Burien Nissan

DO NOT Take Your Car Here

I took my car in for service on a Friday and was told that they would call me to tell me what needed to be done and give me an estimate. When I didn't receive any call from them by Saturday I called twice and left my name and number asking them to call me. No one ever called me as a result of those two messages!!! Monday was a holiday so I called Tuesday morning. After a long wait on hold I was told that they would call me back. A person with the title of something like "customer relations" called me and was very solicitous and told me that she would investigate and call me back. (If Burien has to employ someone with that title I knew it was a bad sign. When she didn't call me within a reasonable amount of time I called her back. By this time I was very unhappy and after a while she admitted that at first they couldn't find my paper work and then couldn't find my car. ARE YOU KIDDING ME! I am new to the area and from my previous wonderful experience with the Nissan dealership in the state I moved from, I thought I would establish a relationship with a Nissan dealership in Seattle. Believe me I will NEVER deal with Burien Nissan again!

Burien Nissan

I went here for my first car buying experience. Decided on a used 2007 Ford F-150. Was told they would fix the fuel temperature sensor (check engine light was on) and find out why the TPMS light was on, even though they had just supposedly out brand new sensors on when they replaced the tires. I won't bore you with all the details, but after ten days, and having to contact THEM multiple times when they hadn't contacted me by the promised time, I show up to pick up my truck. Guess what? It's still not fixed. They said the problem wasn't the sensors, they just needed to teach the brain to learn the new sensors. Well after I was told I could take my truck, and that it was perfectly safe to drive, and after being told that I could take it to the Ford dealership and have it fixed, and that Nissan would reimburse me, I drove my tuck home. I should mention here that when we test drove the truck and drove it home, it was in the middle of rush hour, so we never got it above 50 mph. So you can imagine my husbands surprise when he took it to the Ford dealership the following morning and discovered that when you get above 50, damn truck just about shakes off the road. Nissan didn't bother to balance the tires after putting them on. So he gets to Ford, explains the issue. They balance the tires and check the brakes. Surprise surprise, the brakes are so bad Ford says they aren't safe. Great. Guess we will replace those. Oh and by the way they say, problem isn't with the sensors, it's with the actual brain. Awesome. Not so easy to fix, but we can bring it back Monday and they can work on it. That evening I'm putting down new floor mats and there is a half melted crayon, some spare change, and some paper under the seats of my supposedly freshly cleaned truck. The windows were so dingy my husband had to pull over and buy window cleaner. The cherry on top of all of this? The muffler fell off on his way home from the dealership. Haven't heard from anyone at Nissan since Friday. I seriously doubt I'll hear from anyone here again, and I'm pretty sure I won't be reimbursed for anything they said they would pay for. Should have gotten it in writing, my bad. So my first car buying experience, which should have been exciting and fun, was really just 10 days of getting jerked around and then getting a truck that was not as advertised. I would never do business here again, and I definitely am telling everyone about my experience.

My first car buying experience

I went here for my first car buying experience. Decided on a used 2007 Ford F-150. Was told they would fix the fuel temperature sensor (check engine light was on) and find out why the TPMS light was on, even though they had just supposedly out brand new sensors on when they replaced the tires. I won't bore you with all the details, but after ten days, and having to contact THEM multiple times when they hadn't contacted me by the promised time, I show up to pick up my truck. Guess what? It's still not fixed. They said the problem wasn't the sensors, they just needed to teach the brain to learn the new sensors. Well after I was told I could take my truck, and that it was perfectly safe to drive, and after being told that I could take it to the Ford dealership and have it fixed, and that Nissan would reimburse me, I drove my tuck home. I should mention here that when we test drove the truck and drove it home, it was in the middle of rush hour, so we never got it above 50 mph. So you can imagine my husbands surprise when he took it to the Ford dealership the following morning and discovered that when you get above 50, xxxx truck just about shakes off the road. Nissan didn't bother to balance the tires after putting them on. So he gets to Ford, explains the issue. They balance the tires and check the brakes. Surprise surprise, the brakes are so bad Ford says they aren't safe. Great. Guess we will replace those. Oh and by the way they say, problem isn't with the sensors, it's with the actual brain. Awesome. Not so easy to fix, but we can bring it back Monday and they can work on it. That evening I'm putting down new floor mats and there is a half melted crayon, some spare change, and some paper under the seats of my supposedly freshly cleaned truck. The windows were so dingy my husband had to pull over and buy window cleaner. The cherry on top of all of this? The muffler fell off on his way home from the dealership. Haven't heard from anyone at Nissan since Friday. I seriously doubt I'll hear from anyone here again, and I'm pretty sure I won't be reimbursed for anything they said they would pay for. Should have gotten it in writing, my bad. So my first car buying experience, which should have been exciting and fun, was really just 10 days of getting jerked around and then getting a truck that was not as advertised. I would never do business here again, and I definitely am telling everyone about my experience.

**BUYERS BEWARE-THEY DO NOT KEEP THEIR PROMISES**

**BUYERS BEWARE-THEY DO NOT KEEP THEIR PROMISES**READ ENTIRE REVIEW TO SEE HOW BURIEN NISSAN WILL TREAT YOU.*Update from original review* After posting the original review of Burien Nissan they reached out to me to schedule the long overdue repair work. When I dropped the car off, it was a quick process to check my Altima in and get a loaner checked out. When I went to pick my car up after the repairs were complete, I noticed some bad quality work. The bumper was not removed from the car and the rest of the bumper around the crack was not masked off. The car now has a different shade of white overspray over the entire bumper, along with some paint on the headlights and grille. The aux fan and everything near it is now painted white and they put a new crack in the bumper. The license plate holder was still broken in half and was placed back on the car broken, after complaining about it on site it took the repair guy two minutes to replace it. Why would they place a broken holder back on to the car that they agreed to fix especially since it took two minutes to put a new one on? When I showed the bad repairs to the lady in the service department, she got mad and said We never promise to fix anything, we only promise to make it look better. They may have made the cracks look better but messed up the rest of the bumper in the process. I left and came back two days later to speak to the sales manager, Jon. I expressed to him that the original damage that the car was brought in for, although not perfect was acceptable as it was a used car and would not be perfect. The only thing I wanted fixed was the paint damage that they caused. He replied saying Do you see I have glasses on, that's a joke saying that I cant see anything wrong. in a patronizing tone. After showing him the new crack in the bumper less than one cm away from where the repair guy was working he replied, If you would have cracked it yourself it would have been fine, but just because the crack happened on our lot you want us to fix it? We will not be fixing the crack. Garage keepers liability laws in Washington say they are responsible for damage to owners vehicle and personal property while in the care and/or custody of the service center. A repair shop has quoted me at $750 to repaint the bumper. They couldnt believe the lack of quality that Burien Nissan accepted.*ORIGINAL REVIEW*I bought a 2015 Altima a few months ago, that had damage to multiple parts of the car. Part of the contract that we agreed on was to fix all the damage. When I went to pick up the car a few days after I bought it, they did not fix the paint cracks on the front bumper. I was told that the service department was closed for the day but they would call me the following day to schedule the repair. After a few days past I called and spoke to the sales manager about the problems and he assured me he would pass the message to service and have them call me. Nobody did. When I went to pick up the license plates, I spoke to the sales manager again about the unfixed damage, and got the same response that the person in charge of scheduling the repairs was out for the day but she would call me the following day. Again nobody called me. After a few days passed I called and spoke to the GM of the dealership who remembered the damage and would find out what was going on. He never called me back. A week later I went into the dealership to get the appointment scheduled but was to late to speak to the service department. The sales women took a note and said service would call me the following day. Surprising I never got a call from anyone............ The front bumper still has the damage that I was told five times that somebody would contact me about scheduling a fix. Horrible experience.

scam alert

I brought my car 2011 Nissan Juke to Nissan service department on 04.15.2016. It was initially told to me that the fuel pump would need to be replaced. I said okay but my only requested was that the part they are replacing to give it to me when I pick up the vehicle..I pick up my vehicle at 5:30 pm on 4.22.2016 and was told everything was fix. I ask for the part, the front person told me oh they dont have it. I didnt feel like arguing about the request I made. I just want my car. Before I reach home the car dies, I call back the service department only to find its closed.. again, they kept my vehicle until 4.26.2016. . I have ask for the part again that was replaced like the first time. The customer service rep went to the back , spoke with the mechanic. And her exact words, was all they did was clean out the wires on the fuel pump. I ask them how can they charge me to replace a fuel pump but didnt even fix it. They said everything was fine now that they got all the gunk off the wires. 5.5.2016 Honda Informs me the fuel injections needs to be cleaned out, the fuel pump was never replace and original fuel pump was replace. Because Nissan of Burien committed service fraud. Honda of Burien called the warranty on my behalf and informed them that they never repaired fuel pump...WORST CAR REPAIR EVER

Very Helpul and Friendly

I had really great service and help in finding my new car. Valentina Lopez helped me from the moment I arrived at the dealership to the end of the process. She answered all my questions was very professional and on top of the entire process. I would defenitly recommend Associate Valentina Lopez. Thank you so much. Happy Customer

Helpful people, great customer service.

We were searching for a mid-sized SUV and settled on the Nissan Pathfinder. Maggie and Nicole at Burien Nissan were entirely helpful about answering all of our questions, returning phone calls, showing us vehicles and setting up a test drive. Everyone we talked to is friendly, responsive and easy to work with. We never experienced a hard sell at any point during our two visits to the dealership and ultimately bought a car that we're really happy with.

Buying a car under pressure

Many thanks to Michelle Mendoza, who so professionally turned my "car is dead, need new car by 3:00" nightmare into a done deal. Her unfailing good nature and steady facilitation of the progress of the sale were above my expectations. She adjusted quickly to my plan and was on my side immediately. She listened! I appreciate Michelle and the whole team for making it work.

Used Altima Buying Experience at Burien Nissan

I recently bought a certified pre-owned Nissan Altima at Burien Nissan and was very pleased with the overall experience. The website offers good descriptions of the inventory and the sales staff is ready to answer any questions. The product specialist I worked with, Melissa, was friendly, courteous and very knowledgeable. The whole process of test driving to purchase was smooth, relaxed and efficient. I would definitely recommend Burien Nissan.

Surprisingly great experience!

I just had the best car buying experience that I've ever had. I came in and didn't expect anything good, assumed I would be hassled and pushed into things I didn't want or couldn't afford. I'm glad to say I was completely wrong. With the help of Andrea and Edgar I'm driving home in a car I've wanted for a while. Andrea was so personable and helpful, I couldn't have asked for a better experience.... Also the best price around for the car I wanted.

Excellent customer service

Jon (Sales Mgr) and Andrea (Sales Rep) delivered excellent customer service and value throughout the process of leasing a 2015 Nissan Leaf and beyond (handling a post-sale problem with Nissan). Their customer service and commitment to doing the right thing are excellent, far beyond what I've ever experienced before with a car dealer. I recommend them without hesitation.

unprofessional

Poor customer relations. I tried to get a pre-owned car from them, Nicole was dealing with me. deal didn't go through because they sold the car when was agreed on price and dealt with already. Anyhow, I called in to speak to the GM named Lance, explained my frustration and he said that he will get back to me after he digs in to see what happened. 2 days passed by and no call.

not serious doing business

Poor customer relations. I tried to get a pre-owned car from them, Nicole was dealing with me. deal didn't go through because they sold the car when was agreed on price and dealt with already. Anyhow, I called in to speak to the GM named Lance, explained my frustration and he said that he will get back to me after he digs in to see what happened. 2 days passed by and no call.

Amazing experience

Buying a car is not usually pleasant. This time, it was. Chanel and Jon were super helpful as I asked a million questions over email, and when I went in to test drive the vehicle, everything was exactly as advertised. I asked about an upgraded vehicle, figuring it wouldn't be as good of a deal, but I was wrong. There wasn't even a need to negotiate. Jon seriously knows how to take care of customers, and so does his sales team (Thanks, Michelle!!). I am happy with my new car, happy with the experience there, and glad to give a dealership like that my business.

2015 Altima

Muy Hamable Mireya! Thank you for making my buying experience such a wonderful one! Dr. Tom Bryant

2015 Altima

Muy Hamable Mireya! Thank you for making my buying experience such a wonderful one! I recommend everyone to come here and ask for Mireya Dr. Tom Bryant

Getting a Car

Very kind sells people who were very accomidating, making sure I could get the car I wanted/needed. Very patient with my unpreparedness. Quickly found me a car that I wanted that I could afford and made sure that I got it.

Car Pros Family

Mireya made our experience,very pleasant and no pressure, we are very happy with our purchase and definitely look for Mireya Ortiz to buy another car in the future, she understands my language and culture. Thank you CAR PROS NISSAN!! Thank you MIREYA ORTIZ!!

Great Experience

I just my second car at Car Pros Nissan and it was a great experience! I was at the dealership an hour and a half including the test drive! I left with the car I wanted and the entire experience was fast and easy! Craig, my salesman was great to work with, he is very energetic and professional. I will recommend this dealership to my friends and family!!

Great Experience!

I just bought my second car from Car Pros Nissan in Burien and it was a great experience. Their assistance in the car buying process makes it so easy to sign and drive! I spent an hour and and a half from start to finish, including the test drive and drove away with the car I wanted! Craig was a great salesman, professional and energetic and willing to go the extra mile. I recommend this dealershp!!

CAR PROS

I came to CAR PROS Nissan in Burien, Wash after looking for specific used vehicles on line. I wanted a ford P.U. listed at their Burien store that hade been sent out for auction. The sales staff bent over backward to have the truck brought back for my inspection which was done very quickly and it was just what I wanted. They had no problem working it out even on a trade down. FIVE STAR SERVICE AT CAR PROS. Ralph Bennett from Snohomish, Washington

Happy customer

My name is Billie and I went to car pro Burien. I would recommend them to all my friends. Frank was great and made my experience pleasureable. I will be back for a car in the future.

great service

bought a 2013 Volkswagen jetta, worked with sam, he really help me finding for what I was looking for, really nice person and people working their, I would recommend this place to everyone, they have a lot of nice car, and their prices are just great, was really fast to make the deal, left my house with a car, and came back with the car that I was looking for, really nice car.

My Car Pros Experience

Craig New was awesome! Very professional. They didn't make me feel like there was no hope in getting into a good car! For the first time ever in my life I am exactly leaving with a car I love! I didn't have settle for just any car. Thank You Car Pros!!

Best Car Buyng Experience!! FAST and FRIENDLY!

WOW! Car Pros of Burien is TOP NOTCH! I was in the market to purchase my first car and have to admit I was a bit terrified. I had visited a few other car dealerships and had the most stressful experiences. The guys at Car Pros Burien not only made this process ridiculously easy and QUICK, but were all so incredibly kind. I never once felt pressured or like they were trying to sell me. They made buying my first car a real breeze. THANK YOU GUYS!!! Craig, Shanty, and Omar....aka the DREAM TEAM!

We where trying to buy a car in early Nov 2012, They told...

We where trying to buy a car in early Nov 2012, They told us they could get us financed. They did not. I asked several times to give the car back. they said "don't worry about it". Then we didn't hear from them for a few months, So I called them, Trying to work this problem out. Left severall msgs, with no return calls for over a week. then out of the blue I get a call. I was told by Joe Schaaff, That they had some staffing problems and they had several other people in the same boat.Now they want to finance the car themselves and they say we owe them almost 2k. There where no phone calls form them, no bills where sent to my home. Its not my fault they had staffing problems. They will lie to your face. Please be carefulBecause we have been treated so bad, we no longer want there there car. This is how they treat Veterans and there family's.VETERAN'S BEWARE OF THIS COMPANY!!!!!!

Beware! Car Pros sold my sister a car then called her a...

Beware! Car Pros sold my sister a car then called her a week later saying, "Can you bring the car back?" They approved her and took her old car as a trade-in then we found out a week later that her loan wasn't approved as they had stated it was. I don't know what kind of operation Car Pros is running here, but I cannot believe than any dealership worth patronizing would allow someone to purchase a car and drive it away before making sure things are right with the bank! This has caused her a great deal of grief; she put over $400 into getting this car fully insured and so forth and is devastated that they are pulling the rug out from under her like this. Stay away from Car Pros Burien; you, like my sister, might get the worst kind of bait and switch there is. She will be taking her old car back and taking her business elsewhere.

I was on my way to purchase a different vehicle when I...

I was on my way to purchase a different vehicle when I happen to drive by Car Pros in Burien. I pulled in to quickly check out Nissan vehicles before moving on to make an offer elsewhere. The sales staff was very friendly and helpful as I test drove a few vehicles. I worked with Shanti who was very knowledgeable about the vehicles. He did not try to pressure me at all; in fact when I told him I was on my way to make an offer on another vehicle, he mentioned the merits of the that vehicle while at the same time explaining the benefits of the Nissan Rogue. That was the best part of my experience with Car Pros and Shanti in particular. No pressure, just an honest discussion about the various vehicles I had been considering. He also introduced me to the service advisor, the parts staff, and others and I realized that there was more to Car Pros than just selling a car. This was about relationship and customer service. I left the lot later that day in my brand new Nissan Rogue, knowing I made the right decision. I can't say more good things about the professionals at Car Pros other than later in the week I bought some all-weather mats and Shanti installed them for me - that's service folks!Shanti - thanks for making my car purchase a pleasant experience!

worked with bob lynn and chris (salesperson)and heather...

worked with bob lynn and chris (salesperson)and heather finance--excellent people and excellent service would recommend going bought a new car and a used car from them and if u want Honest dealer ship go to them-they will tell you upfront what can and cannot do--i would recomend them to anyone