Burdick Toyota

greate experience as usual. i recommend burdick.

my vehicle was inspected and serviced promptly and then washed. employees involved were courteous and prompt. the facility is always spotless and up to date. i will continue using burdick chevy for parts and service into the foreseable future.

top notch

Service is great the sales people are wonderful and I got a great deal on my truck. Also there is agent selection

Clean facilities, very friendly and great service.

Just in for oil change. Took a little longer than expected. however I did not have an appointment. The lounge area was comfortable and everyone was friendly.

Awsome Experience As Always

This is the 4th vehicle my family has purchased through Roy Heath (7th through Burdick Chevy/GMC/Buick). He makes the process as easy and simple as possible. As long as Roy is there we will continue to work with him. He ALWAYS goes above and beyond. On a separate note I can not say enough good things about the Chevy/GMC/Buick service center. They also do a wonderful and timely job. We have had experience at other service centers in Drivers Village but they can't come close to the service provided there.

Great Service, helpful staff

The sales person who helped me, Chris Steele, was very helpful and accommodating. He helped make sure the transition from one lease into the next was seamless.

Burdick Chevy

Manager Ron Mills was a great help! He is definitely a huge help. The woman that went over my paperwork to finish the deal was very professional and polite.

it was done when they said it would be

they did a good job and had it done quickly I like working with this team always to a good job for me

Awesome place

3rd car we have purchased there. Have had a great experience every time. This last purchase was the easiest yet. We will definitely be back for our next vehicle

Fantastic car leasing experience

Everyone was extremely friendly and helpful. I am grateful that I was able to trade in my Buick for a new Malibu. I enjoyed the tour and the professional attitude I received from those I met in service, parts and especially Nathan my sales person. It was a real satisfying experience. I stopped in on a Thursday night and drove my new car home on Saturday. Thank you for a professional, quick and enjoyable experience. I am looking forward to my first service appointment.

Great service

Antonio was wonderful. The overall experience was fantastic. Aric in service was great and so was Dan Testo. Everyone took care of my needs.

Great service

Great experience! Everyone I dealt with during this process was very courteous, professional and always willing to answer any of my questions.

friendly, curtious staff... was overall a good ex

Staff was friendly, I believe that 1.5 hrs for a oil change and check up on the veacle was a tad to long . But I understand that I'm not the only customer you have

Completely satisfied!!

My entire experience, from trade-in value, ordering specifications, negotiation, and finally, delivery, were wonderful. Completely satisfied!! I would eagerly recommend this dealership!!

awsome experience

Had a great and smooth experience with Roy. He did a great job and got my wife in a vehicle that better suited her and what was good for our family. Sells based on consumer needs not just to sell a vehicle and make money and that's what is important and made me happy.

Very pleased

I thought I had completed this but the staff did an excellent jod locating the problem arranging for a loaner vehicle and notifying me of additional issues they found that needed to be corrected

Best Service Experience

As always, the Chevy/Buick/GMC service team is first rate. This time they went above and beyond by contacting Buick to get me some financial relief for a reoccuring problem and this resulted in an extended warranty from Buick.Please recognize Customer Service Reps Dave, Joe, Chris and their Service Manager Dave for making my experience way beyond expectations.

Professional, clean, and great service

Very good, comfortable waiting area, shuttle service. I will recommend Driver's Village to others for sure. Thank you for the great service.

Complete service

Comfortable waiting area, shuttle service was much appreciated just wish there was a better veterans or should I say "a" veterans discount! Overall they met the intended objective

Extremely helpful employees

All people I dealt with went the extra mile. All were very friendly and helpful. All made the buying process though long it was a positive experience.

Outstanding service

I was warmly greeted by Sean Obit, service advisor, and following the paperwork my vehicle was taken right in. The work was performed in a timely manner and I was on my way in no time. I have owned the car for over three years and have had all work performed at Burdick Buick/GMC.

oil change

The service was good. I thought it took a little longer than normal for a oil change. Most of the time when I made a appointment it was completed within 90 minutes. This time it was about 2.5 hours.

Logan

Everyone was friendly and helpful. The sales staff was quick and they had exactly what I wanted in stock. Would highly recommend this to anyone who wants tons of options while buying a new vehicle.

Professional Car Dealership

My salesman, Daniel Brown was very helpful and caring. He displayed an attitude that made you feel comfortable about purchasing an automobile from Burdick. I will come back, and would like to have Daniel Brown as my salesman.

Great experience

I was taken care very promptly. Kept informed on the progress of my car. It was one of the best experiences that received regarding the repair of a vehicle .

Driver's Village Service

Used the online service to schedule my appointment. Got a confirmation the same day. Service tech were friendly and courteous. Great experience.

Great sales rep

Monica Cunningham was excellent to work with.She answered all my questions and concerns. There was no pressure and my first-time leasing experience could not have been any easier.

No Pressure, No Lies

Recommended service (like brakes) is always presented without pressure or a strong sales pitch. It's nice to not have to wonder if I am being hoodwinked!

Great customer service.

I was greeted by Sean Obit who had everything ready and I was on my way in the loaner car within minutes. I am always made to welcomed and appreciate the attention I receive from the service advisors at Burdick Buick Chevrolet. Thank you for great service.

Great service

My dealer was great. He made me feel comfortable through out the whole process and answered all my questions I had. I would recommend him to any friend or family looking to get a car.

Satisfying and hassle free experience

Everyone was very courteous and helpfull. Obviously the goal is to sell a car but there wasn't any high pressure sales. The online finance application was quick and easy and the trade in appraisal went quickly and came back with an amount I was very happy with.

excellent service and facilities

Excellent salesman, very thorough, no pressure. Extremely helpful, showing all details of the auto. He was very helpful in every way.

great service, friendly

Bob was professional,friendly, knowledgeable and caring salesperson. Concerned with my needs and made sure I understood all aspects of the Encore before driving away.Would definitely go back and ask to see him again when purchasing a new vehicle.

The service people are very courteous and efficien

It's not that I would say I love taking my car in for an oil change but if I have to, I would say that from the time of arrival until the time you leave you are treated with courtesy and respect.

Totally satisfied with everything

The salesman Patrick Adams was very helpful in answering all of my questions and explaining my purchasing options. I was very impressed that he handled EVERYTHING for me.

Good experience!

Chris was great! Overall a good experience. Slightly frustrated that there was a battery issue to be resolved when I purchased the car, and was promised it would be taken care of. However, when I arrived to pick the car up, I had to wait for 30 minutes to have the issue resolved. Doesn't change my happiness with the purchase, just slightly annoying.

Pleasant experience

The salesman went out of his way to make my car buying experience successful and pleasant. I have worked with other dealerships and this was by far the most pleasant car buying experience I have had. He worked very hard to make everything come together easily

Great Service/Service People

I learned a lot about my car from the technician who worked on it. He was very detailed and even escorted me to the service area so I could see exactly what he was explaining. I wish he would have had a name tag because he is the most conscience tech I have ever met.

Great service and nice waiting room.

Service was courteous and friendly. Service was performed ahead of schedule. I am very satisfied and would recommend this facility to my friends and family..

Quick and Friendly Service

Service was performed timely. Thank You for the Great service! Friendly professional staff.Will be back for my next service.Great job.

Great Service

The experience was great. I had the vehicle at the Bodyshop and Dave Ryder and his crew did a great job. While it was there they noticed the brakes were bad and took the vehicle over to GMC for service too. Also, I was missing velcro to adhere an ezpass to my windshield. I stopped into the exprressions shop to see if I could purchase some. They did not have any for sale but the guy behind the counter ran out to the shop and brought me a piece to use. He could have said that they didn't have any and I would have been on my way, but he went above and beyond to make sure I was happy when I left.

My experience with Burdick Chevrolet

I have always been treated like a special customer that's why I am a return customer. The service department has always addressed my concerns politely. The shuttle drivers are outstanding. I will be back. Thank you!

Modern and efficient

took care of my needs with no hassles - that is all i can ask of any company-and they did so in modern clean conditions

Great Service, Attention to Detail

This was my first experience with Burdick service since leasing my vehicle and it was excellent. From scheduling the appointment to picking up my freshly washed car, the service was fast and friendly.

service department and sales

Always great service, friendly people. I've never had a better car buying experience than what I got from Burdick Chevrolet.

great timely service

Took my truck in for several concerns and all where fixed in a timely fashion and every service was done to my satisfaction

Short and Sweet

took my vehicle right in, there was a place for my granddaughter to play while there, service was quick, and I was able to go enjoy time with my granddaughter for the rest of the afternoon

Outstanding service

On Saturday, Sep 12, to have a flat tire repaired and due to the location of the puncture a new had to be ordered. The new service technician and Rick in parts quickly ordered the tire and the following Tuesday the new tire was in and on the car. I truly appreciate their assistance in the matter. I always great service at Burdick Buick. Thank you.

Appopintment for routine work

Having an appointment, I thought that the oil change and tire rotation wouldn't have taken 1 1/2 hours. This about the same time it has taken when I didn't have an appointment. It appears to me that there's no advantage to having an appointment.

Great service

I was told of the possibilities that might arise with my concerns, and the costs along the way. Everyone was (as always) professional and courteous. Thank you!

Great service, clean, just overly booked and busy

Always very busy and the wait times are longer than they should be. If you have an appointment it should mean that they get your car right in as that is why I schedule an appointment. It seems like maybe they need more help or more efficiency because when I set up an appointment they were "booked solid" for 2 weeks. So if you have pressing issues that need attention apparently they can't help right away (or within a reasonable number of days). 2 weeks wait time for an appointment is too long, especially when I still end up waiting once I am there for about an hour just for my truck to get serviced.

Good car experience

Chris Steele was very nice and helpful. I didn't like the day of buying when it took 8 hours to complete everything. I do like me car though

Quality Service

Service was great, the technician seems to really know what he's doing. I was a bit disappointed to find out that there are no longer loaner vehicles given out for warranty items, it makes the visit a bit less convenient.

The best place I have dealt with ever

In and out..no fuss nor muss....everyone is very cordial and willing to put the customer first and foremost...I will continue buying & servicing my cars at Burdick Drivers Village

Fantastic

Everyone involved in process were great and very professional and knowledgeable....actually looking forward to buying another car from here in the future. Before I would equate the process of new car shopping to going to the dentist.

Best car salesman I have met

Antonio was excellent. I loved the Yukon but the reason I bought it right away and from you was because my experience with him was so good and I felt confident that I was getting a fair assessment of if the vehicle was a good fit. I did not feel pressured but as soon as I said I wanted it, he had it all taken care of for me in less than 24 hours (I saw him at the very end of the day prior). I would recommend Antonio to my friends.

Great service

My salesman Antonio Ortiz is wonderful and extremely helpful and professional, what he has helped to do for me and for my parents while purchasing vehicles is above and beyond what's expected of him and I would refer anyone I know to come see him...

Great Service! Beautiful cars! Friendly staff.

Chris was wonderful. Very helpful, courteous and knowledgeable. I love my new car! The staff and service here is excellent!

service

I asked when i made appointment if anything else needed done she checked and said no then when I got there there was more that needed done. I did not plan on that much time waiting. I wish that I had known I would be there that long.

Lease Review

My lease was set to expire in November and Aaron called to inquire if I would be interested in looking at some current opportunities that might make sense for me. The offers were very attractive and I took advantage of them. Had Aaron not called I would have been content to wait til lease end but I was happy he made the effort and it turned out to be a win for everyone.

GREAT SERVICE

MORE THAN PLEASED WITH THE SERVICE. I HAVE BEEN BUYING BUICKS FROM BURDICK FOR MANY YEARS AND HAVE ALWAYS BEEN TREATED WITH COURTESY AND RESPECT.

Great service

I went in to look around and Leonard was so helpful that I decided to remain at the Chevy dealer. When I had questions he made sure I was satisfied and well informed.

Helpful, reasonably quick sales person

Your sales agent Bob Caggy was very helpful, presented us with a number of choices and did a lot of work on our behalf in a reasonable amount of time.

Excellent Salesman

Our Salesman Uttam went above and beyond to explain all the new technology in the vehicle. We will definately be back to visit with Uttam for our next vehicle purchase.

Great Service, modern up to date facility.

As usual I was treated with the utmost courtesy and respect by the service department and the technician--Steve DelCostello is the best of the best. You won't find a better tech to work on your vehicle especially Corvette.

Great service

Our Salesman Uttam Oli was awesome. He had the vehicles we wanted on hand or was able to get them very fast.

Excellent price and professional sales person

Bob was very knowledgeable, professional and worked hard to get me into my new truck for the monthly payment I needed. Bob is certainly an experienced motor vehicle sales professional.

Great service

I was very pleased with the maintenance done on my vehicle. I did take advantage of the free shuttle and was very pleased with that also

Survey

The only issue was having to come back because parts were unavailable. They should have been available because the repair issues were clear. I qwas also very interested in a truck. I waited 30 minutes but no one was available so I left.

great service, friendly staff

This is our fourth vehicle bought from you, 3 used , 1 new, and each time has been a great experience

Great service

Buying a car at Driver's Village is definitely a positive experience. I did not feel pressured into buying. The sales rep was very knowledgeable and was very patient while I was trying to decide which car to purchase.

new lease.

ive never had a big purchase go so seamlessly.roy heath made my transfer from my old truck to the new one,the easiest it could possibly be.

nice facility, fast service

did not take as along as expected, good coffee! friendly people. would come back for service again, truck was cleaned and washed.

Reliable, quality service

Generally, I have always been very satisfied with the service I have received for the abundance of service I have brought to Burdick Buick/Chevrolet.

Amazing service

It was fantastic we were helped a lot with leasing a truck I couldn't have been any happier on how things went

Transmission repair

Unpleasant at first since our car wasn't at the correct repair place but it was found so everything was resolved.

Great dependable service

I have always been a satisfied customer. That's why I am a return customer. The service has always been good and on time.Right down to the shuttle service which I have had reason to use. Your employees treat your customers with respect and that counts. Keep up the great relationship.

great work

Took a little longer than I thought but but otherwise great service and problem fixed as usual w/o a problem!

Great service

Great service.Prepared to work on my vehicle at the scheduled appointment with all of the required service completed in a timely manner.

Always great service

Aric and everyone in service are great & the parts department always has the parts needed to get the job done .

Good service, a little too pressured

Salesman was helpful, but very pushy. I almost opted out of the sale because i felt too pressured and uncomfortable. Luckily, he went over in more detail the following day and gave me a really good deal!

Roy Heath, Burdick Chevy is AWESOME

My Salesperson was the wonderful Roy Heath. He made the experience painless and enjoyable. His knowledge of the vehicle, enthusiasm, great sense of humor and winning smile made the event a wonderful Burdick experience. Kudos to Roy!

Great salesman and paperwork processor women!

Best experience ever with Bob and I've been leasing every 3 years!!! This was the smoothest transaction ever. Thank you Bob! Give him a reward!!

Excellent service

Excellent service always. Always curious on time. Clean facilities. Would highly recommend. Both for service and buying. I have purchased from them many times.

polite and good service

Your people did much to take care of my problem as it came at a difficult and busy time. I am very pleased with their concern and work

friendly and professional

The staff was friendly and professional. They made the whole experience enjoyable instead of stressful, thanx. I would recomend them to family and friends.

Great Service

I showed up for an oil change on a saturday afternoon and got an oil change and inspection in less than an hour with a clean car to boot! Great job and service.

Service was great and timely. Area was clean.

I was very pleased with the way they handled the problem with my vehicle. They kept me informed and explained about the problem. They also resolved it in a timely manner.

Great service

Knew what the problem was by my description over the phone, made the appointment and it was fixed in a matter of a couple of hours.

Great service

My salesman was awesome! He was able to make a very difficult week after totalling my other new car a lot more bareable.

customer-friendly atmosphere

New York State Inspection for my Equinox. No hassle; used a coupon provided by dealership. Stopped by showroom to say hello to sales manager; this dealership's departments and employees work together to make it a friendly experience for the customer.

service was good

WORK WAS DONE AS SAID CALLED US WHEN DONE WITH WORKONLY NEEDED THE NECESSARY CHANGE OF OIL and ROTATE TIRES

Great service experience for my Corvette

Made an online appointment on Saturday morning for the repair of a run flat tire on my Corvette, and was serviced Monday afternoon. Steve DelCostello was a pleasure to deal with and knew exactly how to effect the repair. I really like the idea that the service area is set up so that a customer can watch as his/her car is being serviced...at most dealerships, one's car disappears into a "secret" area not to be seen again until the work is completed. I did not buy my car at Burdick, but my selling dealer's service department lacks any sense of customer service, and I will not be returning there. Very happy with the Burdick experience...I did buy a Lexus from them, and have been nothing but 100% satisfied with my Lexus service experience.

Great Service

My situation was unique in the fact my car was one week old when it was struck by lightening in my driveway. Your team was very quick to respond to my questions and concerns. I appreciate your towing service that was offered with the purchase of the vehicle as well. The car was deemed to be totaled but not after a great effort to diagnose and confirm just how much damage had been done.

Drivers Village

I received a decent price for my trade in vehicle, got an updated 2015 equinox and actually lowered my monthly payment by 42.00. Phil Boskovski and Bob Craggy were great to deal with and took a real interest in helping me get the vehicle and deal that I wanted.equinox

Quick service, Comfortable waiting area, clean BR

I always get my oil changed and tires rotated here. I wouldn't go anywhere else. There is a comfortable waiting area, WiFi, TV, coffee so what more could I ask for?

Great Buying Experience

Tom and Chris were very helpful in assisting me with my search for a vehicle that met my expectations and budget.

The service was done in a timely manner.

The friendliness of the service writer andThe promptness of getting our Equinox servicedWe definitely will recommend Burdick Chevrolet Buick GMC

Greatest Dealership in CNY

Everyone was great. I got the best deal on the car that I wanted with an extremely fast turn around time. I will always return to Drivers Village! Big Thanks to Mike Gould, Aaron and Ron at Burdick Chevy/GMC/Buick!

No pressure, comfortable sale

Pleasant , comfortable , knowledgeable sales people. We will be buying future vehicles here for sure. Truly a good buying experience.

great to deal with and big number of choices

Ray is on spot always helpful and willing to look for what we want without needing any pushing does not try to sell what we don't want.

Great service

This is the second car I have leased through your dealership and Bob Caggy has been the sales person for both. He is excellent and would recommend him to others. He is honest and reliable.

Top notch service and atmosphere!

The dealership managment and sales person were extremely knowlegable. They were patient with me in explaining to my level as I am not a "car person". The salesperson went through step by step while in the decision making process and throughout the financing and paperwork. The dealership was inviting and pleasant. I would recommend Burdick to friends and family. The selection, convenience, knowledge and staff are top notch, very easy to do business in a comfortable atmosphere!

fabulous experience

I had a great experience! Leonard Early was a fabulous salesman who allowed me to fully understand my options in leasing a vehicle.

Service Excellence

Technical service and courtesy of personnel was excellent. We are a little concerned with the repeat nature of having to bring the car in for service (a GM issue - 2 faulty coil packs now), but Burdick service was both responsive and diligent in addressing the problem.

Professional

None better in the area. Professional from start to finish. Will buy there again

Great service

Great service would recommend for service and purchase

Great service, clean facilities, excellent staff

I have owned many Chevy vehicles purchased from a number of different dealers in central New York and this dealer provides, by far, the best all around ownership experience. Buying, maintenance and service, and appearance of facilities is all top notch. Excellent, knowledgeable staff. Highly recommended.

2006 Corvette repair - creaky roof!

My C6 coupe was brought in for oil change and to examine cause of my creaking transparent blue roof. The roof has been creaking for over a year...it has gotten to the point where it was annoying. Anyway, I received call from dealership that the roof has developed some "cracks". I could replace the roof for over $2,000 or he could apply some sort of workaround for about $200 -- no guarantees. I told them to go ahead and do the workaround. I briefly looked through some Corvette forums and there are many posts on Chevy TSBs about issues in the roof / latch mechanisms that cover 2006 cars. I was never notified about these TSBs....when I picked up the car, I asked if they had checked and they said nothing was found. I have a hard time believing that the cracks in the roof are not from a defect either in the roof lexan materials or in the latching mechanism which caused the stress / cracks. I believe it was more convenient to charge me the repairs. I will say that the car now has NO creaks - so the makeshift repair seems to have worked. I just won't be happy if they return. I don't have any particular issue with this dealer. But I live in a small metropolitan area and so the choices for service at a Chevy dealership are fairly limited. It is "mega-store" auto mall dealer and you can't help but to feel you are just a number.

Excellent customer service!

JJ was the salesman that assisted me with the purchase of my Malibu. This is the third Malibu I have bought. All three were purchased at different locations. JJ provided the best customer service BY FAR. I had a pleasant experience. My husband is considering buying a new Chevy truck has requested to work with JJ. I will definitely be back in about two years to purchase my fourth Malibu and I do hope that JJ will be there. I also want to say that everyone was pleasant and I am impressed with the high level of professionalism and courteous service that was displayed. I also want to say that the redesign of the Malibu is awesome and I absolutely love my new car! Again...JJ provided EXCELLENT customer service and we will be back.

New vehicle purchase

Dealership was extremely busy the day I purchased my vehicle. I was looking to take my new vehicle home with an on the spot delivery but wasn't sure if I would be able to because they were so busy that day! Sure enough I was able to take my vehicle home that day salesman did an excellent job putting all the per work through so I would be able to leave that day with my new vehicle!