Burlington VW

Great People

Ricky and Anthony were so friendly and accommodating. They made the process so easy and I got a great car for a great deal.

Great Experience!

I enjoyed the people I met, and David Pittman's demeanor and product knowledge helped me make an informed decision. He helped a VW better suited for my purposes then I was originally considering.

Nice place to do business

Purchased a car there a year ago and everything was great. Just came in for my first oil change and the service dept. was terrific. Very happy

The best

Everyone I spoke with was very nice the service was very fast and quick and easy I came to drop off my car for the 40K servicing and got a loaner all within about 10 minutes and was off to continue with daily schedule.

Burlington Volkswagen is Awesome

Recently found a vehicle on cars.com at Burlington Volkswagen was surprised with the no stress atmosphere and drama free process , no time wasted, liked Dave's mannerisms. Honest friendly staff.

Service can't be beat

Service and customer service is always top notch. Excellent people at a great dealership. I've been to a lot of dealerships and have never had such consistent excellent service as I receive at Burlington Volkswagon. It can't be beat!

Pushing to sell (means you might get a deal)

Team was very straightforward and willing to make a deal. I wish the final total didn't include a "required" paint treatment or extended warranty.

Great experiences and I drive there from Phila.

I was referred to Burlington VW by a friend who knew the service manager about a year ago and both of my experiences have been excellent. The cornerstone to great service is follow-up and anybody that I have spoke to via the phone always has gotten back to me earnestly. It may seem like something very simple but you would be amazed how simply returning a call with answers and recommendations regarding you car can do for your customers.

Do not buy used here!

I bought a used, non-vw from this dealership recently. The sales girl and whole buying process I had was fine. The night I bought my car I mentioned that the brakes looked low but I was convinced by her that they were in good shape. I took my car to a dealership for an oil change 2 weeks later to be told I needed new brakes and tires. The only thing I got back from burlington vw was that they were trying to up-sell me. I am not dumb. I know that. So I can say that I can honestly wait on the tires. However, the brakes I can not. They are very low and need to be replaced within the next couple of months if not now. I was able to speak with the general sales manager who only told me they couldn't replace wear and tear on vehicles they sell. So the point of the story is that if you are buying a used car from here...plan on dropping some serious money keeping up with that 'wear and tear' right after buying it even if within the 60 day warranty they so graciously offer.

Great helpful people.

Good staff, very courteous and low-pressure. Car i wanted was sold before I got there, but they handled it very well and respected my wants and price range. For my next car i wod consider buying drom Burlington VW.

Excellent Buying Experience!!!

Fantastic buying experience. From the time you walk on to the property they treat you like family. The prices are fair and they deal straight. I would definitely do business with them again!

Great sales experience

An unexpected and pleasant surprise in used car buying, I'll definitely be checking out Burlington VW's inventory for any future needs. I went in on what turned out to be a busy and somewhat hectic last day of the month for the dealership, but everyone I dealt with was pleasant, friendly, and went out of their way to make me feel comfortable. I planned to look, and hopefully buy, a used Subaru Impreza that I'd seen on line. I called to check availability, spoke to Megan, and asked for a call back if it sold before I arrived since I had about an hour's drive. The car was there as promised, someone had just come in to look at it about the same time I did, but they made sure I had a first look. Megan came out to introduce herself, very nice lady, and introduced me to Meredith as my sales rep. Meredith brought the car around, and as we took a drive, mentioned a few other similar cars in case the Subaru didn't work out. A good move on her part. This car was for my son, and he liked one of the other cars (a Honda Civic) better than the Subaru. The experience only got better as we settled on the Civic and started to deal. I had come in with a pre-approved loan at a great rate from my bank, but the mileage on the Civic precluded me from using it. The finance dept. was able to match the rate from my bank with another loan. I also had a trade, and had low expectations for what they'd offer me. Their offer was very fair, and several hundred dollars more than I expected for an initial offer. As for the price of the Civic, it was very competitive with what I saw online from other dealers. I'm the type of guy who likes to bargain when buying cars, but the offer sheet Meredith put in front of me was hard to criticize based on all of the research I'd done before coming in. Changing to the Civic was a bit of a curve ball for me, but they let me use their computers to do some quick research, so I wouldn't have to squint at my phone screen. Post-deal processing, typically the worst part of the experience, was really good too. I had to wait a while, busy day as I mentioned, but they put us in a lounge with coffee and a TV, we cleaned out the old car, and the time passed quickly. Bonus points for Meredith as she came and offered us pizza that they'd sent out for, which was probably the highlight of my 16 year old son's experience. Overall an outstanding experience. The only reason I gave "Buying Process" a "Good" was because of the wait time, but they were very busy and there wasn't much they could have done about that. Meredith was outstanding, very knowledgeable of the cars in inventory, personable, and friendly throughout. Megan was very nice on the phone and coming out to meet us was a nice touch. Everyone else (sorry I didn't catch all of your names) was very friendly as well, there was a guy in the front office who made a point of thanking us several times, and the lady who did the finance and warranty pitches was a pleasure. Also, as an aside, the showroom is awesome if you like older cars. If you're looking for a car, do yourself a favor and go see these folks.

Terrible service department

I took my 2007 VW beetle convertible in for a recall. They called me and stated a list of repairs to talking over $4,500 dollars. The repair list included brakes , front struts, oil container, oil line, tires all the way around, and a few other things. I was floored! My car doesn't even have 60K miles yet!!! I knew I needed tires but not that all this!!! So I made an appointment with another VW certified mechanic, gave him their list including all the pricing as well. The only thing my car needed was tires. None of the supposed repairs they claimed my car needed!!! They were in excellent condition and nothing needed to be done. I'm speechless!!! Reputable no way!!! Never again will I ever take my car to them! To me this is fraud of the worst kind! Beware and take your car elsewhere!!!!

Good service in a friendly environment

I would give Burlington VW a grade of excellence in customer service. My initial contact with them was in 2011 when I had my old 1998 Golf in for repairs. The staff did the job in a highly professional manner and I was back driving within an hour. When it came time to buy a new vw I knew it would be with them. I wasn't disappointed. I got the exact car and model that I request, and it was all completed quickly and in a no hassle environment. I am recommending them to all my friends and neighbors.

Outstanding

Christian Cerrone was great. Been going there for years. Sales people are great. ladies that work the service desk are even better. Great service all around. I like when the salesman LISTENS and stops trying to SELL me a car. When I come in to BUY one, thats exactly what I want to do!!

Don't Buy from PA!!!!

This dealership has no customer service!!! They will sell you a car but when you walk out the door, they won't return calls or email. I especially recommend that anyone from PA run away fast!! The left we with a car that had expired NJ temp tag and no PA tag. It's undriveable!! This is unacceptable!

Excellent Service!

Chris Watson was a great salesman. We had a great experience buying our Volkswagen Jetta!

Best buying experience ever!

Dave and Dan are great. Very responsive. I have never had an easier/better car buying experience.

Great car buying experiance

After searching area for the models/ options I wanted, was happy to see they had the two cars I wanted. Arrived after setting up an appointment they had both cars ready out front. Sales person David was knowledgeable and helpful. Even better they gave me what I wanted from my trade. Very positive experiance!!!!

Amazing

That team Burlington VW just kept surprising me with so many different deals amazing.

Our car buying experience

Our salesman ,Jeff Gyarmati was the consummate professional. We would recommend Jeff to all our friends and colleagues. By the time we left the dealership with our new car, we felt that his attention to every detail, without a doubt, made this car buying experience the best we have ever had. We feel that we now have a friend in Jeff Gyarmati. If more dealerships had sales people like Jeff, they would sell more cars

raw deal

Do not buy a car from Burlington Vw , they couldn't care less about customer after you purchase your car from this dealer ship . I had sales manager very rude and couldn't careless what I had to say , I handed in my lease in AND GOT HIT WITH 3500.00 BILL from vw credit three weeks later , sales associate knew I was over milage and the car needed tires , but all his said it will be taking care of . Since i signed the release forms BURLINGTON VW quoted they can not doing anything about this that you have to deal with VW credit .THIS WAS FIRST TIME I HANDED IN A LEASE AND THE LAST TIME I WIIL EVER LEASE A CAR ALSO THE LAST TIME I DEAL WITH BURLINGTON VW The sales manager very unprofessional Jim McKenna thanks for hanging up on me.

Great Service

A friendly atmosphere and very knowledgeable staff.

Clean, fun environment and nice/knowledgable staff

I just bought my 1st VW. The process was easy. San Juan was very knowledgable and very helpful! Not pushy at all! Very nice and friendly people!

Good Job

I first met up with Flo and she was very nice and handled everything smoothly. She is on top of it. Definitely an asset to your organization

Good Job

My experience was very rewarding,San Juan Smith was very professional in assisting me.keep up the good work.!!!!

Great Service

It was very welcoming . The people I spoke with was very pleasant and is fully knowledgeable about the product.

Good Job

I drove into Burlington vw to ask if they had an appointment in the next few days to do a 20k service. they said sure, right now if you want. so I handed them my keys and the service was done very quickly. the girl in charge of everything was personable and efficient.

Awesome Service

Experience was good. We were approached immediately in the parking lot. Shown multiple vehicle options. The purchase went smoothly and we feel we got a good deal. The sales representative, Christian Cerrone, was very helpful and made the deal work within the financial parameters we gave him.

Good Job

Everyone was very attentive and friendly when my son and I came into the VW dealership. Christian listened to what type of a deal my son wanted to be in and what he could afford. After looking at several cars and narrowing down the options, my son found the perfect car to fit his budget with no pressure from Christian to buy a car he couldn't afford. We are very happy with Burlington Volkswagen. Thank you for a relaxing car buying experience.

Good Job

Great customer service. Liked being able to make appointment online.

Good Job

Came to lease a 2013 Jetta. We had came to Burlington VW. before. Although at that time we did not purchase a car Jeff Gyarmati showed us around and made quite an impression on us. He continued to send emails to us so when we did need a car we were going to him first. He took very good care of us and we left with our 2013 Jetta. You could not have a better spokesman for your product. Thank You, David & Myra Peard

Good Job

Came for service but ended up leasing a new car . . . . . . . . . . . . . . . . . . . . .

Worst dealer ever !

Leased a new VW and had the worst experience . They lie about a iPod adaptor the car had, it wasn't there. Didn't find out till I tried to hook up my iPod . Then they wanted $390 to install one I was trading in car and they gave me a car fax that wasn't. Even my car ! They said they had to ship the car off to the auction . Came back to see it for sale on their lot. Order a part for the car told me 3 days and it should be in . 2 weeks later they said 2 to 3 mos. and maybe it would be in . I had already paid for it . There's more but I think that's enough for you to go there.

BEST VW DEALER IN TRISTATE!!!

Great sales people, awesome management. Gave me a great deal and did everything in their power to complete the sale. Purchased a 2013 jetta s and I'm very please . I would recommend this dealership to anyone.

Awesome staff, quickly met my needs.

I recently purchased a 2013 passat from Burlington VW. The sales associates are phenomenal before during and after the sale. They quickly met my needs and made sure I loved the car and got the best deal possible. They made me feel important and respected. These employees deserve recognition for their compassion and concern. I've purchased both my car and my daughters from Burlington VW and would not go to another dealership.

My fourth car from here!

My lease was up so it was time to go back in to Burlington VW. My last time there was great and I had no idea that this time would be even better. My payment on a brand new car actually went down and I even upgraded to the Passat from my Jetta. Dont let the bad reviews fool you, these guys are willing to work with you to earn your business.

Loved the car buying experience!

As soon as I walked in the door and saw the classic VWs I knew I was in the right place to buy a car. Their entire sales staff and managers were so friendly, I felt like family. I got a fantastic deal and will be a loyal customer from here on out. Thanks to their staff of Dave Alex and Brian for a great experience!

False Advertising

They have a flyer posted on their Facebook page and was also sent as an email that stated 15,388 for 2013 Jetta S Man. The flyer stated, "No Gimmicks, No fine print". When I first arrived the Salesman said that price was not a problem but after we started the process the manager said to qualify for this price I had to be a loyalty customer meaning I would have to currently own a VW to qualify for this price. To me that should be printed in on the flyer. The flyer clearly stated, "no fine print". I asked if they would honor their advertised price they replied no. By not honoring the price this is a gimmick. The flyer stated "No gimmicks". Please stay away from this dealer.

BEST EXPERIENCE BUYING A CAR

I came in to burlington vw not really sure what I wanted but I needed a new car. Burlington VW's sales staff took the time to show me everything they had until i found the perfect car for me, a Jetta GLI. I got all the equipment I wanted at the price I could afford. Couldnt be happier with the overall experience it was fantastic. I will be sending my friends and family there!

Burlington VW was courteous

I had a great experience with Burlington VW. Burlington VW was courteous, friendly, helpful and very informative. He took the time to answer all of my questions and explain all the new features since my last vehicle. Gave me such helpful info about Volkswagen such as safety features, etc. Helped me set up Bluetooth with phone, etc. After purchase,he followed up with phone call and card in mail. When I called with a question, he got back to me within minutes. I would highly recommend him if you are looking to purchase a Volkswagen!

Bought a pre-owned Jetta

Purchased a pre-owned certified Jetta. Loved the whole experience. Their staff really helped me find the equipment i wanted in a car for the price i could afford.

Wish there was a lower rating then one star

After speaking with three people who assured us the car we wanted was available, I rearranged my work week and took a personal day to make the 3 hour trip to buy the car. After the sales rep didn't call back when he said he would, but kept texting that all was fine, I was getting a bad vibe. The night before we were supposed to make the trip, I called and demanded to speak with the manager who had not returned previous calls. I got through to him and he told me the car had been sold the week before. Wasted a personal day, almost made a 6 hour trip and was lied to repeatedly. Don't do business with them!

Brought a defected car after purchase

Within 2 weeks of purchase the ignition had a hard time starting, come to find out I needed a battery. No response from this dealer ref to this. Brought a Kia, they are all smiles when buying when you purchase a car after purchase they treat you like a step child. Very angry!!!! Linda & Miya Bauldock