the best day to buy. I went in with a car in mind, a budget to follow and a prayer that all things would work out in my favor. Richard did his part with the car and budget and I'm leaving the lot with a 2016 Jeep Cherokee so my prayers were answered as well.The overall experience was wonderful. Richard listened to my needs and actually put me a car that was much nicer that I thought I could afford at this time. There was no pressure to buy and he helped me fall in love with a car that chose me first.Thanks a big bunch!
2016 Jeep Wrangler Unlimited
I'll never buy a car anywhere else! I had a horrible experience buying my last car and I definitely learned my lesson! Everyone there works hard to get you the best deal. Thanks Steve, Kevin, and Aaron!
2016 Wrangler Unlimited Sahara
Excellent overall experience. Brendon Allen work hard to find me the jeep I wanted. I would recommend my friends and family to use him to purchase their next vehicle.
Service Deroartment Is Awesome !
I have all 3 of my Chrysler vehicles services at Byers! They always offer me a rental when needing repairs and are sure to get my car fixed right the first time! when I had an issue with my Jeep , the young service manager Tyler was sure to step in and make sure the process went smooth and all my concerns were addressed!
Used Ram 1500
No pressure experience, very friendly. Haggling always an adventure, expectations on trade-in values were not met, but other than that, a very positive experience.
Great during the purchase. Not so much after.
We purchased a brand new 2016 Chrysler Town and Country from here and had an excellent purchase experience. Well, that's where it ended. We took the van in to have our U-Connect looked at 2 weeks after purchase and it was determined that we needed a new radio. That was almost 9 weeks ago. We have called them at least 4 times wondering why it's taking so long. We finally contacted Chrysler today and they called the dealership to find out what was going on. Turns out they never ordered the radio at all and obviously just lied to us when we called about it, but not to worry because they ordered it today!!! I can honestly say that this will be the last time we visit their service department.
great service ended after purchase
We purchased a brand new 2016 Chrysler Town and Country from here and had an excellent purchase experience. Well, that's where it ended. We took the van in to have our U-Connect looked at 2 weeks after purchase and it was determined that we needed a new radio. That was almost 9 weeks ago. We have called them at least 4 times wondering why it's taking so long. We finally contacted Chrysler today and they called the dealership to find out what was going on. Turns out they never ordered the radio at all and obviously just lied to us when we called about it, but not to worry because they ordered it today!!! I can honestly say that this will be the last time we visit their service department.
Great experience
Entire process went very smoothly. Richard Jackson did a great job working with me to find the best price for my Chrysler lease. Did not feel any pressure throughout the process. Considering it was my first time, it went about as well as I could have hoped.
Service department rip off!
Charged a flat rate labor fee for something that should only take 30 minutes max! DO NOT GO THERE! THEY WILL RIP YOU OFF! WOULD NOT RECOMMEND!
Easy buying at Byers
my sales man was Jerome Wilson and he did everything he could to get me the car I wanted and make it a pleasant experience. Very professional, everything went smooth and I would definitely come back to Jerome and byers for my next car.
Jeep Rubicon
Kevin Pugh made this the best experience ever. No endless haggling, negotiating, or arguing about pricing. Kevin was professional, friendly, prepared, and knowledgable. Best yet.....he answered all inquiries; and, if he did not know the answer he researched the question before responding...no shooting from the hip. We would definitely recommend Kevin Pugh and Byers if you are in the market for a new vehicle. Also, we would like to acknowlede Mark Zambito, Finance Manager, for his courtesy and professional manner.
Excellent Customer Service and sales experience.
I visited three Jeep dealers in the last week, Byers was by far the best. From the moment I walked in the door, I was greeted properly (which this should be every dealerships primary focus) and they were respectful of my time. I called ahead to schedule a test drive, the car was prepped and ready to go. Prior to my visit, I did my homework! After returning from the test drive, they came at me with a great price (no haggling). Returned to work for two hours and ended my Friday picking up my new Wrangler. Other Jeep dealerships should take note. CUSTOMER SERVICE... IT MEANS EVERYTHING. My sales assocaite was Richard Jackson. Knowledgable, respectful, and appreciative. I'll be back.
Very helpful and nice dealership!
Absolutely loved it! Process was very smooth. Richard and Nate were very helpful and did every step they could in making sure I was very happy with my jeep. I love love love my jeep. I also think the dealership itself has some of the nicest cars and has a great selection. I highly recommend them! Thank you buyers I will defiantly be back! :)
Best cat buying experience ever
Everyone was very helpful and friendly!! It was the shortest amount of time the we've ever experienced when buying a car. Thank you so much!!!
Custom Ordered Trailhawk
Picked up my brand new Cherokee Trailhawk today and I couldn't be happier! I went in about a month ago looking to buy one off the lot, but I couldn't find exactly what I wanted. My salesman, Brendon Allen, was awesome throughout the whole process and after looking around at other dealerships stock we thought it would be best for me to custom order exactly what I wanted. It was originally going to take 6-8 weeks for the order to come in, but it got here in 3!! When I went to pick it up today the whole process was painless. I went through the pre-approval process on their website and within an hour I had the keys in my hands I was on the road! Brendon and everyone over at Byers was extremely helpful, and I couldn't be happier with my car or the dealership I got it from!
Great Experience!
Had an overall pleasant buying experience with the purchase of a new Jeep, along with a trade-in. Mark Mulholland, my salesman, was great, easy to deal with and straightforward. Highly recommended!!
2016 Town & Country
After making an online inquiry, our salesman worked very quickly to find a nearby in-stock vehicle that met our criteria. Once it was located, he arranged to have it on the lot within two days. Financing was quickly arranged at a decent rate before the vehicle arrived. The final sale process was also quick and painless. We greatly appreciated the fast and friendly service provided by our salesman and the dealership.
Excellent Finace service
Mark Zambito was excellent through out the finance process, Mark was very informed on all the incentives available for the 2016 Big Horn I purchased, With all the incentives available on I did not have to put any money out of pocket on my new truck Thanks Mark Zambito!!!!! Everyone at Byers Chrysler Jeep Dodge Ram is provides excellent customer service!! Thank you, Alan and Lisa
Great costumer service!
I purchased a jeep commander in late November and early February it strated making a terrible noise.I took it to a mechanic and I was told it would be 3000$ to fix it due to the differential needing replaced.naturally I was pretty peeved.I immediately called Jeff Parker (the sales manager) and he talked me through tears and frustration and promised he wouldn't leave me hanging. I brought them the jeep the next day and they not only fixed it for waaay less (since it realy didnt need a whole new differential..)but gave me a 1 year warranty,washed the jeep and changed my oil! This is an honest great place to buy a car, I'm one satisfied customer
Buying Process
I was in last week to buy my first car and I couldn't of picked a better place to go. Jeff Parker and Jerome Wilson were nothing but helpful and kind through the whole process. I felt as if I was their first priority the whole time and that my best interest was in mind. It was a fairly quick and easy process and they were very patient through it all. I left very satisfied and confident in my purchase thanks to them!
New Car Buying with Excellent Customer Service!
If your looking for a new vehicle check out the Staff at Byers Chrysler Jeep 465 S Hamilton Rd Columbus Ohio 43212. WWW.byerschryslerjeep.net see Mark Mulholland for your new car purchase. Mark is exceptional sales person makes visiting a dealer enjoyable. He will work for you at your convenience! Mark Mulholland sold me my 2013 Ram three years ago yesterday I purchased 2016 Big Horn from Mark. I recommend Mark to anyone who is looking for a new car and dreads the purchase process. Mark will work directly with you through the whole process. If you like new every few years Mark will show you the difference on buying/leasing let him know what your thinking and he will come up with the right options for you to choose not what he thinks you should choose. I have purchased a lot of vehicles in my day from buys to leases and Mark and Byers makes it a lot better experience for me unlike the other dealers where your there from open to close. Once you decide on the vehicle you want and choose the best purchase option for you, Mark will have you on your way within an hour. Thank again, Mark Mulholland Alan
Extremely Satisfied with this dealership
Kevin Pugh was the man that sold me my 2015 Jeep Renegade, and I could not be happier! He was very knowledgable about the vehicle and had an answer to every question I asked. The first vehicle he brought out was the Renegade, and I feel like that speaks a lot for his ability to find what truly meets one's needs. I looked at other vehicles, both new and used on their lot, but in the end the renegade was the one for me. The purchasing process was extremely easy. Mark from financing was very fun to work with. Their customer service was very friendly. They offered us coffee and water first thing when we walked in. Everyone there would check on us, and I feel like if we needed anything else, they would have been happy to help us. After all was said, signed, and done, Kevin showed us everything we needed to know and then some about the renegade. My wife and I had purchased our first new car together, and I can't think of a better dealership or person to have worked with.
Great Experience
I had a great experience at Byers. They are completely straightforward and upfront in dealing with you. They also work as hard as they can to make a deal happen. Service can't be beat. Make sure to ask for Matt.
New car purchase made easy and enjoyable
I live in another state and I was purchasing a vehicle for a third party. Brendon Allen walked me through the entire process and did an excellent job of finding the required car. Our transaction took place completely by telephone, but I had complete confidence that I was getting the right car at the right price. Brendon even ensured that the vehicle would be ready to be picked up by the third party. We all are extremely happy with the service provided.
amazing place to buy a car
i went in today to buy my first car inside of a dealership. i am very happy that i chose byers and will be telling many other to choose them as well. jerome wilson was an amazing sale person who got me into my new jeep within a very short period of time. i felt very well taken care of and walked out with the feeling of accomplishment and thoughts that i made a good and right buy for me and my financial needs.
Great Experience!
I purchased a new Jeep Patriot as a Christmas gift to myself. I new what I wanted when I went into Byers after leaving another less than helpful dealership. Grant Schick made my buying experience easy and Mark Zambito who handled the financing couldn't have been more kind. They actually had me in my new Jeep and on my way home in 90 minutes! I will now always be a Byers customer and will recommend them to everyone!
Great Purchase Experience
Buying a new car is not my favorite thing to do, but George Eddy (Sales), and Mark (Finance) made the experience the best! I came home very happy, driving a new 2016 Jeep Cherokee. I've been a Jeep owner for 15 years, and this is my 5th. The new Cherokee is beautifully equipped (the Latitude, not the most expensive choice, but it seems like it is), is a very tight, comfortable ride, and is sleekly designed. With all the new safety upgrades, other comparable smaller SUVs can't compare to Jeep's design and style. That aside, our sales experience was terrific, and although I've had service on my other Jeeps done elsewhere, I will definitely switch to Byers Chrysler Jeep. Never have I had a personal introduction to the Service Manager on purchase. The personal touches, along with the competitive pricing and reasonable trade-in made this a wonderful experience. When this car is ready for a trade-in, this is the dealership I will return to.
Fantastic Experience
Very happy with our car buying experience here. Brendon Allen in Columbus made us feel comfortable and was very pleasant to work with. I would go so far as to say he made us feel like family. Very nice young man and we will certainly recommend him to others we know looking to buy or lease a new car.
Lie To Get Your Business
Overpriced vehicles, deceitful and lying salesmen, no interest in helping find the right car, they only want your money, typical slimy company and employees, they don't deserve anyone's business.
Fantastic First Car Purchase Experience!
I cracked down and finally entered adulthood... Purchasing my first brand new car. Everyone was fantastic and easy to work with. I have nothing but positive words for this business and everyone working there. They will definitely have my business in the future!
Easy, enjoyable and fast car buying experience!
Had a top notch experience with Byers Jeep. I worked with George Erdy, their Internet Sales Manager. With 2016 vehicles just being announced, I ordered a new vehicle to my specifications in August 2015. George kept me updated as it progressed thru building stages and as it was shipped from Italy to the USA. The day of pickup was seamless and easy. Absolutely none of the stereotypical car buying issues: the car was prepped ahead of time, pricing was an honest and easy conversation, and I got a quick tour of the service department. Whenever I need another Jeep, I'll be calling George.
Easy and Stress free (GO BUCKS)
My salesman Matt Mcnerlin from answering my Internet inquiry to shaking my hand after we made a deal is a class act and a refreshing true professional. He went above expected and really cares how his customers experience goes. Extremely knowledgeable about his vehicles and answered every question very clearly and made sure I understood the answer. At know point did I feel pressured or disrespected as I have at other dealerships in the past. I drove 2 hours to meet Matt and look at my truck and I don't regret it one bit. His finance manager Eric was a true gentleman as nice and professional as he was . What a great experience and what a great price I received at Byers Chrysler Dodge.!!
Excellent Customer Service very Professional staff
Purchased a new Grand Cherokee Limited today, Salesman Brendon Allen was very friendly, easy going and knowledgeable. Steve Carlson and Jasen Spires in finance completed the team making the purchasing experience a pleasure! Very fair with my trade in. I highly recommend Byers for a stress free experience!!
Best car buying experience ever!
My husband and I went to Byers Chrysler on Hamilton Road yesterday to look for a new van. We have not bought a new car for 13 years so we were not looking forward to this outing at all. We were greeted by Kevin Pugh. Kevin was the nicest salesperson I have ever worked with. He did a great job with helping us drive home with the perfect van for us. I would recommend him to anyone.
Service
On Oct. 14th 2015 I requested a service appointment via email. I received an email response from rbrownatbyersauto.com stating they received my request and someone would contact me. Its Nov 13th and still have not received any response. I have emailed twice since then and both times were unanswered. Not good service.
No hassle sales and GREAT customer service!
Big thank you to George and Steve at Byers, they were awesome! The whole process was about 1 1/2 hours! I've bought every vehicle I have ever owned from Ricart, that ends now. This was seriously the best experience I've ever had purchasing a vehicle! Thank you!!!!! I will definitely be coming back! The rating above isn't working on my phone. I want to click 5 stars for everything but its not letting me. It did let me choose an overall rating though.
Amazing and professional salesman Grant S.
Grant was very professional and seemed to be very passionate about his job. He kept in great contact with me through the buying process, and even after I purchased my Jeep Wrangler when I had a few questions. He even held on to my Oakley sunglasses when I forgot them in my trade in vehicle. I will definitely be buying here for my wife's new vehicle, and I would recommend this dealership to anyone wanting a stress free car buying/selling process.
Great Service
Great experience overall. Friendly, knowledgeable staff. The least painful experience at a car lot ever. Definitely recommend going there.
great deals
the sales staff was great very helpful but pushy. Richard Jackson was our salesmen. we will definately be back when we are ready for another car. plus will send our friends there way.
Great Experience
Worked with Matt. Had a great experience. Came from out of town and wasn't disappointed! Thanks Matt
Outstanding Job!
I purchased a new Chrysler 300 from Byers and never been more satisfied. Dallas Roberts was extremely friendly and professional. He did an excellent job going over every feature of the car down to the smallest detail and had no trouble addressing all of my questions. The whole process was painless, and I didn't feel pressured at all. I highly recommend this dealership. Thanks again, Dallas!
Great sales team
Kevin Pugh was our salesman and we felt he was very honest and integral and did all he could (in a non-pushy manner) to earn our business. I'm sure we will be back in a couple years for another Jeep product. Thanks Nate in finance as well for being very personable and not the typical "cut-throat, not wanting to give an inch" finance person! We truly appreciate your team! THANKS!
New 2015 Durango
We were shopping for a 2015 Durango and knew exactly what we were looking for. Aaron Runge was very helpful and quick to get the car ready for a test drive (even though the dealership was closing in 5 minutes). We turned in our tired out 2000 Durango and we traded up. The buying process was about what I expected, about 2 hours. We previously worked with Crown Dodge over in Dublin, Ohio and found them unfriendly and not helpful. I recommend Byers!
Awesome experiece
I just bought my new Jeep from Kevin Pugh at Byers. Kevin made the process simple and painless. I love my new Cherokee and highly recommend the team at Byers!
Excellent service and friendly salesman.
Was not pressured into buying. Also the follow-up after purchasing a new car was excellent!!!
Great Dealership!!
I had been looking for a new vehicle for a few months. My last vehicle I had for 10 years so it was time to let it go. David and Brenden helped me get a new 2016 Jeep Cherokee that I just love! They made the whole buying experience a very low stress situation for me and put me in a great vehicle with more options than I had hoped for with a great deal. Jason in financing was a pleasure to work with and answered all of my questions. All of the people within the dealership are very friendly and speak to you whether you're their customer or someone else's. If you have not visited Byers before I would highly recommend that you do!!
Excellent, worth the time to visit
After shopping around at several dealers for a Jeep Cherokee. I finally pulled the trigger after visiting Byers. They treated me very fairly and gave me an awesome deal on a new 2015 Jeep Cherokee.
Great service Smooth and prompt transition!
Had an appointment with Aaron and even though he was supposed to leave earlier in the day, he stayed to meet with me that afternoon. Arrived at the dealership and the car that i was interested in was in front of the dealership. Test drove, no pressure sales, able to work with me on price, smooth and prompt service with the financing part. Overall experience was great. Would recommend!
Out of state purchase - great experience!
I bought a pre-owned 2012 Jeep Sahara from Matt McNerlin at Byers pre-owned dealership. Matt was great to work with, as he communicated well and made me feel like an important customer. I would definitely recommend Byers as a dealer to consider when shopping for a new or used vehicle. Thanks for everything Matt!
Used car purchase
Overall best experience that I have ever had purchasing a vehicle!! Thanks matt for making it a smooth, easy process!!
Outstanding buying experience!
From when we walked into the building we were greeted by Richard Jackson. He really new all the new features of the Jeep that we were looking for. I was really impressed with him and the Sales Manager. They went above and beyond for me to be able to drive home in my new 2015 Jeep. They even stayed after normal working hours to complete the transaction. They worked with you and I felt that they were very fair and gave me a great deal. I traded a 2008 Jeep Cherokee and didn't even test drive my new 2015 Jeep. I knew that it would drive nice, and I am amazed by all the features on this vehicle. I really was in awe that Richard sat with us and went over all the different features and capabilities of our new vehicle. Hands down the best car buying experience I have ever had. I will definitely be a continued customer, and have all my service done at Byers.
Good Experience
Very satisfied with my experience purchasing a new vehicle
Excellent customer service
Bought a 2011 Chrysler Town and Country from Byers Jeep and the customer service was excellent! My salesman was Matt McNerlin and he was awesome. Super friendly, super knowledgeable and even waited around on his day off for me to show up! I would highly recommend this dearlership for your next vehicle purchase. And if you do choose this dealership, ask for Matt McNerlin, you'll be glad you did!
2015 1500 RAM Laramie
This was my wife and I's first visit to any Byers dealership. I've seen the commercials over the years and thought well its a commercial sure its gonna sound good. That being said when it comes to what you see on the T.V or anything else about Byers, BELIEVE IT. We worked with George Erdy in internet sale and Nate Sherman the manger. Any questions I had was answered quickly and graciously. The thing is though working with George and Nate the other staff people would talk to you just like they were working with you as well. I had a vision of a "DREAM" truck let me tell ya, George Erdy and Nate Sherman and the BYERS CHRYSLER JEEP RAM dealership put that brand new, no longer a DREAM truck in my driveway. THANKS to George, Nate and the Byers team for a relaxed vehicle purchase. I will recommend anybody that is looking to purchase a vehicle to Byers Chrysler Jeep RAM!!! This might have been our first visit but it wont be our last. THANKS again! I absolutely LOVE MY DREAM TRUCK!!!!!!!!!!!!!!
Great customer service
I worked with Becca and she was great. She worked with me to get me exactly what I wanted.
Great service/Friendly. made the experience fun
My car salesman Richard did a great job. Very friendly to include the entire Byers team. He did a great job of making me feel welcome and didn't try to pressure me into something I didn't want like other dealers in the past. They gave me a good price and worked on giving me a good deal for my trade. I will recommend Richard and the Byers team to everyone.
My Experience buying a 2004Toyota Tacoma
Matt mcnerlin did a great job on the Tacoma I bought from Byers , I would recommend any to byers. They have a great staff there, It was my first time at Byers and will certainly go back when I need another vehicle.
Excellent experience
I bought my new Cherokee at Byers and couldn't be happier! Our salesman, Kevin Pugh, was knowledgeable and professional. Nick the manager was pleasant and accessible too. I would highly recommend this dealership.
Matthew McNeil in Experience
Matt is a superb individual to deal with in buying my vehicle. There was no high pressure sales from him. He took his time with me, and was very caring. I wasn't feeling good and had to leave, the next day he sent me a text to see if I was feeling better and asked if he could do anything for me. He told me when I'm feeling better, he's there to help finish the car sale. To me he went above and beyond assisting me, and with that said that meant the world to me. I will definitely be buying all my future vehicles from Matt McNerlin and Byers. I will be referring anyone that I know that is in the market for a vehicle to Matt. He is awesome. This was the first vehicle buying experience that I ever had that was fun and pleasant. I just can't say enough excellent things about Matt. Thank you Matt for everything you did for me. I appreciated it so much
Awesome! Awesome! Awesome!
I had such a great experience at this dealership. From the prompt email reply to driving away in a beautiful Jeep, Jerome Wilson made it all happen. He is a stellar sales consultant! I drove nearly 3 hours to purchase a the vehicle because it was such a great deal. Everyone at Byers was so kind and helpful. And I owe a huge thanks to Jerome who went out of his way to get me back on the road in such a perfect Jeep Wrangler. I will definitely purchase from Jerome in the future!
Matt Mcnerlin is the best!
This was my first car buying experience so of course I was nervous but Matt was very friendly and assured me he was gonna do his best to keep to my budget and he did and I am soooo happy about that. I went there with a mind set of a jeep and nothing else but despite being so against a ford he showed me one and I instantly fell in love with it and drove it off the lot that night. I appreciate him being so friendly and finding me something I absolutely love. I am definitely gonna tell everybody how good he is and how nice the people at this dealership are.
Matthew Mcnerlin is amazing!!
This was my first car I have bought and financed on my own and naturally I was scared to death but Matthew was absolutely amazing and made the process to where I wasn't as scared. He found me something I absolutely love. Although I told him I would never get a Ford he persuaded me to check it out and I instantly fell in love with it and drove it home that night. I would recommend him to everybody. He is so calm and funny and makes the process fun.
Love Byers--Great people!
Great dealership with great customer service! They went above and beyond when my car was having issues.
Great Deal
I picked out the car I wanted at a local dealership. I made it through the financing process before the deal went sour at the local dealership. I went home and saw almost the exact same car here. I called the next day and had a deal done within a few hours. I was never hassled about my goal payment and Aaron worked with me to get it to where I wanted in price, term and down payment. Two hours driving to the lot later and my new car was waiting on me with all the paperwork prepared. I grew up around the car business and this dealership is one of the best I have visited. I will contact this dealership first next time.
Great customer service and sales
This has been the smoothest and least stressful process I've had in years. The sales department was very respectful and honest. No games and no high pressure sales. Would definitely use them again.i
Impressed by this dealership
As an out of state buyer, I initiated contact with this dealership once my wife and I found the vehicle we were looking for online. I was immediately impressed by the timeliness and efficiency of communication with our salesman, Matt McNerlin. All my questions where answered almost immediately. Once we arrived at the dealership, Matt was very accommodating and the rest of the staff were very friendly as well. It was definitely a "no hassle" car buying experience and I feel I made a good decision. I would certainly recommend this dealer to my family and friends.
Best Car Buying Experience, EVER!
Let me start off by echoing the title. This was the best car buying experience I have ever had! I have been looking forward to becoming a member of the Jeep family for a long time. David Johnson and his outstanding team at Byers Chrysler Jeep Dodge Ram helped make it a reality! I visited many dealerships over the past year looking for a Wrangler. I never felt as if anyone truly wanted to help me, until I met the Byers Team. David introduced me to Steve and Aaron who patiently assisted me in finding the perfect Jeep. Then they went to work, got me a great deal and ultimately explained the entire process, which I greatly appreciated! The exemplary customer service then continued with the delivery process. Jason was terrific in going through all of the paperwork with me and I can't thank Kevin enough for the time he spent educating me on all of the fun things on my new Wrangler! I don't usually write reviews, but I genuinely feel these guys went above and beyond and wanted to share. Thank you Team Byers!
2015 Ram 2500 Cummins
This was my second truck from Byers. I must say that my salesmen George Erdy and Nate Sherman the Sales Manger did a great job with the purchasing of this truck. There was no pressure at all and I got a good deal. The only thing about the truck is no Tow mirrors and Byers wanted $250.00 to install them and program the computer. I found another dealer in Columbus that will do it for 1/2 the cost I have not made up my decision on this yet. Overall a Great buying experience and the staff was helpful!!!
2015 ECODIESEL and the amazing staff at BYERS!!
The folks at Byers worked with me for OVER a month to get the right vehicle and mind blowing financing for me!! (interest rate was HALF what I assumed with my less than stellar credit score). The Saleswoman Becca kept in constant contact with me over the weeks and managed to get me in the perfect new truck for my small buisness!! Check Out their site and dont hesitate to stop in and talk with the fine folks that were on my team to get me in and out quick with my new Ecodiesel 1500 Tradesman 4x4 crewcab! Thanks to Becca and her Manager Steve and the Fantastic Finance done by Jason!!
The Dealer, the Jeep and the Staff = Fantastic
My first Jeep purchase and my 4th auto purchase from Byers. They are the only dealer I will work with. : '15 Jeep Cherokee w/ the altitude package. It's badass. Def. need the V-6. Sales: Aaron with new car sales was approachable, easy to speak with, thorough in reviewing my options and not pushy in the least. Females, you want to work with a guy like Aaron. Jason in financing was just as easy to work with as Aaron.
Great service, Great overall experience!
From beginning to end the salesman, Kevin, walked me thru every step. He was very informative and professional. He was patient with me during my decision making. I didn't feel pushed or persuaded into adding extras I don't need which in the past has been the case with other dealers. I am glad I chose Byers!
Great after the sale customer service
We bought our van several months ago from Kevin Pugh at Byers. In the time since, Kevin has followed up with us on several occasions and has been very proactive. He even helped to schedule our first service appointment. Overall we have very satisfied with our experience with Byers. Keep up the great work!
Worst buying experience ever
We went to Byers to buy a used Grand Cherokee.After we drceided to buy it we waited over 3 hours to pay for it.No financing cash deal.The rear pass window motor needed replaced and the tailight assm.The tailight was treplaced while we waited.Made an appointment to get the window fixed told us we would be right in and right out.Now I sit here 3 hours,waiting and no word.I had to wait as I live 2 hours away.Also when I asked about a spare key I was told they didn't have one.We bought a new one for $65 and guess what when they called to verify appointment they found one.The day of the sale they just didn't look.THIS HAS BEEN THE WORST BUYING EXPERIENCE EVER!!!!!!If you want service definately go somewhere else.The whole crew has dropped the ball here.NEVER AGAIN WILL WE COME THROUGH BYERS DOORS!!!!
Byers Chrysler Jeep top notch in customer service
I recently had both my old Jeep Liberty and my wife's Town & Country serviced here for some recalls we had. I worked with Treat Bellmore in the Service department and he was very courteous and professional. We had our vehicles in and out in no time and everything turned out great. I was also in the market to buy a new Jeep and was so impressed with the company that I contacted them later that week. I was aligned with salesman George Erdy and he was absolutely wonderful to work with. He was patient, up front and honest with me always and I never felt pressured. He was willing to work with me on both my trade-in and new vehicle price... that went a long way with me as I had done my research before and knew he was getting me the absolute best deal he could. Thanks guys. Very happy customer. Will be back in future.
Stop looking for a dealership! Go to Byers Jeep!
My husband and I worked with Mark Mulholland and Dave Johnson. We likened the experience to be treated "like royalty". I was never pressured or made to feel like I wasn't their number one priority. I have never experienced a car buying experience that was this easy! Mark was extremely helpful, kind, and responsive. I will definitely be back the next time we need a car.
Byers Automotive
I came in to byers to purchase a vehicle and dealt with Matt McNeil in he was amazing he help us out with every question and concern we had and got us the in to the vehicles we needed Thank you Matt!!!!
Aaron Runge
Aaron was extremely helpful in every aspect of our buying process. I had been to several dealerships prior to arriving at Byers and left each one feeling discouraged and like buying a car simply was not in the cards for me. Aaron was able to turn that experience around and it was the most painless car buying experience I've had.
Very good sales experience
Three weeks ago I leased a 2015 Ram 1500 from the Byers Dealership. The thing that impressed me most was that they listened to me. When I explained what I was looking for, what I liked, how much I could pay, they focused on finding me the best vehicle and the best deal they could offer. They did not try to push me above the limits of my budget with add-ons. Additionally they had a vehicle in stock that worked for me. The sales process was quick, efficient and complete. At the same time, they treated me with respect and sincerity. I will definitely return to this dealer when my lease runs out.
Great buying experience!
Just bought a Jeep Grand Cherokee. Visited dealership a couple of times to review inventory and decide between a Durango and Grand Cherokee. Took several test drives with no concern or grief from the salesman. Kevin P. was patient, helpful, knowledgeable and overall a great resource. Very welcoming and low pressure. Ultimately Kevin helped us find exactly what we wanted and even had to go to another dealership to find our exact model. Being from out of town, we did a lot of discussion and negotiation over the phone. Kevin was very timely and responsive. Steve also helped in the deal. Again, I really valued their professionalism in the low pressure approach but also in the way they helped guide us through the buying process. I highly recommend Kevin P. for your buying experience. The only negative, if I have to give one, is the internet inventory not updated more regularly as we drove from out of town to see a specific car and it was sold. Kevin P. cured this by recommending similar models and ultimately finding our model choice at another dealer.
Excellent Customer service!!
I previously dealt with ricart and was not happy with any part of it. This is the second new car I have bought and about the tenth vehicle I have bought in my lifetime. The entire process from test drive to driving my new truck home was a breeze. I will always deal with byers from now on. I dealt with George Erdy and Steve Carlson.
Hounded by Hyper-Aggressive Sales lady
I visited Byers to pick up a part for my Jeep. The experience was horrible. Even before I had a chance to open my door I was accosted by a sales lady "welcoming" me. She demanded to know the purpose for my visit. When I explained that I was there to get a part for my Jeep I thought I would be left alone. How wrong I was! When I returned with my purchase she was waiting right in front of my parked vehicle. Entering my Jeep became impossible as she had blocked my path and began peppering me with questions about what was wrong with my Jeep and that it was time to "upgrade". I did eventually manage to open my door, but as I tried to close it, she stood right in the way forcing her card on me. I did eventually get away, but I will be taking my business elsewhere from now on.
Great Experience
Great experience. Everyone at Byers was great. I highly recommend using Byers if you need an auto. I will be back!
Top dealership experience ever
The team at Byers Chrysler is top notch. I ordered a 2015 Jeep Wrangler Rubicon through them, and could not be happier with the service that I received. Kevin Pugh was very helpful, knowledgeable, and friendly. I received an unbeatable deal from them, and was given several updates of where my Wrangler was while I was waiting for it to come from the factory. All of my calls and emails were answered in a very timely manner, and I felt valued as a customer throughout the whole buying process. I will definitely be recommending Byers to all of my family and friends looking to purchase a vehicle, and will continue to do business with them in the future.
excellent buying experience, friendly salesman
Mark M. Made the whole process of purchasing a vehicle very easy. No pressure involved in any part of the process. We knew we had made the right purchase with Byers.
Excellent customer service!
Kevin Pugh provided me with excellent service. His knowledge of the product and easy going personality made the experience very pleasing. Everything was ready to go when I visited the dealership and it was a very seamless, low pressure experience. Highly recommended!
New Jeep Patriot purchase
My wife and I worked with Mark Mullholland during the purchase of our new Jeep Patriot. We are as happy as we can be with his friendly and professional attitude. He kept us informed every step of the way through the paperwork and delivery of our new Jeep. Everyone at Byers should be congratulated for the smooth and professional processes we experienced during our time there.
Great experience!
I recently leased 2015 Dodge Dart. Becca, our sales associate, was extremely helpful in my first car buying experience. I told her my price range, and what was most important to me in a car. She was able to bring me just what I was looking for. Every employee I encountered was friendly. I would recommend this dealership to a friend and tell them to ask for Becca.
Third time Byers buyer
We shop on line and narrrow down our search. Our last three vehicles were purchased from a Byers Dealership. This time Kevin Pugh helped us come home in a new Jeep Compass 4x4. Service was great!
The best car buying experience ever!
My husband and I recently puchased a new Dodge 1500 from John Winkle. He was great to work with and addressed all of our questions. John also made sure we got the right truck. The new truck sales manager Nate Sherman was also great to work with as well. They were able to get us a great deal on our new truck. The finance manager was also great and he was extremely fast. This was the easiest buying experience I have ever had. I would recommend this dealership to all of my friends and family.
Very Good Experience
Bought a low mileage 2014 Ram truck. Justin Booth was our salesman and was very helpful and not pushy. Got a fair deal on the truck and my trade in. I have bought cars at other dealerships and these guys rank up there at the top regarding the experience. The only complaint is that they were short on help in the finance department and waited almost an hour to get the paperwork signed.
Awesome customer service
One of the best vehicle buying experiences I've had. Long process but worth it. Ask for John.
Honest, Good Customer Service
Took a lease on a Jeep Compass. John Winkel was very proactive. Very honest and open in dealing with me. Never attempted over selling me, and was prompt with all pre-work and readying of required paper work. Service was beyond expectation, and other sales staff were pleasant and welcoming.
Excellent customer service!
I was assisted by Matthew McNerlin and he was a pleasure to work with. He made the process so seamless and easy for both my Husband and I. Matt was very friendly and was very personable with us.
A GREAT Place to Purchase a Vehicle!
I have purchased three new Chryslers from Byers Chrysler, and couldn't be happier with this dealership. The last two purchases were with Mark Mulholland as the sales representative. If you want to deal with a pleasant, no nonsense, no pressure sales rep see Mark! My wife's and my experience with Mark was top-notch, bar none. He is extremely experienced and knowledgeable, and just a nice guy. I will definitely look up Mark again when I am ready to make another purchase. I'm sure Byers Chrysler has many good sales reps, but take it from me; you won't go wrong with Mark.
New vehicle purchase experience
Mark Mulholland provided me with excellent service, responsiveness and knowledge of the product. Everytthing was ready to go when I visited the dealership and it was a very seamless, low pressure experience.
Great experience
I recently purchased my second new vehicle from Byers. Justin Booth was the sales rep. I had the pleasure of working with. Justin was a pleasure to work with. The process was easy. I received a great deal on my trade in, new car price and financing. Anybody looking to buy go see Justin!
Awesome car buying experience!
Today I purchased a new Jeep Cherokee Trailhawk from Aaron Runge. Because my husband was ill and not able to be there with me to purchase the car or get it back to our home, Mr. Runge assisted me by driving my new car closer to my residence. He went above and beyond to make my car purchase an enjoyable experience. Aaron Runge was very knowledgable and very familiar with all aspects of the car I was purchasing. Thank you Byers Chrysler Jeep Dodge RAM for litterally "going the extra mile"!!!
I LOVE MY NEW JEEP! THANK YOU MATT!
I want to thank Matthew McNerlin for being so wonderful! I appreciate the fact that he went above and beyond to help me purchase my dream jeep:-) It all started with me sending an email inquiry on a Sunday afternoon. Within 2 minutes my phone was ringing. Matt was a pleasure to talk to and always in good spirits and full of information. I could not have hoped for a better experience. I will definitely be back and will be telling everyone about the great service at BYERS. Thanks again!!! - Christie
Just Bought My First Jeep!
Being from out of town, we dreaded the thought of dealing with a big-city sales person. Turns out we had nothing to dread. Our sales guy, Aaron Runge, couldn't have been any nicer to us. The same applies to the entire staff that we met. Byer's detail guy (with Aaron's help) stayed after closing time to get our new Jeep looking fantastic to save us driving back (70 miles) the next day. Much appreciated! Even though Aaron was (very) busy, he fixed us up with two test drives and answered every question ( we had many). The "process" was actually fun, like it should be. Byer's inventory brought us to Columbus. Our very enjoyable experience will bring us back! :~))
Thank you, Mark Mulholland!
We just bought our 2nd Grand Cherokee from Mark Mulholland at Byers (get a new one every 10 years.) No pressure, knowledgeable about the vehicles and laid back attitude. Wonderful experience and we're recommending Mark and Byers to our friends!
Dream Car!
I bought a Jeep Wrangler Unlimited yesterday. I knew before I drove to the dealership which car I wanted. I also knew that I wanted to work with John Winkel, as he had helped me before and I knew I would get top notch service with him. When I arrived, I met with John and he got the car ready for a test drive. I knew 2 minutes into the test drive that it was the car I wanted. After getting back to the dealership I let John know I'd like to make the process as quick as possible since I had dinner plans. He was very attentive and made sure all gears were running smoothly (pun intended) to get me out of there as soon as possible. I left the dealership knowing I got a great deal and would love my car! Later that night I noticed there was a scratch on the rear spare wheel. I call John this morning and left a message. He called me back shortly thereafter and said he would replace the wheel and apologized for not catching it before I pulled away. All in all, GREAT SERVICE.
The right dealership to buy your vehicle!!!
Facility- Very clean Staff-Hospitality_Excellent Customer Service- Spot on! Buying Process_Made it simple and stress free! Described every step in great detail, hands on! Took the extra mile to personally introduce and tour the service department!! Overall Recommend Byers 100%!! Purchased a 2015 Dart- Props to my sales associate John Winkle as well as the manager, Nate!! Very helpful in choosing my first vehicle purchase! They were patient and not "pushy". Very considerate of what factors were important to me in making the right choice and or decision for myself & family! :) Process went smooth and couldn't ask for a better experience! #happygirl #2015DodgeDart #ThumbsupByers #DodgeGrabLifeByTheHorns
Highly recommend Byers!
My gratitude and sincere thanks goes out to everyone in the service department at Byers! They have restored my faith in Chrysler! The "check engine" light came on as we were driving my Jeep last week. Even though I didn't purchase my Jeep from Byers, they squeezed me in anyway to get my Jeep diagnosed, had it fixed 24 hours later, AND I was on my way home before rush hour! Another Jeep dealership that I had called before contacting Byers because they are closer to my home couldn't get me in for four days; the lady there had asked if I had purchased my Jeep from them and when I said "no", she said they didn't have anything until the following Monday. And the dealership where I purchased my Jeep from...well, let's just say they are about as useful as a kickstand on a horse. The level of professionalism and friendliness I encountered at Byers made me feel like I could trust them to fix my Jeep. Treat and Mandy were very helpful and accommodating, and Ron, the service manager, was also very professional, returned my phone call in a timely manner, answered all my questions to my satisfaction and eased my concerns about my Jeep. This is something that I never experienced at the dealership where I purchased from. My only regret is not having purchased my Jeep from Byers in the first place - I wish that I would have read the reviews here when selecting a Jeep dealer. Lastly, the stellar service was worth the road trip from the far north side. Thank you again, Byers CJDR, please keep up the great service, and to quote the Terminator, "I'll be back!".
2015 RAM 1500
Great to deal with. Made my experience one of ease
Review of our salesperson, Matt, and staff
Matt was a perfect salesman, that listened too what we really wanted and what we could afford. He didn't give up until he found the right marriage of vehicle and budget! Sincerely, Steve & Marilyn Brown
Great Customer Service
I was Blessed to come in contact with Kevin Pugh. I was recently in a car accident and my car was deemed a total loss, which left me without a car. It was bought to my attention that through my employer I could receive a discount at Byers, so I decided to give them a try. Kevin was the salesman that I was connected with to help me in purchasing a car. I could not have been given a more thorough salesman. He went above and beyond to help me get a car and I am very grateful as well as very pleased with the customer service delivered by Mr. Pugh. He gave me his word that he would get me in a car and he did exactly that. He really went above and beyond because never did I imagine that I would walk away with a brand new car (2015)!! He even took the extra time to orient me to my new car. He actually took the time to go step by step with showing me how to use certain features on my new car. I was very impressed with this because I have purchased a few cars in my time and no other salesman that I had dealt with ever took the time to actually sit in the car with me and go step by step by step with me to orient me to features in the car I purchased. I can't forget Jason Spires, who handled the finance part of the sale. He was also very nice and thorough in explaining all of my paperwork associated with the purchase. He made sure that I was taken care of and that in my opinion received a great deal. I would like to thank both of these gentleman and everyone else at Byers Chrysler Jeep Dodge Ram who assisted in the purchase of my car. I would most definitely reccommend anyone in search of a car to stop in at Byers Chrysler Jeep Dodge Ram!! I promise you that you will not be disappointed!! Thanks again !!!
5 Star Service!!
Exceptional customer service!! It was time I did myself a favor by purchasing a new car, and was really looking at the 2014 Dodge Charger RT.... All black with black leather interior. Went into the Byers dodge dealer in Columbus Ohio, and promptly greeted by Mark Mulholland. I cant express how helpful he was, I explained exactly what I was looking for and my price range. He quickly was on the search and found a few that I liked. With the great help from the sales manager Steve Carlson, they were able to locate and bring one down from another dealer. 2 days later, I was sitting in this beautiful black Charger, going through all the functions of the vehicle with Mark....... again... very helpful. With all the new technology, it is for sure a must to have a quick tutorial. After that... I was off in the Mopar of my choice!! To the Entire Byers Family, thank you for making this buying experience perfect and will surely direct everyone in their direction.
2015 Jeep Compass Latitude
My son purchased a Jeep Compass Latitude from Byers and that is what prompted me to purchase one also. I was treated very nicely and the sales person Jeremy and the credit manager worked with me to get me a fair trade in and a payment that fit my budget. I was happy with Byers
Great Service, Fast and Friendly process
I have been dealing with Byers and Matthew McNerlin for many years now and will not go to another dealership. Matt was friendly and explained the process completely to me. He is very knowledgeable in his field of work and always makes the customer his #1 priority. The process was simple and I was educated in the process regarding the gap insurance and the features on the car as to how they work. Thanks Matthew McNerlin and Byers Chrysler Jeep Dodge Ram....I will be back!!
A good car buying experience
Going in to buy a car is never at the top of my list of things to do. But, George Erdy and the rest of the staff that assisted me in my car buying experience made it good. I told them what I wanted, the price I wanted to pay, and what I wanted for my trade. They made all of it happen. This was the first car I bought without feeling regret after I left the dealership. I would recommend them to anyone looking for a new or used car.
(relatively) quick friendly experience
I typically find the car buying experience "painful", but the salesman (John Winkel) was very personable and worked with me on making a deal. The car I wound up with exceeded my expectations.
great experience start to finish!
I knew what I wanted and they found a way to make it work. Kevin and Nate were great. This is my 5th vehicle from Byers and won't be my last.
Best Car Buying Experience Ever!!!
By far this was the best car buying experience I've had in a long time! No pressure and Kevin Pugh took real good care of me ensuring that I understand all of my options and that I was educated on various car models for the Cherokee. I appreciate his friendliness excellent customer service and patience. I will consider this dealership first for any future car purchases and I will highly recommend to anyone who is looking for a good dealership with stellar customer service!! The deal that I got for my 2015 jeep Cherokee was a steal and one that could not be topped by other dealerships in and around the Columbus area. Give them a call if you're in the market for a good new or used car I promise you won't be disappointed!
Great Experience buying new Ram 1500
I bought a new 2014 Ram 1500 from Byers on 12/31/14. My sales consultant was Aaron Runge, and the Finance Manager I worked with was Jason Spires. Mr. Runge was awesome; he was knowledgeable and professional, and a pleasure to work with. Mr. Spires took care of the paperwork process very efficiently. I got a great new truck at a very good price.
Friendly helpful employees, clean, comfy facility
My sales person, John Winkel, was very helpful with speeding along the process of all the paperwork and keeping us informed of everything we needed to do and why. The other sales people took us to the vehicle type we had chosen while John was busy with our sale and answered our questions about engine type, service and performance, etc. The waiting area as well as the sales floor was very clean and had several places to sit comfortably as well as free wi-fi with the pass code and instructions posted were you could easily see it. There was no excessive loud music or old dead plants sitting around like in some dealerships. When someone came in looking for a vehicle, no one rushed to the door smothering them with the usual, "Buy a car from us or else" nonsense.
Great Purchase Experience...and more
I've been taking my 10 year old Jeep Grand Cherokee Limited Hemi in for service to these folks for years though I bought it from a different dealership. I've been very pleased with the service group at this dealer so when it came time to buy a new Jeep, I decided to try them. I just purchased a 2015 JGC Limited and did it in a record 3 hours from the point I walked into the dealership, met my pre-scheduled salesperson, Aaron Runge, negotiated the deal, dealt with the finance dude, and walked out of the place and drove my new Jeep home. Admittedly, having a "Friends and Family" purchase scenario greatly reduced the haggle time; there was, nevertheless, a bit of negotiation on the value of my trade. One expects that and so I wasn't phased; it literally took 15 minutes for Aaron and me to work out the deal and booyah! I drove home in an SUV I really liked. To be fair, I know that the FAF scenario reduces a lot of the unknowns and hence the tension/frustration of buying a vehicle. However, this was not the driving point; I really was looking to buy from a dealer that I had faith in with regard to after the sale, i.e., their service group. On that point, I was already sold on Byers...they run a very good ship. I have no hesitancy in recommending interested Jeep or Chrysler buyers in the Greater Columbus area to visit the dealership and meet Aaron and the rest of the crew and no question about who to take your car to for service...the sales dance is mere seconds compared to what the life you will have with your car and these guys are good.
Second time Byers buyer
Aaron Runge of Byers Chrysler Jeep Dodge Ram made my car shopping a breeze! After driving 2.5 hours , he made my day! Love the fact that they were so accomodating, professional, polite and motivated. I would recommend them to anyone.
Amazing Care!
We had the pleasure of working with their new salesman Pete. If anyone else goes into this location, I highly recommend asking for him directly! He was so kind and respectful and did not show us a thing that did not match our budget! He was so sweet to our little girl who was with us throughout the whole process. Not once did I feel pressured, I honestly felt like we were dealing with a family friend who just wanted to sincerely get us a great deal and the safe, family vehicle that we asked for! The whole process was easy and fast, we bought a new car within our budget and Pete helped us through every single step. We will most definitely be going back for service. THANK YOU PETE AND THE WHOLE STAFF!!!
Outstanding
Outstanding customer service; Aaron Runge (our sales person) was wonderful. Whole process very commendable.
Best Car-buying experience. Ever.
I had a fantastic experience working with Dave Johnson, and his guys at Byers. After a few emails back and forth, Dave's team was able to present a deal that was completely transparent and fair. They even added running boards, after I realized that a truck with this much clearance would require them so my daughter could get in and out. I came in for a test drive Saturday morning at 10:30AM, and was leaving the dealership in my new 2014 RAM 1500 in time to watch the noon Buckeye kickoff. At no time did I feel pressured, nor confused by the numbers, as Nate Sherman was able to clearly explain the deal, which included a trade-in and was my first leasing experience. Kevin Pugh was the "truck expert" on staff, answering all of my questions about the car and giving me a full demonstration of the car's equipment and features. He even spot shined the wheels while answering questions in the parking lot. These guys are not your typical car salesmen, they're passionate professionals that are focused on the customer experience beginning-to-end. Thanks again!
Fabulous People & Great Prices!
We had a GREAT experience at Byers! Doing all of our homework beforehand, we knew what we wanted, what we were going to pay, had all of our paperwork for our trade in ready so all we needed was to test drive & to purchase our new Jeep! Going at both the end of the month AND a rainy day definitely helped us get a better price. Our salesman & new BFF, Matt McNerlin was absolutely fabulous! He didn't jerk us around, was extremely friendly & professional. The entire sale process took us a total of around 2hrs including test drive, filling out paperwork for our trade, and purchase of our new vehicle. When we are ready to trade again we will definitely come back to Byers! (And Matt!) The ONE & ONLY thing I would've liked to see was that it being a Jeep dealership & having a little higher end vehicles, I wish they would've had something like hot chocolate to drink and that the bathrooms were cleaner. But that is truly the only drawback to this dealer & wouldn't/didn't impact the sale. Thanks Guys for our new Jeep!
Friendly, knowledgeable sales person.
Car was exactly as website described. Sales person Greg Vignon was knowledgeable and informed. Paperwork took too long to complete, about 3 hours total time at the dealership. Dealership didn't have to do financing as I already had my bank take care of it. Service department needs to pay closer attention to detail as brake warning light came on and off several times until I realized that the brake fluid was low and added it. Overall experience was OK, however, if I hadn't driven 5.5 hours and had a certain car in mind, I would have left without the car due to extended wait time.
Horrible Service
Service department rude. Addressed issue with service manager... still unresolved no apology. The main problem that we initially took the car in for was never addressed. Will not purchase a vehicle from them and will never use their service department. We were very disappointed. We had to take our car to another dealership.
They have a heart!
About 2 years ago I was pregnant with our first child and my husband and I decided we needed to get a safer and more reliable vehicle. We purchased a used SUV from another dealer , we told them our situation and that it was important for us to have something reliable and safe with the baby coming. When we bought the SUV from them they said it had a warranty that covered everything but brakes and tires, turned out it didn't cover anything! We only got to drive it 2 months out of the first 12 we owned it. We put more money into repairs then we did into paying it off. About a week ago it pretty much broke down for good. We needed a new vehicle and fast! We went to Byers and John Winkle and the rest of the good people there worked to help us get a new vehicle. We didn't think we would get one because we already have a car on loan and we were completely broke between the car repairs and the baby. Not only did they help get us financed for a new car, but we got the one we wanted and we drove it home that night! We will never shop for car anywhere else and will always recommend Byers! Thanks to John Winkle and everyone at Byers for your kindness,your time, and most of all for having a heart! Again,thank you all so much!
Mr. Mark Mulholland Review
Mark Mulholland is one of a rare class of Salesmen. His manner and ability far exceeds most other Customer Care practitioners. I'm reluctant to use the over-worked word "Professional" though to compliment Mark. Of course, Mark is a professional in his capacity, he's much more than that though. He possesses an almost eerie sense of his clients needs and their personality. He has his finger on the pulse of his customers purchase-desires and priorities. In mine and my wife's purchase experience with Mark, not once did he labor the conversation with tales of "I, I, Me, Me...". He was keenly interested in what we thought and felt and I never once detected contrived sincerity from him. I feel uniquely qualified to espouse Mark's People-Skills, as I have been in Customer Care for over 25 years and therefore confident in knowing from whence I speak. I will unerringly now refer to Mark when speaking of any auto purchase, or, when merely discussing admirable and noteworthy sales acumen. Thank You, Mark, for engaging and precise work!
Once a customer; always a customer!
I have a history of owning Jeeps, and Byers has been a name who has never failed me from shopping to service. From the moment, I stepped onto the Byers car lot, looking for another Jeep; I was approached by a courteous & professional sales person, John. John was knowledgable about the inventory and worked with me to get the right vehicle with the right price making my return visit an outstanding one. I love the 2015 TrailHawk, thanks to John! A well kept car lot and showroom; you could tell the staff takes pride in their work enviornment. Everyone at Byers made you feel comfortable and at ease with the entire buying/purchasing experience. I am proud to be a Jeep Trailhawk owner and would recommend Byers to family and friends.
Super dealer
Mark Mulholland was great. This is the 3rd . car we have picked up thru him.
An enjoyable buying experience
My girlfriend and I were very happy with the attention we were given from George Erdy. There was absolutely no high pressure sales tactics used. George answered all of our questions about the Grand Cherokees we were interested in. He was very knowledgeable about the product and very patient with us. All this even after we told him this was the first place we looked and were just browsing for now, just thinking about buying a Jeep and wanted a closer look. We told him we wanted to look at other Jeeps at other dealerships and he still didn't high pressure us and try to get us into one that day. We did look elsewhere and after they knew we were just taking a closer look nobody afforded us the time and attention George did. Three days later we ended up going back to Byers to deal with George. We drove home that evening in a beautiful, new 2015 Grand Cherokee. George and the rest of the staff treated us with the kindness and respect one might not expect from a car dealership. Dealing with George and Byers Chrysler Jeep was the most pleasant car buying experience I've ever had. When it comes time to buy a second vehicle I will certainly put Byers at the top of my list of dealerships to shop at.
They fixed my demon Minivan
2009 Town and Country Minivan....had some problems in June with the dash board lights all lighting up and the gages not working. I took the van to a local shop where we have our oil and tires changed. They had to do some electrical work and the problem was fix. I drove the mini van to Maryland and back that month and then in July I drove to Myrtle Beach. While at the beach my van had the same problems, plus a few new ones. THe dash board lights all came on, the gages stopped working, the windshield wipers just came on by themselves, all the locks and power doors stopped working and the windows would decided to go up and down on their own. We didn't even know if it was safe to drive home. Once on the highway this all stopped and we made it home without any trouble, however, the day after we got home it all started again. We took the car back to the local shop to see if they could fix it again. We were told it was the TIPM and it would cost us about $1400.00 to fix and that solve it for us. This after already spending $600 for work done the last time. We made the choice to take the car to Byers and turned it over to Treat Bellmore a Service Coordinator. We had called and told him about our demon haunted minivan and asked for help. At this point we were having to jump start the car to even get it to run. The van was dropped of Wednesday night for service first thing on Thursday morning, with a note of all the problems we were having and a wish of "good luck". We received a call Thursday afternoon letting us know that the problem was two fold. Wiring in the trunk area and wiring in the door. That when the other garage fixed it for us the first time, it was not done correctly and this was shorting out our system. They were going to need to order a part and if they got the order in that day they might get it on friday. As the mother of four boys, I need a minivan and not having one really becomes a hardship. We gave the go ahead and prayed it would really fix the problem. At this point we figured it would just be a bandaid and we would still have problems once that was fixed. I got a call early Friday afternoon....It was fixed, no unwanted dash lights, gages work, wipers stay off when not turned on, windows stay up or down as I open and close them, and my doors lock - unlock, open and close. I drove the van for awhile after picking it up and still no problems. All this was fixed for 1/2 of what I was quoted by the local garage and they didn't have the correct problem becase the electrical problems were making the dig-box in the van give off wrong codes and they would have replaced the wrong part. Treat was very good at keeping us very informed and understood our desire to keep the cost down. That it if it was an expensive fix we might just dump the van, which would have been a shame because we love our mini van and would hate to lose it. Thank you for your help and removing the Demon from my Mini Van
Good Experience
My wife and I were apprehensive about buying our first car as a couple, but we were treated very well at Byers Chrysler. Our salesman, Matthew McNerlin, was very knowledgeable about the vehicle we were buying. I really appreciated how honest and transparent the whole process was. Overall, it was a very good experience.
Amazing Experience
This was my first time buying my own car. Matt McNerlin was amazing with me as well as Jeff when Matt had a previous appointment. I had had a terrible experience at another dealership where the salesman was so pushy I had never wanted to return to a dealership. Matt was no where near pushy at all and so patient with my questions and had all the answers I needed. He even went down to another dealership with me owned by Byer's to purchase my car to make sure everything went smoothly. I will definitely return to buy another car from Matt McNerlin in the future. Thank you for making this a positive experience for me.
Outstanding Service
I'd like to thank Mark Mulholland for his outstanding service and representation of helping me purchase a new Jeep Grand Cherokee Overland. Mark went over and above his duties to make this transition happen for me and streamlined the processes as well. Thank you Mark for the great service you provided me. I will most certainly recommended my friends and family to visit you at Byers for their new vehicles.
Best car dealership, hands down.
I have been buying cars from Mark Mulholland at Byers for many years. I just bought my fourth vehicle from him and I would never consider going anywhere else. Mark is not your typical car salesman. He is honest, fair, and works hard to get you the best deal possible on a vehicle. Years ago, Mark and Byers got me into a vehicle when no one else would and that's something that I have never forgotten. My husband also bought his last vehicle from Mark and now he's a true believer as well. This dealership is much different from others. They believe in true customer service at every level. They don't forget about you after the buying experience is over. Their service department is way out of my way (I live on the Northwest side of Columbus) and there are certainly Chrysler service departments that I could use closer to my home. The service at Byers is so good that I make the trip to their side of town because it's worth it. It's easy to make an appointment and the service is great. You won't be disappointed with Byers Chrysler Dodge Jeep!
My Experience
I purchased a 2013 Dodge Charger R/T MAX AWD 2nd owner. The Sales Person was Matt McNerlin. At the beginning of the purchasing process Matt was great following up whenever I had questions. Matt requested that I get my paperwork back to him as soon as possible so it counted towards his month's end goal (May). I did everything I could and to make sure that happened. Matt was supposed to overnight the documents on 5/28 but instead they took 2 days and did not arrive until Friday 5/30/2014. When I received the papers on 5/30 I got them filled out, notarized and sent back out same day (5/30) via FedEx. Matt informed me on 6/2 that he forgot to send me a few documents and that the documents he is sending me would need to be signed and notarized again. I requested the documents to be overnighted and Matt said he would do his best but would have to rely on others since he was out of the office. Once again it took 2 days and documents did not arrive until 6/4 in fact on 6/4 I had to text Matt for a tracking # (at this point I felt like I was going above and beyond). On 6/4 I left work early at 5:30; I had to go from one bank branch to another in 2 different cities to find someone available to notarize very difficult since it was after 5pm, luckily found 1 person to notarize and then I quickly drove to FedEx was able to meet the overnight cutoff deadline time with 10 minutes to spare. On 6/6 Matt sent me a text message that he got all of my paperwork and that the shipping company could come pick the vehicle up anytime. I was not able to find a shipping company so I had my father go pick up the vehicle. On 6/17 my father arrived around 5pm to the dealership it was cloudy and raining Intermittently. Before I ever signed any paperwork I had my father over at my house, and while I was talking to Matt and Nathan on speakerphone about an optional mopar warranty; I asked Matt if there swirl marks or paint chips and Matt said he did not see anything and that it appeared perfect. I asked Matt if he would detail the vehicle and Matt said it would be a shame to detail because it would be dirtier than how it was sitting on the lot. The car sat in my garage until I was able to inspect it I noticed the swirl marks on the hood and trunk, paint chip under the spoiler and hood, and a mysterious blue paint dot on each headlight. I ended up washing my car anyways despite these issues I was able to get the mysterious blue paint chip off one of the headlight. NONE OF THE PICTURES ONLINE reflected these issues (how do I know that because before I bought the car I saved all the pictures that were online from the Byers Chrysler Jeep Dodge Ram website to the desktop of my computer so I could reference it later in case the condition was not as described by Matt. If the pictures online did reflect these issues I would have insisted on a detail along with rock chip touch up or I would have negotiated the final price. I sent Matt an email with these issues along with pictures on Wednesday 6/25 asking that Byers Chrysler Jeep Dodge make it right. I feel these issues should have been caught by Matt, or the person that took the car in on trade-in from the 1st original owner, or even by the detailing staff. I paid the asking price on the website plus the document fee based on Matt word and description of the vehicle. I re-sent Matt a follow up email on 6/26 and still no response. On 7/5 I text Matt and told him I had sent 2 emails; he said to check my spam filter (so I checked spam filter no email). Matt said he was with a customer and would call me in a moment; Matt called me an hour later and told me that because my dad did not catch it when he picked up the vehicle there was nothing that Byers Chrysler Jeep Dodge Ram could do for me. Matt said it was Sunny when my father picked up the vehicle which was not true. I am unsure if I will ever buy a car from Byers Chrysler Jeep Dodge Ram again or if I will recommend them to friends and family.
Hassle-free, One-Stop Shopping!
I went to Byers because of a vehicle I saw on their website. The sale price was lower than most of the other dealerships around, and I even received an additional discount on top of the sale price. I wasn't sure that day how many dealerships I would have to visit to find the perfect vehicle and a price that was affordable for me. Fortunately, I stopped at Byers first and dealt with George Erdy. He made my experience painless and was VERY helpful and pleasant to deal with. There wasn't the typical haggling back and forth on prices. I was shown the best off right from the start and George even helped me to get the leather seats I really wanted. I was shown the breakdown of the price of the vehicle. He understood what I wanted and went above and beyond what you would expect. Eric took care of my financing and did an excellent job as well. It was a smooth process. I honestly have to say that this was the easiest buying experience I have ever had at a dealership and I am so thankful for it. Even my friend who was with me was very impressed with the dealership & people. It was a perfect experience. Truly a one-stop shop. Don't waste your time going to any other dealer. Go to Byers! I will recommend them to family, friends, and anyone else I know that is looking for a vehicle.
Hassle-free, One-stop Shopping!!
I went to Byers because of the vehicle I saw on their website. It was priced lower than most of the other dealerships around. I went in there expecting it to be just like any other dealership, and I figured I would have to shop around at other places, but I didn't have to do that. Fortunately, I stopped at Byers first and dealt with George Erdy. He made my experience painless, and there wasn't the typical haggling of prices. I received the best deal from the start. I knew what I wanted and the price range I could afford. George understood my needs and went above and beyond to get me into my Sahara. I honestly have to say this was the best and easiest experience I have had at a dealership and I am so thankful for it!! George was great to work with! Eric took care of my financing paperwork. He is also excellent to work with.Everything went really smooth. Thanks guys! I have and will keep recommending you to my friends and family. My friend who was with me during the experience was also very impressed. It was a perfect experience. Truly a one-stop shop! Don't waste your time dealing with another dealer. Go to Byers. They will definitely take care of you!!
Byers = A+ / Mark Mulholland highly recommended
Purchased a 2014 Dodge Challenger RT! Absolutely love it. Mark Mulholland discussed the pros and cons of the different challenger models with us. My initial thought was a different model, thanks to Mark's valuable feedback I went with the RT and we could not be more pleased about it. It was the perfect fit for us and what we ultimately wanted. We also purchased a 2012 Town and County Van from Mark at Byers. Two excellent experiences purchasing our vehicles, we would not go anywhere else. A+ to Mark and Byers. We recommend going to this dealer and asking for Mark Mulholland. Thanks Byers! We will be back.
Byers Chrysler - Mark Mulholland - A Winning Team
We have just bought our fourth mini-van, now a Chrysler Town and Country. We keep coming back to Byers because of the excellent service and again, as with this purchase, an easy and pain free buying experience. We were delighted to work with Mark Mulholland who made every special effort to properly inform us of our options and clearly state the pros and cons of how we might go about getting the vehicle we needed and wanted. Delivery was smooth and flawless. The Byers family and Mr. Mulholland are preserving the personal and professional buying experience we have come to expect and are truly thankful for. We may now, with our new vehicle, initiate our car's service history with the knowledgeable and personable Treat Bellmore and his entire service department staff. At Byers Chrysler the history and quality run deep.
Great experience
Matt was very helpful, as well as Nathan the manager. We bought a new Ram 1500 big horn with everything we wanted. Please continue to service your customers with respect and we are sure you will sell autos. Returning customer from past 4year experience.
New Ram 2500HD Purchase
I just purchased a 2014 Ram 2500HD 6.4 Hemi. The sales person, Mr. Mark Mulholland did a great job from the initial contact, working with me to get only the package, power plant, and options I required for my needs, to the final delivery of the Ram, assuring all prep items were done, and review of the vehicle systems. There was never any pressure to add options that did not meet my needs. All option recommendations were explained in detail so I could make the best informed decision. I also dealt with Mr. Steve Carlson (sales mgr) on a limited basis who I found just as helpful and informed. I do not generally enjoy buying vehicles but in this instance, I had a very good experience and highly recommend Mr. Mulholland to anyone purchasing a new vehicle.
Great buying experience!!
Best prices hands down!! I purchased a 2014 Ram 1500 Big Horn and Matt McNerlin helped every step of the purchasing process. I will definitely be back for my next truck or car.
Best buying experience ever
Our 2000 Dodge Durango finally died and we had to make a quick purchase. Everyone at Byers was extremely patient and helpful. Our salesman , Andy King spent hours with me answering questions and going over different buying options. Nate Sherman, the sales manager was professional, courteous and made sure the transaction went quickly and efficiently. The finance manager, Jason Spires is the nicest , most informative person that you could ask for.and he made sure that we understood the details on the paperwork and the sales agreement. The Byers sales force went out of there way for us and I greatly appreciated it. I would highly recommend them for your next new car purchase.
Smooth Process -- 3rd Purchase / Lease!
Just got my 3rd vehicle from this dealership. I have dealt with Mark Mulholland on all 3 and he's been excellent each time -- we discussed what I was looking for over the phone and he had the vehicle pulled up front and ready for me to look at when we arrived. He also knew what I was trying to accomplish in terms of lease vs. buy so he only gave me pricing for what I wanted to do -- he didn't try to push other options. Further, he was aware of a variety of incentives that were available so he explored a number of options and made a number of inquiries so we could see what would be the best situation for us. Also, the finance representative, Jason, was very thorough, friendly and pointed out all of the relevant items on the documents I was signing which made the process easier and more comfortable for me.
wonderful experience with Byers Chrysler Jeep
I was looking for a cargo van on the Internet to purchase and I found it a Byers. The representative by the name of Matthew McNerlin answered my request within five minutes of me sending the email. He was very knowledgeable to what I was looking for in this vehicle and very professional and polite. I am located in New York City and they were able to get the paperwork to me and we closed the deal in less then three days with no hassle or anything stress. I will be flying in to Ohio to pick up my vehicle and they offered to pick me up from the airport. I will always do business with this dealership because they treat you like family and not like a stranger. I recommend them to anyone who is looking for a decent used vehicle or new one.
Great Sales Experience
Matt treated me great. He is a professional, and a good person.
One Stop Shopping Experience
We were just looking, not expecting to buy at this time. But, George Erdy, Sales Consultant was very helpful and friendly and explained buying versus leasing a new Town & Country van. We decided buying would be our best option. After a test drive and talking about buying today, George was able to find a better loan rate than we could on our own, plus a nice trade-in allowance. Thanks to him and Jason Spires, Finance Mgr., we left Byers with our first new vehicle purchase in 38 years.
John you rock man!!
My husband and I came on the lot to make our usual "car wish list" and John W. walked up to help us. Little did we know that we would come the next morning and pick up our brand new car. They were dedicated to serving us and made us feel so welcome and appreciated. I can't thank you all enough. I love my Jeep. That was one of my wants for many years to have a jeep of my own. You all made that dream possible. I am so pleased. Hook line and sinkers Byers is the top of the game in my book. Excellence above and beyond Thank you so much gene and deb dixson
New Van Purchase
Have purchased several vehicles at Byers previously and have my vehicles maintenance done at Byers Chrysler Dodge & Jeep dealership. Was looking to trade my 2007 T&C Touring van and saw a new 2014 T&C Touring on the lot that met my specs. Sent an email to dealership inquiring on this van and received a response from George Erby. We set a time to meet the next day. The van was ready for a test run when we arrived at the dealership. George was excellent to work with. He answered all our questions, got an appraisal on the trade-in and we reached a fair purchase price.. George was friendly, courteous and made the entire deal an excellent customer friendly experience. I will definitely go back to Byers and George for my next vehicle purchase.
Good Stuff! Byers was good to work with, didn't play...
Good Stuff! Byers was good to work with, didn't play games and considered counter offers with out dragging their feet. Strait up yes and no answers. I will be going back for our next purchase. Thanks Byers
A Good Day
My wife and I walked into Byers not sure if we'd come home with a new vehicle, but with great patience and knowledgeable advice Andy King helped us take the keys home to a brand new Jeep. The personal atmosphere at Byers is what puts it at the top. Everyone takes their time to say hello to every guest and you just feel comfortable being there. As first time buyers, we highly recommend checking out this dealership because they want to sell you the right car and welcome you to the Byers family.
Mark Mulholland at Byers - always professional
Our family has trusted Mark Mulholland and the staff at Byers Chrysler/Jeep for 20 years. No sales tactics, always willing to take time to find the right fit and deal for our car purchases. Thanks Mark and Byers Chrysler!
Matthew McNerlin is the best!!!!
My younger brother was in the market to get a used car and trade in his 13mpg gas guzzler F150 I recommended he check out a 2008 Toyota Prius this dealer had. I contacted the dealer through this website and within 5 Min I received a telephone call From Matt, he was very polite and we discussed this car and my brothers needs and Matt set up a test drive the next day. We arrive at the dealership the next day to see the car already pulled up and appeared to be freshly cleaned, a very nice touch. We were greeted by Matt and we first showed him the truck we were trading in.and began the process of getting the truck appraised. Matt then proceeded to show us the features of the Prius and he was very knowledgeable about the car. he did a complete walk around of the car and we decided we wanted to take it for a test drive, he took my brothers information and quickly got him setup for a test drive while the truck was being apprised. My brother loved the car and we came back and expressed his desire to purchases the car. We knew going in that he most likely had negative equity in his truck Matt did everything he could to get us the most possible for a trade in, Matt was upfront about everything and confirmed that he did in fact have negative equity that would need to be rolled into the new loan and that he would definately need a cosigner. Matt was patient while we obtained approval from our father to cosign on the new loan while he waited. Matt was able to get things setup even though our father was unable to come with us to sign paperwork so he was able to do the credit approval over the phone. Matt and his boss did an amazing job at getting us a good deal on financing even though there was a lot of negative equity that needed to be rolled into the new loan. they contacted several finance companies to get us the best deal.My brother was able to sign his part of the paperwork and Matt allowed us to take the new car over night with a fresh full tank of gas to have our father sign his parts of the paperwork and bring it back the next day. they were able to transfer the plates over from my brothers truck to the new Prius. over all this has been the best car buying experience ive ever been through, everyone at the dealership was very friendly and our salesman Matt was wonderful the first salesman who i have ever felt actually cared about us and made the car buying process as simple and fun as possible. I cant begin to say enough nice things about Matt he had good sense of humor and was more than willing to explain everything every step of the process. I will definitely recommend Matt and Byers Chrysler Jeep Dodge RAM to anyone who needs a new car. I plan on going back when i personally need to purchase a new car
Great dealership and great buying experience!
I just closed a deal with Jerome Wilson at Byers and I was extremely pleased with the service. I was in the market for a new vehicle and the choice came down to Byers Chrysler and another location. Jerome stayed late to allow us to test drive the vehicle we purchased and was extremely aggressive (yet professional) in pursuing my business. I appreciated the process and Eric Strickland did a very good job answering all of my questions and making the paperwork process hassle-free. They treated me with respect, worked the deal to my liking and are open and honest about everything. PLEASE do business with them TODAY!
Excellence in service...Continued!
As the title suggests, Excellence in service continued. To give you a little background, my experience with Byers began about 6 years ago and has continued ever since! I had a VERY distasteful experience at another local Ram Truck dealership in the metro Columbus area. This experience was nothing short of a clip out of a movie in which a greasy haired salesman in a leisure suit from the 1970's tried to tell me what I needed, rather than listening to what I wanted. After an hour of being pressured, I finally remembered the quote that says "the reason that most people cannot hear is because the are too busy talking". I politely excused myself and decided to look elsewhere. I ran into an employee of Byers (Robert Wilson) who referred me to a salesman by the name of Mark Mulholland. From the very first meeting, I realized that this relationship was "going to work" so to speak. Mark sat down and listened to my needs and wants and then made educated but measured recommendations. Marks experience and calm confidence made me relax and actually enjoy the process of purchasing a truck. That was (now) 3 trucks ago! I just yesterday (03/10/2014) purchased my third brand new truck, this one was Dodge Ram 2500 with a Cummins turbo diesel power-plant. Never have I been treated so well by so many people, who by all rights never had to be in the first place. From the point of specifying my vehicle, to ordering and then on to financing this process was painless! The manager Steve Carlson is second to none when it comes to being an advocate for the customer. He fought hard to find me the absolute best financing rate available, and I have to say he has done this every time for me, without question! Byers is a one stop shop when it comes to all of your vehicle needs, whether it be new, used or repair! Since my purchases I have never had maintenance performed at any other place besides Byers. Their service staff has always provided efficient and effective maintenance on all of my vehicles, whether it be routine preventative or required recall repair. Ron Brown (service manager) runs a tight ship and maintains a staff that is comprised of well trained and experienced professionals. His right hand man, Treat Bellmore is and always has been more than accommodating to me. You can always guarantee that you will be greeted with a smile and a "How are you doing" from him. The entire Byers team has always surpassed by expectations as a customer and have honestly made me feel at home anytime that I have been in. Perhaps the best thing that can be said is this quote: "We are what we repeatedly do. Excellence, then, is not an act, but a habit. This organization certainly embodies excellence and professionalism and I would (and have) recommended them to anyone who is in need of a vehicle!
Great buying experience
I was hesitant to trade in my mini van because I dislike the car buying process. I was referred to Byers Jeep and am very thankful. I actually enjoyed finding the right car for me and the hassle free buying process. Everyone who I interacted with could not have been more kind or helpful. David, Drew, and Steve along with others were outstanding. I just got my Jeep Cherokee home and along with showing it off am learning to work all the wonderful features.
Great and easy going salesperson
PC12312011 The salesperson Mark was very courteous and knowledgeable in helping me figure out which vehicle best fit my needs.
Nice and easy
Purchased new Jeep Grand Cherokee, staff couldn't have been more helpful, Especially sales person Andy King and sales manager Steve Carlson. Once it got time for the finance portion of the transaction manager Jason Spires kept up the great work and got me through the process without delay. High marks to GM David Johnson and his team for making this the best car purchase I have ever been a part of.
Sales manager Jim Littig salesman
I am amazed of the deal and the process of purchasing the vehicle.
Excellent car buying experience
I worked with Mark Mulholland and he was very helpful as I was trying to compare vehicles and options. Once I had decided between two vehicles, he spent a lot of time explaining everything to me prior to test driving. He was extremely patient and knowledgeable on equipment and took time to make sure I understood everything. I never felt rushed and Mark was very easy to talk to. As for the financing part, Jason Spires explained everything to me throughout the process. Between the two of them everything was very clear and I had all the information I needed to make the tough choice of which vehicle I would buy. This was the best car buying experience in 20 years for me. I also met Steve, the new car manager and I was truly convinced I made a good decision to purchase at this dealership. The team I worked with was awesome! It was very evident that all three of these men care about the customer and take great pride in their jobs,
Wonderful and Encouraging Service
I had the wonderful pleasure of meeting Matthew McNerlin at the Hamilton Road site and I appreicate his style and his energy and his out going personality to sell a car... Most times you go to dealerships and the sales people are pushy and just want to put you in anything just to get a sale however that was not the case... Funny I came in for an appoitment that he scheduled to look at a car that I had seen online for weeks and by the time I got there the car was sold, however I got a BETTER CAR because of Matthew and I really am so happy with my purchase.. I was amazed by the entire staff and if there is any reason that I need to purchase another car I will be calling Matthew and I am telling everyone I KNOW to visit.. Thank you Matthew and thank you to the entire staff... Kevin
Great truck buying experience
Mark is a great salesperson, full of vehicle knowledge, and concerned with my vehicle needs, and the price i needed to reach in obtaining the truck.Jason and Steve are very helpful and worked to finalize the deal. Nick worked very hard in presenting the vehicle for delivery.
Enjoyable buying experience
We experienced a very enjoyable car buying experience. Our first contact was started over the phone with Greg Vignon, who discussed the vehicle that I was interested in on the website and it's availability. Once Greg confirmed it's availability, we setup a time for a test drive. Greg had the van ready when my wife and I arrived, but Greg was completing another sale with a customer at the tim. Greg quickly linked us up with Matthew McNerlin to help us out. Before we left the lot, Matt was very helpful and we went through the features of the van. He was very knowledgable about the vehicle. We had lots of questions, and Matt was very thorough in his replies. It's clear Matt enjoys his job and it showed thru the entire process. I came in with a pre-approve auto loan, and you found us a better interest rate. Eric , the Finance Manager was also excellent and finalized the process. Great job to all of the Byers Chrysler Jeep Dodge team we met!
Great Buying Experience
Purchased a new 300 from this dealership in December, 2014 and had a very good buying experience. Had talked to the salesman, Mark Mulholland in September but at that time they didn't have an automobile that we were interested in. The dealership is not pushy and are very helpful in trying to locate a car that you are looking for. In December we saw an automobile on their website and called Mark to inquire about it. We remembered us from our last visit and we set up a time to test drive the vehicle and bought it that day. After visiting other dealerships I found that Byers is the most helpful and seems to follow-up if you call with questions. I would highly recommend them to anyone.
Friendly and great service, easy buying process
I had a great experience with my recent car purchase. The staff was very friendly, Mark and Jason were tremendously helpful!! Mark found what I wanted and helped me move into my new car. He stayed to help me until I rolled out of the garage. I would recommend anyone that's looking for a car to visit this dealership, the buying experience was excellent. Thanks again to Jason, Mark and for Steve making it happen!!
After finding the right car everything was fast
That was a great bying experience - after I had found my new car the whole paper work process was pretty quick and I could drive home in my new car. Thanks to the whole team frm Byers.
Excellent experience
I have purchased multiple vehicles from Mark Mulholland at Byers, and every time the experience has been wonderful. He is always very professional, courteous and knowledgeable about the vehicles. Unfortunately, I never know what vehicle I want to purchase, so I tend to take up a lot of Mark's time while there. Yet, every time he is very patient with me. Mark took me on multiple test drives of different vehicles, spent hours going over the details of every vehicle I inquired about, and helped me make an informed decision as to which vehicle was best for my family. Jason, the finance manager, and Steve, the new car manager, were extremely helpful and great as well. I'm pretty sure if I had to deal with someone like me, I'd pull my hair out. Yet Jason patiently worked with me running numbers on vehicle after vehicle, while Steve and Mark worked with me to get me the best vehicle for the best deal possible. After I purchased the vehicle, Byers made sure it looked tip top, and Mark spent additional time going over all of the vehicle's features before I took it off the lot. In the end I ended up with a Cherokee Limited and have to say I have never been happier. It is the extra time, care and professionalism Mark, Steve and Jason exhibit that makes Byers Chrysler Jeep Dodge Ram the only place, and Mark Mulholland the only person, I will ever purchase a vehicle from again. It is nice to know that there is still a place out there that makes customer service a priority.
Less Pressure than the Other dealer
The weekend before, my wife and I had purchased a new car at the Mega Dealer in town, and our experience at Byers was so much better. The staff was friendly and polite and the sale was quick and smooth. George E. was aware of our needs and did a great job of helping us find what we needed. The finance side was quick and painless and there was no pressure to buy the add-ons, though we did end up purchasing some of them. I would definitely recommend this dealer to others.
Owner of a SAWEET Grand Cherokee
Great experience purchasing my 2014 Grand Cherokee on 12/30/13. Aaron Runge was our salesman - stayed late, worked hard and got us the dollars that we wanted on trade in. A little preoccupied with his phone, but he was dedicated to taking care of peoples car buying needs! Thanks Aaron!!
Very Satisfied Repeat Customer
I could not be happier with another easy, quick and successful transaction from this dealership. This is transaction 3! Their staff is always friendly and welcoming. In addition, they do not hound you to buy a car. They have a very laid back approach to the car buying experience. I worked with 3 great staff members. Steve Carlson is so friendly and is there to make sure that everything is done to your satisfaction. Andrew Songer, my salesperson, is very informative and answered every question I had about the new Cherokee. He really made sure I knew about every little button. I am a buttons person, so more buttons the happier I am! So some of these features were incredible! Lastly, Jason Spires, he is the finance guru. Having purchased from Byers before, Jason knew how precious time is for me and he had all of the paperwork ready to go and had me in my new Jeep less than 2 hours (start to finish). I definitely recommend everyone to use these folks with your next new car purchase! There is something for everyone!
DONT EVER PAY A USED CAT FROM THIS PLACE
First off let me tell you, if you ever pay a used car make sure you get a independent Inspection done. So my wife and I was looking buying a new car, however, are budget would not allow us too. So we started to look went over to the used car lot and my wife seen a Volkswagen Passat that she liked. So we test drive it and like it. So we decided to buy it, however, the manager told us that the car just came on the lot and had not been inspected. We needed a car in the next couple days so I told him we will take it after they do the inspection. The manager told us that the only way they will hold the car is if we have a contract in place. He assured me that any problems seen or any indications of any problems would be addressed. He also told me they would detail the car and change Oil and refill all fluids. So i made the mistake of going ahead of signing a contract for the car with the price as if there were no problems with the car. (Quite embarrassing to admit that i got taken advantage of). We were told it would be done and ready the next day. So that was on July 2. I called the next day to see if the car was ready and they told me that they had to fix the something in the trunk. So I called each day and was told that maybe the next day. We did not get our car until July 6. While we drove our car the first day, we opened the back door and a loud grinding noise came from the hinges (we were told that they would fix that). so after a month and a half of driving, the catalytic converter fell off or Disintegrate -depends which one of the mechanics at the Dealership you ask. The service center also told me that oil was 2 quarts low and should be changed. The dealership at first refused to pay for anything. After I kept calling, they agreed to pay for half the repairs but the manager refused to pay for half if his Byers Servicing center did it. He told me that he would have a third party muffler shop do it. He had the car towed to the Muffler shop, which refused to tell me any information on the cost of the repairs; they stated since Byers brought it in, they did not have to tell me anything. The cost of the repair, ended up being a hundred dollars more then they told me it would be. After another 2 months of driving the car, both Drive axles needed to be replaced, and then I was told that the rotors needed change too. So I will never buy another car or recommended from Byers again
Out the door within 2.5 hrs with a brand new jeep
I researched the dealership and vehicle online before going. I knew what vehicle I wanted and when I got to the dealership it took less than 3 hours to drive off in my brand new jeep Cherokee limited. My sales consultant was George Erdy. He was extremely friendly, professional and knowledgeable about all the vehicles they sell. He went above and beyond to meet my needs. The financing was great. George asked me what I wanted to pay and what I wanted for my trade in plus interest rate. The finance guy gave me what I wanted and even got a better interest rate than what I asked for. The whole experience with buying my vehicle was the best I have had. Plus this wasn't the first time buying a new vehicle its my 10th. This dealership is top notch. Thank you George.
Rubicon
Byers does it again. I've used Byers in the past to service my Jeep and this time I used them to purchase my new Rubicon. The experience was very fast and friendly. Everyone was extremely knowledgeable and courteous. Steve was selling the car and he did so in a manner that was respectful of my time and experience. I appreciate how the entire process felt very non-pressured and how smoothly the buying went. I'm loving my new Rubicon and would recommend Steve and Byers to anyone interested in purchasing a new Jeep//Dodge/Ram. MSW
Repeat Customer
I recently purchased my third Jeep Grand Cherokee from Byers. I have dealt with Mark Mulholland for every purchase and have enjoyed every experience. Mark is a no pressure sales man, I never feel pressured to make a deal or tomorrow it will change. Mark is supported by excellent management, all the people involved have been were very kind and respectful. Every time I have gone back Byers, I find the same people which I always find easier. I would send anyone I know to Mark and not worry about hearing anything bad about my recommendation.
Very pleasurable experience!
Pavel was so helpful, he asked many questions to find just the right vehicle for me and my specific needs. I am not an easy customer, I have a long list of criteria, but he was very patient and kind with me. He kept in touch regularly to let me know what he had found. He is very easy going and comfortable to talk to and I never felt pressured in any way. I would not hesitate to recommend Pavel to my family or friends in the market for a car.
Wonderful experience!
Your salesman, Pavel, was so very helpful and I'm afraid I didn't makie it easy for him. I wasn't looking for a car when I came to your site, but as I looked around and test drove a few, I started compiling my list of needs if I decided to take that step. My list may have been a little extensive, but Pavel showed me several on your lot and other lots that met many of my criteria. I believe he did all he could to satisfy me, but I was becoming so comsumed by this whole process (totally of my own doing) and decided to step back for a while, get my finances in order so I know better what I have to work with. Pavel is an excellent salesman, not pushy, but diligent in his quest to find just the right vehicle to fit my needs. He was very contientious to show me everything each vehicle had to offer inside and out. I would not hesitate to recommend him to family and friends.
Fantastic Customer Service!!
I had a wonderful experience with my recent purchase of a 2013 Dodge Journey. Matthew McNerlin was incredibly helpful. His style is very low/no pressure, which is not what you expect from a car salesman. Jason worked with me for financing and also provided excellent customer service. My next purchase will likely be from Byers.
Andrew King was so helpful and gave me great service . I...
Andrew King was so helpful and gave me great service . I will tell all my friends about the great service I received. Thank you again Andrew King.Roman R Paredez
Patty Cantrell Satisfied Customer
My car buying experience was Terrific!!! Matt McNerlin made everything so easy. I called to inquire about the car and he was great about giving all the information. I live near Cincinnati so I wanted to get as much information before I drove up to Columbus. Matt pre-qualified me and made the buying process a breeze. Jason Byers was wonderful with all the financing and we were in and out in record time. I am VERY satisfied with my experience with Byers and will definitely be back to purchase cars in the future. Wonderful job everyone!!! Thanks!!!
Very helpful
Byers is one of the most reputable dealers in the area. Had trouble getting financed but they kept working till it got done. Matt was very helpful and diligent in making it happen. Good place to buy a car.
Easy going experience
One of the best car buying experiences I have had. My salesperson was Mark Mulholland. He was the most professional, down to earth, car salesperson I have ever done business with. He was extremely knowledgeable and ensured that I was well taken care of from the moment I walked in to the dealership for the first test drive to the moment I left the dealership with the car. I can say that Mark was the primary reason I ended up buying from Byers and not another dealership. Negotiating with Steve was a fun experience, he's pretty old school and if you like talking numbers, he can go back and forth with you for hours. Also one of the best sales managers I have met. I have been to dealerships where the first offer they come to you with is almost insulting and arrogant. Not here. Steve was trying to sell a car and he did it in a friendly, respectful manner. Jason in finance did all the paper work with me. Again, most guys in the finance department at other dealerships are pretty bland......what do they care, the deal is done, why should they have a personality? Jason was friendly and double checked all of the paperwork.....even found some errors.....to ensure that every T was crossed and I dotted. So, had a great experience with the guys over at Byers Chrysler/Jeep. I would definitely do business with them again. On top of that, my wife and I have tried to do some business with Byers Audi.......had no where near the same experience with them that I had at Byers Jeep.....one of the reasons why my wife is driving a BMW rather than an Audi. If I were Byers, I would have Mark and Steve go and train the guys over at Audi. Thanks for the great service!
Fantastic Country Boy - Matthew McNerlin
This was a wonderful buying experience. Upon speaking to Matthew McNerlin I stated everything I was looking for in the deal. After going in, on Thursday, Matthew McNerlin IMMEDIATELY started working on my request. On Friday morning Matthew McNerlin called me and said those 4 words we all wanna hear, "Come get your car". Too busy on Friday, I went in on Saturday and picked up my car. The price was right, the car fit my specification request, payments in my budget per my request, AND the ENTIRE STAFF was friendly and personable. It will be a few years before I can shop again, HOWEVER I will be going back to Byers at that time.
Blown off
We contacted dealer immediately, made a visit to dealer. Auto in question was unavailable, though we were told it was in shop for 120 point inspection. Next day, sorry, car was never available. STOP leading people in with false advertisement.
Buy Your Next Car Here
I just purchased my 4th vehicle from Byers. The experience was amazing as always. Ask for Mark Mulholland. There is no pressure. He tries to find the exact vehicle you need. You deal with Mark through the entire process. There is no "process" gauntlet you have to navigate; such as, where the "Sales Manager" suddenly appears to be the "bad cop" and screw up the deal you had going. Oh... I did get to meet the Sales Manager, Steve, not a bad cop. The finance guy, Jason Spires, was professional and courteous. The paperwork was ready to go and the process went smoothly. If you are looking for a new car? And want to be treated with dignity? Would you like to think about your purchase decision? Ask for Mark.
NEW WRANGLER
I purchased a 2014 Jeep Wrangler on October 23 2013. I had registered on line that I was interested in a Jeep. The next day I received a phone call from George Erdy and the rest is history. George went out of his way to make this happen.I would highly recommend Byers Jeep and George this was a real pleasant experience.
Clean facilities and greet all customers
I can not express how much I appreciate the hardwork done by Mark Mulholland and Jason Spires to help me get a brand new car.There positive energy,centered thinking,and caring attitude for me shine through even when I thought this would never work. They showed care and consideratin in what they did and said.They build trust with the customer add value to the customer interactions. Mark is a excellent salesperson and Jason a excellent finace rep..They do everything possible to make sure you leave happy and driving.These men are a great asset to your company and pleasant to talk with.This is my 4th car in 6 yrs. Thank you for you done for me.Sincerely Ms. Stella Williamson
Car buying as it should be
Mark Mulholland and team have done it again! This is my third van from this team and they delivered the respect and positive experience yet one more time. The fact that I called and told them exactly what I wanted and there was no hesitation only the eagerness to help me out. Thank you team !
Without a doubt-the BEST Jeep buying experience!
Need a new vehicle? Go see Aaron Runge, have Jason Spires do the mountain of paperwork and meet Steve, the manager for a stamp of approval on negotiations. Today I walked in pretty much knowing what I wanted, got a lot of information NO PRESSURE by these respectful and professional auto experts. I've been buying new vehicles since age 18...a llooooonnngg time ago :-) today was by far the best experience yet. Drove away with a 2014 Jeep Wrangler Unlimited Sport. Sweeeeet.
Excellent Service!
I just purchased a 2012 Jeep Wrangler last Saturday. Matthew McNerlin and Eric Strickland were great to wok with and I would highly recommend Byers when searching for a vehicle. I was satisfied with the trade in that I received for my 2011 Camaro. I believe that the price of the Wrangler was very reasonable compared to other similar Jeeps in the Columbus market. Matthew and Eric were knowledgeable and most of all; professional. I will be recommending Byers to all my friends and family. Thanks to Matthew and Eric for all your help! You both were great! Paul
Just drove home in my new car.
When I heard that the Dodge Dart was coming back I was excited. Back in the early 80s I had a 2 door Dart and loved it. I know Mark Mulholland and asked about it and when the literature came out he brought it to me. I've always been a Dodge/Chrysler person. Though my 2005 Nissan Altima had been a good car, 8 years later it was time to move forward. Today I drove home in my 9th Dodge/Chrysler vehicle, my new Dodge Dart and I couldn't have done it without Mark's help. He listened when I told him what I wanted, could afford and he worked with me. He sat in the car with me and went over everything, from going over the display screen to the pressure in the tires, he took his time in explaining how things worked. I am so grateful and so happy with my new car. I truly appreciate Mark in his knowledge and his help. I would recommend Mark to anyone looking for a vehicle. Thank you Thank you Mark. Hubby and I are taking a long drive this weekend.
Very Satisfied
I have purchased several cars from Byers Jeep and specifically Mark Mulholland. Each experience was excellent from start to finish. I highly recommend buying your next care from Mark at Byers.
Excellent experience in leasing a vehicle!
I worked very closely with George Erdy to lease a 2014 Jeep Wrangler Sahara for my boss. George was THE BOMB...best car salesman I have ever worked with. He made the process of securing a car...not for myself mind you but for someone else....so easy. He found exactly what I wanted, was very patient with all my questions, worked with me on things not usually requested in the lease process (my boss wanted the tires turned around so that the white lettering didn't show!) and in general, made me a very happy customer. I would recommend Byers to anyone looking to buy or lease a car, and be sure to ask for George. He truly is the best.
A comfortable buying experience
Just purchased a new Jeep Wrangler Sport (my third from this dealer) and salesman Mark Muholland. Mark always does an outstanding job for me. My new Jeep is always ready to go when I arrive at the dealership, with a just few last minute tasks; moving my wheel locks, floor mats, lil' things. This time, picking a color was a little harder for me, and to help me....Mark emailed me photos of the Jeeps on his lot, the 2 that I was trying to decide between...and that was awesome! Made deciding on my new favorite color, really easy. The dealership is very clean, clean restroom and the vending machines all were operational. One detail about the facility that sets this dealer apart from others; they offer FREE WiFi and even have the password posted making it very easy to use. And, that is great while you wait. Love my new Jeep! This is the first Jeep that I ever had, that a total stranger (while waiting at a stop light) told me was "beautiful"! But, it is a unique and beautiful color.
great experience and great deal
i bought 2013 ram 1500 big horn and saved over $ 2500 over any other dealership Greg was great to work with would buy from them again
Rip Off Artists
I took my 2001 Chrysler Sebring Convertible for regular service. I told them the top was not working correctly and requested an estimate. When I got the car back, they gave me an estimate of $1500.00 to replace the hydraulic motor, telling me that it was leaking and needed to be replaced. They did not secure the rear back seat to the clips (which they should have done.) I looked up the part they wanted to replace - $226.00 retail. I ordered the part. When it arrived,l I looked at the old motor and realized there was nothing wrong with it, but since I had the new one, I installed it myself. It took me 45 minutes, and the pumped worked perfectly. I realized that the problem with the top was a leaky cylinder on one side. Ordered the part for $100.00, and had a local convertible top company install it. It took them thirty minutes and they charged me $150.00 for both the cylinder replacement and to replace the hoses. I could not believe that Byers wanted $1500.00, and they were replacing the wrong part! Do not trust them.
Mileage: 10
Color: Other
Transmission: 8-speed Automatic
Body Style: SUV
City: Columbus, OH
Engine Type: 3.6L V6 OHV
Mileage: 36198
Color: Other
Transmission: 10-speed Automatic
Body Style: Pickup
City: Columbus, OH
Engine Type: 3.5L V6 24V PDI DOHC Twin Turbo
Mileage: 10
Color: Other
Transmission: 8-speed Automatic
Body Style: SUV
City: Columbus, OH
Engine Type: 3.6L V6 OHV
