Butler Chrysler Dodge Jeep RAM
Butler Chrysler Dodge Jeep RAM
Customer Service: 3.5 Quality Of Repair: 5.0 Overall Facilities: 3.0 Quality Of Work: 3.5 Friendliness: 3.7 Pricing: 3.4 Overall Experience: 3.4
ADD REVIEW
Liars!
Only gave it one star cause I had to give it something This place is terrible and full of liars. We were told and promised payments of $360-$380. We went and sold our truck through a private sale because we were going to purchase a car from here as we could afford those payments of $360-$380 When we returned from said sale, we were told they could do nothing better than $445. We wasted a whole day and are now car-less.And the guy who promised us the lower payments wouldn't even face us when we came back, he sent another lady in to do his bidding. WHAT A JOKE
This dealership is a scam. Please don't waist your time with
Bought a brand new jeep Sahara from them although it was a demo they assured me it was new. 2 days later I decided I didn't want the demo I wanted another new one. They would not exchange it an within a week I started having trouble with the heated seats an the radio. Then we find a pair of used women's under ware in the back of the seat. I called the sales manager an the general manager trying to resolve these issues an they act like they don't won't to talk to me an they won't return my messages. This place is a JOKE!!!!!!!
Mechanics Aren't even educated enough to work at a Jiffy Lub
I have nothing against the Butler family. They have provided great service in certain areas of business since I have lived here. What I am disappointed with is the absolute awful service at Butler Chrysler Dodge Jeep, mainly in the service department. I have a 1995 Dodge Ram 2500, with a minor transmission issue. I am a mechanic, I have several ASE Certs, and I had a pretty good idea that the solenoid was sticking or something was wrong with the Front Pump. When I brought it in for service, I explained the symptoms and I told them what I thought it was. Three hours later, I received a phone call from a extremely rude Service Advisor and the only thing she would tell me is that The transmission was shot, and I would need a new one for around $6,200. First off, I knew that this was not correct considering I had been driving this truck for quite some time with these symptoms. I went to go pick up the truck, and on my receipt, the technician put "The transmission is shot because of a leak." Well guess what bud, there is no leak. Nor is the transmission shot. Secondly, how in the world does it take three hours to find a small leak that doesn't even exist? Finally, I also know that it does not cost $6,200 for a new transmission nor does it cost that much to rebuild that transmission. I called a buddy of mine and he immediately told me that this dealership had some pretty awful reviews, were notorious for scamming people, and had poor customer service. So i took my business somewhere else to New River Auto Mall Dodge Chrysler Jeep. And like i Guessed, It was a stuck solenoid. So, I don't know if the technicians are inexperienced, or if they were trying to scam me; but the conclusion is that they misdiagnosed my truck, they tried to scam me, and they were quite rude about it. Also the fact that I am a technician with under two years experience and I was able to diagnose my own truck better than a Chrysler Master Tech is pathetic. Once again, nothing against the Butler Family, but I am quite disappointed with my experience with the Service department and will not be taking any of my personal vehicles there ever again. Oh and one last thing, a sales associate also told my girlfriend that she was not allowed to look at cars on the front lot, and yes this was during normal business hours.
Sold unnecessary work
I own a 2015 Jeep Wrangler Sahara Unlimited with 10,296 miles on it. I took it in for a service on April 12, 2016 and they put it through what they called a 16 point free 5 star inspection. After the inspection I was told that the oil in my differentials had the wrong color with possible grindings and they recommended changing it at a cost of $230. Because we were leaving town and driving approx 2000 miles I was nervous about not having it done. We have owned two jeeps prior to this one and never had this happen on them or any other vehicle we have owned. Deborah Nakamura told me it was possibly grindings from the differential seals and also due to small differential case. After paying my bill I was given a copy of 16 point check up that they had done and noted that this problem required "future" attention not "immediate" attention as I was lead to believe. I am left feeling taken and will never return to this dealership. Has anyone had a similar experience?
Amazing Service
BCDJ, awesome service received during my purchase. Charles Rivers to you I say excellent service. Thanks for your patience and professionalism. You and you manager Mr. Jenkins really brought it all together for me. I'm really enjoying my new Challenger.
painless
I bought a 2015 Ram 1500 off the used lot. I had a competitive exact price in mind and that is what I paid along with some extras included. Scott was the sales person. He was helpful and courteous, no sales pitch. Mgr Fabrizio and finance person Niki made it easy. Truck looked like new when I picked it up.
Cesar cares
I purchase a 2015 Cadenza and was well pleased with the entire process with one minor quibble. Cesar Etanislao was the salesman and he was very caring and showed great attention to detail .Price, trade and time frame were excellent. Used Sales Manager Skip also helped to expedite the process.The quibble: business office did not alert me promptly when the registration arrived.
Wonderful experience
I'm very please at my salesman Rob. He had a very positive attitude and friendly, very good at communicating with me about what's was need to be done and very patient would recommend him to anyone. Thanks again.
Awesome
Great place to come & get a car come & see Charles rivers he will get you riding in the car that's fit for you & your family.
great experience
If you need a car go see Chris Connell or Larry they will help you get the car you want I spent all day in Savannah and then when I come home to Beaufort to go there they help me out beyond your expectations.
Awesome
John Ball ,Tiffany and Chris great job the wife loves the car and as the saying goes happy wife happy life.Easiest sale ever .Both of us were very comfy and was treated like royalty. Would recommend John at all cost.Thanks again Jerry Byrne
excellent
Bought a Dodge Ram and I'm please to say I'm so happy I did. Mr. Narlie Kirby was very helpful in helping me pick out the best that suits me. His professionalism and knowledge was pleasing for me due to I never own a truck. Thanks for making my decision easy.
Finally a sales team that works to get you excatly what you!
So my boss and I had been trying to get a dodge caravan for business. When really didn't think we could afford a new car but with the great sales team a Butler, get Leased a brand new Dodge Caravan!! So happy with the service. I'll never buy or lease from anyone else!!
Service Department
Trey in the service department is amazing. Every time I call with ANY concerns or needs, she makes me feel like I am her number one customer, and gets me taken care of as soon as possible. The whole service department is efficient, friendly, and great to work with.
Service was great! The attitudes and friendliness of the...
Service was great! The attitudes and friendliness of the employees was outstanding. I look forward to bringing my vehicle back in for service on my next visit!
Worst customer service experience I have ever had. Do not...
Worst customer service experience I have ever had. Do not buy a used car from this place and do NOT take it here to be serviced. I have never in my life dealt with a business with so little regard for customer satisfaction and/or the overall company reputation. Drive to Savannah. Or Hilton Head. Definitely worth the drive to avoid the disaster that is Butler's dealership.
Owner obviously does not care about the reputation of his...
Owner obviously does not care about the reputation of his business. Went to him in search of conflict resolution and was brushed off and directed to speak with someone else entirely. Insurance recommended seeking legal counsel with regards to the SC state lemon laws. Would recommend taking the time to drive to Savannah to purchase a vehicle or to have your vehicle serviced. Cannot even begin to describe how deplorable the overall customer service experience was for my family.
Went in with a tire light on my new car and was out in 10...
Went in with a tire light on my new car and was out in 10 minutes! I won't know how well they do until I have a major problem but I like how they took care me so far.I have heard that they are very friendly and will work with people to get their cars fixed.
smoke and mirrors " The GM is so full of himself it's...
" smoke and mirrors " The GM is so full of himself it's discusting! They must assume everyone is stupid. Just maybe they are " to smart by half ", because once I told friends I visited them they said I was crazy. Will never set foot near that sest pool!!!
Went in a price from a car buying service to see if they...
Went in a price from a car buying service to see if they would get close and they couldn't. The salesman said he'd give me a deal that would "knock my socks off" but his deal was $2000 OVER the MSRP out the door!!! They would not come down from MSRP even a little since I was getting 0% financing. I'll be kicking myself for 72 months for paying it. But we did get 0% so I can't beat that part at least.The salespeople were friendly and knowledgeable about the products.
Mileage: 3
Color: Other
Transmission: Automatic
Body Style: SUV
City: Beaufort, SC
Engine Type: Pentastar 3.6L V-6 DOHC, variabl
Mileage: 10
Color: Other
Transmission: Automatic
Body Style: Pickup
City: Beaufort, SC
Engine Type: Hurricane 3L I-6 gasoline direct
Mileage: 62187
Color: Red
Transmission: Automatic
Body Style: Pickup
City: Beaufort, SC
Engine Type: 5L V-8 port/direct injection, DO
