Budd Baer

Excellent Experience!!

We had a great purchasing experience! Ron Sacco did a great job as well as the other staff!! We would definitely go back and buy another car from Budd Baer again and recommend the dealer to friends. They were very fair on our trade and did not give us a run around like other places had.

TIRE PURCHASE COMPLAINT

When I purchased my vehicle at Budd Baer last year, the vehicle had a Carfax rating. But the tire tread was way less than the Carfax condition. So in return I would be owned new tires at cost when needed at Budd Baer. I purchased 4 new tires supposedly at cost at my last scheduled service. Well I think I've been taken advantage of being I paid just less than 10 dollars retail. And I'm seeing on several websites the same tire at retail is as much as 28 dollars less at Budd Baer retail. I'm hoping my four 265-70r-17 tires purchase can be corrected for me to be a satisfied customer. If not. I will return the tires and purchase them locally and cheaper. Hoping to be a satisfied customer Tony

consumer

Express service did a quality job , getting me in and out on a timely manner its a pleasure doing business with at Budd Baer

Customer

A no pressure, friendly atmosphere for the car buying experience. The service department is excellent. We have only bought two new Buicks at Bud Baer (our previous dealership at which we bought at least six cars went out of business) but would recommend the dealership to friends and family.

buick regal

I have been very pleased with Budd Baer. Customer service, service department, an all the personnels have been very pleasant. At the present time I would buy another car from Budd Baer and recommend him to other people.

Maintenance/repair review

New tires, repair, state inspection, realignment. All services performed with professionalism and competence.

Express Service

Express service (oil, filter, tire rotation) completed in timely manner as promised, with a complimentary car wash.

Service Rating

Always great service at Budd Baer. Our service manager Chris.Provides top service.

customer

once again great customer service and Pam the cashier was awesome

Excellent Service

Budd Baer service department is simply EXCEPTIONAL! Thanks for treating me like family!

Tony Betz

Bob Sekora sold us our new car and was most helpful. I would recommend him highly.

My Budd Baer GMC experience

This was a different buying experience than what I was used to. I found it more pleasant than any new or used vehicle purchase I have made at other dealerships. I scheduled an appointment, and upon arrival the sales representative knew my name, and what vehicles I was there to see. They were helpful, respectful and did not use high pressure sales tactics. I actually got a better deal than I had prepared for which allowed me to get the new truck I wanted without compromise because of price. I have told friends and family of my experience at Budd Baer and recommend they consider them when purchasing a new vehicle.

Service Department review

I recently had my oil changed and tires rotated. I was very impressed that they do a list of checks included with the oil change. Customer service was exceptional.!

Service at Budd Baer

Very efficient. Courteous and knowledgeable employees. Very clean facility.

Oil change and service

Walk-in service completed in a timely manner. Personnel were friendly and pleasant to work with.

Owner

Very good in all phases as always.I have been dealing with Budd Baer for 40 years and would not go any where else.

Subaru Lease

Overall the leasing process was a very good experience.

Inspection/Auto Butler

Service was great and efficient. I dropped my car off the night before. It was ready by the afternoon the next day. Everyone was friendly and helpful!

survey

I had a pleasant experience with very good customer service while I was there.

BUDD BAER SERVICE REVIEW

All of the above deserves 5 stars. The greeter as I came into the garage was very nice and helpful and Matt who took care of me was terrific and very knowledgable at his job.Although I drive 40 minutes for your service...I have never been disappointed so keep up the good work and you'll see me at next service needed.

Car getting Serviced and detailed at Budd Baer Dea

Always getting good service, The Employees are very friendly and helpful when ever my wife and I bring in our car.. We wait for the car and the area is always clean and beverages are offered any time of the day..

auto butler/ budd baer

easy in and out. easy to schedule. very friendly

Leasing a new car

Very professional and efficient process. the staff was very helpful in explaining and taking me step-by-step through the paperwork. the review of the car's features was clear and very useful in learning the different changes in this new model

Car buying at Baer Subaru

My salesman Jan and my FI guy Bill were great and very much up on their product knowledge andtook all the necessary time to be sure I was comfortable with the car I was purchasing. Everyoneat the dealership was very friendly and courteous. I will be back for service and also when it'stime to buy a new car. Thanks, It was worth the drive and the click.

Great service department

Brought vehicle in for oil change and yearly inspection. It was very busy and was in and out in about 2 hours. I expected to be there much longer. Rich Riggans even suggested a possible repair for the vehicle and gave the price of the part and repair cost!!

Fuel door service

Service appointment was set up promptly to correct a problem with the fuel door, Car was taken at designated time and fixed to satisfaction in a very reasonable amount of time.

Great Job!

Express oil change was faster than told when I came in and everyone very courteous! Thank you!!

2 remote starts...2 happy customers...

My family surprised me with a remote start for my Legacy by saying I was taking my daughter to have one installed. From start to finish we had excellent service and quality workmanship...happy Mom & daughter in toasty cars!

Inspection Apptmt

As usual, it's always exceptional. I go to this dealer as it is where I purchased my vehicle. They are always attentive to my needs and the service is excellent. I would recommend them to anyone and can guarantee they would not be unhappy or disappointed with their decision.

Subaru service

Greeted in a prompt and friendly manner. Work order was reviewed with me. Samantha was very professional.

Service at Bud Baer

Great service, as always. Always a pleasure to do business at Bud Baer Subaru.

Good experience

As expected - nothing fantastic, but pleasant overall.

Great experience

I have not bought a new car in sometime and I have to say this was the best experience that I have ever had. From meeting Bob Sekora fir the first time to the signing of the papers everyone was so nice and pleasant. They took time with you. They didn't rush you or push you into a decision. Bob made sure that I knew all the features of the car and demonstrated things. I could not have asked for a better experience. Thank you.

Very pleasant experience!

Excellent and very prompt service. One of the best car-buying experiences we have had yet and we lease two cars so we do this a lot. Very nice dealership as well. Thank you!

pa state inspection

fast state inspection car washed and vacuumed car was spotless. thank you

Nancy Hayes

My salesman was wonderful on showing me all the gadgets that this car has and said to keep coming back if I needed anything else

Service visit for state inspection

Affordable price for state inspection and emissions test. They offered additonal work that they felt needed done but did not pressure me when I elected not to have them do that work. Very helpful and professional on the phone.

Alignment and oil change

I was able to schedule, drop off, be notified when work was completed and pick-up without an issue. How could it be any easier?

New car purchase

I typically buy one car per year. So I have many dealerships to compare you against. I rate my experience and satisfaction with you at an excellent.Dawn was my sales person . I found her to have a truly thorough knowledge of the Subaru.

Marcie Rose

Sales Team was beyond exceptional. Very friendly and knowledgable. Will definitely recommend to friends and family!

service

Car was serviced and given back in a timely manner.Thanks

My new Subaru Forester

I am very pleased with my new vehicle from Budd Baer. The sales person that I dealt with was very nice and not pushy. I had no problems at all.

Always good service at Budd Baer

Customer service is always good at the Washington Budd Baer. I purchased my car from them and that is where I take it for service. They have a great staff who are always kind. The prices are good and my car was ready in a timely manner.

Customer Review

I had a very enjoyable and informative experience. The salesman and dealer were very accommodating and knowledgeable about the Legacy Subaru. They answered all my questionsand showed me all the new innovations on the new model. I asked them to give me the best deal that they could with out any additions to the basic price. They kept to their word.When I picked up the new Legacy, the salesman took me step-by-step through everything I needed to know and recognize on the car. I had a great experience and would work with the salesman and dealer to lease another Subaru in the future.

Review

We had a great saleswoman this time. Lee West went above and beyond to assure we understood everything, set up our XM and On Star, and got us in and out with our new Enclave as soon as possible.

express oil change

Quick complete friendly service, ready on time, competent service personell

2015 Subaru Crosstrek

My salesma, Ed, was a good match gor me. Great buying experience. Got the title in two days and I live out of state.

State inspections and other services

Very easy to schedule appointment, friendly staff, and helped with everything needed.

?????

Went for state inspection. No problem. They even washed my car.

Subaru Outback Purchase Experience

I recently purchased a 2016 Subaru Outback from Budd Baer. I believe we agreed on a fair price. My Budd Baer Subaru Salesman was Bob Sekora. Bob was very helpful and worked with me in a professional manner. Bob previously sold me a 2010 Subaru Outback. I recommended Bob to my daughter Grace Wright and she purchased a 2014 Subaru Impreza from Bob.The overall experience was very good.

?????

Everything was exactly as predicted and everybody was very friendly.

Purchase

I had my car serviced and decided to look at new cars. I was a currently in a lease. I wanted to look at a larger vehicle with good gas mileage. Talked with Carlo who suggested I look at a Subaru Forrester. He got me a great deal. He was very knowledgable, easy to talk to and extremely efficient. The paperwork was completed very quickly. I have bought 9 cars from Budd Baer.

New car purchase

Patrick, my sales person was wonderful. He did eveything he could to make my experience exceptional.

Customer service

Our salesman Steve did a great job he was very patient as we looked through the different vehicles that were on the lot he helped explain the differences in the options with each vehicle we were very pleased to have bought the Subaru crosstrek and would recommend budd Baer to anyone looking at buying a new vehicle

Service Review

I was a little skeptical at not needing to make an appointment for an oil change because I truly was thinking I may have a long wait. I was surprised how quick you were. Thank You. and thank you for being so friendly.

Awesome Experience

My car buying experience with Budd Baer was the best I've ever encountered. They were very through, helpful and most of all respectful. Going in, I thought I would not be able to lease a vehicle I wanted and would have to settle for something less, but Budd Baer made it happened for me. I am very thankful and would absolutely recommend Budd Baer to anyone thinking about leasing or purchasing their next vehicle.

Leasing a car

Steve was amazing!!! Only buying from him from now on.

Exceptional as always!

I sat with my kindle eating popcorn and reading:) I love the way you treat everyone like family!

Sales

Everyone was great. Just need to get a few parts installed.

5 Star Service Department

Brought vehicle in for first service visit/oil change. Great customer service!

Mrs. Pat verba

Salesman was exceptional! Quite knowledgeable and very nice.

My Budd Baer Experience

Currently own a Buick Regal (2014). Previously had a Buick LaCrosse (first model of the new platform). Great service. Chris and Bernie are the best. Will buy my next Buick from Budd Baer.

Car service

Great service! I've leased three cars through this dealership and would recommend them.

2015 Subaru Outback 1st service and autobutler

Amy and Sam with the service techs in express service and auto butler strived to ensure my experience was exceptional.

Worked with Bill B. Call him.

Very pleasant and would recommend to others. Fair price, through explanation of the cars features and how to use.

Budd Baer Auto Dealership

Excellent Services and friendly atmosphere. My car was completed on time and in perfect working order.

Was randomly looking, ended up buying a Mazda 3

Rick (salesman I dealt with) was extremely helpful and knowledgeable regarding the entire Mazda lineup I was asking about.

I have no idea what this means

service people were friendly and helpful. They made me fully aware of the service that was required.

Budd Baer Subaru

Appointment date and time was very accommodating to our schedule. The tech manager told us how long it would take then made sure we were comfortable in the waiting area and later came back to check on us. The quality of the work was great and the attitudes and friendliness of everyone there was exceptional. We definitely are happy with the dealership and recommend it to many friends.

best service team ive ever seen

what a service team you have. give helen a pay raise immediatelty. she is super at customer relations

Show Truck

Worked with Ron Sacco and GM, both super attentive and answered all my questions with confidence and poise. Bill (finance guy) was also great explaining GMC warranties and ROI values in regards to insurance. Smoothest most comfortable purchase of new truck in my life. And I've bought a lot of trucks & cars.

Inspection & oil change. Fast service

I find that it's convenient to be able to wait for my vehicle and the service was done fairly quickly.

Good service with a smile.

Took car on time and serviced it as promised. Pleasant personnel.

Subaru Outback tire replace

Amy was fabulous in handling all the details of my service trip. Professional, friendly, informative, she made the experience fast and easy!

Always a great experience

Always a great experience. Quick service for the amount of business they do.

Great experience at Budd Baer!

Great, smooth experience. Bob was a great salesman- not pushy and very helpful. He got back to me quickly each time I had a question for him.

Buying a Verano

I had taken my LaCrosse in for repair. Since I was waiting and my car was 10 years old, I looked at the new cars. I did not expect to buy a new car that day but the deal was so good (lots of extras & extra money off) I bought a new car that day. My Salesperson, Carlo, was very professional. He knew about the car and explained all the extras. He got the interest rate I wanted. There was no pressure. I feel very good about my new car. It is just what I wanted.

Review of car purchase

Great experience we really enjoyed working with Rick. He makes the process so easy and fun.Thank you!

PATRICIA MEHLHORN

FIVE STARS FOR A PERFECT JOB AND PERFORMANCE AND OF COURCE PERSONAL ATTENTION. A GREAT EXPERIENCE WITH HER AND WOULD RECCOMEND HER TO MY FRIENDS.THANK YOU MS.WISE.

Mazda Miata

courteous. i really like being able to schedule online.service was quick!

Susan Airey, leased 2015 Subaru Legacy

Salesman Carlo was efficient , courteous and was able to assist me in the purchase of my new vehicle without a hitch. He monitored my mileage, as I lease my car, and alerted me that there was a way I could flip my 2013 ( lots of mileage) to a 2015, new model and save a few dollars in the process.I have worked with him in the past and have been very satisfied.

Great experience ... again!

I just bought my second new Mazda6 from Bill Baburich at Budd Baer. On both occaisions he was kind and treated me with great respect. I get a tour of the facility, a test drive where he highlights the technical and mechanical perks of the car, and good conversation. With both purchases, I received a fair offer on my trade and immediately received a great price on the new car. Bill then allows me the time I request to consider my purchase ... no pressure. After agreeing to the deal, the rest of the staff is wonderful as well. Finally, I look forward to having Helen (their Mazda service advisor) service my new 6 for years to come ... she too is tremendous to deal with. I recommend Budd Baer Mazda and specifically Bill to anyone looking for a new car.

Customer

Overall service, customer treatment was excellent. Car was serviced quickly and without delay.

car owner

I am a loyal Budd Baer customer. I have purschased many cars through the years at Budd Baer and I always have my cars seviced at Budd Baer. My service advisor is always ready to help me and keeps me informed abour my car while it is being serviced. I have found everyone at Budd Baer to be firendly, courteous, and helpful. They are always ready to go the extra mile.

Bruce Phillips

I hate surveys, do not have the time but I will answer this one. Came at 11;20 done at 11:10, oil changed, tires rotated and car washed? Who does this today? totally satisfied. Thanks

Budd Baer Service Department

Great team and a wonderful experience. The team was ready for me and completed the work according to plan. The reception folks were pleasant and responsive.

Outstanding Experience

From start to finish the folks at Eli's made my buying experience enjoyable. That is a first for me at any car dealership.

Very disappointed...would not recommend BUDD BAER

Received a flyer for a terrific deal of course too good to be true. When we went to dealer their price was double. Asked for vehicle in flyer and they did not seem to know anything about flyer THEY sent out with only their name. Walked away with no new vehicle untll we go to their competitor. If I put my name on something I would stand by it.

horrible experience

I will never buy a car here again!!! The dealer I had to deal with seemed like I was a bother/annoyance to him. Tried to call and email him multiple times after I bought the car he never returned calls or emails. I finally went in talk to him and he said my numbers were on a no call list. They have forever lost my business.

Best GM dealership in America!

Water pump went bad. Had to have car towed in. Pump was covered under warranty. Budd Baer completed the job in excellent time of only one day. Car had been washed and was ready upon my arrival to pick it up 25 hours later. Budd Baer is probably the best GM dealership in America!!!

Customer Service Focused

The Budd Baer Service Department is beyond compare and absolutely Head and Shoulders above the rest. They are truly Customer Service focused and it is very much appreciated!Excellent Job AS ALWAYS!!

Friendly Service and Very Helpful

Everyone is very helpful and friendly. We drive 20 minutes to Budd Baer because of the service we receive Thank you!

great work

I had my truck service and spare tire removed from the truck. They did a great job and in a timely manner. Thank you for the great service

All employees = great attitudes

Had auto Butler apt. I ask if there was a chance that I could get my oil changed. To my surprise the service department fit me in. This was great because I live 40 minutes away.

great service

I had expected to be there at least an hour, but it was only like 40 minutes, which was really great.

very good service

No complaints re service or quality. However; I will continue to take my XL to Arnold Motors for non warranty work as I get a free loaner which I greatly appreciate.

great service

As has been our experience in the past we found everyone we were in contact with to be friendly and courteous. All work was completed well and timely.

Bud Baer Service is tops!

Chris, my service manager, politely explains any repairs in detail. Nice people like Bob Sikora, Mark Baer, Bernie and Dale always take care of me. The unsung hero's that work on my truck and complete my auto butler are the best!

Outstanding service

From the initial greeting by Carlo through the entire process of selecting and purchasing our new Buick Regal was excellent. Most definitely the best experience my wife and I have ever had in purchasing a new car. Thank you Carlo for a job well done.

Great service, professional treatment.

I was in for a six-month Auto Butler application, plus oil and oil filter change. I was extremely happy with the professional manner in which I was treated, as well as the overall quality of the work. The overall time to complete the job was well below what I had expected, especially since I was waiting at the dealership.

GREAT SERVICE AND VERY PLEASED WITH ALL

BOB SEKORA DID A FANTASTIC JOB. HE WAS VERY PATIENT AND VERY INFORMANT ON ALL BASIS OF MY NEW TRUCK. WOULD HIGHLY RECOMMEND BUDD BAER TO ALL

Very professional dealership

The sales staff were very professional and easy to talk to. All of my questions were answered. The car was detailed very well. The paperwork was explained and completed very professionally.

Lease of 2014 Buick Regal

Steve Whitlatch was very helpful in helping us choose the right car for us and Jan was really helpful too. The gentleman who handled the financial part of the deal was extremely helpful and efficient. I forget his name.

Good service completed earlier than promised

My service representative provided good advice concerning if I should have certain service done before an upcoming trip or upon my return. The service was completed even earlier than promised, allowing me to get home earlier.

Wonderful Experience

It was the best car buying experience and I have had and I have purchased many cars prior to this. Our salesman, Bob Sekora was very patient with my two children as well as answering all of our questions. We didn't have the back and forth that we have experienced with other dealers and we didn't have to give up alot of time working out a deal. It made leasing this vehicle an actual pleasant experience.

Great dealer

Ed Miali, our salesman, was very knowledgeable in the different vehicles and options, he also was very patient? Not only was our car beautiful when we picked it up, it also had a tank full of gas.

Great Service

The staff is always very nice and treat me with respect. My GMC Acadia (which I love!) always comes back clean and well serviced. Thank you!

Excellent Service, Quality work, and Value.

TOTAL SATISFACTION. Very good and knowledgeable Service Advisors. Quality and value. Excellent Service. I would recommend Budd Baer without hesitation to everyone.

Great experience

Bob Sekora sold us the car and we love it. He is always helpful. He even takes our car in for all services . Oil change, state inspection. He answers any questions and concerns we have and we are looking to buy a car in the fall when our lease is up.

knowledgeable and personable salesperson

The length of the visit was a bit longer than I had expected, but on the whole it was an excellent visit. Suggest shorter waiting periods between different sections of the buying process.

Quality people

During 2013 I purchased two new vehicles from Bud Baer. The first purchase was because of the great deal that I received. The second purchase was because of the great people that I have dealt with (Bob in Sales, and Bernie in Service) at Bud Baer. Because of one of the service managers (Chris) being on vacation, I had the opportunity to discuss my concerns with Bernie. I find him to be very knowledgeable, sincerely interested in helping, and very much respected by his co-workers. The main purpose of my visit was to address a nagging problem that I have been having with the bedcover (I am sure that it is properly adjusted this time); however I also mentioned an issue with two "squeaks" that surface periodically within the cab. Rather than "scoff" this off, both were investigated - one of which was repaired (the other could not be duplicated and occurs on a very rare occasion). In the forty plus years that I have had in purchasing cars, I have never experienced "working" with someone like Bernie (for the reasons mentioned above). Keep him around and I will keep Bud Baer first in mind for future considerations. I also commend the Bud Baer ownership for staffing people such as Bernie and Bob. ( Come review time for any bonuses, pay increases feel free to contact me in regards to further references for these two individuals :) )

Budd bear

Very great experience with the service. Very time efficient, had oil changed and auto butler done in 2 hours. Drove us to the Tanger outlets and picked us up. Very friendly dealership would recommend to everyone!

Great Service

My Service Advisor is Chris Blasi. It is a pleasure to work with him. I find him to be very accommdating to my needs regarding service to my car. Always willing to go the extra distance to ensure my upmost satisfaction. Great value to your dealership! Sevice is very important to me when choosing a Dealer!Angelo R. maiello

Repeatable, Excellent Service

Service was handled professionally, promptly and in a friendly manner. Importantly, this kind of experience happens over and over again each time I come in. I go out of my way to recommend this dealership to others.

Clean facility, friendly people, sloppy oil change

Cindy did a great job and friendly making the appointment. Chris at the service desk is friendly as always. but, I do have 2 issues.1. this is the 3rd time to have an oil change and each time I have to smell oil burning from spilled oil during the oil change. I've returned it in the past but nothing is found but oil laying on the cross member from changing the oil. I'll probably do it my self next time.2. I notice the last 2 times that the Auto Butler was done that there wasn't white spots from the wax on the black plastic bumpers & trim. A good thing. But, it doesn't last as long as before. It seems that you changed the wax that you use by the cleaner job on the trim and the smell is different when I pick it up but, the wax I put on my wife's car and my company car last longer.

Fabulous service

The staff at Budd Baer, from the sales to the service are the best I have EVER known. My husband and I purchased our first car from them over ten years ago and have since made ELEVEN purchases. They have even serviced a Ford truck I had to buy out of state. They are honest, dependable and SO very kind! LOVE the whole team at Budd Baer!!!

Recent 2014 Crosstrek Purchase

Just wanted to say thank you to Sales Associate Steve and Manager Gregg for providing a great sales experience with the purchase of my 2014 Suburu Crosstrek over the weekend. From the test drive, tour and explanation of the service area processes, through the negotiation and signing process, all involved were competent, courteous, and professional. I'd definitely reccomend Budd Baer to friends and family as my girlfriend will soon be the next owner of a Budd Baer Suburu. Thanks again for getting me into a great car and a job well done!

So Happy With My Car Shopping Experience!

This was the fourth dealership that we had been to in a week. As soon as we pulled into the parking lot, I saw the car that I wanted! When we spoke to Rick Adams, I knew we were in the right place! What I really like about Rick is that he treats everyone with great respect. Being a woman, I have found that there are some individuals that treat men and women differently when buying a car. That was not the case with Rick. I would definitely recommend Rick Adams at Budd Baer. Just a wonderful experience!!!

My Experience with Budd Baer - Outstanding!

I am very satisfied with my experience with the Service Department at Budd Baer. It's comforting and a great peace of mind to know that my car is in good hands. I treat my car like I treat my own family and it is very important to me of where my car gets service. I wish to thank Budd Baer and all of the departments for the great service they display. It all started with Tom Wise, Salesman and it continues even after. I truly appreciate everyone and all that you do. You are Super!

Great Experience!!

I found the perfect car for me (Mercury Mariner) at Budd Baer and immediately went to go see it. The gentleman that helped me was very nice and easy to work with. The process was smooth and my car looked great when I went to pick it up. They offered me what I thought I deserved for my trade-in vehicle and everything about my transaction made me happy! I would highly recommend Budd Baer for anyone looking to purchase a new or used vehicle!

Best dealership hands down!

This was the 3rd car dealer we went to, after the second dealer we almost gave up! From the second I called and spoke to Rick Adams I knew Budd Baer was the place for us!

All these "happy" customers??

This is the first review site I have seen that has had ANYTHING positive to say about Budd Baer. All of them have simliar situations--they purchased a new vehicle here or their vehicle is less than 3 years old. That is key here--NEW. I'm thinking these cars are within warranty and ESPECIALLY if it was purchased here, they are going to try and hold onto those customers. Well guess what--if you have an older vehicle, did not purchase here or if it's older--they WILL try and rip you off. I read on another review that someone purchased a Civic and their engine blew up. I had a family friend who purchased a truck here a few years ago and their engine too did indeed blow up.....it WAS replaced but guess what? It blew up again! Don't get me wrong, the customer service reps that you interact with are very nice people, very pleasant but what goes on behind those closed doors once they have your vehicle is to the unseen eye. This place CANNOT be trusted. Stay AWAY!!!

I Love my 2013 Buick Verano!

I called in early and received service the same day. I also had FREE shuttle service back to work and then again to pick-up my car. I was delightfully surprised when I got my car, IT WAS WASHED FOR FREE!!! I love my 2013 Buick Verano and I love the great service that I received when it was needed. I will be sure to tell anyone and everyone of how pleased I am with Budd Baer.

Service on my 2010 Forrester at Budd Baer

I was treated like I drove a Mercedes or a very expensive top of the line vehicle. The service absolutely could not be improved one iota...Amy, the service manager, handled everything and kept me informed of the progress, my needs were completely met, and my Forrester is in top shape. Even my Erie claims adjuster was extremely impressed and knew Amy truly cared to correct the problems for as little cost and as much satisfaction as was porssible, along with timeliness.

rip off

I have taken my car here for servive several times. I never got out without the old" you need this, this and this and my car is only three years old. I will look for another gm service place, as I see a rip off pattern here.

Avoid if possible

Worst buying experience ever! Had the vehicle for 2days and there was a knock in the steering. They replaced the column. I drove the vehicle straight to my house which is only 10 miles away and parked it for the night. Came out the next morning to find that my tire was low due to a bolt and nail puncture. There was no way possible that I picked it up on my way home. Dealer said that it could not be patched and that I would need a new tire $189 but i should replace both over $400 total. I talked to the manager and he said that he would get back to me. Never did! They got my money that is all they cared about. Never the less I took the tire to a professional were they were able to safely repair. Even the shop that did the work said that the service techs and staff at BUDD BAER were not competent. I wish I would have known this before they put in the steering column. I had 70 miles on the vehicle and they wanted to charge me over $400!I put more money down than what I wanted too, leaving me a little tight, but they just want to sell a car and reap the most from the customer. Not willing to work with me at all! The manager could at the least called back. Also they low balled my trade 2010 escape, fully loaded, $15,000.... its for sale now for over $19k if interested in that vehicle I can honestly say it was well maintained and routine serviced by professionals. Not sure what it is like now that it has gone through their shop. Probably picked up a nail.

Happy Customer

I just puchased a new Buick at Budd Baer and bought there because they were able to give me the best price of 3 different stores I shopped. I also liked their selection and that they didn't make me feel pressured to buy. Overall it was a good experience.

would recommend Budd Baer

I recently purhchased a new Subaru at Budd Baer and their selection and price was the best around. I didn't feel pressured and they had the car with color and options I wanted in stock. I am happy with my new Legacy and the entire process at Budd Baer went smoothly. I would recommend this dealer for sure.